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About Bering Straits Native Corporation Bering Straits Native Corporation (BSNC) was formed as a result of the Alaska Native Claims Settlement Act (ANCSA) in 1972. BSNC became the regional Alaska Native Corporation (ANC) for the Bering Strait region, which encompasses the majority of the Seward Peninsula and the coastal lands of eastern Norton Sound. This is one of the most culturally diverse regions in the state. Three distinct Native languages are spoken: St. Lawrence Island Yupik, Central Yup'ik, and Inupiaq. About this position: IT Systems Administrator in Anchorage, AK The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Applicants will be notified via email or phone within ten business days regarding application status. This position is located onsite in Anchorage, AK. Relocation expenses will not be an option at this time. Essential Duties & Responsibilities Configure, manage, update, and maintain servers and databases including management of server certificates Monitor and analyze server performance and health on-prem and in cloud Diagnose, troubleshoot, and document server software and hardware issues Create and implement server upgrade schedule and replacement plan Perform data backup and restore functions Create and manage user accounts, employee email accounts, groups and permissions in a hybrid on-prem and Entra ID Active Directory structure Install and configure software and security on systems/devices Maintain and integrate enterprise application systems Resolve performance issues and automate tasks as required Document all work/tasks preformed Collaborate with other departments and subsidiary companies to ensure proper support being met for daily work requirements and contractual obligations Preform system, application and security event auditing Create and manage Group Policies and Objects Manage Domain Controllers and AD Forest in Hybrid M365 environment Assist in completing IT service support tickets as necessary Required (Minimum Necessary) Qualifications Education Requirements: Bachelor's degree in computer science/related field Level of Experience Requirements: Two years of experience as a Systems Administrator, Network Administrator or similar role, or Five years of related experience as a Systems Administrator, Network Administrator or similar role Knowledge, Skills, Abilities, and Other Characteristics Thorough understanding of systems integration Experience with DNS, DHCP, WSUS, SCCM (Configuration Manager), M365 Admin stack, Intune, Azure Cloud and various other Microsoft platforms Ability to produce reports on system functions when necessary Ability to work and conduct research independently Excellent verbal and written communication skills Collaboration skills and the ability to work well with a team Ability to manage time efficiently and multi-task effectively Experience administrating SAN's and VMWARE Experience with Microsoft Azure cloud and services, including server deployment, networking, etc. Experience with web filtering software Experience administrating Cisco networking hardware (switching, telecom, wireless technologies) or similar systems Experience using/troubleshooting/deploying Windows Operating Systems and Windows Server Operating Systems and services Experience utilizing on-prem Active Directory, EntraID, and Azure via hybrid environment Experience configuring commissioning/de-commissioning Domain Controllers and Forest levels Experience troubleshooting and managing Microsoft 365 Admin Centers Experience utilizing network managed backup solutions Experience with managed antivirus/malware applications Knowledge of RAID and best practice usage Knowledge of organizational procedures and workflows - understanding how work moves through a company. Basic knowledge of relevant technologies or tools - e.g., Microsoft 365, communication platforms, or industry standard software. Knowledge of customer service practices - principles of providing quality service and managing inquiries professionally. Knowledge of data privacy and confidentiality principles - awareness of proper handling of sensitive information. Communication skills (written and verbal) - ability to convey information clearly and professionally. Time management and prioritization - balancing multiple tasks and meeting deadlines. Problem solving and critical thinking - analyzing issues and selecting appropriate solutions. Interpersonal and teamwork skills - building rapport and collaborating effectively with others. Attention to detail - producing accurate, error free work. Preferred N/A Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required. Supervisory Responsibilities This position will not have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

Job DescriptionJob DescriptionAI Software Installer (Full-Time) - High demand and high wage and paid training. We are seeking dependable and technically capable individuals for a Full-Time AI Software Installer role. This position supports the deployment, configuration, and basic setup of AI-driven software systems and offers structured training, certification, and long-term career opportunities in a fast-growing technology field. Training & Certification Opportunities throughout the state of Texas Paid, structured training provided Seven (7) weeks of virtual instruction, followed by one (1) week of in-person practical training Certification issued after successful completion of the training program Training begins at the end of April 2026 Interviews will be conducted remotely Key Responsibilities Install and configure AI-based software systems according to project requirements Assist with system setup, testing, and basic troubleshooting Follow software deployment procedures, security standards, and best practices Support documentation, user setup, and configuration tasks Coordinate with technical teams to ensure successful installations Communicate progress, issues, and updates to supervisors Requirements 18 years of age or older Access to a personal computer and reliable internet for virtual training Valid United States driver's license Authorization to work legally in the United States Willingness to complete a background screening Willingness to complete a drug test Availability to attend and complete all required training sessions Willingness to work in technical or field-based environments Benefits Full-time role Competitive compensation in a high-demand industry Paid training with certification Career advancement opportunities in AI hardware and emerging technologies

Job DescriptionJob Description Position Summary LCI is seeking dedicated Senior Systems Administrators to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining the hardware and software infrastructure that powers the USPTO's mission. We are looking for professionals who combine technical troubleshooting expertise with elite customer service skills. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Technical Support: Provide installation, setup, configuration, troubleshooting, diagnostics, maintenance, and repair for PCs, printers, and peripherals. Specialized IT Support: Deliver support across key USPTO areas, including: Desktop Deployments, Moves, and Field Support. Warehouse Operations and Audio-Visual Support. Network Operations, Cabling, and Maintenance. Security Operations, Enterprise Monitoring, and A&A (Authorization & Assessment). Remote Site and Electronic Business Center support. Documentation: Utilize Microsoft SharePoint for documentation version control and repository needs; contribute to technical writing and document development. Project Coordination: Use Microsoft Project Professional to electronically update project plans and upload documents to the Enterprise Management System (EMS). Analysis (Principal/Staff levels): Provide analysis and recommendations for information technology requirements. Leadership (Principal/Staff levels): Oversee assignments, assist in technical/administrative planning, and perform in a supervisory or management capacity as required. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor Education & Experience Requirements Senior System Engineer 6-10 years of experience performing techniques in analysis, installation, configuration, problem isolation and resolution in various information technology fields to include but not limited to Helpdesk, Server Administration, Network Management, and Desktop Support. Ability to successfully obtain and maintain a Tier 1 Investigation (Low Risk). Skill & Certification Requirements Linux and Microsoft Windows Possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work). Personnel must possess administrative and project management skills. Ability to establish professional rapport, active listening, and the ability to explain complex technical matters to non- technical personnel. Ability to produce accurate, clear, and straightforward documentation. Skilled in Microsoft Project Professional. Skilled in Microsoft SharePoint for version control and repository management. Ability to uphold USPTO interests and influence others by making valid, relevant points in a professional manner. Must be able to see things from the customer's perspective and maintain a high standard of customer service. LCI is an Equal Opportunity Employer/ Veterans/ Disabled If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at or by email at .

Job DescriptionJob Description Position Summary LCI is seeking dedicated System Administrators to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining the hardware and software infrastructure that powers the USPTO's mission. We are looking for professionals who combine technical troubleshooting expertise with elite customer service skills. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Technical Support: Provide installation, setup, configuration, troubleshooting, diagnostics, maintenance, and repair for PCs, printers, and peripherals. Specialized IT Support: Deliver support across key USPTO areas, including: Desktop Deployments, Moves, and Field Support. Warehouse Operations and Audio-Visual Support. Network Operations, Cabling, and Maintenance. Security Operations, Enterprise Monitoring, and A&A (Authorization & Assessment). Remote Site and Electronic Business Center support. Documentation: Utilize Microsoft SharePoint for documentation version control and repository needs; contribute to technical writing and document development. Project Coordination: Use Microsoft Project Professional to electronically update project plans and upload documents to the Enterprise Management System (EMS). Analysis (Principal/Staff levels): Provide analysis and recommendations for information technology requirements. Leadership (Principal/Staff levels): Oversee assignments, assist in technical/administrative planning, and perform in a supervisory or management capacity as required. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor Education & Experience Requirements System Engineer 1-5 years of experience with installation, configuration, problem isolation and resolution in various information technology fields to include but not limited to Helpdesk, Server Administration, Network Management, and Desktop Support. Ability to successfully obtain and maintain a Tier 1 Investigation (Low Risk). Skill & Certification Requirements Microsoft Windows Linux Possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work). Personnel must possess administrative and project management skills. Ability to establish professional rapport, active listening, and the ability to explain complex technical matters to non- technical personnel. Ability to produce accurate, clear, and straightforward documentation. Skilled in Microsoft Project Professional. Skilled in Microsoft SharePoint for version control and repository management. Ability to uphold USPTO interests and influence others by making valid, relevant points in a professional manner. Must be able to see things from the customer's perspective and maintain a high standard of customer service. LCI is an Equal Opportunity Employer/ Veterans/ Disabled If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at or by email at .

Job DescriptionJob Description Position Summary We are currently seeking a motivated and reliable Network Cabling Installer to join our team supporting operations at Joint Base Charleston, SC. This role involves the installation, maintenance, and repair of critical telecommunications infrastructure within a secure military environment. The ideal candidate will have prior cabling experience and must meet specific U.S. government security requirements Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Supports inside and outside plant (ISP/OSP) tasks, to include troubleshooting, installation, modification, and removal of telecommunications systems and cabling; perform preventative maintenance tasks (e.g. inspections) Assists Switch Technician in the DCO/RST on major cutovers, realignments, system upgrades, and VoIP. Perform the full range of services related to the base infrastructure (install, remove, repair, mark, cutover, upgrade, and splice) Perform installation and repair task on data (2-wire, 4-wire, DSL, PRI) , radio circuits, and multiplexing equipment Perform maintenance inspections and corrective action on man/hand-holes, pedestals, and building entrance terminals Provide customer services while completing surveys, work orders, repairs, and working with other government approved vendors Must be able to create and update work-center records using Telecommunications Management Systems (TMS) Provide cable/fiber staking and marking services on the base infrastructure and update cable records in Cyberspace Visualization Component (CVC) and TMS Verify correct location of BTS infrastructure using Global Positioning System (GPS) and update TMS and CVC database Provide descriptive information red line drawing and input data into the CVC Must be available 24 x 7 if assigned stand-by duties and respond to non-duty hour priority outages Assist Switch Technician in the DCO/RST on major cutovers, realignments, system upgrades, and VoIP. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor Education & Experience Requirements Must have 3+ years qualified practical field experience or must have 2 years qualified practical field experience or 1 year experience and 1 year formal trade education such as Vocational or Technical School Certificate SECURITY CLEARANCE REQUIREMENTS: Public Trust Outside and Inside Cable Plant experience Skill & Certification Requirements Familiarity with cable installation techniques and troubleshooting methods for copper and fiber optic systems. Ability to read and interpret construction drawings, specifications, and schematic diagrams. Ability to lift up to 50 lbs, climb ladders and utility poles to various heights, and work in confined spaces. Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint Ability to communicate effectively with all levels of employees and outside contacts Strong interpersonal skills and good judgment with the ability to work alone or as part of a team Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically Experience with Global Positioning System (GPS) Communications Data Feature (CFD) information collection preferred. Maintenance of the Cyberspace Infrastructure Planning System (CIPS) Visualization Component (CVC) is preferred. Experience in fiber optics, OSP cable, ISP CAT5, and ISPO CAT6 installation, termination, repair, and testing Computer skills working with TMS, CVC, SharePoint, and Microsoft Suite Demonstrates communication skills; verbal and written in English with a strong customer focus Confined space certification required Able to perform CPR and safety observer duties if necessary Inside Plant/Outside Plant Knowledge of OSHA safety standards BICSI installer, OSHA confined space CISCO-IP-phones TIA/EIA 568 Bldg Cable Standards NEC - NFPA 70, 800 Articles VoIP Systems support Confined space certification required. Position requires sitting, standing, kneeling for long periods of time, lifting more than 50 lbs, climbing on ladders, and working in dirty and noisy areas. (Heavy Work) Proficient in troubleshooting techniques. Able to perform CPR and safety observer duties if necessary. LCI is an Equal Opportunity Employer/ Veterans/ Disabled Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email

Job DescriptionJob Description Position Summary We are seeking a motivated and reliable Structured Cabling Technician to join our team at Joint Base Charleston, SC. The Structured Cabling Technician will provide Base Telecommunications System (BTS) Operations and Maintenance (O&M) tasks in support of a base telephone (voice) switching system, Outside Plant (OSP) and Inside Plant (ISP), and all associated flight and non-flight equipment. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Supports inside and outside plant (ISP/OSP) tasks, to include troubleshooting, installation, modification, and removal of telecommunications systems and cabling; perform preventative maintenance tasks (e.g. inspections) Assists Switch Technician in the DCO/RST on major cutovers, realignments, system upgrades, and VoIP. Perform the full range of services related to the base infrastructure (install, remove, repair, mark, cutover, upgrade, and splice) Perform installation and repair task on data (2-wire, 4-wire, DSL, PRI) , radio circuits, and multiplexing equipment Perform maintenance inspections and corrective action on man/hand-holes, pedestals, and building entrance terminals Provide customer services while completing surveys, work orders, repairs, and working with other government approved vendors Must be able to create and update work-center records using Telecommunications Management Systems (TMS) Provide cable/fiber staking and marking services on the base infrastructure and update cable records in Cyberspace Visualization Component (CVC) and TMS Verify correct location of BTS infrastructure using Global Positioning System (GPS) and update TMS and CVC database Provide descriptive information red line drawing and input data into the CVC Must be available 24 x 7 if assigned stand-by duties and respond to non-duty hour priority outages Assist Switch Technician in the DCO/RST on major cutovers, realignments, system upgrades, and VoIP. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor Education & Experience Requirements Must have 3+ years qualified practical field experience or must have 2 years qualified practical field experience or 1 year experience and 1 year formal trade education such as Vocational or Technical School Certificate SECURITY CLEARANCE REQUIREMENTS: Public Trust Outside and Inside Cable Plant experience Skill & Certification Requirements Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint Ability to communicate effectively with all levels of employees and outside contacts Strong interpersonal skills and good judgment with the ability to work alone or as part of a team Must be able to lift up to 25 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically Experience with Global Positioning System (GPS) Communications Data Feature (CFD) information collection preferred. Maintenance of the Cyberspace Infrastructure Planning System (CIPS) Visualization Component (CVC) is preferred. Experience in fiber optics, OSP cable, ISP CAT5, and ISPO CAT6 installation, termination, repair, and testing Computer skills working with TMS, CVC, SharePoint, and Microsoft Suite Demonstrates communication skills; verbal and written in English with a strong customer focus Confined space certification required Able to perform CPR and safety observer duties if necessary Inside Plant/Outside Plant Knowledge of OSHA safety standards BICSI installer, OSHA confined space CISCO-IP-phones TIA/EIA 568 Bldg Cable Standards NEC - NFPA 70, 800 Articles VoIP Systems support Confined space certification required. Position requires sitting, standing, kneeling for long periods of time, lifting more than 50 lbs, climbing on ladders, and working in dirty and noisy areas. (Heavy Work) Proficient in troubleshooting techniques. Able to perform CPR and safety observer duties if necessary. LCI is an Equal Opportunity Employer/ Veterans/ Disabled Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email

Job DescriptionJob Description This position comes with a $500 sign-on bonus. Position Summary Provides Base Telecommunications System (BTS) Operations and Maintenance (O&M) tasks in support of a base telephone (voice) switching system, Outside Plant (OSP) and Inside Plant (ISP), Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Supports inside and outside plant (ISP/OSP) tasks, to include troubleshooting, installation, modification, and removal of telecommunications systems and cabling; perform preventative maintenance tasks (e.g. inspections) Assists Switch Technician in the DCO/RST on major cutovers, realignments, system upgrades, and VoIP. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor Education & Experience Requirements 5 years qualified practical field experience Outside and Inside Cable Plant experience Knowledge of OSHA safety standards OSHA confined space / CISCO-IP-phones, TIA/EIA 568 Bldg Cable Standards, NEC - NFPA 70, 800 Articles, Avaya experience a plus DOD 8570 IAT Level II: CompTIA Security+ desired Skill & Certification Requirements Inside Plant/Outside Plant VoIP Systems support Confined space certification required. Position requires sitting, standing, kneeling for long periods of time, lifting more than 50 lbs, climbing on ladders, and working in dirty and noisy areas. (Heavy Work) Proficient in troubleshooting techniques. Able to perform CPR and safety observer duties if necessary. LCI is an Equal Opportunity Employer/ Veterans/ Disabled If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at or by email at . Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email

Job DescriptionJob Description Position Summary LCI is seeking dedicated IT Help Desk Manager to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier I and Tier II information technology related help desk duties through phone and email support. Provide support for members of USPTO in carrying out the agency's mission, including working on proprietary software and systems. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Analyze and resolve network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes. Create service desk tickets utilizing ticketing software and ensure proper ticket escalation and resolution. Maintain and troubleshoot business line applications which could include remote installation or redeployment of software. Install and maintain the following products, as directed: Cisco AnyConnect, Cisco WebEx, Microsoft including Office, Bit Locker, etc. Provide technical support over the phone and/or via email. Implement solutions based on client needs, such as ensuring that all hardware and software work properly is installed or deleted as needed. Troubleshoot client computer equipment, ensuring it runs correctly, and recovers any lost or accidentally deleted data when/if possible. Meet customer needs and ensure customer satisfaction. Use standard operational procedure documentation to assist customers. Work with team members to establish and maintain documentation. Escalate process and policy issues as needed. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor Education & Experience Requirements Associate degree or higher in information technology or related field; or high school diploma and relevant information technology certification(s)/training/years of experience in place of degree. 5-10 years of supervisory in information technology environment. Must be able to pass federal background investigation and obtain a Public Trust. Skill & Certification Requirements Technical experience with current network hardware, protocols, and standards. Application support experience. Knowledge of applicable data privacy practices and laws. Excellent troubleshooting skills. Proficiency in Word, Excel, Outlook, database management. Exceptional customer service and interpersonal skills with the ability to communicate effectively, both verbally and in writing with end users in a pleasant and helpful manner in high stress situations. Highly organized with attention to detail and accuracy, and the ability to effectively troubleshoot and prioritize meeting multiple deadlines/priorities. Experience working in a team-oriented, collaborative environment. LCI is an Equal Opportunity Employer/ Veterans/ Disabled If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at or by email at .

Job DescriptionJob Description Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America's Best Small Employers. Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do. We have an exciting opportunity available for a Technical Support Analyst I based in our Fort Smith, AR office OR our Winslow, ME office. POSITION SUMMARY Technical Support Analysts, Grade I report to the IT Technical Services Supervisor and are responsible for maintaining and supporting SUI (Summit Utilities Inc.) systems, technical equipment, and practices. Technical responsibilities include Laptop, desktop, iPad, tablet and mobile phone support, software configuration on end-user devices, conferencing, and A/V support, and providing remote support to a large and geographically dispersed end-user community. Grade I Analysts should have a broad and in-depth understanding of desktop operating systems, Apple iOS, end-user hardware, Office 365, Microsoft Teams, printing, and a foundational knowledge of IP networking. Technical Support Analysts are also expected to stay current on developing technologies, trends, and best practices. PRIMARY DUTIES AND RESPONSIBILITIES Major responsibilities for Technical Support Analyst I include: Desktop/Laptop/iPad/Tablet/Mobile Phone Support and Deployment Hardware support Operating systems support. Troubleshooting/repair and escalation of hardware issues Printing support Meeting / A/V and Conferencing Support (MS Teams, and Zoom devices and software) Imaging and deployment of replacement equipment Software implementation support Testing and installation of packaged and in-house developed software on systems Assisting with software rollouts Maintaining and ensuring the use of all Information Security tools Escalation of software issues Permissions support Assistance with user account login issues Office 365 and MFA issue troubleshooting Adherence to SUI support practices Providing excellent in-person and technical support Following SUI ITIL support practices Maintaining SUI IT inventory practices Developing knowledge base articles. Providing support to IT Engineering Team as required Additional Duties Utilizing project management practices for appropriately sized initiatives. Taking ownership of processes and systems where assigned. Developing and facilitating peer and end-user training as needed. Developing and maintaining preventative maintenance procedures where assigned. EDUCATION AND WORK EXPERIENCE Associate degree in Information Technology or a closely related field or equivalent experience. 1+ years of related work experience Certifications such as A+, MCP, ITIL foundations highly desirable ITIL 4 Foundations certification will be required within 6 months of employment. KNOWLEDGE, SKILLS, ABILITIES Ability to adapt to current technologies and maintain technical skill levels. Work in a self-directed manner Communicate and engage with other team members regularly. Demonstrate problem solving with critical thinking skills. Ability to effectively communicate, verbally and in writing. Ability to manage conflicting priorities and expectations. Ability to manage time and workload efficiently, including planning, organizing, and following through on a variety of tasks, assignments, projects, and reports, while paying close attention to details Demonstrate a high customer service imperative. Ability to maintain confidentiality. Work effectively in a diverse workforce. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.

Job DescriptionJob Description Job Summary - SCADA Technical Specialist Provides advanced guidance and expertise with configuring and administering the Supervisory Control and Data Acquisition (SCADA) system in the gas operational technology area. Leads teams in special projects involving problem solving and troubleshooting in the operational technology environment. Implements solutions to mitigate and ensure cyber security compliance. Serves as mentor to other members of the team and coaches on best practices and new technologies. Span of control: 0; individual contributor. Key Accountabilities: Leads system configuration and administration of the Supervisory Control and Data Acquisition (SCADA) process and operations Oversees troubleshooting and problem resolution involving operational technology software, hardware, and communication issues in collaboration with Gas operations, Business Relationship Management (BRM) and Information Technology (IT) Develops scope and schedule for reports and system interfaces Leads management of servers, workstations, databases, installation, and configuration of operating system in the OT environment Establishes and maintains integration of remote field sites, including collaborating with gas operations and engineering Regularly connects with Gas Operational Technology Cyber team to meet cyber security requirements to ensure compliance with cyber regulations Leads the planning and deployment of new applications/tools, software upgrades and security processes Identifies continuous improvement opportunities and participates in improvement initiatives of processes, procedures for the safe, secure, reliable operation of the SCADA system Leads key operational technology projects that require collaboration with different work groups and implements solutions within the security infrastructure that will yield optimal results Serves as a skilled resource for less experienced team members; provides analysis and recommendations on cross functional projects Minimum Education & Experience Requirements: Bachelor's degree in an information technology-related discipline (e.g., Information Systems, Computer Science, Engineering) and four years of experience in information technology Preferred: Experience in Cyber Security Operations Experience in SCADA Operational Technology systems Board knowledge in Programming Languages (e.g., Perl, C#, PowerShell, or similar) Advanced proficiency in Database systems' administration(e.g., SQL, Oracle, or similar) Certifications: SANS GIAC (Global Information Assurance Certification) Experience with field equipment, including programmable logic controllers, remote terminal units and flow computers Other Requirements: Works reliably and independently; takes ownership of problems in own area of knowledge and expertise for the quality of own work and team output; provides guidance and technical training to less experienced team members. Ability to work revolving on call schedules to provide emergency response/support on a 24 hour/day basis Proficient verbal, written and presentation skills; communicates clearly, with credibility and confidence Ability to communicate clearly and effectively while building strong relationships at all levels within the organization Analytical and problem-solving skills with the ability to identify key issues from a broad range of alternatives, and recommend optimal solutions Promotes an atmosphere that supports the open exchange of new ideas Deals effectively with resistance and takes positive steps to avoid the recurrence of errors through constructive critique Possesses well-developed organizational and planning skills Passes initial Department of Transportation (DOT) drug screens and random drug testing Completes Federal Energy Regulatory Commission gas training as required Additional Information: Incumbents may engage in all or some combination of the activities and accountabilities and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision

Job DescriptionJob Description Division: Information Technology Reports to: Chief Innovation Officer Status: Full-Time JOB DESCRIPTION: The Jr. Network Engineer reporting to the Chief Technology Officer (CTO) is responsible for the provisioning, installation, configuration, operation, and maintenance of network infrastructure. This role focuses on supporting and optimizing LANs, WANs, and related network systems. The individual will be involved in troubleshooting, performance monitoring, and ensuring the security and availability of network services. Primary Responsibilities Support LANs, WANs, network segments, Internet, and intranet systems. Identify user needs and troubleshoot network-related problems reported by users. Make recommendations for future upgrades. Maintain network and system security. Monitor networks to ensure security and availability to specific users. Maintain integrity of the network, server deployment, and security. Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. Design and deploy networks. Perform network address assignment. Perform regular security monitoring to identify any possible intrusions. Assign routing protocols and routing table configuration. Maintain network devices, including personal computers, printers, routers, and switches. Assist in administering network servers, including VPN gateways and intrusion detection systems. Collaborate with senior engineers and the CTO on network-related projects and troubleshooting. KNOWLEDGE/SKILLS: Associate's degree or technical certification in Information Technology, Network Engineering, or a related field. Basic understanding of networking concepts and technologies. Familiarity with network monitoring tools and security practices. Strong problem-solving skills and the ability to work in a team environment. RESPONSIBILITY/OVERSIGHT -FINANCIAL & SUPERVISORY: Functions as a lead worker, responsible for training, instruction, setting the work pace, and possibly evaluating performance. No budget responsibility. COMMUNICATIONS/INTERPERSONAL CONTACTS: Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices. Provides occasional guidance, some of which is technical. WORKING CONDITIONS/PHYSICAL EFFORT: Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice. No regular travel other than Citywide is required.

Job DescriptionJob Description Position Summary LCI is seeking dedicated IT Help Desk Specialist to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining the hardware and software infrastructure that powers the USPTO's mission. We are looking for professionals who combine technical troubleshooting expertise with elite customer service skills. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Technical Support: Provide installation, setup, configuration, troubleshooting, diagnostics, maintenance, and repair for PCs, printers, and peripherals. Specialized IT Support: Deliver support across key USPTO areas, including: Desktop Deployments, Moves, and Field Support. Warehouse Operations and Audio-Visual Support. Network Operations, Cabling, and Maintenance. Security Operations, Enterprise Monitoring, and A&A (Authorization & Assessment). Remote Site and Electronic Business Center support. Documentation: Utilize Microsoft SharePoint for documentation version control and repository needs; contribute to technical writing and document development. Project Coordination: Use Microsoft Project Professional to electronically update project plans and upload documents to the Enterprise Management System (EMS). Analysis (Principal/Staff levels): Provide analysis and recommendations for information technology requirements. Leadership (Principal/Staff levels): Oversee assignments, assist in technical/administrative planning, and perform in a supervisory or management capacity as required. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor Education & Experience Requirements Technical Support Specialist: 1-5 years of experience providing technical support for microcomputer hardware, networks, and office automation software in-person or via the telephone, as appropriate. Ability to successfully obtain and maintain a Tier 1 Investigation (Low Risk). Skill & Certification Requirements Possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work). Personnel must possess administrative and project management skills. Microsoft Project Professional Microsoft SharePoint Staff should Ability to establish professional rapport, active listening, and the ability to explain complex technical matters to non- technical personnel. Ability to produce accurate, clear, and straightforward documentation. Skilled in Microsoft Project Professional. Skilled in Microsoft SharePoint for version control and repository management. Ability to uphold USPTO interests and influence others by making valid, relevant points in a professional manner. Must be able to see things from the customer's perspective and maintain a high standard of customer service. LCI is an Equal Opportunity Employer/ Veterans/ Disabled If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at or by email at .

Job DescriptionJob Description SUMMARY The technician monitors the core network along with other commercial circuits 24/7, process trouble tickets/orders, and assists field technicians over the phone. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Monitor 24/7 commercial circuits and core/wireless networks internally. Assist field technicians out on location with new installations, upgrades, or troubleshooting. Serve as a Tier 2 for Technical Support (Tier 1) in advanced troubleshooting for Wireless, FTTH, and Hosted phones. Create/update/review any new or existing trouble tickets pertaining to trouble, access control, or outages for core network issues and/or central office locations. Maintain logs of weekly or monthly maintenances and testing. Review Cisco and Nokia information, stats and troubleshooting tools within. Serve as primary liaison between 3rd Party vendors associated to VTX1 and keep them informed of expectations, processes and procedures, support information and company information as needed. Acts as a liaison between internal departments to escalate, prioritize and resolve problems in a timely manner. Maintain compliance with all relevant OSHA, safety or departmental specific standards as directed by supervisor. Other duties may be assigned. EDUCATION and/or EXPERIENCE Technical background: Network Operations Center or Technical Support in a call center environment is desired. An ideal candidate is knowledgeable in Microsoft's Windows operating systems and basic networking. High school diploma or GED required. Associate's degree or technical certification is a plus Must have a valid Driver's License and insurable record. Must pass pre-employment screen, physical and background checks. OTHER SKILLS AND ABILITIES Must be self-starter. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be to work with little or no supervisory assistance. Ability to work in a team environment. Proficient keyboarding is highly desired (40 WPM.) Candidates must be able to work a monthly rotating shift covering 24/7, including holidays. Bilingual (English/Spanish) is preferred to provide quality service to customers.

Job DescriptionJob Description Come join our team! At Unlimited Technology, we are committed to our company's core values of Passion, Collaboration, Innovation and Adaptability. With offices throughout the United States, we are a premier cyber and physical security specialty contractor, and we are growing at a rapid pace. We have a wide range of talented and experienced individuals that deliver cutting edge technology solutions to meet our customers' ever-changing needs. We secure the facilities and networks of the world's leading brands and critical infrastructure and are recognized leaders in the physical and IT security, cyber, and managed services industries. UT offers a rewarding career, great benefits, and the chance to learn and work with ground-breaking technology and premier clients. Join Unlimited Technologies as a Full-Time Security Installation Technician!Are you passionate about security technology and eager to advance your career? Unlimited Technologies is seeking a dedicated Technician to become a part of our dynamic team. This full-time position offers the opportunity to work alongside some of the best security technicians in the area and grow your skills in a supportive environment.The Technician- Responsible for managing all aspects of access control and IP camera products and systems installed at client sites. The Technician must be able to independently install, program, troubleshoot and perform maintenance on electronic devices, power supplies and all network components. S/He will need communicate effectively with the Project Manager and present a knowledgeable and engaging image to customers. The Technician must be a self-starter who can make sound decisions that are in the best interest of the project, the customer, and Unlimited Technology. Further, the Technician must be able to learn UT's device monitoring/management methodologies. S/He must have excellent communication skills, both verbal and written, and be able to work closely with subcontractors and customers. Duties and Responsibilities As a Technician, the successful candidate will need to be hard-working, detail-oriented, highly organized and able to work independently to maintain security hardware in the client's and Unlimited Technology's best interests. Install and service Access Control and IP cameras systems according to engineered drawings. Must possess programming skills associated with the UT product line. Program, terminate and commission a wide range of Access Control products and platforms Must be able to identify and resolve issues that would have a negative impact on job productivity. Thoroughly complete all necessary paperwork relating to job tickets. Maintain a safe, clean working environment always. Communicate all activity to the job Project Manager or Field Supervisor in a timely manner. Maintain the condition and cleanliness of any company provided vehicle. Maintain a safe driving record and report any incidents or near misses to management immediately. Attend any product or safety training that is required. Experiences & Knowledge: High School diploma or equivalent. Mastery of all Install and service Technician responsibilities. Minimum 3-5 years of field installation experience in the security environment. Certifications in Lenel/Software House access control Certifications in American Dynamics, Genetec, Exacq preferred Experienced in the installation of door hardware such as strikes and magnetic locks. Experience in Audio Visual Technology Experience troubleshooting network switches. Experienced in reading and comprehending engineered drawings. Experienced in the marking up, or "red lining" of drawings post install. Proficient in the use of a computer, with MS Word and MS Excel skill sets. Excellent communication skills (verbal and written) and the ability to work well and interact with other UT employees as well as UTI customers. Strong work ethic and teamwork; "can do" attitude and desire to provide best service. Strong interpersonal and communicative Skills. Ability to work under pressure with minimal supervision; must be a self-starter and quick learner. Pay Range $75,000-$90,000 USD Benefits Health, dental, and vision coverage Life insurance 401 (k) w/company match 100% up to 3% and an additional 50% match of 2% Paid time off 11 Paid Holidays We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age, national origin, disability, Veteran status, or any other category protected by federal, state, or local laws.

Job DescriptionJob Description Purpose The User Support Specialist is responsible for providing technical support and assistance to employees across the organization. This role ensures reliable operation of computer systems, applications, and network resources by troubleshooting issues, resolving user problems, and supporting the deployment and maintenance of IT equipment and software. The User Support Specialist plays a key role in maintaining productivity and minimizing downtime by delivering responsive and effective user support services. Essential Job Functions Provide first-level and second-level technical support to employees for hardware, software, and network-related issues. Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related peripherals. Troubleshoot operating system issues, application errors, connectivity problems, and system performance concerns. Respond to help desk requests and service tickets in a timely and professional manner. Support user account management including password resets, access permissions, and system provisioning. Assist with onboarding and offboarding processes by configuring user accounts, devices, and system access. Maintain accurate documentation of IT support activities, troubleshooting steps, and resolutions. Support installation and updates of operating systems, applications, and security patches. Assist in maintaining network connectivity including VPN access, wireless networks, and basic network troubleshooting. Educate users on basic technology practices, security awareness, and system usage. Coordinate with IT vendors and service providers when advanced technical support is required. Assist with inventory tracking and management of IT equipment and software licenses. Support IT infrastructure projects such as system upgrades, migrations, and technology rollouts. Minimum Qualifications or Experience Associate's degree in Information Technology, Computer Science, or related field preferred. 2-4 years of experience in IT support, help desk, or technical support roles. Experience troubleshooting Windows operating systems and common business applications. Basic understanding of networking concepts, system administration, and IT security practices. Preferred Qualifications or Experience Bachelor's degree in Information Technology, Computer Science, or related field. Industry certifications such as CompTIA A+, Network+, or Microsoft certifications. Experience supporting cloud-based systems such as Microsoft 365, Azure, or similar platforms. Familiarity with help desk ticketing systems and remote support tools. Experience working in regulated or operational environments such as aviation, manufacturing, or corporate services. Supervisory Responsibilities This position does not have direct supervisory responsibilities. Knowledge, Skills, and Other Attributes Strong technical troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to explain technical issues in clear and understandable terms. Strong organizational skills and attention to detail. Ability to prioritize multiple support requests in a fast-paced environment. Understanding of IT security practices and data protection principles. Professional demeanor and commitment to providing high-quality user support. Ability to work independently while collaborating with IT and operational teams. Travel Travel is not typically required for this position but may occasionally occur for multi-site support or training. Other Duties Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this position. Duties and responsibilities may change at any time with or without notice to support business needs. Working Conditions Work is primarily performed in an office and technical support environment. Requires frequent computer use and interaction with users across the organization. May require occasional lifting of IT equipment up to 50 pounds. May involve walking between office areas, workstations, and facilities to provide on-site support. Must follow company IT security policies and maintain confidentiality of company data and systems.

Job DescriptionJob Description An immediate opening for a Desktop Support Technician. This is an opportunity to work in large enterprise environment supporting cutting edge enterprise security and productivity applications. The ideal candidate should have experience managing multiple projects under strict deadlines. The candidate should also be comfortable communicating IT objectives to local leadership and staff. Job Role - Desktop Support Technician Job Summary Desktop Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 1-3 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Qualifications: Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support. Job Type: Full-time Benefits: Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday

Job DescriptionJob Description Looking for a change in the I.T. industry? Loffler is the place for you! We value our employees' skills and ensure that they are part of a World Class team. At Loffler, you will have the opportunity to work for a company that prioritizes a work-life balance, offers ample opportunities for growth, and rewards hard work with promotions. Our employee retention rate speaks for itself, and we provide a supportive team structure to encourage and develop our engineers. As an IT Services Engineer II, you will use your troubleshooting skills and technical expertise to provide excellent customer service and deliver results with a sense of urgency. If you are ready to be part of a team that makes a difference, exceeds customer expectations, and has fun doing it, apply now! Essential Duties & Responsibilities: All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned": Provide IT generalist support to customers while building greater technical understanding and awareness. Document and resolve incoming service requests and alerts, including escalations and manufacturer support. Collaborate with colleagues to achieve superior customer service. Answer support phone calls on a daily basis. Increase responsiveness and implement permanent resolution of issues by identifying trends in service histories. Create and publish documentation in the knowledge base. Contribute to and maintain system, installation, and configuration standards and procedures. Share newly acquired information with peers to improve support team capabilities. Comply with internal security controls and procedures for Loffler and customers. Provide mentoring and training of other engineers. Monitor service boards and work service requests or route to appropriate team members. Approach technical issues with root cause discovery and resolution in mind. Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written. Other related duties as assigned. Qualifications/Requirements: Minimum of threedays in office Strong attention to detail and follow through skills. Excellent customer service, communication, and troubleshooting skills. Demonstrate excellence in time management and organizational skills. Confident, professional phone presence. Aptitude for creative and alternative solutions. Strong desire to learn, demonstrating independent initiative in seeking new knowledge. Strong team player. Good judgment and technical common sense. Proficient in server and workstation hardware, operating systems, and software. Basic understanding of networking. Understanding of cabling and cabling termination. Proficiency in firewalls and network security including NAT and traffic rules. Beginner and/or intermediate technical skills across a wide range of products within our product stack. Candidates must posses a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law. Education/Experience: Associate's or bachelor's degree in IT or related technical field (i.e. Computer Science, Engineering) and/or 2-3 years IT support experience. Associate or intermediate level technical certification(s) preferred. Supervisory Responsibilities: This position has no supervisory responsibilities. Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High energy position dealing with clients on a daily basis. Requires occasional evening and/or weekend work for both scheduled and on-call activities. Ability to lift 40 pounds. For information on the physical demands of this job, see Human Resources. The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off. Why Work for Us? Top Workplace Career Advancement Employer Paid Life Insurance and Disability Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave Benefits Package including FSA, Medical, Dental, and Vision 401K with Employer Match Tuition Reimbursement

Job DescriptionJob Description Looking for a change in the I.T. industry? Loffler is the place for you! We value our employees' skills and ensure that they are part of a World Class team. At Loffler, you will have the opportunity to work for a company that prioritizes a work-life balance, offers ample opportunities for growth, and rewards hard work with promotions. Our employee retention rate speaks for itself, and we provide a supportive team structure to encourage and develop our engineers. As an IT Services Engineer II, you will use your troubleshooting skills and technical expertise to provide excellent customer service and deliver results with a sense of urgency. If you are ready to be part of a team that makes a difference, exceeds customer expectations, and has fun doing it, apply now! Essential Duties & Responsibilities: All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned": Provide IT generalist support to customers while building greater technical understanding and awareness. Document and resolve incoming service requests and alerts, including escalations and manufacturer support. Collaborate with colleagues to achieve superior customer service. Answer support phone calls on a daily basis. Increase responsiveness and implement permanent resolution of issues by identifying trends in service histories. Create and publish documentation in the knowledge base. Contribute to and maintain system, installation, and configuration standards and procedures. Share newly acquired information with peers to improve support team capabilities. Comply with internal security controls and procedures for Loffler and customers. Provide mentoring and training of other engineers. Monitor service boards and work service requests or route to appropriate team members. Approach technical issues with root cause discovery and resolution in mind. Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written. Other related duties as assigned. Qualifications/Requirements: Minimum of threedays in office Strong attention to detail and follow through skills. Excellent customer service, communication, and troubleshooting skills. Demonstrate excellence in time management and organizational skills. Confident, professional phone presence. Aptitude for creative and alternative solutions. Strong desire to learn, demonstrating independent initiative in seeking new knowledge. Strong team player. Good judgment and technical common sense. Proficient in server and workstation hardware, operating systems, and software. Basic understanding of networking. Understanding of cabling and cabling termination. Proficiency in firewalls and network security including NAT and traffic rules. Beginner and/or intermediate technical skills across a wide range of products within our product stack. Candidates must posses a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law. Education/Experience: Associate's or bachelor's degree in IT or related technical field (i.e. Computer Science, Engineering) and/or 2-3 years IT support experience. Associate or intermediate level technical certification(s) preferred. Supervisory Responsibilities: This position has no supervisory responsibilities. Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High energy position dealing with clients on a daily basis. Requires occasional evening and/or weekend work for both scheduled and on-call activities. Ability to lift 40 pounds. For information on the physical demands of this job, see Human Resources. The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off. Why Work for Us? Top Workplace Career Advancement Employer Paid Life Insurance and Disability Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave Benefits Package including FSA, Medical, Dental, and Vision 401K with Employer Match Tuition Reimbursement

Job DescriptionJob Description Job Title: Client Support Technician United States Army Fires Center of Excellence (FCoE) has the mission to train, educate, and develop Soldiers and Leaders; create and develop capabilities; and provide a Fires Force to support the Joint Warfighting Commander across the spectrum of operations in Joint and Multinational environments. The US Army Fires Center of Excellence - Fort Sill (USAFCOEFS) Chief Information Office Support Staff has the responsibility to provide Information Technology (IT) services to USAFCOEFS. The sustainment of current and emerging IT support is a critical enabler to accomplish all USAFCOEFS missions. Essential Functions: Provide network registration of client equipment into the current installation software/asset management application. Establish new, maintain, delete, and troubleshoot Microsoft Intune accounts/client systems. Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations. Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, security fix, and virus definition standards. Perform troubleshooting to resolve desktop baseline application and E-Mail problems. Coordinate standard system image configuration changes with the NEC. Provide guidance to desktop services technicians, assigned users, and peers. Install, configure and maintain desktop applications. Configure Standard Army application systems. Install, configure and maintain desktop Commercial off-the-shelf (COTS), and government off-the-shelf (GOTS) authorized client applications. Perform commercial hardware repair on computer systems. Assist System Administrators with testing of local client applications and security patches. Create/update documentation for conventional technical processes (continuity books). Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User's Guide. Create, modify, update and resolve new or assigned customer support request incidents using the Army Enterprise Service Desk system. Assist in the preparation of technical documentation and configuration change requests. Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command. Required Education and Experience: Possess an associate's degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration. (2) years of client support in a Microsoft Windows-based environment. Have experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access). Have experience in troubleshooting and resolving desktop related issues or user problems. Possess knowledge in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems. Possess the ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location. Have experience implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes. Have experience with general connectivity issues in LAN/WAN/Internet environments. Have an advanced understanding of Transmission Control Protocol/Internet Protocol. Additional Eligibility Qualifications: SECRET clearance or have the ability obtain an INTERIM SECRET clearance. DoD 8570 IAT Level II certification (Security+, CCNA Security, CySA+, GICSP, GSEC, CND, SSCP). The flexibility to work occasional non-duty hours or on weekends to support specific project or mission requirements Other Duties: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Duties, responsibilities, and activities may change at any time with or without notice. Work Authorization/Security Clearance: Possess and maintain a current U.S. Government SECRET Security Clearance. Work Environment: This job operates in an office environment. This role routinely uses standard office equipment. Physical Demands: Stand, bend, and stoop for long periods of time while delivering training. Be able to maneuver in and out of strategic and tactical equipment, and capable of lifting and moving electronic equipment in excess of 40lbs in and out of classrooms and labs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Travel: Minimal travel for corporate support is expected for this position. AAP/EEO Statement: ATL provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Veterans with expertise in these areas are highly encouraged to apply. Benefits: Medical, Dental, and Vision Plans offered to all employees. 401K plan with up to 4% matching Long-term and Short-term Disability Standard Life Insurance Training and Tuition Assistance Paid Time Off (PTO) Apply online at and click on Careers. This position is in support of current opportunities.

Job DescriptionJob DescriptionIgnite Broadband a Division of Dickson Electric System has an immediate opening for a Fiber Tech. Dickson Electric System located in Dickson, TN offers very competitive salary and exceptional benefits package. Which includes employer paid medical, dental, vision, disability and life plans. DES offers excellent retirement plan. The Fiber Technician will be responsible for the installation and maintenance for both, DES and Ignite Broadband plant, including all mainline fiber, drop cables, inside wiring, and equipment between the main distribution point and customer provided equipment. ESSENTIAL FUNCTIONS: Responsible for the observance and enforcement of DES safety rules, procedures, safety policies, and bulletins Safely, efficiently, and properly installs, prepares, removes, troubleshoots, and maintains all types of telecommunications and fiber line equipment and apparatus as required or directed. This includes but is not limited to the following: Constructs and maintains all phases of mainline fiber line construction including aerial and underground cables. Pole Transfers Placing, removing, and/or redirecting mainline fiber cables and strand. Installs, maintains, and repairs overhead and underground fiber drops, to both residential and commercial premises. Capable of using underground placing machinery, bucket trucks, ladders, climbers, and underground utility locators. Performs in-home premise installations and maintenance as necessary. Configure and optimize inside wiring systems, with a specialization in fiber optic cabling. Design and implement structured cabling solutions for data, voice, and video applications. Ensure seamless connectivity within buildings or premises, including offices, data centers, and residential spaces. Troubleshoot and resolve connectivity issues related to inside wiring systems. Install and configure networking equipment, such as switches, routers, and patch panels, as part of inside wiring projects. Ensure compliance with industry standards and best practices for equipment placement and connectivity. Conduct thorough testing of inside wiring configurations to ensure reliability and performance. Implement quality assurance measures to meet or exceed industry standards. Performs minor drywall patches/repairs as needed. Maintains up-to-date knowledge of various technologies, devices, and networking equipment commonly used within homes and businesses. Educates customers on how to connect and utilize their internet connected equipment. Markets Ignite Broadband services to customers and public as necessary. Splices fiber cable to industry quality standard and effectively operates all fiber optic testing. Configures and troubleshoots Fiber Optical Taps/Splitters/Terminals Understands the information obtained by an Optical Time-Domain Reflectometer (OTDR) Perform inspections and testing of fiber optic systems to ensure proper functionality. Network Design and Configuration Interprets company mapping systems such as IQGEO and Vetro Maps. Assist in the design and configuration of fiber optic networks while working closely with direct supervisor and engineering department. Performs site surveys while recommending the best approach in providing broadband service for residential, commercial, and other structures, such as MDU's. Collaborate with the engineering team to implement network upgrades and expansions. Performs field audits to gather information needed for proper outside plant design. Documentation and Communication Skills Possesses the ability to stay organized while effectively communicating both electronically and verbally. Create detailed documentation of wiring configurations, including diagrams, schematics, and test results. Provide updates on current projects, materials used, estimated timelines, etc. Monitors and manages inventory levels to ensure an adequate supply of materials required for daily operations is available for him/herself as well as the entire team. Makes recommendations to direct supervisor regarding process improvement and problem resolution when independent action would exceed scope of authority. Exercises great care to avoid damage to property and reports any damage to appropriate personnel as soon as possible. Communicates with the customers and requests property owners' permission prior to performing work, when applicable. Responds quickly to reported broadband outages. Locates problems and performs maintenance on fiber lines as necessary to restore service. Works with DES linemen on the maintenance and repair of existing and proposed ADSS fiber Performs other duties as assigned to fulfill the objectives of the company and this position. Other duties as assigned. EDUCATION and/or EXPERIENCE: High school degree or equivalent is required. Along with five years' experience in telecom field preferably in fiber construction and installing drops. or any equivalent combination of education and experience sufficient to successfully perform the essential duties Below are desired knowledge and/or experience preferred: Advanced knowledge of fiber optic splicing (fusion and mechanical) Ability to distinguish colors and exhibit visual depth perception. Proficient in working from lineman hooks and/or ladder and bucket truck. Knowledge or ability to acquire knowledge of the telecom and fiber distribution system in the service area, such as location of lines, splice points, recovery loops, electronic equipment, etc. General knowledge residential and commercial construction and remodeling Proven ability to multi-task and plan/prioritize work to meet deadlines with a high degree of accuracy and attention to detail. Knowledge or ability to learn the cooperative mapping system and ability to read and comprehend maps to themselves and others. Ability to clearly explain complex concepts to customers in a courteous, simple, and effective manner. Knowledge of basic mathematics skills and ability to make calculations and analyses. Strong analytical and critical thinking skills with demonstrated problem-solving abilities. Effective communication skills and the ability to work as a team player. SPECIAL SKILLS, AND ABILITIES. Equipment Used: PPE, computer, phone, telecom bucket truck, wire reel trailer, tow motor, splice trailer, various underground plows and trenchers, ladder, splicing equipment, OTDR light meter, lashing machine, various fiber optic tools and equipment, various hand, and power tools. Software Used: Microsoft Office Suite, CSA software suite, OTDR software, Calix Cloud, Vetro, Allianza PHYSICAL REQUIREMENTS: Able to work 8-hour shifts or longer if emergencies require. Must be able to work under any type of weather condition. Must be skilled in the application of first aid methods. Must be able to follow safe and efficient work practices. Visual acuity, manual dexterity, hearing, standing, walking, sitting, stooping, bending, squatting, lifting, and carrying up to 100 pounds, twisting, balancing, kneeling, crouching, and climbing. Manual dexterity is required to maintain proper safety while performing telecom construction from the pole in hooks or on a ladder. LICENSE AND CERTIFICATIONS: Must possess at the time of employment a valid Driver License and safe driving record. Maintaining the license is a continuing condition of employment. Must maintain at the time of employment or obtain at a time designated by DES, a valid certification of proficiency in adult CPR, first aid, and AED. WORKING CONDITIONS: Minimum of eight hours a day, five days a week. Occasionally works on Saturdays to perform in-home and customer premise installations. Works an on-call rotating schedule including nights, weekends, and holidays. Works primarily outside with exposure to inclement weather, including temperature extremes. Works in un-conditioned spaces within customer premises including crawl spaces and attic spaces. Extensive travel within the DES service area. Occasionally travels to meetings, to include overnight, outside of DES service area. STATEMENT ON POSITION: This job description and specification are to give the applicant a reasonable expectation of the requirements and responsibilities of the job. It in no way infers that the person will be limited only to the requirements stated. Anything deemed necessary by Management will become an integral part of the job. The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. Powered by JazzHR 7EB4u50OXH