35 jobs found

Job Duties include but are not limited to: • Provide first level technical support at the Corporate Office and remote locations. • Hardware and software support on desktop computers & laptops, software applications, printers & scanners, uninterruptable power supplies, IP deskphones, mobile phones and related technologies. • Installation and testing of computer system and peripherals. • Employee will also periodically assist in the maintenance and testing of servers, and associated network equipment. • Maintain documentations. • Perform other duties as assigned during down time such as data entry, filing, etc. • Occasional after-hours and weekend work expected.

Description: Who We Are Koppert Biological Systems is the worldwide market leader in integrated pest management and disease management. Koppert stands at the forefront of sustainable agriculture, having been founded in 1967 by visionary Dutch grower Jan Koppert. Our mission is to make agriculture healthier, safer, and more productive by partnering with nature. We achieve this through the use of natural enemies to combat pests, employing bumblebees for pollination, and leveraging microbials and bio stimulants to support, protect, and strengthen crops. With a clear vision of achieving 100% sustainable agriculture, we collaborate with growers, partners, universities, research institutions, and governmental bodies globally to meet the highest food safety demands while contributing to the better health of people and the planet. Job Purpose The IT Support Technician will provide first-line support for IT hardware, software, and systems for both on-site and remote employees. The IT Support Technician should possess a basic working knowledge of computer networking and troubleshooting. They will work with the internal Global IT Helpdesk team to support 100+ users by providing maintenance to the computer desktop environment and production systems by analyzing requirements, resolving problems, and installing hardware and software solutions. Primary Duties and Responsibilities To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Receive and respond to calls, tickets, emails, and chat messages to provide first-line support for problems on all applications and hardware configurations. Configure and troubleshoot desktop PCs, laptops, and related software and peripherals for all new and existing employees on-site or remotely. Diagnose and resolve issues in a timely matter related to hardware malfunctions, passwords, printer configurations/errors/jams, software installations/configurations, remote connection, and wireless configuration/connectivity. Evaluate and properly escalate service requests that match suitable resources. Log all IT related incidents with the use of service management software (Freshdesk). Investigate, troubleshoot, document, and resolve hardware and software issues and help desk requests. Monitor and follow up on all outstanding issues to ensure proper and efficient resolution. Support the administration of the computer network and production systems and make repairs as necessary. Mobile device support and management, including setting up new phones and laptops using Microsoft Intune. Orient and train new employees on devices/equipment, tools, and IT procedures. Provide timely support for problems regarding critical events such as security breaches, viruses, and server and service outages for domestic Koppert offices. Document procedures and processes for internal use. Assist in special projects and perform any other related duties consistent with the scope and intent of the position. Requirements: Education and Experience High school diploma required, post-secondary education considered a plus. 1+ years of practical and relevant IT support experience required. 1+ years of experience working with Microsoft 365 (D365, Intune, Power BI, Power Automate) required. Skills and Qualifications Strong understanding of computers (both hardware and software) and familiarity with platforms such as Windows Admin Tools, Citrix, Microsoft VDI, Dynamics Finance and Operations, and Dynamics CE. Experience with building and deploying Power BI forms and Power Automate flows. Familiarity with service management software (Freshdesk) or other IT ticketing system. Strong written and verbal communication skills. Ability to speak Spanish or Dutch is a plus. Working knowledge of networking concepts and protocols. Knowledge of hardware, software, and related technology for supporting iOS and Android. Strong problem-solving skills and ability to troubleshoot a variety of issues. Willingness to learn and apply new technologies. Ability to work effectively with all people, act as a team player, and operate with a sense of urgency. Working Conditions This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, tablets, photocopiers, filing cabinets, and barcode scanners. Occasional exposure to a warehouse environment with cold/hot conditions, moderate noise levels, moving mechanical parts, and exposure to live insects including bumblebees. Ability to travel to other domestic Koppert offices for support as needed, up to 10% of the time. Ability to occasionally provide support outside of standard business hours. Physical Requirements Ability to regularly sit, stand, or walk for long periods of time. Ability to travel (air and ground) up to 10% of the time. Ability to regularly lift and/or move up to ten (10) pounds, frequently lift and/or move up to twenty-five (25) pounds, and occasionally lift up to fifty (50) pounds. While performing the duties of this job, the employee is regularly exposed to repetitive motion, bending, twisting, crouching, reaching, pushing, and/or pulling. Ability to control emotions under various levels of pressures, stress, and fast paced activities. Working at Koppert The working atmosphere at Koppert is informal. We are a family company and closely involved with everything that happens within and outside our company. We are consistently looking at ways of improving and continuing to invest in our employees. Hybrid work schedule may be considered after training period. Comprehensive Benefits Package to include medical, dental, and vision insurance, employer funded health savings account, tuition reimbursement, employer 401K match, life insurance, wellness program initiatives, employee assistance program, Volunteer Day, Koppert gear, and generous PTO! Koppert Biological Systems is a veteran-friendly, Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. If you want to join a global and growing organization submit your cover letter and resume. At Koppert, we learn something every day! PIbd207204d8a4-2290

Field Engineer 3 Philadelphia, PA 12 Months Payrate: $25/hr Must Be a US Citizen! Is this contract to hire/possible extension : Temp to perm possible Shift start time and end time: Mon - Fri, 8a to 5p Driving or Non-Driving: Non-Driving but may have to drive between sites Being fully vaccinated is required for this position Open to recent grads Job Responsibilities: Computer hardware set up, basic hardware and software troubleshooting stills Provides support for software, hardware and networking support for desktops, laptops and servers. Provides maintenance and support on legacy products. Supports Core, server products. Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Job Description: 1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Company Overview The HdL Companies help cities, counties and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector and serving over 800 local governments nationwide. Leveraging our talented team of professionals, along with leading edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners. Core Values HdL team members individually and collectively aspire to the following core values: Deliver Excellence In Everything - We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. We passionately pursue excellence in everything we do. Do The Right Thing - We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions. Foster Relationships - We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress. Give Generously - We give generously of our time and resources with our teammates, clients and communities. We impart information for best practices, encourage professional development, and support charitable community organizations. Enjoy The Journey - We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients. Be Authentic, Grateful, and Humble - We are thankful for the success we have achieved individually and as a company and never take it for granted. Job Responsibilities Serves as the principal technical contact for our clients and technical support for internal staff. Deploys software systems and updates to workstations and servers (Microsoft stack). Diagnose and troubleshoot hardware and software issues for Servers (software), Workstations, Printers. Research support concerns and escalates to development team as required. Provide support for hosted client environments. Coordinates with HdL Systems Administrator on internal systems support. This role will build relationships with IT personnel across various agencies. A strong customer service background is needed to succeed in this role. Skills and Qualifications Proficient using, configuring, and troubleshooting Microsoft Windows Server and Windows Desktop platforms. Familiar with Active Directory. Familiar with MS SQL Server including backing up and restoring databases. Experience with Microsoft IIS including basic setup and configuration. Understanding of DHCP and DNS. Working knowledge of email servers - SMTP, mailbox configurations, Outlook client troubleshooting. Education and Experience College, vocational or technical training or equivalent and 5 years' experience working with variety of computer systems. Certificates and TLS standards, preferred. Familiarity with Azure - app registrations, SSO methodologies, OAuth tokens is a plus Basic HTML skills is a plus. Compensation The starting base salary for this Fresno, CA position is expected to be between $23 to $29 per hour. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law. Benefits Competitive Base Pay Opportunity to participate in 401k Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program Paid time off for Vacation, Sick and Holidays Employee Stock Ownership Plan (learn more about the HdL ESOP at: Compensation details: 23-29 Hourly Wage PI3d97a0b5ee42-1017

Immediate need for a talented Desktop Technician . This is a 06+months contract opportunity with long-term potential and is located in Richmond, VA(Onsite) . Please review the job description below and contact me ASAP if you are interested. Job ID:26-07309 Pay Range: $20 - $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Key Skills; Desktop, Windows 11, ServiceNow MUST have experience with ServiceNow ticketing system Great Customer Service Skills, Strong analytical, troubleshooting and typing skills MUST have experience and knowledge of Windows 11 operating system MUST have experience in an IT setting with computer hardware/software and troubleshooting and identifying issues to work towards resolution Strong communication skills both verbal and written Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams. This level is staffed by individuals who have IT help desk experience delivering excellent customer service. This position is 100% phone support. The ideal candidate must possess extensive knowledge of the Windows 11 operating system. Additional working knowledge, or experience in the following areas is required: Computer hardware/software, iDevices, Tough Books, Windows 10, & 11 OS, MS Office suite, Teams, Share Point, Active Directory, Mainframe, print management tools, and Experience working with ticketing systems. ServiceNow ticketing system experience is required Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation is also required. Personable and approachable, Excellent communication skills, strong typing, writing and reading skills, active listening skills, experience working and contributing to a team environment supporting contacts via phone, email, and self-service portal Ability to identify and solve problems quickly/escalate issues efficiently Familiarity with knowledge process for creating procedural articles is desirable Ability to multitask while client is on the phone by researching knowledge and documenting tickets Demonstrated competency in logical and analytical thinking Experience in the adaptation and application of rapidly changing technology to business needs Proficient at exercising self-discipline and mindfulness in open call center environment Experience working in contact center environment where the importance of adhering to scheduled breaks is measured Experience working and performing well in environment where individual performance metrics and scores are measured monthly Experience: 3+ years of IT Helpdesk Support experience Education: Minimum of High School Diploma and or Equivalency Experience: 3+ year of relevant experience in complex or high-volume payment environments. Our client is a leading Electric utility Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here .

Job Summary IT Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist Hema at Title: Help Desk Specialist Duration: 6 Months Location: Santa Clara, CA Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. This position is NonExempt. Hours over 40 will be paid at Time and a Half. Job Description: Review problem tickets and respond to user within established standards; resolve open tickets in a timely and professional manner; follow established SOP, BOP's; manage crisis escalation and escalate calls to other support groups if tickets cannot be resolved; provide a positive customer service experience to the customer; participate in other projects as requested. Competencies: Strong customer service; strong interpersonal, organizational and communication skills; ability to work in a fast paced changing environment; understanding of Windows based applications; ability to diagnose application software and hardware problems; ability to recognize priority issues and escalate accordingly; ability to translate technical terms into non-technical language; working knowledge of: Modems and data communications, checking PC network connections; identifying and correcting memory issues; resetting network and Internet passwords; using browser and network utilities; resetting Internet proxy configurations; install and setup applications; NT navigation and directory structure; Windows disk utilities to correct common errors; network error messages to determine causes. Qualifications: Associate's degree in Computer Science or a related discipline, and at least two, typically four years of experience in IT or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with clients and other Systems Division staff. The managers prefer someone with strong skills in documentation, PowerPoint, and ServiceNow ticket, form workflow. Role Context Projects: end-user computing, desktop operation, and documentation updates. Typical day: review/update documentation, project status updates, follow-ups. Interaction: peer technicians, site manager, IT manager, business unit, hiring manager. Success in 90 days: understand ServiceNow workflow, SOP guidelines, and device imaging process. First time interviewing for this role. Candidate Profile Top required skills: Documentation, Process guideline, MS Office Suite - Formatting Word/Excel Raw Data Organization, VLOOKUP, Power BI, ServiceNow, PowerPoint, and Windows OS. Top preferred skills: self-driven, project responsibilities, and teamwork. Education: GED or AS degree. No medical/pharma experience needed. Systems: Windows OS daily. Personality: willing to learn, dependable. Interview Process Phone screening, then an in-person interview. One phone interview one in-person. The manager has no upcoming time off affecting scheduling. About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. Documentation, ServiceNow, vlookup

Field Engineer 3 Jacksonville, FL 12 Months Payrate - 25$/hr Is this contract to hire/possible extension? Temp to perm possible Shift start time and end time? Mon - Fri, 8a to 5p Driving or Non-Driving? Non-Driving but may have to drive between sites Duration: 12 months - possible extension if needed Targeted Start date: ASAP Job Responsibilities: Computer hardware set up, basic hardware and software troubleshooting stills Provides support for software, hardware and networking support for desktops, laptops and servers. Provides maintenance and support on legacy products. Supports Core, server products. Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Job Description: 1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products

DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Tenish at Title: Desktop Support Executive Duration: 6 Months Location: Onsite at Tolleson, AZ Schedule: Monday - Friday, 8 AM - 5 PM Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Description: The Field Service Technician IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams. Key Responsibilities Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment Troubleshoot and resolve hardware, software, and network connectivity issues Perform Active Directory administration tasks Support Windows 11 and Microsoft 365 environments Provide limited support for corporate mobile devices Troubleshoot Cisco VPN and Citrix issues Provide remote support using tools such as LogMeIn Perform device imaging and deployment (USB/PXE) Maintain asset inventory and documentation Support printer and IP telephony systems Coordinate hardware ordering and deployment Manage and update tickets in ServiceNow Assist with IT projects and Smart Hands support Required Education: Associate's Degree or Equivalent Industry Certification (preferred). HS Diploma or GED (minimum required) with relevant experience. Required Qualifications: 1 year hardware support experience 1 year in person, customer facing IT support Strong troubleshooting and communication skills Preferred Experience: Manage incoming requests through the ticketing system among team Experience using ServiceNow to manage assigned tickets Preferred Certifications CompTIA ITF CompTIA A CompTIA Network CompTIA Server CompTIA Cloud CompTIA Mobility Physical Requirements Ability to lift and move equipment up to 40 pounds Performance Expectations Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will: Deliver excellent customer service Adhere to all service management principles, processes, and guidelines Interact professionally with customers, peers, managers, and SMEs Take ownership of follow-ups and communicate progress consistently Demonstrate strong communication, technical knowledge, organization, and multitasking skills Provide timely and effective resolution/fulfillment of requests Interview Process: One Round - Onsite Panel Interview About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. ServiceNow, Communication skills, hardware support, Troubleshoot Cisco VPN

Overview We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!" At Spencer's and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. One Team / One Goal We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. Responsibilities The Desktop Support Technician is responsible for providing a single point of contact for end users to receive support. The person will provide frontline support (in person and remote) requiring troubleshooting and technical assistance. The ideal candidate will have a strong passion for new technologies, learning, and providing exceptional customer service to end-users. Provide training and documentation to end users Install and configure software and hardware components on PC and Mac systems Support company personnel, including hardware, VPN connectivity, wireless networking, email, and printers Troubleshoot, diagnose, and resolve technical hardware and/or software issues Document support requests and resolutions in our ticketing system Interface with other IT departments for end user problems and access requests Assist with mass laptop deployment during busy season and image new devices for associates Qualifications Possess an Associate's degree in Computer Science, Information Technology, or related field, or equivalent experience Demonstrate strong troubleshooting skills Proficient in Active Directory and group management Experience in supporting Windows 10 and Windows 11 desktop/laptops Familiarity with basic networking principles Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) Ability to work independently and collaboratively within a team, with excellent customer service skills Provide end user training and documentation The pay range reflects the potential rate for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position. Pay Range $18.00 per hour

Are you passionate about helping people solve technical problems and keeping systems running smoothly? We're looking for a Client Technologies Technician to be the friendly, knowledgeable front line of an IT Help Desk supporting a fast-paced professional environment. This role is perfect for someone who enjoys troubleshooting, working directly with users, and being the go-to resource when technology challenges arise. As a Client Technologies Technician, you'll serve as the first point of contact for IT support, delivering prompt, professional assistance while ensuring systems and users stay productive. Key responsibilities include: As directed by the Department, answer, document, and triage help desk calls, emails, and instant messages as the initial point of contact for the IT Help Desk Call Center. As directed by the Department, process initial basic user account provisioning and rights assignments to the Department's Active Directory and TRAIN learning systems, enact rights assignment changes as required, and decommission accounts upon staff departure. As directed by the Department, without leaving the Call Center unattended, perform basic issue resolution for reoccurring and simple requests (i.e., password resets, account unlocks, device connectivity. As directed by the Department, triage other requests to appropriate service level tiers and refer them to the appropriate, assigned team members. As directed by the Department and throughout the PO term, maintain current and accurate "Tier 0" online self-service resources for the Division of Public Health Statistics and Performance Management staff. As directed by the Department, document and maintain Department IT Help Desk knowledge repository (i.e., service catalog, training, customer journey maps, process library, configuration library, policies, white papers). As directed by the Department, assist and train Department users on general computer and software use. As directed by the Department, maintain and track loaner equipment for the Department's Division, issuing devices upon request and ensuring devices are configured according to current standards, versions and protocols. As directed by the Department, provide replacement peripherals (i.e., mice, keyboards, webcams, cabling) as needed. As directed by the Department track use and deployment of peripherals (as specified above) for budgeting As directed by the Department, maintain software and hardware inventory logs for the Department IT Help Desk. As directed by the Department, assist in team projects, improvement initiatives, and processes as needed. As directed by the Department, record, in compliance with guidelines and supporting policy as identified by the Department, all data and reports, including but not limited to time and attendance, activity records, mileage, report cards, etc. Key responsibilities include: Answering, documenting, and triaging help desk requests via phone, email, and chat Resolving common issues such as password resets, account unlocks, and connectivity problems Managing user accounts, access rights, and deactivations in enterprise systems Escalating complex issues to the appropriate technical teams Maintaining IT knowledge base content and self-service resources Assisting users with general computer and software questions Managing loaner equipment, peripherals, and IT inventory Supporting audits, inventories, and team improvement initiatives Ensuring compliance with data security and confidentiality requirements CONTRACTOR QUALIFICATIONS AND EXPERIENCE: 2+ years of experience in a help desk or service desk environment Strong working knowledge of Microsoft Office and common desktop technologies Hands-on experience troubleshooting hardware, software, and user access issues Clear communicator who can explain technical concepts to non-technical users Organized, detail-oriented, and comfortable working in a structured environment Ability to pass a background screening Why This Role? Stable, long-term engagement in a mission-driven environment Hands-on exposure to a wide range of IT support activities Opportunity to make a measurable impact improving user experience Collaborative team setting with room to grow your technical skill set

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments . Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting. Support technology rollout and implementation projects across multiple locations. Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals . Provide first-level troubleshooting support to technicians, vendors, or end users. Install, repair, upgrade, and maintain computer hardware and related technology equipment . Document issues and updates using ticketing or tracking systems . Communicate effectively with internal teams, field technicians, and customers. Maintain adherence to client processes, procedures, and service level agreements (SLAs) . Assist with inventory management, reporting, and administrative tasks as required. Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously

PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide first and second level PC support for the hospital and its related clinics. This position will also document all calls including a description of the problem, a resolution tier, priority, any other pertinent details and escalate to the proper group for resolution. JOB DUTIES/RESPONSIBILITIES Duty 1: Maintain and update documentation and knowledge base articles for job duties and responsibilities Duty 2: Interface with end users to resolve problems, determine best methods of solving issues, troubleshoot problems, etc. Duty 3: Prepare for and participate in meetings with supervisors and other to provide status updates, describe upcoming requirements, outline areas of deficiencies, etc. Duty 4: Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Including but not limited to participating in technology forums and industry user-groups Duty 5: Utilizes change management process for all system changes Duty 6: Communicate to management on status of problems and recommend improvements to systems Duty 7: Document, maintain, upgrade or replace hardware and software systems Duty 8: Maintain assets in asset management applications. REQUIRED QUALIFICATIONS Associate's degree in computer science, technical/vocational training or equivalent work experience 1+ years of customer support in a technical field 1 to 3 years of technical support experience Scripting experience utilizing any of these scripting languages - PowerShell, VB Script, Winbatch, Batch The ability to work independently as well as in a team environment Ability to be on call Well-developed communication, organization, and customer relations skills Strong technical skills A positive attitude and a professional appearance Ability to create and maintain operating system images Knowledge of software and operating system deployments utilizing automation, helpful Positive service-oriented interpersonal and communication skills required. A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS A+ Certification preferred Microsoft Certified Desktop Support Technician Certification preferred PHYSICAL DEMANDS Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. This position is required to lift up to 50 lbs.