35 jobs found

Job Family: BPIT Job Title: IT Support Analyst Location: Naperville, IL: This position will follow a hybrid work-from-home/office model, with at least three days per week spent in the office. Role Summary: The IT Support Team supports ONE North America users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Perform audits and documentation for IT inventory (hardware and software) and system access Responsible for user registration and role setting for business systems Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function-Specific Required Skills and Competencies: Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks. Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred Resumes may be submitted to: To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link: Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. What we offer: Opportunities available with hybrid working arrangements Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

IT Alignment Analyst A locally owned Austin-based IT Managed Service Provider (MSP) is seeking a full-time IT Alignment Analyst to support customer compliance, security, and best-practice alignment initiatives. IT Alignment refers to evaluating whether customer IT systems and solutions comply with internal minimum standards, industry best practices, and established frameworks such as NIST, CMMC, SOC 2 , and similar standards. Role Overview The IT Alignment Analyst is responsible for assessing, documenting, and reporting on the alignment of customer IT environments against defined standards. This role works closely with customers and internal technical teams to identify gaps, recommend improvements, and assist with remediation efforts. Due to the need for on-site customer work, candidates must be based in the Austin, TX metro area . This role is not a traditional helpdesk or ticket-queue position . While a general technical background is required, the primary focus is on analysis, documentation, assessment, and standards alignment , rather than day-to-day end-user support. Compensation: $55,000 - $65,000 yearly Responsibilities: Conduct systematic discovery of customer IT systems and solutions through: Direct system review On-site inspections Customer interviews and documentation review Thoroughly document customer IT environments, configurations, and findings in the MSP's knowledge base Evaluate environments against defined standards and identify systemic gaps, rather than resolving isolated end-user issues Produce clear reports on alignment status, including: Identification of systems or solutions that do not meet defined standards Risk observations and areas for improvement Practical remediation options and recommendations Assist with implementing certain remediation actions or improvements, either directly or in coordination with technical staff Periodically repeat discovery activities to ensure information remains current Qualifications: Desired Skills & Experience Basic to intermediate knowledge of: Microsoft 365 environments Google Workspace (GSuite) environments Networking fundamentals Common business IT solutions (backups, endpoint protection, email and cloud security, etc.) General familiarity with security or compliance frameworks, such as: NIST CMMC SOC 2 Comfort working outside of a support ticket-driven workflow, with an emphasis on analysis, written deliverables, and customer-facing discussions: Strong documentation and communication skills Ability to interact professionally with customers Attention to detail and a methodical approach to analysis About Company Vintage IT Services is Austin's largest locally owned managed IT Services firm and was established in 2001. Although residence in the Austin metro area is required, our staff works remotely from their homes. We have competitive salaries, company-paid health insurance, and a generous vacation policy. We have been on the ABJ's list of best places to work a number of times. We are a highly professional organization, but small enough to treat employees like family. Compensation details: 0 Yearly Salary PIbbeb5-8055

National Radio Astronomy Observatory Title: Scientific Data Analyst I Location: NRAO Headquarters, 520 Edgemont Rd, CHARLOTTESVILLE, Virginia, United States of America Requisition Number: 172 Job Family: Scientific Data Analyst Pay Type: Hourly Required Education: NET Position Description: The NRAO enables forefront research into the Universe at radio wavelengths. In partnership with the scientific community, we provide world leading telescopes, instrumentation and expertise. Additionally, we promote astronomy to foster a more scientifically literate society and train the next generation of scientists and engineers. The Atacama Large Millimeter/Submillimeter Array (ALMA) is the most powerful (sub)millimeter interferometer ever constructed and is transforming our understanding of topics ranging from the formation of nearby protoplanetary disks to the earliest epochs of galaxy formation. The National Radio Astronomy Observatory (NRAO) is seeking an enthusiastic Scientific Data Analyst (I). The primary goal of the Scientific Data Analyst (I) will be to provide assistance to observatory users by reducing data and assessing data quality, operating a data reduction pipeline, answering questions in the online helpdesk system, assisting with observing script preparation, testing observatory software, and contributing to the data delivery process. The position is assigned to the North American ALMA Science Center (NAASC). The North American ALMA Science Center is located at NRAO headquarters in Charlottesville, VA (on the grounds of the University of Virginia). The Data Analyst will work closely with members of observatory support groups and data services groups at all NRAO locations. The location for the position will be based at in Charlottesville, VA USA. A domestic remote work arrangement is not applicable for this position but limited teleworking might be possible. The successful applicant should have at least a basic understanding of astronomy. Knowledge of radio and/or millimeter astronomy and experience with radio telescope observations is desired but not required. Training will be provided for all job duties. ESSENTIAL DUTIES AND RESPONSIBILITIES Assists Observatory users by reducing data and assessing data quality, operating a data reduction pipeline, and testing ALMA software and data products. Responds, refers, and follows up on routine data analyst requests submitted through the helpdesk. Assists visiting scientists in data reduction, data analysis, and archive access, through one-on-one support (helpdesk and face-to-face visits) and group training activities (schools and tutorials). Maintains a working knowledge of all relevant user software for NRAO instruments, including those used for proposal submission, observation preparation, and especially post-processing data reduction. Ensures appropriate and timely responses to helpdesk user queries by responding to a query, forwarding to another expert as appropriate, following up on open queries, etc. Assists in the generation and editing of CASA Guides and helpdesk knowledgebase articles. Participates in scientific testing of software and procedures for user support and/or telescope operations. Maintains relevant web page content and other documentation to ensure information for users stays current. Pro-active compliance with Observatory and government safety policies and procedures in own work area is expected. Other duties as assigned. Work Environment: Work is typically performed in an office environment. Will be required to sit for long periods of time and operate a personal computer. Who You Are: You have a bachelor's degree in Astronomy, Physics or related field. You have the following competencies: Strong communication skills (written and verbal) Ability to remain calm while supporting demanding clients Analytical thinker Strong attention to detail Able to learn new systems quickly Ability to use computers with M/S Windows, MacOS, and Linux operating systems Although not required, you may have experience in: Python experience or development in another programming language. Experience working with large data sets, potentially using machine learning techniques. Experience working with radio astronomical data products and/or operating ratio telescopes is preferred. Experience with CASA data reduction software is desirable. Experience with other data reduction software (e.g. AIPS, MIRIAD) is welcomed. Additional Requirement: Observatory employees must be authorized to work in the United States. The Observatory presently cannot sponsor H-1B Visas for this position. Total Rewards: Associated Universities Inc. (AUI) offers a comprehensive total rewards package for this position, subject to eligibility requirements. We are committed to serving our employees and their families with an extensive and competitive compensation and benefits package that supports our employees' overall well-being and career growth. Compensation: AUI strives to attract and retain dedicated, highly qualified, competent, and motivated employees by offering competitive compensation and recognition for performance. Factors which may affect starting pay and level may include education, experience, skills, competencies, other qualifications of the successful candidate, as well as internal equity and labor market conditions. Benefits: AUI's benefits package addresses the needs of employees and their families with most benefits beginning on the first day of employment. AUI provides excellent paid time off (13 holidays, annual accrual of up to 24 vacation days and 15 sick days, additional time off for doctor/dentist visits, and 8 weeks of paid parental leave). Medical, dental and vision plans are effective on the first day of employment. AUI's retirement benefit contributes an amount equal to 10 percent of a qualified participant's base pay with no required employee contribution; we also offer an optional supplemental, tax-deferred plan for employee retirement contributions. Application Instructions: Select the "Apply Now" button. Please be prepared to upload your current resume and a cover letter of interest and suitability for the position. Equal Opportunity Employer Statement: Associated Universities, Inc. (AUI) is an equal opportunity employer. To view our complete statement, please visit . If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to . PM20 PI56f2f84b5-

Description: The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner. The analyst will maintain a high first-call resolution rate while meeting or exceeding performance metrics for utilization, occupancy, and ready time in queue. Manage personal queue of open tickets and continually follow up to ensure timely incident resolution and customer satisfaction. Proactively identify and take steps to resolve or eliminate recurring incident types. Participate in process improvement and knowledge documentation activity to positively impact customer satisfaction and increase operating effectiveness and efficiency. Summary/Objective Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously into the case management system. Monitor tickets generated by Case Management Systems for critical problems; perform first-level troubleshooting to diagnose issues and escalate to the appropriate provider. Monitor and enforce system security guidelines for all clients. Create user accounts and access rights for clients when applicable. Administer, configure, and maintain Microsoft Windows Server environments, ensuring optimal performance, security and reliability. Collaborate with IT team members to monitor, manage and troubleshoot M365 services including Azure, EntraID and Intune Assist with administering M365 services such as Exchange online, Sharepoint, Azure and other related applications Provide exceptional customer service to all clients. Proactively support and maintain effective user relationships by educating clients on system operations and applications. Utilize all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards. Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure customer productivity. Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction. Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies to provide technically accurate solutions to customers. Administer Microsoft based systems as a shared responsibility, Active Directory, GPOs, DNS, NFS, and related enterprise management systems Administrative management of Web services such as IIS and Apache Ability to create new and manage email accounts in M365. Basic administrative support of databases such as Microsoft SQL and MySQL Work with a variety of proprietary customer applications for implementation and perform upgrades as required. As necessary, work with application support team for full resolution of any issues. Assist to develop internal documentation and procedures related to specific customer environments. Participate in after-hours (24 7) support on-call rotation, which will include calls on various technology platforms (including, but not limited to, Microsoft OS and basic network support) Participate in duties as assigned such as application support, patch management, client support activities, etc. Position Type/Expected Hours of Work Position is typically Monday through Friday, 8am to 5pm Eastern. Work time must be flexible for occasional outside normal business hours work based on client demand or need. Participation in an on-call schedule that is estimated to be one week on, six weeks off (on average). Travel Limited travel to/from the data center and/or client locations. Requirements: Competencies Proficient with wide range of technologies (Microsoft, Citrix, VMWare, Hyper-V, etc.) Working knowledge of PC's, operating systems, applications, networks, and hardware concepts Customer focused Understanding of IT processes and procedures concepts Excellent troubleshooting capabilities Monitoring of server performance and troubleshoot problem areas as needed Basic understanding of M365 environments including, Azure, Entra ID, Intune, and others. Strong analytical and problem-solving ability to effectively prioritize and execute tasks Good written, oral, and interpersonal communication skills Ability to work within an on-call rotation as well as nights and weekends Highly self-motivated and directed with keen attention to details Ability to work both independently and in a collaborative team environment Ability to grow and learn new technologies Willingness to learn, maintain, and sustain current and new technology related certifications and trainings, as offered or required Required Education and Experience 5+ years of experience with case management, troubleshooting, and service desk support. Minimum of High School Diploma Required Certificate and/or bachelor's degree in technology preferred PIc1e555b11ae1-1750

Job Summary Job Description The Business Systems Analyst Lead role will support the Source2Pay area for Coupa and other Accounts Payable applications currently deployed and planned for future deployments. They will lead and support discovery workshops with our business stakeholders and document technical specifications and designs in an agile Environment. This role will also be responsible for requirements gathering, discovery, performing gaps and data analysis and functioning as a key point of contact for our business stakeholders. The role will also be expected to identify and present multiple technical solution options to handle complex and varied processes across product divisions. The ideal candidate will have a strong command of the procure-to-pay process, experience with financial systems, and the skills necessary to drive process improvements, cross-functional collaboration, and system enhancements that support financial operations. MAJOR RESPONSIBILITIES Business System Analysis and Administration: Act as the IT Leader for Coupa Accounts Payables (AP) space and other AP modules and systems outside of Coupa, and other integrated tools (e.g., Zendesk, Agentic AI SAP, etc.) while working collaboratively with the Medline Finance and AP team. Troubleshoot and resolve system issues by collaborating with internal IT, Parent Company, finance teams, and third-party vendors. Act in the capacity of a technical product manager with expertise in the AP process domain to enable successful discovery to deploy AP related initiatives and become the IT AP Conduct requirements gathering and discovery workshops with business stakeholders. Work with business partners and product owners assisting with the creation of system requirements for the product backlog. Perform gap and data analysis in support of identifying improvement opportunities. Support technical team members by providing functional clarification and setting expectations with team and clients. Document requirements, create specifications and/or wireframes, change requests, test cases, user guides, and strategy roadmaps. Conduct peer reviews and provide guidance to other team members as needed, while also having the ability to lead team members. Observe the team's delivery workflow and suggest changes in process/tooling to gain efficiency. Focus on building partnerships with cross division teams to promote collaboration and build effective solutions that span across multiple business units. Ensure IT compliance with internal financial policies, regulatory requirements, and corporate travel and expense policies. Monitoring and Support: Collaborate with infrastructure, application development and IT automation and Business Intelligence teams to design an effective system monitoring & alerting plan. Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them. Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk. Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests. Conduct root-cause analysis for system related incidents. Facilitate root-cause analysis for incidents related to infrastructure or other externally managed dependencies. People Management: While not having direct reports, this position will partner with the team manager on matters like capacity management, maximizing the throughput of the available staff, employee feedback, retention, etc. This role will be seen as a mentor by other team members. Conduct peer reviews, provide guidance on specific matters and coach the team to elevate their performance and develop their skills. Page MAJOR RESPONSIBILITIES Cross-Functional Collaboration & Continuous Improvement: Understand and adhere to IS change management policies, while demonstrating good judgement on risk and impact for various types of changes done by the team. Ability to grade appropriately critical/highly visible changes vs routine/low risk changes. Serve as a key liaison between Procurement, Accounting, IT, and third-party vendors to address and resolve end-to-end process and system issues. Lead initiatives to streamline the procure-to-pay lifecycle through technology, automation, and best practices. Lead or participate in enterprise-level projects, including system implementations, UAT testing, and policy or platform rollouts. MINIMUM JOB REQUIREMENTS Education Bachelor's degree in computer science or related field. Or equivalent work experience with desired systems and technologies. Work Experience 7+ years of experience in business analysis and configuration on relevant platforms. 5+ years of progressive experience in Finance (AP) IT and exposure to systems administration. 3+ years of experience working in Coupa AP modules is a must. In-depth knowledge of SAP FICO, Vendor management (Coupa SIM or related systems), GL Integrations, Payment processing, etc. will be highly preferred. In-depth knowledge of the procure-to-pay lifecycle and general accounting principles. Knowledge of finance systems and related technologies. Experience in AI or automation tools within finance functions is highly desirable and preferred. Knowledge / Skills / Abilities Strong analytical skills to understand business goals and design appropriate solutions. Ability to independently design, build and troubleshoot highly complex features. Understanding of software development lifecycle, as well as agile software development methodologies. General awareness of web and cloud technologies, differences between SaaS, PaaS and on-premises hosted system deployments. Excellent verbal and written communication. Strong interpersonal and relationship management skills. Ability to work independently as a self-starter, and within a team environment. Ability to partner with Finance to evaluate proposed opportunities and solution with appropriate technology; Machine Learning, Predictive Models, Generative/Agentic AI, etc. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $115,440.00 - $173,160.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Overview Keller Management Services, LLC is one of the World's leading Specialty Contractors and have offices throughout the United States. The IT Service Operations Analyst will be the IT procurement contact within the assigned region and responsible for delivering end-to-end procurement support in accordance with IT standards and service level agreements. By partnering with local management, end-users and technology teams. The IT Service Operations Analyst ensures all procurement incidents and needs are documented in ServiceNow, ordered, delivered, retrieved, and reported back within acceptable timeframes. Responsibilities Hardware Request & Incident Management Process, order, and approve incoming IT requests, including computers, accessories, mobile devices, service modifications, and asset-related actions adhering to IT policy. Handle incidents, tasks, and operational tickets assigned to Service Operations; reassigning to appropriate teams when necessary. Analyze recurring incident patterns and recommend improvements to processes, workflows, or tooling to reduce operational friction and enhance user experience. Provide support for service issues, device performance concerns, and user-reported operational challenges. Operational Support & Lifecycle Management Oversee the full lifecycle of hardware assets including procurement, assignment, deployment, retrieval, and return of IT assets and mobile devices. Manage mobile device lifecycle events (new lines, upgrades, replacements, suspensions, terminations, reactivations). Maintain accurate tracking of assets and service actions in ServiceNow. Mobile Device Vendor, Carrier & Tool Interaction Utilize Brightfin, carrier portals, and procurement systems to execute operational tasks. Work with Telecom Portal for service actions and data exchange with Brightfin. Collaborate with carriers to resolve service issues, validate line eligibility, and manage device upgrades. Financial & Reporting Responsibilities Pay off device balances using p-card as needed and ensure accurate reporting in monthly Emburse expense submissions. Support IT Procurement in monitoring spend, identifying discrepancies, and optimizing service usage. Governance, Standards & Continuous Improvement Ensure adherence to IT service standards, policies, and SLAs. Proactively propose enhancements to standardize processes, reduce operational friction, and improve service delivery. Contribute to initiatives related to ITSM, asset management, mobility governance, and operational optimization. Qualifications Experience & Expertise Experience working in IT service desk or technical support environment with at least 2 years of relevant experience in a multi-cultural and geographically dispersed environment. Technical knowledge of desktop hardware, operating systems, software applications, and procurement applications. Familiarity with IT service frameworks, such as CompTIA A+ or ITIL, and experience with ServiceNow. Problem-solving abilities, with a focus on customer satisfaction and service quality. Written and verbal fluency to communicate technical concepts in a simplified end-user friendly way across all levels of the organisation. Ability to work under pressure in a fast-paced environment and handle multiple priorities simultaneously. Good planning and organizing skills and ability to balance and priorities workload. Additional Information Salary Range: $55-60K per year Actual salary will be based on a variety of factors including relevant internal and external experience, knowledge, skills, scope of job, geographical location or other factors permitted by law Benefits: 401(k) + matching Health, Dental, Vision insurance Life insurance Paid time off (PTO) Holiday Pay Keller is an Equal Opportunity Employer. We encourage qualified women, minorities, veterans, individuals with disabilities, and others to apply. Equal Employment Opportunity

JOB TITLE: Sr. Data Engineer JOB LOCATION: Remote WAGE RANGE : $55hr to $60hr JOB NUMBER: 26-00546 REQUIRED EXPERIENCE: Power BI Expert Preferred Experience Experience building enterprise BI platforms serving 500+ users Experience with Power BI governance frameworks Experience integrating Power BI with Azure Synapse or Databricks Experience building self-service BI platforms Certifications (Preferred) Microsoft Power BI Data Analyst (PL-300) Microsoft Azure Data Engineer (DP-203) Microsoft Azure Solutions Architect Required Technical Skills Power BI (Expert Level) Power BI Desktop development Power BI Service administration Advanced DAX development Power BI data modeling Dataset optimization Incremental refresh Composite models DirectQuery architecture Power BI gateways Workspace management Power BI deployment pipelines Row-Level Security (RLS) Power BI REST API integration JOB DESCRIPTION We are seeking a Senior Data Engineer with strong Power BI expertise to design and deliver enterprise-grade data pipelines, data models, and business intelligence solutions on the Azure platform. The ideal candidate will possess deep experience in Azure Data Factory, advanced SQL development, and enterprise Power BI architecture, enabling the organization to transform complex datasets into scalable analytics platforms and executive dashboards. This role requires expertise in data engineering, BI architecture, data modeling, performance optimization, and governance of Power BI environments. Key Responsibilities Data Engineering & Pipeline Development Design and implement scalable ETL/ELT pipelines using Azure Data Factory. Build automated data ingestion pipelines from multiple enterprise systems, APIs, and data lakes. Implement incremental loads, CDC frameworks, and automated data orchestration workflows. Develop reusable data integration frameworks to standardize ingestion patterns. Power BI Development & Architecture (Core Responsibility) Design and implement enterprise Power BI semantic models and datasets. Develop high-performance Power BI dashboards and analytical reports for business and executive leadership. Build complex DAX calculations, measures, and KPIs. Design optimized data models using star schema and dimensional modeling. Implement row-level security (RLS) and object-level security (OLS). Manage Power BI Service workspace architecture and deployment pipelines. Implement Power BI data governance and best practices. Advanced Power BI Responsibilities Optimize Power BI dataset performance and query efficiency. Implement incremental refresh strategies for large datasets. Design DirectQuery, Import, and Composite models based on business needs. Manage Power BI gateway configuration and performance tuning. Implement Power BI deployment pipelines (Dev / QA / Prod). Build enterprise semantic layers supporting multiple reports. Data Modeling & Data Warehouse Design Design enterprise data warehouse and data mart architectures. Implement dimensional modeling (Star/Snowflake schema). Develop curated data models optimized for Power BI consumption. Ensure data consistency, conformance, and governance. SQL Development Develop advanced SQL queries, stored procedures, and functions. Optimize SQL workloads through: Indexing strategies Query optimization Partitioning Implement data validation, reconciliation, and quality frameworks. Azure Data Platform Development Work with the following Azure services: Azure Data Factory Azure Data Lake Storage Azure SQL Database Azure Synapse Analytics Azure Blob Storage Azure Key Vault Azure DevOps Performance Optimization Monitor and optimize data pipelines and Power BI datasets. Implement parallel processing frameworks. Ensure high-performance reporting for large enterprise datasets. Troubleshoot Power BI refresh failures and query performance issues. Azure Data Engineering Azure Data Factory pipeline development Data orchestration and scheduling Azure Data Lake Azure Synapse Azure Storage SQL / Data Engineering Advanced SQL and T-SQL Stored procedures and functions Query optimization Data warehousing design Programming (Preferred) Python for data transformation REST API integrations JSON / XML data processing Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

Clinical Systems Analyst II (Any EMR, must want to learn Athena) Must have a minimum of 6 years experience in another Ambulatory EMR in order to be considered. This is a level II position and we are not considering entry level applications. Type: Full Time (75 hours biweekly) Shift: Days Hours: 8:00AM - 4:30PM Pay: $105,000 - $120,000 Job Summary: The Clinical System Analyst will carry out various duties in support of Administrative/Clinical systems and end users including: provide training; perform analysis of workflow; assess system needs and requirements; plan, design, and test systems and interfaces, manage software implementation, upgrade, and optimization projects. Coordinate work efforts with applicable I.S. and end-user department personnel and coordinate/provide implementation end-user training. Document and troubleshoot work involved with systems implementation and maintenance. Act as liaison between end users, I.S., and software vendors. Responsibilities: Provide Analyst support for EMR software, includes updating templates, order set, creating profiles, access, integrations and interfaces requirements. Provider EMR training; train all physicians, residents, clinical and non-clinical. Coordinates testing, implementation, optimization, upgrades, support, and maintenance of clinical systems. Perform function and system testing and assist in parallel, integrated, and usability system testing. Carry out methodical execution of test plans. Develop thorough test data and scenarios, coordinate efforts with others as needed and review test results with department leadership. Perform analysis related to understanding, reviewing, interpreting, and documenting current workflow in clinical settings as well as understanding the impact on electronic systems. Based on analysis, plan for and accommodate the impact of system changes and enhancements. Educate staff on new release changes. Provide recommendations and guidance with regard to streamlining efforts and best practices within limitations of information technology capabilities and organization's standards. Collaborates on implementation of new software installations, upgrades, and integration. Participate in the evaluation and selection of proposed new technology, products, and system changes. Identify and define required system modifications and/or enhancements to improve existing systems. Provide implementation, and post implementation support; interact with clinical staff and vendors. Provide help desk support; providing daily assistance with application issues and software troubleshooting. Participates in I.S. on call rotation. Collaborates with Nurse Informaticists to optimize clinical system processes by creating workflow analysis and redesign. Collaborates with Report Writers to assist in the design of reports and data files. Act as a liaison between I.S., Software vendors, clinical departments, and end-users maintaining a current knowledge of customer ongoing needs and issues, current procedures, and use of information systems. Work independently and in a group as an IT Lead, prioritize tasks and respond appropriately to urgent needs or requests while meeting deadlines in a largely project-oriented work environment. Demonstrate ability to exercise good judgment and problem solve independently. Demonstrate the ability to handle multiple projects simultaneously, demonstrating initiative, creativity, resourcefulness and flexibility, including team leading and project management duties. Demonstrate knowledge Clinical Operations. Travel to multiple sites to address any workflow issues or changes with staff. Ability to analyze information to form logical and consistent conclusions, and to communicate the logical process to end-users and co-workers. Utilize good written and oral communication skills in carrying out own position responsibilities, tasks and activities, including all phases of documentation, interactions with vendors, users, co-workers, and management staff. Provide an appropriate and timely level of information to each as required. Demonstrable experience with software modules such as MS Office Suite, Windows Current Version, and general knowledge of report writing. Perform other tasks as requested and other duties as required by the position. Requirements: Bachelor's Degree required; Computer Science/Information Technology focus preferred Master's Degree preferred Minimum of 2 years experience supporting an EMR software required Must have experience working in inpatient healthcare facilities Must have strong oral and written communication skills. Experience working with or training end users and translating Information Services terminology to end users strongly preferred Must have the ability to manage multiple projects and tasks at various stages of development Must be able to demonstrate a high degree of independent access to confidential patient and organization information and must be able to handle such information appropriately Use of standard Office applications are required for this position Project Management and presentation software experience preferred Prior experience managing AthenaOne AthenaHealth software implementations and upgrades REQUIRED Qualifications Education Required Bachelor of Science or better.

Help Desk Analyst Req number: R7354 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Help Desk Analyst ready to take us to the next level! If you have the experience providing first level support to users resolving issues related to a new Salesforce-base application and are looking for your next career move, apply now! Job Description We are looking for a Help Desk Analyst to provide first-line support to users, addressing their questions and resolving issues related to the new Salesforce-based application . This position will be a full-time contract and onsite in Trenton, NJ. What You'll Do Provide first-line support to users, addressing their questions and resolving issues related to the new Salesforce-based application Log and track support requests, ensuring all issues are documented and resolved in a timely manner Escalate complex issues to higher-level support or specialized teams as necessary Maintain accurate records of support requests and resolutions Communicate effectively with users to understand their issues and provide clear and concise solutions Assist in training users on the new application and provide guidance on best practices Monitor the performance of the application and report any recurring issues or trends Work closely with the Help Desk Lead and other team members to ensure high levels of user satisfaction and support quality What You'll Need Required: 2+ years of relevant experience in help desk or IT support roles Bachelor's degree in Information Technology, Computer Science, or a related field Strong problem-solving and analytical skills Excellent communication and interpersonal skills Proficiency in using help desk software and ticketing systems Ability to work independently and as part of a team Strong organizational and detail-oriented capabilities Preferred: Familiarity with Salesforce-based applications is a plus Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111. $26 - $28 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Title: Help Desk Analyst_ Philadelphia, PA (Onsite) JD: Generic 100% onsite Minimum 2 years of experience working in a single point of contact help desk Experience using Jira Service Management Helpdesk application Experience using GroupLink's eHelpdesk platform Experience using Genesys Cloud contact center and customer experience platform Strong customer service skills; telephone etiquette Great team-oriented interpersonal skill Great organizational skills Excellent analytical and problem-solving skills Strong oral and written communications skills (technical and non-technical) Robust understanding of the ACD system and trouble ticket process 'Help Desk Analyst' AND GroupLink OR eHelpdesk AND (Genesys OR 'Genesys Cloud contact center') OR 'Customer Support'

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Job Summary We are seeking a strategic and results-driven Senior Manager of IT Service Desk to lead our IT support operations. This role is responsible for overseeing the delivery of high-quality technical support services, managing a team of service desk professionals, and driving continuous improvement in user experience, incident resolution, and operational efficiency. This role will also spearhead the integration of AI and automation technologies to transform service desk operations, improve efficiency, and deliver predictive, data-driven support solutions. Key Responsibilities Leadership & Strategy Lead and mentor a team of IT Service Desk analysts and technicians across multiple locations. Develop and execute service desk strategies aligned with business goals and IT service management best practices. Establish and monitor KPIs, SLAs, and performance metrics to ensure exceptional service delivery. Operational Excellence Oversee day-to-day operations of the IT Service Desk, ensuring timely resolution of incidents and service requests. Implement ITIL-based processes for incident, problem, and request management. Manage escalations and ensure root cause analysis and long-term solutions for recurring issues. Technology & Tools Evaluate and optimize service desk tools, ticketing systems, and knowledge bases. Collaborate with infrastructure, application, and cybersecurity teams to ensure seamless support and integration. Customer Experience Champion a customer-first culture, ensuring end-users receive prompt, courteous, and effective support. Develop training programs and self-service resources to empower users and reduce ticket volume. Compliance & Reporting Ensure compliance with internal policies, security standards, and regulatory requirements. Prepare regular reports for senior leadership on service desk performance, trends, and improvement initiatives. AI & Automation Strategy Develop and implement a roadmap for AI-driven and automated service desk solutions, including chatbots, virtual agents, and automated ticket triage. Identify opportunities to automate repetitive tasks, reduce manual intervention, and improve incident resolution speed and accuracy. Stay current with emerging AI and automation trends, evaluating their applicability to service desk operations. Data-Driven Decision Making Utilize AI-powered analytics to monitor service desk performance, predict support trends, and proactively address potential issues. Champion the use of machine learning models to analyze ticket data, identify recurring problems, and recommend process improvements. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field. 7+ years of experience in IT support, with at least 3 years in a leadership role. Strong knowledge of ITIL framework and service management principles. Experience with enterprise ticketing systems (e.g., ServiceNow, Jira, Zendesk). Excellent communication, leadership, and problem-solving skills. Proven ability to manage cross-functional teams and drive change in a fast-paced environment. Demonstrated experience implementing AI or automation solutions in IT support environments. Knowledge of AI frameworks, automation platforms (e.g., RPA tools), and data analytics. Preferred Skills ITIL, HDI, or similar certifications. Experience supporting hybrid or remote workforces. Familiarity with automation and AI-driven support technologies. Strong analytical skills and data-driven decision-making. Certifications in AI, automation, or digital transformation (e.g., Microsoft AI Fundamentals, UiPath, Automation Anywhere). Experience with AI-driven ITSM platforms and virtual support agents. Strong understanding of data privacy, ethics, and governance in AI applications. What We Offer Competitive salary and performance bonuses Comprehensive health, dental, and vision benefits Retirement savings plans Professional development and certification support A collaborative and inclusive work environment We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $93,800 - $156,300 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!

Job Title: Network Analyst - Networking & Operations/Information Technology - Central Services Site: : Yosemite Community College District/Central Services Salary Range / Other: $7,516 to $9,591 per month- Range 50 ( Classified Salary Schedule) Appointments are hired at the first step of the range. The second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step. Workplace: Central Services/Modesto Junior College; Modesto, CA 40 hours per week, 12 months per year Monday through Friday: 8:00am - 5:00pm (Some evening and weekend hours may be required) Benefits : The District currently pays for a health options for the employee and dependents. Employees may elect to pay a premium for a higher health option. Vision care and dental insurance premiums for the employee and dependents is District paid. Income protection and life insurance premiums for the employee are also District paid. The estimated cost of District provided benefits (health, dental, vision, and life) is $24,408 annually. Job Description: DEFINITIONUnder direction, performs moderately complex professional information technology duties related to network design, development, installation, analysis, testing, implementation, documentation and maintenance; participates in complex cross functional network-related projects; facilitates network interfaces with data communications and database systems; assists users with questions regarding network operations and procedures; and performs related work as assigned.DISTINGUISHING CHARACTERISTICSThis is the full working, journey-level analyst class in the Network Systems Series within the Yosemite Community College District (YCCD). Incumbents in this class perform the full range of moderately complex professional analytical duties emphasizing network design, development, installation, analysis, testing, implementation, documentation and maintenance, as well as the network troubleshooting and administration. Incumbents utilize professional knowledge of network systems and technology to make decisions and complete assignments.SUPERVISION RECEIVED AND EXERCISEDIncumbents in this class work under the direction of a manager or senior manager, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures. Incumbents plan and/or determine specific procedures or equipment required to meet assigned objectives and solve non-routine problems, referring only unusual matters to a supervisor.An incumbent in this class does not directly lead or supervise other full-time employees, but may assign, direct and/or monitor the work of subordinate full time, part time, and/or student employees on a project or assignment basis. Minimum Qualifications: MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Knowledge of: Network principles, protocols, concepts, practices and terminologies. Principles and practices pertaining to the following areas: TCP/IP, Gigabit/Fast Ethernet Switches, IOS, LAN, VLAN, WAN, HSRP, OSPF, H.323, SNMP, 802.1X and 802.11x, Wi-Fi, PIX Firewall, Cisco VPN, T1, DS3, FDDI, RADIUS, TACACS+, Network intrusion detection/prevention, Traffic Analysis, packet tracing, security implementation, network design, network performance analysis, troubleshooting and analyzing network packets using various networking tools. The use of various Cisco networking devices. Principles and methods of administering OS architectures such as Unix, Linux, Macintosh and Microsoft Server systems and their administrative requirements. Contemporary business software, including database and report writing software. Methods, techniques, and procedures of modern computer and computer programming design, development and implementation. Professional methods and techniques of network and information system troubleshooting, maintenance, development, enhancement, and testing. Ability to: Participate in the design and implementation of complex network systems using provided documentation and on-the-job effort. Prepare flow charts and documentation pertaining to design steps and logic with speed and accuracy. Analyze network needs and problems, and develop clear and logical solutions. Participate in complex information technology projects, including vendor communications and equipment procurement. Prepare documentation and operating procedures in a clear and concise manner. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of the work. Education and Experience: Education and Experience: Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are: Education: Possession of a bachelor's degree from an accredited college or university, with major course work in computer science or a closely related field. Experience:One year performing professional information technology duties that emphasized network design, development, installation, analysis, testing, implementation, documentation and maintenance. Example of Duties: ESSENTIAL DUTIES Provides moderately complex professional support duties related to the design, implementation, maintenance and monitoring of the District's network infrastructure. Installs, configures and maintain network infrastructure devices that include, but are not limited to hardware firewalls, routers, switches, concentrators, and DNS/DHCP servers; installs and configures server and personal computer hardware, software, programs and applications as needed to support network activities. Implements approved security procedures. Analyzes network functions to identify reliability and efficiency issues; monitors servers and network equipment for response time, problem prevention, performance and resource utilization; implements actions to overcome result deviations. Assesses network security risks and implements proactive measures to maintain network integrity. Participates in complex network expansion and development projects and may serve as project coordinator on moderately complex projects; evaluates and recommends network software and hardware solutions; communicates with vendors and/or other agencies to gather information; researches options and analyzes costs/benefits issues; analyzes integration issues; determines requirements for new equipment installation; prepares reports and recommendations regarding the purchase of hardware, software and peripherals and coordinates purchasing activities as assigned. Assesses institutional needs and recommends new technologies to provide analysis and solutions needed for the District network; evaluates and recommends equipment, tools, and utilities to improve the quality of support for network services. Develops and prepares technical standards, operational procedures and system performance objectives. Participates in large-scale implementation of new processes, upgrades and equipment rollouts; helps plan and implement enterprise-wide network upgrade strategies and procedures. Performs technical administrative duties; attends meetings; serves on committees and task forces; independently responds to various inquiries and correspondence; prepares information and data requested for administrative review; maintains information system documentation; prepares reports, files, correspondence and other documents. Performs other related duties as assigned. Licenses and Certificates: Licenses and Certificates: Depending upon assignment, a valid license to drive in California may be required. Valid registration as a Cisco Certified Network Associate (CCNA) is desirable. Physical and Mental Standards: Physical and Mental Standards: Mobility: ability to sit for long periods , and move about an office; ability to occasionally stand, bend, crawl and work in tight spaces; ability to frequently reach above and below desk level. Dexterity: fine manipulation sufficient to operate a computer keyboard, make wiring connections, handle individual papers, write and take notes. Lifting: frequent lifting of papers, files, equipment and material weighing up to 25 pounds; occasional lifting of items up to 50 pounds. Visual Requirements: close vision sufficient to read files, documents, and computer screens and do close-up work; ability to adjust focus frequently. Hearing/Talking: ability to hear normal speech, speak and hear on the telephone, and speak in person. Emotional/Psychological Factors: ability to make decisions and concentrate; frequent contact with others including some public contact; frequent deadlines and time-limited assignments. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. TYPICAL WORKING CONDITIONS . click apply for full job details

Digital Library Product and Service Manager University Libraries, Stanford, California, United States New Information Technology Services 4 hours ago Post Date 108045 Requisition # The Libraries values are rooted in a commitment of mutual respect, the idea that every member of the staff has something to contribute, and that learning is constant.We seek a team member who is ready to share their skills and perspectives.This position is dual posted at level 2 and 3. This position is suited to candidates who thrive on supporting others to achieve their goals, who embrace curiosity and exploration with technology, and enjoy working in a dynamic and highly collaborative environment. An ideal candidate will bring experience with digital librarianship, familiarity with research practice, understanding of the open source ethos and the software development lifecycle, knowledge of the digital library discovery landscape, and capacity for hands-on technical analysis and management of digital content. About Stanford Libraries: Stanford Libraries has a network of over 15 libraries with over 400 employees. We are committed to fueling the teaching, learning and research across Stanford by acquiring, stewarding, and making available a robust collection, currently in excess of 12 million items. Everyone in the organization plays a vital role in fulfilling that objective. Our dedication to discoverability and information management also has us engaged in dynamic global partnerships. We are constantly building and strengthening our organization, and we recognize striving for excellence is a marathon and not a sprint. We are constantly trying to strike the right pace and admit there are times when we find ourselves at a fast jog. While we hope to always find candidates who fit within our organization, what we truly seek is someone who will add to our culture, our profession as well as the greater academic arena. We are invested in the success of our teams and the individuals who represent Stanford Libraries. About the Position: The Digital Library Product and Service Manager (DLPSM) will report to the Associate Director for Digital Library Services in the Digital Library Systems and Services (DLSS) division of the Libraries. The division is based on the historic campus of Stanford University in Stanford, California. The position is eligible for remote work. The Digital Library Product and Service Manager will join a high performing team including digital library service managers, product owners, systems analysts, data scientists, and project managers in DLSS, the department within Stanford University Libraries (SUL) responsible for the development, promotion, delivery, and continual improvement of digital library services for the Stanford community and the research community more broadly. The role's primary responsibility is to manage and advance two established programs at Stanford University Libraries: Spotlight Exhibits and Virtual Tribunals. The DLPSM will serve as the product and service manager for Spotlight Exhibits, SUL's online platform for showcasing digital library collections. They will work closely with software development teams at SUL and in the Spotlight open source community to routinely maintain and enhance its features and capabilities over time as digital content, user needs and online technologies evolve. They will directly support SUL collection managers, library curators and their partners in their adoption and ongoing use of Spotlight to promote discovery and use of Stanford's extensive collections. They will lead a service team to promote collaborative, participatory service development with library colleagues. They will also support faculty and researchers at Stanford who aim to showcase their work through teaching and broader online dissemination to reach global audiences. Further they will actively be involved and engage with fellow digital library staff in ongoing efforts to explore and re-imagine the future of digital library collection discovery and access. The DLPSM will also serve as the product and service manager for Virtual Tribunals (VT), a collaboration between SUL and the Stanford CHRIJ to compile a comprehensive, searchable digital archive database of international criminal law and tribunal records, from post-World War II war crimes trials through to contemporary courts. Alongside content contributors, subject matter experts, data scientists, engineers and archivists, the DLPSM manages and executes discrete digital collections projects, scoping timelines and resource requirements, engaging with digitization and metadata vendors, developing project plans, specifying and reviewing work packages, tracking progress and communicating outcomes. The size and nature of the VT collection which is made available via Stanford's Spotlight has grown significantly in the past five years; this role is positioned to build on recent successes to continue to heighten VT's international visibility, to develop new partnerships and attract funding, and to advance the usability of the database through the introduction of new technologies. Beyond these two primary focus areas, they will contribute to organizational portfolio analysis, continually helping to surface, assess, understand, and communicate the business needs of the library's evolving digital programs and initiatives. They will work with their teammates and DLSS leadership to inform prioritization and decision making where the outcomes impact or depend on the services and resources of DLSS and adjacent units. And they will contribute to team efforts to ensure our systems and services support the organization's mission and values while promoting a culture of collaboration, peer support and professional development. CORE DUTIES Gather and document functional and business requirements for complex services. Analyze new business requirements, assist with feasibility of enhancement requests, system functionality, current system use and user needs. Specify functional analysis and design and work with developers and analysts to recommend solutions and resolve system and/or data issues. Perform testing of new systems, upgrades and patching of existing systems; plan, conduct and document results of testing. Review, research and evaluate software to determine its usefulness and appropriateness as related to existing or proposed business systems; assist or develop preliminary and detailed system design documentation. Advise users requiring assistance in solving complex problems or issues regarding business systems. Analyze data and provide data sets to users for analysis. May include development of operational and analytical reports for end users. Develop and execute user support plans and processes. Develop and deliver training materials. Serve as service manager, managing day-to-day activities associated with the lifecycle of the service. Serve as product owner on work cycles. May also serve as project lead on several concurrent projects. Conduct and synthesize research to inform decision making and planning. Make recommendations. Liaise with external vendors or partners in support of a business system, which may include coordination of system development or integration, implementation and/or operations. - Other duties may also be assigned. MINIMUM REQUIREMENTS: Education & Experience: IT Business Analyst 2: Bachelors + 5 years experience or a combination of education and relevant experience. IT Business Analyst 3: Bachelors + 8 years experience or a combination of education and relevant experience. Knowledge, Skills and Abilities: Knowledge of computer system capabilities, business processes, and workflow. Experience with enterprise applications and understanding of database and index driven applications. Strong understanding of the software development life cycle. Current knowledge of changes and advances in computer and data technology. Skill in conducting interviews and facilitating group meetings. Skill in developing and conducting training programs. Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs. Strong listening, negotiation, and conflict resolution skills. Ability to develop and execute system test plans. Ability to document business systems. Proven problem solving and analytical thinking and ability to approach problems logically and systematically. Strong project management skills, interpersonal skills, and customer service orientation Capabilities in the following: data mapping, conversion, table structure knowledge, documentation skills, test scripts development, functional analysis, coordination of user acceptance and sign-off, fit/gap analysis, requirements documentation and process flow charting. PHYSICAL REQUIREMENTS : Constantly perform desk-based computer tasks. Frequently sit, grasp lightly/fine manipulation. Occasionally stand/walk, use a telephone. Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds. - Consistent with its obligations under the law . click apply for full job details

Category:: Professional Subscribe:: Department:: Information Technology Services - 02007 Locations:: Albany, NY Posted:: Sep 10, 2025 Closes:: Open Until Filled Type:: Full-time Ref. No.:: WF240297r Position ID:: 192683 About University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses. Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks. Job Description: Information Technology Services (ITS), the central IT provider at the University at Albany, seeks applicants for a Desktop and Mobile Computing (D&MC) Senior Endpoint Management Specialist. ITS manages and supports nearly 7,000 university-owned faculty/staff, classroom, conference room, and research lab desktops and mobile devices. The D&MC Endpoint Management Specialist is a senior position that is key to continuous improvement and delivery of services in this large-scale operation. The D&MC Senior Endpoint Management Specialist is a subject matter expert in desktop and mobile computing and provides technical leadership within service teams. They address and resolve complex and non-standard requests and issues. They develop and maintain strong expertise in enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.) and steer the selection and usage of each in achieving ITS' goals and adhering to ITS' principles and standards. The D&MC Senior Endpoint Management Specialist understands the importance of well-defined processes and promoting their adoption across large service teams to successfully manage the pace and volume of work required to support thousands of devices. The successful Senior Endpoint Management Specialist independently identifies process challenges and recommends and assists in implementing actionable improvements and solutions to the D&MC Manager. They monitor the flow of real-time work and act to address operational problems. Under the leadership and direction of the D&MC Manager, the Senior Endpoint Management Specialist is responsible for ensuring internal and customer-facing documentation is created, accurate, and updated regularly. They understand the value of documentation in promoting clarity and cohesion for large service teams. Primary Responsibilities: Enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.) Ensure that all enterprise desktop and mobile device management applications and tools are maintained, and versions updated in a timely fashion and adhere to ITS standards, controls, security policies and procedures. Build and maintain advanced technical expertise in ITS' enterprise desktop and mobile device management applications and tools. Stay abreast of advances in the field and steer technical direction in D&MC, following ITS' architecture review protocols. Asset inventory maintenance, cyclical planning, budgeting, and related projects Develop and maintain a strong understanding of how the inventory data structure, operational processes to add/remove/update records, inventory dashboards and reports, and project workload planning all play a role in planning cyclic replacement of all D&MC assets. Regularly report on anomalies and potential problems in the asset inventories for all supported services and work to resolve. Maintain, provide reports and update replacement schedule and replacement cost fields in the asset inventories for all supported service areas to support budgeting and planning processes. Endpoints service standards, efficient operations and consistent user experiences Provide subject matter expertise, oversee and continuously evaluate hardware and software deployment and support processes, their effectiveness and recommend improvements. Determine and document the standard workstation and printer models and configurations for various use cases including fac/staff, classrooms, conference rooms, research labs; refresh standards, as needed. Oversee the internal and external documentation and maintain all approved desktop and mobile computing standards for the University. Regularly report on workstation hardware, operating systems, software, and printers at risk or outside of defined standards and work to resolve. Determine and document operating system versions used for deployments; determine and manage upgrade cycles. Provide day-to-day operational oversight of operations and service offerings Prepare technical diagrams, configuration logs, process maps, internal and external knowledge base articles, and other documentation, as needed. Provide subject matter expertise, technical support and collaborate across ITS teams and on projects to identify problems, devise creative solutions, and implement proposed recommendations. Other reasonable duties as assigned. Project Management Serve as Project Manager on D&MC projects. Actively participate, as needed, in ITS projects related to your service(s). Functional and Supervisory Relationships: Reports to: Manager of Desktop and Mobile Computing Services Supervises the following positions: None Interacts with: ITS staff; faculty and staff in academic, research, and business units; external vendors/contractors/consultants; peer institutions Job Requirements: Excellent interpersonal, oral, and written communication skills. Organize work, prioritize tasks, and manage multiple and changing priorities. Provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation. Report to campus in-person on Mondays, Wednesdays, Fridays, and as needed. This position is eligible to telecommute on Tuesdays and Thursdays, following a probationary period and with supervisor approval. Requirements: Minimum Qualifications: A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization, or at least 6 years of full-time professional experience related to the role. Minimum of 3 years' experience building operating systems and application deployments in a large, complex environment. Minimum of 3 years' experience documenting deployment processes that can be replicated/implemented by field staff. Minimum of 3 years' experience supporting desktops and mobile devices, IT operations, or systems administration addressing and resolving issues escalated for higher level support. Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role Preferred Qualifications: Minimum of 3 years' experience using Microsoft Endpoint Configuration Manager (MECM); for operating system deployments, application packaging and deployment, and workstation security/patch management. Minimum of 3 years' experience using and maintaining active directory and group policy. Minimum of 3 years' experience developing and continuously maintaining technical documentation within a knowledge base repository. Experience configuring and managing a Microsoft mobile device management (MDM) system such as Microsoft Intune. Experience configuring and managing an Apple mobile device management (MDM) system such as Jamf Pro. Experience using PowerShell (or similar scripting language) to manage workstations, users, AD. Experience using and supporting workstations running Linux operating systems. Working Environment: Typical office environment Additional Information: Professional Rank and Salary Grade: Senior Programmer/Analyst, SL-4, $85,000-$95,000 Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that UAlbany is not an E-Verify employer. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format PDF by clicking this link Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed . click apply for full job details

Position Title: Program Analyst, Work-Based Learning How many positions are you recruiting for?: 1 Campus: West Valley College Definition: The Strategy and Equity area is seeking a talented individual to fill the position of Work-Based Learning Program Analyst. West Valley College, though just minutes from the heart of the Silicon Valley, is in a beautiful park-like setting on 143 wooded acres. Our staff and faculty are among the most qualified in the state and our students appreciate the college for its friendly staff and supportive atmosphere. Under the direction of the Vice President, Strategy and Equity the Work-Based Learning Program Analyst will provide comprehensive administrative, programmatic, and technical support to advance West Valley College's work-based learning and work experience initiatives. This role plays a critical part in strengthening student retention, completion, and career readiness by supporting the design, coordination, and continuous improvement of high-impact, equity-centered work-based learning opportunities. The Analyst supports and helps coordinate internship collaborations, employer engagement, and structured work-based learning experiences that connect classroom learning to meaningful career pathways. Working closely with faculty, campus partners, and employers, the Analyst contributes to the development and delivery of professional development supports for first- and second-year students, including but not limited to, resume development, interview preparation, networking skill-building, LinkedIn profile development, campus-to-workplace tours, and access to paid and non-paid internships. In addition, the Analyst cultivates strong partnerships with employers, community organizations, and internal departments to expand access to experiential learning opportunities, particularly for students from historically underrepresented backgrounds. Responsibilities include coordinating collegewide WBL programming such as internships, job shadowing, employer panels, and workplace tours; delivering workshops, trainings, and specialized information to students and staff; and performing a full range of complex program coordination and administrative duties in support of the college's Work-Based Learning initiatives. Applicants who possess the knowledge, skills and life experiences to address the cultural and educational needs of a diverse student population are encouraged to apply. Assignment: 100% of full time, 37.5 hours per week, 12 months per year, with anticipated start date of April 2026. Schedule may change to include some evening or weekend hours, as needed. This position is represented by the West Valley-Mission Classified Employees Association (WVMCEA), Office, Technical & Business Services Employee Unit. Work Location: West Valley College, Saratoga, CA IMPORTANT NOTE:This is a grant-funded position, and position is contingent upon the grant being renewed each funding cycle. Salary and Benefits: Anticipated Hiring Range: $8,366.92-$9,150.92 monthly (WVMCEA Salary Schedule, Range 67, Steps A-C). Benefits include: Employer-contributed medical, dental and vision for employee, spouse, and/or dependents. Employer-paid long term disability for employee. Employer-provided life insurance. 14 paid holidays, plus 1 floating holiday annually; paid non-workdays between Christmas and New Year. 12 days vacation leave accrued annually; rate increases step-wise up to maximum 22 days vacation leave accrued annually. 12 days sick leave accrued annually. Personal necessity leave and personal business leave. Educational growth incentive program from $45 to $225 monthly. $1000 longevity award annually after 10 years of service and $1,500 longevity award annually after 15 years of service. CalPERS retirement. Position is union affiliated. Minimum Qualifications: Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Equivalent to possession of a Bachelor's degree from an accredited college or university with major course work in business administration, public administration, social science, or a field related to specific area of assignment; AND Two years of responsible technical or professional experience in a student service-oriented program at a college or university. AND Understanding of, and sensitivity to the diverse academic, socio-economic, ethnic, religious and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff. Desired Qualifications: The ideal candidate will also demonstrate the following desired qualifications: Prior experience working in the education sector. A master's degree in an academic discipline. Two years of progressively responsible work experience in the coordination of community engagement, career readiness, student outreach, or school relations. Ability to evaluate and assess services to determine institutional resources needed to achieve programmatic excellenceA well-informed leadership philosophy and demonstrated listening and written communication skills. Demonstrated experience as a leader in implementing work-based learning programming. Experience in program development, implementation, and assessment within higher education settings. Experience working collaboratively with campus community stakeholders in a participatory governance environment, such as refocusing the Education Master Plan, refining Guided Pathways framework, elevating the voice of Associated Students, expanding the Caring Campus model, and integrating the Institutional Equity Plan. Knowledge and Abilities: Knowledge of: Pertinent federal, state, and district laws, policies, regulations and requirements. Principles of effective training and supervision. Principles, practices, and techniques of office and records management. Methods and techniques of budget preparation and administration. Principles and techniques of fiscal, statistical, and administrative research and report preparation. Principles, practices, methods and techniques of outreach and marketing. Laws and regulations specific to assigned program. Eligibility requirements, application procedures, and academic programs specific to area of assignment. Methods and techniques of program management. Techniques employed in public presentations. Ability to: Develop recommendations for programs, procedures, organizational structures, and operational guidelines and implement same as directed. Interpret and work within a range of applicable federal and state laws, rules, regulations and guidelines. Establish and maintain cooperative working relations with district administrators and officials, public agency representatives, target populations of programs and projects in the designated area, and members of the general public. Organize, coordinate, and oversee the day-to-day operations of a specialized program in a community college. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. On a continuous basis sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone; write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less. Conduct organizational, operational, fiscal, and statistical analysis. Prepare effective promotional and informational publications and materials. Prepare and present effective oral and written reports and presentations. Select, train, schedule, and direct the work of assigned staff and hourly workers. Ensure compliance with federal, state and district laws, regulations and guidelines. Use sound judgment in recognizing scope of authority. Operate and use modern office equipment including computers and applicable software. Maintain regular attendance and adhere to prescribed work schedule to conduct job responsibilities. Utilize appropriate safety procedures and practices for assigned duties. Communicate effectively orally and in writing. Relate effectively with people of varied academic, cultural, and socio-economic backgrounds using tact, diplomacy, and courtesy. Establish and maintain effective, cooperative, and collaborative working relationships with others. Examples of Duties and Responsibilities: Duties may include, but are not limited to, the following: Plan, organize, coordinate, and supervise day-to-day program operations and activities. Assist with development and implementation of program policies and procedures; develop work processes that facilitate attainment of established program goals and objectives. Compile and analyze data related to program participation and evaluation; oversee maintenance of effective student databases; prepare a variety of reports. Develop and deliver presentations, orientations, workshops, and other activities in support of the program; coordinate and conduct outreach and marketing activities. . click apply for full job details

Johns Hopkins Engineering is seeking a Sr. Technology Solutions Analyst to join the Center for Media & Technology Solutions (CMTS). Our team supports a range of technology solutions for Whiting School of Engineering, including business operations (recruitment and admissions solutions), communications (meetings and event management solutions) and academic technology. This role sits at the intersection of technology, higher education business operations, and user experience"and is responsible for technology needs analysis, technology evaluation, implementation, maintenance, and end user support. The position is responsible for ensuring successful delivery of high-quality technical solutions that meet expectations of our Hopkins Enterprise constituents by leading a variety of programs and projects to evaluate business processes and gather requirements for complex transaction and reporting systems and adoption of test-driven development methodology, including developing, maintaining and organizing test cases, test scripts and test scenarios for the university's information systems. This includes test events and various other test deliverables for projects, enhancements, operations and maintenance activities, common understanding and documentation of scope, requirements and design amongst stakeholders including sponsors, decision makers, content owners, users and technical teams. This position will also serve as a liaison providing assistance to team members and business partners by understanding the business requirements at a depth sufficient to define technical deliverables, including appropriate test coverage to ensure quality product is delivered. Position is also responsible for analyzing and reporting meaningful metrics on testing status and operations. The position will provide a layer of essential services surrounding software development services, including the analysis and gathering of requirements, engaging with developers/engineers on solution design, and designing test suite in parallel with software development that will ultimately ensure delivered product meets quality standards, is fit for use, and meets expectations articulated by our customers. Collaborates with various teams for technical direction and feasibility studies to propose solutions that address requirements. Applies proven communication, analytical and problem-solving skills to deliver value-added solutions and to ensure project deliverables meet specifications. Expected to critically evaluate articulated needs or requirements and propose technical solutions to address them, leveraging standards to the extent possible. Ability to evaluate vendor-provided solutions relative to business needs/requirements and recommend suitable solutions is essential. This position includes applying knowledge to identifying and developing test cases, automated test cases, test scripts for identified business requirements, and corresponding data requirements for various business processes. This position also includes responsibilities for individuals to recommend tools, execute tests and manage defects. This position requires a combination of strong functional abilities, writing, data visualization and user facing skills. Critical skill requirements include: analysis and gathering of requirements, documentation, creating data flow diagrams and/or visual prototypes & visual representations of data, strong verbal and written communication, developing test cases, automated test cases, and test scripts. Responsible for full life cycle of large/long-term highly complex projects. Typically manages multiple projects of varying complexities. Based on expert technical knowledge, skills, and experience, develops broad-based solutions involving multifaceted technologies, and business processes. Responsible for requirement gathering and analysis, developing recommendations for technical solutions in concert with technical professionals on the team, and enabling test-driven development of solutions by maintaining test plans and test assets for teamwork (enhancement, support and maintenance projects.) Demonstrates strong ability in technology and/or strong understanding of the business/education process. Builds and maintains client relationships through positive interactions. Specific Duties & Responsibilities Analysis & Requirements Gathering Define highly complex business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues. Gather highly complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications. Design & Development Develop detailed tasks and project plans by analyzing project scope and milestones for highly complex projects to ensure product is delivered timely according to software lifecycle standards. Write functional/technical specifications by taking the provided highly complex system requirements and putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions. Direct lower-level staff by reviewing their work. Provide monitoring and guidance in business process and application design to more junior staff. Give direction and leadership in techniques and tools to lower-level staff. Provide experienced leadership for strategic planning in designing and developing comprehensive innovative integrated solutions. Testing & Documentation Create and document highly complex test scenarios using the appropriate testing tools to validate and verify application functionality. Test all changes by using the appropriate highly complex test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way. Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references. Mentor junior staff in testing tools and technologies by reviewing their work. Implementation & Maintenance Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution. Monitor changes and resolve highly complex problems by responding as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully to satisfy the customer requirements and to provide a smooth transition to the new solution. Provide support by triaging and resolving highly complex issues to ensure prompt, effective service. Other duties as assigned. In addition to the duties described above Work with the Director of Technology to conduct technology needs analysis, business analysis and technology consulting services for WSE stakeholders. Attend meetings, communicate stakeholder needs, document requirements, and manage other administrative tasks. Support WSE programs and initiatives involving technology transformation, evaluation, and/or adoption, including AI enablement and transformation. Make recommendations and appropriate decisions using available resources, data, and stakeholder requirements when identifying technology solutions. Design and deliver digital products (e.g., websites, SharePoint sites, digital media, and course assets) and/or coordinate with 3rd party vendors to deliver solutions. Minimum Qualifications Bachelor's Degree. Six years of related experience preferably within testing and business requirement gathering. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Experience with educational technology (e.g., Canvas LMS and 3rd party tools). Experience with ChatGPT. Experience with Zendesk Support and Guide. Experience with video communications (e.g., Zoom). Knowledge in the assigned application as well as the platform on which it runs. Higher education experience is helpful but not required. Expected Skills Proficiency Level Agile Methodology - Advanced Application Architecture - Advanced Data Architecture and Design - Advanced Data Visualization - Advanced JIRA - Advanced Operating Systems - Advanced Product Requirements - Advanced Software Development Life Cycle - Advanced Software Documentation - Advanced Systems Architecture - Advanced User Story - Advanced Workflow Management - Advanced The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs. Classified Title: Sr. Business Solution Analyst Job Posting Title (Working Title): Sr. Technology Solutions Analyst (Center for Media & Technology Solutions) Role/Level/Range: ATP/04/PF Starting Salary Range: $43.84 - $76.82 HRLY (Commensurate w/exp.) Employee group: Part-time Schedule: M-F, 19 hrs wkly FLSA Status: Exempt Location: Remote Department name: Ctr for Media & Tech Solutions . click apply for full job details

Job TitleInnovative Digital Learning Help Desk AnalystAgencyEast Texas A&M UniversityDepartmentOffice Of Academic TechnologyProposed Minimum Salary$4,509.00 monthlyJob LocationCommerce, TexasJob TypeStaffJob Description INSTRUCTIONS TO APPLICANT: During the application process the "My Experience " page has a section provided " Attachments (Resume/CV, References, Cover letter, etc.) " to upload required documents. Use the Upload button to add each document. You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB. All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered. Incomplete or improperly submitted applications may be excluded from consideration. Please provide the following documents: Cover Letter Resume/CV Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered). Transcripts (Unofficial will be accepted with application. Official transcripts are required at time of verbal offer). If transcripts are from an international institution, it is the responsibility of the applicant to have the transcripts translated and evaluated by an approved credential evaluator. Please do not withdraw your application in an attempt to upload a missing document. If you need assistance with this or any other matter, please contact us at . SUMMARY: The Innovative Digital Learning Help Desk Analyst at East Texas A&M University (ETAMU) is responsible for providing frontline technical support for faculty, staff, and students using the university's learning management system and all associated learning technologies and platforms. This role ensures timely resolution of related issues, contributes to user training and documentation, and collaborates with the team to enhance the digital learning experience. As a proud member of the third-largest institution in The Texas A&M University System, ETAMU fosters a strong professional environment that supports career growth and academic excellence. ETAMU is a fast-growing public university with a strong reputation for academic excellence, research innovation, and student success. With over 140+ degree programs, a 20:1 student-to-faculty ratio, and nationally ranked online and graduate programs, ETAMU is committed to transforming lives through quality education. Our employees benefit from a collaborative community, cutting-edge research opportunities, and outstanding resources. This position is not eligible for remote work. Position is not eligible for visa sponsorship. DUTIES & RESPONSIBILITIES: Provides technical expertise and pedagogical guidance on the use and adoption of the learning management system (D2L Brightspace) and all associated learning technologies to faculty, staff, and students via phone, in-person, the ticketing system, email, or online, ensuring timely resolution of issues. Serves as the first point of contact for LMS and associated technology support requests, providing troubleshooting for a wide range of technical issues including, but not limited to, access, content, assessments, and integrations. Ensures instructional content meets accessibility compliance requirements and quality assurance standards. Develops and delivers faculty development workshops on the effective use of the LMS and related tools in support of teaching and learning. Monitors help desk ticketing system and assigns support tickets to appropriate team members. Resolves Tier 1 and Tier 2 support tickets and elevates high priority issues to the appropriate support team to ensure customer satisfaction and time to resolution is within departmental service standards. Documents the entire support interaction lifecycle in the ticketing system and maintains a knowledge base of common issues and solutions. Creates and updates training materials and user guides for the academic community. Stays current with LMS and learning technology updates, features, and best practices. Performs other duties as assigned. MINIMUM REQUIREMENTS: Education: Bachelor's degree in Educational Technology or related field. Experience / Knowledge / Skills: Two years of experience working with end-users to troubleshoot and resolve issues with the learning management systems (LMS) and classroom technology in higher education. Familiar with accessibility standards and digital learning best practices. Proficiency with Microsoft Office. Excellent verbal communication and technical writing skills. Strong analytical and problem-solving skills. Ability to: Multi-task and work well as part of a team. Work in a fast-paced environment while providing high-quality customer service. Manage multiple priorities and meet deadlines. Licensing/Professional Certifications: N/A Physical Requirements: N/A Other Requirements: This position may be required to work PREFERRED EDUCATION / SKILLS/ EXPERIENCE: Master's degree. Proficiency with D2L Brightspace learning management system and Adobe Creative Suite. Demonstrated experience with a variety of learning technologies, including Panopto, Explorance, VoiceThread, Respondus, Turnitin, and Blackboard Ally. Certifications: D2L Brightspace, Instructional Design, Accessibility, and Quality Matters. Experience with HTML, HTML5, and CSS. SUPERVISION OF OTHERS: Graduate Assistants. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.

Job Title: Support Analyst (IT-Client Services) Department: Client Services Work Location: ALL SITES Duties: Under direction, the Support Analyst is responsible for troubleshooting, diagnosing, and repairing of computing-related problems. As part of the USS Technical Team, this position will assist in maintaining advanced high-level client services systems, such as VDI, SCCM, AD settings, Life Cycle Management, Copier/Pay-to-print, classroom technologies. The primary focus is on field repair and onsite troubleshooting working directly with users providing high customer service levels and responding to trouble tickets/email or walk-ins. Will be assigned to fill in on phone duty when needed. The Support Analyst is dedicated to the learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning. Essential duties and responsibilities; others may be assigned: 1. Assists with maintaining all college computer-related equipment inventory.2. Assists with maintaining the ticketing system, provides thorough comments and descriptions when using a ticketing system, and is responsible for completing field tickets.3. Assists personnel and other departments in the training of faculty and staff on new hardware and software.4. Assists with quotes and materials for preparing purchase requisitions.5. Assists with maintaining compliance with the college's software licensing.6. Assists with User Support Services (USS) projects using all USS troubleshooting tools and methods.7. Assists with the installation and testing of technological equipment for curriculum and administrative use, the loading, configuring of operating systems, patching, and upgrades and updates on equipment.8. Assists with the execution of college computing governance and client security.9. Assists with the repairs, upgrades, and Life Cycle Management of all computing devices and labs.10. Installs any IT related devices, including but not limited to computers, printers, copiers, etc., and assists users anywhere on campus, including remote sites.11. Assists with maintaining academic classroom lab software and images.12. Responsible for assisting multiple support servers, including maintenance and upgrades (including but not limited to - VDI, SCCM, Printer, Microsoft, Apple, etc.).13. Maintains and configures group policies and desktop control software.14. Provides support for all computer-based media software and hardware and all audiovisual setups, phone problems, and network connectivity issues.15. Assists with data analysis and preparing reports of all computer-based equipment owned by the college.16. Assists with maintaining current and up-to-date documentation of all procedures, guidelines, and information regarding specialized software installs that are purchased by the college.17. Performs other duties as assigned. Education/Experience: Associate's degree or higher required. Minimum of three (3) years' relevant IT work experience required. Experience providing in-person, walk-up or remote IT support, Deploying and supporting Windows, Installing/uninstalling PC hardware/software; Performing mass workstation deployments and migrations Bachelor's Degree preferred. A+/N+ Certifications or Microsoft/Apple Certifications or IT/Helpdesk Certifications. VMware certifications and other technical certifications are a plus. Please ensure you list required experience/education qualifications on your resume and application. Qualifications: • Knowledge of operating system concepts and operation. • Familiarly with programs, languages, and supported software packages. • Above average communication skills with ability to collaborate. • Knowledge of personal computing hardware components. • Demonstrated analytical ability to logically approach problems. Position Status: Full Time Hours: General hours: Monday-Friday, 8:00 am to 5:00 p.m. Hours may vary Location: Palos Hills main campus and extension sites Salary/Wage: $27.99-$28.89/hour, plus benefits Hourly/Salary: Hourly Benefits: FT Support Staff Position Moraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for benefit eligible employees and dependents, medical, dental, vision, and retirement benefits in a collaborative and friendly environment. These include: Health, Dental, Vision Life insurance; Optional life Disability insurance Tuition reimbursement MVCC Tuition waiver SURS Retirement plan Vacation Days Holidays Sick Leave Personal days Bereavement days Tax-sheltered annuity plans Visit these links to learn more about specific benefits and eligibility criterion for this position/category: Benefit Highlights Benefit Guide-Details Review of Applications Begins: 08/22/2025 Position Type: Support/Hourly Staff Posting Number: SS00572P Open Date: 08/11/2025 Open Until Filled: Yes Special Instructions to Applicants: Please apply online on the jobs.morainevalley.edu site with required materials and references. Please do not use a third party site to submit your application. To ensure consideration, please apply prior to the review date. Note that sponsorship opportunities are not available.

Neuroimaging Data Analyst D University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. Posted Job Title Neuroimaging Data Analyst D Job Profile Title Data Analyst D Job Description Summary Neuroimaging Data Analyst D The Shanmugan Laboratory is part of the Department of Psychiatry, the Neurodevelopment & Psychosis Section, and the Lifespan Brain Institute (LiBI). Our goal is to personalize early interventions in reproductive psychiatry. To do this, we use non-invasive neuroimaging and advanced computational methods to understand mechanisms underlying sex differences in psychopathology and identify neuroendocrinologic markers of risk vs. resilience for psychiatric disorders. The Neuroimaging Data Analyst D will provide support for managing and analyzing data. Job Description The Perelman School of Medicine at the University of Pennsylvania is the oldest and one of the finest medical schools in the United States. Penn is rich in tradition and heritage and at the same time consistently at the forefront of new developments and innovations in medical education and research. Since its founding in 1765 the School has been a strong presence in the community and prides itself on educating the leaders of tomorrow in patient care, biomedical research, and medical education Neuroimaging Data Analyst D The Neuroimaging Data Analyst D provides support for managing and analyzing neuroimaging data. Analysts play a central role on large-scale projects that seek to understand the impact of reproductive timepoints, including puberty, pregnancy, and menopause, on the brain. Within these projects, they work in a team environment with a diverse, multi-disciplinary group of faculty and trainees from psychiatry, psychology engineering, statistics, and computer science. Primary responsibilities include management, processing, and analysis of high-dimensional imaging data. Additional responsibilities will be assigned based on the successful candidate's skills and interests. All analysts additionally lead independent projects (i.e., meta-analyses of neuroimaging studies) where they write first-author manuscripts. Qualifications Bachelor's degree in Engineering, Statistics, or Computational Neuroscience, and 3 to 5 years of research experience or an equivalent combination of education and experience is required. Master's degree preferred. To succeed in the highly collaborative environment, excellent interpersonal and communication skills are required. Program and data analysis skills are required, including Python, linux/bash, SQL, and R. Experience with neuroimaging tools (SPM, AFNI, FSL), clinically-acquired neuroimaging, machine learning, and working with Epic databases (Clarity, databricks, Caboodle) is strongly preferred but not required. Background check required. Position contingent on funding. Working Conditions Office, Library, Computer Room; Requires extensive safety Physical Effort Typically sitting at a desk or table; Occasional lifting 25 lb. or less Job Location - City, State Philadelphia, Pennsylvania Department / School Perelman School of Medicine Pay Range $70,500.00 - $85,000.00 Annual Rate Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered. Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law. Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. University Benefits Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars. Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions. Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard. Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be. Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting. Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance. Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally. University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free. Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks. Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures. Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements. Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household. To learn more, please visit: . click apply for full job details

Senior Institutional Research Analyst (5876U), Planning & Analysis Office - 83533 About Berkeley At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff. As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value. We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles , Principles of Community , and Strategic Plan . At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley. Departmental Overview The Office of Planning & Analysis (OPA) supports data-informed decision making to help UC Berkeley better fulfill its goals of access and excellence through teaching, research, and public service. We deliver analyses, executive dashboards, and data modeling that provide timely decision support to leadership for a variety of critical campus processes. We strive to convey the Berkeley story in clear, innovative ways by making institutional data accessible and intelligible. Position Summary Involves activities associated with supporting strategic planning and decision making through the analysis, presentation, and distribution of institutional related research data. Includes planning and analytical studies, assessment, and reporting on data related to students, academic and non-academic employees, financial, and facilities. May be involved with compliance with informational requests from external agencies. Application Review Date The First Review Date for this job is: 01/19/2026. Responsibilities Researches, gathers, analyzes and summarizes information for research projects with a broad range of internal and external and/or current and historical information.Responds to ad hoc requests for information and analysis, which may entail conducting complex extractions, analyses, and reporting/graphing of information contained within survey and institutional databases. Actively integrates information from campus and office data into campus/office research and planning projects. Works collaboratively with other analysts within OPA and across campus.Support the curriculum management, Temporary Academic Support (TAS), and enrollment management work done by OPA in collaboration with other key campus partners.Synthesizes complex issues and presents them via dashboards/reports in a creative and non-technical manner. Supports requests, priorities, and procedures for improving data presentation, reporting, special projects, and links with external sources. Initiates and creates interactive, accurate and modern data visualizations from scratch. Serve as one of the lead analysts who supports the development and maintenance of the Our Berkeley data digest and OPA's Tableau Server site.Utilizes creative presentation techniques to gain interest in analyses that advance campus decision making and support campus implementation of projects, programs, and new initiatives.Responds to select reporting requests from UCOP and external entities (e.g., IPEDS, Student Achievement Measure, AAU Data Exchange, Faculty Instructional Activities Report). Serves as an alternative AAUDE campus representative for UC Berkeley.Serves as either the lead analyst or validation partner for select ranking survey submissions (e.g., GRUP/ARWU, QS, Times Higher Education, Clarivate).Regularly engages in institutional data analysis and periodically produces reports and information that informs the strategic decision-making of campus stakeholders (e.g., enrollment tracking, curriculum analysis, faculty salaries and FTE reporting)Serves as a subject matter expert (SME) on student data and select HR/Payroll/Finance data (e.g., faculty FTE data, faculty salary data), engaging in collaborations with other IR analysts and financial analysts in FP&A.Provides analytical and consultation support on campus-wide initiatives, reaffirmation of WSCUC reaccreditation, task forces/working groups, and select executive committees (e.g., Executive Coordination Board). Works collaboratively with campus units to meet their data and analysis needs.Provides advice and training to other analysts within OPA, CFO Unit, and the campus on data visualizations for the campus leadership and public.Provides Cal Answers (reporting system) analytical support and other institutional research advice and training to less-experienced staff members. Works with the VCF Training & Engagement Lead to update Cal Answers training materials and website content for the student data areas. Provides support for validation of student data loads into the Enterprise Data Warehouse. Supports the Cal Answers helpdesk by responding to user questions and requests for assistance.Professional development and other responsibilities as needed. Required Qualifications Requires thorough knowledge in data collection and analysis techniques. Statistics or social science research techniques. Knowledge of and/or can quickly learn organization-specific computer application programs (for example, query tools and relational databases).Knowledge of and/or can quickly learn organizational principles and procedures involved in handling sensitive data (for example, Family Educational Rights and Privacy Act, or FERPA).Requires active listening, critical thinking, good interpersonal skills and the ability to manage multiple tasks while meeting deadlines.Requires ability to present complex findings and recommendations in a clear concise manner verbally, visually (e.g., via data dashboards), and in writing.Requires the ability to provide good judgment, decision-making, and problem solving.Requires keen attention to detail and numerical accuracy.Bachelor's degree in related area and/or equivalent experience/training.Preferred Qualifications Highly proficient in using statistical and productivity software such as R, SPSS, Stata, SAS, MS Access, and Excel to transform, clean, analyze, and manage data; report statistics; create tables, graphs, and presentations.Experience using Oracle Analytics Server (OAS), Tableau, or similar software.Understanding organizational rules and regulations.Able to understand policy issues in higher education, particularly pertaining to undergraduate students at a selective public research university.Demonstrates ability to learn quickly, reason, synthesize, and generalize based on analysis of data.Master's degree in related area and/or equivalent experience/training.Specialized training or experience in statistical and/or data management software applications.Training or experience in business intelligence reporting tools and Tableau.Salary & Benefits For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The budgeted annual salary range that the University reasonably expects to pay for this position is $115,000.00 - $130,000.00. This is an exempt monthly-paid position. How to ApplyTo apply, please submit your resume and cover letter.Other InformationThis is not a visa opportunity. This position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.This position is eligible for hybrid work. Exact arrangements are determined in partnership with your supervisor to meet role responsibilities and department needs, and are subject to change.Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities . click apply for full job details