16 jobs found

Brief description: The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the BT support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the BT Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager

Our Senior ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develop solutions for the customer's ServiceNow environment. Candidates for this position must be located in the United States. Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations Coordinate with the Crossfuze Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Answer technical and application configuration questions Configure and customize new applications and modules within the ServiceNow platform Implement new functionality for customers while following ServiceNow best practices Assist in troubleshooting ServiceNow upgrades, patching, and release management Provide analysis of problems and possible solutions Produce detailed documentation on all work completed Lead technical implementation teams including code review for less experienced consultants Develop and configure required integration components such as SSO, LDAP, and APIs Develop and enhance ServiceNow portal components to improve user experience Wherever possible, enable the customer's ServiceNow administrator(s) to be self-sufficient Conduct technical training and knowledge transfer sessions Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions Maintain 80% billable utilization target Other duties as assigned and requested Requirements 4+ years of experience implementing, configuring, and customizing ServiceNow 3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP) Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog) Experience with Single Sign-On (SSO) using authentication methods such as token-based authentication, SAML 1.1, and SAML 2.0 Familiarity with integrations using REST/SOAP web services Ability to work remotely and collaborate with distributed teams Ability to understand and implement complex end-user requirements Strong organizational skills and ability to manage multiple projects Certifications Required: ServiceNow Certified System Administrator (CSA) Required: ServiceNow Implementation Specialist certification in two or more application areas Benefits The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it's up to you! Flexible remote work options Additional PTO day for mental health Competitive paid time off Half-day Fridays Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits Paid maternity and paternity leave for biological birth and adoption Newborn, adoption and fertility assistance Competitive training & development programs Healthcare Plan 401(k) with employer match 10 days toward bereavement leave Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees' choice Annual Compensation Range: The anticipated compensation range for this position is $125,000-145,000 USD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors Equal Employment Opportunity Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law. Seniority level Seniority levelMid-Senior level Employment type Employment typeFull-time Job function Job functionInformation Technology IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at Crossfuze by 2x Get notified about new Senior Technical Consultant jobs in San Francisco, CA . Principal Technical Consultant, Google CloudClient Implementations Data Solutions ArchitectSenior Technical Sales Consultant PC 217 San Francisco, CA $146,982.00-$198,858.00 2 days ago Founding Team Senior Software Engineer Manager for a Social Travel Platform targeting Digital Nomads San Francisco, CA $150,000.00-$200,000.00 2 months ago Senior Technical Project Manager - Workday Financial Management (REMOTE)DevOps Cloud Architect, Digital Engineering Solutions (Remote)EPM Solutions Architect, Sales Performance Management - San Francisco Bay Area San Francisco, CA $140,000.00-$210,000.00 3 days ago Senior Software Engineer, InfrastructureSenior Software Engineer, Billing & Expansion Team - US (Remote)Senior Software Engineer - Desktop PlatformSenior Software Engineer - InfrastructureSenior Software Engineer, Connected Workflows San Francisco, CA $168,000.00-$203,000.00 2 weeks ago San Francisco, CA $160,000.00-$230,000.00 2 months ago San Francisco, CA $150,000.00-$175,000.00 3 weeks ago San Francisco, CA $160,000.00-$180,000.00 4 weeks ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Platform Engineer - Infra / Reliability Specialist Join to apply for the Platform Engineer - Infra / Reliability Specialist role at Poly Platform Engineer - Infra / Reliability Specialist Join to apply for the Platform Engineer - Infra / Reliability Specialist role at Poly Get AI-powered advice on this job and more exclusive features. This range is provided by Poly. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range $150,000.00/yr - $300,000.00/yr About Us Poly is building a better file storage platform for everyone. We've raised $8M from YC, Bloomberg Beta, Felicis, Figma Ventures, AI Grant, and more, and we're looking to grow our founding team of superstar builders and dreamers. Poly's intelligent file system is a desktop and web application that lets you store and browse your files with the help of a powerful multimodal AI. An easy way to wrap your head around it is to check out a demo from Abhay We are adamant that Poly is the future way to store files for everyone because: Our product is intelligent all your files are indexed and searchable with a home-grown LLM that can find and even sort and organize your files, search by image and many other file types, and soon ask questions about your files and watch as an AI system references your own files to give an answer. Our product is lightweight we don't install a sync service that's constantly scanning your hard drive and we never need to resolve sync conflicts, ever. Completely, 100% cross-platform Our product looks identical across web and desktop, with zero compromises in the UI/UX, and all your files always available and up-to-date. Our product improves every 2 days, not every 2 years Finder and File Explorer haven't changed in years or decades because they're linked to OS upgrade cycles. Our product ships updates every day and can add all kinds of features, fixes, and file type support at light speed. Many, many more reasons deep folder searching, beautiful view modes, extensible metadata, ergonomics, public sharing, and so much more. About You We are looking to grow from two founding teammates (we've accomplished a lot as just one engineer and one designer!) to a clan of around eight, so you'll be anywhere from engineer to . You'll be tasked with bringing Poly to life as a reliable global internet service to store files at breathtaking speed and scale, and improving our AI architecture to become the "search engine for your life". Specifically, in a platform engineer (infra & reliability specialist) role, we are looking for the following concrete skills and prior experience Passion for cloud service design and maintenance, including devops process management, continuous integration, and security. A knowledge of industry-leading tools like Terraform and Kubernetes is highly encouraged. Knowledge of cloud services like S3, Dynamo, CloudFront, and other complex distributed systems that power the modern web. Experience or significant enthusiasm for the Rust language, which comprises our entire stack from front-end to back. Our platform is based on a very large, robust shared library that is compiled on web, desktop, and cloud to create an unparalleled DevEx for building a product as complex as Poly. Poly's codebase is all welded metal, no glue. Interest in data modeling, cache design, and local-first systems that require challenging fault tolerance and non-blocking bi-directional schemas. Ability to reason about runtime characteristics, state management, and risk-to-performance trade-offs. In this role, experience with AI modeling or training is not required, though it is still highly desirable. An extreme appetite for learning that you've honed through recursive self-improvement. You should be able to demonstrate an exceptional aptitude for automating your own development processes. You thrive in independent, inter-disciplinary environments, and you are skilled at collaborating across domains and for productively engaging with people of all kinds. You are willing to leave judgments about gender, race, creed, background, belief, or politics for outside of the workplace so that we can focus on building the world's best file storage platform for everyone. You are capable of (and excited to) work in-person 5-days a week in SoMa, San Francisco Send a friend request on LinkedIn with a short blurb (in the connection request) to me, and I will be 1000+% more likely to see and respond to your interest. My bio is here: level Seniority levelMid-Senior level Employment type Employment typeFull-time Job function Job functionEngineering and Information Technology IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Poly by 2x San Francisco, CA $150,000.00-$300,000. months ago San Francisco, CA $150,000.00-$300,000. months ago Sr. Software Engineer, Platform Orchestration - Slack San Francisco, CA $184,000.00-$276,100.00 6 days ago San Francisco, CA $150,000.00-$300,000. months ago Software Engineer - Applications Platform San Francisco, CA $120,000.00-$220,000.00 1 day ago San Francisco, CA $180,000.00-$240,000.00 8 months ago San Francisco, CA $110,000.00-$170,000.00 1 month ago Software Engineer - Applications Platform San Francisco, CA $120,000.00-$220,000.00 3 weeks ago San Francisco, CA $151,000.00-$190,000.00 1 month ago San Francisco, CA $120,000.00-$150,000.00 2 weeks ago San Francisco, CA $149,998.00-$250,000.00 9 months ago Foster City, CA $210,000.00-$289,000.00 1 week ago San Mateo, CA $195,000.00-$255,000.00 7 months ago San Francisco, CA $88,000.00-$140,000.00 4 weeks ago San Francisco, CA $130,000.00-$190,000.00 2 weeks ago San Francisco, CA $190,000.00-$220,000.00 4 weeks ago San Francisco, CA $120,000.00-$180,000.00 1 month ago San Francisco, CA $120,000.00-$220,000.00 2 days ago San Francisco, CA $150,000.00-$300,000.00 1 year ago San Francisco, CA $150,000.00-$200,000.00 3 weeks ago Software Engineer, Cloud Console Platform, Front End San Francisco, CA $175,000.00-$225,000.00 8 months ago San Francisco, CA $160,000.00-$250,000.00 2 weeks ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. ABOUT THE TEAM Anduril's Tactical Recon & Strike (TRS) is a division with two missions: 1) build highly capable autonomous drones, and 2) build solid rocket motors at scale. We transform products like Ghost, Anvil, Bolt, and Altius from early concepts into fully operational capabilities by partnering closely with specialist engineering, operations, and production teams. Through our Anduril Rocket Motor Systems (RMS) team, we design and manufacture solid rocket motors using advanced materials, proprietary formulations, and high-volume production methods-delivering safe, reliable propulsion systems that support a wide range of mission requirements. TRS hires software engineers & hardware engineers, who are excited to build across a diverse and powerful portfolio-from autonomous aerial systems to high-performance solid rocket motors. Our teams contribute to highly capable autonomous robotics systems and propulsion products that operate reliably in the most demanding mission environment. THE ROLE This position is on the TRS Core Infrastructure team and will be focused on building the infrastructure to field TRS Products such as Altius, Ghost, Bolt and Anvil. Our charter is to provide the foundation for teams across Anduril to deploy cutting edge TRS autonomy and to tie it all together into an easy-to-use product. The solutions that you will create address the current needs of our customers and will have immediate impact towards the success of our products. WHAT YOU'LL DO Design, build, test, and release the testing infrastructure used during development & validation of Anduril Products including Software in the Loop (SITL) and Hardware in the Loop (HITL). Collaborate with cross-functional teams to integrate automated testing best practices into the software development lifecycle. Build tools in C++ to facilitate development, testing, and release. Develop and maintain continuous integration/continuous delivery (CI/CD) pipelines. Interface with engineers developing every aspect of the system from low-level Linux drivers to cutting edge autonomy and streamlined user interfaces. Ensure that the testing infrastructure is robust and ready to facilitate the rapid development needed to keep pace with emerging product needs. REQUIRED QUALIFICATIONS At least 3+ years working with a variety of programming languages such as C++, Python, Rust, Go, etc. Want to work on building the tools that engineers and technicians will use to ensure that Anduril products are ready to be deployed. Experience with modern build and deployment tooling (e.g. CircleCI, Docker, NixOS, Terraform). Are passionate about developer experience and always strive to provide the most streamlined testing pipeline. Have an intuition for finding solutions to complex problems that involve multiple first and third party technologies (related to simulation, data management, compute infrastructure, networking, and more). Enjoy collaborating with team members and partners in the autonomy domain, and building technologies and processes which enable engineers to rapidly develop and test autonomous systems at scale. Eligible to obtain and maintain an active U.S. Secret security clearance. PREFERRED QUALIFICATIONS You've built or invented something: an app, a website, game, startup. Previous experience working in an engineering setting: a startup (or startup-like environment), engineering school, etc. Professional software development lifecycle experience using tools such as version control, CI/CD systems, etc. A deep, demonstrated understanding of how computers and networks work, from a single desktop to a multi-cluster cloud node (UDP, TCP, gRPC, REST, etc.). Experience working with game engines such as Unreal Engine or Unity, including backend development and visual asset pipelines. Experience creating automated Software in the Loop (SITL) and Hardware in the Loop (HITL) tests for robotics or embedded products. Experience building scalable backend software systems with various data storage and processing requirements. Experience with industry standard cloud platforms (AWS, Azure), CI/CD tools, and software infrastructure fundamentals (networking, security, distributed systems). Ability to quickly understand and navigate complex systems and established code bases. Experience designing complex software systems, and iterating upon designs via a technical design review process. Familiarity with industry standard monitoring, logging, and data management tools and best practices. A bias towards rapid delivery and iteration. US Salary Range $191,000 - $253,000 USD The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including: Healthcare Benefits US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you. UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents. IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents. Additional Benefits Income Protection : Anduril covers life and disability insurance for all employees. Generous time off : Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs. Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting. Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available. Professional Development: Annual reimbursement for professional development Commuter Benefits: Company-funded commuter benefits based on your region. Retirement Savings Plan US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options. UK & IE Roles: Pension plan with employer match. AUS Roles: Superannuation plan. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process. Interested in building your career at Anduril Industries? Get future opportunities sent straight to your email. CLEARANCE ELIGIBILITY This position requires eligibility to obtain and maintain a U.S. security clearance.

Binding Minds Inc. (Certified Disability Owned Business Enterprise) provided pay range This range is provided by Binding Minds Inc. (Certified Disability Owned Business Enterprise). Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range $160,000.00/yr - $185,000.00/yr Senior Legal Minds Inc. Connecting Top Talent with Exceptional Opportunities Passionate about Matching Talent to Thriving ABOUT THE ROLE We're seeking a Senior Desktop Systems Engineer to manage Azure and Intune environments. In this role, you'll oversee analysis, design, implementation, and maintenance of OS deployment, updates, security, and group policy enforcement. You'll manage Active Directory, Group Policy, BitLocker, BIOS, and OS security policies. You'll handle level 3 support tickets, resolves vulnerabilities using scripting and PowerShell, and ensures high client services and satisfaction are attained across all responsibilities and areas of position. Establish, engineer, and implement procedures and processes to improve efficiency and the quality of the user experience with applications and systems. Install, maintain, and administer Azure, Intune, Active Directory, GPO, OSD, Bitlocker, Office365 and ensure services and needs are met. Utilize in-depth application knowledge to identify, anticipate, manage, and resolve complex problems relating to Active Directory, Azure, Intune, operating system management and security dev ops and related technology in use at the firm. Engineer and implement operating system deployment, software and patch distribution management such as RIS/WDS, WPE, MECM/SCCM/OSD, Intune, WSUS. Evaluate and recommend workstation hardware, such as desktop, laptop, tablet computers, peripherals and accessories. Ensure all operating systems have the latest security updates, service pack level including device driver maintenance through the use of patch management and/or software distribution as well as operating system builds with WDS, OSD, and WPE. Create, deploy and maintain automated installations and repetitive tasks associated with workstation and server administration using scripting languages such Powershell, Windows Host Script. Lead in application installation package creation with Task Sequencing, Powershell and Windows MSI. Possess in-depth knowledge of Microsoft Azure Intune and Powershell to meet the firm needs to resolve and trouble shoot problems in areas of expertise. Provide technical support to other IT analysts, assisting them with the operating system deployment, cloud and application software installation. Log technical support incidents and requests into the ticket management system from live calls, email, and voice mail systems. Monitor support center incidents assigned to the team to ensure SLAs and OLAs are met for responding to and resolving incidents. Provide succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participate in Problems and Knowledge initiatives and other process improvements. Prepare and update technical documentation; ensure non-technical decision makers understand technical matters. Reachable outside of standard working hours as needed. ABOUT YOU Bachelor's Degree in related field or educational and work equivalent. 10+ years' experience leading department goals and administrating and managing Microsoft Azure, Intune and other Microsoft Cloud technologies. A minimum of 5 years of experience in creating and supporting Operating System images for workstation and server hardware and virtual machines in an enterprise environment. Experience in a law firm environment a plus, experience maintaining the core infrastructure of the workstation and server imaging, software, and patch distribution management such as RIS/WDS, WPE, MECM/OSD, WSUS. Strong knowledge of scripting language and automation of repetitive tasks through scripting language in Powershell, also nice to have Windows Host Script. Strong knowledge of application installation package creation using Task Sequencing, Powershell and/or Windows MSI. Ability to perform quality assurance and testing for both client/server and web applications. Ability to partner with both software development and software integration specialists and Firm business process owners. Solid understanding of the application lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment.

Join to apply for the Platform Engineer - Web Frontend Specialist role at Poly Join to apply for the Platform Engineer - Web Frontend Specialist role at Poly Get AI-powered advice on this job and more exclusive features. This range is provided by Poly. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range $150,000.00/yr - $300,000.00/yr About Us Poly is building a better file storage platform for everyone. We've raised $8M from YC, Bloomberg Beta, Felicis, Figma Ventures, AI Grant, and more, and we're looking to grow our founding team of superstar builders and dreamers. Poly's intelligent file system is a desktop and web application that lets you store and browse your files with the help of a powerful multimodal AI. An easy way to wrap your head around it is to check out a demo from Abhay We are adamant that Poly is the future way to store files for everyone because: Our product is intelligent all your files are indexed and searchable with a home-grown LLM that can find and even sort and organize your files, search by image and many other file types, and soon ask questions about your files and watch as an AI system references your own files to give an answer. Our product is lightweight we don't install a sync service that's constantly scanning your hard drive and we never need to resolve sync conflicts, ever. Completely, 100% cross-platform Our product looks identical across web and desktop, with zero compromises in the UI/UX, and all your files always available and up-to-date. Our product improves every 2 days, not every 2 years Finder and File Explorer haven't changed in years or decades because they're linked to OS upgrade cycles. Our product ships updates every day and can add all kinds of features, fixes, and file type support at light speed. Many, many more reasons deep folder searching, beautiful view modes, extensible metadata, ergonomics, public sharing, and so much more. About You We are looking to grow from two founding teammates (we've accomplished a lot as just one engineer and one designer!) to a clan of around eight, so you'll be anywhere from engineer to . You'll be tasked with bringing Poly to life on web, shaping our cloud architecture to store files at breathtaking speed and scale, and improving our AI architecture to become the "search engine for your life". Specifically, in a platform engineer (web specialist) role, we are looking for the following concrete skills and prior experience Core software design and architectural considerations in developing a full-stack application for file management, including reactivity (e.g. React, Vue), persistence, latency, data caching, interaction, and API. Experience with desktop web frameworks (Tauri, Electron) is highly encouraged. Experience or significant enthusiasm for the Rust language, which comprises our entire stack from front-end to back. Our platform is based on a very large, robust shared library that is compiled on web, desktop, and cloud to create an unparalleled DevEx for building a product as complex as Poly. Poly's codebase is all welded metal, no glue. Interest in data modeling, cache design, and local-first systems that require challenging fault tolerance and non-blocking bi-directional schemas. Ability to reason about runtime characteristics, state management, and risk-to-performance trade-offs. In this role, experience with AI modeling or training is not required, though it is still highly desirable. An extreme appetite for learning that you've honed through recursive self-improvement. You should be able to demonstrate an exceptional aptitude for automating your own development processes. You thrive in independent, inter-disciplinary environments, and you are skilled at collaborating across domains and for productively engaging with people of all kinds. You are willing to leave judgments about gender, race, creed, background, belief, or politics for outside of the workplace so that we can focus on building the world's best file storage platform for everyone. You are capable of (and excited to) work in-person 5-days a week in SoMa, San Francisco Send a friend request on LinkedIn with a short blurb (in the connection request) to me, and I will be 1000+% more likely to see and respond to your interest. My bio is here: level Seniority levelEntry level Employment type Employment typeFull-time Job function Job functionEngineering and Information Technology IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Poly by 2x Sign in to set job alerts for "Platform Engineer" roles. San Francisco, CA $130,000.00-$250,000.00 5 days ago Sr. Software Engineer, Platform Orchestration - Slack San Francisco, CA $184,000.00-$276,100.00 1 day ago San Francisco, CA $150,000.00-$300,000. months ago San Francisco, CA $150,000.00-$300,000. months ago San Francisco, CA $94,400.00-$118,000.00 6 hours ago San Francisco, CA $180,000.00-$240,000.00 8 months ago San Francisco, CA $110,000.00-$170,000.00 4 weeks ago Platform Engineer - Infra / Reliability Specialist San Francisco, CA $150,000.00-$300,000. months ago San Francisco, CA $160,000.00-$240,000.00 3 days ago San Francisco, CA $151,000.00-$190,000.00 1 month ago San Francisco, CA $149,998.00-$250,000.00 9 months ago Foster City, CA $210,000.00-$289,000.00 1 week ago San Mateo, CA $195,000.00-$255,000.00 7 months ago San Francisco, CA $140,000.00-$170,000.00 3 months ago San Francisco, CA $190,000.00-$220,000.00 3 weeks ago San Francisco, CA $130,000.00-$190,000.00 2 weeks ago San Francisco, CA $141,000.00-$202,000.00 1 day ago San Francisco, CA $150,000.00-$200,000.00 2 weeks ago San Francisco, CA $120,000.00-$180,000.00 3 weeks ago San Francisco, CA $150,000.00-$300,000.00 1 year ago San Francisco, CA $120,000.00-$220,000.00 2 weeks ago Software Engineer, Cloud Console Platform, Front End San Francisco, CA $248,000.00-$349,000.00 6 days ago San Francisco, CA $175,000.00-$225,000.00 7 months ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Platform Engineer - AI Infra Specialist role at Poly Join to apply for the Platform Engineer - AI Infra Specialist role at Poly This range is provided by Poly. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range $150,000.00/yr - $300,000.00/yr About Us Poly is building a better file storage platform for everyone. We've raised $8M from YC, Bloomberg Beta, Felicis, Figma Ventures, AI Grant, and more, and we're looking to grow our founding team of superstar builders and dreamers. Poly's intelligent file system is a desktop and web application that lets you store and browse your files with the help of a powerful multimodal AI. An easy way to wrap your head around it is to check out a demo from Abhay We are adamant that Poly is the future way to store files for everyone because: Our product is intelligent all your files are indexed and searchable with a home-grown LLM that can find and even sort and organize your files, search by image and many other file types, and soon ask questions about your files and watch as an AI system references your own files to give an answer. Our product is lightweight we don't install a sync service that's constantly scanning your hard drive and we never need to resolve sync conflicts, ever. Completely, 100% cross-platform Our product looks identical across web and desktop, with zero compromises in the UI/UX, and all your files always available and up-to-date. Our product improves every 2 days, not every 2 years Finder and File Explorer haven't changed in years or decades because they're linked to OS upgrade cycles. Our product ships updates every day and can add all kinds of features, fixes, and file type support at light speed. Many, many more reasons deep folder searching, beautiful view modes, extensible metadata, ergonomics, public sharing, and so much more. About You We are looking to grow from two founding teammates (we've accomplished a lot as just one engineer and one designer!) to a clan of around eight, so you'll be anywhere from engineer to . You'll be tasked with bringing Poly to life as a powerfully intelligent agentic system with low latency, high concurrency, and astonishing accuracy to help it become the "search engine for your life". Specifically, in a platform engineer (AI infra specialist) role, we are looking for the following concrete skills and prior experience Core AI principles and fundamentals around training, inference, loss, gradient descent, embeddings, tokenization and a strong baseline in multivariate statistics Extensive experience with modeling / inference tools such as pytorch and CUDA. Ability to build data pipelines for loading and transforming data with high throughput to a training or inference platform. Familiarity with modern LLM-based development fundamentals including prompting, function calling, and agentic workflows. Knowledge of Python is a must, and enthusiasm for Rust is highly encouraged. An extreme appetite for learning that you've honed through recursive self-improvement. You should be able to demonstrate an exceptional aptitude for automating your own development processes. You thrive in independent, inter-disciplinary environments, and you are skilled at collaborating across domains and for productively engaging with people of all kinds. You are willing to leave judgments about gender, race, creed, background, belief, or politics for outside of the workplace so that we can focus on building the world's best file storage platform for everyone. You are capable of (and excited to) work in-person 5-days a week in SoMa, San Francisco Send a friend request on LinkedIn with a short blurb (in the connection request) to me, and I will be 1000+% more likely to see and respond to your interest. My bio is here: level Seniority levelEntry level Employment type Employment typeFull-time Job function Job functionEngineering and Information Technology IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Poly by 2x Get notified about new Platform Engineer jobs in San Francisco, CA . San Francisco, CA $130,000.00-$250,000.00 6 days ago Sr. Software Engineer, Platform Orchestration - Slack San Francisco, CA $184,000.00-$276,100.00 2 days ago San Francisco, CA $150,000.00-$300,000. months ago San Francisco, CA $150,000.00-$300,000. months ago San Francisco, CA $94,400.00-$118,000. hours ago San Francisco, CA $180,000.00-$240,000.00 8 months ago San Francisco, CA $110,000.00-$170,000.00 4 weeks ago Platform Engineer - Infra / Reliability Specialist San Francisco, CA $150,000.00-$300,000. months ago San Francisco, CA $160,000.00-$240,000.00 4 days ago San Francisco, CA $151,000.00-$190,000.00 1 month ago San Francisco, CA $149,998.00-$250,000.00 9 months ago San Francisco, CA $141,000.00-$202,000.00 2 days ago Foster City, CA $210,000.00-$289,000.00 1 week ago San Mateo, CA $195,000.00-$255,000.00 7 months ago San Francisco, CA $140,000.00-$170,000.00 3 months ago San Francisco, CA $130,000.00-$190,000.00 2 weeks ago San Francisco, CA $190,000.00-$220,000.00 3 weeks ago San Francisco, CA $150,000.00-$200,000.00 2 weeks ago San Francisco, CA $120,000.00-$180,000.00 3 weeks ago San Francisco, CA $150,000.00-$300,000.00 1 year ago San Francisco, CA $120,000.00-$220,000.00 2 weeks ago Software Engineer, Cloud Console Platform, Front End We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Bluestone Bank Description: Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer's unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let's get there, together! In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive: A competitive salary with performance-based incentives. Comprehensive medical with deductible reimbursement, dental, and vision coverage. An employer matching 401k plan. Training and professional development opportunities, including tuition reimbursement. Work life balance with paid time off, paid volunteer hours, and 11 paid holidays. The Senior Desktop Support Specialist, under the direction and training of the VP, IT Manager, serves as a senior-level technical resource ensuring that systems, software applications, workstations, printers, network communications devices, and general office systems operate efficiently to provide users with a high level of service while adhering to established information technology policies, standards, and procedures. This position assumes advanced responsibilities for workstation installations and installation of pre-defined hardware, cabling, and software configurations, and provides escalation-level support for complex desktop, endpoint, and peripheral issues. The Senior Desktop Support Specialist assists with problem resolution, issue tracking, and monitoring of the helpdesk ticket queue with prioritization of efforts under guidelines provided by the VP, IT Manager. This role also acts as a technical mentor and escalation point for junior IT support staff, provides backup support for core banking system operations, and contributes to network and systems administration tasks in the absence of the Systems Administrator. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Desktop Support & Helpdesk Operations Provides senior-level first and second-tier contact to resolve user issues, escalating tickets as needed to the appropriate IT personnel, and mentoring junior support staff on troubleshooting methodology. Provides advanced assistance and support to users for routine and complex telephone equipment issues, printer and copy machine support, bank email system(s) support, general file access administration, and workstation software/hardware support, including repair, moves, installations, deployments, and upgrades. Manages Active Directory and endpoint administration for 100+ employees and devices across 11+ locations, including user account creation, group provisioning, and access controls. Assists with user password resets, domain user administration, and general user administration of various applications as directed by the VP, IT Manager. Assists with the installation and support for general software applications (Microsoft 365, Adobe, Windows, etc.) and Core Banking software. Provides support and problem resolution for secure email solutions and web browser certificate installations. Deploys new laptops and endpoints via imaging, onboarding processes, and the network change control process across 200+ endpoints on the bank's network. Troubleshoots and resolves technical issues ranging from workstations, servers, and network connectivity. Systems & Network Support Maintains and monitors the IT RMM system daily, including patch and software updates, ticketing, and endpoint health. Reviews and remediates vulnerabilities via the bank's vulnerability management software. Provides basic support for the bank's Wi-Fi network in the absence of the Network Administrator. Assists with virtual machine creation and monitoring via the VM Hypervisor system. Supports core banking system operations and assists with troubleshooting in the absence of the Core Banking Solutions & System Administrator. Assists with VPN administration, configuration, and remote/on-site troubleshooting to ensure secure connectivity. Administrative & Asset Management Tracks software and system upgrades and maintains and updates the IT Asset Inventory database as needed. Maintains and monitors the IT Ticketing system and job queue. Orders office supplies and general computer parts as needed. Creates and maintains documentation on IT systems and cross-trains other IT staff members to step in when needed. Completes the IT daily checklist in the absence of the Senior Systems Administrator, including validation of nightly server backups, antivirus updates, Windows and non-Windows updates, server capacity status, secure email, and other operating system updates. Projects & Leadership Serves as a key contributor on bank-wide IT projects, including VoIP phone system conversions, Microsoft 365 migrations, VPN migrations, and Wi-Fi network deployments. Leads device logistics, user/group provisioning, and coordinated deployment across multiple branch locations for major IT initiatives. Develops internal documentation and end-user setup guides to standardize implementation processes. Provides technical mentorship and guidance to junior desktop support and helpdesk staff. Availability & Other Duties Availability for Saturday on-call support rotation as scheduled by the VP, IT Manager. Additionally, there will be times when special projects are scheduled to be completed outside of standard operating hours, including evening, weekend, or early morning hours. Available to travel to remote branch locations to assist users in resolving issues that cannot be fixed remotely or perform other IT-related tasks. Performs additional duties as requested. The pay range for this position is $29.00 to $32.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under federal, state, and local laws. Requirements: High School Diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Management Information Systems, or a related field is strongly preferred. Three to five years of progressive desktop support experience in a professional environment, preferably in the financial services industry. CompTIA A+ certification required; CompTIA Network+, Security+, or other equivalent certifications are a plus. Demonstrated experience with Active Directory, Group Policy, Microsoft 365 Admin Center, endpoint management tools (e.g., Ivanti, Sentinel One, Mimecast), and DUO/MFA administration. Working knowledge of VPN, DNS, DHCP, Wi-Fi deployment, and endpoint/server connectivity. Proficiency with hardware diagnostics and component-level troubleshooting across Windows endpoints, mobile devices, printers, A/V equipment, and physical servers within a multi-site environment. Experience with Python scripting (basic), CMD, or similar tools is a plus. Knowledge of industry regulations and compliance requirements applicable to the banking/financial services sector. Excellent analytical, problem-solving, and decision-making skills. Strong interpersonal and communication skills with a positive attitude and willingness to assist end users in a timely manner. A general understanding of IT security principles and strong organizational skills are required. Ability to work independently and as part of a team, with the capacity to mentor and guide junior staff. PI3c383569ecab-0931

Brief description: The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the BT support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the BT Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager

Job Summary An established federal contractor is seeking an Information Technology Specialist to join a team of skilled professionals supporting Department of Defense (DoD) operations. In this role, you will work under the guidance of senior technicians to perform IT maintenance, troubleshoot and repair computer systems and peripheral equipment, and manage service requests through a ticketing system. You will install and configure PCs, servers, uninterruptible power supplies (UPS), printers, scanners, telephony equipment, and audiovisual systems, including video teleconferencing operations. The role also includes ensuring connectivity, security compliance, and adherence to manufacturer specifications. Responsibilities include monitoring, securing, and patching network devices, maintaining hardware and software accountability, and coordinating equipment setup, moves, and disposal in accordance with security regulations. The position may require limited travel. Additional duties include troubleshooting access card issues, assisting in user training, and supporting general IT operations as needed. Key Responsibilities The Information Technology Specialist will: Support PCs, hardware, wireless networking, and softwareinstallation, testing, configuration, and operations Maintain workstations, network access, and system documentation Perform Video Teleconference (VTC) system administration, scheduling, and configuration Provide network and client support, including account creation, modification, and deletion Deliver multi-tier Help Desk support, troubleshooting hardware and software issues Perform hardware/software system upgrades, modifications, and configurations Configure and support desktops and laptops Analyze and troubleshoot system anomalies Prepare systems for operational use and support testing activities Manage IT workflows and service tickets efficiently Required Skills & Experience Active Top Secret clearance with SCI eligibility (TS/SCI) Minimum 9 months of experience working in a SAP or SCI environment within the past five years 3+ years of relevant DoD IT experience Experience supporting an IT Help Desk and providing direct customer support Strong communication and interpersonal skills, with the ability to work effectively in a dynamic environment Education & Certifications Required: Bachelors degree in Arts or Science (or equivalent work experience) CompTIA Network+ or equivalent certification (DoDM 8140.03 Tech Support Specialist Level I) Preferred: Security+ or equivalent certification (DoDM 8140.03 compliance) must obtain within six months of hire Benefits Medical, dental, vision, disability, and life insurance Flexible Spending Accounts 401(k) plan Paid Time Off (PTO) Paid Parental Leave Tuition reimbursement Paid federal holidays

Category:: Professional Subscribe:: Department:: Information Technology Services - 02007 Locations:: Albany, NY Posted:: Sep 10, 2025 Closes:: Open Until Filled Type:: Full-time Ref. No.:: WF240297r Position ID:: 192683 About University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses. Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks. Job Description: Information Technology Services (ITS), the central IT provider at the University at Albany, seeks applicants for a Desktop and Mobile Computing (D&MC) Senior Endpoint Management Specialist. ITS manages and supports nearly 7,000 university-owned faculty/staff, classroom, conference room, and research lab desktops and mobile devices. The D&MC Endpoint Management Specialist is a senior position that is key to continuous improvement and delivery of services in this large-scale operation. The D&MC Senior Endpoint Management Specialist is a subject matter expert in desktop and mobile computing and provides technical leadership within service teams. They address and resolve complex and non-standard requests and issues. They develop and maintain strong expertise in enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.) and steer the selection and usage of each in achieving ITS' goals and adhering to ITS' principles and standards. The D&MC Senior Endpoint Management Specialist understands the importance of well-defined processes and promoting their adoption across large service teams to successfully manage the pace and volume of work required to support thousands of devices. The successful Senior Endpoint Management Specialist independently identifies process challenges and recommends and assists in implementing actionable improvements and solutions to the D&MC Manager. They monitor the flow of real-time work and act to address operational problems. Under the leadership and direction of the D&MC Manager, the Senior Endpoint Management Specialist is responsible for ensuring internal and customer-facing documentation is created, accurate, and updated regularly. They understand the value of documentation in promoting clarity and cohesion for large service teams. Primary Responsibilities: Enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.) Ensure that all enterprise desktop and mobile device management applications and tools are maintained, and versions updated in a timely fashion and adhere to ITS standards, controls, security policies and procedures. Build and maintain advanced technical expertise in ITS' enterprise desktop and mobile device management applications and tools. Stay abreast of advances in the field and steer technical direction in D&MC, following ITS' architecture review protocols. Asset inventory maintenance, cyclical planning, budgeting, and related projects Develop and maintain a strong understanding of how the inventory data structure, operational processes to add/remove/update records, inventory dashboards and reports, and project workload planning all play a role in planning cyclic replacement of all D&MC assets. Regularly report on anomalies and potential problems in the asset inventories for all supported services and work to resolve. Maintain, provide reports and update replacement schedule and replacement cost fields in the asset inventories for all supported service areas to support budgeting and planning processes. Endpoints service standards, efficient operations and consistent user experiences Provide subject matter expertise, oversee and continuously evaluate hardware and software deployment and support processes, their effectiveness and recommend improvements. Determine and document the standard workstation and printer models and configurations for various use cases including fac/staff, classrooms, conference rooms, research labs; refresh standards, as needed. Oversee the internal and external documentation and maintain all approved desktop and mobile computing standards for the University. Regularly report on workstation hardware, operating systems, software, and printers at risk or outside of defined standards and work to resolve. Determine and document operating system versions used for deployments; determine and manage upgrade cycles. Provide day-to-day operational oversight of operations and service offerings Prepare technical diagrams, configuration logs, process maps, internal and external knowledge base articles, and other documentation, as needed. Provide subject matter expertise, technical support and collaborate across ITS teams and on projects to identify problems, devise creative solutions, and implement proposed recommendations. Other reasonable duties as assigned. Project Management Serve as Project Manager on D&MC projects. Actively participate, as needed, in ITS projects related to your service(s). Functional and Supervisory Relationships: Reports to: Manager of Desktop and Mobile Computing Services Supervises the following positions: None Interacts with: ITS staff; faculty and staff in academic, research, and business units; external vendors/contractors/consultants; peer institutions Job Requirements: Excellent interpersonal, oral, and written communication skills. Organize work, prioritize tasks, and manage multiple and changing priorities. Provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation. Report to campus in-person on Mondays, Wednesdays, Fridays, and as needed. This position is eligible to telecommute on Tuesdays and Thursdays, following a probationary period and with supervisor approval. Requirements: Minimum Qualifications: A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization, or at least 6 years of full-time professional experience related to the role. Minimum of 3 years' experience building operating systems and application deployments in a large, complex environment. Minimum of 3 years' experience documenting deployment processes that can be replicated/implemented by field staff. Minimum of 3 years' experience supporting desktops and mobile devices, IT operations, or systems administration addressing and resolving issues escalated for higher level support. Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role Preferred Qualifications: Minimum of 3 years' experience using Microsoft Endpoint Configuration Manager (MECM); for operating system deployments, application packaging and deployment, and workstation security/patch management. Minimum of 3 years' experience using and maintaining active directory and group policy. Minimum of 3 years' experience developing and continuously maintaining technical documentation within a knowledge base repository. Experience configuring and managing a Microsoft mobile device management (MDM) system such as Microsoft Intune. Experience configuring and managing an Apple mobile device management (MDM) system such as Jamf Pro. Experience using PowerShell (or similar scripting language) to manage workstations, users, AD. Experience using and supporting workstations running Linux operating systems. Working Environment: Typical office environment Additional Information: Professional Rank and Salary Grade: Senior Programmer/Analyst, SL-4, $85,000-$95,000 Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that UAlbany is not an E-Verify employer. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format PDF by clicking this link Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed . click apply for full job details

Systems Administrator University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. Posted Job Title Systems Administrator Job Profile Title Systems Administrator Senior Job Description Summary The Information Technology Specialist at our institution plays a pivotal role in maintaining and enhancing our virtualized computing environment. This individual is tasked with providing high-level support for our VSphere and VMware ESX frameworks, ensuring their continuous and efficient operation. The role demands a keen focus on installing, maintaining, and securing our server infrastructure, with a strong emphasis on employing both hardware and software firewall management techniques to maintain the highest security standards. A critical part of this role involves developing and implementing Windows-based solutions tailored to the varied needs of the University Life offices, demonstrating a flexible approach to meet the diverse requirements of our academic community. Collaboration is key; thus, the specialist will work closely with the End User Support team to design and sustain both physical and virtual desktop solutions that support our faculty, staff, and students' dynamic needs. The successful candidate will also liaise with database and web teams to optimize third-party applications and enhance internally developed solutions, ensuring they meet our high standards for functionality and user experience. This role requires a proactive approach to system management, encompassing regular tasks such as system backups, disaster recovery, application deployment, server monitoring, and patch management, ensuring our infrastructure remains robust and reliable. Advanced support capabilities are essential, as this role involves working closely with all team members to troubleshoot and resolve complex technical issues swiftly and effectively. Additionally, the development and maintenance of comprehensive system documentation are crucial to ensure clarity and transparency in our system configurations and operational processes. This documentation serves as a vital resource for the team, facilitating ongoing maintenance and future planning. This role offers a challenging and rewarding opportunity for a skilled IT professional looking to contribute to a vibrant academic community by ensuring our technological resources are secure, efficient, and aligned with our institution's strategic goals. Job Description Job Responsibilities Support of our VSphere and VMware ESX environments; install, maintain, and secure the server infrastructure and devices through hardware and software firewall management. support web servers; providing software installation and backups; coordinating hardware repairs; coordinating ordering & installation of equipment; recommending and tracking software & hardware; installing upgrades; handling security. Proactively provide systems management by performing reoccurring tasks such as backups, disaster recovery, application deployment, server monitoring, patch management as required or directed; develop and maintain system documentation. Supervise and lead Systems Administrator as well as any temporary staff in completing and supporting the complex and broad systems in support of the Division. Develop and maintain physical and virtual desktop solutions; work with the database and web teams to develop and extend third-party applications as well as those developed in-house. Develop and implement windows solutions to meet the wide-range of business requirements for the more than 15 offices that comprise University Life. Investigate and stays current on infrastructure hardware and software technologies, server technologies, and technologies to secure systems and data. Perform additional duties as assigned. Qualifications Bachelor's and 3 to 5 years of experience or equivalent combination of education and experience is required. 3 to 5 years' experience managing a network Ability to support, install, maintain, and secure the server infrastructure and devices. VMware Administration, Windows Administration, Active Directory, Administration, GPO Administration. Application Requirement A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed. Job Location - City, State Philadelphia, Pennsylvania Department / School Student Services Pay Range $61,046.00 - $79,040.00 Annual Rate Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. University Benefits Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars. Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions. Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard. Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be. Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting. Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance. Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally. University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free. Discounts and Special Services: From arts and entertainment to transportation and mortgages . click apply for full job details

SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services Job Description SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services Category Charles River Campus > Professional Job Location BOSTON, MA, United States Tracking Code Posted Date 1/7/2026 Salary Grade Grade 49 Expected Hiring Range Minimum $100,000.00 Expected Hiring Range Maximum $115,000.00 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Type Full-Time/Regular Are you ready to be at the forefront of research and innovation on a vibrant, dynamic campus shaping the future of education? Join the Boston University Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group. We are seeking applicants with diverse skills and experience to provide best-in-class AV/IT support to our faculty, staff, and students. We are looking for an energetic, self-directed, and motivated individual to join our Technology Experience & Community group as a Senior LETS Specialist on our AV/IT field engineering team. This hands-on role involves installing, configuring, repairing, and troubleshooting systems while providing advanced support for a wide range of AV/IT technology and services. You will also advise management on emerging technologies, test and verify new solutions, and serve on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead. This position will interface with consultants, integrators, vendors, general contractors, trades, and other partners. Required Skills Please note: This is an onsite position and may require occasional evening, weekend, and/or holiday hours. Requirements: 8+ years of progressively responsible experience with AV/IT technology in a support role. Bachelor's degree required; Masters preferred. (Work experience accepted in lieu of degree) Valid driver's license. Ability to lift moderately heavy equipment (up to 75 pounds). AVIXA CTS or CTS-I certification(s) preferred. Technical Qualifications: Crestron programming, troubleshooting, Simple, HTML5 DSP Biamp Configuration Dante Configuration & Setup Audio Commissioning AVoIP (Quality of Service) Virtual Control - VC4 (Programming, Loading, Setup, Linux) Install/Configure - Zoom/Teams Rooms AV Networking Cable Termination RS-232 Familiarity with enterprise management software (e.g., Crestron XIO or Fusion) Working knowledge of digital signage solutions (e.g., Appspace) Experience with ticketing systems (e.g., ServiceNow) Programming or commissioning experience in professional audio/video integration preferred Soft Skills: Patience in problem-solving complex technical issues, both over the phone and in person, with diverse customers. Ability to learn and support new technology quickly. Excellent interpersonal communication and strong customer service skills. Ability to work productively in cross-functional teams and independently. Ability to maintain control in rapidly changing situations, exhibiting a high level of independent decision-making. Willingness to train and share knowledge with other team members. Boston University Offers an Excellent Benefits Package: Time Off: Generous time off, paid intersession break, and 13 paid holidays. Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance: Competitive tuition assistance program for yourself and family members. Transportation: Discounted MBTA pass and additional commuting options. Wellness: Programs and classes at little or no cost, including workshops and personal counseling. More information at ( ). Culture & Community: Access to discounts or free admission to various city art/cultural institutes around Boston. Public Service Loan Forgiveness Pet Insurance Our Mission: To provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community at Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff. IS&T invests in our staff's personal and professional growth. We promote staff learning through lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges various events throughout the year, including nights at Lucky Strikes Boston, karaoke nights, BU hockey games, nights at Symphony Hall, pancake breakfasts, and department holiday lunches. If you require a reasonable accommodation to complete the employment application process, please contact the Equal Opportunity Office at . required. technology environment. Experience with Lecture Capture technology is highly preferred. Master's Degree in related discipline preferred. Certified Technology Specialist (CTS) certification preferred. Must hold a valid driver's license. Must be able to lift moderately heavy equipment (up to 75 pounds). Technical Expertise: Strong experience with lecture capture technology (Echo360 experience preferred.) Knowledge of Echo System Architecture, cradle to grave content lifecycle, system functions, integration options, ESS user interface and more preferred. Equipment expertise includes LCD and/or DLP projectors, visual presenters, audio amplifiers and mixers, various audio and video switching devices and electronic control systems. Experience with sound reinforcement and lighting set ups. Experience maintaining and programming Crestron and Extron systems. ITIL Foundations Certification preferred. Working knowledge of digital signage solutions such as Visix. Working knowledge of video streaming platforms, video network delivery methods, video presentation layers and technologies, video streaming protocols (i.e. RTP, UDP, RTSP, HLS, RTMP, MPEG-DASH), and video codecs (i.e. H.264, MPEG2, vp8, ProRes) required. Knowledge of TCP/IP, LAN/wireless networking principles and application protocols, i.e. HTTp, HTTPS, SMTP, and FTP. Familiarity with LDAP, CAS, & Shibboleth technologies. Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion). Demonstrable application experience of working with the following technologies: Oracle, MS SQL Server 2005/2008 and MySql databases. Knowledge of programming, scripting, and use of regular expressions with technologies such as Perl, Powershell, Bash, etc. Program and configure AV equipment such as media control systems (AMX/Crestron/Extron), DSPs, matrix mixers and switchers, codec's. Program and configure systems with consultant driven designs as well as developing designs from scratch from client requirements. Interface with consultants, vendors, general contractors, electrical contractors and other partners. Demonstrating creative solutions to help differentiate LETS and the IT Help Center. At least two years of programming or commissioning experience in the professional audio/video integration preferred. Working knowledge of media management systems such as Kaltura. Experience supporting computer hardware and software including Windows and OSX operating systems, desktop business applications, various specialized applications, peripherals and mobile devices. Experience with WordPress and web site content management and development. Soft Skills: Must follow procedures and keep accurate records of incidents and requests while working in the field. Strong writing and organizational skills required. Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers. Learn and support new technology quickly. Must possess excellent interpersonal communication skills. Strong customer service skills absolutely necessary. Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment. Interact with all levels of an organization in a professional, diplomatic and tactful manner. Work well with external vendors. Work well with both primary and dotted line reporting in a matrix environment. Work productively in cross-functional teams and/or resourcefully and independently as an individual. Must possess the ability to work autonomously and maintain control in rapidly changing situations. A high level of independent decision making is absolutely. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. Required Skills Job Location: BOSTON, MA . click apply for full job details

Senior IT Support Specialist, Client Services, Wharton School University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. Posted Job Title Senior IT Support Specialist, Client Services, Wharton School Job Profile Title Information Technology Support Specialist B Job Description Summary The Client Technology Services - Client Support team provides high-level, user-focused, technical support services to Wharton administrative departments. We work with an emphasis on triage and escalation, initial assessment, research, and resolution of incidents and requests to minimize disruption of Wharton business. We are always seeking to find new ways to deliver the highest level of support and technical guidance possible for the staff members, events, and initiatives we support. Job Description Responsibilities for IT Support Specialist include: As an IT Support Specialist, you will diagnose and resolve technical problems with computing hardware, software, and network services, and complete project work as assigned. You will strive to create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution, communicating promptly on progress, and handling clients with a client-focused professional attitude. It is your job to ensure the end-to-end customer experience is as positive and pleasant for those we work with and for and provide a single point-of-contact for the client. Collaboration across the Client Services and rest of the Client Technology Services team is expected. Responsibilities for Senior IT Support Specialist position include: In addition to the above duties, you will be a senior member of the team and will function as an escalation-point for more complex issues as well as provide a higher level of technical capability and curiosity. You will also be tasked with identifying issues as high impact or ongoing problems and be responsible for assessing, handling, and developing resolutions. Assist the Solutions Development and Implementation team with the deployment, administration, and maintenance of servers and shared services for the administrative staff of the Wharton School. You will be encouraged to participate in cross-department and cross-university teams to evaluate, establish, and/or deploy new technologies and processes for the school, such as participating in evaluation teams, the Super User Group, special interest groups, service teams, and more. Occasional weekend and off-hours support for special events, including alumni weekend, and graduation may be required. On-call contact may be required during non-business hours as well, to respond to urgent, high priority, and escalated service issues or outages. This includes the potential for both evening and weekend hours. Experience requested for these positions: Experience with a variety of desktop operating systems, including Windows and Mac OS; mobile operating systems, and a wide variety of software applications, including Microsoft Office, anti-virus, and software utilities. Effective interpersonal skills, excellent social skills, independent problem-solving and decision-making, self-direction, and ability to handle a complex workload all while keeping integrity at the forefront. Excellent customer service with the ability to exercise excellent judgment, tact, confidentiality and diplomacy in all interactions with the Wharton community. ITIL/ITSM experience a plus. IT Support Specialist Qualifications: Bachelor's degree and a minimum of 1 year of experience in a computer / user support environment or the equivalent combination of education and experience. Demonstrated technical troubleshooting ability. Ability to work both independently and as a member of a team Senior IT Support Specialist Qualifications: Proven advanced technical troubleshooting ability. Bachelor's degree and a minimum of 3 years of experience in a computer / user support environment or the equivalent combination of education and experience. Demonstrated advanced technical troubleshooting ability. Ability to work both independently and as a member of a team as well as taking a leadership role when required. Job Location - City, State Philadelphia, Pennsylvania Department / School Wharton School Pay Range $43,919.00 - $73,000.00 Annual Rate Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. University Benefits Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars. Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions. Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard. Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be. Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting. Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance. Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally. University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free. Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff . click apply for full job details

Job Title: Information Systems Specialist - Networking & Operations/ Information Technology - Central Services Site: : Yosemite Community College District/Central Services Salary Range / Other: $6,009 to $7,684 per month- Range 41 ( Classified Salary Schedule) Appointments are hired at the first step of the range. The second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step. Workplace: Central Services; Modesto, CA 40 hours per week, 12 months per year Monday through Friday: 8:00am - 5:00pm (Some evening and weekend hours may be required) Benefits : The District currently pays for a health options for the employee and dependents. Employees may elect to pay a premium for a higher health option. Vision care and dental insurance premiums for the employee and dependents is District paid. Income protection and life insurance premiums for the employee are also District paid. The estimated cost of District provided benefits (health, dental, vision, and life) is $24,408 annually. Job Description: DEFINITIONUnder direction, performs advanced and complex paraprofessional, technical and customer support duties related to troubleshooting, installing, configuring, and maintaining desktop computer, peripheral, server, and other network system hardware and software; receives, documents and resolves user help requests and provides hands-on technical assistance pertaining to desktop hardware and software problems; assists users with questions regarding desktop system operations and procedures; monitors and maintains the performance of connected systems, including those in computer laboratory settings; and performs related work as assigned.DISTINGUISHING CHARACTERISTICSThis is the advanced paraprofessional and technical class in the Information Systems Series within the Yosemite Community College District (YCCD). Incumbents in this class perform the full range of specialized technical duties related to troubleshooting, installing, configuring, and maintaining desktop computer, peripheral, server, and other network system hardware and software. Incumbents utilize specialized knowledge of information technology to make decisions and complete assignments. Incumbents in this class frequently interact with users in the course of their duties, providing advanced technical support in resolving equipment and system access problems. Incumbents also perform a wide range of duties related to computer installations, upgrades, maintenance and repairs and often have independent responsibility for overseeing, maintaining and monitoring computer laboratory systems.This class may be distinguished from the lower-level Information Systems Technician class because those classes perform journey level technical duties that emphasize system assembly, installation, configuration, maintenance and repair rather than advanced user support. This class may also be distinguished from higher-level Information Technology classes because incumbents in those classes preponderantly perform professional analytical duties that include system design, development, maintenance and programming. SUPERVISION RECEIVED AND EXERCISEDIncumbents in this class work under the direction of a manager or senior manager, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures. Incumbents plan and/or determine specific procedures or equipment required to meet assigned objectives and solve non-routine problems, referring only unusual matters to a supervisor.An incumbent in this class does not directly lead or supervise other full-time employees, but may assign, direct and/or monitor the work of subordinate full time, part time, and/or student employees on a project or assignment basis. Minimum Qualifications: MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Knowledge of: Advanced technical methods, procedures, and techniques involved in supporting a local and wide area network, hardware and software application systems. Advanced principles and techniques of user support and customer service. Information technology and local and wide area network industry, trends, practices and procedures. Information technology documentation and data communication standards. Computer operating systems and a variety of computer hardware and software applications. English usage, spelling, grammar, punctuation and arithmetical processes. Ability to: Effectively and efficiently participate in the operation of a computer network operation. Provide prompt and appropriate customer service to system users. Test and interpret network changes to enhance network operations and correct operational faults. Obtain and consolidate user specifications and needs. Perform arithmetical calculations with speed and accuracy. Understand and carry out oral and written directions. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of the work. Education and Experience: Education and Experience: Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are: Pattern I Experience: Two years equivalent to an Information Systems Technician at YCCD. OR Pattern II Education: Possession of an associate's degree from an accredited college or university, with major course work in computer science or a closely related field. Experience:One year performing information technology repair duties that included assembling, installing, configuring, maintaining, and repairing new and existing desktop computer, peripheral, and/or other networked system hardware and software. Special Requirements: None Example of Duties: ESSENTIAL DUTIES Provides advanced technical assistance to system users by responding to help requests and troubleshooting desktop computer, peripheral, server, and other network system hardware and software related to hardware, software and peripheral devices; determines the severity of the problem and either resolves the issue(s) or refers the problem(s) to higher-level information technology support staff. Coordinates and provides technical support for one or more academic computer labs; set-up file share security; monitors and evaluates operational processes and provides technical resolution of problems; installs and maintains laboratory computers, peripherals and software applications, including specialized systems to meet departmental and/or ADA requirements. Management and maintenance of GoPrint Software. Installs and configures computer hardware, software, programs and applications; tests and troubleshoots to ensure functional operation. Monitors file server and production servers; resolves system problems or refers appropriately. Monitors computer systems, including servers and network equipment, for response time, problem prevention, performance and resource utilization; monitors and maintains the function of networked components including routers, hubs, bridges and switches; recommends actions to overcome result deviations. Performs routine network support duties such as monitoring or adding applications, users and devices; modifies user profiles, re-sets passwords and performs file maintenance; documents all network changes and revisions. Configures and maintains computer accounts, security groups, profiles and group policies; as assigned, monitors security vulnerability and sets security parameters for labs/workstations and servers; installs security updates and patches. Assists higher-level information technology staff in the evaluation, selection, acquisition and implementation of computer hardware and software solutions; assists with the physical design of the District's network; recommends microcomputers, software and peripherals to staff; assists in determining communications requirements for new equipment installation. Participates in the planning, development and preparation of technical standards operational procedures and system performance objectives. Troubleshoots and diagnoses communication equipment problems to ensure functional operation; performs minor repairs; coordinates and oversees the installation of communications wiring and cabling. Prepares disk images for computer setup and recovery; coordinates regular and disaster recovery tape backup and recovery processes on servers; maintains, tracks and rotates media; stores media appropriately. Explains and demonstrates the use of new hardware/software, peripheral devices, network sharing, data backups, and other system functions; responds to questions regarding software/system purposes, workflow issues and output needs; recommends procedures and helps develop user instructions concerning desktop computer, peripherals, and network procedures such as log-on directions, password maintenance . click apply for full job details