Milestone Inc
Senior Technical Product & Solutions Manager Location: San Jose Department: Product Management Employment Type: Full-time About Milestone Milestone Inc. is a leading provider of AI-powered digital experience and marketing technology solutions that help enterprises and brands drive visibility, engagement, and revenue. Our award-winning platform combines AI, automation, and data-driven insights to deliver connected customer journeys across search, content, and digital experiences. Trusted by global brands in hospitality, retail, healthcare, automotive and financial services, Milestone enables organizations to integrate their marketing and operational systems-unlocking new levels of efficiency, personalization, and performance. As we expand our AI product portfolio-including intelligent content generation, GEO visibility, and AI-driven analytics-this role will be central to helping enterprise clients realize the full potential of Milestone's technology ecosystem. The Role We're looking for a Senior Technical Product & Solutions Manager to join our Product Management organization. Reporting directly to the VP of Product Management, you will act as the technical bridge between enterprise customers, our internal teams, and our growing AI product stack. You'll define how Milestone's solutions-spanning AI-driven CMS, AI Agents, SEO, analytics, and customer engagement tools-integrate with each client's broader technology ecosystem, such as loyalty programs and booking engines to CRM and PMS systems to name a few. This role is perfect for someone who blends deep technical expertise with strong product management fundamentals and a bias toward innovation and automation. Responsibilities Serve as the primary technical liaison for enterprise customers. Define and document end-to-end solution blueprints that integrate third party systems (e.g., loyalty platforms, booking engines, PMS) with Milestone's AI-powered platform. Partner with the sales team as a solutions engineer-articulate the value of Milestone's AI and digital experience products, answer technical questions, and align customer requirements with the product roadmap. Partner with CSM, Onboarding, and professional services team to architect right solutions including complex integrations and site builds. Collaborate closely with Engineering, Product Management, and Implementation teams to ensure successful delivery of complex, integrated, and AI-enhanced customer solutions. Represent the customer's technical perspective internally-anticipating integration challenges, ensuring solution scalability, and helping guide roadmap prioritization. Stay ahead of evolving trends in AI, martech, and digital experience ecosystems, bringing fresh insights into how Milestone's platform can deliver greater automation and intelligence. Qualifications 10+ years of experience in digital marketing technology, martech, or SaaS platforms. Strong background as a Solutions Engineer, Technical Product Manager, or Technical Consultant. Demonstrated experience designing or implementing AI-powered solutions or integrations involving CMS, CRM, booking, loyalty, or analytics platforms. Proven ability to translate between business strategy, product design, and engineering execution. Excellent written and verbal communication-able to simplify complexity and build confidence with technical and non-technical stakeholders. Experience working with or within AI, data, or digital experience platforms strongly preferred. Bonus: Industry familiarity with hospitality, travel, or multi-location enterprises. Why Work with Milestone Culture: Customer centric, stable, staying ahead and high-performance culture. AI-First Innovation: Join a cutting-edge platform that leverages AI to drive discoverability, personalize experiences, and increase conversions. Collaborate with the Best: Work alongside brilliant minds building scalable solutions at the forefront of digital transformation. Stay Ahead: Be part of a team committed to innovation, customer success, and continuous learning in a fast-paced, remote-friendly environment.
Senior Technical Product & Solutions Manager Location: San Jose Department: Product Management Employment Type: Full-time About Milestone Milestone Inc. is a leading provider of AI-powered digital experience and marketing technology solutions that help enterprises and brands drive visibility, engagement, and revenue. Our award-winning platform combines AI, automation, and data-driven insights to deliver connected customer journeys across search, content, and digital experiences. Trusted by global brands in hospitality, retail, healthcare, automotive and financial services, Milestone enables organizations to integrate their marketing and operational systems-unlocking new levels of efficiency, personalization, and performance. As we expand our AI product portfolio-including intelligent content generation, GEO visibility, and AI-driven analytics-this role will be central to helping enterprise clients realize the full potential of Milestone's technology ecosystem. The Role We're looking for a Senior Technical Product & Solutions Manager to join our Product Management organization. Reporting directly to the VP of Product Management, you will act as the technical bridge between enterprise customers, our internal teams, and our growing AI product stack. You'll define how Milestone's solutions-spanning AI-driven CMS, AI Agents, SEO, analytics, and customer engagement tools-integrate with each client's broader technology ecosystem, such as loyalty programs and booking engines to CRM and PMS systems to name a few. This role is perfect for someone who blends deep technical expertise with strong product management fundamentals and a bias toward innovation and automation. Responsibilities Serve as the primary technical liaison for enterprise customers. Define and document end-to-end solution blueprints that integrate third party systems (e.g., loyalty platforms, booking engines, PMS) with Milestone's AI-powered platform. Partner with the sales team as a solutions engineer-articulate the value of Milestone's AI and digital experience products, answer technical questions, and align customer requirements with the product roadmap. Partner with CSM, Onboarding, and professional services team to architect right solutions including complex integrations and site builds. Collaborate closely with Engineering, Product Management, and Implementation teams to ensure successful delivery of complex, integrated, and AI-enhanced customer solutions. Represent the customer's technical perspective internally-anticipating integration challenges, ensuring solution scalability, and helping guide roadmap prioritization. Stay ahead of evolving trends in AI, martech, and digital experience ecosystems, bringing fresh insights into how Milestone's platform can deliver greater automation and intelligence. Qualifications 10+ years of experience in digital marketing technology, martech, or SaaS platforms. Strong background as a Solutions Engineer, Technical Product Manager, or Technical Consultant. Demonstrated experience designing or implementing AI-powered solutions or integrations involving CMS, CRM, booking, loyalty, or analytics platforms. Proven ability to translate between business strategy, product design, and engineering execution. Excellent written and verbal communication-able to simplify complexity and build confidence with technical and non-technical stakeholders. Experience working with or within AI, data, or digital experience platforms strongly preferred. Bonus: Industry familiarity with hospitality, travel, or multi-location enterprises. Why Work with Milestone Culture: Customer centric, stable, staying ahead and high-performance culture. AI-First Innovation: Join a cutting-edge platform that leverages AI to drive discoverability, personalize experiences, and increase conversions. Collaborate with the Best: Work alongside brilliant minds building scalable solutions at the forefront of digital transformation. Stay Ahead: Be part of a team committed to innovation, customer success, and continuous learning in a fast-paced, remote-friendly environment.
Metropolis Technologies
Seattle, Washington
2 weeks ago Be among the first 25 applicants Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with speed, ease, and convenience-giving us back our most valuable asset, time. The Role We are seeking a highly tenured Senior Software Engineer, Backend to join our Advanced Technologies team. In this role, you will design, develop, and maintain scalable backend systems that model ground truth vehicle location by integrating cutting-edge hardware with advanced machine learning. You'll work with a modern tech stack, including Java, Scala, GRPC (Protocol Buffers), Redis, MySQL, Kubernetes, and Kafka, to deliver high-performance, reliable services. If you are excited about solving complex technical challenges and working at the intersection of distributed systems, real-time data processing, and scalable infrastructure, we would love to hear from you. Responsibilities Build robust, scalable, and maintainable backend services in Java and Scala to support mission-critical operations. Design and implement gRPC (Protocol Buffers) APIs to enable high-performance, real-time data transfer between services. Leverage Redis and MySQL for efficient data storage and retrieval, ensuring reliability and low-latency access. Deploy and manage microservices on Kubernetes, optimizing for scalability, resilience, and cost efficiency. Work with Kafka to build scalable, event-driven architectures for real-time data streaming and processing. Partner with Hardware, Machine Learning, and Operations teams to ensure seamless integration across the ecosystem and provide appropriate tooling. Analyze and address bottlenecks in performance and scalability while maintaining a focus on system reliability and data integrity. Qualifications Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. 8 years of experience in backend development, preferably within platform or core services. Proven expertise in industry-standard programming languages, preferably Java and Scala. Experience building GRPC (Protocol Buffers) APIs for efficient and reliable communication between services. Strong understanding of database design and optimization using Redis and MySQL. Familiarity with container orchestration and scaling using Kubernetes. Hands-on experience with Kafka for event-driven architectures. Exposure to frontend integration with frameworks like Next.js is a plus. Exceptional analytical skills with a proven ability to tackle complex technical problems and design innovative solutions. A team player with excellent communication skills and a proactive approach to working across teams. When you join Metropolis,you'lljoin a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building andmaintainingthis culture as our organization grows. Theanticipatedbase salary for this position is $155,000.00 to 185,000.00 annually. The actual base pay offered isdeterminedbya number ofvariables, including, asappropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of educationattained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base pay is onecomponentof Metropolis's total compensation package, which usually includes: healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law. Seniority level Seniority levelMid-Senior level Employment type Employment typeFull-time Job function Job functionEngineering and Information Technology IndustriesConsumer Services and Facilities Services Referrals increase your chances of interviewing at Metropolis Technologies by 2x Get notified about new Senior Software Engineer jobs in Seattle, WA . Redmond, WA $119,800.00-$258,000.00 2 weeks ago Senior Software Engineer, Commercial Bank Seattle, WA $128,000.00-$240,000.00 2 weeks ago Senior Software Development Engineer, Virtual Network Seattle, WA $177,688.00-$341,734.00 2 weeks ago Senior Engineering Manager - Developer Experience and Platforms Seattle, WA $167,000.00-$252,000.00 5 days ago Principal Software Engineer, OCI Media Services Seattle, WA $96,800.00-$223,400.00 1 day ago Sr. SDE, WorkSpaces Control Plane, Amazon WorkSpaces Seattle, WA $151,300.00-$261,500.00 4 days ago Principal Software Engineer - Video - Design Experience - (Role based in Australia, relocation provided) Seattle, WA $172,800.00-$297,000.00 2 weeks ago Seattle, WA $172,800.00-$297,000.00 2 weeks ago Principal Software Engineer (Starlink Ground Network) Redmond, WA $200,000.00-$270,000.00 2 weeks ago Seattle, WA $212,000.00-$340,000.00 1 day ago Sr. Principal Software Engineer, Last Mile Delivery Tech , Delivery Technology Org (DTO)Senior Tech Business Developer, Prime Video FAST Seattle, WA $133,200.00-$220,200.00 1 day ago 737 MAX Development Airworthiness & Regulatory Engineer (Mid-Level, Senior, or Principal)Principal Engineer - Network Regulatory and Real EstateSenior Engineering Information Developer/Senior Application Engineering Technical Writer Bellevue, WA $87,600.00-$189,200.00 2 weeks ago Senior Photovoltaic Material and Process Development Engineer Seattle, WA $140,959.00-$197,342.25 1 week ago Redmond, WA $143,300.00-$247,600.00 1 day ago Information Developer/Senior Application Engineering Technical Writer Bellevue, WA $87,600.00-$157,700.00 4 days ago Delivery Consultant - Cloud Infrastructure, Cloud Platform and Migrations, AWS Professional Services Seattle, WA $118,200.00-$204,300.00 1 week ago Delivery Consultant - Cloud Infrastructure, Cloud Platform and Migrations, AWS Professional Services Seattle, WA $118,200.00-$204,300.00 1 week ago Delivery Consultant - Cloud Infrastructure, Cloud Platform and Migrations, AWS Professional Services Seattle, WA $118,200.00-$204,300.00 1 week ago Delivery Consultant - Connect, Amazon Connect Center of Excellence Seattle, WA $118,200.00-$204,300.00 3 weeks ago Seattle, WA $138,900.00-$195,000.00 2 weeks ago Seattle, WA $145,400.00-$195,000.00 2 months ago Seattle, WA $100,000.00-$300,000.00 5 days ago Bellevue, WA $195,000.00-$287,500.00 1 week ago Seattle, WA $234,400.00-$314,300.00 2 weeks ago Seattle, WA $148,800.00-$274,600.00 2 weeks ago Senior Software Engineer, Full Stack, Core Seattle, WA $152,200.00-$213,900.00 1 month ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
2 weeks ago Be among the first 25 applicants Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with speed, ease, and convenience-giving us back our most valuable asset, time. The Role We are seeking a highly tenured Senior Software Engineer, Backend to join our Advanced Technologies team. In this role, you will design, develop, and maintain scalable backend systems that model ground truth vehicle location by integrating cutting-edge hardware with advanced machine learning. You'll work with a modern tech stack, including Java, Scala, GRPC (Protocol Buffers), Redis, MySQL, Kubernetes, and Kafka, to deliver high-performance, reliable services. If you are excited about solving complex technical challenges and working at the intersection of distributed systems, real-time data processing, and scalable infrastructure, we would love to hear from you. Responsibilities Build robust, scalable, and maintainable backend services in Java and Scala to support mission-critical operations. Design and implement gRPC (Protocol Buffers) APIs to enable high-performance, real-time data transfer between services. Leverage Redis and MySQL for efficient data storage and retrieval, ensuring reliability and low-latency access. Deploy and manage microservices on Kubernetes, optimizing for scalability, resilience, and cost efficiency. Work with Kafka to build scalable, event-driven architectures for real-time data streaming and processing. Partner with Hardware, Machine Learning, and Operations teams to ensure seamless integration across the ecosystem and provide appropriate tooling. Analyze and address bottlenecks in performance and scalability while maintaining a focus on system reliability and data integrity. Qualifications Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. 8 years of experience in backend development, preferably within platform or core services. Proven expertise in industry-standard programming languages, preferably Java and Scala. Experience building GRPC (Protocol Buffers) APIs for efficient and reliable communication between services. Strong understanding of database design and optimization using Redis and MySQL. Familiarity with container orchestration and scaling using Kubernetes. Hands-on experience with Kafka for event-driven architectures. Exposure to frontend integration with frameworks like Next.js is a plus. Exceptional analytical skills with a proven ability to tackle complex technical problems and design innovative solutions. A team player with excellent communication skills and a proactive approach to working across teams. When you join Metropolis,you'lljoin a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building andmaintainingthis culture as our organization grows. Theanticipatedbase salary for this position is $155,000.00 to 185,000.00 annually. The actual base pay offered isdeterminedbya number ofvariables, including, asappropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of educationattained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base pay is onecomponentof Metropolis's total compensation package, which usually includes: healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law. Seniority level Seniority levelMid-Senior level Employment type Employment typeFull-time Job function Job functionEngineering and Information Technology IndustriesConsumer Services and Facilities Services Referrals increase your chances of interviewing at Metropolis Technologies by 2x Get notified about new Senior Software Engineer jobs in Seattle, WA . Redmond, WA $119,800.00-$258,000.00 2 weeks ago Senior Software Engineer, Commercial Bank Seattle, WA $128,000.00-$240,000.00 2 weeks ago Senior Software Development Engineer, Virtual Network Seattle, WA $177,688.00-$341,734.00 2 weeks ago Senior Engineering Manager - Developer Experience and Platforms Seattle, WA $167,000.00-$252,000.00 5 days ago Principal Software Engineer, OCI Media Services Seattle, WA $96,800.00-$223,400.00 1 day ago Sr. SDE, WorkSpaces Control Plane, Amazon WorkSpaces Seattle, WA $151,300.00-$261,500.00 4 days ago Principal Software Engineer - Video - Design Experience - (Role based in Australia, relocation provided) Seattle, WA $172,800.00-$297,000.00 2 weeks ago Seattle, WA $172,800.00-$297,000.00 2 weeks ago Principal Software Engineer (Starlink Ground Network) Redmond, WA $200,000.00-$270,000.00 2 weeks ago Seattle, WA $212,000.00-$340,000.00 1 day ago Sr. Principal Software Engineer, Last Mile Delivery Tech , Delivery Technology Org (DTO)Senior Tech Business Developer, Prime Video FAST Seattle, WA $133,200.00-$220,200.00 1 day ago 737 MAX Development Airworthiness & Regulatory Engineer (Mid-Level, Senior, or Principal)Principal Engineer - Network Regulatory and Real EstateSenior Engineering Information Developer/Senior Application Engineering Technical Writer Bellevue, WA $87,600.00-$189,200.00 2 weeks ago Senior Photovoltaic Material and Process Development Engineer Seattle, WA $140,959.00-$197,342.25 1 week ago Redmond, WA $143,300.00-$247,600.00 1 day ago Information Developer/Senior Application Engineering Technical Writer Bellevue, WA $87,600.00-$157,700.00 4 days ago Delivery Consultant - Cloud Infrastructure, Cloud Platform and Migrations, AWS Professional Services Seattle, WA $118,200.00-$204,300.00 1 week ago Delivery Consultant - Cloud Infrastructure, Cloud Platform and Migrations, AWS Professional Services Seattle, WA $118,200.00-$204,300.00 1 week ago Delivery Consultant - Cloud Infrastructure, Cloud Platform and Migrations, AWS Professional Services Seattle, WA $118,200.00-$204,300.00 1 week ago Delivery Consultant - Connect, Amazon Connect Center of Excellence Seattle, WA $118,200.00-$204,300.00 3 weeks ago Seattle, WA $138,900.00-$195,000.00 2 weeks ago Seattle, WA $145,400.00-$195,000.00 2 months ago Seattle, WA $100,000.00-$300,000.00 5 days ago Bellevue, WA $195,000.00-$287,500.00 1 week ago Seattle, WA $234,400.00-$314,300.00 2 weeks ago Seattle, WA $148,800.00-$274,600.00 2 weeks ago Senior Software Engineer, Full Stack, Core Seattle, WA $152,200.00-$213,900.00 1 month ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Cox
Atlanta, Georgia
The Site Reliability Engineer - Incident Response is a critical enterprise-level role responsible for accelerating incident resolution and enhancing the overall incident management process. This individual partners with engineering teams during active incidents to troubleshoot issues using monitoring and logging tools, and post-incident, delivers executive-level summaries that clearly communicate impact, root cause, and resolution. The SRE - Incident Response also plays a key role in analyzing incident response effectiveness and identifying opportunities for systemic improvements.Core CompetenciesEngineering/Tooling: Demonstrates the ability to design, build, and maintain engineering solutions and tools that enhance reliability, automate incident response, and reduce operational (link removed)cident Troubleshooting: Skilled in interpreting logs, metrics, and traces to assist in identifying root causes during live incidents.Monitoring & Observability: Proficient in tools such as Datadog, Splunk, New Relic, or similar platforms.AI Centric Engineering: Effectively leverages artificial intelligence (AI) and machine learning (ML) tools to automate, optimize, and enhance daily engineering and incident response tasksExecutive Communication: Ability to distill complex technical issues into concise, business-relevant summaries for senior leadership.Analytical Rigor: Strong attention to detail in validating incident data and identifying trends or gaps in response.DevOps & Architecture Knowledge: Understanding full-stack systems, CI/CD pipelines, caching, scaling, and cloud-native infrastructure.Metrics & Reporting: Capable of calculating and interpreting key metrics like MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to ResolveKey Responsibilities of This RoleHere's how it typically looks when not tied to active on-call:Post-Incident Review DevelopmentDraft and deliver executive summaries post-incidentDevelop and coach teams on blameless postmortems.Create templates, train facilitators, and help guide root cause analysis (e.g., 5 Whys, fishbone diagramsMaintain a central library of learnings and cross-cutting (link removed)cident Process ImprovementActively support engineering teams during incidents by helping diagnose and resolve issues quicklyNavigate and analyze data from observability platforms to make informed inferences about root causesAnalyze the effectiveness of incident response to identify systemic reliability gaps.Standardize incident response workflows (incident roles, comms, escalation pathsCreate or refine runbooks, incident command frameworks, and severity classification guides.Metrics and InsightsBuild dashboards around incident frequency, MTTR, MTTA, and recurrence rates.Use incident data to drive reliability of OKRs or engineering investments.Tooling & AI SolutionsPartner with engineering teams to identify repetitive or high-impact tasks suitable for automation.Develop, implement, and continuously improve custom scripts, bots, and AI-driven workflows for monitoring, alerting, and incident triage.Evaluate and integrate emerging AI/ML technologies to optimize detection, root cause analysis, and reporting.Ensure all tools and automations are secure, maintainable, and aligned with organizational standards and SRE best practices.Document and socialize new tools and AI solutions, enabling adoption and knowledge sharing across teams.Cross-Team CollaborationCollaborate with Engineering Managers and Incident Commanders to gather and validate incident dataPartner with product teams, infra, and leadership to socialize reliability best practices.Act as a reliability "consultant" to squads that have impactful incidents.Recommend enhancements to monitoring, alerting, and response processes to reduce future incident impactUSD 99 000.00 per yearCompensation:Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Benefits:The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
The Site Reliability Engineer - Incident Response is a critical enterprise-level role responsible for accelerating incident resolution and enhancing the overall incident management process. This individual partners with engineering teams during active incidents to troubleshoot issues using monitoring and logging tools, and post-incident, delivers executive-level summaries that clearly communicate impact, root cause, and resolution. The SRE - Incident Response also plays a key role in analyzing incident response effectiveness and identifying opportunities for systemic improvements.Core CompetenciesEngineering/Tooling: Demonstrates the ability to design, build, and maintain engineering solutions and tools that enhance reliability, automate incident response, and reduce operational (link removed)cident Troubleshooting: Skilled in interpreting logs, metrics, and traces to assist in identifying root causes during live incidents.Monitoring & Observability: Proficient in tools such as Datadog, Splunk, New Relic, or similar platforms.AI Centric Engineering: Effectively leverages artificial intelligence (AI) and machine learning (ML) tools to automate, optimize, and enhance daily engineering and incident response tasksExecutive Communication: Ability to distill complex technical issues into concise, business-relevant summaries for senior leadership.Analytical Rigor: Strong attention to detail in validating incident data and identifying trends or gaps in response.DevOps & Architecture Knowledge: Understanding full-stack systems, CI/CD pipelines, caching, scaling, and cloud-native infrastructure.Metrics & Reporting: Capable of calculating and interpreting key metrics like MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to ResolveKey Responsibilities of This RoleHere's how it typically looks when not tied to active on-call:Post-Incident Review DevelopmentDraft and deliver executive summaries post-incidentDevelop and coach teams on blameless postmortems.Create templates, train facilitators, and help guide root cause analysis (e.g., 5 Whys, fishbone diagramsMaintain a central library of learnings and cross-cutting (link removed)cident Process ImprovementActively support engineering teams during incidents by helping diagnose and resolve issues quicklyNavigate and analyze data from observability platforms to make informed inferences about root causesAnalyze the effectiveness of incident response to identify systemic reliability gaps.Standardize incident response workflows (incident roles, comms, escalation pathsCreate or refine runbooks, incident command frameworks, and severity classification guides.Metrics and InsightsBuild dashboards around incident frequency, MTTR, MTTA, and recurrence rates.Use incident data to drive reliability of OKRs or engineering investments.Tooling & AI SolutionsPartner with engineering teams to identify repetitive or high-impact tasks suitable for automation.Develop, implement, and continuously improve custom scripts, bots, and AI-driven workflows for monitoring, alerting, and incident triage.Evaluate and integrate emerging AI/ML technologies to optimize detection, root cause analysis, and reporting.Ensure all tools and automations are secure, maintainable, and aligned with organizational standards and SRE best practices.Document and socialize new tools and AI solutions, enabling adoption and knowledge sharing across teams.Cross-Team CollaborationCollaborate with Engineering Managers and Incident Commanders to gather and validate incident dataPartner with product teams, infra, and leadership to socialize reliability best practices.Act as a reliability "consultant" to squads that have impactful incidents.Recommend enhancements to monitoring, alerting, and response processes to reduce future incident impactUSD 99 000.00 per yearCompensation:Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Benefits:The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.