3 jobs found

Job Summary: The Technology Support Associate/Analyst is responsible for first level interaction with our business customers. Responsible for troubleshooting and resolving issues found within end user hardware and software computing environments in a timely and courteous manner. Responsible for owning the customer experience from beginning to end, including responding to the end user from multiple channels, documenting issue resolution, and following escalation procedures. Primary Responsibilities: Performs troubleshooting and problem resolution support Responsible for providing professional, courteous, and consistent customer service to business customers. Responsible for installing, maintaining, and troubleshooting end user hardware, personal computer operating systems, mobile devices, and application software. Responsible for installing, maintaining, and troubleshooting document solutions, such as copiers, fax machines, and printers. Responsible for supporting iPad devices for field agents. Responsible for after-hours support, following the on-call rotation policy. Support customers via multiple channels - Phone, Walk-up (Tech bar), chat, email, & portal submitted incidents & requests. Escalate customer inquiries to Tier 2, Team Lead, Manager and/or Sr. Contribute to the creation and updating of user manuals and guidelines. Other Responsibilities: Assist in maintaining hardware and software inventory. Documents and communicates standard policies and procedures as defined by management. Meet or exceed defined Service Level Agreements. Provides technical coaching to customers. Possible light travel to support remote offices. Other duties and responsibilities as assigned. Required Skills: Ability to learn and obtain new knowledge on technical processes and procedures. Ability to use available resources to research an issue to provide a resolution. Good organizational skills with the ability to multitask. Good customer service skills. Ability to work within a cohesive team environment. Ability to adapt well to a fast-moving environment. Minimum Education and Experience: Some College or Technical School preferred or equivalent related experience. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role. Hands-on experience with Windows/Linux/Mac OS environments. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and troubleshoot basic technical issues. Familiarity with remote desktop applications and help desk software. Excellent problem-solving and communication skills. Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Network Technical Assistance Center Technician I Location: Mission, KS (Hybrid) Position Type: Full-Time Compensation: Competitive Pay Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training Position Summary: The NTAC Technician I at Mercury Broadband will be responsible for proactively addressing network-related issues and providing technical support across various divisions of the Company. This role requires monitoring, troubleshooting, and resolving network alarms and performance deviations for subscriber networks, which include multiple technologies such as FTT-X, WiMAX, and LTE wireless equipment in multiple frequency bands. The technician will assist in supporting customers, field service teams, and high-value clients while ensuring efficient network operations. This requires flexibility in working hours to provide 24/7/365 support. Key Responsibilities: Provide Level 2 support for Customer issues, including basic to advanced troubleshooting, trouble isolation, and testingTake handoff of customer calls from SupportDatabase entry and updatesAssist Field Services with CPE installation and provisioning of fixed wireless access or fiber servicesDrive test troubleshootingSupport the installation and configuration of CPE devices for both the FWA and Fiber networksSupport the installation and configuration of network equipment to include, eNodeB and backhaulsMonitor the network for operating issues involving failures, degradation, and event correlation Identify and prioritize repair issues in accordance with established procedures. Take corrective action to ensure connectivity and minimize downtime while engaging other teams as needed. Coordinate timely dispatch and escalate open issues with other technicians, departments, and vendors Use a combination of various tools to correlate multiple faults into singular network impairments. Perform remote resolution to faults through various element management systems Creation and routing of network tickets to appropriate designated fix agents, including field technician dispatch, departments, and vendorsDocument issues and resolutions using the Company's ticketing system, recording data for future reference throughout the ticket life cycleAble to work flexible hours and be part of an on-call rotation for off-hour and weekend support.Support the change management process for implementing improvements throughout the network, documentation, implementation, and oversightSupport the Return Merchandise Authorization process with vendorsProvide support during network incidents executive notifications, customer notifications, support tower services with restoration efforts, and ticket documentationOther duties as required by management Skills and Requirements: Previous experience in a 24/7/365 NOC environment preferredEntry level position Experience managing and monitoring RAN systems Basic knowledge of Unix operating system and command structure Basic knowledge of IP routing and protocols and basic knowledge of network concepts and topologiesExperience with using an EMS, NMS and understanding of alerts and notifications Experience using remote access softwareExperience using a trouble ticket tracking systemExcellent verbal and written communication skills Excellent customer service skillsThe position is required to work from the company's Mission office NOC technicians will be required to participate in an on-call rotationDemonstration of a "customer first" attitude Education Requirements: A high school diploma or general education degree (GED) is required; formal technical education is preferred. High School Diploma or equivalent required; formal technical education preferred.Associate's or Bachelor's degree in Information Technology, Networking, or a related field preferred.CompTIA A+ Certification or equivalent experience preferred.CCNA Routing and Switching or relevant certification is a plus. Physical Requirements: While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.Specific vision abilities required by this job include close vision requirements due to computer work.Light to moderate lifting may be required.Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.Ability to sit at a computer terminal for an extended period.May be required to operate general office equipment including but not limited to copiers, printers. Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband's rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest. Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department. PI80c8ed3ec5-

Classification Title: IT Technician II Salary Range: $6,617 - $7,985 Per Month Salary Schedule Information: Click Here for Current Classified Salary Schedule Job Title: IT Technician II Position Number: ISC996 Location: District Services Department: District Information Services Percentage of Employment : 100% Months of Employment : 12 Months Per Year Work Schedule: Monday - Friday, 8:00 am - 5:00 pm (Schedule and shift are subject to change in accordance with department needs.) About Us ABOUT US: Do you strive to make a difference in higher education? Are you looking for a rewarding career opportunity to be a part of our students' educational success and lifelong learning? If so, we invite you to join North Orange County Community College District. We are proud to enroll over 60,000 students and serve a population of over one million people, annually! Home to more than 2,600 employees, our highly skilled, professional, and diverse faculty and staff are leading two of California's premier colleges, Cypress Community College and Fullerton Community College, as well as one of the largest continuing education programs, North Orange Continuing Education. What We Offer WHAT WE OFFER: 100% employee medical premium coverage and a contribution toward dependent coverage (up to $9,051.21 for one dependent or $14,481.50 for two or more dependents annually) Fringe allowance to be used at employee's discretion (up to $2,646.10 annually) Voluntary (Medical/Dependent Day Care) Flexible Spending Account $50,000 life insurance benefit Deferred Compensation Program (403(b)/457 plans) Retirement Pension Plan ( CalSTRS / CalPERS ) Abundant Professional Growth & Development Opportunities (Receive up to $3,500 annually) 20 paid holidays + Paid vacation Cumulative sick leave Flexible/Hybrid Work Program: 3 days in office/2 days remote (Management approval required; may vary by Department/Position) Summer schedule (exceptions apply) Receive Premium Pay for years of continuous service: From 5% at 5 years, up to 36% at 36 years District paid employee post-retirement medical (for those who qualify) Employee Assistance Program Environment that fosters diversity and inclusion Progressive and innovative culture Opportunity to participate in various Faculty & Staff Associations Primary Purpose: PRIMARY PURPOSE This position is responsible for installing and maintaining computer hardware and software; maintaining and installing local area network systems; and providing technical assistance and guidance to end users. Essential Functions: ESSENTIAL FUNCTIONS Examples of essential functions are interpreted as being descriptive and not restrictive in nature. Job Description: JOB DESCRIPTION Installs, configures, tests, and maintains hardware and software including workstations, printers and other computer-related devices, and new and upgraded software. Develop scripts to distribute images and installation packages. Create, test, manage, troubleshoot and maintain operating system images for all platforms in production. Troubleshoots and resolves technical problems providing technical maintenance and repair support to end users. Manage out-of-warranty hardware repairs including recommendations of parts to be ordered. Directs more complex problems to higher level technical personnel and/or arranges for equipment service for major repairs. Maintains network systems and servers; installs and configures network software and interfaces at workstation level; maintains network security; configures software, user accounts, and web pages for District departments and personnel. Manages the phone system and main circuit; communicates with staff on phone requests and issues. Configures and test video conference equipment with Service Provider; schedules video conference for the District and for all other community colleges. Runs and monitors the daily production schedule and operates Enterprise Server Systems. Assists with Server installations and setups. Processes work requests and prioritizes tasks maintaining records of completed tasks. Create, test, manage, troubleshoot and maintain documentation including: checklists for image creation, driver versions per image, image updates in progress and required. Researches and determines appropriate need for workstation hardware, software, printer and copier; provides recommendations on the purchase of hardware, software and peripherals and maintains contact with technology vendors. Assures compliance with technical standards and software copyright laws; assures adherence to safety codes and regulations applicable to working with high voltage. Prepares and maintains a variety of records, logs and reports concerning work procedures, materials, parts, inventory and the repair and maintenance of equipment and software. Evaluate equipment to determine whether to repair in-house, send out, or surplus. Communicates with other departments and staff to determine their technology needs and provides solutions. Train team members in technical areas to improve skills. Develop, conduct and provide technical training and assistance for technical staff and end users; writes and updates technical and user documentation. Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner. Deliver, assemble and install instructional media equipment; assure that multimedia systems are properly installed and functioning correctly. Performs a variety of skilled and technical duties related to the troubleshooting, repair and adjustment of multimedia systems and other computer equipment. Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity, equity and inclusion trainings and events. Performs related duties as assigned. Working Relationships: WORKING RELATIONSHIPS The IT Technician II maintains frequent contact with various District departments and personnel, vendors and outside contractors. Knowledge, Skills and Abilities: KNOWLEDGE, SKILLS AND ABILITIES Knowledge of current computer hardware, software and related peripherals Knowledge of various computer software applications Knowledge of video conference equipment Knowledge of the District telephone system, maintenance and repair Knowledge of web page creation, publication and maintenance Knowledge of principles and practices of electronics as related to computer hardware and peripherals Knowledge of electronic theory and circuit analysis skills Knowledge of the principles, practices and techniques of training and providing technical instructions Knowledge of the correct English usage, grammar, spelling, punctuation and vocabulary Ability to analyze situations accurately and adopt a certain course of action Ability to plan, organize and prioritize work Ability to lift up to 80 pounds Ability to meet schedules and time lines Ability to communicate effectively, both orally and in writing Ability to understand and follow oral and written directions Ability to establish and maintain effective working relationships with others Special Requirements: SPECIAL REQUIREMENTS Coursework must be verifiable on a legible transcript. If selected as a finalist and/or given an offer of employment for this position, you will be required to provide a transcript (may be unofficial). Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment. Minimum Qualifications: MINIMUM QUALIFICATIONS Two (2) years of college coursework in Computer Electronics, computer Sciences or a related field. Minimum of four (4) years' experience installing and maintaining hardware and software in a network environment. Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position. Desirable Qualifications: DESIRABLE QUALIFICATIONS Experience installing, configuring, and maintaining Windows and macOS systems, mobile devices, and peripherals. Knowledge of networked environments, including LAN/WAN, basic security, and workstation-level configuration. Familiarity with video conferencing systems, multimedia equipment, and phone systems management. Ability to troubleshoot and repair hardware and software issues, including out-of-warranty equipment. Experience creating and maintaining system images, drivers, and documentation. Skill in using IT ticketing systems, managing work requests, and maintaining detailed logs and records. Experience providing technical training and support to staff and end users. Ability to research, evaluate, and recommend hardware, software . click apply for full job details