43 jobs found

About Arcticom, LLC Offering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Arcticom offers impressive performance that is routinely recognized with exceptional ratings and commendations tied to installation successes. Satisfied Bering Straits Native Corporation (BSNC) family customers include the U.S. Air Force, Army, Navy, Coast Guard, the Departments of State, Justice, Commerce, Agriculture, Interior, Homeland Security, the General Services Administration, the Defense Logistics Agency and the U.S Census Bureau. About this position: Software Engineer Journeyman Location: Dayton, OH The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: 95,000 - 132,000 Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities Comfortable working with a distributed remote team and collaborating primarily online. Conduct code reviews and suggest necessary improvements in existing processes and applications. Report on status of systems and projects on a regular and timely basis. Resolve difficult design and build issues and troubleshoot bugs, working closely with the test team and requirements managers to ensure successful implementations. Reviews processes and procedures for software quality and data accuracy. Develop, maintain, and support a complex code base for our DoD customer efforts. Design, implement, and maintain software solutions leveraging MIP optimization models, AI, and ML techniques Develop and optimize mathematical models for scheduling, routing, allocation, forecasting, or decision-making problems Build and deploy ML models (supervised, unsupervised, and/or reinforcement learning) for real-world applications Integrate optimization and ML models into production systems and APIs Collaborate with product managers, analysts, domain experts, and other developers to translate requirements into technical solutions Improve model performance, scalability, and robustness through experimentation and tuning Write clean, well-documented, and testable code following best engineering practices Monitor, evaluate, and maintain models in production environments Stay current with emerging tools, frameworks, and research in optimization, AI, and ML Required (Minimum Necessary) Qualifications Education Requirements: Bachelor's or Master's degree in computer science, Engineering, Operations Research, Mathematics, or a related field Strong proficiency in Python, Java, or C++ Level of Experience Requirements: 4-7 years Software Development / Engineering experience. Must have or be able to obtain CompTIA Security+ certification within the first 60 days of employment Must have or be able to obtain a National Agency Check with Inquiries and/or National Security Clearance; requires US Citizenship Knowledge, Skills, Abilities, and Other Characteristics Experience with Software Development Life Cycle (SDLC) Hands-on experience with Mixed Integer Programming (MIP) and optimization solvers (e.g., Gurobi, CPLEX, OR-Tools) Familiar with secure coding standards and processes, including OWASP, code scans, and other processes. Solid understanding of machine learning algorithms and model evaluation techniques Experience in developing and maintaining applications built on Java, Oracle, and/or other related platforms. Experience in container-based computing technologies, including Docker or Kubernetes, and the management of containers in various environments. Experience deploying ML and optimization models in cloud environments (AWS, Azure, GCP) Experience in writing and maintaining complex SQL queries, data structures, and other database-related functions. Preferred • N/A Supervisory Responsibilities • This position will not have supervisory responsibilities. You may delete this line if it does not apply to the job. DOT Covered/Safety-Sensitive Role Requirements • This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

Description: The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner. The analyst will maintain a high first-call resolution rate while meeting or exceeding performance metrics for utilization, occupancy, and ready time in queue. Manage personal queue of open tickets and continually follow up to ensure timely incident resolution and customer satisfaction. Proactively identify and take steps to resolve or eliminate recurring incident types. Participate in process improvement and knowledge documentation activity to positively impact customer satisfaction and increase operating effectiveness and efficiency. Summary/Objective Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously into the case management system. Monitor tickets generated by Case Management Systems for critical problems; perform first-level troubleshooting to diagnose issues and escalate to the appropriate provider. Monitor and enforce system security guidelines for all clients. Create user accounts and access rights for clients when applicable. Administer, configure, and maintain Microsoft Windows Server environments, ensuring optimal performance, security and reliability. Collaborate with IT team members to monitor, manage and troubleshoot M365 services including Azure, EntraID and Intune Assist with administering M365 services such as Exchange online, Sharepoint, Azure and other related applications Provide exceptional customer service to all clients. Proactively support and maintain effective user relationships by educating clients on system operations and applications. Utilize all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards. Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure customer productivity. Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction. Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies to provide technically accurate solutions to customers. Administer Microsoft based systems as a shared responsibility, Active Directory, GPOs, DNS, NFS, and related enterprise management systems Administrative management of Web services such as IIS and Apache Ability to create new and manage email accounts in M365. Basic administrative support of databases such as Microsoft SQL and MySQL Work with a variety of proprietary customer applications for implementation and perform upgrades as required. As necessary, work with application support team for full resolution of any issues. Assist to develop internal documentation and procedures related to specific customer environments. Participate in after-hours (24 7) support on-call rotation, which will include calls on various technology platforms (including, but not limited to, Microsoft OS and basic network support) Participate in duties as assigned such as application support, patch management, client support activities, etc. Position Type/Expected Hours of Work Position is typically Monday through Friday, 8am to 5pm Eastern. Work time must be flexible for occasional outside normal business hours work based on client demand or need. Participation in an on-call schedule that is estimated to be one week on, six weeks off (on average). Travel Limited travel to/from the data center and/or client locations. Requirements: Competencies Proficient with wide range of technologies (Microsoft, Citrix, VMWare, Hyper-V, etc.) Working knowledge of PC's, operating systems, applications, networks, and hardware concepts Customer focused Understanding of IT processes and procedures concepts Excellent troubleshooting capabilities Monitoring of server performance and troubleshoot problem areas as needed Basic understanding of M365 environments including, Azure, Entra ID, Intune, and others. Strong analytical and problem-solving ability to effectively prioritize and execute tasks Good written, oral, and interpersonal communication skills Ability to work within an on-call rotation as well as nights and weekends Highly self-motivated and directed with keen attention to details Ability to work both independently and in a collaborative team environment Ability to grow and learn new technologies Willingness to learn, maintain, and sustain current and new technology related certifications and trainings, as offered or required Required Education and Experience 5+ years of experience with case management, troubleshooting, and service desk support. Minimum of High School Diploma Required Certificate and/or bachelor's degree in technology preferred PIa98a2d68c5f8-1750

Job ID: 800093 Position: DOAS Helpdesk System Analyst Client: DOAS Location: 200 Piedmont Ave SE, Suite 1804 West Tower, Atlanta, GA 30334 Duration: 12 Months(Possibility of extension) On Site Job Description: As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills, effective communication, and the ability to thrive in a dynamic environment. You will work with a variety of tools and systems, including Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in OKTA, Crowdstrike, AWS, and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home. Job Responsibilities: Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP. Assist users with password resets, PST file management, and Exchange Admin tasks. Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams). Use ticket tracking systems to document, prioritize, and track user issues effectively. Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution. Support security and authentication tools such as OKTA and Crowdstrike. Maintain knowledge of AWS and SharePoint systems to assist users as needed. Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions. Collaborate with IT teams to ensure smooth operation of company-wide systems. Preferred Qualifications: 3 years of experience in a technical support or help desk role. Strong understanding of Windows 11, Active Directory, and Microsoft O365. Experience troubleshooting network connectivity, VPNs, and IP phone systems. Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS). Proficiency with ticket tracking systems and remote support tools. Certifications such as CompTIA A , Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable. Excellent communication and interpersonal skills to interact with users of varying technical expertise. Strong organizational skills and attention to detail in documenting issues and resolutions. Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.

Job Summary The Senior Business Systems Analyst will lead system enhancements, automation initiatives, and testing efforts while ensuring compliance with Sarbanes-Oxley (SOX) requirements. This role serves as a critical liaison between business operations and technology, driving efficiency, system stability, and continuous improvement within Mortgage Bank Operations. Specific Expected Contributions Support Mortgage Bank Operations by understanding business processes and configuring systems that leverage automation and exception reporting. Contribute to the production of test documentation and user training materials. Ensure SOX controls and compliance requirements are embedded into system design, testing, and hypercare support. Act as a liaison between business units, technical teams, and vendors to ensure alignment of goals and deliverables. Serve as the primary user representative to vendors for troubleshooting and enhancement scheduling. Perform system monitoring and provide second-level help desk support. Analyze exception reports and review results with appropriate personnel. Create workflow templates and maintain associated libraries. Document business needs and translate them into functional and technical system requirements. Partner with SMEs and leaders to support UAT and post-implementation hypercare. Identify opportunities for automation and continuous improvement. Facilitate workshops to gather, clarify, and validate business requirements. Execute testing for system defects and enhancements prior to production release. Design and map system integrations including data flows and reporting structures. Systems & Applications UniVerse, DG Sun, RCC, Documentum, UniFi PRO, TimeshareWare-Asia, eDocs, ImageQuest, eOriginal, DocuSign, PandaDoc, LoanServ, Concord, Docmosis Tornado, Salesforce. Specific Candidate Profile Education Bachelor's degree preferred in Computer Science, MIS, Finance, or a related field. Experience 3-5 years of experience in business analysis, systems support, or analytical roles. Prior experience in mortgage, financial services, or timeshare industries preferred. Technical certifications or equivalent enterprise systems experience a plus. Skills & Competencies Strong analytical, problem-solving, and documentation skills. Advanced proficiency with Microsoft Office, Microsoft Power Platform, and SQL. Excellent written, verbal, and interpersonal communication skills. Ability to manage multiple cross-functional initiatives simultaneously. Strong business acumen with a customer-focused, results-driven mindset. Ability to communicate technical concepts to diverse audiences, including leadership. Willingness and ability to provide 24x7 on-call support as required. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Career Gap? Outdated Tech stack? No Interviews? Let's Get you Hired with a Process Many job seekers assume their skills have expired simply because they've been out of the workforce or recently laid off. But the truth is, your foundation is still valuable - it just needs sharpening. Despite layoffs and market shifts, the tech industry still needs skilled developers. The challenge is proving you're ready to contribute. Rejections can be discouraging, but they don't reflect your true potential - they reflect your preparation. Re entering the tech industry can feel overwhelming, especially after a layoff or career gap. But you don't have to do it alone. SynergisticIT gives you a fast, structured path back into the field. If you've been unemployed for 3-6+ months-or longer-you've probably seen how quickly the market can change. A career gap or an outdated tech stack can reduce callbacks, even when you have talent. Recruiters may assume your skills are outdated or your confidence is lower. But gaps don't define ability. They simply require a strategy: refresh your stack, rebuild proof of work, and re-enter with structure. Since 2010 , SynergisticIT has helped candidates return to the workforce and land full-time jobs at major employers-companies like Google, Apple, PayPal, Visa, Western Union, Wells Fargo, Intel, Citi, JPMC, Walmart Labs, Deloitte , and more-often with offers between $90,000 and $154,000 depending on role and expertise. Why gaps hurt-and how to neutralize them Employers worry about currency: are your tools current? Can you still perform? The solution is demonstrating recent, relevant work: projects, certifications, and interview readiness. JOPP helps you rebuild that proof and confidence systematically. Current role demand (expressed with variety) SynergisticIT commonly supports hiring pipelines for roles such as junior software programmer , Java full stack engineer , Python/Java developer , DevOps/cloud engineer , plus data-track roles like data analyst , BI analyst , data engineer , data scientist , and ML/AI engineer . The focus areas remain: Java / Full Stack / DevOps and Data Analytics / Data Engineering / Data Science / ML/AI . Please read our blogs Why do Tech Companies not Hire recent Computer Science Graduates SynergisticIT What Recruiters Look for in Junior Developers SynergisticIT Software engineering or Data Science as a career? How OPT Students Can Land Tech Jobs - SynergisticIT Why programs don't fix gaps Many candidates with gaps try "one more course," but that rarely changes outcomes. Ideal candidates for gap-to-offer support Professionals returning after layoffs or personal reasons Candidates with limited recent experience but strong potential Recent grads who never launched properly International candidates on F1/OPT with timeline pressure SynergisticIT provides guidance around STEM extension and process support for H-1B/Green Card filing once employed (as applicable through employers). Want to see credibility and event participation? If you want to explore here are the key links: Event videos (OCW, JavaOne, Gartner): USA Today feature Contact Us: A gap isn't the end of your career. It's a chapter-and you can write the next one strategically. Please note: Resume databases are shared with clients and interested clients will reach out directly if they find a qualified candidate for their req. Resume submissions may be shared with our JOPP team database also. Please unsubscribe if contacted or if you don't want to be contacted please don't submit your resume. Resolve hardware, software and network problems Provide hardware / software technical support Providing software and hardware support to end users Provide technical hardware, software and network support to end users Assist in troubleshooting software application issues Provide technical support for both hardware and software issues users Perform software and hardware demos Maintaining inventory of hardware/software in the computer Troubleshoot all support issues for the company (hardware/software/network) Develop applications software and systems Inquire regarding computer software or hardware operations to resolve problems Supporting maintenance of system software and hardware components Determine computer problems and to coordinate hardware and/or software solutions Configure and upgrade computer hardware / software Plan software releases in accordance with other software applications Provide system level support to all personnel for all company computer software Provide user orientation on hardware, software and network operations Perform first-line troubleshooting on various hardware and software Provide user PC hardware/software phone support Provide computer support services both for hardware and software through company help desk system

Specific Job Summary Position works with Information Technology (IT), Corporate, Resort Operations, Contact Centers, and Marketing and Sales to provide daily support and tactical support of site technology projects, department initiatives, and division-wide IT projects. The position is responsible for day-to-day support, management & execution of assigned technology projects, and achieving project goals while following IT processes. This position serves as a liaison between IT and the on-site business operations for Corporate, Resort Operations, Contact Centers, and Marketing and Sales teams. This position is responsible for managing the daily efforts of supporting and installing computer and printing endpoints, end-user business technology applications, and miscellaneous equipment and peripherals for MVW IT customers. This position has the overall responsibility for ensuring that desktop solutions provided to a user are functioning correctly at their installed point. This position is required to work closely with all business management teams while developing and maintaining effective relationships. This position works within established SLAs with IT. This position provides direction and guidance to customers regarding their current and future computing resources and service needs. This position is responsible for identifying, resolving, and documenting software and hardware failures reported by MVW users or the IT Service Desk. This position acts as liaison/consultant to corporate offices, contact centers, resort, and sales galleries with regards to 3rd party vendors (Point of Sale, Property Management Systems, Guest Wi-Fi, Security and Key Systems, EMS, Boarding Pass kiosks, Reader boards/Displays) for projects and support. Responsible for leading installation resource teams for Field Services, Network Engineering, Voice Engineering, and Site Deployment infrastructure-related projects ranging in complexity to ensure activities are completed within budget and on schedule. Responsible for financial aspects covering multiple areas to include projects, departmental, site inquiries regarding providing estimates for projects, budget tracking, and managing expectations of those estimates. This position is responsible for the business areas assigned (Corporate, Resort, Contact Center, Marketing, and Sales) and may be required to assist with other assignments or business areas as needed. This position has accountability for all hardware, software, and communications support for an assigned area. Coordinate technology installations, troubleshooting, and technology maintenance efforts with various technology vendors. Provides leadership in daily support needs. Provides 2nd level support and establishes/participates in coverage for support of systems. Has working knowledge of the technology equipment and processes. Specific Expected Contributions Shift work and travel may be required. Ability to use a personal smart cell phone for communication, during and outside of regular work hours. Ability to physically operate in a fast-paced environment. Must be able to work "on-call" in a 24x7 environment. Provides leadership for Tier-2 support of computer and printing endpoints and miscellaneous equipment and peripherals. Ability to follow procedures accurately and consistently. Completion of required documentation within the specified timeframe for asset tracking and billing purposes. Adapts and positively reacts to changes within the work environment. Promotes continuous improvement standards as related to the work environment Ability to guide the customer into the IT process to achieve their needs and manage user expectations. Ability to work as a team member or leader at times in resolving issues. Oversee the installation of operating systems (desktop images) and application system software; test software functionality, including interfaces to other property equipment and communications between property and corporate equipment; test all telecommunications links and equipment as required. Assist local vendor representatives and other members of the installation team with installations. Provide the interface between the local vendor representative and management staff while working at an MVW resort site, corporate office, marketing, and sales gallery or contact center. Appropriately respond to and resolve system installation problems as they occur and follow established procedures for problem escalation and follow-up. Responsible for financial work estimates for projects and departments, budget tracking, and managing expectations of those estimates Provide individual guidance with primary navigation through Windows OS and MVW applications. Appropriately respond to and resolve system problems related to system and software operating procedures while on property. Completion of required documentation within the specified timeframe for asset and problem tracking purposes. Communicates to change management, site phases, and new development enhancements Provides status updates and comments to the project owner(s), management, and team participants. Must be a self-starter, well organized, and detail oriented. Excellent customer service skills. Excellent communication skills and mature judgment. Position requires the ability to work effectively with others (team player). Ability to work under pressure and manage multiple priorities. Intermediate network cabling/wiring knowledge and abilities. Ability to frequently lift equipment that can range up to 30lbs. Ability to perform physical activities such as bending, kneeling, crawling, and squatting multiple times daily, and standing for extended periods. Special projects as assigned by Support Manager or Director. Specific Candidate Profile Education Requires BS/BA degree in a technical field or equivalent technical training and on-the-job experience Experience 3-4 years' work experience in technical customer service support or having equivalent kind of skills experience. The candidate should be available to support property operations, ensure smooth technical functioning, and manage PMS systems effectively. Must have an extensive background in the hospitality industry, with hands-on experience in Property Management Systems (PMS). A solid networking background is required, along with the ability to assist and collaborate with the network team. Customer Service Technical Problem-Solving Skills Current versions of Microsoft Office and Windows Technical Support Installation of Desktop Hardware/Software and Peripherals Desktop Troubleshooting Skills Video and Audio Web Conference Support Wireless Communication Support Intermediate Telephony Knowledge and Support Intermediate VOIP knowledge and support Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Specific Job Summary Position works with Information Technology (IT), Corporate, Resort Operations, Contact Centers, and Marketing and Sales to provide daily support and tactical support of site technology projects, department initiatives, and division-wide IT projects. The position is responsible for day-to-day support, management & execution of assigned technology projects, and achieving project goals while following IT processes. This position serves as a liaison between IT and the on-site business operations for Corporate, Resort Operations, Contact Centers, and Marketing and Sales teams. This position is responsible for managing the daily efforts of supporting and installing computer and printing endpoints, end-user business technology applications, and miscellaneous equipment and peripherals for MVW IT customers. This position has the overall responsibility for ensuring that desktop solutions provided to a user are functioning correctly at their installed point. This position is required to work closely with all business management teams while developing and maintaining effective relationships. This position works within established SLAs with IT. This position provides direction and guidance to customers regarding their current and future computing resources and service needs. This position is responsible for identifying, resolving, and documenting software and hardware failures reported by MVW users or the IT Service Desk. This position acts as liaison/consultant to corporate offices, contact centers, resort, and sales galleries with regards to 3rd party vendors (Point of Sale, Property Management Systems, Guest Wi-Fi, Security and Key Systems, EMS, Boarding Pass kiosks, Reader boards/Displays) for projects and support. Responsible for leading installation resource teams for Field Services, Network Engineering, Voice Engineering, and Site Deployment infrastructure-related projects ranging in complexity to ensure activities are completed within budget and on schedule. Responsible for financial aspects covering multiple areas to include projects, departmental, site inquiries regarding providing estimates for projects, budget tracking, and managing expectations of those estimates. This position is responsible for the business areas assigned (Corporate, Resort, Contact Center, Marketing, and Sales) and may be required to assist with other assignments or business areas as needed. This position has accountability for all hardware, software, and communications support for an assigned area. Coordinate technology installations, troubleshooting, and technology maintenance efforts with various technology vendors. Provides leadership in daily support needs. Provides 2nd level support and establishes/participates in coverage for support of systems. Has working knowledge of the technology equipment and processes. Specific Expected Contributions Shift work and travel may be required. Ability to use a personal smart cell phone for communication, during and outside of regular work hours. Ability to physically operate in a fast-paced environment. Must be able to work "on-call" in a 24x7 environment. Provides leadership for Tier-2 support of computer and printing endpoints and miscellaneous equipment and peripherals. Ability to follow procedures accurately and consistently. Completion of required documentation within the specified timeframe for asset tracking and billing purposes. Adapts and positively reacts to changes within the work environment. Promotes continuous improvement standards as related to the work environment Ability to guide the customer into the IT process to achieve their needs and manage user expectations. Ability to work as a team member or leader at times in resolving issues. Oversee the installation of operating systems (desktop images) and application system software; test software functionality, including interfaces to other property equipment and communications between property and corporate equipment; test all telecommunications links and equipment as required. Assist local vendor representatives and other members of the installation team with installations. Provide the interface between the local vendor representative and management staff while working at an MVW resort site, corporate office, marketing, and sales gallery or contact center. Appropriately respond to and resolve system installation problems as they occur and follow established procedures for problem escalation and follow-up. Responsible for financial work estimates for projects and departments, budget tracking, and managing expectations of those estimates Provide individual guidance with primary navigation through Windows OS and MVW applications. Appropriately respond to and resolve system problems related to system and software operating procedures while on property. Completion of required documentation within the specified timeframe for asset and problem tracking purposes. Communicates to change management, site phases, and new development enhancements Provides status updates and comments to the project owner(s), management, and team participants. Must be a self-starter, well organized, and detail oriented. Excellent customer service skills. Excellent communication skills and mature judgment. Position requires the ability to work effectively with others (team player). Ability to work under pressure and manage multiple priorities. Intermediate network cabling/wiring knowledge and abilities. Ability to frequently lift equipment that can range up to 30lbs. Ability to perform physical activities such as bending, kneeling, crawling, and squatting multiple times daily, and standing for extended periods. Special projects as assigned by Support Manager or Director. Specific Candidate Profile Education Requires BS/BA degree in a technical field or equivalent technical training and on-the-job experience Experience 3+ years' work experience in technical customer service support or having equivalent kind of skills experience. The candidate should be available to support property operations, ensure smooth technical functioning, and manage PMS systems effectively. Must have an extensive background in the hospitality industry, with hands-on experience in Property Management Systems (PMS). A solid networking background is required, along with the ability to assist and collaborate with the network team. Customer Service Technical Problem-Solving Skills Current versions of Microsoft Office and Windows Technical Support Installation of Desktop Hardware/Software and Peripherals Desktop Troubleshooting Skills Video and Audio Web Conference Support Wireless Communication Support Intermediate Telephony Knowledge and Support Intermediate VOIP knowledge and support Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

About Arcticom, LLC Offering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Arcticom offers impressive performance that is routinely recognized with exceptional ratings and commendations tied to installation successes. Satisfied Bering Straits Native Corporation (BSNC) family customers include the U.S. Air Force, Army, Navy, Coast Guard, the Departments of State, Justice, Commerce, Agriculture, Interior, Homeland Security, the General Services Administration, the Defense Logistics Agency and the U.S Census Bureau. About this position Test Analyst Journeyman Location - Beavercreek, OH The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $100,000-125,000 Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities Plan, execute and manage complex integration-level system tests with multiple dependencies. Develop and execute test plans for AI/ML features, including model inference, data processing workflows, and integration with application logic Provide continuous risk assessment and timely escalation of software quality concerns, be an advocate for process improvements, as well as an individual contributor. Work closely with product owners and developers to meet QA commitments and align delivery priorities with business objectives. Validate training data quality, data transformations, and feature engineering steps to ensure model integrity Participate in, building, and maintaining data-driven test automation tools and frameworks using clean coding practices and functional programming methodologies. Perform debugging and root cause analysis of product issues or defects. Establish tight collaboration and feedback loops between various teams to improve the release process and maximize resource utilization in a fast-paced environment. Analyze user stories and use cases/requirements for validity and feasibility. Collaborate closely with other team members and departments. Execute all levels of testing (System, Integration and Regression). Design and develop automation scripts when needed. Detect and track software defects and inconsistencies. Apply quality engineering principles throughout the Agile product lifestyles. Provide support and documentation. Collaborate with SMEs for data gathering, business process details, and testing. Required (Minimum Necessary) Qualifications 8+ years of software testing experience. Must be a US Citizen. Knowledge, Skills, Abilities, and Other Characteristics Comprehensive knowledge of testing tools. Knowledge of Agile frameworks. Excellent communication skills. Understanding of regression testing. Ability to think critically and analytically. Ability to solve problems quickly and effectively. Ability to identify, analyze, and translate complex information; make appropriate judgements and evaluate options. Preferred Familiarity with AI and Machine Learning Supervisory Responsibilities • This position will not have supervisory responsibilities. You may delete this line if it does not apply to the job. DOT Covered/Safety-Sensitive Role Requirements • This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. You may delete this line if it does not apply to the job. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily in a modern office setting. Occasional travel may be required. Position is a remote role. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

Title: IT Help Desk Pay Rate: $20.00/hr Location: Louisville, KY - candidates must be local for onsite training before transitioning to a fully remote schedule Schedule: 8-hour shifts starting between 8:00AM - 10:00AM or 4:00PM - 6:00PM EST, 4-weekdays & 1-weekend day per week Training Schedule: Mon - Fri, 8:30AM - 5:00PM EST for the first 4 weeks Note: This is a W2 contract position - C2C, 1099, & 3 rd party candidates WILL NOT be considered This position is responsible for providing first level support and troubleshooting for the Restaurant Service Desk. Our support includes, but is not limited to, in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that resturant teams face on a daily basis. Position Duties: Analyze and resolve hardware, software and operational issues within our service level agreements Maintain a basic understanding of resturant operational procedures Log all incidents into an Incident Management System with clear, concise language Work in an efficient/fast-paced environment to meet or exceed team and individual service targets Achieve an on target or above rating on quality, service, and productivity metrics Follow proper escalation paths, when necessary, to resolve issues Provide stellar customer service to our customers, treating every call with respect and positive energy Collaborate with other Service Desk Analysts to troubleshoot and resolve complex issues Participate in all individual and group training initiatives Position Qualifications: A minimum of 1 year of IT Help Desk/Call Center/Customer Service experience, with a basic understanding of computer concepts (PC fundamentals, Operating Systems) and technical ticketing/case management tools Good organizational, oral/written communication, and problem solving skills, including the ability to type 40 words per minute Bilingual Spanish fluency preferred Basic understanding of restaurant operations preferred A minimum of a High School Diploma or GED required; Associate's or Bachelor's Degree in Information Technology and/or relevant industry certifications, such as CompTIA A+, Net+, or CCNA preferred .

IT Support Analyst Career Opportunity The IT Support Analyst is responsible for providing technical support to end users, ensuring reliable access to systems, applications, and services. This role focuses on incident resolution, service request fulfillment, and delivering a high-quality user experience while adhering to established service levels and operational procedures. IT Support Analyst Key Responsibilities Provide first-line technical support for hardware, software, and system-related issues Respond to and resolve service requests and incidents through the ticketing system in accordance with SLAs Diagnoses and troubleshoot issues related to desktops, laptops, mobile devices, and enterprise applications Manage user accounts, access permissions, and password resets in alignment with security policies Install, configure, and maintain end-user hardware and software Escalate complex or unresolved issues to appropriate technical teams Document incidents, resolutions, and standard operating procedures Support onboarding and offboarding activities, including equipment setup and access provisioning Contribute to continuous improvement of support processes and user experience IT Support Analyst Required Qualifications 1 to 2 years of experience in IT support, service desk, or helpdesk environments Knowledge of Windows and/or macOS operating systems Familiarity with Microsoft 365 and common enterprise applications Experience with ticketing systems (e.g., ServiceNow, Jira, or similar) Strong troubleshooting and problem-solving skills IT Support Analyst Preferred Qualifications Experience with endpoint management tools (e.g., SCCM, Intune) Basic scripting knowledge (PowerShell or similar) ITIL Foundation certification Familiarity with remote support tools and practices IT Support Analyst Core Competencies Customer service and communication skills Attention to detail and documentation discipline Time management and prioritization Analytical thinking and problem-solving Team collaboration

Job Summary: The Technology Support Associate/Analyst is responsible for first level interaction with our business customers. Responsible for troubleshooting and resolving issues found within end user hardware and software computing environments in a timely and courteous manner. Responsible for owning the customer experience from beginning to end, including responding to the end user from multiple channels, documenting issue resolution, and following escalation procedures. Primary Responsibilities: Performs troubleshooting and problem resolution support Responsible for providing professional, courteous, and consistent customer service to business customers. Responsible for installing, maintaining, and troubleshooting end user hardware, personal computer operating systems, mobile devices, and application software. Responsible for installing, maintaining, and troubleshooting document solutions, such as copiers, fax machines, and printers. Responsible for supporting iPad devices for field agents. Responsible for after-hours support, following the on-call rotation policy. Support customers via multiple channels - Phone, Walk-up (Tech bar), chat, email, & portal submitted incidents & requests. Escalate customer inquiries to Tier 2, Team Lead, Manager and/or Sr. Contribute to the creation and updating of user manuals and guidelines. Other Responsibilities: Assist in maintaining hardware and software inventory. Documents and communicates standard policies and procedures as defined by management. Meet or exceed defined Service Level Agreements. Provides technical coaching to customers. Possible light travel to support remote offices. Other duties and responsibilities as assigned. Required Skills: Ability to learn and obtain new knowledge on technical processes and procedures. Ability to use available resources to research an issue to provide a resolution. Good organizational skills with the ability to multitask. Good customer service skills. Ability to work within a cohesive team environment. Ability to adapt well to a fast-moving environment. Minimum Education and Experience: Some College or Technical School preferred or equivalent related experience. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role. Hands-on experience with Windows/Linux/Mac OS environments. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and troubleshoot basic technical issues. Familiarity with remote desktop applications and help desk software. Excellent problem-solving and communication skills. Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide first and second level PC support for the hospital and its related clinics. This position will also document all calls including a description of the problem, a resolution tier, priority, any other pertinent details and escalate to the proper group for resolution. JOB DUTIES/RESPONSIBILITIES Duty 1: Maintain and update documentation and knowledge base articles for job duties and responsibilities Duty 2: Interface with end users to resolve problems, determine best methods of solving issues, troubleshoot problems, etc. Duty 3: Prepare for and participate in meetings with supervisors and other to provide status updates, describe upcoming requirements, outline areas of deficiencies, etc. Duty 4: Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Including but not limited to participating in technology forums and industry user-groups Duty 5: Utilizes change management process for all system changes Duty 6: Communicate to management on status of problems and recommend improvements to systems Duty 7: Document, maintain, upgrade or replace hardware and software systems Duty 8: Maintain assets in asset management applications. REQUIRED QUALIFICATIONS Associate's degree in computer science, technical/vocational training or equivalent work experience 1+ years of customer support in a technical field 1 to 3 years of technical support experience Scripting experience utilizing any of these scripting languages - PowerShell, VB Script, Winbatch, Batch The ability to work independently as well as in a team environment Ability to be on call Well-developed communication, organization, and customer relations skills Strong technical skills A positive attitude and a professional appearance Ability to create and maintain operating system images Knowledge of software and operating system deployments utilizing automation, helpful Positive service-oriented interpersonal and communication skills required. A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS A+ Certification preferred Microsoft Certified Desktop Support Technician Certification preferred PHYSICAL DEMANDS Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. This position is required to lift up to 50 lbs.

PURPOSE OF THIS POSITION The Revenue Cycle Systems Analyst is responsible for reviewing, analyzing, and evaluating Revenue Cycle system/data and departmental user needs to continually improve processes. Provides application support, implementation, testing, reporting, and troubleshooting. JOB DUTIES/RESPONSIBILITIES Duty 1: Provides primary technical support and monitoring of systems by interfacing with end users to resolve problems, determine best methods of solving issues, and troubleshoot problems Duty 2: Maintains and updates documentation and knowledge base articles for job duties and responsibilities Duty 3: Prepares for and participates in Revenue Cycle operational departmental staff meetings and in-service sessions. Able to provide project and issue status updates, describe upcoming requirements, and evaluation of areas of improvement. Duty 4: Works closely with vendors, other analysts, and super users, managing and organizing review of changes, determining functionality requirements, and testing related to the implementation of software upgrades and enhancements. Duty 5: Utilizes established change management processes when making system changes. In response to help desk tickets, manages the list of tickets and provides timely updates related to progress and completion. Duty 6: Interfaces with end users and business owners as a liaison for Revenue Cycle as it relates to technology and software solutions to help identify, troubleshoot, resolves issues, and helps to identify best practices. Duty 7: IT project management representative for small projects, including creation of documentation, time management, adherence to deadlines, and overcoming project barriers. Duty 8: Resource for small projects and project tasks as assigned Duty 9: Maintains current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Including but not limited to participating in technology forums and industry user-groups. Duty 10: Responsible for problem ticket and service request turnaround time while meeting departmental metrics Duty 11: Monitors application performance, roadmaps, updates and patching of systems. REQUIRED QUALIFICATIONS Associates degree or equivalent relative work experience 1 to 3 years' experience in the field or related area Flexible work schedule to accommodate implementation and support schedule Proven work ethic, team and customer service orientated Knowledge of financial and/or administrative applications, and Microsoft Office Working knowledge of financial and/or administrative documentation and workflow Ability to coordinate and manage effective meetings and agendas Positive service-oriented interpersonal and communication skills A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS Bachelor's degree in related field Experience in the healthcare industry. PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in walking, lifting, bending, squatting, climbing, kneeling, and twisting. The associate will be required to sit for five hours a day. The individual must be able to lift ten to twenty pounds and reach work above the shoulders. This position requires corrected vision and hearing in the normal range. The individual must have excellent eye-hand coordination and verbal communication skills to perform daily tasks.

Lutheran Social Services of WI and Upper MI is currently seeking an IT Customer Support Specialist to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience. Compensation for the role is targeted at $20-$22/hr. IT Customer Support Specialists provide tier 1 and tier 2 help desk support to internal customers throughout Wisconsin and Upper MI. The role will work with a team of 4 IT Customer Support Specialists as well as the Systems Analyst and System Administrator. The position is located in our corporate office in West Allis with hours primarily Monday through Friday, 8 AM - 5 PM, no weekends or on-call. This position requires colleagues to be onsite at the West Allis office for onboarding and training with the possibility to work from home on occasion once training is complete. Under the direction of the Support Supervisor, the IT Customer Support Specialist is responsible for maintaining, analyzing, and troubleshooting computer systems, hardware, and computer peripherals for multiple locations in Wisconsin and Upper Michigan including networked and standalone equipment. The IT Customer Support Specialist is responsible for answering calls, emails, and returning voice mails resultant from customer contacts for support. This individual is responsible for assisting with any application, hardware, peripheral or other situations that require IT Customer Support Specialist input. The IT Customer Support Specialist collaborates closely with Sr. Customer Support Specialists and the Support Supervisor when issues arise to ensure they are resolved quickly and communications are being delivered to management and impacted users in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Receive and resolve IT trouble tickets logged through call tracking system Provide IT support to all LSS offices throughout Wisconsin and Upper Michigan Perform primary functions of answering phones, e-mails, and tracking issues Resolve front line support issues and escalate as needed Remotely install, upgrade, and maintain IT software for end users Follows instructions and IT policies to perform functions Work independently when required Monitor outstanding tickets and resolve or update as required Ability to travel on occasion Other duties as assigned PERKS: Public Service Loan Forgiveness (PSLF) By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program. Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan. LSS Clinical Managers and Human Capital employees can assist you in applying for this benefit. Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Employee Assistance Program Service Awards and Recognition EDUCATION AND/OR EXPERIENCE: This position requires a High School diploma; Associates Degree in Information Technology preferred. A minimum of 1 year of IT support experience; or a related combination of education and / or experience. Prefer strong experience providing end user IT support and customer service. Requires excellent problem solving and analysis skills. Strong organizational and planning skills. Detail oriented mindset is a must. Excellent customer service skills a must. Requires various skills and abilities to include leadership skills, negotiation skills, problem solving skills, and the ability to interpret cause and effect. Ability to perform responsibilities within scheduled time frames and with a high degree of accuracy. Demonstrate strong analytical skills. Demonstrate resourcefulness in developing solutions. Ability to prioritize and handle multiple tasks concurrently. Excellent customer service skills Excellent verbal and written communication skills Knowledge of support and troubleshooting techniques for the following: Enterprise and standalone Windows 7 PCs Peripherals (printer, scanner, etc.) Small networks including DSL configurations, Broadband, and secure WiFi Microsoft productivity software (Office 2010) Basic Active Directory experience Understanding of Exchange distribution groups and resources Strong problem solving skills Strong Organizational Skills Ability to explain IT concepts to non-IT professionals, notably with end user training and coaching Ability to handle several issues at the same time CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. TRAVEL: Ability to travel on day trips as required. Some overnight travel may be required. Conditions of employment: Must reside in Wisconsin or Upper Michigan for payroll purposes. Must be authorized to work in the United States. LSS does not currently provide visa sponsorship. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).

Description: The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner. The analyst will maintain a high first-call resolution rate while meeting or exceeding performance metrics for utilization, occupancy, and ready time in queue. Manage personal queue of open tickets and continually follow up to ensure timely incident resolution and customer satisfaction. Proactively identify and take steps to resolve or eliminate recurring incident types. Participate in process improvement and knowledge documentation activity to positively impact customer satisfaction and increase operating effectiveness and efficiency. Summary/Objective Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously into the case management system. Monitor tickets generated by Case Management Systems for critical problems; perform first-level troubleshooting to diagnose issues and escalate to the appropriate provider. Monitor and enforce system security guidelines for all clients. Create user accounts and access rights for clients when applicable. Administer, configure, and maintain Microsoft Windows Server environments, ensuring optimal performance, security and reliability. Collaborate with IT team members to monitor, manage and troubleshoot M365 services including Azure, EntraID and Intune Assist with administering M365 services such as Exchange online, Sharepoint, Azure and other related applications Provide exceptional customer service to all clients. Proactively support and maintain effective user relationships by educating clients on system operations and applications. Utilize all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards. Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure customer productivity. Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction. Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies to provide technically accurate solutions to customers. Administer Microsoft based systems as a shared responsibility, Active Directory, GPOs, DNS, NFS, and related enterprise management systems Administrative management of Web services such as IIS and Apache Ability to create new and manage email accounts in M365. Basic administrative support of databases such as Microsoft SQL and MySQL Work with a variety of proprietary customer applications for implementation and perform upgrades as required. As necessary, work with application support team for full resolution of any issues. Assist to develop internal documentation and procedures related to specific customer environments. Participate in after-hours (24 7) support on-call rotation, which will include calls on various technology platforms (including, but not limited to, Microsoft OS and basic network support) Participate in duties as assigned such as application support, patch management, client support activities, etc. Position Type/Expected Hours of Work Position is typically Monday through Friday, 8am to 5pm Eastern. Work time must be flexible for occasional outside normal business hours work based on client demand or need. Participation in an on-call schedule that is estimated to be one week on, six weeks off (on average). Travel Limited travel to/from the data center and/or client locations. Requirements: Competencies Proficient with wide range of technologies (Microsoft, Citrix, VMWare, Hyper-V, etc.) Working knowledge of PC's, operating systems, applications, networks, and hardware concepts Customer focused Understanding of IT processes and procedures concepts Excellent troubleshooting capabilities Monitoring of server performance and troubleshoot problem areas as needed Basic understanding of M365 environments including, Azure, Entra ID, Intune, and others. Strong analytical and problem-solving ability to effectively prioritize and execute tasks Good written, oral, and interpersonal communication skills Ability to work within an on-call rotation as well as nights and weekends Highly self-motivated and directed with keen attention to details Ability to work both independently and in a collaborative team environment Ability to grow and learn new technologies Willingness to learn, maintain, and sustain current and new technology related certifications and trainings, as offered or required Required Education and Experience 5+ years of experience with case management, troubleshooting, and service desk support. Minimum of High School Diploma Required Certificate and/or bachelor's degree in technology preferred PI01cf228a1-

CALIBRE Systems, Inc., an employee-owned mission focused solutions and digital transformation company,islookingforaGISAnalysttojoinourdynamic team! The successful candidate will joinFort Irwin's SustainableRangeProgramIntegratedTrainingArea Management to support the creation, analysis, management, and distribution of standardized geospatial information, products, and services to supportrangemodernization,rangeoperations,andthe Integrated TrainingAreaManagement Program atFort Irwin,CA.Primary duties willinclude but are not limited to:developing data according toestablished Quality Assurance Plans, working directly withcivilian and military personnel to develop GIS data, field data collection and development, GIS program management, metadata development, map production for various customers both military, internal, and civilian, web map development, GIS instruction, and custom GIS training exercise support. Secondary duties include performing initial Quality Control (QC) on all acquired data as well as on produced geospatial representations of that data and to report on QC issues unresolved, to document via required geospatial metadata as well as via monthly progress reports, and to perform mapping for QC and update briefing purposes. The successful candidate will work directly with the Installation Government Representative (IGR) as well as other Subject Matter Experts (SMEs) and the CALIBRE PM to perform the following tasks: Identify and acquire data in native formats from field, cooperative offices, state, and federal agencies. Priority data lists and methods will be provided for GIS Specialist to work from. This may require exploring and searching for data via communication with a wide variety of Subject Matter experts. Convert all formats of data acquired into well-documented geospatial files according to established Quality Assurance Plans. Create and ensure standard metadata is associated with each geospatial feature class and dataset and adheres to established metadata standards. Prepare and submit regular status/progress reports to CALIBRE and to the Installation as required. Prepare maps for project development, training exercises, reports, among other requests. Communicate and work with an extended interdisciplinary team on the installation and across the US to ensure proper understanding of installation needs, the Sustainable Range Program programmatic requirements, and mission sustainability. Assist with data collection, consolidation, sharing and general data management activities. Generate geospatial data, databases, analysis, maps, services and applications according to SRP and IGI&S standards and specification. Participate in conference calls and in-person meetings as scheduled. Other duties as illustrated in the established task order, and as requested by the installation. Attend trainings and educational opportunities to increase knowledge and skills. Develop written technical documentation (such as metadata, training materials, workflow diagrams, white papers, etc.). Create maps to communicate issues, to provide status updates or provide general spatial information to lay persons and geospatial experts. Orally communicate technical information effectively to lay persons and geospatial technical experts alike. Perform and answer regular data calls to installation leadership, as well as programmatic requests, in addition to regular quarterly data submittals and updates. Work closely with installation personnel to develop and update geospatial data to accurately reflect installation features and attributes. Procure imagery and digital elevation models as needed and at the request of the installation leadership Required Skills The ideal candidate will have: Ability to use ESRI's ArcGIS 10.6.1 desktop and catalog, and the knowledge to recommend updates, extensions, new software/ hardware, that will benefit the installation program. Knowledge of and experience using ArcGIS Pro 2.1. Working knowledge of both raster and vector datasets, with the ability to perform analysis on both types of data to support decision making and strategy development. Ability to perform spatial analysis (including buffers, extractions, line of sight, cut/ fill, watershed, etc.) using ESRI's ArcToolbox. Familiarity with SQL in a relational database environment. Knowledge of and experience using Trimble mapping grade GPS hardware and software. Demonstrate knowledge of concepts and principles of geospatial data management and general data Quality Assurance processes. Demonstrate ability to consistently and efficiently follow standard workflows and instructions. Very experienced with Microsoft Office applications. Excellent verbal and written communication. Ability to maneuver on foot over rough terrain carrying up to 40 lbs. Desirables: Familiarity with the US Army Sustainable Range Program Familiarity with SDSFIE and FGDC metadata schema. Experience using the spatial analysis extension, topology, and 3D analyst Experience creating and tracking large, detailed map products Knowledge of SQL Server, ArcGIS Server and ArcSDE Solid understanding of the geospatial tools to be used and the ability to follow a designated process, skills and knowledge essentially equivalent to a federal GS9 level. Preference will be given to those candidates that demonstrate greater than 2 years experience using established metadata tools and programs that are FGDC compliant or in advanced xml handling. Demonstrate experience of greater than 2 years developing and reviewing geospatial or tabular data to meet data standards, such as ensuring requisite data schemas, file naming conventions, etc. Strong communication and organizational skills are imperative to this position. Will be required to initiate and complete a variety of work tasks, requiring close coordination with and input from other people (including state and field staff members). Strong level of independence required for this position, which functions as the GIS Subject Matter Expert for the Installation and has a high level of autonomy. required Experience Minimum of 2 years' experience working with GIS in a professional environment, including but not limited to: importing, creating, and updating digital data layers, creating and updating maps for natural resource management, system (hardware and software) management and maintenance, development of remotely sensed data, and use of a variety of data layers to support training activities and land management. Experience using large format plotters and other output methods for map products that need to be disseminated to a variety of customers. Experience with requirements gathering, definition, and scoping/estimating. Experience with GPS data collection and field mapping procedures, correcting field collected data, and utilizing field collected data to design, develop, plan, and projects for execution as well as to evaluate project completion and success. Experience and familiarity working on government contracts or Task Orders. Experience working in a matrix organization which includes extensively remote workforce. Requires as a minimum a Bachelor's Degree from an accredited college/university in GIS, Geography with an emphasis in GIS, or related field with a GIS Certification combined with a minimum of two years relevant work experience. Two years professional work experience. This position may require periodic travel. Desirable Certifications: ArcGIS Desktop Associate certification GISP The base salary for this position is $67,000 to $80,000 depending on experience.

Level I Support Analyst for Premier National Organization We are partnering with a nationally recognized industry leader to hire a Level I Support Analyst for an on-site role in the Fargo, North Dakota area. This is a full-time contract position with a solid potential to convert to a direct hire opportunity based on performance and business needs. This is an excellent opportunity for someone looking to grow their IT career in a supportive environment where training is provided and attitude matters more than certifications. If you are dependable, eager to learn, and ready to build your IT career with a respected national organization, we want to hear from you. Training will be provided. Prior IT experience or certifications is helpful but not required. Location: On-Site - Fargo, North Dakota Area Position Type: Full-Time Contract (Potential for Direct Hire) Position Overview The Level I Support Analyst will provide front-line technical support to end users in a Microsoft-based environment. You will troubleshoot common hardware, software, and connectivity issues while delivering excellent customer service and maintaining professionalism in a fast-paced setting. Key Responsibilities • Provide Level I technical support for desktops, laptops, and mobile devices • Troubleshoot Microsoft Windows operating system and Microsoft Office issues • Perform Active Directory password resets and basic account management • Support Android and Apple mobile devices • Resolve network connectivity and basic VPN issues • Document incidents and resolutions in the ticketing system • Escalate complex issues to higher-level support teams as needed • Deliver exceptional customer service with patience and professionalism Qualifications • Basic understanding of Microsoft Windows environments • Familiarity with mobile devices (Android and Apple) • Ability to troubleshoot basic connectivity issues • Strong communication and customer service skills • Dependable, punctual, and consistent work ethic • Positive attitude and willingness to learn • A positive, team-oriented mindset • A genuine interest in technology and problem-solving Preferred but Not Required: • Prior help desk or IT support experience • Exposure to Active Directory • Entry-level IT certifications (CompTIA A+, etc.) Apply to this position by simply clicking the APPLY button below Key Responsibilities • Provide Level I technical support for desktops, laptops, and mobile devices • Troubleshoot Microsoft Windows operating system and Microsoft Office issues • Perform Active Directory password resets and basic account management • Support Android and Apple mobile devices • Resolve network connectivity and basic VPN issues • Document incidents and resolutions in the ticketing system • Escalate complex issues to higher-level support teams as needed • Deliver exceptional customer service with patience and professionalism

Description: The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner. The analyst will maintain a high first-call resolution rate while meeting or exceeding performance metrics for utilization, occupancy, and ready time in queue. Manage personal queue of open tickets and continually follow up to ensure timely incident resolution and customer satisfaction. Proactively identify and take steps to resolve or eliminate recurring incident types. Participate in process improvement and knowledge documentation activity to positively impact customer satisfaction and increase operating effectiveness and efficiency. Summary/Objective Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously into the case management system. Monitor tickets generated by Case Management Systems for critical problems; perform first-level troubleshooting to diagnose issues and escalate to the appropriate provider. Monitor and enforce system security guidelines for all clients. Create user accounts and access rights for clients when applicable. Administer, configure, and maintain Microsoft Windows Server environments, ensuring optimal performance, security and reliability. Collaborate with IT team members to monitor, manage and troubleshoot M365 services including Azure, EntraID and Intune Assist with administering M365 services such as Exchange online, Sharepoint, Azure and other related applications Provide exceptional customer service to all clients. Proactively support and maintain effective user relationships by educating clients on system operations and applications. Utilize all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards. Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure customer productivity. Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction. Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies to provide technically accurate solutions to customers. Administer Microsoft based systems as a shared responsibility, Active Directory, GPOs, DNS, NFS, and related enterprise management systems Administrative management of Web services such as IIS and Apache Ability to create new and manage email accounts in M365. Basic administrative support of databases such as Microsoft SQL and MySQL Work with a variety of proprietary customer applications for implementation and perform upgrades as required. As necessary, work with application support team for full resolution of any issues. Assist to develop internal documentation and procedures related to specific customer environments. Participate in after-hours (24 7) support on-call rotation, which will include calls on various technology platforms (including, but not limited to, Microsoft OS and basic network support) Participate in duties as assigned such as application support, patch management, client support activities, etc. Position Type/Expected Hours of Work Position is typically Monday through Friday, 8am to 5pm Eastern. Work time must be flexible for occasional outside normal business hours work based on client demand or need. Participation in an on-call schedule that is estimated to be one week on, six weeks off (on average). Travel Limited travel to/from the data center and/or client locations. Requirements: Competencies Proficient with wide range of technologies (Microsoft, Citrix, VMWare, Hyper-V, etc.) Working knowledge of PC's, operating systems, applications, networks, and hardware concepts Customer focused Understanding of IT processes and procedures concepts Excellent troubleshooting capabilities Monitoring of server performance and troubleshoot problem areas as needed Basic understanding of M365 environments including, Azure, Entra ID, Intune, and others. Strong analytical and problem-solving ability to effectively prioritize and execute tasks Good written, oral, and interpersonal communication skills Ability to work within an on-call rotation as well as nights and weekends Highly self-motivated and directed with keen attention to details Ability to work both independently and in a collaborative team environment Ability to grow and learn new technologies Willingness to learn, maintain, and sustain current and new technology related certifications and trainings, as offered or required Required Education and Experience 5+ years of experience with case management, troubleshooting, and service desk support. Minimum of High School Diploma Required Certificate and/or bachelor's degree in technology preferred PIc1e555b11ae1-1750

Job Summary Job Description The Business Systems Analyst Lead role will support the Source2Pay area for Coupa and other Accounts Payable applications currently deployed and planned for future deployments. They will lead and support discovery workshops with our business stakeholders and document technical specifications and designs in an agile Environment. This role will also be responsible for requirements gathering, discovery, performing gaps and data analysis and functioning as a key point of contact for our business stakeholders. The role will also be expected to identify and present multiple technical solution options to handle complex and varied processes across product divisions. The ideal candidate will have a strong command of the procure-to-pay process, experience with financial systems, and the skills necessary to drive process improvements, cross-functional collaboration, and system enhancements that support financial operations. MAJOR RESPONSIBILITIES Business System Analysis and Administration: Act as the IT Leader for Coupa Accounts Payables (AP) space and other AP modules and systems outside of Coupa, and other integrated tools (e.g., Zendesk, Agentic AI SAP, etc.) while working collaboratively with the Medline Finance and AP team. Troubleshoot and resolve system issues by collaborating with internal IT, Parent Company, finance teams, and third-party vendors. Act in the capacity of a technical product manager with expertise in the AP process domain to enable successful discovery to deploy AP related initiatives and become the IT AP Conduct requirements gathering and discovery workshops with business stakeholders. Work with business partners and product owners assisting with the creation of system requirements for the product backlog. Perform gap and data analysis in support of identifying improvement opportunities. Support technical team members by providing functional clarification and setting expectations with team and clients. Document requirements, create specifications and/or wireframes, change requests, test cases, user guides, and strategy roadmaps. Conduct peer reviews and provide guidance to other team members as needed, while also having the ability to lead team members. Observe the team's delivery workflow and suggest changes in process/tooling to gain efficiency. Focus on building partnerships with cross division teams to promote collaboration and build effective solutions that span across multiple business units. Ensure IT compliance with internal financial policies, regulatory requirements, and corporate travel and expense policies. Monitoring and Support: Collaborate with infrastructure, application development and IT automation and Business Intelligence teams to design an effective system monitoring & alerting plan. Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them. Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk. Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests. Conduct root-cause analysis for system related incidents. Facilitate root-cause analysis for incidents related to infrastructure or other externally managed dependencies. People Management: While not having direct reports, this position will partner with the team manager on matters like capacity management, maximizing the throughput of the available staff, employee feedback, retention, etc. This role will be seen as a mentor by other team members. Conduct peer reviews, provide guidance on specific matters and coach the team to elevate their performance and develop their skills. Page MAJOR RESPONSIBILITIES Cross-Functional Collaboration & Continuous Improvement: Understand and adhere to IS change management policies, while demonstrating good judgement on risk and impact for various types of changes done by the team. Ability to grade appropriately critical/highly visible changes vs routine/low risk changes. Serve as a key liaison between Procurement, Accounting, IT, and third-party vendors to address and resolve end-to-end process and system issues. Lead initiatives to streamline the procure-to-pay lifecycle through technology, automation, and best practices. Lead or participate in enterprise-level projects, including system implementations, UAT testing, and policy or platform rollouts. MINIMUM JOB REQUIREMENTS Education Bachelor's degree in computer science or related field. Or equivalent work experience with desired systems and technologies. Work Experience 7+ years of experience in business analysis and configuration on relevant platforms. 5+ years of progressive experience in Finance (AP) IT and exposure to systems administration. 3+ years of experience working in Coupa AP modules is a must. In-depth knowledge of SAP FICO, Vendor management (Coupa SIM or related systems), GL Integrations, Payment processing, etc. will be highly preferred. In-depth knowledge of the procure-to-pay lifecycle and general accounting principles. Knowledge of finance systems and related technologies. Experience in AI or automation tools within finance functions is highly desirable and preferred. Knowledge / Skills / Abilities Strong analytical skills to understand business goals and design appropriate solutions. Ability to independently design, build and troubleshoot highly complex features. Understanding of software development lifecycle, as well as agile software development methodologies. General awareness of web and cloud technologies, differences between SaaS, PaaS and on-premises hosted system deployments. Excellent verbal and written communication. Strong interpersonal and relationship management skills. Ability to work independently as a self-starter, and within a team environment. Ability to partner with Finance to evaluate proposed opportunities and solution with appropriate technology; Machine Learning, Predictive Models, Generative/Agentic AI, etc. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $115,440.00 - $173,160.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Clinical Systems Analyst II (Any EMR, must want to learn Athena) Must have a minimum of 6 years experience in another Ambulatory EMR in order to be considered. This is a level II position and we are not considering entry level applications. Type: Full Time (75 hours biweekly) Shift: Days Hours: 8:00AM - 4:30PM Pay: $105,000 - $120,000 Job Summary: The Clinical System Analyst will carry out various duties in support of Administrative/Clinical systems and end users including: provide training; perform analysis of workflow; assess system needs and requirements; plan, design, and test systems and interfaces, manage software implementation, upgrade, and optimization projects. Coordinate work efforts with applicable I.S. and end-user department personnel and coordinate/provide implementation end-user training. Document and troubleshoot work involved with systems implementation and maintenance. Act as liaison between end users, I.S., and software vendors. Responsibilities: Provide Analyst support for EMR software, includes updating templates, order set, creating profiles, access, integrations and interfaces requirements. Provider EMR training; train all physicians, residents, clinical and non-clinical. Coordinates testing, implementation, optimization, upgrades, support, and maintenance of clinical systems. Perform function and system testing and assist in parallel, integrated, and usability system testing. Carry out methodical execution of test plans. Develop thorough test data and scenarios, coordinate efforts with others as needed and review test results with department leadership. Perform analysis related to understanding, reviewing, interpreting, and documenting current workflow in clinical settings as well as understanding the impact on electronic systems. Based on analysis, plan for and accommodate the impact of system changes and enhancements. Educate staff on new release changes. Provide recommendations and guidance with regard to streamlining efforts and best practices within limitations of information technology capabilities and organization's standards. Collaborates on implementation of new software installations, upgrades, and integration. Participate in the evaluation and selection of proposed new technology, products, and system changes. Identify and define required system modifications and/or enhancements to improve existing systems. Provide implementation, and post implementation support; interact with clinical staff and vendors. Provide help desk support; providing daily assistance with application issues and software troubleshooting. Participates in I.S. on call rotation. Collaborates with Nurse Informaticists to optimize clinical system processes by creating workflow analysis and redesign. Collaborates with Report Writers to assist in the design of reports and data files. Act as a liaison between I.S., Software vendors, clinical departments, and end-users maintaining a current knowledge of customer ongoing needs and issues, current procedures, and use of information systems. Work independently and in a group as an IT Lead, prioritize tasks and respond appropriately to urgent needs or requests while meeting deadlines in a largely project-oriented work environment. Demonstrate ability to exercise good judgment and problem solve independently. Demonstrate the ability to handle multiple projects simultaneously, demonstrating initiative, creativity, resourcefulness and flexibility, including team leading and project management duties. Demonstrate knowledge Clinical Operations. Travel to multiple sites to address any workflow issues or changes with staff. Ability to analyze information to form logical and consistent conclusions, and to communicate the logical process to end-users and co-workers. Utilize good written and oral communication skills in carrying out own position responsibilities, tasks and activities, including all phases of documentation, interactions with vendors, users, co-workers, and management staff. Provide an appropriate and timely level of information to each as required. Demonstrable experience with software modules such as MS Office Suite, Windows Current Version, and general knowledge of report writing. Perform other tasks as requested and other duties as required by the position. Requirements: Bachelor's Degree required; Computer Science/Information Technology focus preferred Master's Degree preferred Minimum of 2 years experience supporting an EMR software required Must have experience working in inpatient healthcare facilities Must have strong oral and written communication skills. Experience working with or training end users and translating Information Services terminology to end users strongly preferred Must have the ability to manage multiple projects and tasks at various stages of development Must be able to demonstrate a high degree of independent access to confidential patient and organization information and must be able to handle such information appropriately Use of standard Office applications are required for this position Project Management and presentation software experience preferred Prior experience managing AthenaOne AthenaHealth software implementations and upgrades REQUIRED Qualifications Education Required Bachelor of Science or better.