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Lutheran Social Services of WI and Upper MI is currently seeking an IT Customer Support Specialist to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience. Compensation for the role is targeted at $20-$22/hr. IT Customer Support Specialists provide tier 1 and tier 2 help desk support to internal customers throughout Wisconsin and Upper MI. The role will work with a team of 4 IT Customer Support Specialists as well as the Systems Analyst and System Administrator. The position is located in our corporate office in West Allis with hours primarily Monday through Friday, 8 AM - 5 PM, no weekends or on-call. This position requires colleagues to be onsite at the West Allis office for onboarding and training with the possibility to work from home on occasion once training is complete. Under the direction of the Support Supervisor, the IT Customer Support Specialist is responsible for maintaining, analyzing, and troubleshooting computer systems, hardware, and computer peripherals for multiple locations in Wisconsin and Upper Michigan including networked and standalone equipment. The IT Customer Support Specialist is responsible for answering calls, emails, and returning voice mails resultant from customer contacts for support. This individual is responsible for assisting with any application, hardware, peripheral or other situations that require IT Customer Support Specialist input. The IT Customer Support Specialist collaborates closely with Sr. Customer Support Specialists and the Support Supervisor when issues arise to ensure they are resolved quickly and communications are being delivered to management and impacted users in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Receive and resolve IT trouble tickets logged through call tracking system Provide IT support to all LSS offices throughout Wisconsin and Upper Michigan Perform primary functions of answering phones, e-mails, and tracking issues Resolve front line support issues and escalate as needed Remotely install, upgrade, and maintain IT software for end users Follows instructions and IT policies to perform functions Work independently when required Monitor outstanding tickets and resolve or update as required Ability to travel on occasion Other duties as assigned PERKS: Public Service Loan Forgiveness (PSLF) By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program. Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan. LSS Clinical Managers and Human Capital employees can assist you in applying for this benefit. Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Employee Assistance Program Service Awards and Recognition EDUCATION AND/OR EXPERIENCE: This position requires a High School diploma; Associates Degree in Information Technology preferred. A minimum of 1 year of IT support experience; or a related combination of education and / or experience. Prefer strong experience providing end user IT support and customer service. Requires excellent problem solving and analysis skills. Strong organizational and planning skills. Detail oriented mindset is a must. Excellent customer service skills a must. Requires various skills and abilities to include leadership skills, negotiation skills, problem solving skills, and the ability to interpret cause and effect. Ability to perform responsibilities within scheduled time frames and with a high degree of accuracy. Demonstrate strong analytical skills. Demonstrate resourcefulness in developing solutions. Ability to prioritize and handle multiple tasks concurrently. Excellent customer service skills Excellent verbal and written communication skills Knowledge of support and troubleshooting techniques for the following: Enterprise and standalone Windows 7 PCs Peripherals (printer, scanner, etc.) Small networks including DSL configurations, Broadband, and secure WiFi Microsoft productivity software (Office 2010) Basic Active Directory experience Understanding of Exchange distribution groups and resources Strong problem solving skills Strong Organizational Skills Ability to explain IT concepts to non-IT professionals, notably with end user training and coaching Ability to handle several issues at the same time CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. TRAVEL: Ability to travel on day trips as required. Some overnight travel may be required. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).

Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. As the SAP Transportation Management People Manager, you will manage the SAP TM system engineering ensuring service and support provided is timely and accurate on a daily basis. You will play a key role in ensuring that SAP applications are supporting and serving Leo's mission to build Satellites. Key job responsibilities • Own and lead SAP Transportation Management (TM) capability, providing strategic direction and functional ownership. • Partner with Supply Chain, Logistics, Procurement, and Finance stakeholders to translate business needs into TM solutions. • Own demand intake, prioritization, and backlog management for TM enhancements and initiatives. • Oversee end-to-end solution design, configuration, testing, and deployment of SAP TM solutions. • Ensure alignment with enterprise architecture, integration standards, and compliance requirements. • Lead, mentor, and develop SAP TM team members and manage system integrators and contractors. • Review and approve functional designs, configurations, and deliverables. • Own production support, incident management, and SLA adherence for TM. • Drive continuous improvement, optimization, and TM-related transformation initiatives. A day in the life 1. Provide strategic and functional oversight for SAP TM solutions and initiatives. 2. Review and approve solution designs, backlog priorities, and release plans. 3. Lead team meetings, mentor analysts, and manage vendor execution. 4. Ensure high-quality documentation including business requirements and functional specifications. 5. Oversee production support, major incidents, and stakeholder communications. About the team Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. Our team focuses on building Enterprise System Applications for manufacturing satellites. You will lead the Transportation Management capability within the Supply Chain technology organization, supporting Procure-to-Pay, Transportation, and Global Trade systems. BASIC QUALIFICATIONS - 5+ years of team management experience - Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience contributing to engineering discussions around technology decisions and strategy related to a product PREFERRED QUALIFICATIONS - Experience in technical product management, program management or engineering Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $149,700/year in our lowest geographic market up to $258,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description: Information Operations (IO) SME / Systems Engineer Location: Orlando, FL (Hybrid On-Site Flex) Clearance Required: Active TS/SCI Travel: 25-33% Employment Type: Full-Time Position Summary The IO SME / Systems Engineer will provide operational and technical expertise supporting the design, integration, and synchronization of Information-Related Capabilities (IRCs) across the full spectrum of Information Operations. The ideal candidate brings deep experience in military IO processes, strong communication skills, and the ability to translate operational needs into technical requirements supporting next-generation information systems. Key Responsibilities Serve as the subject matter expert on Information Operations planning, integration, and execution across joint and service-specific frameworks. Conduct Information Environment Analysis (IEA) and synchronize IRCs-including PSYOP, MILDEC, MISO, Civil Affairs, and Public Affairs-within operational and targeting processes. Support the design and development of tools, architectures, and analytical products enabling IO, MISO, and related capabilities. Provide systems engineering expertise for the definition, modeling, and integration of IO requirements into system designs and mission workflows. Develop and maintain system documentation (requirements, use cases, design diagrams, test plans). Collaborate with software and systems teams using Agile or DevSecOps methodologies. Engage with government stakeholders to brief concepts, demonstrate tools, and support integration events. About CyOne, Inc. CyOne is a non-traditional small business specializing in agile software development, ISR integration, and cyber mission support for defense and intelligence customers. Our experienced team builds practical, mission-oriented tools that directly support warfighters and analysts in the field. What We Offer Competitive Compensation and Bonus Opportunities Full Benefits Package (medical, dental, vision, 401k match) Paid Time Off and Flexible Scheduling Collaborative, high-performance technical team Opportunity to contribute to meaningful national security work Requirements: Required Qualifications 8-12 years of experience in Information Operations or a related field (PSYOP, MILDEC, MISO, Civil Affairs, Public Affairs, or Information Warfare). Strong understanding of IO staff processes, including planning, integration, and synchronization of IRCs. Experience conducting or supporting Information Environment Analysis and integration of IRCs into targeting processes. Excellent interpersonal, communication, and briefing skills; comfortable presenting to senior leaders and large groups. Bachelor's degree in a STEM field (or currently pursuing). Active TS/SCI clearance. Ability to work flexibly in a hybrid environment; some weeks may require 4-5 days onsite for meetings or exercises, while others may be primarily remote. Ability to travel 25-33%. Preferred Qualifications U.S. Army Information Operations experience. Bachelor's degree in Software Engineering, Computer Science, or Electrical Engineering. Experience with Model-Based Systems Engineering (MBSE), UML, or SysML. Familiarity with Agile or DevSecOps frameworks. Experience with cloud platforms (AWS, Azure) and/or cloud certifications. Security+ or other cybersecurity certifications. Compensation details: 00 Yearly Salary PI5627fa4301b8-6980

Key Responsibilities Contribute to the OneMain Enterprise Patch Management Program Strategy focusing on cloud architecture. Act as the subject matter expert in patch management best practices, standards, guidelines, architecture and roadmaps with a focus on cloud security. Serve as the technical resource for OneMain patch management and vulnerability remediation efforts across servers, endpoints, network devices, and cloud environments. Contribute to the creation of reusable artifacts, standards, templates, guidelines, and patterns to be used by other team members. Drive compliance with SLAs for patch management and vulnerability remediation. Architect and optimize automated patch deployment pipelines using services such as AWS Systems Manager (SSM), Azure Update Management, or infrastructure-as-code (IaC) automation tools (Terraform, Ansible). Oversee patch and configuration compliance across various operating systems. Ensure compatibility and performance validation before and after patch cycles. Support and advise on cloud configuration hardening initiatives in parallel to patching activities. Participate in technology lifecycle management activities. Strong knowledge of operating systems, networking, databases and web applications. Identify ways to improve, simplify and automate activities and processes. Familiarity with a wide range of technology support and patch deployment tools. Analyze trends to identify process inefficiencies and propose technical and/or procedural improvements. Provide mentorship and guidance to junior engineers and analysts. Requirements Bachelor's Degree (Computer Science or related field) and 8 years' experience in IT engineering. Excellent interpersonal, written/verbal communication and leadership skills with the ability to make recommendations and explain patch management lifecycle concepts to all levels of the organization. 4+ years' experience with IT vulnerability remediation, patch management and cloud security. 4+ years of team management/leadership experience. Proven track record of implementing and managing a successful Enterprise Patch Management Program. Expert knowledge of patch lifecycle management concepts. Excellent project management skills. Experience with all elements of change management. Proven capacity to work independently and manage multiple, completing demands. Ability to travel domestically. Preferred Qualifications Advanced hands-on experience with AWS/Azure environments Proficiency with containerization and orchestrations tools such as Docker and Kubernetes Relevant cloud certifications is a plus. Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with: Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date) Paid sick leave as determined by state or local ordinance, prorated based on start date Paid holidays (7 days per year, based on start date) Paid volunteer time (3 days per year, prorated based on start date) In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance. By applying, you consent to your information being transmitted to the Employer by SonicJobs. See OneMain Financial Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

Description: Innovance, Inc. Innovance is the holding company for a family of five, 100% employee-owned, Midwest-based manufacturing companies (Lou-Rich, ALMCO, Panels Plus, Mass Finishing, Jorgensen). Our mission is to lead, nurture, and grow a team of industrial manufacturing companies committed to making our OEM customers' products better. Job Description: This position is preferred to be performed in person at our Albert Lea, MN office. A flexible hybrid schedule is available based on business needs, typically including up to three days per week on site. Ideal candidates will reside within a 50-mile radius of the Albert Lea location, though additional consideration may be given to highly qualified applicants outside this area. The ERP Systems Analyst plays a key role in supporting and optimizing Innovance's cloud-hosted Epicor Kinetic ERP environment. This position focuses on configuring system workflows, developing and maintaining reports and dashboards, improving business processes, and providing cross-functional support across manufacturing, supply chain, finance, and operational teams. Working closely with stakeholders, the ERP Systems Analyst translates business needs into practical system solutions using Epicor's low-code tools, such as BAQs, BPMs, and Application Studio. The role emphasizes functional understanding, data-driven decision support, and process improvement. This position serves as a product expert, partnering with partners as needed while ensuring effective and efficient use of Epicor Kinetic across the organization. This role offers the opportunity to directly influence process improvement across multiple manufacturing businesses, contribute to digital transformation initiatives, and grow expertise in a modern, cloud-based ERP ecosystem. Essential Functions: Provide front-line support for Epicor Kinetic Cloud users, resolving issues, answering functional questions, and coordinating with Epicor Support when escalation is required. Configure, maintain, and optimize Epicor Kinetic using BAQs, BPMs, Application Studio, Dashboards, User/Group Security, and related low-code tools. Analyze business processes across manufacturing, supply chain, warehousing, engineering, and finance to identify system and workflow improvements. Translate operational requirements into system solutions, including configuration changes, functional designs, and enhancements to Epicor Kinetic modules. Develop and maintain reporting & analytics, including BAQs, Dashboards, KPIs, SSRS reports, and data extracts for business stakeholders. Support cloud upgrade cycles by evaluating release notes, assessing impact, executing regression testing, and coordinating user acceptance testing. Document system processes, configurations, and procedures, developing user guides and training materials as needed. Identify opportunities for automation and reduce manual work through system capabilities and optimized workflows. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Requirements: Four-year degree or combination of a two-year college degree and relevant business experience. Experience in IT systems analysis, ERP support, or related roles is preferred. Experience with Epicor Kinetic or another modern ERP system in a cloud-hosted environment preferred. Experience supporting a Manufacturing or Production environment preferred. Strong communication skills with the ability to translate business needs into system requirements. Self-motivated, well-organized, and capable of managing multiple priorities simultaneously. Innovance Training Requirements: Applicable training will be completed by following the syllabi (Human Resources, Safety, IFS - Timeclock, IFS - Navigation, ISO etc.) for each new hire and that will be verified by the Employee Orientation & Job Qualification form within the first 60 days of employment. Additional applicable training will be completed by following the individual's assigned department training matrix, Information Systems (F4400-550). Follow training syllabus (Technical from above list). The effectiveness of training guidelines will be determined by employee knowledge and demonstration of learned concepts. Additional training after the first several weeks of on-the-job training will be determined by the Supervisor in preparation for them to operate on their own as needed. Any follow-up training will be evaluated and provided at the 60-day review or as deemed necessary for the position. Training program decided by Information Systems Manager. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands or fingers, and talk and hear, standing, bending, stooping and lifting up to 50 lbs. Work Environment: The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Americans with Disabilities Act: If you are a qualified individual with a disability, you have a right to request that the Authority make reasonable accommodations in order to help you accomplish your work, which must still be performed in all essential functions. PIaa7edaf2a5c1-7808

Job duties Implement, configure, and support SAP WM, EWM and Transportation modules. Work closely with business users to understand their warehouse management processes and requirements, and then translate those requirements into SAP EWM solutions. Configure the SAP EWM system to support warehouse management processes, including warehouse structure setup, storage bin management, yard management, labor management, and cross-docking. May oversee the work of junior analysts. May manage SAP projects, etc. 50% domestic & international travel. Remote position - work from anywhere in the U.S. Education and Experience required Bachelor's degree in Computer Science, Computer Engineering, Management Information Systems, any Science field, or a related technical field and 6 years of experience as an SAP analyst, engineer and/or consultant. Alternate Experience No degree and 8 years of experience as an SAP analyst, engineer and/or consultant Background 2 years of experience configuring SAP EWM (extended warehouse management). 4 years of experience with SAP EWM Outbound and Inbound and 1 year of experience with SAP EWM Internal processes. 3 years of configuration experience in various communication channels including Application link enabled intermittent documents (ALE IDOCs), Queued and transaction remote functional call (QRFC and TRFC), and 1 year of experience with Core Interface (CIF). 5 years of experience with Master Data. 1 year of experience with Ship ERP TMS, BluJay and/or Yard Con. 2 years of SAP MM (Material Master) configuration experience. 1 year of PI/PO (Process integration & orchestration) experience. Location HQ: Pleasanton, CA. Remote position work from anywhere in the U.S. Rate of pay $174,637 per year How to apply Send resume to and include job reference in the subject line.

Data Architecture Design and Optimization: Designing, implementing, and optimizing data architecture on Azure, including databases, data lakes, and data warehouses. Azure Data Services Implementation: Implementing and managing Azure data services such as Azure SQL Database , Azure Data Lake Storage, and others. ETL (Extract, Transform, Load) Pipeline Development: Building and maintaining ETL pipelines to move and transform data from various sources to target destinations in Azure. Data Integration and Transformation: Integrating data from diverse sources and transforming it into a unified format for analysis. Performance Monitoring and Optimization: Monitoring the performance of data systems and optimizing queries, storage, and processing for efficiency. Collaboration with Cross-functional Teams: Collaborating with data scientists, analysts, and other teams to understand their data requirements and provide necessary support. Minimum Job Requirements: Bachelors degree, in Computer Engineering, Computer Science, Electronic Engineering, or related field, or foreign degree equivalent. Plus, seven (7) years of experience in ETL design, performance optimization, and implementation in a multi-dimensional Data Warehousing environment. The experience (which may be gained concurrently) must also include each of the following: 7 years of advanced SQL Programming: T-SQL; 5 years of experience in designing and implementing Enterprise Data & Analytics solutions, focusing on architecture and strategy development to drive data-driven business decisions; 3 years of hands-on experience with data-heavy and analytics applications, utilizing relational databases, data warehousing, and big data technologies such as HDFS, Hive, Sqoop, Spark, and Python for data processing and analysis; and 2 years of experience with Azure cloud technologies, including Azure Data Factory, Azure Data Lake Gen2, Azure Databricks, Blob Storage, Azure SQL Database, Azure Functions, and Cosmos DB, enabling scalable and efficient data pipelines and solutions. Job Location: Charles River Laboratories, Inc. 251 Ballardvale Street, Wilmington, MA 01887. (100% telecommuting allowed from any U.S. location). 40 hours per week, 9:00 am 5:00 pm. Salary: $185,000 per year. To apply, send resume and letter of application detailing experience to Emily VanGilder, HR Business Partner, Charles River Laboratories, Inc.,

Continental Tire The Americas, LLC is one of the largest automotive manufacturers in the world and a leader in automated driving. Through our pioneering technologies and services, were changing the future of mobility to make it more safe, smart, and sustainable. Our Fort Mill, SC location is seeking a Sr Controlling Analyst to join our team. Are you ready to shape the future with us? THE POSITION Sr Controlling Analyst, Continental Tire The Americas, LLC, Fort Mill, SC: Perform month end Business Area Replacement Americas close process. Prepare and review markets' financial results. Prepare Marketing performance report, which is based on the profitability and volume achievement (units of tires sold). Calculate the corrections to adjust Continental's inventories amount for Business Area Replacement Americas. Analyze and prepare schedules to simulate the Profit and Loss statement monthly for the business area. Determine monthly corrections for P&L and Working Capital in Continental's financial systems. Prepare forecast package (presentations and summary of main variations versus last forecast). Prepare and implement monthly Business Area Replacement Americas corrections in Continental's financial system. Update dashboards that are shared with management. Analyze monthly results for management. Prepare bi-monthly presentation for CEO, including chart preparation, consolidation, and explanation. Prepare the weekly estimate of markets' sales and profitability in coordination with the Market controllers Complete Business Area Replacement Americas Budget in Continental's financial system, both total year and seasonalized. Prepare sales and profitability analysis and the simulation expected profitability of the business area for the following year. Determine Central Corrections that will be posted on Continental's financial systems. Prepare, analyze and report on miscellaneous topics, within the Business Area Replacement Americas to the markets as required. Assign to be the key Business Area Replacement Americas controlling contact for specific markets/ product groups and support resource including collaborating on a couple of key projects with assigned markets each year. Supporting the 5-year strategic development process for the Business Area Replacement Americas. Telecommuting permitted up to 40% per week. Full time employment, Monday Friday, 40 hours per week. MINIMUM REQUIREMENTS: Bachelors degree in Accounting, Finance, Economics, International Business or a related field and 5 years of work experience in finance or controlling. Of the required experience, must have 5 years of experience in SAP (Systems, Applications and Products in Data Processing) finance module. Of the required experience, must have 3 years of experience in each of the following: Power Pivot for DAX measures, creating relationships between tables, and complex formulas such as SUMIFS, XLOOKUP, INDEX, INDIRECT, CUBEVALUE, CUBEMEMBER, or CUBESET; Power Pivot table operations including changing data sources, creating calculated fields, converting pivot tables to formulas, and inserting slicers and timelines. Telecommuting permitted up to 40% per week. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting. To Apply, email resume to with Job ID 242390 in subject line. In compliance with applicable laws, Continental Tire The Americas, LLC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as Continental Tire The Americas, LLC will not engage in immigration sponsorship for this position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Details Key Responsibilities: Validate ETL pipelines after data migration from legacy systems to new data warehouses or cloud platforms. Test and verify Cognos reports for accuracy, completeness, formatting, and compliance with defined business rules. Develop and execute test plans, test cases, and scripts for both ETL and reporting validation. Perform data reconciliation between source, staging, and target systems to ensure integrity and correctness. Collaborate with data engineers and business analysts to understand reporting requirements and ETL transformations. Identify, log, and track defects or discrepancies using JIRA. Support the state team during User Acceptance Testing (UAT) for migrated data and reports. Document testing activities, results, and provide summary reports and recommendations. Ensure testing adheres to HIPAA, CMS, and state Medicaid compliance standards. Required Skills and Experience: 8 years of experience in software testing, preferably in Medicaid or healthcare data systems. Knowledge of Medicaid data (eligibility, enrollment, claims, encounters, providers Hands-on experience validating ETL processes and data migration projects. Strong experience testing Cognos reports Proficiency in SQL for data validation and troubleshooting. Familiarity with data warehouses, staging, and OLAP environments. Experience with test management tools (JIRA, Selenium etc Strong analytical, documentation, and problem-solving skills. We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.

Launch Your Career with Cook SystemsReady to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.Our core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.Join our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!1 Submittal.The job will be hybrid 4 days in office 1 day remote. Hours are 30 hours per week. 8-2. Market hourly rate based on experience. Seeking a contractor to support the Data Governance & Compliance Manager on: 1. tasks to establish a data governance framework,2. day-to-day core operations of the Data Governance program, and3. implementation of the What Works Cities (WWC) Certification Program powered by Bloomberg Philanthropies. The goal is to complete the work to obtain all three of the What Works Cities Certifications (Silver, Gold, and Platinum) within 18 - 24 months. The Data Governance Analyst will complete all WWC assessment stages and tasks related to the completion of the What Works Cities Certifications.ObjectivesComplete the tasks and milestones and provide support to achieve the What Works Cities (WWC) Certifications (Silver, Gold, and Platinum Silver Certification should be achieved within 6 to 8 months from hire or an assessment should be provided within 90 days of hire explaining why certification cannot be obtained within the deadline and recommending the steps to obtain the certification and a new deadline date.Work closely with the Data Governance & Compliance Manager and provide support on tasks related to creating a data governance framework. Maintain and upload documents and information into the What Works Cities (WWC) Assessment and Results for America Dashboard which is a centralized tracking system for certification metrics and activities. The first step toward achieving Certification is completing an online self-Assessment. This Assessment includes more than 40 criteria, organized around eight foundational practice areas, which define the fundamentals of data-driven governance.Ensure consistent communication of progress and milestones.Scope of WorkThe contractor will be responsible for:Coordinate and consult with WWC Results for America support staff and technical assistance providers to complete the Assessment stages in the dashboard.Provide program management & implementation.Working closely with the Data Governance & Compliance Manager, obtain data and documentation to assess current practices and gaps relative to WWC standards.Log, track, and maintain evidence and artifacts required for certification using WWC?s framework.Provide progress tracking & communication.Establish and maintain a project or program management dashboard or reporting structure to monitor all progress separate from the WWC Dashboard.Deliver monthly updates.Provide WWC milestone documentation and prepare for key preparation and submission of the official WWC application and Contractor will provide the following services:Program and Progress TrackingDevelop and maintain Program documentation including milestones, deliverables, and decision logs.Establish and manage a program tracking system to log, monitor, and report on the status of various initiatives.Create standardized reporting templates.Draft regular program updates, presentations, and summary briefs.Create internal communications campaigns to promote understanding and adoption of What Works Cities practices and tools.Create change management strategies to support culture shift toward data-driven governance.Systems and Tools IntegrationWorking with the Data Governance & Compliance Manager, assist with identifying enhancements to workflows, dashboards, or integrations needed to support analytics and performance monitoring.Why Work with UsBenefitsAt Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to: Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you. Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds. Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms. Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts. Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.At Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.

Full Job Description About the jobAbout AMEND: AMEND is a management consulting firm based in Cincinnati, OH with areas of focus in operations, analytics, and technology, focused on strengthening the people, processes, and systems in organizations to generate a holistic transformation. Our three-tiered approach provides a distinct competitive edge and allows us to build strong relationships and create customized solutions for every client. We work each day to change lives and transform businesses, and we are constantly striving to make a positive impact on our community! The AMEND team continues to grow at a rapid pace, and we believe that our Analyst team will continue to be an important part of that journey. Overview: The Salesforce Administrator consulting role is an incredibly exciting position in one of the fastest-growing segments of AMEND. You will be able to utilize your Salesforce knowledge on a diverse array of projects in a client-facing role, solving business problems by delivering innovative solutions to our clients. This will include automating and supporting complex business processes, creating reports & dashboards, and training clients on Salesforce. We are looking for highly motivated team members to deliver these solutions to our clients while seeking to build long-term relationships and deliver rapid, meaningful, and lasting business value. Our offerings span the entire Salesforce implementation lifecycle including analysis, design, data migration, customization, building, testing, deployment, and training. Job Tasks: Implement and customize Salesforce solution projects that involve the Sales Cloud (CRM) and integrations with other client systems such as eCommerce sites and databasesHandle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, and other routine tasksGather detailed requests for improvements or changes to the system, prioritize needs, and implement these changes as appropriateAutomate processes using Salesforce tools such as Flow, approval processes, and validation rulesAssist with setting Salesforce implementation standards in client projectsRespond to a variety of broad questions and concerns from client management regarding project requirements, providing expertise in technical standards and conditionsCommunicate the status of client requests and determine the feasibility of projects, while documenting findings and actionsLead discovery workshops and detailed functional design meetingsProvide administrative guidance and translate business process requirements to developers as neededResearch, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projectsComplete relevant client website administrative work as needed Qualifications: Expertise within Sales Cloud (CRM) and (preferred) Service Cloud (Call Centers), Collaboration Cloud (Chatter), Marketing Cloud, and Custom Cloud(Preferred) Salesforce Administrator Certification or equivalent Salesforce experience(Preferred) Ability to triage code such SOQL Queries, Apex, and LWC/JavaScriptDetailed knowledge of Custom Report types and reporting/dashboards in Lightning experienceAbility to work with cross-functional Agile Scrum teams to maintain and enhance Salesforce capabilitiesAbility to write user stories and acceptance criteriaExperience with Data Management within Salesforce to import and export data. We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.

Job Description: Hello, I hope this message finds you well.This is Shyam from TechStar Group. We currently have an opening for the below position. If this opportunity interests you, please let me know. Applicants must be authorized to work in the U.S. without current or future visa sponsorship. Position: Oracle PL/SQL DeveloperLocation: Irving, TX (ONSITE) Job Description We are seeking a highly experienced and meticulous Principal Database Developer with 7+ years of specialized experience, focusing on exceptional expertise in Oracle SQL. The ideal candidate will possess a deep understanding of the telecom domain, specifically the order process management lifecycle, and have a proven ability to analyze complex data from diverse sources to create high-performance, robust SQL and reporting solutions. Key Responsibilities Advanced SQL Development: Design, develop, test, and maintain highly complex and efficient SQL queries, stored procedures, functions, and triggers within a large-scale Oracle database environment. Data Analysis & Modeling: Proactively analyze intricate business requirements and data structures from multiple source systems to develop effective database solutions, data models, and ETL/ELT logic. Business Acumen: Develop a deep understanding of the telecom order management process (e.g., order capture, decomposition, provisioning, fulfillment, and status tracking) to translate business needs into precise technical database solutions. Reporting & Visualization: Design, build, and maintain compelling business dashboards and reports using Tableau, ensuring the underlying data extraction (SQL) is highly optimized. Performance Tuning: Identify and resolve database performance bottlenecks, tune slow-running queries, and ensure overall database efficiency and scalability. Collaboration & Documentation: Work closely with cross-functional teams (developers, business analysts) to define data requirements, document database design specifications, and ensure data integrity. Workload Flexibility: Be flexible and willing to work extended hours as needed to meet critical project deadlines or address production emergencies. Required Skills & Qualifications Experience: Minimum of 7+ years of professional experience as a Database Developer, with a primary focus on Oracle. Oracle SQL/PL-SQL Mastery: Exceptional, demonstrable expertise in writing complex, efficient, and well-tuned Oracle SQL and PL/SQL. Must be proficient with advanced concepts like analytical functions and performance optimization techniques (e.g., explain plans, indexing Data Visualization: Strong, hands-on experience using Tableau (or similar leading BI tools) for data visualization and dashboard creation. Telecom Domain Knowledge: Strong, mandatory background working within the telecom industry, with direct experience supporting systems related to customer orders, service activation, or inventory. Order Process Expertise: Proven understanding of the end-to-end telecom order management lifecycle and the complex data flows associated with it. Data Analysis: Demonstrated ability to read, interpret, and analyze large datasets from disparate sources and map them into clear, concise database logic. Work Ethic: A strong commitment to project success, including the ability to work extended or non-standard hours when required We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: Partners with business subject-matter experts to translate business requirements into technical solutions Partners with Software engineers to translate business requirements into a technical requirements and solutions Partners with solution architects to provide a scalable and adaptable architectural solution Seamlessly integrates business and service strategy into enterprise architecture roadmap Promotes the use of a shared infrastructure and application roadmap to reduce costs and improve how information flows Prepares Business Process Model and Notation for as-is and to-be analysis Identifies opportunities to define/follow standard operating procedures Coordinates project efficiency and resources Manages process changes and effectively communicates with leadership status Applies knowledge of business process modelling notations (BPMN, EPC, BPEL) to documenting processes Performs data analysis utilizing SQL and other tools as necessary Facilitates requirements prioritization based on business value Knowledge, Skills, Abilities (KSAs), & Competencies: Essential KSAs: Bachelor's degree in computer science management information systems, engineering or related field and three to five years of experience; or equivalent combination of both Ability to interpret business and technical documents Intermediate understanding of enterprise architecture and its organizational impact Ability to create compelling business cases with accurate cost and effort estimations Ability to quickly troubleshoot problems that may arise in work products Ability to work independently and effectively Ability to work on multiple tasks at any one time while maintaining high quality standards Desirable KSAs: Experience with RUP, Agile, Scrum, or TDD preferred Excellent written and verbal communication skills Intermediate understanding of information risk and enterprise architecture standards Intermediate understanding of various software development lifecycles Excellent software engineering skills ensuring sound technical solutions Competencies: Personal Discipline Communications Customer Focus Physical Demands and Working Conditions: While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office. ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more. Pay Range $93,609.08-$119,717.75 USD ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: Partners with business subject-matter experts to translate business requirements into technical solutions Partners with Software engineers to translate business requirements into a technical requirements and solutions Partners with solution architects to provide a scalable and adaptable architectural solution Seamlessly integrates business and service strategy into enterprise architecture roadmap Promotes the use of a shared infrastructure and application roadmap to reduce costs and improve how information flows Prepares Business Process Model and Notation for as-is and to-be analysis Identifies opportunities to define/follow standard operating procedures Coordinates project efficiency and resources Manages process changes and effectively communicates with leadership status Applies knowledge of business process modelling notations (BPMN, EPC, BPEL) to documenting processes Performs data analysis utilizing SQL and other tools as necessary Facilitates requirements prioritization based on business value Knowledge, Skills, Abilities (KSAs), & Competencies: Essential KSAs: Bachelor's degree in computer science management information systems, engineering or related field and three to five years of experience; or equivalent combination of both Ability to interpret business and technical documents Intermediate understanding of enterprise architecture and its organizational impact Ability to create compelling business cases with accurate cost and effort estimations Ability to quickly troubleshoot problems that may arise in work products Ability to work independently and effectively Ability to work on multiple tasks at any one time while maintaining high quality standards Desirable KSAs: Experience with RUP, Agile, Scrum, or TDD preferred Excellent written and verbal communication skills Intermediate understanding of information risk and enterprise architecture standards Intermediate understanding of various software development lifecycles Excellent software engineering skills ensuring sound technical solutions Competencies: Personal Discipline Communications Customer Focus Physical Demands and Working Conditions: While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office. ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more. Pay Range $93,609.08 - $119,717.75 USD ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: Partners with business subject-matter experts to translate business requirements into technical solutions Partners with Software engineers to translate business requirements into a technical requirements and solutions Partners with solution architects to provide a scalable and adaptable architectural solution Seamlessly integrates business and service strategy into enterprise architecture roadmap Promotes the use of a shared infrastructure and application roadmap to reduce costs and improve how information flows Prepares Business Process Model and Notation for as-is and to-be analysis Identifies opportunities to define/follow standard operating procedures Coordinates project efficiency and resources Manages process changes and effectively communicates with leadership status Applies knowledge of business process modelling notations (BPMN, EPC, BPEL) to documenting processes Performs data analysis utilizing SQL and other tools as necessary Facilitates requirements prioritization based on business value Knowledge, Skills, Abilities (KSAs), & Competencies: Essential KSAs: Bachelor's degree in computer science management information systems, engineering or related field and three to five years of experience; or equivalent combination of both Ability to interpret business and technical documents Intermediate understanding of enterprise architecture and its organizational impact Ability to create compelling business cases with accurate cost and effort estimations Ability to quickly troubleshoot problems that may arise in work products Ability to work independently and effectively Ability to work on multiple tasks at any one time while maintaining high quality standards Desirable KSAs: Experience with RUP, Agile, Scrum, or TDD preferred Excellent written and verbal communication skills Intermediate understanding of information risk and enterprise architecture standards Intermediate understanding of various software development lifecycles Excellent software engineering skills ensuring sound technical solutions Competencies: Personal Discipline Communications Customer Focus Physical Demands and Working Conditions: While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office. ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more. Pay Range $93,609.08 - $119,717.75 USD ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.

Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts:Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts:Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Compensation Details: $70k - $75k/yr Job Description: The Software Support Analyst will play a crucial role in providing ongoing support and optimizing the software platforms for Ace Handyman Services serving as a subject matter expert for ServiceTitan, and other software platforms. This position also assists with onboarding new businesses, ensuring smooth integration and effective utilization of our systems. Quickly and effectively resolve franchisee and staff issues through a dedicated support ticketing system via prioritizing high-impact concerns. Provide personalized one-on-one support sessions for franchisees and staff throughout the post-go-live phases, guaranteeing their success and expertise with ServiceTitan. Manage and execute the Mergers and Acquisitions process for Franchisees ServiceTitan tenants. Ensure the knowledge of new software features and updates to maximize the Franchisees use of said software platforms. Assist in the initial setup and ongoing optimization of ServiceTitan tenants, ensuring they optimized for maximum functionality and aligned with business goals. Support and provide strategic insights to promote sophisticated utilization of the ServiceTitan Center of Excellence. Support the monthly communication to franchisees and staff, detailing the progress of the ServiceTitan implementation, highlighting new support resources, strategic initiatives, and recent product updates. Must have 3-5 years' experience with ServiceTitan software 2+ years of Home Service Industry experience Technical Proficiency: Proficient in software such as ServiceTitan, and Microsoft Office Stakeholder Management: Experience in managing expectations and relationships with various internal and external stakeholders Innovative Thinking: Capacity to drive innovation in technology and business processes to drive efficiencies and profitability Problem-Solving: Excellent analytical and problem-solving abilities Adaptability: Ability to adapt to rapidly changing technology landscapes Motivated Self Starter who takes initiative and thrives in dynamic environment to deliver results Position can be remote, but candidates in the Denver, CO area are preferred. Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand. In addition to providing our employees a great culture, we offer competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including: Incentive/Commission/Bonus opportunities (Based on role / grade level) 401(k) retirement savings plan with matching company contributions, eligible on your first day! Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents. Warehouse Merchandise Discount! Paid time off & paid holidays (depending on role and month of hire) Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities. Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review. Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support. Benefits are provided in compliance with applicable plans and policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert About Ace Hardware Home Services Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting. Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware. Equal Opportunity Employer Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Duties: Manage PayPal customer funds in US and Canada. Day-to-day management of bank balances for Xoom business. Reporting and forecasting balances. Manage corporate PayPa land Xoom accounts - including creating new accounts; funding and sweeping funds. Account administration. Meet service level agreements for timely execution with zero defect. Support M&A Treasury integrations to PayPal ecosystems. Ensure integrity of bank data in PayPal Treasurys systems. Recommend process and controls improvements. Provide fast and precise resolution to issues related to funds settlements. Build monthly and adhoc operating dashboards for presentation to Sr. Management. Support Global Cash Management team in ongoing projects and process automation. Partial telecommuting permitted from within a commutable distance. Minimum Requirements: Masters degree, or foreign equivalent, in Business, Finance, or a closely related field plus two years of experience in the job offered or a related occupation. Special Skill Requirements: 1. Reporting and Forecasting (2 years) 2. Treasury Management System (2 years) 3. Bank Portals (2 years) 4. GL Accounting (2 years) 5. SAP S4 HANA (1 year) 6. SQL (1 year) EOE, including disability/vets. Must be legally authorized to work in the U.S. without sponsorship. To apply, please send your resume specifying Req.# L23-134012 by email to