Located in the scenic Puget Sound area with Mount Rainier in the distance, Tacoma is the third-largest city in Washington State with a thriving and diverse community of over 200,000 residents. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup. The 1854 Medicine Creek Treaty forcibly removed them to the Puyallup Reservation to make way for settlers; we recognize the privilege of utilizing this land has come at great cost. We honor the resilience of the Puyallup people, who still live here, defend their rights, and contribute greatly to the well-being of this community. Our institution aims to increase partnerships and community ties with the local indigenous populations. TCC is committed to increasing Native visibility by developing more culturally responsive curriculum. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. We are committed to infusing and incorporating more educational content focused on the lives and experiences of the Black community into our curriculum. We continually strive to become an anti-racist institution. Tacoma Community College is a public two-year institution that serves a diverse population of approximately 12,000 students. Our students reflect the diversity of our community; we serve 27% students of color, 60% female, and a median age of 26. We embrace our identity as a community college. Our Mission Statement says, "As the community's college, we create meaningful learning, advance equity, and strengthen student and community success." Our faculty are engaged in innovative work to improve student retention and program completion. According to the Community College Survey of Student Engagement, TCC ranks high on measures of active learning and academic challenge, thanks to our creative and scholarly faculty. To grow this workforce, we seek to recruit faculty who exemplify similar attributes: Commitment to educating a racially and socioeconomically diverse student population, Reflects the diversity of our community, Values intellectual curiosity and innovative teaching, Honors the campus mission promoting equitable access to educational opportunities, Cares about student success and collaborates on strategies to facilitate success for historically underserved populations, Welcomes difference and models respectful interaction with others, and Engages with the community both within and outside of TCC. Regional Setting For information on Tacoma and the surrounding area: Position Summary - Tacoma Community College seeks a part-time professor to join our Business, Paralegal & Technology faculty team. This position will include responsibility for the development, preparation, and delivery of digital literacy and computer user courses which serve a number of degree and certificate programs across campus. In particular, the faculty we seek will be assigned to teach courses that allow students to develop and master skills in the Microsoft Office Suite of programs including PowerBI. Teaching assignments will include daytime face-to-face classes. It may also include face-to-face evening or weekend (Saturday) classes and other modalities such as hybrid or fully online (synchronous or asynchronous). Teaching locations may include any one of our two campuses: Tacoma or Gig Harbor. This is not a fully online position. This team member will help ensure that graduates of our professional-technical programs are equipped with the digital skills needed by community employers. This position works closely with the CU coordinator and other professional-technical program chairs and reports directly to the Dean of Business, Paralegal and Technology. Teach all levels of Computer User courses including Word, Excel, PowerBI and others in the Microsoft Office Suite. Develop, implement, and evaluate curricula at the rigor appropriate for the degree program. Contextualize curriculum so that it is relevant to multiple programs and career paths. Collaborate with CU faculty and other professional-technical faculty. Employ innovative and inclusive teaching methods designed to engage and retain a diverse student population, particularly historically under-represented groups such as black and brown students. Teach primarily face-to-face classes but able to teach other modalities such as hybrid and online. Evaluate student learning through a variety of methods, including exams, projects, and assignments. Provide timely feedback to students. Maintain regular office hours according to the current faculty negotiated agreement (TCCFT) to improve student retention and success. Foster a positive and supportive learning environment that encourages student success. Commit to remaining current in the field. Support division/department goals. Actively participate in departmental responsibilities including curriculum review, assessment, program development, and faculty meetings. Participate in the college's professional development Use technology tools to enhance student learning in any learning environment. Adhere to college policies and procedures. Commit to Tacoma Community College's mission and embrace the values of Equity, Diversity and Inclusion. Duties of the position require the following knowledge, skills, and abilities or the willingness to learn them: Excellent written and verbal communication skills. Ability to work effectively with a diverse student population. Proficiency in using technology for teaching and learning. Commitment to student success. Experience or demonstrated commitment to equity and inclusion in the classroom. Prepare and deliver contextualized course curriculum. Work with faculty and staff on curriculum and program development incorporating current educational theories and research and integrating new and innovative approaches to instruction. Develop and utilize a variety of instructional strategies appropriate to the needs of learners in any modality or classroom environment. Evaluate student progress and provide clear, timely feedback using program criteria and expectations. Ethical decision making and sound professional judgement. Commitment to the mission of Tacoma Community College. Commitment to developing a diverse workforce for Pierce County. Commitment to teaching in a community college setting and a strong awareness and appreciation of the benefits of diversity, cultural awareness, and sensitivity in the workplace. Commitment to establishing and maintaining positive working relationships with students, colleagues, and staff representing diverse ethnic, cultural, and socioeconomic backgrounds. Ability to work successfully with the varied and diverse students and staff of the college. Dynamic, non-traditional delivery methods to teach students of widely varying levels of proficiency and from diverse backgrounds, abilities, and learning styles. Commitment to remain current in the field. Strong critical-thinking, and problem-solving skills. Strong interpersonal skills and ability to work with diverse groups from the community as well as students, staff, faculty, and administration. Strong organizational skills and attention to detail. Dedication to group problem solving and collaboration. Minimum Qualifications Bachelor's degree from an accredited college or university 5 years of business experience using the MS Office Suite of products Microsoft Office Specialist (MOS) (or other industry-recognized) certification in Word and Excel earned within the last 3 years Preferred Qualifications Master's degree in Adult Learning or related field from an accredited college or university. 2 years of teaching experience, preferably at the community college level Experience in teaching computer applications. Experience using Canvas. Experience teaching in multiple modalities. Experience with curriculum development and assessment. Required Conditions of Employment: Successful completion of a criminal history background check. Any license/certification requirements Any additional background testing dependent on the department/division Required work schedule and work environment This is a part-time faculty position contracted on a quarterly basis. Successful candidates can expect to be scheduled for 2 to 10 credits per quarter depending on enrollments Application Materials & Procedures Complete application packages must include the following: Tacoma Community College application form. Resume and cover letter describing how your educational background and experience align with the responsibilities and qualifications. UNOFFICIAL Copies of transcripts for all colleges and universities attended (official transcripts will be required for the successful candidate). Tacoma Community College is committed to creating and supporting a multi-cultural climate that welcomes, fosters, respects, and celebrates diversity. Please attach a statement (maximum two pages) describing your experiences with other cultures and communities, your level of cultural self-awareness and how you have integrated both experience and self- awareness into your living/working environment. Terms of Employment This is a part time faculty position contracted on a quarterly basis. Part time faculty salary range is per credit hour starting at $1,217.70 - $1,457.68 Salary ranges are subject to any approved COLA's after initial placement. If applicable, Lab credit hours are paid at 50% the credit hour rate. Professional Services hours are paid at a flat rate of $46.00-$46.00 per hour . click apply for full job details
03/11/2026
Full time
Located in the scenic Puget Sound area with Mount Rainier in the distance, Tacoma is the third-largest city in Washington State with a thriving and diverse community of over 200,000 residents. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup. The 1854 Medicine Creek Treaty forcibly removed them to the Puyallup Reservation to make way for settlers; we recognize the privilege of utilizing this land has come at great cost. We honor the resilience of the Puyallup people, who still live here, defend their rights, and contribute greatly to the well-being of this community. Our institution aims to increase partnerships and community ties with the local indigenous populations. TCC is committed to increasing Native visibility by developing more culturally responsive curriculum. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. We are committed to infusing and incorporating more educational content focused on the lives and experiences of the Black community into our curriculum. We continually strive to become an anti-racist institution. Tacoma Community College is a public two-year institution that serves a diverse population of approximately 12,000 students. Our students reflect the diversity of our community; we serve 27% students of color, 60% female, and a median age of 26. We embrace our identity as a community college. Our Mission Statement says, "As the community's college, we create meaningful learning, advance equity, and strengthen student and community success." Our faculty are engaged in innovative work to improve student retention and program completion. According to the Community College Survey of Student Engagement, TCC ranks high on measures of active learning and academic challenge, thanks to our creative and scholarly faculty. To grow this workforce, we seek to recruit faculty who exemplify similar attributes: Commitment to educating a racially and socioeconomically diverse student population, Reflects the diversity of our community, Values intellectual curiosity and innovative teaching, Honors the campus mission promoting equitable access to educational opportunities, Cares about student success and collaborates on strategies to facilitate success for historically underserved populations, Welcomes difference and models respectful interaction with others, and Engages with the community both within and outside of TCC. Regional Setting For information on Tacoma and the surrounding area: Position Summary - Tacoma Community College seeks a part-time professor to join our Business, Paralegal & Technology faculty team. This position will include responsibility for the development, preparation, and delivery of digital literacy and computer user courses which serve a number of degree and certificate programs across campus. In particular, the faculty we seek will be assigned to teach courses that allow students to develop and master skills in the Microsoft Office Suite of programs including PowerBI. Teaching assignments will include daytime face-to-face classes. It may also include face-to-face evening or weekend (Saturday) classes and other modalities such as hybrid or fully online (synchronous or asynchronous). Teaching locations may include any one of our two campuses: Tacoma or Gig Harbor. This is not a fully online position. This team member will help ensure that graduates of our professional-technical programs are equipped with the digital skills needed by community employers. This position works closely with the CU coordinator and other professional-technical program chairs and reports directly to the Dean of Business, Paralegal and Technology. Teach all levels of Computer User courses including Word, Excel, PowerBI and others in the Microsoft Office Suite. Develop, implement, and evaluate curricula at the rigor appropriate for the degree program. Contextualize curriculum so that it is relevant to multiple programs and career paths. Collaborate with CU faculty and other professional-technical faculty. Employ innovative and inclusive teaching methods designed to engage and retain a diverse student population, particularly historically under-represented groups such as black and brown students. Teach primarily face-to-face classes but able to teach other modalities such as hybrid and online. Evaluate student learning through a variety of methods, including exams, projects, and assignments. Provide timely feedback to students. Maintain regular office hours according to the current faculty negotiated agreement (TCCFT) to improve student retention and success. Foster a positive and supportive learning environment that encourages student success. Commit to remaining current in the field. Support division/department goals. Actively participate in departmental responsibilities including curriculum review, assessment, program development, and faculty meetings. Participate in the college's professional development Use technology tools to enhance student learning in any learning environment. Adhere to college policies and procedures. Commit to Tacoma Community College's mission and embrace the values of Equity, Diversity and Inclusion. Duties of the position require the following knowledge, skills, and abilities or the willingness to learn them: Excellent written and verbal communication skills. Ability to work effectively with a diverse student population. Proficiency in using technology for teaching and learning. Commitment to student success. Experience or demonstrated commitment to equity and inclusion in the classroom. Prepare and deliver contextualized course curriculum. Work with faculty and staff on curriculum and program development incorporating current educational theories and research and integrating new and innovative approaches to instruction. Develop and utilize a variety of instructional strategies appropriate to the needs of learners in any modality or classroom environment. Evaluate student progress and provide clear, timely feedback using program criteria and expectations. Ethical decision making and sound professional judgement. Commitment to the mission of Tacoma Community College. Commitment to developing a diverse workforce for Pierce County. Commitment to teaching in a community college setting and a strong awareness and appreciation of the benefits of diversity, cultural awareness, and sensitivity in the workplace. Commitment to establishing and maintaining positive working relationships with students, colleagues, and staff representing diverse ethnic, cultural, and socioeconomic backgrounds. Ability to work successfully with the varied and diverse students and staff of the college. Dynamic, non-traditional delivery methods to teach students of widely varying levels of proficiency and from diverse backgrounds, abilities, and learning styles. Commitment to remain current in the field. Strong critical-thinking, and problem-solving skills. Strong interpersonal skills and ability to work with diverse groups from the community as well as students, staff, faculty, and administration. Strong organizational skills and attention to detail. Dedication to group problem solving and collaboration. Minimum Qualifications Bachelor's degree from an accredited college or university 5 years of business experience using the MS Office Suite of products Microsoft Office Specialist (MOS) (or other industry-recognized) certification in Word and Excel earned within the last 3 years Preferred Qualifications Master's degree in Adult Learning or related field from an accredited college or university. 2 years of teaching experience, preferably at the community college level Experience in teaching computer applications. Experience using Canvas. Experience teaching in multiple modalities. Experience with curriculum development and assessment. Required Conditions of Employment: Successful completion of a criminal history background check. Any license/certification requirements Any additional background testing dependent on the department/division Required work schedule and work environment This is a part-time faculty position contracted on a quarterly basis. Successful candidates can expect to be scheduled for 2 to 10 credits per quarter depending on enrollments Application Materials & Procedures Complete application packages must include the following: Tacoma Community College application form. Resume and cover letter describing how your educational background and experience align with the responsibilities and qualifications. UNOFFICIAL Copies of transcripts for all colleges and universities attended (official transcripts will be required for the successful candidate). Tacoma Community College is committed to creating and supporting a multi-cultural climate that welcomes, fosters, respects, and celebrates diversity. Please attach a statement (maximum two pages) describing your experiences with other cultures and communities, your level of cultural self-awareness and how you have integrated both experience and self- awareness into your living/working environment. Terms of Employment This is a part time faculty position contracted on a quarterly basis. Part time faculty salary range is per credit hour starting at $1,217.70 - $1,457.68 Salary ranges are subject to any approved COLA's after initial placement. If applicable, Lab credit hours are paid at 50% the credit hour rate. Professional Services hours are paid at a flat rate of $46.00-$46.00 per hour . click apply for full job details
PURPOSE OF THIS POSITION The primary purpose of the Professional Coding Integrity Specialist (PCIS) is to review, enter and/or modify charges as appropriate, including review of clinical documentation to ensure charge is supported and/or to determine specific charge/modifier assignments, for designated clinical areas. JOB DUTIES/RESPONSIBILITIES Duty 1: Review, enter and/or modify charge on encounters to ensure accurate and compliant and optimal charge capture in a time-sensitive manner for designated clinical service lines. Review clinical documentation to ensure charge is appropriately supported and/or to determine the assignment of the accurate charge, modifier, E&M levels, etc. Assign ICD-10 diagnosis codes as appropriate. Work "exception" accounts (e.g. canceled accounts, combined, unique modifier or charge rules requiring review, etc.) through review of clinical documentation and/or collaboration with appropriate resources, as needed, to resolve. Duty 2: Support resolution of claim-scrubber edits (Quadax) resulting from charges entered by the Revenue Integrity Validation team; collaborate with clinical areas, coding, PFS, etc. to support resolution of edits; trend, identify opportunities, and collaborate with RI Educator and/or Claims Resolution Specialist to avoid/reduce future edits. Support Condition 44 notifications (inpatient to observation status) process by properly modifying charges and calculating hours etc. Duty 3: Track and quantify revenue impact to organization as a result of charge corrections made, including impacts from modifications to processes. Duty 4: Identify opportunities related to clinical documentation and/or other system enhancements to support optimal and accurate charge processes; collaborate with CDI Specialist, Claims Resolution Specialist, Revenue Integrity Auditor, Revenue Integrity Educator, clinical area, and other areas to support resolution of issues. Duty 5. Demonstrate proficient knowledge of federal, state and third party charging guidelines of clinical areas supported by the Revenue Integrity Validation team to ensure optimal, accurate and compliant charging. Understand changes to applicable coding and billing regulations, including annual IPPS/OPPS revisions, by resourcing credible references (i.e. CMS website, Craneware, publications, professional contacts, reliable internet sources, seminars, etc.). Collaborate with clinical areas, Revenue Integrity Team, Coding Integrity Team and/or other impacted areas to support implementation of changes. Duty 6: Participates in system testing as a result of upgrades, changes, enhancements, new application implementations, etc. that may impact Revenue Integrity Validation processes. Duty 7: Regularly attends and actively participates in in-services, organizational and department meetings and continuing education programs as offered in order to remain current with organizational and industry changes and best practice. Communicate and disseminate information to other departments as applicable. REQUIRED QUALIFICATIONS An Associate's degree in a related field including, but not limited to, health information, business or related clinical profession preferred or 1-2 years' experience from which comparable knowledge and abilities have been acquired. Coding certification (CCA or CPC) required or obtained with 9 months of hire date Knowledge of medical terminology and anatomy and physiology required. Knowledge of CPT/HCPCS/APC coding systems, appropriate use of applying modifiers, CPT Assistant, LCD/NCD and ICD-10 required. Ability to research, review and interpret Federal, State and Local billing regulations required. Familiarity with utilization of computers and commonly used applications, including Microsoft Office Suite, (Windows, Excel, Word, Outlook), electronic health record, internet required. Ability to track and monitor data to identify trends pertaining to charge issues. Excellent organizational, time management and problem-solving skills required; detail oriented and follow through. Positive service-oriented interpersonal and communication (written and verbal) skills required. PREFERRED QUALIFICATIONS Other certifications applicable to primary clinical service line supported preferred. Knowledge of regulatory compliance and reimbursement methodologies preferred. Encoder experience preferred Training and education skills preferred. PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in walking, lifting, bending, squatting, climbing, kneeling, and twisting. The associate will be required to sit for five hours a day. The individual must be able to lift ten to twenty pounds and reach work above the shoulders. This position requires corrected vision and hearing in the normal range. The individual must have excellent eye-hand coordination and verbal communication skills to perform daily tasks.
03/11/2026
Full time
PURPOSE OF THIS POSITION The primary purpose of the Professional Coding Integrity Specialist (PCIS) is to review, enter and/or modify charges as appropriate, including review of clinical documentation to ensure charge is supported and/or to determine specific charge/modifier assignments, for designated clinical areas. JOB DUTIES/RESPONSIBILITIES Duty 1: Review, enter and/or modify charge on encounters to ensure accurate and compliant and optimal charge capture in a time-sensitive manner for designated clinical service lines. Review clinical documentation to ensure charge is appropriately supported and/or to determine the assignment of the accurate charge, modifier, E&M levels, etc. Assign ICD-10 diagnosis codes as appropriate. Work "exception" accounts (e.g. canceled accounts, combined, unique modifier or charge rules requiring review, etc.) through review of clinical documentation and/or collaboration with appropriate resources, as needed, to resolve. Duty 2: Support resolution of claim-scrubber edits (Quadax) resulting from charges entered by the Revenue Integrity Validation team; collaborate with clinical areas, coding, PFS, etc. to support resolution of edits; trend, identify opportunities, and collaborate with RI Educator and/or Claims Resolution Specialist to avoid/reduce future edits. Support Condition 44 notifications (inpatient to observation status) process by properly modifying charges and calculating hours etc. Duty 3: Track and quantify revenue impact to organization as a result of charge corrections made, including impacts from modifications to processes. Duty 4: Identify opportunities related to clinical documentation and/or other system enhancements to support optimal and accurate charge processes; collaborate with CDI Specialist, Claims Resolution Specialist, Revenue Integrity Auditor, Revenue Integrity Educator, clinical area, and other areas to support resolution of issues. Duty 5. Demonstrate proficient knowledge of federal, state and third party charging guidelines of clinical areas supported by the Revenue Integrity Validation team to ensure optimal, accurate and compliant charging. Understand changes to applicable coding and billing regulations, including annual IPPS/OPPS revisions, by resourcing credible references (i.e. CMS website, Craneware, publications, professional contacts, reliable internet sources, seminars, etc.). Collaborate with clinical areas, Revenue Integrity Team, Coding Integrity Team and/or other impacted areas to support implementation of changes. Duty 6: Participates in system testing as a result of upgrades, changes, enhancements, new application implementations, etc. that may impact Revenue Integrity Validation processes. Duty 7: Regularly attends and actively participates in in-services, organizational and department meetings and continuing education programs as offered in order to remain current with organizational and industry changes and best practice. Communicate and disseminate information to other departments as applicable. REQUIRED QUALIFICATIONS An Associate's degree in a related field including, but not limited to, health information, business or related clinical profession preferred or 1-2 years' experience from which comparable knowledge and abilities have been acquired. Coding certification (CCA or CPC) required or obtained with 9 months of hire date Knowledge of medical terminology and anatomy and physiology required. Knowledge of CPT/HCPCS/APC coding systems, appropriate use of applying modifiers, CPT Assistant, LCD/NCD and ICD-10 required. Ability to research, review and interpret Federal, State and Local billing regulations required. Familiarity with utilization of computers and commonly used applications, including Microsoft Office Suite, (Windows, Excel, Word, Outlook), electronic health record, internet required. Ability to track and monitor data to identify trends pertaining to charge issues. Excellent organizational, time management and problem-solving skills required; detail oriented and follow through. Positive service-oriented interpersonal and communication (written and verbal) skills required. PREFERRED QUALIFICATIONS Other certifications applicable to primary clinical service line supported preferred. Knowledge of regulatory compliance and reimbursement methodologies preferred. Encoder experience preferred Training and education skills preferred. PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in walking, lifting, bending, squatting, climbing, kneeling, and twisting. The associate will be required to sit for five hours a day. The individual must be able to lift ten to twenty pounds and reach work above the shoulders. This position requires corrected vision and hearing in the normal range. The individual must have excellent eye-hand coordination and verbal communication skills to perform daily tasks.
At NAVEX, we're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That's a serious impact. The Learning Consultant Specialist creates innovative administrator and technical learning content for NAVEX customers and partners looking to build industry-related NAVEX software skills. In this role, you will focus on translating complex topics into engaging, digestible, and scalable educational experiences in a variety of delivery formats for a range of learner personas that use NAVEX One technology, services, and data products. You must be comfortable working autonomously as well as with SMEs and stakeholders and have a natural affinity for gaining deep expertise yourself. A successful candidate in this role brings a background in curriculum development for technical SaaS products and instructional design, system administrator, or software development skills. To be successful in this position, you will learn new skills at a quick pace to keep up with product enhancements and actively contribute to the ongoing innovation of our processes. We operate as an inclusive team and expect this role to collaboratively embrace our core values of doing the right thing, customer success, employee success, and speed. At NAVEX, you will work in a hybrid role and thrive alongside an engaged and collaborative team invested in supporting your success! What you'll get: Meaningful Purpose. Your work helps organizations operate with integrity and protect their people-at a scale few companies can match. High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career. Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement. Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth. Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact. What you'll do: Apply adult learning theory to the design of engaging e-learning training experiences and the development of associated learning assets Use modern authoring tools to build, deploy, and update courses and written technical content in the appropriate formats Work cross-functionally with SMEs and stakeholders to validate learning objectives, help needs, technical accuracy, and incorporate feedback Develop a working knowledge of various capabilities of NAVEX products and underlying technologies with the aim of becoming an expert for one or more application Assist with the management of the Skilljar platform to organize and display training in the NAVEX Academy Manage projects with accuracy, transparency, and a commitment to meeting deadlines Provide solutions and innovation to training and enablement strategy and processes What you'll bring: 1+ years' experience designing, developing, and facilitating web-based training courses in a SaaS based environment 2+ years' experience in the software industry, preferably in a training, education, support or consulting role Consistent track record of accountability in delivering quality projects on time Expertise using a variety of tools to create and publish interactive courseware (such as Articulate 360, TechSmith Camtasia, and learning management systems such as Skilljar) Experience writing administrator or technical e-learning content Conceptual and intuitive understanding of how adults learn; accomplished presentation skills, including development and delivery Excellent written, visual design, and verbal communication skills Demonstrated ability to flexibly take on new challenges and pivot direction Comfort working within software as it relates to learning, testing, and documenting feature functionality Excellent organizational and time management skills with the ability to prioritize and manage multiple tasks simultaneously and within deadlines Ability to both collaborate and work independently in a high-performing team Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes Ability to drive results through your job competencies of learning technology, product training, and training development and facilitation while leveraging NAVEX's core values Our side of the deal: We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way. The starting pay range for this role is $60,000+ per annum. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.
03/11/2026
Full time
At NAVEX, we're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That's a serious impact. The Learning Consultant Specialist creates innovative administrator and technical learning content for NAVEX customers and partners looking to build industry-related NAVEX software skills. In this role, you will focus on translating complex topics into engaging, digestible, and scalable educational experiences in a variety of delivery formats for a range of learner personas that use NAVEX One technology, services, and data products. You must be comfortable working autonomously as well as with SMEs and stakeholders and have a natural affinity for gaining deep expertise yourself. A successful candidate in this role brings a background in curriculum development for technical SaaS products and instructional design, system administrator, or software development skills. To be successful in this position, you will learn new skills at a quick pace to keep up with product enhancements and actively contribute to the ongoing innovation of our processes. We operate as an inclusive team and expect this role to collaboratively embrace our core values of doing the right thing, customer success, employee success, and speed. At NAVEX, you will work in a hybrid role and thrive alongside an engaged and collaborative team invested in supporting your success! What you'll get: Meaningful Purpose. Your work helps organizations operate with integrity and protect their people-at a scale few companies can match. High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career. Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement. Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth. Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact. What you'll do: Apply adult learning theory to the design of engaging e-learning training experiences and the development of associated learning assets Use modern authoring tools to build, deploy, and update courses and written technical content in the appropriate formats Work cross-functionally with SMEs and stakeholders to validate learning objectives, help needs, technical accuracy, and incorporate feedback Develop a working knowledge of various capabilities of NAVEX products and underlying technologies with the aim of becoming an expert for one or more application Assist with the management of the Skilljar platform to organize and display training in the NAVEX Academy Manage projects with accuracy, transparency, and a commitment to meeting deadlines Provide solutions and innovation to training and enablement strategy and processes What you'll bring: 1+ years' experience designing, developing, and facilitating web-based training courses in a SaaS based environment 2+ years' experience in the software industry, preferably in a training, education, support or consulting role Consistent track record of accountability in delivering quality projects on time Expertise using a variety of tools to create and publish interactive courseware (such as Articulate 360, TechSmith Camtasia, and learning management systems such as Skilljar) Experience writing administrator or technical e-learning content Conceptual and intuitive understanding of how adults learn; accomplished presentation skills, including development and delivery Excellent written, visual design, and verbal communication skills Demonstrated ability to flexibly take on new challenges and pivot direction Comfort working within software as it relates to learning, testing, and documenting feature functionality Excellent organizational and time management skills with the ability to prioritize and manage multiple tasks simultaneously and within deadlines Ability to both collaborate and work independently in a high-performing team Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes Ability to drive results through your job competencies of learning technology, product training, and training development and facilitation while leveraging NAVEX's core values Our side of the deal: We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way. The starting pay range for this role is $60,000+ per annum. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.
Part-Time Faculty positions at the college are open continuously and reviewed on a quarter-by-quarter basis. Individuals who apply to the applicant pool are considered active for a period of 12 months from the application date and may be contacted when vacancies occur. Submitting an application does not guarantee that a position will be available or offered. Located in the scenic Puget Sound area with Mount Rainier in the distance, Tacoma is the third largest city in Washington State with a thriving and diverse community of over 200,000 residents. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution. To grow our workforce, we are seeking creative, collaborative faculty who are reflective of the diverse community we serve. Tacoma Community College is a public Associate- and Bachelor's-granting institution that serves a student-body of approximately 12,000 students. Our students are 27% students of color, 60% female, and have a median age of 26. We embrace our identity as a community college. Our faculty are engaged in innovative work to improve student retention and program completion, and community success. According to the Community College Survey of Student Engagement, TCC ranks high on measures of active learning and academic challenge, thanks to our creative and scholarly faculty. We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who: Value intellectual curiosity and innovative teaching Welcome difference and model respectful interaction with others Recognize and honor the important role that diversity brings to an educational community Are committed to educating a racially and socioeconomically diverse student population Are committed to teaching in a community college setting Care deeply about student success Intentionally support and promote efforts related to equity, diversity, and inclusion Honor TCC's mission promoting equitable access to educational opportunities Reflect the diversity of our community Position Summary The Health Information faculty member is responsible for designing, preparing, and delivering courses within the Health Information certificate, associate, and bachelor programs, ensuring alignment with institutional and accreditation standards. This role plays a key part in preparing graduates with the knowledge and practical skills required to succeed in today's healthcare industry. Teaching assignments may include online and in-person formats. The faculty member will collaborate closely with the program chair, faculty, and staff to support student success and program quality. This position reports directly to the Dean of Health, Business, and Professional Services. Prepare and deliver engaging instruction in assigned courses across Health Information disciplines, including Revenue cycle, Medical Coding, and Medical Billing. Design, implement, and evaluate curricula to reflect the rigor and standards appropriate for each degree level. Contribute to curriculum planning, development, evaluation and assessment, including the evaluation of student learning outcomes. Employ innovative and inclusive teaching methods designed to engage and retain a diverse student population, particularly historically under-represented groups such as black and brown students. Integrate educational technologies that enhance student learning into course design and delivery. Support and actively participate in college and program accreditation processes. Evaluate student learning through a variety of methods. Provide timely feedback to students. Foster a positive and supportive learning environment that encourages student success. Engage in department, division and college initiatives and activities. Participate in professional development to strengthen teaching skills, maintain industry credentials, and ensure course content remains current and relevant. Adhere to college policies and procedures. Perform related duties as assigned. Minimum Qualifications: Bachelor's degree in Health Information Management or related field from an accredited college or university. Active AHIMA credential, such as Registered Health Information Administrator (RHIA), Registered Health Information Technician (RHIT) or Certified Coding Specialist (CCS). Five years' current work experience in the field of Health Information Management. Intermediate level computer and technology skills. Ability to inspire, motivate, teach and mentor students in the profession of Health Information Conditions of Employment Successful completion of a criminal history background check. Eligibility for Washington State vocational certification. Maintenance of AHIMA credential and continuing education requirements through the American Health Information Management Association (AHIMA). Permanent residence in Washington State. The Successful Candidate Will Demonstrate: Competence with and commitment to the professional field of Health Information Management and the American Health Information Management Association. Knowledge and experience in a wide variety of health care settings and facilities. A high level of technology and application skills in the teaching and/or health care field. Commitment to equity, diversity, inclusion, cultural awareness, and sensitivity in the workplace. Strong interpersonal skills and ability to effectively communicate and collaborate with students, faculty, staff and external community partners in both online and face to face environments. Success in establishing and maintaining positive working relationships within a diverse environment. Experience with dynamic, interactive delivery methods of teaching students with widely varying levels of proficiency and with diverse backgrounds, abilities, and learning styles. Ethical decision-making ability and sound professional judgment. Required work schedule and work environment Successful candidates can expect to be scheduled for 2 to 10 credits per quarter depending on enrollment and department needs. Application Process All complete applications received by the priority consideration date will be reviewed by a screening committee. Selected candidates will be invited for an interview which may include a teaching demonstration. Complete application packages must include the following: Tacoma Community College online application. Resume & cover letter describing how your educational background and experience align with the responsibilities and qualifications. UNOFFICIAL copies of unofficial transcripts for all colleges and universities attended. Terms of Employment This is a part time faculty position contracted on a quarterly basis. Part time faculty salary range is per credit hour starting at $1,217.70 - $1,457.68. Salary ranges are subject to any approved COLA's after initial placement. If applicable, Lab credit hours are paid at 50% the credit hour rate. Professional Services hours are paid at a flat rate of $46.00-$46.00 per hour. Placement on the faculty salary schedule will commensurate with educational background and experience per the 2024 Faculty Negotiated Agreement (Article 4.00 Academic Employee Compensation ). Part-time faculty may become eligible for healthcare and retirement benefits at the beginning of the second consecutive quarter of half-time or more employment at one or more Washington state institutions of higher education. Half time is determined based on each institution's definition of full time. Members may 'stack' workloads between other qualifying colleges. A part-time faculty member must qualify each quarter they teach, to maintain eligibility. Once eligible, part-time faculty will be notified of their benefit and retirement options. Tacoma Community College offers offers one personal leave day per academic year if the PTF have been awarded a multi-quarter appointment. Sick leave is awarded every quarter based on the full-time equivalent teaching percent. If eligibility requirements are met, a comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans reduced tuition for the employee; and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: click apply for full job details
03/11/2026
Full time
Part-Time Faculty positions at the college are open continuously and reviewed on a quarter-by-quarter basis. Individuals who apply to the applicant pool are considered active for a period of 12 months from the application date and may be contacted when vacancies occur. Submitting an application does not guarantee that a position will be available or offered. Located in the scenic Puget Sound area with Mount Rainier in the distance, Tacoma is the third largest city in Washington State with a thriving and diverse community of over 200,000 residents. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution. To grow our workforce, we are seeking creative, collaborative faculty who are reflective of the diverse community we serve. Tacoma Community College is a public Associate- and Bachelor's-granting institution that serves a student-body of approximately 12,000 students. Our students are 27% students of color, 60% female, and have a median age of 26. We embrace our identity as a community college. Our faculty are engaged in innovative work to improve student retention and program completion, and community success. According to the Community College Survey of Student Engagement, TCC ranks high on measures of active learning and academic challenge, thanks to our creative and scholarly faculty. We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who: Value intellectual curiosity and innovative teaching Welcome difference and model respectful interaction with others Recognize and honor the important role that diversity brings to an educational community Are committed to educating a racially and socioeconomically diverse student population Are committed to teaching in a community college setting Care deeply about student success Intentionally support and promote efforts related to equity, diversity, and inclusion Honor TCC's mission promoting equitable access to educational opportunities Reflect the diversity of our community Position Summary The Health Information faculty member is responsible for designing, preparing, and delivering courses within the Health Information certificate, associate, and bachelor programs, ensuring alignment with institutional and accreditation standards. This role plays a key part in preparing graduates with the knowledge and practical skills required to succeed in today's healthcare industry. Teaching assignments may include online and in-person formats. The faculty member will collaborate closely with the program chair, faculty, and staff to support student success and program quality. This position reports directly to the Dean of Health, Business, and Professional Services. Prepare and deliver engaging instruction in assigned courses across Health Information disciplines, including Revenue cycle, Medical Coding, and Medical Billing. Design, implement, and evaluate curricula to reflect the rigor and standards appropriate for each degree level. Contribute to curriculum planning, development, evaluation and assessment, including the evaluation of student learning outcomes. Employ innovative and inclusive teaching methods designed to engage and retain a diverse student population, particularly historically under-represented groups such as black and brown students. Integrate educational technologies that enhance student learning into course design and delivery. Support and actively participate in college and program accreditation processes. Evaluate student learning through a variety of methods. Provide timely feedback to students. Foster a positive and supportive learning environment that encourages student success. Engage in department, division and college initiatives and activities. Participate in professional development to strengthen teaching skills, maintain industry credentials, and ensure course content remains current and relevant. Adhere to college policies and procedures. Perform related duties as assigned. Minimum Qualifications: Bachelor's degree in Health Information Management or related field from an accredited college or university. Active AHIMA credential, such as Registered Health Information Administrator (RHIA), Registered Health Information Technician (RHIT) or Certified Coding Specialist (CCS). Five years' current work experience in the field of Health Information Management. Intermediate level computer and technology skills. Ability to inspire, motivate, teach and mentor students in the profession of Health Information Conditions of Employment Successful completion of a criminal history background check. Eligibility for Washington State vocational certification. Maintenance of AHIMA credential and continuing education requirements through the American Health Information Management Association (AHIMA). Permanent residence in Washington State. The Successful Candidate Will Demonstrate: Competence with and commitment to the professional field of Health Information Management and the American Health Information Management Association. Knowledge and experience in a wide variety of health care settings and facilities. A high level of technology and application skills in the teaching and/or health care field. Commitment to equity, diversity, inclusion, cultural awareness, and sensitivity in the workplace. Strong interpersonal skills and ability to effectively communicate and collaborate with students, faculty, staff and external community partners in both online and face to face environments. Success in establishing and maintaining positive working relationships within a diverse environment. Experience with dynamic, interactive delivery methods of teaching students with widely varying levels of proficiency and with diverse backgrounds, abilities, and learning styles. Ethical decision-making ability and sound professional judgment. Required work schedule and work environment Successful candidates can expect to be scheduled for 2 to 10 credits per quarter depending on enrollment and department needs. Application Process All complete applications received by the priority consideration date will be reviewed by a screening committee. Selected candidates will be invited for an interview which may include a teaching demonstration. Complete application packages must include the following: Tacoma Community College online application. Resume & cover letter describing how your educational background and experience align with the responsibilities and qualifications. UNOFFICIAL copies of unofficial transcripts for all colleges and universities attended. Terms of Employment This is a part time faculty position contracted on a quarterly basis. Part time faculty salary range is per credit hour starting at $1,217.70 - $1,457.68. Salary ranges are subject to any approved COLA's after initial placement. If applicable, Lab credit hours are paid at 50% the credit hour rate. Professional Services hours are paid at a flat rate of $46.00-$46.00 per hour. Placement on the faculty salary schedule will commensurate with educational background and experience per the 2024 Faculty Negotiated Agreement (Article 4.00 Academic Employee Compensation ). Part-time faculty may become eligible for healthcare and retirement benefits at the beginning of the second consecutive quarter of half-time or more employment at one or more Washington state institutions of higher education. Half time is determined based on each institution's definition of full time. Members may 'stack' workloads between other qualifying colleges. A part-time faculty member must qualify each quarter they teach, to maintain eligibility. Once eligible, part-time faculty will be notified of their benefit and retirement options. Tacoma Community College offers offers one personal leave day per academic year if the PTF have been awarded a multi-quarter appointment. Sick leave is awarded every quarter based on the full-time equivalent teaching percent. If eligibility requirements are met, a comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans reduced tuition for the employee; and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: click apply for full job details
Lutheran Social Services of WI & Upper MI
Milwaukee, Wisconsin
Lutheran Social Services of WI and Upper MI is currently seeking an IT Customer Support Specialist to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience. Compensation for the role is targeted at $20-$22/hr. IT Customer Support Specialists provide tier 1 and tier 2 help desk support to internal customers throughout Wisconsin and Upper MI. The role will work with a team of 4 IT Customer Support Specialists as well as the Systems Analyst and System Administrator. The position is located in our corporate office in West Allis with hours primarily Monday through Friday, 8 AM - 5 PM, no weekends or on-call. This position requires colleagues to be onsite at the West Allis office for onboarding and training with the possibility to work from home on occasion once training is complete. Under the direction of the Support Supervisor, the IT Customer Support Specialist is responsible for maintaining, analyzing, and troubleshooting computer systems, hardware, and computer peripherals for multiple locations in Wisconsin and Upper Michigan including networked and standalone equipment. The IT Customer Support Specialist is responsible for answering calls, emails, and returning voice mails resultant from customer contacts for support. This individual is responsible for assisting with any application, hardware, peripheral or other situations that require IT Customer Support Specialist input. The IT Customer Support Specialist collaborates closely with Sr. Customer Support Specialists and the Support Supervisor when issues arise to ensure they are resolved quickly and communications are being delivered to management and impacted users in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Receive and resolve IT trouble tickets logged through call tracking system Provide IT support to all LSS offices throughout Wisconsin and Upper Michigan Perform primary functions of answering phones, e-mails, and tracking issues Resolve front line support issues and escalate as needed Remotely install, upgrade, and maintain IT software for end users Follows instructions and IT policies to perform functions Work independently when required Monitor outstanding tickets and resolve or update as required Ability to travel on occasion Other duties as assigned PERKS: Public Service Loan Forgiveness (PSLF) By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program. Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan. LSS Clinical Managers and Human Capital employees can assist you in applying for this benefit. Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Employee Assistance Program Service Awards and Recognition EDUCATION AND/OR EXPERIENCE: This position requires a High School diploma; Associates Degree in Information Technology preferred. A minimum of 1 year of IT support experience; or a related combination of education and / or experience. Prefer strong experience providing end user IT support and customer service. Requires excellent problem solving and analysis skills. Strong organizational and planning skills. Detail oriented mindset is a must. Excellent customer service skills a must. Requires various skills and abilities to include leadership skills, negotiation skills, problem solving skills, and the ability to interpret cause and effect. Ability to perform responsibilities within scheduled time frames and with a high degree of accuracy. Demonstrate strong analytical skills. Demonstrate resourcefulness in developing solutions. Ability to prioritize and handle multiple tasks concurrently. Excellent customer service skills Excellent verbal and written communication skills Knowledge of support and troubleshooting techniques for the following: Enterprise and standalone Windows 7 PCs Peripherals (printer, scanner, etc.) Small networks including DSL configurations, Broadband, and secure WiFi Microsoft productivity software (Office 2010) Basic Active Directory experience Understanding of Exchange distribution groups and resources Strong problem solving skills Strong Organizational Skills Ability to explain IT concepts to non-IT professionals, notably with end user training and coaching Ability to handle several issues at the same time CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. TRAVEL: Ability to travel on day trips as required. Some overnight travel may be required. Conditions of employment: Must reside in Wisconsin or Upper Michigan for payroll purposes. Must be authorized to work in the United States. LSS does not currently provide visa sponsorship. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
03/11/2026
Full time
Lutheran Social Services of WI and Upper MI is currently seeking an IT Customer Support Specialist to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience. Compensation for the role is targeted at $20-$22/hr. IT Customer Support Specialists provide tier 1 and tier 2 help desk support to internal customers throughout Wisconsin and Upper MI. The role will work with a team of 4 IT Customer Support Specialists as well as the Systems Analyst and System Administrator. The position is located in our corporate office in West Allis with hours primarily Monday through Friday, 8 AM - 5 PM, no weekends or on-call. This position requires colleagues to be onsite at the West Allis office for onboarding and training with the possibility to work from home on occasion once training is complete. Under the direction of the Support Supervisor, the IT Customer Support Specialist is responsible for maintaining, analyzing, and troubleshooting computer systems, hardware, and computer peripherals for multiple locations in Wisconsin and Upper Michigan including networked and standalone equipment. The IT Customer Support Specialist is responsible for answering calls, emails, and returning voice mails resultant from customer contacts for support. This individual is responsible for assisting with any application, hardware, peripheral or other situations that require IT Customer Support Specialist input. The IT Customer Support Specialist collaborates closely with Sr. Customer Support Specialists and the Support Supervisor when issues arise to ensure they are resolved quickly and communications are being delivered to management and impacted users in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Receive and resolve IT trouble tickets logged through call tracking system Provide IT support to all LSS offices throughout Wisconsin and Upper Michigan Perform primary functions of answering phones, e-mails, and tracking issues Resolve front line support issues and escalate as needed Remotely install, upgrade, and maintain IT software for end users Follows instructions and IT policies to perform functions Work independently when required Monitor outstanding tickets and resolve or update as required Ability to travel on occasion Other duties as assigned PERKS: Public Service Loan Forgiveness (PSLF) By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program. Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan. LSS Clinical Managers and Human Capital employees can assist you in applying for this benefit. Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Employee Assistance Program Service Awards and Recognition EDUCATION AND/OR EXPERIENCE: This position requires a High School diploma; Associates Degree in Information Technology preferred. A minimum of 1 year of IT support experience; or a related combination of education and / or experience. Prefer strong experience providing end user IT support and customer service. Requires excellent problem solving and analysis skills. Strong organizational and planning skills. Detail oriented mindset is a must. Excellent customer service skills a must. Requires various skills and abilities to include leadership skills, negotiation skills, problem solving skills, and the ability to interpret cause and effect. Ability to perform responsibilities within scheduled time frames and with a high degree of accuracy. Demonstrate strong analytical skills. Demonstrate resourcefulness in developing solutions. Ability to prioritize and handle multiple tasks concurrently. Excellent customer service skills Excellent verbal and written communication skills Knowledge of support and troubleshooting techniques for the following: Enterprise and standalone Windows 7 PCs Peripherals (printer, scanner, etc.) Small networks including DSL configurations, Broadband, and secure WiFi Microsoft productivity software (Office 2010) Basic Active Directory experience Understanding of Exchange distribution groups and resources Strong problem solving skills Strong Organizational Skills Ability to explain IT concepts to non-IT professionals, notably with end user training and coaching Ability to handle several issues at the same time CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. TRAVEL: Ability to travel on day trips as required. Some overnight travel may be required. Conditions of employment: Must reside in Wisconsin or Upper Michigan for payroll purposes. Must be authorized to work in the United States. LSS does not currently provide visa sponsorship. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
03/11/2026
Full time
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
03/11/2026
Full time
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
03/11/2026
Full time
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
03/11/2026
Full time
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
03/11/2026
Full time
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
03/11/2026
Full time
Description Be a trusted member of a team who brings Microsoft 365 to life for employees. You'll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. • Provide walk-up, virtual, and scheduled "Genius Bar" support for: • Outlook (email, calendar, search, rules, etc.) • OneDrive (sync, sharing, storage, recovery) • SharePoint (team sites, document libraries, permissions) • Copilot (how to use it productively and responsibly) • Troubleshoot real-world problems - not just technical errors, but workflow issues and usability challenges • Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable • Teach users how to use tools in ways that fit their role and working style • Run 1:1 sessions and small group trainings • Create simple, helpful guides and quick-reference materials • Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment • Work with teams that have custom workflows, tight timelines, and high expectations • Adjust your approach based on the user, the team, and the business context • Find creative ways to make M365 tools support how people actually work at PIMCO - not just how the tools were designed Be a platform champion • Advocate for Microsoft 365 and Copilot across the organization • Identify pain points, patterns, and opportunities for improvement • Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) End User Support & Troubleshooting Serve as the day to day point of contact for Microsoft 365 "how to" questions and incident tickets. Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenarios-e.g., "Managing projects in Teams," "Document control in SharePoint," "Inbox zero in Outlook." Develop quick reference guides, short video walkthroughs, and "how to" playbooks that are easy for non technical users to follow. Run "office hours" or a walk up/virtual Genius Bar to provide real time help and adoption tips. 3) Copilot & AI Adoption Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. Create prompt libraries and best practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. Standardize OneDrive file sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management Partner with business leads to identify high value use cases and measure adoption (training attendance, usage metrics, satisfaction). Coordinate pilot groups, collect feedback, and iterate on training and configuration before org wide rollouts. Produce simple change impact notes and "what's new" communications for feature releases. 6) Light Configuration & Automation (Power Platform) Build no /low code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. Create basic Power Apps or lists/forms that streamline data capture and handoffs. Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) Apply least privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical do's/don'ts. Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management Curate a self service hub (SharePoint/Teams) with searchable FAQs, training schedules, and "start here" guides. Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement Track key KPIs (ticket reduction, time to resolution, training CSAT, active usage of Teams/SharePoint/Copilot). Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership Translate business problems into practical M365 solutions; propose options with pros/cons and impact. Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) Delivered 20+ role based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving 2 hours per user per week. Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. Established a SharePoint knowledge hub with searchable FAQs and video micro lessons; deflected 35% of "how to" requests. Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: • Experience supporting or training users on Microsoft 365 tools • Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) • A strong ability to explain technology in simple, non-technical language • Calm, patient, and personable with users at all levels • A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership . click apply for full job details
Please apply directly on our website: Cayuga Community College, a unit of the State University of New York with locations in the cities of Auburn and Fulton, is a two-year community college sponsored by Cayuga County. Committed to being the community college for both Cayuga and Oswego counties, the College offers transfer and career-oriented curricula on a degree and certificate basis through day, evening, online, and summer sessions. For groups such as high school students, government agencies, retirees, and industrial, business and professional personnel, the College also offers credit and credit-free specialized instruction according to need and interest. Cayuga Community College is a supportive and inclusive institution where students are encouraged to grow, discover their highest potential, and advance their educational and professional goals. We are committed to student success and providing accessible learning opportunities that lead to valuable career and transfer pathways. Job Description: DEPARTMENT: Information Technology APPOINTMENT: 12 Months (Administrative/Professional, Grade 6) REPORTS TO: Dean of Information Technology/CIO Summary The Manager of Information Technology User Services position holds primary responsibility for Cayuga's audio/visual systems and services, telephone systems, computer labs, help desk, user support, and video and classroom technology services areas. This position supervises personnel in all of those areas. This position plans, implements, maintains, and manages the overall user services operations of the college to ensure acceptable levels of service are provided to all college computer users. General Functions: Works with management and users in the refinement of existing and creation of new computer user services for the entire enterprise. Maintains an inventory of all A/V and classroom support hardware/software, and manages all associated maintenance contracts and software licensing. Manages hardware refresh lifecycle plan and budget for all classroom display and computer systems. Hires, schedules, and supervises the following positions: IT Helpdesk Specialist, Coordinator of IT User Services, Instructional Assistant - IT User Services. Manages the overall computer user support effort at the college, including: the integration of a single physical and virtual college-wide helpdesk; creation of web-based training materials and documentation; and coordination of workshops and training to support instructional technologies and desktop office suite applications. Leads the planning, implementation, support, and training of instructional computer technologies to empower faculty to improve and enhance teaching and learning. Manages improvements and modifications to the building voice and network data wiring infrastructure in conjunction with the Manager of Network Operations and Systems Administration. Manages the college's telephone (PBX, VOIP, cellular, etc.) and videoconferencing systems and software. Manages all associated policies, procedures, and training for employees. Plans and manages budgets for the Telephony systems, Managed Print Service, Cable TV, Computers and Computer Labs and leased printing devices. Participates in the development of the IT Disaster Recovery Plan, 3 Year Master IT Plan, and technology policies. Serves on appropriate college committees as needed. Other duties as assigned, including possible work after business hours and on weekends during maintenance activities or special projects. Requirements: Bachelor's degree in Computer Science or related field. Minimum of five years of experience supporting user IT services. Experience within an education environment preferred, including: classroom A/V systems, projection, videoconferencing and distance learning communication systems, and other associated services. Previous experience administering and maintaining a telephone PBX system. VOIP system implementation and maintenance experience preferred. Previous experience supervising employee technicians in a higher education environment preferred. Previous experience planning and managing budgets for technology solutions is preferred. Excellent writing and communication skills, research and problem-solving abilities. Demonstrated organizational and interpersonal skills with a strong customer service orientation. Demonstrated ability to work calmly in a demanding work environment subject to a variety of pressures and constraints. Ability to work a flexible schedule, including some evenings and weekends. Application Instructions: To be considered for this position, please submit resume and cover letter at the time of application. A professional reference check will be required prior to a formal offer of employment. Finalists will be notified and references will be requested at that time in the process through a separate online platform. Cayuga Community College requires three professional references, at least one of which must be a current or former supervisor. Review of applications will begin immediately and continue until the position is filled. Salary will commensurate with credentials and relevant experience unless an exact amount is listed. Offers are contingent upon the completion of a background check. Applicants must be currently authorized to work in the United States for any employer. Cayuga Community College is unable to sponsor or take over sponsorship of an employment Visa at this time.
03/11/2026
Please apply directly on our website: Cayuga Community College, a unit of the State University of New York with locations in the cities of Auburn and Fulton, is a two-year community college sponsored by Cayuga County. Committed to being the community college for both Cayuga and Oswego counties, the College offers transfer and career-oriented curricula on a degree and certificate basis through day, evening, online, and summer sessions. For groups such as high school students, government agencies, retirees, and industrial, business and professional personnel, the College also offers credit and credit-free specialized instruction according to need and interest. Cayuga Community College is a supportive and inclusive institution where students are encouraged to grow, discover their highest potential, and advance their educational and professional goals. We are committed to student success and providing accessible learning opportunities that lead to valuable career and transfer pathways. Job Description: DEPARTMENT: Information Technology APPOINTMENT: 12 Months (Administrative/Professional, Grade 6) REPORTS TO: Dean of Information Technology/CIO Summary The Manager of Information Technology User Services position holds primary responsibility for Cayuga's audio/visual systems and services, telephone systems, computer labs, help desk, user support, and video and classroom technology services areas. This position supervises personnel in all of those areas. This position plans, implements, maintains, and manages the overall user services operations of the college to ensure acceptable levels of service are provided to all college computer users. General Functions: Works with management and users in the refinement of existing and creation of new computer user services for the entire enterprise. Maintains an inventory of all A/V and classroom support hardware/software, and manages all associated maintenance contracts and software licensing. Manages hardware refresh lifecycle plan and budget for all classroom display and computer systems. Hires, schedules, and supervises the following positions: IT Helpdesk Specialist, Coordinator of IT User Services, Instructional Assistant - IT User Services. Manages the overall computer user support effort at the college, including: the integration of a single physical and virtual college-wide helpdesk; creation of web-based training materials and documentation; and coordination of workshops and training to support instructional technologies and desktop office suite applications. Leads the planning, implementation, support, and training of instructional computer technologies to empower faculty to improve and enhance teaching and learning. Manages improvements and modifications to the building voice and network data wiring infrastructure in conjunction with the Manager of Network Operations and Systems Administration. Manages the college's telephone (PBX, VOIP, cellular, etc.) and videoconferencing systems and software. Manages all associated policies, procedures, and training for employees. Plans and manages budgets for the Telephony systems, Managed Print Service, Cable TV, Computers and Computer Labs and leased printing devices. Participates in the development of the IT Disaster Recovery Plan, 3 Year Master IT Plan, and technology policies. Serves on appropriate college committees as needed. Other duties as assigned, including possible work after business hours and on weekends during maintenance activities or special projects. Requirements: Bachelor's degree in Computer Science or related field. Minimum of five years of experience supporting user IT services. Experience within an education environment preferred, including: classroom A/V systems, projection, videoconferencing and distance learning communication systems, and other associated services. Previous experience administering and maintaining a telephone PBX system. VOIP system implementation and maintenance experience preferred. Previous experience supervising employee technicians in a higher education environment preferred. Previous experience planning and managing budgets for technology solutions is preferred. Excellent writing and communication skills, research and problem-solving abilities. Demonstrated organizational and interpersonal skills with a strong customer service orientation. Demonstrated ability to work calmly in a demanding work environment subject to a variety of pressures and constraints. Ability to work a flexible schedule, including some evenings and weekends. Application Instructions: To be considered for this position, please submit resume and cover letter at the time of application. A professional reference check will be required prior to a formal offer of employment. Finalists will be notified and references will be requested at that time in the process through a separate online platform. Cayuga Community College requires three professional references, at least one of which must be a current or former supervisor. Review of applications will begin immediately and continue until the position is filled. Salary will commensurate with credentials and relevant experience unless an exact amount is listed. Offers are contingent upon the completion of a background check. Applicants must be currently authorized to work in the United States for any employer. Cayuga Community College is unable to sponsor or take over sponsorship of an employment Visa at this time.
Position Type: Contract Location Queens, NY (Onsite) Job DescriptionJOB DESCRIPTION The Control Center LAN Admin is responsible for the Technical Administrative support of the Con Edison Distribution Control Center. They maintain the configuration, readiness, avaialabilty and reliable operation of computer endpoint systems within the Control Center Environement. Ensures that the uptime, performance, resources and security of the computers they manage meet the needs of the clients. This specialist operates alongside the Control Center personel to support overall system readniess to met Con Edison operational requirements. Assist in the installation, configuration, and maintenance of hardware and software systems. Perform routine system updates, patches, and upgrades. Monitor system performance and troubleshoot issues to ensure optimal functionality. Assist in managing and troubleshooting network devices, including routers, switches, and firewalls. Help maintain network security protocols and access controls. Collaborate with senior administrators to optimize network performance and reliability. Provide technical support to end-users by troubleshooting hardware and software problems. Datacenter gatekeeping. Monitor UPS power and cooling units, report system alarms and issues. Work with vendors to schedule preventive maintenance and repairs. Assist in setting up and configuring user accounts, email, and access permissions. Collaborate with the IT helpdesk to resolve user issues in a timely manner. Assist in implementing and managing backup and disaster recovery solutions. Perform routine data backups and ensure data integrity. Participate in disaster recovery drills and testing. Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. Prepare reports on system performance and incident resolutions. Assist in implementing and enforcing security policies and protocols. Monitor system logs for security breaches and unauthorized access. Participate in security audits and vulnerability assessments. Collaborate with cross-functional teams to identify and implement technology solutions that support business objectives. Assist in evaluating and recommending IT hardware and software purchases. Providing in-person and remote support through use of the telephone or remote access Directing third-party vendors who may be involved in diagnosing and correcting system related issues and assisting with solutions Researching new IT services/vendors with management as needed for cost containment. Supporting Management with tracking of computer/printer devices for asset controls. Work within a DHCP and DNS environment, setting up DNS clients and configuring PC's for DHCP. Configure TCP/IP manually and automatically using DHCP. Supports hardware decommissioning events. Supports Business moves / changes ensure involvement in early stages of planning. Managing escalations through to conclusion. Manage client expectations. Qualifications: Required Education/Experience Bachelor's Degree and two (2) years' related work experience Demonstrated work experience in a related Information Technology field. or Associates degree with equivalent technical certification and four (4) years' related work experience Demonstrated work experience in a related Information Technology field. Relevant Work Experience Experience preparing and conducting presentations. Experience with imaging desktop/workstations/laptops. Must be proficient in PowerShell. Desktop/workstations/laptop administration skills, including low level operating system troubleshooting skills, Required. Must be well organized, detail oriented and flexible to handle multiple assignments and deadlines. Experience with ticket queue systems like Service Now. Skills and Abilities Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc. Effective interpersonal skills Demonstrated analytical skills Demonstrated problem solving skills Strong written and verbal communication skills Licenses and Certifications Driver's License Required Additional Physical Demands Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers. Must be able and willing to travel within the CECONY and O&R service territory, as needed. Must be available to work off hours as operationally required which include nights, weekends, and holidays. May need to work in other company locations as required. Must Have Demonstrated analytical skills Demonstrated problem solving skills Effective interpersonal skills and communications Experience with imaging, preparing and deploying desktop workstations Must be proficient in all aspects of Microsoft Desktop Operating System administration Must be proficient in all aspects of Microsoft Server Operating System administration Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc. Must be proficient in PowerShell. Nice To Have Cybersecurity certifications Understanding of Networking Fundamentals
03/11/2026
Position Type: Contract Location Queens, NY (Onsite) Job DescriptionJOB DESCRIPTION The Control Center LAN Admin is responsible for the Technical Administrative support of the Con Edison Distribution Control Center. They maintain the configuration, readiness, avaialabilty and reliable operation of computer endpoint systems within the Control Center Environement. Ensures that the uptime, performance, resources and security of the computers they manage meet the needs of the clients. This specialist operates alongside the Control Center personel to support overall system readniess to met Con Edison operational requirements. Assist in the installation, configuration, and maintenance of hardware and software systems. Perform routine system updates, patches, and upgrades. Monitor system performance and troubleshoot issues to ensure optimal functionality. Assist in managing and troubleshooting network devices, including routers, switches, and firewalls. Help maintain network security protocols and access controls. Collaborate with senior administrators to optimize network performance and reliability. Provide technical support to end-users by troubleshooting hardware and software problems. Datacenter gatekeeping. Monitor UPS power and cooling units, report system alarms and issues. Work with vendors to schedule preventive maintenance and repairs. Assist in setting up and configuring user accounts, email, and access permissions. Collaborate with the IT helpdesk to resolve user issues in a timely manner. Assist in implementing and managing backup and disaster recovery solutions. Perform routine data backups and ensure data integrity. Participate in disaster recovery drills and testing. Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. Prepare reports on system performance and incident resolutions. Assist in implementing and enforcing security policies and protocols. Monitor system logs for security breaches and unauthorized access. Participate in security audits and vulnerability assessments. Collaborate with cross-functional teams to identify and implement technology solutions that support business objectives. Assist in evaluating and recommending IT hardware and software purchases. Providing in-person and remote support through use of the telephone or remote access Directing third-party vendors who may be involved in diagnosing and correcting system related issues and assisting with solutions Researching new IT services/vendors with management as needed for cost containment. Supporting Management with tracking of computer/printer devices for asset controls. Work within a DHCP and DNS environment, setting up DNS clients and configuring PC's for DHCP. Configure TCP/IP manually and automatically using DHCP. Supports hardware decommissioning events. Supports Business moves / changes ensure involvement in early stages of planning. Managing escalations through to conclusion. Manage client expectations. Qualifications: Required Education/Experience Bachelor's Degree and two (2) years' related work experience Demonstrated work experience in a related Information Technology field. or Associates degree with equivalent technical certification and four (4) years' related work experience Demonstrated work experience in a related Information Technology field. Relevant Work Experience Experience preparing and conducting presentations. Experience with imaging desktop/workstations/laptops. Must be proficient in PowerShell. Desktop/workstations/laptop administration skills, including low level operating system troubleshooting skills, Required. Must be well organized, detail oriented and flexible to handle multiple assignments and deadlines. Experience with ticket queue systems like Service Now. Skills and Abilities Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc. Effective interpersonal skills Demonstrated analytical skills Demonstrated problem solving skills Strong written and verbal communication skills Licenses and Certifications Driver's License Required Additional Physical Demands Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers. Must be able and willing to travel within the CECONY and O&R service territory, as needed. Must be available to work off hours as operationally required which include nights, weekends, and holidays. May need to work in other company locations as required. Must Have Demonstrated analytical skills Demonstrated problem solving skills Effective interpersonal skills and communications Experience with imaging, preparing and deploying desktop workstations Must be proficient in all aspects of Microsoft Desktop Operating System administration Must be proficient in all aspects of Microsoft Server Operating System administration Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc. Must be proficient in PowerShell. Nice To Have Cybersecurity certifications Understanding of Networking Fundamentals
Placement Services USA, Inc.
Providence, Rhode Island
Align and link the U.S. and European Supervisory Control and Data Acquisition (SCADA) designs in an effective and compliant manner that aligns with the SCADA Globalization Strategy. Design all SCADA automation functions for the onshore and offshore windfarm projects. Ensure U.S. asset projects comply with North American Electric Reliability Corporation and Critical Information Protection (NERC-CIP) standards. Provide technical expertise specific to local legislation and its impact on SCADA systems and offshore communication design. Serve as the technical subject matter expert regarding SCADA for offshore wind farms. Provide expertise for negotiations with Joint Venture (JV) and Engineering, Procurement, and Construction (EPC) partners. Develop and design a SCADA Hub for offshore windfarms in the United States. Facilitate and drive technical communication and alignment between the Denmark-based and U.S.-based SCADA teams. Manage all project-related activities required for the Substation Control System (SCS) delivery. Review technical documentation related to SCADA, both for internal (SCADA team and Operations) and external use (customers). Analyze system performance and suggest improvements, particularly ones related to SCADA, before handover to Operations & Maintenance (O&M). Requires up to 15% domestic and 5% foreign travel. Masters degree (or foreign equivalent) in electrical engineering, control engineering, or related field; plus 4 years (or 48 months) of experience in job offered or as a SCADA engineer/specialist within offshore windfarm industry. Bachelors degree plus 6 years (or 72 months) of experience also acceptable. Knowledge of operational technology (OT) security and SCADA systems integration for independent system operators (ISO) and/or transmission system operators (TSO). Experience with SCADA system design, NERC-CIP compliance, substation control system design for offshore windfarms, network protocols: parallel redundancy protocol (PRP) and/or high-availability seamless redundancy (HSR) protocols, and International Electrotechnical Commission (IEC) standards: 61850 and/or 62443. Please copy and paste your resume in the email body (do not send attachments, we cannot open them) and email it to candidates at (link removed) with reference in the subject line. Thank you.
03/11/2026
Align and link the U.S. and European Supervisory Control and Data Acquisition (SCADA) designs in an effective and compliant manner that aligns with the SCADA Globalization Strategy. Design all SCADA automation functions for the onshore and offshore windfarm projects. Ensure U.S. asset projects comply with North American Electric Reliability Corporation and Critical Information Protection (NERC-CIP) standards. Provide technical expertise specific to local legislation and its impact on SCADA systems and offshore communication design. Serve as the technical subject matter expert regarding SCADA for offshore wind farms. Provide expertise for negotiations with Joint Venture (JV) and Engineering, Procurement, and Construction (EPC) partners. Develop and design a SCADA Hub for offshore windfarms in the United States. Facilitate and drive technical communication and alignment between the Denmark-based and U.S.-based SCADA teams. Manage all project-related activities required for the Substation Control System (SCS) delivery. Review technical documentation related to SCADA, both for internal (SCADA team and Operations) and external use (customers). Analyze system performance and suggest improvements, particularly ones related to SCADA, before handover to Operations & Maintenance (O&M). Requires up to 15% domestic and 5% foreign travel. Masters degree (or foreign equivalent) in electrical engineering, control engineering, or related field; plus 4 years (or 48 months) of experience in job offered or as a SCADA engineer/specialist within offshore windfarm industry. Bachelors degree plus 6 years (or 72 months) of experience also acceptable. Knowledge of operational technology (OT) security and SCADA systems integration for independent system operators (ISO) and/or transmission system operators (TSO). Experience with SCADA system design, NERC-CIP compliance, substation control system design for offshore windfarms, network protocols: parallel redundancy protocol (PRP) and/or high-availability seamless redundancy (HSR) protocols, and International Electrotechnical Commission (IEC) standards: 61850 and/or 62443. Please copy and paste your resume in the email body (do not send attachments, we cannot open them) and email it to candidates at (link removed) with reference in the subject line. Thank you.
Job Description Monitor and manage bank wide community calendar Assist Management with identifying potential grant recipients Develop digital marketing opportunities to expand growth and profitability Execute a variety of projects and multiple tasks in an effective and timely manner; meet critical deadlines. Works with colleagues in a collaborative work environment to develop social media content, topics and information flow Collect participant interviews, participate in Live Videos to enhance content Manage and monitor account profiles Other duties as assigned Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FNBT is an equal opportunity employer.
03/11/2026
Full time
Job Description Monitor and manage bank wide community calendar Assist Management with identifying potential grant recipients Develop digital marketing opportunities to expand growth and profitability Execute a variety of projects and multiple tasks in an effective and timely manner; meet critical deadlines. Works with colleagues in a collaborative work environment to develop social media content, topics and information flow Collect participant interviews, participate in Live Videos to enhance content Manage and monitor account profiles Other duties as assigned Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FNBT is an equal opportunity employer.
Competitive Salary, Excellent Benefits, 401k, Bonus and MORE! This Jobot Job is hosted by: Josh Strickland Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $110,000 - $160,000 per year A bit about us: Based in the Houston area, we are seeking a Project Manager in the Commercial Construction industry to join our dynamic team. You will play a pivotal role in driving our company's success and will be responsible for managing commercial projects from the initial planning stages to the final execution, ensuring that they are completed on time, within budget and to the highest quality standards. This is an exciting opportunity to work on a variety of challenging projects and to make a significant impact on our company's growth and success. If this sounds like you, please apply below! Why join us? Competitive Salary Excellent Medical, Dental, Vision 401k Generous PTO Job Details Responsibilities: Oversee all aspects of commercial construction projects from inception to completion. Develop project plans, including defining project scope, goals, deliverables, required resources, budget, and timing. Coordinate and direct construction workers and subcontractors, ensuring they understand their roles and responsibilities. Meet contractual conditions of performance, reviewing the work progress on a daily basis. Ensure all legal requirements, building and safety codes, safety inspections, city guidelines, and local and state regulations are met. Collaborate with architects, engineers, and other construction and building specialists. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Identify and manage project dependencies and critical path, tracking and reporting project milestones and deliverables. Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Conduct project post mortems and create a recommendations report to identify successful and unsuccessful project elements. Qualifications: Minimum 5 years of experience as a Project Manager in the Construction industry, specifically with commercial projects. Bachelor's degree in construction management, architecture, engineering, or related field. Proven track record of successfully managing commercial construction projects from start to finish. Extensive knowledge of construction management processes, means and methods. Expert knowledge of building products, construction details, and relevant rules, regulations, and quality standards. Competent in conflict and crisis management. Excellent time and project management skills, with the ability to balance multiple priorities simultaneously. Strong leadership and team management skills, with the ability to inspire team members to achieve their best. Excellent communication and negotiation skills. Proficiency in construction management software packages. PMP or equivalent certification would be considered an asset. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here:
03/11/2026
Full time
Competitive Salary, Excellent Benefits, 401k, Bonus and MORE! This Jobot Job is hosted by: Josh Strickland Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $110,000 - $160,000 per year A bit about us: Based in the Houston area, we are seeking a Project Manager in the Commercial Construction industry to join our dynamic team. You will play a pivotal role in driving our company's success and will be responsible for managing commercial projects from the initial planning stages to the final execution, ensuring that they are completed on time, within budget and to the highest quality standards. This is an exciting opportunity to work on a variety of challenging projects and to make a significant impact on our company's growth and success. If this sounds like you, please apply below! Why join us? Competitive Salary Excellent Medical, Dental, Vision 401k Generous PTO Job Details Responsibilities: Oversee all aspects of commercial construction projects from inception to completion. Develop project plans, including defining project scope, goals, deliverables, required resources, budget, and timing. Coordinate and direct construction workers and subcontractors, ensuring they understand their roles and responsibilities. Meet contractual conditions of performance, reviewing the work progress on a daily basis. Ensure all legal requirements, building and safety codes, safety inspections, city guidelines, and local and state regulations are met. Collaborate with architects, engineers, and other construction and building specialists. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Identify and manage project dependencies and critical path, tracking and reporting project milestones and deliverables. Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Conduct project post mortems and create a recommendations report to identify successful and unsuccessful project elements. Qualifications: Minimum 5 years of experience as a Project Manager in the Construction industry, specifically with commercial projects. Bachelor's degree in construction management, architecture, engineering, or related field. Proven track record of successfully managing commercial construction projects from start to finish. Extensive knowledge of construction management processes, means and methods. Expert knowledge of building products, construction details, and relevant rules, regulations, and quality standards. Competent in conflict and crisis management. Excellent time and project management skills, with the ability to balance multiple priorities simultaneously. Strong leadership and team management skills, with the ability to inspire team members to achieve their best. Excellent communication and negotiation skills. Proficiency in construction management software packages. PMP or equivalent certification would be considered an asset. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here:
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Specialist, Technical Writing Job Code: 32496 Job Location: Waco, TX (On-Site) Job Schedule: 1st Shift 9/80 Job Description: The Specialist, Technical Writer will be responsible for gathering, composing, and editing technical information to prepare flight manuals, maintenance manuals, and other technical documentation for our warfighters. The Technical Publications team is a group of professionals committed to providing quality and timely publication deliverables for commercial and government projects in a dynamic environment. Essential Functions: Communicate with contacts inside and outside of own department to explain and interpret operational processes, practices, and procedures. Collaborate with engineers, designers, and other stakeholders to gather information and understand technical specifications and requirements. Compile and structure researched technical information for development of documentation. Including understanding engineering principles, reading schematics and/or wiring diagrams. Authoring/Generating content for illustrated parts catalogs/maintenance manuals/flight operation/mission systems/Instructions for Continued Airworthiness (ICA) documents, in an Unstructured/Structured FrameMaker environment or other authoring software for commercial and/or Air Force, Army, or Navy programs. Translate complex technical concepts into clear and accessible documentation that is easy for end-users to understand. Ensure that all documentation adheres to industry standards and best practices, as well as relevant DoD and FAA regulations and guidelines (including ATA100, ATA iSpec 2200, MIL-PRF-38807C, Mil-STD-2361C, MIL-STD-37874, etc.). Work closely with the management team to stay updated on project budgets, timelines, milestones, and deliverables. May manage projects or processes with general supervision. Recommends enhancements to systems and processes. Works to achieve operational targets for specific programs and projects with moderate impact on departmental results. Demonstrated experience in using Adobe Acrobat, FrameMaker and Microsoft Office. Demonstrated knowledge of ATA100, ATA iSpec 2200, MIL-PRF-38807C, MIL-STD-2361C and MIL-STD-37874. S1000D. Demonstrated organizational skills and the ability to manage multiple projects simultaneously while meeting deadlines. Demonstrated attention to detail and a commitment to producing high-quality work. Demonstrated communication skills, with the ability to collaborate effectively with cross-functional teams. A demonstrated self-motivated approach to work, with the ability to work independently and take initiative. Other duties as assigned by Supervisor. Required Qualifications: Bachelor's Degree with four (4) years of prior technical writing experience. Graduate Degree with two (2) years of prior technical writing experience. In lieu of a degree, a minimum of eight (8) years of prior technical writing experience in an Aerospace-driven environment or within the defense industry. Demonstrated writing, editing, and proofreading skills, with the ability to communicate complex technical information clearly and effectively. Ability to obtain and maintain a DoD Secret Clearance. Preferred Skills: Active Secret Clearance at the time of hire. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
03/10/2026
Full time
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Specialist, Technical Writing Job Code: 32496 Job Location: Waco, TX (On-Site) Job Schedule: 1st Shift 9/80 Job Description: The Specialist, Technical Writer will be responsible for gathering, composing, and editing technical information to prepare flight manuals, maintenance manuals, and other technical documentation for our warfighters. The Technical Publications team is a group of professionals committed to providing quality and timely publication deliverables for commercial and government projects in a dynamic environment. Essential Functions: Communicate with contacts inside and outside of own department to explain and interpret operational processes, practices, and procedures. Collaborate with engineers, designers, and other stakeholders to gather information and understand technical specifications and requirements. Compile and structure researched technical information for development of documentation. Including understanding engineering principles, reading schematics and/or wiring diagrams. Authoring/Generating content for illustrated parts catalogs/maintenance manuals/flight operation/mission systems/Instructions for Continued Airworthiness (ICA) documents, in an Unstructured/Structured FrameMaker environment or other authoring software for commercial and/or Air Force, Army, or Navy programs. Translate complex technical concepts into clear and accessible documentation that is easy for end-users to understand. Ensure that all documentation adheres to industry standards and best practices, as well as relevant DoD and FAA regulations and guidelines (including ATA100, ATA iSpec 2200, MIL-PRF-38807C, Mil-STD-2361C, MIL-STD-37874, etc.). Work closely with the management team to stay updated on project budgets, timelines, milestones, and deliverables. May manage projects or processes with general supervision. Recommends enhancements to systems and processes. Works to achieve operational targets for specific programs and projects with moderate impact on departmental results. Demonstrated experience in using Adobe Acrobat, FrameMaker and Microsoft Office. Demonstrated knowledge of ATA100, ATA iSpec 2200, MIL-PRF-38807C, MIL-STD-2361C and MIL-STD-37874. S1000D. Demonstrated organizational skills and the ability to manage multiple projects simultaneously while meeting deadlines. Demonstrated attention to detail and a commitment to producing high-quality work. Demonstrated communication skills, with the ability to collaborate effectively with cross-functional teams. A demonstrated self-motivated approach to work, with the ability to work independently and take initiative. Other duties as assigned by Supervisor. Required Qualifications: Bachelor's Degree with four (4) years of prior technical writing experience. Graduate Degree with two (2) years of prior technical writing experience. In lieu of a degree, a minimum of eight (8) years of prior technical writing experience in an Aerospace-driven environment or within the defense industry. Demonstrated writing, editing, and proofreading skills, with the ability to communicate complex technical information clearly and effectively. Ability to obtain and maintain a DoD Secret Clearance. Preferred Skills: Active Secret Clearance at the time of hire. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Specialist, Technical Writing Job Code: 32496 Job Location: Waco, TX (On-Site) Job Schedule: 1st Shift 9/80 Job Description: The Specialist, Technical Writer will be responsible for gathering, composing, and editing technical information to prepare flight manuals, maintenance manuals, and other technical documentation for our warfighters. The Technical Publications team is a group of professionals committed to providing quality and timely publication deliverables for commercial and government projects in a dynamic environment. Essential Functions: Communicate with contacts inside and outside of own department to explain and interpret operational processes, practices, and procedures. Collaborate with engineers, designers, and other stakeholders to gather information and understand technical specifications and requirements. Compile and structure researched technical information for development of documentation. Including understanding engineering principles, reading schematics and/or wiring diagrams. Authoring/Generating content for illustrated parts catalogs/maintenance manuals/flight operation/mission systems/Instructions for Continued Airworthiness (ICA) documents, in an Unstructured/Structured FrameMaker environment or other authoring software for commercial and/or Air Force, Army, or Navy programs. Translate complex technical concepts into clear and accessible documentation that is easy for end-users to understand. Ensure that all documentation adheres to industry standards and best practices, as well as relevant DoD and FAA regulations and guidelines (including ATA100, ATA iSpec 2200, MIL-PRF-38807C, Mil-STD-2361C, MIL-STD-37874, etc.). Work closely with the management team to stay updated on project budgets, timelines, milestones, and deliverables. May manage projects or processes with general supervision. Recommends enhancements to systems and processes. Works to achieve operational targets for specific programs and projects with moderate impact on departmental results. Demonstrated experience in using Adobe Acrobat, FrameMaker and Microsoft Office. Demonstrated knowledge of ATA100, ATA iSpec 2200, MIL-PRF-38807C, MIL-STD-2361C and MIL-STD-37874. S1000D. Demonstrated organizational skills and the ability to manage multiple projects simultaneously while meeting deadlines. Demonstrated attention to detail and a commitment to producing high-quality work. Demonstrated communication skills, with the ability to collaborate effectively with cross-functional teams. A demonstrated self-motivated approach to work, with the ability to work independently and take initiative. Other duties as assigned by Supervisor. Required Qualifications: Bachelor's Degree with four (4) years of prior technical writing experience. Graduate Degree with two (2) years of prior technical writing experience. In lieu of a degree, a minimum of eight (8) years of prior technical writing experience in an Aerospace-driven environment or within the defense industry. Demonstrated writing, editing, and proofreading skills, with the ability to communicate complex technical information clearly and effectively. Ability to obtain and maintain a DoD Secret Clearance. Preferred Skills: Active Secret Clearance at the time of hire. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
03/10/2026
Full time
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Specialist, Technical Writing Job Code: 32496 Job Location: Waco, TX (On-Site) Job Schedule: 1st Shift 9/80 Job Description: The Specialist, Technical Writer will be responsible for gathering, composing, and editing technical information to prepare flight manuals, maintenance manuals, and other technical documentation for our warfighters. The Technical Publications team is a group of professionals committed to providing quality and timely publication deliverables for commercial and government projects in a dynamic environment. Essential Functions: Communicate with contacts inside and outside of own department to explain and interpret operational processes, practices, and procedures. Collaborate with engineers, designers, and other stakeholders to gather information and understand technical specifications and requirements. Compile and structure researched technical information for development of documentation. Including understanding engineering principles, reading schematics and/or wiring diagrams. Authoring/Generating content for illustrated parts catalogs/maintenance manuals/flight operation/mission systems/Instructions for Continued Airworthiness (ICA) documents, in an Unstructured/Structured FrameMaker environment or other authoring software for commercial and/or Air Force, Army, or Navy programs. Translate complex technical concepts into clear and accessible documentation that is easy for end-users to understand. Ensure that all documentation adheres to industry standards and best practices, as well as relevant DoD and FAA regulations and guidelines (including ATA100, ATA iSpec 2200, MIL-PRF-38807C, Mil-STD-2361C, MIL-STD-37874, etc.). Work closely with the management team to stay updated on project budgets, timelines, milestones, and deliverables. May manage projects or processes with general supervision. Recommends enhancements to systems and processes. Works to achieve operational targets for specific programs and projects with moderate impact on departmental results. Demonstrated experience in using Adobe Acrobat, FrameMaker and Microsoft Office. Demonstrated knowledge of ATA100, ATA iSpec 2200, MIL-PRF-38807C, MIL-STD-2361C and MIL-STD-37874. S1000D. Demonstrated organizational skills and the ability to manage multiple projects simultaneously while meeting deadlines. Demonstrated attention to detail and a commitment to producing high-quality work. Demonstrated communication skills, with the ability to collaborate effectively with cross-functional teams. A demonstrated self-motivated approach to work, with the ability to work independently and take initiative. Other duties as assigned by Supervisor. Required Qualifications: Bachelor's Degree with four (4) years of prior technical writing experience. Graduate Degree with two (2) years of prior technical writing experience. In lieu of a degree, a minimum of eight (8) years of prior technical writing experience in an Aerospace-driven environment or within the defense industry. Demonstrated writing, editing, and proofreading skills, with the ability to communicate complex technical information clearly and effectively. Ability to obtain and maintain a DoD Secret Clearance. Preferred Skills: Active Secret Clearance at the time of hire. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Senior Print Production Specialist manages the production of RFP binders, flash drives, autopen requests, all finalist presentations for the RFP process in the Proposal Services Department. This role supports public sector, key accounts and national accounts segments for both new business, renewal and NBEA RFPs through the production of proposal binders, flash drives, and finalist collateral fulfillment. The Senior Print Production Specialist works closely with the production manager, business development managers (BDMs) and senior leadership. This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 7:30am- 4:30pm EST. It may be necessary, given the business need, to work occasional overtime. Office based role: 3803 N. Elm St. Greensboro, NC 27455. Primary Responsibilities: Print, collate and bind proposal documents and/or finalist presentations into standard or customized RFP binders at the direction of BDMs and Production Manager Burn all Necessary Flash Drives for Binder Cases All Cases must ship on time. Maintain tight schedules Make sure all binders are proofed by the Production Manager and BDM using the Document Camera Order and manage inventory of marketing collateral, binders and office supplies related to the production of proposal binders Maintain hardware related to printing and copying as well as serve as the liaison to corporate vendors for such machines Complete projects using a variety of application software, including word, power point, excel, adobe PDF and other graphic support tools as requested Apply quality assurance procedures consistently and accurately During Off-Peak Season print and mail special projects as needed and requested Maintain appropriate documentation in the WFT Facilitate the timely shipping of cases out of the Greensboro NC Office Via UPS Act as back-up for the Production Manager as requested Print all Finalist Presentation Documentation as requested Maintain and enhance business skills, including understanding health care industry, computer-assisted and other productivity tools that enhance both individual performance and overall unit performance Participate in relevant training opportunities Production of Stop Loss Claims You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of experience with data entry 2+ years of experience working in a production environment Intermediate level of proficiency with Microsoft Word (create and modify documents), Microsoft Excel (sort, filter, enter data, use basic formulas), and Microsoft Outlook (manage email and calendar) Ability to work any 8-hour shift between 7:30am- 4:30pm Preferred Qualifications: Associate's degree (or higher) OR equivalent experience Print and mail experience Soft Skills: Strong organizational, and documentation skills Strong decision-making skills and ability to prioritize workload Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. , By applying, you consent to your information being transmitted to the Employer by SonicJobs. See United Healthcare Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
03/10/2026
Full time
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Senior Print Production Specialist manages the production of RFP binders, flash drives, autopen requests, all finalist presentations for the RFP process in the Proposal Services Department. This role supports public sector, key accounts and national accounts segments for both new business, renewal and NBEA RFPs through the production of proposal binders, flash drives, and finalist collateral fulfillment. The Senior Print Production Specialist works closely with the production manager, business development managers (BDMs) and senior leadership. This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 7:30am- 4:30pm EST. It may be necessary, given the business need, to work occasional overtime. Office based role: 3803 N. Elm St. Greensboro, NC 27455. Primary Responsibilities: Print, collate and bind proposal documents and/or finalist presentations into standard or customized RFP binders at the direction of BDMs and Production Manager Burn all Necessary Flash Drives for Binder Cases All Cases must ship on time. Maintain tight schedules Make sure all binders are proofed by the Production Manager and BDM using the Document Camera Order and manage inventory of marketing collateral, binders and office supplies related to the production of proposal binders Maintain hardware related to printing and copying as well as serve as the liaison to corporate vendors for such machines Complete projects using a variety of application software, including word, power point, excel, adobe PDF and other graphic support tools as requested Apply quality assurance procedures consistently and accurately During Off-Peak Season print and mail special projects as needed and requested Maintain appropriate documentation in the WFT Facilitate the timely shipping of cases out of the Greensboro NC Office Via UPS Act as back-up for the Production Manager as requested Print all Finalist Presentation Documentation as requested Maintain and enhance business skills, including understanding health care industry, computer-assisted and other productivity tools that enhance both individual performance and overall unit performance Participate in relevant training opportunities Production of Stop Loss Claims You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of experience with data entry 2+ years of experience working in a production environment Intermediate level of proficiency with Microsoft Word (create and modify documents), Microsoft Excel (sort, filter, enter data, use basic formulas), and Microsoft Outlook (manage email and calendar) Ability to work any 8-hour shift between 7:30am- 4:30pm Preferred Qualifications: Associate's degree (or higher) OR equivalent experience Print and mail experience Soft Skills: Strong organizational, and documentation skills Strong decision-making skills and ability to prioritize workload Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. , By applying, you consent to your information being transmitted to the Employer by SonicJobs. See United Healthcare Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Description: Job Title: Employee Success Associate - Leave Administration Reports To: Operations Manager FLSA Status: Non-Exempt Job Location: As a remote-first organization, employees are expected to primarily work within reasonable driving commute to our main office locations (Roseville CA, Atlanta GA, Phoenix AZ, and Oklahoma City OK) to meet the requirements of team gatherings, one-off meetings, and company-wide events, as well as the legal, tax, and security regulations based on our business operations. Note: We do not have a physical office location in Phoenix at present (but we may acquire one in the future). Therefore, initially this position would be fully remote. Employees are expected to live within a reasonable driving commute of the Phoenix area and report to the office bi-weekly if an office is acquired in Phoenix in the future. Learn about Gold Standard service delivery and gain a foundational knowledge of administering leaves of absence. Job Duties and Essential Functions: Administer a full workload of leaves of absence and ADA claims for multiple clients, per client policies, while adhering to federal and state leave law regulations. Leave administration includes, but is not limited to, confirming leave eligibility, reviewing medical documentation, communicating with healthcare providers, client employees and members of the HR team, and confirming return-to-work. ADA administration includes, but is not limited to, engaging in the interactive discussion process on behalf of the client, documenting the process, seeking clarification as necessary, and acting as a resource for a client as they assess the request for accommodations on a case-by-case basis. Provide excellent customer service by answering phones, responding to emails, and communicating effectively with clients' employees in a timely manner - answering questions regarding leave entitlement, client policies, and benefits. Coordinate effectively with Claim Specialists to ensure that employee claims are adjudicated timely and accurately. Draft and send letters to employees regarding leave entitlement, disability benefits, and/or the interactive discussion process. When applicable, initiate return-to-work accommodations while adhering to relevant federal regulations. Maintain high quality employee leave and ADA files according to set standards and naming conventions. Able to take on additional work with short notice (e.g. client needs to be taken over on short notice due to business needs). When required, coordinate between short-term disability insurance carriers, worker's compensation insurance providers, and the employee. Participate in client meetings, company-wide off-site meetings, and training programs which may require some infrequent travel. Available to back up multiple accounts. Perform other duties as assigned in order to meet business needs. Expected to work 40 hours per week. Expected to report to the office biweekly (if an office is acquired in Phoenix in the future). Expected to be a self-starter who can work independently, take initiative, actively participate in team discussions and collaborate effectively while working in a remote-first environment. Perform above duties between regular business hours: California: Monday to Friday, 8am to 5pm (PST) Georgia: Monday to Friday, 8am to 5pm (EST) Arizona: Monday to Friday, 8am to 5pm (MST) Oklahoma: Monday to Friday, 8am to 5 pm (CDT) Requirements: A four-year college degree in a similar or related field. Proficient typing and strong knowledge of MS Word. A passion for excellent customer service. Ability to prioritize tasks and focus on the most important ones. Ability to communicate effectively with colleagues, leadership, clients, and employees. Have a system for keeping track of work to ensure that the work is done on time and accurately. Ability to identify and solve problems quickly and efficiently. Willing to learn and take on new challenges. Takes the initiative to understand the why behind things. Receptive to feedback and embraces continuous improvement. Planning ahead, managing time well, being on time, and thinking of better ways to do things. Being helpful, respectful, approachable and team-oriented, building strong working relationships and contributing to a positive work environment. Excellent follow through and common sense. Excellent attention to detail. Strong organizational, quantitative, and verbal/written communications skills. Ability to comprehend a variety of informational documents including, but not limited to, disability plan documents and client leave policies. Ability to comprehend and interpret a variety of reference books and manuals including administrative manual, personnel policies, and state and federal regulations. Ability to keep abreast of any changes in law, policy, methods, procedures, etc. as they pertain to clients. The Larkin Company is an Equal Opportunity Employer Compensation details: 0 Yearly Salary PI96dd12835b08-8349
03/10/2026
Full time
Description: Job Title: Employee Success Associate - Leave Administration Reports To: Operations Manager FLSA Status: Non-Exempt Job Location: As a remote-first organization, employees are expected to primarily work within reasonable driving commute to our main office locations (Roseville CA, Atlanta GA, Phoenix AZ, and Oklahoma City OK) to meet the requirements of team gatherings, one-off meetings, and company-wide events, as well as the legal, tax, and security regulations based on our business operations. Note: We do not have a physical office location in Phoenix at present (but we may acquire one in the future). Therefore, initially this position would be fully remote. Employees are expected to live within a reasonable driving commute of the Phoenix area and report to the office bi-weekly if an office is acquired in Phoenix in the future. Learn about Gold Standard service delivery and gain a foundational knowledge of administering leaves of absence. Job Duties and Essential Functions: Administer a full workload of leaves of absence and ADA claims for multiple clients, per client policies, while adhering to federal and state leave law regulations. Leave administration includes, but is not limited to, confirming leave eligibility, reviewing medical documentation, communicating with healthcare providers, client employees and members of the HR team, and confirming return-to-work. ADA administration includes, but is not limited to, engaging in the interactive discussion process on behalf of the client, documenting the process, seeking clarification as necessary, and acting as a resource for a client as they assess the request for accommodations on a case-by-case basis. Provide excellent customer service by answering phones, responding to emails, and communicating effectively with clients' employees in a timely manner - answering questions regarding leave entitlement, client policies, and benefits. Coordinate effectively with Claim Specialists to ensure that employee claims are adjudicated timely and accurately. Draft and send letters to employees regarding leave entitlement, disability benefits, and/or the interactive discussion process. When applicable, initiate return-to-work accommodations while adhering to relevant federal regulations. Maintain high quality employee leave and ADA files according to set standards and naming conventions. Able to take on additional work with short notice (e.g. client needs to be taken over on short notice due to business needs). When required, coordinate between short-term disability insurance carriers, worker's compensation insurance providers, and the employee. Participate in client meetings, company-wide off-site meetings, and training programs which may require some infrequent travel. Available to back up multiple accounts. Perform other duties as assigned in order to meet business needs. Expected to work 40 hours per week. Expected to report to the office biweekly (if an office is acquired in Phoenix in the future). Expected to be a self-starter who can work independently, take initiative, actively participate in team discussions and collaborate effectively while working in a remote-first environment. Perform above duties between regular business hours: California: Monday to Friday, 8am to 5pm (PST) Georgia: Monday to Friday, 8am to 5pm (EST) Arizona: Monday to Friday, 8am to 5pm (MST) Oklahoma: Monday to Friday, 8am to 5 pm (CDT) Requirements: A four-year college degree in a similar or related field. Proficient typing and strong knowledge of MS Word. A passion for excellent customer service. Ability to prioritize tasks and focus on the most important ones. Ability to communicate effectively with colleagues, leadership, clients, and employees. Have a system for keeping track of work to ensure that the work is done on time and accurately. Ability to identify and solve problems quickly and efficiently. Willing to learn and take on new challenges. Takes the initiative to understand the why behind things. Receptive to feedback and embraces continuous improvement. Planning ahead, managing time well, being on time, and thinking of better ways to do things. Being helpful, respectful, approachable and team-oriented, building strong working relationships and contributing to a positive work environment. Excellent follow through and common sense. Excellent attention to detail. Strong organizational, quantitative, and verbal/written communications skills. Ability to comprehend a variety of informational documents including, but not limited to, disability plan documents and client leave policies. Ability to comprehend and interpret a variety of reference books and manuals including administrative manual, personnel policies, and state and federal regulations. Ability to keep abreast of any changes in law, policy, methods, procedures, etc. as they pertain to clients. The Larkin Company is an Equal Opportunity Employer Compensation details: 0 Yearly Salary PI96dd12835b08-8349