SUMMARY Arcticom, LLC, a company within the BSNC family, is currently seeking a qualified Shipping and Receiving Coordinator for Arcticom, LLC at 144 E. Potter Drive, Unit C, Anchorage, AK 99518. This position is responsible for installing, maintaining, and repairing wireless communication systems along with working with various RF-enabled devices such as cell phone antennas, amplifiers, two-way radios, satellite systems, and internet access points. Applicants will be contacted via phone or email within ten (10) business days of submittal. ESSENTIAL DUTIES & RESPONSIBILITIES The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. Install and Service Wireless Communications Equipment (e.g. UHF/VHF and 800/900 MHz Systems, Dispatch Consoles, BDA/DAS Systems, Microwave Systems, Wireless Broadband Devices, CCTV Equipment) Recommend Appropriate Equipment and Hardware That Meets Customer Requirements Some Regional and/or Overnight Travel and On-Call Hours May Be Required Coordinate all aspects of the sales process. Perform administrative and office clerical duties as assigned: answering phones, greeting customers, assisting the manager with coordinating travel/training, returns, credits, etc. Manage Inbound & Out Bound Radio repair requests and communicate status with customers and vendors. Communicate with new and existing customers on updated sales information. Develop and improve internal Sales and Repair processes. Work with other departments that assist in fulfilling orders or providing customer service. Handling inbound sales leads to convert into sales. Coordinate daily work order tracking to make sure work orders exist for every job and ensure hours are being charged to the work orders correctly; Assist with closing out work orders Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained. Build and maintain customer relationships both internally as well as externally. Enter new customer data and other sales data for current customers into computer database. Create Basic Programming Codeplugs (less than 12 channels) Create Mid-Level Programming Codeplugs (12+ Channels, Trunking, Multiple Zones) Basic Mobile Installations (Radio, Antenna, Modem, DC-DC Converters) Troubleshoot and Repair Defective Two-Way Radios and Other Wireless Equipment (Radio, Power Supply, Antenna, Etc.) Some Regional and/or Overnight Travel and On-Call Hours will Be Required QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Required (Minimum Necessary) Qualifications • Basic Electronics Background (12V and/or Low-Voltage System) • RF/Telecommunications/Networking Experience a Plus • Must Have Valid Driver's License • Drug Screenings, Motor Vehicle Record, and Background Checks Part of the Hiring Process • Associate degree in Electronics or IT • Proficient Electronics Background • Experience in Diagnosing, Repairing, Programming, and Installing RF Equipment • Understands Two-Way Radio Theory and RF Propagation Characteristics at Various Frequency Bands • Competent Operating Test Equipment (Communications Service Monitors, Wattmeter, TDRs, FDRs, Multimeters) • IP Networking Experience a Plus Knowledge, Skills, Abilities, and Other Characteristics • Microsoft 365 • Attention to Detail • Proactive in cost saving techniques • Ability to build successful relationships and close business. • Must be passionate about learning wireless products and features and applying that knowledge to provide excellent service. Preferred • A RF Certification • Understanding of RF theories, wireless protocols, and circuit design Problem-solving skills for troubleshooting RF systems NECESSARY PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to lift at least 60 lbs. or more and 10 lbs. overhead. • Operate the JLG, fork forklift, scissor lifts, skid loader, and sweeper with related certification. • Use of a two-way radio for communication. • Ability to read and interpret RF system plans and diagrams • Specific physical exertion, such as lifting, standing, bending, or reaching, is required. • Ability to climb and maintain balance on ladders and elevated walkways and work at heights of at least 30 feet but may extend to 150 feet such as top of grain leg • Good interaction skills. DOT COVERED/SAFETY-SENSITIVE ROLE REQUIREMENTS • This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. WORK ENVIRONMENT Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. • Warehouse style surroundings with cement and tile floors. • Solution-driven • Collaborative • Periodic customer interaction SUPERVISORY RESPONSIBILITIES • No supervisory responsibilities. ADDITIONAL QUALIFYING FACTORS As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain the appropriate clearance levels required and be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.
04/04/2026
Full time
SUMMARY Arcticom, LLC, a company within the BSNC family, is currently seeking a qualified Shipping and Receiving Coordinator for Arcticom, LLC at 144 E. Potter Drive, Unit C, Anchorage, AK 99518. This position is responsible for installing, maintaining, and repairing wireless communication systems along with working with various RF-enabled devices such as cell phone antennas, amplifiers, two-way radios, satellite systems, and internet access points. Applicants will be contacted via phone or email within ten (10) business days of submittal. ESSENTIAL DUTIES & RESPONSIBILITIES The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. Install and Service Wireless Communications Equipment (e.g. UHF/VHF and 800/900 MHz Systems, Dispatch Consoles, BDA/DAS Systems, Microwave Systems, Wireless Broadband Devices, CCTV Equipment) Recommend Appropriate Equipment and Hardware That Meets Customer Requirements Some Regional and/or Overnight Travel and On-Call Hours May Be Required Coordinate all aspects of the sales process. Perform administrative and office clerical duties as assigned: answering phones, greeting customers, assisting the manager with coordinating travel/training, returns, credits, etc. Manage Inbound & Out Bound Radio repair requests and communicate status with customers and vendors. Communicate with new and existing customers on updated sales information. Develop and improve internal Sales and Repair processes. Work with other departments that assist in fulfilling orders or providing customer service. Handling inbound sales leads to convert into sales. Coordinate daily work order tracking to make sure work orders exist for every job and ensure hours are being charged to the work orders correctly; Assist with closing out work orders Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained. Build and maintain customer relationships both internally as well as externally. Enter new customer data and other sales data for current customers into computer database. Create Basic Programming Codeplugs (less than 12 channels) Create Mid-Level Programming Codeplugs (12+ Channels, Trunking, Multiple Zones) Basic Mobile Installations (Radio, Antenna, Modem, DC-DC Converters) Troubleshoot and Repair Defective Two-Way Radios and Other Wireless Equipment (Radio, Power Supply, Antenna, Etc.) Some Regional and/or Overnight Travel and On-Call Hours will Be Required QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Required (Minimum Necessary) Qualifications • Basic Electronics Background (12V and/or Low-Voltage System) • RF/Telecommunications/Networking Experience a Plus • Must Have Valid Driver's License • Drug Screenings, Motor Vehicle Record, and Background Checks Part of the Hiring Process • Associate degree in Electronics or IT • Proficient Electronics Background • Experience in Diagnosing, Repairing, Programming, and Installing RF Equipment • Understands Two-Way Radio Theory and RF Propagation Characteristics at Various Frequency Bands • Competent Operating Test Equipment (Communications Service Monitors, Wattmeter, TDRs, FDRs, Multimeters) • IP Networking Experience a Plus Knowledge, Skills, Abilities, and Other Characteristics • Microsoft 365 • Attention to Detail • Proactive in cost saving techniques • Ability to build successful relationships and close business. • Must be passionate about learning wireless products and features and applying that knowledge to provide excellent service. Preferred • A RF Certification • Understanding of RF theories, wireless protocols, and circuit design Problem-solving skills for troubleshooting RF systems NECESSARY PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to lift at least 60 lbs. or more and 10 lbs. overhead. • Operate the JLG, fork forklift, scissor lifts, skid loader, and sweeper with related certification. • Use of a two-way radio for communication. • Ability to read and interpret RF system plans and diagrams • Specific physical exertion, such as lifting, standing, bending, or reaching, is required. • Ability to climb and maintain balance on ladders and elevated walkways and work at heights of at least 30 feet but may extend to 150 feet such as top of grain leg • Good interaction skills. DOT COVERED/SAFETY-SENSITIVE ROLE REQUIREMENTS • This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. WORK ENVIRONMENT Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. • Warehouse style surroundings with cement and tile floors. • Solution-driven • Collaborative • Periodic customer interaction SUPERVISORY RESPONSIBILITIES • No supervisory responsibilities. ADDITIONAL QUALIFYING FACTORS As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain the appropriate clearance levels required and be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.
Job Description Job Title: Help Desk Technician II Job Location: Redstone Arsenal, AL, 35898 (Onsite) Compensation: $50,000 to $56,000 salary Eligibility/Clearance: Secret Clearance required. US Citizenship required. This position supports a government contract Job Description: We are looking for an enthusiastic, well-qualified individual to fill the Help Desk Technician II position and to join our team of qualified, diverse individuals. The Help Desk Technician role involves providing comprehensive help desk and asset management support. This includes managing ticket creation, escalation, and follow-up, identifying and troubleshooting issues, resolving user problems through technical troubleshooting, and ensuring all necessary data is captured in the ticketing system. Additionally, the position involves imaging and deploying virtual systems, providing initial support for incidents/problems or requests, offering technical assistance for queries related to computer systems, software, and hardware, and responding to inquiries via email, in person, or over the phone. The Help Desk Technician is responsible for creating and maintaining Standard Operating Procedures (SOPs), installing, modifying, and repairing computer hardware, software, and peripherals, and reporting metrics regularly. They also confirm resolution, conduct customer satisfaction surveys, and close tickets upon resolution of incidents, problems, or requests. Moreover, the role includes providing mobile device administrative support and assisting in providing new SIPR tokens, administrator pin resets, replacement tokens, and re-issuance of tokens. Asset Management Support services are also part of the responsibilities, which involve the receipt, logging, documentation, and disposal of IT equipment. The position may require sitting or standing for extended periods, typing and reading from a computer screen, and mobility for bending, reaching, and kneeling to complete daily duties efficiently. Lift weight up to thirty (30) pounds may be necessary. Responsibilities (include but are not limited to): - Ability to organize, prioritize and meet deadlines - Capable of conveying complex information in a simplistic manner - Strong critical thinking and problem-solving skills - Strong self-starter requiring minimal supervision - Able to take proactive measures to prevent problems rather than reactive by nature - Strong verbal and written communication to effectively express concepts, plans, and proposals Requirements: - Proficiency in managing ticket creation, escalation, and follow-up in a help desk environment. - Strong technical troubleshooting skills for resolving user problems and isolating issues. - Experience in imaging and deploying virtual systems. - Ability to provide technical assistance and support for computer systems, software, and hardware. - Excellent communication skills for responding to inquiries via email, in person, or over the phone. - Capacity to create and maintain Standard Operating Procedures (SOPs) for efficient operations. - Competence in installing, modifying, and repairing computer hardware, software, and peripherals. - Capability to report metrics regularly and conduct customer satisfaction surveys. - Familiarity with mobile device administrative support and managing SIPR tokens. - Skill in asset management, including receipt, logging, documentation, and disposal of IT equipment. - Physical ability for sitting or standing for extended periods, typing and reading from a computer screen, and mobility for bending, reaching, and kneeling to complete daily duties efficiently. Desired Qualifications: - Candidate must have solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards. - Extensive knowledge of Applications - Extensive knowledge of PC Software, Operating Systems/Windows 7, 10, MS Office applications with strong Excel skills, Outlook and Internet Browser. Citrix and virtualization knowledge a plus - General knowledge of Windows technology and TCP/IP networking Education/Certifications: - High school/GED - 2+ years of experience performing PC maintenance functions - Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002 - MS Desktop Support Technician or equivalent certification preferred ATR is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability
04/03/2026
Full time
Job Description Job Title: Help Desk Technician II Job Location: Redstone Arsenal, AL, 35898 (Onsite) Compensation: $50,000 to $56,000 salary Eligibility/Clearance: Secret Clearance required. US Citizenship required. This position supports a government contract Job Description: We are looking for an enthusiastic, well-qualified individual to fill the Help Desk Technician II position and to join our team of qualified, diverse individuals. The Help Desk Technician role involves providing comprehensive help desk and asset management support. This includes managing ticket creation, escalation, and follow-up, identifying and troubleshooting issues, resolving user problems through technical troubleshooting, and ensuring all necessary data is captured in the ticketing system. Additionally, the position involves imaging and deploying virtual systems, providing initial support for incidents/problems or requests, offering technical assistance for queries related to computer systems, software, and hardware, and responding to inquiries via email, in person, or over the phone. The Help Desk Technician is responsible for creating and maintaining Standard Operating Procedures (SOPs), installing, modifying, and repairing computer hardware, software, and peripherals, and reporting metrics regularly. They also confirm resolution, conduct customer satisfaction surveys, and close tickets upon resolution of incidents, problems, or requests. Moreover, the role includes providing mobile device administrative support and assisting in providing new SIPR tokens, administrator pin resets, replacement tokens, and re-issuance of tokens. Asset Management Support services are also part of the responsibilities, which involve the receipt, logging, documentation, and disposal of IT equipment. The position may require sitting or standing for extended periods, typing and reading from a computer screen, and mobility for bending, reaching, and kneeling to complete daily duties efficiently. Lift weight up to thirty (30) pounds may be necessary. Responsibilities (include but are not limited to): - Ability to organize, prioritize and meet deadlines - Capable of conveying complex information in a simplistic manner - Strong critical thinking and problem-solving skills - Strong self-starter requiring minimal supervision - Able to take proactive measures to prevent problems rather than reactive by nature - Strong verbal and written communication to effectively express concepts, plans, and proposals Requirements: - Proficiency in managing ticket creation, escalation, and follow-up in a help desk environment. - Strong technical troubleshooting skills for resolving user problems and isolating issues. - Experience in imaging and deploying virtual systems. - Ability to provide technical assistance and support for computer systems, software, and hardware. - Excellent communication skills for responding to inquiries via email, in person, or over the phone. - Capacity to create and maintain Standard Operating Procedures (SOPs) for efficient operations. - Competence in installing, modifying, and repairing computer hardware, software, and peripherals. - Capability to report metrics regularly and conduct customer satisfaction surveys. - Familiarity with mobile device administrative support and managing SIPR tokens. - Skill in asset management, including receipt, logging, documentation, and disposal of IT equipment. - Physical ability for sitting or standing for extended periods, typing and reading from a computer screen, and mobility for bending, reaching, and kneeling to complete daily duties efficiently. Desired Qualifications: - Candidate must have solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards. - Extensive knowledge of Applications - Extensive knowledge of PC Software, Operating Systems/Windows 7, 10, MS Office applications with strong Excel skills, Outlook and Internet Browser. Citrix and virtualization knowledge a plus - General knowledge of Windows technology and TCP/IP networking Education/Certifications: - High school/GED - 2+ years of experience performing PC maintenance functions - Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002 - MS Desktop Support Technician or equivalent certification preferred ATR is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability
Come work at Amazon! Innovation is part of our DNA. Our goal is to be Earth's most customer centric company, and we are just getting started. We seek professionals who are eager to join an ambitious project that continues to push the state of the art in satellite system design, verification test, and operations. Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low latency, high speed broadband connectivity to unserved and underserved communities around the world. We are looking for a Sr. Hardware Test Engineer who combines superb technical capabilities with a demonstrated ability to get the right things done quickly and effectively. You will work with a team of top notch engineers and will collaborate with multiple spacecraft design, test, and operations teams. You should be comfortable with a high degree of ambiguity and relish the idea of solving problems that haven't been solved at scale before. Along the way, we guarantee that you will learn a lot, have fun, and make a positive impact on tens of millions of people. Export Control Requirement Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key Responsibilities Liaison with production on behalf of engineering as the first point of contact for operational support and triage of issues regarding Line Replaceable Unit (LRU) hardware testing and manufacturing. Work to optimize manufacturing test flows for avionics systems, improving quality, efficiency, rate, and overall robustness of the process flow. Review and approve manufacturing processes and/or work procedures for test of avionics LRUs. Drive disposition and corrective actions for non conformances occurring during production testing. Provide training and improve work instructions for production operators to reduce need for engineering support on repeat issues. Lead Material Review Board (MRB) efforts for avionics PCBAs/subsystems, drive Root Cause Analysis (RCA) of nonconforming materials, and provide feedback on findings to PCBA quality and manufacturing engineering partner teams. Maintain and update test station documentation including troubleshooting guides and work instructions. Work with the test engineering team to improve test stability, reduce test time, and guarantee the quality of the measurement data. Work with production manufacturing engineering to improve process flow and reduce test set up and workmanship errors. Work with the quality and manufacturing engineering teams to ensure high quality space flight hardware. Execute test rack commissioning for new production test stations or upgrades to existing stations due to new design revisions. Coordinate yearly test rack calibration and recommissioning test systems back to production. Troubleshoot and repair test set ups. Develop reporting tools on manufacturing KPIs. Travel to CMs to set up on site testing and train technicians/operators. A day in the life As a Sr. Hardware Test Engineer you will work within the avionics engineering team to support production and delivery of satellite avionics hardware Line Replaceable Units (LRUs) into the Amazon Leo satellite integration line. You will be responsible for dispositioning nonconforming parts, leading the material review board (MRB) for your system(s), and working with the electrical engineering, test engineering, test software, and manufacturing teams to root cause issues for both PCBAs/LRUs and test systems. You will support the overall manufacturing test flow and strive for process excellence, looking for opportunities to improve yield and efficiency. You will be an expert in how your subsystem(s) are tested and provide training support for manufacturing technicians, as well as co develop and sign off on manufacturing procedures. This position requires a technical understanding of functions of avionics subsystems and strong lab and test skills. You will have the opportunity to dive deep on our PCBA designs and test systems and must be able to effectively work cross functionally with multiple disciplines. About the team Our team designs, tests, and delivers avionics subsystems such as the flight computer, power management and delivery, RF, and sensing subsystems on the satellite bus. Our team designs and delivers the test systems that enable qualifying and acceptance testing these hardware subsystems for the satellite. We take ownership and work hard to deliver the highest quality solutions to support the long term success of Amazon Leo. This team consists of a broad set of technical backgrounds, and we look forward to welcoming people that are excited to help us deliver broadband internet to underserved communities! Basic Qualifications BS degree in an engineering discipline or equivalent experience. 7+ years demonstrated experience in a design, test, or production manufacturing role with new or established product lines in production. Experience with manufacturing test flows and automation within space, automotive, industrial, or consumer electronics industries. Experience or familiarity with root cause analysis of electronic devices. Experience with lab equipment like spectrum analyzers, signal generators, electronic loads, power supplies, network analyzers, high speed oscilloscopes, etc. Experience testing with SoCs, DRAMs, FPGAs, multi gigabit interfaces, power converters, sensors, operational amplifiers, and ADCs/DACs. Experience with schematic and layout ECAD tools. Experience with complex board designs, including high speed interconnects, high reliability designs, avionics, vehicle control systems, and/or motor & actuator control electronics. Experience with debugging designs with microprocessors, FPGAs, power supplies, and sensors. Preferred Qualifications 10+ years demonstrated experience in a design, test, or production manufacturing role with new or established product lines in production. Experience across a whole product lifecycle, from conception to sustained production. Experience in statistical analysis of manufacturing and test processes (MSA, Gage R&R, capability studies). Experience with space hardware qualification (MIL Std 1540 / SMC S 016) and test campaigns. Experience working with interdisciplinary teams to execute product design from concept to production. Experience with setup, control and automation of lab equipment like spectrum analyzers, signal generators, electronic loads, power supplies, network analyzers, high speed oscilloscopes, etc. Experience with control and automation of thermal chambers for hardware product testing. Demonstrated ability to manage technical projects from inception to mature execution. Fundamental knowledge of PCBA manufacturing and test flows. Solid understanding of PCBA bring up, test, and debug. Experience with data analysis tools (Python, MATLAB, etc.) to decompose manufacturing process efficiency, yields, etc. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. Compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $213,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Posted: April 7, 2025 (Updated 1 day ago)
04/02/2026
Full time
Come work at Amazon! Innovation is part of our DNA. Our goal is to be Earth's most customer centric company, and we are just getting started. We seek professionals who are eager to join an ambitious project that continues to push the state of the art in satellite system design, verification test, and operations. Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low latency, high speed broadband connectivity to unserved and underserved communities around the world. We are looking for a Sr. Hardware Test Engineer who combines superb technical capabilities with a demonstrated ability to get the right things done quickly and effectively. You will work with a team of top notch engineers and will collaborate with multiple spacecraft design, test, and operations teams. You should be comfortable with a high degree of ambiguity and relish the idea of solving problems that haven't been solved at scale before. Along the way, we guarantee that you will learn a lot, have fun, and make a positive impact on tens of millions of people. Export Control Requirement Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key Responsibilities Liaison with production on behalf of engineering as the first point of contact for operational support and triage of issues regarding Line Replaceable Unit (LRU) hardware testing and manufacturing. Work to optimize manufacturing test flows for avionics systems, improving quality, efficiency, rate, and overall robustness of the process flow. Review and approve manufacturing processes and/or work procedures for test of avionics LRUs. Drive disposition and corrective actions for non conformances occurring during production testing. Provide training and improve work instructions for production operators to reduce need for engineering support on repeat issues. Lead Material Review Board (MRB) efforts for avionics PCBAs/subsystems, drive Root Cause Analysis (RCA) of nonconforming materials, and provide feedback on findings to PCBA quality and manufacturing engineering partner teams. Maintain and update test station documentation including troubleshooting guides and work instructions. Work with the test engineering team to improve test stability, reduce test time, and guarantee the quality of the measurement data. Work with production manufacturing engineering to improve process flow and reduce test set up and workmanship errors. Work with the quality and manufacturing engineering teams to ensure high quality space flight hardware. Execute test rack commissioning for new production test stations or upgrades to existing stations due to new design revisions. Coordinate yearly test rack calibration and recommissioning test systems back to production. Troubleshoot and repair test set ups. Develop reporting tools on manufacturing KPIs. Travel to CMs to set up on site testing and train technicians/operators. A day in the life As a Sr. Hardware Test Engineer you will work within the avionics engineering team to support production and delivery of satellite avionics hardware Line Replaceable Units (LRUs) into the Amazon Leo satellite integration line. You will be responsible for dispositioning nonconforming parts, leading the material review board (MRB) for your system(s), and working with the electrical engineering, test engineering, test software, and manufacturing teams to root cause issues for both PCBAs/LRUs and test systems. You will support the overall manufacturing test flow and strive for process excellence, looking for opportunities to improve yield and efficiency. You will be an expert in how your subsystem(s) are tested and provide training support for manufacturing technicians, as well as co develop and sign off on manufacturing procedures. This position requires a technical understanding of functions of avionics subsystems and strong lab and test skills. You will have the opportunity to dive deep on our PCBA designs and test systems and must be able to effectively work cross functionally with multiple disciplines. About the team Our team designs, tests, and delivers avionics subsystems such as the flight computer, power management and delivery, RF, and sensing subsystems on the satellite bus. Our team designs and delivers the test systems that enable qualifying and acceptance testing these hardware subsystems for the satellite. We take ownership and work hard to deliver the highest quality solutions to support the long term success of Amazon Leo. This team consists of a broad set of technical backgrounds, and we look forward to welcoming people that are excited to help us deliver broadband internet to underserved communities! Basic Qualifications BS degree in an engineering discipline or equivalent experience. 7+ years demonstrated experience in a design, test, or production manufacturing role with new or established product lines in production. Experience with manufacturing test flows and automation within space, automotive, industrial, or consumer electronics industries. Experience or familiarity with root cause analysis of electronic devices. Experience with lab equipment like spectrum analyzers, signal generators, electronic loads, power supplies, network analyzers, high speed oscilloscopes, etc. Experience testing with SoCs, DRAMs, FPGAs, multi gigabit interfaces, power converters, sensors, operational amplifiers, and ADCs/DACs. Experience with schematic and layout ECAD tools. Experience with complex board designs, including high speed interconnects, high reliability designs, avionics, vehicle control systems, and/or motor & actuator control electronics. Experience with debugging designs with microprocessors, FPGAs, power supplies, and sensors. Preferred Qualifications 10+ years demonstrated experience in a design, test, or production manufacturing role with new or established product lines in production. Experience across a whole product lifecycle, from conception to sustained production. Experience in statistical analysis of manufacturing and test processes (MSA, Gage R&R, capability studies). Experience with space hardware qualification (MIL Std 1540 / SMC S 016) and test campaigns. Experience working with interdisciplinary teams to execute product design from concept to production. Experience with setup, control and automation of lab equipment like spectrum analyzers, signal generators, electronic loads, power supplies, network analyzers, high speed oscilloscopes, etc. Experience with control and automation of thermal chambers for hardware product testing. Demonstrated ability to manage technical projects from inception to mature execution. Fundamental knowledge of PCBA manufacturing and test flows. Solid understanding of PCBA bring up, test, and debug. Experience with data analysis tools (Python, MATLAB, etc.) to decompose manufacturing process efficiency, yields, etc. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. Compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $213,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Posted: April 7, 2025 (Updated 1 day ago)
Communication Technology Services (CTS)
Marlborough, Massachusetts
Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of distributed antenna system (DAS), small cell, and 4G/5G private cellular networks for enterprise customers. We are seeking an experienced cellular industry professional to be a Network Engineer for our highly successful Forte cellular signal source service offering. The Network Engineer is responsible for designing, deploying, and supporting signal source solutions that employ 4G and 5G baseband units and radios from AT&T, Verizon and T-Mobile to power in-building cellular systems. This is an exceptional opportunity to join the CTS Team! We are a dedicated, hard-working group of like-minded individuals who are changing the industry by designing, deploying, and operating industry-leading public and private cellular networks. We offer our customers custom, carrier-grade in-building and campus connectivity solutions, solving and managing the most complex networking challenges. We are seeking key contributors to fuel our continued growth and expansion. If you think you may have what it takes, apply today! Job Description We are seeking a Network Engineer, Signal Source Solutions who has extensive experience with in-building cellular network solutions including both passive and active DAS, Radio Dot , SpiderCloud and OneCell as well as the IP networking technology needed for interconnecting the components of these systems. The ideal candidate has worked at either Verizon, AT&T or T-Mobile as part of their in-building teams and/or has direct experience supporting these network operators having worked at one of the large in-building system OEMs such as ADRF, Commscope, Corning, Ericsson, JMA or SOLiD. The Network Engineer is responsible for both pre-sales technical analysis and the successful deployment of radio systems that support AT&T, Verizon and T-Mobile signal on in-building cellular networks. The Network Engineer will have extensive experience in both in-building cellular system architecture as well as in IP networking, firewall setup, VPN configurations, and other skills needed to design, configure and support the front haul and backhaul networks used to interconnect the RF components of an in-building cellular network. The Network Engineer will combine technical knowledge and cross-organizational skills to coordinate with co-workers managing other aspects of design, project management, and installation. The Network Engineer will directly work with technical staff at the customer site and with engineers at the mobile operators in both the planning and the deployment phases of a project. Key Responsibilities Work with CTS sales organizations to consult with prospects on their requirements and then create signal source bill of materials fitting both the technical requirements of the project as well as scaled to the financial needs of CTS and the customer. Coordinate with CTS in-building RF engineering teams to review iBwave designs and match signal source equipment and IP networking equipment with the DAS or small cell in-building cellular equipment proposed to the customer. Author documentation on rack layouts, IP network configuration, coax connections, and firewall configurations that allow technicians to correctly configure and physically install all the signal source equipment and connect it to the head end and Internet backhaul correctly. Be available to assist over the phone or travel to a site to provide assistance with configurations and troubleshooting of IP networking and signal source equipment. Troubleshoot and resolve problems in IP networking and signal source operation during deployments and also when problems occur with a deployed system during both standard working hours and off hours if called up. Qualifications Experience working as part of an in-building coverage team at AT&T, Verizon or T-Mobile, either as an employee of one of these companies or as a key supplier to these companies is required. Proven track record in designing and deploying in-building cellular networks required. Certifications or relevant work experience in IP networking, VPN configurations, and firewall deployments is required and experience specifically with Fortinet is preferred. Proficiency with the iBwave is required sufficient to review designs, make recommendations on improvements if needed, and to make necessary changes to the signal source equipment contained in the design. Experience working within groups responsible for rapid field deployments preferred. Experience working within groups using comprehensive project management tools to guide and track deployment activities preferred. Demonstrated ability for prioritizing activities, time management and organizing work activities. Highly motivated and self-driven with ability to identify and complete tasks without direct supervision. Strong communication and problem-solving skills. Ability to troubleshoot network problems and work under pressure during both business hours and if called upon, in off-hours. BS/BA degree, preferably in Engineering or equivalent experience. Salary 105-135K commensurate with experience This is full time, salaried position and we offer benefits including Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays and 401K. PI9bad23e353f4-5515
04/01/2026
Full time
Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of distributed antenna system (DAS), small cell, and 4G/5G private cellular networks for enterprise customers. We are seeking an experienced cellular industry professional to be a Network Engineer for our highly successful Forte cellular signal source service offering. The Network Engineer is responsible for designing, deploying, and supporting signal source solutions that employ 4G and 5G baseband units and radios from AT&T, Verizon and T-Mobile to power in-building cellular systems. This is an exceptional opportunity to join the CTS Team! We are a dedicated, hard-working group of like-minded individuals who are changing the industry by designing, deploying, and operating industry-leading public and private cellular networks. We offer our customers custom, carrier-grade in-building and campus connectivity solutions, solving and managing the most complex networking challenges. We are seeking key contributors to fuel our continued growth and expansion. If you think you may have what it takes, apply today! Job Description We are seeking a Network Engineer, Signal Source Solutions who has extensive experience with in-building cellular network solutions including both passive and active DAS, Radio Dot , SpiderCloud and OneCell as well as the IP networking technology needed for interconnecting the components of these systems. The ideal candidate has worked at either Verizon, AT&T or T-Mobile as part of their in-building teams and/or has direct experience supporting these network operators having worked at one of the large in-building system OEMs such as ADRF, Commscope, Corning, Ericsson, JMA or SOLiD. The Network Engineer is responsible for both pre-sales technical analysis and the successful deployment of radio systems that support AT&T, Verizon and T-Mobile signal on in-building cellular networks. The Network Engineer will have extensive experience in both in-building cellular system architecture as well as in IP networking, firewall setup, VPN configurations, and other skills needed to design, configure and support the front haul and backhaul networks used to interconnect the RF components of an in-building cellular network. The Network Engineer will combine technical knowledge and cross-organizational skills to coordinate with co-workers managing other aspects of design, project management, and installation. The Network Engineer will directly work with technical staff at the customer site and with engineers at the mobile operators in both the planning and the deployment phases of a project. Key Responsibilities Work with CTS sales organizations to consult with prospects on their requirements and then create signal source bill of materials fitting both the technical requirements of the project as well as scaled to the financial needs of CTS and the customer. Coordinate with CTS in-building RF engineering teams to review iBwave designs and match signal source equipment and IP networking equipment with the DAS or small cell in-building cellular equipment proposed to the customer. Author documentation on rack layouts, IP network configuration, coax connections, and firewall configurations that allow technicians to correctly configure and physically install all the signal source equipment and connect it to the head end and Internet backhaul correctly. Be available to assist over the phone or travel to a site to provide assistance with configurations and troubleshooting of IP networking and signal source equipment. Troubleshoot and resolve problems in IP networking and signal source operation during deployments and also when problems occur with a deployed system during both standard working hours and off hours if called up. Qualifications Experience working as part of an in-building coverage team at AT&T, Verizon or T-Mobile, either as an employee of one of these companies or as a key supplier to these companies is required. Proven track record in designing and deploying in-building cellular networks required. Certifications or relevant work experience in IP networking, VPN configurations, and firewall deployments is required and experience specifically with Fortinet is preferred. Proficiency with the iBwave is required sufficient to review designs, make recommendations on improvements if needed, and to make necessary changes to the signal source equipment contained in the design. Experience working within groups responsible for rapid field deployments preferred. Experience working within groups using comprehensive project management tools to guide and track deployment activities preferred. Demonstrated ability for prioritizing activities, time management and organizing work activities. Highly motivated and self-driven with ability to identify and complete tasks without direct supervision. Strong communication and problem-solving skills. Ability to troubleshoot network problems and work under pressure during both business hours and if called upon, in off-hours. BS/BA degree, preferably in Engineering or equivalent experience. Salary 105-135K commensurate with experience This is full time, salaried position and we offer benefits including Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays and 401K. PI9bad23e353f4-5515
Direct applicants only. We are not seeking 3rd party recruitment services this time. Join a team where leadership, innovation, and community connection come together. Smithville-Southern Indiana's trusted provider of Internet, Voice, Security, and Enterprise data services-is looking for a Supervisor, Telecom Operations who's passionate about supporting people, improving processes, and delivering exceptional customer experiences. Why This Role Matters As the Supervisor of Telecom Operations, you will lead a skilled team of six Telecom Technicians who keep our customers connected and our network performing at its best. You'll coach and mentor talent, help shape operational standards, and play a key role in advancing Smithville's commitment to quality service and continuous improvement. This is a great opportunity for someone who enjoys a mix of fieldwork, leadership, and cross department collaboration-while contributing to a company with over 100 years of trusted service in Indiana. To get an idea of the team you will lead, watch "A Day in the Life of a Telecom Technician". What You'll Do Field Leadership (40%) - Work alongside technicians in the field, providing guidance and hands-on support - Conduct quality checks to ensure proper SOPs and safety standards - Assist with urgent service needs and overflow work - Coach team members to support their growth and performance Operations Coordination (30%) - Serve as the communication hub for the team - Share updates, troubleshoot issues, and coordinate with internal partners - Help maintain smooth daily operations and workflow Project Coordination (15%) - Prioritize and plan Enterprise & Business Solutions projects - Partner with the Telecom Project Coordinator for alignment - Communicate project status with technicians and stakeholders Team & Performance Management (10%) - Lead performance reviews and provide ongoing feedback - Approve timesheets and schedule requests - Ensure accurate documentation and policy compliance - Facilitate team meetings to discuss goals, progress, and challenges - Collaborate with HR on recognition programs and performance matters Other Duties (5%) - Support additional initiatives that help the team and organization succeed What You Need to Bring Minimum Qualifications - Associate's degree or equivalent telecom industry experience - 2+ years of experience in fiber-optic splicing, equipment installation, structured cabling, troubleshooting, and verification - Proficiency with hand tools, splicer machines, OTDR, and Microsoft Office - Strong problem-solving, critical thinking, and communication skills - Valid driver's license and safe driving record - Ability to distinguish colors Preferred Qualifications - Previous experience leading or supervising a team - Familiarity with networking, wireless protocols, security systems, GPON, Calix FTTH, and project management - Ability to learn workforce management or operations software Physical & Working Environment - Office, indoor, and outdoor fieldwork in varying conditions - Occasional exposure to heights, vibrations, and confined spaces - Standard 40-hour workweek with potential evening/weekend needs - Physical activity including climbing, bending, kneeling, and lifting 45+ lbs What We Offer - Professional development, tuition reimbursement, and training - Company-paid Dental, Term Life, and Long-Term Disability - Low-cost Medical options, Vision, and Prescription coverage - HSA with annual employer contributions - 401(k) with company match - Generous PTO and paid holidays - Discounts on Smithville products and services Who We Are For over 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. Smithville is proud to be an equal opportunity employer. Powered by JazzHR PI7065f6-
01/15/2026
Full time
Direct applicants only. We are not seeking 3rd party recruitment services this time. Join a team where leadership, innovation, and community connection come together. Smithville-Southern Indiana's trusted provider of Internet, Voice, Security, and Enterprise data services-is looking for a Supervisor, Telecom Operations who's passionate about supporting people, improving processes, and delivering exceptional customer experiences. Why This Role Matters As the Supervisor of Telecom Operations, you will lead a skilled team of six Telecom Technicians who keep our customers connected and our network performing at its best. You'll coach and mentor talent, help shape operational standards, and play a key role in advancing Smithville's commitment to quality service and continuous improvement. This is a great opportunity for someone who enjoys a mix of fieldwork, leadership, and cross department collaboration-while contributing to a company with over 100 years of trusted service in Indiana. To get an idea of the team you will lead, watch "A Day in the Life of a Telecom Technician". What You'll Do Field Leadership (40%) - Work alongside technicians in the field, providing guidance and hands-on support - Conduct quality checks to ensure proper SOPs and safety standards - Assist with urgent service needs and overflow work - Coach team members to support their growth and performance Operations Coordination (30%) - Serve as the communication hub for the team - Share updates, troubleshoot issues, and coordinate with internal partners - Help maintain smooth daily operations and workflow Project Coordination (15%) - Prioritize and plan Enterprise & Business Solutions projects - Partner with the Telecom Project Coordinator for alignment - Communicate project status with technicians and stakeholders Team & Performance Management (10%) - Lead performance reviews and provide ongoing feedback - Approve timesheets and schedule requests - Ensure accurate documentation and policy compliance - Facilitate team meetings to discuss goals, progress, and challenges - Collaborate with HR on recognition programs and performance matters Other Duties (5%) - Support additional initiatives that help the team and organization succeed What You Need to Bring Minimum Qualifications - Associate's degree or equivalent telecom industry experience - 2+ years of experience in fiber-optic splicing, equipment installation, structured cabling, troubleshooting, and verification - Proficiency with hand tools, splicer machines, OTDR, and Microsoft Office - Strong problem-solving, critical thinking, and communication skills - Valid driver's license and safe driving record - Ability to distinguish colors Preferred Qualifications - Previous experience leading or supervising a team - Familiarity with networking, wireless protocols, security systems, GPON, Calix FTTH, and project management - Ability to learn workforce management or operations software Physical & Working Environment - Office, indoor, and outdoor fieldwork in varying conditions - Occasional exposure to heights, vibrations, and confined spaces - Standard 40-hour workweek with potential evening/weekend needs - Physical activity including climbing, bending, kneeling, and lifting 45+ lbs What We Offer - Professional development, tuition reimbursement, and training - Company-paid Dental, Term Life, and Long-Term Disability - Low-cost Medical options, Vision, and Prescription coverage - HSA with annual employer contributions - 401(k) with company match - Generous PTO and paid holidays - Discounts on Smithville products and services Who We Are For over 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. Smithville is proud to be an equal opportunity employer. Powered by JazzHR PI7065f6-
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
01/14/2026
Full time
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
Basic Electrical Instructor - Professional Expert, Short Term, Temporary Kern Community College District Salary: $35.00 - $60.00 Hourly Job Type: Temporary Classified Substitute Job Number: FY21-22-00712 Location: District Office, CA Department: Clean Energy Basic Function This is a professional expert, short term temporary hourly opportunity. Electrical Safety and Basic Electrical Instructor looking for instructor/trainers with experience training electrical technicians to train participants in our Energy Careers Training program. Strong knowledge of electronic controls, electrical systems, electrical circuit layout, designs and diagrams. Minimum Qualifications A minimum of five years industry experience is required. Desirable Qualification: Associates Degree or Bachelor's Degree Prior experience with Solar energy desirable Knowledge & Abilities ABILITY TO: Meet schedules and timelines.Work flexible hours, including evenings and weekends.Travel as requiredEstablish good working relationships with a variety of individuals and organizations and facilitate inter-organizational cooperation.Learn College and District organization and applicable operations, policies, and procedures.Utilize internet research, computer word processing, electronic mail, and spreadsheet programs.Communicate effectively both orally and in writing. SPECIAL INSTRUCTIONS: First Review of Applications: Complete application packets will be accepted until the position is filled. The College reserves the right to extend time limits or re-initiate the recruitment/selection process at any point. Completed application packet must include: Completed Online Application for Employment form Current resume Copy of legible transcripts, if applicable List of five (5) professional references - Listed on application form It is the applicant's responsibility to redact (or remove) any personal information from all documents prior to uploading. This includes Social Security Numbers, Date of Birth, and any photos of the applicant. Foreign Degree: Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your on-line application. Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements. EEO Plan (Download PDF reader) (Download PDF reader) (Download PDF reader) Note: The District is strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District encourages a diverse pool of applicants and does not discriminate on the basis of national origin, religion, age, gender, gender identity, gender expression, race or ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices._ Discrimination Free Work Environment The District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission. All applicants must apply online at . Emails will not be accepted. jeid-b92ac5e501b4624baaf46516c852823c Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency
01/14/2026
Full time
Basic Electrical Instructor - Professional Expert, Short Term, Temporary Kern Community College District Salary: $35.00 - $60.00 Hourly Job Type: Temporary Classified Substitute Job Number: FY21-22-00712 Location: District Office, CA Department: Clean Energy Basic Function This is a professional expert, short term temporary hourly opportunity. Electrical Safety and Basic Electrical Instructor looking for instructor/trainers with experience training electrical technicians to train participants in our Energy Careers Training program. Strong knowledge of electronic controls, electrical systems, electrical circuit layout, designs and diagrams. Minimum Qualifications A minimum of five years industry experience is required. Desirable Qualification: Associates Degree or Bachelor's Degree Prior experience with Solar energy desirable Knowledge & Abilities ABILITY TO: Meet schedules and timelines.Work flexible hours, including evenings and weekends.Travel as requiredEstablish good working relationships with a variety of individuals and organizations and facilitate inter-organizational cooperation.Learn College and District organization and applicable operations, policies, and procedures.Utilize internet research, computer word processing, electronic mail, and spreadsheet programs.Communicate effectively both orally and in writing. SPECIAL INSTRUCTIONS: First Review of Applications: Complete application packets will be accepted until the position is filled. The College reserves the right to extend time limits or re-initiate the recruitment/selection process at any point. Completed application packet must include: Completed Online Application for Employment form Current resume Copy of legible transcripts, if applicable List of five (5) professional references - Listed on application form It is the applicant's responsibility to redact (or remove) any personal information from all documents prior to uploading. This includes Social Security Numbers, Date of Birth, and any photos of the applicant. Foreign Degree: Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your on-line application. Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements. EEO Plan (Download PDF reader) (Download PDF reader) (Download PDF reader) Note: The District is strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District encourages a diverse pool of applicants and does not discriminate on the basis of national origin, religion, age, gender, gender identity, gender expression, race or ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices._ Discrimination Free Work Environment The District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission. All applicants must apply online at . Emails will not be accepted. jeid-b92ac5e501b4624baaf46516c852823c Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency
DESCRIPTION Under the direction of an assigned supervisor, provides a variety of specialized learning support services to students in designated Learning Center programs; trains and provides work direction to assigned students or volunteer tutors and other student and hourly employees; performs other related duties as may be assigned. REPRESENTATIVE DUTIES E = indicates essential duties of the position Performs a variety of specialized learning support services to students in a designated Learning Center programs; explains and demonstrates concepts and creates or modifies materials as necessary; discusses and resolves employee and student problems, issues, and need. (E)Coordinates, schedules and administers tests, drills and other evaluation tools; determines appropriate skill level and recommends resources for improvement, including print, audio-visual, computer and tutorial resources. (E)Creates and maintains individual student files; inputs information into a database; updates student progress according to established procedures. (E)Supervises student or volunteer tutors and other student and hourly employees; schedules tutoring appointments to tutor availability; recruits, interviews and screens new tutors; trains tutors on computer hardware and software applications; maintains records of tutor work hours, payroll and related personnel files; evaluates tutors' performance; schedules training and tutoring; contacts tutees and tutors regarding absences or rescheduling. (E)Operates and maintains computers in the designated lab; troubleshoot program malfunctions; loads and unloads software; selects software in conjunction with the Learning Center Technician, faculty, and other personnel; assists students with computer operations as necessary. (E)Updates and tracks students' progress; confers with faculty and staff about how to better serve students. (E)Collects, analyzes, and interprets data regarding student attendance and tutorial programs; conducts database research and prepares reports to discuss with faculty and staff. (E)Develops and modifies flyers, forms, and documents for use in programs.Operates a variety of equipment related to the tutor center, including computers and software applications, web site, calculators, audio-visual equipment and others. (E)Designs program Web pages using established IT standards.Maintains current knowledge of tutoring and learning theory, instructional/software, Internet, video, conferencing, distance education, and multimedia equipment used in support and tutoring programs. (E)Orders, receives and stores supplies, materials and equipment; maintains inventories to assure adequate levels; prepares and maintains related records and reports.Provides students with a variety of college services and referrals as appropriate. (E)Coordinates with co-workers and faculty a marketing plan for the programs and the Learning Center.Tracks and projects budgets and operates programs accordingly and assist in seeking other funding sources.Assists in conducting professional student tutor training using established industry standards.Conducts programs specific workshops for students and tutors.Maintains work areas in a clean, safe and orderly condition.Performs related duties as assigned.MINIMUM QUALIFICATIONS EDUCATION AND EXPERIENCE : Any combination equivalent to: two years of college-level course work in one or more specific subject area and two years practical experience in area of specialization. KNOWLEDGE OF: Tutoring/learning theory and practice with adult learners. Principles, practices, procedures and equipment of an assigned instructional support labs. Providing care and security of equipment, materials and supplies. Basic computer operations, maintenance, and repair. Principles and practices of providing work direction and training. Record-keeping techniques. Correct English usage, grammar, spelling, punctuation and vocabulary. District organization, operations, policies and objectives. Technical aspects of an assigned subject area. Oral and written communication skills. Interpersonal skills using tact, patience and courtesy. ABILITY TO: Develop and maintains effective working relationships. To work effectively with minimal direction or supervision on a variety of tasks concurrently while meeting established deadlines and changing priorities. Perform specialized and technical duties to assure efficient center operations. Provide information and assistance to a diverse student and staff population. Interpret, apply, and explain rules, regulations, policies, and procedures. Assure the care and security of equipment, materials and supplies. Maintain learning equipment in proper working order. Understand and follow oral and written directions. Work independently with little direction. Exercise judgment in complex matters. Foster an environment that is sensitive to the needs of a diverse population. Anticipate and adjust for fluctuations in workload, schedules, etc Work confidentially with discretion. Communicate effectively both orally and in writing. Establish and maintain effective working relationships with others. Meet schedules and time lines and anticipate and adjust for fluctuations in workload and schedules, etc. Organizes and assembles data. Maintain records and prepare reports. Train and provide work direction to others. WORK DIRECTION, LEAD AND SUPERVISORY RESPONSIBILITIES : Provides work direction to student workers and hourly workers. CONTACTS : Co-workers, other departmental staff, faculty, students and members of the general public. PHYSICAL EFFORT : Primarily sedentary with intermittent light to moderate physical exertion Occasional light lifting and carrying of objects weighing 25 pounds or less Light to moderate repetitive use of hands, wrists and forearms while working on computer Standing for extended periods of time. WORKING CONDITIONS : Indoor office classroom environment Frequent to constant contact with and interruptions by individuals in person or via phone Intermittent exposure to impatient students. OTHER INFORMATION APPLICATION PROCESS This position requires the following documents to be attached to your online application in order to be considered: ApplicationCurrent resumeLetter of intent that addresses minimum and desirable qualifications.Scanned copy of official transcripts with required degree(s). Foreign transcripts and degrees require official certification of equivalency to U.S. transcripts and degrees by a certified U.S. review service at the time of application and must identify graduate level coursework.Applications with incomplete information (i.e., statements such as "see resume") or missing documents will not be considered. SUPPLEMENTAL INFORMATION Each recruitment is conducted independently from others; therefore, interested parties need to submit separate complete application packages for each position they apply. Applicants may be subject to passing an examination (written/technical), as appropriate to the requirements of the position. Residency within a reasonable geographical area of the college may be necessary. Travel expenses for pre-employment interviews and employment processing will not be authorized. VISA AVC does not sponsor visas. ACCOMMODATIONS If you have, any questions or concerns/if you require accommodations for the application process in compliance with the Americans with Disabilities Act, please contact the Human Resources Office at . COMMITMENT TO DIVERSITY AND EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Antelope Valley Community College District (AVC) is committed to employing administrators, faculty, and staff members who are dedicated to student success. AVC recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students. AVC is committed to hiring processes that support equal opportunity, diversity, and provide equitable consideration for all candidates as required in federal and state laws and regulations. To find out more about AVC, please visit our website at avc.edu. Annual Security Report is provided by Antelope Valley College for prospective students and employees. A copy of this report is available at
01/14/2026
Full time
DESCRIPTION Under the direction of an assigned supervisor, provides a variety of specialized learning support services to students in designated Learning Center programs; trains and provides work direction to assigned students or volunteer tutors and other student and hourly employees; performs other related duties as may be assigned. REPRESENTATIVE DUTIES E = indicates essential duties of the position Performs a variety of specialized learning support services to students in a designated Learning Center programs; explains and demonstrates concepts and creates or modifies materials as necessary; discusses and resolves employee and student problems, issues, and need. (E)Coordinates, schedules and administers tests, drills and other evaluation tools; determines appropriate skill level and recommends resources for improvement, including print, audio-visual, computer and tutorial resources. (E)Creates and maintains individual student files; inputs information into a database; updates student progress according to established procedures. (E)Supervises student or volunteer tutors and other student and hourly employees; schedules tutoring appointments to tutor availability; recruits, interviews and screens new tutors; trains tutors on computer hardware and software applications; maintains records of tutor work hours, payroll and related personnel files; evaluates tutors' performance; schedules training and tutoring; contacts tutees and tutors regarding absences or rescheduling. (E)Operates and maintains computers in the designated lab; troubleshoot program malfunctions; loads and unloads software; selects software in conjunction with the Learning Center Technician, faculty, and other personnel; assists students with computer operations as necessary. (E)Updates and tracks students' progress; confers with faculty and staff about how to better serve students. (E)Collects, analyzes, and interprets data regarding student attendance and tutorial programs; conducts database research and prepares reports to discuss with faculty and staff. (E)Develops and modifies flyers, forms, and documents for use in programs.Operates a variety of equipment related to the tutor center, including computers and software applications, web site, calculators, audio-visual equipment and others. (E)Designs program Web pages using established IT standards.Maintains current knowledge of tutoring and learning theory, instructional/software, Internet, video, conferencing, distance education, and multimedia equipment used in support and tutoring programs. (E)Orders, receives and stores supplies, materials and equipment; maintains inventories to assure adequate levels; prepares and maintains related records and reports.Provides students with a variety of college services and referrals as appropriate. (E)Coordinates with co-workers and faculty a marketing plan for the programs and the Learning Center.Tracks and projects budgets and operates programs accordingly and assist in seeking other funding sources.Assists in conducting professional student tutor training using established industry standards.Conducts programs specific workshops for students and tutors.Maintains work areas in a clean, safe and orderly condition.Performs related duties as assigned.MINIMUM QUALIFICATIONS EDUCATION AND EXPERIENCE : Any combination equivalent to: two years of college-level course work in one or more specific subject area and two years practical experience in area of specialization. KNOWLEDGE OF: Tutoring/learning theory and practice with adult learners. Principles, practices, procedures and equipment of an assigned instructional support labs. Providing care and security of equipment, materials and supplies. Basic computer operations, maintenance, and repair. Principles and practices of providing work direction and training. Record-keeping techniques. Correct English usage, grammar, spelling, punctuation and vocabulary. District organization, operations, policies and objectives. Technical aspects of an assigned subject area. Oral and written communication skills. Interpersonal skills using tact, patience and courtesy. ABILITY TO: Develop and maintains effective working relationships. To work effectively with minimal direction or supervision on a variety of tasks concurrently while meeting established deadlines and changing priorities. Perform specialized and technical duties to assure efficient center operations. Provide information and assistance to a diverse student and staff population. Interpret, apply, and explain rules, regulations, policies, and procedures. Assure the care and security of equipment, materials and supplies. Maintain learning equipment in proper working order. Understand and follow oral and written directions. Work independently with little direction. Exercise judgment in complex matters. Foster an environment that is sensitive to the needs of a diverse population. Anticipate and adjust for fluctuations in workload, schedules, etc Work confidentially with discretion. Communicate effectively both orally and in writing. Establish and maintain effective working relationships with others. Meet schedules and time lines and anticipate and adjust for fluctuations in workload and schedules, etc. Organizes and assembles data. Maintain records and prepare reports. Train and provide work direction to others. WORK DIRECTION, LEAD AND SUPERVISORY RESPONSIBILITIES : Provides work direction to student workers and hourly workers. CONTACTS : Co-workers, other departmental staff, faculty, students and members of the general public. PHYSICAL EFFORT : Primarily sedentary with intermittent light to moderate physical exertion Occasional light lifting and carrying of objects weighing 25 pounds or less Light to moderate repetitive use of hands, wrists and forearms while working on computer Standing for extended periods of time. WORKING CONDITIONS : Indoor office classroom environment Frequent to constant contact with and interruptions by individuals in person or via phone Intermittent exposure to impatient students. OTHER INFORMATION APPLICATION PROCESS This position requires the following documents to be attached to your online application in order to be considered: ApplicationCurrent resumeLetter of intent that addresses minimum and desirable qualifications.Scanned copy of official transcripts with required degree(s). Foreign transcripts and degrees require official certification of equivalency to U.S. transcripts and degrees by a certified U.S. review service at the time of application and must identify graduate level coursework.Applications with incomplete information (i.e., statements such as "see resume") or missing documents will not be considered. SUPPLEMENTAL INFORMATION Each recruitment is conducted independently from others; therefore, interested parties need to submit separate complete application packages for each position they apply. Applicants may be subject to passing an examination (written/technical), as appropriate to the requirements of the position. Residency within a reasonable geographical area of the college may be necessary. Travel expenses for pre-employment interviews and employment processing will not be authorized. VISA AVC does not sponsor visas. ACCOMMODATIONS If you have, any questions or concerns/if you require accommodations for the application process in compliance with the Americans with Disabilities Act, please contact the Human Resources Office at . COMMITMENT TO DIVERSITY AND EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Antelope Valley Community College District (AVC) is committed to employing administrators, faculty, and staff members who are dedicated to student success. AVC recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students. AVC is committed to hiring processes that support equal opportunity, diversity, and provide equitable consideration for all candidates as required in federal and state laws and regulations. To find out more about AVC, please visit our website at avc.edu. Annual Security Report is provided by Antelope Valley College for prospective students and employees. A copy of this report is available at
Pay Grade/Pay Range: Minimum: $19.33 - Midpoint: $24.18 (Hourly N5) Department/Organization: 505171 - Supply Store - Ferguson Normal Work Schedule: Monday - Friday 8:00am to 5:00pm; some weekends, on-call, and extended hours as needed. Job Summary: The Desktop Support Technician I performs tier I desktop support services. Sets up and installs PC and peripheral devices. Creates new tickets and service requests in accordance with established procedures. Resolves routine questions and problems. Refers more complex issues to higher levels. Additional Department Summary: Provides technical support and repair service support for customers' computer related issues. Provides customer service for the Tide Tech area of the Supply Store. Assists with ordering and stocking of Apple systems and other computer related merchandise from various vendors. Assists with training and supervising others in the Tide Tech area. Assists with overseeing the Store's systems and remote activities such as course material buybacks, Quad sales, and any activities requiring access to the Store's network and servers. Assists with all technical issues involving both hardware and software. Requires on-call hours, including after normal work hours and weekends. Required Minimum Qualifications: High school diploma or GED. Skills and Knowledge: Must have advanced computer skills. Experience in providing computer technical support and/or sales of computers and supporting software. Excellent customer service skills. Ability to learn the computerized inventory control/accounting/point-of-sale system. Ability to become an Apple Certified Macintosh Technician (ACMT) if not already certified. Preferred Qualifications: Associate's degree in a computer-related or other relevant technical field with one (1) year of relevant computer-related work experience. Apple Certified Macintosh Technician certification (ACMT). Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made. Equal Employment Opportunity : The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC's Know Your Rights: Workplace discrimination is illegal poster. The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.
01/14/2026
Full time
Pay Grade/Pay Range: Minimum: $19.33 - Midpoint: $24.18 (Hourly N5) Department/Organization: 505171 - Supply Store - Ferguson Normal Work Schedule: Monday - Friday 8:00am to 5:00pm; some weekends, on-call, and extended hours as needed. Job Summary: The Desktop Support Technician I performs tier I desktop support services. Sets up and installs PC and peripheral devices. Creates new tickets and service requests in accordance with established procedures. Resolves routine questions and problems. Refers more complex issues to higher levels. Additional Department Summary: Provides technical support and repair service support for customers' computer related issues. Provides customer service for the Tide Tech area of the Supply Store. Assists with ordering and stocking of Apple systems and other computer related merchandise from various vendors. Assists with training and supervising others in the Tide Tech area. Assists with overseeing the Store's systems and remote activities such as course material buybacks, Quad sales, and any activities requiring access to the Store's network and servers. Assists with all technical issues involving both hardware and software. Requires on-call hours, including after normal work hours and weekends. Required Minimum Qualifications: High school diploma or GED. Skills and Knowledge: Must have advanced computer skills. Experience in providing computer technical support and/or sales of computers and supporting software. Excellent customer service skills. Ability to learn the computerized inventory control/accounting/point-of-sale system. Ability to become an Apple Certified Macintosh Technician (ACMT) if not already certified. Preferred Qualifications: Associate's degree in a computer-related or other relevant technical field with one (1) year of relevant computer-related work experience. Apple Certified Macintosh Technician certification (ACMT). Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made. Equal Employment Opportunity : The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC's Know Your Rights: Workplace discrimination is illegal poster. The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.
Pay Grade/Pay Range: Minimum: $19.33 - Midpoint: $24.18 (Hourly N5) Department/Organization: 206221 - Technology Services Normal Work Schedule: Monday - Friday 8:00am to 5:00pm Note to Applicants: Position is eligible for hybrid work subject to University policy . Job Summary: The College IT Support Technician I provides service to faculty, staff, and students utilizing college computer systems. Performs basic on-site troubleshooting, repair, and maintenance involving computer hardware and software. Resolves issues over the phone, email, or walk-ins. Monitors requests through completion and performs all related communication with customers. Coordinates outside vendors for installation and maintenance of multimedia equipment as needed. May provide guidance and/or supervision to student IT technical workers. May provide on-site support for server issues in the event of service outages. Additional Department Summary: Performs troubleshooting, repair and maintenance involving computer hardware and software. Oversees maintenance and operational readiness of all Culverhouse classrooms, computer labs, and desktop computers. Recruits, hires, and trains a student staff to help provide support. Develops and maintains comprehensive maintenance and operational readiness support logs to ensure the cost effective and timely support of all hardware and system software, electronic, and mechanical support equipment. Required Minimum Qualifications: High school diploma or GED. Additional Required Department Minimum Qualifications: Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions. Skills and Knowledge: Ability to troubleshoot Windows based systems and software. Ability to maintain complex audio visual systems and Network and User Administration. Demonstrated interpersonal skills. Preferred Qualifications: Two (2) years experience managing student employees and management and use of trouble ticket software. Experience troubleshooting Linux and Apple based systems. Certifications from Apple, Dell, Microsoft, Red Hat, Crestron, A+, etc. Experience with PHP and Ruby. Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made. Equal Employment Opportunity : The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC's Know Your Rights: Workplace discrimination is illegal poster. The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.
01/14/2026
Full time
Pay Grade/Pay Range: Minimum: $19.33 - Midpoint: $24.18 (Hourly N5) Department/Organization: 206221 - Technology Services Normal Work Schedule: Monday - Friday 8:00am to 5:00pm Note to Applicants: Position is eligible for hybrid work subject to University policy . Job Summary: The College IT Support Technician I provides service to faculty, staff, and students utilizing college computer systems. Performs basic on-site troubleshooting, repair, and maintenance involving computer hardware and software. Resolves issues over the phone, email, or walk-ins. Monitors requests through completion and performs all related communication with customers. Coordinates outside vendors for installation and maintenance of multimedia equipment as needed. May provide guidance and/or supervision to student IT technical workers. May provide on-site support for server issues in the event of service outages. Additional Department Summary: Performs troubleshooting, repair and maintenance involving computer hardware and software. Oversees maintenance and operational readiness of all Culverhouse classrooms, computer labs, and desktop computers. Recruits, hires, and trains a student staff to help provide support. Develops and maintains comprehensive maintenance and operational readiness support logs to ensure the cost effective and timely support of all hardware and system software, electronic, and mechanical support equipment. Required Minimum Qualifications: High school diploma or GED. Additional Required Department Minimum Qualifications: Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions. Skills and Knowledge: Ability to troubleshoot Windows based systems and software. Ability to maintain complex audio visual systems and Network and User Administration. Demonstrated interpersonal skills. Preferred Qualifications: Two (2) years experience managing student employees and management and use of trouble ticket software. Experience troubleshooting Linux and Apple based systems. Certifications from Apple, Dell, Microsoft, Red Hat, Crestron, A+, etc. Experience with PHP and Ruby. Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made. Equal Employment Opportunity : The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC's Know Your Rights: Workplace discrimination is illegal poster. The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
01/14/2026
Full time
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
01/14/2026
Full time
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work: This position will be based out of Astound's Canton, MA office. A Day in the Life of the Broadband Technician II: Residential install, service/repair, and disconnects (data, video, phone) on customer premises Ensure/record correct RF and signal levels within specifications Communication with leadership and dispatch as needed Customer education Operate company vehicle in safe and responsible manner Perform all work in a safe manner according to all company policies and state rules and regulations Operate any company vehicle in a safe and responsible manner according to all company policies and state rules and regulations Perform residential/commercial installations, changes of service and disconnects (high-speed data, video, phone) on customer premises Ensure all work is completed in accordance with all applicable company procedures/policies and in compliance with all municipal, state and federal laws and guidelines Ensure/record correct RF and Wi-Fi signal levels within specifications Perform troubleshooting tasks to identify problems and develop and implement resolutions for video, phone, high-speed data and networking devices Ability to troubleshoot all related RF problems from three active poles back to the customer premise (i.e. troubleshoot taps as in seizure screws and water damage; terminate open tap ports to prevent leakage) Responsible for the operation and use of related test equipment to include, but not limited to, a signal level meter, multimeter, leakage detection equipment and laptop Provide customer education and information on the services, equipment and products installed Promote marketing and sales efforts during each customer contact through the upsell program Maintain regular communication throughout the shift with management and dispatch Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments Issue, receive, maintain and be accountable for an approved level of inventory stock and equipment Perform stand-by duties and serve in a 24/7 on call capacity as assigned Maintain an up-to-date timesheet and complete assigned training in a timely fashion Other duties as assigned What You Bring to the Table: Experience: 6+ months of satisfactory metrics OR 1+ years external telecommunications technician Maintain satisfactory driving record and have a valid driver's license Knowledge of Ladder; Hand or Power Tools Customer Service; Communication (verbal, written) Basic Computer Skills Aptitude to learn to skills Problem solving Time Management Teamwork Working alone High School Diploma or Equivalent Valid driver's license and satisfactory driving record per the Fleet Policy Physical Requirements: Ability to lift up to 75 lbs Standing and walking for extended periods of time We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time positions The base salary in Massachusetts for this position is $22-$24 per hour plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Massachusetts and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
01/14/2026
Full time
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work: This position will be based out of Astound's Canton, MA office. A Day in the Life of the Broadband Technician II: Residential install, service/repair, and disconnects (data, video, phone) on customer premises Ensure/record correct RF and signal levels within specifications Communication with leadership and dispatch as needed Customer education Operate company vehicle in safe and responsible manner Perform all work in a safe manner according to all company policies and state rules and regulations Operate any company vehicle in a safe and responsible manner according to all company policies and state rules and regulations Perform residential/commercial installations, changes of service and disconnects (high-speed data, video, phone) on customer premises Ensure all work is completed in accordance with all applicable company procedures/policies and in compliance with all municipal, state and federal laws and guidelines Ensure/record correct RF and Wi-Fi signal levels within specifications Perform troubleshooting tasks to identify problems and develop and implement resolutions for video, phone, high-speed data and networking devices Ability to troubleshoot all related RF problems from three active poles back to the customer premise (i.e. troubleshoot taps as in seizure screws and water damage; terminate open tap ports to prevent leakage) Responsible for the operation and use of related test equipment to include, but not limited to, a signal level meter, multimeter, leakage detection equipment and laptop Provide customer education and information on the services, equipment and products installed Promote marketing and sales efforts during each customer contact through the upsell program Maintain regular communication throughout the shift with management and dispatch Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments Issue, receive, maintain and be accountable for an approved level of inventory stock and equipment Perform stand-by duties and serve in a 24/7 on call capacity as assigned Maintain an up-to-date timesheet and complete assigned training in a timely fashion Other duties as assigned What You Bring to the Table: Experience: 6+ months of satisfactory metrics OR 1+ years external telecommunications technician Maintain satisfactory driving record and have a valid driver's license Knowledge of Ladder; Hand or Power Tools Customer Service; Communication (verbal, written) Basic Computer Skills Aptitude to learn to skills Problem solving Time Management Teamwork Working alone High School Diploma or Equivalent Valid driver's license and satisfactory driving record per the Fleet Policy Physical Requirements: Ability to lift up to 75 lbs Standing and walking for extended periods of time We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time positions The base salary in Massachusetts for this position is $22-$24 per hour plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Massachusetts and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
01/14/2026
Full time
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
01/14/2026
Full time
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
01/14/2026
Full time
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
01/14/2026
Full time
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
01/14/2026
Full time
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
01/14/2026
Full time
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):
01/14/2026
Full time
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work (if applicable): This position is based out of the Astound's Lanham, MD office. A Day in the Life of the Manager, Broadband Network Technician: Managing operations activities of all Broadband Network Technicians Analyze customer and operations needs Identifies new process improvements and technical changes that address customer needs Work with department managers and directors to provide key metrics and other appropriate reporting Track and facilitate capital and expense projects Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent; valid driver's license and satisfactory driving record per the Fleet Policy Experience: 5+ years outside plant experience within telecommunications industry; 3+ supervisory/management experience within telecommunications industry Analytical skills Organizational skills Strategic and tactical business acumen Ability to foster and develop relationships across multiple departments Ability to evaluate/train/motivate staff Ability to resolve conflict and navigate difficult conversations Understanding of FCC/OSHA/PUC regulations, understand Ability to adhere to and ensure safety policies and/or protocols are followed We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Maryland for this position is $68,662.78 - $126,997.42 (per hour/ annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):