6 jobs found

Job DescriptionJob Description Join rater8, voted a Great Place to Work by its employees since 2022! As a Senior Support Specialist, you'll be a foundational part of our Client Support team, ensuring our software runs smoothly from the moment a new client is onboarded throughout their journey with us. This is a chance to use your technical skills to directly impact the online reputation and profitability of medical practices across the country. If you're energized by solving technical puzzles and thrive on being the go-to expert, looking to grow into being a leader of the team and who makes clients successful, this role is for you. You'll report to the Client Support Director and be at the heart of delivering the high level of customer satisfaction rater8 is known for. What you'll do We need someone with a technical foundation who is eager for growth and thrives in an independent, problem-solving environment. Experience: 2-4 years of proven technical support experience, ideally in a B2C SaaS product environment, preferably in SaaS healthcare tech. Technical Toolkit: You are comfortable running SQL queries for database investigations and manipulating data using Excel. You have a strong ability to quickly pick up new technical concepts, especially software integrations. A nice-to-have is experience using AI tools along with Microsoft 365. Problem Solver: A strong knack for troubleshooting complex software applications and systems. Communication: Excellent written and verbal communication and interpersonal skills for professional and clear client interactions. Foundation: A Bachelor's degree in a related field (like Computer Science or Information Technology) or equivalent professional experience. Independent Drive: A commitment to high-quality support, a strong attention to detail, and the ability to work independently to manage and prioritize complex tasks effectively. Familiarity: Experience using ticketing systems. We use Zendesk. Growth Mindset: You are proactive and genuinely interested in a fast-track career path with tremendous opportunity for professional growth. Technical Leadership & Mentorship: Act as a leader within the team by guiding others, influencing outcomes, and stepping into ownership in high-impact or ambiguous situations. Other Duties as Assigned What you'll bring This isn't just about closing tickets; it's about being a strategic partner and problem-solver for our healthcare clients. Be the Client Champion: You are the primary, friendly voice for our customers, jumping in to address their technical questions, requests, and issues with speed and professionalism. Master the Technical Challenge (Tier 2+): Dive deep into complex, software-related issues. You'll diagnose, troubleshoot, and provide thoughtful, step-by-step solutions and custom analyses when required for strategic accounts. When a challenge is tough, you'll figure out the answer, sharing and collaborating with our cross-functional teams to nail the fix. Lead the Launch: Play a key role in bringing new clients online! You'll handle all the front-end implementation work, including application configuration, setting up users, photo uploads, and identifying the correct review sites. Own the Product Knowledge: Become a true expert in rater8's software, its integrations, and its capabilities. You'll use this knowledge to help clients seamlessly integrate our system with their existing and new platforms. Strategic Collaboration: Work closely with several departments to provide the best experience for customers. Shape the Future: You'll be the "voice of the customer," collecting crucial feedback and identifying common issues that directly inform our product development team, enhancing software usability and reliability. Technical Leadership & Growth: Act as a technical leader and peer mentor in resolving complex Tier 2+ software challenges, supporting colleagues with challenging department-type tickets, and serving as the "voice of the customer" to inform product development and enhance usability. Leadership Potential & Expertise: Bring demonstrated leadership experience-either by informally leading peers or supporting a small team-while consistently driving team success beyond your individual role. US Residents only. Must reside in the continental U.S., be authorized to work without sponsorship, and not reside in California. Compensation The expected salary range for this position is $68,000 to $75,000 annually. Actual compensation will be based on a candidate's skills, qualifications, and years of relevant experience. What You'll Get Smart, intellectually curious, creative, supportive, and overall awesome colleagues! We are 100% fully remote! Work from anywhere in the U.S. with reliable Wi-Fi, within PST-EST time zones. Employees must be physically located in the U.S.; working outside the U.S. requires prior approval from leadership. Medical, dental, and vision benefits Discounted pet insurance Unlimited PTO after 60 days of employment 401(k) after six months with company match Competitive salary Fast-track career advancement with a high-growth, Great Place to Work certified organization rater8 is a "bring your own device" company, enabling you to work on your preferred operating system; we offer a WFH stipend to offset costs per company guidelines About rater8 rater8, the healthcare industry's leader in reputation management, helps medical practices establish pervasive online visibility. The rater8 Visibility Engine (raVE) effortlessly gathers authentic reviews and real-time feedback from verified patients to drive sustainable practice growth, all with the support of award-winning customer service. Based in the United States, rater8 is a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties, and providing unlimited career growth and pay opportunities for its employees. rater8 is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Contract Specialist San Ramon, CA 7 Months PAY RANGE: $55 - $65/HR. This is a hybrid role with one site expectations 1-4 times per month. Local candidates only TOP THINGS LOOKING FOR: -Looking for someone with office management/accounts payable/finance experience, excel/word skills, and some data analysis skills would be helpful. Department Overview The Gas Operations Construction Services Work Execution organization is team focused on supporting enterprise activities for Traffic Control, Paving, and Spoils. Position Summary: clients Construction Services Work Execution team is seeking a Contract Specialist to support invoice validation. The Contract Specialist will be a subject matter expert Vendor Master Services Agreements (MSA) and use the MSA information as well as information Salesforce to confirm that client was charged accurately according to the contract and work performed in the field. The Contract Specialist will work as part of a collaborative team with a service approach to internal clients and external customers. A curious, respectful, and proactive continuous improvement mindset is a must. This is a temporary position Responsibilities Responsible for invoice validation and related communications with both vendors and internal customers associated with Construction Services activities. Regular use of Salesforce / Conga contract lifecycle management system to generate and manage work order documents. Regular use of SAP to review vendor invoice documents. Work collaboratively with internal teams to ensure timely resolution of invoice issues relating to projects. Communicate effectively and build and maintain relationships with client internal stakeholders, as well as critical customer and vendor representatives. Develop and maintain documentation for policies and procedures, ensuring effective and sustainable controls are in place for compliance requirements. Ensure contract provisions are accurately reflected in billing calculation and in invoices Proactively monitor and manage key contract milestones. Minimum Qualifications: Bachelors Degree in job-related discipline or equivalent experience Four years of work experience in contract and/or project management, business/office management, finance or other related field Desired Qualifications: Significant experience in accounting, business, contracts, purchasing, organizational management, or process/project management particularly using Salesforce or other large systems Understanding of client contractor safety requirements Comfortable and effective verbal, written, and multi-channel communications to meet the needs of various audiences Experience and capability with Salesforce, Ariba, SAP (invoicing / billing functions) Competency using Excel, Powerpoint, and Word to deliver timely, accurate executive-level presentation of information Detail oriented, to ensure high quality, timely, accurate work products and to ensure compliance with legal and regulatory requirements

Inmarsat Government is a wholly-owned subsidiary of Viasat, Inc., responsible for the organization's leadership position in the U.S. government market. It is headquartered in Reston, VA, with network assets and operations around the globe. Inmarsat Government provides its services and products in accordance with a system that is registered to ISO9001:2015. Inmarsat Government, a Viasat, company continues to deliver the world's most advanced global, mobile satellite communication services to U.S. defense, intelligence, homeland security, public safety and civilian agencies, with highly reliable, secure and affordable connectivity. Built with government users in mind, Inmarsat Government solutions provide resilient, flexible capabilities to complement government satellite resources, anytime, anywhere. Leveraging an industry-leading scalable, multi-band network infrastructure, Inmarsat Government offers a suite of managed network services and end-to-end communication solutions to support users on land, at sea and in the air, even in the world's most remote regions. Position Summary: The NOC Support Engineer is responsible for maintaining, modifying, and managing the NOC's software and monitoring infrastructure, including hardware and software applications used to monitor and manage Inmarsat Government's global MPLS and SATCOM networks. This position also supports proactive monitoring of Platinum customer services to ensure SLA compliance. The NOC Support Engineer acts as the technical liaison between the NOC and supporting engineering groups to include IP Engineering, IT Engineering, RF Engineering, Cybersecurity, and other engineering teams. Duties include network monitoring, device commissioning, service activations, fault detection and resolution, problem dissemination, and performance reporting for IP, VoIP, and RF satellite services (data, voice, and video). The NOC Support Engineer sets the technical tone for the NOC by ensuring accurate monitoring, clear escalation paths, and effective technical support to both internal teams and customers. Additionally, the NOC Support Engineer identifies knowledge gaps within the NOC team and develops/delivers training to improve the team's skillset and performance. Primary Duties and Responsibilities: Maintain stable operations of the NOC monitoring and reporting infrastructure. Provide dedicated IT support to NOC laptops, desktops, and video display systems. Serve as the SME for NOC-supporting applications, including ServiceNow, SolarWinds, Infoport, SatMonics, and Hawkeye/Ixia. Design, create, and maintain custom interfaces within existing platforms to improve situational awareness of network status and performance. Enable the collection of accurate performance metrics and KPIs to support MTTR, SLA compliance, and trend analysis. Work closely with IT engineering, RF engineering, IP engineering, cybersecurity, operations personnel, and product development to ensure network reliability and customer satisfaction. Identify, propose, and implement network and application enhancements. Utilize metrics and trend analysis to reduce MTTR and improve network performance. Support Knowledge Management, coaching, IT Service Management improvements, and customer reporting initiatives. Support Tier 1 and 2 teams with troubleshooting, escalation, and service restoration. Backup NOSC Specialist and/or Shift Supervisor during periods of heavy call volume. Required Skills and Knowledge: Strong troubleshooting skills in RF, IP, and MPLS environments. Extensive technical knowledge of networking and network security technologies and protocols. Proficient with SolarWinds, Infoport, Hawkeye/Ixia, ServiceNow, and SatMonics. Familiarity with Windows Domain, Active Directory, DNS, Telnet, DHCP, FTP, and SSL. Knowledge of TCP/IP, IPSEC, BGP, OSPF, and terrestrial networking concepts. Proficient in the use of iDirect tools (iBuilder, iMonitor) and understanding of iDirect alarm management. Working knowledge of Teleport Earth Station Facilities and teleport operations. Strong understanding of RF Engineering principles and antenna technologies (fixed and auto-point). Strong written, oral, and presentation communication skills. Analytical, detail-oriented, customer-service focused, and metrics-driven. Ability to work independently or as part of a goal-oriented team. Ability to perform under pressure and in high-paced environments. Qualifications: Technical education in Electronics, Telecommunications, or IT-related field. Bachelor's degree preferred; or equivalent work experience (8+ years) supporting complex, high-performance networks. Minimum 4 years of experience in Satellite Operations, Control Systems, and/or NOC operations. Security+, CCNA or equivalent certifications preferred; CCNP highly desirable. Other Skills/Abilities: Exposure to other network monitoring and ITSM systems. Proficient in Microsoft Office applications (Word, Excel, PowerPoint). Experience in data reporting and analysis tools (Cognos, Crystal Reports, etc.). Ability to maintain confidentiality and handle sensitive information appropriately. Willingness to work various shifts, including nights. Required Clearance: Active Secret Clearance required; TS/SCI eligibility preferred. Inmarsat Government is an Equal Opportunity Employer

About Primient Primient is a century old company with an entrepreneurial spirit. We are a leading producer of food and industrial ingredients made from plant-based, renewable sources. We deliver value through deep technical, commercial, and operational excellence that is backed by our long-standing corn wet milling heritage. Wherever we are in the process, from field to customer, our priorities are focused on ensuring we produce the safest, highest quality products through practices that uphold both our responsibility and commitments to the challenge and drive for excellence, our people and our planet. We are a privately held company with locations across the US, Mexico, Poland, and Brazil. We're investing in our plants and people to unlock our potential in the industrial and food sectors. Guided by our values of Safety, Excellence, Integrity, and Growth, we're focused on growing our business, our reputation, and the career of every teammate. Control Systems Specialist Decatur, IL Join Primient for a more rewarding manufacturing role. From day one, you'll earn a great wage and full benefits. Company-wide benefits include: Competitive salary with the opportunity for Overtime Day 1 Benefits including Medical/Dental/Vision insurance, 401 K matching and non-contingent matching plans. 3 weeks of vacation, increased to 4 weeks after 5 years of service 10 Company Holidays with an additional 2 "Floating Holidays" to be used any time during the calendar year 6 weeks of paid Parental Bonding Leave for new parents Structured career progression and greater responsibilities Education Assistance Company sponsored family and holiday events through our Employee Activity Committee ABOUT PRIMIENT Established yet entrepreneurial: Primient is an industry leader with proven products, six manufacturing plants, 1500+ employees and deep roots in corn wet milling. Yet we're also a brand-new company that is ready to drive change and create impact. Investing in the future of Decatur: We are making an unprecedent investment in our plant and people to create a state-of-the-art facility. It will be a rewarding place for people to work now and for generations to come. We've created a culture that is driven by our values of Safety, Excellence, Integrity, and Growth. Poised for new era of success: our goal is to unlock the full potential of Decatur and our other US locations. The market is strong for our plant-based ingredients, which go into everything from sodas to hand cream and cardboard to clothing. As our business grows, our people will grow. THE OPPORTUNITY This position is responsible for field repairs of control devices in production areas of the plant. This role direct reports to and will take daily direction from Area Power & Controls Resource or Plant Coordinator. Primient provides several job specific benefits including tools, uniforms, an annual boot allowance of $200, and Technical Skills trainings. Key responsibilities: Control Systems Specialist Ability to obey all safety rules and identify and correct potential safety problems Strong aptitude for Instrumentation knowledge, maintenance and test equipment Must be able to use precision-measuring equipment to test instruments for performance during instrument repairs and preventive maintenance Follow SOP's and/or PM task instruction sets Electrical & Instrumentation Specific Skills Demonstrated mechanical/electrical knowledge to analyze and solve problems on various process systems & instrumentation Demonstrate ability in following areas: Use of PLC logic, P&ID drawings & electrical schematics as a system diagnostic tool Configuration and calibration of control system instruments with HART communicator Troubleshooting motor control circuits Troubleshooting 4-20mA instrument control loops Maintenance and calibration of process analyzers including continuous emissions monitors Maintain discrete and analog control valves Maintain level, pressure, flow, temperature, or analytical transmitters Troubleshoot Allen Bradley PLC control systems Troubleshoot VFD's & Soft Start motor controllers Troubleshoot PLC network communications Maintain & troubleshoot various other industrial controls & devices Strong Understanding of industrial electrical equipment (motors, starters, motor control circuits, electrical schematics) Strong Understanding of industrial process instrumentation (level, pressure, flow, temperature) Must be able to interface with a CMMS (Computerized Maintenance Management System) record labor, look up spare parts and identify storeroom location Ability to provide preventive maintenance to instrumentation, including process analyzers Ability to work in a team environment with Primient & contract employees or individually as required Communicate and work with other groups (maintenance mechanics & production technicians) as necessary Basic Microsoft Office 360 software use ABOUT YOU This position requires the ability to safely perform the following tasks: Ability to lift equipment and tools up to 50 pounds without mechanical assistance Use of hand tools above shoulders, under ergonomically stressful conditions, and under application of heavy force by employee Work in elevated positions with hand tools and fall restraint equipment Ability to wear personnel protective equipment (PPE) Must be able to pass pulmonary test that is required prior to wearing breathing air mask Ability to climb stairs and ladders (fixed/portable) with tools when safe to do so Ability to work from heights, in cold and hot environments Climb a vertical ladder up to 15ft Climb several flights of stairs, several times a shift Stand for prolonged periods of time Bending and twisting motion at the waist and knees Total Rewards Starting pay of $39.31/hr + overtime We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: Competitive Pay Multiple Healthcare plan choices Dental and vision insurance A 401(k) plan with company and matching contributions Short- and Long-Term Disability Life, AD&D, and Voluntary Insurance plans Paid holidays & vacation Floating days off Parental leave for new parents Employee resource groups Learning & development programs Fun culture where you have an opportunity in shaping our future ADDITIONAL INFORMATION Rewards & benefits Competitive salary / 401 K matching and non-contingent matching plans / Healthcare / Medical insurance Primient offers a number of company sponsored discounts, including our Discounts via LifeMart program and a discounted YMCA membership. Career Path & Culture Primient is committed to a workplace that is all in - ensuring everyone has the opportunity to develop and shape a career that matters in an open culture which embraces equity, diversity and belonging. We challenge old ways of thinking; and encourage employee voices to be a guiding force for ongoing learning. Primient supports a culture of inclusion that respects individual strengths, views, and experiences. We believe our differences make better decisions, drive excellence, and deliver better business results. Primient employees experience autonomy and accountability in their role. Here, employees control their destiny as there is opportunity for career growth and pathways outside the norm. Diversity, Equity, Inclusion & Belonging We are believers in the power of difference. We strive to represent the communities in which we operate and to provide an inclusive, welcoming environment for all. We want Primient to be a place where every employee feels they belong and knows they are seen, heard, valued and safe to speak up. Our aspiration is to unlock the full potential in diverse perspectives, while offering everyone an equal chance to grow, Primient is an equal opportunity employer, committed to the strength of an inclusive workforce. California Consumer Privacy Act ("CCPA") The Company is committed to complying with the California Consumer Privacy Act ("CCPA") and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.

Systems Support Specialist I Kern Community College District Salary: $69,910.56 - $98,781.84 Annually Job Type: Classified Job Number: FY25- Location: Bakersfield College Panorama Campus, CA Department: Technology Support Services Basic Function Under the direction of assigned supervisor, install and support desktops, laptops, application software, printers, computer labs and related technology for Faculty, Staff and Administrators in person, via telephone or with the use of remote access tools. Assist with the support of the college's information technology systems and applications; these systems include the voice and data networks, servers, computers, printers, software and applications used by college employees and students. DISTINGUISHING CHARACTERISTICS: The Systems Support Specialist I is distinguished from the II by a focus on servicing PCs and related equipment. Representative Duties Diagnose and troubleshoot PC related software and hardware problems. Coordinate timely resolution of and follow-up on software and hardware problems with all levels of IT resources including network, server, application, and help desk support operations. Work with hardware and software manufacturers' support in handling and if necessary escalating warranty repair and parts replacement issues. Log details of support provided in Help Desk trouble-ticketing system. Advance the use of a knowledge repository to share information among all levels of IT service and support. Develop and use workstation configuration management tools and procedures to perform software distribution, patch management, inventory management and imaging. Install, configure and support a wide variety of complex software applications that support the needs of the college faculty, staff and students. Develop, recommend and use best tools and practices for computer lab management. Develop and deploy optimized images in timely and effective manner to the campus computer labs that include a wide variety of both purchased and shareware software packages. Work with network and server support operations to setup and support effective processes (i.e. Group Policies, Login Scripts, Roaming profiles, etc ) for providing users with access to resources and determining the behavior (profile) of all computers on campus. Assist with the installation, configuration, and support of network (wired, WIFI) equipment and servers in alignment with district wide IT processes and standards. Maintain proper hardware replacement planning information to assist with forecasting the regular replacement and/or upgrading of desktop, laptop, printer and related technology assets. Receive, prioritize, and respond to Help Desk Service tickets, incoming calls, and/or e-mails regarding PC hardware and software problems. Identify chronic problems and work with Help Desk support operations in performing root-cause analysis on such problems and finding solutions for reducing or eliminating them. Receive, prioritize, and complete individual and group requests for hardware or software moves, adds, and changes. Work to identify and implement technology standards for on campus technology support or collaborate with peers across the district to develop best practices and foster continuous improvement of IT services. Provide input and recommendations on hardware specifications required to meet the computing needs of end users. Help ensure end users are aware of what hardware and software is available for their use and how to obtain support for all IT services. Work toward attainment of key support goals such an average response time, mean time to repair, end-user satisfaction and number of problems resolved within a given period. Provide brief hands-on training to users in the use of hardware and software. Maintain system documentation including configuration information for technology you are directly responsible for. Stay informed of trends in hardware and software, troubleshooting, automation technologies and other changes that could improve PC server and support. Perform related duties as assigned. Minimum Qualifications Any combination equivalent to: Associate's degree supplemented by college-level course work in computer software applications, business practices or a related field and one (1) year of increasingly responsible experience in the use and support of computer software and hardware providing technological support to a variety of end-users. OR High school diploma, GED or equivalent certificate of competency and three years of work experience such as described in the representative duties section of the specification. Salary Kern Community College District Salary Schedules , CLASSIFIED, Range 46.5 40 hours per week, 12 months per year $5,825.88 - $8,231.82 monthly (Maximum Entry Level Salary: $6,120.82 monthly) Special Instructions Complete application packets will be accepted until the position is filled. However, applications received by 12/23/25 are assured consideration. The District and/or College reserves the right to extend time limits or re-initiate the recruitment/selection process at any point. Completed application packets must include the following.Completed online application for employmentCurrent resumeLetter of interest (cover letter)List of 5 (five) professional references (entered in online application)Copy of legible transcripts, if applicableIt is the applicant's responsibility to redact or remove any personal information from all documents prior to uploading. This includes Social Security Numbers, Date of Birth, and any photos of the applicant. International or Foreign Degrees Applicants with international or foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your online application. Accommodations Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements. (For more information, see our Diversity, Equity, Inclusion, and Equal Employment Opportunities website .) Discrimination Free Work Environment The District and College are strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District and College encourages a diverse pool of applicants and does not discriminate on the basis of national origin, religion, age, gender, gender identity, gender expression, race or ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices. (See our Discrimination Free Work Environment information.) Work Authorization Kern Community College District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission. Knowledge & Abilities KNOWLEDGE OF: Hands-on hardware and software troubleshooting and repair. Knowledge of modern enterprise level Information Technology Systems and processes. Meaning and use of common technological terms. Modern office software and software applications, including Windows, word processing (MS-Word), spreadsheets (Excel), databases (Access, SQL, QBE), desktop publishing. Uses capabilities, characteristics, and limitations of computer and related equipment. Modern office procedures and methods. Correct English usage, spelling, grammar and punctuation. Have a working knowledge of joining and moving objects within Active Directory. ABILITY TO: Diagnose, troubleshoot and resolve software and hardware problems. Conduct research into PC issues and products as required. Develop knowledge-based information to be used by Help Desk services to solve problems. Operate a computer, tools, components, and peripheral accessories. Read and understand technical manuals, procedural documentation, and OEM guides. Instruct users in the use of computer equipment and operating procedures. Communicate effectively both orally and in writing. Effectively prioritize and execute tasks in a high-pressure environment. Work in a team-oriented, collaborative environment. Establish and maintain cooperative and effective working relationships with others. All applicants must apply online at . Emails will not be accepted. jeid-3d710529e1461c49b581a801e8a51cae Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency

Posting Number: S14417P Working Title: IT Manager Department: CAES-Ag&Environmental Svcs Lab About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. Posting Type: External Retirement Plan: TRS or ORP Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: Monday - Friday 8 am - 5 pm Advertised Salary: $44,449 - $66,674, Commensurate with Experience Posting Date: 11/21/2025 Open until filled: Yes Proposed Starting Date: 02/02/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Support Professional II FLSA: Exempt FTE: 1.00 Minimum Qualifications: Bachelor's degree in computer science or a related field, or equivalent and 2 years of professional experience Position Summary: This position involves the development, maintenance, and support of decision support tools and application programming interfaces vital to Precision Sustainable Ag (PSA). Additionally, it involves overseeing the development and upkeep of AESL's Laboratory Information Management System (LIMS). This system plays a critical role in managing equipment automation, sample submissions, reporting, accounting, quality control, auditing, and result dissemination to Extension offices. The LIMS also generates financial reports for administrative purposes and for the Board of Regents. Knowledge, Skills, Abilities and/or Competencies: Advanced Web development skills in HTML, CSS, JavaScript, Ajax, and ASP. Proficiency in at least one high-level Windows programming language. Advanced database skills, specifically creating SQL queries. Advanced Excel skills. Advanced software troubleshooting skills. Understanding of basic accounting principles. Network administration skills, specifically Windows Server and IIS. Ability to effectively communicate technical information to staff and management. Physical Demands: Work at a computer for long periods of time, 5 days a week. Lift and carry up to 30 lbs. Is driving a responsibility of this position?: No Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: Yes Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website . Duties/Responsibilities: Provide full stack in-house software support, including JavaScript, Html, CSS, Python, Microsoft Access, PostgreSQL, Node.js, and PowerShell. Develop, maintain, and document the AESL laboratory information management system (LIMS). Design and maintain databases for generating reports of data values and recommendations based on those values for AESL. Develop, support, and maintain software for AESL laboratories, including reporting, quality assurance, quality control, accounting, summaries, mapping, and custom automation scripts. Develop, update, and maintain AESL data operations, including laboratory management database and accounting software. Oversee AESL IT systems and personnel, including task assignments, review, and training. Lead weekly meetings with IT, Accounting, and Lab management teams Percentage of time: 60 Duties/Responsibilities: Prepare summary and statistical reports of data. Develop and implement software to ensure data accuracy and integrity. Use statistical software, graphs, and conditional formatting to flag data that may be questionable or outside acceptance criteria. Oversee the set-up, maintenance, and administration of the AESL IT infrastructure. Design accounting and invoicing software, monthly generation and distribution of invoices, and integration of accounting data with laboratory data. Develop and implement software to help ensure data accuracy and integrity. Create and distribute invoices for county samples, CampusShip, Direct Clients, and EPD Conduct a monthly audit of accounts receivable and unbilled samples. Percentage of time: 20 Duties/Responsibilities: Work with specialists in the development and updating of expert systems software, and programs generating reports and recommendations. Analyze department-wide computer resources required for the execution of instruments and their programs. Acquire the information from participating specialists that will be needed to complete stakeholders' objectives. Offer training services to County Extension Faculty and Staff on IT services utilized at the county level. Percentage of time: 20 Contact Details: For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name: Jason Lessl Recruitment Contact Email: Recruitment Contact Phone: