STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India. Senior Service Assurance Engineer - Dark Fiber Remediation plays a critical role in ensuring high-priority customers receive effective support when utilizing dark fiber services. This position is responsible for end-to-end troubleshooting and resolution of post-delivery activation issues, requiring deep technical expertise in fiber networks and strong customer engagement skills. The role involves analyzing fiber infrastructure, coordinating cross-functional teams, and driving rapid resolution of complex service issues. This individual will also proactively mitigate potential escalations by validating prerequisites prior to service delivery and ensuring operational readiness. Location & Work Type Location: USA and Mexico. Work Type: Remote. Key Responsibilities Manage fiber trouble tickets end-to-end, from intake through resolution, ensuring accurate documentation and timely updates Diagnose and troubleshoot dark fiber (Layer 1) issues remotely, including mis-patched connections and physical layer discrepancies Interpret fiber maps, cross-connect diagrams, and panel layouts to identify and resolve connectivity issues Develop and execute structured troubleshooting plans in coordination with internal teams, customers, and third-party vendors Analyze circuit design, routing, and service agreements to validate configurations and identify discrepancies Lead high-priority incident calls, applying root cause analysis and critical thinking to drive rapid resolution Coordinate dispatch of Inside Plant (ISP) and Outside Plant (OSP) technicians with clear, actionable instructions Review and interpret fiber test results (e.g., OTDR traces) using tools such as Exfo Fastreporter and Anritsu NetWorks Create and maintain detailed design schematics and scopes of work for fiber restoration and redesign efforts Communicate effectively with technical and non-technical stakeholders to provide updates, manage expectations, and rebuild customer confidence Qualifications Required: Bachelor's degree in a network engineering discipline or equivalent work experience Minimum 4 (four) years of telecom experience Experience with Salesforce, M6/Metasolv, GE Smallworld and myWorld database applications as well as ability to develop skills within internal design tools such as zDAF Network Automation; experience with third party inventory portals (e.g. Equinix and Telx/DRT Marketplace) desired Proficiency in the MS Office tools including MS Visio and Google Earth (able to produce a professional and detailed KMZ file and can interpret outside plant construction KMZ) In depth knowledge of telecommunications standards, protocols, testing procedures and documentation (e.g. power meter forms, OTDR traces, etc.), and experience with fiber test analysis software such as Exfo Fastreporter and Anritsu NetWorks Breadth of expertise in fiber engineering network design, outside plant operations, fiber construction methods and materials (including fiber types, splice enclosures and fiber termination equipment) Understanding of inside plant fiber connectivity, cabling and infrastructure as well as familiarity with datacenter operations/facilities and cross connect practices Excellent project leadership, critical thinking, problem-solving and root cause analysis skills, and ability to manage projects to the customer's technical specifications and contract requirements Advanced customer management skills (verbal and written) including prioritization, risk analysis, and conflict management/resolution Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment by making timely, creative and sound decisions under pressure Preferred (Optional) Experience working with fiber troubleshooting scenarios including patching, cleaning, and connector replacement Familiarity with OTDR testing workflows and field technician coordination Strong ability to visualize and interpret physical fiber connectivity from diagrams and verbal descriptions About Us STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more at ; and reach out today to explore opportunities to grow together! By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.
04/05/2026
Full time
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India. Senior Service Assurance Engineer - Dark Fiber Remediation plays a critical role in ensuring high-priority customers receive effective support when utilizing dark fiber services. This position is responsible for end-to-end troubleshooting and resolution of post-delivery activation issues, requiring deep technical expertise in fiber networks and strong customer engagement skills. The role involves analyzing fiber infrastructure, coordinating cross-functional teams, and driving rapid resolution of complex service issues. This individual will also proactively mitigate potential escalations by validating prerequisites prior to service delivery and ensuring operational readiness. Location & Work Type Location: USA and Mexico. Work Type: Remote. Key Responsibilities Manage fiber trouble tickets end-to-end, from intake through resolution, ensuring accurate documentation and timely updates Diagnose and troubleshoot dark fiber (Layer 1) issues remotely, including mis-patched connections and physical layer discrepancies Interpret fiber maps, cross-connect diagrams, and panel layouts to identify and resolve connectivity issues Develop and execute structured troubleshooting plans in coordination with internal teams, customers, and third-party vendors Analyze circuit design, routing, and service agreements to validate configurations and identify discrepancies Lead high-priority incident calls, applying root cause analysis and critical thinking to drive rapid resolution Coordinate dispatch of Inside Plant (ISP) and Outside Plant (OSP) technicians with clear, actionable instructions Review and interpret fiber test results (e.g., OTDR traces) using tools such as Exfo Fastreporter and Anritsu NetWorks Create and maintain detailed design schematics and scopes of work for fiber restoration and redesign efforts Communicate effectively with technical and non-technical stakeholders to provide updates, manage expectations, and rebuild customer confidence Qualifications Required: Bachelor's degree in a network engineering discipline or equivalent work experience Minimum 4 (four) years of telecom experience Experience with Salesforce, M6/Metasolv, GE Smallworld and myWorld database applications as well as ability to develop skills within internal design tools such as zDAF Network Automation; experience with third party inventory portals (e.g. Equinix and Telx/DRT Marketplace) desired Proficiency in the MS Office tools including MS Visio and Google Earth (able to produce a professional and detailed KMZ file and can interpret outside plant construction KMZ) In depth knowledge of telecommunications standards, protocols, testing procedures and documentation (e.g. power meter forms, OTDR traces, etc.), and experience with fiber test analysis software such as Exfo Fastreporter and Anritsu NetWorks Breadth of expertise in fiber engineering network design, outside plant operations, fiber construction methods and materials (including fiber types, splice enclosures and fiber termination equipment) Understanding of inside plant fiber connectivity, cabling and infrastructure as well as familiarity with datacenter operations/facilities and cross connect practices Excellent project leadership, critical thinking, problem-solving and root cause analysis skills, and ability to manage projects to the customer's technical specifications and contract requirements Advanced customer management skills (verbal and written) including prioritization, risk analysis, and conflict management/resolution Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment by making timely, creative and sound decisions under pressure Preferred (Optional) Experience working with fiber troubleshooting scenarios including patching, cleaning, and connector replacement Familiarity with OTDR testing workflows and field technician coordination Strong ability to visualize and interpret physical fiber connectivity from diagrams and verbal descriptions About Us STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more at ; and reach out today to explore opportunities to grow together! By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India. Senior Service Assurance Engineer - Dark Fiber Remediation plays a critical role in ensuring high-priority customers receive effective support when utilizing dark fiber services. This position is responsible for end-to-end troubleshooting and resolution of post-delivery activation issues, requiring deep technical expertise in fiber networks and strong customer engagement skills. The role involves analyzing fiber infrastructure, coordinating cross-functional teams, and driving rapid resolution of complex service issues. This individual will also proactively mitigate potential escalations by validating prerequisites prior to service delivery and ensuring operational readiness. Location & Work Type Location: USA and Mexico. Work Type: Remote. Key Responsibilities Manage fiber trouble tickets end-to-end, from intake through resolution, ensuring accurate documentation and timely updates Diagnose and troubleshoot dark fiber (Layer 1) issues remotely, including mis-patched connections and physical layer discrepancies Interpret fiber maps, cross-connect diagrams, and panel layouts to identify and resolve connectivity issues Develop and execute structured troubleshooting plans in coordination with internal teams, customers, and third-party vendors Analyze circuit design, routing, and service agreements to validate configurations and identify discrepancies Lead high-priority incident calls, applying root cause analysis and critical thinking to drive rapid resolution Coordinate dispatch of Inside Plant (ISP) and Outside Plant (OSP) technicians with clear, actionable instructions Review and interpret fiber test results (e.g., OTDR traces) using tools such as Exfo Fastreporter and Anritsu NetWorks Create and maintain detailed design schematics and scopes of work for fiber restoration and redesign efforts Communicate effectively with technical and non-technical stakeholders to provide updates, manage expectations, and rebuild customer confidence Qualifications Required: Bachelor's degree in a network engineering discipline or equivalent work experience Minimum 4 (four) years of telecom experience Experience with Salesforce, M6/Metasolv, GE Smallworld and myWorld database applications as well as ability to develop skills within internal design tools such as zDAF Network Automation; experience with third party inventory portals (e.g. Equinix and Telx/DRT Marketplace) desired Proficiency in the MS Office tools including MS Visio and Google Earth (able to produce a professional and detailed KMZ file and can interpret outside plant construction KMZ) In depth knowledge of telecommunications standards, protocols, testing procedures and documentation (e.g. power meter forms, OTDR traces, etc.), and experience with fiber test analysis software such as Exfo Fastreporter and Anritsu NetWorks Breadth of expertise in fiber engineering network design, outside plant operations, fiber construction methods and materials (including fiber types, splice enclosures and fiber termination equipment) Understanding of inside plant fiber connectivity, cabling and infrastructure as well as familiarity with datacenter operations/facilities and cross connect practices Excellent project leadership, critical thinking, problem-solving and root cause analysis skills, and ability to manage projects to the customer's technical specifications and contract requirements Advanced customer management skills (verbal and written) including prioritization, risk analysis, and conflict management/resolution Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment by making timely, creative and sound decisions under pressure Preferred (Optional) Experience working with fiber troubleshooting scenarios including patching, cleaning, and connector replacement Familiarity with OTDR testing workflows and field technician coordination Strong ability to visualize and interpret physical fiber connectivity from diagrams and verbal descriptions About Us STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more at ; and reach out today to explore opportunities to grow together! By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.
04/05/2026
Full time
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India. Senior Service Assurance Engineer - Dark Fiber Remediation plays a critical role in ensuring high-priority customers receive effective support when utilizing dark fiber services. This position is responsible for end-to-end troubleshooting and resolution of post-delivery activation issues, requiring deep technical expertise in fiber networks and strong customer engagement skills. The role involves analyzing fiber infrastructure, coordinating cross-functional teams, and driving rapid resolution of complex service issues. This individual will also proactively mitigate potential escalations by validating prerequisites prior to service delivery and ensuring operational readiness. Location & Work Type Location: USA and Mexico. Work Type: Remote. Key Responsibilities Manage fiber trouble tickets end-to-end, from intake through resolution, ensuring accurate documentation and timely updates Diagnose and troubleshoot dark fiber (Layer 1) issues remotely, including mis-patched connections and physical layer discrepancies Interpret fiber maps, cross-connect diagrams, and panel layouts to identify and resolve connectivity issues Develop and execute structured troubleshooting plans in coordination with internal teams, customers, and third-party vendors Analyze circuit design, routing, and service agreements to validate configurations and identify discrepancies Lead high-priority incident calls, applying root cause analysis and critical thinking to drive rapid resolution Coordinate dispatch of Inside Plant (ISP) and Outside Plant (OSP) technicians with clear, actionable instructions Review and interpret fiber test results (e.g., OTDR traces) using tools such as Exfo Fastreporter and Anritsu NetWorks Create and maintain detailed design schematics and scopes of work for fiber restoration and redesign efforts Communicate effectively with technical and non-technical stakeholders to provide updates, manage expectations, and rebuild customer confidence Qualifications Required: Bachelor's degree in a network engineering discipline or equivalent work experience Minimum 4 (four) years of telecom experience Experience with Salesforce, M6/Metasolv, GE Smallworld and myWorld database applications as well as ability to develop skills within internal design tools such as zDAF Network Automation; experience with third party inventory portals (e.g. Equinix and Telx/DRT Marketplace) desired Proficiency in the MS Office tools including MS Visio and Google Earth (able to produce a professional and detailed KMZ file and can interpret outside plant construction KMZ) In depth knowledge of telecommunications standards, protocols, testing procedures and documentation (e.g. power meter forms, OTDR traces, etc.), and experience with fiber test analysis software such as Exfo Fastreporter and Anritsu NetWorks Breadth of expertise in fiber engineering network design, outside plant operations, fiber construction methods and materials (including fiber types, splice enclosures and fiber termination equipment) Understanding of inside plant fiber connectivity, cabling and infrastructure as well as familiarity with datacenter operations/facilities and cross connect practices Excellent project leadership, critical thinking, problem-solving and root cause analysis skills, and ability to manage projects to the customer's technical specifications and contract requirements Advanced customer management skills (verbal and written) including prioritization, risk analysis, and conflict management/resolution Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment by making timely, creative and sound decisions under pressure Preferred (Optional) Experience working with fiber troubleshooting scenarios including patching, cleaning, and connector replacement Familiarity with OTDR testing workflows and field technician coordination Strong ability to visualize and interpret physical fiber connectivity from diagrams and verbal descriptions About Us STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more at ; and reach out today to explore opportunities to grow together! By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.
Stand8 Technology Consulting
Los Angeles, California
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India. Senior Service Assurance Engineer - Dark Fiber Remediation plays a critical role in ensuring high-priority customers receive effective support when utilizing dark fiber services. This position is responsible for end-to-end troubleshooting and resolution of post-delivery activation issues, requiring deep technical expertise in fiber networks and strong customer engagement skills. The role involves analyzing fiber infrastructure, coordinating cross-functional teams, and driving rapid resolution of complex service issues. This individual will also proactively mitigate potential escalations by validating prerequisites prior to service delivery and ensuring operational readiness. Location & Work Type Location: USA and Mexico. Work Type: Remote. Key Responsibilities Manage fiber trouble tickets end-to-end, from intake through resolution, ensuring accurate documentation and timely updates Diagnose and troubleshoot dark fiber (Layer 1) issues remotely, including mis-patched connections and physical layer discrepancies Interpret fiber maps, cross-connect diagrams, and panel layouts to identify and resolve connectivity issues Develop and execute structured troubleshooting plans in coordination with internal teams, customers, and third-party vendors Analyze circuit design, routing, and service agreements to validate configurations and identify discrepancies Lead high-priority incident calls, applying root cause analysis and critical thinking to drive rapid resolution Coordinate dispatch of Inside Plant (ISP) and Outside Plant (OSP) technicians with clear, actionable instructions Review and interpret fiber test results (e.g., OTDR traces) using tools such as Exfo Fastreporter and Anritsu NetWorks Create and maintain detailed design schematics and scopes of work for fiber restoration and redesign efforts Communicate effectively with technical and non-technical stakeholders to provide updates, manage expectations, and rebuild customer confidence Qualifications Required: Bachelor's degree in a network engineering discipline or equivalent work experience Minimum 4 (four) years of telecom experience Experience with Salesforce, M6/Metasolv, GE Smallworld and myWorld database applications as well as ability to develop skills within internal design tools such as zDAF Network Automation; experience with third party inventory portals (e.g. Equinix and Telx/DRT Marketplace) desired Proficiency in the MS Office tools including MS Visio and Google Earth (able to produce a professional and detailed KMZ file and can interpret outside plant construction KMZ) In depth knowledge of telecommunications standards, protocols, testing procedures and documentation (e.g. power meter forms, OTDR traces, etc.), and experience with fiber test analysis software such as Exfo Fastreporter and Anritsu NetWorks Breadth of expertise in fiber engineering network design, outside plant operations, fiber construction methods and materials (including fiber types, splice enclosures and fiber termination equipment) Understanding of inside plant fiber connectivity, cabling and infrastructure as well as familiarity with datacenter operations/facilities and cross connect practices Excellent project leadership, critical thinking, problem-solving and root cause analysis skills, and ability to manage projects to the customer's technical specifications and contract requirements Advanced customer management skills (verbal and written) including prioritization, risk analysis, and conflict management/resolution Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment by making timely, creative and sound decisions under pressure Preferred (Optional) Experience working with fiber troubleshooting scenarios including patching, cleaning, and connector replacement Familiarity with OTDR testing workflows and field technician coordination Strong ability to visualize and interpret physical fiber connectivity from diagrams and verbal descriptions About Us STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more at ; and reach out today to explore opportunities to grow together! By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.
04/05/2026
Full time
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India. Senior Service Assurance Engineer - Dark Fiber Remediation plays a critical role in ensuring high-priority customers receive effective support when utilizing dark fiber services. This position is responsible for end-to-end troubleshooting and resolution of post-delivery activation issues, requiring deep technical expertise in fiber networks and strong customer engagement skills. The role involves analyzing fiber infrastructure, coordinating cross-functional teams, and driving rapid resolution of complex service issues. This individual will also proactively mitigate potential escalations by validating prerequisites prior to service delivery and ensuring operational readiness. Location & Work Type Location: USA and Mexico. Work Type: Remote. Key Responsibilities Manage fiber trouble tickets end-to-end, from intake through resolution, ensuring accurate documentation and timely updates Diagnose and troubleshoot dark fiber (Layer 1) issues remotely, including mis-patched connections and physical layer discrepancies Interpret fiber maps, cross-connect diagrams, and panel layouts to identify and resolve connectivity issues Develop and execute structured troubleshooting plans in coordination with internal teams, customers, and third-party vendors Analyze circuit design, routing, and service agreements to validate configurations and identify discrepancies Lead high-priority incident calls, applying root cause analysis and critical thinking to drive rapid resolution Coordinate dispatch of Inside Plant (ISP) and Outside Plant (OSP) technicians with clear, actionable instructions Review and interpret fiber test results (e.g., OTDR traces) using tools such as Exfo Fastreporter and Anritsu NetWorks Create and maintain detailed design schematics and scopes of work for fiber restoration and redesign efforts Communicate effectively with technical and non-technical stakeholders to provide updates, manage expectations, and rebuild customer confidence Qualifications Required: Bachelor's degree in a network engineering discipline or equivalent work experience Minimum 4 (four) years of telecom experience Experience with Salesforce, M6/Metasolv, GE Smallworld and myWorld database applications as well as ability to develop skills within internal design tools such as zDAF Network Automation; experience with third party inventory portals (e.g. Equinix and Telx/DRT Marketplace) desired Proficiency in the MS Office tools including MS Visio and Google Earth (able to produce a professional and detailed KMZ file and can interpret outside plant construction KMZ) In depth knowledge of telecommunications standards, protocols, testing procedures and documentation (e.g. power meter forms, OTDR traces, etc.), and experience with fiber test analysis software such as Exfo Fastreporter and Anritsu NetWorks Breadth of expertise in fiber engineering network design, outside plant operations, fiber construction methods and materials (including fiber types, splice enclosures and fiber termination equipment) Understanding of inside plant fiber connectivity, cabling and infrastructure as well as familiarity with datacenter operations/facilities and cross connect practices Excellent project leadership, critical thinking, problem-solving and root cause analysis skills, and ability to manage projects to the customer's technical specifications and contract requirements Advanced customer management skills (verbal and written) including prioritization, risk analysis, and conflict management/resolution Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment by making timely, creative and sound decisions under pressure Preferred (Optional) Experience working with fiber troubleshooting scenarios including patching, cleaning, and connector replacement Familiarity with OTDR testing workflows and field technician coordination Strong ability to visualize and interpret physical fiber connectivity from diagrams and verbal descriptions About Us STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more at ; and reach out today to explore opportunities to grow together! By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work: This position is based out of the Astound's Garberville, CA office. A Day in the Life of the Broadband Technician Lead: Residential and Commercial install, service/repair, and disconnects (data, video, phone) on customer premises Assist supervisors and technicians with escalations and specialized work orders Ensure/record correct RF and signal levels within specifications Communication with leadership and dispatch as needed Customer education Operate company vehicle in safe and responsible manner Participation in a 24/7 on-call rotation Other duties as assigned What You Bring to the Table: 2+ years experience as a technician in the telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber- Coaxial (HFC) network experience preferred) Proficiency in problem-solving, time management, and basic computer skills Experience with power tools, reading and interpreting NIMS and AutoCAD maps Must possess a working knowledge of phone/IP networks and POS systems, and ability to effectively communicate the differentiation Strong customer service skills Strong verbal and written communication skills Ability to work effectively, both independently and as part of a team Must possess a valid driver's license with a satisfactory driving record compliant with the company policy Education & Certifications: High school diploma or equivalent We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year) Employee discount program ( If in our serviceable area) Benefits listed above are for regular full-time positions The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is: Broadband Technician Lead: $26.80 - $37.52 per hour Perks of the position : Home Garaging ( If you qualify) Provided tools, uniforms, and work vehicle Paid Training Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
04/05/2026
Full time
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work: This position is based out of the Astound's Garberville, CA office. A Day in the Life of the Broadband Technician Lead: Residential and Commercial install, service/repair, and disconnects (data, video, phone) on customer premises Assist supervisors and technicians with escalations and specialized work orders Ensure/record correct RF and signal levels within specifications Communication with leadership and dispatch as needed Customer education Operate company vehicle in safe and responsible manner Participation in a 24/7 on-call rotation Other duties as assigned What You Bring to the Table: 2+ years experience as a technician in the telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber- Coaxial (HFC) network experience preferred) Proficiency in problem-solving, time management, and basic computer skills Experience with power tools, reading and interpreting NIMS and AutoCAD maps Must possess a working knowledge of phone/IP networks and POS systems, and ability to effectively communicate the differentiation Strong customer service skills Strong verbal and written communication skills Ability to work effectively, both independently and as part of a team Must possess a valid driver's license with a satisfactory driving record compliant with the company policy Education & Certifications: High school diploma or equivalent We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year) Employee discount program ( If in our serviceable area) Benefits listed above are for regular full-time positions The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is: Broadband Technician Lead: $26.80 - $37.52 per hour Perks of the position : Home Garaging ( If you qualify) Provided tools, uniforms, and work vehicle Paid Training Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work: This position is based out of the Astound's Garberville, CA office. A Day in the Life of the Broadband Technician Lead: Residential and Commercial install, service/repair, and disconnects (data, video, phone) on customer premises Assist supervisors and technicians with escalations and specialized work orders Ensure/record correct RF and signal levels within specifications Communication with leadership and dispatch as needed Customer education Operate company vehicle in safe and responsible manner Participation in a 24/7 on-call rotation Other duties as assigned What You Bring to the Table: 2+ years experience as a technician in the telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber- Coaxial (HFC) network experience preferred) Proficiency in problem-solving, time management, and basic computer skills Experience with power tools, reading and interpreting NIMS and AutoCAD maps Must possess a working knowledge of phone/IP networks and POS systems, and ability to effectively communicate the differentiation Strong customer service skills Strong verbal and written communication skills Ability to work effectively, both independently and as part of a team Must possess a valid driver's license with a satisfactory driving record compliant with the company policy Education & Certifications: High school diploma or equivalent We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year) Employee discount program ( If in our serviceable area) Benefits listed above are for regular full-time positions The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is: Broadband Technician Lead: $26.80 - $37.52 per hour Perks of the position : Home Garaging ( If you qualify) Provided tools, uniforms, and work vehicle Paid Training Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
04/05/2026
Full time
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work: This position is based out of the Astound's Garberville, CA office. A Day in the Life of the Broadband Technician Lead: Residential and Commercial install, service/repair, and disconnects (data, video, phone) on customer premises Assist supervisors and technicians with escalations and specialized work orders Ensure/record correct RF and signal levels within specifications Communication with leadership and dispatch as needed Customer education Operate company vehicle in safe and responsible manner Participation in a 24/7 on-call rotation Other duties as assigned What You Bring to the Table: 2+ years experience as a technician in the telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber- Coaxial (HFC) network experience preferred) Proficiency in problem-solving, time management, and basic computer skills Experience with power tools, reading and interpreting NIMS and AutoCAD maps Must possess a working knowledge of phone/IP networks and POS systems, and ability to effectively communicate the differentiation Strong customer service skills Strong verbal and written communication skills Ability to work effectively, both independently and as part of a team Must possess a valid driver's license with a satisfactory driving record compliant with the company policy Education & Certifications: High school diploma or equivalent We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year) Employee discount program ( If in our serviceable area) Benefits listed above are for regular full-time positions The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is: Broadband Technician Lead: $26.80 - $37.52 per hour Perks of the position : Home Garaging ( If you qualify) Provided tools, uniforms, and work vehicle Paid Training Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
The Data Center Global Controls team is looking for exceptional individuals to join our Controls organization as a Controls Technician for Service & Construction of the Building Management Systems (BMS) and Electrical Power Monitoring System (EPMS) within Amazon data centers. If you are passionate about the Customer Experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this is the challenge you are looking for! The candidate will possess technical background and experience in installation, troubleshooting, operations and/or maintenance of field sensors, controllers, wiring, networking and programming associated with the industrial controls systems. The candidate may also have relevant experience operating and maintaining mission critical electrical and mechanical systems. A Controls Technician shall be responsible for participating in the installation, testing, troubleshooting and startup of equipment and controls system associated with the BMS and EPMS system deployment in the data centers. A Controls Technician is expected to actively innovate on behalf of their customers in the area of Data Center building automation. Key job responsibilities Primarily work in and support multiple Data Centers by Deploying, Servicing, and Upgrading BMS and EPMS systems. Mentor and train Facilities team members on operation and control of the BMS and EPMS systems. Audit, maintain, and manage computer enterprise asset management systems for BMS and EPMS installations Manage small to medium size projects and programs. Perform point to point checkouts between field devices and controllers. Perform first-line diagnostics, troubleshooting and maintenance of programming code and hardware associated with the BMS and EPMS in data centers. Perform provisioning process for servers, controllers, industrial PCs and network configurations and communication testing between third party devices and controllers or servers. Installation, replacement, configuration, and calibration of sensors. Able to read and understand Electrical schematics, control panel drawings. Basic understanding of close loop controls, field sensors scaling, and functions typically performed by industrial controllers. Supervise low voltage electrical contractors who performing wiring and installation of field devices in compliance with AWS requirements. Commissioning and systems level testing support. Create red-lined drawings and documentation of systems. Follow change management process to generate work requests and method of procedures. Participate in Factory witnessed tests at vendor's or panel builder's facility. Perform other tasks as assigned by manager. Recommend design improvements based on consultation with users and system operation. Perform root cause analysis during testing and commissioning. Ensure all personnel on site utilize proper safety methodology. Work on-call and a rotating schedule when required and respond to after-hours emergencies. Perform service activities such as monitoring/reviewing ticketing systems, performing root cause analysis, and prioritizing tasks. Actively manage service agreements to include vendor labor scheduling, quality assurance, and financial invoice review. Physical Requirements: Walk jobsites in uneven terrain and work at heights and from ladders. Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl. On occasions, lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - High school or equivalent diploma - Technical (Military/ Trade School) School diploma or Associate degree with one year experience related to industrial instrumentation/controls or equivalent electrical or mechanical operations experience. - Minimum one year of experience working with computer components and operating systems. - Minimum one year of experience with mission critical low and medium voltage electrical and/or mechanical systems. PREFERRED QUALIFICATIONS - Preferred Qualifications: - Basic understanding of Industrial controls system, controllers, and programming including troubleshooting of industrial controls analog, discrete and networked input/output field signals. - One-year experience working in a Data Center or mission critical environment. - Bachelor's Degree in Electrical Engineering, Mechanical Engineering or relevant discipline. - International Society of Automation (ISA) Certified Controls System Technician (CCST) Level I or higher certification. - Fundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cabling. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 32.00 - 57.00 USD hourly
04/05/2026
Full time
The Data Center Global Controls team is looking for exceptional individuals to join our Controls organization as a Controls Technician for Service & Construction of the Building Management Systems (BMS) and Electrical Power Monitoring System (EPMS) within Amazon data centers. If you are passionate about the Customer Experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this is the challenge you are looking for! The candidate will possess technical background and experience in installation, troubleshooting, operations and/or maintenance of field sensors, controllers, wiring, networking and programming associated with the industrial controls systems. The candidate may also have relevant experience operating and maintaining mission critical electrical and mechanical systems. A Controls Technician shall be responsible for participating in the installation, testing, troubleshooting and startup of equipment and controls system associated with the BMS and EPMS system deployment in the data centers. A Controls Technician is expected to actively innovate on behalf of their customers in the area of Data Center building automation. Key job responsibilities Primarily work in and support multiple Data Centers by Deploying, Servicing, and Upgrading BMS and EPMS systems. Mentor and train Facilities team members on operation and control of the BMS and EPMS systems. Audit, maintain, and manage computer enterprise asset management systems for BMS and EPMS installations Manage small to medium size projects and programs. Perform point to point checkouts between field devices and controllers. Perform first-line diagnostics, troubleshooting and maintenance of programming code and hardware associated with the BMS and EPMS in data centers. Perform provisioning process for servers, controllers, industrial PCs and network configurations and communication testing between third party devices and controllers or servers. Installation, replacement, configuration, and calibration of sensors. Able to read and understand Electrical schematics, control panel drawings. Basic understanding of close loop controls, field sensors scaling, and functions typically performed by industrial controllers. Supervise low voltage electrical contractors who performing wiring and installation of field devices in compliance with AWS requirements. Commissioning and systems level testing support. Create red-lined drawings and documentation of systems. Follow change management process to generate work requests and method of procedures. Participate in Factory witnessed tests at vendor's or panel builder's facility. Perform other tasks as assigned by manager. Recommend design improvements based on consultation with users and system operation. Perform root cause analysis during testing and commissioning. Ensure all personnel on site utilize proper safety methodology. Work on-call and a rotating schedule when required and respond to after-hours emergencies. Perform service activities such as monitoring/reviewing ticketing systems, performing root cause analysis, and prioritizing tasks. Actively manage service agreements to include vendor labor scheduling, quality assurance, and financial invoice review. Physical Requirements: Walk jobsites in uneven terrain and work at heights and from ladders. Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl. On occasions, lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - High school or equivalent diploma - Technical (Military/ Trade School) School diploma or Associate degree with one year experience related to industrial instrumentation/controls or equivalent electrical or mechanical operations experience. - Minimum one year of experience working with computer components and operating systems. - Minimum one year of experience with mission critical low and medium voltage electrical and/or mechanical systems. PREFERRED QUALIFICATIONS - Preferred Qualifications: - Basic understanding of Industrial controls system, controllers, and programming including troubleshooting of industrial controls analog, discrete and networked input/output field signals. - One-year experience working in a Data Center or mission critical environment. - Bachelor's Degree in Electrical Engineering, Mechanical Engineering or relevant discipline. - International Society of Automation (ISA) Certified Controls System Technician (CCST) Level I or higher certification. - Fundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cabling. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 32.00 - 57.00 USD hourly
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work: This position is based out of the Astound's Garberville, CA office. A Day in the Life of the Broadband Technician Lead: Residential and Commercial install, service/repair, and disconnects (data, video, phone) on customer premises Assist supervisors and technicians with escalations and specialized work orders Ensure/record correct RF and signal levels within specifications Communication with leadership and dispatch as needed Customer education Operate company vehicle in safe and responsible manner Participation in a 24/7 on-call rotation Other duties as assigned What You Bring to the Table: 2+ years experience as a technician in the telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber- Coaxial (HFC) network experience preferred) Proficiency in problem-solving, time management, and basic computer skills Experience with power tools, reading and interpreting NIMS and AutoCAD maps Must possess a working knowledge of phone/IP networks and POS systems, and ability to effectively communicate the differentiation Strong customer service skills Strong verbal and written communication skills Ability to work effectively, both independently and as part of a team Must possess a valid driver's license with a satisfactory driving record compliant with the company policy Education & Certifications: High school diploma or equivalent We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year) Employee discount program ( If in our serviceable area) Benefits listed above are for regular full-time positions The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is: Broadband Technician Lead: $26.80 - $37.52 per hour Perks of the position : Home Garaging ( If you qualify) Provided tools, uniforms, and work vehicle Paid Training Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
04/05/2026
Full time
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work: This position is based out of the Astound's Garberville, CA office. A Day in the Life of the Broadband Technician Lead: Residential and Commercial install, service/repair, and disconnects (data, video, phone) on customer premises Assist supervisors and technicians with escalations and specialized work orders Ensure/record correct RF and signal levels within specifications Communication with leadership and dispatch as needed Customer education Operate company vehicle in safe and responsible manner Participation in a 24/7 on-call rotation Other duties as assigned What You Bring to the Table: 2+ years experience as a technician in the telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber- Coaxial (HFC) network experience preferred) Proficiency in problem-solving, time management, and basic computer skills Experience with power tools, reading and interpreting NIMS and AutoCAD maps Must possess a working knowledge of phone/IP networks and POS systems, and ability to effectively communicate the differentiation Strong customer service skills Strong verbal and written communication skills Ability to work effectively, both independently and as part of a team Must possess a valid driver's license with a satisfactory driving record compliant with the company policy Education & Certifications: High school diploma or equivalent We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year) Employee discount program ( If in our serviceable area) Benefits listed above are for regular full-time positions The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is: Broadband Technician Lead: $26.80 - $37.52 per hour Perks of the position : Home Garaging ( If you qualify) Provided tools, uniforms, and work vehicle Paid Training Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
The Data Center Global Controls team is looking for exceptional individuals to join our Controls organization as a Controls Technician for Service & Construction of the Building Management Systems (BMS) and Electrical Power Monitoring System (EPMS) within Amazon data centers. If you are passionate about the Customer Experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this is the challenge you are looking for! The candidate will possess technical background and experience in installation, troubleshooting, operations and/or maintenance of field sensors, controllers, wiring, networking and programming associated with the industrial controls systems. The candidate may also have relevant experience operating and maintaining mission critical electrical and mechanical systems. A Controls Technician shall be responsible for participating in the installation, testing, troubleshooting and startup of equipment and controls system associated with the BMS and EPMS system deployment in the data centers. A Controls Technician is expected to actively innovate on behalf of their customers in the area of Data Center building automation. Key job responsibilities Primarily work in and support multiple Data Centers by Deploying, Servicing, and Upgrading BMS and EPMS systems. Mentor and train Facilities team members on operation and control of the BMS and EPMS systems. Audit, maintain, and manage computer enterprise asset management systems for BMS and EPMS installations Manage small to medium size projects and programs. Perform point to point checkouts between field devices and controllers. Perform first-line diagnostics, troubleshooting and maintenance of programming code and hardware associated with the BMS and EPMS in data centers. Perform provisioning process for servers, controllers, industrial PCs and network configurations and communication testing between third party devices and controllers or servers. Installation, replacement, configuration, and calibration of sensors. Able to read and understand Electrical schematics, control panel drawings. Basic understanding of close loop controls, field sensors scaling, and functions typically performed by industrial controllers. Supervise low voltage electrical contractors performing wiring and installation of field devices in compliance with AWS requirements. Commissioning and systems level testing support. Create red-lined drawings and documentation of systems. Follow change management process to generate work requests and method of procedures. Participate in Factory witnessed tests at vendors or in panel builders facility. Perform other tasks as assigned by manager. Recommend design improvements based on consultation with users and system operation. Perform root cause analysis during testing and commissioning. Ensure all personnel on site utilize proper safety methodology. Work on-call and a rotating schedule when required and respond to after-hours emergencies. Perform service activities such as monitoring/reviewing ticketing systems, performing root cause analysis, and prioritizing tasks. Actively manage service agreements to include vendor labor scheduling, quality assurance, and financial invoice review. Physical Requirements: Walk job-sites in uneven terrain and work at heights and from ladders. Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl. On occasions, lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more. A day in the life A typical day is attending morning construction/commissioning meetings, assessing and prioritization of project tasks and service tickets for the given day. Field work which requires configuring controllers, testing sensors, troubleshooting, safety site walks, and supporting general startup processes. Technician is responsible for logging their daily efforts in construction and service related AWS tools. The mission of the Data Center Controls Engineering team is to manage the design, deployment, and service of a highly reliable electrical and mechanical control system for the life-cycle of an AWS data center. About the team AWS Infrastructure Services (AIS) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS - 1+ years of technical work with computer systems and technology components experience, or experience in technical work related to computer systems and technology components - Ability to walk jobsites in uneven terrain and work at heights and from ladders. - Ability to regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl. - On occasions, lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more. - Technical (Military/ Trade School) school diploma or associate degree with 1+ Yrs experience related to industrial instrumentation/controls or equivalent electrical or mechanical operations experience. - Minimum 1 Yr of experience with low and medium voltage electrical and/or mechanical systems. - Basic understanding of Industrial controls system, controllers, and programming including troubleshooting of industrial controls analog, discrete and industrial communication protocols (MQTT, BACnet and/or MODBUS). PREFERRED QUALIFICATIONS - One-year experience working in a Data Center or mission critical environment. - International Society of Automation (ISA) Certified Controls System Technician (CCST) Level I or higher certification. - Fundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cabling. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, TX, Lubbock - 32.00 - 57.00 USD hourly
04/05/2026
Full time
The Data Center Global Controls team is looking for exceptional individuals to join our Controls organization as a Controls Technician for Service & Construction of the Building Management Systems (BMS) and Electrical Power Monitoring System (EPMS) within Amazon data centers. If you are passionate about the Customer Experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this is the challenge you are looking for! The candidate will possess technical background and experience in installation, troubleshooting, operations and/or maintenance of field sensors, controllers, wiring, networking and programming associated with the industrial controls systems. The candidate may also have relevant experience operating and maintaining mission critical electrical and mechanical systems. A Controls Technician shall be responsible for participating in the installation, testing, troubleshooting and startup of equipment and controls system associated with the BMS and EPMS system deployment in the data centers. A Controls Technician is expected to actively innovate on behalf of their customers in the area of Data Center building automation. Key job responsibilities Primarily work in and support multiple Data Centers by Deploying, Servicing, and Upgrading BMS and EPMS systems. Mentor and train Facilities team members on operation and control of the BMS and EPMS systems. Audit, maintain, and manage computer enterprise asset management systems for BMS and EPMS installations Manage small to medium size projects and programs. Perform point to point checkouts between field devices and controllers. Perform first-line diagnostics, troubleshooting and maintenance of programming code and hardware associated with the BMS and EPMS in data centers. Perform provisioning process for servers, controllers, industrial PCs and network configurations and communication testing between third party devices and controllers or servers. Installation, replacement, configuration, and calibration of sensors. Able to read and understand Electrical schematics, control panel drawings. Basic understanding of close loop controls, field sensors scaling, and functions typically performed by industrial controllers. Supervise low voltage electrical contractors performing wiring and installation of field devices in compliance with AWS requirements. Commissioning and systems level testing support. Create red-lined drawings and documentation of systems. Follow change management process to generate work requests and method of procedures. Participate in Factory witnessed tests at vendors or in panel builders facility. Perform other tasks as assigned by manager. Recommend design improvements based on consultation with users and system operation. Perform root cause analysis during testing and commissioning. Ensure all personnel on site utilize proper safety methodology. Work on-call and a rotating schedule when required and respond to after-hours emergencies. Perform service activities such as monitoring/reviewing ticketing systems, performing root cause analysis, and prioritizing tasks. Actively manage service agreements to include vendor labor scheduling, quality assurance, and financial invoice review. Physical Requirements: Walk job-sites in uneven terrain and work at heights and from ladders. Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl. On occasions, lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more. A day in the life A typical day is attending morning construction/commissioning meetings, assessing and prioritization of project tasks and service tickets for the given day. Field work which requires configuring controllers, testing sensors, troubleshooting, safety site walks, and supporting general startup processes. Technician is responsible for logging their daily efforts in construction and service related AWS tools. The mission of the Data Center Controls Engineering team is to manage the design, deployment, and service of a highly reliable electrical and mechanical control system for the life-cycle of an AWS data center. About the team AWS Infrastructure Services (AIS) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS - 1+ years of technical work with computer systems and technology components experience, or experience in technical work related to computer systems and technology components - Ability to walk jobsites in uneven terrain and work at heights and from ladders. - Ability to regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl. - On occasions, lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more. - Technical (Military/ Trade School) school diploma or associate degree with 1+ Yrs experience related to industrial instrumentation/controls or equivalent electrical or mechanical operations experience. - Minimum 1 Yr of experience with low and medium voltage electrical and/or mechanical systems. - Basic understanding of Industrial controls system, controllers, and programming including troubleshooting of industrial controls analog, discrete and industrial communication protocols (MQTT, BACnet and/or MODBUS). PREFERRED QUALIFICATIONS - One-year experience working in a Data Center or mission critical environment. - International Society of Automation (ISA) Certified Controls System Technician (CCST) Level I or higher certification. - Fundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cabling. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, TX, Lubbock - 32.00 - 57.00 USD hourly
Transform the backbone of digital infrastructure by leading a dynamic team that builds and maintains the critical networks powering global technology. In this role, you'll drive operational excellence, optimize data center deployment strategies, and create seamless connectivity solutions that support Amazon's massive technological ecosystem. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the clouds running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States) Key job responsibilities The ideal candidate will possess a technology background that enables them to understand the complexities of the sophisticated network architecture of Amazon data centers. To be a qualified candidate for this role you must have experience operating in large-scale data center or a background in telecom networks and display a demonstrated ability to think broadly and strategically, as this is needed to align the future of Infrastructure Delivery with the larger objectives of the business. You will be responsible for managing a group of technicians who are installing and building server rack capacity for our customers. You must be passionate about Customer Experience, think and act globally and want to contribute to innovations in Data Center Infrastructure. - Managing and developing teams of technicians and engineers, providing both technical and leadership expertise and ensuring the highest levels of performance. - Delivering capacity to existing Data Centers - Helping build and bring online new Data Centers - Constantly improving all our processes and procedures. We believe there is nothing we cannot improve - Assisting & managing relationships with external vendors & contractors - Liaising with internal teams & management groups - Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers - Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes - Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: - Ability to travel to or commute between data center locations as needed - Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational - Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. BASIC QUALIFICATIONS - 2+ years of management/team lead function experience - 2+ years of experience in a data center technology role and/or 2 + years of knowledge in TCP/IP networking, network cabling, fiber, optic types, and test equipment PREFERRED QUALIFICATIONS - Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.) - Experience with installing physical data center equipment such as copper/fiber cabling and racks - Understanding of networking infrastructure topology - Certifications in a relevant field (CCENT, Network+, CCNA) - Behavioral interviewing and hiring experience - Ability to work on a flexible schedule including days, and/or weekends. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 78 300.00 USD annually
04/05/2026
Full time
Transform the backbone of digital infrastructure by leading a dynamic team that builds and maintains the critical networks powering global technology. In this role, you'll drive operational excellence, optimize data center deployment strategies, and create seamless connectivity solutions that support Amazon's massive technological ecosystem. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the clouds running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States) Key job responsibilities The ideal candidate will possess a technology background that enables them to understand the complexities of the sophisticated network architecture of Amazon data centers. To be a qualified candidate for this role you must have experience operating in large-scale data center or a background in telecom networks and display a demonstrated ability to think broadly and strategically, as this is needed to align the future of Infrastructure Delivery with the larger objectives of the business. You will be responsible for managing a group of technicians who are installing and building server rack capacity for our customers. You must be passionate about Customer Experience, think and act globally and want to contribute to innovations in Data Center Infrastructure. - Managing and developing teams of technicians and engineers, providing both technical and leadership expertise and ensuring the highest levels of performance. - Delivering capacity to existing Data Centers - Helping build and bring online new Data Centers - Constantly improving all our processes and procedures. We believe there is nothing we cannot improve - Assisting & managing relationships with external vendors & contractors - Liaising with internal teams & management groups - Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers - Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes - Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: - Ability to travel to or commute between data center locations as needed - Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational - Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. BASIC QUALIFICATIONS - 2+ years of management/team lead function experience - 2+ years of experience in a data center technology role and/or 2 + years of knowledge in TCP/IP networking, network cabling, fiber, optic types, and test equipment PREFERRED QUALIFICATIONS - Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.) - Experience with installing physical data center equipment such as copper/fiber cabling and racks - Understanding of networking infrastructure topology - Certifications in a relevant field (CCENT, Network+, CCNA) - Behavioral interviewing and hiring experience - Ability to work on a flexible schedule including days, and/or weekends. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 78 300.00 USD annually
Amazon Data Services, Inc. - A19
Chantilly, Virginia
Transform network infrastructure by joining our dynamic team! You'll be at the forefront of developing innovative solutions that drive network stability and scalability, using your technical expertise to create automated systems that power global technological advancement. InfraDelivery Install Technicians will collaborate with cross-functional teams, troubleshoot complex technical scenarios, and implement strategic solutions that keep our network running seamlessly. Expect to engage in hands-on technical work that requires creativity, precision, and a passion for technological innovation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Physical Requirements: All physical requirements are expected with reasonable accommodations: Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed Working in cramped and/or elevated and/or noisy environments Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. Key job responsibilities Moving and implementing large enterprise equipment Installing Fiber and Copper cabling and patching cabling between equipment Ensuring proper safety and security standards are maintained during cabling and rack installation, Following well established hardware installation procedures and break-fix activities Safely using material handling tools and equipment Traveling within and outside of the regional work area is required. BASIC QUALIFICATIONS - Experience with network hardware: copper and optical fiber cabling, switches, routers - 18+ months of experience in data center or critical environment or similar technical roles: Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operations - 18+ months of experience with network cabling, optic types, and test equipment (VFL, power meter, OTDR, etc.) PREFERRED QUALIFICATIONS - Experience in a data center or other critical environment - Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.) - Certifications in a relevant field (CCENT, Network+, CCNA) - Behavioral interviewing and hiring experience - Ability to work on a flexible schedule including days, nights, and/or weekends Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Chantilly - 30.00 - 54.00 USD hourly
04/05/2026
Full time
Transform network infrastructure by joining our dynamic team! You'll be at the forefront of developing innovative solutions that drive network stability and scalability, using your technical expertise to create automated systems that power global technological advancement. InfraDelivery Install Technicians will collaborate with cross-functional teams, troubleshoot complex technical scenarios, and implement strategic solutions that keep our network running seamlessly. Expect to engage in hands-on technical work that requires creativity, precision, and a passion for technological innovation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Physical Requirements: All physical requirements are expected with reasonable accommodations: Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed Working in cramped and/or elevated and/or noisy environments Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. Key job responsibilities Moving and implementing large enterprise equipment Installing Fiber and Copper cabling and patching cabling between equipment Ensuring proper safety and security standards are maintained during cabling and rack installation, Following well established hardware installation procedures and break-fix activities Safely using material handling tools and equipment Traveling within and outside of the regional work area is required. BASIC QUALIFICATIONS - Experience with network hardware: copper and optical fiber cabling, switches, routers - 18+ months of experience in data center or critical environment or similar technical roles: Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operations - 18+ months of experience with network cabling, optic types, and test equipment (VFL, power meter, OTDR, etc.) PREFERRED QUALIFICATIONS - Experience in a data center or other critical environment - Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.) - Certifications in a relevant field (CCENT, Network+, CCNA) - Behavioral interviewing and hiring experience - Ability to work on a flexible schedule including days, nights, and/or weekends Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Chantilly - 30.00 - 54.00 USD hourly
Amazon Data Services, Inc. - A19
Manassas, Virginia
Transform network infrastructure by joining our dynamic team! You'll be at the forefront of developing innovative solutions that drive network stability and scalability, using your technical expertise to create automated systems that power global technological advancement. InfraDelivery Install Technicians will collaborate with cross-functional teams, troubleshoot complex technical scenarios, and implement strategic solutions that keep our network running seamlessly. Expect to engage in hands-on technical work that requires creativity, precision, and a passion for technological innovation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Physical Requirements: All physical requirements are expected with reasonable accommodations: Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed Working in cramped and/or elevated and/or noisy environments Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. Key job responsibilities Moving and implementing large enterprise equipment Installing Fiber and Copper cabling and patching cabling between equipment Ensuring proper safety and security standards are maintained during cabling and rack installation, Following well established hardware installation procedures and break-fix activities Safely using material handling tools and equipment Traveling within and outside of the regional work area is required. BASIC QUALIFICATIONS - Experience with network hardware: copper and optical fiber cabling, switches, routers - 18+ months of experience in data center or critical environment or similar technical roles: Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operations - 18+ months of experience with network cabling, optic types, and test equipment (VFL, power meter, OTDR, etc.) PREFERRED QUALIFICATIONS - Experience in a data center or other critical environment - Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.) - Certifications in a relevant field (CCENT, Network+, CCNA) - Behavioral interviewing and hiring experience - Ability to work on a flexible schedule including days, nights, and/or weekends Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Manassas - 30.00 - 54.00 USD hourly
04/05/2026
Full time
Transform network infrastructure by joining our dynamic team! You'll be at the forefront of developing innovative solutions that drive network stability and scalability, using your technical expertise to create automated systems that power global technological advancement. InfraDelivery Install Technicians will collaborate with cross-functional teams, troubleshoot complex technical scenarios, and implement strategic solutions that keep our network running seamlessly. Expect to engage in hands-on technical work that requires creativity, precision, and a passion for technological innovation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Physical Requirements: All physical requirements are expected with reasonable accommodations: Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed Working in cramped and/or elevated and/or noisy environments Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. Key job responsibilities Moving and implementing large enterprise equipment Installing Fiber and Copper cabling and patching cabling between equipment Ensuring proper safety and security standards are maintained during cabling and rack installation, Following well established hardware installation procedures and break-fix activities Safely using material handling tools and equipment Traveling within and outside of the regional work area is required. BASIC QUALIFICATIONS - Experience with network hardware: copper and optical fiber cabling, switches, routers - 18+ months of experience in data center or critical environment or similar technical roles: Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operations - 18+ months of experience with network cabling, optic types, and test equipment (VFL, power meter, OTDR, etc.) PREFERRED QUALIFICATIONS - Experience in a data center or other critical environment - Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.) - Certifications in a relevant field (CCENT, Network+, CCNA) - Behavioral interviewing and hiring experience - Ability to work on a flexible schedule including days, nights, and/or weekends Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Manassas - 30.00 - 54.00 USD hourly
Amazon Data Services, Inc.
Fairless Hills, Pennsylvania
The Data Center Global Controls team is looking for exceptional individuals to join our Controls organization as a Controls Technician for Service & Construction of the Building Management Systems (BMS) and Electrical Power Monitoring System (EPMS) within Amazon data centers. If you are passionate about the Customer Experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this is the challenge you are looking for! The candidate will possess technical background and experience in installation, troubleshooting, operations and/or maintenance of field sensors, controllers, wiring, networking and programming associated with the industrial controls systems. The candidate may also have relevant experience operating and maintaining mission critical electrical and mechanical systems. A Controls Technician shall be responsible for participating in the installation, testing, troubleshooting and startup of equipment and controls system associated with the BMS and EPMS system deployment in the data centers. A Controls Technician is expected to actively innovate on behalf of their customers in the area of Data Center building automation. Key job responsibilities Primarily work in and support multiple Data Centers by Deploying, Servicing, and Upgrading BMS and EPMS systems. Mentor and train Facilities team members on operation and control of the BMS and EPMS systems. Audit, maintain, and manage computer enterprise asset management systems for BMS and EPMS installations Manage small to medium size projects and programs. Perform point to point checkouts between field devices and controllers. Perform first-line diagnostics, troubleshooting and maintenance of programming code and hardware associated with the BMS and EPMS in data centers. Perform provisioning process for servers, controllers, industrial PCs and network configurations and communication testing between third party devices and controllers or servers. Installation, replacement, configuration, and calibration of sensors. Able to read and understand Electrical schematics, control panel drawings. Basic understanding of close loop controls, field sensors scaling, and functions typically performed by industrial controllers. Supervise low voltage electrical contractors who performing wiring and installation of field devices in compliance with AWS requirements. Commissioning and systems level testing support. Create red-lined drawings and documentation of systems. Follow change management process to generate work requests and method of procedures. Participate in Factory witnessed tests at vendor's or panel builder's facility. Perform other tasks as assigned by manager. Recommend design improvements based on consultation with users and system operation. Perform root cause analysis during testing and commissioning. Ensure all personnel on site utilize proper safety methodology. Work on-call and a rotating schedule when required and respond to after-hours emergencies. Perform service activities such as monitoring/reviewing ticketing systems, performing root cause analysis, and prioritizing tasks. Actively manage service agreements to include vendor labor scheduling, quality assurance, and financial invoice review. Physical Requirements: Must be able to travel between Fairless Hills and Berwick Datacenter sites as required per deployment schedule. Walk jobsites in uneven terrain and work at heights and from ladders. Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl. On occasions, lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 1+ years of professional work experience, or experience in technical work related to computer systems and technology components - Technical (Military/ Trade School) School diploma or Associate degree with one year experience related to industrial instrumentation/controls or equivalent electrical or mechanical operations experience. - Minimum one year of experience with mission critical low and medium voltage electrical and/or mechanical systems. PREFERRED QUALIFICATIONS - 1+ years of relevant work in a data center or other critical environment experience - Basic understanding of Industrial controls system, controllers, and programming including troubleshooting of industrial controls analog, discrete and networked input/output field signals. - International Society of Automation (ISA) Certified Controls System Technician (CCST) Level I or higher certification. - Fundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cabling. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, PA, FAIRLESS HILLS - 32.00 - 57.00 USD hourly
04/05/2026
Full time
The Data Center Global Controls team is looking for exceptional individuals to join our Controls organization as a Controls Technician for Service & Construction of the Building Management Systems (BMS) and Electrical Power Monitoring System (EPMS) within Amazon data centers. If you are passionate about the Customer Experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this is the challenge you are looking for! The candidate will possess technical background and experience in installation, troubleshooting, operations and/or maintenance of field sensors, controllers, wiring, networking and programming associated with the industrial controls systems. The candidate may also have relevant experience operating and maintaining mission critical electrical and mechanical systems. A Controls Technician shall be responsible for participating in the installation, testing, troubleshooting and startup of equipment and controls system associated with the BMS and EPMS system deployment in the data centers. A Controls Technician is expected to actively innovate on behalf of their customers in the area of Data Center building automation. Key job responsibilities Primarily work in and support multiple Data Centers by Deploying, Servicing, and Upgrading BMS and EPMS systems. Mentor and train Facilities team members on operation and control of the BMS and EPMS systems. Audit, maintain, and manage computer enterprise asset management systems for BMS and EPMS installations Manage small to medium size projects and programs. Perform point to point checkouts between field devices and controllers. Perform first-line diagnostics, troubleshooting and maintenance of programming code and hardware associated with the BMS and EPMS in data centers. Perform provisioning process for servers, controllers, industrial PCs and network configurations and communication testing between third party devices and controllers or servers. Installation, replacement, configuration, and calibration of sensors. Able to read and understand Electrical schematics, control panel drawings. Basic understanding of close loop controls, field sensors scaling, and functions typically performed by industrial controllers. Supervise low voltage electrical contractors who performing wiring and installation of field devices in compliance with AWS requirements. Commissioning and systems level testing support. Create red-lined drawings and documentation of systems. Follow change management process to generate work requests and method of procedures. Participate in Factory witnessed tests at vendor's or panel builder's facility. Perform other tasks as assigned by manager. Recommend design improvements based on consultation with users and system operation. Perform root cause analysis during testing and commissioning. Ensure all personnel on site utilize proper safety methodology. Work on-call and a rotating schedule when required and respond to after-hours emergencies. Perform service activities such as monitoring/reviewing ticketing systems, performing root cause analysis, and prioritizing tasks. Actively manage service agreements to include vendor labor scheduling, quality assurance, and financial invoice review. Physical Requirements: Must be able to travel between Fairless Hills and Berwick Datacenter sites as required per deployment schedule. Walk jobsites in uneven terrain and work at heights and from ladders. Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl. On occasions, lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 1+ years of professional work experience, or experience in technical work related to computer systems and technology components - Technical (Military/ Trade School) School diploma or Associate degree with one year experience related to industrial instrumentation/controls or equivalent electrical or mechanical operations experience. - Minimum one year of experience with mission critical low and medium voltage electrical and/or mechanical systems. PREFERRED QUALIFICATIONS - 1+ years of relevant work in a data center or other critical environment experience - Basic understanding of Industrial controls system, controllers, and programming including troubleshooting of industrial controls analog, discrete and networked input/output field signals. - International Society of Automation (ISA) Certified Controls System Technician (CCST) Level I or higher certification. - Fundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cabling. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, PA, FAIRLESS HILLS - 32.00 - 57.00 USD hourly
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work: This position is based out of the Astound's Garberville, CA office. A Day in the Life of the Broadband Technician Lead: Residential and Commercial install, service/repair, and disconnects (data, video, phone) on customer premises Assist supervisors and technicians with escalations and specialized work orders Ensure/record correct RF and signal levels within specifications Communication with leadership and dispatch as needed Customer education Operate company vehicle in safe and responsible manner Participation in a 24/7 on-call rotation Other duties as assigned What You Bring to the Table: 2+ years experience as a technician in the telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber- Coaxial (HFC) network experience preferred) Proficiency in problem-solving, time management, and basic computer skills Experience with power tools, reading and interpreting NIMS and AutoCAD maps Must possess a working knowledge of phone/IP networks and POS systems, and ability to effectively communicate the differentiation Strong customer service skills Strong verbal and written communication skills Ability to work effectively, both independently and as part of a team Must possess a valid driver's license with a satisfactory driving record compliant with the company policy Education & Certifications: High school diploma or equivalent We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year) Employee discount program ( If in our serviceable area) Benefits listed above are for regular full-time positions The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is: Broadband Technician Lead: $26.80 - $37.52 per hour Perks of the position : Home Garaging ( If you qualify) Provided tools, uniforms, and work vehicle Paid Training Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
04/05/2026
Full time
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work: This position is based out of the Astound's Garberville, CA office. A Day in the Life of the Broadband Technician Lead: Residential and Commercial install, service/repair, and disconnects (data, video, phone) on customer premises Assist supervisors and technicians with escalations and specialized work orders Ensure/record correct RF and signal levels within specifications Communication with leadership and dispatch as needed Customer education Operate company vehicle in safe and responsible manner Participation in a 24/7 on-call rotation Other duties as assigned What You Bring to the Table: 2+ years experience as a technician in the telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber- Coaxial (HFC) network experience preferred) Proficiency in problem-solving, time management, and basic computer skills Experience with power tools, reading and interpreting NIMS and AutoCAD maps Must possess a working knowledge of phone/IP networks and POS systems, and ability to effectively communicate the differentiation Strong customer service skills Strong verbal and written communication skills Ability to work effectively, both independently and as part of a team Must possess a valid driver's license with a satisfactory driving record compliant with the company policy Education & Certifications: High school diploma or equivalent We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year) Employee discount program ( If in our serviceable area) Benefits listed above are for regular full-time positions The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is: Broadband Technician Lead: $26.80 - $37.52 per hour Perks of the position : Home Garaging ( If you qualify) Provided tools, uniforms, and work vehicle Paid Training Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work: This position is based out of the Astound's Garberville, CA office. A Day in the Life of the Broadband Technician Lead: Residential and Commercial install, service/repair, and disconnects (data, video, phone) on customer premises Assist supervisors and technicians with escalations and specialized work orders Ensure/record correct RF and signal levels within specifications Communication with leadership and dispatch as needed Customer education Operate company vehicle in safe and responsible manner Participation in a 24/7 on-call rotation Other duties as assigned What You Bring to the Table: 2+ years experience as a technician in the telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber- Coaxial (HFC) network experience preferred) Proficiency in problem-solving, time management, and basic computer skills Experience with power tools, reading and interpreting NIMS and AutoCAD maps Must possess a working knowledge of phone/IP networks and POS systems, and ability to effectively communicate the differentiation Strong customer service skills Strong verbal and written communication skills Ability to work effectively, both independently and as part of a team Must possess a valid driver's license with a satisfactory driving record compliant with the company policy Education & Certifications: High school diploma or equivalent We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year) Employee discount program ( If in our serviceable area) Benefits listed above are for regular full-time positions The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is: Broadband Technician Lead: $26.80 - $37.52 per hour Perks of the position : Home Garaging ( If you qualify) Provided tools, uniforms, and work vehicle Paid Training Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
04/05/2026
Full time
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work: This position is based out of the Astound's Garberville, CA office. A Day in the Life of the Broadband Technician Lead: Residential and Commercial install, service/repair, and disconnects (data, video, phone) on customer premises Assist supervisors and technicians with escalations and specialized work orders Ensure/record correct RF and signal levels within specifications Communication with leadership and dispatch as needed Customer education Operate company vehicle in safe and responsible manner Participation in a 24/7 on-call rotation Other duties as assigned What You Bring to the Table: 2+ years experience as a technician in the telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber- Coaxial (HFC) network experience preferred) Proficiency in problem-solving, time management, and basic computer skills Experience with power tools, reading and interpreting NIMS and AutoCAD maps Must possess a working knowledge of phone/IP networks and POS systems, and ability to effectively communicate the differentiation Strong customer service skills Strong verbal and written communication skills Ability to work effectively, both independently and as part of a team Must possess a valid driver's license with a satisfactory driving record compliant with the company policy Education & Certifications: High school diploma or equivalent We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year) Employee discount program ( If in our serviceable area) Benefits listed above are for regular full-time positions The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is: Broadband Technician Lead: $26.80 - $37.52 per hour Perks of the position : Home Garaging ( If you qualify) Provided tools, uniforms, and work vehicle Paid Training Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
The Data Center Global Controls team is looking for exceptional individuals to join our Controls organization as a Controls Technician for Service & Construction of the Building Management Systems (BMS) and Electrical Power Monitoring System (EPMS) within Amazon data centers. If you are passionate about the Customer Experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this is the challenge you are looking for! The candidate will possess technical background and experience in installation, troubleshooting, operations and/or maintenance of field sensors, controllers, wiring, networking and programming associated with the industrial controls systems. The candidate may also have relevant experience operating and maintaining mission critical electrical and mechanical systems. A Controls Technician shall be responsible for participating in the installation, testing, troubleshooting and startup of equipment and controls system associated with the BMS and EPMS system deployment in the data centers. A Controls Technician is expected to actively innovate on behalf of their customers in the area of Data Center building automation. Key job responsibilities Primarily work in and support multiple Data Centers by Deploying, Servicing, and Upgrading BMS and EPMS systems. Mentor and train Facilities team members on operation and control of the BMS and EPMS systems. Audit, maintain, and manage computer enterprise asset management systems for BMS and EPMS installations Manage small to medium size projects and programs. Perform point to point checkouts between field devices and controllers. Perform first-line diagnostics, troubleshooting and maintenance of programming code and hardware associated with the BMS and EPMS in data centers. Perform provisioning process for servers, controllers, industrial PCs and network configurations and communication testing between third party devices and controllers or servers. Installation, replacement, configuration, and calibration of sensors. Able to read and understand Electrical schematics, control panel drawings. Basic understanding of close loop controls, field sensors scaling, and functions typically performed by industrial controllers. Supervise low voltage electrical contractors who performing wiring and installation of field devices in compliance with AWS requirements. Commissioning and systems level testing support. Create red-lined drawings and documentation of systems. Follow change management process to generate work requests and method of procedures. Participate in Factory witnessed tests at vendor's or panel builder's facility. Perform other tasks as assigned by manager. Recommend design improvements based on consultation with users and system operation. Perform root cause analysis during testing and commissioning. Ensure all personnel on site utilize proper safety methodology. Work on-call and a rotating schedule when required and respond to after-hours emergencies. Perform service activities such as monitoring/reviewing ticketing systems, performing root cause analysis, and prioritizing tasks. Actively manage service agreements to include vendor labor scheduling, quality assurance, and financial invoice review. Physical Requirements: Walk jobsites in uneven terrain and work at heights and from ladders. Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl. On occasions, lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 1+ years of professional work experience, or experience in technical work related to computer systems and technology components - Technical (Military/ Trade School) School diploma or Associate degree with one year experience related to industrial instrumentation/controls or equivalent electrical or mechanical operations experience. - Minimum one year of experience with mission critical low and medium voltage electrical and/or mechanical systems. PREFERRED QUALIFICATIONS - 1+ years of relevant work in a data center or other critical environment experience - Basic understanding of Industrial controls system, controllers, and programming including troubleshooting of industrial controls analog, discrete and networked input/output field signals. - International Society of Automation (ISA) Certified Controls System Technician (CCST) Level I or higher certification. - Fundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cabling. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 32.00 - 57.00 USD hourly
04/05/2026
Full time
The Data Center Global Controls team is looking for exceptional individuals to join our Controls organization as a Controls Technician for Service & Construction of the Building Management Systems (BMS) and Electrical Power Monitoring System (EPMS) within Amazon data centers. If you are passionate about the Customer Experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this is the challenge you are looking for! The candidate will possess technical background and experience in installation, troubleshooting, operations and/or maintenance of field sensors, controllers, wiring, networking and programming associated with the industrial controls systems. The candidate may also have relevant experience operating and maintaining mission critical electrical and mechanical systems. A Controls Technician shall be responsible for participating in the installation, testing, troubleshooting and startup of equipment and controls system associated with the BMS and EPMS system deployment in the data centers. A Controls Technician is expected to actively innovate on behalf of their customers in the area of Data Center building automation. Key job responsibilities Primarily work in and support multiple Data Centers by Deploying, Servicing, and Upgrading BMS and EPMS systems. Mentor and train Facilities team members on operation and control of the BMS and EPMS systems. Audit, maintain, and manage computer enterprise asset management systems for BMS and EPMS installations Manage small to medium size projects and programs. Perform point to point checkouts between field devices and controllers. Perform first-line diagnostics, troubleshooting and maintenance of programming code and hardware associated with the BMS and EPMS in data centers. Perform provisioning process for servers, controllers, industrial PCs and network configurations and communication testing between third party devices and controllers or servers. Installation, replacement, configuration, and calibration of sensors. Able to read and understand Electrical schematics, control panel drawings. Basic understanding of close loop controls, field sensors scaling, and functions typically performed by industrial controllers. Supervise low voltage electrical contractors who performing wiring and installation of field devices in compliance with AWS requirements. Commissioning and systems level testing support. Create red-lined drawings and documentation of systems. Follow change management process to generate work requests and method of procedures. Participate in Factory witnessed tests at vendor's or panel builder's facility. Perform other tasks as assigned by manager. Recommend design improvements based on consultation with users and system operation. Perform root cause analysis during testing and commissioning. Ensure all personnel on site utilize proper safety methodology. Work on-call and a rotating schedule when required and respond to after-hours emergencies. Perform service activities such as monitoring/reviewing ticketing systems, performing root cause analysis, and prioritizing tasks. Actively manage service agreements to include vendor labor scheduling, quality assurance, and financial invoice review. Physical Requirements: Walk jobsites in uneven terrain and work at heights and from ladders. Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl. On occasions, lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 1+ years of professional work experience, or experience in technical work related to computer systems and technology components - Technical (Military/ Trade School) School diploma or Associate degree with one year experience related to industrial instrumentation/controls or equivalent electrical or mechanical operations experience. - Minimum one year of experience with mission critical low and medium voltage electrical and/or mechanical systems. PREFERRED QUALIFICATIONS - 1+ years of relevant work in a data center or other critical environment experience - Basic understanding of Industrial controls system, controllers, and programming including troubleshooting of industrial controls analog, discrete and networked input/output field signals. - International Society of Automation (ISA) Certified Controls System Technician (CCST) Level I or higher certification. - Fundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cabling. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 32.00 - 57.00 USD hourly
Amazon Data Services, Inc. - A19
Sterling, Virginia
Transform network infrastructure by joining our dynamic team! You'll be at the forefront of developing innovative solutions that drive network stability and scalability, using your technical expertise to create automated systems that power global technological advancement. InfraDelivery Install Technicians will collaborate with cross-functional teams, troubleshoot complex technical scenarios, and implement strategic solutions that keep our network running seamlessly. Expect to engage in hands-on technical work that requires creativity, precision, and a passion for technological innovation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Physical Requirements: All physical requirements are expected with reasonable accommodations: Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed Working in cramped and/or elevated and/or noisy environments Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. Key job responsibilities Moving and implementing large enterprise equipment Installing Fiber and Copper cabling and patching cabling between equipment Ensuring proper safety and security standards are maintained during cabling and rack installation, Following well established hardware installation procedures and break-fix activities Safely using material handling tools and equipment Traveling within and outside of the regional work area is required. BASIC QUALIFICATIONS - Experience with network hardware: copper and optical fiber cabling, switches, routers - 18+ months of experience in data center or critical environment or similar technical roles: Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operations - 18+ months of experience with network cabling, optic types, and test equipment (VFL, power meter, OTDR, etc.) PREFERRED QUALIFICATIONS - Experience in a data center or other critical environment - Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.) - Certifications in a relevant field (CCENT, Network+, CCNA) - Behavioral interviewing and hiring experience - Ability to work on a flexible schedule including days, nights, and/or weekends Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Sterling - 30.00 - 54.00 USD hourly
04/05/2026
Full time
Transform network infrastructure by joining our dynamic team! You'll be at the forefront of developing innovative solutions that drive network stability and scalability, using your technical expertise to create automated systems that power global technological advancement. InfraDelivery Install Technicians will collaborate with cross-functional teams, troubleshoot complex technical scenarios, and implement strategic solutions that keep our network running seamlessly. Expect to engage in hands-on technical work that requires creativity, precision, and a passion for technological innovation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Physical Requirements: All physical requirements are expected with reasonable accommodations: Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed Working in cramped and/or elevated and/or noisy environments Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. Key job responsibilities Moving and implementing large enterprise equipment Installing Fiber and Copper cabling and patching cabling between equipment Ensuring proper safety and security standards are maintained during cabling and rack installation, Following well established hardware installation procedures and break-fix activities Safely using material handling tools and equipment Traveling within and outside of the regional work area is required. BASIC QUALIFICATIONS - Experience with network hardware: copper and optical fiber cabling, switches, routers - 18+ months of experience in data center or critical environment or similar technical roles: Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operations - 18+ months of experience with network cabling, optic types, and test equipment (VFL, power meter, OTDR, etc.) PREFERRED QUALIFICATIONS - Experience in a data center or other critical environment - Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.) - Certifications in a relevant field (CCENT, Network+, CCNA) - Behavioral interviewing and hiring experience - Ability to work on a flexible schedule including days, nights, and/or weekends Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Sterling - 30.00 - 54.00 USD hourly
About the Role Data Center Technician in San Juan, United States. This is a full time, on site position where you'll support critical infrastructure at world class data center facilities. Compensation & Benefits $60,000-75,000/year (USD annual) Health, dental, and vision insurance Paid time off and holidays Professional development allowance Certification sponsorship Work Schedule Full time permanent position Standard business hours with on call rotation Shift differentials for nights/weekends when applicable Responsibilities Install, configure, and maintain server and network equipment Perform structured cabling (copper and fiber optic) Execute hardware deployments and decommissions Monitor environmental systems (power, cooling, security) Respond to incidents and perform troubleshooting Maintain accurate documentation and asset tracking Collaborate with engineering and operations teams Participate in capacity planning and upgrades Qualifications 3+ years data center operations experience Expert cabling skills (Cat6/6a, OM3/OM4/OS2 fiber) Strong troubleshooting and problem solving abilities Experience with rack and stack operations Understanding of power distribution and UPS systems Excellent documentation and communication skills Ability to lift 50+ lbs and work in demanding environments Data center certifications (CDCP, CDCS, CDCE) - preferred Vendor certifications (Dell, HPE, Cisco) - preferred Network certifications (CCNA, JNCIA) - preferred Experience with DCIM platforms - preferred Knowledge of ITIL practices - preferred
04/02/2026
Full time
About the Role Data Center Technician in San Juan, United States. This is a full time, on site position where you'll support critical infrastructure at world class data center facilities. Compensation & Benefits $60,000-75,000/year (USD annual) Health, dental, and vision insurance Paid time off and holidays Professional development allowance Certification sponsorship Work Schedule Full time permanent position Standard business hours with on call rotation Shift differentials for nights/weekends when applicable Responsibilities Install, configure, and maintain server and network equipment Perform structured cabling (copper and fiber optic) Execute hardware deployments and decommissions Monitor environmental systems (power, cooling, security) Respond to incidents and perform troubleshooting Maintain accurate documentation and asset tracking Collaborate with engineering and operations teams Participate in capacity planning and upgrades Qualifications 3+ years data center operations experience Expert cabling skills (Cat6/6a, OM3/OM4/OS2 fiber) Strong troubleshooting and problem solving abilities Experience with rack and stack operations Understanding of power distribution and UPS systems Excellent documentation and communication skills Ability to lift 50+ lbs and work in demanding environments Data center certifications (CDCP, CDCS, CDCE) - preferred Vendor certifications (Dell, HPE, Cisco) - preferred Network certifications (CCNA, JNCIA) - preferred Experience with DCIM platforms - preferred Knowledge of ITIL practices - preferred
Communication Technology Services (CTS)
Greenville, South Carolina
Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking an Assistant Manager for our NOC (Network Operations Center) based in Greenville, South Carolina. Local candidates highly preferred who can work on-site. We are open to remote candidates who reside in the Tri- State area of South Carolina, North Carolina and Tennessee depending on their experience with Fiber/Passive DAS (Distributed Antenna Systems) Network Operations Management. The NOC Assistant Manager plays a crucial role in shaping and optimizing the Network Operations Center (NOC) operational processes. This position is responsible for ensuring the efficient functioning of monitoring systems, overseeing NOC technicians, and facilitating seamless regional communication. In addition, the Assistant Manager leads project management initiatives to enhance NOC performance and service delivery. This strategic role goes beyond daily operations, focusing on leadership, mentorship, and the continuous improvement of network performance, service quality, and operational effectiveness. Key Responsibilities: Process Development and Management: Design, implement, and refine operational processes within the NOC to enhance efficiency and effectiveness. Develop and maintain Standard Operating Procedures (SOPs) for network monitoring, incident response, and ticketing management. Personnel Management: Supervise, mentor, and train NOC staff to maintain high technical standards and procedural compliance. Conduct performance evaluations and provide ongoing development opportunities to enhance team capabilities and knowledge. Communication Liaison & Relationship Management: Act as the primary point of contact for regional coordination involving customer onboarding, installation, and operational concerns. Facilitate effective communication between the NOC and regional teams to ensure alignment in dispatch and resolution of regional issues. Serve as an escalation point for customer interactions and play a key role in customer onboarding and relationship development. Project Management: Manage projects related to the setup, upgrading, and optimizing core operational platforms and NOC processes while taking on the lead on projects when necessary. Monitor project progress, allocate resources efficiently, and ensure timely achievement of project milestones. Operational Oversight: Oversee the day-to-day operations of the NOC, ensuring adherence to customer Distributed Antenna System (DAS) and network availability requirements. l Monitor system alerts and alarms and coordinate timely triage, response, and resolution to minimize downtime, SLA compliance and ensure network integrity. Support and Administration: Maintain and update system databases, ticketing systems, and maintenance dispatch processes to ensure accuracy and efficiency. Provide administrative support and assist with billing as required, following directives from the NOC Manager. Trend Analysis and Reporting: Conduct trend analysis on alarms and incidents to identify patterns and opportunities for process improvements. Prepare and present Monthly Reports on NOC performance and track project statuses to ensure alignment with objectives. Required Skills and Qualifications: Attention to Detail: Demonstrated accuracy and thoroughness in all operational tasks and documentation. Communication: Excellent verbal and written communication skills, with the ability to collaborate effectively with regional teams and NOC staff. Experience: Minimum of 2 years in systems/network monitoring, process development, or a related role. Familiarity with CTS Operations Standards, Fiber/Passive DAS, and WLAN systems is essential. Education/Certifications: Relevant certifications (e.g., A+, Security+, Network+, Server+) or equivalent professional experience. Technical Skills: Proficient in Windows, Microsoft Office, Visio, and IBWave platforms. Strong problem-solving skills, with the ability to mentor and support field technicians effectively. This position demands a balance of technical expertise, leadership, and strong communication skills to ensure the continued success and improvement of the NOC's operations. Salary range: 70-75K This is full time, salaried position and we offer benefits including Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays and 401K. PI6bc590703e28-9694
04/01/2026
Full time
Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking an Assistant Manager for our NOC (Network Operations Center) based in Greenville, South Carolina. Local candidates highly preferred who can work on-site. We are open to remote candidates who reside in the Tri- State area of South Carolina, North Carolina and Tennessee depending on their experience with Fiber/Passive DAS (Distributed Antenna Systems) Network Operations Management. The NOC Assistant Manager plays a crucial role in shaping and optimizing the Network Operations Center (NOC) operational processes. This position is responsible for ensuring the efficient functioning of monitoring systems, overseeing NOC technicians, and facilitating seamless regional communication. In addition, the Assistant Manager leads project management initiatives to enhance NOC performance and service delivery. This strategic role goes beyond daily operations, focusing on leadership, mentorship, and the continuous improvement of network performance, service quality, and operational effectiveness. Key Responsibilities: Process Development and Management: Design, implement, and refine operational processes within the NOC to enhance efficiency and effectiveness. Develop and maintain Standard Operating Procedures (SOPs) for network monitoring, incident response, and ticketing management. Personnel Management: Supervise, mentor, and train NOC staff to maintain high technical standards and procedural compliance. Conduct performance evaluations and provide ongoing development opportunities to enhance team capabilities and knowledge. Communication Liaison & Relationship Management: Act as the primary point of contact for regional coordination involving customer onboarding, installation, and operational concerns. Facilitate effective communication between the NOC and regional teams to ensure alignment in dispatch and resolution of regional issues. Serve as an escalation point for customer interactions and play a key role in customer onboarding and relationship development. Project Management: Manage projects related to the setup, upgrading, and optimizing core operational platforms and NOC processes while taking on the lead on projects when necessary. Monitor project progress, allocate resources efficiently, and ensure timely achievement of project milestones. Operational Oversight: Oversee the day-to-day operations of the NOC, ensuring adherence to customer Distributed Antenna System (DAS) and network availability requirements. l Monitor system alerts and alarms and coordinate timely triage, response, and resolution to minimize downtime, SLA compliance and ensure network integrity. Support and Administration: Maintain and update system databases, ticketing systems, and maintenance dispatch processes to ensure accuracy and efficiency. Provide administrative support and assist with billing as required, following directives from the NOC Manager. Trend Analysis and Reporting: Conduct trend analysis on alarms and incidents to identify patterns and opportunities for process improvements. Prepare and present Monthly Reports on NOC performance and track project statuses to ensure alignment with objectives. Required Skills and Qualifications: Attention to Detail: Demonstrated accuracy and thoroughness in all operational tasks and documentation. Communication: Excellent verbal and written communication skills, with the ability to collaborate effectively with regional teams and NOC staff. Experience: Minimum of 2 years in systems/network monitoring, process development, or a related role. Familiarity with CTS Operations Standards, Fiber/Passive DAS, and WLAN systems is essential. Education/Certifications: Relevant certifications (e.g., A+, Security+, Network+, Server+) or equivalent professional experience. Technical Skills: Proficient in Windows, Microsoft Office, Visio, and IBWave platforms. Strong problem-solving skills, with the ability to mentor and support field technicians effectively. This position demands a balance of technical expertise, leadership, and strong communication skills to ensure the continued success and improvement of the NOC's operations. Salary range: 70-75K This is full time, salaried position and we offer benefits including Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays and 401K. PI6bc590703e28-9694
Job Summary: The Quality Control Technician plays a critical role in supporting continuous production and ensuring compliance with State, Federal, and local specifications in our aggregate and hot mix asphalt (HMA) operations. This position requires a mechanically inclined, hands-on individual who is experienced and comfortable working in manual labor environments using tools, equipment, and machinery. Essential Functions: Protect Family and Friends . Follow all Company Safety Policies and Procedures as well as Mine Safety and Health Administration (MSHA) and Occupational Safety and Health Administration (OSHA) regulations and guidelines. Support business activities, objectives, and programs. Mastery. Reliably perform all required aggregate and HMA materials testing in accordance with the procedures outlined in Peckham Industries' Quality Control Program, with a focus on producing the highest quality product in the most cost-effective manner. Conduct asphalt mix testing such as gradation, asphalt content, volumetrics, and temperature checks, and accurately input results into the QC software program. Ownership and caring. Maintain a strong understanding of aggregate and asphalt plant production equipment and facility operations to identify, diagnose, and assist in correcting production deficiencies. Collaborate with plant management and equipment operators, maintaining awareness of production and maintenance schedules. Communicate test results and any quality-related concerns promptly and consistently to plant management to support informed decision-making and continuous quality improvement. Act as a liaison between paving crews, contractors, and dispatch, ensuring smooth communication regarding mix quality and production timelines. Results matter. Document all quality control testing clearly, accurately, and in a timely manner. Maintain a database of daily test results and ensure the testing environment is clean and safe. Ensure that laboratory equipment is properly maintained and in good working order. Respect and engage. Serve as a resource to the sales team, customers, paving crews, and plant management by offering technical support and assistance related to aggregate and HMA quality and performance. Recommend and assist with adjustments to mix designs or production processes to ensure compliance with job specifications. Dedication. Collect and prepare aggregate and HMA samples in accordance with specification requirements for quality verification and acceptance testing. Committed to serve. Perform testing of fine and coarse aggregate gradations, asphalt binder properties, and reclaimed asphalt pavement (RAP) materials, increasing testing frequency when materials fall outside of specifications. Maintain inventory of mix additives, fibers, and other specialty materials used in asphalt production. Requirements, Education and Experience: Degree in construction, engineering, or related fields is preferred but not required. Experience in mining, road construction or a relatable field is encouraged. 3-5 Years of relatable knowledge preferable. Must have the flexibility to work irregular hours, including days, evenings, overnights, and occasional weekends, based on customer schedules and business needs, particularly during paving operations. Must currently hold or be willing to obtain applicable asphalt-related certifications (e.g., NETTCP, ACI Asphalt, or State DOT certifications, as applicable). Must have experience working in hands-on, manual labor environments. Comfortable using mechanical tools, equipment, and machinery. Must maintain a valid driver's license and have reliable transportation. Proficient in English literacy and basic computational math; clear verbal and written communication is essential. Must be computer literate and proficient in Microsoft Word, Excel, and email communications. Must have legal authorization to work in the United States. Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Travel: Some travel throughout the service region is required, using a personal vehicle to access various plant and job site locations. Work Environment/Physical Demands: Medium Work; Exerting up to 50lbs of force occasionally, and/or up to 20lbs of force frequently, and/or up to 10lbs of force constantly to move objects. This position works on or near moving mechanical parts and loud equipment. Requires the ability to sit or stand for long periods of time as well as lifting, bending, kneeling, squatting, climbing, walking, reaching, driving, and repetitive motion. Values: At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth, and we believe we will pave the way for future success. PIa84d5-7072
04/01/2026
Full time
Job Summary: The Quality Control Technician plays a critical role in supporting continuous production and ensuring compliance with State, Federal, and local specifications in our aggregate and hot mix asphalt (HMA) operations. This position requires a mechanically inclined, hands-on individual who is experienced and comfortable working in manual labor environments using tools, equipment, and machinery. Essential Functions: Protect Family and Friends . Follow all Company Safety Policies and Procedures as well as Mine Safety and Health Administration (MSHA) and Occupational Safety and Health Administration (OSHA) regulations and guidelines. Support business activities, objectives, and programs. Mastery. Reliably perform all required aggregate and HMA materials testing in accordance with the procedures outlined in Peckham Industries' Quality Control Program, with a focus on producing the highest quality product in the most cost-effective manner. Conduct asphalt mix testing such as gradation, asphalt content, volumetrics, and temperature checks, and accurately input results into the QC software program. Ownership and caring. Maintain a strong understanding of aggregate and asphalt plant production equipment and facility operations to identify, diagnose, and assist in correcting production deficiencies. Collaborate with plant management and equipment operators, maintaining awareness of production and maintenance schedules. Communicate test results and any quality-related concerns promptly and consistently to plant management to support informed decision-making and continuous quality improvement. Act as a liaison between paving crews, contractors, and dispatch, ensuring smooth communication regarding mix quality and production timelines. Results matter. Document all quality control testing clearly, accurately, and in a timely manner. Maintain a database of daily test results and ensure the testing environment is clean and safe. Ensure that laboratory equipment is properly maintained and in good working order. Respect and engage. Serve as a resource to the sales team, customers, paving crews, and plant management by offering technical support and assistance related to aggregate and HMA quality and performance. Recommend and assist with adjustments to mix designs or production processes to ensure compliance with job specifications. Dedication. Collect and prepare aggregate and HMA samples in accordance with specification requirements for quality verification and acceptance testing. Committed to serve. Perform testing of fine and coarse aggregate gradations, asphalt binder properties, and reclaimed asphalt pavement (RAP) materials, increasing testing frequency when materials fall outside of specifications. Maintain inventory of mix additives, fibers, and other specialty materials used in asphalt production. Requirements, Education and Experience: Degree in construction, engineering, or related fields is preferred but not required. Experience in mining, road construction or a relatable field is encouraged. 3-5 Years of relatable knowledge preferable. Must have the flexibility to work irregular hours, including days, evenings, overnights, and occasional weekends, based on customer schedules and business needs, particularly during paving operations. Must currently hold or be willing to obtain applicable asphalt-related certifications (e.g., NETTCP, ACI Asphalt, or State DOT certifications, as applicable). Must have experience working in hands-on, manual labor environments. Comfortable using mechanical tools, equipment, and machinery. Must maintain a valid driver's license and have reliable transportation. Proficient in English literacy and basic computational math; clear verbal and written communication is essential. Must be computer literate and proficient in Microsoft Word, Excel, and email communications. Must have legal authorization to work in the United States. Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Travel: Some travel throughout the service region is required, using a personal vehicle to access various plant and job site locations. Work Environment/Physical Demands: Medium Work; Exerting up to 50lbs of force occasionally, and/or up to 20lbs of force frequently, and/or up to 10lbs of force constantly to move objects. This position works on or near moving mechanical parts and loud equipment. Requires the ability to sit or stand for long periods of time as well as lifting, bending, kneeling, squatting, climbing, walking, reaching, driving, and repetitive motion. Values: At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth, and we believe we will pave the way for future success. PIa84d5-7072
Inter Technologies Corporation
Nashville, Tennessee
Inter Technologies Corporation (ITC) provides expert audio-visual integration services. Our adaptable structure enables us to complete and provide follow-on support for large-scale installations throughout the United States, Canada, and Mexico. ITC is a rapidly growing and evolving family-owned and operated business and we need you to join our growing family and client list! Open to Relocation? This role is located in Buffalo, NY , but we are posting nationally for candidates interested in a relocation opportunity . If you're looking for a chance to grow your career within a nationally recognized AV integration company we encourage you to apply. Position purpose and objective: This position is responsible and accountable for directing, installing, programming, commissioning and trouble-shooting the electronic, hardware, and wiring components of audio-visual systems according to company standards. This position reports to the Vice President of Customer Success and is a member of the Operations team supporting the mission and goals of a "Best in Class" sales and AV integration program. As an operational member of a dynamic audio-visual integration operation, the Field AV Engineer will be responsible for loading AV Control Code, GUI, and DSP configurations. After installation is complete, travel to customers' sites is required to configure devices, load control code, test and commission and close-out projects in compliance with the company's policies and procedures, including quality, safety, environmental, and business practices. Key Responsibilities - Responsibilities include but are not limited to the following. Additional responsibilities are expected to be performed as assigned. 1. System Installation & Integration Install, terminate, and test AV cabling, including fiber optics, HDMI, Cat6, and speaker wiring. Mount and configure projectors, displays, video walls, microphones, speakers, and AV control systems. Integrate and program AV control systems (Crestron, Extron, AMX, QSC, etc.). Ensure equipment is installed per project documentation, including signal flow diagrams and system schematics. Collaborate with network engineers to integrate AV equipment with IT infrastructure. 2. Testing & Troubleshooting Perform system commissioning, ensuring proper calibration and functionality of audio and video systems. Conduct signal flow verification, EQ adjustments, gain staging, and network-based troubleshooting. Diagnose and resolve issues related to hardware, software, and networking. Provide on-site or remote support for escalated service issues. 3. Client Interaction & Documentation Serve as an on-site liaison with clients, providing training and guidance on AV system operation. Document system configurations, wiring diagrams, and punch lists for project completion. Maintain service logs, test reports, and installation notes in project documentation platforms. Assist in creating end-user guides and training materials. 4. Compliance & Safety Adhere to OSHA and company safety policies when working on-site. Follow industry best practices and manufacture guidelines for AV installations. Ensure all installed equipment meets compliance standards (ADA, NEC, NFPA, etc.). 5. Project Coordination & Team Collaboration Work closely with project managers to ensure deadlines and project milestones are met. Provide feedback on project designs, suggesting improvements or modifications as needed. Qualifications Certifications: CTS and CTS-I Certification. Additional certifications (Crestron, Extron, Dante, Biamp, QSC) preferred. Experience: 3+ years of hands-on experience in AV installation, programming, and commissioning. Technical Skills: Proficiency in AV networking, signal flow, and troubleshooting. Experience with AV control system programming (Crestron, AMX, Extron). Understanding of DSP configuration and audio calibration. Soft Skills: Strong problem-solving ability, attention to detail, excellent verbal and written communication skills, and time management. Physical Requirements: Ability to lift 50+ lbs and pass a pre-employment physical. Success Factors: The personal characteristics that make an individual successful in this industry include: Client-First Mindset - Deliver top-tier AV solutions with professionalism, clear communication, and attention to detail. Problem-Solver Mentality - Troubleshoot issues efficiently, think on your feet, and adapt to evolving technology. Team Player - Support colleagues, share knowledge, and collaborate for seamless project execution. Ownership & Accountability - Take full responsibility for your work, ensuring high-quality results without excuses. Continuous Learning - Stay updated on industry trends, certifications, and best practices to refine your expertise. Adaptability & Flexibility - Be ready for changing schedules and diverse project environments. Safety & Precision - Follow protocols, prioritize job-site safety, and execute installations with meticulous attention to detail. Strong Communication - Keep clients, project managers, and technicians informed for smooth operations. Professionalism & Integrity - Respect the technology, team, and clients by maintaining a high standard of conduct. Passion & Positive Attitude - Bring energy, enthusiasm, and a problem-solving approach to every job. Job offer consists of a competitive salary and benefits package that includes: Paid vacation and sick pay Medical coverage options: health, vision and dental 401k program after one year of service and with employer contribution after one year of enrollment Tool kit, uniform shirt, PPE and a stipend per paycheck as a personal cell phone allowance Job Type: Full-time Pay: $85,000 - $110,000 yearly salary commensurate with experience, prevailing wages where applicable. Job Location: Primarily servicing clients in the Buffalo region Benefits listed are a highlight of what are offered to full-time, salaried and hourly employees and are subject to change. The ADA prohibits discrimination against qualified individuals with disabilities. To determine whether an individual is qualified, the essential functions of each job should be identified. Essential job functions are those that are intrinsic to the position, and the individual who holds the job must be able to perform with or without reasonable accommodation. PIc695ec8b1a9b-9843
04/01/2026
Full time
Inter Technologies Corporation (ITC) provides expert audio-visual integration services. Our adaptable structure enables us to complete and provide follow-on support for large-scale installations throughout the United States, Canada, and Mexico. ITC is a rapidly growing and evolving family-owned and operated business and we need you to join our growing family and client list! Open to Relocation? This role is located in Buffalo, NY , but we are posting nationally for candidates interested in a relocation opportunity . If you're looking for a chance to grow your career within a nationally recognized AV integration company we encourage you to apply. Position purpose and objective: This position is responsible and accountable for directing, installing, programming, commissioning and trouble-shooting the electronic, hardware, and wiring components of audio-visual systems according to company standards. This position reports to the Vice President of Customer Success and is a member of the Operations team supporting the mission and goals of a "Best in Class" sales and AV integration program. As an operational member of a dynamic audio-visual integration operation, the Field AV Engineer will be responsible for loading AV Control Code, GUI, and DSP configurations. After installation is complete, travel to customers' sites is required to configure devices, load control code, test and commission and close-out projects in compliance with the company's policies and procedures, including quality, safety, environmental, and business practices. Key Responsibilities - Responsibilities include but are not limited to the following. Additional responsibilities are expected to be performed as assigned. 1. System Installation & Integration Install, terminate, and test AV cabling, including fiber optics, HDMI, Cat6, and speaker wiring. Mount and configure projectors, displays, video walls, microphones, speakers, and AV control systems. Integrate and program AV control systems (Crestron, Extron, AMX, QSC, etc.). Ensure equipment is installed per project documentation, including signal flow diagrams and system schematics. Collaborate with network engineers to integrate AV equipment with IT infrastructure. 2. Testing & Troubleshooting Perform system commissioning, ensuring proper calibration and functionality of audio and video systems. Conduct signal flow verification, EQ adjustments, gain staging, and network-based troubleshooting. Diagnose and resolve issues related to hardware, software, and networking. Provide on-site or remote support for escalated service issues. 3. Client Interaction & Documentation Serve as an on-site liaison with clients, providing training and guidance on AV system operation. Document system configurations, wiring diagrams, and punch lists for project completion. Maintain service logs, test reports, and installation notes in project documentation platforms. Assist in creating end-user guides and training materials. 4. Compliance & Safety Adhere to OSHA and company safety policies when working on-site. Follow industry best practices and manufacture guidelines for AV installations. Ensure all installed equipment meets compliance standards (ADA, NEC, NFPA, etc.). 5. Project Coordination & Team Collaboration Work closely with project managers to ensure deadlines and project milestones are met. Provide feedback on project designs, suggesting improvements or modifications as needed. Qualifications Certifications: CTS and CTS-I Certification. Additional certifications (Crestron, Extron, Dante, Biamp, QSC) preferred. Experience: 3+ years of hands-on experience in AV installation, programming, and commissioning. Technical Skills: Proficiency in AV networking, signal flow, and troubleshooting. Experience with AV control system programming (Crestron, AMX, Extron). Understanding of DSP configuration and audio calibration. Soft Skills: Strong problem-solving ability, attention to detail, excellent verbal and written communication skills, and time management. Physical Requirements: Ability to lift 50+ lbs and pass a pre-employment physical. Success Factors: The personal characteristics that make an individual successful in this industry include: Client-First Mindset - Deliver top-tier AV solutions with professionalism, clear communication, and attention to detail. Problem-Solver Mentality - Troubleshoot issues efficiently, think on your feet, and adapt to evolving technology. Team Player - Support colleagues, share knowledge, and collaborate for seamless project execution. Ownership & Accountability - Take full responsibility for your work, ensuring high-quality results without excuses. Continuous Learning - Stay updated on industry trends, certifications, and best practices to refine your expertise. Adaptability & Flexibility - Be ready for changing schedules and diverse project environments. Safety & Precision - Follow protocols, prioritize job-site safety, and execute installations with meticulous attention to detail. Strong Communication - Keep clients, project managers, and technicians informed for smooth operations. Professionalism & Integrity - Respect the technology, team, and clients by maintaining a high standard of conduct. Passion & Positive Attitude - Bring energy, enthusiasm, and a problem-solving approach to every job. Job offer consists of a competitive salary and benefits package that includes: Paid vacation and sick pay Medical coverage options: health, vision and dental 401k program after one year of service and with employer contribution after one year of enrollment Tool kit, uniform shirt, PPE and a stipend per paycheck as a personal cell phone allowance Job Type: Full-time Pay: $85,000 - $110,000 yearly salary commensurate with experience, prevailing wages where applicable. Job Location: Primarily servicing clients in the Buffalo region Benefits listed are a highlight of what are offered to full-time, salaried and hourly employees and are subject to change. The ADA prohibits discrimination against qualified individuals with disabilities. To determine whether an individual is qualified, the essential functions of each job should be identified. Essential job functions are those that are intrinsic to the position, and the individual who holds the job must be able to perform with or without reasonable accommodation. PIc695ec8b1a9b-9843