InsideHigherEd
Atlanta, Georgia
Job Title: Business Analyst Senior Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 293895 About Us Overview Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan . These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers. About Georgia Tech Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school. Georgia Tech's Mission and Values Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do: 1. Students are our top priority. 2. We strive for excellence. 3. We thrive on diversity. 4. We celebrate collaboration. 5. We champion innovation. 6. We safeguard freedom of inquiry and expression. 7. We nurture the wellbeing of our community. 8. We act ethically. 9. We are responsible stewards. Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact. Department Information The Georgia Tech Professional Education (GTPE) Academic Program department's portfolio consists of 16+ diverse academic programs, supported by a team of 25+ staff members, serving a population of more than 8,000+ students. The Business Analyst role conducts discovery for, defines requirements, prioritizes, and routes development work to the appropriate technical support teams on behalf of Academic Programs (AP.) Technical support teams include the Salesforce CRM Services team, Digital Strategy team, Accenture consulting partners, and the Office of Graduate Education Slate team. The BA may also handle some tasks independently using declarative (no- or low-code) tools. Following development, the BA manages UAT, as well as adoption and enablement hand off back to the functional users. Functional users include a diverse group, ranging from department leadership, program managers, advisors, students, digital communications specialists, events managers, and more. Technical systems and tools frequently utilized by the AP BA include: Salesforce CRM, Marketing Cloud, Slate, ClickUp, ITBM, Copado, Azure, Miro, Microsoft 365 suite Knowledge and understanding of the following tools and systems would also be beneficial: Ellucian Banner, Drupal, Litmus, Formstack, Qualtrics, Zoom AP s primary use for Salesforce CRM relates to student support and engagement. This includes case management, events management, and segmented email communication through Marketing Cloud. Additionally, over the past 4 years there has been rapid development and release of numerous custom solutions that include custom apps, expanding integrations, various flows, extensive reports and dashboards, and an experience cloud site that supports student success. AP is currently pursuing development of a Knowledge base and adoption of Einstein AI (Agentforce) features. This is an opportunity to dive into the deep end on what is possible with Salesforce in the Higher Ed environment and serve as a vital member of a dynamic team. Job Summary Provide liaison services between functional user and technical systems groups in the development or modification of typically complex information systems. Lead in definition of user business requirements and assure they are appropriately addressed in application implementation. Redefine business processes to maximize application usage as required. This position will interact on a consistent basis with: assigned user group management and staff, technical project management and staff. This position typically will advise and counsel: assigned user group management and staff, technical project management and staff. This position will supervise: NA (may provide work guidance). Responsibilities Job Duty 1 - Document and analyze more complex user business processes and requirements; identify solutions including modification of business process Job Duty 2 - Develop specifications and test plans associated with system development or modification Job Duty 3 - Advise and support technical group in systems development Job Duty 4 - Lead testing of new or modified systems Job Duty 5 - Provide communications link between user and technical group Job Duty 6 - Prepare reports and other documentation related to system assignments Job Duty 7 - Provide ongoing user support including troubleshooting and resolution of more complex system issues Job Duty 8 - Perform other duties as assigned Required Qualifications Educational Requirements Bachelor's Degree in Accounting, Business or IT related field or equivalent combination of education and experience Required Experience Eight to ten years of job related experience Preferred Qualifications Preferred Certifications Salesforce Certified Business Analyst Salesforce Platform App Builder Salesforce Marketing Cloud Email Specialist Salesforce Certified Administrator Demonstrated Salesforce Trailhead knowledge/ranking Preferred Skills Requirements Analysis: Strong skills in needs analysis and eliciting requirements from both technical and non-technical teams. If you can cut through conflicting requirements and prioritize what is needed, this is the job for you! Problem-Solving: Exceptional problem-solving skills with a strong comfort level working in Salesforce. While you don't need to know all the answers, you must have the curiosity to find them. Project Management: Experience with project management tasks, including requirements writing and review, flow and process diagramming, and wireframing. Salesforce Technical Knowledge: Understanding of Salesforce skills, including AppExchange, data management, reports and dashboards, and Marketing Cloud or other similar CRM systems. Knowledge, Skills, & Abilities SKILLS This job requires an advanced knowledge of various documentation processes, business system architecture and associated technologies; advanced skills in data organization and analysis, problem solving, systems documentation and report writing as applied within assigned system(s); skills in functional leadership and cross communication between functional user and technical groups; ability to manage work on multiple projects with competing priorities; strong verbal, written and interpersonal skills with the ability to tailor communication to different audiences; effective analytical and presentation skills; excellent organizational, time management skills, and professionalism; self-motivated and able to work independently. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Equal Employment Opportunity The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students . click apply for full job details
Job Title: Business Analyst Senior Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 293895 About Us Overview Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan . These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers. About Georgia Tech Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school. Georgia Tech's Mission and Values Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do: 1. Students are our top priority. 2. We strive for excellence. 3. We thrive on diversity. 4. We celebrate collaboration. 5. We champion innovation. 6. We safeguard freedom of inquiry and expression. 7. We nurture the wellbeing of our community. 8. We act ethically. 9. We are responsible stewards. Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact. Department Information The Georgia Tech Professional Education (GTPE) Academic Program department's portfolio consists of 16+ diverse academic programs, supported by a team of 25+ staff members, serving a population of more than 8,000+ students. The Business Analyst role conducts discovery for, defines requirements, prioritizes, and routes development work to the appropriate technical support teams on behalf of Academic Programs (AP.) Technical support teams include the Salesforce CRM Services team, Digital Strategy team, Accenture consulting partners, and the Office of Graduate Education Slate team. The BA may also handle some tasks independently using declarative (no- or low-code) tools. Following development, the BA manages UAT, as well as adoption and enablement hand off back to the functional users. Functional users include a diverse group, ranging from department leadership, program managers, advisors, students, digital communications specialists, events managers, and more. Technical systems and tools frequently utilized by the AP BA include: Salesforce CRM, Marketing Cloud, Slate, ClickUp, ITBM, Copado, Azure, Miro, Microsoft 365 suite Knowledge and understanding of the following tools and systems would also be beneficial: Ellucian Banner, Drupal, Litmus, Formstack, Qualtrics, Zoom AP s primary use for Salesforce CRM relates to student support and engagement. This includes case management, events management, and segmented email communication through Marketing Cloud. Additionally, over the past 4 years there has been rapid development and release of numerous custom solutions that include custom apps, expanding integrations, various flows, extensive reports and dashboards, and an experience cloud site that supports student success. AP is currently pursuing development of a Knowledge base and adoption of Einstein AI (Agentforce) features. This is an opportunity to dive into the deep end on what is possible with Salesforce in the Higher Ed environment and serve as a vital member of a dynamic team. Job Summary Provide liaison services between functional user and technical systems groups in the development or modification of typically complex information systems. Lead in definition of user business requirements and assure they are appropriately addressed in application implementation. Redefine business processes to maximize application usage as required. This position will interact on a consistent basis with: assigned user group management and staff, technical project management and staff. This position typically will advise and counsel: assigned user group management and staff, technical project management and staff. This position will supervise: NA (may provide work guidance). Responsibilities Job Duty 1 - Document and analyze more complex user business processes and requirements; identify solutions including modification of business process Job Duty 2 - Develop specifications and test plans associated with system development or modification Job Duty 3 - Advise and support technical group in systems development Job Duty 4 - Lead testing of new or modified systems Job Duty 5 - Provide communications link between user and technical group Job Duty 6 - Prepare reports and other documentation related to system assignments Job Duty 7 - Provide ongoing user support including troubleshooting and resolution of more complex system issues Job Duty 8 - Perform other duties as assigned Required Qualifications Educational Requirements Bachelor's Degree in Accounting, Business or IT related field or equivalent combination of education and experience Required Experience Eight to ten years of job related experience Preferred Qualifications Preferred Certifications Salesforce Certified Business Analyst Salesforce Platform App Builder Salesforce Marketing Cloud Email Specialist Salesforce Certified Administrator Demonstrated Salesforce Trailhead knowledge/ranking Preferred Skills Requirements Analysis: Strong skills in needs analysis and eliciting requirements from both technical and non-technical teams. If you can cut through conflicting requirements and prioritize what is needed, this is the job for you! Problem-Solving: Exceptional problem-solving skills with a strong comfort level working in Salesforce. While you don't need to know all the answers, you must have the curiosity to find them. Project Management: Experience with project management tasks, including requirements writing and review, flow and process diagramming, and wireframing. Salesforce Technical Knowledge: Understanding of Salesforce skills, including AppExchange, data management, reports and dashboards, and Marketing Cloud or other similar CRM systems. Knowledge, Skills, & Abilities SKILLS This job requires an advanced knowledge of various documentation processes, business system architecture and associated technologies; advanced skills in data organization and analysis, problem solving, systems documentation and report writing as applied within assigned system(s); skills in functional leadership and cross communication between functional user and technical groups; ability to manage work on multiple projects with competing priorities; strong verbal, written and interpersonal skills with the ability to tailor communication to different audiences; effective analytical and presentation skills; excellent organizational, time management skills, and professionalism; self-motivated and able to work independently. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Equal Employment Opportunity The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students . click apply for full job details
InsideHigherEd
Washington, Washington DC
CRM and Integration Developer Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Requirements Job Overview The CRM and Integration Developer, University Information Services (UIS) - Georgetown University designs, implements, and maintains systems that control user access to organizational resources, ensuring the right people have the right permissions while preventing unauthorized access. This position will work with Georgetown University's core business systems to manage the complex identity lifecycle of university affiliated individuals and will partner closely with the university's information security resources to ensure enterprise platforms are following fundamental cybersecurity concepts and practices. Duties include but are not limited to: Support of existing Linux based systems and applications, infrastructure support and identity integrations with various technologies and services. Ensuring collaboration and cross-training across multiple software platforms. Managing and prioritizing development projects to align with organizational goals. Implementing best practices for software development and maintenance. Reporting on project progress and team performance to senior leadership. Supporting the analysis, design, development, and documentation of University-wide information system requirements for platforms such as Georgetown 360 (Salesforce CRM). Providing technical support for the design, implementation, and maintenance of CRM solutions and integrations between both University and external systems. Designing and developing scalable MuleSoft integrations using Anypoint Platform components (Design Center, Anypoint Studio, API Manager) to connect Salesforce and other enterprise systems (e.g., Workday, Banner). Work Interactions This position will report to the Director of Platform Development. The work of the CRM and Integration Developer is essential to the organization's overall success, as it directly impacts the efficiency and reliability of our higher education platforms. This role will collaborate closely with other department members and stakeholders, ensuring that development efforts support the broader mission and goals of Georgetown University. The CRM and Integration Developer will also have direct reports that will function as subject matter experts for any system licensed for use across the university enterprise but not directly developed or developed on by university staff. Requirements and Qualifications Bachelor's degree in Computer Science or a related field. 2-4 years of hands-on experience in enterprise systems design, CRM development, and application integration-preferably in higher education. Experience in Salesforce CRM, MuleSoft Front-end Development (Salesforce Aura/LWC, HTML, CSS) Scripting and automation (Python, Java, JavaScript, shell scripting) Database design and querying (Oracle, SQL Server) Source control systems (CVS, SVN. Git) Web and middleware technologies (Apache, RESTful APIs, SOAP APIs, enterprise app servers) IAM platforms and Single Sign-On solutions (LDAP, Shibboleth, Kerberos) Experience with enterprise identity solutions Preferred Qualifications Python (PCAP or PCPP) Oracle or SQL certifications Salesforce and MuleSoft certifications Work Mode Designation This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website: . Pay Range: The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $54,616.00 - $100,493.33 Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors. Current Georgetown Employees: If you currently work at Georgetown University, please exit this website and login to GMS ( gms.georgetown.edu ) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown. Submission Guidelines: Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions. Need Assistance: If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at or . Need some assistance with the application process? Please call . For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website . EEO Statement: GU is an Equal Opportunity Employer . All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law . Benefits: Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website . To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-07a483279a898544a69a53e7e1bac9a5
CRM and Integration Developer Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Requirements Job Overview The CRM and Integration Developer, University Information Services (UIS) - Georgetown University designs, implements, and maintains systems that control user access to organizational resources, ensuring the right people have the right permissions while preventing unauthorized access. This position will work with Georgetown University's core business systems to manage the complex identity lifecycle of university affiliated individuals and will partner closely with the university's information security resources to ensure enterprise platforms are following fundamental cybersecurity concepts and practices. Duties include but are not limited to: Support of existing Linux based systems and applications, infrastructure support and identity integrations with various technologies and services. Ensuring collaboration and cross-training across multiple software platforms. Managing and prioritizing development projects to align with organizational goals. Implementing best practices for software development and maintenance. Reporting on project progress and team performance to senior leadership. Supporting the analysis, design, development, and documentation of University-wide information system requirements for platforms such as Georgetown 360 (Salesforce CRM). Providing technical support for the design, implementation, and maintenance of CRM solutions and integrations between both University and external systems. Designing and developing scalable MuleSoft integrations using Anypoint Platform components (Design Center, Anypoint Studio, API Manager) to connect Salesforce and other enterprise systems (e.g., Workday, Banner). Work Interactions This position will report to the Director of Platform Development. The work of the CRM and Integration Developer is essential to the organization's overall success, as it directly impacts the efficiency and reliability of our higher education platforms. This role will collaborate closely with other department members and stakeholders, ensuring that development efforts support the broader mission and goals of Georgetown University. The CRM and Integration Developer will also have direct reports that will function as subject matter experts for any system licensed for use across the university enterprise but not directly developed or developed on by university staff. Requirements and Qualifications Bachelor's degree in Computer Science or a related field. 2-4 years of hands-on experience in enterprise systems design, CRM development, and application integration-preferably in higher education. Experience in Salesforce CRM, MuleSoft Front-end Development (Salesforce Aura/LWC, HTML, CSS) Scripting and automation (Python, Java, JavaScript, shell scripting) Database design and querying (Oracle, SQL Server) Source control systems (CVS, SVN. Git) Web and middleware technologies (Apache, RESTful APIs, SOAP APIs, enterprise app servers) IAM platforms and Single Sign-On solutions (LDAP, Shibboleth, Kerberos) Experience with enterprise identity solutions Preferred Qualifications Python (PCAP or PCPP) Oracle or SQL certifications Salesforce and MuleSoft certifications Work Mode Designation This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website: . Pay Range: The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $54,616.00 - $100,493.33 Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors. Current Georgetown Employees: If you currently work at Georgetown University, please exit this website and login to GMS ( gms.georgetown.edu ) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown. Submission Guidelines: Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions. Need Assistance: If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at or . Need some assistance with the application process? Please call . For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website . EEO Statement: GU is an Equal Opportunity Employer . All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law . Benefits: Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website . To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-07a483279a898544a69a53e7e1bac9a5