Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience, defined below, including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this role in Kentucky is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
04/15/2026
Full time
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience, defined below, including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this role in Kentucky is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience, defined below, including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this role in Kentucky is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
04/15/2026
Full time
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience, defined below, including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this role in Kentucky is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this role in Georgia is between $33.90 - $46.40/hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
04/15/2026
Full time
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this role in Georgia is between $33.90 - $46.40/hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this field based role in New Jersey is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
04/15/2026
Full time
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this field based role in New Jersey is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this field based role in New Jersey is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
04/15/2026
Full time
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this field based role in New Jersey is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this role in Florida is between $33.90 and $46.40 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
04/15/2026
Full time
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this role in Florida is between $33.90 and $46.40 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this role in Florida is between $33.90 and $46.40 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
04/15/2026
Full time
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this role in Florida is between $33.90 and $46.40 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this field based role in New Jersey is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
04/15/2026
Full time
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this field based role in New Jersey is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
This is field-based position, and the selected candidate will be expected to travel the western Tennessee and Mississippi territories. Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this field based role in Tennessee is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
04/15/2026
Full time
This is field-based position, and the selected candidate will be expected to travel the western Tennessee and Mississippi territories. Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this field based role in Tennessee is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this role in Florida is between $33.90 and $46.40 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
04/15/2026
Full time
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this role in Florida is between $33.90 and $46.40 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this field based role in New Jersey is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
04/15/2026
Full time
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this field based role in New Jersey is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this field based role in New Jersey is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
04/15/2026
Full time
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this field based role in New Jersey is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience, defined below, including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this role in Kentucky is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
04/15/2026
Full time
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience, defined below, including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this role in Kentucky is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this role in Florida is between $33.90 and $46.40 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
04/15/2026
Full time
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this role in Florida is between $33.90 and $46.40 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
This is field-based position, and the selected candidate will be expected to travel the western Tennessee and Mississippi territories. Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this field based role in Tennessee is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
04/15/2026
Full time
This is field-based position, and the selected candidate will be expected to travel the western Tennessee and Mississippi territories. Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this field based role in Tennessee is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this role in Georgia is between $33.90 - $46.40/hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
04/15/2026
Full time
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio. Primary Duties Territory Management: 60% Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Travel & On-Call: 10% Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Administrative Responsibilities: 20% Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Other Related Duties: 10% Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Qualifications Education and Training Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree Have and maintain a valid driver's license in state of residence Experience 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred Experience in a field service role preferred Experience with host/remote communications and network systems preferred Experience in the principles and practices of laboratory operations preferred Knowledge, Skills, and Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment. Learning agility to be able to learn from experiences and apply that knowledge to new situations. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Detail orientation to complete tasks without errors and produce high-quality work. Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Solution oriented in the face of conflict Action Oriented: Takes action even when facing challenges Perseverance: Demonstrates perseverance and a focus on outcomes Ability to cooperate with others at all levels including leadership Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Easily accessible and open to communication Build and maintain positive, productive interactions with colleagues Fosters a culture of inclusiveness among all team members Participate in a way that enhances team performance and cohesion. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. Working Conditions and Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods Ability to ascend/descend stairs, ladders, ramps, and the like Ability to wear PPE correctly most of the day Ability to operate heavy machinery Ability to adjust or move objects up to 50 pounds in all directions Domestic travel required up to 90% of time The estimated wage range for this role in Georgia is between $33.90 - $46.40/hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License : Clean record required Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability : Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus : Build trust and create a great experience Problem-Solving : Tackle a variety of challenges on the spot Determination : Work in tight spaces and all kinds of weather Adaptability : Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish ) Salary Ranges Compensation: $24.25/Hour
04/15/2026
Full time
Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License : Clean record required Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability : Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus : Build trust and create a great experience Problem-Solving : Tackle a variety of challenges on the spot Determination : Work in tight spaces and all kinds of weather Adaptability : Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish ) Salary Ranges Compensation: $24.25/Hour
Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License : Clean record required Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability : Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus : Build trust and create a great experience Problem-Solving : Tackle a variety of challenges on the spot Determination : Work in tight spaces and all kinds of weather Adaptability : Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish ) Salary Ranges Compensation: $24.25/Hour
04/15/2026
Full time
Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License : Clean record required Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability : Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus : Build trust and create a great experience Problem-Solving : Tackle a variety of challenges on the spot Determination : Work in tight spaces and all kinds of weather Adaptability : Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish ) Salary Ranges Compensation: $24.25/Hour
Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License : Clean record required Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability : Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus : Build trust and create a great experience Problem-Solving : Tackle a variety of challenges on the spot Determination : Work in tight spaces and all kinds of weather Adaptability : Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish ) Salary Ranges Compensation: $24.25/Hour
04/15/2026
Full time
Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License : Clean record required Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability : Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus : Build trust and create a great experience Problem-Solving : Tackle a variety of challenges on the spot Determination : Work in tight spaces and all kinds of weather Adaptability : Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish ) Salary Ranges Compensation: $24.25/Hour
Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License : Clean record required Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability : Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus : Build trust and create a great experience Problem-Solving : Tackle a variety of challenges on the spot Determination : Work in tight spaces and all kinds of weather Adaptability : Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish ) Salary Ranges Compensation: $24.25/Hour
04/15/2026
Full time
Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License : Clean record required Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability : Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus : Build trust and create a great experience Problem-Solving : Tackle a variety of challenges on the spot Determination : Work in tight spaces and all kinds of weather Adaptability : Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish ) Salary Ranges Compensation: $24.25/Hour