nLeague
Mount Pleasant, Iowa
Job Id: 799504 IT Field Services Support Location: On-site, 1200 E Washington St, Mount Pleasant, IA 52641 Client: IA DOM Duration: 03 Months Job Description: The Iowa Department of Corrections (MPCF) is seeking an experienced, service focused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment. On-site presence is mandatory. This is not a remote or hybrid position. On site presence is mandatory. Work location 1200 E Washington St, Mount Pleasant, IA 52641 Candidates must reside within a reasonable daily driving distance of Mount Pleasant, Iowa. Do not submit candidates with backgrounds primarily in development, cybersecurity, systems analysis, or network engineering; this is a hands-on operational IT role. The Iowa Department of Corrections (MPCF) is seeking an experienced, service focused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment. This role supports a user community of more than 1,500 individuals, including over 280 staff and approximately 1,200 incarcerated individuals. The contractor will serve as the primary on site technical resource for hardware, software, security systems, network operations, and user support across multiple secured environments. 4 weeks of CERT training in Des Moines required. Key Responsibilities: Technical Systems Support Provide installation, imaging, configuration, and maintenance for PCs, servers, switches, security systems, cameras, wireless systems, VoIP/phone systems, kiosks, OffNet systems, email, II TV systems, and related technologies. Troubleshoot and resolve technical issues involving PCs, switches, wireless equipment, PDAs, and safety/security devices. Perform hardware replacements, cabling, fiber optic work, wireless deployment, switch maintenance, and fiber management. Support door controls, security cameras, recording systems, and safety equipment technologies. Maintain accurate device and inventory records. Collaborate with the ITS4 on system operations, maintenance, and complex issue resolution. Operations and Help Desk Serve as the primary technical contact for MPCF users regarding hardware and software issues. Provide high quality customer service to staff, incarcerated individuals, and critical stakeholders. Create, monitor, and complete work orders; perform root cause analysis and implement solutions. Set up new user computer accounts and ensure appropriate access levels based on work location and security requirements. Apply strong communication skills and Core Correctional Practices (CCP) in all user interactions. Assist in operational issue resolution while ensuring compliance with DoIT, DOC, and MPCF policies. Project Planning and Implementation Partner with the Associate Warden of Administration and ITS4 to gather requirements, plan, test, and implement technology projects. Support projects involving servers, databases, switches, applications, new technologies, hardware configurations, and systems upgrades. Apply technical competencies and industry best practices to optimize operational efficiency and productivity. General Expectations Graduation from a four-year college or university Demonstrate working knowledge of computers, networking, wireless, fiber optics, security hardware, recording systems, safety systems, phone systems, and related communication technologies. Collaborate effectively with facility leadership, co workers, end users, and external partners. Ensure adherence to all security regulations, life safety guidelines, and compliance standards. Conduct data analysis to understand operational needs and implement practical solutions. Participate in training to remain current with emerging technologies. Move, install, and configure computer hardware as required.
Job Id: 799504 IT Field Services Support Location: On-site, 1200 E Washington St, Mount Pleasant, IA 52641 Client: IA DOM Duration: 03 Months Job Description: The Iowa Department of Corrections (MPCF) is seeking an experienced, service focused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment. On-site presence is mandatory. This is not a remote or hybrid position. On site presence is mandatory. Work location 1200 E Washington St, Mount Pleasant, IA 52641 Candidates must reside within a reasonable daily driving distance of Mount Pleasant, Iowa. Do not submit candidates with backgrounds primarily in development, cybersecurity, systems analysis, or network engineering; this is a hands-on operational IT role. The Iowa Department of Corrections (MPCF) is seeking an experienced, service focused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment. This role supports a user community of more than 1,500 individuals, including over 280 staff and approximately 1,200 incarcerated individuals. The contractor will serve as the primary on site technical resource for hardware, software, security systems, network operations, and user support across multiple secured environments. 4 weeks of CERT training in Des Moines required. Key Responsibilities: Technical Systems Support Provide installation, imaging, configuration, and maintenance for PCs, servers, switches, security systems, cameras, wireless systems, VoIP/phone systems, kiosks, OffNet systems, email, II TV systems, and related technologies. Troubleshoot and resolve technical issues involving PCs, switches, wireless equipment, PDAs, and safety/security devices. Perform hardware replacements, cabling, fiber optic work, wireless deployment, switch maintenance, and fiber management. Support door controls, security cameras, recording systems, and safety equipment technologies. Maintain accurate device and inventory records. Collaborate with the ITS4 on system operations, maintenance, and complex issue resolution. Operations and Help Desk Serve as the primary technical contact for MPCF users regarding hardware and software issues. Provide high quality customer service to staff, incarcerated individuals, and critical stakeholders. Create, monitor, and complete work orders; perform root cause analysis and implement solutions. Set up new user computer accounts and ensure appropriate access levels based on work location and security requirements. Apply strong communication skills and Core Correctional Practices (CCP) in all user interactions. Assist in operational issue resolution while ensuring compliance with DoIT, DOC, and MPCF policies. Project Planning and Implementation Partner with the Associate Warden of Administration and ITS4 to gather requirements, plan, test, and implement technology projects. Support projects involving servers, databases, switches, applications, new technologies, hardware configurations, and systems upgrades. Apply technical competencies and industry best practices to optimize operational efficiency and productivity. General Expectations Graduation from a four-year college or university Demonstrate working knowledge of computers, networking, wireless, fiber optics, security hardware, recording systems, safety systems, phone systems, and related communication technologies. Collaborate effectively with facility leadership, co workers, end users, and external partners. Ensure adherence to all security regulations, life safety guidelines, and compliance standards. Conduct data analysis to understand operational needs and implement practical solutions. Participate in training to remain current with emerging technologies. Move, install, and configure computer hardware as required.
InsideHigherEd
Augusta, Georgia
IT Systems Support Analyst Job ID: 292982 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University- Our Health Sciences Campus: th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 College/Department Information The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care. Job Summary As a member of Augusta University's (AU) Information Technology (IT) division, the staff members will adhere to the highest standards of customer service and professionalism in the implementation of all duties and responsibilities. The IT Systems Support Professional is a critical source of dedicated technology support for students, faculty, and staff across all campuses of the Medical College of Georgia and is designated as essential personnel for AU-IT operations. With duties ranging from audiovisual support, personal computing hardware/software support, lecture capture, network connectivity diagnostics, simulation device support, telehealth device support, and productivity software diagnostics, this position is a fundamental necessity for optimal operations. Under limited leadership, the incumbent will provide clear, concise, and diplomatic communications with effective strategies to resolve issues, or escalate for resolution, as appropriate. The position will require day and overnight travel throughout the State of Georgia. Responsibilities TECHNICAL SUPPORT: Provides primary IT support for technical issues at regional/clinical campuses of the Medical College of Georgia. Delivers remote or on-site diagnostic/repair support for a variety of technologies employed in administrative, academic, and simulation operations. Functions as liaison for ancillary IT groups for incident engagement and escalation to ensure timely resolution of reported incidents. ALTERNATE SUPPORT: Provides alternate IT support for the Medical College of Georgia's primary campus in Augusta, providing on-site diagnostic/repair support for a variety of technologies utilized in administrative operations. Functions as liaison for ancillary AU and AU-IT groups for incident engagement and escalation to ensure timely resolution of reported incidents. SERVICE MANAGEMENT APPLICATION: Completes and oversees the timely submission of reported problems through AU's Information Technology Service Management (ITSM) application. Fully documents support efforts, ensuring appropriate Service Level Agreements (SLA) are met and services restored as efficiently as possible. Proactively monitors reported or resolved incidents for tracking of trends and engages others as necessary for preventive or corrective actions. SYSTEM SUPPORT: Proactively tests, maintains, and facilitates the usage of small group collaborative video-conferencing systems, web-conferencing systems, and related technology to support academic teaching, administrative meetings, and special events within departmental spaces. ADVISE/CONSULT CUSTOMERS: Consults and advises customers on best practices for IT engagement, adherence to security policies, data storage, asset management tracking, evaluation of hardware/software upgrades/refresh, and productivity software collaboration to optimize departmental practices and procedures. REGIONAL SUPPORT: For assigned regional/clinical campuses, champions site-specific coordinated support efforts between regional/clinical campus, AU-IT groups, USG networking, host IT group, or contracted vendors. Maintains accurate records of all relevant support contacts and contracts for each regional/clinical campus, including the appropriate steps to take for after-hours support needs. TECHNOLOGY SOLUTIONS: Participates in the evaluation, recommendation, development, and implementation of reliable, efficient, and cost-effective technology solutions through partnerships with vendors and select AU-IT groups. : Perform other duties as assigned. Required Qualifications Bachelor's degree from an accredited college or university and two years of related field experience OR Associate's degree from an accredited college or university and three years of directly related field experience OR High School diploma, GED or equivalent from a recognized State or Federal accrediting organization and seven years of directly related experience and a minimum of two related certifications, i.e. CompTIA A+, or CTS. Must possess and maintain a valid state driver's license. Preferred Qualifications Technical certifications or experience working with: Comp TIA A+ certification, AVIXA CTS certification, Microsoft Office Specialist certification, Project Management certification (any level). Master's degree from an accredited college or university in Instructional/Educational Technology, Information Technology, or related field. Experience in a higher education environment. Teaching and/or training experience. Knowledge, Skills, & Abilities KNOWLEDGE Advanced knowledge of Windows and Apple hardware/software/OS/iOS support practices. Advanced knowledge of productivity software such Microsoft Office, Adobe Creative Cloud, as well as cloud-based storage such as Box and OneDrive installation and operation. Knowledge of network connectivity, topography, and use of wireless networking, videoconferencing, Zoom/Teams web conferencing, and live streaming. Knowledgeable in the configuration and operation of presentation systems, computer-based simulation, lecture capture, and related collaborative solutions found in classrooms, conference rooms, and event settings. SKILLS Excellent interpersonal, written, and verbal communication skills. Detail-oriented with strong prioritization and organizational skills. Skilled and experienced in providing exceptional customer service. ABILITIES Ability to communicate orally and in writing in a clear and concise manner to a variety of customer knowledge levels. Ability to establish and maintain effective working relationships with co-workers, the AU community, and visitors to AU. Ability to troubleshoot and resolve audiovisual system issues in a compressed timeframe. Ability to prioritize and execute tasks in a high-pressure environment. Ability to work before or after hours/weekends as required. Ability to read and understand technical documentation and conduct research to identify and implement corrective solutions. Ability to maintain confidentiality. Ability to pay close attention to details. Shift/Salary/Benefits Shift: Days; M-F (Work outside of the standard business hours may be required) Pay Band: B10 Salary: $52,500/annually-$53,341/annually Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period: Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also . click apply for full job details
IT Systems Support Analyst Job ID: 292982 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University- Our Health Sciences Campus: th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 College/Department Information The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care. Job Summary As a member of Augusta University's (AU) Information Technology (IT) division, the staff members will adhere to the highest standards of customer service and professionalism in the implementation of all duties and responsibilities. The IT Systems Support Professional is a critical source of dedicated technology support for students, faculty, and staff across all campuses of the Medical College of Georgia and is designated as essential personnel for AU-IT operations. With duties ranging from audiovisual support, personal computing hardware/software support, lecture capture, network connectivity diagnostics, simulation device support, telehealth device support, and productivity software diagnostics, this position is a fundamental necessity for optimal operations. Under limited leadership, the incumbent will provide clear, concise, and diplomatic communications with effective strategies to resolve issues, or escalate for resolution, as appropriate. The position will require day and overnight travel throughout the State of Georgia. Responsibilities TECHNICAL SUPPORT: Provides primary IT support for technical issues at regional/clinical campuses of the Medical College of Georgia. Delivers remote or on-site diagnostic/repair support for a variety of technologies employed in administrative, academic, and simulation operations. Functions as liaison for ancillary IT groups for incident engagement and escalation to ensure timely resolution of reported incidents. ALTERNATE SUPPORT: Provides alternate IT support for the Medical College of Georgia's primary campus in Augusta, providing on-site diagnostic/repair support for a variety of technologies utilized in administrative operations. Functions as liaison for ancillary AU and AU-IT groups for incident engagement and escalation to ensure timely resolution of reported incidents. SERVICE MANAGEMENT APPLICATION: Completes and oversees the timely submission of reported problems through AU's Information Technology Service Management (ITSM) application. Fully documents support efforts, ensuring appropriate Service Level Agreements (SLA) are met and services restored as efficiently as possible. Proactively monitors reported or resolved incidents for tracking of trends and engages others as necessary for preventive or corrective actions. SYSTEM SUPPORT: Proactively tests, maintains, and facilitates the usage of small group collaborative video-conferencing systems, web-conferencing systems, and related technology to support academic teaching, administrative meetings, and special events within departmental spaces. ADVISE/CONSULT CUSTOMERS: Consults and advises customers on best practices for IT engagement, adherence to security policies, data storage, asset management tracking, evaluation of hardware/software upgrades/refresh, and productivity software collaboration to optimize departmental practices and procedures. REGIONAL SUPPORT: For assigned regional/clinical campuses, champions site-specific coordinated support efforts between regional/clinical campus, AU-IT groups, USG networking, host IT group, or contracted vendors. Maintains accurate records of all relevant support contacts and contracts for each regional/clinical campus, including the appropriate steps to take for after-hours support needs. TECHNOLOGY SOLUTIONS: Participates in the evaluation, recommendation, development, and implementation of reliable, efficient, and cost-effective technology solutions through partnerships with vendors and select AU-IT groups. : Perform other duties as assigned. Required Qualifications Bachelor's degree from an accredited college or university and two years of related field experience OR Associate's degree from an accredited college or university and three years of directly related field experience OR High School diploma, GED or equivalent from a recognized State or Federal accrediting organization and seven years of directly related experience and a minimum of two related certifications, i.e. CompTIA A+, or CTS. Must possess and maintain a valid state driver's license. Preferred Qualifications Technical certifications or experience working with: Comp TIA A+ certification, AVIXA CTS certification, Microsoft Office Specialist certification, Project Management certification (any level). Master's degree from an accredited college or university in Instructional/Educational Technology, Information Technology, or related field. Experience in a higher education environment. Teaching and/or training experience. Knowledge, Skills, & Abilities KNOWLEDGE Advanced knowledge of Windows and Apple hardware/software/OS/iOS support practices. Advanced knowledge of productivity software such Microsoft Office, Adobe Creative Cloud, as well as cloud-based storage such as Box and OneDrive installation and operation. Knowledge of network connectivity, topography, and use of wireless networking, videoconferencing, Zoom/Teams web conferencing, and live streaming. Knowledgeable in the configuration and operation of presentation systems, computer-based simulation, lecture capture, and related collaborative solutions found in classrooms, conference rooms, and event settings. SKILLS Excellent interpersonal, written, and verbal communication skills. Detail-oriented with strong prioritization and organizational skills. Skilled and experienced in providing exceptional customer service. ABILITIES Ability to communicate orally and in writing in a clear and concise manner to a variety of customer knowledge levels. Ability to establish and maintain effective working relationships with co-workers, the AU community, and visitors to AU. Ability to troubleshoot and resolve audiovisual system issues in a compressed timeframe. Ability to prioritize and execute tasks in a high-pressure environment. Ability to work before or after hours/weekends as required. Ability to read and understand technical documentation and conduct research to identify and implement corrective solutions. Ability to maintain confidentiality. Ability to pay close attention to details. Shift/Salary/Benefits Shift: Days; M-F (Work outside of the standard business hours may be required) Pay Band: B10 Salary: $52,500/annually-$53,341/annually Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period: Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also . click apply for full job details