41 jobs found

Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

About the Job Northwestern Mutual is seeking a hard working ServiceNow Product leader who will be responsible driving core product innovation as an expert in your field. Use knowledge that is both deep and wide and can be leveraged to build the tools and experiences that empower advisors and help clients achieve those dreams. Work with a talented team of engineers, designers, data scientists and financial experts to define product vision, strategy and deliver experiences that drive business outcomes. What You'll Do Set Product Vision: Responsible for product/capability vision and appropriate positioning with key stakeholders across the organization including Enterprise Architecture, Enterprise Risk, and Security teams in support of the Enterprise Risk, Third Party Risk, and Security Incident modules Develop Roadmap: Foster the development, acceptance and communication of roadmap with the Subject Matter Experts. Define and track KPIs for measure of success. Gather Requirements: Participate in cross functional work to solicit key requirements relative to the accountable product. Define the product: Responsible for multiple low to medium complexity products and product features from start to finish. Stakeholdering: Maintain the awareness and ability to articulate the product story to a broader audience outside the internal team with additional experience and maturity in the domain. Design Partnership: Partner with design to ensure cohesive future state user visions and experiences that are aligned with a quarterly vision with an understanding of the total design process. Data & Customer Research: Inform product decisions with both qualitative and quantitative data on behavior and experimentation. Feature Prioritization: Develop and maintain multiple prioritized backlog of user stories for implementation according to business value or ROI. What You'll Bring to the Role Bachelor's degree. 4-5 Years of prior experience with at least 4 working in a Product Management Role, with agile team experience. Knowledge Preferred: Formal business analyst DevOps or SRE experience Engineering or testing experience Knowledge of the financial services industry familiar with reporting tools (ie: PowerBI) in depth familiarity with work tracking tools (ie: Jira, Jira Align) Certification or experience with Product Owner or Scrum Master role Strong understanding of key ITIL concepts Strong knowledge of ServiceNow CMDB, Application Portfolio Management, and Asset Management. Understanding of integration with other ServiceNow modules a plus (Risk, Security Incident Response, Supplier Management) Understanding of ServiceNow development best practices to communicate needs from SME's into engineering requirements. Must have demonstrated cross functional work in previous experience along with strong communication skills, time management, project management skills, business acumen and high self-awareness/EQ. Demonstrated previous research experience, influence skills, initial leadership exposure, ability to translate product requirements into technical requirements, and work in ambiguity and solutioning. Solves complex problems; take a new perspective on existing solutions; exercise judgment based on the analysis of multiple sources of information. Skills You Have Analytical Thinking: Organizes and compares various aspects of a situation to comprehend and identify key or underlying complex issues through the use of quantitative data and analysis; leverages strong business acumen, problem solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes. Cross Functional Partnering & Planning: Facilitates collaboration, communication, coordination, and planning with individuals and teams from different functions within the organization, and who have different areas of expertise, to achieve common goals. Customer Centricity: Applies a customer first mindset to design and continuously improve solutions, systems, processes, and services that support enterprise strategy, impact critical business outcomes, and drive organizational success. Escalation Tracking: Uses business and technology acumen to effectively manage the escalation path of end-user complaints and issues throughout the organization. Closes communication loop with all interested parties. IT Service Management: Develops and implements the ITSM (IT Service Management) roadmap through a structured methodology consisting of best practices for strategizing, defining, designing, planning, delivering, and supporting IT services. Implements industry leading framework, ITIL (IT Infrastructure Library). Process Improvement: Assesses the current processes and impact to analyze, design, and manage potential improvement areas for more efficient, effective workflow. Hybrid Compensation Range: Pay Range - Start: $114,450.00 Pay Range - End: $212,550.00 Geographic Specific Pay Structure: Structure 110: $125,930.00 USD - $233,870.00 USD Structure 115: $131,600.00 USD - $244,400.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Technical Troubleshooting (NM) - Expert, Operational Excellence (NM) - Expert, Cross Functional Partnering & Planning (NM) - Expert, Technology Reliability (NM) - Advanced, Process Improvement (NM) - Expert, Customer Centricity (NM) - Expert, Escalation Tracking (NM) - Advanced, Change Adaptability (NM) - Expert, Analytical Thinking (NM) - Expert, Accountability (NM) - Expert, IT Service Management (NM) - Expert, Professional Curiosity (NM) - Expert (Inactive), Strategic Thinking (NM) - Expert, Incident Management (NM) - Expert, Adaptive Communication (NM) - Expert, Engineering Expertise & Practices (NM) - Intermediate, Governance (NM) - Expert FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups PandoLogic. Category:Marketing & Biz Dev,

Job Family Management Consulting Travel Required None Clearance Required Active Secret What You Will Do Guidehouse has an exciting opportunity in our Defense & Security Segment to provide team management in relation to workloads, stakeholder expectations, and application development oversight for a diplomacy client. Our consultants help clients maximize the value of their data and automate business processes by leveraging a custom application hosted on ServiceNow. Our team works with clients to translate business process requirements into technical solutions for development, ranging from data architecture design, data engineering and querying, data visualization and dashboarding, predictive analytics, machine learning, and artificial intelligence. Our services enable our clients to define their information strategy, enable mission-critical insights and data-driven decision-making, reduce cost and complexity, increase trust, and improve operational effectiveness. This Consultant will support a diplomacy client in applying advanced analytic and automation technologies to streamline and automate processes. Key Responsibilities: Advise the client on application development best practices and lead prioritization discussions. Develop and maintain program strategic framework and manage feedback for continuous improvement. Assess complex processes and identify opportunities for the use of advanced analytics and process automation. Engage with client organizations to identify performance metrics for translation into a reporting system. Implement analytic and automation process improvements and monitor their success. Engage with stakeholders on the results of data analysis and guide through next steps. Participate in daily Scrum meetings to provide status updates on assigned tasks. Work with clients to define and track key performance indicators (KPIs) and performance metrics. Develop dashboards and reports to enable data-driven decision-making at all levels of the client's organization. Manage onboarding and update activities for client pipeline. Develop documentation and training programs (job aids, user guides, live demonstrations) to train client personnel on developed analytic and automation solutions and encourage adoption. Continuously solicit and respond to feedback to ensure that developed solutions address client needs. Develop data processing and validation scripts to prepare data for downstream reporting, validate data quality, and reconcile identified issues What You Will Need An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance Bachelor's Degree FIVE (5) or more years of relevant experience in data science, analytics, process automation, business analysis Report to client site in Washington, DC, as instructed by stakeholder Expert skills in stakeholder management. Proficiency in managing application development backlog and working with product owner on defining and prioritizing requirements. Strong communication/presentation skills and ability to explain technical topics to non-technical audiences. Ability to design and deliver solutions independently and work collaboratively as part of a team. Strong consulting skills: identifying and addressing client needs, building relationships, and driving initiatives forward. Working knowledge of Tableau dashboards. Working knowledge of SharePoint site management. What Would Be Nice To Have Knowledge/familiarity with IT mission in the Federal space Experience in managing ServiceNow custom application development Experience with JIRA/Atlassian tools Experience with Business Process Improvement or advising customers on how to optimize process through data modernization The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Engineer (Privileged Access Management) We are looking for a Senior PAM Engineer to lead the design, implementation, and management of our Privileged Access Management (PAM) ecosystem. Your primary mission is to eliminate "standing privileges" and secure our most critical credentials using the Delinea suite. You will act as the Subject Matter Expert (SME) for Secret Server and Privilege Manager, ensuring that our infrastructure, cloud environments, and DevOps pipelines are secured against credential theft. Core Responsibilities Delinea Architecture: Lead the end-to-end implementation and scaling of Delinea Secret Server (On-prem or Cloud) and Delinea Privilege Manager. Secret Management: Design and maintain secret heartbeat, remote password changing (RPC), and check-out/check-in workflows for service accounts, local admins, and root accounts. Secure Remote Access (SRA): Have a good understanding of VPN-less remote access solutions (e.g., Delinea PRA) to provide secure, audited entry points for internal admins and third-party vendors. Azure PIM: General understanding of Azure PIM. Endpoint Privilege Management: Configure policies in Delinea Privilege Manager to enforce Least Privilege, allowing users to perform administrative tasks without having full local admin rights. Hybrid Integration: Ensure interoperability between Delinea (for on-prem) and Azure PIM (for Cloud Control Plane access), creating a unified identity security posture. Integration & Automation: Integrate Delinea with Active Directory (AD/Azure AD), SIEM (Sentinel), and Ticket Systems (ServiceNow) to automate lifecycle management. Discovery & Onboarding: Manage automated discovery rules to identify unmanaged accounts across Windows, Linux, and Network devices. Session Management: Configure and audit session recording and monitoring (Protocol Handler/Session Proxy) for high-risk administrative sessions. Compliance & Audit: Generate high-level reporting for audit requirements and lead remediation efforts for privileged access findings. Technical Requirements Experience: 5+ years of dedicated experience in Identity and Access Management (IAM), with at least 3+ years specifically focused on Delinea (formerly Thycotic). Delinea Mastery: Deep technical knowledge of Secret Server (Distributed Engines, Secret Policies) and Privilege Manager (Application Control, Elevation). Microsoft Entra ID: Strong experience with Azure PIM, Conditional Access, and Managed Identities. Infrastructure Skills: Strong understanding of Windows Server administration, Active Directory, GPOs, and Linux/Unix environments. Scripting: Proficiency in PowerShell or Python to automate API calls to Delinea and bulk-import secrets. Proficiency in SQL to generate reports. 8am-5pm Tuesday, Wednesday, Thursday (Mondays and Fridays are remote) $70.00-80.00/hr DOE Long Term Lake Forest, IL 60045 Please send resumes to All employees of Elite Staffing must be 18 years or older and authorized to work in the United States. Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status. Elite Staffing offers the following benefit programs for your participation: Medical, Dental, Vision, Voluntary Benefits, 401k Retirement Plan, and Commuter benefits. Our hiring process may include the use of artificial intelligence (AI) to assist in recruiting candidates. AI will be used to collect information and will not grade, rank, or score your answers. All employment decisions are made by human reviewers. By submitting your application, you authorize Elite Staffing, Inc. to contact you using the contact information you have provided for employment-related activities via any method, including SMS, email, and phone calls, including through the use of automated technology, AI generative voice, and pre-recorded and/or artificial voice messages. For accommodations or to opt out of AI-assisted communication, you may unsubscribe from any SMS message and/or inform the AI technology of your request to opt out of AI-assisted communications. All personal information provided will be handled in accordance with our Privacy Policy found on Elite Staffing's website. All employees of Elite Staffing must be 18 years or older and authorized to work in the United States. Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.CB3

Remote role preferably within commuting distance of Richmond City VA, with other viable states including AL, AR, FL, GA, KS, KY, MD, MI, MO, NC, OH, SC, TN, TX, VA, WV. This is an exciting opportunity for a motivated, proactive, detail-oriented professional with solid experience in IT Configuration Management Systems (CMS/CMDB), ready to take ownership and drive maturity across all aspects of the CMDB. Working in the IT Service Management Office and reporting to the ITSM Manager, the ITSM Configuration Management II is responsible for the governance and management of the Information Technology Infrastructure Library (ITIL) Configuration Management in ServiceNow, performing work associated with ITSM process analysis, design, improvement, build, test, training, quality, metrics, strategic roadmap and documentation of the IT department's standards. They will define and own the ITSM ITIL Configuration Management (CMS, CMDB & CSDM) process lifecycles, applying expertise with a broad knowledge of ITIL disciplines and methodologies, leading, supporting and/or coordinating business and department projects, to develop new, or enhance existing services, lifecycles, processes, procedures and standards. This role is essential in maintaining a reliable source of truth for IT services and their relationships, supporting all IT Service Management processes, and enabling informed decision-making. 1. 3+ years of experience in ITSM ITIL Configuration Management (CMS/CMDB) process lifecycles. 2. Experience in ServiceNow or similar ITSM system, with a working knowledge of CMDB data models, class hierarchy, and how CIs relate to IT infrastructure and applications. 3. Experience in ServiceNow Common Service Data Model (CSDM), Service Mapping, Discovery, automated execution and ITAM. 4. Experience with dashboards, reporting, trend analysis and metrics. 5. Experience in large IT environments, with a technical background or previous Healthcare experience advantageous. 6. ITIL v3/v4 Foundation or higher. Essential Job Statements Configuration Management : Define, manage and govern the IT C onfiguration Management System (C MS ) , CMDB, and CSDM ITIL Configuration Management (CM) process lifecycle s in ServiceNow, ensuring architectural alignment through best-practice service design, governance, strategy, roadmaps, development, testing, training, reporting, metrics, and C ontinual Service I mprovement. Operational Support: Facilitate and deliver day-to-day work queues for Configuration Management (CM) updates, roadmaps, and projects . Project Management : Develop and l e a d medium> sized customer or partner engagements and d eliveries , for new or existing processes, services or solutions through to completion with limited guidance or supervision. Team Support: Manage CM development , CM upgrade activities, and the review of new IT services, ensuring compliance. Process: D efin e , document, and maintain a Configuration Management Plan (CMP) and associated CM policies , process es , procedures and standards , f acilitat ing audits and track ing compliance . Metrics & Reporting : Define dashboards and report s, presenting metrics and insights related to process quality, efficiency, and effectiveness. Ensure responsibility and visible commitment of diversity equity and inclusion programs/initiatives through collaboration and implementation of initiatives across the health. Patient Populatio n : N/A Employment Qualifications Required Education: Associate 's degree in I nformation Technology , Business , or related; or, equivalent combination of related education and experience. Preferred Education: Bachelo r's degree in IT or relevant higher-level education Licensing/ Certification Licensure/Certification Required: N/A Licensure/Certification Preferred: ITIL v3/v4 Foundation or higher. ServiceNow certifications. CMDB/Asset Management certifications. SDLC, Project, BA, Process & Change Methodologies. Minimum Qualifications Years and Type of Required Experience: 3 + years of experience in C onfiguration Management System s (CMS) and CMDB ITIL Configuration Management process lifecycle s or an equivalent combination of related education and experience. Experience in IT Service Management (ITSM) and ITIL, including business process analysis, design, implementation, support, training and Continual Service Improvement. Experience in ServiceNow or similar ITSM system , with a working knowledge of CMDB data models, class hierarchy, and how CIs relate to IT infrastructure and applications. E xperience in ServiceNow Common Service Data Model (CSDM), Service Mapping, Discovery, automated execution and ITAM. Experience with dashboards, reporting, trend analysis and metrics . Developed and lead medium> sized customer or partner engagements and d eliveries , for new or existing processes, services, or solutions. Experience in large IT environments , with a technical background or Healthcare experience advantageous . Other Knowledge, Skills and Abilities Required: Mentors the organization on Configuration Management concepts, policies, procedures and standards. Experience in adult education theories, concepts, and delivery techniques for product and process training. Other Knowledge, Skills and Abilities Preferred: 4 + years of relevant experience. Experience with SDLC, Agile and other delivery methodologies. Working knowledge of SCCM, SCOM, Okta, Epic and Workday advantageous. Combination of education and experience in lieu of a degree. Working Conditions: Periods of high stress and fluctuating workloads may occur . General office environment . Required to car travel to off-site locations, occasionally in adverse weather conditions . May have periods of constant interruptions. Prolonged periods of working alone. Physical Requirements Physical Demands: Lifting/ Carrying (0-50 lbs.), Stoop, Kneel, Squat, Crawling Work Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards Physical Requirements: Manual dexterity (eye/hand coordination), Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity - far, Acuity - near Hazards: Depth perception Mental/Sensory - Emotional Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional: Fast paced environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change Days EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

Job Description: Required Skills: 8+ years of IT experience, including 34 years with Oracle Cloud Infrastructure (OCI OCI Architect Associate or Professional certification required. Strong hands-on experience with Compute, Networking, IAM, Storage, Database, Monitoring. Experience with OCI governance and compliance tools. Scripting/automation proficiency (Terraform, Python, or Bash Hands-on with Oracle Autonomous Database or DBaaS. Excellent troubleshooting and problem-solving skills. Nice to Have: Experience working in large-scale or multi-agency OCI environments. Exposure to FedRAMP, FISMA, or other government compliance frameworks. Familiarity with ITSM tools (ServiceNow) and DevSecOps practices. If this role aligns with your background, please reply with your updated resume, expected rate, and availability. Looking forward to hearing from you We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.

Information Security Consultant, Security Platforms Engineering, Enterprise Information Systems (EIS) Full-Time, Hybrid - Springfield, MA The Opportunity Working closely with MassMutual business partners, you'll help design and implement solutions that address unique security challenges, streamline incident response, and automate critical workflows. The role is centered on building and maintaining resilient logging, data pipeline, and SOAR platforms in collaboration with the Security Operations Center and Security Intelligence teams, directly supporting our mission to enhance detection, response, and overall security posture. The Team We are looking for fast thinking, eager to learn team players to join the Security Platforms team. When you join the Security Platforms team, you'll be working with a group of people who are passionate about our security, innovation, and the success of our business partners. The Impact: This position offers the opportunity to play a key role in advancing our enterprise's centralized logging and SOAR capabilities. You will be responsible for deploying, managing, and optimizing centralized logging tools, data pipeline, and SOAR platforms at scale, ensuring robust visibility and rapid response across the organization. In addition, you will be working with internal customers and key stakeholders such as the Security Operations Center to onboard logs, manipulate data, create playbooks, write scripts, and configure integrations. The Minimum Qualifications Bachelors Degree or equivalent professional experience 5+ years of experience in information technology field 1+ years experience with centralized logging, SIEM, and data pipeline Weekly on-call duties assigned based on team rotation (currently once every 10 weeks) The Ideal Qualifications M aintaining SIEM and data pipeline platform stability, diagnosing and resolving issues related to the platforms, creating, responding to, and resolving alerts, onboarding and parsing data Experience with SOAR platforms Working knowledge of Terraform, GitHub, Jenkins, Amazon Machine Image (AMI) updates Experience with data manipulation and data science Expertise with regular expressions Hands on experience with or in support of any of the following vendors: Kafka, Sumo Logic, Splunk, Cribl, Crowdstrike, AWS, XSOAR, Torq, Palo Alto, Fortinet, Netskope, Google, Apple, Microsoft, Atlassian, and other applicable products preferred Experience with Linux system administration Experience with scripting languages, programming in JSON, JavaScript, python, and bash Experience with UNIX, Windows Servers, Java Knowledge of information security systems such as firewalls, intrusion detection, antivirus, data loss protection, vulnerability scanning, Active Directory, and LDAP Preferred knowledge of Database Management (MySQL, Sybase, Oracle, DB2, MS-SQL), building queries and developing stored procedures Information security solutions development either from an architect or engineering perspective Experience troubleshooting inside of a corporate network Experience with secure data communications and applications Extensive knowledge of current and upcoming IT security technologies Excellent written and oral communication skills and customer service skills Exceptional troubleshooting skills and ability to problem solve with little to no supervision Working knowledge of ServiceNow and JIRA tickets for customer assistance What to Expect as Part of MassMutual and the Team Regular collaboration within the Security Platforms Engineering team Focused one-on-one time with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

Information Security Consultant, Security Platforms Engineering, Enterprise Information Systems (EIS) Full-Time, Hybrid - Springfield, MA The Opportunity Working closely with MassMutual business partners, you'll help design and implement solutions that address unique security challenges, streamline incident response, and automate critical workflows. The role is centered on building and maintaining resilient logging, data pipeline, and SOAR platforms in collaboration with the Security Operations Center and Security Intelligence teams, directly supporting our mission to enhance detection, response, and overall security posture. The Team We are looking for fast thinking, eager to learn team players to join the Security Platforms team. When you join the Security Platforms team, you'll be working with a group of people who are passionate about our security, innovation, and the success of our business partners. The Impact: This position offers the opportunity to play a key role in advancing our enterprise's centralized logging and SOAR capabilities. You will be responsible for deploying, managing, and optimizing centralized logging tools, data pipeline, and SOAR platforms at scale, ensuring robust visibility and rapid response across the organization. In addition, you will be working with internal customers and key stakeholders such as the Security Operations Center to onboard logs, manipulate data, create playbooks, write scripts, and configure integrations. The Minimum Qualifications Bachelors Degree or equivalent professional experience 5+ years of experience in information technology field 1+ years experience with centralized logging, SIEM, and data pipeline Weekly on-call duties assigned based on team rotation (currently once every 10 weeks) The Ideal Qualifications M aintaining SIEM and data pipeline platform stability, diagnosing and resolving issues related to the platforms, creating, responding to, and resolving alerts, onboarding and parsing data Experience with SOAR platforms Working knowledge of Terraform, GitHub, Jenkins, Amazon Machine Image (AMI) updates Experience with data manipulation and data science Expertise with regular expressions Hands on experience with or in support of any of the following vendors: Kafka, Sumo Logic, Splunk, Cribl, Crowdstrike, AWS, XSOAR, Torq, Palo Alto, Fortinet, Netskope, Google, Apple, Microsoft, Atlassian, and other applicable products preferred Experience with Linux system administration Experience with scripting languages, programming in JSON, JavaScript, python, and bash Experience with UNIX, Windows Servers, Java Knowledge of information security systems such as firewalls, intrusion detection, antivirus, data loss protection, vulnerability scanning, Active Directory, and LDAP Preferred knowledge of Database Management (MySQL, Sybase, Oracle, DB2, MS-SQL), building queries and developing stored procedures Information security solutions development either from an architect or engineering perspective Experience troubleshooting inside of a corporate network Experience with secure data communications and applications Extensive knowledge of current and upcoming IT security technologies Excellent written and oral communication skills and customer service skills Exceptional troubleshooting skills and ability to problem solve with little to no supervision Working knowledge of ServiceNow and JIRA tickets for customer assistance What to Expect as Part of MassMutual and the Team Regular collaboration within the Security Platforms Engineering team Focused one-on-one time with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Information Security Consultant, Security Platforms Engineering, Enterprise Information Systems (EIS) Full-Time, Hybrid - Springfield, MA The Opportunity Working closely with MassMutual business partners, you'll help design and implement solutions that address unique security challenges, streamline incident response, and automate critical workflows. The role is centered on building and maintaining resilient logging, data pipeline, and SOAR platforms in collaboration with the Security Operations Center and Security Intelligence teams, directly supporting our mission to enhance detection, response, and overall security posture. The Team We are looking for fast thinking, eager to learn team players to join the Security Platforms team. When you join the Security Platforms team, you'll be working with a group of people who are passionate about our security, innovation, and the success of our business partners. The Impact: This position offers the opportunity to play a key role in advancing our enterprise's centralized logging and SOAR capabilities. You will be responsible for deploying, managing, and optimizing centralized logging tools, data pipeline, and SOAR platforms at scale, ensuring robust visibility and rapid response across the organization. In addition, you will be working with internal customers and key stakeholders such as the Security Operations Center to onboard logs, manipulate data, create playbooks, write scripts, and configure integrations. The Minimum Qualifications Bachelors Degree or equivalent professional experience 5+ years of experience in information technology field 1+ years experience with centralized logging, SIEM, and data pipeline Weekly on-call duties assigned based on team rotation (currently once every 10 weeks) The Ideal Qualifications M aintaining SIEM and data pipeline platform stability, diagnosing and resolving issues related to the platforms, creating, responding to, and resolving alerts, onboarding and parsing data Experience with SOAR platforms Working knowledge of Terraform, GitHub, Jenkins, Amazon Machine Image (AMI) updates Experience with data manipulation and data science Expertise with regular expressions Hands on experience with or in support of any of the following vendors: Kafka, Sumo Logic, Splunk, Cribl, Crowdstrike, AWS, XSOAR, Torq, Palo Alto, Fortinet, Netskope, Google, Apple, Microsoft, Atlassian, and other applicable products preferred Experience with Linux system administration Experience with scripting languages, programming in JSON, JavaScript, python, and bash Experience with UNIX, Windows Servers, Java Knowledge of information security systems such as firewalls, intrusion detection, antivirus, data loss protection, vulnerability scanning, Active Directory, and LDAP Preferred knowledge of Database Management (MySQL, Sybase, Oracle, DB2, MS-SQL), building queries and developing stored procedures Information security solutions development either from an architect or engineering perspective Experience troubleshooting inside of a corporate network Experience with secure data communications and applications Extensive knowledge of current and upcoming IT security technologies Excellent written and oral communication skills and customer service skills Exceptional troubleshooting skills and ability to problem solve with little to no supervision Working knowledge of ServiceNow and JIRA tickets for customer assistance What to Expect as Part of MassMutual and the Team Regular collaboration within the Security Platforms Engineering team Focused one-on-one time with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

The Opportunity The Head of Enterprise Enablement Platforms is a senior leader responsible for the strategic direction, integration, and optimization of MassMutual's core collaboration and productivity platforms-including ServiceNow, Microsoft 365, Slack, Zoom, Teams, and Atlassian-with a strong focus on AI enablement and automation. This role will drive the adoption of AI-powered capabilities across platforms to enhance employee experience, operational efficiency, and business agility. The Team You will lead a multi-disciplinary global team, including senior managers and specialized platform experts. The team is collaborative, agile, and focused on innovation and accountability. You will foster a high-performance, inclusive culture and develop talent strategies to build AI fluency and platform expertise across the organization. The Impact: Develop and execute a 1-3+ year strategic roadmap for enterprise enablement platforms with a focus on AI integration, automation, and intelligent workflows Partner with Enterprise Architecture and Research & Development teams to embed AI capabilities into platform services (e.g., virtual agents, intelligent routing, predictive analytics) Lead platform modernization efforts, ensuring alignment with digital transformation and AI-first strategies Promote a culture of innovation by enabling employees to contribute ideas and participate in proof-of-concept initiatives Oversee platform governance, performance, and lifecycle management across enterprise platforms including ServiceNow, Microsoft, Slack, Zoom, Teams, and Atlassian Define and monitor KPIs, SLAs, and AI-driven metrics to ensure platform reliability, adoption, and value realization Optimize licensing, usage, and cost efficiency through data-driven insights and automation Serve as a strategic advisor to senior leadership on platform and AI enablement opportunities Collaborate with business, IT, security, and compliance stakeholders to ensure alignment and adoption Lead change management efforts to drive user engagement and maximize ROI from platform investments Manage, coach, and motivate a global team while building a strong, diverse talent pipeline Manage vendor relationships and external partnerships Execute operational strategy with latitude in day-to-day decision-making Implement short- to medium-term strategies (1-3 years); contribute to broader strategic planning Manage teams performing multiple functions/disciplines, including exempt and non-exempt employees The Minimum Qualifications Bachelor's degree in Technology, Business, or related field 10+ years of experience in enterprise technology, with 5+ years in senior leadership roles Proven track record in managing and scaling enterprise platforms (ServiceNow, Microsoft Copilot, Slack, Zoom, Teams, Atlassian) Deep understanding of AI technologies and their application in enterprise environments Experience leading platform modernization and AI transformation initiatives Strong financial acumen with experience managing large-scale budgets Exceptional communication, stakeholder management, and strategic planning skills Authorized to work in the U.S. The Ideal Qualifications Experience with AI/ML platforms (e.g., Azure AI, OpenAI, ServiceNow AI, Microsoft Copilot) Familiarity with agile, DevOps, and product management methodologies MBA or advanced degree in a relevant field Excellent facilitation, collaboration, and change management skills Strong financial acumen and data-driven decision-making Ability to work across all organizational levels and in complex environments Global travel flexibility and self-driven work ethic Excellent written and communication skills Ability to multitask, solve problems resourcefully, and work well under pressure Experience with strategic planning, business development, or stakeholder management MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

The Opportunity The Head of Enterprise Enablement Platforms is a senior leader responsible for the strategic direction, integration, and optimization of MassMutual's core collaboration and productivity platforms-including ServiceNow, Microsoft 365, Slack, Zoom, Teams, and Atlassian-with a strong focus on AI enablement and automation. This role will drive the adoption of AI-powered capabilities across platforms to enhance employee experience, operational efficiency, and business agility. The Team You will lead a multi-disciplinary global team, including senior managers and specialized platform experts. The team is collaborative, agile, and focused on innovation and accountability. You will foster a high-performance, inclusive culture and develop talent strategies to build AI fluency and platform expertise across the organization. The Impact: Develop and execute a 1-3+ year strategic roadmap for enterprise enablement platforms with a focus on AI integration, automation, and intelligent workflows Partner with Enterprise Architecture and Research & Development teams to embed AI capabilities into platform services (e.g., virtual agents, intelligent routing, predictive analytics) Lead platform modernization efforts, ensuring alignment with digital transformation and AI-first strategies Promote a culture of innovation by enabling employees to contribute ideas and participate in proof-of-concept initiatives Oversee platform governance, performance, and lifecycle management across enterprise platforms including ServiceNow, Microsoft, Slack, Zoom, Teams, and Atlassian Define and monitor KPIs, SLAs, and AI-driven metrics to ensure platform reliability, adoption, and value realization Optimize licensing, usage, and cost efficiency through data-driven insights and automation Serve as a strategic advisor to senior leadership on platform and AI enablement opportunities Collaborate with business, IT, security, and compliance stakeholders to ensure alignment and adoption Lead change management efforts to drive user engagement and maximize ROI from platform investments Manage, coach, and motivate a global team while building a strong, diverse talent pipeline Manage vendor relationships and external partnerships Execute operational strategy with latitude in day-to-day decision-making Implement short- to medium-term strategies (1-3 years); contribute to broader strategic planning Manage teams performing multiple functions/disciplines, including exempt and non-exempt employees The Minimum Qualifications Bachelor's degree in Technology, Business, or related field 10+ years of experience in enterprise technology, with 5+ years in senior leadership roles Proven track record in managing and scaling enterprise platforms (ServiceNow, Microsoft Copilot, Slack, Zoom, Teams, Atlassian) Deep understanding of AI technologies and their application in enterprise environments Experience leading platform modernization and AI transformation initiatives Strong financial acumen with experience managing large-scale budgets Exceptional communication, stakeholder management, and strategic planning skills Authorized to work in the U.S. The Ideal Qualifications Experience with AI/ML platforms (e.g., Azure AI, OpenAI, ServiceNow AI, Microsoft Copilot) Familiarity with agile, DevOps, and product management methodologies MBA or advanced degree in a relevant field Excellent facilitation, collaboration, and change management skills Strong financial acumen and data-driven decision-making Ability to work across all organizational levels and in complex environments Global travel flexibility and self-driven work ethic Excellent written and communication skills Ability to multitask, solve problems resourcefully, and work well under pressure Experience with strategic planning, business development, or stakeholder management MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

The Opportunity The Head of Enterprise Enablement Platforms is a senior leader responsible for the strategic direction, integration, and optimization of MassMutual's core collaboration and productivity platforms-including ServiceNow, Microsoft 365, Slack, Zoom, Teams, and Atlassian-with a strong focus on AI enablement and automation. This role will drive the adoption of AI-powered capabilities across platforms to enhance employee experience, operational efficiency, and business agility. The Team You will lead a multi-disciplinary global team, including senior managers and specialized platform experts. The team is collaborative, agile, and focused on innovation and accountability. You will foster a high-performance, inclusive culture and develop talent strategies to build AI fluency and platform expertise across the organization. The Impact: Develop and execute a 1-3+ year strategic roadmap for enterprise enablement platforms with a focus on AI integration, automation, and intelligent workflows Partner with Enterprise Architecture and Research & Development teams to embed AI capabilities into platform services (e.g., virtual agents, intelligent routing, predictive analytics) Lead platform modernization efforts, ensuring alignment with digital transformation and AI-first strategies Promote a culture of innovation by enabling employees to contribute ideas and participate in proof-of-concept initiatives Oversee platform governance, performance, and lifecycle management across enterprise platforms including ServiceNow, Microsoft, Slack, Zoom, Teams, and Atlassian Define and monitor KPIs, SLAs, and AI-driven metrics to ensure platform reliability, adoption, and value realization Optimize licensing, usage, and cost efficiency through data-driven insights and automation Serve as a strategic advisor to senior leadership on platform and AI enablement opportunities Collaborate with business, IT, security, and compliance stakeholders to ensure alignment and adoption Lead change management efforts to drive user engagement and maximize ROI from platform investments Manage, coach, and motivate a global team while building a strong, diverse talent pipeline Manage vendor relationships and external partnerships Execute operational strategy with latitude in day-to-day decision-making Implement short- to medium-term strategies (1-3 years); contribute to broader strategic planning Manage teams performing multiple functions/disciplines, including exempt and non-exempt employees The Minimum Qualifications Bachelor's degree in Technology, Business, or related field 10+ years of experience in enterprise technology, with 5+ years in senior leadership roles Proven track record in managing and scaling enterprise platforms (ServiceNow, Microsoft Copilot, Slack, Zoom, Teams, Atlassian) Deep understanding of AI technologies and their application in enterprise environments Experience leading platform modernization and AI transformation initiatives Strong financial acumen with experience managing large-scale budgets Exceptional communication, stakeholder management, and strategic planning skills Authorized to work in the U.S. The Ideal Qualifications Experience with AI/ML platforms (e.g., Azure AI, OpenAI, ServiceNow AI, Microsoft Copilot) Familiarity with agile, DevOps, and product management methodologies MBA or advanced degree in a relevant field Excellent facilitation, collaboration, and change management skills Strong financial acumen and data-driven decision-making Ability to work across all organizational levels and in complex environments Global travel flexibility and self-driven work ethic Excellent written and communication skills Ability to multitask, solve problems resourcefully, and work well under pressure Experience with strategic planning, business development, or stakeholder management MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.