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Role Summary/Purpose: The VP, Digital Release Train Engineer will be responsible for leading and coaching the Alerts Agile Release Train, responsible for creating and delivering servicing notifications for our clients to our customers via email, sms messages, CloudEvents, and push notifications. This includes different customer events such as purchases, payment due, statement preferences or customer account changes. The Alerts train has multiple teams focusing on ingestion, preferences, delivery, UI/UX, and data analytics. The release train engineer will work across multiple agile teams with the goal of leading innovative banking solutions to production. This role is responsible for collaborating with scrum masters, product owners, program manager and business leaders in setting the agile roadmap for this train, driving new innovations, and leading the agile teams to deliver technical capabilities in partnership with other teams within the company. The Alerts Agile Release Train is part of Synchrony's Digital First initiative and this role will be responsible for cross-train collaboration in planning and managing dependencies across the various Digital First ARTs, and communication of risks, dependencies, and program status to key stakeholders. Our Way of Working We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. You are the right candidate if you Have strong knowledge of The Scaled Agile Framework and have been on or led an Agile Release Train Have a proven track record of leading and executing critical business initiatives Are passionate about working with large cross functional teams to deliver cutting edge features to clients Have creativity, enthusiasm, and energy with a strong "can do" attitude and are result-oriented Have superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management, and external groups Are a hands on, self-motivated professional with the ability to effectively prioritize multiple initiatives Essential Responsibilities: Lead large/enterprise agile initiative, utilizing Scaled Agile Methodology Facilitate PI planning events Directly manage team of scrum masters Lead, manage and direct cross-functional resources (IT and Business) as required throughout agile lifecycle Manage collaboration across agile team/s, ART, Large Solution, Dependency teams, 3rd Parties, waterfall teams and any other area that aligns with the team's PI Commitments Track execution of features and capabilities Plan and communicate with business, Technology leadership, and other key stakeholders regarding agile program status, milestones, issue resolution and escalation. Manage risks, dependencies and priority or scope changes that are introduced to the ART Manage multi-million dollar budget Coach leaders and teams in lean agile practices and mindset Develop effective communication strategy across projects and constituencies Perform other duties and/or special projects as assigned. Qualifications/Requirements: Bachelor's Degree and 5 years of Technology experience or in lieu of degree High School Diploma/GED and 9 years of IT experience, experience in developing and implementing information systems and project management experience Minimum of 5 years of experience in developing and implementing information systems Minimum 5 years of experience in project management and/or scrum master with strong understanding of Agile Ability and flexibility to travel for business as required Desired Characteristics: Certified Scaled Agile Framework (SAFe) enterprise leadership professional Experience in the consumer financial services including credit cards and installment loans Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment High energy, self-motivated, with strong communication skills (verbal and written) Grade/Level: 12 The salary range for this position is 110 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

Role Summary/Purpose: The VP, Digital Release Train Engineer will be responsible for leading and coaching the Alerts Agile Release Train, responsible for creating and delivering servicing notifications for our clients to our customers via email, sms messages, CloudEvents, and push notifications. This includes different customer events such as purchases, payment due, statement preferences or customer account changes. The Alerts train has multiple teams focusing on ingestion, preferences, delivery, UI/UX, and data analytics. The release train engineer will work across multiple agile teams with the goal of leading innovative banking solutions to production. This role is responsible for collaborating with scrum masters, product owners, program manager and business leaders in setting the agile roadmap for this train, driving new innovations, and leading the agile teams to deliver technical capabilities in partnership with other teams within the company. The Alerts Agile Release Train is part of Synchrony's Digital First initiative and this role will be responsible for cross-train collaboration in planning and managing dependencies across the various Digital First ARTs, and communication of risks, dependencies, and program status to key stakeholders. Our Way of Working We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. You are the right candidate if you Have strong knowledge of The Scaled Agile Framework and have been on or led an Agile Release Train Have a proven track record of leading and executing critical business initiatives Are passionate about working with large cross functional teams to deliver cutting edge features to clients Have creativity, enthusiasm, and energy with a strong "can do" attitude and are result-oriented Have superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management, and external groups Are a hands on, self-motivated professional with the ability to effectively prioritize multiple initiatives Essential Responsibilities: Lead large/enterprise agile initiative, utilizing Scaled Agile Methodology Facilitate PI planning events Directly manage team of scrum masters Lead, manage and direct cross-functional resources (IT and Business) as required throughout agile lifecycle Manage collaboration across agile team/s, ART, Large Solution, Dependency teams, 3rd Parties, waterfall teams and any other area that aligns with the team's PI Commitments Track execution of features and capabilities Plan and communicate with business, Technology leadership, and other key stakeholders regarding agile program status, milestones, issue resolution and escalation. Manage risks, dependencies and priority or scope changes that are introduced to the ART Manage multi-million dollar budget Coach leaders and teams in lean agile practices and mindset Develop effective communication strategy across projects and constituencies Perform other duties and/or special projects as assigned. Qualifications/Requirements: Bachelor's Degree and 5 years of Technology experience or in lieu of degree High School Diploma/GED and 9 years of IT experience, experience in developing and implementing information systems and project management experience Minimum of 5 years of experience in developing and implementing information systems Minimum 5 years of experience in project management and/or scrum master with strong understanding of Agile Ability and flexibility to travel for business as required Desired Characteristics: Certified Scaled Agile Framework (SAFe) enterprise leadership professional Experience in the consumer financial services including credit cards and installment loans Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment High energy, self-motivated, with strong communication skills (verbal and written) Grade/Level: 12 The salary range for this position is 110 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

Role Summary/Purpose: The VP, Digital Release Train Engineer will be responsible for leading and coaching the Alerts Agile Release Train, responsible for creating and delivering servicing notifications for our clients to our customers via email, sms messages, CloudEvents, and push notifications. This includes different customer events such as purchases, payment due, statement preferences or customer account changes. The Alerts train has multiple teams focusing on ingestion, preferences, delivery, UI/UX, and data analytics. The release train engineer will work across multiple agile teams with the goal of leading innovative banking solutions to production. This role is responsible for collaborating with scrum masters, product owners, program manager and business leaders in setting the agile roadmap for this train, driving new innovations, and leading the agile teams to deliver technical capabilities in partnership with other teams within the company. The Alerts Agile Release Train is part of Synchrony's Digital First initiative and this role will be responsible for cross-train collaboration in planning and managing dependencies across the various Digital First ARTs, and communication of risks, dependencies, and program status to key stakeholders. Our Way of Working We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. You are the right candidate if you Have strong knowledge of The Scaled Agile Framework and have been on or led an Agile Release Train Have a proven track record of leading and executing critical business initiatives Are passionate about working with large cross functional teams to deliver cutting edge features to clients Have creativity, enthusiasm, and energy with a strong "can do" attitude and are result-oriented Have superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management, and external groups Are a hands on, self-motivated professional with the ability to effectively prioritize multiple initiatives Essential Responsibilities: Lead large/enterprise agile initiative, utilizing Scaled Agile Methodology Facilitate PI planning events Directly manage team of scrum masters Lead, manage and direct cross-functional resources (IT and Business) as required throughout agile lifecycle Manage collaboration across agile team/s, ART, Large Solution, Dependency teams, 3rd Parties, waterfall teams and any other area that aligns with the team's PI Commitments Track execution of features and capabilities Plan and communicate with business, Technology leadership, and other key stakeholders regarding agile program status, milestones, issue resolution and escalation. Manage risks, dependencies and priority or scope changes that are introduced to the ART Manage multi-million dollar budget Coach leaders and teams in lean agile practices and mindset Develop effective communication strategy across projects and constituencies Perform other duties and/or special projects as assigned. Qualifications/Requirements: Bachelor's Degree and 5 years of Technology experience or in lieu of degree High School Diploma/GED and 9 years of IT experience, experience in developing and implementing information systems and project management experience Minimum of 5 years of experience in developing and implementing information systems Minimum 5 years of experience in project management and/or scrum master with strong understanding of Agile Ability and flexibility to travel for business as required Desired Characteristics: Certified Scaled Agile Framework (SAFe) enterprise leadership professional Experience in the consumer financial services including credit cards and installment loans Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment High energy, self-motivated, with strong communication skills (verbal and written) Grade/Level: 12 The salary range for this position is 110 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

Role Summary/Purpose: The VP, Digital Release Train Engineer will be responsible for leading and coaching the Alerts Agile Release Train, responsible for creating and delivering servicing notifications for our clients to our customers via email, sms messages, CloudEvents, and push notifications. This includes different customer events such as purchases, payment due, statement preferences or customer account changes. The Alerts train has multiple teams focusing on ingestion, preferences, delivery, UI/UX, and data analytics. The release train engineer will work across multiple agile teams with the goal of leading innovative banking solutions to production. This role is responsible for collaborating with scrum masters, product owners, program manager and business leaders in setting the agile roadmap for this train, driving new innovations, and leading the agile teams to deliver technical capabilities in partnership with other teams within the company. The Alerts Agile Release Train is part of Synchrony's Digital First initiative and this role will be responsible for cross-train collaboration in planning and managing dependencies across the various Digital First ARTs, and communication of risks, dependencies, and program status to key stakeholders. Our Way of Working We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. You are the right candidate if you Have strong knowledge of The Scaled Agile Framework and have been on or led an Agile Release Train Have a proven track record of leading and executing critical business initiatives Are passionate about working with large cross functional teams to deliver cutting edge features to clients Have creativity, enthusiasm, and energy with a strong "can do" attitude and are result-oriented Have superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management, and external groups Are a hands on, self-motivated professional with the ability to effectively prioritize multiple initiatives Essential Responsibilities: Lead large/enterprise agile initiative, utilizing Scaled Agile Methodology Facilitate PI planning events Directly manage team of scrum masters Lead, manage and direct cross-functional resources (IT and Business) as required throughout agile lifecycle Manage collaboration across agile team/s, ART, Large Solution, Dependency teams, 3rd Parties, waterfall teams and any other area that aligns with the team's PI Commitments Track execution of features and capabilities Plan and communicate with business, Technology leadership, and other key stakeholders regarding agile program status, milestones, issue resolution and escalation. Manage risks, dependencies and priority or scope changes that are introduced to the ART Manage multi-million dollar budget Coach leaders and teams in lean agile practices and mindset Develop effective communication strategy across projects and constituencies Perform other duties and/or special projects as assigned. Qualifications/Requirements: Bachelor's Degree and 5 years of Technology experience or in lieu of degree High School Diploma/GED and 9 years of IT experience, experience in developing and implementing information systems and project management experience Minimum of 5 years of experience in developing and implementing information systems Minimum 5 years of experience in project management and/or scrum master with strong understanding of Agile Ability and flexibility to travel for business as required Desired Characteristics: Certified Scaled Agile Framework (SAFe) enterprise leadership professional Experience in the consumer financial services including credit cards and installment loans Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment High energy, self-motivated, with strong communication skills (verbal and written) Grade/Level: 12 The salary range for this position is 110 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

Role Summary/Purpose: The VP, Digital Release Train Engineer will be responsible for leading and coaching the Alerts Agile Release Train, responsible for creating and delivering servicing notifications for our clients to our customers via email, sms messages, CloudEvents, and push notifications. This includes different customer events such as purchases, payment due, statement preferences or customer account changes. The Alerts train has multiple teams focusing on ingestion, preferences, delivery, UI/UX, and data analytics. The release train engineer will work across multiple agile teams with the goal of leading innovative banking solutions to production. This role is responsible for collaborating with scrum masters, product owners, program manager and business leaders in setting the agile roadmap for this train, driving new innovations, and leading the agile teams to deliver technical capabilities in partnership with other teams within the company. The Alerts Agile Release Train is part of Synchrony's Digital First initiative and this role will be responsible for cross-train collaboration in planning and managing dependencies across the various Digital First ARTs, and communication of risks, dependencies, and program status to key stakeholders. Our Way of Working We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. You are the right candidate if you Have strong knowledge of The Scaled Agile Framework and have been on or led an Agile Release Train Have a proven track record of leading and executing critical business initiatives Are passionate about working with large cross functional teams to deliver cutting edge features to clients Have creativity, enthusiasm, and energy with a strong "can do" attitude and are result-oriented Have superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management, and external groups Are a hands on, self-motivated professional with the ability to effectively prioritize multiple initiatives Essential Responsibilities: Lead large/enterprise agile initiative, utilizing Scaled Agile Methodology Facilitate PI planning events Directly manage team of scrum masters Lead, manage and direct cross-functional resources (IT and Business) as required throughout agile lifecycle Manage collaboration across agile team/s, ART, Large Solution, Dependency teams, 3rd Parties, waterfall teams and any other area that aligns with the team's PI Commitments Track execution of features and capabilities Plan and communicate with business, Technology leadership, and other key stakeholders regarding agile program status, milestones, issue resolution and escalation. Manage risks, dependencies and priority or scope changes that are introduced to the ART Manage multi-million dollar budget Coach leaders and teams in lean agile practices and mindset Develop effective communication strategy across projects and constituencies Perform other duties and/or special projects as assigned. Qualifications/Requirements: Bachelor's Degree and 5 years of Technology experience or in lieu of degree High School Diploma/GED and 9 years of IT experience, experience in developing and implementing information systems and project management experience Minimum of 5 years of experience in developing and implementing information systems Minimum 5 years of experience in project management and/or scrum master with strong understanding of Agile Ability and flexibility to travel for business as required Desired Characteristics: Certified Scaled Agile Framework (SAFe) enterprise leadership professional Experience in the consumer financial services including credit cards and installment loans Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment High energy, self-motivated, with strong communication skills (verbal and written) Grade/Level: 12 The salary range for this position is 110 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

Greenskeeper I Position Summary The Greenskeeper I is an entry-level position within the Agronomy Department responsible for executing daily golf course maintenance to the highest standards expected of a premier private club. This role supports the delivery of exceptional playing conditions and an outstanding member experience through attention to detail, consistency, and professionalism. Under the direction of the Director of Agronomy, Golf Course Superintendent, and Assistant Superintendent, the Greenskeeper I performs routine maintenance tasks while adhering to the club's agronomic programs, presentation standards, and service expectations. Essential Duties & Responsibilities Maintain all playing surfaces to championship-level expectations, including greens, tees, fairways, rough, and practice areas Execute precise mowing practices with a focus on consistency, turf health, and visual presentation Assist in daily course setup, including cup changing, tee marker placement, and detail alignment Rake and maintain bunkers to ensure uniformity, proper sand depth, and high-end presentation Perform detailed landscape maintenance including edging, trimming, and debris removal Assist with hand watering and basic irrigation system monitoring to maintain optimal turf conditions Operate all equipment safely, efficiently, and with a high level of care to preserve course conditions Identify and report turf stress, pest pressure, or course deficiencies to supervisors Support tournament and event preparation with heightened attention to detail and urgency Maintain cleanliness and organization of maintenance facilities and equipment Adhere strictly to all safety, environmental, and chemical handling protocols Member & Club Awareness Conduct all duties with an understanding that the golf course is the club's primary asset Demonstrate professionalism and courtesy when in proximity to members and guests Avoid disruption to the member experience at all times Maintain a clean, professional appearance in accordance with club standards Qualifications High school diploma or equivalent preferred Previous golf course or landscape maintenance experience preferred Strong interest in turfgrass management and golf course operations Ability to take direction and execute tasks to exacting standards Demonstrated reliability, work ethic, and attention to detail Physical Requirements Ability to work outdoors in varying weather conditions year-round Must be able to lift, carry, and move up to 50 pounds Capable of extended periods of walking, standing, bending, and equipment operation Work Environment & Expectations Early morning starts are required; weekends and holidays are standard Fast-paced, detail-driven environment with high expectations for daily performance Team-oriented culture focused on accountability, consistency, and continuous improvement Success Traits for This Role Pride in producing elite-level course conditions Strong attention to detail and consistency in execution Positive, team-first attitude Coachability and willingness to learn Sense of urgency balanced with precision Compensation details: 14-18 PIb4aff8034a5d-0886

Role Summary/Purpose: The VP, Digital Release Train Engineer will be responsible for leading and coaching the Alerts Agile Release Train, responsible for creating and delivering servicing notifications for our clients to our customers via email, sms messages, CloudEvents, and push notifications. This includes different customer events such as purchases, payment due, statement preferences or customer account changes. The Alerts train has multiple teams focusing on ingestion, preferences, delivery, UI/UX, and data analytics. The release train engineer will work across multiple agile teams with the goal of leading innovative banking solutions to production. This role is responsible for collaborating with scrum masters, product owners, program manager and business leaders in setting the agile roadmap for this train, driving new innovations, and leading the agile teams to deliver technical capabilities in partnership with other teams within the company. The Alerts Agile Release Train is part of Synchrony's Digital First initiative and this role will be responsible for cross-train collaboration in planning and managing dependencies across the various Digital First ARTs, and communication of risks, dependencies, and program status to key stakeholders. Our Way of Working We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. You are the right candidate if you Have strong knowledge of The Scaled Agile Framework and have been on or led an Agile Release Train Have a proven track record of leading and executing critical business initiatives Are passionate about working with large cross functional teams to deliver cutting edge features to clients Have creativity, enthusiasm, and energy with a strong "can do" attitude and are result-oriented Have superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management, and external groups Are a hands on, self-motivated professional with the ability to effectively prioritize multiple initiatives Essential Responsibilities: Lead large/enterprise agile initiative, utilizing Scaled Agile Methodology Facilitate PI planning events Directly manage team of scrum masters Lead, manage and direct cross-functional resources (IT and Business) as required throughout agile lifecycle Manage collaboration across agile team/s, ART, Large Solution, Dependency teams, 3rd Parties, waterfall teams and any other area that aligns with the team's PI Commitments Track execution of features and capabilities Plan and communicate with business, Technology leadership, and other key stakeholders regarding agile program status, milestones, issue resolution and escalation. Manage risks, dependencies and priority or scope changes that are introduced to the ART Manage multi-million dollar budget Coach leaders and teams in lean agile practices and mindset Develop effective communication strategy across projects and constituencies Perform other duties and/or special projects as assigned. Qualifications/Requirements: Bachelor's Degree and 5 years of Technology experience or in lieu of degree High School Diploma/GED and 9 years of IT experience, experience in developing and implementing information systems and project management experience Minimum of 5 years of experience in developing and implementing information systems Minimum 5 years of experience in project management and/or scrum master with strong understanding of Agile Ability and flexibility to travel for business as required Desired Characteristics: Certified Scaled Agile Framework (SAFe) enterprise leadership professional Experience in the consumer financial services including credit cards and installment loans Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment High energy, self-motivated, with strong communication skills (verbal and written) Grade/Level: 12 The salary range for this position is 110 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology

National Radio Astronomy Observatory Title: DMS - Sci Info Services - Sci Info - Systems Administrator IV Location: NRAO Headquarters, 520 Edgemont Rd, CHARLOTTESVILLE, Virginia, United States of America Requisition Number: 185 Job Family: Systems Administration Pay Type: Salary Required Education: CPP Position Description: Position Summary The National Radio Astronomy Observatory (NRAO) is a prestigious research and development organization that plays a vital role in the study of the universe. The Observatory is a hub for technological and scientific collaboration, operating state-of-the-art radio telescope facilities for use by the international scientific community. The NRAO also host conferences and workshops, providing opportunities to exchange ideas and expertise as well as build partnerships. The National Radio Astronomy Observatory seeks an experienced Systems Administrator (Level III or IV, based on qualifications) to join the Science Information Services Operations Group. This senior role combines deep systems expertise with operational ownership, and direct contribution to mission-critical science delivery. The position is based in Charlottesville, VA. What You Will be Doing: Contribute to the implementation, and lifecycle management of RHEL-based systems supporting data processing and archival of science data flows. Provide support for the systems managing the scientific data flow coming from the Joint ALMA Observatory (JAO) in Santiago, Chile, to the North American ALMA Science Center, located at NRAO Headquarters in Charlottesville. Perform deployments of the ALMA software in our Docker environments in coordination with JAO and the other ALMA Regional Centers (ARC). Perform deployments of CASA software package. Monitor the data flow, storage capabilities and performance of the archive and pipeline systems. Develop and maintain automation tools in Python and SQL to monitor data pipeline health, generate operational metrics, and trigger reliable alerts. Provide weekly health reports. Serve as Level-3 escalation for production incidents; conduct root-cause analysis, author post-mortem reports, and implement preventive measures. Triage and resolve escalated support tickets, providing timely, astronomer-facing status communications during incidents. Participate in agile development cycles (2-week sprints, daily stand-ups, Jira/Confluence) to deliver measurable improvements in stakeholder projects. Contribute to the NRAO Common Computing Environment (CCE) initiative for cross-site standardization and knowledge transfer. Travel occasionally to NRAO sites, including the Very Large Array (VLA), Atacama Large Millimeter/submillimeter Array (ALMA) in Chile, and international operations centers. Work Environment Work is typically performed in an office environment. The successful candidate Must be able to lift 25 lbs, climb stairs, and occasionally work at moderate altitudes (up to 7,000 ft / 2,134 m at the VLA site). Who You Are: You have a Bachelor's degree in computer science, information systems, astronomy, physics, or equivalent professional experience. You are a seasoned Linux systems administrator with at least four years of progressive responsibility in mission-critical or scientific computing environments. While not required you may have; Direct experience with high-data-rate scientific pipelines (radio astronomy, genomics, earth observation, or similar). Working knowledge of VictoriaMetrics, Ceph, SLURM, Prometheus/Grafana/Loki stacks. Familiarity with both agile (Scrum/Kanban) and traditional waterfall project methodologies. Familiarity with the Next Generation Archive System (NGAS) software is a plus. Competency Summary Strong communication skills (written and verbal); ability to remain calm while supporting demanding clients; analytical thinker; ability to learn new systems quickly. Exceptional skill in troubleshooting complex data flows. Expert in Red Hat Enterprise Linux 8/9; RHCE or RHCA certification strongly preferred. Proficient in modern infrastructure automation and orchestration: Ansible Automation Platform (playbooks, collections, Execution Environments) Production container platforms (Mainly Docker Swarm. Kubernetes/OpenShift is a plus) Skilled in Python 3 automation and SQL (Oracle) for monitoring, reporting, and system health. Experienced with Telegraf, Prometheus, and alerting systems in operational settings. Experience with astronomical archive systems is an advantage. Ability to work closely coordinated with a geographically distributed team. A clear communicator capable of translating complex technical conditions into concise updates for astronomers, project leads, and senior management. Observatory employees must be authorized to work in the United States. The Observatory presently cannot sponsor H-1B Visas for this position Total Rewards: Associated Universities, Inc. (AUI) offers a comprehensive total rewards package for this position, subject to eligibility requirements. We are committed to serving our employees and their families with an extensive and competitive compensation and benefits package that supports our employees' overall well-being and career growth. Compensation AUI strives to attract and retain dedicated, highly qualified, competent, and motivated employees by offering competitive compensation and recognition for performance. Factors which may affect starting pay within this range may include; education, experience, skills, competencies, other qualifications of the successful candidate, as well as internal equity and labor market conditions. Salary range: $80,000 to $115,000 Benefits: AUI's benefits package addresses the needs of employees and their families with most benefits beginning on the first day of employment. AUI provides excellent paid time off (13 holidays, annual accrual of up to 24 vacation days and 15 sick days, additional time off for doctor/dentist visits, and 8 weeks of paid parental leave). Medical, dental and vision plans are effective on the first day of employment. AUI's retirement benefit contributes an amount equal to 10 percent of a qualified participant's base pay with no required employee contribution; we also offer an optional supplemental, tax-deferred plan for employee retirement contributions. Application Instructions: Select the "Apply Now" button. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the position Equal Opportunity Employer Statement: AUI is an equal opportunity employer. To view our complete statement, please visit . If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to . PM20 PI39bba28b6f7e-0264

Practice Relations/Marketing Ambassador - Oral Surgery/Dental Location: Seattle, WA 98101 Schedule: Monday-Friday 8:00am-5:00pm Full-Time Role and Responsibilities The Practice Relations Ambassador is a relationship-focused role responsible for promoting the services of Seattle Premier Oral Surgery within a specified geographical area. This position combines community engagement, referral development, event planning, and social media content creation to strengthen the practice's brand and presence. Working closely with the office, marketing, and clinical teams, the Practice Relations Ambassador executes growth-oriented plans to create new business and foster lasting referral relationships, while helping ensure practices in the designated territory are meeting or exceeding new patient goals. Referral Development & Field Outreach Build and maintain referral relationships with general dentists and specialists within the designated territory and surrounding communities. Conduct routine field visits through scheduled appointments and drop-ins with dental offices and administrative contacts. Provide professional, in-person representation of the practice, maintaining a consistent presence across all locations within the territory. Monitor referral patterns, identify new growth opportunities, and share market feedback with leadership. Practice Growth Planning Partner with surgeons and regional leadership to support territory-specific growth plans. Assist with campaigns promoting new practice openings, new services, and new providers. Track activities and results to support data-driven decision making and referral strategy, including market activity, competitor insights, referral trends, and community opportunities. Capture examples of ROI from outreach efforts (e.g. event referral lift). Event Planning & Execution Plan, schedule, and support Lunch & Learns, CE courses, Open Houses, and relationship-building events. Coordinate all logistics including venues, catering, attendance management, communications, and day-of execution. Evaluate event outcomes and report impact on referral engagement and patient volume. Social Media & Local Marketing Capture engaging, authentic content (photos, short videos, written features) to support marketing initiatives. Create and manage social media content calendars, including daily posting, scheduling, and engagement on platforms such as Instagram and Facebook; monitor performance metrics and adjust strategies as needed. Stay current on social media trends, editing tools, and best practices to ensure content remains fresh, effective, and on brand - professionally representing the practice in all posts and interactions. Territory Management & Travel Travel within the territory as needed to support referral development and practice operations. Independently manage schedule, priorities, and trip planning across multiple locations to maximize efficiency. Reporting & Administration Maintain accurate records of field activities, market contacts, and communications. Submit weekly activity summaries or reporting as required by management. Education and Experience Bachelor's degree or 1-3 years of relevant experience Event planning, hospitality, customer-facing service, and/or marketing experience preferred Dental/Oral Surgery experience helpful but not required Skills and Abilities Outgoing and engaging people-person with ability to build relationships easily Highly effective written and verbal communication skills Excellent organization and time management skills Creative and competitive in strategic planning Highly motivated, results-oriented, and driven by success Self-starter with a strong sense of initiative and ability to stay busy without direct supervision Ability to work both independently and collaboratively within a team Familiarity with photo, video, and social media tools to capture and share engaging content What We Offer Medical, Dental, Vision, Life Insurance Health Savings Account (HSA) with HDHP health plans PTO, Sick Time, Paid Holidays, Paid Parental Leave Short- and Long- Term Disability 401(k) Plan w/ Company Match Employee Assistance Program (EAP) Competitive pay, Bonus potential, and annual merit reviews We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status . Compensation details: 0 Yearly Salary PI5e592b5d5-

National Radio Astronomy Observatory Title: Deputy Chief Information Officer Location: 1011 Lopezville Rd, Socorro, NM 87801, USA• 155 Observatory Rd, Green Bank, WV 24944, USA• 800 Bradbury Dr SE, Albuquerque, NM 87106, USA Requisition Number: 186 Job Family: Mgmt & Senior Admin Pay Type: Salary Required Education: MGT Position Description: Position Summary The National Radio Astronomy Observatory (NRAO) is a renowned and prestigious research facility that plays a crucial role in studying the universe. Associated Universities, Inc. (AUI) is a nonprofit organization that manages and operates the NRAO under a cooperative agreement with the National Science Foundation The Observatory operates various radio telescopes around the world, including the well-known Very Large Array (VLA) in New Mexico, the Green Bank Telescope in West Virginia, the Very Long Baseline Array (VLBA) across North America, and the Atacama Large Millimeter/submillimeter Array (ALMA) in Chile. These telescopes are among the most advanced globally, enabling astronomers to explore the universe in unprecedented detail. Associated Universities, Inc. (AUI) is a nonprofit organization that manages and operates the NRAO under a cooperative agreement with the National Science Foundation. The NRAO is seeking a strategic, execution-focused Deputy Chief Information Officer to lead the Observatory's Information Technology organization through a period of significant modernization and organizational evolution. Reporting to the Assistant Director for Data Management & Software (DMS)/CIO, the Deputy CIO acts as the top IT leader responsible for operational excellence, technology transformation, and delivering dependable, scalable services across a highly distributed, data-heavy environment. This position will lead the development of IT capabilities to support next-generation radio astronomy, large-scale scientific projects, and a hybrid workforce. This position may be located at any of the NRAO facilities (Green Bank, WV; Charlottesville, VA; Albuquerque or Socorro, NM). Hybrid or remote work agreements may be considered for highly qualified applicants. What You Will be Doing This is a hands-on leadership role that requires a balance of strategic vision and operational execution. The successful candidate will be a proven change leader with experience in modernizing complex IT environments and building high-performing organizations. The duties and responsibilities for this position will include, but are not limited to: Technology Strategy & Transformation Leading transformation of IT operating model, service delivery, and technical capabilities Developing and executing IT strategy aligned with scientific and organizational priorities Driving standardization, automation, and process maturity Advising leadership on technology strategy, risk, and investment Infrastructure, Networks & Platforms Overseeing multisite infrastructure including networks, observatory connectivity, data centers, cloud, compute, and storage Ensuring reliability, scalability, performance, and security of all platforms Digital Workplace & Enterprise Services Leading end-user services including service desk, endpoint engineering, and collaboration tools Improving service quality and overall user experience Scientific Computing & HPC Overseeing HPC, GPU/compute resources, and scientific storage platforms, including evaluation and use of external or outsourced capabilities where appropriate Aligning infrastructure and service delivery-internal and external-with data-intensive scientific workflows Operational Excellence & Reliability Implementing SRE practices including SLOs, incident management, and continuous improvement Improving observability, automation, and operational efficiency People Leadership & Organizational Development Leading, mentoring, and developing a high-performing IT organization Fostering a culture of accountability, collaboration, and continuous improvement Financial & Vendor Management Managing budgets, capital investments, and major initiatives Overseeing vendor relationships and supporting long-term planning Work Environment The successful candidate will join a team of professionals engaged in research and development in the fields of science, engineering, software development, and education. Work is typically performed in a research or development environment. Must be able to operate a personal computer. Must be able to communicate effectively both verbally and in writing. Who You Are: You have a Bachelor's degree in information technology, computer science, engineering, or related field; highly relevant experience may be considered in lieu of a Bachelor's degree. At least 10 years experience in IT with at least five years in leadership roles, including responsibility for complex, distributed environments Demonstrated success leading large-scale IT transformation or modernization initiatives Strong communication and stakeholder engagement skills across technical and non-technical audiences Preferred Experience supporting scientific, research, or high-performance computing environments Familiarity with hybrid cloud architectures, large-scale data systems, and research infrastructure Experience implementing modern IT practices such as Site Reliability Engineering (SRE) or advanced IT service management frameworks Competency Summary Transformational Leadership - Ability to lead organizational and technical change at scale Operational Excellence - Focus on reliability, performance, and measurable outcomes Strategic Thinking - Aligns technology investments with mission and long-term priorities Collaboration & Influence - Builds strong partnerships across scientific, technical, and administrative domains Execution Discipline - Drives initiatives from concept through delivery in complex environments Additional Requirement Observatory employees must be authorized to work in the United States. Total Rewards: Associated Universities, Inc. (AUI) offers a comprehensive total rewards package for this position, subject to eligibility requirements. We are committed to serving our employees and their families with an extensive and competitive compensation and benefits package that supports our employees' overall well-being and career growth. Compensation AUI strives to attract and retain dedicated, highly qualified, competent, and motivated employees by offering competitive compensation and recognition for performance. Salary Range, Deputy Chief Information Officer: $130,000-$230,000 Benefits AUI's benefits package addresses the needs of employees and their families with most benefits beginning on the first day of employment. AUI provides excellent paid time off (13 holidays, annual accrual of up to 24 vacation days and 15 sick days, additional time off for doctor/dentist visits, and 8 weeks of paid parental leave). Medical, dental and vision plans are effective on the first day of employment. AUI's retirement benefit contributes an amount equal to 10 percent of a qualified participant's base pay with no required employee contribution; we also offer an optional supplemental, tax-deferred plan for employee retirement contributions. Application Instructions: Select the "Apply Now" button. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the position Equal Opportunity Employer Statement: AUI is an equal opportunity employer. To view our complete statement, please visit . If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to . PM20 PI5d36d34d4d79-0262

Description: Position is based out of Rockford, but must be willing to travel to Elgin, St. Charles, and occasionally Iowa locations. Reports to: The Systems Support Specialist will report to the Director of Information Technology. Job Overview We are seeking an experienced Systems Support Specialist to support employees with day-to-day technology needs. This role focuses on end-user support, device troubleshooting, and maintaining a consistent workstation experience across the organization. The position will work closely with the infrastructure team but will primarily focus on helping users resolve issues quickly and keeping devices functioning properly. WHAT WE OFFER: Competitive salary and benefits, including medical, dental, vision, long-term care, short-term disability, long-term disability, company paid and voluntary life insurance. Critical Illness, accident insurance and flexible spending also available! 401k plan with company match, fully vested after 1 year. No weekends and nights! Paid Holidays Work-life balance. Responsibilities and Duties Provide day-to-day technical support for employees, including troubleshooting issues related to laptops, applications, printers, and system access. Support users working in AVD by assisting with login issues, session problems, connectivity concerns, and general performance questions. Respond to and manage support requests through the ticketing system, ensuring issues are documented and resolved in a timely manner. Assist with device management through Intune, including enrolling devices, applying policies, troubleshooting compliance issues, and maintaining endpoint standards. Configure and deploy new laptops and equipment for employees, including software installation, system configuration, and user setup. Assist with employee onboarding and off-boarding tasks such as preparing equipment, configuring user accounts, and ensuring proper system access. Troubleshoot Microsoft 365 related issues including Outlook, Teams, OneDrive, and SharePoint. Maintain accurate documentation of recurring issues, troubleshooting steps, and common solutions. Escalate complex infrastructure or platform issues to the appropriate IT team members when necessary. Provide occasional onsite support at other company locations as needed. PM21 Requirements: Qualifications: 4+ years of experience providing end-user technical support in a professional environment. Strong experience troubleshooting Windows devices and common business applications. Experience supporting Microsoft 365 environments including Outlook, Teams, OneDrive, and SharePoint. Experience working with device management tools such as Intune is preferred. Familiarity with AVD or similar remote desktop environments. Experience working with IT ticketing systems and documenting support activity. Strong troubleshooting and problem-solving skills. Clear communication skills and a user-focused approach to support. Hines welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. Compensation details: 0 Yearly Salary PIc6987c4408db-1447