InsideHigherEd
Baltimore, Maryland
We are seeking a Coding Specialist III who will be responsible for all aspects of coding, quality assurance and compliance with Federal payer documentation guidelines. Works closely with departmental management and coordinates with Clinical Practice Association, Office of Billing Quality Assurance to include review of documentation. Serves as departmental expert on coding questions. Exercises independent judgment and decision making on a regular basis. Responsible for developing coding and billing change procedures. Responsible for training on all coding and billing changes. Specific Duties & Responsibilities Procedural Knowledge Responsible for all aspects of coding, quality assurance and compliance with Federal payer documentation guidelines. Works closely with Office of Billing Quality Assurance to include review of documentation. Serves as departmental expert on coding questions. Exercises independent judgment and decision making on a regular basis with respect to code selection. Holds bills and seeks corrective action for services not meeting documentation requirements in accordance with CPA policies. Researches and answers billing and documentation questions or problems submitted by faculty, department, billing staff, and others to ensure compliance with specific payer regulations and CPA policies and procedures. Supports department compliance efforts through participation in department training and education programs relative to specific product lines in accordance with established policies. Conducts feedback/training sessions for physicians to present the results of medical record documentation as warranted. Gathers and verifies all information required to produce a clean claim including special billing procedures that may be defined by a payer or contract. Maintains a system of billing accuracy through encounter verification i.e., clinic schedules, encounter forms, I/P consults, medical records. Review and resolve Epic Charge Review Edits daily. May act as a backup to Charge Entry when needed. Pro Fee Tracking Database- May fill out missing information form and forward to the appropriate contact person. Works with Department Management to create Charge Review Rules to prevent unnecessary denials. Works with Department Management on maintenance of provider preference lists. Provides training on all coding changes to providers and staff. Develops presentations to effectively communicate how changes will affect provider billing and coding. Provide face to face training on changes to providers based at all Hopkins locations. Technical Knowledge Comprehensive knowledge and compliance of HIPAA rules and regulations in the dissemination of patient Protected Health Information (PHI). Working knowledge of JHU/ PBS Billing Applications. Utilize online resources to facilitate efficient claims processing. Capable of advance problem solving in medical billing and coding. Professional & Personal Development Participate in on-going educational activities. Assist in the training of staff, providers, management and administration. Keep current of industry changes by reading assigned material on work related topics and provide updates to providers, staff, management and administration Complete three days of training annually. Minimum Qualifications High School Diploma/GED. Medical Terminology, Anatomy and Physiology courses required or demonstrated appropriate knowledge. CPC certification. Specialty CPC certification or second AAPC certification. Five years coding experience with demonstrated analytical skills. Experience with Medicare regulations. Understanding of third-party payer issues. Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Epic experience preferred Classified Title: Coding Specialist III Role/Level/Range: ATO 40/E/03/OG Starting Salary Range: $24.25 - $42.50 HRLY ($30.29/hour targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday-Friday (8 hours) FLSA Status: Non-Exempt Location: JH at Middle River Department name: SOM Ane Production Unit Billing Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: . Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion . Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit . Vaccine Requirements Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine . Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit . The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers . click apply for full job details
We are seeking a Coding Specialist III who will be responsible for all aspects of coding, quality assurance and compliance with Federal payer documentation guidelines. Works closely with departmental management and coordinates with Clinical Practice Association, Office of Billing Quality Assurance to include review of documentation. Serves as departmental expert on coding questions. Exercises independent judgment and decision making on a regular basis. Responsible for developing coding and billing change procedures. Responsible for training on all coding and billing changes. Specific Duties & Responsibilities Procedural Knowledge Responsible for all aspects of coding, quality assurance and compliance with Federal payer documentation guidelines. Works closely with Office of Billing Quality Assurance to include review of documentation. Serves as departmental expert on coding questions. Exercises independent judgment and decision making on a regular basis with respect to code selection. Holds bills and seeks corrective action for services not meeting documentation requirements in accordance with CPA policies. Researches and answers billing and documentation questions or problems submitted by faculty, department, billing staff, and others to ensure compliance with specific payer regulations and CPA policies and procedures. Supports department compliance efforts through participation in department training and education programs relative to specific product lines in accordance with established policies. Conducts feedback/training sessions for physicians to present the results of medical record documentation as warranted. Gathers and verifies all information required to produce a clean claim including special billing procedures that may be defined by a payer or contract. Maintains a system of billing accuracy through encounter verification i.e., clinic schedules, encounter forms, I/P consults, medical records. Review and resolve Epic Charge Review Edits daily. May act as a backup to Charge Entry when needed. Pro Fee Tracking Database- May fill out missing information form and forward to the appropriate contact person. Works with Department Management to create Charge Review Rules to prevent unnecessary denials. Works with Department Management on maintenance of provider preference lists. Provides training on all coding changes to providers and staff. Develops presentations to effectively communicate how changes will affect provider billing and coding. Provide face to face training on changes to providers based at all Hopkins locations. Technical Knowledge Comprehensive knowledge and compliance of HIPAA rules and regulations in the dissemination of patient Protected Health Information (PHI). Working knowledge of JHU/ PBS Billing Applications. Utilize online resources to facilitate efficient claims processing. Capable of advance problem solving in medical billing and coding. Professional & Personal Development Participate in on-going educational activities. Assist in the training of staff, providers, management and administration. Keep current of industry changes by reading assigned material on work related topics and provide updates to providers, staff, management and administration Complete three days of training annually. Minimum Qualifications High School Diploma/GED. Medical Terminology, Anatomy and Physiology courses required or demonstrated appropriate knowledge. CPC certification. Specialty CPC certification or second AAPC certification. Five years coding experience with demonstrated analytical skills. Experience with Medicare regulations. Understanding of third-party payer issues. Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Epic experience preferred Classified Title: Coding Specialist III Role/Level/Range: ATO 40/E/03/OG Starting Salary Range: $24.25 - $42.50 HRLY ($30.29/hour targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday-Friday (8 hours) FLSA Status: Non-Exempt Location: JH at Middle River Department name: SOM Ane Production Unit Billing Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: . Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion . Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit . Vaccine Requirements Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine . Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit . The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers . click apply for full job details
InsideHigherEd
Reedley, California
Program Assistant - Career Technical Salary: $57,116.00 - $70,245.00 Annually Location: Districtwide, CA Job Type: Permanent Division: DO Personnel Commission Job Number: Closing: 1/28/:59 PM Pacific General Purpose Under general supervision, performs routine to complex administrative support in an assigned occu pational, technical or career program or public safety academy; assists students and the public with admissions and specialized program information; performs complex scheduling; assists with processing reimbursements to the college for work performed; schedules appointments; oversees complex data entry, tracking and reporting processes; coordinates event logistics; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.Answers new and current student questions regarding program requirements including clarification of enrollment require ments, course sequencing and department processes/procedures; responds to questions and complaints over the phone or at a public counter; resolves escalated questions and concerns from students, faculty, staff, vendors and the public regarding assigned programs and services. Assists students with understanding and completing matriculation requirements, applications and/or forms; assists students with program application and enrollment, attending orientation and work shops, registration and researching and accessing course, transfer and career materials; screens student needs for counseling or refers to other campus or community resources.Answers student questions regarding program eligibility, policies, procedures, programs and services; verifies student eligibility and updates and maintains program eligibility lists and wait lists; tracks program participation for funding or reimbursement purposes; sends correspondence and reports to students; responds to questions and complaints over the phone or at a public counter.Maintains a variety of standard and complex office and specialized records and files; creates and maintains spreadsheets and databases to track student cohorts and rotations, activities and services; assembles and distributes course materials for participants.Extracts data and reports from multiple data sources and reconciles data entries and reports including those of other employees and departments; tracks and maintains federal, state and District-required data and prepares for submission or reporting.Accepts and processes payments for services, applications or courses; creates, submits and tracks requisitions and payments; calculates budget usage and fund percent ages; tracks multiple funding sources; may participate in grant administration functions including collecting basic program data and gener ating performance reports.Assists with staff and faculty hiring processes including submitting requisitions and scheduling and preparing hiring paperwork; creates, processes and tracks Instructional Service Agreements; assists with full and part-time staff and faculty payroll including time logs, calculating sick leave and ensuring conformance to work hour restrictions; ensures accurate usage of funding codes and calculates departmental/program billing.Drafts, formats, types, proofreads, edits and prints correspondence, forms, reports, schedules, rosters, statistical and technical documents including reports, manuals and other documents and materials ranging from routine to complex; creates forms, charts, tables and spreadsheets involving difficult coding, data extraction and manipulation; reviews documents for clerical accuracy, complete ness and compliance with College and department requirements; prepares standardized contracts and rental agreements for signature and approval; routes documents for signature.As assigned, provides day-to-day lead work guidance and direction to student aides and/or student interns; assigns, schedules and monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards; provides information, instruction and training on work procedures and technical, legal and regulatory requirements.Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. When Assigned to the Police or Fire Academy Proctors POST Entry-level Law Enforcement Test Battery (PELLETB) and other exams; may assist investigators in coordinating paperwork and interviews for background checks and firearms clearance; tracks physical agility testing and results; registers eligible candidates for courses.Performs complex and confidential records management. When Assigned to Health Services Maintains and assists new users on the operations of third party databases and medical records often of a confidential and sensitive nature; provides medical data needed for subpoenas and insurance purposes. OTHER DUTIESProvides backup for other department or division office administrative support staff. May provide basic first aid and be required to call emergency responders. Interacts with other departments and with state and federal programs on behalf of the department/ program or a student.Maintains and purchases program and office inventory and orders program equipment and supplies.Performs related duties as assigned. Employment Standards / Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES Knowledge of:Program/center services, goals, objectives, policies, procedures and practices.Principles, practices, concepts and techniques used in customer service.District student recordkeeping practices and procedures for processing student information and interpreting input and output data; records management processes and procedures.Policies and procedures of a cohort college admissions and registration process. District general accounting systems operations, practices and procedures.Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation.District policies, procedures and rules regarding cash management, budgeting, purchasing, travel/training and expense reporting and grant budget and expenditure procedures applicable to assigned responsibilities.The Family Educational Rights and Privacy Act and other District, state and federal laws, rules, regulations and policies governing student admissions and records.Applicable sections of the California Education Code and other applicable laws.HIPAA regulations as they pertain to client information and medical records (health programs only).Safety policies and safe work practices applicable to the assignment.Basic principles and practices of employee work guidance and direction.Uses and operations of scanners, phone systems, computers, standard business software and database and spreadsheet applications.Skills and Abilities to:Oversee the daily administrative operations of a program.Communicate information accurately and effectively to students, the public and to external agencies; comprehend requests for information or assist ance; maintain a courteous and tactful manner when under pressure or in an antagonistic situation.Administer application tests and requirements.Compose clear, concise and comprehensive correspondence, reports, studies, agreements, presen tations and other written materials from brief instructions.Track and report statistical information utilizing complex spreadsheets and databases.Perform mathematical calculations; collect accurate payments; assist in monitoring a program or department budget.Understand, interpret, explain and apply applicable laws, codes and regulations.Maintain confidentiality of District and student files and records.Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer and use standard business software.Type accurately at a speed necessary to meet the requirements of the position.Represent the District effectively to public safety agencies, hospitals, students, customers and the public.Exercise tact and diplomacy in dealing with sensitive, complex and confidential student issues and situations.Establish and maintain effective working relationships with all those encountered in the course of work.EDUCATION AND EXPERIENCE Graduation from high school or GED equivalent and at least three years of progressively responsible clerical support experience in a high-volume customer service or student interaction environment or experience in programs involving training delivery; or an equivalent combination of training and experience. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS . click apply for full job details
Program Assistant - Career Technical Salary: $57,116.00 - $70,245.00 Annually Location: Districtwide, CA Job Type: Permanent Division: DO Personnel Commission Job Number: Closing: 1/28/:59 PM Pacific General Purpose Under general supervision, performs routine to complex administrative support in an assigned occu pational, technical or career program or public safety academy; assists students and the public with admissions and specialized program information; performs complex scheduling; assists with processing reimbursements to the college for work performed; schedules appointments; oversees complex data entry, tracking and reporting processes; coordinates event logistics; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.Answers new and current student questions regarding program requirements including clarification of enrollment require ments, course sequencing and department processes/procedures; responds to questions and complaints over the phone or at a public counter; resolves escalated questions and concerns from students, faculty, staff, vendors and the public regarding assigned programs and services. Assists students with understanding and completing matriculation requirements, applications and/or forms; assists students with program application and enrollment, attending orientation and work shops, registration and researching and accessing course, transfer and career materials; screens student needs for counseling or refers to other campus or community resources.Answers student questions regarding program eligibility, policies, procedures, programs and services; verifies student eligibility and updates and maintains program eligibility lists and wait lists; tracks program participation for funding or reimbursement purposes; sends correspondence and reports to students; responds to questions and complaints over the phone or at a public counter.Maintains a variety of standard and complex office and specialized records and files; creates and maintains spreadsheets and databases to track student cohorts and rotations, activities and services; assembles and distributes course materials for participants.Extracts data and reports from multiple data sources and reconciles data entries and reports including those of other employees and departments; tracks and maintains federal, state and District-required data and prepares for submission or reporting.Accepts and processes payments for services, applications or courses; creates, submits and tracks requisitions and payments; calculates budget usage and fund percent ages; tracks multiple funding sources; may participate in grant administration functions including collecting basic program data and gener ating performance reports.Assists with staff and faculty hiring processes including submitting requisitions and scheduling and preparing hiring paperwork; creates, processes and tracks Instructional Service Agreements; assists with full and part-time staff and faculty payroll including time logs, calculating sick leave and ensuring conformance to work hour restrictions; ensures accurate usage of funding codes and calculates departmental/program billing.Drafts, formats, types, proofreads, edits and prints correspondence, forms, reports, schedules, rosters, statistical and technical documents including reports, manuals and other documents and materials ranging from routine to complex; creates forms, charts, tables and spreadsheets involving difficult coding, data extraction and manipulation; reviews documents for clerical accuracy, complete ness and compliance with College and department requirements; prepares standardized contracts and rental agreements for signature and approval; routes documents for signature.As assigned, provides day-to-day lead work guidance and direction to student aides and/or student interns; assigns, schedules and monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards; provides information, instruction and training on work procedures and technical, legal and regulatory requirements.Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. When Assigned to the Police or Fire Academy Proctors POST Entry-level Law Enforcement Test Battery (PELLETB) and other exams; may assist investigators in coordinating paperwork and interviews for background checks and firearms clearance; tracks physical agility testing and results; registers eligible candidates for courses.Performs complex and confidential records management. When Assigned to Health Services Maintains and assists new users on the operations of third party databases and medical records often of a confidential and sensitive nature; provides medical data needed for subpoenas and insurance purposes. OTHER DUTIESProvides backup for other department or division office administrative support staff. May provide basic first aid and be required to call emergency responders. Interacts with other departments and with state and federal programs on behalf of the department/ program or a student.Maintains and purchases program and office inventory and orders program equipment and supplies.Performs related duties as assigned. Employment Standards / Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES Knowledge of:Program/center services, goals, objectives, policies, procedures and practices.Principles, practices, concepts and techniques used in customer service.District student recordkeeping practices and procedures for processing student information and interpreting input and output data; records management processes and procedures.Policies and procedures of a cohort college admissions and registration process. District general accounting systems operations, practices and procedures.Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation.District policies, procedures and rules regarding cash management, budgeting, purchasing, travel/training and expense reporting and grant budget and expenditure procedures applicable to assigned responsibilities.The Family Educational Rights and Privacy Act and other District, state and federal laws, rules, regulations and policies governing student admissions and records.Applicable sections of the California Education Code and other applicable laws.HIPAA regulations as they pertain to client information and medical records (health programs only).Safety policies and safe work practices applicable to the assignment.Basic principles and practices of employee work guidance and direction.Uses and operations of scanners, phone systems, computers, standard business software and database and spreadsheet applications.Skills and Abilities to:Oversee the daily administrative operations of a program.Communicate information accurately and effectively to students, the public and to external agencies; comprehend requests for information or assist ance; maintain a courteous and tactful manner when under pressure or in an antagonistic situation.Administer application tests and requirements.Compose clear, concise and comprehensive correspondence, reports, studies, agreements, presen tations and other written materials from brief instructions.Track and report statistical information utilizing complex spreadsheets and databases.Perform mathematical calculations; collect accurate payments; assist in monitoring a program or department budget.Understand, interpret, explain and apply applicable laws, codes and regulations.Maintain confidentiality of District and student files and records.Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer and use standard business software.Type accurately at a speed necessary to meet the requirements of the position.Represent the District effectively to public safety agencies, hospitals, students, customers and the public.Exercise tact and diplomacy in dealing with sensitive, complex and confidential student issues and situations.Establish and maintain effective working relationships with all those encountered in the course of work.EDUCATION AND EXPERIENCE Graduation from high school or GED equivalent and at least three years of progressively responsible clerical support experience in a high-volume customer service or student interaction environment or experience in programs involving training delivery; or an equivalent combination of training and experience. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS . click apply for full job details