City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Senior Data Governance Analyst! This position is fully remote! Overview Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases. Possesses a key certification(s) or other credential(s) which is determined central to the systems or applications supported. Education 5+ years of relevant experience with a degree (Required) or 7+ years of relevant experience without a degree(Required) Experience in lieu of Bachelor's Degree Certification/Licensure No specific certification or licensure requirements Experience 5 to 7 years of relevant experience Experience in d ata governance practices; business analysis; project management; metadata management; data catalog management; data stewardship management; data policy & standards management; business process flow management; data mapping; process improvement techniques; data exploration & visualization techniques; analytic programming; database management, including the role of master data management, data quality, ETL, storage, processing, and cloud computing. Data governance experience with electronic medical record systems, billing systems, claims & member processing systems, and strategic and financial systems. Business acumen around basic finance, accounting, operations, management & marketing for health systems, including healthcare & health plans. Talroo-IT Data Governance We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $91,416.00 - $152,380.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
03/15/2026
Full time
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Senior Data Governance Analyst! This position is fully remote! Overview Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases. Possesses a key certification(s) or other credential(s) which is determined central to the systems or applications supported. Education 5+ years of relevant experience with a degree (Required) or 7+ years of relevant experience without a degree(Required) Experience in lieu of Bachelor's Degree Certification/Licensure No specific certification or licensure requirements Experience 5 to 7 years of relevant experience Experience in d ata governance practices; business analysis; project management; metadata management; data catalog management; data stewardship management; data policy & standards management; business process flow management; data mapping; process improvement techniques; data exploration & visualization techniques; analytic programming; database management, including the role of master data management, data quality, ETL, storage, processing, and cloud computing. Data governance experience with electronic medical record systems, billing systems, claims & member processing systems, and strategic and financial systems. Business acumen around basic finance, accounting, operations, management & marketing for health systems, including healthcare & health plans. Talroo-IT Data Governance We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $91,416.00 - $152,380.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
City/State Richmond, VA Work Shift Multiple shifts available Overview: Sentara is hiring a Senior Benefit Configuration Analyst! No Degree required! This position is fully remote! Candidates must have a current residence in one of the following states or be willing to relocate: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington State, West Virginia, Wisconsin, Wyoming Overview The Senior Benefit Configuration Analyst is responsible for the analysis, design, build, and validation of complex benefit configurations within the QNXT platform to support accurate claims adjudication and compliance. This role works closely with Product, Compliance, IT, Network and Claim's teams to ensure benefit plans are implemented accurately, timely, and in accordance with regulatory and contractual requirements. The senior analyst serves as a business and technical expert in QNXT benefit build and plays a key role in supporting new plan implementations, annual updates, and ongoing configuration maintenance. Key Responsibilities: • Analyze benefit plan documentation (e.g., EOCs, SOBs, ) and translate into QNXT configuration requirements. • Build and configure new and updated benefits in QNXT, including Product, Plan, Service Codes, Copay/Coinsurance, Accumulators, Limits, and Authorization rules. • Use QNXT Configuration Management Tool (CMT) and QNXT Configuration Console Suite (QCS) to manage configuration packages and perform impact analysis. • Execute back-end data validations using SQL to ensure configuration accuracy and resolve complex issues. • Participate in end-to-end testing (UAT) of benefit builds and coordinate defect resolution with QA and claims teams. • Support annual benefit configuration activities such as Medicare, Medicaid contract updates, or Exchange plan changes. • Serve as a subject matter expert (SME) for benefit build logic, configuration architecture, and claims-related business rules. • Document configuration logic and maintain version-controlled artifacts for audit and compliance purposes. • Provide mentorship and support to junior configuration analysts and assist in training initiatives. • Collaborate with cross-functional teams during product launches, regulatory changes, or system upgrades. Education Minimum 6 years of experience, which includes 2 years of directly related experience in lieu of a bachelor's degree required. Or Bachelor's degree in healthcare administration, Information Systems, or related field with 4 years of progressive, relevant professional experience required Certification/Licensure No specific certification or licensure requirements Experience Required to have hands-on benefit configuration experience, preferably in a managed care or health plan environment. Required to have a strong working knowledge of QNXT system architecture, including configuration tables, benefit logic, and claims integration. Required to have strong understanding of regulatory requirements across Medicare, Medicaid, ACA, and Commercial plans. Required to have excellent analytical, organizational, and problem-solving skills, strong written and verbal communication including technical documentation. Excellent interpersonal skills and team oriented. Preferred Qualifications Proficiency in Microsoft SQL Server (T-SQL) for data validation and troubleshooting. Experience with CMT and QCS tools for version management, configuration migrations, and build monitoring. Familiarity with implementation methodologies for new products or market launches. Knowledge of healthcare claims lifecycle, pricing, and accumulators. Lean Six Sigma or process improvement background is a plus. We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $ 69,867.20 - $ 116,438.40. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
03/15/2026
Full time
City/State Richmond, VA Work Shift Multiple shifts available Overview: Sentara is hiring a Senior Benefit Configuration Analyst! No Degree required! This position is fully remote! Candidates must have a current residence in one of the following states or be willing to relocate: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington State, West Virginia, Wisconsin, Wyoming Overview The Senior Benefit Configuration Analyst is responsible for the analysis, design, build, and validation of complex benefit configurations within the QNXT platform to support accurate claims adjudication and compliance. This role works closely with Product, Compliance, IT, Network and Claim's teams to ensure benefit plans are implemented accurately, timely, and in accordance with regulatory and contractual requirements. The senior analyst serves as a business and technical expert in QNXT benefit build and plays a key role in supporting new plan implementations, annual updates, and ongoing configuration maintenance. Key Responsibilities: • Analyze benefit plan documentation (e.g., EOCs, SOBs, ) and translate into QNXT configuration requirements. • Build and configure new and updated benefits in QNXT, including Product, Plan, Service Codes, Copay/Coinsurance, Accumulators, Limits, and Authorization rules. • Use QNXT Configuration Management Tool (CMT) and QNXT Configuration Console Suite (QCS) to manage configuration packages and perform impact analysis. • Execute back-end data validations using SQL to ensure configuration accuracy and resolve complex issues. • Participate in end-to-end testing (UAT) of benefit builds and coordinate defect resolution with QA and claims teams. • Support annual benefit configuration activities such as Medicare, Medicaid contract updates, or Exchange plan changes. • Serve as a subject matter expert (SME) for benefit build logic, configuration architecture, and claims-related business rules. • Document configuration logic and maintain version-controlled artifacts for audit and compliance purposes. • Provide mentorship and support to junior configuration analysts and assist in training initiatives. • Collaborate with cross-functional teams during product launches, regulatory changes, or system upgrades. Education Minimum 6 years of experience, which includes 2 years of directly related experience in lieu of a bachelor's degree required. Or Bachelor's degree in healthcare administration, Information Systems, or related field with 4 years of progressive, relevant professional experience required Certification/Licensure No specific certification or licensure requirements Experience Required to have hands-on benefit configuration experience, preferably in a managed care or health plan environment. Required to have a strong working knowledge of QNXT system architecture, including configuration tables, benefit logic, and claims integration. Required to have strong understanding of regulatory requirements across Medicare, Medicaid, ACA, and Commercial plans. Required to have excellent analytical, organizational, and problem-solving skills, strong written and verbal communication including technical documentation. Excellent interpersonal skills and team oriented. Preferred Qualifications Proficiency in Microsoft SQL Server (T-SQL) for data validation and troubleshooting. Experience with CMT and QCS tools for version management, configuration migrations, and build monitoring. Familiarity with implementation methodologies for new products or market launches. Knowledge of healthcare claims lifecycle, pricing, and accumulators. Lean Six Sigma or process improvement background is a plus. We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $ 69,867.20 - $ 116,438.40. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring for a Cybersecurity Analyst! This position is fully remote! Overview Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases. Possesses a key certification(s) or other credential(s) which is determined central to the systems or applications supported. An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience. Responsibilities typically include: • Works independently with general supervision. • Problems faced are difficult but typically not complex. • May influence others within the job area through explanation of facts, policies, and practices. Position Summary: Our Cybersecurity Analyst role specializes in Security Orchestration Automation & Response (SOAR), Incident Response, Endpoint Detection & Response (EDR), and Security Information and Event Management (SIEM). In this critical role, you will help protect sensitive patient and organizational data by proactively detecting, analyzing, and responding to cybersecurity threats, leading the development and implementation of a customized SOAR solution to automate and streamline security operations, while ensuring compliance with HIPAA and healthcare regulations. This position requires participation in a 24/7 on-call rotation to respond promptly to security incidents. Key Responsibilities: Design, develop, and maintain a customized SOAR solution that automates incident detection, analysis, triage, containment, and reporting. Collaborate with stakeholders to identify repetitive security tasks suitable for SOAR automation, improving efficiency and consistency in security operations. Integrate SOAR workflows with existing EDR, SIEM, and other critical platforms to enhance visibility and rapid response capabilities. Continuously tune SOAR playbooks to adapt to emerging threats, regulatory changes, or improvements in threat intelligence. Monitor all platforms for security incidents, leveraging SOAR for rapid, orchestrated response. Lead and support incident response efforts-from identification and analysis to containment, eradication, and recovery-with a focus on safeguarding Protected Health Information (PHI) and ensuring minimal impact to patient care. Analyze logs, forensic data, and network traffic across a complex healthcare IT environment. Develop and tune SIEM correlation rules, alerts, and integrated SOAR workflows to detect and respond to threats. Serve as part of a 24/7 on-call rotation, responding rapidly to incidents and escalations as they arise, including after-hours and weekends. Ensure incident handling and SOAR-driven automation align with HIPAA and all relevant regulations; participate in incident debriefs and continuous improvement initiatives. Collaborate with clinical, IT, compliance, and third-party vendors to assess risk and remediate vulnerabilities across critical systems and devices. Document incident response and SOAR automation actions in detail, maintaining records for legal, compliance, and audit purposes. Participate in healthcare-specific threat hunting, vulnerability assessments, and security exercises to strengthen organizational resilience. Maintain current knowledge of emerging cyber threats, SOAR technologies, vulnerabilities, and regulatory changes that could impact healthcare operations. Required Skills and Qualifications: Bachelor's degree in Cybersecurity, Computer Science, IT, or a related field; or equivalent experience. 3+ years of experience in a SOC, incident response, health IT cybersecurity, or SOAR engineering role. Excellent proficiency in Python Proven experience with SOAR implementation, EDR tools, and SIEM solutions, with preference for healthcare environments. Familiarity with HIPAA and healthcare risk management practices. Strong communication, teamwork, and documentation skills; able to communicate effectively with technical and clinical stakeholders. Availability to participate in a 24/7 on-call rotation and respond to security incidents outside of standard business hours. Relevant certifications (CISSP, CEH) are preferred. Minimum Education Qualifications 3 years of relevant experience with a degree (Required) or 5+ years of relevant experience without a degree (Required) Experience in lieu of a Bachelor's Degree Certification/Licensure Relevant certifications (CISSP, CEH) are preferred. Minimum Experience Qualifications 3 to 5+ years of relevant experience We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $80,204.80 - $133,681.60. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Talroo-IT Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
03/15/2026
Full time
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring for a Cybersecurity Analyst! This position is fully remote! Overview Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases. Possesses a key certification(s) or other credential(s) which is determined central to the systems or applications supported. An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience. Responsibilities typically include: • Works independently with general supervision. • Problems faced are difficult but typically not complex. • May influence others within the job area through explanation of facts, policies, and practices. Position Summary: Our Cybersecurity Analyst role specializes in Security Orchestration Automation & Response (SOAR), Incident Response, Endpoint Detection & Response (EDR), and Security Information and Event Management (SIEM). In this critical role, you will help protect sensitive patient and organizational data by proactively detecting, analyzing, and responding to cybersecurity threats, leading the development and implementation of a customized SOAR solution to automate and streamline security operations, while ensuring compliance with HIPAA and healthcare regulations. This position requires participation in a 24/7 on-call rotation to respond promptly to security incidents. Key Responsibilities: Design, develop, and maintain a customized SOAR solution that automates incident detection, analysis, triage, containment, and reporting. Collaborate with stakeholders to identify repetitive security tasks suitable for SOAR automation, improving efficiency and consistency in security operations. Integrate SOAR workflows with existing EDR, SIEM, and other critical platforms to enhance visibility and rapid response capabilities. Continuously tune SOAR playbooks to adapt to emerging threats, regulatory changes, or improvements in threat intelligence. Monitor all platforms for security incidents, leveraging SOAR for rapid, orchestrated response. Lead and support incident response efforts-from identification and analysis to containment, eradication, and recovery-with a focus on safeguarding Protected Health Information (PHI) and ensuring minimal impact to patient care. Analyze logs, forensic data, and network traffic across a complex healthcare IT environment. Develop and tune SIEM correlation rules, alerts, and integrated SOAR workflows to detect and respond to threats. Serve as part of a 24/7 on-call rotation, responding rapidly to incidents and escalations as they arise, including after-hours and weekends. Ensure incident handling and SOAR-driven automation align with HIPAA and all relevant regulations; participate in incident debriefs and continuous improvement initiatives. Collaborate with clinical, IT, compliance, and third-party vendors to assess risk and remediate vulnerabilities across critical systems and devices. Document incident response and SOAR automation actions in detail, maintaining records for legal, compliance, and audit purposes. Participate in healthcare-specific threat hunting, vulnerability assessments, and security exercises to strengthen organizational resilience. Maintain current knowledge of emerging cyber threats, SOAR technologies, vulnerabilities, and regulatory changes that could impact healthcare operations. Required Skills and Qualifications: Bachelor's degree in Cybersecurity, Computer Science, IT, or a related field; or equivalent experience. 3+ years of experience in a SOC, incident response, health IT cybersecurity, or SOAR engineering role. Excellent proficiency in Python Proven experience with SOAR implementation, EDR tools, and SIEM solutions, with preference for healthcare environments. Familiarity with HIPAA and healthcare risk management practices. Strong communication, teamwork, and documentation skills; able to communicate effectively with technical and clinical stakeholders. Availability to participate in a 24/7 on-call rotation and respond to security incidents outside of standard business hours. Relevant certifications (CISSP, CEH) are preferred. Minimum Education Qualifications 3 years of relevant experience with a degree (Required) or 5+ years of relevant experience without a degree (Required) Experience in lieu of a Bachelor's Degree Certification/Licensure Relevant certifications (CISSP, CEH) are preferred. Minimum Experience Qualifications 3 to 5+ years of relevant experience We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $80,204.80 - $133,681.60. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Talroo-IT Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara Health is hiring a Remote Sr. Printer Systems Analyst. This is a remote position: Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), West Virginia, Wisconsin, Wyoming This position is the primary internal point of contact and process owner for print and technical print and web enabled solutions. Serves as the owner of internal activities related to the on-boarding development, technical documentation and liaison for contracted print vendor services. Responsible for the implementation and support of quality initiatives within assigned areas. Provides subject matter expertise related to all printer implementation processes, reporting and analysis. Is a liaison between internal/external customers and Information Technology for business definition, scope, testing and implementation to ensure quality, efficiency, effectiveness, and timely and successful delivery of our products. Possesses a high degree of operational knowledge as it relates to sales operations, regulatory requirements, system administration, expansion business, and member enrollment. Education: Bachelor's Degree preferred. Experience: 3 years related experience in Sales, Marketing and/or IT. Graphic Print or Web experience a plus. Adobe InDesign, Adobe, and SFTP and file transfer knowledge preferred. Prior experience with Health Plan Product Support, Web Design/Development required. Talroo-IT, We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $69,742.4- $116,521.2 . Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
03/15/2026
Full time
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara Health is hiring a Remote Sr. Printer Systems Analyst. This is a remote position: Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), West Virginia, Wisconsin, Wyoming This position is the primary internal point of contact and process owner for print and technical print and web enabled solutions. Serves as the owner of internal activities related to the on-boarding development, technical documentation and liaison for contracted print vendor services. Responsible for the implementation and support of quality initiatives within assigned areas. Provides subject matter expertise related to all printer implementation processes, reporting and analysis. Is a liaison between internal/external customers and Information Technology for business definition, scope, testing and implementation to ensure quality, efficiency, effectiveness, and timely and successful delivery of our products. Possesses a high degree of operational knowledge as it relates to sales operations, regulatory requirements, system administration, expansion business, and member enrollment. Education: Bachelor's Degree preferred. Experience: 3 years related experience in Sales, Marketing and/or IT. Graphic Print or Web experience a plus. Adobe InDesign, Adobe, and SFTP and file transfer knowledge preferred. Prior experience with Health Plan Product Support, Web Design/Development required. Talroo-IT, We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $69,742.4- $116,521.2 . Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Duration: long term contractCompetitive pay range based on experienceBenefits for Eligible Employees - Health Insurance, Paid Time Off (PTO), Paid Holidays.?About Edify: Headquartered in Naperville, IL, we are a dynamic team with over two decades of industry expertise, dedicated to delivering robust business solutions, staff augmentation, and a comprehensive range of application and web services. Recognized as one of INC. Magazine's Fastest Growing Private Companies, we're committed to empowering businesses with innovative technology solutions. At Edify Technologies, we partner with customers globally, empowering them to enhance their technology footprint, reduce unnecessary costs, develop sustainable IT solutions, and gain a competitive edge in today's digital world. We believe in creating an impact through innovation, driving tangible results that propel businesses forward.Required skills:? Minimum of 10 years of experience as an Application Developer, with a demonstrated ability to understand complex business processes and translate them into effective technical solutions.? Proven expertise in full stack development, with hands-on experience spanning both front-end and back-end technologies.? Strong proficiency in Java, Spring, Spring Boot, Oracle and Hibernate/JPA.? Solid front-end development skills using Angular, React, HTML5, CSS3, JavaScript, andTypeScript.? In-depth experience with Microservices architecture and deployment on cloud platforms? Thorough understanding of RESTful APIs, JSON, and web service integration.? Extensive experience working with relational and NoSQL databases? Experience with message queuing systems, such as IBM MQ or equivalent technologies.? Familiarity with Agile/Scrum methodologies and the ability to thrive in a fast-paced,iterative development environment.? Strong background in DevOps practices and tools, including Git, Jenkins, Docker,Kubernetes, Maven? Demonstrated expertise in modern security protocols and authentication frameworks,including OAuth 2.0, SAML, OpenID Connect, and JSON Web Tokens (JWT), with practical experience implementing secure, scalable identity and access management solutions across distributed systems.? Knowledge of Test-Driven Development (TDD) and hands-on experience with automated testing frameworks such as JUnit and Selenium.? Excellent problem-solving, debugging, and analytical skills, with the ability to troubleshoot and resolve complex technical issues efficiently.? Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.Responsibilities:? Design, develop, and maintain full stack applications utilizing Java (Spring Boot) on the back end and modern JavaScript frameworks such as React, Angular, or Vue on the front end.? Lead the development of scalable, secure, and high-performance solutions using Java-based technologies.? Collaborate closely with product owners, architects, and cross-functional teams to deliver comprehensive full-stack solutions aligned with business goals.? Design, develop, and consume RESTful APIs, and integrate with various third-party services and platforms.? Build responsive, user-friendly UI components using modern front-end frameworks,ensuring a seamless user experience across devices.? Actively contribute to DevOps practices, including continuous integration/continuous deployment (CI/CD), containerization using Docker/Kubernetes, and automated testing.? Participate in Agile/Scrum ceremonies and collaborate effectively within an agile development environment.? Analyze, design, document, implement, and test software solutions based on detailed user stories managed through Jira.? Ensure accurate and timely time tracking for billing and reporting purposes.? Work alongside product owners to understand and define complex business processes and translate them into effective technical solutions.? Identify common issues and recurring patterns across applications to design reusable,scalable solutions that reduce redundancy and improve maintainability.? Provide knowledge transfer and mentorship to team members, ensuring continuity and shared understanding of developed solutions.Detailed skills required:? Proven ability to communicate effectively with both technical teams (developers,testers, architects) and business stakeholders (product owners, project managers,executives), ensuring alignment between business requirements and technical capabilities.? Extensive experience working in Agile and Hybrid environments (Scrum, Kanban), with a strong track record of translating business requirements into actionable user stories for development teams; also familiar with traditional SDLC methodologies such as Waterfall.? Strong understanding of enterprise software integration, including how applications interface with other systems and databases to support scalable and cohesive business solutions.? Knowledgeable in IT infrastructure and architecture, APIs, middleware, and the evaluation of legacy versus emerging technologies in the context of software development decisions.? Skilled at identifying functional and technical gaps in existing systems and designing targeted solutions whether through the development of new features, integration of third-party applications, or enhancement of legacy platforms to effectively meet business needs.We Believe in Diversity & Inclusion: As a minority-owned company, we deeply value and prioritize inclusion and diversity within our organization. We believe that a diverse and inclusive workforce fosters innovation, creativity, and empathy, leading to a richer and more rewarding work environment. We are committed to cultivating a workplace where every team member feels valued, respected, and empowered to contribute their unique perspectives and talents. Join us and be a part of a team that celebrates diversity, cherishes different perspectives, and fosters a collaborative and supportive community. ?
03/15/2026
Duration: long term contractCompetitive pay range based on experienceBenefits for Eligible Employees - Health Insurance, Paid Time Off (PTO), Paid Holidays.?About Edify: Headquartered in Naperville, IL, we are a dynamic team with over two decades of industry expertise, dedicated to delivering robust business solutions, staff augmentation, and a comprehensive range of application and web services. Recognized as one of INC. Magazine's Fastest Growing Private Companies, we're committed to empowering businesses with innovative technology solutions. At Edify Technologies, we partner with customers globally, empowering them to enhance their technology footprint, reduce unnecessary costs, develop sustainable IT solutions, and gain a competitive edge in today's digital world. We believe in creating an impact through innovation, driving tangible results that propel businesses forward.Required skills:? Minimum of 10 years of experience as an Application Developer, with a demonstrated ability to understand complex business processes and translate them into effective technical solutions.? Proven expertise in full stack development, with hands-on experience spanning both front-end and back-end technologies.? Strong proficiency in Java, Spring, Spring Boot, Oracle and Hibernate/JPA.? Solid front-end development skills using Angular, React, HTML5, CSS3, JavaScript, andTypeScript.? In-depth experience with Microservices architecture and deployment on cloud platforms? Thorough understanding of RESTful APIs, JSON, and web service integration.? Extensive experience working with relational and NoSQL databases? Experience with message queuing systems, such as IBM MQ or equivalent technologies.? Familiarity with Agile/Scrum methodologies and the ability to thrive in a fast-paced,iterative development environment.? Strong background in DevOps practices and tools, including Git, Jenkins, Docker,Kubernetes, Maven? Demonstrated expertise in modern security protocols and authentication frameworks,including OAuth 2.0, SAML, OpenID Connect, and JSON Web Tokens (JWT), with practical experience implementing secure, scalable identity and access management solutions across distributed systems.? Knowledge of Test-Driven Development (TDD) and hands-on experience with automated testing frameworks such as JUnit and Selenium.? Excellent problem-solving, debugging, and analytical skills, with the ability to troubleshoot and resolve complex technical issues efficiently.? Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.Responsibilities:? Design, develop, and maintain full stack applications utilizing Java (Spring Boot) on the back end and modern JavaScript frameworks such as React, Angular, or Vue on the front end.? Lead the development of scalable, secure, and high-performance solutions using Java-based technologies.? Collaborate closely with product owners, architects, and cross-functional teams to deliver comprehensive full-stack solutions aligned with business goals.? Design, develop, and consume RESTful APIs, and integrate with various third-party services and platforms.? Build responsive, user-friendly UI components using modern front-end frameworks,ensuring a seamless user experience across devices.? Actively contribute to DevOps practices, including continuous integration/continuous deployment (CI/CD), containerization using Docker/Kubernetes, and automated testing.? Participate in Agile/Scrum ceremonies and collaborate effectively within an agile development environment.? Analyze, design, document, implement, and test software solutions based on detailed user stories managed through Jira.? Ensure accurate and timely time tracking for billing and reporting purposes.? Work alongside product owners to understand and define complex business processes and translate them into effective technical solutions.? Identify common issues and recurring patterns across applications to design reusable,scalable solutions that reduce redundancy and improve maintainability.? Provide knowledge transfer and mentorship to team members, ensuring continuity and shared understanding of developed solutions.Detailed skills required:? Proven ability to communicate effectively with both technical teams (developers,testers, architects) and business stakeholders (product owners, project managers,executives), ensuring alignment between business requirements and technical capabilities.? Extensive experience working in Agile and Hybrid environments (Scrum, Kanban), with a strong track record of translating business requirements into actionable user stories for development teams; also familiar with traditional SDLC methodologies such as Waterfall.? Strong understanding of enterprise software integration, including how applications interface with other systems and databases to support scalable and cohesive business solutions.? Knowledgeable in IT infrastructure and architecture, APIs, middleware, and the evaluation of legacy versus emerging technologies in the context of software development decisions.? Skilled at identifying functional and technical gaps in existing systems and designing targeted solutions whether through the development of new features, integration of third-party applications, or enhancement of legacy platforms to effectively meet business needs.We Believe in Diversity & Inclusion: As a minority-owned company, we deeply value and prioritize inclusion and diversity within our organization. We believe that a diverse and inclusive workforce fosters innovation, creativity, and empathy, leading to a richer and more rewarding work environment. We are committed to cultivating a workplace where every team member feels valued, respected, and empowered to contribute their unique perspectives and talents. Join us and be a part of a team that celebrates diversity, cherishes different perspectives, and fosters a collaborative and supportive community. ?
Role: Appian Developer Location: Charlotte, NC (3 days onsite 2 days remote) Interview: F2F required Duration: 12 months Contract (with high possibilities of extension) Only W2 Contract MUST have hands on Appian work Appian Certified a GREAT PLUS! Ex BOA candidates are a PLUS - other financial candidates are good too but hard to find Appian candidates. Description: Position is for an Appian UI Developer who will be responsible for software development, integration, customization, and support. The individual will be working with other members of an agile team and will be responsible for new development. Team members are expected to work closely with analysts and the line of business to understand new requirements and to deliver. The ideal candidate will be Appian developer, with experience in delivering EFR daily and BCGRS governed RDA reporting. Take requirements and break them into work units in order to deliver Appian solution in the context of a larger application Hands-on development on Appian (18x/19x/20x) BPM applications, including SAIL code, is preferred. Good understanding of Appian Objects such as Records, Sites, Actions, Security, Expression Rules, Constants, Query Rules, Web API, Interface Rules, CDTs, Process Models. Constants, Decisions, Integrations, Connected Systems, Data Stores, Groups, etc. Skills to leverage Appian technical documentation and Appian user community to build new prototypes as required Code, configure, debug, unit test, integration test and document application enhancements Support the development of user guides for new projects and enhancements Analyze, debug and revise existing application logic difficulties and update documentation as necessary Assist database developers, quality assurance team, business analysts in ways to ensure data integrity, consistency, security and privacy Adhere to organizational policies, standards and best practices in application development, documentation, and maintenance that support the Software Development Lifecycle (SDLC) following Agile iterative development approach At least 5 years of Appian UI hands-on experience in development, configuration, debug, unit test and documentation. Worked on one or more end-to-end Appian BPM or UI implementation (Design/ Develop/ Deploy/ Package) Expertise in designing and implementing BPM solutions for process simplification, case management and role-based applications. Exceptional knowledge of the product including BPM Fundamentals, Architecture Components, Technical Features such as Designer Features, Configurations in Appian etc. Experience in design and development in Appian BPM including components such as Tempo, Forums, SAIL, Plugin development, Smart Services, Reports and Deployment etc. Expertise in business Integration deployment and human task management using Appian 18 higher versions. Effectively troubleshoot technical issues as they arise during project life cycles Ability to do root cause analysis on production issues reported by business users Need to work independently on assignments based on specific requirements. Experience with database design. Identify and articulate the risks during development deployment. Coordinate and communicate with various teams with exceptional communication skills. Expertise in using CI CD Pipeline for Appian.
03/15/2026
Role: Appian Developer Location: Charlotte, NC (3 days onsite 2 days remote) Interview: F2F required Duration: 12 months Contract (with high possibilities of extension) Only W2 Contract MUST have hands on Appian work Appian Certified a GREAT PLUS! Ex BOA candidates are a PLUS - other financial candidates are good too but hard to find Appian candidates. Description: Position is for an Appian UI Developer who will be responsible for software development, integration, customization, and support. The individual will be working with other members of an agile team and will be responsible for new development. Team members are expected to work closely with analysts and the line of business to understand new requirements and to deliver. The ideal candidate will be Appian developer, with experience in delivering EFR daily and BCGRS governed RDA reporting. Take requirements and break them into work units in order to deliver Appian solution in the context of a larger application Hands-on development on Appian (18x/19x/20x) BPM applications, including SAIL code, is preferred. Good understanding of Appian Objects such as Records, Sites, Actions, Security, Expression Rules, Constants, Query Rules, Web API, Interface Rules, CDTs, Process Models. Constants, Decisions, Integrations, Connected Systems, Data Stores, Groups, etc. Skills to leverage Appian technical documentation and Appian user community to build new prototypes as required Code, configure, debug, unit test, integration test and document application enhancements Support the development of user guides for new projects and enhancements Analyze, debug and revise existing application logic difficulties and update documentation as necessary Assist database developers, quality assurance team, business analysts in ways to ensure data integrity, consistency, security and privacy Adhere to organizational policies, standards and best practices in application development, documentation, and maintenance that support the Software Development Lifecycle (SDLC) following Agile iterative development approach At least 5 years of Appian UI hands-on experience in development, configuration, debug, unit test and documentation. Worked on one or more end-to-end Appian BPM or UI implementation (Design/ Develop/ Deploy/ Package) Expertise in designing and implementing BPM solutions for process simplification, case management and role-based applications. Exceptional knowledge of the product including BPM Fundamentals, Architecture Components, Technical Features such as Designer Features, Configurations in Appian etc. Experience in design and development in Appian BPM including components such as Tempo, Forums, SAIL, Plugin development, Smart Services, Reports and Deployment etc. Expertise in business Integration deployment and human task management using Appian 18 higher versions. Effectively troubleshoot technical issues as they arise during project life cycles Ability to do root cause analysis on production issues reported by business users Need to work independently on assignments based on specific requirements. Experience with database design. Identify and articulate the risks during development deployment. Coordinate and communicate with various teams with exceptional communication skills. Expertise in using CI CD Pipeline for Appian.
Job Title: Oracle HCM Solutions Analyst Location: New York, NY 10041 (Remote) Schedule: 9:00 AM-5:00 PM Job Type : 2 Months with a strong possibility of extension Pay Range : $75 - $80/Hour on W2. Job Duties: Collaborate with HR, IT, Payroll, and business stakeholders to translate HR processes into Oracle HCM system requirements (Core HR, Absence, Scheduling, Benefits, Reporting). Lead configuration, customization, testing, implementation, UAT, data migration, reporting, training, and post-go-live support for Oracle HCM solutions. SKILLS: 10+ years as an Oracle HCM Business Analyst with strong Oracle HCM Cloud expertise across Payroll, Time & Labor, Absence, Benefits, and Reporting modules. Experience in Oracle Fusion Cloud, integrations, data migration, complex business analysis, stakeholder communication, and Oracle HCM Cloud certifications. KNOWLEDGEABLE IN Timekeeping and Payroll operations with functional expertise in Oracle Cloud HCM (Payroll, Time & Labor, Absence Management). Full lifecycle implementation including setup, testing, conversions, third-party interfaces, custom reporting, user training, and production support. PREFERRED SKILLS Strong analytical, problem-solving, organizational, communication, strategic thinking, leadership, and conflict resolution abilities. YEARS OF EXPERIENCE 10-15 years overall experience including Payroll operations and Oracle Cloud HCM implementation, with functional knowledge of Oracle Cloud Time. "Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors"
03/15/2026
Full time
Job Title: Oracle HCM Solutions Analyst Location: New York, NY 10041 (Remote) Schedule: 9:00 AM-5:00 PM Job Type : 2 Months with a strong possibility of extension Pay Range : $75 - $80/Hour on W2. Job Duties: Collaborate with HR, IT, Payroll, and business stakeholders to translate HR processes into Oracle HCM system requirements (Core HR, Absence, Scheduling, Benefits, Reporting). Lead configuration, customization, testing, implementation, UAT, data migration, reporting, training, and post-go-live support for Oracle HCM solutions. SKILLS: 10+ years as an Oracle HCM Business Analyst with strong Oracle HCM Cloud expertise across Payroll, Time & Labor, Absence, Benefits, and Reporting modules. Experience in Oracle Fusion Cloud, integrations, data migration, complex business analysis, stakeholder communication, and Oracle HCM Cloud certifications. KNOWLEDGEABLE IN Timekeeping and Payroll operations with functional expertise in Oracle Cloud HCM (Payroll, Time & Labor, Absence Management). Full lifecycle implementation including setup, testing, conversions, third-party interfaces, custom reporting, user training, and production support. PREFERRED SKILLS Strong analytical, problem-solving, organizational, communication, strategic thinking, leadership, and conflict resolution abilities. YEARS OF EXPERIENCE 10-15 years overall experience including Payroll operations and Oracle Cloud HCM implementation, with functional knowledge of Oracle Cloud Time. "Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors"
Clinical Analyst Pay Range: $49/hour to $55/hour Under the general direction of the department leader(s) and/or more seasoned analyst, the Clinical Information Systems Analyst II will be responsible to provide operational support clinical applications which include, but not limited to, lab, radiology, pharmacy, order communications, nursing care, and physician access applications. In addition, the Clinical Information Systems Analyst II will be expected to test, implement, and provide ongoing maintenance of systems to meet customer, regulatory and IS infrastructure requirements. Responsibilities include systems analysis, providing creative and viable solutions to problems, developing and executing detailed test plans, and creating thorough documentation. Participation in project and change management assignments will require eliciting and translating customer requirements into solid system design, with an emphasis on enhancing productivity and standardized workflows. A diverse customer base of clinical and support staff, management, and physicians, requires excellent oral and written communication skills. The selected candidate will also be included in the on-call rotation schedule. Accountabilities: Responsible for the implementation and development of assigned clinical applications, including providing 1st-2nd level of support to end-users. Work closely with internal resources and vendor to upgrade applicable software or enhancements, including testing any new functionalities, enhancements or upgrades. Monitors project progress by tracking activities; resolving problems; maintaining progress reports; and escalating problems as needed. Analyzes applications and make recommendations for improvement. Analyzes problems and errors produced by applications and end-users and work closely with end-users and vendor to effectively correct the problems. Supports and troubleshoots interfaces for inbound/outbound. Determines operational objectives by analyzing functions; gathering information; and evaluating output requirements and formats. Provides references for users by writing and maintaining user documentation; provides help desk support; and trains users. Maintains system protocols by writing and updating procedures. Performs other duties as assigned. Requirements for the Role Minimum Education: Bachelor's degree in related field required. Minimum Experience: Minimum 3 years of relevant experience; experience to include implementation, testing, and on-going support. Experience in a healthcare setting required. Must have a maturing level of analytical ability to find solutions to difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes. Thorough documentation skills business language. Must be able to communicate the impact and solutions of application/system problems in business language.
03/15/2026
Full time
Clinical Analyst Pay Range: $49/hour to $55/hour Under the general direction of the department leader(s) and/or more seasoned analyst, the Clinical Information Systems Analyst II will be responsible to provide operational support clinical applications which include, but not limited to, lab, radiology, pharmacy, order communications, nursing care, and physician access applications. In addition, the Clinical Information Systems Analyst II will be expected to test, implement, and provide ongoing maintenance of systems to meet customer, regulatory and IS infrastructure requirements. Responsibilities include systems analysis, providing creative and viable solutions to problems, developing and executing detailed test plans, and creating thorough documentation. Participation in project and change management assignments will require eliciting and translating customer requirements into solid system design, with an emphasis on enhancing productivity and standardized workflows. A diverse customer base of clinical and support staff, management, and physicians, requires excellent oral and written communication skills. The selected candidate will also be included in the on-call rotation schedule. Accountabilities: Responsible for the implementation and development of assigned clinical applications, including providing 1st-2nd level of support to end-users. Work closely with internal resources and vendor to upgrade applicable software or enhancements, including testing any new functionalities, enhancements or upgrades. Monitors project progress by tracking activities; resolving problems; maintaining progress reports; and escalating problems as needed. Analyzes applications and make recommendations for improvement. Analyzes problems and errors produced by applications and end-users and work closely with end-users and vendor to effectively correct the problems. Supports and troubleshoots interfaces for inbound/outbound. Determines operational objectives by analyzing functions; gathering information; and evaluating output requirements and formats. Provides references for users by writing and maintaining user documentation; provides help desk support; and trains users. Maintains system protocols by writing and updating procedures. Performs other duties as assigned. Requirements for the Role Minimum Education: Bachelor's degree in related field required. Minimum Experience: Minimum 3 years of relevant experience; experience to include implementation, testing, and on-going support. Experience in a healthcare setting required. Must have a maturing level of analytical ability to find solutions to difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes. Thorough documentation skills business language. Must be able to communicate the impact and solutions of application/system problems in business language.
Job Title: Oracle HCM Solutions Analyst Location: New York, NY 10041 (Remote) Schedule: 9:00 AM-5:00 PM Job Type : 2 Months with a strong possibility of extension Pay Range : $75 - $80/Hour on W2. Job Duties: Collaborate with HR, IT, Payroll, and business stakeholders to translate HR processes into Oracle HCM system requirements (Core HR, Absence, Scheduling, Benefits, Reporting). Lead configuration, customization, testing, implementation, UAT, data migration, reporting, training, and post-go-live support for Oracle HCM solutions. SKILLS: 10+ years as an Oracle HCM Business Analyst with strong Oracle HCM Cloud expertise across Payroll, Time & Labor, Absence, Benefits, and Reporting modules. Experience in Oracle Fusion Cloud, integrations, data migration, complex business analysis, stakeholder communication, and Oracle HCM Cloud certifications. KNOWLEDGEABLE IN Timekeeping and Payroll operations with functional expertise in Oracle Cloud HCM (Payroll, Time & Labor, Absence Management). Full lifecycle implementation including setup, testing, conversions, third-party interfaces, custom reporting, user training, and production support. PREFERRED SKILLS Strong analytical, problem-solving, organizational, communication, strategic thinking, leadership, and conflict resolution abilities. YEARS OF EXPERIENCE 10-15 years overall experience including Payroll operations and Oracle Cloud HCM implementation, with functional knowledge of Oracle Cloud Time. "Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors"
03/15/2026
Full time
Job Title: Oracle HCM Solutions Analyst Location: New York, NY 10041 (Remote) Schedule: 9:00 AM-5:00 PM Job Type : 2 Months with a strong possibility of extension Pay Range : $75 - $80/Hour on W2. Job Duties: Collaborate with HR, IT, Payroll, and business stakeholders to translate HR processes into Oracle HCM system requirements (Core HR, Absence, Scheduling, Benefits, Reporting). Lead configuration, customization, testing, implementation, UAT, data migration, reporting, training, and post-go-live support for Oracle HCM solutions. SKILLS: 10+ years as an Oracle HCM Business Analyst with strong Oracle HCM Cloud expertise across Payroll, Time & Labor, Absence, Benefits, and Reporting modules. Experience in Oracle Fusion Cloud, integrations, data migration, complex business analysis, stakeholder communication, and Oracle HCM Cloud certifications. KNOWLEDGEABLE IN Timekeeping and Payroll operations with functional expertise in Oracle Cloud HCM (Payroll, Time & Labor, Absence Management). Full lifecycle implementation including setup, testing, conversions, third-party interfaces, custom reporting, user training, and production support. PREFERRED SKILLS Strong analytical, problem-solving, organizational, communication, strategic thinking, leadership, and conflict resolution abilities. YEARS OF EXPERIENCE 10-15 years overall experience including Payroll operations and Oracle Cloud HCM implementation, with functional knowledge of Oracle Cloud Time. "Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors"
Note: We have openings for both Contract and Full-Time positions and are looking for a Technical Product Business Analyst with experience in EOHS (Environmental, Occupational Health & Safety) vendor-hosted applications . The candidate should have more than 12+ years of overall IT experience . Role Overview As a Technical Product Business Analyst for EOHS vendor hosted applications, you will operate as an individual contributor focused on end-to-end delivery support by translating EOHS business needs into high quality analysis and accurate definition that guides scalable system configurations. This role sits at the intersection of business analysis and hands on application configuration, working mainly with EOHS technology peers and in partnership with EOHS business leaders and external vendor partners, to support timely, reliable delivery of solutions with a strong user experience. This role is intentionally highly collaborative and execution focused. Successful outcomes depend on frequent, real-time discussions to clarify requirements, validate configuration approaches, and align on how systems function, behave, and are experienced by users. Work is progressed through continuous partnership, guided design direction from EOHS technology leaders, and iterative configuration. Key Involvement Technical Product Ownership & Configuration Support delivery and ongoing evolution of EOHS vendor applications, from intake through configuration, testing, and deployment. Support translation of EOHS business needs, workflows, and policy requirements into precise system configurations, rules, and design decisions. Participate in configuration design discussions with peers and vendors to support how the system functions, behaves, and is experienced by end users. Ensure configurations meet functional, usability, compliance, and scalability expectations. Business Analysis & Workflow Translation Understand operational workflows, business requirements, pain points, and desired outcomes to guarantee an aligned outcome. Document and refine requirements into clear configuration ready inputs (process flows, rules, decision logic, and acceptance criteria). Balance business needs with vendor platform capabilities, constraints, and best practices. Product & Operational Excellence Contribute to continuous improvement ideas to leaders of product delivery practices, configuration standards, and collaboration models. Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Desired Skills & Experience Strong experience in vendor hosted application configuration (SaaS platforms). Proven business analysis skills, including workflow mapping, requirements translation, and design facilitation. Ability to accurately document system configurations and maintain clear, reusable knowledge artifacts for ongoing reference. Hands on experience configuring systems (rules, forms, workflows, permissions, logic). Demonstrated ability to work in agile, iterative delivery models, including troubleshooting and rapid refinement. Ability to manage ambiguity, balance competing priorities, and drive outcomes through partnership rather than authority. Preferred Qualifications Experience supporting regulated or compliance driven domains (healthcare, EOHS, risk, or safety). Familiarity with enterprise IT governance, change management, and release processes. Experience working across multiple vendor platforms simultaneously. Comfortable operating in fast paced environments with evolving requirements and tight delivery timelines.
03/15/2026
Full time
Note: We have openings for both Contract and Full-Time positions and are looking for a Technical Product Business Analyst with experience in EOHS (Environmental, Occupational Health & Safety) vendor-hosted applications . The candidate should have more than 12+ years of overall IT experience . Role Overview As a Technical Product Business Analyst for EOHS vendor hosted applications, you will operate as an individual contributor focused on end-to-end delivery support by translating EOHS business needs into high quality analysis and accurate definition that guides scalable system configurations. This role sits at the intersection of business analysis and hands on application configuration, working mainly with EOHS technology peers and in partnership with EOHS business leaders and external vendor partners, to support timely, reliable delivery of solutions with a strong user experience. This role is intentionally highly collaborative and execution focused. Successful outcomes depend on frequent, real-time discussions to clarify requirements, validate configuration approaches, and align on how systems function, behave, and are experienced by users. Work is progressed through continuous partnership, guided design direction from EOHS technology leaders, and iterative configuration. Key Involvement Technical Product Ownership & Configuration Support delivery and ongoing evolution of EOHS vendor applications, from intake through configuration, testing, and deployment. Support translation of EOHS business needs, workflows, and policy requirements into precise system configurations, rules, and design decisions. Participate in configuration design discussions with peers and vendors to support how the system functions, behaves, and is experienced by end users. Ensure configurations meet functional, usability, compliance, and scalability expectations. Business Analysis & Workflow Translation Understand operational workflows, business requirements, pain points, and desired outcomes to guarantee an aligned outcome. Document and refine requirements into clear configuration ready inputs (process flows, rules, decision logic, and acceptance criteria). Balance business needs with vendor platform capabilities, constraints, and best practices. Product & Operational Excellence Contribute to continuous improvement ideas to leaders of product delivery practices, configuration standards, and collaboration models. Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Desired Skills & Experience Strong experience in vendor hosted application configuration (SaaS platforms). Proven business analysis skills, including workflow mapping, requirements translation, and design facilitation. Ability to accurately document system configurations and maintain clear, reusable knowledge artifacts for ongoing reference. Hands on experience configuring systems (rules, forms, workflows, permissions, logic). Demonstrated ability to work in agile, iterative delivery models, including troubleshooting and rapid refinement. Ability to manage ambiguity, balance competing priorities, and drive outcomes through partnership rather than authority. Preferred Qualifications Experience supporting regulated or compliance driven domains (healthcare, EOHS, risk, or safety). Familiarity with enterprise IT governance, change management, and release processes. Experience working across multiple vendor platforms simultaneously. Comfortable operating in fast paced environments with evolving requirements and tight delivery timelines.
Global ERP Functional Analyst - Oracle EBS (Supply Chain) Job Location: Santa Monica, open to remote if necessary but prefer someone to be on site 3 days/wk Job Duration: 12 months Reason for Hiring To support Global ERP Business Process initiatives and ongoing system enhancements across the Global Supply Chain organization. Key Competencies • Proactive, solution-oriented mindset • Strong learning agility and commitment to contribution • Ability to lead by example • Effective negotiation and stakeholder management skills • Strong cross-functional collaboration • High level of accountability Required Skills and Experience • Deep functional expertise in Oracle E-Business Suite (EBS) systems with hands-on experience supporting enterprise-scale solutions with end-to-end process mindset. • Minimum 10 years of functional experience as an ERP Business Analyst or in a comparable role • Strong end-to-end understanding of Order-to-Cash (OTC), Plan-to-Deliver (PTD), and Finance business processes and Oracle EBS processes. • Proven ability to t ranslate business requirements into clear functional specifications and test scenarios • Experience managing ERP enhancements and system changes within governed change management frameworks • Strong experience planning and executing U ser Acceptance Testing (UAT) , including defect triage and business sign-off • Familiarity with validation and compliance requirements in regulated environments • Strong stakeholder management and cross-functional communication skills • Ability to work independently in a fast-paced, global environment with strong accountability Key Responsibilities • Serve as a member of the Global ERP Business Process Owner (BPO) team • Represent the ERP BPO function in site-specific and global initiative s including product launches, system enhancements, tech transfers, and site specific or GSC prioritized projects • Partner with business stakeholders to gather requirements and manage enhancement requests • Plan, coordinate, and approve U ser Acceptance Testing (UAT) activities • Collaboration with Change Owners to ensure accurate documentation and compliance • Work closely with IT to ensure system enhancements meet business requirements • Partner with Quality Engineering to ensure validation and compliance standards are met • Develop, maintain, and review work instructions and related documentation • Provide ERP impact assessments during change control and socialization forums • Perform additional duties as assigned by leadership
03/15/2026
Full time
Global ERP Functional Analyst - Oracle EBS (Supply Chain) Job Location: Santa Monica, open to remote if necessary but prefer someone to be on site 3 days/wk Job Duration: 12 months Reason for Hiring To support Global ERP Business Process initiatives and ongoing system enhancements across the Global Supply Chain organization. Key Competencies • Proactive, solution-oriented mindset • Strong learning agility and commitment to contribution • Ability to lead by example • Effective negotiation and stakeholder management skills • Strong cross-functional collaboration • High level of accountability Required Skills and Experience • Deep functional expertise in Oracle E-Business Suite (EBS) systems with hands-on experience supporting enterprise-scale solutions with end-to-end process mindset. • Minimum 10 years of functional experience as an ERP Business Analyst or in a comparable role • Strong end-to-end understanding of Order-to-Cash (OTC), Plan-to-Deliver (PTD), and Finance business processes and Oracle EBS processes. • Proven ability to t ranslate business requirements into clear functional specifications and test scenarios • Experience managing ERP enhancements and system changes within governed change management frameworks • Strong experience planning and executing U ser Acceptance Testing (UAT) , including defect triage and business sign-off • Familiarity with validation and compliance requirements in regulated environments • Strong stakeholder management and cross-functional communication skills • Ability to work independently in a fast-paced, global environment with strong accountability Key Responsibilities • Serve as a member of the Global ERP Business Process Owner (BPO) team • Represent the ERP BPO function in site-specific and global initiative s including product launches, system enhancements, tech transfers, and site specific or GSC prioritized projects • Partner with business stakeholders to gather requirements and manage enhancement requests • Plan, coordinate, and approve U ser Acceptance Testing (UAT) activities • Collaboration with Change Owners to ensure accurate documentation and compliance • Work closely with IT to ensure system enhancements meet business requirements • Partner with Quality Engineering to ensure validation and compliance standards are met • Develop, maintain, and review work instructions and related documentation • Provide ERP impact assessments during change control and socialization forums • Perform additional duties as assigned by leadership
Job Title: Oracle HCM Solutions Analyst Location: New York, NY 10041 (Remote) Schedule: 9:00 AM-5:00 PM Job Type : 2 Months with a strong possibility of extension Pay Range : $75 - $80/Hour on W2. Job Duties: Collaborate with HR, IT, Payroll, and business stakeholders to translate HR processes into Oracle HCM system requirements (Core HR, Absence, Scheduling, Benefits, Reporting). Lead configuration, customization, testing, implementation, UAT, data migration, reporting, training, and post-go-live support for Oracle HCM solutions. SKILLS: 10+ years as an Oracle HCM Business Analyst with strong Oracle HCM Cloud expertise across Payroll, Time & Labor, Absence, Benefits, and Reporting modules. Experience in Oracle Fusion Cloud, integrations, data migration, complex business analysis, stakeholder communication, and Oracle HCM Cloud certifications. KNOWLEDGEABLE IN Timekeeping and Payroll operations with functional expertise in Oracle Cloud HCM (Payroll, Time & Labor, Absence Management). Full lifecycle implementation including setup, testing, conversions, third-party interfaces, custom reporting, user training, and production support. PREFERRED SKILLS Strong analytical, problem-solving, organizational, communication, strategic thinking, leadership, and conflict resolution abilities. YEARS OF EXPERIENCE 10-15 years overall experience including Payroll operations and Oracle Cloud HCM implementation, with functional knowledge of Oracle Cloud Time. "Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors"
03/15/2026
Full time
Job Title: Oracle HCM Solutions Analyst Location: New York, NY 10041 (Remote) Schedule: 9:00 AM-5:00 PM Job Type : 2 Months with a strong possibility of extension Pay Range : $75 - $80/Hour on W2. Job Duties: Collaborate with HR, IT, Payroll, and business stakeholders to translate HR processes into Oracle HCM system requirements (Core HR, Absence, Scheduling, Benefits, Reporting). Lead configuration, customization, testing, implementation, UAT, data migration, reporting, training, and post-go-live support for Oracle HCM solutions. SKILLS: 10+ years as an Oracle HCM Business Analyst with strong Oracle HCM Cloud expertise across Payroll, Time & Labor, Absence, Benefits, and Reporting modules. Experience in Oracle Fusion Cloud, integrations, data migration, complex business analysis, stakeholder communication, and Oracle HCM Cloud certifications. KNOWLEDGEABLE IN Timekeeping and Payroll operations with functional expertise in Oracle Cloud HCM (Payroll, Time & Labor, Absence Management). Full lifecycle implementation including setup, testing, conversions, third-party interfaces, custom reporting, user training, and production support. PREFERRED SKILLS Strong analytical, problem-solving, organizational, communication, strategic thinking, leadership, and conflict resolution abilities. YEARS OF EXPERIENCE 10-15 years overall experience including Payroll operations and Oracle Cloud HCM implementation, with functional knowledge of Oracle Cloud Time. "Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors"
Job Title: Oracle HCM Solutions Analyst Location: New York, NY 10041 (Remote) Schedule: 9:00 AM-5:00 PM Job Type : 2 Months with a strong possibility of extension Pay Range : $75 - $80/Hour on W2. Job Duties: Collaborate with HR, IT, Payroll, and business stakeholders to translate HR processes into Oracle HCM system requirements (Core HR, Absence, Scheduling, Benefits, Reporting). Lead configuration, customization, testing, implementation, UAT, data migration, reporting, training, and post-go-live support for Oracle HCM solutions. SKILLS: 10+ years as an Oracle HCM Business Analyst with strong Oracle HCM Cloud expertise across Payroll, Time & Labor, Absence, Benefits, and Reporting modules. Experience in Oracle Fusion Cloud, integrations, data migration, complex business analysis, stakeholder communication, and Oracle HCM Cloud certifications. KNOWLEDGEABLE IN Timekeeping and Payroll operations with functional expertise in Oracle Cloud HCM (Payroll, Time & Labor, Absence Management). Full lifecycle implementation including setup, testing, conversions, third-party interfaces, custom reporting, user training, and production support. PREFERRED SKILLS Strong analytical, problem-solving, organizational, communication, strategic thinking, leadership, and conflict resolution abilities. YEARS OF EXPERIENCE 10-15 years overall experience including Payroll operations and Oracle Cloud HCM implementation, with functional knowledge of Oracle Cloud Time. "Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors"
03/15/2026
Full time
Job Title: Oracle HCM Solutions Analyst Location: New York, NY 10041 (Remote) Schedule: 9:00 AM-5:00 PM Job Type : 2 Months with a strong possibility of extension Pay Range : $75 - $80/Hour on W2. Job Duties: Collaborate with HR, IT, Payroll, and business stakeholders to translate HR processes into Oracle HCM system requirements (Core HR, Absence, Scheduling, Benefits, Reporting). Lead configuration, customization, testing, implementation, UAT, data migration, reporting, training, and post-go-live support for Oracle HCM solutions. SKILLS: 10+ years as an Oracle HCM Business Analyst with strong Oracle HCM Cloud expertise across Payroll, Time & Labor, Absence, Benefits, and Reporting modules. Experience in Oracle Fusion Cloud, integrations, data migration, complex business analysis, stakeholder communication, and Oracle HCM Cloud certifications. KNOWLEDGEABLE IN Timekeeping and Payroll operations with functional expertise in Oracle Cloud HCM (Payroll, Time & Labor, Absence Management). Full lifecycle implementation including setup, testing, conversions, third-party interfaces, custom reporting, user training, and production support. PREFERRED SKILLS Strong analytical, problem-solving, organizational, communication, strategic thinking, leadership, and conflict resolution abilities. YEARS OF EXPERIENCE 10-15 years overall experience including Payroll operations and Oracle Cloud HCM implementation, with functional knowledge of Oracle Cloud Time. "Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors"
Clinical Analyst Pay Range: $49/hour to $55/hour Under the general direction of the department leader(s) and/or more seasoned analyst, the Clinical Information Systems Analyst II will be responsible to provide operational support clinical applications which include, but not limited to, lab, radiology, pharmacy, order communications, nursing care, and physician access applications. In addition, the Clinical Information Systems Analyst II will be expected to test, implement, and provide ongoing maintenance of systems to meet customer, regulatory and IS infrastructure requirements. Responsibilities include systems analysis, providing creative and viable solutions to problems, developing and executing detailed test plans, and creating thorough documentation. Participation in project and change management assignments will require eliciting and translating customer requirements into solid system design, with an emphasis on enhancing productivity and standardized workflows. A diverse customer base of clinical and support staff, management, and physicians, requires excellent oral and written communication skills. The selected candidate will also be included in the on-call rotation schedule. Accountabilities: Responsible for the implementation and development of assigned clinical applications, including providing 1st-2nd level of support to end-users. Work closely with internal resources and vendor to upgrade applicable software or enhancements, including testing any new functionalities, enhancements or upgrades. Monitors project progress by tracking activities; resolving problems; maintaining progress reports; and escalating problems as needed. Analyzes applications and make recommendations for improvement. Analyzes problems and errors produced by applications and end-users and work closely with end-users and vendor to effectively correct the problems. Supports and troubleshoots interfaces for inbound/outbound. Determines operational objectives by analyzing functions; gathering information; and evaluating output requirements and formats. Provides references for users by writing and maintaining user documentation; provides help desk support; and trains users. Maintains system protocols by writing and updating procedures. Performs other duties as assigned. Requirements for the Role Minimum Education: Bachelor's degree in related field required. Minimum Experience: Minimum 3 years of relevant experience; experience to include implementation, testing, and on-going support. Experience in a healthcare setting required. Must have a maturing level of analytical ability to find solutions to difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes. Thorough documentation skills business language. Must be able to communicate the impact and solutions of application/system problems in business language.
03/15/2026
Full time
Clinical Analyst Pay Range: $49/hour to $55/hour Under the general direction of the department leader(s) and/or more seasoned analyst, the Clinical Information Systems Analyst II will be responsible to provide operational support clinical applications which include, but not limited to, lab, radiology, pharmacy, order communications, nursing care, and physician access applications. In addition, the Clinical Information Systems Analyst II will be expected to test, implement, and provide ongoing maintenance of systems to meet customer, regulatory and IS infrastructure requirements. Responsibilities include systems analysis, providing creative and viable solutions to problems, developing and executing detailed test plans, and creating thorough documentation. Participation in project and change management assignments will require eliciting and translating customer requirements into solid system design, with an emphasis on enhancing productivity and standardized workflows. A diverse customer base of clinical and support staff, management, and physicians, requires excellent oral and written communication skills. The selected candidate will also be included in the on-call rotation schedule. Accountabilities: Responsible for the implementation and development of assigned clinical applications, including providing 1st-2nd level of support to end-users. Work closely with internal resources and vendor to upgrade applicable software or enhancements, including testing any new functionalities, enhancements or upgrades. Monitors project progress by tracking activities; resolving problems; maintaining progress reports; and escalating problems as needed. Analyzes applications and make recommendations for improvement. Analyzes problems and errors produced by applications and end-users and work closely with end-users and vendor to effectively correct the problems. Supports and troubleshoots interfaces for inbound/outbound. Determines operational objectives by analyzing functions; gathering information; and evaluating output requirements and formats. Provides references for users by writing and maintaining user documentation; provides help desk support; and trains users. Maintains system protocols by writing and updating procedures. Performs other duties as assigned. Requirements for the Role Minimum Education: Bachelor's degree in related field required. Minimum Experience: Minimum 3 years of relevant experience; experience to include implementation, testing, and on-going support. Experience in a healthcare setting required. Must have a maturing level of analytical ability to find solutions to difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes. Thorough documentation skills business language. Must be able to communicate the impact and solutions of application/system problems in business language.
Job Title: Oracle HCM Solutions Analyst Location: New York, NY 10041 (Remote) Schedule: 9:00 AM-5:00 PM Job Type : 2 Months with a strong possibility of extension Pay Range : $75 - $80/Hour on W2. Job Duties: Collaborate with HR, IT, Payroll, and business stakeholders to translate HR processes into Oracle HCM system requirements (Core HR, Absence, Scheduling, Benefits, Reporting). Lead configuration, customization, testing, implementation, UAT, data migration, reporting, training, and post-go-live support for Oracle HCM solutions. SKILLS: 10+ years as an Oracle HCM Business Analyst with strong Oracle HCM Cloud expertise across Payroll, Time & Labor, Absence, Benefits, and Reporting modules. Experience in Oracle Fusion Cloud, integrations, data migration, complex business analysis, stakeholder communication, and Oracle HCM Cloud certifications. KNOWLEDGEABLE IN Timekeeping and Payroll operations with functional expertise in Oracle Cloud HCM (Payroll, Time & Labor, Absence Management). Full lifecycle implementation including setup, testing, conversions, third-party interfaces, custom reporting, user training, and production support. PREFERRED SKILLS Strong analytical, problem-solving, organizational, communication, strategic thinking, leadership, and conflict resolution abilities. YEARS OF EXPERIENCE 10-15 years overall experience including Payroll operations and Oracle Cloud HCM implementation, with functional knowledge of Oracle Cloud Time. "Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors"
03/15/2026
Full time
Job Title: Oracle HCM Solutions Analyst Location: New York, NY 10041 (Remote) Schedule: 9:00 AM-5:00 PM Job Type : 2 Months with a strong possibility of extension Pay Range : $75 - $80/Hour on W2. Job Duties: Collaborate with HR, IT, Payroll, and business stakeholders to translate HR processes into Oracle HCM system requirements (Core HR, Absence, Scheduling, Benefits, Reporting). Lead configuration, customization, testing, implementation, UAT, data migration, reporting, training, and post-go-live support for Oracle HCM solutions. SKILLS: 10+ years as an Oracle HCM Business Analyst with strong Oracle HCM Cloud expertise across Payroll, Time & Labor, Absence, Benefits, and Reporting modules. Experience in Oracle Fusion Cloud, integrations, data migration, complex business analysis, stakeholder communication, and Oracle HCM Cloud certifications. KNOWLEDGEABLE IN Timekeeping and Payroll operations with functional expertise in Oracle Cloud HCM (Payroll, Time & Labor, Absence Management). Full lifecycle implementation including setup, testing, conversions, third-party interfaces, custom reporting, user training, and production support. PREFERRED SKILLS Strong analytical, problem-solving, organizational, communication, strategic thinking, leadership, and conflict resolution abilities. YEARS OF EXPERIENCE 10-15 years overall experience including Payroll operations and Oracle Cloud HCM implementation, with functional knowledge of Oracle Cloud Time. "Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors"
WEIDENHAMMER SYSTEMS CORPORATION
Reading, Pennsylvania
Description: JOB DESCRIPTION Professional Services Sr. Systems Engineer provides design consulting, physical installation, configuration and implementation of computing platforms and related technologies. Additionally, in this role the Sr. Systems Engineer may be called up to perform troubleshooting, support post implementation or as a matter of ad hoc service requests, assist in leading projects, and be viewed as a mentor to other Engineers within the team. The Sr. Systems Engineer will be required to maintain a career skill development plan in concert with the partner solutions evolution and at the bequest of management. Summary/Objective The Sr. Systems Engineer provides architecture and engineering expertise for network, voice, video, compute, hypervisor, data center, storage, and other related infrastructure and data center related technologies and platforms to deliver compute and infrastructure to a client-enterprise. Essential Functions Solution design and architecture across the data center requirements Provide consultation services for clients looking to build/create organizations application structure Implement, upgrade and troubleshoot systems and infrastructure solutions Provide administrator level training as required Some capabilities to develop automation processes for applications/services delivery Create final project documentation Provide escalation support from first level Service Desk Analysts Engage with customer's team during implementation process and provide transfer of knowledge Assist the sales organization to create work statements and estimates of hours Maintain skills and certifications for the industry vertical(s) and solutions to which you are aligned Perform other duties as assigned by management Requirements: Competencies Must demonstrate subject matter expertise in areas of concentration: server requirements, operating systems, Domain structure, storage design, and hypervisor technology Strong understanding of IP networking (multiple layer types) and OSI model Skilled network and systems analytic skills - good troubleshooting skills Develop comprehensive documentation of implemented products and solutions Customer results and outcomes driven Good interpersonal relationship skills Demonstrate an ability to mentor aspiring engineers Results oriented - demonstrate desire to achieve or surpass standards of excellence Multi-tasker Passionate about the quality and timely delivery of services Learner, challenges self to be subject matter expert Organized and detail oriented, yet flexible and agile Excellent communications skills; written and oral Problem solving skills Required Technical Experience/Skills Administer and troubleshoot OS and system level issues in a virtualization environment, including hardware problems on physical servers. Specific experience with Cisco, HPE and/or Dell hardware is preferred. Specific experience with VMware and Hyper-V hypervisors (AHV is also preferred). Specific experience with Hyper Flex and Nutanix hyperconverged solutions is preferred. Detail documentation of any changes to the environment, develop new documentation for existing and/or new systems. Ensure all architected solutions conform to high availability standards for a production infrastructure. Support, maintain, and continually improve storage and other related virtualization hardware and peripherals in a rapidly growing and ever-evolving set of environments. Expert knowledge of SAN technologies is required. (i.e. Nimble, Dell EMC, Pure Storage) Lead and manage technical projects as assigned. Document and train other staff members on the operation of newly implemented infrastructure. Perform tier 2 and 3 incident management in support of client environments. Research and prototype new tools and technologies to meet both new business requirements and evolving technical requirements such as automated software development and delivery pipeline, DevOps integration/automated deployment. Expert knowledge of physical compute, storage, and related data center infrastructure. Expert knowledge of virtualization design, implementation, troubleshooting, high availability, performance tuning, and virtual development environments. Experience with Python and shell scripting. Experience with Microsoft Azure and related Azure platforms integrations in a hybrid data center infrastructure model. Required Education and Experience BS in Computer Science, Engineering or related discipline with an IT focus is preferred 5+ years of experience in a similar role required Industry Certifications are Preferred (Cisco, Microsoft, ITIL, etc.) Must be authorized to work in the U.S. for any employer PI507b105aca38-3453
03/15/2026
Full time
Description: JOB DESCRIPTION Professional Services Sr. Systems Engineer provides design consulting, physical installation, configuration and implementation of computing platforms and related technologies. Additionally, in this role the Sr. Systems Engineer may be called up to perform troubleshooting, support post implementation or as a matter of ad hoc service requests, assist in leading projects, and be viewed as a mentor to other Engineers within the team. The Sr. Systems Engineer will be required to maintain a career skill development plan in concert with the partner solutions evolution and at the bequest of management. Summary/Objective The Sr. Systems Engineer provides architecture and engineering expertise for network, voice, video, compute, hypervisor, data center, storage, and other related infrastructure and data center related technologies and platforms to deliver compute and infrastructure to a client-enterprise. Essential Functions Solution design and architecture across the data center requirements Provide consultation services for clients looking to build/create organizations application structure Implement, upgrade and troubleshoot systems and infrastructure solutions Provide administrator level training as required Some capabilities to develop automation processes for applications/services delivery Create final project documentation Provide escalation support from first level Service Desk Analysts Engage with customer's team during implementation process and provide transfer of knowledge Assist the sales organization to create work statements and estimates of hours Maintain skills and certifications for the industry vertical(s) and solutions to which you are aligned Perform other duties as assigned by management Requirements: Competencies Must demonstrate subject matter expertise in areas of concentration: server requirements, operating systems, Domain structure, storage design, and hypervisor technology Strong understanding of IP networking (multiple layer types) and OSI model Skilled network and systems analytic skills - good troubleshooting skills Develop comprehensive documentation of implemented products and solutions Customer results and outcomes driven Good interpersonal relationship skills Demonstrate an ability to mentor aspiring engineers Results oriented - demonstrate desire to achieve or surpass standards of excellence Multi-tasker Passionate about the quality and timely delivery of services Learner, challenges self to be subject matter expert Organized and detail oriented, yet flexible and agile Excellent communications skills; written and oral Problem solving skills Required Technical Experience/Skills Administer and troubleshoot OS and system level issues in a virtualization environment, including hardware problems on physical servers. Specific experience with Cisco, HPE and/or Dell hardware is preferred. Specific experience with VMware and Hyper-V hypervisors (AHV is also preferred). Specific experience with Hyper Flex and Nutanix hyperconverged solutions is preferred. Detail documentation of any changes to the environment, develop new documentation for existing and/or new systems. Ensure all architected solutions conform to high availability standards for a production infrastructure. Support, maintain, and continually improve storage and other related virtualization hardware and peripherals in a rapidly growing and ever-evolving set of environments. Expert knowledge of SAN technologies is required. (i.e. Nimble, Dell EMC, Pure Storage) Lead and manage technical projects as assigned. Document and train other staff members on the operation of newly implemented infrastructure. Perform tier 2 and 3 incident management in support of client environments. Research and prototype new tools and technologies to meet both new business requirements and evolving technical requirements such as automated software development and delivery pipeline, DevOps integration/automated deployment. Expert knowledge of physical compute, storage, and related data center infrastructure. Expert knowledge of virtualization design, implementation, troubleshooting, high availability, performance tuning, and virtual development environments. Experience with Python and shell scripting. Experience with Microsoft Azure and related Azure platforms integrations in a hybrid data center infrastructure model. Required Education and Experience BS in Computer Science, Engineering or related discipline with an IT focus is preferred 5+ years of experience in a similar role required Industry Certifications are Preferred (Cisco, Microsoft, ITIL, etc.) Must be authorized to work in the U.S. for any employer PI507b105aca38-3453
Title: Product Testing Analyst Location: Nashville, TN (Hybrid - 2-3 days onsite) Duration: 12-month contract (possible extension) Travel: None Pay: $29-$34 Overview Our team is currently looking for a Product Testing Analyst to support our clients current EHR platform. This role partners closely with product teams, operations, and technical teams to support testing, implementation, and ongoing support of EHR applications. This position is ideal for someone with either a clinical background interested in learning technology OR a technical professional interested in learning clinical workflows. The analyst will help ensure systems are properly configured, tested, monitored, and supported while minimizing customer impact and improving the user experience. Key Responsibilities Develop and execute complex test plans for EHR products. Support EHR implementation, upgrades, and ongoing operations. Troubleshoot and resolve production and customer issues within SLAs. Work with product teams, vendors, and service operations to resolve system issues. Analyze incident trends and help implement automation or permanent fixes. Participate in change validation testing, patch validation, and system updates. Document business and technical requirements. Maintain system integrations and data flow documentation. Create training materials and knowledge base documentation. Ensure proper monitoring, alerting, and system performance. Coordinate downtime, upgrades, and change management activities. Provide after-hours/on-call support when needed. Qualifications Bachelor's degree required 5+ year's experience in product support, testing, or healthcare IT Experience with software testing and IT service management processes Ability to collaborate across technical, operational, and clinical teams How to Apply: Straightforward, easy one-click apply. EEO Statement: Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and Ordinances. Benefits & Perks: Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
03/15/2026
Full time
Title: Product Testing Analyst Location: Nashville, TN (Hybrid - 2-3 days onsite) Duration: 12-month contract (possible extension) Travel: None Pay: $29-$34 Overview Our team is currently looking for a Product Testing Analyst to support our clients current EHR platform. This role partners closely with product teams, operations, and technical teams to support testing, implementation, and ongoing support of EHR applications. This position is ideal for someone with either a clinical background interested in learning technology OR a technical professional interested in learning clinical workflows. The analyst will help ensure systems are properly configured, tested, monitored, and supported while minimizing customer impact and improving the user experience. Key Responsibilities Develop and execute complex test plans for EHR products. Support EHR implementation, upgrades, and ongoing operations. Troubleshoot and resolve production and customer issues within SLAs. Work with product teams, vendors, and service operations to resolve system issues. Analyze incident trends and help implement automation or permanent fixes. Participate in change validation testing, patch validation, and system updates. Document business and technical requirements. Maintain system integrations and data flow documentation. Create training materials and knowledge base documentation. Ensure proper monitoring, alerting, and system performance. Coordinate downtime, upgrades, and change management activities. Provide after-hours/on-call support when needed. Qualifications Bachelor's degree required 5+ year's experience in product support, testing, or healthcare IT Experience with software testing and IT service management processes Ability to collaborate across technical, operational, and clinical teams How to Apply: Straightforward, easy one-click apply. EEO Statement: Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and Ordinances. Benefits & Perks: Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
WEIDENHAMMER SYSTEMS CORPORATION
Reading, Pennsylvania
Description: The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner. The analyst will maintain a high first-call resolution rate while meeting or exceeding performance metrics for utilization, occupancy, and ready time in queue. Manage personal queue of open tickets and continually follow up to ensure timely incident resolution and customer satisfaction. Proactively identify and take steps to resolve or eliminate recurring incident types. Participate in process improvement and knowledge documentation activity to positively impact customer satisfaction and increase operating effectiveness and efficiency. Summary/Objective Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously into the case management system. Monitor tickets generated by Case Management Systems for critical problems; perform first-level troubleshooting to diagnose issues and escalate to the appropriate provider. Monitor and enforce system security guidelines for all clients. Create user accounts and access rights for clients when applicable. Administer, configure, and maintain Microsoft Windows Server environments, ensuring optimal performance, security and reliability. Collaborate with IT team members to monitor, manage and troubleshoot M365 services including Azure, EntraID and Intune Assist with administering M365 services such as Exchange online, Sharepoint, Azure and other related applications Provide exceptional customer service to all clients. Proactively support and maintain effective user relationships by educating clients on system operations and applications. Utilize all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards. Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure customer productivity. Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction. Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies to provide technically accurate solutions to customers. Administer Microsoft based systems as a shared responsibility, Active Directory, GPOs, DNS, NFS, and related enterprise management systems Administrative management of Web services such as IIS and Apache Ability to create new and manage email accounts in M365. Basic administrative support of databases such as Microsoft SQL and MySQL Work with a variety of proprietary customer applications for implementation and perform upgrades as required. As necessary, work with application support team for full resolution of any issues. Assist to develop internal documentation and procedures related to specific customer environments. Participate in after-hours (24 7) support on-call rotation, which will include calls on various technology platforms (including, but not limited to, Microsoft OS and basic network support) Participate in duties as assigned such as application support, patch management, client support activities, etc. Position Type/Expected Hours of Work Position is typically Monday through Friday, 8am to 5pm Eastern. Work time must be flexible for occasional outside normal business hours work based on client demand or need. Participation in an on-call schedule that is estimated to be one week on, six weeks off (on average). Travel Limited travel to/from the data center and/or client locations. Requirements: Competencies Proficient with wide range of technologies (Microsoft, Citrix, VMWare, Hyper-V, etc.) Working knowledge of PC's, operating systems, applications, networks, and hardware concepts Customer focused Understanding of IT processes and procedures concepts Excellent troubleshooting capabilities Monitoring of server performance and troubleshoot problem areas as needed Basic understanding of M365 environments including, Azure, Entra ID, Intune, and others. Strong analytical and problem-solving ability to effectively prioritize and execute tasks Good written, oral, and interpersonal communication skills Ability to work within an on-call rotation as well as nights and weekends Highly self-motivated and directed with keen attention to details Ability to work both independently and in a collaborative team environment Ability to grow and learn new technologies Willingness to learn, maintain, and sustain current and new technology related certifications and trainings, as offered or required Required Education and Experience 5+ years of experience with case management, troubleshooting, and service desk support. Minimum of High School Diploma Required Certificate and/or bachelor's degree in technology preferred PIfdc25a05962f-1750
03/15/2026
Full time
Description: The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner. The analyst will maintain a high first-call resolution rate while meeting or exceeding performance metrics for utilization, occupancy, and ready time in queue. Manage personal queue of open tickets and continually follow up to ensure timely incident resolution and customer satisfaction. Proactively identify and take steps to resolve or eliminate recurring incident types. Participate in process improvement and knowledge documentation activity to positively impact customer satisfaction and increase operating effectiveness and efficiency. Summary/Objective Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously into the case management system. Monitor tickets generated by Case Management Systems for critical problems; perform first-level troubleshooting to diagnose issues and escalate to the appropriate provider. Monitor and enforce system security guidelines for all clients. Create user accounts and access rights for clients when applicable. Administer, configure, and maintain Microsoft Windows Server environments, ensuring optimal performance, security and reliability. Collaborate with IT team members to monitor, manage and troubleshoot M365 services including Azure, EntraID and Intune Assist with administering M365 services such as Exchange online, Sharepoint, Azure and other related applications Provide exceptional customer service to all clients. Proactively support and maintain effective user relationships by educating clients on system operations and applications. Utilize all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards. Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure customer productivity. Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction. Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies to provide technically accurate solutions to customers. Administer Microsoft based systems as a shared responsibility, Active Directory, GPOs, DNS, NFS, and related enterprise management systems Administrative management of Web services such as IIS and Apache Ability to create new and manage email accounts in M365. Basic administrative support of databases such as Microsoft SQL and MySQL Work with a variety of proprietary customer applications for implementation and perform upgrades as required. As necessary, work with application support team for full resolution of any issues. Assist to develop internal documentation and procedures related to specific customer environments. Participate in after-hours (24 7) support on-call rotation, which will include calls on various technology platforms (including, but not limited to, Microsoft OS and basic network support) Participate in duties as assigned such as application support, patch management, client support activities, etc. Position Type/Expected Hours of Work Position is typically Monday through Friday, 8am to 5pm Eastern. Work time must be flexible for occasional outside normal business hours work based on client demand or need. Participation in an on-call schedule that is estimated to be one week on, six weeks off (on average). Travel Limited travel to/from the data center and/or client locations. Requirements: Competencies Proficient with wide range of technologies (Microsoft, Citrix, VMWare, Hyper-V, etc.) Working knowledge of PC's, operating systems, applications, networks, and hardware concepts Customer focused Understanding of IT processes and procedures concepts Excellent troubleshooting capabilities Monitoring of server performance and troubleshoot problem areas as needed Basic understanding of M365 environments including, Azure, Entra ID, Intune, and others. Strong analytical and problem-solving ability to effectively prioritize and execute tasks Good written, oral, and interpersonal communication skills Ability to work within an on-call rotation as well as nights and weekends Highly self-motivated and directed with keen attention to details Ability to work both independently and in a collaborative team environment Ability to grow and learn new technologies Willingness to learn, maintain, and sustain current and new technology related certifications and trainings, as offered or required Required Education and Experience 5+ years of experience with case management, troubleshooting, and service desk support. Minimum of High School Diploma Required Certificate and/or bachelor's degree in technology preferred PIfdc25a05962f-1750
Position Summary Serves as an experienced team resource and a member of the department's primary support for assigned Epic applications and end users. Work requires an understanding of operational workflows and the relationships between Epic applications and integrated systems, as well as knowledge of existing configurations, to resolve moderately complex issues. With deepening expertise, begins to specialize in a defined area of a broader process and contributes to optimization, build, and support activities. Key Responsibilities Serves as a team resource with developing expertise in assigned operations, the supported Epic applications, and their relationships with other Epic products. Begins to specialize in a specific area of a broader process. Applies understanding of operations, Epic systems, and historical configurations to resolve moderately complex problems with potential downstream impacts. Solutions may involve data elements, rules, templates, and standard logic. Engages end users to understand business needs related to workflows, data, and system functionality. Clarifies and confirms request scope with stakeholders. Conducts operational and technical analysis to inform solution design. Participates in ticket analysis to troubleshoot issues and identify opportunities for enhancements, system modifications, or project work. Independently performs moderately complex Epic configuration in accordance with departmental standards. Modifies rules with multiple variables, templates, and properties, and applies straightforward custom logic as needed. Coordinates implementation of solutions impacting the supported application, vendors, end users, and technical teams. Researches and evaluates Epic and vendor functionality related to assigned applications. Participates in Epic upgrades by reviewing release notes, outlining required build and testing, updating test scripts, supporting testing activities, and assisting with go-live readiness. Performs routine system maintenance, including interface monitoring and standard industry updates. Communicates effectively with super users, operational leaders, and managers regarding supported applications and workflows. Explains moderately complex issues and contributes to solution recommendations. Obtains and incorporates feedback from super users and managers to improve system performance and user experience. May provide targeted training or knowledge sharing to end-user groups. Guides less experienced team members in build, testing, and basic troubleshooting activities. Participates in professional development activities, internal forums, and knowledge-sharing initiatives. May attend or present at external Epic-related forums. Minimum Qualifications Education Required: Bachelor's degree. Experience Required: 3 years of experience directly supporting Epic applications, including configuration, builds, or template management. Experience in operational analysis, application support, and training or advising end users. Preferred: 5 years of Epic application support experience, including moderately complex builds. Direct work experience in the operational domain supported (e.g., revenue cycle, ambulatory, inpatient, scheduling, billing). Experience working as a super user of an EHR system (Epic preferred). Licensure / Certifications Required: Epic certification OpTime or Anesthesia module is required. Preferred: Epic certification in ancillary or non-core applications. Lean Six Sigma Yellow Belt. Relevant non-Epic specialty certifications, as applicable. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
03/15/2026
Full time
Position Summary Serves as an experienced team resource and a member of the department's primary support for assigned Epic applications and end users. Work requires an understanding of operational workflows and the relationships between Epic applications and integrated systems, as well as knowledge of existing configurations, to resolve moderately complex issues. With deepening expertise, begins to specialize in a defined area of a broader process and contributes to optimization, build, and support activities. Key Responsibilities Serves as a team resource with developing expertise in assigned operations, the supported Epic applications, and their relationships with other Epic products. Begins to specialize in a specific area of a broader process. Applies understanding of operations, Epic systems, and historical configurations to resolve moderately complex problems with potential downstream impacts. Solutions may involve data elements, rules, templates, and standard logic. Engages end users to understand business needs related to workflows, data, and system functionality. Clarifies and confirms request scope with stakeholders. Conducts operational and technical analysis to inform solution design. Participates in ticket analysis to troubleshoot issues and identify opportunities for enhancements, system modifications, or project work. Independently performs moderately complex Epic configuration in accordance with departmental standards. Modifies rules with multiple variables, templates, and properties, and applies straightforward custom logic as needed. Coordinates implementation of solutions impacting the supported application, vendors, end users, and technical teams. Researches and evaluates Epic and vendor functionality related to assigned applications. Participates in Epic upgrades by reviewing release notes, outlining required build and testing, updating test scripts, supporting testing activities, and assisting with go-live readiness. Performs routine system maintenance, including interface monitoring and standard industry updates. Communicates effectively with super users, operational leaders, and managers regarding supported applications and workflows. Explains moderately complex issues and contributes to solution recommendations. Obtains and incorporates feedback from super users and managers to improve system performance and user experience. May provide targeted training or knowledge sharing to end-user groups. Guides less experienced team members in build, testing, and basic troubleshooting activities. Participates in professional development activities, internal forums, and knowledge-sharing initiatives. May attend or present at external Epic-related forums. Minimum Qualifications Education Required: Bachelor's degree. Experience Required: 3 years of experience directly supporting Epic applications, including configuration, builds, or template management. Experience in operational analysis, application support, and training or advising end users. Preferred: 5 years of Epic application support experience, including moderately complex builds. Direct work experience in the operational domain supported (e.g., revenue cycle, ambulatory, inpatient, scheduling, billing). Experience working as a super user of an EHR system (Epic preferred). Licensure / Certifications Required: Epic certification OpTime or Anesthesia module is required. Preferred: Epic certification in ancillary or non-core applications. Lean Six Sigma Yellow Belt. Relevant non-Epic specialty certifications, as applicable. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Job Family: BPIT Job Title: IT Support Analyst Location: Naperville, IL: This position will follow a hybrid work-from-home/office model, with at least three days per week spent in the office. Role Summary: The IT Support Team supports ONE North America users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Perform audits and documentation for IT inventory (hardware and software) and system access Responsible for user registration and role setting for business systems Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function-Specific Required Skills and Competencies: Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks. Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred Resumes may be submitted to: To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link: Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. What we offer: Opportunities available with hybrid working arrangements Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan
03/14/2026
Full time
Job Family: BPIT Job Title: IT Support Analyst Location: Naperville, IL: This position will follow a hybrid work-from-home/office model, with at least three days per week spent in the office. Role Summary: The IT Support Team supports ONE North America users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Perform audits and documentation for IT inventory (hardware and software) and system access Responsible for user registration and role setting for business systems Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function-Specific Required Skills and Competencies: Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks. Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred Resumes may be submitted to: To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link: Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. What we offer: Opportunities available with hybrid working arrangements Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan