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Oncore IT Aldgate, London, United Kingdom

Job Purpose (a succinct summary): Manage and monitor all installed systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of system and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify solutions and work with senior engineering team to resolve. Provide 1st and 2nd line desktop support. Provide basic server support. Liaise with vendors for and other IT personnel for problem resolution. Providing telephone support to our Helpdesk by answering calls and raising tickets on our system. Field service support for new PC installs and emergency issues. Key Responsibilities/Accountabilities (a breakdown of Job Purpose): Understanding of Microsoft Exchange 2013, 2010 Understanding of Microsoft Server OS 2008, 2008R2 and 2012R2 Understanding of Network devices – Switches (Cisco, Brocade), Firewalls Understanding of Remote Desktop Services and applications Understanding of Microsoft Office 365 Diagnosing and Resolving (local and remote) hardware and software faults, keeping within defined service level agreements 2nd line Support and assistance Escalation (if required) to VNOC Manager and senior engineering team Pro-actively provide ongoing support of network and email systems Ensure all site documentation is accurate and up to date. Complete and submit all time sheets in a timely manner when required. Check Support Desk email account and tickets in call logging system for new calls. Log all problems using the provided call logging system Update all tickets allocated at each stage of the call, i.e. respond, update, close etc. Take ownership of problems, troubleshooting them whilst constantly liaising with the client and completing all paper work involved Adhere to all company procedures including site and field service procedures. ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016 Key Attributes (a breakdown of the ‘people’ and ‘technical’ skills): Highly motivated and focused team player Demonstrate an understanding of technical ability proficient with an ITE1 up to ITE2 (1st and 2nd line) At least 12-18 months commercial IT Support experience in MS Server and Desktops – MCITP. Support of email systems for client (Exchange, Outlook) Networking Admin skills MS Office Proven experience in installing, configuring and troubleshooting Windows 7, Windows 8 and Windows 10 Proven experience of troubleshooting GPO (group policy objects) Experience of providing remote user support on the telephone and on external client sites Experience of troubleshooting Office 2007, 2010 and 2013 Experience in dealing with VIP users Experience with virtualization for example – Vmware Experience with monitoring systems Good understanding of networking – OSI network layers, TCP/IP, DHCP Understanding of data protection and data security Demonstrate strong organisational skills Have an understanding of what is required to communicate effectively between various business levels both internally and externally (clients, suppliers and vendors) Exhibit time management skills Attention to detail Work well under pressure Show flexibility - recognise that in line with client requests, from time to time there could be a requirement to work outside of "normal" office hours. Self-motivated and able to thrive in a fast moving, high pressure working environment. Client and team focused – understand the requirements of each Demonstrate strong communication skills Display a proactive approach ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016 Although not essential, it would be advantageous to have experience with the following:  Filesite software  Aderant software  Mimecast Note: The VNOC runs on a shift basis ranging from:  07:00 – 15:30  08:00 – 16:30  09:00 – 17:30  10:00 – 18:30 Your job description is a guidance as to performance and are not contractual terms

Nov 10, 2016

Full time

Job Purpose (a succinct summary): Manage and monitor all installed systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of system and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify solutions and work with senior engineering team to resolve. Provide 1st and 2nd line desktop support. Provide basic server support. Liaise with vendors for and other IT personnel for problem resolution. Providing telephone support to our Helpdesk by answering calls and raising tickets on our system. Field service support for new PC installs and emergency issues. Key Responsibilities/Accountabilities (a breakdown of Job Purpose): Understanding of Microsoft Exchange 2013, 2010 Understanding of Microsoft Server OS 2008, 2008R2 and 2012R2 Understanding of Network devices – Switches (Cisco, Brocade), Firewalls Understanding of Remote Desktop Services and applications Understanding of Microsoft Office 365 Diagnosing and Resolving (local and remote) hardware and software faults, keeping within defined service level agreements 2nd line Support and assistance Escalation (if required) to VNOC Manager and senior engineering team Pro-actively provide ongoing support of network and email systems Ensure all site documentation is accurate and up to date. Complete and submit all time sheets in a timely manner when required. Check Support Desk email account and tickets in call logging system for new calls. Log all problems using the provided call logging system Update all tickets allocated at each stage of the call, i.e. respond, update, close etc. Take ownership of problems, troubleshooting them whilst constantly liaising with the client and completing all paper work involved Adhere to all company procedures including site and field service procedures. ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016 Key Attributes (a breakdown of the ‘people’ and ‘technical’ skills): Highly motivated and focused team player Demonstrate an understanding of technical ability proficient with an ITE1 up to ITE2 (1st and 2nd line) At least 12-18 months commercial IT Support experience in MS Server and Desktops – MCITP. Support of email systems for client (Exchange, Outlook) Networking Admin skills MS Office Proven experience in installing, configuring and troubleshooting Windows 7, Windows 8 and Windows 10 Proven experience of troubleshooting GPO (group policy objects) Experience of providing remote user support on the telephone and on external client sites Experience of troubleshooting Office 2007, 2010 and 2013 Experience in dealing with VIP users Experience with virtualization for example – Vmware Experience with monitoring systems Good understanding of networking – OSI network layers, TCP/IP, DHCP Understanding of data protection and data security Demonstrate strong organisational skills Have an understanding of what is required to communicate effectively between various business levels both internally and externally (clients, suppliers and vendors) Exhibit time management skills Attention to detail Work well under pressure Show flexibility - recognise that in line with client requests, from time to time there could be a requirement to work outside of "normal" office hours. Self-motivated and able to thrive in a fast moving, high pressure working environment. Client and team focused – understand the requirements of each Demonstrate strong communication skills Display a proactive approach ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016 Although not essential, it would be advantageous to have experience with the following:  Filesite software  Aderant software  Mimecast Note: The VNOC runs on a shift basis ranging from:  07:00 – 15:30  08:00 – 16:30  09:00 – 17:30  10:00 – 18:30 Your job description is a guidance as to performance and are not contractual terms

Typist/Admin Clerk

M.K.Occupational Health Limited Milton Keynes, United Kingdom

Primary Accountabilities The following activities are the primary accountabilities of this role: Dictation – delivery of company Dictation requirements to ensure all Service Level Agreements are met. Billing – Provide month end billing statistics. Telephone support – be part of the first line telephone answering team in the business. Filing – assist in the filing of all clinical related paperwork. Business Administration – assist the business in delivering ad-hoc administration requirements when required e.g. Marketing, Sales and Forms. Standards – develop and maintain all standards associated with the delivery of accountabilities. Knowledge & Skills Required There are no formal qualifications required for this role although being responsible for the dictation & typing, an individual will already be competent in touch typing, audio typing and general dictation activity. However, the following skills are required in order to effectively deliver the accountabilities: Microsoft Word Microsoft Excel Microsoft PowerPoint Dictation Touch-typing Communication skills Whilst no formal qualifications are required, the individual should be prepared to consider personal development through Customer Service / Administration learning programmes (e.g. NVQ’s and recognised industry standards). MKOH will support the role holder in the delivery of personal development. Hours of Work (Mon-Friday)(8:30am-5:30pm)

May 17, 2017

Full time

Primary Accountabilities The following activities are the primary accountabilities of this role: Dictation – delivery of company Dictation requirements to ensure all Service Level Agreements are met. Billing – Provide month end billing statistics. Telephone support – be part of the first line telephone answering team in the business. Filing – assist in the filing of all clinical related paperwork. Business Administration – assist the business in delivering ad-hoc administration requirements when required e.g. Marketing, Sales and Forms. Standards – develop and maintain all standards associated with the delivery of accountabilities. Knowledge & Skills Required There are no formal qualifications required for this role although being responsible for the dictation & typing, an individual will already be competent in touch typing, audio typing and general dictation activity. However, the following skills are required in order to effectively deliver the accountabilities: Microsoft Word Microsoft Excel Microsoft PowerPoint Dictation Touch-typing Communication skills Whilst no formal qualifications are required, the individual should be prepared to consider personal development through Customer Service / Administration learning programmes (e.g. NVQ’s and recognised industry standards). MKOH will support the role holder in the delivery of personal development. Hours of Work (Mon-Friday)(8:30am-5:30pm)

IS Service Desk Officer

Southbank Centre Southbank Centre, Belvedere Road, London, United Kingdom

Southbank Centre is a place that unites people through the exchange of ideas, the power of creativity and the imagination and through freedom of expression. We passionately believe in the power of art, ideas and creativity to inspire, educate and effect change. We’re looking for an experienced IS Service Desk Officer to provide exemplary customer service to all users of our IS Service Desk, to support and facilitate our (ICT) infrastructure and work with the rest of the IS service desk team to provide a first-class 1st and 2nd line support to the organisation. Responding to and resolving queries in accordance with KPI’s and SLA’s, IS Service Desk Officers are always ready to propose solutions and innovations to improve business efficiencies for the organisation and the team; and give staff the tools and skills they need to be digitally self sufficient and confident in using information systems. You will also be the IT point of contact for external events and internal installations. With demonstrable experience of providing 1st and 2nd line technical support, exceptional interpersonal skills and knowledge of PCI DSS and ITIL; the ideal candidate will be a motivated self-starter with excellent customer facing skills. A logical mind with outstanding problem solving skills with a natural ability to quickly grasp the crux of an issue paired with a flexible and helpful attitude when responding to internal and external customer needs are essential for the role. As a full-time IS Service Desk Officer your hours of work will be rostered flexibly between 8.30am and 8pm (and occasionally outside of this) over 7 days to meet the needs of the programme. The hours of work are 160 hours over a 4-week roster period. Southbank Centre is a place where everyone is welcomed. We believe that art must be available to the many and not just the few, and our staff deliver a programme that celebrates the diverse experiences of people and cultures. We present work for everyone and we welcome applications from everyone. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. We offer a stimulating and professional environment in which to work - and the pace and scale can be breathtaking. We welcome millions of visitors each year, provide a unique educational offer to thousands of schools, young people and adults, and have a network of world-class artists from every genre who regard Southbank Centre as their home, including our four outstanding resident orchestras. We put on over 2500 new artistic productions, installations and performances each year, and our entrepreneurial drive supports our artistic ambition through the sensitive integration of commercial activity across our site. This is a remarkable place to work and our people require the ability to work in The Southbank Centre Way - to think, act and learn with speed and agility. Contract: Permanent Closing date for applications: 23:45, 04/12/2016 We reserve the right to close the advert early if enough applications are received

Nov 01, 2016

Full time

Southbank Centre is a place that unites people through the exchange of ideas, the power of creativity and the imagination and through freedom of expression. We passionately believe in the power of art, ideas and creativity to inspire, educate and effect change. We’re looking for an experienced IS Service Desk Officer to provide exemplary customer service to all users of our IS Service Desk, to support and facilitate our (ICT) infrastructure and work with the rest of the IS service desk team to provide a first-class 1st and 2nd line support to the organisation. Responding to and resolving queries in accordance with KPI’s and SLA’s, IS Service Desk Officers are always ready to propose solutions and innovations to improve business efficiencies for the organisation and the team; and give staff the tools and skills they need to be digitally self sufficient and confident in using information systems. You will also be the IT point of contact for external events and internal installations. With demonstrable experience of providing 1st and 2nd line technical support, exceptional interpersonal skills and knowledge of PCI DSS and ITIL; the ideal candidate will be a motivated self-starter with excellent customer facing skills. A logical mind with outstanding problem solving skills with a natural ability to quickly grasp the crux of an issue paired with a flexible and helpful attitude when responding to internal and external customer needs are essential for the role. As a full-time IS Service Desk Officer your hours of work will be rostered flexibly between 8.30am and 8pm (and occasionally outside of this) over 7 days to meet the needs of the programme. The hours of work are 160 hours over a 4-week roster period. Southbank Centre is a place where everyone is welcomed. We believe that art must be available to the many and not just the few, and our staff deliver a programme that celebrates the diverse experiences of people and cultures. We present work for everyone and we welcome applications from everyone. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. We offer a stimulating and professional environment in which to work - and the pace and scale can be breathtaking. We welcome millions of visitors each year, provide a unique educational offer to thousands of schools, young people and adults, and have a network of world-class artists from every genre who regard Southbank Centre as their home, including our four outstanding resident orchestras. We put on over 2500 new artistic productions, installations and performances each year, and our entrepreneurial drive supports our artistic ambition through the sensitive integration of commercial activity across our site. This is a remarkable place to work and our people require the ability to work in The Southbank Centre Way - to think, act and learn with speed and agility. Contract: Permanent Closing date for applications: 23:45, 04/12/2016 We reserve the right to close the advert early if enough applications are received

3 Customer Service jobs