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CALIBRE Systems, Inc., an employee-owned mission focused solutions and digital transformation company,islookingforaGISAnalysttojoinourdynamic team! The successful candidate will joinFort Irwin's SustainableRangeProgramIntegratedTrainingArea Management to support the creation, analysis, management, and distribution of standardized geospatial information, products, and services to supportrangemodernization,rangeoperations,andthe Integrated TrainingAreaManagement Program atFort Irwin,CA.Primary duties willinclude but are not limited to:developing data according toestablished Quality Assurance Plans, working directly withcivilian and military personnel to develop GIS data, field data collection and development, GIS program management, metadata development, map production for various customers both military, internal, and civilian, web map development, GIS instruction, and custom GIS training exercise support. Secondary duties include performing initial Quality Control (QC) on all acquired data as well as on produced geospatial representations of that data and to report on QC issues unresolved, to document via required geospatial metadata as well as via monthly progress reports, and to perform mapping for QC and update briefing purposes. The successful candidate will work directly with the Installation Government Representative (IGR) as well as other Subject Matter Experts (SMEs) and the CALIBRE PM to perform the following tasks: Identify and acquire data in native formats from field, cooperative offices, state, and federal agencies. Priority data lists and methods will be provided for GIS Specialist to work from. This may require exploring and searching for data via communication with a wide variety of Subject Matter experts. Convert all formats of data acquired into well-documented geospatial files according to established Quality Assurance Plans. Create and ensure standard metadata is associated with each geospatial feature class and dataset and adheres to established metadata standards. Prepare and submit regular status/progress reports to CALIBRE and to the Installation as required. Prepare maps for project development, training exercises, reports, among other requests. Communicate and work with an extended interdisciplinary team on the installation and across the US to ensure proper understanding of installation needs, the Sustainable Range Program programmatic requirements, and mission sustainability. Assist with data collection, consolidation, sharing and general data management activities. Generate geospatial data, databases, analysis, maps, services and applications according to SRP and IGI&S standards and specification. Participate in conference calls and in-person meetings as scheduled. Other duties as illustrated in the established task order, and as requested by the installation. Attend trainings and educational opportunities to increase knowledge and skills. Develop written technical documentation (such as metadata, training materials, workflow diagrams, white papers, etc.). Create maps to communicate issues, to provide status updates or provide general spatial information to lay persons and geospatial experts. Orally communicate technical information effectively to lay persons and geospatial technical experts alike. Perform and answer regular data calls to installation leadership, as well as programmatic requests, in addition to regular quarterly data submittals and updates. Work closely with installation personnel to develop and update geospatial data to accurately reflect installation features and attributes. Procure imagery and digital elevation models as needed and at the request of the installation leadership Required Skills The ideal candidate will have: Ability to use ESRI's ArcGIS 10.6.1 desktop and catalog, and the knowledge to recommend updates, extensions, new software/ hardware, that will benefit the installation program. Knowledge of and experience using ArcGIS Pro 2.1. Working knowledge of both raster and vector datasets, with the ability to perform analysis on both types of data to support decision making and strategy development. Ability to perform spatial analysis (including buffers, extractions, line of sight, cut/ fill, watershed, etc.) using ESRI's ArcToolbox. Familiarity with SQL in a relational database environment. Knowledge of and experience using Trimble mapping grade GPS hardware and software. Demonstrate knowledge of concepts and principles of geospatial data management and general data Quality Assurance processes. Demonstrate ability to consistently and efficiently follow standard workflows and instructions. Very experienced with Microsoft Office applications. Excellent verbal and written communication. Ability to maneuver on foot over rough terrain carrying up to 40 lbs. Desirables: Familiarity with the US Army Sustainable Range Program Familiarity with SDSFIE and FGDC metadata schema. Experience using the spatial analysis extension, topology, and 3D analyst Experience creating and tracking large, detailed map products Knowledge of SQL Server, ArcGIS Server and ArcSDE Solid understanding of the geospatial tools to be used and the ability to follow a designated process, skills and knowledge essentially equivalent to a federal GS9 level. Preference will be given to those candidates that demonstrate greater than 2 years experience using established metadata tools and programs that are FGDC compliant or in advanced xml handling. Demonstrate experience of greater than 2 years developing and reviewing geospatial or tabular data to meet data standards, such as ensuring requisite data schemas, file naming conventions, etc. Strong communication and organizational skills are imperative to this position. Will be required to initiate and complete a variety of work tasks, requiring close coordination with and input from other people (including state and field staff members). Strong level of independence required for this position, which functions as the GIS Subject Matter Expert for the Installation and has a high level of autonomy. required Experience Minimum of 2 years' experience working with GIS in a professional environment, including but not limited to: importing, creating, and updating digital data layers, creating and updating maps for natural resource management, system (hardware and software) management and maintenance, development of remotely sensed data, and use of a variety of data layers to support training activities and land management. Experience using large format plotters and other output methods for map products that need to be disseminated to a variety of customers. Experience with requirements gathering, definition, and scoping/estimating. Experience with GPS data collection and field mapping procedures, correcting field collected data, and utilizing field collected data to design, develop, plan, and projects for execution as well as to evaluate project completion and success. Experience and familiarity working on government contracts or Task Orders. Experience working in a matrix organization which includes extensively remote workforce. Requires as a minimum a Bachelor's Degree from an accredited college/university in GIS, Geography with an emphasis in GIS, or related field with a GIS Certification combined with a minimum of two years relevant work experience. Two years professional work experience. This position may require periodic travel. Desirable Certifications: ArcGIS Desktop Associate certification GISP The base salary for this position is $67,000 to $80,000 depending on experience.

Platform Engineer - Infra / Reliability Specialist Join to apply for the Platform Engineer - Infra / Reliability Specialist role at Poly Platform Engineer - Infra / Reliability Specialist Join to apply for the Platform Engineer - Infra / Reliability Specialist role at Poly Get AI-powered advice on this job and more exclusive features. This range is provided by Poly. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range $150,000.00/yr - $300,000.00/yr About Us Poly is building a better file storage platform for everyone. We've raised $8M from YC, Bloomberg Beta, Felicis, Figma Ventures, AI Grant, and more, and we're looking to grow our founding team of superstar builders and dreamers. Poly's intelligent file system is a desktop and web application that lets you store and browse your files with the help of a powerful multimodal AI. An easy way to wrap your head around it is to check out a demo from Abhay We are adamant that Poly is the future way to store files for everyone because: Our product is intelligent all your files are indexed and searchable with a home-grown LLM that can find and even sort and organize your files, search by image and many other file types, and soon ask questions about your files and watch as an AI system references your own files to give an answer. Our product is lightweight we don't install a sync service that's constantly scanning your hard drive and we never need to resolve sync conflicts, ever. Completely, 100% cross-platform Our product looks identical across web and desktop, with zero compromises in the UI/UX, and all your files always available and up-to-date. Our product improves every 2 days, not every 2 years Finder and File Explorer haven't changed in years or decades because they're linked to OS upgrade cycles. Our product ships updates every day and can add all kinds of features, fixes, and file type support at light speed. Many, many more reasons deep folder searching, beautiful view modes, extensible metadata, ergonomics, public sharing, and so much more. About You We are looking to grow from two founding teammates (we've accomplished a lot as just one engineer and one designer!) to a clan of around eight, so you'll be anywhere from engineer to . You'll be tasked with bringing Poly to life as a reliable global internet service to store files at breathtaking speed and scale, and improving our AI architecture to become the "search engine for your life". Specifically, in a platform engineer (infra & reliability specialist) role, we are looking for the following concrete skills and prior experience Passion for cloud service design and maintenance, including devops process management, continuous integration, and security. A knowledge of industry-leading tools like Terraform and Kubernetes is highly encouraged. Knowledge of cloud services like S3, Dynamo, CloudFront, and other complex distributed systems that power the modern web. Experience or significant enthusiasm for the Rust language, which comprises our entire stack from front-end to back. Our platform is based on a very large, robust shared library that is compiled on web, desktop, and cloud to create an unparalleled DevEx for building a product as complex as Poly. Poly's codebase is all welded metal, no glue. Interest in data modeling, cache design, and local-first systems that require challenging fault tolerance and non-blocking bi-directional schemas. Ability to reason about runtime characteristics, state management, and risk-to-performance trade-offs. In this role, experience with AI modeling or training is not required, though it is still highly desirable. An extreme appetite for learning that you've honed through recursive self-improvement. You should be able to demonstrate an exceptional aptitude for automating your own development processes. You thrive in independent, inter-disciplinary environments, and you are skilled at collaborating across domains and for productively engaging with people of all kinds. You are willing to leave judgments about gender, race, creed, background, belief, or politics for outside of the workplace so that we can focus on building the world's best file storage platform for everyone. You are capable of (and excited to) work in-person 5-days a week in SoMa, San Francisco Send a friend request on LinkedIn with a short blurb (in the connection request) to me, and I will be 1000+% more likely to see and respond to your interest. My bio is here: level Seniority levelMid-Senior level Employment type Employment typeFull-time Job function Job functionEngineering and Information Technology IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Poly by 2x San Francisco, CA $150,000.00-$300,000. months ago San Francisco, CA $150,000.00-$300,000. months ago Sr. Software Engineer, Platform Orchestration - Slack San Francisco, CA $184,000.00-$276,100.00 6 days ago San Francisco, CA $150,000.00-$300,000. months ago Software Engineer - Applications Platform San Francisco, CA $120,000.00-$220,000.00 1 day ago San Francisco, CA $180,000.00-$240,000.00 8 months ago San Francisco, CA $110,000.00-$170,000.00 1 month ago Software Engineer - Applications Platform San Francisco, CA $120,000.00-$220,000.00 3 weeks ago San Francisco, CA $151,000.00-$190,000.00 1 month ago San Francisco, CA $120,000.00-$150,000.00 2 weeks ago San Francisco, CA $149,998.00-$250,000.00 9 months ago Foster City, CA $210,000.00-$289,000.00 1 week ago San Mateo, CA $195,000.00-$255,000.00 7 months ago San Francisco, CA $88,000.00-$140,000.00 4 weeks ago San Francisco, CA $130,000.00-$190,000.00 2 weeks ago San Francisco, CA $190,000.00-$220,000.00 4 weeks ago San Francisco, CA $120,000.00-$180,000.00 1 month ago San Francisco, CA $120,000.00-$220,000.00 2 days ago San Francisco, CA $150,000.00-$300,000.00 1 year ago San Francisco, CA $150,000.00-$200,000.00 3 weeks ago Software Engineer, Cloud Console Platform, Front End San Francisco, CA $175,000.00-$225,000.00 8 months ago San Francisco, CA $160,000.00-$250,000.00 2 weeks ago We're unlocking community knowledge in a new way. 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Join to apply for the Platform Engineer - Web Frontend Specialist role at Poly Join to apply for the Platform Engineer - Web Frontend Specialist role at Poly Get AI-powered advice on this job and more exclusive features. This range is provided by Poly. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range $150,000.00/yr - $300,000.00/yr About Us Poly is building a better file storage platform for everyone. We've raised $8M from YC, Bloomberg Beta, Felicis, Figma Ventures, AI Grant, and more, and we're looking to grow our founding team of superstar builders and dreamers. Poly's intelligent file system is a desktop and web application that lets you store and browse your files with the help of a powerful multimodal AI. An easy way to wrap your head around it is to check out a demo from Abhay We are adamant that Poly is the future way to store files for everyone because: Our product is intelligent all your files are indexed and searchable with a home-grown LLM that can find and even sort and organize your files, search by image and many other file types, and soon ask questions about your files and watch as an AI system references your own files to give an answer. Our product is lightweight we don't install a sync service that's constantly scanning your hard drive and we never need to resolve sync conflicts, ever. Completely, 100% cross-platform Our product looks identical across web and desktop, with zero compromises in the UI/UX, and all your files always available and up-to-date. Our product improves every 2 days, not every 2 years Finder and File Explorer haven't changed in years or decades because they're linked to OS upgrade cycles. Our product ships updates every day and can add all kinds of features, fixes, and file type support at light speed. Many, many more reasons deep folder searching, beautiful view modes, extensible metadata, ergonomics, public sharing, and so much more. About You We are looking to grow from two founding teammates (we've accomplished a lot as just one engineer and one designer!) to a clan of around eight, so you'll be anywhere from engineer to . You'll be tasked with bringing Poly to life on web, shaping our cloud architecture to store files at breathtaking speed and scale, and improving our AI architecture to become the "search engine for your life". Specifically, in a platform engineer (web specialist) role, we are looking for the following concrete skills and prior experience Core software design and architectural considerations in developing a full-stack application for file management, including reactivity (e.g. React, Vue), persistence, latency, data caching, interaction, and API. Experience with desktop web frameworks (Tauri, Electron) is highly encouraged. Experience or significant enthusiasm for the Rust language, which comprises our entire stack from front-end to back. Our platform is based on a very large, robust shared library that is compiled on web, desktop, and cloud to create an unparalleled DevEx for building a product as complex as Poly. Poly's codebase is all welded metal, no glue. Interest in data modeling, cache design, and local-first systems that require challenging fault tolerance and non-blocking bi-directional schemas. Ability to reason about runtime characteristics, state management, and risk-to-performance trade-offs. In this role, experience with AI modeling or training is not required, though it is still highly desirable. An extreme appetite for learning that you've honed through recursive self-improvement. You should be able to demonstrate an exceptional aptitude for automating your own development processes. You thrive in independent, inter-disciplinary environments, and you are skilled at collaborating across domains and for productively engaging with people of all kinds. You are willing to leave judgments about gender, race, creed, background, belief, or politics for outside of the workplace so that we can focus on building the world's best file storage platform for everyone. You are capable of (and excited to) work in-person 5-days a week in SoMa, San Francisco Send a friend request on LinkedIn with a short blurb (in the connection request) to me, and I will be 1000+% more likely to see and respond to your interest. My bio is here: level Seniority levelEntry level Employment type Employment typeFull-time Job function Job functionEngineering and Information Technology IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Poly by 2x Sign in to set job alerts for "Platform Engineer" roles. San Francisco, CA $130,000.00-$250,000.00 5 days ago Sr. Software Engineer, Platform Orchestration - Slack San Francisco, CA $184,000.00-$276,100.00 1 day ago San Francisco, CA $150,000.00-$300,000. months ago San Francisco, CA $150,000.00-$300,000. months ago San Francisco, CA $94,400.00-$118,000.00 6 hours ago San Francisco, CA $180,000.00-$240,000.00 8 months ago San Francisco, CA $110,000.00-$170,000.00 4 weeks ago Platform Engineer - Infra / Reliability Specialist San Francisco, CA $150,000.00-$300,000. months ago San Francisco, CA $160,000.00-$240,000.00 3 days ago San Francisco, CA $151,000.00-$190,000.00 1 month ago San Francisco, CA $149,998.00-$250,000.00 9 months ago Foster City, CA $210,000.00-$289,000.00 1 week ago San Mateo, CA $195,000.00-$255,000.00 7 months ago San Francisco, CA $140,000.00-$170,000.00 3 months ago San Francisco, CA $190,000.00-$220,000.00 3 weeks ago San Francisco, CA $130,000.00-$190,000.00 2 weeks ago San Francisco, CA $141,000.00-$202,000.00 1 day ago San Francisco, CA $150,000.00-$200,000.00 2 weeks ago San Francisco, CA $120,000.00-$180,000.00 3 weeks ago San Francisco, CA $150,000.00-$300,000.00 1 year ago San Francisco, CA $120,000.00-$220,000.00 2 weeks ago Software Engineer, Cloud Console Platform, Front End San Francisco, CA $248,000.00-$349,000.00 6 days ago San Francisco, CA $175,000.00-$225,000.00 7 months ago We're unlocking community knowledge in a new way. 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Join to apply for the Platform Engineer - AI Infra Specialist role at Poly Join to apply for the Platform Engineer - AI Infra Specialist role at Poly This range is provided by Poly. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range $150,000.00/yr - $300,000.00/yr About Us Poly is building a better file storage platform for everyone. We've raised $8M from YC, Bloomberg Beta, Felicis, Figma Ventures, AI Grant, and more, and we're looking to grow our founding team of superstar builders and dreamers. Poly's intelligent file system is a desktop and web application that lets you store and browse your files with the help of a powerful multimodal AI. An easy way to wrap your head around it is to check out a demo from Abhay We are adamant that Poly is the future way to store files for everyone because: Our product is intelligent all your files are indexed and searchable with a home-grown LLM that can find and even sort and organize your files, search by image and many other file types, and soon ask questions about your files and watch as an AI system references your own files to give an answer. Our product is lightweight we don't install a sync service that's constantly scanning your hard drive and we never need to resolve sync conflicts, ever. Completely, 100% cross-platform Our product looks identical across web and desktop, with zero compromises in the UI/UX, and all your files always available and up-to-date. Our product improves every 2 days, not every 2 years Finder and File Explorer haven't changed in years or decades because they're linked to OS upgrade cycles. Our product ships updates every day and can add all kinds of features, fixes, and file type support at light speed. Many, many more reasons deep folder searching, beautiful view modes, extensible metadata, ergonomics, public sharing, and so much more. About You We are looking to grow from two founding teammates (we've accomplished a lot as just one engineer and one designer!) to a clan of around eight, so you'll be anywhere from engineer to . You'll be tasked with bringing Poly to life as a powerfully intelligent agentic system with low latency, high concurrency, and astonishing accuracy to help it become the "search engine for your life". Specifically, in a platform engineer (AI infra specialist) role, we are looking for the following concrete skills and prior experience Core AI principles and fundamentals around training, inference, loss, gradient descent, embeddings, tokenization and a strong baseline in multivariate statistics Extensive experience with modeling / inference tools such as pytorch and CUDA. Ability to build data pipelines for loading and transforming data with high throughput to a training or inference platform. Familiarity with modern LLM-based development fundamentals including prompting, function calling, and agentic workflows. Knowledge of Python is a must, and enthusiasm for Rust is highly encouraged. An extreme appetite for learning that you've honed through recursive self-improvement. You should be able to demonstrate an exceptional aptitude for automating your own development processes. You thrive in independent, inter-disciplinary environments, and you are skilled at collaborating across domains and for productively engaging with people of all kinds. You are willing to leave judgments about gender, race, creed, background, belief, or politics for outside of the workplace so that we can focus on building the world's best file storage platform for everyone. You are capable of (and excited to) work in-person 5-days a week in SoMa, San Francisco Send a friend request on LinkedIn with a short blurb (in the connection request) to me, and I will be 1000+% more likely to see and respond to your interest. My bio is here: level Seniority levelEntry level Employment type Employment typeFull-time Job function Job functionEngineering and Information Technology IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Poly by 2x Get notified about new Platform Engineer jobs in San Francisco, CA . San Francisco, CA $130,000.00-$250,000.00 6 days ago Sr. Software Engineer, Platform Orchestration - Slack San Francisco, CA $184,000.00-$276,100.00 2 days ago San Francisco, CA $150,000.00-$300,000. months ago San Francisco, CA $150,000.00-$300,000. months ago San Francisco, CA $94,400.00-$118,000. hours ago San Francisco, CA $180,000.00-$240,000.00 8 months ago San Francisco, CA $110,000.00-$170,000.00 4 weeks ago Platform Engineer - Infra / Reliability Specialist San Francisco, CA $150,000.00-$300,000. months ago San Francisco, CA $160,000.00-$240,000.00 4 days ago San Francisco, CA $151,000.00-$190,000.00 1 month ago San Francisco, CA $149,998.00-$250,000.00 9 months ago San Francisco, CA $141,000.00-$202,000.00 2 days ago Foster City, CA $210,000.00-$289,000.00 1 week ago San Mateo, CA $195,000.00-$255,000.00 7 months ago San Francisco, CA $140,000.00-$170,000.00 3 months ago San Francisco, CA $130,000.00-$190,000.00 2 weeks ago San Francisco, CA $190,000.00-$220,000.00 3 weeks ago San Francisco, CA $150,000.00-$200,000.00 2 weeks ago San Francisco, CA $120,000.00-$180,000.00 3 weeks ago San Francisco, CA $150,000.00-$300,000.00 1 year ago San Francisco, CA $120,000.00-$220,000.00 2 weeks ago Software Engineer, Cloud Console Platform, Front End We're unlocking community knowledge in a new way. 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Bluestone Bank Description: Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer's unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let's get there, together! In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive: A competitive salary with performance-based incentives. Comprehensive medical with deductible reimbursement, dental, and vision coverage. An employer matching 401k plan. Training and professional development opportunities, including tuition reimbursement. Work life balance with paid time off, paid volunteer hours, and 11 paid holidays. The Senior Desktop Support Specialist, under the direction and training of the VP, IT Manager, serves as a senior-level technical resource ensuring that systems, software applications, workstations, printers, network communications devices, and general office systems operate efficiently to provide users with a high level of service while adhering to established information technology policies, standards, and procedures. This position assumes advanced responsibilities for workstation installations and installation of pre-defined hardware, cabling, and software configurations, and provides escalation-level support for complex desktop, endpoint, and peripheral issues. The Senior Desktop Support Specialist assists with problem resolution, issue tracking, and monitoring of the helpdesk ticket queue with prioritization of efforts under guidelines provided by the VP, IT Manager. This role also acts as a technical mentor and escalation point for junior IT support staff, provides backup support for core banking system operations, and contributes to network and systems administration tasks in the absence of the Systems Administrator. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Desktop Support & Helpdesk Operations Provides senior-level first and second-tier contact to resolve user issues, escalating tickets as needed to the appropriate IT personnel, and mentoring junior support staff on troubleshooting methodology. Provides advanced assistance and support to users for routine and complex telephone equipment issues, printer and copy machine support, bank email system(s) support, general file access administration, and workstation software/hardware support, including repair, moves, installations, deployments, and upgrades. Manages Active Directory and endpoint administration for 100+ employees and devices across 11+ locations, including user account creation, group provisioning, and access controls. Assists with user password resets, domain user administration, and general user administration of various applications as directed by the VP, IT Manager. Assists with the installation and support for general software applications (Microsoft 365, Adobe, Windows, etc.) and Core Banking software. Provides support and problem resolution for secure email solutions and web browser certificate installations. Deploys new laptops and endpoints via imaging, onboarding processes, and the network change control process across 200+ endpoints on the bank's network. Troubleshoots and resolves technical issues ranging from workstations, servers, and network connectivity. Systems & Network Support Maintains and monitors the IT RMM system daily, including patch and software updates, ticketing, and endpoint health. Reviews and remediates vulnerabilities via the bank's vulnerability management software. Provides basic support for the bank's Wi-Fi network in the absence of the Network Administrator. Assists with virtual machine creation and monitoring via the VM Hypervisor system. Supports core banking system operations and assists with troubleshooting in the absence of the Core Banking Solutions & System Administrator. Assists with VPN administration, configuration, and remote/on-site troubleshooting to ensure secure connectivity. Administrative & Asset Management Tracks software and system upgrades and maintains and updates the IT Asset Inventory database as needed. Maintains and monitors the IT Ticketing system and job queue. Orders office supplies and general computer parts as needed. Creates and maintains documentation on IT systems and cross-trains other IT staff members to step in when needed. Completes the IT daily checklist in the absence of the Senior Systems Administrator, including validation of nightly server backups, antivirus updates, Windows and non-Windows updates, server capacity status, secure email, and other operating system updates. Projects & Leadership Serves as a key contributor on bank-wide IT projects, including VoIP phone system conversions, Microsoft 365 migrations, VPN migrations, and Wi-Fi network deployments. Leads device logistics, user/group provisioning, and coordinated deployment across multiple branch locations for major IT initiatives. Develops internal documentation and end-user setup guides to standardize implementation processes. Provides technical mentorship and guidance to junior desktop support and helpdesk staff. Availability & Other Duties Availability for Saturday on-call support rotation as scheduled by the VP, IT Manager. Additionally, there will be times when special projects are scheduled to be completed outside of standard operating hours, including evening, weekend, or early morning hours. Available to travel to remote branch locations to assist users in resolving issues that cannot be fixed remotely or perform other IT-related tasks. Performs additional duties as requested. The pay range for this position is $29.00 to $32.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under federal, state, and local laws. Requirements: High School Diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Management Information Systems, or a related field is strongly preferred. Three to five years of progressive desktop support experience in a professional environment, preferably in the financial services industry. CompTIA A+ certification required; CompTIA Network+, Security+, or other equivalent certifications are a plus. Demonstrated experience with Active Directory, Group Policy, Microsoft 365 Admin Center, endpoint management tools (e.g., Ivanti, Sentinel One, Mimecast), and DUO/MFA administration. Working knowledge of VPN, DNS, DHCP, Wi-Fi deployment, and endpoint/server connectivity. Proficiency with hardware diagnostics and component-level troubleshooting across Windows endpoints, mobile devices, printers, A/V equipment, and physical servers within a multi-site environment. Experience with Python scripting (basic), CMD, or similar tools is a plus. Knowledge of industry regulations and compliance requirements applicable to the banking/financial services sector. Excellent analytical, problem-solving, and decision-making skills. Strong interpersonal and communication skills with a positive attitude and willingness to assist end users in a timely manner. A general understanding of IT security principles and strong organizational skills are required. Ability to work independently and as part of a team, with the capacity to mentor and guide junior staff. PI3c383569ecab-0931

Who We Are: Our team, the Cloud Services team within the Information Technology Center, is responsible for EntraID (formerly Azure)/M365 cloud services and Active Directory for the Enterprise. The team provides support and implementation services to the entire organization's IT infrastructure. Objectives of this Role: Provide expert administrative support for Active Directory (AD) and Azure cloud infrastructure to ensure seamless operation and performance across the enterprise. Manage and troubleshoot PKI (Public Key Infrastructure) and AD FS (Active Directory Federation Services) to maintain secure access to enterprise resources. Develop, implement, and maintain Azure-based solutions to optimize and secure cloud infrastructure. Collaborate across IT teams to resolve helpdesk tickets related to AD, Azure, and associated systems. Play a critical role in Active Directory migrations, including planning, execution, and post-migration support. Research and implement best practices for identity and access management, Azure infrastructure governance, and operational scalability. Daily and Monthly Responsibilities: Perform advanced administration of Active Directory (AD) and Azure cloud environments by managing user accounts, enforcing security configurations, and monitoring directory synchronization across hybrid infrastructures. Mentor and share knowledge with junior IT team members, Address and resolve daily helpdesk tickets related to account provisioning, identity and access issues, and directory synchronization. Administer and maintain PKI systems, ensuring certificate creation, renewal, and security compliance. Support and troubleshoot AD FS (federation services) to maintain secure user authentication and single-sign-on capabilities. Deploy, configure, and support components of Azure infrastructure, including resource groups, conditional access policies, Azure virtual desktops, and security configurations. Conduct regular audits of Active Directory and Azure environments to detect, address, and mitigate potential security vulnerabilities. Create and maintain documentation related to processes, configurations, and governance policies. Requirements: Requires a Bachelors degree in Information Technology or related degree field with relevant experience. In lieu of a Bachelors degree, 5 years of professional level experience a high school education or equivalent with related certifications will be considered. 3 years: Experience with Active Directory administration, including management, troubleshooting, and migrations. Solid experience with Group Policy Objects (GPO) design, implementation, and troubleshooting. 1 years: Proven experience delivering secure, high-availability solutions related to Azure and on-premises directory services. 1 years: Hands-on experience with Active Directory Federation Services (AD FS) for managing secure authentication and Single Sign-On (SSO) configurations and Familiarity with Public Key Infrastructure (PKI) systems, including creating, renewing, and troubleshooting certificates. Technical Certifications such as Microsoft Certified Solutions Associate (MCSA) and/or Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified: Azure Administrator Associate, Azure Fundamentals or equivalent are preferred. A valid/clear driver's license is required.

Who We Are: Cybersecurity Operations' mission is to secure the enterprise by evaluating, implementing, and operating a full suite of tools and services. We are responsible for configuring, engineering, administering, and supporting network and endpoint security systems. Operations include firewalls, intrusion prevention and incident response as well as security orchestration and automation. As part of the Cybersecurity team, the candidate will be part of the technology assessment and implementation process as well as operations and response, candidates will engage in the full security system lifecycle. Objectives of this Role: Provide cybersecurity analysis and support in an Enterprise environment. Deploy, configure, and maintain security applications. Maintain and provide continuous security configurations of cybersecurity infrastructure. Research, recommend, evaluate, and deploy new cybersecurity technologies and capabilities. Daily and Monthly Responsibilities: Participate in daily review of alerts and incident response (IR) activities. Effectively document system configurations, findings, and results of IR activities. Monitoring and maintaining Endpoint Protection and Response (EDR) and Security Orchestration, Automation and Response (SOAR) systems, Enterprise Vulnerability Management and Penetration Testing programs. Monitoring and maintaining Next Generation firewall systems and policies and L3/L7 Load-balancing and Web Application Firewall (WAF). Support and management of Privileged Access Management (PAM) solution. Participate in the support and management of the Enterprise Security Information Event Management (SIEM) solution to include advanced reporting, data analysis and correlation. Participate in the support and configuration of the security for Microsoft O365 Entra ID cloud services. Requirements: Requires a Bachelors degree in Cybersecurity, IT Operations, or related degree with relevant experience. In lieu of a Bachelors degree 5 years of Cybersecurity and/or IT administration experience. a high school education or equivalent and related certifications is required. 3 years: Relevant Cybersecurity and/or IT administration experience with a Bachelors degree. 3-7 years: Experience working with incident response and/or network security platforms such as Endpoint Protection, Threat Intelligence, Security Orchestration Automation and Response. 3-7 years: Experience with administration of modern operating systems (e.g.- Windows Server, Windows Desktop and Linux). Experience with network fundamentals (TCP/IP, Vlans and network subnetting) as well as scripting, development, and utilizing application programing interfaces (API). A valid/clear driver's license is required.

Who We Are: Join the SWRI Security Team as a member of the Information Systems security office. This office provides direction and oversight for a large number of sensitive computer systems, providing guidance of system hardening, data security, and a range of security disciplines required to protect government and client data. Objectives of this Role: Conduct certification and accreditation procedures using the DOD Risk Management Framework. Understand and interpret the DoD computer security publications to include the DCSA Assessment and Authorization Guide and other such publication. Test and validate new hardware and software prior to being authorized on accredited systems and manage the system change requests once items are approved. Develop and oversee computer security training program. Manage the Information System Security Self inspection program, overseeing sensitive data processing for various divisions. Daily and Monthly Responsibilities: Review system accreditations records monthly to verify system expiration dates, contract changes to include updates and extensions. Review audit logs weekly and assist division staff with discrepancies, incidents and documentation issues. On a daily basis assist division security staff with hardening systems, scanning for vulnerabilities, or validating complaisance settings. Review, test and approve or disapprove system change requests. Coordinate system accreditation efforts with government certifiers, ensure they understand our timelines and requirements and being able to relay any feedback to SwRI program managers. Requirements: Requires an Associates or a Bachelors degree in Computer Security Management, Information Systems, Information Technology or related degree field with relevant experience. Those with an Associates degree will require 10 years of professional level experience. 5 years: Windows management, desktop support, system hardening, auditing, and overall ability to administers systems and networks. 5 years: Utilizing security management tools such as audit reduction tools, SCAP, vulnerability scanning tools and other such security applications. 2 years: Conducting in-depth system audits to include being able to interpret MS event codes and being able identify incidents and other anomalies. 2 years: Submitting systems for review using the Risk Management framework. A valid/clear driver's license is required.

Category:: Professional Subscribe:: Department:: Information Technology Services - 02007 Locations:: Albany, NY Posted:: Sep 10, 2025 Closes:: Open Until Filled Type:: Full-time Ref. No.:: WF240297r Position ID:: 192683 About University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses. Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks. Job Description: Information Technology Services (ITS), the central IT provider at the University at Albany, seeks applicants for a Desktop and Mobile Computing (D&MC) Senior Endpoint Management Specialist. ITS manages and supports nearly 7,000 university-owned faculty/staff, classroom, conference room, and research lab desktops and mobile devices. The D&MC Endpoint Management Specialist is a senior position that is key to continuous improvement and delivery of services in this large-scale operation. The D&MC Senior Endpoint Management Specialist is a subject matter expert in desktop and mobile computing and provides technical leadership within service teams. They address and resolve complex and non-standard requests and issues. They develop and maintain strong expertise in enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.) and steer the selection and usage of each in achieving ITS' goals and adhering to ITS' principles and standards. The D&MC Senior Endpoint Management Specialist understands the importance of well-defined processes and promoting their adoption across large service teams to successfully manage the pace and volume of work required to support thousands of devices. The successful Senior Endpoint Management Specialist independently identifies process challenges and recommends and assists in implementing actionable improvements and solutions to the D&MC Manager. They monitor the flow of real-time work and act to address operational problems. Under the leadership and direction of the D&MC Manager, the Senior Endpoint Management Specialist is responsible for ensuring internal and customer-facing documentation is created, accurate, and updated regularly. They understand the value of documentation in promoting clarity and cohesion for large service teams. Primary Responsibilities: Enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.) Ensure that all enterprise desktop and mobile device management applications and tools are maintained, and versions updated in a timely fashion and adhere to ITS standards, controls, security policies and procedures. Build and maintain advanced technical expertise in ITS' enterprise desktop and mobile device management applications and tools. Stay abreast of advances in the field and steer technical direction in D&MC, following ITS' architecture review protocols. Asset inventory maintenance, cyclical planning, budgeting, and related projects Develop and maintain a strong understanding of how the inventory data structure, operational processes to add/remove/update records, inventory dashboards and reports, and project workload planning all play a role in planning cyclic replacement of all D&MC assets. Regularly report on anomalies and potential problems in the asset inventories for all supported services and work to resolve. Maintain, provide reports and update replacement schedule and replacement cost fields in the asset inventories for all supported service areas to support budgeting and planning processes. Endpoints service standards, efficient operations and consistent user experiences Provide subject matter expertise, oversee and continuously evaluate hardware and software deployment and support processes, their effectiveness and recommend improvements. Determine and document the standard workstation and printer models and configurations for various use cases including fac/staff, classrooms, conference rooms, research labs; refresh standards, as needed. Oversee the internal and external documentation and maintain all approved desktop and mobile computing standards for the University. Regularly report on workstation hardware, operating systems, software, and printers at risk or outside of defined standards and work to resolve. Determine and document operating system versions used for deployments; determine and manage upgrade cycles. Provide day-to-day operational oversight of operations and service offerings Prepare technical diagrams, configuration logs, process maps, internal and external knowledge base articles, and other documentation, as needed. Provide subject matter expertise, technical support and collaborate across ITS teams and on projects to identify problems, devise creative solutions, and implement proposed recommendations. Other reasonable duties as assigned. Project Management Serve as Project Manager on D&MC projects. Actively participate, as needed, in ITS projects related to your service(s). Functional and Supervisory Relationships: Reports to: Manager of Desktop and Mobile Computing Services Supervises the following positions: None Interacts with: ITS staff; faculty and staff in academic, research, and business units; external vendors/contractors/consultants; peer institutions Job Requirements: Excellent interpersonal, oral, and written communication skills. Organize work, prioritize tasks, and manage multiple and changing priorities. Provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation. Report to campus in-person on Mondays, Wednesdays, Fridays, and as needed. This position is eligible to telecommute on Tuesdays and Thursdays, following a probationary period and with supervisor approval. Requirements: Minimum Qualifications: A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization, or at least 6 years of full-time professional experience related to the role. Minimum of 3 years' experience building operating systems and application deployments in a large, complex environment. Minimum of 3 years' experience documenting deployment processes that can be replicated/implemented by field staff. Minimum of 3 years' experience supporting desktops and mobile devices, IT operations, or systems administration addressing and resolving issues escalated for higher level support. Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role Preferred Qualifications: Minimum of 3 years' experience using Microsoft Endpoint Configuration Manager (MECM); for operating system deployments, application packaging and deployment, and workstation security/patch management. Minimum of 3 years' experience using and maintaining active directory and group policy. Minimum of 3 years' experience developing and continuously maintaining technical documentation within a knowledge base repository. Experience configuring and managing a Microsoft mobile device management (MDM) system such as Microsoft Intune. Experience configuring and managing an Apple mobile device management (MDM) system such as Jamf Pro. Experience using PowerShell (or similar scripting language) to manage workstations, users, AD. Experience using and supporting workstations running Linux operating systems. Working Environment: Typical office environment Additional Information: Professional Rank and Salary Grade: Senior Programmer/Analyst, SL-4, $85,000-$95,000 Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that UAlbany is not an E-Verify employer. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format PDF by clicking this link Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed . click apply for full job details

Join Our Team at Tallahassee State CollegeHelp Desk Consultant Opportunity Tallahassee State College (TSC), recently recognized as one of the Most Promising Places to Work in Community Colleges for 2025 , is excited to announce a full-time opportunity for the position of Help Desk Consultant with the IT Help Desk. We are seeking a dedicated professional who shares our commitment to fostering a vibrant workplace community. What You'll Do This position utilizes working knowledge to support various local/networked personal computers, printers, scanners, audiovisual and instructional technology systems including LCD projectors, control systems, interactive white-boards, and related equipment. The role provides Tier 1 support through in-person interactions, telephone calls, emails, text messages, live chat, and the ticketing system. Responsibilities include receiving, triaging, logging, and tracking problems, support requests, and enhancement queries related to WiFi, network, hardware, software, classroom technologies, account issues, and TSC systems. Day-to-day, you'll be responsible for: Troubleshoots and resolves Tier 1 issues, escalates and routes Tier 2 issues to appropriate personnel, and collaborates with others to resolve complex problems. Provides instruction to faculty on operating classroom technologies, including desktop computers, LCD projectors, control systems, interactive whiteboards, and test scanning software. Offers guidance to clients on accessing TSC web resources and performing tasks such as setting up multi-factor authentication, resetting passwords, and troubleshooting classroom technology. Works with faculty to ensure seamless integration and operation of classroom technologies and assists in the optimal operation of college-owned hardware and software Who We're Looking For We're seeking a candidate who brings not only technical expertise but also a passion for education and student success. Our ideal candidate will have: A high school diploma or its equivalent Four (4) years of experience as a computer support specialist, computer analyst, technical consultant, and/or instructional technology specialist; or a combination of education and/or experience. An Associate degree may substitute for two (2) years of the required experience. Preference will be given for higher education experience, experience with multi-line telephone operation and procedures. Why You'll Love Working Here At Tallahassee State College, we're not just shaping the leaders of tomorrow - we are committed to fostering the growth and development of every team member. As part of our College community, you'll enjoy: A dynamic campus atmosphere where your contributions directly impact student success. A culture that champions continuous improvement, where students and staff alike are valued and empowered. A supportive team that encourages collaboration, creativity, and innovation. What We Offer We offer more than just a competitive salary of $41,509.62 - $44,830.39 annually. When you join the team at TSC, you'll also enjoy: Comprehensive State of Florida benefits, including retirement through the Florida Retirement System. Opportunities for professional development. A generous leave policy, including paid holidays plus winter and spring breaks. A collaborative and inspiring campus community. Tuition waivers and tuition reimbursement programs for continuous learning. Free access to TSC athletics, fine arts, and performing arts events. Please visit the College's Benefits site to see the full list of benefits and opportunities A Little About Us Established in 1966, Tallahassee State College is dedicated to providing high-quality educational opportunities for students from Leon, Gadsden, and Wakulla counties, as well as from throughout the state, nation, and abroad. TSC offers a wide range of academic and workforce training programs, including associate degrees, bachelor's degrees, and in-demand certifications. Consistently ranked as one of the top colleges in the nation, our vision is to be recognized as your College of Choice .

Posting Number: S14552P Working Title: IT Professional Specialist Department: FACS-Tech & Instructional Srvc About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. College/Unit/Department website: Posting Type: External Retirement Plan: TRS or ORP Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: Monday-Friday, 8am-5pm Advertised Salary: Commensurate with Experience Posting Date: 01/02/2026 Open until filled: Yes Proposed Starting Date: 02/01/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Help Desk Professional I FLSA: Exempt FTE: 1.00 Minimum Qualifications: Bachelor's degree in a related field or equivalent Preferred Qualifications: CompTIA A+ certification Position Summary: The Office of Technology and Instructional Services (OTIS) provides technical support to the College of Family and Consumer Sciences faculty, staff, and students for various IT-related services. This position reports directly to the IT Director for the College of Family and Consumer Sciences and manages all aspects of client support operations. This includes assisting customers with all aspects of desktop support operations, providing support through telephone, email, and in-person. Responsible for documenting known problems and solutions in an internal ticketing system, as well as providing written guides and documentation for the OTIS helpdesk website. Knowledge, Skills, Abilities and/or Competencies: Excellent written and verbal communications skills. Critical thinking skills. Attention to detail. Develop and maintain written documentation. Knowledge of IT processes, functions, best practices, and procedures. Ability to assist the college's faculty, staff, and students in identifying and resolving problems regarding the use of a variety of hardware and software in an Active Directory networked environment. Ability to work both one-on-one and in a group environment. Physical Demands: Sit at computer for long periods of time. Lift up to 40 lbs. Is driving a responsibility of this position?: No Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website . Duties/Responsibilities: Client Support Services: Provide excellent customer service to all clients, as well as communicate, and interact professionally and courteously with all members of the OTIS staff and college. Provide Tier 1 support to the college administrators, faculty, staff, and students via helpdesk phone, email, and in-person. Make independent support decisions while working on-site and at different locations on campus. Work in conjunction with other IT services staff members to provide Tier 1 and 2 levels of IT support to all Administrators, Faculty, Staff, and Students of the college. Facilitate communication with OTIS staff members on complex technical issues that require escalation. Coordinate and perform all actions necessary to install and configure networked computer systems, software, and hardware for the members of the college. Including but not limited to assisting with equipment specifications, moving equipment, setting up equipment, backing up data, imaging equipment, configuring applications, and assisting with other deployment aspects as needed. Maintain and troubleshoot all client systems, make recommendations and perform software and hardware upgrades, and respond to any reported problems. Work as part of a team to create, modify, manage, develop, and institute college-wide AD group policies for the college. Maintain a proactive stance regarding patch management in identifying and alleviating systems issues. Provide excellent customer service to all clients, as well as communicate, and interact professionally and courteously with all OTIS staff team members. Input accurate machine data into multiple databases and maintain the integrity of that data. Follow all established procedures and protocols within OTIS and UGA. Percentage of time: 85 Duties/Responsibilities: Classroom Technology Support: Provide Tier 1 classroom technology support. Percentage of time: 10 Duties/Responsibilities: Evaluation and Development: Work with the IT Director, Systems Administrator, and other IT services staff members to resolve technical and procedural problems regarding the college's IT environment. Communicate on a technical level with software and hardware developers to manipulate equipment and applications to meet specific college needs. Percentage of time: 5 Contact Details: For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name: David Floyd Recruitment Contact Email:

Job Title: IT Inventory Specialist Location: Albany State Rec. Location Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 292156 Job Summary The IT Inventory Specialist ensures the accurate tracking, deployment, and lifecycle management of all technology assets at the University, including hardware, software, and peripherals. This role safeguards institutional resources by maintaining compliance with asset tracking policies, supporting audits, and ensuring technology is deployed efficiently and securely. This position is responsible for tracking the full lifecycle of IT assets from procurement and deployment to retirement ensuring all equipment and licenses are properly documented, tagged, and compliant with institutional and regulatory standards. The Inventory Specialist supports internal audits, reconciles inventory data with asset management systems, and ensures timely updates to reflect changes in status, location, or ownership of assets. In addition to asset tracking, the IT Inventory Specialist prepares and deploys hardware to end users, ensuring devices are configured to organizational standards and delivered efficiently. The role also involves coordinating surplus and decommissioning activities, managing inventory storage areas, and maintaining a reliable inventory of spare parts and accessories. Strong attention to detail, organizational skills, and the ability to work collaboratively with IT teams, procurement staff, and other departments are essential to ensure accurate asset management and smooth technology operations throughout the organization. Sponsorship is not available for this position. Responsibilities Manage and maintain accurate inventory records for all University-issued IT assets, including desktops, laptops, tablets, mobile devices, peripherals, and classroom technology. Coordinate with ITS teams to track and document the full lifecycle of hardware and software assets, including procurement, deployment, transfers, and decommissioning. Receive, tag, and verify new equipment deliveries, ensuring accurate data entry into the inventory management system and proper alignment with purchasing records. Deploy and configure new and reassigned devices, including imaging, software installation, and coordination with users to ensure successful setup. Basic hardware/software troubleshooting knowledge. Conduct regular audits to verify the physical location and status of IT assets, reconciling discrepancies and maintaining compliance with inventory management policies. Maintain inventory-related documentation and enforce asset tracking standards to support regulatory compliance and institutional reporting. Leveraging ITS software management system. Keep inventory rooms and storage areas clean, organized, and audit-ready. Use the ITS ticketing system to record service requests and update asset records based on deployments, replacements, and transfers. Identify opportunities for process improvements in inventory management and contribute to the development of more efficient asset tracking workflow. Monitor technology lifecycle plans and coordinate hardware refreshes in collaboration with IT teams to ensure timely replacements and minimal disruption. Supervise and provide guidance to student assistants performing building audits and inventory tasks, supporting broader departmental operations as needed. Perform additional duties as assigned to support departmental goals and operational needs. Required Qualifications Associate degree in business administration, information technology, or related field; or an equivalent combination of education and experience. 6 months of experience in IT asset management, inventory control, or technology deployment. Physically capable of lifting and transporting IT equipment (up to lb.) for extended periods. Experienced in setting up and relocating hardware in data centers, server rooms, and office environments. Possess a valid Driver s License in good standings. Preferred Qualifications Bachelor s degree in business administration, information technology, or related field. 1-3 years of experience in IT asset management, inventory control, or technology deployment. Proposed Salary Salary is commensurate with education and skills. Required Documents to Attach Cover letter. Resume. A list of at least 3 professional references with their contact information. Knowledge, Skills, & Abilities Knowledge of IT hardware, software, and peripherals. Familiarity with IT asset management principles and compliance standards. Understanding of inventory tracking, procurement processes, and database management. Strong understanding of safe handling procedures for sensitive and heavy IT equipment Strong organizational and inventory management skills. Ability to prioritize tasks and execute duties effectively under pressure. Strong written and verbal communication skills. Ability to work independently and as part of a collaborative team. Capacity to analyze data and recommend improvements for IT asset management. Willingness to work flexible hours, including nights and weekends, as required. Contact Information For more information or questions about a job posting, please contact the Office of Human Resources at , or by E-mail at . For technical support, please call the USG Service Desk at , or by email at . USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Institutional Values Excellence We achieve outcomes of the highest quality, hold ourselves accountable to the highest standard and are committed to continuous improvement in University programs and services. Respect We are directed by tenets of ethics, treating other with courteous regard, and being civil in our interactions. Community We strive to build community and value a good mindset. Teamwork We seek partnerships within the University and community. We practice a supportive spirit that results in the implementation of plans, actions and shared results. Learning We cultivate a practice of global pedagogies in a learning environment. Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University. Certain positions may also require the selected candidate to submit to or have: a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage a motor vehicle report for positions that require driving an Albany State University vehicle a successful pre-employment drug test Equal Employment Opportunity Albany State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, working, and studying. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the ASU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the ASU community. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at . For individuals requiring disability-related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at .

SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services Job Description SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services Category Charles River Campus > Professional Job Location BOSTON, MA, United States Tracking Code Posted Date 1/7/2026 Salary Grade Grade 49 Expected Hiring Range Minimum $100,000.00 Expected Hiring Range Maximum $115,000.00 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Type Full-Time/Regular Are you ready to be at the forefront of research and innovation on a vibrant, dynamic campus shaping the future of education? Join the Boston University Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group. We are seeking applicants with diverse skills and experience to provide best-in-class AV/IT support to our faculty, staff, and students. We are looking for an energetic, self-directed, and motivated individual to join our Technology Experience & Community group as a Senior LETS Specialist on our AV/IT field engineering team. This hands-on role involves installing, configuring, repairing, and troubleshooting systems while providing advanced support for a wide range of AV/IT technology and services. You will also advise management on emerging technologies, test and verify new solutions, and serve on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead. This position will interface with consultants, integrators, vendors, general contractors, trades, and other partners. Required Skills Please note: This is an onsite position and may require occasional evening, weekend, and/or holiday hours. Requirements: 8+ years of progressively responsible experience with AV/IT technology in a support role. Bachelor's degree required; Masters preferred. (Work experience accepted in lieu of degree) Valid driver's license. Ability to lift moderately heavy equipment (up to 75 pounds). AVIXA CTS or CTS-I certification(s) preferred. Technical Qualifications: Crestron programming, troubleshooting, Simple, HTML5 DSP Biamp Configuration Dante Configuration & Setup Audio Commissioning AVoIP (Quality of Service) Virtual Control - VC4 (Programming, Loading, Setup, Linux) Install/Configure - Zoom/Teams Rooms AV Networking Cable Termination RS-232 Familiarity with enterprise management software (e.g., Crestron XIO or Fusion) Working knowledge of digital signage solutions (e.g., Appspace) Experience with ticketing systems (e.g., ServiceNow) Programming or commissioning experience in professional audio/video integration preferred Soft Skills: Patience in problem-solving complex technical issues, both over the phone and in person, with diverse customers. Ability to learn and support new technology quickly. Excellent interpersonal communication and strong customer service skills. Ability to work productively in cross-functional teams and independently. Ability to maintain control in rapidly changing situations, exhibiting a high level of independent decision-making. Willingness to train and share knowledge with other team members. Boston University Offers an Excellent Benefits Package: Time Off: Generous time off, paid intersession break, and 13 paid holidays. Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance: Competitive tuition assistance program for yourself and family members. Transportation: Discounted MBTA pass and additional commuting options. Wellness: Programs and classes at little or no cost, including workshops and personal counseling. More information at ( ). Culture & Community: Access to discounts or free admission to various city art/cultural institutes around Boston. Public Service Loan Forgiveness Pet Insurance Our Mission: To provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community at Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff. IS&T invests in our staff's personal and professional growth. We promote staff learning through lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges various events throughout the year, including nights at Lucky Strikes Boston, karaoke nights, BU hockey games, nights at Symphony Hall, pancake breakfasts, and department holiday lunches. If you require a reasonable accommodation to complete the employment application process, please contact the Equal Opportunity Office at . required. technology environment. Experience with Lecture Capture technology is highly preferred. Master's Degree in related discipline preferred. Certified Technology Specialist (CTS) certification preferred. Must hold a valid driver's license. Must be able to lift moderately heavy equipment (up to 75 pounds). Technical Expertise: Strong experience with lecture capture technology (Echo360 experience preferred.) Knowledge of Echo System Architecture, cradle to grave content lifecycle, system functions, integration options, ESS user interface and more preferred. Equipment expertise includes LCD and/or DLP projectors, visual presenters, audio amplifiers and mixers, various audio and video switching devices and electronic control systems. Experience with sound reinforcement and lighting set ups. Experience maintaining and programming Crestron and Extron systems. ITIL Foundations Certification preferred. Working knowledge of digital signage solutions such as Visix. Working knowledge of video streaming platforms, video network delivery methods, video presentation layers and technologies, video streaming protocols (i.e. RTP, UDP, RTSP, HLS, RTMP, MPEG-DASH), and video codecs (i.e. H.264, MPEG2, vp8, ProRes) required. Knowledge of TCP/IP, LAN/wireless networking principles and application protocols, i.e. HTTp, HTTPS, SMTP, and FTP. Familiarity with LDAP, CAS, & Shibboleth technologies. Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion). Demonstrable application experience of working with the following technologies: Oracle, MS SQL Server 2005/2008 and MySql databases. Knowledge of programming, scripting, and use of regular expressions with technologies such as Perl, Powershell, Bash, etc. Program and configure AV equipment such as media control systems (AMX/Crestron/Extron), DSPs, matrix mixers and switchers, codec's. Program and configure systems with consultant driven designs as well as developing designs from scratch from client requirements. Interface with consultants, vendors, general contractors, electrical contractors and other partners. Demonstrating creative solutions to help differentiate LETS and the IT Help Center. At least two years of programming or commissioning experience in the professional audio/video integration preferred. Working knowledge of media management systems such as Kaltura. Experience supporting computer hardware and software including Windows and OSX operating systems, desktop business applications, various specialized applications, peripherals and mobile devices. Experience with WordPress and web site content management and development. Soft Skills: Must follow procedures and keep accurate records of incidents and requests while working in the field. Strong writing and organizational skills required. Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers. Learn and support new technology quickly. Must possess excellent interpersonal communication skills. Strong customer service skills absolutely necessary. Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment. Interact with all levels of an organization in a professional, diplomatic and tactful manner. Work well with external vendors. Work well with both primary and dotted line reporting in a matrix environment. Work productively in cross-functional teams and/or resourcefully and independently as an individual. Must possess the ability to work autonomously and maintain control in rapidly changing situations. A high level of independent decision making is absolutely. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. Required Skills Job Location: BOSTON, MA . click apply for full job details

Senior IT Support Specialist, Client Services, Wharton School University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. Posted Job Title Senior IT Support Specialist, Client Services, Wharton School Job Profile Title Information Technology Support Specialist B Job Description Summary The Client Technology Services - Client Support team provides high-level, user-focused, technical support services to Wharton administrative departments. We work with an emphasis on triage and escalation, initial assessment, research, and resolution of incidents and requests to minimize disruption of Wharton business. We are always seeking to find new ways to deliver the highest level of support and technical guidance possible for the staff members, events, and initiatives we support. Job Description Responsibilities for IT Support Specialist include: As an IT Support Specialist, you will diagnose and resolve technical problems with computing hardware, software, and network services, and complete project work as assigned. You will strive to create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution, communicating promptly on progress, and handling clients with a client-focused professional attitude. It is your job to ensure the end-to-end customer experience is as positive and pleasant for those we work with and for and provide a single point-of-contact for the client. Collaboration across the Client Services and rest of the Client Technology Services team is expected. Responsibilities for Senior IT Support Specialist position include: In addition to the above duties, you will be a senior member of the team and will function as an escalation-point for more complex issues as well as provide a higher level of technical capability and curiosity. You will also be tasked with identifying issues as high impact or ongoing problems and be responsible for assessing, handling, and developing resolutions. Assist the Solutions Development and Implementation team with the deployment, administration, and maintenance of servers and shared services for the administrative staff of the Wharton School. You will be encouraged to participate in cross-department and cross-university teams to evaluate, establish, and/or deploy new technologies and processes for the school, such as participating in evaluation teams, the Super User Group, special interest groups, service teams, and more. Occasional weekend and off-hours support for special events, including alumni weekend, and graduation may be required. On-call contact may be required during non-business hours as well, to respond to urgent, high priority, and escalated service issues or outages. This includes the potential for both evening and weekend hours. Experience requested for these positions: Experience with a variety of desktop operating systems, including Windows and Mac OS; mobile operating systems, and a wide variety of software applications, including Microsoft Office, anti-virus, and software utilities. Effective interpersonal skills, excellent social skills, independent problem-solving and decision-making, self-direction, and ability to handle a complex workload all while keeping integrity at the forefront. Excellent customer service with the ability to exercise excellent judgment, tact, confidentiality and diplomacy in all interactions with the Wharton community. ITIL/ITSM experience a plus. IT Support Specialist Qualifications: Bachelor's degree and a minimum of 1 year of experience in a computer / user support environment or the equivalent combination of education and experience. Demonstrated technical troubleshooting ability. Ability to work both independently and as a member of a team Senior IT Support Specialist Qualifications: Proven advanced technical troubleshooting ability. Bachelor's degree and a minimum of 3 years of experience in a computer / user support environment or the equivalent combination of education and experience. Demonstrated advanced technical troubleshooting ability. Ability to work both independently and as a member of a team as well as taking a leadership role when required. Job Location - City, State Philadelphia, Pennsylvania Department / School Wharton School Pay Range $43,919.00 - $73,000.00 Annual Rate Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. University Benefits Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars. Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions. Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard. Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be. Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting. Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance. Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally. University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free. Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff . click apply for full job details

Job Category: Professional/Administrative Position Title: Research Technology Specialist Full Time/Part Time: Full Time Division: Dean of the Faculty Department: Department of Psychological and Brain Sciences Work Arrangement type: On-Site (Hamilton, NY) - expected to work fully at the designated campus/office location. Hiring Wage/Salary Range: $73,500-$76,500 Professional Experience/ Qualifications: Relevant experience in programming or technical support (through coursework, internships, research experience, or professional work). Strong Python skills and the ability to learn new technologies quickly. Experience supporting users with varied levels of technical sophistication. Commitment to ongoing learning and professional development. Preferred Qualifications: Python for research applications (PsychoPy experience a plus). Experience with HTML, CSS, JavaScript. Familiarity with relational databases (e.g., MySQL/MariaDB). Experience with Linux-based systems or willingness to learn basic server administration. Desktop support experience (macOS and Windows). Experience with Qualtrics customization, PsychoPy, REDCap, or Mindware. Familiarity with R or willingness to learn R to provide basic troubleshooting support for student analyses. Prior experience in an academic or research support setting. Education: Bachelor's degree in computer science, psychology, neuroscience, information systems, or another field with strong technical experience; or equivalent combination of education and experience. Offer Determination: When extending an offer, Colgate University considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations. Physical Requirements: Responsible for immediately reporting any unsafe conditions to the supervisor and/or Environmental Health and Safety. Benefits: Colgate University offers a competitive benefits package, with most benefits effective on the date of hire. Highlights include: medical, dental, vision, retirement contributions, paid time off, paid family leave, health & wellness, continuing education and professional development. We also offer unique perks, such as free parking, gym discounts, bookstore savings, athletic tickets, and access to cultural and recreational facilities. Explore the full benefits package on our Benefits page . Department Statement: The Psychological and Brain Sciences Department applies scientific approaches to understanding sensation, motivation, perception, cognition, language, development, personality, psychological disorders, and social behavior. As a collective, we deploy techniques that capture processes at the level of the gene, the cell, the brain, the individual organism, and the group. Accountabilities: The Research Technology Specialist provides integrated technical and research support to the Department of Psychological and Brain Sciences at Colgate University. The position plays a key role in enabling high-quality undergraduate and faculty research through experiment programming, data workflows, systems support, and troubleshooting of research-related hardware and software. The Specialist supports the department's technological infrastructure in ways that directly enhance both teaching and research. The role offers the opportunity to work closely with faculty across cognitive, social, clinical, developmental, and neuroscience subfields. Responsibilities include: Design and program custom software for teaching and research, including developing behavioral experiments using PsychoPy (Python) and related tools. Provide training and support to students and faculty using research software platforms (e.g., Qualtrics, PsychoPy). Provide technical support for specialized laboratory and classroom instruction, ensuring smooth operation of research and teaching related technologies. Serve as a liaison between PBSC and Colgate ITS regarding research related technology needs. Maintain, update, and troubleshoot macOS and Windows hardware and software across labs, classrooms, and offices. Maintain equipment inventory and storage and assist faculty with technology purchases, coordinating with ITS where required by university procurement guidelines. Assist with routine maintenance of departmental servers and internal websites, including updates, backups, and basic configuration, consulting with ITS as appropriate on higher-level security or infrastructure questions. Administer the department's SONA research participation system, including managing user accounts, postings, and data import/export. Support secure data storage, networking, and backup solutions for faculty research workflows. Troubleshoot specialized research tools used by faculty (e.g., REDCap, Mindware) and learn new technologies as needed. Provide basic support for student and faculty use of R for introductory-level data analysis, including troubleshooting script errors, loading data, installing packages, and helping students run simple analyses. Requisition Number: 2025S086Posting Temporary: No Work Schedule: Monday - Friday business hours with potential for occasional remote work. Job Open Date: 12/04/2025 Open Until Filled: Yes EEO Statement: The University recognizes that equal employment opportunity can only be achieved through demonstrated leadership. It is the Policy of the University to recruit, employ, retain, promote, and train employees on the basis of skills and experience, capacity to do the job, and valid job qualifications without regard to any characteristics protected by applicable local, state or federal laws. Clery Act: CAMPUS CRIME REPORTING AND STATISTICS The Department of Campus Safety will provide upon request a copy of Colgate's Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. You may access the report from the Clery Compliance web page at: . Printed copies of this report may be obtained upon request from the Department of Campus Safety via e-mail at .

files/jobdescription_csea_help_desk_support specialist.pdf Responsibilities: Under general supervision of immediate supervisor, provides technical assistance and support to faculty, staff, administrators, students, and others in the resolution of reported computer or related technical problems or issues; troubleshoots user accounts, validates assigned software licenses, and responds to issues via the work order tracking system; receives, diagnoses, and provides immediate solutions for hardware, software and user, network, and security access issues; ensures quality customer service to users and follow-up on reported problems; maintains awareness of the full range of information technology (IT) services and products and escalates issues that cannot be resolved at the help desk level; and performs related duties as assigned. REPRESENTATIVE DUTIES: The following duties are typical for this classification . Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices . Serves as the initial point of contact for customers seeking technical assistance over the phone, email, or work order system; uses diagnostic techniques, asking pertinent questions and offering remote desktop assistance; determines severity of the issue and the best solution based on the situation; resolves or refers to appropriate technical staff; explains the problem-solving process to the customer, and as appropriate, guides users in resolving problems. Performs troubleshooting and validation for user authentication, multi-factor authentication (MFA), user/device based and perpetual software licensing, district owned cloud-based web applications, desktop software operation, printer assignments, mobile phone applications, and smart-classroom technical issues. Troubleshoots a variety of user issues problems relating to various software applications, email, network and printer operations, internet functions and desktop security issues; responds to a variety of questions and inquiries. Creates and monitors IT system work orders; routes any unresolved issues to the next level of support work queues; escalates urgent or emergency situations to supervisor. Creates documentation of established resolutions, procedures, workflows, diagnostics that may be customer facing or for internal staff. Maintains a professional demeanor and a positive attitude while managing customer relationships; sets expectations for timely resolutions within established policy and procedure. Monitors or executes batch processes for IT automated systems via prescribed operational procedures. Prepares computers and peripherals for deployment or surplus disposal, using flash drives, command line instructions, or other prescribed processes. Stocks IT storeroom and warehouse with new hardware including computers, monitors, and associated cables and parts; coordinates with warehouse staff to track technology orders; updates and maintains inventory logs. Performs related duties and responsibilities as required. Minimum Qualifications (Faculty and Academic Administrator Positions Only) Desired Qualifications: Strong critical thinking skills. Familiarity with Active Directory or Azure. Experience with a formal work order tracking system including creating, managing, and routing work tickets into queues. Experience with Microsoft 365. Licenses and Other Requirements: All District students and employees must participate in the COVID-19 Vaccination Program, which requires them to be fully vaccinated against COVID-19 unless they receive an approved medical or religious exemption. Working Conditions: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions . Environment: Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental or District policies and procedures. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to stoop, bend, kneel, crouch, reach overhead, above shoulders or horizontally, and twist; to push, pull, lift, and/or carry moderate amounts of weight up to 50 lbs.; to operate small hand tools and office equipment requiring repetitive hand movement and dexterity of hands and fingers and fine coordination including use of a computer keyboard and audio visual equipment; and hearing and speaking to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction to read and to enter and retrieve data. Hearing: Hear in the normal audio range with or without correction. Salary: Range 26, Steps 1-7, $5,466.33-$6,915.88. Initial placement for external applicants is Step 1. An excellent benefits package which includes medical, vision, dental, retirement, vacation, generous sick leave package, and life insurance is available for the employee and eligible dependents. Salary Schedule: Classified Bargaining Unit Work Schedule: Monday-Friday: 7:00 a.m.-4:00 pm. (Approximately). Work schedule may be adjusted to meet the needs of the office. Successful candidate may be assigned to any of the campus sites (Chula Vista, National City, Otay Mesa, and/or San Ysidro). Start Date: As soon as the successful candidate is identified and following the subsequent governing board approval. Initial Screening Deadline: All application materials must be received on-line at . Position is open until filled. Applications received by the first screening deadline of 11:59 p.m. on Friday, September 22, 2023 are guaranteed to be reviewed by the selection committee. Any application received after the deadline is not guaranteed a review. Tentative Timeline (Subject to Amendments): September 6-22, 2023 Position advertised; District receives applications September 22, 2023 Initial screening deadline for guaranteed consideration. Position open until filled. October 2-13, 2023 Committee reviewing applications. October 16-20, 2023 Search Committee interviews candidates. November, 2023 Employment start date pending Governing Board approval. Open Until Filled No Special Instructions to Applicants: Equivalency (Academic Faculty Positions Only) Equivalency (Academic Faculty Positions Only)" section to read as follows, "To teach classes at Southwestern Community College District, an applicant must have completed coursework that meets the California Community College's Chancellor's Office Minimum Qualifications for Faculty. In some cases, an applicant who does not possess the exact degree title(s) listed by the State may meet State requirements for equivalency. In this case, the District follows a process to determine equivalency. If this is the case, please complete the Supplemental Equivalency Application , for Academic Employment and upload this form with your online application. Foreign Degrees: Foreign degrees require an evaluation for United States equivalency from an agency having membership with the National Association of Credential Evaluation Services, Inc. Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached to your online application at the time of applying. For your convenience, we have provided the NACES (National Association of Credential Evaluation Services) membership list to assist you in complying with this requirement; click on the Helpful Job Tips link on the navigation bar. You may use any other certified transcript evaluation service at your disposal. Additional Information: We regret we are unable to accept faxed, e-mailed, mailed, or hand delivered application materials. Only complete application materials submitted through SWC online system will be accepted. To complete and submit your application for this position, please visit our online employment website at . All required information must be submitted online before the review date and time indicated on the job posting. A confirmation number will be assigned if your application packet has been successfully submitted. Assistance with the online application process is available through the Human Resources Office at 900 Otay Lakes Road, Chula Vista, CA 91910; telephone: or e-mail to . It is the sole responsibility of the applicant to ensure that all application materials are received by the review deadline date. A separate, complete application packet is required for each position for which you are applying for. All materials included in your application packet become District property, will not be returned, will not be copied, and will be considered for this opening only. . click apply for full job details