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Job Summary The IT Administrator is responsible for managing, maintaining, and supporting Q Center’s technology infrastructure to ensure secure, reliable, and efficient operations. This role oversees networks, servers, systems, and user devices while ensuring compliance with IT policies and security standards. The IT Administrator also monitors system performance, troubleshoots issues, coordinates technology upgrades, and implements solutions that enhance productivity and protect company data.This position is on-site, with a schedule that may include evenings and weekends, generally a 45 hour workweek from 7:00am - 4:30pm.Starting rate for this position is $70,000/year. Benefits Paid time off 401(K) with employer match Holiday Pay Medical, Dental and Vision Insurance with Wellness Credits Employee Assistance Program Basic Life, AD&D Disability Benefits Employee Meals Education & Experience: Bachelor's Degree: Computer Science, Engineering, Information Technology, MIS, or related field required. Advanced understanding of the Microsoft Technology Stack: Exchange/email, M365, Active Directory/Entra, VMWare (vSphere), Intune, Teams, SharePoint, Defender and Group Policy management Experience with Cisco Routers, SonicWall Firewalls, and Cisco Switching components/infrastructure. Experience with configuring and troubleshooting wireless infrastructures, including access points and controllers. Knowledge of operating systems, enterprise backup / recovery procedures, and system performance-monitoring tools. Physical requirements: Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates. Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments. Maximize financial performance while upholding quality standards and maximizing levels of associate and guest satisfaction. Define and implement department objectives and standard operating procedures. Maintain Q Center Standard Operating Procedures regarding Purchase Orders in Birchstreet. Conduct departmental training, departmental meetings developing associate morale and skills. Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved. Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming. Keep immediate supervisor fully informed of all problems or matters requiring their attention. Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction. Maintain a clean, organized work area and manage all necessary department supplies. Ensure overall associate and guest satisfaction and safety is achieved. Perform other related duties as assigned. Maintain servers, networks, operating systems, and hardware devices. Perform system updates, backups, and routine maintenance. Troubleshoot hardware, software, and network issues. Assist users with technical problems and access requests. Create, manage, and secure user accounts, permissions, and roles. Enforce access control and authentication policies. Monitor systems for security threats. Implement security tools, patches, and policies. Support backup and disaster recovery processes. Track uptime, performance, and resource usage. Identify and resolve bottlenecks or failures. Maintain inventory of hardware and software. Handle software installations, licensing, and updates. Assist with technology upgrades, migrations, and new system implementations. Recommend improvements to enhance efficiency and reliability.