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Chief AI Officer ( Provider Healthcare Business Unit ) Remote / Flexible - USA The Opportunity Healthcare revenue cycle management is at an inflection point. Payers have deployed AI systems capable of denying claims within seconds of submission. The industry loses more than $262 billion annually to denials. The $740 billion administrative burden that has historically been served by manual labor is now actively converting to intelligent automation - faster than any prior projection. The Revenue Command Center (RCC ) is Firstsource's answer: a fully integrated, AI-first RCM platform spanning front-end patient access (RCC Access ), mid-cycle revenue integrity (RCC Integrity ), and back-end AR, denials, and collections (RCC Resolve ). The RCC already differentiates through proprietary omnichannel collections intelligence, Real-Time Speech AI for global delivery, and a performance-guaranteed service model built for the AI era. The Chief AI Officer (CAIO) for the Provider Healthcare Business Unit is a newly established executive role created to lead and accelerate the AI transformation of the RCC platform. This is not a staff advisory position. It is an operational leadership mandate - responsible for translating AI strategy into deployed product, measurable client outcomes, and sustained competitive differentiation. Position Overview The Chief AI Officer owns the end-to-end AI agenda for the Provider BU - from technology roadmap and vendor strategy through delivery integration and commercial positioning. Reporting to the President, Provider Healthcare Business Unit, this leader will partner with operations, product, sales, and technology to accelerate the rapid transformation of the RCC platform from a technology-enabled services model to a fully AI-native, agent-first operating system. This role sits at the intersection of three imperatives: Market urgency - Healthcare AI spending has nearly tripled year-over-year to $1.4 billion in 2025, and the buying window is compressing. Health systems are cutting procurement cycles by 18-22%. Firstsource must lead these conversations, not follow them. Product depth - The highest-growth AI categories - prior authorization automation, AI-assisted coding, and intelligent denials management - map precisely to RCC 's three operational layers. The CAIO must operationalize these advantages. Competitive positioning - EHR incumbents, ambient scribing platforms, and payer-side AI are all expanding into RCM. The CAIO ensures the RCC platform stays structurally ahead of each threat vector. Core Responsibilities AI Strategy & Roadmap Define and own the multi-year AI roadmap for the RCC platform across all three product families - Access , Integrity , and Resolve . Prioritize AI applications by market urgency, client ROI, and Firstsource's existing operational depth - converting service delivery expertise into platform intelligence. Establish clear build vs. buy vs. partner frameworks for each capability domain, covering prior authorization AI, coding automation, payer intelligence, speech AI, and agentic collections workflows. Maintain the RCC technology agility advantage: ensure the platform is never locked into yesterday's best tool and can absorb new AI capabilities as they emerge without architectural disruption. RCC Product Acceleration RCC Access - Drive deployment of Prior Authorization AI (EHR data extraction, medical necessity logic, payer-format submission), reducing authorization cycle times from days to minutes in a $98B market with 3% software penetration. RCC Integrity - Mature AI-assisted coding capabilities with full audit-trail defensibility; develop CDI tools that close documentation gaps pre-claim-submission; build compliance guardrails in anticipation of increased payer audit activity. RCC Resolve - Build payer-intelligence infrastructure that predicts denial likelihood by payer and claim type, auto-generates appeal language mapped to denial reason codes, and tracks payer behavior patterns across the client portfolio. Extend the RCC Omnichannel AI Collections platform and Real-Time Speech AI - maintaining and extending current benchmarks of 16% lift in payments collected and QA scores of 92-95%. Technology Partnerships & Ecosystem Lead vendor assessment and strategic partnership development across the RCC AI technology ecosystem, including current partners (Celonis, Artiva) and emerging AI infrastructure providers. Oversee integration of AI capabilities across EHR platforms, payer APIs, and Firstsource's global delivery centers. Ensure appropriate data governance, BAA compliance, and AI risk frameworks are embedded across all technology deployments. Position Firstsource ahead of EHR-native tool expansion and payer AI counter-measures through proactive intelligence gathering and competitive response planning. Commercial & Client Engagement Partner with sales and client success teams to build AI-forward positioning narratives for RCC in healthcare executive conversations at the CFO, CIO, VP Revenue Cycle, and VP Patient Access levels. Develop and maintain performance benchmarks and proof points that quantify AI impact across the RCC platform - including denial avoidance rates, coding accuracy lifts, collections uplift, and cost-to-collect reductions. Represent Firstsource as a thought leader in healthcare AI at industry forums, client advisory boards, and in published market perspectives. Support pricing strategy evolution as the RCC model transitions from input-based contracts toward outcome-guaranteed, AI-enabled commercial structures. Organizational Leadership Build and lead a high-performing AI center of excellence within the Provider BU - including data science, AI engineering, and AI operations functions. Establish AI talent strategy aligned to the Provider BU's growth trajectory, including upskilling existing operational teams and recruiting specialist AI capabilities. Drive a culture of continuous improvement and experimentation - aligned with Firstsource's operating covenants of iteration, outcome accountability, and technology agility. Collaborate with Firstsource corporate technology leadership and peer BUs to leverage shared capabilities while protecting the Provider BU's specific AI competitive advantages. Qualifications & Experience Required 15+ years of progressive leadership experience in technology, AI, and operations - with a significant portion in provider healthcare. Demonstrated executive leadership of large-scale AI or technology transformation programs - from strategy through implementation to measurable business outcomes. Deep expertise in revenue cycle management, healthcare administrative workflows, or health information technology - with an operational rather than purely advisory perspective. Proven track record of building and leading high-performing technical and cross-functional teams. Strong commercial acumen - experience translating AI capabilities into client ROI narratives, pricing models, and sales-enabling content. Executive communication skills - ability to operate fluently at the Board, C-suite, and operational leader level, both internally and with clients. Preferred Direct experience with AI application development or deployment in prior authorization, medical coding, denials management, or patient engagement workflows. Familiarity with EHR platforms (Epic, Cerner/Oracle Health), payer APIs, and healthcare interoperability standards (FHIR, HL7). Background in business process outsourcing or technology-enabled services - understanding of how to architect AI alongside human delivery at scale. Experience in agentic AI frameworks, LLM-based workflow automation, or conversational AI in healthcare contexts. Advanced degree in computer science, data science, biomedical informatics, health informatics, or related discipline - or equivalent depth of experience. Leadership Profile The Chief AI Officer for the Provider Healthcare BU will be a rare combination: technically credible enough to lead a sophisticated AI engineering function, commercially oriented enough to build client-facing narratives and drive revenue, and operationally grounded enough to understand the human delivery infrastructure that AI must complement - not simply replace. This leader will embody the values at the core of the RCC platform: Outcomes over activity - measured by what AI achieves in claims collected, denials avoided, coding accuracy, and cost eliminated, not by AI deployed. Iteration over perfection - a bias for doing, for testing, for learning fast and scaling what works. Depth over breadth - inch-wide and mile-deep in healthcare RCM, not generically AI-capable. Partner accountability - taking ownership of client outcomes rather than positioning technology as an external variable. Why This Role Matters Now Firstsource's competitive advantage in this window is structural: we already operate at scale across every layer of the revenue cycle. The CAIO's mandate is to convert that operational depth into platform intelligence - transforming services into software, and expertise into defensible AI IP. This is the defining executive hire for the RCC platform's next chapter.

Job Title: Health Policy Specialist Location / Hours: San Juan, Puerto Rico / Full-Time Type of Contract: Fixed Term Contract (through December 2026) Overview Of The Organization The Puerto Rico Science, Technology and Research Trust ("PRSTRT" or "Trust") is a private non-profit organization created in 2004 to encourage and promote innovation, transfer, and commercialization of technology and creation of jobs in the technology sector. We contribute to Puerto Rico's public policy for science, technology, research, and development. The Trust's mission is to invest, facilitate and build capacity to continually advance Puerto Rico's economy and its citizens' well-being through innovation-driven enterprises, science, technology, research, and public health. Our vision is that Puerto Rico is a globally recognized innovation hub. The Puerto Rico Public Health Institute (PRPHI), established in 2019, is a program of the PRSTRT. We serve as a public health institute for Puerto Rico with the purpose of promoting innovative, evidence-based public health practices to achieve systematic health improvements, increase access to health programs, and reduce inequities in the communities of Puerto Rico. We serve as a trusted ally working with health equity and social determinants of health, in collaboration with public and private partners to identify and execute community driven, evidence-based solutions. Purpose The Health Policy Specialist is responsible for providing strategic program support; conducting policy analysis; tracking policy changes and sharing updates; developing policy briefs and other products; coordinating multisectoral working groups; and contributing to initiatives that expand access to healthcare and digital health. Work shall be conducted in accordance with all applicable Federal, State, and local laws, and PRSTRT/PRPHI policies and procedures. Key Responsibilities And DutiesStrategic Program Support Provide policy guidance and recommendations on topics including, but not limited to, healthcare access and innovation, telehealth expansion, and digital health. Collaborate with PRPHI teams on research, grant writing, and other cross-cutting projects. Policy Analysis Monitor, analyze, interpret, and provide updates about federal, Puerto Rico, and municipal health policies including but not limited to telehealth, digital health, health IT, data governance, and reimbursement. Develop policy briefs, policy comments and recommendations, and other policy-related products. Research & Evaluation Track emerging health practices and technologies including but not limited to digital health, AI in healthcare, remote monitoring, and health IT standards. Conduct landscape analyses on policy adoption, gap analyses, needs assessments and other research. Identify programmatic or policy gaps and propose plans to address them. Support evaluation efforts, including metrics development and data interpretation. Working Groups Coordination Coordinate multisectoral working group meetings, workshops, advisory committees, forums, and other collaborative initiatives. Develop briefing materials, presentations, and reports for the working groups. Stakeholder Engagement Liaise and support engagements with government agencies, healthcare providers, community organizations, academic institutions, industry partners, and other stakeholders. This could involve participating in virtual and in-person events across Puerto Rico. Communication & Reporting Communicate regularly with the PRPHI Division Director and Supervisor regarding project activities, progress and outcomes. Prepare written reports, update internal metrics, and deliver presentations as required. Additional responsibilities may be assigned as deemed necessary by the Executive Director, immediate supervisor. Since our organization is going to change to meet the needs of new designations, you can expect, anticipate, and assume that your job description will change to meet this challenge. Qualifications & Technical Job Requirements Ability to successfully engage with a wide range of stakeholders. Ability to work effectively in a dynamic environment. Self-starter with the ability to manage multiple projects under strict timelines. Strong interpersonal skills and ability to influence at multiple organizational levels. Excellent oral and written communication skills in English and Spanish, including the ability to translate complex policy into clear, actionable insights. Strong work ethic and ability to maintain high professional and ethical standards. Proficiency in Microsoft Office applications and comfort with digital tools, online platforms, and data analysis. Ability to occasionally travel throughout Puerto Rico, including rural or hard-to-access areas. Must hold a valid Puerto Rico driver's license and comply with PRSTRT safety guidelines. Experience & Educational Requirements Bachelor's degree required in Public Health, Public Policy, Health Administration, or related field. At least three (3) years of experience in policy or relevant health-related roles. Master's degree preferred (MPH, MPP, MHA, JD, or related). Experience working with Puerto Rico government agencies is a plus. Familiarity with Centers for Medicare & Medicaid Services (CMS) regulations, HIPAA, interoperability rules, and digital health policies is a plus. The Trust is an equal opportunity employer; we strive to maintain a workplace atmosphere that is free from discrimination. To those ends, the Trust provides equal employment opportunities without regard to race, color, sex, sexual orientation, age, marital status, national origin, social status, political affiliation, religion, physical or mental disability, veteran status, perceived or real domestic violence victim status, sexual harassment victim status, stalking victim status, and/or any other basis protected by law.

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Consulting Manager - IT Operations Management (ITOM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision making. As a ServiceNow Consulting Manager you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, in which you'll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will be responsible for identifying and defining user/customer requirements while focusing on developing user interfaces (UI) across various platforms including mobile, web, and tablets. You will engage in coding, programming, and creating specifications to deliver development services that align with business requirements. Your key responsibilities As a Manager in Application Design and Development, you will lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk management. This role presents exciting challenges and opportunities for growth, allowing you to apply your expertise in guiding others and recommending quality solutions. You will engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure. Travel may be required as needed by external clients. Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area. Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Provide direction and feedback to team members, ensuring successful task completion. Skills and attributes for success Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' ITOM and CMDB process or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including but not limited to design, configuration/development, testing and deployment phases Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers) Ability to build and foster client relationships and demonstrate the value of EY services Excellent business acumen with the ability to make fact-based decisions and resolve conflicts Provide guidance and industry leading practice expertise for ServiceNow ITOM/CMDB process implementations, including how specific business objectives can be met through process and technology transformation Ability to analyze a company's people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs Ability to support pre-sales efforts including creating proposals and estimates Ability to create high quality deliverables and project artifacts To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline Typically, no less than 4 - 6 years of relevant ServiceNow ITOM/CMDB project experience ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist - Data Foundations ServiceNow Certified Implementation Specialist - Discovery ServiceNow Certified Implementation Specialist - Event Management ServiceNow Certified Implementation Specialist - Service Mapping 5+ years of Big 4 or equivalent consulting experience Excellent soft skills - executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Experience leading teams and supervising others A driver's license valid in the U.S. Ability to travel to meet client needs Ideally, you'll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) ServiceNow Certified Implementation Specialist - ITSM or HAM or SAM Performance analytics and reporting experience - certifications are a plus Experience in ServiceNow's AI solutions (Now Assist, Agentic, AI Control Tower) What we look for We seek individuals who are not only technically proficient but also possess the qualities of emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries . click apply for full job details

Overview Reporting to the VP of Development & Data, you will build and lead a team focused on leveraging data driven insights and advanced analytics to optimize decision making, improve operational efficiency, and drive strategic business value across Grocery Outlet. Your role will guide the design and implementation of Grocery Outlet's data science, AI, and data governance programs, ensuring robust data management, governance practices, and innovative AI enabled solutions that support key business areas such as merchandising, supply chain, marketing, and operations. You will collaborate closely with senior stakeholders across Business Intelligence, Enterprise Data Architecture, and Business Solutions to align data and analytics investments with enterprise goals. As a visionary, strategic leader, you combine deep technical expertise with strong business acumen and excellent stakeholder communication to turn data into actionable insights that move the needle. Responsibilities Define and execute a comprehensive data science, data governance, and AI strategy aligned with corporate priorities. Act as an influential advisor to executive leaders and business stakeholders on leveraging AI and data driven insights. Champion the responsible and ethical use of AI and data, ensuring initiatives balance business value with transparency, security, and regulatory compliance. Lead the development and execution of Grocery Outlet's enterprise data governance framework. Lead the vision and roadmap for advancing enterprise data capabilities and scaling AI and advanced analytics across core business areas. Lead enterprise data development initiatives to improve data quality, cleanse and standardize master data. Drive close collaboration across the data team, business data organization, IT, and functional stakeholders to accelerate prototyping, testing, and deployment of analytics solutions. Stay current on emerging AI techniques, platforms, and trends; introduce innovation and best practices. Establish and enforce standards, policies, and procedures for data quality, accuracy, security, privacy, and compliance. Oversee the design and implementation of data lineage and master data management (MDM) practices. Collaborate closely with Enterprise Data Architect to ensure data availability, integrity, and accessibility across the enterprise. Define and publish KPIs and metrics for data governance effectiveness and maturity. Recruit, build, and lead high performing teams of data & AI engineers and data governance specialists. Foster a culture of collaboration, accountability, and continuous learning within your teams. Provide coaching and professional development to drive growth and career progression. Manage relationships and performance with external vendors, consultants, and analytics partners. Measure, track, and communicate the business impact and value of AI and data initiatives. Develop clear success criteria, metrics, and dashboards for analytics driven outcomes. Partner with Finance and the PMO to quantify and articulate the ROI of investments in AI, data science, and governance. Ensure transparency, timely delivery, and alignment of analytics projects with organizational goals. Qualifications 12+ years of experience in data science, analytics, or data governance roles. 5+ years of senior leadership in data science, AI, or enterprise analytics functions. Proven track record of delivering AI and analytics solutions that drive measurable business impact. Deep knowledge of machine learning techniques, predictive modeling, statistical analysis, and data visualization tools. Strong understanding of data governance frameworks, data privacy, security, and regulatory compliance (e.g., CCPA, GDPR). Experience building and scaling analytics and data teams within retail, consumer products, or supply chain organizations. Bachelor's degree in computer science, data science, engineering, or related field required; Master's or advanced degree strongly preferred. Experience with SAP data models and familiarity with various functions within SAP is a plus. Exceptional executive communication and stakeholder engagement capabilities. Collaborative and inclusive leader who builds strong relationships across business and technology functions. Skilled at translating complex data concepts into clear business insights and strategic recommendations. Metrics driven and outcome focused; disciplined in demonstrating the ROI of analytics investments. Strong team builder and mentor with a proven ability to attract, grow, and retain analytics talent. Innovative thinker who proactively explores new techniques, tools, and industry trends.

Join to apply for the Senior Backend GenAI Software Engineer 773 role at TM2 Group, LLC 4 days ago Be among the first 25 applicants This range is provided by TM2 Group, LLC. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range $209,100.00/yr - $234,100.00/yr At Protegrity, we lead innovation by using AI and quantum-resistant cryptography to transform data protection across cloud-native, hybrid, on-premises, and open source environments. We leverage advanced cryptographic methods such as tokenization, format-preserving encryption, and quantum-resilient techniques to protect sensitive data. As a global leader in data security, our mission is to ensure that data isn't just valuable but also usable, trusted, and safe. Protegrity offers the opportunity to work at the intersection of innovation and collaboration, with the ability to make a meaningful impact on the industry while working alongside some of the brightest minds. Together, we are redefining how the world safeguards data, enabling organizations to thrive in a GenAI era where data is the ultimate currency. If you're ready to shape the future of data security, Protegrity is the place for you. If you are a driven and curious senior software engineer with strong experience in backend API and micro-services, Generative AI (GenAI) and Large Language Models (LLMs), complemented by a strong commitment to data security, privacy, and safety - We Want You! Your role will primarily focus on designing, building, and maintaining software engineering solutions for products that enable the safe and secure consumption of GenAI by our customers. Responsibilities As a key technical leader, you will collaborate closely with other software engineers, product teams, AI researchers, and security specialists to deliver enterprise-grade software products and features for safe, secure, and private consumption of GenAI. Design and develop high-quality, scalable software products supporting our customer's security, safety, and privacy of GenAI and LLM-based systems with advanced guardrail capabilities. Integrate GenAI systems including LLM, VectorDB, RAG pipelines, agents, and guardrails into the delivery of our product features on Kubernetes based architectures. Develop state of the art guardrails and systems leveraging agent workflows and tooling to support safety and security of GenAI. Develop, test, and maintain robust container based and microservice API architectures. Monitor, debug, and troubleshoot production issues. Participate in code reviews and contribute to team best practices. Stay at the forefront of industry trends in GenAI tooling, cloud-native solutions, and software development practices, applying insights to improve product capabilities. Collaborate with AI researchers and product teams to integrate advanced GenAI and LLM capabilities into production-grade software systems. Evaluate and integrate open-source tools and third-party platforms to accelerate product development. Requirements 12+ years of experience in backend software engineering with expertise in GenAI and LLM, and a focus on scaling GenAI solutions. Expertise developing and maintaining GenAI workflows including fine-tuning LLMs, embedding and vector databases, RAG workflows, and prompt engineering techniques. Experience developing and scaling cloud solutions using APIs, containers and microservice architectures with Kubernetes, Docker, Helm, etc. Experience with integrating software products using authentication and authorization including cloud IAM, SSO, JWT, oAuth, etc. Strong programming skills in Python with experience in cloud environments (e.g., AWS, Google Cloud, Azure). Experience with large-scale unstructured data processing, including NLP, computer vision, or multimodal AI applications. Familiarity with version control tools, CI/CD pipelines and DevOps practices. Solid understanding of software development best practices, including Agile methodologies. Key Personal Attributes Exceptional problem-solving skills, with a focus on secure AI system development. A collaborative mindset to work effectively in cross-functional environments. Strong communication skills to articulate complex AI concepts to diverse audiences, including executives and customers. A commitment to continuous learning and a passion for emerging AI security technologies. Intellectual curiosity with a passion for solving complex AI and security challenges. Why Choose Protegrity Become a member of a leading Data Protection, Privacy and Security company during one of the best market opportunities to come along in a generation. Competitive Compensation/Total Reward Packages that include: Health Benefits (Health/Dental/Vision) Paid Time Off (PTO) 401K Annual Bonus Incentives Short and Long Term Disability Work on global projects with diverse, energetic, team members who respect each other and celebrate differences Talent First Workforce Should you accept this position, you will be required to consent to and successfully complete a background investigation. This may include, subject to local laws, verification of extended education and additional criminal and civil checks. We offer a competitive salary and comprehensive benefits with generous vacation and holiday time off. All employees are also provided access to ongoing learning & development. Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All qualified applicants and current employees will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. Please reference Section 12: Supplemental Notice for Job Applicants in our Privacy Policy to inform you of the categories of personal information that we collect from individuals who inquire about and/or apply to work for Protegrity USA, Inc., or its parent company, subsidiaries or affiliates, and the purposes for which we use such personal information. Compensation Range: $209.1K - $234.1K

2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by COSOL. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range $160,000.00/yr - $185,000.00/yr Direct message the job poster from COSOL Talent Acquisition Leadership Information TechnologyLinkedIn Recognised - & About Us COSOL Americas is a leading provider of digital solutions and managed services, specializing in Enterprise Asset Management (EAM) and Enterprise Resource Planning (ERP) systems. As a trusted partner in digital transformation, we help organizations optimize their operations and maximize the value of their technology investments. About The Role The Principal Consultant is a senior delivery and capability leadership role within COSOL's Americas Professional Services team. It is designed for highly experienced Maximo specialists who want to apply their skills to deliver outstanding client value, while coaching and mentoring others to uplift capability. Working closely with the Global Capability Lead in Australia, this position combines direct billable consulting (85% utilisation) with leadership in solution design, project delivery excellence, and capability building. The role also provides thought leadership, ensures consistent methodology, and supports COSOL's reputation as a trusted partner in enterprise asset management transformation. Your key areas of accountability will be around five main pillars - Client Delivery, Coaching & Capability Uplift, Collaboration with Global Capability Leads, Solution & Thought Leadership and Business Development & Growth Contribution. Within these areas of accountability, you can expect your role to involve the following- Lead the design, configuration, and deployment of IBM Maximo solutions to meet client business objectives. Provide strategic advice on enterprise asset management optimisation through an integrated asset management information ecosystem. Act as a trusted advisor to clients, including engagement with executive stakeholders to ensure alignment and buy-in. Mentor and coach junior and mid-level consultants in technical delivery, solution design, and consulting excellence. Align regional delivery practices with global methodologies and standards Provide thought leadership on how to best architect and leverage Maximo to deliver operational and strategic outcomes. Tackle technically challenging environments, providing the "big picture" thinking to guide complex solution design. Support pre-sales activities, including scoping, solution demonstrations, and proposal development. Identify opportunities for account growth through enhancements, modules, and support services. Required Qualifications and Experience The ideal candidate will possess the following skills, experience and qualifications- Bachelor's degree in IT, Engineering, or related discipline (Master's preferred). Extensive consulting experience in designing and implementing IBM Maximo Enterprise Asset Management solutions. Experience leading a team or project to deliver Maximo and related solutions. Strong understanding of asset management concepts, industry standards, and integration with other systems. Proven ability to mentor and coach others in both technical and consulting skills. Vendor certifications or relevant industry qualifications highly regarded. Experience in professional services or consulting environment preferred. Proven ability to maintain high billable utilisation while managing operational responsibilities. Exceptional analytical, problem-solving, and negotiation skills. Excellent presentation, communication, and stakeholder engagement capabilities. Commercial acumen and understanding of consulting engagement models. Please note, to be eligible for this position, you must be a US Citizen, Permanent Resident, or hold a current valid working visa for the US. What's on Offer For You! Genuine opportunity to make a significant impact within a growing business! Salary - Commensurate with experience and suitability for role ($160-$185k USD per annum as a base salary). COSOL Americas is an Equal Employment Opportunity employer. We are committed to providing a workplace free from discrimination, where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. Here at COSOL Americas we are committed to providing equal access and opportunity during the application process. If you need a reasonable accommodation due to a disability to participate in the application, interview, or hiring process, please let us know and we will work with you to ensure that your needs are met. How to Apply Please submit your application via the "Apply" button on this LinkedIn advertisement by 12th of September 2025 with a current resume (mandatory) and cover letter (optional). Seniority level Seniority levelDirector Employment type Employment typeFull-time Job function Job functionInformation Technology and Consulting IndustriesIT Services and IT Consulting and Mining Referrals increase your chances of interviewing at COSOL by 2x Get notified about new Principal Consultant jobs in Denver, CO . 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About the job Salesforce Billing Solution Architect Inizio Partners is a top-rated executive hiring and IT placement firm serving clients globally. Inizios clients include fortune 500 companies, consulting firms, startups, private equity & venture capital firms etc. We are currently recruiting for multiple Salesforce Billing Solution Architect (s) for one of our key clients, a leading Global Salesforce partner. These resources can be based anywhere in the US or Canada. We are looking for a Quote to Cash expert, with experience in solving complex billing challenges. In addition to deep technical knowledge, you also possess a strong understanding of billing processes and operations as they apply to subscriptions, order orchestration, activation, revenue recognition, invoice generation, taxation, payment processing, and general ledger (GL) processing and management. Responsibilities: The Solution Architect works closely with the project manager and Consultants and is responsible for managing the end-to-end solution design. Conduct requirements gathering and analysis sessions with clients. Design and document sound functional and technical solutions, including process flows in Lucidchart and technical customizations, based on customer requirements. Configure and test Salesforce Billing, Revenue, and Add-On products to meet the approved designs. Perform testing of end-to-end solutions in conjunction with the development team and customer. Create and develop training materials and conduct/deliver end-user training to customers. Support the customer with regular calls to answer functional and technical questions. Qualifications: Must have at least 6-10 years of enterprise-level experience, within a professional services organization, as a Solution Architect and/or Senior Business Consultant with a leading technology consulting company, delivering moderate to complex ERP, billing and/or solutions (platform a plus). Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it. Experience in requirements gathering, use case documentation, business analysis, systems design and integration, user interface design, and implementation. Experience in data analysis, conversion, and migration, interfaces, and reports. Experience with gap analysis and blueprint development. Experience with system design using configuration and/or customization, integration, testing, and support. Experience in delivering end-to-end solutions through the entire SDLC right from running the client-facing workshops, design, build, test, deployment, UAT, and handover. Experience in Waterfall and Agile methodologies. Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid-paced implementation environment. Experience managing tasks on multiple projects simultaneously. Preferred Certifications: Salesforce Billing Specialist Superbadge, Salesforce Advanced Billing Specialist Superbadge, or Revenue Cloud Accredited Professional Location: Remote (Can be based anywhere in US or Canada)

Overview Bowhead seeks a Business Operations Specialist to work on an upcoming awarded contract in Patuxent River, MD. The Business Operations Specialist will serve as the senior technical advisor for strategies dealing with the long range needs of the Navy. Responsibilities Job duties will include, but are not limited to: Developing and applying advanced methods, theories, and research techniques in the investigation and solution of complex business problems or issues. Additionally, will develop business case analysis, prepare white papers, justifications, alternatives and recommendations, and participate and support efforts associated with developing a Strategic Plan,Operating Plan and other corporate initiatives. Analyzes complex requirements, status, budget and schedules. Performs management, technical, or business case analyses. Collects, completes, organizes and interprets data relating to NAVAIR command programs. Tracks program/project status and schedules. Applies government-instituted processes for documentation, change control management and data management Other dusties as assigned. Qualifications BS or BA degree in Business Administration, Management or other related technical siscipline. An AS or AA degree and an additional four (4) years of experience may be substituted for a BA/BS or an additional eight (8) years of experience may be substituted for a BA / BS. At least eight (8) years of hands-on experience in one of the following areas: business financial analysis, continual process improvement, communication techniques or managing data for large organizations. Prior experience working with industry/government executive level personnel. Demonstrated knowledge of management and operations of Department of Navy Systems Commands. Experience using and designing Microsoft 365 applications including Office, Power BI, SharePoint, PowerPoint, Power Automate and lists. Must be proficient with Microsoft Sharepoint and the standard Microsoft Office Suite (e.g., Outlook, Word, Excel, and PowerPoint). Physical Demands: Must be able to lift up to 25 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

Computer Support Specialist II Onsite in Oak Ridge, TN U.S Citizenship Required The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs. The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments. Job Description: Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets. Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs. Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime. Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use. Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders. Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies. Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site. Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use. Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services. Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites. Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools. Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes. Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs. Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups. Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues. Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support. Minimum Qualifications Bachelors degree 5+ years experience Other Job Specific Skills Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification. Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance. Proficiency in supporting Apple devices and Microsoft-based environments. Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards. Strong customer service and communication skills, with the ability to train and document processes for end-users. Flexibility to support off-site meetings and executive staff as required. Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements. Strong understanding of deskside issues related to: Operating systems (Windows, macOS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services.

Job Title: Therap System Administrator & Training Manager Location: Las Vegas, NV (with oversight of Carson City locations) Salary Range: $70,000 - $100,000 per year Job Type: Full-Time, Supervisor/Manager Level Company Overview A dedicated provider of support services for individuals with Intellectual and Developmental Disabilities (I/DD) in the state of Nevada. Operating 25 locations, including 24-hour residential care facilities across the Las Vegas and Carson City regions, we are currently undergoing a major digital transformation. The company is implementing Therap Services-the industry-leading cloud-based Electronic Health Record (EHR) designed specifically for I/DD and Long-Term Services and Supports (LTSS). Position Overview Reporting directly to the executive team, the Therap System Administrator & Training Manager will lead the rollout, administration, and ongoing training for our new Therap EHR system. You will be responsible for building our internal training program from the ground up, deploying hardware (Chromebooks) to all 25 locations, and managing all internal system support. As the internal expert, you will transition us away from heavy reliance on hardcopy processes and eventually build and supervise a regional support team (including staff in Carson City and Las Vegas) to manage the volume of our expanding operations. Key Responsibilities System Implementation & Administration Serve as the internal "Super Admin" for the Therap system, managing all agency-wide setup, including Provider Setup, Password Policies, Two-Factor Authentication (2FA), and User Privileges. Configure and assign appropriate access levels using Super Roles and Caseloads (including Auto Program Caseloads and Individual Based Caseloads) to ensure strict HIPAA compliance and secure data sharing. Manage the setup and maintenance of physical Sites and Programs in the system. Configure and maintain Nevada-specific Therap modules, such as ATAP Plans, TAP Admin, Utilization Unit Tracking, Pre Auth, and 1915i Comprehensive Social Health Assessments (when or if implemented). Collaborate with our internal accounting team to ensure service documentation properly aligns with billing and Medicaid claims. Hardware Deployment & IT Support Lead the deployment of Chromebooks to 25 separate 24-hour residential locations across the Las Vegas and Carson City markets. Act as the primary Help Desk and support contact for direct support professionals and facility managers utilizing the software and hardware. Training & Development Design and execute a comprehensive, ground-up training program for all staff members (many of whom will be learning the system for the first time). Utilize Therap's Training Management System (TMS) to schedule training sessions, assign curricula, manage instructors, and track staff certifications. Leverage Therap's extensive training resources, including Module Simulators, PDF Quick Guides, and Course Cloud (SCORM files), to create tailored learning paths for our staff. Ensure all users are proficient in core modules such as T-Logs (shift notes), Individual Support Plans (ISP Data), General Event Reports (GER) for incident management, and Electronic Visit Verification (EVV) / Scheduling. Team Leadership & Supervision As a supervisor-level leader, assess ongoing support needs and build out a dedicated Therap support team. Directly manage at least one future system support specialist based in Carson City, as well as an additional backup support role in Las Vegas. Act as the primary liaison between our internal team, outside database vendors, and Therap Services representatives. Qualifications & Requirements Experience: Proven experience in system administration and software implementation. Prior experience utilizing Therap Services EHR, IMS Med-Track, or similar electronic record systems in the human services sector is highly desired. Industry Knowledge: Background working in the Intellectual and Developmental Disabilities (I/DD) or Long-Term Services and Supports (LTSS) fields is strongly preferred. Training Expertise: Demonstrated ability to break down complex software workflows into simple, teachable concepts for non-technical staff. Experience building training manuals or using an LMS (Learning Management System) is a plus. Technical Proficiency: Strong understanding of role-based access controls, database management, and mobile/web application support. Leadership Skills: Previous experience in a supervisory or management role, with the ability to lead remote or regional team members. Logistics: Must be based in the Las Vegas area with the ability to travel to various local sites, as well as occasional travel to Carson City locations to oversee hardware deployment and regional staff.