TRADING SYSTEMS QA ENGINEER CONSULTANT One of our financial services clients is seeking a consultant to work with their QA group across their institutional trading platforms. You will be required to work 5 day work week with 3 days per week in the office in NYC. You will design and execute tests that validate complex financial workflows, from order routing through P&L calculations, working closely with trading desks, operations groups, business groups, and a core development team. This is an individual contributor role focused on uncovering defects early in the SDLC and improving product quality for our professionals and our institutional clients. RESPONSIBILITIES: Test strategy and design Translate business and regulatory requirements into detailed, repeatable test cases, with preconditions and acceptance criteria in Jira Author and maintain test plans, documentation, and checklists in Confluence and GitHub Apply risk-based testing to prioritize high-impact scenarios Functional and domain testing Build and maintain tests validating trade life cycle events across equities and derivative products Verify complex financial calculations (P&L, fees/commissions, etc.) with in-house tools and golden data sets Integration and data integrity Execute integration tests spanning internal systems and vendor platforms; validate FIX sessions and drop copies Test API interactions (REST, gRPC) and data flows end-to-end Write reusable SQL queries and scripts to validate data correctness across relational and NoSQL stores Automation and execution Trigger and suggest extensions of Playwright-based automation test suites Design manual exploratory tests that identify realistic edge cases and usability issues Analyze test results, isolate defects, and partner with the dev team for root cause analysis Flexibility and Communication Track defects in Jira, providing clear status and coverage metrics to the QA Lead Represent QA in daily stand-ups and ad hoc project meetings Support product deployments after-hours and on weekends QUALIFICATIONS: Availability during EST and overlapping NYSE hours; willingness to support after-hours/weekend release validation 2+ years of professional experience in institutional capital markets Ability to describe the trade life cycle and differentiate order routing/execution types (high touch, electronic, algorithmic, upstairs) Hands-on experience validating P&L across equities, fixed income, and derivatives Strong analytical skills, attention to detail, and clear communication skills (comfortable asking questions and challenging assumptions) Big-picture, risk-based testing mindset to prioritize high-impact scenarios SEND YOUR RESUME TO MENTION JOB 1133 IN THE SUBJECT BOX
04/01/2026
Full time
TRADING SYSTEMS QA ENGINEER CONSULTANT One of our financial services clients is seeking a consultant to work with their QA group across their institutional trading platforms. You will be required to work 5 day work week with 3 days per week in the office in NYC. You will design and execute tests that validate complex financial workflows, from order routing through P&L calculations, working closely with trading desks, operations groups, business groups, and a core development team. This is an individual contributor role focused on uncovering defects early in the SDLC and improving product quality for our professionals and our institutional clients. RESPONSIBILITIES: Test strategy and design Translate business and regulatory requirements into detailed, repeatable test cases, with preconditions and acceptance criteria in Jira Author and maintain test plans, documentation, and checklists in Confluence and GitHub Apply risk-based testing to prioritize high-impact scenarios Functional and domain testing Build and maintain tests validating trade life cycle events across equities and derivative products Verify complex financial calculations (P&L, fees/commissions, etc.) with in-house tools and golden data sets Integration and data integrity Execute integration tests spanning internal systems and vendor platforms; validate FIX sessions and drop copies Test API interactions (REST, gRPC) and data flows end-to-end Write reusable SQL queries and scripts to validate data correctness across relational and NoSQL stores Automation and execution Trigger and suggest extensions of Playwright-based automation test suites Design manual exploratory tests that identify realistic edge cases and usability issues Analyze test results, isolate defects, and partner with the dev team for root cause analysis Flexibility and Communication Track defects in Jira, providing clear status and coverage metrics to the QA Lead Represent QA in daily stand-ups and ad hoc project meetings Support product deployments after-hours and on weekends QUALIFICATIONS: Availability during EST and overlapping NYSE hours; willingness to support after-hours/weekend release validation 2+ years of professional experience in institutional capital markets Ability to describe the trade life cycle and differentiate order routing/execution types (high touch, electronic, algorithmic, upstairs) Hands-on experience validating P&L across equities, fixed income, and derivatives Strong analytical skills, attention to detail, and clear communication skills (comfortable asking questions and challenging assumptions) Big-picture, risk-based testing mindset to prioritize high-impact scenarios SEND YOUR RESUME TO MENTION JOB 1133 IN THE SUBJECT BOX
Job Title: Desktop Support Technician (Contract) Location: Jacksonville, FL (On-site) Duration: Immediate start - June 19, 2026 Schedule: Monday - Friday, 9:00 AM - 6:00 PM Job Type: Contract Peak Systems is a technology staffing and managed services consulting firm connecting technical consultants with various industry opportunities. We issue payments weekly, offer direct deposit, and have many nationwide opportunities. Job Overview: We are seeking a reliable and detail-oriented Desktop Support Technician to provide on-site hardware and desktop support for a financial services environment. The ideal candidate will have hands-on experience with desktop hardware, strong troubleshooting skills, and the ability to work in a professional office setting. Key Responsibilities: Provide on-site desktop support for end users in a corporate banking environment Install, configure, and troubleshoot desktop hardware (PCs, monitors, peripherals) Diagnose and resolve hardware-related issues efficiently Support office moves, equipment setup, and hardware deployments Required Qualifications: Experience with desktop hardware support in an office environment Strong troubleshooting and problem-solving skills Familiarity with standard IT equipment (desktops, laptops, docking stations, printers) Ability to follow processes and work independently Professional communication skills Physical Requirements: Ability to lift and move computer equipment up to 40-50 lbs. Comfortable with bending, standing, and walking for extended periods Capable of setting up and relocating office hardware and workstations. Hourly Rate: $23.00 - $24.00 hour based on experience -W4 Tax profile; Weekly Payroll Compensation. If you are interested in this opportunity, please reply with your most updated resume in Word document to in an effort for us to discuss further.
04/01/2026
Full time
Job Title: Desktop Support Technician (Contract) Location: Jacksonville, FL (On-site) Duration: Immediate start - June 19, 2026 Schedule: Monday - Friday, 9:00 AM - 6:00 PM Job Type: Contract Peak Systems is a technology staffing and managed services consulting firm connecting technical consultants with various industry opportunities. We issue payments weekly, offer direct deposit, and have many nationwide opportunities. Job Overview: We are seeking a reliable and detail-oriented Desktop Support Technician to provide on-site hardware and desktop support for a financial services environment. The ideal candidate will have hands-on experience with desktop hardware, strong troubleshooting skills, and the ability to work in a professional office setting. Key Responsibilities: Provide on-site desktop support for end users in a corporate banking environment Install, configure, and troubleshoot desktop hardware (PCs, monitors, peripherals) Diagnose and resolve hardware-related issues efficiently Support office moves, equipment setup, and hardware deployments Required Qualifications: Experience with desktop hardware support in an office environment Strong troubleshooting and problem-solving skills Familiarity with standard IT equipment (desktops, laptops, docking stations, printers) Ability to follow processes and work independently Professional communication skills Physical Requirements: Ability to lift and move computer equipment up to 40-50 lbs. Comfortable with bending, standing, and walking for extended periods Capable of setting up and relocating office hardware and workstations. Hourly Rate: $23.00 - $24.00 hour based on experience -W4 Tax profile; Weekly Payroll Compensation. If you are interested in this opportunity, please reply with your most updated resume in Word document to in an effort for us to discuss further.
Category:: Professional Subscribe:: Department:: Information Technology Services - 02007 Locations:: Albany, NY Posted:: Sep 10, 2025 Closes:: Open Until Filled Type:: Full-time Ref. No.:: WF240297r Position ID:: 192683 About University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses. Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks. Job Description: Information Technology Services (ITS), the central IT provider at the University at Albany, seeks applicants for a Desktop and Mobile Computing (D&MC) Senior Endpoint Management Specialist. ITS manages and supports nearly 7,000 university-owned faculty/staff, classroom, conference room, and research lab desktops and mobile devices. The D&MC Endpoint Management Specialist is a senior position that is key to continuous improvement and delivery of services in this large-scale operation. The D&MC Senior Endpoint Management Specialist is a subject matter expert in desktop and mobile computing and provides technical leadership within service teams. They address and resolve complex and non-standard requests and issues. They develop and maintain strong expertise in enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.) and steer the selection and usage of each in achieving ITS' goals and adhering to ITS' principles and standards. The D&MC Senior Endpoint Management Specialist understands the importance of well-defined processes and promoting their adoption across large service teams to successfully manage the pace and volume of work required to support thousands of devices. The successful Senior Endpoint Management Specialist independently identifies process challenges and recommends and assists in implementing actionable improvements and solutions to the D&MC Manager. They monitor the flow of real-time work and act to address operational problems. Under the leadership and direction of the D&MC Manager, the Senior Endpoint Management Specialist is responsible for ensuring internal and customer-facing documentation is created, accurate, and updated regularly. They understand the value of documentation in promoting clarity and cohesion for large service teams. Primary Responsibilities: Enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.) Ensure that all enterprise desktop and mobile device management applications and tools are maintained, and versions updated in a timely fashion and adhere to ITS standards, controls, security policies and procedures. Build and maintain advanced technical expertise in ITS' enterprise desktop and mobile device management applications and tools. Stay abreast of advances in the field and steer technical direction in D&MC, following ITS' architecture review protocols. Asset inventory maintenance, cyclical planning, budgeting, and related projects Develop and maintain a strong understanding of how the inventory data structure, operational processes to add/remove/update records, inventory dashboards and reports, and project workload planning all play a role in planning cyclic replacement of all D&MC assets. Regularly report on anomalies and potential problems in the asset inventories for all supported services and work to resolve. Maintain, provide reports and update replacement schedule and replacement cost fields in the asset inventories for all supported service areas to support budgeting and planning processes. Endpoints service standards, efficient operations and consistent user experiences Provide subject matter expertise, oversee and continuously evaluate hardware and software deployment and support processes, their effectiveness and recommend improvements. Determine and document the standard workstation and printer models and configurations for various use cases including fac/staff, classrooms, conference rooms, research labs; refresh standards, as needed. Oversee the internal and external documentation and maintain all approved desktop and mobile computing standards for the University. Regularly report on workstation hardware, operating systems, software, and printers at risk or outside of defined standards and work to resolve. Determine and document operating system versions used for deployments; determine and manage upgrade cycles. Provide day-to-day operational oversight of operations and service offerings Prepare technical diagrams, configuration logs, process maps, internal and external knowledge base articles, and other documentation, as needed. Provide subject matter expertise, technical support and collaborate across ITS teams and on projects to identify problems, devise creative solutions, and implement proposed recommendations. Other reasonable duties as assigned. Project Management Serve as Project Manager on D&MC projects. Actively participate, as needed, in ITS projects related to your service(s). Functional and Supervisory Relationships: Reports to: Manager of Desktop and Mobile Computing Services Supervises the following positions: None Interacts with: ITS staff; faculty and staff in academic, research, and business units; external vendors/contractors/consultants; peer institutions Job Requirements: Excellent interpersonal, oral, and written communication skills. Organize work, prioritize tasks, and manage multiple and changing priorities. Provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation. Report to campus in-person on Mondays, Wednesdays, Fridays, and as needed. This position is eligible to telecommute on Tuesdays and Thursdays, following a probationary period and with supervisor approval. Requirements: Minimum Qualifications: A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization, or at least 6 years of full-time professional experience related to the role. Minimum of 3 years' experience building operating systems and application deployments in a large, complex environment. Minimum of 3 years' experience documenting deployment processes that can be replicated/implemented by field staff. Minimum of 3 years' experience supporting desktops and mobile devices, IT operations, or systems administration addressing and resolving issues escalated for higher level support. Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role Preferred Qualifications: Minimum of 3 years' experience using Microsoft Endpoint Configuration Manager (MECM); for operating system deployments, application packaging and deployment, and workstation security/patch management. Minimum of 3 years' experience using and maintaining active directory and group policy. Minimum of 3 years' experience developing and continuously maintaining technical documentation within a knowledge base repository. Experience configuring and managing a Microsoft mobile device management (MDM) system such as Microsoft Intune. Experience configuring and managing an Apple mobile device management (MDM) system such as Jamf Pro. Experience using PowerShell (or similar scripting language) to manage workstations, users, AD. Experience using and supporting workstations running Linux operating systems. Working Environment: Typical office environment Additional Information: Professional Rank and Salary Grade: Senior Programmer/Analyst, SL-4, $85,000-$95,000 Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that UAlbany is not an E-Verify employer. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format PDF by clicking this link Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed . click apply for full job details
01/14/2026
Full time
Category:: Professional Subscribe:: Department:: Information Technology Services - 02007 Locations:: Albany, NY Posted:: Sep 10, 2025 Closes:: Open Until Filled Type:: Full-time Ref. No.:: WF240297r Position ID:: 192683 About University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses. Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks. Job Description: Information Technology Services (ITS), the central IT provider at the University at Albany, seeks applicants for a Desktop and Mobile Computing (D&MC) Senior Endpoint Management Specialist. ITS manages and supports nearly 7,000 university-owned faculty/staff, classroom, conference room, and research lab desktops and mobile devices. The D&MC Endpoint Management Specialist is a senior position that is key to continuous improvement and delivery of services in this large-scale operation. The D&MC Senior Endpoint Management Specialist is a subject matter expert in desktop and mobile computing and provides technical leadership within service teams. They address and resolve complex and non-standard requests and issues. They develop and maintain strong expertise in enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.) and steer the selection and usage of each in achieving ITS' goals and adhering to ITS' principles and standards. The D&MC Senior Endpoint Management Specialist understands the importance of well-defined processes and promoting their adoption across large service teams to successfully manage the pace and volume of work required to support thousands of devices. The successful Senior Endpoint Management Specialist independently identifies process challenges and recommends and assists in implementing actionable improvements and solutions to the D&MC Manager. They monitor the flow of real-time work and act to address operational problems. Under the leadership and direction of the D&MC Manager, the Senior Endpoint Management Specialist is responsible for ensuring internal and customer-facing documentation is created, accurate, and updated regularly. They understand the value of documentation in promoting clarity and cohesion for large service teams. Primary Responsibilities: Enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.) Ensure that all enterprise desktop and mobile device management applications and tools are maintained, and versions updated in a timely fashion and adhere to ITS standards, controls, security policies and procedures. Build and maintain advanced technical expertise in ITS' enterprise desktop and mobile device management applications and tools. Stay abreast of advances in the field and steer technical direction in D&MC, following ITS' architecture review protocols. Asset inventory maintenance, cyclical planning, budgeting, and related projects Develop and maintain a strong understanding of how the inventory data structure, operational processes to add/remove/update records, inventory dashboards and reports, and project workload planning all play a role in planning cyclic replacement of all D&MC assets. Regularly report on anomalies and potential problems in the asset inventories for all supported services and work to resolve. Maintain, provide reports and update replacement schedule and replacement cost fields in the asset inventories for all supported service areas to support budgeting and planning processes. Endpoints service standards, efficient operations and consistent user experiences Provide subject matter expertise, oversee and continuously evaluate hardware and software deployment and support processes, their effectiveness and recommend improvements. Determine and document the standard workstation and printer models and configurations for various use cases including fac/staff, classrooms, conference rooms, research labs; refresh standards, as needed. Oversee the internal and external documentation and maintain all approved desktop and mobile computing standards for the University. Regularly report on workstation hardware, operating systems, software, and printers at risk or outside of defined standards and work to resolve. Determine and document operating system versions used for deployments; determine and manage upgrade cycles. Provide day-to-day operational oversight of operations and service offerings Prepare technical diagrams, configuration logs, process maps, internal and external knowledge base articles, and other documentation, as needed. Provide subject matter expertise, technical support and collaborate across ITS teams and on projects to identify problems, devise creative solutions, and implement proposed recommendations. Other reasonable duties as assigned. Project Management Serve as Project Manager on D&MC projects. Actively participate, as needed, in ITS projects related to your service(s). Functional and Supervisory Relationships: Reports to: Manager of Desktop and Mobile Computing Services Supervises the following positions: None Interacts with: ITS staff; faculty and staff in academic, research, and business units; external vendors/contractors/consultants; peer institutions Job Requirements: Excellent interpersonal, oral, and written communication skills. Organize work, prioritize tasks, and manage multiple and changing priorities. Provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation. Report to campus in-person on Mondays, Wednesdays, Fridays, and as needed. This position is eligible to telecommute on Tuesdays and Thursdays, following a probationary period and with supervisor approval. Requirements: Minimum Qualifications: A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization, or at least 6 years of full-time professional experience related to the role. Minimum of 3 years' experience building operating systems and application deployments in a large, complex environment. Minimum of 3 years' experience documenting deployment processes that can be replicated/implemented by field staff. Minimum of 3 years' experience supporting desktops and mobile devices, IT operations, or systems administration addressing and resolving issues escalated for higher level support. Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role Preferred Qualifications: Minimum of 3 years' experience using Microsoft Endpoint Configuration Manager (MECM); for operating system deployments, application packaging and deployment, and workstation security/patch management. Minimum of 3 years' experience using and maintaining active directory and group policy. Minimum of 3 years' experience developing and continuously maintaining technical documentation within a knowledge base repository. Experience configuring and managing a Microsoft mobile device management (MDM) system such as Microsoft Intune. Experience configuring and managing an Apple mobile device management (MDM) system such as Jamf Pro. Experience using PowerShell (or similar scripting language) to manage workstations, users, AD. Experience using and supporting workstations running Linux operating systems. Working Environment: Typical office environment Additional Information: Professional Rank and Salary Grade: Senior Programmer/Analyst, SL-4, $85,000-$95,000 Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that UAlbany is not an E-Verify employer. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format PDF by clicking this link Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed . click apply for full job details
Description SUMMARY Provides customer and technical support for JC employees and students. Under the direction of the Information Technology Customer Experience Director coordinates training, processes, and staffing efforts for Solution Center and Student Employee functions by performing the following duties personally or through other departmental labor resources. Student Consultant Coordinator is responsible for teaching, and coaching staff as the first line of technical support defense by solving first-level issues. Responsible for understanding, supporting and actively demonstrating the College's beliefs, values, mission and vision and being in agreement to be evaluated by same. This position does not hold supervisory authority over professional staff and focuses on facilitating student success and supporting IT service operations. Essential Functions ESSENTIAL DUTIES AND RESPONSIBILITIESincluding the following. Other duties may be assigned.Manages student employees assigned to the Information Technology Student Computer Consultant model. Coordinates student consultants within a variety of projects that strengthen the college.Provides first-level customer support for all Information Technology services. Utilizes call tracking software to create problem descriptions and assign requests appropriately. Serves as first-level technical support contact for faculty, staff and students utilizing Information Technology services. Assists Applications Coordinator with TDX Self-Service/Knowledge base and utilizes Solution Center software to organize client portal requests and identify process improvement needs.Sets own project and work request priorities. Assists in communication with other departments to determine technological needs. Consults with departments to develop system solutions consistent with organizational objectives.Provides direct customer support on the Solution Center phone lines, various instant messaging platforms, the Solution Center email, and through work requests utilizing remote support tools to troubleshoot complex problems with student, staff, and faculty computers. Monitors Solution Center customer satisfaction of services performed by Solution Center personnel/student consultants. Creates a positive impression of the Solution Center and Information Technology. Advocating for student and employee needs that are discovered while providing customer support.Coordinates staffing resources for front desk service, training student employees and co-workers, delegating work requests, developing documentation, and providing technical problem resolution. Coordinates and maintains the flow of the ITSM system as well as the work requests entered into the ITSM system by Solution Center staff ensuring that information is documented accurately and escalated to the correct 2nd level support team when necessary.Coordinate with CEP staff to ensure each campus has dedicated CEP program equipment both onsite and at Jackson College available for immediate deployment and replacement as needs arise.Serve as the Primary liaison to Corrections Education Program (CEP) staff to ensure that all dedicated CEP Jackson College IT equipment is functioning properly and coordinate with CEP staff and courier to collect and deliver all defective and replacement equipment. Develops software certification programs to educate the Consultants about technical and interpersonal problem-solving skills. Maintains Solution Center customer satisfaction by delivering quality customer support and understanding of customer needs. Creates and maintains a positive impression of the Solution Center.Utilizes the Solution Center software to collect and organize work request descriptions and resolutions created by the IT Students Consultants and shares reports with the Customer Experience Team.Assists the Information Technology Customer Experience Director with applicable and appropriate budgetary line items as requested.Monitors and escalates tickets to facilitate meeting service level expectations." SUPERVISORY RESPONSIBILITIES Trains, coordinates, and deploys student consultants while building an effective student work environment that meets the complex needs of the Information Technology Department, the student consultant, and the Institution. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Develops detailed standards & guidelines for daily operations and periodically makes technology and people management related improvements. Does not have hiring, disciplinary, or evaluative authority over professional employees. CONTACTS AND PURPOSE OF CONTACTS Internal:Frequent contacts with personnel, within and outside of the department, regarding topics pertaining to the daily operations of the Solution Center and TDX Self-Service development. Minimum Qualifications QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge of: MinimumWorking knowledge of Microsoft Office Experience within IT Help Desk EnvironmentsDemonstrated Team Leadership Experience PreferredHelpdesk software (current apps and versions)Room resource scheduling software (current apps and versions)Basic Canvas skillsComputer lab management techniques Skills and Abilities to: MinimumBe customer service oriented, self-motivated, and work under tight timelines with minimal supervisionManage multiple competing-priority projects by using time management techniques Participate in and/or lead successful technology projects and deployments involving testing, technical support, communication, training, scheduling, and implementation efforts Follow established guidelines which require occasional modifications in procedures Support a diverse population of users Provide excellent organizational, communication, and interpersonal skillsBe a strong leader and mentor to a wide variety of student employeesProvide conflict resolution and aid in coaching team members to be successful as students and employeesWork with confidential records and electronic files related to the position Education and Experience: MinimumAssociates Degree (in Education, Business Administration, Information Systems, or related field preferred)Two years of related experience PreferredBachelor's degree Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to effectively present information orally. Mathematical Skills Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability Ability to work in teams or independently as the situation arises. Creative thinking is a must. Ability to handle change and multiple projects in a high volume, fast paced environment. Follow a project through from beginning to end. LICENSURE, CERTIFICATION, REGISTRATION OR OTHER REQUIREMENTS Must have a valid driver's license or state ID PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires that the employee is occasionally needed to work a flexible schedule to include some weekend and evening work. The work schedule is determined by coordinating/weighing the available technical and labor resources against prioritized work requests and pre-planned special events. Work may be required during scheduled technology implementations and unscheduled system failures. "This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision . click apply for full job details
01/14/2026
Full time
Description SUMMARY Provides customer and technical support for JC employees and students. Under the direction of the Information Technology Customer Experience Director coordinates training, processes, and staffing efforts for Solution Center and Student Employee functions by performing the following duties personally or through other departmental labor resources. Student Consultant Coordinator is responsible for teaching, and coaching staff as the first line of technical support defense by solving first-level issues. Responsible for understanding, supporting and actively demonstrating the College's beliefs, values, mission and vision and being in agreement to be evaluated by same. This position does not hold supervisory authority over professional staff and focuses on facilitating student success and supporting IT service operations. Essential Functions ESSENTIAL DUTIES AND RESPONSIBILITIESincluding the following. Other duties may be assigned.Manages student employees assigned to the Information Technology Student Computer Consultant model. Coordinates student consultants within a variety of projects that strengthen the college.Provides first-level customer support for all Information Technology services. Utilizes call tracking software to create problem descriptions and assign requests appropriately. Serves as first-level technical support contact for faculty, staff and students utilizing Information Technology services. Assists Applications Coordinator with TDX Self-Service/Knowledge base and utilizes Solution Center software to organize client portal requests and identify process improvement needs.Sets own project and work request priorities. Assists in communication with other departments to determine technological needs. Consults with departments to develop system solutions consistent with organizational objectives.Provides direct customer support on the Solution Center phone lines, various instant messaging platforms, the Solution Center email, and through work requests utilizing remote support tools to troubleshoot complex problems with student, staff, and faculty computers. Monitors Solution Center customer satisfaction of services performed by Solution Center personnel/student consultants. Creates a positive impression of the Solution Center and Information Technology. Advocating for student and employee needs that are discovered while providing customer support.Coordinates staffing resources for front desk service, training student employees and co-workers, delegating work requests, developing documentation, and providing technical problem resolution. Coordinates and maintains the flow of the ITSM system as well as the work requests entered into the ITSM system by Solution Center staff ensuring that information is documented accurately and escalated to the correct 2nd level support team when necessary.Coordinate with CEP staff to ensure each campus has dedicated CEP program equipment both onsite and at Jackson College available for immediate deployment and replacement as needs arise.Serve as the Primary liaison to Corrections Education Program (CEP) staff to ensure that all dedicated CEP Jackson College IT equipment is functioning properly and coordinate with CEP staff and courier to collect and deliver all defective and replacement equipment. Develops software certification programs to educate the Consultants about technical and interpersonal problem-solving skills. Maintains Solution Center customer satisfaction by delivering quality customer support and understanding of customer needs. Creates and maintains a positive impression of the Solution Center.Utilizes the Solution Center software to collect and organize work request descriptions and resolutions created by the IT Students Consultants and shares reports with the Customer Experience Team.Assists the Information Technology Customer Experience Director with applicable and appropriate budgetary line items as requested.Monitors and escalates tickets to facilitate meeting service level expectations." SUPERVISORY RESPONSIBILITIES Trains, coordinates, and deploys student consultants while building an effective student work environment that meets the complex needs of the Information Technology Department, the student consultant, and the Institution. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Develops detailed standards & guidelines for daily operations and periodically makes technology and people management related improvements. Does not have hiring, disciplinary, or evaluative authority over professional employees. CONTACTS AND PURPOSE OF CONTACTS Internal:Frequent contacts with personnel, within and outside of the department, regarding topics pertaining to the daily operations of the Solution Center and TDX Self-Service development. Minimum Qualifications QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge of: MinimumWorking knowledge of Microsoft Office Experience within IT Help Desk EnvironmentsDemonstrated Team Leadership Experience PreferredHelpdesk software (current apps and versions)Room resource scheduling software (current apps and versions)Basic Canvas skillsComputer lab management techniques Skills and Abilities to: MinimumBe customer service oriented, self-motivated, and work under tight timelines with minimal supervisionManage multiple competing-priority projects by using time management techniques Participate in and/or lead successful technology projects and deployments involving testing, technical support, communication, training, scheduling, and implementation efforts Follow established guidelines which require occasional modifications in procedures Support a diverse population of users Provide excellent organizational, communication, and interpersonal skillsBe a strong leader and mentor to a wide variety of student employeesProvide conflict resolution and aid in coaching team members to be successful as students and employeesWork with confidential records and electronic files related to the position Education and Experience: MinimumAssociates Degree (in Education, Business Administration, Information Systems, or related field preferred)Two years of related experience PreferredBachelor's degree Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to effectively present information orally. Mathematical Skills Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability Ability to work in teams or independently as the situation arises. Creative thinking is a must. Ability to handle change and multiple projects in a high volume, fast paced environment. Follow a project through from beginning to end. LICENSURE, CERTIFICATION, REGISTRATION OR OTHER REQUIREMENTS Must have a valid driver's license or state ID PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires that the employee is occasionally needed to work a flexible schedule to include some weekend and evening work. The work schedule is determined by coordinating/weighing the available technical and labor resources against prioritized work requests and pre-planned special events. Work may be required during scheduled technology implementations and unscheduled system failures. "This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision . click apply for full job details
Join our Team at Portland Community College Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. PCC, which is roughly the size of Rhode Island, has four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area. Wherever you're coming from and wherever you're going in life, Portland Community College has the classes and programs to get you there. Our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community. Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward. Portland Community College will ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at . Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington. What You'll Do and Who We Are Looking For Apply Immediately; This position will close once sufficient qualified applications have been received. Administer systems, system standards and system outputs related to Computer-Aided Drafting (CAD), Building Information Model (BIM) and project management software for active design and construction projects, district-wide college operations and archival purposes. Performs CAD/BIM assignments to create, modify, organize and maintain program documents and drawings. Uploads and downloads document/drawing files to and from program software and hosted storage sites. Works with internal and external requesters to develop document management and program information standards for managing and storing electronic and paper copies of drawings, specifications, and other project-related documents. Duties: - Develops PCC standards and best practices for document files. Works collaboratively with architectural and engineering consultants and internal college users to implement those standardized file formats. Organizes and maintains the inventory of all electronic drawings by project and campus. Provides support and assistance to internal and external users with campus, site, and building information. - Functions as the system administrator and user of the CAD and BIM software. Some positions may function as systems administrators for project management software. Provides user access to program software and electronic storage sites for internal/external requestors. Responsible for installing, configuring, maintaining and troubleshooting program specific software. Works with other departments to assure compatible and interactive exchanges of information. - Utilizes maintenance and project management software to coordinate the collection and sharing of drawings, specifications, operations and maintenance manuals, correspondence, financial information and other project-related information to ensure timely reporting of information to program management. - Operates CAD and BIM software to create, update and maintain electronic drawing and documents. - Develops use of BIM tools and relational databases to support information for space inventory, reports and other college uses. - Develops site maps, evacuation maps, various versions of campus maps and other visual representations of college buildings and properties. - Works with electronic document storage applications to organize and maintain document/drawing files for bid sets for contractors. - Assists management in preparing graphical information and reports for project analysis and/or implementation. - Performs other related duties as assigned. Classification Description: Minimum Qualifications: Associate's degree in Drafting Technology (relevant experience may substitute for the degree requirement on a year-for-year basis). Five years of progressively-more-responsible drafting experience with an architectural focus or equivalent, including three years of systems administrator experience. Working knowledge of CAD and BIM software and database management software required. Knowledge of: Architectural design and construction practices; building codes, ADA standards and jurisdictional requirements; methods for organizing design and construction documents including documents generated by architects, engineers and other consultants; bidding documentation; project manuals; specifications; operations and maintenance manuals; surveys and other legal and pertinent documentation for facilities construction, remodel and maintenance and 3-D modeling; mathematical concepts. Ability to: Effectively and clearly communicate verbally and in writing; establish and maintain accessible electronic file systems; provide basic desktop support skills; import and export files electronically and track information between multiple systems; effectively prioritize work requests; multi-task and effectively use time management skills; use critical thinking skills to analyze, troubleshoot, diagnose and repair computer system problems. Success Criteria: (throughout the screening process, you will be evaluated based on your demonstration of the following criteria): - Advanced proficiency with AutoCAD, Revit, and other Autodesk Architecture, Engineering & Construction Collection products. - Demonstrated expertise in the production and management of complex construction documents across multiple project types. - Extensive experience reading and interpreting complex architectural and engineering drawings. - Experience supporting a facilities maintenance organization. - Ability to manage software subscriptions, downloads, installs and repairs. Maintain plugins and add ons. - Excellent written and verbal communication skills. Preferred Qualifications: - Familiarity with Bluebeam, Google Applications, Microsoft Office, AssetWorks Facilities Management Systems,Trimble Unity Construct, Kahua Construction Project Management Software, WorkDay. - Familiarity with GIS concepts and processes. - Prior experience in an educational institution, architectural/engineering firm, or public agency. - Autodesk Certified Professional in Revit for Architectural Design and/or Autodesk Certified Professional in AutoCAD. Why You'll Love Working Here The PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you'll enjoy: A collaborative and inspiring campus community Opportunities for learning and professional development Position GradeClassified 25 (A) Employment TypeFull time Total Rewards Package / What We Offer There is never a dull moment at PCC. We offer more than just a competitive salary. When you join our team at PCC you'll also enjoy: - Comprehensive benefit package - Oregon PERS contribution - Tax deferred annuity program and a deferred compensation program - Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions - Free access to the sport centers / campus gymnasiums, performing arts, and cultural events - Conference and Event Rental Space - Employees receive 50% off when on-campus for personal events - Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement o Starts at 8 hours of vacation leave per month (additional vacation hours with years of service) o 1 day of sick leave per month o 12 paid holidays o PCC Winter Break (when College is Closed) o 24 hours of personal leave per year More detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at pcc.edu/hr/benefits . Please email if you have any questions. How We Determine Initial Salary Placement The first two steps of the range are: $75,965 to $78,242 per year. Higher salary placement may be available based on qualifications, experience and internal equity. (Full salary range $75,965 to $121,904) Oregon Veterans' Preference in Public EmploymentPortland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility . click apply for full job details
01/14/2026
Full time
Join our Team at Portland Community College Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. PCC, which is roughly the size of Rhode Island, has four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area. Wherever you're coming from and wherever you're going in life, Portland Community College has the classes and programs to get you there. Our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community. Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward. Portland Community College will ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at . Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington. What You'll Do and Who We Are Looking For Apply Immediately; This position will close once sufficient qualified applications have been received. Administer systems, system standards and system outputs related to Computer-Aided Drafting (CAD), Building Information Model (BIM) and project management software for active design and construction projects, district-wide college operations and archival purposes. Performs CAD/BIM assignments to create, modify, organize and maintain program documents and drawings. Uploads and downloads document/drawing files to and from program software and hosted storage sites. Works with internal and external requesters to develop document management and program information standards for managing and storing electronic and paper copies of drawings, specifications, and other project-related documents. Duties: - Develops PCC standards and best practices for document files. Works collaboratively with architectural and engineering consultants and internal college users to implement those standardized file formats. Organizes and maintains the inventory of all electronic drawings by project and campus. Provides support and assistance to internal and external users with campus, site, and building information. - Functions as the system administrator and user of the CAD and BIM software. Some positions may function as systems administrators for project management software. Provides user access to program software and electronic storage sites for internal/external requestors. Responsible for installing, configuring, maintaining and troubleshooting program specific software. Works with other departments to assure compatible and interactive exchanges of information. - Utilizes maintenance and project management software to coordinate the collection and sharing of drawings, specifications, operations and maintenance manuals, correspondence, financial information and other project-related information to ensure timely reporting of information to program management. - Operates CAD and BIM software to create, update and maintain electronic drawing and documents. - Develops use of BIM tools and relational databases to support information for space inventory, reports and other college uses. - Develops site maps, evacuation maps, various versions of campus maps and other visual representations of college buildings and properties. - Works with electronic document storage applications to organize and maintain document/drawing files for bid sets for contractors. - Assists management in preparing graphical information and reports for project analysis and/or implementation. - Performs other related duties as assigned. Classification Description: Minimum Qualifications: Associate's degree in Drafting Technology (relevant experience may substitute for the degree requirement on a year-for-year basis). Five years of progressively-more-responsible drafting experience with an architectural focus or equivalent, including three years of systems administrator experience. Working knowledge of CAD and BIM software and database management software required. Knowledge of: Architectural design and construction practices; building codes, ADA standards and jurisdictional requirements; methods for organizing design and construction documents including documents generated by architects, engineers and other consultants; bidding documentation; project manuals; specifications; operations and maintenance manuals; surveys and other legal and pertinent documentation for facilities construction, remodel and maintenance and 3-D modeling; mathematical concepts. Ability to: Effectively and clearly communicate verbally and in writing; establish and maintain accessible electronic file systems; provide basic desktop support skills; import and export files electronically and track information between multiple systems; effectively prioritize work requests; multi-task and effectively use time management skills; use critical thinking skills to analyze, troubleshoot, diagnose and repair computer system problems. Success Criteria: (throughout the screening process, you will be evaluated based on your demonstration of the following criteria): - Advanced proficiency with AutoCAD, Revit, and other Autodesk Architecture, Engineering & Construction Collection products. - Demonstrated expertise in the production and management of complex construction documents across multiple project types. - Extensive experience reading and interpreting complex architectural and engineering drawings. - Experience supporting a facilities maintenance organization. - Ability to manage software subscriptions, downloads, installs and repairs. Maintain plugins and add ons. - Excellent written and verbal communication skills. Preferred Qualifications: - Familiarity with Bluebeam, Google Applications, Microsoft Office, AssetWorks Facilities Management Systems,Trimble Unity Construct, Kahua Construction Project Management Software, WorkDay. - Familiarity with GIS concepts and processes. - Prior experience in an educational institution, architectural/engineering firm, or public agency. - Autodesk Certified Professional in Revit for Architectural Design and/or Autodesk Certified Professional in AutoCAD. Why You'll Love Working Here The PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you'll enjoy: A collaborative and inspiring campus community Opportunities for learning and professional development Position GradeClassified 25 (A) Employment TypeFull time Total Rewards Package / What We Offer There is never a dull moment at PCC. We offer more than just a competitive salary. When you join our team at PCC you'll also enjoy: - Comprehensive benefit package - Oregon PERS contribution - Tax deferred annuity program and a deferred compensation program - Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions - Free access to the sport centers / campus gymnasiums, performing arts, and cultural events - Conference and Event Rental Space - Employees receive 50% off when on-campus for personal events - Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement o Starts at 8 hours of vacation leave per month (additional vacation hours with years of service) o 1 day of sick leave per month o 12 paid holidays o PCC Winter Break (when College is Closed) o 24 hours of personal leave per year More detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at pcc.edu/hr/benefits . Please email if you have any questions. How We Determine Initial Salary Placement The first two steps of the range are: $75,965 to $78,242 per year. Higher salary placement may be available based on qualifications, experience and internal equity. (Full salary range $75,965 to $121,904) Oregon Veterans' Preference in Public EmploymentPortland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility . click apply for full job details
Johns Hopkins Public Safety is seeking an Electronic Communications Safety and Security (ECSS) Systems Engineer to support the Electronic Communications Safety and Security (ECSS) Systems primarily focused around the Johns Hopkins Police Department and Johns Hopkins Public Safety. This position will be responsible for the operation, configuration, and management of public safety information technology and ECSS Systems. The Electronic Communications Safety and Security (ECSS) Systems Engineer will be responsible for administration, programming, maintenance, performance, implementation, security and support of various departmental and enterprise-wide platforms, including the installation and testing of new software, operating systems, related utilities/services, and hardware products as well as the integration of new products and/or software release upgrades into the current environment. ECSS systems include, but are not limited to, two-way radio systems and infrastructure, telecommunications systems, emergency communications center technologies, police vehicle technology hardware and software, integrated security hardware and software solutions, enterprise software applications, ID Badging, access control, door hardware, video surveillance, security detection, alarm monitoring, information management display, mass notification, life safety, and fire detection alarm. Specific Duties and Responsibilities Responsible for meeting with technical staff from many Johns Hopkins IT entities to determine customer needs for ECSS software and infrastructure deployments. Responsible for meeting with stakeholders from Johns Hopkins Police Department (JHPD), Johns Hopkins Public Safety (JHPS), Baltimore Police Department (BPD) and Baltimore City (BCIT) regarding functionality and operation of various ECSS systems. Collaborate with application support teams, infrastructure groups and departmental IT staff to test, deliver, and maintain ECSS software and infrastructure. Assist with the ongoing maintenance and administration of Windows desktop management within the organization. Conducts systems performance evaluations, monitoring, patch management and security evaluations. Analyzes user needs in various computer environments (including but not limited to mainframe, Windows, and mid-range) and makes recommendations for products and services. Ensures that all systems environments are maintained in an efficient and cost-effective manner. Develop solutions based on extensive technical knowledge, skills and experience; influence clients towards innovative/integrated solutions. Responsible for full life-cycle of medium to large sized complex projects. Design complex business, clinical, education, or infrastructure solutions. Provide written documentation and diagrams of findings. Design complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices. Select infrastructure applications that reside between end user applications and hardware operating systems working with vendors, customers, and other sources (i.e., opensource or Internet2 initiatives) to provide configurable tools. Develop new methods to improve service processes, performance, and functionality by examining existing systems management tools and processes. Research, recommend, and implement new technologies based on the value to the institutions. Work with vendor processes and product to improve the quality and fit for the institutions. Install and configure complex server hardware and operating systems. Install and configure infrastructure applications. Implement a schedule of system backups and archive operations to ensure data/media recoverability. Provide complex server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users). Develop complex scripts and solutions by using departmental standards to automate systems management. Perform complex system software upgrades including planning and scheduling, testing, and coordination. Design and/or integrate security authorization and access control. Audit and maintain user access and authorization to provide for system security. Generate and maintain complex periodic and ongoing system specific reports to assess system performance, integrity and capacity. Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported. Utilize system management and monitoring tools and incident tracking systems to detect incidents, take corrective actions, and determine root cause. Implement changes while adhering to the change management policies and procedures. Communicate to all parties the nature, significance, and risk factors. With assistance of the project team, develop RFP's from requirements gathered by following institutional and purchasing guidelines in order to present well documented requirements to potential vendors for proposed solutions. Evaluate vendor proposals. Assist vendors, consultants, and inside Enterprise groups in developing applications. Participate in scheduled project team meetings. Author and maintain documentation to serve as technical and/or end user reference. Other duties as assigned. The responsibilities listed above are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility. Skills and Abilities Strong technical writing skills. Strong ability to understand complex business processes. Must demonstrate strong critical thinking and analytical reasoning skills. Ability to work on multiple priorities effectively. Ability to prioritize conflicting demands. Ability to execute assigned project tasks within established schedule. Ability to work collaboratively in a team environment. Writes and communicates clearly and concisely. Possesses sound documentation skills. Ability to maintain confidentiality. Must demonstrate exemplary customer service skills. Attention to details. Strong desire to explore new ideas and continually learn. Self-starter who will act independently. Proficient/Certified in C-CURE 9000 Access Control and ID Badging Systems, MAS/SAS architecture and administration. Proficient/Certified in Avigilon CCTV Systems. Proficient/Certified in American Dynamics Victor Unified VMS. Proficient/Certified in Magic Monitor CCTV Systems. Knowledge of FLIR CCTV Systems. Knowledge of Vendor and Visitor Management Systems. Minimum Qualifications Bachelor's Degree. Five (5) years related experience in the areas to include design; project management; system initialization and training for electronic access control; CCTV and alarm monitoring systems; or engineering experience in the field of electronic communications which must have included working with multi-site radio and/or microwave networks. Must be able to successfully pass a background investigation including fingerprinting. Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Three (3) years of related experience in a law enforcement environment in areas to include design, project management, system initialization and training for electronic access control, CCTV and alarm monitoring systems; OR if the experience is in engineering it must have included working with multi-site radio and/or microwave networks. Classified Title: Systems Engineer Job Posting Title (Working Title): Electronic Communications Safety and Security (ECSS) Systems Engineer Role/Level/Range: ATP/04/PE Starting Salary Range: $73,300 - $128,300 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: M-F 8 am - 4 pm FLSA Status: Exempt Location: Hybrid/Eastern High Campus Department name: VP for Public Safety Office of Personnel area: University Administration Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: . Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis . click apply for full job details
01/14/2026
Full time
Johns Hopkins Public Safety is seeking an Electronic Communications Safety and Security (ECSS) Systems Engineer to support the Electronic Communications Safety and Security (ECSS) Systems primarily focused around the Johns Hopkins Police Department and Johns Hopkins Public Safety. This position will be responsible for the operation, configuration, and management of public safety information technology and ECSS Systems. The Electronic Communications Safety and Security (ECSS) Systems Engineer will be responsible for administration, programming, maintenance, performance, implementation, security and support of various departmental and enterprise-wide platforms, including the installation and testing of new software, operating systems, related utilities/services, and hardware products as well as the integration of new products and/or software release upgrades into the current environment. ECSS systems include, but are not limited to, two-way radio systems and infrastructure, telecommunications systems, emergency communications center technologies, police vehicle technology hardware and software, integrated security hardware and software solutions, enterprise software applications, ID Badging, access control, door hardware, video surveillance, security detection, alarm monitoring, information management display, mass notification, life safety, and fire detection alarm. Specific Duties and Responsibilities Responsible for meeting with technical staff from many Johns Hopkins IT entities to determine customer needs for ECSS software and infrastructure deployments. Responsible for meeting with stakeholders from Johns Hopkins Police Department (JHPD), Johns Hopkins Public Safety (JHPS), Baltimore Police Department (BPD) and Baltimore City (BCIT) regarding functionality and operation of various ECSS systems. Collaborate with application support teams, infrastructure groups and departmental IT staff to test, deliver, and maintain ECSS software and infrastructure. Assist with the ongoing maintenance and administration of Windows desktop management within the organization. Conducts systems performance evaluations, monitoring, patch management and security evaluations. Analyzes user needs in various computer environments (including but not limited to mainframe, Windows, and mid-range) and makes recommendations for products and services. Ensures that all systems environments are maintained in an efficient and cost-effective manner. Develop solutions based on extensive technical knowledge, skills and experience; influence clients towards innovative/integrated solutions. Responsible for full life-cycle of medium to large sized complex projects. Design complex business, clinical, education, or infrastructure solutions. Provide written documentation and diagrams of findings. Design complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices. Select infrastructure applications that reside between end user applications and hardware operating systems working with vendors, customers, and other sources (i.e., opensource or Internet2 initiatives) to provide configurable tools. Develop new methods to improve service processes, performance, and functionality by examining existing systems management tools and processes. Research, recommend, and implement new technologies based on the value to the institutions. Work with vendor processes and product to improve the quality and fit for the institutions. Install and configure complex server hardware and operating systems. Install and configure infrastructure applications. Implement a schedule of system backups and archive operations to ensure data/media recoverability. Provide complex server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users). Develop complex scripts and solutions by using departmental standards to automate systems management. Perform complex system software upgrades including planning and scheduling, testing, and coordination. Design and/or integrate security authorization and access control. Audit and maintain user access and authorization to provide for system security. Generate and maintain complex periodic and ongoing system specific reports to assess system performance, integrity and capacity. Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported. Utilize system management and monitoring tools and incident tracking systems to detect incidents, take corrective actions, and determine root cause. Implement changes while adhering to the change management policies and procedures. Communicate to all parties the nature, significance, and risk factors. With assistance of the project team, develop RFP's from requirements gathered by following institutional and purchasing guidelines in order to present well documented requirements to potential vendors for proposed solutions. Evaluate vendor proposals. Assist vendors, consultants, and inside Enterprise groups in developing applications. Participate in scheduled project team meetings. Author and maintain documentation to serve as technical and/or end user reference. Other duties as assigned. The responsibilities listed above are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility. Skills and Abilities Strong technical writing skills. Strong ability to understand complex business processes. Must demonstrate strong critical thinking and analytical reasoning skills. Ability to work on multiple priorities effectively. Ability to prioritize conflicting demands. Ability to execute assigned project tasks within established schedule. Ability to work collaboratively in a team environment. Writes and communicates clearly and concisely. Possesses sound documentation skills. Ability to maintain confidentiality. Must demonstrate exemplary customer service skills. Attention to details. Strong desire to explore new ideas and continually learn. Self-starter who will act independently. Proficient/Certified in C-CURE 9000 Access Control and ID Badging Systems, MAS/SAS architecture and administration. Proficient/Certified in Avigilon CCTV Systems. Proficient/Certified in American Dynamics Victor Unified VMS. Proficient/Certified in Magic Monitor CCTV Systems. Knowledge of FLIR CCTV Systems. Knowledge of Vendor and Visitor Management Systems. Minimum Qualifications Bachelor's Degree. Five (5) years related experience in the areas to include design; project management; system initialization and training for electronic access control; CCTV and alarm monitoring systems; or engineering experience in the field of electronic communications which must have included working with multi-site radio and/or microwave networks. Must be able to successfully pass a background investigation including fingerprinting. Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Three (3) years of related experience in a law enforcement environment in areas to include design, project management, system initialization and training for electronic access control, CCTV and alarm monitoring systems; OR if the experience is in engineering it must have included working with multi-site radio and/or microwave networks. Classified Title: Systems Engineer Job Posting Title (Working Title): Electronic Communications Safety and Security (ECSS) Systems Engineer Role/Level/Range: ATP/04/PE Starting Salary Range: $73,300 - $128,300 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: M-F 8 am - 4 pm FLSA Status: Exempt Location: Hybrid/Eastern High Campus Department name: VP for Public Safety Office of Personnel area: University Administration Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: . Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis . click apply for full job details
SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services Job Description SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services Category Charles River Campus > Professional Job Location BOSTON, MA, United States Tracking Code Posted Date 1/7/2026 Salary Grade Grade 49 Expected Hiring Range Minimum $100,000.00 Expected Hiring Range Maximum $115,000.00 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Type Full-Time/Regular Are you ready to be at the forefront of research and innovation on a vibrant, dynamic campus shaping the future of education? Join the Boston University Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group. We are seeking applicants with diverse skills and experience to provide best-in-class AV/IT support to our faculty, staff, and students. We are looking for an energetic, self-directed, and motivated individual to join our Technology Experience & Community group as a Senior LETS Specialist on our AV/IT field engineering team. This hands-on role involves installing, configuring, repairing, and troubleshooting systems while providing advanced support for a wide range of AV/IT technology and services. You will also advise management on emerging technologies, test and verify new solutions, and serve on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead. This position will interface with consultants, integrators, vendors, general contractors, trades, and other partners. Required Skills Please note: This is an onsite position and may require occasional evening, weekend, and/or holiday hours. Requirements: 8+ years of progressively responsible experience with AV/IT technology in a support role. Bachelor's degree required; Masters preferred. (Work experience accepted in lieu of degree) Valid driver's license. Ability to lift moderately heavy equipment (up to 75 pounds). AVIXA CTS or CTS-I certification(s) preferred. Technical Qualifications: Crestron programming, troubleshooting, Simple, HTML5 DSP Biamp Configuration Dante Configuration & Setup Audio Commissioning AVoIP (Quality of Service) Virtual Control - VC4 (Programming, Loading, Setup, Linux) Install/Configure - Zoom/Teams Rooms AV Networking Cable Termination RS-232 Familiarity with enterprise management software (e.g., Crestron XIO or Fusion) Working knowledge of digital signage solutions (e.g., Appspace) Experience with ticketing systems (e.g., ServiceNow) Programming or commissioning experience in professional audio/video integration preferred Soft Skills: Patience in problem-solving complex technical issues, both over the phone and in person, with diverse customers. Ability to learn and support new technology quickly. Excellent interpersonal communication and strong customer service skills. Ability to work productively in cross-functional teams and independently. Ability to maintain control in rapidly changing situations, exhibiting a high level of independent decision-making. Willingness to train and share knowledge with other team members. Boston University Offers an Excellent Benefits Package: Time Off: Generous time off, paid intersession break, and 13 paid holidays. Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance: Competitive tuition assistance program for yourself and family members. Transportation: Discounted MBTA pass and additional commuting options. Wellness: Programs and classes at little or no cost, including workshops and personal counseling. More information at ( ). Culture & Community: Access to discounts or free admission to various city art/cultural institutes around Boston. Public Service Loan Forgiveness Pet Insurance Our Mission: To provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community at Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff. IS&T invests in our staff's personal and professional growth. We promote staff learning through lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges various events throughout the year, including nights at Lucky Strikes Boston, karaoke nights, BU hockey games, nights at Symphony Hall, pancake breakfasts, and department holiday lunches. If you require a reasonable accommodation to complete the employment application process, please contact the Equal Opportunity Office at . required. technology environment. Experience with Lecture Capture technology is highly preferred. Master's Degree in related discipline preferred. Certified Technology Specialist (CTS) certification preferred. Must hold a valid driver's license. Must be able to lift moderately heavy equipment (up to 75 pounds). Technical Expertise: Strong experience with lecture capture technology (Echo360 experience preferred.) Knowledge of Echo System Architecture, cradle to grave content lifecycle, system functions, integration options, ESS user interface and more preferred. Equipment expertise includes LCD and/or DLP projectors, visual presenters, audio amplifiers and mixers, various audio and video switching devices and electronic control systems. Experience with sound reinforcement and lighting set ups. Experience maintaining and programming Crestron and Extron systems. ITIL Foundations Certification preferred. Working knowledge of digital signage solutions such as Visix. Working knowledge of video streaming platforms, video network delivery methods, video presentation layers and technologies, video streaming protocols (i.e. RTP, UDP, RTSP, HLS, RTMP, MPEG-DASH), and video codecs (i.e. H.264, MPEG2, vp8, ProRes) required. Knowledge of TCP/IP, LAN/wireless networking principles and application protocols, i.e. HTTp, HTTPS, SMTP, and FTP. Familiarity with LDAP, CAS, & Shibboleth technologies. Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion). Demonstrable application experience of working with the following technologies: Oracle, MS SQL Server 2005/2008 and MySql databases. Knowledge of programming, scripting, and use of regular expressions with technologies such as Perl, Powershell, Bash, etc. Program and configure AV equipment such as media control systems (AMX/Crestron/Extron), DSPs, matrix mixers and switchers, codec's. Program and configure systems with consultant driven designs as well as developing designs from scratch from client requirements. Interface with consultants, vendors, general contractors, electrical contractors and other partners. Demonstrating creative solutions to help differentiate LETS and the IT Help Center. At least two years of programming or commissioning experience in the professional audio/video integration preferred. Working knowledge of media management systems such as Kaltura. Experience supporting computer hardware and software including Windows and OSX operating systems, desktop business applications, various specialized applications, peripherals and mobile devices. Experience with WordPress and web site content management and development. Soft Skills: Must follow procedures and keep accurate records of incidents and requests while working in the field. Strong writing and organizational skills required. Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers. Learn and support new technology quickly. Must possess excellent interpersonal communication skills. Strong customer service skills absolutely necessary. Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment. Interact with all levels of an organization in a professional, diplomatic and tactful manner. Work well with external vendors. Work well with both primary and dotted line reporting in a matrix environment. Work productively in cross-functional teams and/or resourcefully and independently as an individual. Must possess the ability to work autonomously and maintain control in rapidly changing situations. A high level of independent decision making is absolutely. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. Required Skills Job Location: BOSTON, MA . click apply for full job details
01/14/2026
Full time
SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services Job Description SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services Category Charles River Campus > Professional Job Location BOSTON, MA, United States Tracking Code Posted Date 1/7/2026 Salary Grade Grade 49 Expected Hiring Range Minimum $100,000.00 Expected Hiring Range Maximum $115,000.00 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Type Full-Time/Regular Are you ready to be at the forefront of research and innovation on a vibrant, dynamic campus shaping the future of education? Join the Boston University Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group. We are seeking applicants with diverse skills and experience to provide best-in-class AV/IT support to our faculty, staff, and students. We are looking for an energetic, self-directed, and motivated individual to join our Technology Experience & Community group as a Senior LETS Specialist on our AV/IT field engineering team. This hands-on role involves installing, configuring, repairing, and troubleshooting systems while providing advanced support for a wide range of AV/IT technology and services. You will also advise management on emerging technologies, test and verify new solutions, and serve on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead. This position will interface with consultants, integrators, vendors, general contractors, trades, and other partners. Required Skills Please note: This is an onsite position and may require occasional evening, weekend, and/or holiday hours. Requirements: 8+ years of progressively responsible experience with AV/IT technology in a support role. Bachelor's degree required; Masters preferred. (Work experience accepted in lieu of degree) Valid driver's license. Ability to lift moderately heavy equipment (up to 75 pounds). AVIXA CTS or CTS-I certification(s) preferred. Technical Qualifications: Crestron programming, troubleshooting, Simple, HTML5 DSP Biamp Configuration Dante Configuration & Setup Audio Commissioning AVoIP (Quality of Service) Virtual Control - VC4 (Programming, Loading, Setup, Linux) Install/Configure - Zoom/Teams Rooms AV Networking Cable Termination RS-232 Familiarity with enterprise management software (e.g., Crestron XIO or Fusion) Working knowledge of digital signage solutions (e.g., Appspace) Experience with ticketing systems (e.g., ServiceNow) Programming or commissioning experience in professional audio/video integration preferred Soft Skills: Patience in problem-solving complex technical issues, both over the phone and in person, with diverse customers. Ability to learn and support new technology quickly. Excellent interpersonal communication and strong customer service skills. Ability to work productively in cross-functional teams and independently. Ability to maintain control in rapidly changing situations, exhibiting a high level of independent decision-making. Willingness to train and share knowledge with other team members. Boston University Offers an Excellent Benefits Package: Time Off: Generous time off, paid intersession break, and 13 paid holidays. Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance: Competitive tuition assistance program for yourself and family members. Transportation: Discounted MBTA pass and additional commuting options. Wellness: Programs and classes at little or no cost, including workshops and personal counseling. More information at ( ). Culture & Community: Access to discounts or free admission to various city art/cultural institutes around Boston. Public Service Loan Forgiveness Pet Insurance Our Mission: To provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community at Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff. IS&T invests in our staff's personal and professional growth. We promote staff learning through lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges various events throughout the year, including nights at Lucky Strikes Boston, karaoke nights, BU hockey games, nights at Symphony Hall, pancake breakfasts, and department holiday lunches. If you require a reasonable accommodation to complete the employment application process, please contact the Equal Opportunity Office at . required. technology environment. Experience with Lecture Capture technology is highly preferred. Master's Degree in related discipline preferred. Certified Technology Specialist (CTS) certification preferred. Must hold a valid driver's license. Must be able to lift moderately heavy equipment (up to 75 pounds). Technical Expertise: Strong experience with lecture capture technology (Echo360 experience preferred.) Knowledge of Echo System Architecture, cradle to grave content lifecycle, system functions, integration options, ESS user interface and more preferred. Equipment expertise includes LCD and/or DLP projectors, visual presenters, audio amplifiers and mixers, various audio and video switching devices and electronic control systems. Experience with sound reinforcement and lighting set ups. Experience maintaining and programming Crestron and Extron systems. ITIL Foundations Certification preferred. Working knowledge of digital signage solutions such as Visix. Working knowledge of video streaming platforms, video network delivery methods, video presentation layers and technologies, video streaming protocols (i.e. RTP, UDP, RTSP, HLS, RTMP, MPEG-DASH), and video codecs (i.e. H.264, MPEG2, vp8, ProRes) required. Knowledge of TCP/IP, LAN/wireless networking principles and application protocols, i.e. HTTp, HTTPS, SMTP, and FTP. Familiarity with LDAP, CAS, & Shibboleth technologies. Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion). Demonstrable application experience of working with the following technologies: Oracle, MS SQL Server 2005/2008 and MySql databases. Knowledge of programming, scripting, and use of regular expressions with technologies such as Perl, Powershell, Bash, etc. Program and configure AV equipment such as media control systems (AMX/Crestron/Extron), DSPs, matrix mixers and switchers, codec's. Program and configure systems with consultant driven designs as well as developing designs from scratch from client requirements. Interface with consultants, vendors, general contractors, electrical contractors and other partners. Demonstrating creative solutions to help differentiate LETS and the IT Help Center. At least two years of programming or commissioning experience in the professional audio/video integration preferred. Working knowledge of media management systems such as Kaltura. Experience supporting computer hardware and software including Windows and OSX operating systems, desktop business applications, various specialized applications, peripherals and mobile devices. Experience with WordPress and web site content management and development. Soft Skills: Must follow procedures and keep accurate records of incidents and requests while working in the field. Strong writing and organizational skills required. Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers. Learn and support new technology quickly. Must possess excellent interpersonal communication skills. Strong customer service skills absolutely necessary. Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment. Interact with all levels of an organization in a professional, diplomatic and tactful manner. Work well with external vendors. Work well with both primary and dotted line reporting in a matrix environment. Work productively in cross-functional teams and/or resourcefully and independently as an individual. Must possess the ability to work autonomously and maintain control in rapidly changing situations. A high level of independent decision making is absolutely. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. Required Skills Job Location: BOSTON, MA . click apply for full job details
Description: Position Summary The leasing consultant's focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents Pay $19.00. Ongoing Essential Duties Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects Strives to meet and exceed occupancy goals Is familiar with Fair Housing Regulations and performs all tasks accordingly Maintains a working knowledge of the local community, including local schools, business, and events Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities Serves as a first point of contact for residents, works to resolve any issues or complaints. Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects Quickly escalates any customer service issues to site management when support is needed Communicates effectively to site management and maintenance team to resolve any noticed issues Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site Enthusiastically greets each person who enters the office Approaches each situation in a friendly and helpful manner Maintains a pleasant, professional, and cheerful presence at all times Always presents a professional appearance and follows established dress code policy Strives to learn the assistant community manager's role and can fill in for the assistant community manager when needed. Other duties as assigned Requirements: Required Skills/Abilities: Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook Experience in social media and technology Proficiency in converting phone calls to appointments and appointments to leases (Sales) Ability to act independently and make decisions Excellent verbal and written communication skills Flexibility to work weekends, overtime, and other unscheduled times as required Supervisory Responsibilities: This position does not have supervisory responsibilities Education and Experience: Customer service experience At least 6 months experience in the apartment, leasing, or hospitality industry preferred High school diploma or equivalent combination of education required Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. PI44dcf5b52a3e-3677
12/17/2025
Full time
Description: Position Summary The leasing consultant's focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents Pay $19.00. Ongoing Essential Duties Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects Strives to meet and exceed occupancy goals Is familiar with Fair Housing Regulations and performs all tasks accordingly Maintains a working knowledge of the local community, including local schools, business, and events Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities Serves as a first point of contact for residents, works to resolve any issues or complaints. Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects Quickly escalates any customer service issues to site management when support is needed Communicates effectively to site management and maintenance team to resolve any noticed issues Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site Enthusiastically greets each person who enters the office Approaches each situation in a friendly and helpful manner Maintains a pleasant, professional, and cheerful presence at all times Always presents a professional appearance and follows established dress code policy Strives to learn the assistant community manager's role and can fill in for the assistant community manager when needed. Other duties as assigned Requirements: Required Skills/Abilities: Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook Experience in social media and technology Proficiency in converting phone calls to appointments and appointments to leases (Sales) Ability to act independently and make decisions Excellent verbal and written communication skills Flexibility to work weekends, overtime, and other unscheduled times as required Supervisory Responsibilities: This position does not have supervisory responsibilities Education and Experience: Customer service experience At least 6 months experience in the apartment, leasing, or hospitality industry preferred High school diploma or equivalent combination of education required Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. PI44dcf5b52a3e-3677