Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, BizOps Biz Ops Manager Who is Mastercard?At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.Technology at MastercardWhat we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what's next. About the Role The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE)The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.We are seeking a highly motivated and experienced Sr./Lead/Principal Site Reliability Engineer (SRE) to join our growing team. You will play a critical role in ensuring the reliability, scalability, and performance of our applications, supporting essential services that power Mastercard's global operations. As a thought leader in your field, you will bring technical expertise, a passion for automation, and the ability to mentor.We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle. Experienced in Operations readiness of the application, site reliability engineering, Automations and ITSM practices. Hands experience on creating various dashboards for the team and for the senior leadership. All About You The ideal candidate will have experience in many of these areas:• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.• Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.• Experience with algorithms, data structures, scripting, pipeline management, and software design• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.• Interest in designing, analyzing, and troubleshooting large-scale distributed systems.• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.• Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.• Comfortable collaborating with cross-functional teams to ensure that expected system behavior is understood and monitoring exists to detect anomalies. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $122,000 - $207,000 USD
04/02/2026
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, BizOps Biz Ops Manager Who is Mastercard?At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.Technology at MastercardWhat we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what's next. About the Role The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE)The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.We are seeking a highly motivated and experienced Sr./Lead/Principal Site Reliability Engineer (SRE) to join our growing team. You will play a critical role in ensuring the reliability, scalability, and performance of our applications, supporting essential services that power Mastercard's global operations. As a thought leader in your field, you will bring technical expertise, a passion for automation, and the ability to mentor.We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle. Experienced in Operations readiness of the application, site reliability engineering, Automations and ITSM practices. Hands experience on creating various dashboards for the team and for the senior leadership. All About You The ideal candidate will have experience in many of these areas:• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.• Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.• Experience with algorithms, data structures, scripting, pipeline management, and software design• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.• Interest in designing, analyzing, and troubleshooting large-scale distributed systems.• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.• Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.• Comfortable collaborating with cross-functional teams to ensure that expected system behavior is understood and monitoring exists to detect anomalies. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $122,000 - $207,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, BizOps Overview: The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE) The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. Are you a born problem solver who loves to figure out how something works? Do you have a desire to channel work through CI/CD and promote consistency/efficiency? Do you have a low tolerance for manual work and look to automate everything you can? We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Responsibilities • Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement. • Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns • Support services before they go live through activities such as operational design consulting, capacity planning and launch reviews. • Maintain services once they are live by measuring and monitoring availability, latency and overall system health. • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. • Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. • Practice sustainable incident response and blameless postmortems. • Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover • Work with a global team spread across tech hubs in multiple geographies and time zones • Share knowledge and mentor junior resources Qualifications • Bachelor degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience, within Security and/or Enterprise Monitoring Context, REQUIRED. • Experience working through others to solve complex business problems and effect change. • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. • Ability to challenge current practices to promote efficiencies and deliver positive results. • We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. • Interest in designing, analyzing and troubleshooting large-scale distributed systems. •Strong project management skills and success in managing large-scale cross-functional teams • Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. We are seeking leaders with an appetite for change and who can push the boundaries of what can be completed through automation, while managing service levels for some of Mastercard's most critical security services." Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $122,000 - $207,000 USD
04/02/2026
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, BizOps Overview: The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE) The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. Are you a born problem solver who loves to figure out how something works? Do you have a desire to channel work through CI/CD and promote consistency/efficiency? Do you have a low tolerance for manual work and look to automate everything you can? We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Responsibilities • Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement. • Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns • Support services before they go live through activities such as operational design consulting, capacity planning and launch reviews. • Maintain services once they are live by measuring and monitoring availability, latency and overall system health. • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. • Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. • Practice sustainable incident response and blameless postmortems. • Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover • Work with a global team spread across tech hubs in multiple geographies and time zones • Share knowledge and mentor junior resources Qualifications • Bachelor degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience, within Security and/or Enterprise Monitoring Context, REQUIRED. • Experience working through others to solve complex business problems and effect change. • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. • Ability to challenge current practices to promote efficiencies and deliver positive results. • We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. • Interest in designing, analyzing and troubleshooting large-scale distributed systems. •Strong project management skills and success in managing large-scale cross-functional teams • Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. We are seeking leaders with an appetite for change and who can push the boundaries of what can be completed through automation, while managing service levels for some of Mastercard's most critical security services." Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $122,000 - $207,000 USD
Description Summary: The Imaging Administrator will work to ensure efficient and effective operations for a variety of departments that produce medical images. The responsibilities include but are not limited to, maintaining various imaging applications as applicable to multiple service lines (radiology, cardiology, etc.). This includes the design, development, coordination, and delivery of value-added services that support and enhance solutions that retrieve, analyze, enhance, and exchange digitized medical images. The Imaging Administrator will act as a liaison in all medical imaging initiatives. They will participate in overseeing and coordinating existing and new imaging-related initiatives. This Job will provide support to end users. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Administers and supports various radiology PACS, and cardiology PACS (Sectra, Lumedx, Merge Cardio, Philips ISCV) as well as advanced imaging applications, interfaces, and storage architecture(s) and related technologies (e.g., voice recognition). Serves as a key onsite IT resource for implementation and support of medical imaging applications at a facility. Provides support for hemodynamic systems (Merge Hemo, Philips XPer, GE Maclab) and electrophysiology mapping applications (Boston Scientific Rhythmia, Biosense Webster Carto 3). Coordinates and assists in DICOM SR mappings to ancillary systems. Operates as a liaison between vendors, BioMed, IS business partners, and ancillary support teams. Provide second-level support as a local medical imaging subject matter expert to resolve incidents or fulfill requests; provide status on user issues. Performs medical imaging application maintenance and testing. Provides input to division policies and procedures and training documentation for medical imaging applications and processes. Collaborates in the Imaging Team's development of standard medical imaging education & documentation. Delivers hands-on training for medical imaging applications. Reviews and provides input to Information Security plans regarding medical imaging security requirements to meet HIPAA requirements on medical imaging applications. Participates in special projects as needed. Responsible for the continued monitoring of the overall health of the imaging system(s). Works closely with department directors/managers to ensure timely and complete capture of digital image data into the medical imaging software application(s), as well as network transmission. Assists with the development and utilization of operating standards, policies, procedures, and industry best practices related to medical imaging. Compiles and analyzes support data and recommends procedural and educational changes as appropriate. Acts as liaison between departments on medical imaging initiatives and procedures, assisting with new medical imaging endeavors both invasive and non-invasive. Utilizes basic concepts, standards, and tools relating to database administration. Reads, analyzes, and interprets complex documents; able to identify/interpret technical requirements/specifications. Explains imaging technology concepts/requirements to technical and non-technical audiences. Works effectively on concurrent multidisciplinary initiatives. Conveys information effectively in verbal and written communication. Works well with all clinical disciplines and staff of all CHRISTUS facilities. Participates in a rotating on-call schedule with other CHRISTUS ministries. Documents support cases in appropriate IT Service Management (ITSM) for pattern tracking. Performs other duties as assigned. Job Requirements: Education/Skills Associate's degree in Healthcare or IT, or 4 years of experience in PACS administration in lieu of a degree required Bachelor's degree preferred Experience 2 years of related healthcare experience required Medical Imaging experience preferred Basic computer experience required Licenses, Registrations, or Certifications Registered by CIIP, PARCA, ARRT, RDMS, or CNMT preferred Work Schedule: 5 Days - 8 Hours Work Type: Full Time
04/01/2026
Full time
Description Summary: The Imaging Administrator will work to ensure efficient and effective operations for a variety of departments that produce medical images. The responsibilities include but are not limited to, maintaining various imaging applications as applicable to multiple service lines (radiology, cardiology, etc.). This includes the design, development, coordination, and delivery of value-added services that support and enhance solutions that retrieve, analyze, enhance, and exchange digitized medical images. The Imaging Administrator will act as a liaison in all medical imaging initiatives. They will participate in overseeing and coordinating existing and new imaging-related initiatives. This Job will provide support to end users. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Administers and supports various radiology PACS, and cardiology PACS (Sectra, Lumedx, Merge Cardio, Philips ISCV) as well as advanced imaging applications, interfaces, and storage architecture(s) and related technologies (e.g., voice recognition). Serves as a key onsite IT resource for implementation and support of medical imaging applications at a facility. Provides support for hemodynamic systems (Merge Hemo, Philips XPer, GE Maclab) and electrophysiology mapping applications (Boston Scientific Rhythmia, Biosense Webster Carto 3). Coordinates and assists in DICOM SR mappings to ancillary systems. Operates as a liaison between vendors, BioMed, IS business partners, and ancillary support teams. Provide second-level support as a local medical imaging subject matter expert to resolve incidents or fulfill requests; provide status on user issues. Performs medical imaging application maintenance and testing. Provides input to division policies and procedures and training documentation for medical imaging applications and processes. Collaborates in the Imaging Team's development of standard medical imaging education & documentation. Delivers hands-on training for medical imaging applications. Reviews and provides input to Information Security plans regarding medical imaging security requirements to meet HIPAA requirements on medical imaging applications. Participates in special projects as needed. Responsible for the continued monitoring of the overall health of the imaging system(s). Works closely with department directors/managers to ensure timely and complete capture of digital image data into the medical imaging software application(s), as well as network transmission. Assists with the development and utilization of operating standards, policies, procedures, and industry best practices related to medical imaging. Compiles and analyzes support data and recommends procedural and educational changes as appropriate. Acts as liaison between departments on medical imaging initiatives and procedures, assisting with new medical imaging endeavors both invasive and non-invasive. Utilizes basic concepts, standards, and tools relating to database administration. Reads, analyzes, and interprets complex documents; able to identify/interpret technical requirements/specifications. Explains imaging technology concepts/requirements to technical and non-technical audiences. Works effectively on concurrent multidisciplinary initiatives. Conveys information effectively in verbal and written communication. Works well with all clinical disciplines and staff of all CHRISTUS facilities. Participates in a rotating on-call schedule with other CHRISTUS ministries. Documents support cases in appropriate IT Service Management (ITSM) for pattern tracking. Performs other duties as assigned. Job Requirements: Education/Skills Associate's degree in Healthcare or IT, or 4 years of experience in PACS administration in lieu of a degree required Bachelor's degree preferred Experience 2 years of related healthcare experience required Medical Imaging experience preferred Basic computer experience required Licenses, Registrations, or Certifications Registered by CIIP, PARCA, ARRT, RDMS, or CNMT preferred Work Schedule: 5 Days - 8 Hours Work Type: Full Time
Description Summary: The Imaging Administrator will work to ensure efficient and effective operations for a variety of departments that produce medical images. The responsibilities include but are not limited to, maintaining various imaging applications as applicable to multiple service lines (radiology, cardiology, etc.). This includes the design, development, coordination, and delivery of value-added services that support and enhance solutions that retrieve, analyze, enhance, and exchange digitized medical images. The Imaging Administrator will act as a liaison in all medical imaging initiatives. They will participate in overseeing and coordinating existing and new imaging-related initiatives. This Job will provide support to end users. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Administers and supports various radiology PACS, and cardiology PACS (Sectra, Lumedx, Merge Cardio, Philips ISCV) as well as advanced imaging applications, interfaces, and storage architecture(s) and related technologies (e.g., voice recognition). Serves as a key onsite IT resource for implementation and support of medical imaging applications at a facility. Provides support for hemodynamic systems (Merge Hemo, Philips XPer, GE Maclab) and electrophysiology mapping applications (Boston Scientific Rhythmia, Biosense Webster Carto 3). Coordinates and assists in DICOM SR mappings to ancillary systems. Operates as a liaison between vendors, BioMed, IS business partners, and ancillary support teams. Provide second-level support as a local medical imaging subject matter expert to resolve incidents or fulfill requests; provide status on user issues. Performs medical imaging application maintenance and testing. Provides input to division policies and procedures and training documentation for medical imaging applications and processes. Collaborates in the Imaging Team's development of standard medical imaging education & documentation. Delivers hands-on training for medical imaging applications. Reviews and provides input to Information Security plans regarding medical imaging security requirements to meet HIPAA requirements on medical imaging applications. Participates in special projects as needed. Responsible for the continued monitoring of the overall health of the imaging system(s). Works closely with department directors/managers to ensure timely and complete capture of digital image data into the medical imaging software application(s), as well as network transmission. Assists with the development and utilization of operating standards, policies, procedures, and industry best practices related to medical imaging. Compiles and analyzes support data and recommends procedural and educational changes as appropriate. Acts as liaison between departments on medical imaging initiatives and procedures, assisting with new medical imaging endeavors both invasive and non-invasive. Utilizes basic concepts, standards, and tools relating to database administration. Reads, analyzes, and interprets complex documents; able to identify/interpret technical requirements/specifications. Explains imaging technology concepts/requirements to technical and non-technical audiences. Works effectively on concurrent multidisciplinary initiatives. Conveys information effectively in verbal and written communication. Works well with all clinical disciplines and staff of all CHRISTUS facilities. Participates in a rotating on-call schedule with other CHRISTUS ministries. Documents support cases in appropriate IT Service Management (ITSM) for pattern tracking. Performs other duties as assigned. Job Requirements: Education/Skills Associate's degree in Healthcare or IT, or 4 years of experience in PACS administration in lieu of a degree required Bachelor's degree preferred Experience 2 years of related healthcare experience required Medical Imaging experience preferred Basic computer experience required Licenses, Registrations, or Certifications Registered by CIIP, PARCA, ARRT, RDMS, or CNMT preferred Work Schedule: 5 Days - 8 Hours Work Type: Full Time
04/01/2026
Full time
Description Summary: The Imaging Administrator will work to ensure efficient and effective operations for a variety of departments that produce medical images. The responsibilities include but are not limited to, maintaining various imaging applications as applicable to multiple service lines (radiology, cardiology, etc.). This includes the design, development, coordination, and delivery of value-added services that support and enhance solutions that retrieve, analyze, enhance, and exchange digitized medical images. The Imaging Administrator will act as a liaison in all medical imaging initiatives. They will participate in overseeing and coordinating existing and new imaging-related initiatives. This Job will provide support to end users. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Administers and supports various radiology PACS, and cardiology PACS (Sectra, Lumedx, Merge Cardio, Philips ISCV) as well as advanced imaging applications, interfaces, and storage architecture(s) and related technologies (e.g., voice recognition). Serves as a key onsite IT resource for implementation and support of medical imaging applications at a facility. Provides support for hemodynamic systems (Merge Hemo, Philips XPer, GE Maclab) and electrophysiology mapping applications (Boston Scientific Rhythmia, Biosense Webster Carto 3). Coordinates and assists in DICOM SR mappings to ancillary systems. Operates as a liaison between vendors, BioMed, IS business partners, and ancillary support teams. Provide second-level support as a local medical imaging subject matter expert to resolve incidents or fulfill requests; provide status on user issues. Performs medical imaging application maintenance and testing. Provides input to division policies and procedures and training documentation for medical imaging applications and processes. Collaborates in the Imaging Team's development of standard medical imaging education & documentation. Delivers hands-on training for medical imaging applications. Reviews and provides input to Information Security plans regarding medical imaging security requirements to meet HIPAA requirements on medical imaging applications. Participates in special projects as needed. Responsible for the continued monitoring of the overall health of the imaging system(s). Works closely with department directors/managers to ensure timely and complete capture of digital image data into the medical imaging software application(s), as well as network transmission. Assists with the development and utilization of operating standards, policies, procedures, and industry best practices related to medical imaging. Compiles and analyzes support data and recommends procedural and educational changes as appropriate. Acts as liaison between departments on medical imaging initiatives and procedures, assisting with new medical imaging endeavors both invasive and non-invasive. Utilizes basic concepts, standards, and tools relating to database administration. Reads, analyzes, and interprets complex documents; able to identify/interpret technical requirements/specifications. Explains imaging technology concepts/requirements to technical and non-technical audiences. Works effectively on concurrent multidisciplinary initiatives. Conveys information effectively in verbal and written communication. Works well with all clinical disciplines and staff of all CHRISTUS facilities. Participates in a rotating on-call schedule with other CHRISTUS ministries. Documents support cases in appropriate IT Service Management (ITSM) for pattern tracking. Performs other duties as assigned. Job Requirements: Education/Skills Associate's degree in Healthcare or IT, or 4 years of experience in PACS administration in lieu of a degree required Bachelor's degree preferred Experience 2 years of related healthcare experience required Medical Imaging experience preferred Basic computer experience required Licenses, Registrations, or Certifications Registered by CIIP, PARCA, ARRT, RDMS, or CNMT preferred Work Schedule: 5 Days - 8 Hours Work Type: Full Time
Genesis10 is currently seeking a Senior Systems Engineer for a 6-month contract to hire opportunity located in Indianapolis, IN. Job Summary: The Senior Systems Engineer is responsible for the design recommendation, project implementation, and ongoing management of the client's enterprise systems with a strong emphasis on Microsoft 365, Azure/Entra ID, and Citrix administration. This role ensures the reliability, security, and performance of core infrastructure supporting over 25 locations across North America and Europe. Responsibilities: Microsoft 365, Azure, and Entra ID Management Administer Microsoft 365 tenant, including Exchange Online, SharePoint, OneDrive, Teams, Intune, Copilot, as well as application integration and SSO. Manage Azure Active Directory (Entra ID) hybrid identity integrations, conditional access policies, and MFA enforcement. Monitor and remediate Azure AD Connect and Entra Connect sync issues. Support and secure Intune/Endpoint Manager for device configuration, compliance, and application delivery. Develop and enforce role-based access controls (RBAC) and governance across M365 workloads. Citrix Administration Architect, Manage, and support Citrix Virtual Desktops and Apps. Optimize performance, user profiles, and application delivery. Integrate Citrix authentication with Entra ID and Azure MFA. Troubleshoot Citrix session issues and maintain high availability of Citrix infrastructure. Core Infrastructure and Systems Maintain Dell VxRail, VMware, and Nutanix environments. Manage Windows Server infrastructure including AD DS, DNS, DHCP, and Group Policy. Support on-premise and cloud infrastructure. Ensure system security using SentinelOne, CrowdStrike, and related endpoint protection in cooperation with the security team. Backup, DR, and Compliance Configure, monitor, and troubleshoot backup. Test and document DR and Business Continuity procedures regularly. Support compliance frameworks including HIPAA, SOC2 Type II and ISO 27001. M&A and Strategic Projects Participate in integration efforts for newly acquired organizations, focusing on M365/Azure consolidation and Citrix access enablement. Collaborate with leadership in maintaining a scalable, secure hybrid-cloud infrastructure. Qualifications: Professional Expertise Proven experience managing Microsoft 365 and Azure/Entra in an enterprise hybrid environment. Hands-on Citrix architecture and administration experience. Strong understanding of Windows Server, Active Directory, and VMware/Nutanix platforms. Familiarity with ITIL/ITSM principles and change control processes. Hands on experience with audit, controls, and compliance for HIPAA, SOC2 Type II, NIST , and ISO 27001. Personal Skills Excellent documentation and communication skills. Analytical and methodical and collaborative troubleshooting ability. Comfortable managing multiple projects with minimal supervision. Preferred PowerShell scripting for automation. Experience integrating Citrix with Azure AD or Entra. Understanding of compliance controls and secure identity management. Pay range: $45.00-50.00 per hour W2 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/01/2026
Full time
Genesis10 is currently seeking a Senior Systems Engineer for a 6-month contract to hire opportunity located in Indianapolis, IN. Job Summary: The Senior Systems Engineer is responsible for the design recommendation, project implementation, and ongoing management of the client's enterprise systems with a strong emphasis on Microsoft 365, Azure/Entra ID, and Citrix administration. This role ensures the reliability, security, and performance of core infrastructure supporting over 25 locations across North America and Europe. Responsibilities: Microsoft 365, Azure, and Entra ID Management Administer Microsoft 365 tenant, including Exchange Online, SharePoint, OneDrive, Teams, Intune, Copilot, as well as application integration and SSO. Manage Azure Active Directory (Entra ID) hybrid identity integrations, conditional access policies, and MFA enforcement. Monitor and remediate Azure AD Connect and Entra Connect sync issues. Support and secure Intune/Endpoint Manager for device configuration, compliance, and application delivery. Develop and enforce role-based access controls (RBAC) and governance across M365 workloads. Citrix Administration Architect, Manage, and support Citrix Virtual Desktops and Apps. Optimize performance, user profiles, and application delivery. Integrate Citrix authentication with Entra ID and Azure MFA. Troubleshoot Citrix session issues and maintain high availability of Citrix infrastructure. Core Infrastructure and Systems Maintain Dell VxRail, VMware, and Nutanix environments. Manage Windows Server infrastructure including AD DS, DNS, DHCP, and Group Policy. Support on-premise and cloud infrastructure. Ensure system security using SentinelOne, CrowdStrike, and related endpoint protection in cooperation with the security team. Backup, DR, and Compliance Configure, monitor, and troubleshoot backup. Test and document DR and Business Continuity procedures regularly. Support compliance frameworks including HIPAA, SOC2 Type II and ISO 27001. M&A and Strategic Projects Participate in integration efforts for newly acquired organizations, focusing on M365/Azure consolidation and Citrix access enablement. Collaborate with leadership in maintaining a scalable, secure hybrid-cloud infrastructure. Qualifications: Professional Expertise Proven experience managing Microsoft 365 and Azure/Entra in an enterprise hybrid environment. Hands-on Citrix architecture and administration experience. Strong understanding of Windows Server, Active Directory, and VMware/Nutanix platforms. Familiarity with ITIL/ITSM principles and change control processes. Hands on experience with audit, controls, and compliance for HIPAA, SOC2 Type II, NIST , and ISO 27001. Personal Skills Excellent documentation and communication skills. Analytical and methodical and collaborative troubleshooting ability. Comfortable managing multiple projects with minimal supervision. Preferred PowerShell scripting for automation. Experience integrating Citrix with Azure AD or Entra. Understanding of compliance controls and secure identity management. Pay range: $45.00-50.00 per hour W2 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Arun, at (or) Tenish, at Title: Senior Network Automation Engineer (Hybrid) Duration: 12 Months with the possibility of extension based on demand Location: Charlotte, NC Hybrid (preferred) 1-2 days/week onsite - preferable to candidates within 1 hour of Charlotte, NC or Corning, NY. Schedule: M-F, 8am - 5pm. OT possible. Some flexibility may be required due to work with global teams. Potential travel of up to 5% (for Corning, NY candidates), domestic only. Expected as 1x per quarter travel onsite to Charlotte, NC location. Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Scope of Position: Our client is seeking a Senior Network Automation Engineer to serve as a technical leader in designing, developing, and operating large scale network automation solutions across enterprise environments. This role requires deep hands on experience with Arista automation using AVD (Arista Validated Designs), strong Infrastructure as Code (IaC) principles, and proven expertise building and maintaining CI/CD pipelines for network automation. The ideal candidate has an automation first mindset, thrives in complex enterprise environments, and partners closely with network engineering, operations, security, and platform teams to drive standardization, scalability, and operational efficiency. Responsibilities: Key Responsibilities Network Automation and Engineering Act as a senior subject matter expert for network automation across routing, switching, data center, and campus environments. Design, develop, and maintain Arista AVD based automation frameworks for Day 0, Day 1, and Day 2 operations. Translate network designs and standards into reusable, modular automation artifacts (roles, collections, templates, and pipelines). Drive adoption of Infrastructure as Code principles for network provisioning, configuration, and compliance. CI/CD and Automation Platforms Architect and maintain CI/CD pipelines for network automation using tools such as GitHub/GitLab, Jenkins, Azure DevOps, or similar platforms. Implement automated testing, validation, and deployment workflows for network changes (linting, pre checks, topology validation, config diffs). Enforce version control, branching strategies, and peer review processes for all automation code. Integrate automation pipelines with enterprise systems such as ITSM, IPAM, and source of truth platforms where applicable. Standards, Quality and Governance Ensure automation solutions align with enterprise architecture standards, security policies, and compliance requirements. Develop automated configuration compliance checks and remediation workflows. Produce and maintain clear technical documentation, including design standards, runbooks, and automation usage guides. Participate in architecture reviews and provide technical approval for significant network or automation changes. Leadership and Collaboration Serve as a technical mentor and leader for network and automation engineers. Partner with operations teams to transition manual workflows into reliable, automated solutions. Collaborate cross functionally with security, cloud, DevOps, and manufacturing/OT teams to deliver end to end automation. Act as an escalation point for complex automation or network related issues. Education and Experience: Bachelor's degree in Information Technology (minimum required) 7 years of experience in network engineering within large enterprise or service provider environments. 5 years of hands on network automation experience, including large scale deployments. Enterprise experience is required. Manufacturing industry experience is preferred, but not required. Demonstrated experience leading or owning automation frameworks and standards. Required Skills Fluent in English, with excellent verbal and written communication skills Strong interpersonal abilities to collaborate effectively across teams and stakeholders. Strong hands on experience with Arista automation using AVD in production enterprise environments. Advanced experience with Ansible, Python, and data models (YAML, JSON). Proven expertise building and operating CI/CD pipelines for infrastructure or network automation. Solid understanding of Git based workflows, code reviews, and release management. Deep knowledge of enterprise networking concepts (routing, switching, EVPN/VXLAN, BGP, OSPF). Experience working with device APIs and modern automation interfaces (eAPI, REST, gNMI, etc.). Desired Skills Experience integrating network automation with ITSM platforms (e.g., ServiceNow). Exposure to cloud networking automation (AWS, Azure) and hybrid environments. Experience in manufacturing or OT network environments. Familiarity with testing frameworks, linting tools, and automation validation pipelines. Certification for Arista Cloud Engineer (ACE): L5 Interview Process: 2 rounds - 45-minute video interviews. First round with direct manager and Architect, second round with Director. 3rd round possible if required for candidate consideration. About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. JSON, Python, Ansible, YAML
04/01/2026
Full time
DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Arun, at (or) Tenish, at Title: Senior Network Automation Engineer (Hybrid) Duration: 12 Months with the possibility of extension based on demand Location: Charlotte, NC Hybrid (preferred) 1-2 days/week onsite - preferable to candidates within 1 hour of Charlotte, NC or Corning, NY. Schedule: M-F, 8am - 5pm. OT possible. Some flexibility may be required due to work with global teams. Potential travel of up to 5% (for Corning, NY candidates), domestic only. Expected as 1x per quarter travel onsite to Charlotte, NC location. Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Scope of Position: Our client is seeking a Senior Network Automation Engineer to serve as a technical leader in designing, developing, and operating large scale network automation solutions across enterprise environments. This role requires deep hands on experience with Arista automation using AVD (Arista Validated Designs), strong Infrastructure as Code (IaC) principles, and proven expertise building and maintaining CI/CD pipelines for network automation. The ideal candidate has an automation first mindset, thrives in complex enterprise environments, and partners closely with network engineering, operations, security, and platform teams to drive standardization, scalability, and operational efficiency. Responsibilities: Key Responsibilities Network Automation and Engineering Act as a senior subject matter expert for network automation across routing, switching, data center, and campus environments. Design, develop, and maintain Arista AVD based automation frameworks for Day 0, Day 1, and Day 2 operations. Translate network designs and standards into reusable, modular automation artifacts (roles, collections, templates, and pipelines). Drive adoption of Infrastructure as Code principles for network provisioning, configuration, and compliance. CI/CD and Automation Platforms Architect and maintain CI/CD pipelines for network automation using tools such as GitHub/GitLab, Jenkins, Azure DevOps, or similar platforms. Implement automated testing, validation, and deployment workflows for network changes (linting, pre checks, topology validation, config diffs). Enforce version control, branching strategies, and peer review processes for all automation code. Integrate automation pipelines with enterprise systems such as ITSM, IPAM, and source of truth platforms where applicable. Standards, Quality and Governance Ensure automation solutions align with enterprise architecture standards, security policies, and compliance requirements. Develop automated configuration compliance checks and remediation workflows. Produce and maintain clear technical documentation, including design standards, runbooks, and automation usage guides. Participate in architecture reviews and provide technical approval for significant network or automation changes. Leadership and Collaboration Serve as a technical mentor and leader for network and automation engineers. Partner with operations teams to transition manual workflows into reliable, automated solutions. Collaborate cross functionally with security, cloud, DevOps, and manufacturing/OT teams to deliver end to end automation. Act as an escalation point for complex automation or network related issues. Education and Experience: Bachelor's degree in Information Technology (minimum required) 7 years of experience in network engineering within large enterprise or service provider environments. 5 years of hands on network automation experience, including large scale deployments. Enterprise experience is required. Manufacturing industry experience is preferred, but not required. Demonstrated experience leading or owning automation frameworks and standards. Required Skills Fluent in English, with excellent verbal and written communication skills Strong interpersonal abilities to collaborate effectively across teams and stakeholders. Strong hands on experience with Arista automation using AVD in production enterprise environments. Advanced experience with Ansible, Python, and data models (YAML, JSON). Proven expertise building and operating CI/CD pipelines for infrastructure or network automation. Solid understanding of Git based workflows, code reviews, and release management. Deep knowledge of enterprise networking concepts (routing, switching, EVPN/VXLAN, BGP, OSPF). Experience working with device APIs and modern automation interfaces (eAPI, REST, gNMI, etc.). Desired Skills Experience integrating network automation with ITSM platforms (e.g., ServiceNow). Exposure to cloud networking automation (AWS, Azure) and hybrid environments. Experience in manufacturing or OT network environments. Familiarity with testing frameworks, linting tools, and automation validation pipelines. Certification for Arista Cloud Engineer (ACE): L5 Interview Process: 2 rounds - 45-minute video interviews. First round with direct manager and Architect, second round with Director. 3rd round possible if required for candidate consideration. About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. JSON, Python, Ansible, YAML
Infrastructure Engineering (Mainframe Systems) Location: Pittsburgh or Lake Mary (Northern Orlando, FL) via hybrid in office work arrangement Duration: 9+ months In this role, youll make an impact in the following ways: Oversee a broad range of delivery projects to fulfill both hardware and software Lifecycle Management. Responsible for managing the teams that administer multiple Mainframes running on z/OS systems using various technologies like JCL, DB2, IMS, CICS, Source code management, SDLC practices and Security mechanisms such as ACF2, RACF and TSS. Responsible for rethinking the assumptions behind how traditional services are built and thinking about how to modernize, enhance and continuously improve capabilities through innovation and automation. Leverage your breadth of experience to lead the organization through cross-functional and collaborative efforts. Partner with solutioning Data center services, Production Services Application Developers to shape new opportunities. An engaged and motivated contributor, you will see the value in our team. Coach, mentor and leverage our talent management processes to effectively lead managers, build your talent and create a highly engaged team. To be successful in this role, were seeking the following: Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred. 10+ years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus. Experienced in diverse mainframe technical environments. Experienced in one or more mainframe infrastructure, hardware, system programming technologies and/or application development. Alternative experiences must include high learning agility to acquire mainframe technology knowledge and apply previous experiences to achieve operational outcomes. Direct Mainframe experience is a necessity as is the ability to lead a technical team, build relationships, and possess a strategic mindset to drive the team to successful outcomes. Possess communication skills to appropriately lead at the client/team/Business unit levels. Experienced leading complex projects and programs. Experience in tooling, utilities, and data transport, Experience in Architecture and design principles Skilled communicator that can influence internal and external stakeholders at multiple levels and be able to navigate complex technical topics and communicate them with clarity, brevity, and impact. Able to manage up, down and across organizations, clients and/or functions. Preferred Knowledge in one or more areas of mainframe discipline. ITIL or ITSM oversight or expertise in Release, Change and CMDB Installation knowledge of ISV SW and IBM Operating systems Knowledge of SMP/E or maintenance routines if applicable Knowledge in JCL Knowledge system IPL processes Knowledge of ISPF/TSO Framework experience in building and maintaining a mainframe platform
01/15/2026
Infrastructure Engineering (Mainframe Systems) Location: Pittsburgh or Lake Mary (Northern Orlando, FL) via hybrid in office work arrangement Duration: 9+ months In this role, youll make an impact in the following ways: Oversee a broad range of delivery projects to fulfill both hardware and software Lifecycle Management. Responsible for managing the teams that administer multiple Mainframes running on z/OS systems using various technologies like JCL, DB2, IMS, CICS, Source code management, SDLC practices and Security mechanisms such as ACF2, RACF and TSS. Responsible for rethinking the assumptions behind how traditional services are built and thinking about how to modernize, enhance and continuously improve capabilities through innovation and automation. Leverage your breadth of experience to lead the organization through cross-functional and collaborative efforts. Partner with solutioning Data center services, Production Services Application Developers to shape new opportunities. An engaged and motivated contributor, you will see the value in our team. Coach, mentor and leverage our talent management processes to effectively lead managers, build your talent and create a highly engaged team. To be successful in this role, were seeking the following: Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred. 10+ years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus. Experienced in diverse mainframe technical environments. Experienced in one or more mainframe infrastructure, hardware, system programming technologies and/or application development. Alternative experiences must include high learning agility to acquire mainframe technology knowledge and apply previous experiences to achieve operational outcomes. Direct Mainframe experience is a necessity as is the ability to lead a technical team, build relationships, and possess a strategic mindset to drive the team to successful outcomes. Possess communication skills to appropriately lead at the client/team/Business unit levels. Experienced leading complex projects and programs. Experience in tooling, utilities, and data transport, Experience in Architecture and design principles Skilled communicator that can influence internal and external stakeholders at multiple levels and be able to navigate complex technical topics and communicate them with clarity, brevity, and impact. Able to manage up, down and across organizations, clients and/or functions. Preferred Knowledge in one or more areas of mainframe discipline. ITIL or ITSM oversight or expertise in Release, Change and CMDB Installation knowledge of ISV SW and IBM Operating systems Knowledge of SMP/E or maintenance routines if applicable Knowledge in JCL Knowledge system IPL processes Knowledge of ISPF/TSO Framework experience in building and maintaining a mainframe platform
Job Title: Systems Analyst Lead Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 292733 About Us Overview Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers. About Georgia Tech Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school. Georgia Tech's Mission and Values Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do: 1. Students are our top priority. 2. We strive for excellence. 3. We thrive on diversity. 4. We celebrate collaboration. 5. We champion innovation. 6. We safeguard freedom of inquiry and expression. 7. We nurture the wellbeing of our community. 8. We act ethically. 9. We are responsible stewards. Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact. About the School/Department at Georgia Institute of Technology The College of Lifetime Learning is unique in its dual mission to assist individuals in preparing and adapting throughout their lives and cultivate future leaders in lifetime learning who will make a positive impact on education, communities, and business. Launched on September 5, 2024, the College comprises three core units the Center for 21st Century Universities (C21U), the Center for Education Integrating Science, Mathematics, and Computing (CEISMC), and Georgia Tech Professional Education (GTPE.) We are also at the Georgia Tech Savannah campus, where programs are designed to help Georgia's coastal region grow and excel. The College will grant undergraduate and graduate degrees and offer non-credit credentials. The academic programs will integrate research findings from those engaged in the College s work. These programs will be at the intersection of: technology and its application to enhance, improve, and make learning accessible; learning sciences as we incorporate how people relate to and utilize technology; and business/policy models that interrogate and expand formal education structures. We are committed to using education, research, and services to address education and learning access challenges. To transform the learning ecosystem, we seek to study the learning process throughout a person's lifetime as it is impacted by technology, economics, policy, geography, and the rapidly changing workforce. The College of Lifetime Learning strives to enable quality education that is accessible, affordable, transformational, and achievable for learners at all stages of life. Location Atlanta, GA Job Summary Systems Analysts are responsible for evaluating and improving the institution's information systems to meet the needs of users and enhance operational efficiency. This role involves gathering requirements, analyzing processes, and collaborating with stakeholders to implement effective technological solutions. Responsibilities Job Duty 1 - Gather and analyze requirements from stakeholders to understand their needs and identify opportunities for improving information systems within the institution. Job Duty 2 - Evaluate existing systems and processes, documenting findings and providing recommendations for enhancements to increase efficiency and effectiveness. Job Duty 3 - Conduct testing and validation of new systems or updates to ensure they meet specified requirements and function as intended. Job Duty 4 - Provide training and support to end-users on new systems and processes, facilitating a smooth transition and promoting user adoption. Job Duty 5 - Develop and maintain documentation related to system specifications, processes, and user guides to ensure clarity and accessibility for stakeholders. Job Duty 6 - Monitor system performance and user feedback, identifying areas for improvement and working with teams to implement necessary changes. Job Duty 7 - Stay informed about industry trends and emerging technologies, evaluating their potential impact and relevance to the institution's needs. Job Duty 8 - Collaborate with technical teams to design and implement new systems or modifications, ensuring alignment with user requirements and institutional goals. Job Duty 9 - Collaborate with project managers and other team members to ensure that technology initiatives are completed on time and within budget. Job Duty 10 - Perform other job-related duties as assigned Required Qualifications Educational Requirements Bachelor's Degree in a related discipline or equivalent combination of education and experience. Required Experience Six or more years of relevant experience. Preferred Qualifications Additional Preferred Qualifications Technical leadership skills Preferred Educational Qualifications Master's Degree in a related discipline or equivalent. Preferred Qualifications Additional Preferred Qualifications Technical leadership skills Master's Degree in a related discipline or equivalent Hands-On Experience Using no-code/low-code tools (like Power Automate, Zapier, and Mulesoft) to automate enterprise workflows Scripting for advanced data operations (e.g., complex extraction, transformation, and automation) using PowerShell or Python Leading requirements sessions with real-time visual modeling and diagramming. Enhancing platform-level applications through strategic reconfiguration, scripting, and performance tuning (e.g., M365 tenant applications SharePoint/Teams/Bookings, EMS, Tableau, Lucidlink, MediaValet, ClickUp, Intune, ) Integrating cloud hosted applications and storage solutions (Azure, AWS) Hands-On Process & Methodologies Security awareness: Identity & access management, data governance Modeling techniques: Architecture, business process, data flow, UML, BPMN, RAD Software Development Lifecycle: Agile, CI/CD, DevOps Service Delivery frameworks: ITSM, ITIL Project management methodologies: PMP Technical Proficiencies Microsoft Power Automate, PowerApps Microsoft SharePoint/Teams (modern sites, tenant-level admin) PowerShell, Python, Javascript HTML, CSS, JSON Restful APIs Durable/Soft Skills Strong visual communication and modeling skills Highly-structured, process-oriented work habits Continuous improvement mindset Skilled presenter with experience in group training and executive briefings Experience working in university or higher education environments Proposed Salary Salary range: $90,979 (Min) - $132,784(Max) Knowledge, Skills, & Abilities SKILLS This job requires advanced knowledge of complex concepts, practices and procedures associated with IT systems design, installation and maintenance. Expert knowledge in variety of applications and platforms is required. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . click apply for full job details
01/14/2026
Full time
Job Title: Systems Analyst Lead Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 292733 About Us Overview Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers. About Georgia Tech Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school. Georgia Tech's Mission and Values Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do: 1. Students are our top priority. 2. We strive for excellence. 3. We thrive on diversity. 4. We celebrate collaboration. 5. We champion innovation. 6. We safeguard freedom of inquiry and expression. 7. We nurture the wellbeing of our community. 8. We act ethically. 9. We are responsible stewards. Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact. About the School/Department at Georgia Institute of Technology The College of Lifetime Learning is unique in its dual mission to assist individuals in preparing and adapting throughout their lives and cultivate future leaders in lifetime learning who will make a positive impact on education, communities, and business. Launched on September 5, 2024, the College comprises three core units the Center for 21st Century Universities (C21U), the Center for Education Integrating Science, Mathematics, and Computing (CEISMC), and Georgia Tech Professional Education (GTPE.) We are also at the Georgia Tech Savannah campus, where programs are designed to help Georgia's coastal region grow and excel. The College will grant undergraduate and graduate degrees and offer non-credit credentials. The academic programs will integrate research findings from those engaged in the College s work. These programs will be at the intersection of: technology and its application to enhance, improve, and make learning accessible; learning sciences as we incorporate how people relate to and utilize technology; and business/policy models that interrogate and expand formal education structures. We are committed to using education, research, and services to address education and learning access challenges. To transform the learning ecosystem, we seek to study the learning process throughout a person's lifetime as it is impacted by technology, economics, policy, geography, and the rapidly changing workforce. The College of Lifetime Learning strives to enable quality education that is accessible, affordable, transformational, and achievable for learners at all stages of life. Location Atlanta, GA Job Summary Systems Analysts are responsible for evaluating and improving the institution's information systems to meet the needs of users and enhance operational efficiency. This role involves gathering requirements, analyzing processes, and collaborating with stakeholders to implement effective technological solutions. Responsibilities Job Duty 1 - Gather and analyze requirements from stakeholders to understand their needs and identify opportunities for improving information systems within the institution. Job Duty 2 - Evaluate existing systems and processes, documenting findings and providing recommendations for enhancements to increase efficiency and effectiveness. Job Duty 3 - Conduct testing and validation of new systems or updates to ensure they meet specified requirements and function as intended. Job Duty 4 - Provide training and support to end-users on new systems and processes, facilitating a smooth transition and promoting user adoption. Job Duty 5 - Develop and maintain documentation related to system specifications, processes, and user guides to ensure clarity and accessibility for stakeholders. Job Duty 6 - Monitor system performance and user feedback, identifying areas for improvement and working with teams to implement necessary changes. Job Duty 7 - Stay informed about industry trends and emerging technologies, evaluating their potential impact and relevance to the institution's needs. Job Duty 8 - Collaborate with technical teams to design and implement new systems or modifications, ensuring alignment with user requirements and institutional goals. Job Duty 9 - Collaborate with project managers and other team members to ensure that technology initiatives are completed on time and within budget. Job Duty 10 - Perform other job-related duties as assigned Required Qualifications Educational Requirements Bachelor's Degree in a related discipline or equivalent combination of education and experience. Required Experience Six or more years of relevant experience. Preferred Qualifications Additional Preferred Qualifications Technical leadership skills Preferred Educational Qualifications Master's Degree in a related discipline or equivalent. Preferred Qualifications Additional Preferred Qualifications Technical leadership skills Master's Degree in a related discipline or equivalent Hands-On Experience Using no-code/low-code tools (like Power Automate, Zapier, and Mulesoft) to automate enterprise workflows Scripting for advanced data operations (e.g., complex extraction, transformation, and automation) using PowerShell or Python Leading requirements sessions with real-time visual modeling and diagramming. Enhancing platform-level applications through strategic reconfiguration, scripting, and performance tuning (e.g., M365 tenant applications SharePoint/Teams/Bookings, EMS, Tableau, Lucidlink, MediaValet, ClickUp, Intune, ) Integrating cloud hosted applications and storage solutions (Azure, AWS) Hands-On Process & Methodologies Security awareness: Identity & access management, data governance Modeling techniques: Architecture, business process, data flow, UML, BPMN, RAD Software Development Lifecycle: Agile, CI/CD, DevOps Service Delivery frameworks: ITSM, ITIL Project management methodologies: PMP Technical Proficiencies Microsoft Power Automate, PowerApps Microsoft SharePoint/Teams (modern sites, tenant-level admin) PowerShell, Python, Javascript HTML, CSS, JSON Restful APIs Durable/Soft Skills Strong visual communication and modeling skills Highly-structured, process-oriented work habits Continuous improvement mindset Skilled presenter with experience in group training and executive briefings Experience working in university or higher education environments Proposed Salary Salary range: $90,979 (Min) - $132,784(Max) Knowledge, Skills, & Abilities SKILLS This job requires advanced knowledge of complex concepts, practices and procedures associated with IT systems design, installation and maintenance. Expert knowledge in variety of applications and platforms is required. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . click apply for full job details
COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech Job Description COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech Category Boston University Medical Campus > Professional Job Location Boston, MA, United States Tracking Code Posted Date 9/15/2025 Salary Grade Grade 49 Expected Hiring Range Minimum $80,000.00 Expected Hiring Range Maximum $90,000.00 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Type Full-Time/Regular Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will promote partnerships between the Boston University Medical Campus communities and Information Services & Technology. You will provide end-to-end technology support to our clients, demonstrating technical expertise to assess needs and implement solutions. You are one that values the client experience above all, is inventive, functions well in a team-based structure, and ensures technology works for the client, not the other way around. In return, we provide an environment that encourages creativity and collaboration, and a structure that promotes professional growth and career development. You Will: Advocate for our client's technology needs. Participate in multiple service, platform or project teams as an industry specialist, technical lead, client lead and/or project lead/manager. Be an application administrator or backup for multiple services. Provide expert level support for several technologies. Work onsite with the possibility for periodic remote days as coverage allows. Focus is on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions. You may require being on call and working evening, weekend and/or holiday hours. Required Skills You Will Have: 3 or more years of experience in a related technology environment. Bachelor's Degree in related field preferred. Experience supporting environments on both Windows and macOS platforms. Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required. A valid driver's license. You Can: Explain tech clearly and listen with empathy. Deliver patient, professional support every time. Adapt fast and resolves issues efficiently. Collaborates smoothly with IT and business partners. Boston University offers an excellent benefits package including: Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays. Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance Program: Competitive tuition assistance program for yourself and family members. Check out and for more information! Boston University IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at . We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We, at IS&T, appreciate each individual's knowledge, experiences and insights which enhance who we are, and as our DEIA knowledge and practice grows, we will ensure that our Mission, Vision, & Practices remain equitable and welcoming to all. Required Skills Job Location: Boston, MA Position Type: Full-Time/Regular Salary Grade: $80,000.00-$90,000.00 To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-6ae56beffffb4d508008be
01/14/2026
Full time
COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech Job Description COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech Category Boston University Medical Campus > Professional Job Location Boston, MA, United States Tracking Code Posted Date 9/15/2025 Salary Grade Grade 49 Expected Hiring Range Minimum $80,000.00 Expected Hiring Range Maximum $90,000.00 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Type Full-Time/Regular Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will promote partnerships between the Boston University Medical Campus communities and Information Services & Technology. You will provide end-to-end technology support to our clients, demonstrating technical expertise to assess needs and implement solutions. You are one that values the client experience above all, is inventive, functions well in a team-based structure, and ensures technology works for the client, not the other way around. In return, we provide an environment that encourages creativity and collaboration, and a structure that promotes professional growth and career development. You Will: Advocate for our client's technology needs. Participate in multiple service, platform or project teams as an industry specialist, technical lead, client lead and/or project lead/manager. Be an application administrator or backup for multiple services. Provide expert level support for several technologies. Work onsite with the possibility for periodic remote days as coverage allows. Focus is on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions. You may require being on call and working evening, weekend and/or holiday hours. Required Skills You Will Have: 3 or more years of experience in a related technology environment. Bachelor's Degree in related field preferred. Experience supporting environments on both Windows and macOS platforms. Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required. A valid driver's license. You Can: Explain tech clearly and listen with empathy. Deliver patient, professional support every time. Adapt fast and resolves issues efficiently. Collaborates smoothly with IT and business partners. Boston University offers an excellent benefits package including: Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays. Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance Program: Competitive tuition assistance program for yourself and family members. Check out and for more information! Boston University IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at . We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We, at IS&T, appreciate each individual's knowledge, experiences and insights which enhance who we are, and as our DEIA knowledge and practice grows, we will ensure that our Mission, Vision, & Practices remain equitable and welcoming to all. Required Skills Job Location: Boston, MA Position Type: Full-Time/Regular Salary Grade: $80,000.00-$90,000.00 To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-6ae56beffffb4d508008be
Description SUMMARY Provides customer and technical support for JC employees and students. Under the direction of the Information Technology Customer Experience Director coordinates training, processes, and staffing efforts for Solution Center and Student Employee functions by performing the following duties personally or through other departmental labor resources. Student Consultant Coordinator is responsible for teaching, and coaching staff as the first line of technical support defense by solving first-level issues. Responsible for understanding, supporting and actively demonstrating the College's beliefs, values, mission and vision and being in agreement to be evaluated by same. This position does not hold supervisory authority over professional staff and focuses on facilitating student success and supporting IT service operations. Essential Functions ESSENTIAL DUTIES AND RESPONSIBILITIESincluding the following. Other duties may be assigned.Manages student employees assigned to the Information Technology Student Computer Consultant model. Coordinates student consultants within a variety of projects that strengthen the college.Provides first-level customer support for all Information Technology services. Utilizes call tracking software to create problem descriptions and assign requests appropriately. Serves as first-level technical support contact for faculty, staff and students utilizing Information Technology services. Assists Applications Coordinator with TDX Self-Service/Knowledge base and utilizes Solution Center software to organize client portal requests and identify process improvement needs.Sets own project and work request priorities. Assists in communication with other departments to determine technological needs. Consults with departments to develop system solutions consistent with organizational objectives.Provides direct customer support on the Solution Center phone lines, various instant messaging platforms, the Solution Center email, and through work requests utilizing remote support tools to troubleshoot complex problems with student, staff, and faculty computers. Monitors Solution Center customer satisfaction of services performed by Solution Center personnel/student consultants. Creates a positive impression of the Solution Center and Information Technology. Advocating for student and employee needs that are discovered while providing customer support.Coordinates staffing resources for front desk service, training student employees and co-workers, delegating work requests, developing documentation, and providing technical problem resolution. Coordinates and maintains the flow of the ITSM system as well as the work requests entered into the ITSM system by Solution Center staff ensuring that information is documented accurately and escalated to the correct 2nd level support team when necessary.Coordinate with CEP staff to ensure each campus has dedicated CEP program equipment both onsite and at Jackson College available for immediate deployment and replacement as needs arise.Serve as the Primary liaison to Corrections Education Program (CEP) staff to ensure that all dedicated CEP Jackson College IT equipment is functioning properly and coordinate with CEP staff and courier to collect and deliver all defective and replacement equipment. Develops software certification programs to educate the Consultants about technical and interpersonal problem-solving skills. Maintains Solution Center customer satisfaction by delivering quality customer support and understanding of customer needs. Creates and maintains a positive impression of the Solution Center.Utilizes the Solution Center software to collect and organize work request descriptions and resolutions created by the IT Students Consultants and shares reports with the Customer Experience Team.Assists the Information Technology Customer Experience Director with applicable and appropriate budgetary line items as requested.Monitors and escalates tickets to facilitate meeting service level expectations." SUPERVISORY RESPONSIBILITIES Trains, coordinates, and deploys student consultants while building an effective student work environment that meets the complex needs of the Information Technology Department, the student consultant, and the Institution. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Develops detailed standards & guidelines for daily operations and periodically makes technology and people management related improvements. Does not have hiring, disciplinary, or evaluative authority over professional employees. CONTACTS AND PURPOSE OF CONTACTS Internal:Frequent contacts with personnel, within and outside of the department, regarding topics pertaining to the daily operations of the Solution Center and TDX Self-Service development. Minimum Qualifications QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge of: MinimumWorking knowledge of Microsoft Office Experience within IT Help Desk EnvironmentsDemonstrated Team Leadership Experience PreferredHelpdesk software (current apps and versions)Room resource scheduling software (current apps and versions)Basic Canvas skillsComputer lab management techniques Skills and Abilities to: MinimumBe customer service oriented, self-motivated, and work under tight timelines with minimal supervisionManage multiple competing-priority projects by using time management techniques Participate in and/or lead successful technology projects and deployments involving testing, technical support, communication, training, scheduling, and implementation efforts Follow established guidelines which require occasional modifications in procedures Support a diverse population of users Provide excellent organizational, communication, and interpersonal skillsBe a strong leader and mentor to a wide variety of student employeesProvide conflict resolution and aid in coaching team members to be successful as students and employeesWork with confidential records and electronic files related to the position Education and Experience: MinimumAssociates Degree (in Education, Business Administration, Information Systems, or related field preferred)Two years of related experience PreferredBachelor's degree Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to effectively present information orally. Mathematical Skills Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability Ability to work in teams or independently as the situation arises. Creative thinking is a must. Ability to handle change and multiple projects in a high volume, fast paced environment. Follow a project through from beginning to end. LICENSURE, CERTIFICATION, REGISTRATION OR OTHER REQUIREMENTS Must have a valid driver's license or state ID PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires that the employee is occasionally needed to work a flexible schedule to include some weekend and evening work. The work schedule is determined by coordinating/weighing the available technical and labor resources against prioritized work requests and pre-planned special events. Work may be required during scheduled technology implementations and unscheduled system failures. "This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision . click apply for full job details
01/14/2026
Full time
Description SUMMARY Provides customer and technical support for JC employees and students. Under the direction of the Information Technology Customer Experience Director coordinates training, processes, and staffing efforts for Solution Center and Student Employee functions by performing the following duties personally or through other departmental labor resources. Student Consultant Coordinator is responsible for teaching, and coaching staff as the first line of technical support defense by solving first-level issues. Responsible for understanding, supporting and actively demonstrating the College's beliefs, values, mission and vision and being in agreement to be evaluated by same. This position does not hold supervisory authority over professional staff and focuses on facilitating student success and supporting IT service operations. Essential Functions ESSENTIAL DUTIES AND RESPONSIBILITIESincluding the following. Other duties may be assigned.Manages student employees assigned to the Information Technology Student Computer Consultant model. Coordinates student consultants within a variety of projects that strengthen the college.Provides first-level customer support for all Information Technology services. Utilizes call tracking software to create problem descriptions and assign requests appropriately. Serves as first-level technical support contact for faculty, staff and students utilizing Information Technology services. Assists Applications Coordinator with TDX Self-Service/Knowledge base and utilizes Solution Center software to organize client portal requests and identify process improvement needs.Sets own project and work request priorities. Assists in communication with other departments to determine technological needs. Consults with departments to develop system solutions consistent with organizational objectives.Provides direct customer support on the Solution Center phone lines, various instant messaging platforms, the Solution Center email, and through work requests utilizing remote support tools to troubleshoot complex problems with student, staff, and faculty computers. Monitors Solution Center customer satisfaction of services performed by Solution Center personnel/student consultants. Creates a positive impression of the Solution Center and Information Technology. Advocating for student and employee needs that are discovered while providing customer support.Coordinates staffing resources for front desk service, training student employees and co-workers, delegating work requests, developing documentation, and providing technical problem resolution. Coordinates and maintains the flow of the ITSM system as well as the work requests entered into the ITSM system by Solution Center staff ensuring that information is documented accurately and escalated to the correct 2nd level support team when necessary.Coordinate with CEP staff to ensure each campus has dedicated CEP program equipment both onsite and at Jackson College available for immediate deployment and replacement as needs arise.Serve as the Primary liaison to Corrections Education Program (CEP) staff to ensure that all dedicated CEP Jackson College IT equipment is functioning properly and coordinate with CEP staff and courier to collect and deliver all defective and replacement equipment. Develops software certification programs to educate the Consultants about technical and interpersonal problem-solving skills. Maintains Solution Center customer satisfaction by delivering quality customer support and understanding of customer needs. Creates and maintains a positive impression of the Solution Center.Utilizes the Solution Center software to collect and organize work request descriptions and resolutions created by the IT Students Consultants and shares reports with the Customer Experience Team.Assists the Information Technology Customer Experience Director with applicable and appropriate budgetary line items as requested.Monitors and escalates tickets to facilitate meeting service level expectations." SUPERVISORY RESPONSIBILITIES Trains, coordinates, and deploys student consultants while building an effective student work environment that meets the complex needs of the Information Technology Department, the student consultant, and the Institution. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Develops detailed standards & guidelines for daily operations and periodically makes technology and people management related improvements. Does not have hiring, disciplinary, or evaluative authority over professional employees. CONTACTS AND PURPOSE OF CONTACTS Internal:Frequent contacts with personnel, within and outside of the department, regarding topics pertaining to the daily operations of the Solution Center and TDX Self-Service development. Minimum Qualifications QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge of: MinimumWorking knowledge of Microsoft Office Experience within IT Help Desk EnvironmentsDemonstrated Team Leadership Experience PreferredHelpdesk software (current apps and versions)Room resource scheduling software (current apps and versions)Basic Canvas skillsComputer lab management techniques Skills and Abilities to: MinimumBe customer service oriented, self-motivated, and work under tight timelines with minimal supervisionManage multiple competing-priority projects by using time management techniques Participate in and/or lead successful technology projects and deployments involving testing, technical support, communication, training, scheduling, and implementation efforts Follow established guidelines which require occasional modifications in procedures Support a diverse population of users Provide excellent organizational, communication, and interpersonal skillsBe a strong leader and mentor to a wide variety of student employeesProvide conflict resolution and aid in coaching team members to be successful as students and employeesWork with confidential records and electronic files related to the position Education and Experience: MinimumAssociates Degree (in Education, Business Administration, Information Systems, or related field preferred)Two years of related experience PreferredBachelor's degree Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to effectively present information orally. Mathematical Skills Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability Ability to work in teams or independently as the situation arises. Creative thinking is a must. Ability to handle change and multiple projects in a high volume, fast paced environment. Follow a project through from beginning to end. LICENSURE, CERTIFICATION, REGISTRATION OR OTHER REQUIREMENTS Must have a valid driver's license or state ID PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires that the employee is occasionally needed to work a flexible schedule to include some weekend and evening work. The work schedule is determined by coordinating/weighing the available technical and labor resources against prioritized work requests and pre-planned special events. Work may be required during scheduled technology implementations and unscheduled system failures. "This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision . click apply for full job details
Director, Information Security Operations Austin Community College Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date. Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01 If you are a current Austin Community College employee, please click this link to apply through your Workday account . Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area. As a community college committed to our mission, we seek to recruit and retain a workforce that: Values intellectual curiosity and innovative teaching Is attracted by the college's mission to promote equitable access to educational opportunities Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities. Focused on student academic achievement and postgraduate outcomes Welcomes difference and models respectful interaction with others Engages with the community both within and outside of ACC Job Posting Title: Director, Information Security Operations Job Description Summary: The Director of Information Security Operations will have purview over the college's cybersecurity operations. This position is responsible for scanning and monitoring the college's technology landscape, and taking actions as needed to maintain a healthy security posture. The Director will work with third parties to maintain security in the following areas: Identity and Access Management (IAM), application security, data security, endpoint security, system and network security. The Director will partner with the CISO and GRC Manager to define appropriate cybersecurity policies and then enforce those policies across the organization. Job Description: Description of Duties and Tasks Provide leadership, coaching, and people management (hiring, performance, development) while fostering a culture of collaboration and continuous improvement. Manage day-to-day activities of the Security Operations Center (SOC) to detect, respond to, and mitigate security incidents effectively. Lead and coordinate incident response and operational recovery efforts to ensure timely resolution and resilience against cybersecurity events. Oversee and enhance key security systems (firewalls, IDS/IPS, endpoint protection, SIEM, etc.) to maintain a strong defense posture. Establish and maintain KPIs, and prepare regular reports on incident trends, vulnerabilities, and overall security effectiveness for executive leadership. Evaluate emerging technologies, perform regular vulnerability testing, and implement improvements to strengthen security capabilities. Partner with internal departments, third-party vendors, and leadership to align on security goals and ensure effective communication. Stay current on cybersecurity risks and trends, advising leadership on potential impacts and recommended strategies. Knowledge Strong understanding of relevant legal and regulatory requirements, including FERPA, FedRAMP, TAC 202, PCI-DSS, and HIPAA. Knowledge of common information security management frameworks, such as ISO/IEC 27001, COBIT as well as those from NIST standards( 800-53 and Cybersecurity Framework). Working knowledge of a wide range of technologies and best practices for securing databases, servers, applications, networks, and integrations. Expert knowledge of the key concepts in user access controls, authentication mechanisms, and identity management principles. Strong knowledge of data privacy regulations, encryption, data security tools, and recovery techniques. Familiarity with accounting practices, PMI-based project management, and ITIL-based IT Service Management (ITSM) concepts. Skills Proven ability to lead teams effectively, coordinate others' work, and maintain positive, collaborative relationships. Demonstrated experience in IT operations, access management, data protection, and security hardware configuration. Skilled in assessing, testing, and reporting vulnerabilities to strengthen organizational security posture. Experienced in overseeing external partners for outsourced operations and implementation of new security tools. Strong business acumen, conceptual thinking, and planning abilities for driving informed, strategic decisions. Self-motivated and detail-oriented with strong communication, organization, confidentiality, and follow-through skills. Required Work Experience Five (5) years of experience in Information Technology, audit or compliance roles of progressively increasing responsibility. Five (5) years of related work experience leading a Cybersecurity organization. Preferred Work Experience Ten (10) years of experience in Information Technology, audit or compliance roles with progressively increasing responsibility, including at least seven (7) years in information security. Seven (7) years of related work experience leading Cybersecurity teams. Required Education Bachelor's degree in a technology or Business related field of study such as Computer Science, Information Technology, Business or Business Information Systems. Experience cannot be substituted for required, applicable educational level. Special Requirements Reliable transportation for travel in the Austin area as required. Certified Information Systems Security Professional (CISSP) certification. ITIL Foundation-level certification or above. Unexpired PMP or equivalent PMI-based Project Management certification. Physical Requirements Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds. Safety Supervise the safe operation of the unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture. Salary Range (PG 129) $124,584 - $155,730 Number of Openings: 1 Job Posting Close Date: January 26, 2026 Clery Act As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting. Disclaimer The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job. To apply, please visit: Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-2e2bc89ab780fb4cee42cec
01/14/2026
Full time
Director, Information Security Operations Austin Community College Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date. Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01 If you are a current Austin Community College employee, please click this link to apply through your Workday account . Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area. As a community college committed to our mission, we seek to recruit and retain a workforce that: Values intellectual curiosity and innovative teaching Is attracted by the college's mission to promote equitable access to educational opportunities Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities. Focused on student academic achievement and postgraduate outcomes Welcomes difference and models respectful interaction with others Engages with the community both within and outside of ACC Job Posting Title: Director, Information Security Operations Job Description Summary: The Director of Information Security Operations will have purview over the college's cybersecurity operations. This position is responsible for scanning and monitoring the college's technology landscape, and taking actions as needed to maintain a healthy security posture. The Director will work with third parties to maintain security in the following areas: Identity and Access Management (IAM), application security, data security, endpoint security, system and network security. The Director will partner with the CISO and GRC Manager to define appropriate cybersecurity policies and then enforce those policies across the organization. Job Description: Description of Duties and Tasks Provide leadership, coaching, and people management (hiring, performance, development) while fostering a culture of collaboration and continuous improvement. Manage day-to-day activities of the Security Operations Center (SOC) to detect, respond to, and mitigate security incidents effectively. Lead and coordinate incident response and operational recovery efforts to ensure timely resolution and resilience against cybersecurity events. Oversee and enhance key security systems (firewalls, IDS/IPS, endpoint protection, SIEM, etc.) to maintain a strong defense posture. Establish and maintain KPIs, and prepare regular reports on incident trends, vulnerabilities, and overall security effectiveness for executive leadership. Evaluate emerging technologies, perform regular vulnerability testing, and implement improvements to strengthen security capabilities. Partner with internal departments, third-party vendors, and leadership to align on security goals and ensure effective communication. Stay current on cybersecurity risks and trends, advising leadership on potential impacts and recommended strategies. Knowledge Strong understanding of relevant legal and regulatory requirements, including FERPA, FedRAMP, TAC 202, PCI-DSS, and HIPAA. Knowledge of common information security management frameworks, such as ISO/IEC 27001, COBIT as well as those from NIST standards( 800-53 and Cybersecurity Framework). Working knowledge of a wide range of technologies and best practices for securing databases, servers, applications, networks, and integrations. Expert knowledge of the key concepts in user access controls, authentication mechanisms, and identity management principles. Strong knowledge of data privacy regulations, encryption, data security tools, and recovery techniques. Familiarity with accounting practices, PMI-based project management, and ITIL-based IT Service Management (ITSM) concepts. Skills Proven ability to lead teams effectively, coordinate others' work, and maintain positive, collaborative relationships. Demonstrated experience in IT operations, access management, data protection, and security hardware configuration. Skilled in assessing, testing, and reporting vulnerabilities to strengthen organizational security posture. Experienced in overseeing external partners for outsourced operations and implementation of new security tools. Strong business acumen, conceptual thinking, and planning abilities for driving informed, strategic decisions. Self-motivated and detail-oriented with strong communication, organization, confidentiality, and follow-through skills. Required Work Experience Five (5) years of experience in Information Technology, audit or compliance roles of progressively increasing responsibility. Five (5) years of related work experience leading a Cybersecurity organization. Preferred Work Experience Ten (10) years of experience in Information Technology, audit or compliance roles with progressively increasing responsibility, including at least seven (7) years in information security. Seven (7) years of related work experience leading Cybersecurity teams. Required Education Bachelor's degree in a technology or Business related field of study such as Computer Science, Information Technology, Business or Business Information Systems. Experience cannot be substituted for required, applicable educational level. Special Requirements Reliable transportation for travel in the Austin area as required. Certified Information Systems Security Professional (CISSP) certification. ITIL Foundation-level certification or above. Unexpired PMP or equivalent PMI-based Project Management certification. Physical Requirements Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds. Safety Supervise the safe operation of the unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture. Salary Range (PG 129) $124,584 - $155,730 Number of Openings: 1 Job Posting Close Date: January 26, 2026 Clery Act As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting. Disclaimer The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job. To apply, please visit: Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-2e2bc89ab780fb4cee42cec
Job Summary The Director Enterprise Infrastructure is a senior technology leader accountable for the strategy, delivery, and continual improvement of enterprise infrastructure services and the global Service Desk. This role owns the infrastructure product portfolio (e.g., network, compute, storage, identity, endpoint, collaboration, and core platforms) and ITSM tooling (e.g., Service Management platform, knowledge, CMDB/asset, automation). The director's mandate is to improve service delivery to peer IT teams (Architecture, Security, Applications, Data, and Business Technology) and to ensure the Service Desk is modern, omnichannel, and consistently exceeding customer expectations-for both internal associates and external customers/partners. Job Description MAJOR RESPONSIBILITIES Define the multi year infrastructure services and platform strategy, aligning to enterprise objectives, budgets, risk posture, and architecture standards; translate strategy into a quarterly roadmap with measurable outcomes and published scorecards. Build and lead high performing teams across Service Desk, Infrastructure Product Management/Engineering, and ITSM Tooling & Process; develop leader bench strength and succession plans. Establish a culture of operational excellence, data driven decision making, SRE/ITIL practices, and customer empathy; champion diversity, inclusion, and talent development. Own the product lifecycle (vision, roadmaps, backlogs, SLOs/SLAs, cost models) for core infrastructure products (network, compute, storage, identity, endpoint, collaboration, platform services). Drive standardization, reliability, security, and cost efficiency. Lead a modern, omnichannel Service Desk (portal, chat/virtual agent, voice, walk up) with shift left and knowledge centered service (KCS) to maximize first contact resolution and self service adoption. Define and manage XLAs (experience level agreements) alongside SLAs to capture customer sentiment, journey friction, and outcome quality; publish transparent dashboards. Integrate Service Desk with observability/AIOps and problem management to shrink MTTR, reduce repeat incidents, and prevent recurrences Ensure an accurate, auditable CMDB/asset with service mapping that supports impact analysis, DR/runbooks, and control/compliance needs Own budgets, forecasts, and run rate transparency for infrastructure services; optimize total cost of ownership through consumption management, capacity planning, and contract negotiations. Establish outcome based vendor scorecards aligned to SLOs/XLAs and continuous improvement targets. Global Scope: Cross time zone collaboration; occasional after hours releases for infrastructure changes; periodic travel to major sites, data centers, and vendor engagements. MINIMUM JOB REQUIREMENTS Education Bachelor's in Computer Science, Information Systems, Engineering, or equivalent experience. Work Experience 5+ years in infrastructure operations or related role 3+ years managing multi-disciplinary teams Knowledge / Skills / Abilities Expertise in ITSM practices, operational excellence, and modern platform engineering (Infrastructure as code, configuration/policy as code, pipelines). Strong command of service metrics and financial management (TCO, forecasting, show back/chargeback). Customer obsessed service mindset with proven use of Experience Level Agreement (XLA) alongside SLAs; ability to translate customer journey pain points into platform and process changes. ITSM product ownership: service catalog design, request workflows, automation/orchestration, knowledge management, incident/major incident governance, problem/change excellence, and asset/CMDB health metrics. Data driven ops: build and publish operational scorecards (availability, change success rate, patch/compliance, cost per ticket, contact rate, backlog health) and OKR alignment for peer IT teams. AI for ITSM literacy and self service design to reduce live contact while elevating experience. Change leadership: org design, talent development, building a manager of managers bench, and fostering a culture of blameless post incident learning. Communication & executive presence: crisp incident/executive communications, storytelling with metrics, and stakeholder management across Architecture, Security, Applications, Data, and Business Technology. Vendor management, contract negotiation, and license optimization experience. Excellent leadership, communication, and stakeholder management across executive, technical, and frontline audiences. Metric-driven mindset and data / analytical tools such as databases and report development. Experience directing both onshore and offshore teams. Basic understanding of financial and revenue models. Strong prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills. Strong verbal and written communication skills. Ability to work in a fast-paced and deadline-oriented environment. Self-motivated with critical attention to detail, deadlines, and reporting. PREFERRED JOB REQUIREMENTS Education Advanced degree in Computer Science or related field Certification / Licensure Azure Fundamentals, ITIL v4 Knowledge / Skills / Abilities Experience managing million-dollar+ annual budget and forecasting activities over several years Experience operating in hybrid cloud environments and driving self service platform adoption at scale. Demonstrated success running internal platforms as products (roadmaps, backlog, service catalog, and stakeholder outcomes. Track record modernizing the Service Desk (omnichannel-phone, chat, portal, virtual agents), shift left, knowledge management; measurable gains in common service desk KPIs: first call resolution, customer satisfaction, etc. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $175,760.00 - $263,640.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
01/12/2026
Full time
Job Summary The Director Enterprise Infrastructure is a senior technology leader accountable for the strategy, delivery, and continual improvement of enterprise infrastructure services and the global Service Desk. This role owns the infrastructure product portfolio (e.g., network, compute, storage, identity, endpoint, collaboration, and core platforms) and ITSM tooling (e.g., Service Management platform, knowledge, CMDB/asset, automation). The director's mandate is to improve service delivery to peer IT teams (Architecture, Security, Applications, Data, and Business Technology) and to ensure the Service Desk is modern, omnichannel, and consistently exceeding customer expectations-for both internal associates and external customers/partners. Job Description MAJOR RESPONSIBILITIES Define the multi year infrastructure services and platform strategy, aligning to enterprise objectives, budgets, risk posture, and architecture standards; translate strategy into a quarterly roadmap with measurable outcomes and published scorecards. Build and lead high performing teams across Service Desk, Infrastructure Product Management/Engineering, and ITSM Tooling & Process; develop leader bench strength and succession plans. Establish a culture of operational excellence, data driven decision making, SRE/ITIL practices, and customer empathy; champion diversity, inclusion, and talent development. Own the product lifecycle (vision, roadmaps, backlogs, SLOs/SLAs, cost models) for core infrastructure products (network, compute, storage, identity, endpoint, collaboration, platform services). Drive standardization, reliability, security, and cost efficiency. Lead a modern, omnichannel Service Desk (portal, chat/virtual agent, voice, walk up) with shift left and knowledge centered service (KCS) to maximize first contact resolution and self service adoption. Define and manage XLAs (experience level agreements) alongside SLAs to capture customer sentiment, journey friction, and outcome quality; publish transparent dashboards. Integrate Service Desk with observability/AIOps and problem management to shrink MTTR, reduce repeat incidents, and prevent recurrences Ensure an accurate, auditable CMDB/asset with service mapping that supports impact analysis, DR/runbooks, and control/compliance needs Own budgets, forecasts, and run rate transparency for infrastructure services; optimize total cost of ownership through consumption management, capacity planning, and contract negotiations. Establish outcome based vendor scorecards aligned to SLOs/XLAs and continuous improvement targets. Global Scope: Cross time zone collaboration; occasional after hours releases for infrastructure changes; periodic travel to major sites, data centers, and vendor engagements. MINIMUM JOB REQUIREMENTS Education Bachelor's in Computer Science, Information Systems, Engineering, or equivalent experience. Work Experience 5+ years in infrastructure operations or related role 3+ years managing multi-disciplinary teams Knowledge / Skills / Abilities Expertise in ITSM practices, operational excellence, and modern platform engineering (Infrastructure as code, configuration/policy as code, pipelines). Strong command of service metrics and financial management (TCO, forecasting, show back/chargeback). Customer obsessed service mindset with proven use of Experience Level Agreement (XLA) alongside SLAs; ability to translate customer journey pain points into platform and process changes. ITSM product ownership: service catalog design, request workflows, automation/orchestration, knowledge management, incident/major incident governance, problem/change excellence, and asset/CMDB health metrics. Data driven ops: build and publish operational scorecards (availability, change success rate, patch/compliance, cost per ticket, contact rate, backlog health) and OKR alignment for peer IT teams. AI for ITSM literacy and self service design to reduce live contact while elevating experience. Change leadership: org design, talent development, building a manager of managers bench, and fostering a culture of blameless post incident learning. Communication & executive presence: crisp incident/executive communications, storytelling with metrics, and stakeholder management across Architecture, Security, Applications, Data, and Business Technology. Vendor management, contract negotiation, and license optimization experience. Excellent leadership, communication, and stakeholder management across executive, technical, and frontline audiences. Metric-driven mindset and data / analytical tools such as databases and report development. Experience directing both onshore and offshore teams. Basic understanding of financial and revenue models. Strong prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills. Strong verbal and written communication skills. Ability to work in a fast-paced and deadline-oriented environment. Self-motivated with critical attention to detail, deadlines, and reporting. PREFERRED JOB REQUIREMENTS Education Advanced degree in Computer Science or related field Certification / Licensure Azure Fundamentals, ITIL v4 Knowledge / Skills / Abilities Experience managing million-dollar+ annual budget and forecasting activities over several years Experience operating in hybrid cloud environments and driving self service platform adoption at scale. Demonstrated success running internal platforms as products (roadmaps, backlog, service catalog, and stakeholder outcomes. Track record modernizing the Service Desk (omnichannel-phone, chat, portal, virtual agents), shift left, knowledge management; measurable gains in common service desk KPIs: first call resolution, customer satisfaction, etc. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $175,760.00 - $263,640.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for an NMS ServiceNow Senior Software Designer: To support a key program in AT&T's National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Description of Job Duties/Responsibilities: Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2. Oversee and guide team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements. Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability. Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges. Direct integration efforts with Cisco Network Services Orchestrator, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes. Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed. Monitor the team's efforts to maintain IT system and application performance/availability while responding proactively to emerging issues. Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant. Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification. Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement. Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team. Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget. Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates. Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements. Required Clearance: TS/SCI with polygraph. (/sci) () Required Qualifications: Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a doctorate and 8 years of experience OR a master's and 10 years OR a bachelor's and 12 years OR an associate's and 14 years OR HS and 16 years . Must meet Information Assurance Technical (IAT) Level 2 certification requirements. Additional requirements include: Must have at least 5 years of relevant ServiceNow experience that can be a combination of work history, education, and training. Must have Certification: ServiceNow Certified System Administrator . Must have at least one other advanced ServiceNow certification. Team Leadership experience. The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines. The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle. Experience with at least one of (Agile, Scrum, SDLC). Must be able to work with minimal supervision to perform complex technical tasks and lead others effectively. Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions. Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts. Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods. Excellent client-facing and internal communication skills. Exceptional organizational skills, including attention to detail, multitasking and critical thinking skills. Skilled in working within a team environment within a professional office setting. Skilled in the ability to focus study and research to rapidly solve specific problems. Excellent and clear written documentation skills. Excellent self-study to achieve advanced training as required by the team and the program. Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities. Excellent verbal communication skills. Working knowledge of Service Now or other ITSM. Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook. Experience innovating in a collaborative environment. Advanced system architecture, design, and integration. Experience with databases. Ideally including MariaDB. Required Cross platform and integration experience including Windows, Linux, Juniper, and Cisco. Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell. Desired Qualifications: CompTIA Security+ or equivalent will meet the minimum requirement for the role. ISC2 CISSP or equivalent is strongly preferred and exceeds the minimum requirement for this role. Ready to join our team? Apply today! Our NMS ServiceNow Software Designer (IT Software Developer III) (Government) earns between $108,000 - $225,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Chantilly, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
01/05/2026
Full time
Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for an NMS ServiceNow Senior Software Designer: To support a key program in AT&T's National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Description of Job Duties/Responsibilities: Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2. Oversee and guide team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements. Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability. Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges. Direct integration efforts with Cisco Network Services Orchestrator, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes. Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed. Monitor the team's efforts to maintain IT system and application performance/availability while responding proactively to emerging issues. Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant. Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification. Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement. Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team. Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget. Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates. Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements. Required Clearance: TS/SCI with polygraph. (/sci) () Required Qualifications: Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a doctorate and 8 years of experience OR a master's and 10 years OR a bachelor's and 12 years OR an associate's and 14 years OR HS and 16 years . Must meet Information Assurance Technical (IAT) Level 2 certification requirements. Additional requirements include: Must have at least 5 years of relevant ServiceNow experience that can be a combination of work history, education, and training. Must have Certification: ServiceNow Certified System Administrator . Must have at least one other advanced ServiceNow certification. Team Leadership experience. The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines. The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle. Experience with at least one of (Agile, Scrum, SDLC). Must be able to work with minimal supervision to perform complex technical tasks and lead others effectively. Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions. Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts. Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods. Excellent client-facing and internal communication skills. Exceptional organizational skills, including attention to detail, multitasking and critical thinking skills. Skilled in working within a team environment within a professional office setting. Skilled in the ability to focus study and research to rapidly solve specific problems. Excellent and clear written documentation skills. Excellent self-study to achieve advanced training as required by the team and the program. Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities. Excellent verbal communication skills. Working knowledge of Service Now or other ITSM. Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook. Experience innovating in a collaborative environment. Advanced system architecture, design, and integration. Experience with databases. Ideally including MariaDB. Required Cross platform and integration experience including Windows, Linux, Juniper, and Cisco. Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell. Desired Qualifications: CompTIA Security+ or equivalent will meet the minimum requirement for the role. ISC2 CISSP or equivalent is strongly preferred and exceeds the minimum requirement for this role. Ready to join our team? Apply today! Our NMS ServiceNow Software Designer (IT Software Developer III) (Government) earns between $108,000 - $225,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Chantilly, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for an NMS ServiceNow Software Designer: To support a key program in AT&T's National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Description of Job Duties/Responsibilities: Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements. Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives. Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs. Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server. Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required. Monitor application performance and availability; build dashboards/alerts and proactively remediate issues. Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements. Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts. Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions. Conduct system performance analysis and tuning to optimize configurations and throughput. Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule. Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate. Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements. Required Clearance: TS/SCI with polygraph. (/sci) () Required Qualifications: Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years . Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2. The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines. Must have at least 1 year of relevant ServiceNow experience that can be a combination of work history, education, and training. The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle. Experience with at least one of (Agile, Scrum, SDLC). Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively. Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions. Strong communication skills for working effectively with clients and team members. Strong organizational skills, including attention to detail, multitasking and critical thinking skills Skilled in working within a team environment within a professional office setting. Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities. Strong written and verbal communication skills. Working knowledge of Service Now or other ITSM platforms. Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook. Desired Qualifications: Certification: ServiceNow Certified System Administrator . Cross platform and integration experience. Windows, Linux, Android, Juniper, and Cisco. Experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell. Experience with databases including MariaDB. Ready to join our team? Apply today! Our NMS ServiceNow Software Designer (IT Software Developer II) (Government) earns between $98,100 - $200,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Chantilly, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
01/05/2026
Full time
Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for an NMS ServiceNow Software Designer: To support a key program in AT&T's National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Description of Job Duties/Responsibilities: Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements. Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives. Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs. Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server. Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required. Monitor application performance and availability; build dashboards/alerts and proactively remediate issues. Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements. Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts. Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions. Conduct system performance analysis and tuning to optimize configurations and throughput. Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule. Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate. Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements. Required Clearance: TS/SCI with polygraph. (/sci) () Required Qualifications: Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years . Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2. The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines. Must have at least 1 year of relevant ServiceNow experience that can be a combination of work history, education, and training. The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle. Experience with at least one of (Agile, Scrum, SDLC). Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively. Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions. Strong communication skills for working effectively with clients and team members. Strong organizational skills, including attention to detail, multitasking and critical thinking skills Skilled in working within a team environment within a professional office setting. Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities. Strong written and verbal communication skills. Working knowledge of Service Now or other ITSM platforms. Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook. Desired Qualifications: Certification: ServiceNow Certified System Administrator . Cross platform and integration experience. Windows, Linux, Android, Juniper, and Cisco. Experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell. Experience with databases including MariaDB. Ready to join our team? Apply today! Our NMS ServiceNow Software Designer (IT Software Developer II) (Government) earns between $98,100 - $200,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Chantilly, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
