University of Texas at Austin
Austin, Texas
Job Posting Title:Technology Support Specialist Hiring Department:OnRamps Position Open To:All Applicants Weekly Scheduled Hours:40 FLSA Status:Exempt Earliest Start Date:Immediately Position Duration:Expected to Continue Location:UT MAIN CAMPUS Job Details:PurposeResponsible for assisting university employees and faculty and OnRamps students and instructors with a wide variety of questions and problems about software, hardware, desktop, network, and systems supported by the OnRamps program.Responsibilities Provide excellent customer support by phone, email, text, and chat to university employees and faculty and OnRamps students and instructors with a wide variety of questions and problems about software, hardware, desktop, network, and systems supported by the OnRamps program. Monitor reported problems to identify trends and recommend solutions. Develop internal and external resources to enhance OnRamps customer support knowledge base and customer experience. Contribute to special projects and initiatives as assigned. Provide input on internal and external workflow processes, engage in continuous improvement, participate in team meetings and staff professional development trainings.Required Qualifications Two or more years of experience providing remote technical support through use of a ticketing system. Ability to quickly acquire in-depth knowledge of new systems in order to effectively train or troubleshoot issues with end users. Ability to effectively provide end user support and answer questions through a variety of communication methods. Excellent verbal, interpersonal, and written communication skills. Demonstrated ability to work effectively and collaboratively in a team-oriented environment. Strong organizational skills with attention to detail.Preferred Qualifications Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience. More than 3 years of experience utilizing ticketing systems to provide technical support. Demonstrated creative problem solving skills. Ability to handle multiple tasks and projects simultaneously. Experience writing technical documentation. Familiarity with Zoom video conferencing software. Experience with the Canvas Learning Management System.Salary Range$60,000 + depending on qualificationsWorking Conditions May work around standard office conditions. Repetitive use of a keyboard at a workstation. Shared desk environment Hybrid work environment Climbing of stairs Use of manual dexterityRequired MaterialsPlease mark "yes" on the application question that asks if additional materials are required. Candidates who fail to attach all additional materials listed, may not be considered for the position. Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interestImportant for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position. Equal Opportunity Employer:The University of Texas at Austin, as an ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: PDF PDF PDF Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
Job Posting Title:Technology Support Specialist Hiring Department:OnRamps Position Open To:All Applicants Weekly Scheduled Hours:40 FLSA Status:Exempt Earliest Start Date:Immediately Position Duration:Expected to Continue Location:UT MAIN CAMPUS Job Details:PurposeResponsible for assisting university employees and faculty and OnRamps students and instructors with a wide variety of questions and problems about software, hardware, desktop, network, and systems supported by the OnRamps program.Responsibilities Provide excellent customer support by phone, email, text, and chat to university employees and faculty and OnRamps students and instructors with a wide variety of questions and problems about software, hardware, desktop, network, and systems supported by the OnRamps program. Monitor reported problems to identify trends and recommend solutions. Develop internal and external resources to enhance OnRamps customer support knowledge base and customer experience. Contribute to special projects and initiatives as assigned. Provide input on internal and external workflow processes, engage in continuous improvement, participate in team meetings and staff professional development trainings.Required Qualifications Two or more years of experience providing remote technical support through use of a ticketing system. Ability to quickly acquire in-depth knowledge of new systems in order to effectively train or troubleshoot issues with end users. Ability to effectively provide end user support and answer questions through a variety of communication methods. Excellent verbal, interpersonal, and written communication skills. Demonstrated ability to work effectively and collaboratively in a team-oriented environment. Strong organizational skills with attention to detail.Preferred Qualifications Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience. More than 3 years of experience utilizing ticketing systems to provide technical support. Demonstrated creative problem solving skills. Ability to handle multiple tasks and projects simultaneously. Experience writing technical documentation. Familiarity with Zoom video conferencing software. Experience with the Canvas Learning Management System.Salary Range$60,000 + depending on qualificationsWorking Conditions May work around standard office conditions. Repetitive use of a keyboard at a workstation. Shared desk environment Hybrid work environment Climbing of stairs Use of manual dexterityRequired MaterialsPlease mark "yes" on the application question that asks if additional materials are required. Candidates who fail to attach all additional materials listed, may not be considered for the position. Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interestImportant for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position. Equal Opportunity Employer:The University of Texas at Austin, as an ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: PDF PDF PDF Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
InsideHigherEd
Hamilton, New York
Job Category: Professional/Administrative Position Title: Research Technology Specialist Full Time/Part Time: Full Time Division: Dean of the Faculty Department: Department of Psychological and Brain Sciences Work Arrangement type: On-Site (Hamilton, NY) - expected to work fully at the designated campus/office location. Hiring Wage/Salary Range: $73,500-$76,500 Professional Experience/ Qualifications: Relevant experience in programming or technical support (through coursework, internships, research experience, or professional work). Strong Python skills and the ability to learn new technologies quickly. Experience supporting users with varied levels of technical sophistication. Commitment to ongoing learning and professional development. Preferred Qualifications: Python for research applications (PsychoPy experience a plus). Experience with HTML, CSS, JavaScript. Familiarity with relational databases (e.g., MySQL/MariaDB). Experience with Linux-based systems or willingness to learn basic server administration. Desktop support experience (macOS and Windows). Experience with Qualtrics customization, PsychoPy, REDCap, or Mindware. Familiarity with R or willingness to learn R to provide basic troubleshooting support for student analyses. Prior experience in an academic or research support setting. Education: Bachelor's degree in computer science, psychology, neuroscience, information systems, or another field with strong technical experience; or equivalent combination of education and experience. Offer Determination: When extending an offer, Colgate University considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations. Physical Requirements: Responsible for immediately reporting any unsafe conditions to the supervisor and/or Environmental Health and Safety. Benefits: Colgate University offers a competitive benefits package, with most benefits effective on the date of hire. Highlights include: medical, dental, vision, retirement contributions, paid time off, paid family leave, health & wellness, continuing education and professional development. We also offer unique perks, such as free parking, gym discounts, bookstore savings, athletic tickets, and access to cultural and recreational facilities. Explore the full benefits package on our Benefits page . Department Statement: The Psychological and Brain Sciences Department applies scientific approaches to understanding sensation, motivation, perception, cognition, language, development, personality, psychological disorders, and social behavior. As a collective, we deploy techniques that capture processes at the level of the gene, the cell, the brain, the individual organism, and the group. Accountabilities: The Research Technology Specialist provides integrated technical and research support to the Department of Psychological and Brain Sciences at Colgate University. The position plays a key role in enabling high-quality undergraduate and faculty research through experiment programming, data workflows, systems support, and troubleshooting of research-related hardware and software. The Specialist supports the department's technological infrastructure in ways that directly enhance both teaching and research. The role offers the opportunity to work closely with faculty across cognitive, social, clinical, developmental, and neuroscience subfields. Responsibilities include: Design and program custom software for teaching and research, including developing behavioral experiments using PsychoPy (Python) and related tools. Provide training and support to students and faculty using research software platforms (e.g., Qualtrics, PsychoPy). Provide technical support for specialized laboratory and classroom instruction, ensuring smooth operation of research and teaching related technologies. Serve as a liaison between PBSC and Colgate ITS regarding research related technology needs. Maintain, update, and troubleshoot macOS and Windows hardware and software across labs, classrooms, and offices. Maintain equipment inventory and storage and assist faculty with technology purchases, coordinating with ITS where required by university procurement guidelines. Assist with routine maintenance of departmental servers and internal websites, including updates, backups, and basic configuration, consulting with ITS as appropriate on higher-level security or infrastructure questions. Administer the department's SONA research participation system, including managing user accounts, postings, and data import/export. Support secure data storage, networking, and backup solutions for faculty research workflows. Troubleshoot specialized research tools used by faculty (e.g., REDCap, Mindware) and learn new technologies as needed. Provide basic support for student and faculty use of R for introductory-level data analysis, including troubleshooting script errors, loading data, installing packages, and helping students run simple analyses. Requisition Number: 2025S086Posting Temporary: No Work Schedule: Monday - Friday business hours with potential for occasional remote work. Job Open Date: 12/04/2025 Open Until Filled: Yes EEO Statement: The University recognizes that equal employment opportunity can only be achieved through demonstrated leadership. It is the Policy of the University to recruit, employ, retain, promote, and train employees on the basis of skills and experience, capacity to do the job, and valid job qualifications without regard to any characteristics protected by applicable local, state or federal laws. Clery Act: CAMPUS CRIME REPORTING AND STATISTICS The Department of Campus Safety will provide upon request a copy of Colgate's Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. You may access the report from the Clery Compliance web page at: . Printed copies of this report may be obtained upon request from the Department of Campus Safety via e-mail at .
Job Category: Professional/Administrative Position Title: Research Technology Specialist Full Time/Part Time: Full Time Division: Dean of the Faculty Department: Department of Psychological and Brain Sciences Work Arrangement type: On-Site (Hamilton, NY) - expected to work fully at the designated campus/office location. Hiring Wage/Salary Range: $73,500-$76,500 Professional Experience/ Qualifications: Relevant experience in programming or technical support (through coursework, internships, research experience, or professional work). Strong Python skills and the ability to learn new technologies quickly. Experience supporting users with varied levels of technical sophistication. Commitment to ongoing learning and professional development. Preferred Qualifications: Python for research applications (PsychoPy experience a plus). Experience with HTML, CSS, JavaScript. Familiarity with relational databases (e.g., MySQL/MariaDB). Experience with Linux-based systems or willingness to learn basic server administration. Desktop support experience (macOS and Windows). Experience with Qualtrics customization, PsychoPy, REDCap, or Mindware. Familiarity with R or willingness to learn R to provide basic troubleshooting support for student analyses. Prior experience in an academic or research support setting. Education: Bachelor's degree in computer science, psychology, neuroscience, information systems, or another field with strong technical experience; or equivalent combination of education and experience. Offer Determination: When extending an offer, Colgate University considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations. Physical Requirements: Responsible for immediately reporting any unsafe conditions to the supervisor and/or Environmental Health and Safety. Benefits: Colgate University offers a competitive benefits package, with most benefits effective on the date of hire. Highlights include: medical, dental, vision, retirement contributions, paid time off, paid family leave, health & wellness, continuing education and professional development. We also offer unique perks, such as free parking, gym discounts, bookstore savings, athletic tickets, and access to cultural and recreational facilities. Explore the full benefits package on our Benefits page . Department Statement: The Psychological and Brain Sciences Department applies scientific approaches to understanding sensation, motivation, perception, cognition, language, development, personality, psychological disorders, and social behavior. As a collective, we deploy techniques that capture processes at the level of the gene, the cell, the brain, the individual organism, and the group. Accountabilities: The Research Technology Specialist provides integrated technical and research support to the Department of Psychological and Brain Sciences at Colgate University. The position plays a key role in enabling high-quality undergraduate and faculty research through experiment programming, data workflows, systems support, and troubleshooting of research-related hardware and software. The Specialist supports the department's technological infrastructure in ways that directly enhance both teaching and research. The role offers the opportunity to work closely with faculty across cognitive, social, clinical, developmental, and neuroscience subfields. Responsibilities include: Design and program custom software for teaching and research, including developing behavioral experiments using PsychoPy (Python) and related tools. Provide training and support to students and faculty using research software platforms (e.g., Qualtrics, PsychoPy). Provide technical support for specialized laboratory and classroom instruction, ensuring smooth operation of research and teaching related technologies. Serve as a liaison between PBSC and Colgate ITS regarding research related technology needs. Maintain, update, and troubleshoot macOS and Windows hardware and software across labs, classrooms, and offices. Maintain equipment inventory and storage and assist faculty with technology purchases, coordinating with ITS where required by university procurement guidelines. Assist with routine maintenance of departmental servers and internal websites, including updates, backups, and basic configuration, consulting with ITS as appropriate on higher-level security or infrastructure questions. Administer the department's SONA research participation system, including managing user accounts, postings, and data import/export. Support secure data storage, networking, and backup solutions for faculty research workflows. Troubleshoot specialized research tools used by faculty (e.g., REDCap, Mindware) and learn new technologies as needed. Provide basic support for student and faculty use of R for introductory-level data analysis, including troubleshooting script errors, loading data, installing packages, and helping students run simple analyses. Requisition Number: 2025S086Posting Temporary: No Work Schedule: Monday - Friday business hours with potential for occasional remote work. Job Open Date: 12/04/2025 Open Until Filled: Yes EEO Statement: The University recognizes that equal employment opportunity can only be achieved through demonstrated leadership. It is the Policy of the University to recruit, employ, retain, promote, and train employees on the basis of skills and experience, capacity to do the job, and valid job qualifications without regard to any characteristics protected by applicable local, state or federal laws. Clery Act: CAMPUS CRIME REPORTING AND STATISTICS The Department of Campus Safety will provide upon request a copy of Colgate's Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. You may access the report from the Clery Compliance web page at: . Printed copies of this report may be obtained upon request from the Department of Campus Safety via e-mail at .