Regional Support Technician US-MN-Eagan Job ID: 34826 Type: Full-Time # of Openings: 1 Category: Field Service MN - Eagan (Minneapolis) About the Role Canon USA Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities. Your Impact - Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow. - Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources. - May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently. - Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention. - Manages regional FCO database to ensure compliance and timely installation/disposition. - Works closely with the Product support group on information sharing and best practice implementation. - Accomplishes any other special projects or tasks as assigned by the regional service Director or designee. About You: The Skills & Expertise You Bring HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience. - Associate's degree in mechanical or electronics, or equivalent experience. - Printer knowledge and testing and/or diagnostic applications. - Ability to achieve customer satisfaction and loyalty. - Ability to create solutions for high-level problems. - Good writing, speaking and listening skills. - Exhibits initiative and self-starting behaviors. - Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies. - Generally available for work 24 hours a day, 7 days a week. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - Technical certifications such as A+, Network+, MCSE desired. We are providing the anticipated hourly rate for this role: $33.59 to 50.30 hourly. This role is eligible for a transportation allowance. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . Posting Tags Compensation details: 33.59-50.3 Hourly Wage PI1cee5d397f1f-8626
09/01/2026
Full time
Regional Support Technician US-MN-Eagan Job ID: 34826 Type: Full-Time # of Openings: 1 Category: Field Service MN - Eagan (Minneapolis) About the Role Canon USA Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities. Your Impact - Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow. - Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources. - May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently. - Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention. - Manages regional FCO database to ensure compliance and timely installation/disposition. - Works closely with the Product support group on information sharing and best practice implementation. - Accomplishes any other special projects or tasks as assigned by the regional service Director or designee. About You: The Skills & Expertise You Bring HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience. - Associate's degree in mechanical or electronics, or equivalent experience. - Printer knowledge and testing and/or diagnostic applications. - Ability to achieve customer satisfaction and loyalty. - Ability to create solutions for high-level problems. - Good writing, speaking and listening skills. - Exhibits initiative and self-starting behaviors. - Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies. - Generally available for work 24 hours a day, 7 days a week. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - Technical certifications such as A+, Network+, MCSE desired. We are providing the anticipated hourly rate for this role: $33.59 to 50.30 hourly. This role is eligible for a transportation allowance. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . Posting Tags Compensation details: 33.59-50.3 Hourly Wage PI1cee5d397f1f-8626
Satellite Industries seeks a Senior CyberSecurity Engineer to safeguard global manufacturing, logistics, and service operations. You will design secure architectures, manage SIEM/EDR tools, and protect OT/IT networks supporting portable sanitation products. Key duties include threat detection, incident response, vulnerability management, and policy development. You will partner with engineering, operations, and IT teams to embed security into plant systems, cloud services, and customer-facing solutions. Ideal candidates bring strong hands-on security experience, manufacturing or industrial exposure, and a practical, teamwork-oriented mindset. Responsibilities Design, implement, and maintain secure architectures for manufacturing systems, cloud services, and corporate networks. Monitor security events, investigate incidents, and lead containment, eradication, and recovery efforts. Conduct vulnerability assessments and penetration testing on OT/IT assets and remediate identified risks. Harden endpoints, servers, and network devices following security best practices and industry standards. Manage and optimize security tools such as SIEM, EDR, firewalls, and identity and access management solutions. Develop and maintain security policies, standards, and procedures aligned with manufacturing operations. Partner with engineering, operations, and IT teams to embed security into projects and plant initiatives. Perform third-party risk assessments and support secure integration with global customers and vendors. Lead security awareness training and phishing simulations for plant and corporate staff. Support compliance with relevant regulations and frameworks (e.g., NIST, ISO 27001) and prepare security reports. Required Skills Network security Cloud security (Azure/AWS) SIEM administration (e.g., Splunk, Sentinel) EDR/XDR tools Vulnerability assessment and management Incident response and forensics Identity and access management Firewall and VPN configuration OT/ICS security Security policy and governance
09/01/2026
Full time
Satellite Industries seeks a Senior CyberSecurity Engineer to safeguard global manufacturing, logistics, and service operations. You will design secure architectures, manage SIEM/EDR tools, and protect OT/IT networks supporting portable sanitation products. Key duties include threat detection, incident response, vulnerability management, and policy development. You will partner with engineering, operations, and IT teams to embed security into plant systems, cloud services, and customer-facing solutions. Ideal candidates bring strong hands-on security experience, manufacturing or industrial exposure, and a practical, teamwork-oriented mindset. Responsibilities Design, implement, and maintain secure architectures for manufacturing systems, cloud services, and corporate networks. Monitor security events, investigate incidents, and lead containment, eradication, and recovery efforts. Conduct vulnerability assessments and penetration testing on OT/IT assets and remediate identified risks. Harden endpoints, servers, and network devices following security best practices and industry standards. Manage and optimize security tools such as SIEM, EDR, firewalls, and identity and access management solutions. Develop and maintain security policies, standards, and procedures aligned with manufacturing operations. Partner with engineering, operations, and IT teams to embed security into projects and plant initiatives. Perform third-party risk assessments and support secure integration with global customers and vendors. Lead security awareness training and phishing simulations for plant and corporate staff. Support compliance with relevant regulations and frameworks (e.g., NIST, ISO 27001) and prepare security reports. Required Skills Network security Cloud security (Azure/AWS) SIEM administration (e.g., Splunk, Sentinel) EDR/XDR tools Vulnerability assessment and management Incident response and forensics Identity and access management Firewall and VPN configuration OT/ICS security Security policy and governance
Brief description:The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the BT support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the BT Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor:Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager
09/01/2026
Full time
Brief description:The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the BT support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the BT Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor:Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager
Brief description:The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the BT support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the BT Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor:Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager
09/01/2026
Full time
Brief description:The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the BT support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the BT Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor:Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager
Advanced Home is a premier smart home integration company serving Minnesota homeowners with custom technology solutions including home theaters, whole home audio, lighting control, motorized shades, networking, security systems, surveillance cameras, and home automation. We are seeking an experienced Lead Smart Home & AV Installation Technician to join our growing team. This position is ideal for a motivated professional who enjoys working directly with clients, leading installation projects, and delivering exceptional technology experiences in luxury residential environments. Position Summary The Lead Installation Technician is responsible for overseeing and performing the installation, configuration, and commissioning of residential technology systems. This role requires strong technical skills, leadership abilities, attention to detail, and a commitment to delivering outstanding customer experiences. Responsibilities Lead residential smart home and AV installations from rough-in through final commissioning Install and configure home theaters, distributed audio systems, televisions, projectors, surveillance cameras, security systems, networking equipment, lighting control systems, and motorized shades Supervise and mentor installation technicians on project sites Read and interpret construction plans, wiring diagrams, and system documentation Install and terminate low voltage cabling including Cat6, speaker wire, fiber optic, and control wiring Program and troubleshoot integrated systems including Sonos, Lutron, (link removed), networking equipment, and home automation platforms Perform equipment rack assembly, cable management, and system labeling to company standards Conduct system testing, quality control inspections, and client demonstrations Coordinate with homeowners, builders, electricians, and project managers throughout the installation process Maintain accurate project documentation and daily progress updates Qualifications Minimum 5 years of experience in residential AV, smart home integration, low voltage, security, networking, or related fields Strong understanding of low voltage wiring and installation best practices Experience with home networking including routers, switches, wireless access points, and internet troubleshooting Familiarity with systems such as Lutron, Sonos, (link removed), Control4, Josh AI, URC, or similar platforms is preferred Ability to read blueprints, wiring diagrams, and construction documents Strong troubleshooting and problem solving skills Excellent communication and customer service abilities Valid driver's license and clean driving record Ability to lift up to 75 pounds and work on ladders, attics, and construction sites Preferred Certifications Low Voltage License Networking Certifications Manufacturer certifications from Lutron, Sonos, (link removed), Ubiquiti, or similar platforms Compensation & Benefits Competitive pay based on experience Company vehicle opportunities Paid holidays and PTO Ongoing training and manufacturer certification programs Advancement opportunities within a growing company Why Join Advanced Home? At Advanced Home, you'll work on some of the most exciting residential technology projects in Minnesota. We believe in quality workmanship, continuous learning, and creating exceptional experiences for our clients. If you're passionate about technology and take pride in your work, we'd love to hear from you. Benefits: 401(k) 401(k) 2% match Flexible spending account Health insurance Paid time off Experience: A/V : 5 years (Required) Language: English (Required) License/Certification: electronic low voltage license (Required) driver's license (Required) Work Location: In person
08/30/2026
Advanced Home is a premier smart home integration company serving Minnesota homeowners with custom technology solutions including home theaters, whole home audio, lighting control, motorized shades, networking, security systems, surveillance cameras, and home automation. We are seeking an experienced Lead Smart Home & AV Installation Technician to join our growing team. This position is ideal for a motivated professional who enjoys working directly with clients, leading installation projects, and delivering exceptional technology experiences in luxury residential environments. Position Summary The Lead Installation Technician is responsible for overseeing and performing the installation, configuration, and commissioning of residential technology systems. This role requires strong technical skills, leadership abilities, attention to detail, and a commitment to delivering outstanding customer experiences. Responsibilities Lead residential smart home and AV installations from rough-in through final commissioning Install and configure home theaters, distributed audio systems, televisions, projectors, surveillance cameras, security systems, networking equipment, lighting control systems, and motorized shades Supervise and mentor installation technicians on project sites Read and interpret construction plans, wiring diagrams, and system documentation Install and terminate low voltage cabling including Cat6, speaker wire, fiber optic, and control wiring Program and troubleshoot integrated systems including Sonos, Lutron, (link removed), networking equipment, and home automation platforms Perform equipment rack assembly, cable management, and system labeling to company standards Conduct system testing, quality control inspections, and client demonstrations Coordinate with homeowners, builders, electricians, and project managers throughout the installation process Maintain accurate project documentation and daily progress updates Qualifications Minimum 5 years of experience in residential AV, smart home integration, low voltage, security, networking, or related fields Strong understanding of low voltage wiring and installation best practices Experience with home networking including routers, switches, wireless access points, and internet troubleshooting Familiarity with systems such as Lutron, Sonos, (link removed), Control4, Josh AI, URC, or similar platforms is preferred Ability to read blueprints, wiring diagrams, and construction documents Strong troubleshooting and problem solving skills Excellent communication and customer service abilities Valid driver's license and clean driving record Ability to lift up to 75 pounds and work on ladders, attics, and construction sites Preferred Certifications Low Voltage License Networking Certifications Manufacturer certifications from Lutron, Sonos, (link removed), Ubiquiti, or similar platforms Compensation & Benefits Competitive pay based on experience Company vehicle opportunities Paid holidays and PTO Ongoing training and manufacturer certification programs Advancement opportunities within a growing company Why Join Advanced Home? At Advanced Home, you'll work on some of the most exciting residential technology projects in Minnesota. We believe in quality workmanship, continuous learning, and creating exceptional experiences for our clients. If you're passionate about technology and take pride in your work, we'd love to hear from you. Benefits: 401(k) 401(k) 2% match Flexible spending account Health insurance Paid time off Experience: A/V : 5 years (Required) Language: English (Required) License/Certification: electronic low voltage license (Required) driver's license (Required) Work Location: In person