1014 jobs found

REPORTING ANALYST III WHAT IS THE OPPORTUNITY? The Reporting Analyst III is an integral part of the Enterprise Fraud Management team. The role is accountable for owning and evolving Fraud Risk Management managerial reporting. Reporting includes gathering data from Tableau dashboards, the Fraud Data Hub, and other sources, conducting data analysis, synthesizing insights, developing appropriate visuals, and creating executive ready presentations. The role entails engaging with Fraud Management, Line of Business, Product, or Operations partners to mature current state reporting needs, and to develop and implement future state capabilities. WHAT WILL YOU DO? Assume accountability for Enterprise Fraud Risk's managerial reporting which entails data analysis, insight synthesis, and creation of executive ready presentations. Support the development of an 'on-demand' reporting function that is responsive to Line of Business and Product leader requests for fraud risk insights. Evolve managerial reporting by automating components, where appropriate, to drive accuracy. Create automated reporting tools leveraging Tableau or other data visualization / managerial reporting tools. Monitor Fraud Risk metrics and identify trends and opportunities. Work closely with the Fraud Management partner teams to develop and improve fraud risk metrics and reporting. Support the development and augmentation of managerial reporting controls and procedures. Support a high-performance environment by fostering an inclusive work environment, helping/elevating peers, and taking ownership of individual developmental goals. Act as brand ambassador of the Enterprise Fraud Management team by developing strong working relationships across the organization. Contribute to ad-hoc assignments and special projects. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years years of experience with SAS or SQL, or other data management, reporting and query tool or as a Business Analyst Minimum 3 years in the Financial Services Industry Additional Qualifications Experience crafting data driven messaging for executive leader consumption. Advanced capabilities in Microsoft Excel and PowerPoint Fraud Risk Management experience is preferred. Master's Degree in a related field is preferred. Experience in a Management Consulting role. Excellent verbal and written communication skills. Experience creating Tableau dashboards and other reporting and data visualization tools. Experience with SQL, Alteryx and other and query tools. Experience with Snowflake Experience working with Finance partners and with General Ledger data. Demonstrated ability to translate business requirements into solutions utilizing a customer-friendly approach. Demonstrated ability to manage multiple projects and priorities and work in a fast paced environment. Strong leadership and organizational skills Ability to work independently, as well as in a team environment. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job

REPORTING ANALYST III WHAT IS THE OPPORTUNITY? The Reporting Analyst III is an integral part of the Enterprise Fraud Management team. The role is accountable for owning and evolving Fraud Risk Management managerial reporting. Reporting includes gathering data from Tableau dashboards, the Fraud Data Hub, and other sources, conducting data analysis, synthesizing insights, developing appropriate visuals, and creating executive ready presentations. The role entails engaging with Fraud Management, Line of Business, Product, or Operations partners to mature current state reporting needs, and to develop and implement future state capabilities. WHAT WILL YOU DO? Assume accountability for Enterprise Fraud Risk's managerial reporting which entails data analysis, insight synthesis, and creation of executive ready presentations. Support the development of an 'on-demand' reporting function that is responsive to Line of Business and Product leader requests for fraud risk insights. Evolve managerial reporting by automating components, where appropriate, to drive accuracy. Create automated reporting tools leveraging Tableau or other data visualization / managerial reporting tools. Monitor Fraud Risk metrics and identify trends and opportunities. Work closely with the Fraud Management partner teams to develop and improve fraud risk metrics and reporting. Support the development and augmentation of managerial reporting controls and procedures. Support a high-performance environment by fostering an inclusive work environment, helping/elevating peers, and taking ownership of individual developmental goals. Act as brand ambassador of the Enterprise Fraud Management team by developing strong working relationships across the organization. Contribute to ad-hoc assignments and special projects. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years years of experience with SAS or SQL, or other data management, reporting and query tool or as a Business Analyst Minimum 3 years in the Financial Services Industry Additional Qualifications Experience crafting data driven messaging for executive leader consumption. Advanced capabilities in Microsoft Excel and PowerPoint Fraud Risk Management experience is preferred. Master's Degree in a related field is preferred. Experience in a Management Consulting role. Excellent verbal and written communication skills. Experience creating Tableau dashboards and other reporting and data visualization tools. Experience with SQL, Alteryx and other and query tools. Experience with Snowflake Experience working with Finance partners and with General Ledger data. Demonstrated ability to translate business requirements into solutions utilizing a customer-friendly approach. Demonstrated ability to manage multiple projects and priorities and work in a fast paced environment. Strong leadership and organizational skills Ability to work independently, as well as in a team environment. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job

REPORTING ANALYST III WHAT IS THE OPPORTUNITY? The Reporting Analyst III is an integral part of the Enterprise Fraud Management team. The role is accountable for owning and evolving Fraud Risk Management managerial reporting. Reporting includes gathering data from Tableau dashboards, the Fraud Data Hub, and other sources, conducting data analysis, synthesizing insights, developing appropriate visuals, and creating executive ready presentations. The role entails engaging with Fraud Management, Line of Business, Product, or Operations partners to mature current state reporting needs, and to develop and implement future state capabilities. WHAT WILL YOU DO? Assume accountability for Enterprise Fraud Risk's managerial reporting which entails data analysis, insight synthesis, and creation of executive ready presentations. Support the development of an 'on-demand' reporting function that is responsive to Line of Business and Product leader requests for fraud risk insights. Evolve managerial reporting by automating components, where appropriate, to drive accuracy. Create automated reporting tools leveraging Tableau or other data visualization / managerial reporting tools. Monitor Fraud Risk metrics and identify trends and opportunities. Work closely with the Fraud Management partner teams to develop and improve fraud risk metrics and reporting. Support the development and augmentation of managerial reporting controls and procedures. Support a high-performance environment by fostering an inclusive work environment, helping/elevating peers, and taking ownership of individual developmental goals. Act as brand ambassador of the Enterprise Fraud Management team by developing strong working relationships across the organization. Contribute to ad-hoc assignments and special projects. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years years of experience with SAS or SQL, or other data management, reporting and query tool or as a Business Analyst Minimum 3 years in the Financial Services Industry Additional Qualifications Experience crafting data driven messaging for executive leader consumption. Advanced capabilities in Microsoft Excel and PowerPoint Fraud Risk Management experience is preferred. Master's Degree in a related field is preferred. Experience in a Management Consulting role. Excellent verbal and written communication skills. Experience creating Tableau dashboards and other reporting and data visualization tools. Experience with SQL, Alteryx and other and query tools. Experience with Snowflake Experience working with Finance partners and with General Ledger data. Demonstrated ability to translate business requirements into solutions utilizing a customer-friendly approach. Demonstrated ability to manage multiple projects and priorities and work in a fast paced environment. Strong leadership and organizational skills Ability to work independently, as well as in a team environment. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job

Senior Engineer - ERP Application Support (Finance & HR) The Center for Elders' Independence is a PACE (Program of All-Inclusive Care for the Elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful, high quality, affordable, and integrated health care services to the elderly. Our elderly meet PACE requirements as prescribed by CMS and are referred to as participants. Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life, and the ability for individuals to live in their communities. The Position : We are seeking a Senior Engineer - ERP Application Support to provide day-to-day operational support, configuration, and issue resolution for ERP systems supporting Finance and HR functions. This role focuses on system stability, user support, and reliable execution of approved changes to ensure ERP applications effectively support business operations. The Senior Engineer works closely with Finance stakeholders, vendors, and the Principal Application Developer (Enterprise Systems) to implement changes, resolve issues, and maintain reliable ERP system operations. The salary range for the Senior Engineer at Center For Elders Independence is $ 93,850 - $ 140 ,744 per year . Wages/salary are based on the market for the Senior Engineer , as well as experience, skills, abilities and work history Key Responsibilities : Work closely with Finance, HR, business analysts, vendors, and IT partners to understand operational needs and application issues. Provide timely support and solutions that align with established application designs and business requirements. Provide hands-on support for ERP applications, including configuration changes, user access management, workflow adjustments, and routine system maintenance. Execute approved enhancements and fixes under the guidance of senior technical leadership. Support ERP-related integrations with other enterprise systems such as EMR, CRM, banking platforms, and third-party vendors. Validate data accuracy and completeness for inbound and outbound integrations, escalating issues to platform or senior engineering teams as appropriate. Monitor ERP application health and performance. Troubleshoot and resolve application issues, incidents, and data discrepancies, serving as an escalation point for complex operational problems. Ensure ERP applications are operated in compliance with security policies, healthcare regulations, and internal controls. Support audits and compliance reviews by providing documentation and system evidence as required. Maintain technical and operational documentation for ERP configurations, workflows, and support procedures. Provide user support, training assistance, and guidance to Finance and HR staff. Assist with knowledge transfer and onboarding for new application support staff. Education & Experience : Associate's degree in Computer Science , Information Technology, Finance, or a related field. 5+ years of experience in ERP application support, configuration, or enterprise application operations. Proven experience supporting financial or HR systems in a regulated environment. Experience working with vendors and third-party service providers. Technical Skills Strong hands-on experience supporting ERP systems for Finance and HR. Working knowledge of SQL for data validation and troubleshooting. Familiarity with application integrations and data flows across enterprise systems. Basic scripting skills (e.g., Python or JavaScript) for automation or issue resolution. Familiarity with healthcare interoperability concepts (HL7 / FHIR) from a support or validation perspective. Strong analytical and problem-solving skills. Clear communication skills for working with business users and technical teams. Center for Elders' Independence is a PACE (Program of All-Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life, and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a capitation healthcare plan in which CEI is paid a set amount for each participant enrolled.

Title: Senior Business Analyst Duration: FTE (Full time) Location: Remote with Need based travel Job Description: We're seeking a senior Business Analyst to lead data governance and management initiatives for US Healthcare Payer clients. You'll bridge business strategy and cloud data platforms - driving governance frameworks, modernization programs, and stakeholder outcomes on Azure and Microsoft Fabric. You'll partner with business and technical teams to drive data governance initiative to enable data lifecycle maturity through cataloging, metadata management, data quality, stewardship processes, and governance workflow enablement. What You'll Do Facilitate workshops, JAD sessions & client presentations Elicit & document requirements from healthcare payer stakeholders Support the execution of the enterprise Data Governance Framework, including policy adoption, standards rollout, and roles (Owner, Steward, Custodian) alignment. Define and document critical data elements (CDEs) and expected quality dimensions (accuracy, completeness, timeliness, uniqueness, validity). Conduct workshops with business to understand and document business definitions for critical data elements - to design a business glossary for the organization Curate metadata within the enterprise catalog (e.g., Microsoft Purview, OneLake Catalog), ensuring datasets include business context, owners, classifications, certifications, and lineage. Partner with technical teams to translate business rules into data quality checks and monitoring logic. Support data access governance by enabling entitlement workflows (e.g., OneLake request center Purview policies Fabric RLS/CLS). Ensure classified/sensitive data (PII, PHI, PCI, financial) follows regulatory controls and internal policy requirements (HIPAA, SOX, GDPR, privacy standards). Lead data migration analysis, mapping & validation activities Support Azure & Fabric data platform adoption and enablement What You Bring 8-14 years in Business Analysis with data governance and/or data management focus Understanding of data governance tools, such as, Microsoft Purview (Azure Purview) Deep Healthcare Payer domain knowledge Working knowledge of Microsoft Fabric Familiarity with HIPAA, HL7, FHIR & EDI standards Core Technologies Microsoft Purview, Azure Data Lake, Azure Data Factory, Azure Synapse, Azure Databricks, Microsoft Fabric, Power BI Healthcare Domain Claims Processing, Enrolment & Eligibility, Provider Network, HL7 / FHIR, EDI 837/835, HIPAA Compliance Great to Have Data Migration & Modernization, Collibra / Alation, DAMA-DMBOK, Azure Certifications, Agile / Scrum

Your success is a train ride away! As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees. Are you ready to join our team? Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. Opportunities: Lead & Principal Software Engineers for Digital Technology Role is based in Washington DC. Requests for Remote work will be reviewed but not guaranteed. Amtrak will be hiring experienced Software Engineers to support our Digital Technology (DT) organization. Open positions may include: Lead Software Engineer Principal Software Engineer Opportunities will exist across several Digital Technology teams supporting enterprise applications, cloud modernization, system integrations, and enhancements to core technology platforms. These engineering roles may support: Development of high-quality software systems Full-stack application development and architecture Cloud engineering and platform services API and microservices design Enhancements to enterprise systems (including SAP and related platforms) Mainframe/TPF modernization efforts Application support, testing, and deployment coordination Collaboration with business analysts, architects, and product teams to translate requirements into technical solutions If you would like to be considered for upcoming Software Engineering positions, please apply here. Minimum Qualifications Bachelor's Degree or equivalent combination of education, training and/or relevant experience. Plus 6 years of relevant work experience. Essential Functions Lead the design, development, and deployment of enterprise-grade applications using Java, Spring Frameworks, and Angular. Architect and implement cloud-native solutions leveraging AWS services and container orchestration with Kubernetes. Drive best practices in Agile development, CI/CD pipelines, and DevOps tooling (Jenkins, Git, Docker). Collaborate with cross-functional teams to ensure high-quality deliverables aligned with business objectives. Implement Test-Driven Development (TDD) and Behavior-Driven Development (BDD) methodologies to maintain robust and reliable code. Optimize application performance and scalability through effective database design and query tuning in PostgreSQL or other relational databases. Provide technical leadership, mentorship, and guidance to junior engineers and peers. Ensure compliance with security standards and industry best practices throughout the software development lifecycle. Preferred Qualifications Experience developing or modifying Java software applications and related technologies (Core Java, Spring Boot, Kafka, Node.js, Python, etc) Strong understanding of core internet technologies (HTTP, REST, database fundamentals, data modeling) Proficiency in SQL Server, Oracle, or similar relational databases Experience with frontend, backend, mobile, cloud services (AWS, Azure, GCP), DevOps (Jenkins, Kubernetes, Docker), or a combination of these Ability to define, design, and implement integration plans Familiarity with Agile methodologies (SCRUM, SAFe) Architecture & Leadership (especially for Principal level) Ability to articulate complex architectures in actionable terms Experience serving as a point of escalation for technical issue resolution Ability to support or lead architectural decision-making Strong documentation and communication skills Experience mentoring or guiding engineering teams Additional Profile Strengths Broad understanding of information systems and application architecture standards Experience with system maintenance, enhancements, or production support Ability to work under deadlines and manage changing priorities Knowledge, Skills, and Abilities Proficient in Java, Spring Core, Spring Boot, Spring MVC, Spring Batch, and Spring Integration. Strong front-end development skills with Angular (latest versions), JavaScript, TypeScript, HTML5, CSS3, Bootstrap, and Material UI. Deep understanding of AWS cloud services and cloud-native application architecture. Solid experience with SQL/PostgreSQL and relational database design. Hands-on experience with Agile methodologies, CI/CD pipelines, and DevOps tools (Jenkins, Git, Docker, Kubernetes). Familiarity with Jira and Confluence for project tracking and documentation. Strong knowledge of TDD and BDD principles. Excellent problem-solving and analytical skills. Strong communication and interpersonal abilities to collaborate effectively with stakeholders. Proven leadership experience in guiding teams and delivering complex projects. The salary/hourly range is $103,700 - $134,460 for the Lead Software Engineer and $124,600 - $161,352 for the Principal Software Engineer. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Requisition ID: 165702 Work Arrangement: 06-Onsite 4/5 Days for more information about work arrangements at Amtrak. Relocation Offered: No Travel Requirements: Up to 25% Recruiter Name: Joshua Popejoy Recruiter Email: recruiterEmail You power our progress through your performance. We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law. In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions. In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience. Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

Quality Assurance Analyst Req number: R7395 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Quality Assurance Analyst ready to take us to the next level! If you have 5+ years working QA, proficient in manual testing, including system and integration, and are looking for your next career move, apply now. Job Description We are looking for a Quality Assurance Analyst to ensure the quality assurance of enterprise systems, focusing on Salesforce-based applications and data modernization initiatives . This position will be a full-time contract and hybrid in Trenton, NJ. What You'll Do Create functional and non-functional test cases and acceptance criteria for Salesforce Lightning components, custom objects, and automated flows Execute functional, regression, and integration testing, including Salesforce and external data platform integrations (e.g., Snowflake, AWS) Document and evaluate test results within Agile management tools (e.g., Jira, Azure DevOps) Detect and log program bugs, such as validation rule failures and integration bottlenecks Work with developers to troubleshoot errors and verify fixes in sandbox environments Develop test procedures, training materials, and documentation for end-user testing and User Acceptance Testing (UAT) sessions Implement appropriate testing strategies, including manual and automated testing for Salesforce UI and API layers Collaborate with Salesforce Architects and Data Engineers on security requirements and customer-facing issues Participate in Agile development practices, including daily stand-ups, sprint planning, and retrospectives What You'll Need Required: Bachelor's degree or higher in a related technical field 5+ years of experience in software quality assurance Proficiency in manual testing, including system, integration, and regression testing 4+ years of Salesforce platform testing experience (e.g., Lightning, Flows, Objects) Strong knowledge of Agile/Scrum methodologies Proficiency in defect tracking tools like Jira or Azure DevOps Experience in API testing tools such as Postman or SoapUI Expertise in test case design and documentation Preferred: Knowledge of data validation and SQL (e.g., Snowflake or similar platforms) Experience with test automation tools like Playwright, Selenium, or Copado Skills in UAT coordination and business analysis Familiarity with public sector standards, including accessibility (Section 508) and data privacy requirements Experience managing test data and deployments across Salesforce Sandbox environments Physical Demands This role primarily involves sedentary work in an office environment Requires frequent use of a computer, including repetitive keyboard and mouse tasks May occasionally require standing or walking during onsite work Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111. $52 - $62 Per Hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Please Note : At this time, we are unable to provide visa sponsorship for this role. Candidates must be authorized to work in the United States without sponsorship now or in the future. Primary Function In this role, you will play a key part in supporting and enhancing our PLM systems and processes, ensuring accurate product data and efficient workflows across engineering, manufacturing, IT, and supply chain. You will work hands-on with PLM and CAD tools, contribute to process improvements, and collaborate with cross-functional teams to standardize best practices. The Analyst II role is ideal for someone with experience in PLM support who is ready to grow into a broader role with increased responsibility, visibility, and impact on A. O. Smith's global digital transformation. Responsibilities System Support & Administration Configure, maintain, and support PLM systems (e.g., SAP PLM, ECTR, DMS, CenitConnect APM, SOLIDWORKS). Assist in PLM and ERP upgrades, integrations, and deployment projects. Process & Workflow Optimization Analyze PLM workflows and recommend process enhancements. Support standardization of data structures, naming conventions, and lifecycle governance practices. Change & Configuration Management Support and manage Engineering Change Orders (ECOs), ensuring accurate documentation, timely approvals, and effective communication across engineering, manufacturing, and supply chain teams. Participate in defining and refining change management policies and configuration standards to support business-wide PLM adoption. Ensure alignment with compliance requirements and product traceability standards. Collaboration & Training Partner with engineering, IT, and product development teams to drive adoption of PLM best practices. Provide user training, create documentation, and serve as a point of contact for day-to-day PLM support. Data Integrity & Governance Conduct regular audits to ensure accuracy, security, and accessibility of product data. Support product data governance initiatives and lifecycle management standards. Qualifications Bachelor's degree in Engineering, Information Systems, Computer Science, or related field. 3+ years of experience in PLM administration, engineering services, or related technical role. Minimum of 3 to 5 years of related work experience, leading smaller projects or process improvements, mentoring junior staff. Advanced proficiency with PLM tools; SAP PLM and ECTR experience is strongly preferred. Strong knowledge of CAD systems (e.g., SOLIDWORKS, Inventor, AutoCAD) and integration with PLM. Strong problem-solving, analytical, and organizational skills. Excellent communication, facilitation, and cross-functional collaboration skills. Effective communication skills to collaborate with technical and non-technical stakeholders We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. ADA Statement & EEO Statement In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Sr. Systems Architect Req number: R7429 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Sr. Systems Architect ready to take us to the next level! If you have 5 years of working experience with PEGA post SSA certification and are looking for your next career move, apply now. Job Description We are looking for a certified PEGA Sr. Systems Architect to collaborate and provide technical expertise to ITO and assigned unit to develop technical solutions to implement business/system requirements. This position will be a full-time contract and hybrid in Trenton, NJ. What You'll Do The Certified PEGA Senior Systems Architect evaluates existing systems and/or user needs to analyze, design, recommend, and implement information system changes The PEGA SSA will be under the direct supervision of the chief of the AOC's Information Technology Office (ITO) or other designated ITO representative The PEGA SSA will be required to collaborate and provide technical expertise to ITO and assigned unit to develop technical solutions to implements business/system requirements The PEGA SSA will be required to attain a complete understanding of requirements and understand key concepts such as rule resolution, class structure design, and reusability Develop and/or modify programs Successfully unit test their work Develop supportive documentation Participate with the business analysts and/or users in the system testing of their programs In many cases, write system requirements based upon the business requirements received Implement a wide array of functionality from building high quality user experiences to implementing complex case management requirements. What You'll Need Required: Minimum of 5 years working experience post SSA certification The PEGA SSA must demonstrated knowledge of and applicability of Object-Oriented techniques and principles The PEGA SSA should have experience in Agile and Scrum methodologies The PEGA SSA must have a minimum of 5 years of related experience in all phases of object-oriented software development including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process-based applications Minimum of 3 years of experience in developing solutions utilizing PEGA A working knowledge of application design, case design, data modeling, automating business rules, business policies, user experience, reporting, integration, architecture, administration and security Exposure to a variety of technologies, including, but not limited to: WebSphere or WebLogic Application design/Case design experience Data Modeling experience Automating Business Rules / Business Policies experience PEGA Architect and how to integrate with customers technology tools PEGA Administration and Security experience Support of large-scale business centric Experience developing solutions utilizing PEGA rules and procedures Ability to communicate clearly and effectively both written and oral with technical and non-technical personnel 4-year college degree or equivalent technical experience PEGA Senior Systems Architect Certification Preferred: WebSphere or WebLogic experience J2EE (JSP, Servlets, EJB, XML, Java) experience MS/SQL or DB2 experience Related experience in ALL phases of Object-Oriented software development, including design, configuration, testing, debugging, implementation. Java Experience React experience Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111. $70 - $80 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Title: Project Manager / Scrum Master Location: Piscataway, NJ Positon type: W2 contract Mandatory skills: i. Senior PM/SM, preferably 8-10+ years in the same role as Appian Project Manager. ii. Need extensive Scrum Master Role well including coordination with multiple stakeholders etc. Job Description: We are seeking a proactive and results-driven Project Manager / Scrum Master to lead and facilitate Appian-based automation and development projects. The successful candidate will oversee project delivery, foster Agile best practices, and ensure seamless collaboration between technical teams and business stakeholders for successful implementation of Appian solutions. Responsibilities: Lead end-to-end project management for Appian-based initiatives, ensuring timely delivery within scope and budget. Serve as Scrum Master for Agile teams, facilitating daily stand-ups, sprint planning, reviews, retrospectives, and backlog refinement. Coordinate requirements gathering with stakeholders and translate them into actionable user stories and tasks. Collaborate closely with Appian developers, business analysts, and stakeholders to ensure clear communication and understanding of project goals. Monitor project progress, identify risks or issues, and implement mitigation plans. Track key metrics and prepare progress reports for senior management. Foster an Agile mindset and ensure the team adheres to Agile principles and practices. Manage project dependencies, resources, and timelines across multiple initiatives. Support change management activities and user adoption strategies for deployed Appian solutions. Ensure quality standards and deliverables meet organizational and client expectations. Continuously seek process improvements to enhance team productivity and project outcomes. Qualifications: Proven experience managing Appian projects or similar automation/low-code platform implementations. Strong understanding of Agile methodologies (Scrum, SAFe, Kanban Solid project management skills, including scope, schedule, and stakeholder management. Excellent leadership, communication, and team facilitation skills. Proficiency with project management tools such as Jira, Rally, MS Project, or equivalent. Ability to manage multiple projects simultaneously and adapt to changing priorities. Preferred Qualifications: Scrum Master Certification (CSM, PSM) or equivalent. Experience in enterprise application development or BPM platforms. Background in Business Process Automation, RPA, or related fields. Knowledge of the Financial Services industry or regulated environments is a plus.

Role: Sr. Scrum Master / Team Coach Cyber Security Location: Washington, DC Duration: 12 Months Need Local Resumes Only. We are seeking a Sr. Scrum Master / Team Coach to support a high-impact cybersecurity program within a major federal enterprise. This role combines hands-on Agile facilitation with team-level coaching to accelerate delivery, increase transparency, and strengthen Agile maturity across technical teams working in a mission-critical cyber environment. Summary: The ideal candidate will bring 5+ years of enterprise Scrum Master experience, a SAFe 6.0 Scrum Master certification, and deep proficiency with Jira Align, Jira Software, Confluence, and Kanban. This individual must be comfortable operating in a cybersecurity delivery setting, working closely with Product Owners, engineers, security analysts, and stakeholders to align team delivery with security objectives and regulatory mandates. Key Responsibilities: Facilitate Scrum and Kanban ceremonies across multiple Agile teams delivering cybersecurity solutions. Guide teams in adopting and optimizing Kanban practices, including managing WIP limits, visualizing flow, and driving cycle time improvements. Partner with Product Owners to maintain clear, well-groomed backlogs aligned to evolving cyber threats and compliance priorities. Enable teams to self-organize, manage flow, and improve delivery predictability through Agile metrics and visualization tools. Support cross-functional collaboration across security engineering, DevSecOps, compliance, and business stakeholders. Coach team members and junior Scrum Masters on Agile roles, ceremonies, and flow-based delivery. Drive continuous improvement via retrospectives and actionable insights tied to security KPIs and delivery objectives. Leverage Jira Align and related Atlassian tools to support transparency, dependency mapping, and release planning. Serve as a key liaison between cyber leadership and delivery teams to ensure alignment on security posture, risks, and backlog priorities. Foster a culture of psychological safety, rapid learning, and disciplined agility in a high-stakes technical environment. Required Qualifications: 5+ years as a Scrum Master or Agile Team Coach in large enterprise environments. SAFe 6.0 Scrum Master Certification (SSM) Required. Expert-level experience with Jira Align, Jira Software, Confluence, and Kanban frameworks. Experience supporting cybersecurity, DevSecOps, or regulatory compliance teams. Strong communication, facilitation, and stakeholder engagement skills. Bachelors degree or equivalent work experience.

Position Summary Transform lives by designing and implementing robust integration solutions between disparate software applications using various middleware platforms to include Mid-State Enterprise Resource Planning (ERP) tools and Active Directory environments. This is not a remote position and will require an on-campus presence. Duties & Responsibilities Plan, execute, and manage the integration and support of new and existing applications into Mid-State's ERP and AD environments. Troubleshoot and provide technical guidance for integrated software application issues, ensuring high availability and performance of connected applications. Integrate systems technologies. Improve application performance to include evaluating existing applications for effectiveness and making recommendations for improvement as appropriate. Document integration designs, configurations, and operational procedures for future reference and knowledge transfer. Support security subsystems. Collaborate with business users and business analysts to translate business requirements into technical integration specifications. Develop and maintain APIs and connectors to facilitate seamless data exchange and process automation across enterprise systems. Other duties as assigned. Qualifications Bachelor's degree in Programming or related field required. Minimum of three years of experience with API Design and Management (REST, GraphQL, OData, Lingk, OpenAPI/Swagger). Minimum of five years of experience within the Microsoft Development Environment C#, MSSQL, ASPNET.CORE; on the Microsoft stack; and with SQL (complex queries, stored procedures, table design). Knowledge of multiple integration disciplines, web services, REST, OData, file based with FTP. Experience with system integration architecture and design; project management; Visual Basic.NET, Web and Server-Side programming; Windows and Exchange PowerShell. Must possess excellent problem resolution, organizational, interpersonal, communication, and project management skills. Must possess ability to: Achieve a satisfactory level of technical, functional, and/or professional skill or knowledge in position- related areas; keep up with current developments and trends in areas of expertise; leverage expert knowledge to accomplish results. Leverage one's practical knowledge and understanding of recent technology tools, solutions, and trends to improve work results, solve work problems, and take advantage of new business opportunities. Place a high priority on the (internal or external) customer's perspective when making decisions and taking action; implement service practices that meet the customers' and own organization's needs. Identify and understand problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choose the best course of action by establishing clear decision criteria, generate and evaluate alternatives, and make timely decisions; take action that is consistent with available facts and constraints and optimizes probable consequences. Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive. Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed. Demonstrate a positive attitude and approach toward work. Must embrace Mid-State's core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service. Compensation & Benefits Compensation is dependent upon experience and qualifications. Benefits include health, dental, and vision insurance; life insurance; short-term and long-term disability; paid time off and holidays; flexible spending account; Wisconsin Retirement System; 403(b) and 457; employee assistance program; educational assistance; and employee wellness program. How To Apply To be considered for this position, you must complete an online application. You should have the following information available when completing an application: Contact information (addresses, phone numbers) Employment History Education Electronic copy of resume and transcripts Application materials submitted via mail, fax, email, or in-person will not be considered. Incomplete applications or applications noting "See Resume" will not be considered. Continuous recruitment with first review of completed applications starting March 3, 2026. Applications received on or after March 3rd may be considered in a secondary pool. Please note that Mid-State's main form of communication during the recruitment process is email. In addition to receiving communications from email addresses with domain, you may receive emails from . Please be sure to watch your inbox as well as junk, spam, and clutter folders. Equal Opportunity Mid-State Technical College, an equal opportunity employer and educator, does not discriminate on the basis of race, color, national origin, gender, disability, sexual orientation, or other applicable legislated categories, in its services, employment programs, and/or its educational programs and activities, including but not limited to admission, treatment, and access. Mid-State Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: VP-Human Resources, 32nd Street N, Wisconsin Rapids, WI 54494, Phone: or Email:. Optimize Your Online Application Experience Below you will find a few technical tips to help ensure a positive and successful online application experience: Be sure to fill in each field in the application. You will receive an error message at the time of submission and your application will not be submitted if each required field is not filled in. Avoid clicking the back, forward, or refresh buttons while applying. Doing so will interfere with the submission and may result in data loss. Clear your browser's temporary files/cache and cookies prior to beginning the application. Disable pop-up blockers. Do not bookmark or favorite the application. Navigate to the careers site each time you wish to access your saved/submitted application. Your application session will remain open for 24 hours assuming you do not close your browser. To ensure submission, complete the application process within that time frame. The following browsers are currently supported: Internet Explorer 9, 10, 11 Firefox Google Chrome Safari The following operating systems are currently supported: Windows 7 and 8, both 32-bit and 64-bit, as well as Mac OS 10.6 and greater. If you experience issues in submitting your online application, please contact Human Resources at .

Jasco is looking for a qualified Technical Program Analyst who will be a hands-on problem solver and delivery coordinator responsible for stabilizing and advancing Jasco's integration initiatives through various applications, including electronic data interchange (EDI), ERP, ETL/Data Warehousing, API interfacing, and supporting business applications cross-functionally across the organization. EDI / ERP Integration Support (Critical) Analyze and resolve recurring EDI and ERP-adjacent issues, including: ERP job flow anomalies Trusted Link and mailbox mapping issues Support EDI initiatives by: Identifying repeat failure patterns Implementing permanent fixes for failed processes Coordinating with EDI analysts and vendors on priority partners Technical Program Execution and Coordination Act as the technical resource across initiatives that touch multiple systems Track dependencies and risks across: EDI ERP / AS/400 SQL / CRM / Workbench Translate business needs into clear technical execution paths Coordinate work between internal teams and external vendors Ensure work is sequenced realistically based on capacity and risk Create new automation workflows using Azure Data Factory and additional API focused integration tools (Workfront Fusion, SSIS, and others) Documentation and Knowledge Preservation Document: Workflows and integration logic ERP / ERP customizations and decision points Known failure modes and resolution paths Produce system impact maps to reduce risk during: ERP modernization Platform upgrades Vendor transitions Continuous Improvement and Risk Reduction Identify risky or single-threaded processes Recommend automation, simplification, or retirement of legacy logic Proactively reduce escalation volume by fixing root causes Stay current on relevant technologies affecting Jasco's integration landscape Thoroughly review and update job flows and data mapping across core systems, assess onboarding processes with integration partners, and support the identification and resolution of recurring issues leading to electronic data interchange (EDI) failures. Qualifications At least 7-10 years of experience in managing complex IT projects At least 2 years of production exposure to EDI. At least 2 years of experience writing applications or integrations with low-no code applications (Power Apps, Power Automate, Adobe Workfront Fusion, etc) At least 2 years of experience working with API integrations between business systems in Azure Data Factory or a similar integration platform. At least 2 years of experience in programming experience with object oriented code (RPG, MVC, .NET, C#, etc) At least 2 years of experience working in Transact SQL (T-SQL) based platforms such as Microsoft SQL Server, IBM DB2, or MySql. Certifications in any of the above is a plus. Jasco is an Equal Opportunity/Affirmative Action/E-Verify Employer

Financial Data Analyst Req number: R6473 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Financial Data Analyst ready to take us to the next level! If you have financial management experience, strong analytical skills and advanced Excel expertise, and are looking for your next career move, apply now. Job Description We are looking for a Financial Data Analyst to track, monitor, analyze, and report on the performance and status of IT Product Construction projects. The role supports portfolio management decision-making by providing insights into project financial performance, resource allocation, risk mitigation, and strategic alignment. The analyst will assist in identifying trends and areas for process improvement, while collaborating with various teams. The role involves working closely with project managers, stakeholders, and executive leadership to develop dashboards, reports, and presentations that facilitate financial transparency and project success. In essence, the Financial Data Analyst acts as a bridge between project data and decision-making, enabling the PMO to effectively manage projects, optimize performance, and achieve strategic objectives. This position will be a contract and onsite in Miramar, FL. Due to the specific legal and contractual requirements associated with this position, this role will be direct employment with CAI. This position does not offer work authorization sponsorship now or in the future. What You'll Do Gather and analyze data from various project management systems and tools to track project performance against key performance indicators (KPIs), budgets, and timelines. Collect, validate, and analyze project data related to schedules, budgets, risks, and resources Develop and distribute regular project reports, dashboards, and other visualizations to communicate project performance to stakeholders. Identify trends, patterns, and issues through data analysis and recommend corrective actions Ensure the accuracy, completeness, and consistency of project data across the PMO Identify opportunities to improve processes based on data analysis and best practices Collaborate with project teams to improve data collection processes and reporting methods. Assist project managers and teams with data-related tasks, such as creating reports, analyzing data, and troubleshooting issues Support the implementation of new reports, tools, and processes. Assist in the development and maintenance of project documentation and data standards Identify and analyze potential risks based on project data and assist in the development of risk mitigation strategies Effectively communicate data insights and recommendations to stakeholders at various levels of the organization Responsible for budget management for the scope they are accountable for. Manage internal labor in collaboration with Project Managers against the budget. Solid understanding of accounting rules for expense and capital activities What You'll Need Required: Bachelor's degree in business, Data Analytics, Information Systems, or related field 5+ years of financial management experience. Experience in forecasting, budgeting, and month-end close activities 5+ years of advanced knowledge/experience with MS Excel. Advanced Excel skills, including power-pivots, VLOOKUP, and nesting formulas. 5+ years of experience in data analysis, preferably within a PMO or project environment 5+ years of demonstrated experience with data visualization and reporting tools 5+ years of experience communicating with various stakeholders within the organization 3+ years of experience creating presentations in PowerPoint and presenting to executive stakeholders Must be proficient in Microsoft Office (MS Word, Excel, PowerPoint) Experience in data analysis tools like Excel, SQL, Tableau, or Power BI Preferred: Proven experience implementing or improving processes using Excel/data Strong analytical and problem-solving skills Excellent communication and interpersonal skills Experience with Agile, Waterfall, or hybrid project management methodologies Familiarity with project management tools like Jira, Microsoft Project, or Trello Financial analytical skills, including spend curves, burn-rate, and rate-volume analysis. Physical Demands Ability to safely and successfully perform essential job functions consistent with the ADA and other standards Sedentary work involving sitting or remaining stationary most of the time with occasional movement around the office Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111. $40.00-$45.00 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

QUALITY CONTROL AND COMPLIANCE OFFICER WHAT IS THE OPPORTUNITY? Assists the PB Unit with lending-related compliance issues. Identifies risks and internal control weaknesses. Ensures that all loans are in compliance with company policies and procedures and state/federal regulatory guidelines. Assists in the development and maintenance of Quality Control (QC) program. WHAT WILL YOU DO? Develop, maintain, and communicate the PB compliance program using appropriate internal controls, policies and procedures, and monitoring. Plan and perform compliance reviews to evaluate the departments control environment. Assist in the development and maintenance of Quality Control (QC) program. Ensure that policies and procedures are developed to address risks and regulatory requirements. Verify the existence and accuracy of legal documents and credit documents. Review the designated sample size of all approved and renewing loans for compliance with Reg. B, Z and CRA, FCRA, HMDA as well as department procedures and credit policy. Review all declines, monthly, to ensure compliance with applicable regulations and accuracy of Notices of Adverse Action. Review 100% of non-funded loans for regulatory compliance and conformance with timing, notification and secondary reporting such as HMDA. Maintain department compliance database ensuring that all required sampling is performed within required guidelines. Monitor and prepare HMDA and Reg O reports for management review and approval. Promote and support employee awareness and knowledge of compliance polices. Provide immediate feedback to colleagues, team leaders and management of trends encountered during review and established monitoring processes. Work with management and business systems analyst to ensure that the monitoring database remains current with regulatory, policy and procedure changes. Participate in the training process of applicable colleagues including developing specific training, creation of job aids and communication of same to colleagues. Ensure integrity of data contained in all database platforms used internally to effectively monitor regulatory compliance. Monitor pipeline and new business entries to ensure high risk potential transactions are correctly entered into the platform to both prevent regulatory exceptions as well as to ensure proper reporting as transactions are approved or closed. Attend and participate in compliance meetings and as assigned as a representative of the Credit Support team. Attend Lending compliance training meetings as required to discuss relevant issues and to determine possible impact to the unit. Communicate to management to determine relevant course of action or procedural change as a result of such attendance. Identify risks and internal control weaknesses to ensure Lending activities meet with Bank policy, legal and regulatory requirements. Recognize compliance problems and recommends corrective action. Monitor new and/or revised laws and regulations affecting compliance as communicated via published communication alerts and/or corporate compliance directives. Implement a plan for addressing changes through training or creation of policies and procedures in conjunction with such communications. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 7-10 years of experience in Compliance or Operations laws and regulations required. Minimum 7 years of experience in a banking or lending environment required Minimum 3 years of experience working with Federal and State lending and compliance regulatory matters Minimum 5 years of experience with Microsoft Office required Additional Qualifications Regulatory or Compliance Audit experience with a regulated financial institution is preferred. Thorough knowledge of related state and Federal banking regulations Reg. B, Reg. Z, RESPA, HMDA, Fair Housing, FCRA/FACTA etc Excellent oral, written and interpersonal communication skills with the ability to convey complex concepts in a clear and concise manner and provide clear guidance to all levels of staff, adapting the communications to the experience and knowledge level of the target audience. Ability to analyze complex situations, understand new regulations and environmental changes. Have the ability to work closely with compliance staff to keep department procedures aligned with regulatory and corporate requirements. Ability to effectively train and guide others in a classroom or one-on-one environment. Monitor training collateral to ensure alignment with current procedures and regulations. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $71,869 - $114,797 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

INVESTMENT MANAGEMENT GOVERNANCE OFFICE BUSINESS ANALYST WHAT IS THE OPPORTUNITY? Working within the Wealth Management division, you will be part of the team that provides oversight and guidance to City National's lines of business with a strong focus on integrated and streamlined investment management governance programs. WHAT WILL YOU DO? Build and sustain effective relationships and alliances both internally and across all lines of business and staff areas to help deliver results and to ensure applicable issues are identified, analyzed and managed appropriately. Understand interdependencies across LOBs and support groups to achieve success in supporting remediation of regulatory, internal audit, and self-identified issues. Analyze, evaluate and periodically review current risk management practices relating to RNDIP activities across the organization, including activities at network affiliates. Collaborate closely with colleagues across Risk, Compliance and Internal Audit to strengthen the control environment and enhance risk management practices. Monitor activities of the network affiliates for adherence to CNB's networking agreements and RNDIP policies and procedures Analyze and evaluate RNDIP data (e.g. Network Affiliate Continuous Monitoring Questionnaires, RNDIP sales activity dashboards, monthly reconciliation of RNDIP referral activity to systems of record, etc.), and provide insight to the practical impacts/implications to the impacted business line and/or Network Affiliate. Support development of reporting associated with RNDIP activities to appropriate governance committees. Track completion of required training for RNDIP programs across LOBs. Support execution of activities described in the RNDIP Program Procedure, including completion of annual RNDIP risk assessment summary. Support audit and examination activities. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree Minimum 3 years within or related to financial services Additional Qualifications 3+ years in a role requiring complex problem solving Investment product knowledge preferred Strong interpersonal and influencing skills - and ability to interact with colleagues at all levels in a peer-like way, and achieve goals without direct control over resources Strong emerging end-to-end generalist problem solving skills, e.g., defining and deconstructing problems, prioritizing issues and analysis, structuring and building quantitative and qualitative/conceptual analyses Demonstrated ability to influence change, build relationships, communicate effectively, work under pressure, manage multiple priorities and deliver high caliber results. Proficiency with MS Excel and PowerPoint Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities. An outstanding ability to analyze problems, communicate effectively and confidently (both oral and written), work well in cross-functional teams Quick learning ability, outstanding analytical skills and a structured way of thinking, your attention to details is exceptional Operate well under stress, even faced with tight timelines for ambitious deliverables Excellent relationship and stakeholder management skills Be able to handle uncertainty well, and are able to simplify complexity WHAT'S IN IT FOR YOU? Compensation Starting base salary: $37.96 - $60.64 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

INVESTMENT MANAGEMENT GOVERNANCE OFFICE BUSINESS ANALYST WHAT IS THE OPPORTUNITY? Working within the Wealth Management division, you will be part of the team that provides oversight and guidance to City National's lines of business with a strong focus on integrated and streamlined investment management governance programs. WHAT WILL YOU DO? Build and sustain effective relationships and alliances both internally and across all lines of business and staff areas to help deliver results and to ensure applicable issues are identified, analyzed and managed appropriately. Understand interdependencies across LOBs and support groups to achieve success in supporting remediation of regulatory, internal audit, and self-identified issues. Analyze, evaluate and periodically review current risk management practices relating to RNDIP activities across the organization, including activities at network affiliates. Collaborate closely with colleagues across Risk, Compliance and Internal Audit to strengthen the control environment and enhance risk management practices. Monitor activities of the network affiliates for adherence to CNB's networking agreements and RNDIP policies and procedures Analyze and evaluate RNDIP data (e.g. Network Affiliate Continuous Monitoring Questionnaires, RNDIP sales activity dashboards, monthly reconciliation of RNDIP referral activity to systems of record, etc.), and provide insight to the practical impacts/implications to the impacted business line and/or Network Affiliate. Support development of reporting associated with RNDIP activities to appropriate governance committees. Track completion of required training for RNDIP programs across LOBs. Support execution of activities described in the RNDIP Program Procedure, including completion of annual RNDIP risk assessment summary. Support audit and examination activities. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree Minimum 3 years within or related to financial services Additional Qualifications 3+ years in a role requiring complex problem solving Investment product knowledge preferred Strong interpersonal and influencing skills - and ability to interact with colleagues at all levels in a peer-like way, and achieve goals without direct control over resources Strong emerging end-to-end generalist problem solving skills, e.g., defining and deconstructing problems, prioritizing issues and analysis, structuring and building quantitative and qualitative/conceptual analyses Demonstrated ability to influence change, build relationships, communicate effectively, work under pressure, manage multiple priorities and deliver high caliber results. Proficiency with MS Excel and PowerPoint Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities. An outstanding ability to analyze problems, communicate effectively and confidently (both oral and written), work well in cross-functional teams Quick learning ability, outstanding analytical skills and a structured way of thinking, your attention to details is exceptional Operate well under stress, even faced with tight timelines for ambitious deliverables Excellent relationship and stakeholder management skills Be able to handle uncertainty well, and are able to simplify complexity WHAT'S IN IT FOR YOU? Compensation Starting base salary: $37.96 - $60.64 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Job Summary The Senior Analyst, Global Data & Analytics plays a significant role supporting analytics work to generates value to the business by improving decision support and eliminating manual processes at Marriott Vacation Worldwide Corporation. The Sr. Analyst is responsible for analyzing business needs to help identify business problems and propose and deliver solutions. The incumbent has the responsibility for understanding and translating business needs into effective data requirements and analytic solutions. The Sr. Analyst participates in application projects, upgrades, implementations and enterprise technology solutions, contributing specialized data skills and knowledge to support all areas of MVW. Primary job responsibilities include meeting with business representatives to determine data and analytic requirements on projects, participating in dimensional model design reviews, semantic model development, dashboard development, data testing and deployment scheduling. Other supplemental responsibilities include partnering with the integration team to determine integration data requirements, creating/managing analytics documentation, providing production support, and partnering with the Data Enablement team to ensure data assets are appropriately cataloged. Responsibilities Responsible for partnering with the data integration team to translate reporting requirements into data requirements for the Enterprise Data Warehouse. Responsible for the development and maintenance of Power BI semantic models and dashboards Adhere to all SOX processes to ensure strong controls around data and analytic processes Responsible for using a standard and efficient template and methodology. The incumbent should exhibit strong interpersonal, organizational and communication skills. Responsible for providing Global Data & Analytics with advanced business intelligence expertise. Responsible for defining enhancements, data testing, troubleshooting and bug fixing. Experienced in Data modeling concepts including fact and dimensional modeling. Responsible for reviewing documentation including design specifications, job schedules and ETL flows. Collaborates with business partners to translate reporting and advanced analytics requirements into data pipeline and modeling requirements. Applies data wrangling techniques to ensure data accuracy, consistency, and readiness for reporting and advanced analytics applications. Identifies solutions and implements best-practice processes for Global Data & Analytics Collaborates with external technical service providers to satisfy system change standards to meet the needs of business stakeholders. Works collaboratively with business users to understand complexities of the business and ensure timely exchange of information, user satisfaction, and process improvements. Develops & maintains strong customer relationships. Acts as a team lead for implementation and upgrade projects for the various data projects. Develops an understanding of MVW business processes and how they interact with MVW applications. Assists in special projects as required. Performs other duties as needed. Specific Candidate Profile Education Bachelor degree in Analytics or Information Systems or equivalent experience required Experience At least seven (7) years of relevant and progressive work experience Demonstrated success leading and developing a strong project team in a complex, service-intensive, deadline-driven environment Proficient use of SQL or similar tool sets in analyzing and documenting data requirements and business rules Proficient use of Analytics tools such as Power BI (preferred) or Tableau Hospitality and/or Timeshare experience preferred Skills and Attributes: Microsoft Office (all apps) SQL analysis experience Demonstrated ability to learn complex business processes and develop solutions to address business system needs in a holistic manner Strong communication and networking skills providing the ability to work in a dynamic, multi-functional matrix environment Advanced skills in date warehouse analysis, business intelligence reporting / analysis software, design and production support is required Working knowledge of project estimations, configuration management, quality assurance and testing methodology is required Proven ability to analyze data and make recommendations for data and analytic solution approaches Must be proficient in viewing objects in Oracle and SQL Server, T-SQL Must have experience in Oracle and/or Microsoft SQL Server procedural language, business analysis, and business intelligence Preferred experience working with Agile methodologies Effective at prioritizing work and following through on commitments Demonstrated agility in a constantly changing, fast-paced, deadline-oriented environment Demonstration leadership in the project and upgrade implementations Strong service orientation and excellent communication skills Energetic and ability to work under pressure in a fast paced environment Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Title: Technical Medicaid Business Analyst Location: Work from Home Schedule: Mon - Fri, 8:30AM - 5:00PM EST Note: This is a W2 contract role - C2C, 1099, & 3 rd party candidates WILL NOT be considered The Technical Medicaid Business Analyst serves as a critical bridge between Medicaid business operations and technical delivery teams. This role is responsible for translating federal and state Medicaid requirements, health plan business needs, and operational workflows into detailed functional requirements that support system configuration, data integration, reporting, and compliance. The Analyst will partner closely with business stakeholders, IT teams, vendors, and external partners to ensure Medicaid systems and solutions meet contractual, regulatory, and operational expectations. Position Responsibilities: Medicaid Business & Regulatory Analysis o Analyze federal and state Medicaid regulations, contract requirements, and policy guidance, and translate them into clear business and functional requirements o Support Medicaid program areas such as eligibility, enrollment, claims, encounters, care management, provider management, quality, and compliance o Interpret CMS, state agency, and contractual changes and assess operational and system impacts Technical Requirements & Solution Design o Develop detailed functional and technical requirements, including use cases, process flows, data mappings, interface specifications, and system configuration needs o Collaborate with IT, data, and vendor teams to design and validate technical solutions that align with Medicaid business needs o Support system enhancements, defect resolution, and new implementations across core Medicaid platforms (e.g., claims, encounters, care management, data warehouse) Data & Integration Support o Analyze data flows between Medicaid systems, vendors, and external entities (state agencies, CMS, providers) o Support reporting, analytics, and regulatory submissions (e.g., encounter data, quality measures, financial reporting) o Assist with data validation, reconciliation, and root-cause analysis for Medicaid data issues Stakeholder & Cross-Functional Collaboration o Serve as a liaison between Medicaid business teams, IT, finance, compliance, and external vendors o Facilitate requirements workshops, design sessions, and stakeholder reviews o Clearly communicate complex technical concepts to nontechnical stakeholders and business priorities to technical teams Testing & Implementation Support o Support system testing activities, including test planning, test case development, and user acceptance testing (UAT) o Validate that solutions meet Medicaid business and regulatory requirements prior to deployment o Support golive activities and postimplementation issue resolution Documentation & Governance o Maintain clear, auditready documentation of requirements, decisions, and approvals o Ensure alignment with Medicaid governance, SDLC, and change management processes o Support audits, regulatory reviews, and compliance inquiries, as needed Position Qualifications: 5+ years of experience as a Business Analyst, with direct Medicaid or healthcare payer experience Strong understanding of Medicaid programs, managed care operations, and state/federal compliance requirements Experience translating business requirements into technical specifications Experience working with IT teams, system vendors, and data/reporting teams Strong analytical, documentation, and problem-solving skills Experience supporting Medicaid managed care organizations (MCOs) or state Medicaid programs preferred Familiarity with Medicaid healthcare payer systems such as claims platforms, encounter processing, care management systems, or eligibility/enrollment platforms preferred Experience with data analysis, SQL, or data warehouse concepts preferred Knowledge of CMS reporting, state encounter submissions, or quality programs preferred Experience with Agile, SAFe, or traditional SDLC methodologies preferred A minimum of a Bachelor's Degree in Business, Information Systems, Health Administration, Public Health, or other related field .

Description: The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner. The analyst will maintain a high first-call resolution rate while meeting or exceeding performance metrics for utilization, occupancy, and ready time in queue. Manage personal queue of open tickets and continually follow up to ensure timely incident resolution and customer satisfaction. Proactively identify and take steps to resolve or eliminate recurring incident types. Participate in process improvement and knowledge documentation activity to positively impact customer satisfaction and increase operating effectiveness and efficiency. Summary/Objective Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously into the case management system. Monitor tickets generated by Case Management Systems for critical problems; perform first-level troubleshooting to diagnose issues and escalate to the appropriate provider. Monitor and enforce system security guidelines for all clients. Create user accounts and access rights for clients when applicable. Administer, configure, and maintain Microsoft Windows Server environments, ensuring optimal performance, security and reliability. Collaborate with IT team members to monitor, manage and troubleshoot M365 services including Azure, EntraID and Intune Assist with administering M365 services such as Exchange online, Sharepoint, Azure and other related applications Provide exceptional customer service to all clients. Proactively support and maintain effective user relationships by educating clients on system operations and applications. Utilize all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards. Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure customer productivity. Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction. Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies to provide technically accurate solutions to customers. Administer Microsoft based systems as a shared responsibility, Active Directory, GPOs, DNS, NFS, and related enterprise management systems Administrative management of Web services such as IIS and Apache Ability to create new and manage email accounts in M365. Basic administrative support of databases such as Microsoft SQL and MySQL Work with a variety of proprietary customer applications for implementation and perform upgrades as required. As necessary, work with application support team for full resolution of any issues. Assist to develop internal documentation and procedures related to specific customer environments. Participate in after-hours (24 7) support on-call rotation, which will include calls on various technology platforms (including, but not limited to, Microsoft OS and basic network support) Participate in duties as assigned such as application support, patch management, client support activities, etc. Position Type/Expected Hours of Work Position is typically Monday through Friday, 8am to 5pm Eastern. Work time must be flexible for occasional outside normal business hours work based on client demand or need. Participation in an on-call schedule that is estimated to be one week on, six weeks off (on average). Travel Limited travel to/from the data center and/or client locations. Requirements: Competencies Proficient with wide range of technologies (Microsoft, Citrix, VMWare, Hyper-V, etc.) Working knowledge of PC's, operating systems, applications, networks, and hardware concepts Customer focused Understanding of IT processes and procedures concepts Excellent troubleshooting capabilities Monitoring of server performance and troubleshoot problem areas as needed Basic understanding of M365 environments including, Azure, Entra ID, Intune, and others. Strong analytical and problem-solving ability to effectively prioritize and execute tasks Good written, oral, and interpersonal communication skills Ability to work within an on-call rotation as well as nights and weekends Highly self-motivated and directed with keen attention to details Ability to work both independently and in a collaborative team environment Ability to grow and learn new technologies Willingness to learn, maintain, and sustain current and new technology related certifications and trainings, as offered or required Required Education and Experience 5+ years of experience with case management, troubleshooting, and service desk support. Minimum of High School Diploma Required Certificate and/or bachelor's degree in technology preferred PIbca4-1750