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technology operations support help desk representative ii
Assistant Club Director : Estes Park, Colorado
Boys & Girls Clubs of Larimer County Estes Park, Colorado
Description: Boys & Girls Clubs of Larimer County (BGCLC) is a place for kids to laugh, a place to learn, a place to grow and a place to belong. Our staff members are critical to the success of our programs and organization. For more than 30 years, BGCLC has served the youth in Larimer County. Through amazing programs, caring staff, and a safe atmosphere, we give youth a place to go when they need support, care and most importantly, fun. We give youth a place to call home. BGCLC is looking for an energetic, fun-loving, adaptable individual to help foster a fun, safe, and positive after school and summer experience for school-aged youth in Estes Park, CO. The Assistant Club Director provides assistance to the Club Director in the overall daily operations of the Club to support Youth Development Outcomes consistent with organizational goals and mission. The position's primary function is on program implementation, service delivery, supervision and training of interns & volunteers, and facilities management. This position tends to work primarily with our members ages 12+, both on recruitment and program development. This position requires high energy, enthusiasm for BGCLC's mission, and the ability to adapt. Essential Functions And Responsibilities Maintain regular and reliable attendance in accordance with scheduled work hours. Establish programs consistent with the 5 key elements for positive youth development Provide guidance and act as a positive role model/mentor to all members. Support the management facilities and equipment to ensure a productive and clean work environment, reporting major issues to the Club Director. Maintain professional relationships/communication with all BGCLC stakeholders. Support day-to-day Club operations in the absence of the Club Director and/or in a temporary assignment during summer programs Adhere to all BGCLC policies and procedures. Program Development, Implementation and Evaluation: Ensure the physical/emotional health and safety of all members, volunteers, parents, and staff through BGCLC approved practices Effectively create, implement, and administer programs, services and activities for members and visitors Ensure required programming to meet grant requirements are implemented and compile necessary reports. Assist with food service in the Club, following all Food Bank/Health Dept. safe food handling protocols. Leadership: Support oversight of the functions of the Club entrance. This includes staff assigned to this area, safety systems, customer service, and appearance. Oversee and support interns, practicums, and volunteers. Including enhancement to recruitment, retention, and recognition. Represent BGCLC at community events when needed. Initiate and plan monthly Club family nights Assist with food service in the Club, following all Food Bank/Health Department safe food handling protocols. Administration: Ensure the front desk area is clean, organized, safe, and functioning efficiently Ensure accurate membership information is entered into membership tracking on a regular basis. Maintain and manage waitlists (if applicable), including all associated communications. Conduct new member/family orientations. Promote Club programs to youth and parents/guardians, Provide program information for community marketing materials and grant reports. NONESSENTIAL DUTIES Will handle financial transactions. Support programs at another Club location as needed Will assume other duties as assigned. This full-time, non-exempt position has a pay range of $23.10 - $25.41 per hour. This is an on-site role based in Estes Park, Colorado. Candidates must live within the local area. Requirements: Education and Work Experience Requirements: Must have completed at least one (1) of the following qualifications: An associate's degree or sixty (60) semester credit hours from an accredited college or university and three (3) months (455 hours) of experience in the care and supervision of four (4) or more children over the ages of four (4) years who are not related to the individual. 10 months (1600 hours) of experience in the care and supervision of four (4) or more children over the ages of four (4) years who are not related to the individual. A current early childhood professional credential level II (2) or higher in version 3.0 Minimum Qualifications Requirements: Must pass a background check. Ability to motivate youth and utilize effective behavior management Ability to implement quality programs for youth. Ability to build and maintain relationships with youth, parents and stakeholders. Able to effectively handle public relations. Mandatory CPR and First Aid Certifications. Valid State Driver's License. Preferred Qualifications: Bilingual in Spanish and English is strongly recommended. Supervisory Expectations: This position does not have any supervisory responsibilities Independence of Action: Results are defined, and existing practices are used as guidelines to determine specific work methods and carry out work activities independently; the supervisor/manager is available to resolve problems. Physical Demands and Work Environment: (The phrases "occasionally", "regularly", and "frequently" correspond to the following definitions: "occasionally" means up to ? of working time, "regularly" means between ? and ? of working time, and "frequently" means ? and more of working time.) The work environment is the typical youth mentorship or after school environment and may include transportation environments. The environment can be loud, stressful, complicated, and constant interruptions throughout the workday/shift. The employee must be comfortable performing multi-faceted projects, demonstrate superior interpersonal abilities-able to interact effectively with children and co-workers of all levels as well as with representatives of other organizations and institutions-ability to get along with diverse personalities: tact, maturity, and flexibility. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to work in a fast-paced environment with requirements include: sight, speaking, hearing, reaching, listening, sitting, standing, and stooping. The employee must regularly lift and/or move up to 50 pounds and should do so in a sound and safe manner. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is chaotic and loud. Compensation details: 23.1-25.41 Hourly Wage PIf6ce4f1e5-
04/01/2026
Full time
Description: Boys & Girls Clubs of Larimer County (BGCLC) is a place for kids to laugh, a place to learn, a place to grow and a place to belong. Our staff members are critical to the success of our programs and organization. For more than 30 years, BGCLC has served the youth in Larimer County. Through amazing programs, caring staff, and a safe atmosphere, we give youth a place to go when they need support, care and most importantly, fun. We give youth a place to call home. BGCLC is looking for an energetic, fun-loving, adaptable individual to help foster a fun, safe, and positive after school and summer experience for school-aged youth in Estes Park, CO. The Assistant Club Director provides assistance to the Club Director in the overall daily operations of the Club to support Youth Development Outcomes consistent with organizational goals and mission. The position's primary function is on program implementation, service delivery, supervision and training of interns & volunteers, and facilities management. This position tends to work primarily with our members ages 12+, both on recruitment and program development. This position requires high energy, enthusiasm for BGCLC's mission, and the ability to adapt. Essential Functions And Responsibilities Maintain regular and reliable attendance in accordance with scheduled work hours. Establish programs consistent with the 5 key elements for positive youth development Provide guidance and act as a positive role model/mentor to all members. Support the management facilities and equipment to ensure a productive and clean work environment, reporting major issues to the Club Director. Maintain professional relationships/communication with all BGCLC stakeholders. Support day-to-day Club operations in the absence of the Club Director and/or in a temporary assignment during summer programs Adhere to all BGCLC policies and procedures. Program Development, Implementation and Evaluation: Ensure the physical/emotional health and safety of all members, volunteers, parents, and staff through BGCLC approved practices Effectively create, implement, and administer programs, services and activities for members and visitors Ensure required programming to meet grant requirements are implemented and compile necessary reports. Assist with food service in the Club, following all Food Bank/Health Dept. safe food handling protocols. Leadership: Support oversight of the functions of the Club entrance. This includes staff assigned to this area, safety systems, customer service, and appearance. Oversee and support interns, practicums, and volunteers. Including enhancement to recruitment, retention, and recognition. Represent BGCLC at community events when needed. Initiate and plan monthly Club family nights Assist with food service in the Club, following all Food Bank/Health Department safe food handling protocols. Administration: Ensure the front desk area is clean, organized, safe, and functioning efficiently Ensure accurate membership information is entered into membership tracking on a regular basis. Maintain and manage waitlists (if applicable), including all associated communications. Conduct new member/family orientations. Promote Club programs to youth and parents/guardians, Provide program information for community marketing materials and grant reports. NONESSENTIAL DUTIES Will handle financial transactions. Support programs at another Club location as needed Will assume other duties as assigned. This full-time, non-exempt position has a pay range of $23.10 - $25.41 per hour. This is an on-site role based in Estes Park, Colorado. Candidates must live within the local area. Requirements: Education and Work Experience Requirements: Must have completed at least one (1) of the following qualifications: An associate's degree or sixty (60) semester credit hours from an accredited college or university and three (3) months (455 hours) of experience in the care and supervision of four (4) or more children over the ages of four (4) years who are not related to the individual. 10 months (1600 hours) of experience in the care and supervision of four (4) or more children over the ages of four (4) years who are not related to the individual. A current early childhood professional credential level II (2) or higher in version 3.0 Minimum Qualifications Requirements: Must pass a background check. Ability to motivate youth and utilize effective behavior management Ability to implement quality programs for youth. Ability to build and maintain relationships with youth, parents and stakeholders. Able to effectively handle public relations. Mandatory CPR and First Aid Certifications. Valid State Driver's License. Preferred Qualifications: Bilingual in Spanish and English is strongly recommended. Supervisory Expectations: This position does not have any supervisory responsibilities Independence of Action: Results are defined, and existing practices are used as guidelines to determine specific work methods and carry out work activities independently; the supervisor/manager is available to resolve problems. Physical Demands and Work Environment: (The phrases "occasionally", "regularly", and "frequently" correspond to the following definitions: "occasionally" means up to ? of working time, "regularly" means between ? and ? of working time, and "frequently" means ? and more of working time.) The work environment is the typical youth mentorship or after school environment and may include transportation environments. The environment can be loud, stressful, complicated, and constant interruptions throughout the workday/shift. The employee must be comfortable performing multi-faceted projects, demonstrate superior interpersonal abilities-able to interact effectively with children and co-workers of all levels as well as with representatives of other organizations and institutions-ability to get along with diverse personalities: tact, maturity, and flexibility. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to work in a fast-paced environment with requirements include: sight, speaking, hearing, reaching, listening, sitting, standing, and stooping. The employee must regularly lift and/or move up to 50 pounds and should do so in a sound and safe manner. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is chaotic and loud. Compensation details: 23.1-25.41 Hourly Wage PIf6ce4f1e5-
IT PROFESSIONAL ASSOC
InsideHigherEd Athens, Georgia
Posting Number: S14510P Working Title: IT PROFESSIONAL ASSOC Department: Franklin-Deans OIT About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department: Franklin College of Arts and Sciences is the heart of the University of Georgia's learning environment, advancing new knowledge, research, scholarship and creative output by faculty, students, and staff in more than 80-degree programs across 40+ units. College/Unit/Department website: Posting Type: External Retirement Plan: TRS Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: M-F 8am-5pm Advertised Salary: Commensurate with experience Posting Date: 12/16/2025 Open until filled: Yes Proposed Starting Date: 02/01/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Support Technician II FLSA: Non-Exempt FTE: 1.00 Minimum Qualifications: High school diploma or equivalent and 2 years of related experience Position Summary: This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units. The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff within Franklin College. This position is also responsible for developing and maintaining relationships with supported faculty and staff and working with senior team members to manage these relationships. Knowledge, Skills, Abilities and/or Competencies: Technical Basic problem-solving and troubleshooting skills Experience with standard desktop and laptop computers, peripherals, and operating systems Basic knowledge of TCP/IP wired and wireless networking Familiarity with common productivity and security applications Contributions and assistance with designing new and reviewing current technical processes Dependability and Integrity Meet agreed upon objectives and tasks for supported services Complete routine requests in a timely manner Create a seamless experience for clients Perform at a consistently high standard Participate in an annual performance development process Use data and critical thinking to make well-judged decisions that enhance processes Reliably and dependably participate regularly in helpdesk operations, M-F 8AM-5PM Working with team members to address gaps in coverage with supervisor input Productivity Set and meet realistic goals Effectively manage time and stay on-task Document interactions with clients/colleagues and routine tasks in a ticketing system Maintain productivity by collaborating with team members as appropriate Proficiency in finding and applying knowledge and demonstrates learning agility to adapt to new information and situations Actively share and contribute insights with colleagues, leverages and contributes to university knowledge to support institutional goals With supervisor input, work with the team to help identify ways to improve processes and productivity. Relationships and Serving Others Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers Promote positive morale and serve as a positive representative of Franklin OIT Attend department and college activities Serve as an example for colleagues Demonstrate professionalism and clarity in written and verbal communications Demonstrate active listening skills to effectively understand and address concerns, utilize conflict management techniques to resolve disputes Interact and build relationships with departmental leadership under the tutoring of your supervisor Teamwork Demonstrate personal accountability and avoid blaming others Participate in the usage and implementation of college wide tools and standards Contribute to the development and support of services which have a college wide scope Be available and proactive in assisting co-workers and clients during the work day Participate in a college-wide call center; provide assistance over the phone to clients across the college Be receptive to training, coaching, and development from team members Complete assigned tasks for workflows and processes within assigned team and/or services Commitment to cooperation and teamwork, working collaboratively with colleagues to achieve common goals Maintain a service orientation by prioritizing the needs of others and delivering exceptional support With supervisor oversight, evaluate and propose new ideas to improve teamwork and overall cohesive work efforts Strategic Planning Demonstrate initiative in planning and organizing work within scope Participate in decision making and problem solving at the assistant level Demonstrate alignment with Franklin OIT policies, and priorities Provide feedback on standards and consult best practices Engage with other colleagues and management to explore new technology, recommend alternative solutions, and provide feedback on strategic vision Demonstrate a commitment to inclusive excellence, foster trust and respect, effectively utilize institution resources, and exhibit a strong work ethic Plan and promote ideas for operational improvements that meet the target strategy of the organization and in alignment with your supervisor's guidance Physical Demands: This position spends long periods of time sitting/standing at a desk and working on a computer This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically This position involves walking to meet with clients in buildings that are geographically near each other and the individual's primary office Is driving a responsibility of this position?: No Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: . click apply for full job details
01/14/2026
Full time
Posting Number: S14510P Working Title: IT PROFESSIONAL ASSOC Department: Franklin-Deans OIT About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department: Franklin College of Arts and Sciences is the heart of the University of Georgia's learning environment, advancing new knowledge, research, scholarship and creative output by faculty, students, and staff in more than 80-degree programs across 40+ units. College/Unit/Department website: Posting Type: External Retirement Plan: TRS Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: M-F 8am-5pm Advertised Salary: Commensurate with experience Posting Date: 12/16/2025 Open until filled: Yes Proposed Starting Date: 02/01/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Support Technician II FLSA: Non-Exempt FTE: 1.00 Minimum Qualifications: High school diploma or equivalent and 2 years of related experience Position Summary: This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units. The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff within Franklin College. This position is also responsible for developing and maintaining relationships with supported faculty and staff and working with senior team members to manage these relationships. Knowledge, Skills, Abilities and/or Competencies: Technical Basic problem-solving and troubleshooting skills Experience with standard desktop and laptop computers, peripherals, and operating systems Basic knowledge of TCP/IP wired and wireless networking Familiarity with common productivity and security applications Contributions and assistance with designing new and reviewing current technical processes Dependability and Integrity Meet agreed upon objectives and tasks for supported services Complete routine requests in a timely manner Create a seamless experience for clients Perform at a consistently high standard Participate in an annual performance development process Use data and critical thinking to make well-judged decisions that enhance processes Reliably and dependably participate regularly in helpdesk operations, M-F 8AM-5PM Working with team members to address gaps in coverage with supervisor input Productivity Set and meet realistic goals Effectively manage time and stay on-task Document interactions with clients/colleagues and routine tasks in a ticketing system Maintain productivity by collaborating with team members as appropriate Proficiency in finding and applying knowledge and demonstrates learning agility to adapt to new information and situations Actively share and contribute insights with colleagues, leverages and contributes to university knowledge to support institutional goals With supervisor input, work with the team to help identify ways to improve processes and productivity. Relationships and Serving Others Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers Promote positive morale and serve as a positive representative of Franklin OIT Attend department and college activities Serve as an example for colleagues Demonstrate professionalism and clarity in written and verbal communications Demonstrate active listening skills to effectively understand and address concerns, utilize conflict management techniques to resolve disputes Interact and build relationships with departmental leadership under the tutoring of your supervisor Teamwork Demonstrate personal accountability and avoid blaming others Participate in the usage and implementation of college wide tools and standards Contribute to the development and support of services which have a college wide scope Be available and proactive in assisting co-workers and clients during the work day Participate in a college-wide call center; provide assistance over the phone to clients across the college Be receptive to training, coaching, and development from team members Complete assigned tasks for workflows and processes within assigned team and/or services Commitment to cooperation and teamwork, working collaboratively with colleagues to achieve common goals Maintain a service orientation by prioritizing the needs of others and delivering exceptional support With supervisor oversight, evaluate and propose new ideas to improve teamwork and overall cohesive work efforts Strategic Planning Demonstrate initiative in planning and organizing work within scope Participate in decision making and problem solving at the assistant level Demonstrate alignment with Franklin OIT policies, and priorities Provide feedback on standards and consult best practices Engage with other colleagues and management to explore new technology, recommend alternative solutions, and provide feedback on strategic vision Demonstrate a commitment to inclusive excellence, foster trust and respect, effectively utilize institution resources, and exhibit a strong work ethic Plan and promote ideas for operational improvements that meet the target strategy of the organization and in alignment with your supervisor's guidance Physical Demands: This position spends long periods of time sitting/standing at a desk and working on a computer This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically This position involves walking to meet with clients in buildings that are geographically near each other and the individual's primary office Is driving a responsibility of this position?: No Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: . click apply for full job details
Systems Administrator (COF)
InsideHigherEd Bakersfield, California
Systems Administrator (COF) Kern Community College District Salary: $7,835.16 - $11,078.88 Monthly Job Type: Classified Job Number: FY24- Location: District Office, CA Department: Information Technology Services Basic Function Under the direction of the Assistant Director of Information Technology, provide support for systems infrastructure district wide including Servers, Operating Systems, Virtualization, Enterprise Storage, Microsoft solutions such as Active Directory and Exchange, Backup and Recovery systems and related infrastructure. DISTINGUISHING CHARACTERISTICS: The Systems Administrator is distinguished from the Systems Administration Manager by a focus on providing immediate systems infrastructure support and by receiving direction from the Manager. Representative Duties Work with District Office and College IT staff to assess, prioritize, respond to, troubleshoot and resolve Systems related support issues in a timely manner Implement provisioning standards and methods for agile server deployment and decommissioning Utilizing industry best practices, develop and implement day-to-day and long-term management procedures for Systems infrastructure Assist with research, selection and implementation of effective Systems monitoring tools Implement and help plan for upgrades to Systems infrastructure district wide Research and implement appropriate IT Security measures to keep KCCD's Systems infrastructure secure Implement and maintain backup and recovery procedures for district wide Systems infrastructure Participate in training appropriate College IT staff on day-to-day and emergency Systems provisioning and troubleshooting practices Automate and innovate Systems hardware, software and support practices to continually improve the effectiveness of IT Systems Operations Assist with development, documentation and implementation of appropriate Systems infrastructure standards, policies, procedures and management practices Maintain vendor contacts, partnerships and relationships related to the implementation and support of KCCD's Systems infrastructure Develop and maintain documentation for KCCD's Systems infrastructure Receive, prioritize and respond to Help Desk service tickets for Systems related issues Develop and maintain Help Desk Knowledge Base articles for respective areas of responsibility Assist with management of hardware and software support contracts required to effectively support KCCD's systems infrastructure Assist with maintenance of inventory and hardware replacement planning information for Systems infrastructure Assist with Systems design, capacity planning and performance tuning and management Backup other Systems team members as needed in the support of KCCD's Systems infrastructure Assist with Systems budget planning and maintenance Keep current with the latest developments in Systems technologies Perform related duties as assigned. Minimum Qualifications Any combination equivalent to : Associate's degree in computer science, management information systems or a related field AND 4 years experience in a Systems Administration support role. OR High school diploma, GED or equivalent certificate of competency AND 6 years of work experience such as described in the representative duties section of the specification. OR A Bachelor's degree in a related field of study AND 2 years of work experience such as described in the representative duties section of the specification. PREFERRED: Microsoft, VMWARE, SAN and/or UNIX-based industry training and certifications desirable but not required. Knowledge & Abilities KNOWLEDGE OF: Advanced: UNIX (i.e. HPUX, Solaris, Linux) including installation, maintenance, troubleshooting and scripting.Advanced: Microsoft Enterprise Solutions (i.e. Active Directory, DFS, Exchange, IIS, Sharepoint)Advanced: Hardware and Software troubleshooting including installation, maintenance, upgrading, troubleshooting and scripting (i.e. PowerShell).Advanced: Systems performance assessment and remediation.Intermediate: Virtualization (i.e. VMWARE) solutions and administration.Intermediate: FiberChannel, iSCSI, switching and related Storage technologies and administration.Intermediate: Backup and recovery solutions and management practices (i.e. Symantec NetBackup).Intermediate: Networking including Ethernet, Wireless, Routing, TCP/IP and NetBIOS-Netbui.Principles of effective project management.Effective Customer Service skills and practices ABILITY TO: Effectively interact and negotiate with vendors.Assess and remedy system performance problemsTroubleshoot and resolve complex hardware and software problemsPlan and organize systems projects. Work independently with little direction.Prepare and follow work plans and time lines for projects and proposed systemsLearn new skills and adapt to changes in technologyCommunicate effectively both orally and in writing.Establish and maintain cooperative and effective working relationships with others. SALARY RANGE$7,835.16 - $11,078.88 monthlyMaximum Entry Level Salary: $ 8,231.81 monthly SPECIAL INSTRUCTIONS First Review of Applications: Complete application packets will be accepted until the position is filled; but those received by January 19, 2026, are assured consideration. The College reserves the right to extend time limits or re-initiate the recruitment/selection process at any application packet must include: Completed Online Application for Employment form Current resume Letter of interest (Cover Letter) Copy of legible transcripts List of five (5) professional references - Listed on application formIt is the applicant's responsibility to redact (or remove) any personal information from all documents prior to uploading. This includes Social Security Numbers, Date of Birth, and any photos of the applicant. Foreign Degree: Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your on-line application. Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements . EEO Plan Note: The District is strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District encourages a diverse pool of applicants and does not discriminate on the basis of national origin, religion, age, gender, gender identity, gender expression, race or ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices . Discrimination Free Work Environment . The District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission. All applicants must apply online at . Emails will not be accepted. jeid-e8171cc914ed0348ab9553c905018f67 Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency
01/14/2026
Full time
Systems Administrator (COF) Kern Community College District Salary: $7,835.16 - $11,078.88 Monthly Job Type: Classified Job Number: FY24- Location: District Office, CA Department: Information Technology Services Basic Function Under the direction of the Assistant Director of Information Technology, provide support for systems infrastructure district wide including Servers, Operating Systems, Virtualization, Enterprise Storage, Microsoft solutions such as Active Directory and Exchange, Backup and Recovery systems and related infrastructure. DISTINGUISHING CHARACTERISTICS: The Systems Administrator is distinguished from the Systems Administration Manager by a focus on providing immediate systems infrastructure support and by receiving direction from the Manager. Representative Duties Work with District Office and College IT staff to assess, prioritize, respond to, troubleshoot and resolve Systems related support issues in a timely manner Implement provisioning standards and methods for agile server deployment and decommissioning Utilizing industry best practices, develop and implement day-to-day and long-term management procedures for Systems infrastructure Assist with research, selection and implementation of effective Systems monitoring tools Implement and help plan for upgrades to Systems infrastructure district wide Research and implement appropriate IT Security measures to keep KCCD's Systems infrastructure secure Implement and maintain backup and recovery procedures for district wide Systems infrastructure Participate in training appropriate College IT staff on day-to-day and emergency Systems provisioning and troubleshooting practices Automate and innovate Systems hardware, software and support practices to continually improve the effectiveness of IT Systems Operations Assist with development, documentation and implementation of appropriate Systems infrastructure standards, policies, procedures and management practices Maintain vendor contacts, partnerships and relationships related to the implementation and support of KCCD's Systems infrastructure Develop and maintain documentation for KCCD's Systems infrastructure Receive, prioritize and respond to Help Desk service tickets for Systems related issues Develop and maintain Help Desk Knowledge Base articles for respective areas of responsibility Assist with management of hardware and software support contracts required to effectively support KCCD's systems infrastructure Assist with maintenance of inventory and hardware replacement planning information for Systems infrastructure Assist with Systems design, capacity planning and performance tuning and management Backup other Systems team members as needed in the support of KCCD's Systems infrastructure Assist with Systems budget planning and maintenance Keep current with the latest developments in Systems technologies Perform related duties as assigned. Minimum Qualifications Any combination equivalent to : Associate's degree in computer science, management information systems or a related field AND 4 years experience in a Systems Administration support role. OR High school diploma, GED or equivalent certificate of competency AND 6 years of work experience such as described in the representative duties section of the specification. OR A Bachelor's degree in a related field of study AND 2 years of work experience such as described in the representative duties section of the specification. PREFERRED: Microsoft, VMWARE, SAN and/or UNIX-based industry training and certifications desirable but not required. Knowledge & Abilities KNOWLEDGE OF: Advanced: UNIX (i.e. HPUX, Solaris, Linux) including installation, maintenance, troubleshooting and scripting.Advanced: Microsoft Enterprise Solutions (i.e. Active Directory, DFS, Exchange, IIS, Sharepoint)Advanced: Hardware and Software troubleshooting including installation, maintenance, upgrading, troubleshooting and scripting (i.e. PowerShell).Advanced: Systems performance assessment and remediation.Intermediate: Virtualization (i.e. VMWARE) solutions and administration.Intermediate: FiberChannel, iSCSI, switching and related Storage technologies and administration.Intermediate: Backup and recovery solutions and management practices (i.e. Symantec NetBackup).Intermediate: Networking including Ethernet, Wireless, Routing, TCP/IP and NetBIOS-Netbui.Principles of effective project management.Effective Customer Service skills and practices ABILITY TO: Effectively interact and negotiate with vendors.Assess and remedy system performance problemsTroubleshoot and resolve complex hardware and software problemsPlan and organize systems projects. Work independently with little direction.Prepare and follow work plans and time lines for projects and proposed systemsLearn new skills and adapt to changes in technologyCommunicate effectively both orally and in writing.Establish and maintain cooperative and effective working relationships with others. SALARY RANGE$7,835.16 - $11,078.88 monthlyMaximum Entry Level Salary: $ 8,231.81 monthly SPECIAL INSTRUCTIONS First Review of Applications: Complete application packets will be accepted until the position is filled; but those received by January 19, 2026, are assured consideration. The College reserves the right to extend time limits or re-initiate the recruitment/selection process at any application packet must include: Completed Online Application for Employment form Current resume Letter of interest (Cover Letter) Copy of legible transcripts List of five (5) professional references - Listed on application formIt is the applicant's responsibility to redact (or remove) any personal information from all documents prior to uploading. This includes Social Security Numbers, Date of Birth, and any photos of the applicant. Foreign Degree: Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your on-line application. Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements . EEO Plan Note: The District is strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District encourages a diverse pool of applicants and does not discriminate on the basis of national origin, religion, age, gender, gender identity, gender expression, race or ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices . Discrimination Free Work Environment . The District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission. All applicants must apply online at . Emails will not be accepted. jeid-e8171cc914ed0348ab9553c905018f67 Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency
Systems Support Specialist I
InsideHigherEd Bakersfield, California
Systems Support Specialist I Kern Community College District Salary: $69,910.56 - $98,781.84 Annually Job Type: Classified Job Number: FY25- Location: Bakersfield College Panorama Campus, CA Department: Technology Support Services Basic Function Under the direction of assigned supervisor, install and support desktops, laptops, application software, printers, computer labs and related technology for Faculty, Staff and Administrators in person, via telephone or with the use of remote access tools. Assist with the support of the college's information technology systems and applications; these systems include the voice and data networks, servers, computers, printers, software and applications used by college employees and students. DISTINGUISHING CHARACTERISTICS: The Systems Support Specialist I is distinguished from the II by a focus on servicing PCs and related equipment. Representative Duties Diagnose and troubleshoot PC related software and hardware problems. Coordinate timely resolution of and follow-up on software and hardware problems with all levels of IT resources including network, server, application, and help desk support operations. Work with hardware and software manufacturers' support in handling and if necessary escalating warranty repair and parts replacement issues. Log details of support provided in Help Desk trouble-ticketing system. Advance the use of a knowledge repository to share information among all levels of IT service and support. Develop and use workstation configuration management tools and procedures to perform software distribution, patch management, inventory management and imaging. Install, configure and support a wide variety of complex software applications that support the needs of the college faculty, staff and students. Develop, recommend and use best tools and practices for computer lab management. Develop and deploy optimized images in timely and effective manner to the campus computer labs that include a wide variety of both purchased and shareware software packages. Work with network and server support operations to setup and support effective processes (i.e. Group Policies, Login Scripts, Roaming profiles, etc ) for providing users with access to resources and determining the behavior (profile) of all computers on campus. Assist with the installation, configuration, and support of network (wired, WIFI) equipment and servers in alignment with district wide IT processes and standards. Maintain proper hardware replacement planning information to assist with forecasting the regular replacement and/or upgrading of desktop, laptop, printer and related technology assets. Receive, prioritize, and respond to Help Desk Service tickets, incoming calls, and/or e-mails regarding PC hardware and software problems. Identify chronic problems and work with Help Desk support operations in performing root-cause analysis on such problems and finding solutions for reducing or eliminating them. Receive, prioritize, and complete individual and group requests for hardware or software moves, adds, and changes. Work to identify and implement technology standards for on campus technology support or collaborate with peers across the district to develop best practices and foster continuous improvement of IT services. Provide input and recommendations on hardware specifications required to meet the computing needs of end users. Help ensure end users are aware of what hardware and software is available for their use and how to obtain support for all IT services. Work toward attainment of key support goals such an average response time, mean time to repair, end-user satisfaction and number of problems resolved within a given period. Provide brief hands-on training to users in the use of hardware and software. Maintain system documentation including configuration information for technology you are directly responsible for. Stay informed of trends in hardware and software, troubleshooting, automation technologies and other changes that could improve PC server and support. Perform related duties as assigned. Minimum Qualifications Any combination equivalent to: Associate's degree supplemented by college-level course work in computer software applications, business practices or a related field and one (1) year of increasingly responsible experience in the use and support of computer software and hardware providing technological support to a variety of end-users. OR High school diploma, GED or equivalent certificate of competency and three years of work experience such as described in the representative duties section of the specification. Salary Kern Community College District Salary Schedules , CLASSIFIED, Range 46.5 40 hours per week, 12 months per year $5,825.88 - $8,231.82 monthly (Maximum Entry Level Salary: $6,120.82 monthly) Special Instructions Complete application packets will be accepted until the position is filled. However, applications received by 12/23/25 are assured consideration. The District and/or College reserves the right to extend time limits or re-initiate the recruitment/selection process at any point. Completed application packets must include the following.Completed online application for employmentCurrent resumeLetter of interest (cover letter)List of 5 (five) professional references (entered in online application)Copy of legible transcripts, if applicableIt is the applicant's responsibility to redact or remove any personal information from all documents prior to uploading. This includes Social Security Numbers, Date of Birth, and any photos of the applicant. International or Foreign Degrees Applicants with international or foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your online application. Accommodations Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements. (For more information, see our Diversity, Equity, Inclusion, and Equal Employment Opportunities website .) Discrimination Free Work Environment The District and College are strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District and College encourages a diverse pool of applicants and does not discriminate on the basis of national origin, religion, age, gender, gender identity, gender expression, race or ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices. (See our Discrimination Free Work Environment information.) Work Authorization Kern Community College District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission. Knowledge & Abilities KNOWLEDGE OF: Hands-on hardware and software troubleshooting and repair. Knowledge of modern enterprise level Information Technology Systems and processes. Meaning and use of common technological terms. Modern office software and software applications, including Windows, word processing (MS-Word), spreadsheets (Excel), databases (Access, SQL, QBE), desktop publishing. Uses capabilities, characteristics, and limitations of computer and related equipment. Modern office procedures and methods. Correct English usage, spelling, grammar and punctuation. Have a working knowledge of joining and moving objects within Active Directory. ABILITY TO: Diagnose, troubleshoot and resolve software and hardware problems. Conduct research into PC issues and products as required. Develop knowledge-based information to be used by Help Desk services to solve problems. Operate a computer, tools, components, and peripheral accessories. Read and understand technical manuals, procedural documentation, and OEM guides. Instruct users in the use of computer equipment and operating procedures. Communicate effectively both orally and in writing. Effectively prioritize and execute tasks in a high-pressure environment. Work in a team-oriented, collaborative environment. Establish and maintain cooperative and effective working relationships with others. All applicants must apply online at . Emails will not be accepted. jeid-3d710529e1461c49b581a801e8a51cae Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency
01/14/2026
Full time
Systems Support Specialist I Kern Community College District Salary: $69,910.56 - $98,781.84 Annually Job Type: Classified Job Number: FY25- Location: Bakersfield College Panorama Campus, CA Department: Technology Support Services Basic Function Under the direction of assigned supervisor, install and support desktops, laptops, application software, printers, computer labs and related technology for Faculty, Staff and Administrators in person, via telephone or with the use of remote access tools. Assist with the support of the college's information technology systems and applications; these systems include the voice and data networks, servers, computers, printers, software and applications used by college employees and students. DISTINGUISHING CHARACTERISTICS: The Systems Support Specialist I is distinguished from the II by a focus on servicing PCs and related equipment. Representative Duties Diagnose and troubleshoot PC related software and hardware problems. Coordinate timely resolution of and follow-up on software and hardware problems with all levels of IT resources including network, server, application, and help desk support operations. Work with hardware and software manufacturers' support in handling and if necessary escalating warranty repair and parts replacement issues. Log details of support provided in Help Desk trouble-ticketing system. Advance the use of a knowledge repository to share information among all levels of IT service and support. Develop and use workstation configuration management tools and procedures to perform software distribution, patch management, inventory management and imaging. Install, configure and support a wide variety of complex software applications that support the needs of the college faculty, staff and students. Develop, recommend and use best tools and practices for computer lab management. Develop and deploy optimized images in timely and effective manner to the campus computer labs that include a wide variety of both purchased and shareware software packages. Work with network and server support operations to setup and support effective processes (i.e. Group Policies, Login Scripts, Roaming profiles, etc ) for providing users with access to resources and determining the behavior (profile) of all computers on campus. Assist with the installation, configuration, and support of network (wired, WIFI) equipment and servers in alignment with district wide IT processes and standards. Maintain proper hardware replacement planning information to assist with forecasting the regular replacement and/or upgrading of desktop, laptop, printer and related technology assets. Receive, prioritize, and respond to Help Desk Service tickets, incoming calls, and/or e-mails regarding PC hardware and software problems. Identify chronic problems and work with Help Desk support operations in performing root-cause analysis on such problems and finding solutions for reducing or eliminating them. Receive, prioritize, and complete individual and group requests for hardware or software moves, adds, and changes. Work to identify and implement technology standards for on campus technology support or collaborate with peers across the district to develop best practices and foster continuous improvement of IT services. Provide input and recommendations on hardware specifications required to meet the computing needs of end users. Help ensure end users are aware of what hardware and software is available for their use and how to obtain support for all IT services. Work toward attainment of key support goals such an average response time, mean time to repair, end-user satisfaction and number of problems resolved within a given period. Provide brief hands-on training to users in the use of hardware and software. Maintain system documentation including configuration information for technology you are directly responsible for. Stay informed of trends in hardware and software, troubleshooting, automation technologies and other changes that could improve PC server and support. Perform related duties as assigned. Minimum Qualifications Any combination equivalent to: Associate's degree supplemented by college-level course work in computer software applications, business practices or a related field and one (1) year of increasingly responsible experience in the use and support of computer software and hardware providing technological support to a variety of end-users. OR High school diploma, GED or equivalent certificate of competency and three years of work experience such as described in the representative duties section of the specification. Salary Kern Community College District Salary Schedules , CLASSIFIED, Range 46.5 40 hours per week, 12 months per year $5,825.88 - $8,231.82 monthly (Maximum Entry Level Salary: $6,120.82 monthly) Special Instructions Complete application packets will be accepted until the position is filled. However, applications received by 12/23/25 are assured consideration. The District and/or College reserves the right to extend time limits or re-initiate the recruitment/selection process at any point. Completed application packets must include the following.Completed online application for employmentCurrent resumeLetter of interest (cover letter)List of 5 (five) professional references (entered in online application)Copy of legible transcripts, if applicableIt is the applicant's responsibility to redact or remove any personal information from all documents prior to uploading. This includes Social Security Numbers, Date of Birth, and any photos of the applicant. International or Foreign Degrees Applicants with international or foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your online application. Accommodations Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements. (For more information, see our Diversity, Equity, Inclusion, and Equal Employment Opportunities website .) Discrimination Free Work Environment The District and College are strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District and College encourages a diverse pool of applicants and does not discriminate on the basis of national origin, religion, age, gender, gender identity, gender expression, race or ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices. (See our Discrimination Free Work Environment information.) Work Authorization Kern Community College District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission. Knowledge & Abilities KNOWLEDGE OF: Hands-on hardware and software troubleshooting and repair. Knowledge of modern enterprise level Information Technology Systems and processes. Meaning and use of common technological terms. Modern office software and software applications, including Windows, word processing (MS-Word), spreadsheets (Excel), databases (Access, SQL, QBE), desktop publishing. Uses capabilities, characteristics, and limitations of computer and related equipment. Modern office procedures and methods. Correct English usage, spelling, grammar and punctuation. Have a working knowledge of joining and moving objects within Active Directory. ABILITY TO: Diagnose, troubleshoot and resolve software and hardware problems. Conduct research into PC issues and products as required. Develop knowledge-based information to be used by Help Desk services to solve problems. Operate a computer, tools, components, and peripheral accessories. Read and understand technical manuals, procedural documentation, and OEM guides. Instruct users in the use of computer equipment and operating procedures. Communicate effectively both orally and in writing. Effectively prioritize and execute tasks in a high-pressure environment. Work in a team-oriented, collaborative environment. Establish and maintain cooperative and effective working relationships with others. All applicants must apply online at . Emails will not be accepted. jeid-3d710529e1461c49b581a801e8a51cae Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency
Information Systems Specialist - Networking & Operations/ Information Technology - Central Services
InsideHigherEd Modesto, California
Job Title: Information Systems Specialist - Networking & Operations/ Information Technology - Central Services Site: : Yosemite Community College District/Central Services Salary Range / Other: $6,009 to $7,684 per month- Range 41 ( Classified Salary Schedule) Appointments are hired at the first step of the range. The second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step. Workplace: Central Services; Modesto, CA 40 hours per week, 12 months per year Monday through Friday: 8:00am - 5:00pm (Some evening and weekend hours may be required) Benefits : The District currently pays for a health options for the employee and dependents. Employees may elect to pay a premium for a higher health option. Vision care and dental insurance premiums for the employee and dependents is District paid. Income protection and life insurance premiums for the employee are also District paid. The estimated cost of District provided benefits (health, dental, vision, and life) is $24,408 annually. Job Description: DEFINITIONUnder direction, performs advanced and complex paraprofessional, technical and customer support duties related to troubleshooting, installing, configuring, and maintaining desktop computer, peripheral, server, and other network system hardware and software; receives, documents and resolves user help requests and provides hands-on technical assistance pertaining to desktop hardware and software problems; assists users with questions regarding desktop system operations and procedures; monitors and maintains the performance of connected systems, including those in computer laboratory settings; and performs related work as assigned.DISTINGUISHING CHARACTERISTICSThis is the advanced paraprofessional and technical class in the Information Systems Series within the Yosemite Community College District (YCCD). Incumbents in this class perform the full range of specialized technical duties related to troubleshooting, installing, configuring, and maintaining desktop computer, peripheral, server, and other network system hardware and software. Incumbents utilize specialized knowledge of information technology to make decisions and complete assignments. Incumbents in this class frequently interact with users in the course of their duties, providing advanced technical support in resolving equipment and system access problems. Incumbents also perform a wide range of duties related to computer installations, upgrades, maintenance and repairs and often have independent responsibility for overseeing, maintaining and monitoring computer laboratory systems.This class may be distinguished from the lower-level Information Systems Technician class because those classes perform journey level technical duties that emphasize system assembly, installation, configuration, maintenance and repair rather than advanced user support. This class may also be distinguished from higher-level Information Technology classes because incumbents in those classes preponderantly perform professional analytical duties that include system design, development, maintenance and programming. SUPERVISION RECEIVED AND EXERCISEDIncumbents in this class work under the direction of a manager or senior manager, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures. Incumbents plan and/or determine specific procedures or equipment required to meet assigned objectives and solve non-routine problems, referring only unusual matters to a supervisor.An incumbent in this class does not directly lead or supervise other full-time employees, but may assign, direct and/or monitor the work of subordinate full time, part time, and/or student employees on a project or assignment basis. Minimum Qualifications: MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Knowledge of: Advanced technical methods, procedures, and techniques involved in supporting a local and wide area network, hardware and software application systems. Advanced principles and techniques of user support and customer service. Information technology and local and wide area network industry, trends, practices and procedures. Information technology documentation and data communication standards. Computer operating systems and a variety of computer hardware and software applications. English usage, spelling, grammar, punctuation and arithmetical processes. Ability to: Effectively and efficiently participate in the operation of a computer network operation. Provide prompt and appropriate customer service to system users. Test and interpret network changes to enhance network operations and correct operational faults. Obtain and consolidate user specifications and needs. Perform arithmetical calculations with speed and accuracy. Understand and carry out oral and written directions. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of the work. Education and Experience: Education and Experience: Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are: Pattern I Experience: Two years equivalent to an Information Systems Technician at YCCD. OR Pattern II Education: Possession of an associate's degree from an accredited college or university, with major course work in computer science or a closely related field. Experience:One year performing information technology repair duties that included assembling, installing, configuring, maintaining, and repairing new and existing desktop computer, peripheral, and/or other networked system hardware and software. Special Requirements: None Example of Duties: ESSENTIAL DUTIES Provides advanced technical assistance to system users by responding to help requests and troubleshooting desktop computer, peripheral, server, and other network system hardware and software related to hardware, software and peripheral devices; determines the severity of the problem and either resolves the issue(s) or refers the problem(s) to higher-level information technology support staff. Coordinates and provides technical support for one or more academic computer labs; set-up file share security; monitors and evaluates operational processes and provides technical resolution of problems; installs and maintains laboratory computers, peripherals and software applications, including specialized systems to meet departmental and/or ADA requirements. Management and maintenance of GoPrint Software. Installs and configures computer hardware, software, programs and applications; tests and troubleshoots to ensure functional operation. Monitors file server and production servers; resolves system problems or refers appropriately. Monitors computer systems, including servers and network equipment, for response time, problem prevention, performance and resource utilization; monitors and maintains the function of networked components including routers, hubs, bridges and switches; recommends actions to overcome result deviations. Performs routine network support duties such as monitoring or adding applications, users and devices; modifies user profiles, re-sets passwords and performs file maintenance; documents all network changes and revisions. Configures and maintains computer accounts, security groups, profiles and group policies; as assigned, monitors security vulnerability and sets security parameters for labs/workstations and servers; installs security updates and patches. Assists higher-level information technology staff in the evaluation, selection, acquisition and implementation of computer hardware and software solutions; assists with the physical design of the District's network; recommends microcomputers, software and peripherals to staff; assists in determining communications requirements for new equipment installation. Participates in the planning, development and preparation of technical standards operational procedures and system performance objectives. Troubleshoots and diagnoses communication equipment problems to ensure functional operation; performs minor repairs; coordinates and oversees the installation of communications wiring and cabling. Prepares disk images for computer setup and recovery; coordinates regular and disaster recovery tape backup and recovery processes on servers; maintains, tracks and rotates media; stores media appropriately. Explains and demonstrates the use of new hardware/software, peripheral devices, network sharing, data backups, and other system functions; responds to questions regarding software/system purposes, workflow issues and output needs; recommends procedures and helps develop user instructions concerning desktop computer, peripherals, and network procedures such as log-on directions, password maintenance . click apply for full job details
01/14/2026
Full time
Job Title: Information Systems Specialist - Networking & Operations/ Information Technology - Central Services Site: : Yosemite Community College District/Central Services Salary Range / Other: $6,009 to $7,684 per month- Range 41 ( Classified Salary Schedule) Appointments are hired at the first step of the range. The second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step. Workplace: Central Services; Modesto, CA 40 hours per week, 12 months per year Monday through Friday: 8:00am - 5:00pm (Some evening and weekend hours may be required) Benefits : The District currently pays for a health options for the employee and dependents. Employees may elect to pay a premium for a higher health option. Vision care and dental insurance premiums for the employee and dependents is District paid. Income protection and life insurance premiums for the employee are also District paid. The estimated cost of District provided benefits (health, dental, vision, and life) is $24,408 annually. Job Description: DEFINITIONUnder direction, performs advanced and complex paraprofessional, technical and customer support duties related to troubleshooting, installing, configuring, and maintaining desktop computer, peripheral, server, and other network system hardware and software; receives, documents and resolves user help requests and provides hands-on technical assistance pertaining to desktop hardware and software problems; assists users with questions regarding desktop system operations and procedures; monitors and maintains the performance of connected systems, including those in computer laboratory settings; and performs related work as assigned.DISTINGUISHING CHARACTERISTICSThis is the advanced paraprofessional and technical class in the Information Systems Series within the Yosemite Community College District (YCCD). Incumbents in this class perform the full range of specialized technical duties related to troubleshooting, installing, configuring, and maintaining desktop computer, peripheral, server, and other network system hardware and software. Incumbents utilize specialized knowledge of information technology to make decisions and complete assignments. Incumbents in this class frequently interact with users in the course of their duties, providing advanced technical support in resolving equipment and system access problems. Incumbents also perform a wide range of duties related to computer installations, upgrades, maintenance and repairs and often have independent responsibility for overseeing, maintaining and monitoring computer laboratory systems.This class may be distinguished from the lower-level Information Systems Technician class because those classes perform journey level technical duties that emphasize system assembly, installation, configuration, maintenance and repair rather than advanced user support. This class may also be distinguished from higher-level Information Technology classes because incumbents in those classes preponderantly perform professional analytical duties that include system design, development, maintenance and programming. SUPERVISION RECEIVED AND EXERCISEDIncumbents in this class work under the direction of a manager or senior manager, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures. Incumbents plan and/or determine specific procedures or equipment required to meet assigned objectives and solve non-routine problems, referring only unusual matters to a supervisor.An incumbent in this class does not directly lead or supervise other full-time employees, but may assign, direct and/or monitor the work of subordinate full time, part time, and/or student employees on a project or assignment basis. Minimum Qualifications: MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Knowledge of: Advanced technical methods, procedures, and techniques involved in supporting a local and wide area network, hardware and software application systems. Advanced principles and techniques of user support and customer service. Information technology and local and wide area network industry, trends, practices and procedures. Information technology documentation and data communication standards. Computer operating systems and a variety of computer hardware and software applications. English usage, spelling, grammar, punctuation and arithmetical processes. Ability to: Effectively and efficiently participate in the operation of a computer network operation. Provide prompt and appropriate customer service to system users. Test and interpret network changes to enhance network operations and correct operational faults. Obtain and consolidate user specifications and needs. Perform arithmetical calculations with speed and accuracy. Understand and carry out oral and written directions. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of the work. Education and Experience: Education and Experience: Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are: Pattern I Experience: Two years equivalent to an Information Systems Technician at YCCD. OR Pattern II Education: Possession of an associate's degree from an accredited college or university, with major course work in computer science or a closely related field. Experience:One year performing information technology repair duties that included assembling, installing, configuring, maintaining, and repairing new and existing desktop computer, peripheral, and/or other networked system hardware and software. Special Requirements: None Example of Duties: ESSENTIAL DUTIES Provides advanced technical assistance to system users by responding to help requests and troubleshooting desktop computer, peripheral, server, and other network system hardware and software related to hardware, software and peripheral devices; determines the severity of the problem and either resolves the issue(s) or refers the problem(s) to higher-level information technology support staff. Coordinates and provides technical support for one or more academic computer labs; set-up file share security; monitors and evaluates operational processes and provides technical resolution of problems; installs and maintains laboratory computers, peripherals and software applications, including specialized systems to meet departmental and/or ADA requirements. Management and maintenance of GoPrint Software. Installs and configures computer hardware, software, programs and applications; tests and troubleshoots to ensure functional operation. Monitors file server and production servers; resolves system problems or refers appropriately. Monitors computer systems, including servers and network equipment, for response time, problem prevention, performance and resource utilization; monitors and maintains the function of networked components including routers, hubs, bridges and switches; recommends actions to overcome result deviations. Performs routine network support duties such as monitoring or adding applications, users and devices; modifies user profiles, re-sets passwords and performs file maintenance; documents all network changes and revisions. Configures and maintains computer accounts, security groups, profiles and group policies; as assigned, monitors security vulnerability and sets security parameters for labs/workstations and servers; installs security updates and patches. Assists higher-level information technology staff in the evaluation, selection, acquisition and implementation of computer hardware and software solutions; assists with the physical design of the District's network; recommends microcomputers, software and peripherals to staff; assists in determining communications requirements for new equipment installation. Participates in the planning, development and preparation of technical standards operational procedures and system performance objectives. Troubleshoots and diagnoses communication equipment problems to ensure functional operation; performs minor repairs; coordinates and oversees the installation of communications wiring and cabling. Prepares disk images for computer setup and recovery; coordinates regular and disaster recovery tape backup and recovery processes on servers; maintains, tracks and rotates media; stores media appropriately. Explains and demonstrates the use of new hardware/software, peripheral devices, network sharing, data backups, and other system functions; responds to questions regarding software/system purposes, workflow issues and output needs; recommends procedures and helps develop user instructions concerning desktop computer, peripherals, and network procedures such as log-on directions, password maintenance . click apply for full job details

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