Problem Manager

Akkodis is seeking a Problem Manager for a Contract position.

Rate Range: $70-$75/hr on W2 without benefits, The rate may be negotiable based on experience, education, geographic location, and other factors

Title: Problem Manager

Job Types: Contract

Location: REMOTE

Position Summary: We are seeking a sharp, analytical, and process-oriented Problem Manager to join our Reliability Engineering & Operations (REO) team. In this individual contributor role, you will own problem management lifecycle end-to-end - driving structured post-incident analysis, identifying root causes, and ensuring corrective actions and defects are tracked to resolution. This is a low-volume, high-quality output role: success is not measured by ticket throughput, but by the depth of your analysis, the rigor of your documentation, and the lasting impact of the improvements you drive. You will work closely with the Incident Management, Change Management, and Engineering teams to close the loop between service disruptions and systemic fixes.

Required Qualifications

• 3-5 years of experience in IT problem management, incident management, or a related ITSM or SRE role
• Demonstrated experience conducting structured root cause analysis and producing high-quality RCA documentation
• Strong analytical and investigative skills - able to synthesize technical information from multiple sources into clear, actionable findings
• Familiarity with ITIL problem management principles and best practices
• Experience working cross-functionally with Engineering, DevOps, and Operations teams to drive corrective actions to closure
• Experience with ITSM or project tracking tooling (e.g., Jira, ServiceNow, or similar)
• Excellent written communication skills with a high bar for documentation quality and clarity
• Comfortable working in a cloud-hosted SaaS environment, with enough technical fluency to engage meaningfully with engineering teams
• Experience working in a HIPAA-regulated or compliance-driven environment

Preferred Qualifications

• ITIL 4 Foundation certification or higher
• Experience in healthcare IT or payer technology environments
• Familiarity with AWS infrastructure and modern software delivery practices
• Experience with SRE concepts such as error budgets, SLOs, and reliability reviews
• Background in facilitating blameless postmortems or retrospectives in an engineering or DevOps context

Benefits:

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance