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IT Service Desk Technician
Uline Pleasant Prairie, Wisconsin
IT Service Desk Technician Pay from $24 to $30 per hour with significant growth and earning potential! Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Uncover your full potential in a collaborative IT environment where you'll troubleshoot technology issues as an IT Service Desk Technician. Bring your skills to an industry leader that runs one of the largest e-commerce sites in the U.S. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Hours: Sunday - Thursday, 6 AM to 2:30 PM Position Responsibilities Provide support and troubleshooting for desktop, laptop and data center hardware / software issues. Create incident tickets to document issues and route tickets to appropriate support group. Handle major IT incident management to quickly resolve issues that impact the business. Support IT operations including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution. Conduct user account set-up, security maintenance and systems monitoring. Minimum Requirements High school diploma or equivalent. Bachelor's degree preferred. 3+ years of experience as IT Service Desk Technician or Data Center Operator. Experience with incident, change and problem management in a multi-location data center. Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow. Uline does not participate in the H1-B lottery. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks On-site café and first-class fitness center with complimentary personal trainers. Over four miles of beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled () Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
04/04/2026
Full time
IT Service Desk Technician Pay from $24 to $30 per hour with significant growth and earning potential! Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Uncover your full potential in a collaborative IT environment where you'll troubleshoot technology issues as an IT Service Desk Technician. Bring your skills to an industry leader that runs one of the largest e-commerce sites in the U.S. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Hours: Sunday - Thursday, 6 AM to 2:30 PM Position Responsibilities Provide support and troubleshooting for desktop, laptop and data center hardware / software issues. Create incident tickets to document issues and route tickets to appropriate support group. Handle major IT incident management to quickly resolve issues that impact the business. Support IT operations including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution. Conduct user account set-up, security maintenance and systems monitoring. Minimum Requirements High school diploma or equivalent. Bachelor's degree preferred. 3+ years of experience as IT Service Desk Technician or Data Center Operator. Experience with incident, change and problem management in a multi-location data center. Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow. Uline does not participate in the H1-B lottery. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks On-site café and first-class fitness center with complimentary personal trainers. Over four miles of beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled () Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
IT Help Desk/Data Control Tech (1st Shift Onsite)
Colony Brands, Inc. Monroe, Wisconsin
SC Data Center is an affiliate company of Colony Brands which is one of North America's largest and most successful direct marketing catalog and e-Commerce companies. Our company has grown from a premier mail-order cheese company to include a diverse portfolio of affiliates, brands and products ranging from apparel to kitchen appliances, while maintaining our roots as a private, customer-centric business based in Monroe, WI. Our employees ARE our most important asset. To holistically support them and our strategic business operations, we are seeking a self-motivated, team player, and independent IT Data Control Technician. What You'll Do: Our IT Help Desk/Data Control Technician will be responsible for assisting with first shift departmental responsibilities. This includes providing first-level Help Desk support to both internal and external customers for general business hardware and software questions. In addition, the Data Control role includes assisting our internal development teams with job scheduling and troubleshooting. You'll also be responsible for: • First level Help Desk support for Internal and External customers for general hardware and software problems. • Create and update user access and permissions within supported systems • Track and prioritize batch schedules and ADHOC job requests through an interactive enterprise scheduling platform. • Monitor business report accuracy through reconciliation and validation while administering inbound and outbound data file processing workflows. • Coordinate changes and scheduled system maintenance windows with outside business partners.
04/04/2026
Full time
SC Data Center is an affiliate company of Colony Brands which is one of North America's largest and most successful direct marketing catalog and e-Commerce companies. Our company has grown from a premier mail-order cheese company to include a diverse portfolio of affiliates, brands and products ranging from apparel to kitchen appliances, while maintaining our roots as a private, customer-centric business based in Monroe, WI. Our employees ARE our most important asset. To holistically support them and our strategic business operations, we are seeking a self-motivated, team player, and independent IT Data Control Technician. What You'll Do: Our IT Help Desk/Data Control Technician will be responsible for assisting with first shift departmental responsibilities. This includes providing first-level Help Desk support to both internal and external customers for general business hardware and software questions. In addition, the Data Control role includes assisting our internal development teams with job scheduling and troubleshooting. You'll also be responsible for: • First level Help Desk support for Internal and External customers for general hardware and software problems. • Create and update user access and permissions within supported systems • Track and prioritize batch schedules and ADHOC job requests through an interactive enterprise scheduling platform. • Monitor business report accuracy through reconciliation and validation while administering inbound and outbound data file processing workflows. • Coordinate changes and scheduled system maintenance windows with outside business partners.
SERVICE LANE MANAGER - Hyundai
Carter Myers Automotive Lexington Park, Maryland
Description: Full-Time Employee-Owned Company As the Service Lane Manager at Hyundai of Lexington Park, you are the Relationship Architect of our service operations. You will lead a high-volume, tech-forward service center where excellence, accountability, and guest experience drive everything we do. We're seeking a data-driven, people-focused leader with a passion for developing technicians, optimizing workflow, and growing profitability-without ever sacrificing trust. Why CMA? Employee-Owned - build real personal wealth over time. Growth-focused culture with ongoing development opportunities. Supportive leadership and advanced operational tools. Competitive salary, performance incentives, and comprehensive benefits. We Value Diversity CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Requirements: What You'll Do Lead and coach advisors and technicians in a high-performance, ownership-driven culture. Drive key service metrics: H/RO, effective labor rate, shop efficiency, and guest satisfaction. Manage workflow, dispatching, quality control, and warranty processes. Analyze financial statements, identify missed opportunities, and manage controllable expenses. Recruit, mentor, and develop technicians through training and certification growth. Ensure an ultra-clean, safety-compliant facility that meets Hyundai and OSHA standards. What You Bring 3-5+ years of automotive service management experience with KPI growth. Strong technical knowledge of Hyundai standards, warranty procedures, and modern DMS/CRM systems. Financial literacy with the ability to identify revenue opportunities. A motivational leadership style based on coaching, accountability, and a "Believe" mentality. Preferred Experience in a high-volume dealership environment. Strong track record of developing skilled technicians. Familiarity with CDK (a plus but not required). Certifications/Licenses Valid driver's license Benefits 401(k) with company match Employee Stock Ownership Plan (ESOP) Health, dental, and vision insurance. Tuition reimbursement Opportunities for career growth within CMA's dealership network Employee discounts on vehicles and services Closed on Sundays Pre-Employment Screening Notice Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening. Join our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application! Compensation details: 00 Yearly Salary PI44e3b41a9d86-4039
04/03/2026
Full time
Description: Full-Time Employee-Owned Company As the Service Lane Manager at Hyundai of Lexington Park, you are the Relationship Architect of our service operations. You will lead a high-volume, tech-forward service center where excellence, accountability, and guest experience drive everything we do. We're seeking a data-driven, people-focused leader with a passion for developing technicians, optimizing workflow, and growing profitability-without ever sacrificing trust. Why CMA? Employee-Owned - build real personal wealth over time. Growth-focused culture with ongoing development opportunities. Supportive leadership and advanced operational tools. Competitive salary, performance incentives, and comprehensive benefits. We Value Diversity CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Requirements: What You'll Do Lead and coach advisors and technicians in a high-performance, ownership-driven culture. Drive key service metrics: H/RO, effective labor rate, shop efficiency, and guest satisfaction. Manage workflow, dispatching, quality control, and warranty processes. Analyze financial statements, identify missed opportunities, and manage controllable expenses. Recruit, mentor, and develop technicians through training and certification growth. Ensure an ultra-clean, safety-compliant facility that meets Hyundai and OSHA standards. What You Bring 3-5+ years of automotive service management experience with KPI growth. Strong technical knowledge of Hyundai standards, warranty procedures, and modern DMS/CRM systems. Financial literacy with the ability to identify revenue opportunities. A motivational leadership style based on coaching, accountability, and a "Believe" mentality. Preferred Experience in a high-volume dealership environment. Strong track record of developing skilled technicians. Familiarity with CDK (a plus but not required). Certifications/Licenses Valid driver's license Benefits 401(k) with company match Employee Stock Ownership Plan (ESOP) Health, dental, and vision insurance. Tuition reimbursement Opportunities for career growth within CMA's dealership network Employee discounts on vehicles and services Closed on Sundays Pre-Employment Screening Notice Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening. Join our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application! Compensation details: 00 Yearly Salary PI44e3b41a9d86-4039
Data Center Technician - United States - San Juan - On-site
Reboot Monkey
About the Role Data Center Technician in San Juan, United States. This is a full time, on site position where you'll support critical infrastructure at world class data center facilities. Compensation & Benefits $60,000-75,000/year (USD annual) Health, dental, and vision insurance Paid time off and holidays Professional development allowance Certification sponsorship Work Schedule Full time permanent position Standard business hours with on call rotation Shift differentials for nights/weekends when applicable Responsibilities Install, configure, and maintain server and network equipment Perform structured cabling (copper and fiber optic) Execute hardware deployments and decommissions Monitor environmental systems (power, cooling, security) Respond to incidents and perform troubleshooting Maintain accurate documentation and asset tracking Collaborate with engineering and operations teams Participate in capacity planning and upgrades Qualifications 3+ years data center operations experience Expert cabling skills (Cat6/6a, OM3/OM4/OS2 fiber) Strong troubleshooting and problem solving abilities Experience with rack and stack operations Understanding of power distribution and UPS systems Excellent documentation and communication skills Ability to lift 50+ lbs and work in demanding environments Data center certifications (CDCP, CDCS, CDCE) - preferred Vendor certifications (Dell, HPE, Cisco) - preferred Network certifications (CCNA, JNCIA) - preferred Experience with DCIM platforms - preferred Knowledge of ITIL practices - preferred
04/02/2026
Full time
About the Role Data Center Technician in San Juan, United States. This is a full time, on site position where you'll support critical infrastructure at world class data center facilities. Compensation & Benefits $60,000-75,000/year (USD annual) Health, dental, and vision insurance Paid time off and holidays Professional development allowance Certification sponsorship Work Schedule Full time permanent position Standard business hours with on call rotation Shift differentials for nights/weekends when applicable Responsibilities Install, configure, and maintain server and network equipment Perform structured cabling (copper and fiber optic) Execute hardware deployments and decommissions Monitor environmental systems (power, cooling, security) Respond to incidents and perform troubleshooting Maintain accurate documentation and asset tracking Collaborate with engineering and operations teams Participate in capacity planning and upgrades Qualifications 3+ years data center operations experience Expert cabling skills (Cat6/6a, OM3/OM4/OS2 fiber) Strong troubleshooting and problem solving abilities Experience with rack and stack operations Understanding of power distribution and UPS systems Excellent documentation and communication skills Ability to lift 50+ lbs and work in demanding environments Data center certifications (CDCP, CDCS, CDCE) - preferred Vendor certifications (Dell, HPE, Cisco) - preferred Network certifications (CCNA, JNCIA) - preferred Experience with DCIM platforms - preferred Knowledge of ITIL practices - preferred
On Site Data Center Technician: Cabling & Upgrades
Reboot Monkey
A leading technology provider is seeking a Data Center Technician in Mexico, Estado de México. This full-time, on-site position involves supporting critical infrastructure at a world-class data center. Responsibilities include installing, configuring, and maintaining server and network equipment, along with troubleshooting issues. Candidates should have over 3 years of data center experience, strong cabling skills, and the ability to work in demanding environments. Competitive compensation between $60,000 and $75,000 annually, with various benefits.
04/02/2026
Full time
A leading technology provider is seeking a Data Center Technician in Mexico, Estado de México. This full-time, on-site position involves supporting critical infrastructure at a world-class data center. Responsibilities include installing, configuring, and maintaining server and network equipment, along with troubleshooting issues. Candidates should have over 3 years of data center experience, strong cabling skills, and the ability to work in demanding environments. Competitive compensation between $60,000 and $75,000 annually, with various benefits.
Senior Consultant MIS- Lvl A
NYC Health + Hospitals New York, New York
Senior Consultant MIS - Level A NYC Health + Hospitals - New York, NY Pay range $72,721 - $100,000 per year About NYC Health + Hospitals NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home based services to more than one million New Yorkers every year across the city's five boroughs. Our diverse workforce is uniquely focused on empowering New Yorkers. Every employee takes a person centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence). Responsibilities Expert consultant and advisor on complex data processing problems. Design and evaluate computer based information systems, focusing on feasibility, benefits, and integration. Provide technical support and operations management of the NYC Health + Hospitals MIS Computer Center (24/7). Plan and implement Network Services, including remote site preparation and operation of the Network Control Center. Recommend alternative approaches for data processing system design and selection. Develop feasibility studies and participate in analysis of project requests from user departments. Maintain high technical competence with latest E.D.P. technology and health care MIS applications. Investigate and resolve processing problems associated with systems, programs, and hardware. Select computer, communications and peripheral equipment based on cost, performance, vendor support and other technical factors. Support network operations, coordinate with carriers, and supervise technicians. Manage operation of all computers and peripheral devices in the Computer Center. Ensure operational directives, guidelines and procedures are adhered to by staff. Provide training, development, motivation and performance evaluation for Operations staff. Qualifications Bachelor's degree in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications or related field. Five (5) years of progressive experience in data processing, computer systems and applications. Experience with MIS, network services, and computer center operations. Strong analytical, problem solving, and communication skills. Ability to work independently and manage multiple projects simultaneously. Knowledge of E.D.P. applications, system analysis methodology and data management techniques. Additional Qualifications Supervisory experience (5 years) for Operations Specialty. Telecommunications background and experience for Network Services. Certifications in audiovisual support, Active Directory and Group Policy, EPO, SCCM, and related technologies are a plus. How to Apply To apply, please click the "Apply for Job" button and follow the online application process. Candidates selected for a position are required to come to NYC as part of their onboarding.
04/02/2026
Full time
Senior Consultant MIS - Level A NYC Health + Hospitals - New York, NY Pay range $72,721 - $100,000 per year About NYC Health + Hospitals NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home based services to more than one million New Yorkers every year across the city's five boroughs. Our diverse workforce is uniquely focused on empowering New Yorkers. Every employee takes a person centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence). Responsibilities Expert consultant and advisor on complex data processing problems. Design and evaluate computer based information systems, focusing on feasibility, benefits, and integration. Provide technical support and operations management of the NYC Health + Hospitals MIS Computer Center (24/7). Plan and implement Network Services, including remote site preparation and operation of the Network Control Center. Recommend alternative approaches for data processing system design and selection. Develop feasibility studies and participate in analysis of project requests from user departments. Maintain high technical competence with latest E.D.P. technology and health care MIS applications. Investigate and resolve processing problems associated with systems, programs, and hardware. Select computer, communications and peripheral equipment based on cost, performance, vendor support and other technical factors. Support network operations, coordinate with carriers, and supervise technicians. Manage operation of all computers and peripheral devices in the Computer Center. Ensure operational directives, guidelines and procedures are adhered to by staff. Provide training, development, motivation and performance evaluation for Operations staff. Qualifications Bachelor's degree in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications or related field. Five (5) years of progressive experience in data processing, computer systems and applications. Experience with MIS, network services, and computer center operations. Strong analytical, problem solving, and communication skills. Ability to work independently and manage multiple projects simultaneously. Knowledge of E.D.P. applications, system analysis methodology and data management techniques. Additional Qualifications Supervisory experience (5 years) for Operations Specialty. Telecommunications background and experience for Network Services. Certifications in audiovisual support, Active Directory and Group Policy, EPO, SCCM, and related technologies are a plus. How to Apply To apply, please click the "Apply for Job" button and follow the online application process. Candidates selected for a position are required to come to NYC as part of their onboarding.
Senior Project Manager, Cybersecurity
Beth Israel Lahey Health Boston, Massachusetts
Join to apply for the Senior Project Manager, Cybersecurity role at Beth Israel Lahey Health 1 day ago Be among the first 25 applicants Join to apply for the Senior Project Manager, Cybersecurity role at Beth Israel Lahey Health Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Exempt When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under general direction of the IT Director, Project Management Team, provides project management leadership and direction for medium to large critical projects. Creates detailed project plans, project scope documents, and maintains issues lists and other related documentation. Utilizes BILH standard PMO policies and procedures for project management methodology and defining, testing, and installing the information technology clinical applications and other initiatives based upon the user-defined business requirements and best practices. Provides an effective liaison between the business departments, the project Committee and the information Services department, as well as, external vendors providing IS related project management services. Provides mentorship and training to other members of the PMO team and IT analysts. Job Description: Essential Responsibilities Directs and manages complex project development from beginning to end. Typically 'medium' or large' sized projects working with all levels of BILH leadership will be managed. Defines project scope, goals and deliverables that support business goals in collaboration with management and stakeholders. Develops full-scale project plans and associated communications documents, as well as track project milestones and deliverables and issues lists. Effectively communicates project expectations to team members and stakeholders in a timely and clear fashion. Collaborates with project stakeholders on an ongoing basis. Estimates the resources and participants needed to achieve project goals. Identifies and resolves issues and conflicts within the project team. Develops and delivers progress reports, proposals, requirements documentation, and presentations when applicable. Manages changes in project scope, identifies deviations or areas of potential conflict, and devises contingency plans. Mentors and advises IT colleagues on tools, best practices, application project management, and cost and schedule analysis. Required Qualifications: Bachelor's degree required. Master's degree preferred. 8-10 years related work experience required. A minimum of 7 years of formal Project Management experience with at least 5 years of experience working in IT or with systems. Minimum of 2 years of experience using of the Systems Development Life Cycle (SDLC) methodology. Advanced experience creating Business Requirements, Project Plans, Project Schedules and associated project materials. Experience with supporting both purchased and in-house developed hardware and software applications. Familiarity with healthcare clinical applications development, support planning and ongoing applications management. Advanced technical computer skills as required for technical support specific to functional area and related systems. Competencies: Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations. Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/DisabledSeniority level Seniority levelMid-Senior level Employment type Employment typeFull-time Job function Job functionProject Management and Information Technology IndustriesHospitals and Health Care Referrals increase your chances of interviewing at Beth Israel Lahey Health by 2x Sign in to set job alerts for "Senior Project Manager" roles.Associate Director/Director, Project ManagementSenior Project Manager, Human-in-the-Loop Data CollectionSenior Director, Head of Project Management Office Newton, MA $109,000.00-$185,000.00 1 day ago Associate Director, Global Project ManagementAssociate Director, Global Project Management - BioPharmaSenior Director IT Project Management OfficeSenior Talent Management Program ManagerSenior Manager, Supply Chain Program Management Office (PMO), Amazon Robotics Supply ChainSenior Manager Delivery & Digital Commerce Boston, MA $104,383.00-$130,479.00 5 hours ago Associate Director Program Manager - Supply ChainSenior Program Manager, Strategic Project Development (Hybrid)Manager, Global Program Management, GI2 TAU Cambridge, MA $111,800.00-$175,670.00 2 weeks ago Senior Operations Program Manager - Taiwan RemoteProject Manager - IT Projects / Business ConsultingSr. Project Manager, Supply Chain SaaS Implementation Boston, MA $56,000.00-$80,000.00 5 days ago Sr Technical Program Mgr (TPM), Amazon RoboticsSenior Medical Device Software Project ManagerProject Management & Strategic Operations Director, Disease Strategy Team (DST) Program Office Boston, MA $150,000.00-$190,000.00 2 days ago Sr. Project Manager (Must Have Medical device/ FDA regulated experience) We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
04/02/2026
Full time
Join to apply for the Senior Project Manager, Cybersecurity role at Beth Israel Lahey Health 1 day ago Be among the first 25 applicants Join to apply for the Senior Project Manager, Cybersecurity role at Beth Israel Lahey Health Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Exempt When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under general direction of the IT Director, Project Management Team, provides project management leadership and direction for medium to large critical projects. Creates detailed project plans, project scope documents, and maintains issues lists and other related documentation. Utilizes BILH standard PMO policies and procedures for project management methodology and defining, testing, and installing the information technology clinical applications and other initiatives based upon the user-defined business requirements and best practices. Provides an effective liaison between the business departments, the project Committee and the information Services department, as well as, external vendors providing IS related project management services. Provides mentorship and training to other members of the PMO team and IT analysts. Job Description: Essential Responsibilities Directs and manages complex project development from beginning to end. Typically 'medium' or large' sized projects working with all levels of BILH leadership will be managed. Defines project scope, goals and deliverables that support business goals in collaboration with management and stakeholders. Develops full-scale project plans and associated communications documents, as well as track project milestones and deliverables and issues lists. Effectively communicates project expectations to team members and stakeholders in a timely and clear fashion. Collaborates with project stakeholders on an ongoing basis. Estimates the resources and participants needed to achieve project goals. Identifies and resolves issues and conflicts within the project team. Develops and delivers progress reports, proposals, requirements documentation, and presentations when applicable. Manages changes in project scope, identifies deviations or areas of potential conflict, and devises contingency plans. Mentors and advises IT colleagues on tools, best practices, application project management, and cost and schedule analysis. Required Qualifications: Bachelor's degree required. Master's degree preferred. 8-10 years related work experience required. A minimum of 7 years of formal Project Management experience with at least 5 years of experience working in IT or with systems. Minimum of 2 years of experience using of the Systems Development Life Cycle (SDLC) methodology. Advanced experience creating Business Requirements, Project Plans, Project Schedules and associated project materials. Experience with supporting both purchased and in-house developed hardware and software applications. Familiarity with healthcare clinical applications development, support planning and ongoing applications management. Advanced technical computer skills as required for technical support specific to functional area and related systems. Competencies: Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations. Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/DisabledSeniority level Seniority levelMid-Senior level Employment type Employment typeFull-time Job function Job functionProject Management and Information Technology IndustriesHospitals and Health Care Referrals increase your chances of interviewing at Beth Israel Lahey Health by 2x Sign in to set job alerts for "Senior Project Manager" roles.Associate Director/Director, Project ManagementSenior Project Manager, Human-in-the-Loop Data CollectionSenior Director, Head of Project Management Office Newton, MA $109,000.00-$185,000.00 1 day ago Associate Director, Global Project ManagementAssociate Director, Global Project Management - BioPharmaSenior Director IT Project Management OfficeSenior Talent Management Program ManagerSenior Manager, Supply Chain Program Management Office (PMO), Amazon Robotics Supply ChainSenior Manager Delivery & Digital Commerce Boston, MA $104,383.00-$130,479.00 5 hours ago Associate Director Program Manager - Supply ChainSenior Program Manager, Strategic Project Development (Hybrid)Manager, Global Program Management, GI2 TAU Cambridge, MA $111,800.00-$175,670.00 2 weeks ago Senior Operations Program Manager - Taiwan RemoteProject Manager - IT Projects / Business ConsultingSr. Project Manager, Supply Chain SaaS Implementation Boston, MA $56,000.00-$80,000.00 5 days ago Sr Technical Program Mgr (TPM), Amazon RoboticsSenior Medical Device Software Project ManagerProject Management & Strategic Operations Director, Disease Strategy Team (DST) Program Office Boston, MA $150,000.00-$190,000.00 2 days ago Sr. Project Manager (Must Have Medical device/ FDA regulated experience) We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Senior Software Engineer, Simulation
Anduril Industries, Inc. Seattle, Washington
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. ABOUT THE TEAM Anduril's Tactical Recon & Strike (TRS) is a division with two missions: 1) build highly capable autonomous drones, and 2) build solid rocket motors at scale. We transform products like Ghost, Anvil, Bolt, and Altius from early concepts into fully operational capabilities by partnering closely with specialist engineering, operations, and production teams. Through our Anduril Rocket Motor Systems (RMS) team, we design and manufacture solid rocket motors using advanced materials, proprietary formulations, and high-volume production methods-delivering safe, reliable propulsion systems that support a wide range of mission requirements. TRS hires software engineers & hardware engineers, who are excited to build across a diverse and powerful portfolio-from autonomous aerial systems to high-performance solid rocket motors. Our teams contribute to highly capable autonomous robotics systems and propulsion products that operate reliably in the most demanding mission environment. THE ROLE This position is on the TRS Core Infrastructure team and will be focused on building the infrastructure to field TRS Products such as Altius, Ghost, Bolt and Anvil. Our charter is to provide the foundation for teams across Anduril to deploy cutting edge TRS autonomy and to tie it all together into an easy-to-use product. The solutions that you will create address the current needs of our customers and will have immediate impact towards the success of our products. WHAT YOU'LL DO Design, build, test, and release the testing infrastructure used during development & validation of Anduril Products including Software in the Loop (SITL) and Hardware in the Loop (HITL). Collaborate with cross-functional teams to integrate automated testing best practices into the software development lifecycle. Build tools in C++ to facilitate development, testing, and release. Develop and maintain continuous integration/continuous delivery (CI/CD) pipelines. Interface with engineers developing every aspect of the system from low-level Linux drivers to cutting edge autonomy and streamlined user interfaces. Ensure that the testing infrastructure is robust and ready to facilitate the rapid development needed to keep pace with emerging product needs. REQUIRED QUALIFICATIONS At least 3+ years working with a variety of programming languages such as C++, Python, Rust, Go, etc. Want to work on building the tools that engineers and technicians will use to ensure that Anduril products are ready to be deployed. Experience with modern build and deployment tooling (e.g. CircleCI, Docker, NixOS, Terraform). Are passionate about developer experience and always strive to provide the most streamlined testing pipeline. Have an intuition for finding solutions to complex problems that involve multiple first and third party technologies (related to simulation, data management, compute infrastructure, networking, and more). Enjoy collaborating with team members and partners in the autonomy domain, and building technologies and processes which enable engineers to rapidly develop and test autonomous systems at scale. Eligible to obtain and maintain an active U.S. Secret security clearance. PREFERRED QUALIFICATIONS You've built or invented something: an app, a website, game, startup. Previous experience working in an engineering setting: a startup (or startup-like environment), engineering school, etc. Professional software development lifecycle experience using tools such as version control, CI/CD systems, etc. A deep, demonstrated understanding of how computers and networks work, from a single desktop to a multi-cluster cloud node (UDP, TCP, gRPC, REST, etc.). Experience working with game engines such as Unreal Engine or Unity, including backend development and visual asset pipelines. Experience creating automated Software in the Loop (SITL) and Hardware in the Loop (HITL) tests for robotics or embedded products. Experience building scalable backend software systems with various data storage and processing requirements. Experience with industry standard cloud platforms (AWS, Azure), CI/CD tools, and software infrastructure fundamentals (networking, security, distributed systems). Ability to quickly understand and navigate complex systems and established code bases. Experience designing complex software systems, and iterating upon designs via a technical design review process. Familiarity with industry standard monitoring, logging, and data management tools and best practices. A bias towards rapid delivery and iteration. US Salary Range $191,000 - $253,000 USD The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including: Healthcare Benefits US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you. UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents. IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents. Additional Benefits Income Protection : Anduril covers life and disability insurance for all employees. Generous time off : Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs. Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting. Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available. Professional Development: Annual reimbursement for professional development Commuter Benefits: Company-funded commuter benefits based on your region. Retirement Savings Plan US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options. UK & IE Roles: Pension plan with employer match. AUS Roles: Superannuation plan. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process. Interested in building your career at Anduril Industries? Get future opportunities sent straight to your email. CLEARANCE ELIGIBILITY This position requires eligibility to obtain and maintain a U.S. security clearance.
04/02/2026
Full time
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. ABOUT THE TEAM Anduril's Tactical Recon & Strike (TRS) is a division with two missions: 1) build highly capable autonomous drones, and 2) build solid rocket motors at scale. We transform products like Ghost, Anvil, Bolt, and Altius from early concepts into fully operational capabilities by partnering closely with specialist engineering, operations, and production teams. Through our Anduril Rocket Motor Systems (RMS) team, we design and manufacture solid rocket motors using advanced materials, proprietary formulations, and high-volume production methods-delivering safe, reliable propulsion systems that support a wide range of mission requirements. TRS hires software engineers & hardware engineers, who are excited to build across a diverse and powerful portfolio-from autonomous aerial systems to high-performance solid rocket motors. Our teams contribute to highly capable autonomous robotics systems and propulsion products that operate reliably in the most demanding mission environment. THE ROLE This position is on the TRS Core Infrastructure team and will be focused on building the infrastructure to field TRS Products such as Altius, Ghost, Bolt and Anvil. Our charter is to provide the foundation for teams across Anduril to deploy cutting edge TRS autonomy and to tie it all together into an easy-to-use product. The solutions that you will create address the current needs of our customers and will have immediate impact towards the success of our products. WHAT YOU'LL DO Design, build, test, and release the testing infrastructure used during development & validation of Anduril Products including Software in the Loop (SITL) and Hardware in the Loop (HITL). Collaborate with cross-functional teams to integrate automated testing best practices into the software development lifecycle. Build tools in C++ to facilitate development, testing, and release. Develop and maintain continuous integration/continuous delivery (CI/CD) pipelines. Interface with engineers developing every aspect of the system from low-level Linux drivers to cutting edge autonomy and streamlined user interfaces. Ensure that the testing infrastructure is robust and ready to facilitate the rapid development needed to keep pace with emerging product needs. REQUIRED QUALIFICATIONS At least 3+ years working with a variety of programming languages such as C++, Python, Rust, Go, etc. Want to work on building the tools that engineers and technicians will use to ensure that Anduril products are ready to be deployed. Experience with modern build and deployment tooling (e.g. CircleCI, Docker, NixOS, Terraform). Are passionate about developer experience and always strive to provide the most streamlined testing pipeline. Have an intuition for finding solutions to complex problems that involve multiple first and third party technologies (related to simulation, data management, compute infrastructure, networking, and more). Enjoy collaborating with team members and partners in the autonomy domain, and building technologies and processes which enable engineers to rapidly develop and test autonomous systems at scale. Eligible to obtain and maintain an active U.S. Secret security clearance. PREFERRED QUALIFICATIONS You've built or invented something: an app, a website, game, startup. Previous experience working in an engineering setting: a startup (or startup-like environment), engineering school, etc. Professional software development lifecycle experience using tools such as version control, CI/CD systems, etc. A deep, demonstrated understanding of how computers and networks work, from a single desktop to a multi-cluster cloud node (UDP, TCP, gRPC, REST, etc.). Experience working with game engines such as Unreal Engine or Unity, including backend development and visual asset pipelines. Experience creating automated Software in the Loop (SITL) and Hardware in the Loop (HITL) tests for robotics or embedded products. Experience building scalable backend software systems with various data storage and processing requirements. Experience with industry standard cloud platforms (AWS, Azure), CI/CD tools, and software infrastructure fundamentals (networking, security, distributed systems). Ability to quickly understand and navigate complex systems and established code bases. Experience designing complex software systems, and iterating upon designs via a technical design review process. Familiarity with industry standard monitoring, logging, and data management tools and best practices. A bias towards rapid delivery and iteration. US Salary Range $191,000 - $253,000 USD The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including: Healthcare Benefits US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you. UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents. IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents. Additional Benefits Income Protection : Anduril covers life and disability insurance for all employees. Generous time off : Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs. Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting. Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available. Professional Development: Annual reimbursement for professional development Commuter Benefits: Company-funded commuter benefits based on your region. Retirement Savings Plan US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options. UK & IE Roles: Pension plan with employer match. AUS Roles: Superannuation plan. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process. Interested in building your career at Anduril Industries? Get future opportunities sent straight to your email. CLEARANCE ELIGIBILITY This position requires eligibility to obtain and maintain a U.S. security clearance.
Hardware Engineer - III
TechDigital Group San Francisco, California
Cruise is looking for a Senior Field Engineer for the Commercial Operations team to help us scale our autonomous fleet and support commercialization. This is not a typical Engineering role! It sits at the intersection of hardware, software, and AV technology, acting as a liaison between engineering and operations to ensure the successful operations of our fleet. If you want to play a critical role in an autonomous future, let's chat! What you'll be doing: Investigate and resolve a wide variety of hardware, software, operational, and system-level issues, both vehicle-specific and fleet-wide Conduct root cause analyses across sophisticated issues affecting hardware, software, integration, and the vehicle system Develop processes and training for Vehicle Technicians to tackle lower-level troubleshooting and repairs Operationalize continuous improvement strategies into the design, operation, and maintenance of the autonomous vehicle based on field findings Balance operational needs with engineering requirements to maintain impeccable safety record and high uptime Work cross-functionally to develop tools for tracking, reporting, and diagnosing issues; automate where possible What you must have: BS or MS degree in Electrical, Automotive, Industrial, Robotics, Semiconductors, Telecommunications or similar Engineering field 4 years of work experience on a system level across firmware on electromechanical modules and compute systems Experienced in interfaces between the vehicle platform, actuators, vehicle software, and communication network Capability to adapt, operate, and act decisively in an ambiguous environment Ability to articulate technical issues and solutions to all levels of the business, within and beyond the engineering communities Passionate about self-driving technology and its potential impact on the world Bonus points! Experience working with 24x7 operation of a fleet Automotive and/or AV industry experience with sensors, compute, electrical, CAN, and base vehicle systems Programming skills for purposes of automated testing and data processing (e.g., scripting, SQL) Day-to-day responsibilities include: Support development of ADSC and Network Switch products within the Compute and Networking Department. Provide support to and communication with JDM partner companies to assure effective coordination with in-house team-members. Assist in building Taiwan-based product development engineering team as required to optimize effectiveness of on-shore functional teams. Develop and recommend coherent strategy for collaboration between US-based and offshore engineering team members with JDM partners and key suppliers. Manage and oversee off-shore team-members to assure actions support on-time design, development, test, manufacture and delivery of products meeting all product specifications. Recommend sustaining organizational structure and participate in assuring smooth hand-off to permanent in-house management team. Drive best practices within the team and create tools which encourage their use across the company. You should apply for this role if you have the following qualifications: 5-10 years of industry experience in developing hardware systems 5-10 years of direct experience in working with contract manufacturers (CM) in build to print and build to specification engagements 5-10 years of experience in full lifecycle management of hardware programs in consumer, telecom, datacenter, aerospace, or automotive industries Mix of hands-on skills and vendor management experience in mission-critical product development environments Data driven decision making ability Strong cross-functional communication and collaboration Ability to learn quickly, starting with little information and quickly becoming an expert in your domain BS or MS in Engineering or related discipline or equivalent combination education
04/02/2026
Full time
Cruise is looking for a Senior Field Engineer for the Commercial Operations team to help us scale our autonomous fleet and support commercialization. This is not a typical Engineering role! It sits at the intersection of hardware, software, and AV technology, acting as a liaison between engineering and operations to ensure the successful operations of our fleet. If you want to play a critical role in an autonomous future, let's chat! What you'll be doing: Investigate and resolve a wide variety of hardware, software, operational, and system-level issues, both vehicle-specific and fleet-wide Conduct root cause analyses across sophisticated issues affecting hardware, software, integration, and the vehicle system Develop processes and training for Vehicle Technicians to tackle lower-level troubleshooting and repairs Operationalize continuous improvement strategies into the design, operation, and maintenance of the autonomous vehicle based on field findings Balance operational needs with engineering requirements to maintain impeccable safety record and high uptime Work cross-functionally to develop tools for tracking, reporting, and diagnosing issues; automate where possible What you must have: BS or MS degree in Electrical, Automotive, Industrial, Robotics, Semiconductors, Telecommunications or similar Engineering field 4 years of work experience on a system level across firmware on electromechanical modules and compute systems Experienced in interfaces between the vehicle platform, actuators, vehicle software, and communication network Capability to adapt, operate, and act decisively in an ambiguous environment Ability to articulate technical issues and solutions to all levels of the business, within and beyond the engineering communities Passionate about self-driving technology and its potential impact on the world Bonus points! Experience working with 24x7 operation of a fleet Automotive and/or AV industry experience with sensors, compute, electrical, CAN, and base vehicle systems Programming skills for purposes of automated testing and data processing (e.g., scripting, SQL) Day-to-day responsibilities include: Support development of ADSC and Network Switch products within the Compute and Networking Department. Provide support to and communication with JDM partner companies to assure effective coordination with in-house team-members. Assist in building Taiwan-based product development engineering team as required to optimize effectiveness of on-shore functional teams. Develop and recommend coherent strategy for collaboration between US-based and offshore engineering team members with JDM partners and key suppliers. Manage and oversee off-shore team-members to assure actions support on-time design, development, test, manufacture and delivery of products meeting all product specifications. Recommend sustaining organizational structure and participate in assuring smooth hand-off to permanent in-house management team. Drive best practices within the team and create tools which encourage their use across the company. You should apply for this role if you have the following qualifications: 5-10 years of industry experience in developing hardware systems 5-10 years of direct experience in working with contract manufacturers (CM) in build to print and build to specification engagements 5-10 years of experience in full lifecycle management of hardware programs in consumer, telecom, datacenter, aerospace, or automotive industries Mix of hands-on skills and vendor management experience in mission-critical product development environments Data driven decision making ability Strong cross-functional communication and collaboration Ability to learn quickly, starting with little information and quickly becoming an expert in your domain BS or MS in Engineering or related discipline or equivalent combination education
NOC Assistant Manager
Communication Technology Services (CTS) Greenville, South Carolina
Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking an Assistant Manager for our NOC (Network Operations Center) based in Greenville, South Carolina. Local candidates highly preferred who can work on-site. We are open to remote candidates who reside in the Tri- State area of South Carolina, North Carolina and Tennessee depending on their experience with Fiber/Passive DAS (Distributed Antenna Systems) Network Operations Management. The NOC Assistant Manager plays a crucial role in shaping and optimizing the Network Operations Center (NOC) operational processes. This position is responsible for ensuring the efficient functioning of monitoring systems, overseeing NOC technicians, and facilitating seamless regional communication. In addition, the Assistant Manager leads project management initiatives to enhance NOC performance and service delivery. This strategic role goes beyond daily operations, focusing on leadership, mentorship, and the continuous improvement of network performance, service quality, and operational effectiveness. Key Responsibilities: Process Development and Management: Design, implement, and refine operational processes within the NOC to enhance efficiency and effectiveness. Develop and maintain Standard Operating Procedures (SOPs) for network monitoring, incident response, and ticketing management. Personnel Management: Supervise, mentor, and train NOC staff to maintain high technical standards and procedural compliance. Conduct performance evaluations and provide ongoing development opportunities to enhance team capabilities and knowledge. Communication Liaison & Relationship Management: Act as the primary point of contact for regional coordination involving customer onboarding, installation, and operational concerns. Facilitate effective communication between the NOC and regional teams to ensure alignment in dispatch and resolution of regional issues. Serve as an escalation point for customer interactions and play a key role in customer onboarding and relationship development. Project Management: Manage projects related to the setup, upgrading, and optimizing core operational platforms and NOC processes while taking on the lead on projects when necessary. Monitor project progress, allocate resources efficiently, and ensure timely achievement of project milestones. Operational Oversight: Oversee the day-to-day operations of the NOC, ensuring adherence to customer Distributed Antenna System (DAS) and network availability requirements. l Monitor system alerts and alarms and coordinate timely triage, response, and resolution to minimize downtime, SLA compliance and ensure network integrity. Support and Administration: Maintain and update system databases, ticketing systems, and maintenance dispatch processes to ensure accuracy and efficiency. Provide administrative support and assist with billing as required, following directives from the NOC Manager. Trend Analysis and Reporting: Conduct trend analysis on alarms and incidents to identify patterns and opportunities for process improvements. Prepare and present Monthly Reports on NOC performance and track project statuses to ensure alignment with objectives. Required Skills and Qualifications: Attention to Detail: Demonstrated accuracy and thoroughness in all operational tasks and documentation. Communication: Excellent verbal and written communication skills, with the ability to collaborate effectively with regional teams and NOC staff. Experience: Minimum of 2 years in systems/network monitoring, process development, or a related role. Familiarity with CTS Operations Standards, Fiber/Passive DAS, and WLAN systems is essential. Education/Certifications: Relevant certifications (e.g., A+, Security+, Network+, Server+) or equivalent professional experience. Technical Skills: Proficient in Windows, Microsoft Office, Visio, and IBWave platforms. Strong problem-solving skills, with the ability to mentor and support field technicians effectively. This position demands a balance of technical expertise, leadership, and strong communication skills to ensure the continued success and improvement of the NOC's operations. Salary range: 70-75K This is full time, salaried position and we offer benefits including Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays and 401K. PI6bc590703e28-9694
04/01/2026
Full time
Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking an Assistant Manager for our NOC (Network Operations Center) based in Greenville, South Carolina. Local candidates highly preferred who can work on-site. We are open to remote candidates who reside in the Tri- State area of South Carolina, North Carolina and Tennessee depending on their experience with Fiber/Passive DAS (Distributed Antenna Systems) Network Operations Management. The NOC Assistant Manager plays a crucial role in shaping and optimizing the Network Operations Center (NOC) operational processes. This position is responsible for ensuring the efficient functioning of monitoring systems, overseeing NOC technicians, and facilitating seamless regional communication. In addition, the Assistant Manager leads project management initiatives to enhance NOC performance and service delivery. This strategic role goes beyond daily operations, focusing on leadership, mentorship, and the continuous improvement of network performance, service quality, and operational effectiveness. Key Responsibilities: Process Development and Management: Design, implement, and refine operational processes within the NOC to enhance efficiency and effectiveness. Develop and maintain Standard Operating Procedures (SOPs) for network monitoring, incident response, and ticketing management. Personnel Management: Supervise, mentor, and train NOC staff to maintain high technical standards and procedural compliance. Conduct performance evaluations and provide ongoing development opportunities to enhance team capabilities and knowledge. Communication Liaison & Relationship Management: Act as the primary point of contact for regional coordination involving customer onboarding, installation, and operational concerns. Facilitate effective communication between the NOC and regional teams to ensure alignment in dispatch and resolution of regional issues. Serve as an escalation point for customer interactions and play a key role in customer onboarding and relationship development. Project Management: Manage projects related to the setup, upgrading, and optimizing core operational platforms and NOC processes while taking on the lead on projects when necessary. Monitor project progress, allocate resources efficiently, and ensure timely achievement of project milestones. Operational Oversight: Oversee the day-to-day operations of the NOC, ensuring adherence to customer Distributed Antenna System (DAS) and network availability requirements. l Monitor system alerts and alarms and coordinate timely triage, response, and resolution to minimize downtime, SLA compliance and ensure network integrity. Support and Administration: Maintain and update system databases, ticketing systems, and maintenance dispatch processes to ensure accuracy and efficiency. Provide administrative support and assist with billing as required, following directives from the NOC Manager. Trend Analysis and Reporting: Conduct trend analysis on alarms and incidents to identify patterns and opportunities for process improvements. Prepare and present Monthly Reports on NOC performance and track project statuses to ensure alignment with objectives. Required Skills and Qualifications: Attention to Detail: Demonstrated accuracy and thoroughness in all operational tasks and documentation. Communication: Excellent verbal and written communication skills, with the ability to collaborate effectively with regional teams and NOC staff. Experience: Minimum of 2 years in systems/network monitoring, process development, or a related role. Familiarity with CTS Operations Standards, Fiber/Passive DAS, and WLAN systems is essential. Education/Certifications: Relevant certifications (e.g., A+, Security+, Network+, Server+) or equivalent professional experience. Technical Skills: Proficient in Windows, Microsoft Office, Visio, and IBWave platforms. Strong problem-solving skills, with the ability to mentor and support field technicians effectively. This position demands a balance of technical expertise, leadership, and strong communication skills to ensure the continued success and improvement of the NOC's operations. Salary range: 70-75K This is full time, salaried position and we offer benefits including Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays and 401K. PI6bc590703e28-9694
System Performance Engineer -Nor Cal
Communication Technology Services Inc Livermore, California
System Performance Engineer -Nor Cal Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S. providing custom, carrier-grade in-building and campus connectivity solutions for Enterprises, Public Sector and Mobile Network Operators, solving and managing the most complex networking challenges. We are seeking an experienced Systems Performance Engineer to support Northern California. This position includes regional travel, IN THE FIELD. The candidate must live within the Northern California region and be flexible to travel as needed. QUALIFICATIONS: Three (3) to Five (5) years of RF Engineering, In-Building DAS, RAN or Small Cell experience with RF Math competency Advanced knowledge of industry test equipment, such as: Spectrum Analyzer, Demodulator, Cable Analyzer, Power Meters, Scanners, UE's Must have experience Commissioning DAS OEM's such as CommScope, Corning, JMA, ADRF or similar. Ability to complete RF Link Budgets, Power Sharing and Noise Figure Calculations Ability to interpret blueprints and iBwave design files Ability to manage multiple projects simultaneously Ability to "think outside the box" and meet customer deadlines, perform as the "go-to" person for other CTS /customer issues Ability to remain calm under pressure and present a positive professional attitude at all times. Ability to find and isolate troubles in distributed antenna systems thru logical troubleshooting methods and signal tracing Strong verbal and written communication skills Strong computer skills, Bluebeam, Microsoft Office suite (Excel, Word, Power Point, MS Project, Visio) Proven ability to work in a fast-paced environment and adapt quickly to change Must be a self-motivated individual with ability to work independently and in team environments with a positive attitude Must be able to travel within region with valid driver's license JOB DESCRIPTION: As part of the Northern California Operations Team; The System Performance Engineer position will ensure that installed systems are performing and operating as designed and in accordance with all CTS' or customer standards, practices, SLA's while fulfilling all contractual obligations. RESPONSIBILITIES: Responsible for onsite technical implementation and troubleshooting of In-Building distributed antenna systems (DAS) and other managed networks. Perform pre and post RF benchmark data collection and data analysis. Interface with CTS operations teams to ensure networks are accurately built with highest quality standards. Perform CW testing, spectrum analysis, segment and system sweep testing as well as PIM and OTDR testing, as required. Perform DAS maintenance to include fault analysis, interference mitigation, and link balancing Support CTS NOC and respond to Technical Trouble Tickets to investigate and solve the performance issues with Inbuilding DAS systems. Some after-hours may be required to meet SLA's. Support DAS troubleshooting during the maintenance window, including collaboration and communication with Mobile Network Operators and Neutral Host venues. Oversee AHJ inspections and 3rd party testing as necessary. Work collaboratively with CTS operation teams and clients to meet or exceed contractual obligations and client expectations. Provide technical guidance to the Project Manager and other members of the Construction Team to mitigate or prevent any issues that may arise during the project. Ensure Regional Director/Operations Manager and customers are aware of issues that will impact project completion or budget. Use of small hand tools to perform minor installation tasks. Maintain comprehensive project documentation using CTS' cloud-based file system Responsible for creating and generating technical updates, reports and mops for the In-Building DAS systems. Conduct field work and organize test/measurement files. Manage project deliverables for closeout package. Continuously improve practices based on lessons learned in the design and implementation process. Capacity to learn new DAS hardware and software in a short time working under pressure. Salary of 80-100k.Pay commensurate with experience This is full time position and we offer benefits including Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays, Life Insurance and 401K. The Company 35-year-old company and the leading Enterprise cellular connectivity solution in the U.S. Majority-owned by Astra Capital, a nationally certified Minority Business Entity (MBE) Industry leader in DAS with over 20 years of experience and more than 6,000 complete network projects delivered Deep competency in wireless network design using advanced 3D modeling techniques and industry-leading design tools Design Center in Phoenix staffed 24x5 by 45 design engineers over 1,700 network designs delivered annually 350+ union/non-union field technicians nationwide with experience in deploying all major RF infrastructure OEMs (JMA, Commscope, Corning, Nokia, Ericsson, Airspan) National Network Operations Center utilizing AI-driven, predictive analytics for real time network monitoring/maintenance Sampling of CTS network projects across multiple market segments: PI59b8b42fac08-9966
04/01/2026
Full time
System Performance Engineer -Nor Cal Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S. providing custom, carrier-grade in-building and campus connectivity solutions for Enterprises, Public Sector and Mobile Network Operators, solving and managing the most complex networking challenges. We are seeking an experienced Systems Performance Engineer to support Northern California. This position includes regional travel, IN THE FIELD. The candidate must live within the Northern California region and be flexible to travel as needed. QUALIFICATIONS: Three (3) to Five (5) years of RF Engineering, In-Building DAS, RAN or Small Cell experience with RF Math competency Advanced knowledge of industry test equipment, such as: Spectrum Analyzer, Demodulator, Cable Analyzer, Power Meters, Scanners, UE's Must have experience Commissioning DAS OEM's such as CommScope, Corning, JMA, ADRF or similar. Ability to complete RF Link Budgets, Power Sharing and Noise Figure Calculations Ability to interpret blueprints and iBwave design files Ability to manage multiple projects simultaneously Ability to "think outside the box" and meet customer deadlines, perform as the "go-to" person for other CTS /customer issues Ability to remain calm under pressure and present a positive professional attitude at all times. Ability to find and isolate troubles in distributed antenna systems thru logical troubleshooting methods and signal tracing Strong verbal and written communication skills Strong computer skills, Bluebeam, Microsoft Office suite (Excel, Word, Power Point, MS Project, Visio) Proven ability to work in a fast-paced environment and adapt quickly to change Must be a self-motivated individual with ability to work independently and in team environments with a positive attitude Must be able to travel within region with valid driver's license JOB DESCRIPTION: As part of the Northern California Operations Team; The System Performance Engineer position will ensure that installed systems are performing and operating as designed and in accordance with all CTS' or customer standards, practices, SLA's while fulfilling all contractual obligations. RESPONSIBILITIES: Responsible for onsite technical implementation and troubleshooting of In-Building distributed antenna systems (DAS) and other managed networks. Perform pre and post RF benchmark data collection and data analysis. Interface with CTS operations teams to ensure networks are accurately built with highest quality standards. Perform CW testing, spectrum analysis, segment and system sweep testing as well as PIM and OTDR testing, as required. Perform DAS maintenance to include fault analysis, interference mitigation, and link balancing Support CTS NOC and respond to Technical Trouble Tickets to investigate and solve the performance issues with Inbuilding DAS systems. Some after-hours may be required to meet SLA's. Support DAS troubleshooting during the maintenance window, including collaboration and communication with Mobile Network Operators and Neutral Host venues. Oversee AHJ inspections and 3rd party testing as necessary. Work collaboratively with CTS operation teams and clients to meet or exceed contractual obligations and client expectations. Provide technical guidance to the Project Manager and other members of the Construction Team to mitigate or prevent any issues that may arise during the project. Ensure Regional Director/Operations Manager and customers are aware of issues that will impact project completion or budget. Use of small hand tools to perform minor installation tasks. Maintain comprehensive project documentation using CTS' cloud-based file system Responsible for creating and generating technical updates, reports and mops for the In-Building DAS systems. Conduct field work and organize test/measurement files. Manage project deliverables for closeout package. Continuously improve practices based on lessons learned in the design and implementation process. Capacity to learn new DAS hardware and software in a short time working under pressure. Salary of 80-100k.Pay commensurate with experience This is full time position and we offer benefits including Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays, Life Insurance and 401K. The Company 35-year-old company and the leading Enterprise cellular connectivity solution in the U.S. Majority-owned by Astra Capital, a nationally certified Minority Business Entity (MBE) Industry leader in DAS with over 20 years of experience and more than 6,000 complete network projects delivered Deep competency in wireless network design using advanced 3D modeling techniques and industry-leading design tools Design Center in Phoenix staffed 24x5 by 45 design engineers over 1,700 network designs delivered annually 350+ union/non-union field technicians nationwide with experience in deploying all major RF infrastructure OEMs (JMA, Commscope, Corning, Nokia, Ericsson, Airspan) National Network Operations Center utilizing AI-driven, predictive analytics for real time network monitoring/maintenance Sampling of CTS network projects across multiple market segments: PI59b8b42fac08-9966
Administrative Assistant - Network Operations Center (NOC)
Communication Technology Services (CTS) Greenville, South Carolina
Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are open to This person should be based in the Greenville,SC area. If you think you may have what it takes, apply today! JOB DESCRIPTION The Administrative Assistant will provide direct administrative and project coordination support to the Network Operations Center (NOC). Working closely with NOC Technicians, NOC Management, and Regional Coordinators, this role ensures seamless operations and effective internal communication. The ideal candidate is highly organized, detail-oriented, and possesses strong communication and multitasking abilities within a dynamic office environment. Key Responsibilities: Customer Onboarding Support Compile and manage onboarding documentation for new clients and projects. Review and process new customer data. Verify invoicing status and monitor contract renewals. Assist in preparing for onboarding meetings and supporting related objectives. Project & Billing Coordination Update and maintain project data in project management software (SiteTracker). Track Time & Materials (T&M) billing reports. Assist in quote creation and manage equipment procurement workflows. Operational Support & Reporting Support ticket tracking and monitor SLA compliance. Coordinate with regional teams and issue follow-up reminders as needed. Maintain digital job folders in ShareFile and ensure documentation is current and complete. General Administrative Duties Provide outstanding service to internal teams and external partners. Perform other administrative duties as assigned to support smooth office operations. Required Qualifications: 3-5 years of experience in an administrative assistant or project coordination role. High School Diploma required; Associate or Bachelor's degree preferred. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Strong written and verbal communication skills. Proven ability to multitask, prioritize tasks, and maintain attention to detail. Positive, professional demeanor and a customer-first attitude. Familiarity with inventory or project management tools (e.g., SiteTracker) is a plus. Prior experience in related or front-office support role is advantageous. The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of the position. As the nature of business demands change so may the essential functions of this position. Compensation: $20-$25 per hour, commensurate with experience PIefb9fd1dbb51-5711
04/01/2026
Full time
Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are open to This person should be based in the Greenville,SC area. If you think you may have what it takes, apply today! JOB DESCRIPTION The Administrative Assistant will provide direct administrative and project coordination support to the Network Operations Center (NOC). Working closely with NOC Technicians, NOC Management, and Regional Coordinators, this role ensures seamless operations and effective internal communication. The ideal candidate is highly organized, detail-oriented, and possesses strong communication and multitasking abilities within a dynamic office environment. Key Responsibilities: Customer Onboarding Support Compile and manage onboarding documentation for new clients and projects. Review and process new customer data. Verify invoicing status and monitor contract renewals. Assist in preparing for onboarding meetings and supporting related objectives. Project & Billing Coordination Update and maintain project data in project management software (SiteTracker). Track Time & Materials (T&M) billing reports. Assist in quote creation and manage equipment procurement workflows. Operational Support & Reporting Support ticket tracking and monitor SLA compliance. Coordinate with regional teams and issue follow-up reminders as needed. Maintain digital job folders in ShareFile and ensure documentation is current and complete. General Administrative Duties Provide outstanding service to internal teams and external partners. Perform other administrative duties as assigned to support smooth office operations. Required Qualifications: 3-5 years of experience in an administrative assistant or project coordination role. High School Diploma required; Associate or Bachelor's degree preferred. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Strong written and verbal communication skills. Proven ability to multitask, prioritize tasks, and maintain attention to detail. Positive, professional demeanor and a customer-first attitude. Familiarity with inventory or project management tools (e.g., SiteTracker) is a plus. Prior experience in related or front-office support role is advantageous. The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of the position. As the nature of business demands change so may the essential functions of this position. Compensation: $20-$25 per hour, commensurate with experience PIefb9fd1dbb51-5711
Service Support Manager (Planning)
City of Suffolk Suffolk, Virginia
Under general supervision, performs management and administrative work to the Department of Planning and Community Development's permitting information software program. Work involves managing the performance of permitting software technology & support to staff and ensuring that technological efficiencies are optimized. The Service Support Manager will ensure that the Department provides high-value interactions to meet or exceed expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are developed and/or refined to provide effective customer service and meet the requirements of the City. The Service Support Manager is responsible for the overall management and day-to-day operation of the City's permitting programs, project management and improvements, and/or Planning and Community Development's GIS program, Permitting and Development Plan Technician Services, Departmental webpage management, software and hardware procurement, vendor management and compliance management. Employee may create GIS maps for Department needs as necessary. Employee must also exercise tact and courtesy in frequent contact with department's customers and the general public, various City department, and a wide range of program users and stakeholders. The position works closely with the Customer Service Manager to identify and implement program improvements. Reports to the Assistant Director of Community Development. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. Oversees, manages, and acts as an administrator of the City's permitting technology system. Develops and identifies needed improvements to obtain improved system efficiencies. Determines root cause of issues and communicates appropriately to internal and external customers. Monitors service requests to assure that all incidents and changes are being handled in a timely manner and with high quality customer service. Oversees the development, implementation, and maintenance of appropriate documentation and support programs for end-users. Develops and maintains knowledge base, FAQ's, tutorials, help guides, and other educational and training materials provided to end users. Performs administrative responsibilities for departmental software procurement needs for review and approval by IT. Ability to utilize ArcGIS and other mapping software for visualization of data. Manages the Department's webpage in collaboration with other Department's throughout the City. Manages vendor relationships as it depends on daily operational needs. Performs purchase order review and approval/budgeting responsibility. Proactively collaborates with stakeholders and end-users to improve services, tools and support experience. Keeps confidential all applicant, client, and verification and company proprietary information. Works closely with all users to improve performance. Monitors and evaluates uservice support staff performance; coordinates training and development. Recommends, develops, and implements new work processes as necessary to increase effectiveness and efficiencies in deliver of customer service. Maintains, reviews, and recommends adequate internal control procedures. Operates a vehicle and a variety of equipment such as personal computer, fax machine, copier, calculator, etc. Uses computer supplies and office productivity software such as Microsoft Word, Microsoft Excel, Cityworks, Kronos time keeping, etc. based on departmental requirements May assist the Department Assistant Director or Director in the development of departmental policies. Performs other related duties as required. Bachelor's Degree in Information Technology or related field with 3 to 5 years of experience in GIS, Engineering Services, Enterprise Programs, Service Desk and /or Call Center with a Tiered environment, with at least three years of experience managing, mentoring and supervising technical support teams in a public or private environment and demonstrated excellent written and verbal communication skills; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Requires a valid driver's license. Knowledge, Skills & Abilities Knowledge of the methods, policies, and procedures of a City Department as they pertain to the performance of duties of the Service Support Manager. Knowledge of the policies and procedures, organization and function of the department. Knowledge of support service and Planning and Community Development policies, regulations, and procedures. Knowledge of modern office procedures and equipment and standard clerical techniques. Knowledge of the principles of supervision, organization, and administration. Skilled in the use of a variety of Cityworks, Bluebeam, computer-driven word processing, spreadsheets, and professional prepared programs. Ability to direct and coordinate shared goals and objectives related to increased performance and efficiencies. Ability to perform mathematical computations with speed and accuracy. Ability to exercise independent judgment and initiative in completing assigned tasks. Ability to prepare financial and other related reports. Ability to interpret policy and procedural guidelines and to resolve problems and questions. Ability to communicate effectively in oral and written form. Ability to exercise tact, courtesy and firmness in frequent contact with customers and the general public. Ability to establish and maintain effective working relationships as necessitated by work assignments. Ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things. Ability of speaking and/or signaling people to convey or exchange information. Includes giving instructions, assignments and/or directions to subordinates or assistants. Ability to read a variety of reports, records, invoices, etc.; to prepare reports, correspondence, purchase orders, accounting reports, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Ability to speak with poise, voice control and confidence. Ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Ability to record and deliver information, to explain procedures, to follow oral and written instructions. Ability to communicate effectively and efficiently in Standard English. Ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages; understand and apply the theories of algebra. Ability to inspect items for proper length, width and shape. Compensation details: 7 Yearly Salary PIb8d5-
04/01/2026
Full time
Under general supervision, performs management and administrative work to the Department of Planning and Community Development's permitting information software program. Work involves managing the performance of permitting software technology & support to staff and ensuring that technological efficiencies are optimized. The Service Support Manager will ensure that the Department provides high-value interactions to meet or exceed expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are developed and/or refined to provide effective customer service and meet the requirements of the City. The Service Support Manager is responsible for the overall management and day-to-day operation of the City's permitting programs, project management and improvements, and/or Planning and Community Development's GIS program, Permitting and Development Plan Technician Services, Departmental webpage management, software and hardware procurement, vendor management and compliance management. Employee may create GIS maps for Department needs as necessary. Employee must also exercise tact and courtesy in frequent contact with department's customers and the general public, various City department, and a wide range of program users and stakeholders. The position works closely with the Customer Service Manager to identify and implement program improvements. Reports to the Assistant Director of Community Development. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. Oversees, manages, and acts as an administrator of the City's permitting technology system. Develops and identifies needed improvements to obtain improved system efficiencies. Determines root cause of issues and communicates appropriately to internal and external customers. Monitors service requests to assure that all incidents and changes are being handled in a timely manner and with high quality customer service. Oversees the development, implementation, and maintenance of appropriate documentation and support programs for end-users. Develops and maintains knowledge base, FAQ's, tutorials, help guides, and other educational and training materials provided to end users. Performs administrative responsibilities for departmental software procurement needs for review and approval by IT. Ability to utilize ArcGIS and other mapping software for visualization of data. Manages the Department's webpage in collaboration with other Department's throughout the City. Manages vendor relationships as it depends on daily operational needs. Performs purchase order review and approval/budgeting responsibility. Proactively collaborates with stakeholders and end-users to improve services, tools and support experience. Keeps confidential all applicant, client, and verification and company proprietary information. Works closely with all users to improve performance. Monitors and evaluates uservice support staff performance; coordinates training and development. Recommends, develops, and implements new work processes as necessary to increase effectiveness and efficiencies in deliver of customer service. Maintains, reviews, and recommends adequate internal control procedures. Operates a vehicle and a variety of equipment such as personal computer, fax machine, copier, calculator, etc. Uses computer supplies and office productivity software such as Microsoft Word, Microsoft Excel, Cityworks, Kronos time keeping, etc. based on departmental requirements May assist the Department Assistant Director or Director in the development of departmental policies. Performs other related duties as required. Bachelor's Degree in Information Technology or related field with 3 to 5 years of experience in GIS, Engineering Services, Enterprise Programs, Service Desk and /or Call Center with a Tiered environment, with at least three years of experience managing, mentoring and supervising technical support teams in a public or private environment and demonstrated excellent written and verbal communication skills; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Requires a valid driver's license. Knowledge, Skills & Abilities Knowledge of the methods, policies, and procedures of a City Department as they pertain to the performance of duties of the Service Support Manager. Knowledge of the policies and procedures, organization and function of the department. Knowledge of support service and Planning and Community Development policies, regulations, and procedures. Knowledge of modern office procedures and equipment and standard clerical techniques. Knowledge of the principles of supervision, organization, and administration. Skilled in the use of a variety of Cityworks, Bluebeam, computer-driven word processing, spreadsheets, and professional prepared programs. Ability to direct and coordinate shared goals and objectives related to increased performance and efficiencies. Ability to perform mathematical computations with speed and accuracy. Ability to exercise independent judgment and initiative in completing assigned tasks. Ability to prepare financial and other related reports. Ability to interpret policy and procedural guidelines and to resolve problems and questions. Ability to communicate effectively in oral and written form. Ability to exercise tact, courtesy and firmness in frequent contact with customers and the general public. Ability to establish and maintain effective working relationships as necessitated by work assignments. Ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things. Ability of speaking and/or signaling people to convey or exchange information. Includes giving instructions, assignments and/or directions to subordinates or assistants. Ability to read a variety of reports, records, invoices, etc.; to prepare reports, correspondence, purchase orders, accounting reports, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Ability to speak with poise, voice control and confidence. Ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Ability to record and deliver information, to explain procedures, to follow oral and written instructions. Ability to communicate effectively and efficiently in Standard English. Ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages; understand and apply the theories of algebra. Ability to inspect items for proper length, width and shape. Compensation details: 7 Yearly Salary PIb8d5-
Data Center Technician
SRI TECH SOLUTIONS Goodyear, Arizona
Data Center Technician/Network Engineer. Site address: 300 South Bullard Avenue, Goodyear, Arizona-85338 Duration : 3-6 Months Start Date: Immediately after completion of BGV. Key Details: Data center experience Networking knowledge a must CCNA, CCNP certification is a value add. Job Description The data center Technician will be doing : mount and install racks. patch panels. Fiber optic and hardware Install grounding for racks, equipment, and cable as required. Installation and troubleshooting of Fiber connections. Good Understanding of : terminate simplex & duplex jumper cord installation of LC, SC, ST, FC, FDDI, SMA and MPO/MTP connectors, for both multi-mode & single-mode fiber. Ticket Management and Closure Inventory Management ( Network Devices) The Fiber Technician must be able to work at heights, off a ladder and in confined spaces. The Fiber Technician must be able to see and distinguish different colors, read small print, and hear and recognize audible signals such as dial tones.
04/01/2026
Full time
Data Center Technician/Network Engineer. Site address: 300 South Bullard Avenue, Goodyear, Arizona-85338 Duration : 3-6 Months Start Date: Immediately after completion of BGV. Key Details: Data center experience Networking knowledge a must CCNA, CCNP certification is a value add. Job Description The data center Technician will be doing : mount and install racks. patch panels. Fiber optic and hardware Install grounding for racks, equipment, and cable as required. Installation and troubleshooting of Fiber connections. Good Understanding of : terminate simplex & duplex jumper cord installation of LC, SC, ST, FC, FDDI, SMA and MPO/MTP connectors, for both multi-mode & single-mode fiber. Ticket Management and Closure Inventory Management ( Network Devices) The Fiber Technician must be able to work at heights, off a ladder and in confined spaces. The Fiber Technician must be able to see and distinguish different colors, read small print, and hear and recognize audible signals such as dial tones.
Data Center Technician - Night
Genesis10 Manassas, Virginia
Genesis10 is currently seeking a Data Center Technician for a full-time, onsite position. This role will initially be located in Ashburn & Sterling, VA, before moving to Manassas, VA. This is a 12+ month contract opportunity. As a Data Center Technician, you will be responsible for troubleshooting all console connectivity issues, server power supply related issues, and network connectivity issues. You will also be responsible for assisting L1 associate data center technicians with the installation, and troubleshooting, of new SSD's and NVME's into existing servers. You will mentor associate data center technicians and assist them with various server maintenance tasks as necessary. This position will work directly with our client's contracted Associate Data Center Technicians and Senior Data Center Technicians who are responsible for all hardware break fix activities, to ensure SLA's and KPI's are met. This position will also work with our client's full time engineers as points of escalation. Responsibilities: Perform basic hardware diagnostic and troubleshooting of servers, escalating complex issues to Senior Data Center Technicians as necessary Troubleshoot basic Linux OS level issues on all servers Installation of new SSD's and NVME's into existing servers Assist engineers in troubleshooting all auto build (Linux Kickstart) nodes that do not build properly (stragglers) Troubleshooting and resolution of all network connectivity issues at the physical layer (port flapping, port down, link issues, etc.) Resolution of manually-generated tickets through cross-functional collaboration across diverse teams Process (identify, tag, and prepare) all server nodes ready for decommissioning and prepare them for our third party ITAM vendor to pick up Assist with any hardware installations that do not fall within the scope of work for quarterly organic growth Respond to all system problems on a 24X7 basis and take part in on-call rotation Assisting Level 3 Data Center Technicians in OS level troubleshooting and network troubleshooting Ensure our client's data center house rules are being followed and immediately report any concerns to leadership Ensure our client's data center cleanliness, any issues with cleanliness must be reported to leadership Requirements: 4+ years in a Data Center Engineering Role 4+ years network cabling experience 4+ years Linux troubleshooting experience 4+ years server hardware troubleshooting experience Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. Desired skills: Experience with data center infrastructure management (DCIM) tools Knowledge of advanced server hardware and networking technologies CompTIA A+, Server +, and/or Network + Certification Communication Problem-solving Teamwork Pay range: $27.42 - $37.42 per hour If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/01/2026
Full time
Genesis10 is currently seeking a Data Center Technician for a full-time, onsite position. This role will initially be located in Ashburn & Sterling, VA, before moving to Manassas, VA. This is a 12+ month contract opportunity. As a Data Center Technician, you will be responsible for troubleshooting all console connectivity issues, server power supply related issues, and network connectivity issues. You will also be responsible for assisting L1 associate data center technicians with the installation, and troubleshooting, of new SSD's and NVME's into existing servers. You will mentor associate data center technicians and assist them with various server maintenance tasks as necessary. This position will work directly with our client's contracted Associate Data Center Technicians and Senior Data Center Technicians who are responsible for all hardware break fix activities, to ensure SLA's and KPI's are met. This position will also work with our client's full time engineers as points of escalation. Responsibilities: Perform basic hardware diagnostic and troubleshooting of servers, escalating complex issues to Senior Data Center Technicians as necessary Troubleshoot basic Linux OS level issues on all servers Installation of new SSD's and NVME's into existing servers Assist engineers in troubleshooting all auto build (Linux Kickstart) nodes that do not build properly (stragglers) Troubleshooting and resolution of all network connectivity issues at the physical layer (port flapping, port down, link issues, etc.) Resolution of manually-generated tickets through cross-functional collaboration across diverse teams Process (identify, tag, and prepare) all server nodes ready for decommissioning and prepare them for our third party ITAM vendor to pick up Assist with any hardware installations that do not fall within the scope of work for quarterly organic growth Respond to all system problems on a 24X7 basis and take part in on-call rotation Assisting Level 3 Data Center Technicians in OS level troubleshooting and network troubleshooting Ensure our client's data center house rules are being followed and immediately report any concerns to leadership Ensure our client's data center cleanliness, any issues with cleanliness must be reported to leadership Requirements: 4+ years in a Data Center Engineering Role 4+ years network cabling experience 4+ years Linux troubleshooting experience 4+ years server hardware troubleshooting experience Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. Desired skills: Experience with data center infrastructure management (DCIM) tools Knowledge of advanced server hardware and networking technologies CompTIA A+, Server +, and/or Network + Certification Communication Problem-solving Teamwork Pay range: $27.42 - $37.42 per hour If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Senior Systems Engineer - Networking
Penske Truck Leasing Co., L.P. Beachwood, Ohio
Sr. Systems Engineer - Network Location: Beachwood, OH Shift: Monday - Friday 8am -5pm (Onsite 4 days a week) (Weekends if/when needed) (On call once every 5 or 6 weeks) Summary Statement : You will be working with a team of experts to design, implement and maintain computer and information networks, such as local area networks (LAN), wide area networks (WAN), and customer or cloud data communications networks inside the data center and at remote locations. The ideal candidate will be a high- energy, customer focused, commitment- oriented individual always looking for opportunities to improve the technology landscape, be an active participant on project teams and want to continue advancing their career through continuous learning and consistently delivering on commitments. What You Will Be Doing: For remote sites: Design and configure network architecture, including routers, switches, firewalls, and VPNs. Monitor and optimize network performance to maximize efficiency and availability. Develop and enforce network security standards (ACLs) to protect against unauthorized access. Supervise, mentor, and delegate work to junior network engineers and technicians. Evaluate, research, and implement new networking technologies and standards. Prepare reports on network performance, incidents, and infrastructure improvements for leadership. Collaborate with IT managers, systems engineers, and project managers to align network operations with organizational goals. For the Data Center, you will ensure the efficient operation of servers, networks, and other infrastructure, focusing on uptime, scalability, and security. This role includes troubleshooting, upgrading hardware and software, and implementing disaster recovery plans. The Sr. System Engineer - Network is responsible for installing and maintaining remote locations networks and will participate or own multiple projects that have department or enterprise division-wide implications and impact. Such efforts will require cross-function involvement with IT groups and will include 5-10% travel. They are responsible for giving direct input into project plans including timelines, milestones, goals, and ownership. The position requires the ability to participate in after-hours tasks such as on-call responsibilities and organizational outage windows. Major Responsibilities: Technology: • Management, maintenance, updating, and support of Company's WAN with a thorough understanding of routing protocols. • Identification and correction of location network connectivity issues. • Understanding and execution of TCP/IP skills and IP address subnetting. • Manage traffic in and out of network hardware (routers) to ensure maximum utilization. Project Management: • Participate in the development and planning of projects. • Identify and recommend solutions to meet customer needs and implement chosen solutions. • Manage projects from identification of need to implementation and ongoing monitoring of system/solution performance. Analytics: • Involved in analyzing system/software performance and adjusting network specifications based on any identified problems • Analyze network connectivity to ensure that hardware is utilized at its highest capacity • Perform network analysis and disaster recovery planning and testing for the Company's WAN environment. Customer Experience: • Communicate with client groups on a regular basis to determine needs • Work closely with customer leadership and project team during scope development and option analysis phase. • Manage the projects and/or solutions to client group expectations Qualifications: Associates degree required, advanced degrees preferred Cisco (CCIE/CCNP/CCDA/CCDP) - preferred Large scale NOC experience preferred 10 years of functional experience 2+ years of project management (including mid-to-large scale projects, and managing multiple projects at one time) Demonstrated in-depth knowledge of LAN/WAN support and engineering design for voice, data and video networks at Access, Aggregation, and Core network locations as well as Wi-Fi. Thorough understanding of modern service provider TCP/IP data networks using standards and technologies including but not limited to: MPLS, BGP4, EIGRP, QOS Experience and full fluency in the following hardware/software (depending on role): Aruba tools (routers, switches, APs) Cisco tools (routers, switches, APs) Cisco Nexus NXOS and/or Cisco ACI SolarWinds Network Management Tool MPLS Site to Site SDWAN Site-to-Site VPN implementations Infoblox IPAM Management / InfoBlox DNS/DHCP IP Addressing schemes. Bandwidth / Circuit monitoring tools. Microsoft office applications (including Visio) Router, Switch and IP configuration experience is required Wireless Infrastructure knowledge is preferred including but not limited to Autonomous and Lightweight Architectures, 3G/4G/5G, 802.1x and other security conscious implementations including VPN solutions. Regular, predictable, and full attendance is an essential function of the job. Willingness to work the required schedule, work at the specific location required, travel as necessary, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more. Job Category: Information Technology Job Family: Information Technology Address: 3000 Auburn Dr Primary Location: US-OH-Beachwood Employer: Penske Logistics LLC Req ID:
04/01/2026
Full time
Sr. Systems Engineer - Network Location: Beachwood, OH Shift: Monday - Friday 8am -5pm (Onsite 4 days a week) (Weekends if/when needed) (On call once every 5 or 6 weeks) Summary Statement : You will be working with a team of experts to design, implement and maintain computer and information networks, such as local area networks (LAN), wide area networks (WAN), and customer or cloud data communications networks inside the data center and at remote locations. The ideal candidate will be a high- energy, customer focused, commitment- oriented individual always looking for opportunities to improve the technology landscape, be an active participant on project teams and want to continue advancing their career through continuous learning and consistently delivering on commitments. What You Will Be Doing: For remote sites: Design and configure network architecture, including routers, switches, firewalls, and VPNs. Monitor and optimize network performance to maximize efficiency and availability. Develop and enforce network security standards (ACLs) to protect against unauthorized access. Supervise, mentor, and delegate work to junior network engineers and technicians. Evaluate, research, and implement new networking technologies and standards. Prepare reports on network performance, incidents, and infrastructure improvements for leadership. Collaborate with IT managers, systems engineers, and project managers to align network operations with organizational goals. For the Data Center, you will ensure the efficient operation of servers, networks, and other infrastructure, focusing on uptime, scalability, and security. This role includes troubleshooting, upgrading hardware and software, and implementing disaster recovery plans. The Sr. System Engineer - Network is responsible for installing and maintaining remote locations networks and will participate or own multiple projects that have department or enterprise division-wide implications and impact. Such efforts will require cross-function involvement with IT groups and will include 5-10% travel. They are responsible for giving direct input into project plans including timelines, milestones, goals, and ownership. The position requires the ability to participate in after-hours tasks such as on-call responsibilities and organizational outage windows. Major Responsibilities: Technology: • Management, maintenance, updating, and support of Company's WAN with a thorough understanding of routing protocols. • Identification and correction of location network connectivity issues. • Understanding and execution of TCP/IP skills and IP address subnetting. • Manage traffic in and out of network hardware (routers) to ensure maximum utilization. Project Management: • Participate in the development and planning of projects. • Identify and recommend solutions to meet customer needs and implement chosen solutions. • Manage projects from identification of need to implementation and ongoing monitoring of system/solution performance. Analytics: • Involved in analyzing system/software performance and adjusting network specifications based on any identified problems • Analyze network connectivity to ensure that hardware is utilized at its highest capacity • Perform network analysis and disaster recovery planning and testing for the Company's WAN environment. Customer Experience: • Communicate with client groups on a regular basis to determine needs • Work closely with customer leadership and project team during scope development and option analysis phase. • Manage the projects and/or solutions to client group expectations Qualifications: Associates degree required, advanced degrees preferred Cisco (CCIE/CCNP/CCDA/CCDP) - preferred Large scale NOC experience preferred 10 years of functional experience 2+ years of project management (including mid-to-large scale projects, and managing multiple projects at one time) Demonstrated in-depth knowledge of LAN/WAN support and engineering design for voice, data and video networks at Access, Aggregation, and Core network locations as well as Wi-Fi. Thorough understanding of modern service provider TCP/IP data networks using standards and technologies including but not limited to: MPLS, BGP4, EIGRP, QOS Experience and full fluency in the following hardware/software (depending on role): Aruba tools (routers, switches, APs) Cisco tools (routers, switches, APs) Cisco Nexus NXOS and/or Cisco ACI SolarWinds Network Management Tool MPLS Site to Site SDWAN Site-to-Site VPN implementations Infoblox IPAM Management / InfoBlox DNS/DHCP IP Addressing schemes. Bandwidth / Circuit monitoring tools. Microsoft office applications (including Visio) Router, Switch and IP configuration experience is required Wireless Infrastructure knowledge is preferred including but not limited to Autonomous and Lightweight Architectures, 3G/4G/5G, 802.1x and other security conscious implementations including VPN solutions. Regular, predictable, and full attendance is an essential function of the job. Willingness to work the required schedule, work at the specific location required, travel as necessary, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more. Job Category: Information Technology Job Family: Information Technology Address: 3000 Auburn Dr Primary Location: US-OH-Beachwood Employer: Penske Logistics LLC Req ID:
Health Information Technology Instructor (Full-Time, Tenure-Track) Fresno City College
State Center Community College District Reedley, California
Health Information Technology Instructor (Full-Time, Tenure-Track) Fresno City College State Center Community College District Closing Date: 3/3/2026 at 11:59 PM Campus Location: Fresno City College Start Date: 08/05/2026 Essential Functions: At Fresno City College we value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. We prioritize applicants who demonstrate they understand the benefits a diverse student population brings to a community college. The successful candidate will be an equity-minded leader committed to student success achieved through collaboration with faculty, classified staff, administration, students, and community partners who are also dedicated to closing equity gaps. An equity-minded individual is a person who: Understands the importance of holding ourselves accountable as educators for closing equity gaps and engaging in equitable practices; Reframes inequities as a problem of practice and views the elimination of inequities as an individual and collective responsibility; Encourages positive race-consciousness and embraces human difference; Supports institutional practices that both develop and sustain culturally responsive teaching and learning environments; and Strategically builds support for and participation in equity-related initiatives across both our internal and external communities. Fresno City College seeks leaders who value placing the student at the center of everything we do, mentorship, and working in a collegial, collaborative environment. Leaders should be open and willing to participate in culturally relevant professional development that will help them prepare for the population of students who attend Fresno City College. The ideal candidate will share Fresno City College's commitment to educating its racially and socioeconomically diverse student population. For the academic year, we enrolled over 45,000 students in which 68% identify as Latinx, 11% as Asian/Pacific Islander, 4% as Black/African American, 14% as White, 1% as American Indian/Alaska Native, and 2% as multiracial. Fresno City College is a Hispanic-Serving Institution, reflecting the great responsibility that the College has to the educational attainment and economic well-being of the surrounding community. The successful candidate will join a department dedicated to the use of a curriculum responsive to the students it serves. Providing instruction in Health Information Technology on the Fresno City College campus and/or at off-site community campus locations, the instructor will be responsible for: Teaching courses in health information management as assigned, including medical coding and supporting theory courses, such as medical terminology, pathophysiology, health record data content, structure and standards; Teaching online, hybrid, or face-to-face classes; Supporting, mentoring and advising students, including scheduling sufficient weekly office hours on campus; Evaluating student learning to demonstrate the AHIMA Entry-Level Competencies for Health Information Management (HIM) at the Associate Degree Level; Assisting in implementation and assessment of curriculum, program accreditation standards, and program goals; Participating in program review and student learning outcome development and assessment to improve student learning; Supporting, mentoring and advising students in a multi-cultural setting with sensitivity to and awareness of the educational challenges faced by racially minoritized students; Attending faculty meetings and participating in campus committees; Coordinating advisory committee meetings and establishing relationships with the professional community; Maintaining continuous professional membership in the American Health Information Management Association (AHIMA) and the California Health Information Association (CHIA); Establishing and maintaining practicum settings and arranging student placement for professional practice experience; Collaborating with high schools offering dual enrollment HIT courses; Serving on and attending department, college, and district committees as needed; Participating in program review, student learning outcome development, and assessment to improve student learning; Teaching assignments in a variety of instructional settings and times, including evening and/or weekends, on-line or off-campus, and large group instruction classes as needed, may include off-campus instruction at local high schools for dual enrollment; Otherwise fulfilling all of the duties and responsibilities of instructors as required by Administrative Regulation 7122; and Other duties as assigned. Minimum Qualifications: All candidates must have evidence of responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, as these factors relate to the need for equity-minded practice within the classroom; and Bachelor's degree and two (2) years of full-time equivalent professional experience; or Associate degree and six (6) years of full-time equivalent professional experience; or A valid California Community College Credential; or The equivalent education and/or experience (requires an equivalency). (Note: If the degrees posted on your transcript(s) do not match exactly as stated above, you must petition for equivalency.) Desirable Qualifications: Experience and skill incorporating elements of diversity, equity, and inclusion into all areas of responsibility; Recent experience working with African American, Asian/Pacific Islander, Latinx, Native American, and other racially minoritized students in the classroom and an understanding of how historical patterns of exclusion of these groups in higher education shape patterns of participation and outcomes; Willingness to examine and remediate one's instructional, relational, and classroom practices to more effectively engage and support racially minoritized students; Related work and professional experience; Experience working with students of various cultural, gender, age, socioeconomic, and ethnic backgrounds, students with disabilities; Demonstrated ability to work with computers, and other technologies, which are utilized in providing high-quality instruction and support to students; Demonstrated ability to communicate effectively with students and staff; Master's degree or candidate in progress in related field; Certification as Registered Health Information Technician (RHIT), Registered Health Information Administrator (RHIA), Certified Professional Coder - Hospital (CPC-H), or Certified Coding Specialist (CCS) preferred; Certificate for online teaching; At least one year teaching experience in an accredited health information technology program; Current knowledge of Evidence Based Decision Making; Current knowledge of Emerging Workforce Models; Certification as required by CAHIIM through professional preparation and experience, scholarship and/or teaching competencies and practice experience. Experience directing and managing program operations, including professional development of faculty, short term and long-term planning, budgeting, and generating reports and data requests, including the Annual Program Assessment Report (APAR) for CAHIIM; Experience working with various instructional technologies; Knowledge of the community college and its mission and goals. Conditions of Employment: 178 duty days per year. Salary and Benefits: Starting annual salary is $71,054 - $106,970 based on education and experience. Duty days will be prorated based upon start of assignment. An annual doctoral stipend of $2,419 is available. In addition, the District offers an attractive fringe benefit package including medical, dental, and vision coverage for the employee and dependents, and life insurance. Employees are also members of the California State Teacher's Retirement System (CalSTRS). Selection Procedure: Applications will be screened by Human Resources for completeness and to determine which applicants meet the minimum qualifications as stated in the job announcement. From the applicants who meet the minimum qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement, a selection advisory committee will review the candidates who are best qualified based on the minimum and desirable qualifications and then determine who will be invited to interview. INTERVIEWS TENTATIVELY SCHEDULED AS FOLLOWS: FIRST LEVEL INTERVIEWS THE WEEK OF TBD FINAL INTERVIEWS THE WEEK OF TBD The selection committee will rate responses to the interview questions, teaching demonstration, and writing prompt (if applicable). Based on this rating, a small number of applicants will be selected as the "recommended candidates". These candidates will be forwarded to theVice Presidentand College President for final interviews click apply for full job details
01/16/2026
Full time
Health Information Technology Instructor (Full-Time, Tenure-Track) Fresno City College State Center Community College District Closing Date: 3/3/2026 at 11:59 PM Campus Location: Fresno City College Start Date: 08/05/2026 Essential Functions: At Fresno City College we value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. We prioritize applicants who demonstrate they understand the benefits a diverse student population brings to a community college. The successful candidate will be an equity-minded leader committed to student success achieved through collaboration with faculty, classified staff, administration, students, and community partners who are also dedicated to closing equity gaps. An equity-minded individual is a person who: Understands the importance of holding ourselves accountable as educators for closing equity gaps and engaging in equitable practices; Reframes inequities as a problem of practice and views the elimination of inequities as an individual and collective responsibility; Encourages positive race-consciousness and embraces human difference; Supports institutional practices that both develop and sustain culturally responsive teaching and learning environments; and Strategically builds support for and participation in equity-related initiatives across both our internal and external communities. Fresno City College seeks leaders who value placing the student at the center of everything we do, mentorship, and working in a collegial, collaborative environment. Leaders should be open and willing to participate in culturally relevant professional development that will help them prepare for the population of students who attend Fresno City College. The ideal candidate will share Fresno City College's commitment to educating its racially and socioeconomically diverse student population. For the academic year, we enrolled over 45,000 students in which 68% identify as Latinx, 11% as Asian/Pacific Islander, 4% as Black/African American, 14% as White, 1% as American Indian/Alaska Native, and 2% as multiracial. Fresno City College is a Hispanic-Serving Institution, reflecting the great responsibility that the College has to the educational attainment and economic well-being of the surrounding community. The successful candidate will join a department dedicated to the use of a curriculum responsive to the students it serves. Providing instruction in Health Information Technology on the Fresno City College campus and/or at off-site community campus locations, the instructor will be responsible for: Teaching courses in health information management as assigned, including medical coding and supporting theory courses, such as medical terminology, pathophysiology, health record data content, structure and standards; Teaching online, hybrid, or face-to-face classes; Supporting, mentoring and advising students, including scheduling sufficient weekly office hours on campus; Evaluating student learning to demonstrate the AHIMA Entry-Level Competencies for Health Information Management (HIM) at the Associate Degree Level; Assisting in implementation and assessment of curriculum, program accreditation standards, and program goals; Participating in program review and student learning outcome development and assessment to improve student learning; Supporting, mentoring and advising students in a multi-cultural setting with sensitivity to and awareness of the educational challenges faced by racially minoritized students; Attending faculty meetings and participating in campus committees; Coordinating advisory committee meetings and establishing relationships with the professional community; Maintaining continuous professional membership in the American Health Information Management Association (AHIMA) and the California Health Information Association (CHIA); Establishing and maintaining practicum settings and arranging student placement for professional practice experience; Collaborating with high schools offering dual enrollment HIT courses; Serving on and attending department, college, and district committees as needed; Participating in program review, student learning outcome development, and assessment to improve student learning; Teaching assignments in a variety of instructional settings and times, including evening and/or weekends, on-line or off-campus, and large group instruction classes as needed, may include off-campus instruction at local high schools for dual enrollment; Otherwise fulfilling all of the duties and responsibilities of instructors as required by Administrative Regulation 7122; and Other duties as assigned. Minimum Qualifications: All candidates must have evidence of responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, as these factors relate to the need for equity-minded practice within the classroom; and Bachelor's degree and two (2) years of full-time equivalent professional experience; or Associate degree and six (6) years of full-time equivalent professional experience; or A valid California Community College Credential; or The equivalent education and/or experience (requires an equivalency). (Note: If the degrees posted on your transcript(s) do not match exactly as stated above, you must petition for equivalency.) Desirable Qualifications: Experience and skill incorporating elements of diversity, equity, and inclusion into all areas of responsibility; Recent experience working with African American, Asian/Pacific Islander, Latinx, Native American, and other racially minoritized students in the classroom and an understanding of how historical patterns of exclusion of these groups in higher education shape patterns of participation and outcomes; Willingness to examine and remediate one's instructional, relational, and classroom practices to more effectively engage and support racially minoritized students; Related work and professional experience; Experience working with students of various cultural, gender, age, socioeconomic, and ethnic backgrounds, students with disabilities; Demonstrated ability to work with computers, and other technologies, which are utilized in providing high-quality instruction and support to students; Demonstrated ability to communicate effectively with students and staff; Master's degree or candidate in progress in related field; Certification as Registered Health Information Technician (RHIT), Registered Health Information Administrator (RHIA), Certified Professional Coder - Hospital (CPC-H), or Certified Coding Specialist (CCS) preferred; Certificate for online teaching; At least one year teaching experience in an accredited health information technology program; Current knowledge of Evidence Based Decision Making; Current knowledge of Emerging Workforce Models; Certification as required by CAHIIM through professional preparation and experience, scholarship and/or teaching competencies and practice experience. Experience directing and managing program operations, including professional development of faculty, short term and long-term planning, budgeting, and generating reports and data requests, including the Annual Program Assessment Report (APAR) for CAHIIM; Experience working with various instructional technologies; Knowledge of the community college and its mission and goals. Conditions of Employment: 178 duty days per year. Salary and Benefits: Starting annual salary is $71,054 - $106,970 based on education and experience. Duty days will be prorated based upon start of assignment. An annual doctoral stipend of $2,419 is available. In addition, the District offers an attractive fringe benefit package including medical, dental, and vision coverage for the employee and dependents, and life insurance. Employees are also members of the California State Teacher's Retirement System (CalSTRS). Selection Procedure: Applications will be screened by Human Resources for completeness and to determine which applicants meet the minimum qualifications as stated in the job announcement. From the applicants who meet the minimum qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement, a selection advisory committee will review the candidates who are best qualified based on the minimum and desirable qualifications and then determine who will be invited to interview. INTERVIEWS TENTATIVELY SCHEDULED AS FOLLOWS: FIRST LEVEL INTERVIEWS THE WEEK OF TBD FINAL INTERVIEWS THE WEEK OF TBD The selection committee will rate responses to the interview questions, teaching demonstration, and writing prompt (if applicable). Based on this rating, a small number of applicants will be selected as the "recommended candidates". These candidates will be forwarded to theVice Presidentand College President for final interviews click apply for full job details
Casual Facilities Service Center Assistant
Amherst College Amherst, Massachusetts
Casual Facilities Service Center Assistant Amherst Campus Part Time JR6514 Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff. Job Description: Amherst College invites applications for the Casual Facilities Service Center Assistant position. The Casual Facilities Service Center Assistant is a part-time, casual position with no benefits. The expected salary range for this job opportunity is: $16-$18 per hour. The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. The Facilities Service Center Assistant is the first point of contact and initial coordinator for most maintenance related service requests on campus. The Facilities Service Center Assistant provides customer service through the receipt and distribution of work orders, data management, and general facilities related communications with the campus community. This person greets customers, receives and transmits messages via telephone, email and two-way radio, performs basic financial functions, provides clerical support and data management, sometimes of protected and personal data. This person is expected to be present at the front desk to greet and assist all those who enter. This person will be responsible for using the work order system as a regular function of their daily duties, and will also be responsible for troubleshooting mobile device issues when needed. Summary of Responsibilities: Customer Service Provides front-line customer interaction and support Greets visitors, answers questions, and provides supplies upon request Receives work requests through email, telephone calls, walk-ins, and directly through the CMMS (TMA), and enters or accepts these requests into the CMMS Discerns the urgency of a request, as well as obtains the exact information needed to inform technicians so they can adequately complete work orders Dispatch technicians via radio for urgent requests during regular business hours Clerical, Data Management, Work Order Processing & CORI Processing Creates reports upon request from the CMMS to track work orders Coordinates communication and corresponds with customers and Facilities staff for work requests, project notifications, and accessibility notifications Initiates and follows up on service requests with outside vendors and contractors Maintains files and provides other clerical duties, including support to the Service Center Supervisor, Trade Shop Supervisors, and Technicians Collects and secures confidential information to submit CORI checks for contractors/vendors Qualifications: Required High School Diploma or equivalent Excellent customer service, interpersonal, organizational, and time-management skills Demonstrated verbal and written communication skills, including the ability to follow written and verbal instructions Moderate math skills, including adding and subtracting Attention to detail Working knowledge of equipment such as multi-line telephones, copiers, scanners, and facsimile machines Working knowledge and experience with both Microsoft Office and Google G Suite Familiarity with mobile devices such as smartphones and tablets Required reference and background checks Preferred Associate's Degree plus experience or specialized training with Microsoft Office, Google G Suite, Workday, and Computerized Maintenance Management Systems (CMMS) Customer service training Data entry and typing training/experience Familiarity with CMMS systems (TMA) Experience with Workday Interested candidates are asked to submit a resume and cover letter online at . Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-4ff1c3a3e1e5d145941f60c3b45617d3
01/15/2026
Full time
Casual Facilities Service Center Assistant Amherst Campus Part Time JR6514 Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff. Job Description: Amherst College invites applications for the Casual Facilities Service Center Assistant position. The Casual Facilities Service Center Assistant is a part-time, casual position with no benefits. The expected salary range for this job opportunity is: $16-$18 per hour. The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. The Facilities Service Center Assistant is the first point of contact and initial coordinator for most maintenance related service requests on campus. The Facilities Service Center Assistant provides customer service through the receipt and distribution of work orders, data management, and general facilities related communications with the campus community. This person greets customers, receives and transmits messages via telephone, email and two-way radio, performs basic financial functions, provides clerical support and data management, sometimes of protected and personal data. This person is expected to be present at the front desk to greet and assist all those who enter. This person will be responsible for using the work order system as a regular function of their daily duties, and will also be responsible for troubleshooting mobile device issues when needed. Summary of Responsibilities: Customer Service Provides front-line customer interaction and support Greets visitors, answers questions, and provides supplies upon request Receives work requests through email, telephone calls, walk-ins, and directly through the CMMS (TMA), and enters or accepts these requests into the CMMS Discerns the urgency of a request, as well as obtains the exact information needed to inform technicians so they can adequately complete work orders Dispatch technicians via radio for urgent requests during regular business hours Clerical, Data Management, Work Order Processing & CORI Processing Creates reports upon request from the CMMS to track work orders Coordinates communication and corresponds with customers and Facilities staff for work requests, project notifications, and accessibility notifications Initiates and follows up on service requests with outside vendors and contractors Maintains files and provides other clerical duties, including support to the Service Center Supervisor, Trade Shop Supervisors, and Technicians Collects and secures confidential information to submit CORI checks for contractors/vendors Qualifications: Required High School Diploma or equivalent Excellent customer service, interpersonal, organizational, and time-management skills Demonstrated verbal and written communication skills, including the ability to follow written and verbal instructions Moderate math skills, including adding and subtracting Attention to detail Working knowledge of equipment such as multi-line telephones, copiers, scanners, and facsimile machines Working knowledge and experience with both Microsoft Office and Google G Suite Familiarity with mobile devices such as smartphones and tablets Required reference and background checks Preferred Associate's Degree plus experience or specialized training with Microsoft Office, Google G Suite, Workday, and Computerized Maintenance Management Systems (CMMS) Customer service training Data entry and typing training/experience Familiarity with CMMS systems (TMA) Experience with Workday Interested candidates are asked to submit a resume and cover letter online at . Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-4ff1c3a3e1e5d145941f60c3b45617d3
IT PROFESSIONAL ASSOC
InsideHigherEd Athens, Georgia
Posting Number: S14510P Working Title: IT PROFESSIONAL ASSOC Department: Franklin-Deans OIT About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department: Franklin College of Arts and Sciences is the heart of the University of Georgia's learning environment, advancing new knowledge, research, scholarship and creative output by faculty, students, and staff in more than 80-degree programs across 40+ units. College/Unit/Department website: Posting Type: External Retirement Plan: TRS Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: M-F 8am-5pm Advertised Salary: Commensurate with experience Posting Date: 12/16/2025 Open until filled: Yes Proposed Starting Date: 02/01/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Support Technician II FLSA: Non-Exempt FTE: 1.00 Minimum Qualifications: High school diploma or equivalent and 2 years of related experience Position Summary: This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units. The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff within Franklin College. This position is also responsible for developing and maintaining relationships with supported faculty and staff and working with senior team members to manage these relationships. Knowledge, Skills, Abilities and/or Competencies: Technical Basic problem-solving and troubleshooting skills Experience with standard desktop and laptop computers, peripherals, and operating systems Basic knowledge of TCP/IP wired and wireless networking Familiarity with common productivity and security applications Contributions and assistance with designing new and reviewing current technical processes Dependability and Integrity Meet agreed upon objectives and tasks for supported services Complete routine requests in a timely manner Create a seamless experience for clients Perform at a consistently high standard Participate in an annual performance development process Use data and critical thinking to make well-judged decisions that enhance processes Reliably and dependably participate regularly in helpdesk operations, M-F 8AM-5PM Working with team members to address gaps in coverage with supervisor input Productivity Set and meet realistic goals Effectively manage time and stay on-task Document interactions with clients/colleagues and routine tasks in a ticketing system Maintain productivity by collaborating with team members as appropriate Proficiency in finding and applying knowledge and demonstrates learning agility to adapt to new information and situations Actively share and contribute insights with colleagues, leverages and contributes to university knowledge to support institutional goals With supervisor input, work with the team to help identify ways to improve processes and productivity. Relationships and Serving Others Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers Promote positive morale and serve as a positive representative of Franklin OIT Attend department and college activities Serve as an example for colleagues Demonstrate professionalism and clarity in written and verbal communications Demonstrate active listening skills to effectively understand and address concerns, utilize conflict management techniques to resolve disputes Interact and build relationships with departmental leadership under the tutoring of your supervisor Teamwork Demonstrate personal accountability and avoid blaming others Participate in the usage and implementation of college wide tools and standards Contribute to the development and support of services which have a college wide scope Be available and proactive in assisting co-workers and clients during the work day Participate in a college-wide call center; provide assistance over the phone to clients across the college Be receptive to training, coaching, and development from team members Complete assigned tasks for workflows and processes within assigned team and/or services Commitment to cooperation and teamwork, working collaboratively with colleagues to achieve common goals Maintain a service orientation by prioritizing the needs of others and delivering exceptional support With supervisor oversight, evaluate and propose new ideas to improve teamwork and overall cohesive work efforts Strategic Planning Demonstrate initiative in planning and organizing work within scope Participate in decision making and problem solving at the assistant level Demonstrate alignment with Franklin OIT policies, and priorities Provide feedback on standards and consult best practices Engage with other colleagues and management to explore new technology, recommend alternative solutions, and provide feedback on strategic vision Demonstrate a commitment to inclusive excellence, foster trust and respect, effectively utilize institution resources, and exhibit a strong work ethic Plan and promote ideas for operational improvements that meet the target strategy of the organization and in alignment with your supervisor's guidance Physical Demands: This position spends long periods of time sitting/standing at a desk and working on a computer This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically This position involves walking to meet with clients in buildings that are geographically near each other and the individual's primary office Is driving a responsibility of this position?: No Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: . click apply for full job details
01/14/2026
Full time
Posting Number: S14510P Working Title: IT PROFESSIONAL ASSOC Department: Franklin-Deans OIT About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department: Franklin College of Arts and Sciences is the heart of the University of Georgia's learning environment, advancing new knowledge, research, scholarship and creative output by faculty, students, and staff in more than 80-degree programs across 40+ units. College/Unit/Department website: Posting Type: External Retirement Plan: TRS Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: M-F 8am-5pm Advertised Salary: Commensurate with experience Posting Date: 12/16/2025 Open until filled: Yes Proposed Starting Date: 02/01/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Support Technician II FLSA: Non-Exempt FTE: 1.00 Minimum Qualifications: High school diploma or equivalent and 2 years of related experience Position Summary: This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units. The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff within Franklin College. This position is also responsible for developing and maintaining relationships with supported faculty and staff and working with senior team members to manage these relationships. Knowledge, Skills, Abilities and/or Competencies: Technical Basic problem-solving and troubleshooting skills Experience with standard desktop and laptop computers, peripherals, and operating systems Basic knowledge of TCP/IP wired and wireless networking Familiarity with common productivity and security applications Contributions and assistance with designing new and reviewing current technical processes Dependability and Integrity Meet agreed upon objectives and tasks for supported services Complete routine requests in a timely manner Create a seamless experience for clients Perform at a consistently high standard Participate in an annual performance development process Use data and critical thinking to make well-judged decisions that enhance processes Reliably and dependably participate regularly in helpdesk operations, M-F 8AM-5PM Working with team members to address gaps in coverage with supervisor input Productivity Set and meet realistic goals Effectively manage time and stay on-task Document interactions with clients/colleagues and routine tasks in a ticketing system Maintain productivity by collaborating with team members as appropriate Proficiency in finding and applying knowledge and demonstrates learning agility to adapt to new information and situations Actively share and contribute insights with colleagues, leverages and contributes to university knowledge to support institutional goals With supervisor input, work with the team to help identify ways to improve processes and productivity. Relationships and Serving Others Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers Promote positive morale and serve as a positive representative of Franklin OIT Attend department and college activities Serve as an example for colleagues Demonstrate professionalism and clarity in written and verbal communications Demonstrate active listening skills to effectively understand and address concerns, utilize conflict management techniques to resolve disputes Interact and build relationships with departmental leadership under the tutoring of your supervisor Teamwork Demonstrate personal accountability and avoid blaming others Participate in the usage and implementation of college wide tools and standards Contribute to the development and support of services which have a college wide scope Be available and proactive in assisting co-workers and clients during the work day Participate in a college-wide call center; provide assistance over the phone to clients across the college Be receptive to training, coaching, and development from team members Complete assigned tasks for workflows and processes within assigned team and/or services Commitment to cooperation and teamwork, working collaboratively with colleagues to achieve common goals Maintain a service orientation by prioritizing the needs of others and delivering exceptional support With supervisor oversight, evaluate and propose new ideas to improve teamwork and overall cohesive work efforts Strategic Planning Demonstrate initiative in planning and organizing work within scope Participate in decision making and problem solving at the assistant level Demonstrate alignment with Franklin OIT policies, and priorities Provide feedback on standards and consult best practices Engage with other colleagues and management to explore new technology, recommend alternative solutions, and provide feedback on strategic vision Demonstrate a commitment to inclusive excellence, foster trust and respect, effectively utilize institution resources, and exhibit a strong work ethic Plan and promote ideas for operational improvements that meet the target strategy of the organization and in alignment with your supervisor's guidance Physical Demands: This position spends long periods of time sitting/standing at a desk and working on a computer This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically This position involves walking to meet with clients in buildings that are geographically near each other and the individual's primary office Is driving a responsibility of this position?: No Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: . click apply for full job details
IT Professional Assistant
InsideHigherEd Athens, Georgia
Posting Number: S14489P Working Title: IT Professional Assistant Department: Franklin-Deans OIT About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department: Franklin College of Arts and Sciences is the heart of the University of Georgia's learning environment, advancing new knowledge, research, scholarship and creative output by faculty, students, and staff in more than 80-degree programs across 40+ units. College/Unit/Department website: Posting Type: External Retirement Plan: TRS Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: M-F, 8am-5pm Advertised Salary: Commensurate with experience Posting Date: 12/09/2025 Open until filled: Yes Proposed Starting Date: 01/19/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Support Technician I FLSA: Non-Exempt FTE: 1.00 Minimum Qualifications: High school diploma or equivalent Position Summary: This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units. The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff within Franklin College. This position is also responsible for developing and maintaining relationships with supported faculty and staff and working with senior team members to manage these relationships. Knowledge, Skills, Abilities and/or Competencies: Technical Basic problem-solving and troubleshooting skills Experience with standard desktop and laptop computers, peripherals, and operating systems Basic knowledge of TCP/IP wired and wireless networking Familiarity with common productivity and security applications Dependability and Integrity Build trust and respect, utilizes university resources responsibly, maintains a strong work ethic, and provides continuous and all-encompassing excellence in service Meet agreed upon objectives and tasks for supported services Complete routine requests in a timely manner Create a seamless experience for clients Perform at a consistently high standard Participate in an annual performance development process Use data and critical thinking to make well-judged decisions that enhance processes Reliably and dependably participate regularly in helpdesk operations, M-F 8AM-5PM Productivity Set and meet realistic goals Effectively manage time and stay on-task Document interactions with clients/colleagues and routine tasks in a ticketing system Maintain productivity by collaborating with team members as appropriate Proficiency in finding and applying knowledge and demonstrates learning agility to adapt to new information and situations Actively share and contribute insights with colleagues, leverages and contributes to university knowledge to support institutional goals Relationships & Serving Others Communicates effectively through active listening, conflict management, and through verbal and written methods Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers Promote positive morale and serve as a positive representative of Franklin OIT Attend department and college activities Serve as an example for colleagues Demonstrate professionalism and clarity in written and verbal communications Demonstrate active listening skills to effectively understand and address concerns, utilize conflict management techniques to resolve disputes Teamwork Learn and share knowledge by finding and applying relevant information, being agile in learning, shares and contributes back to the organization, and builds university knowledge Serves others through cooperation, teamwork, and being service-oriented Demonstrate personal accountability and avoid blaming others Participate in the usage and implementation of college wide tools and standards Contribute to the development and support of services which have a college wide scope Be available and proactive in assisting co-workers and clients during the work day Participate in a college-wide call center; provide assistance over the phone to clients across the college Be receptive to training, coaching, and development from team members Complete assigned tasks for workflows and processes within assigned team and/or services Commitment to cooperation and teamwork, working collaboratively with colleagues to achieve common goals Maintain a service orientation by prioritizing the needs of others and delivering exceptional support Strategic Planning Make sound decisions including critical thinking, sound judgement and choices, continually strives to improve processes in a strategic direction Demonstrate initiative in planning and organizing work within scope Participate in decision making and problem solving at the assistant level Demonstrate alignment with Franklin OIT policies, and priorities Provide feedback on standards and consult best practices Engage with other colleagues and management to explore new technology, recommend alternative solutions, and provide feedback on strategic vision Demonstrate a commitment to inclusive excellence, foster trust and respect, effectively utilize institution resources, and exhibit a strong work ethic Physical Demands: This position spends long periods of time sitting/standing at a desk and working on a computer This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically This position involves walking to meet with clients in buildings that are geographically near each other and the individual's primary office Is driving a responsibility of this position?: No Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: . click apply for full job details
01/14/2026
Full time
Posting Number: S14489P Working Title: IT Professional Assistant Department: Franklin-Deans OIT About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department: Franklin College of Arts and Sciences is the heart of the University of Georgia's learning environment, advancing new knowledge, research, scholarship and creative output by faculty, students, and staff in more than 80-degree programs across 40+ units. College/Unit/Department website: Posting Type: External Retirement Plan: TRS Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: M-F, 8am-5pm Advertised Salary: Commensurate with experience Posting Date: 12/09/2025 Open until filled: Yes Proposed Starting Date: 01/19/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Support Technician I FLSA: Non-Exempt FTE: 1.00 Minimum Qualifications: High school diploma or equivalent Position Summary: This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units. The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff within Franklin College. This position is also responsible for developing and maintaining relationships with supported faculty and staff and working with senior team members to manage these relationships. Knowledge, Skills, Abilities and/or Competencies: Technical Basic problem-solving and troubleshooting skills Experience with standard desktop and laptop computers, peripherals, and operating systems Basic knowledge of TCP/IP wired and wireless networking Familiarity with common productivity and security applications Dependability and Integrity Build trust and respect, utilizes university resources responsibly, maintains a strong work ethic, and provides continuous and all-encompassing excellence in service Meet agreed upon objectives and tasks for supported services Complete routine requests in a timely manner Create a seamless experience for clients Perform at a consistently high standard Participate in an annual performance development process Use data and critical thinking to make well-judged decisions that enhance processes Reliably and dependably participate regularly in helpdesk operations, M-F 8AM-5PM Productivity Set and meet realistic goals Effectively manage time and stay on-task Document interactions with clients/colleagues and routine tasks in a ticketing system Maintain productivity by collaborating with team members as appropriate Proficiency in finding and applying knowledge and demonstrates learning agility to adapt to new information and situations Actively share and contribute insights with colleagues, leverages and contributes to university knowledge to support institutional goals Relationships & Serving Others Communicates effectively through active listening, conflict management, and through verbal and written methods Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers Promote positive morale and serve as a positive representative of Franklin OIT Attend department and college activities Serve as an example for colleagues Demonstrate professionalism and clarity in written and verbal communications Demonstrate active listening skills to effectively understand and address concerns, utilize conflict management techniques to resolve disputes Teamwork Learn and share knowledge by finding and applying relevant information, being agile in learning, shares and contributes back to the organization, and builds university knowledge Serves others through cooperation, teamwork, and being service-oriented Demonstrate personal accountability and avoid blaming others Participate in the usage and implementation of college wide tools and standards Contribute to the development and support of services which have a college wide scope Be available and proactive in assisting co-workers and clients during the work day Participate in a college-wide call center; provide assistance over the phone to clients across the college Be receptive to training, coaching, and development from team members Complete assigned tasks for workflows and processes within assigned team and/or services Commitment to cooperation and teamwork, working collaboratively with colleagues to achieve common goals Maintain a service orientation by prioritizing the needs of others and delivering exceptional support Strategic Planning Make sound decisions including critical thinking, sound judgement and choices, continually strives to improve processes in a strategic direction Demonstrate initiative in planning and organizing work within scope Participate in decision making and problem solving at the assistant level Demonstrate alignment with Franklin OIT policies, and priorities Provide feedback on standards and consult best practices Engage with other colleagues and management to explore new technology, recommend alternative solutions, and provide feedback on strategic vision Demonstrate a commitment to inclusive excellence, foster trust and respect, effectively utilize institution resources, and exhibit a strong work ethic Physical Demands: This position spends long periods of time sitting/standing at a desk and working on a computer This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically This position involves walking to meet with clients in buildings that are geographically near each other and the individual's primary office Is driving a responsibility of this position?: No Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: . click apply for full job details

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