CTP - Compliance & Assurance Officer
£45,192 to £49,280 plus a Location allowance of £1,721. You will receive £45,192 the band minimum. Progress to the band maximum of £49,280 will be via incremental progression.
Location: Across London
Take your place at the forefront of national security and public safety
Threats to the UK are always changing and evolving, especially when it comes to cyber security. Counter Terrorism Policing (CTP) plays a crucial role in keeping our country — and everyone in it — safe. In this role, you’ll be contributing to something that really matters as you make sure that officers and staff can continue to protect the UK.
From monitoring mailboxes to supporting accreditation and managing enquiries, you’ll be responsible for providing CT governing bodies with assurance that policies and procedures are adhered to.
It will see you supporting regions right across the CTP Network and establish local mechanisms to continually monitor and maintain compliance. This will involve IT related monitoring and audits, and it’ll also call on your ability to collate, interpret and evaluate information to produce detailed reports in a clear format. You’ll be producing high level reports for senior management on assurance activity and findings, and making recommendations for any areas that could be improved.
You’ll need initiative, drive, personal resilience and the motivation to deliver a high quality service. Your experience in the administration of security incidents will be key, as will your skills in collaboration and stakeholder engagement. Ideally, you’ll also have a background or qualification in cyber security, computing or information security.
You can be sure you’ll be among some of the best and brightest individuals around. You’ll also have the chance to learn new skills and be part of a team operating at the highest level of national responsibilities.
As well as this, you’ll enjoy benefits including substantial annual leave, Civil Service pension arrangements, interest free season ticket loans, flexible working conditions and more.
Vetting
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.
Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.
Confidentiality Agreement
Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.
Our Employee Commitments
Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.
Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.
Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements and including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).
Counter Terrorism Policing recruitment is open to all, but we are keen to positively support those who are younger in service to join into our specialist environment.
Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information, that will help inform and support your application:
https://sscl-innovation.com/MPScandidatepack/
Click the apply now button below and start your career at the Met . Applications will be via a detailed CV and online application form.
Completed applications must be submitted by 10 January 2023.
We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.
As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.
Dec 13, 2022
Full time
CTP - Compliance & Assurance Officer
£45,192 to £49,280 plus a Location allowance of £1,721. You will receive £45,192 the band minimum. Progress to the band maximum of £49,280 will be via incremental progression.
Location: Across London
Take your place at the forefront of national security and public safety
Threats to the UK are always changing and evolving, especially when it comes to cyber security. Counter Terrorism Policing (CTP) plays a crucial role in keeping our country — and everyone in it — safe. In this role, you’ll be contributing to something that really matters as you make sure that officers and staff can continue to protect the UK.
From monitoring mailboxes to supporting accreditation and managing enquiries, you’ll be responsible for providing CT governing bodies with assurance that policies and procedures are adhered to.
It will see you supporting regions right across the CTP Network and establish local mechanisms to continually monitor and maintain compliance. This will involve IT related monitoring and audits, and it’ll also call on your ability to collate, interpret and evaluate information to produce detailed reports in a clear format. You’ll be producing high level reports for senior management on assurance activity and findings, and making recommendations for any areas that could be improved.
You’ll need initiative, drive, personal resilience and the motivation to deliver a high quality service. Your experience in the administration of security incidents will be key, as will your skills in collaboration and stakeholder engagement. Ideally, you’ll also have a background or qualification in cyber security, computing or information security.
You can be sure you’ll be among some of the best and brightest individuals around. You’ll also have the chance to learn new skills and be part of a team operating at the highest level of national responsibilities.
As well as this, you’ll enjoy benefits including substantial annual leave, Civil Service pension arrangements, interest free season ticket loans, flexible working conditions and more.
Vetting
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.
Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.
Confidentiality Agreement
Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.
Our Employee Commitments
Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.
Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.
Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements and including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).
Counter Terrorism Policing recruitment is open to all, but we are keen to positively support those who are younger in service to join into our specialist environment.
Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information, that will help inform and support your application:
https://sscl-innovation.com/MPScandidatepack/
Click the apply now button below and start your career at the Met . Applications will be via a detailed CV and online application form.
Completed applications must be submitted by 10 January 2023.
We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.
As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.
Senior Service Desk Analyst
Reference: AUG20210296 Closing date: 23:59, 19 September 2021 Location: RSPB UKHQ - The Lodge Salary: £27,574.00 - £33,606.00 Per Annum Benefits: Pension, Life Assurance, 26 days Annual Leave
As part of the dedicated Technology Services function within the Digital Technology team this role is a vital finger on the pulse of how our technology is being used and where we have need for improvement; so the role holder must be able to demonstrate a positive can-do attitude, as this is often the first experience a user has of the department and your insight and experience will play a big part in our ability to improve our technology maturity and skill levels across the organisation.
As a Senior Service Desk Analyst within the Technology Customer Services team, you will lead the day to day work activities of the Service desk who are responsible for providing first line support for all RSPB staff and volunteers in the day to day use of their IT equipment and business applications.
You will work both individually and collectively to support users by phone, face to face and through the call-logging system, and be the first point of contact for escalations where business activities are impacted. As part of your role you will carry out basic research and analysis of call trends identifying areas where service improvement or change is required and work with the Technology Customer Services manager to ensure that the user and their needs are represented in workforce experience strategic thinking.
You will be able to communicate with users of all abilities and technological proficiency to understand and advise how best to resolve their issues, while having the support of the Run team’s Senior and Systems Engineers to help overcome technical challenges and provide guidance and experience where needed.
You will be able to work under your own initiative, setting team rotas and reporting on service levels and user satisfaction and occasionally represent the team within the Technology Portfolio’s business planning periods.
This is an exciting opportunity to shape and demonstrate how investment in this area can provide a step change in the use of business hardware and systems to help save nature and deliver a more technologically aware workforce.
Essential skills, knowledge and experience:
Ability to line manage individuals on the Service Desk and to deputise for the Technology Customer Service Manager in their absence.
Ability to troubleshoot issues and decide where to pass calls to that the Service desk cannot fix and when to escalate both internally and to suppliers, and to flag any gaps in service desk knowledge or documentation to 2nd line teams.
Ability to use tools that Service Desk Analysts use for both management of Customers accounts and levels of access as well as software deployment.
Proven Customer relationship skills/Communication skills: Via phone, E mail and in person including the ability to deal with escalations.
Ability to input into the asset and license management process to ensure records are up to date and to be responsible for flagging up any gaps to the Technology Customer Service Manager and Supplier Manager.
Able to represent Customers feedback and their day to day challenges in the use of technology and services and feed into the prioritisation of workforce experience projects and programmes of work
An awareness of accessibility and the role this plays in a user’s ability to use our platforms, applications and hardware.
Able to demonstrate basic analytical skills.
An awareness of ITIL and an understanding of how the Service Desk function fits within the ITIL framework.
We envisage that the successful candidate's time will be split between home-working and our UK Headquarters - the Lodge in Sandy, Bedfordshire. Should you have any queries about this vacancy, please contact Noreen.Mcloone@rspb.org.uk
Closing date: 23:59, 19 September 2021
As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.
Please note that we are actively recruiting for this position and reserve the right to close this vacancy once sufficient applications have been received. Previous applicants need not apply.
Sep 01, 2021
Full time
Senior Service Desk Analyst
Reference: AUG20210296 Closing date: 23:59, 19 September 2021 Location: RSPB UKHQ - The Lodge Salary: £27,574.00 - £33,606.00 Per Annum Benefits: Pension, Life Assurance, 26 days Annual Leave
As part of the dedicated Technology Services function within the Digital Technology team this role is a vital finger on the pulse of how our technology is being used and where we have need for improvement; so the role holder must be able to demonstrate a positive can-do attitude, as this is often the first experience a user has of the department and your insight and experience will play a big part in our ability to improve our technology maturity and skill levels across the organisation.
As a Senior Service Desk Analyst within the Technology Customer Services team, you will lead the day to day work activities of the Service desk who are responsible for providing first line support for all RSPB staff and volunteers in the day to day use of their IT equipment and business applications.
You will work both individually and collectively to support users by phone, face to face and through the call-logging system, and be the first point of contact for escalations where business activities are impacted. As part of your role you will carry out basic research and analysis of call trends identifying areas where service improvement or change is required and work with the Technology Customer Services manager to ensure that the user and their needs are represented in workforce experience strategic thinking.
You will be able to communicate with users of all abilities and technological proficiency to understand and advise how best to resolve their issues, while having the support of the Run team’s Senior and Systems Engineers to help overcome technical challenges and provide guidance and experience where needed.
You will be able to work under your own initiative, setting team rotas and reporting on service levels and user satisfaction and occasionally represent the team within the Technology Portfolio’s business planning periods.
This is an exciting opportunity to shape and demonstrate how investment in this area can provide a step change in the use of business hardware and systems to help save nature and deliver a more technologically aware workforce.
Essential skills, knowledge and experience:
Ability to line manage individuals on the Service Desk and to deputise for the Technology Customer Service Manager in their absence.
Ability to troubleshoot issues and decide where to pass calls to that the Service desk cannot fix and when to escalate both internally and to suppliers, and to flag any gaps in service desk knowledge or documentation to 2nd line teams.
Ability to use tools that Service Desk Analysts use for both management of Customers accounts and levels of access as well as software deployment.
Proven Customer relationship skills/Communication skills: Via phone, E mail and in person including the ability to deal with escalations.
Ability to input into the asset and license management process to ensure records are up to date and to be responsible for flagging up any gaps to the Technology Customer Service Manager and Supplier Manager.
Able to represent Customers feedback and their day to day challenges in the use of technology and services and feed into the prioritisation of workforce experience projects and programmes of work
An awareness of accessibility and the role this plays in a user’s ability to use our platforms, applications and hardware.
Able to demonstrate basic analytical skills.
An awareness of ITIL and an understanding of how the Service Desk function fits within the ITIL framework.
We envisage that the successful candidate's time will be split between home-working and our UK Headquarters - the Lodge in Sandy, Bedfordshire. Should you have any queries about this vacancy, please contact Noreen.Mcloone@rspb.org.uk
Closing date: 23:59, 19 September 2021
As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.
Please note that we are actively recruiting for this position and reserve the right to close this vacancy once sufficient applications have been received. Previous applicants need not apply.
We have an exciting opportunity available for a Microsoft Dynamics 365 Customer Engagement Engineer to join our team. You will be based at our state-of-the-art HQ in Southampton, however, all our people, where they can, are currently working from home and we recognise the future need to be flexible. As such, we are open to applications that can deliver work remotely where appropriate. In return, you will receive a competitive salary of £36,414 to £42,480 per annum.
Ordnance Survey (OS) provides national mapping services for Great Britain and is a world-leading provider of geospatial solutions. OS location data and expertise has helped governments make smarter decisions, businesses gain valuable data insight, and everyone experience the world outside for over 225 years.
We offer fantastic benefits in return for joining us as our Microsoft Dynamics 365 Customer Engagement Engineer:
- Competitive salary plus performance-related bonus
- Competitive pension
- 37 hour working week (with flexible working options)
- 25 days annual leave (30 days after five years), plus bank holidays and an extra 3 over Christmas
- A suite of excellent additional benefits
About the role:
This is a time of transformation in our Business Services domain, with a major investment in moving from legacy on-premises systems to a Microsoft cloud-based future. This opportunity is for a Microsoft Dynamics 365 Customer Engagement Engineer to help us develop, maintain and support the organisation’s Customer Relationship Management (CRM) business solution.
You will be responsible for delivering enhancements to meet the requirements and ambitions of our stakeholders, as well as maintaining the system and supporting our large user base.
This is a technical role that requires skills and experience in working with the Microsoft Dynamics 365 CE/CRM system. You will need to be proactive and motivated to learn, as you will be required to explore functionality and keep abreast of new features deployed by Microsoft.
What we’re looking for in our Microsoft Dynamics 365 Customer Engagement Engineer:
- The ability to be a subject matter expert and make system configuration changes based on feedback and engagement with key stakeholders
- An understanding of the impact of any system change and how rigorous testing needs to be applied
- Experience in the deployment of releases through environments (e.g. Dev – SysTest - UAT – Prod)
- Experience in the integration of other systems with Microsoft Dynamics CE/CRM
- The ability to provide user instruction/training and to create supporting documentation
- Experience of system administration of Microsoft CE/CRM, as well as 2nd and 3rd level support
Our growing Technology and Design team plays a key role in ensuring OS is at the cutting edge of geospatial capability and is looking for people to join them. Its mission is to work across the business to provide customer centric design and technology services.
If you would like to be part of this, please click apply now to be considered as our Microsoft Dynamics 365 Customer Engagement Engineer - we’d love to hear from you!
Closing Date: Sunday 2nd May 2021
Apr 19, 2021
Full time
We have an exciting opportunity available for a Microsoft Dynamics 365 Customer Engagement Engineer to join our team. You will be based at our state-of-the-art HQ in Southampton, however, all our people, where they can, are currently working from home and we recognise the future need to be flexible. As such, we are open to applications that can deliver work remotely where appropriate. In return, you will receive a competitive salary of £36,414 to £42,480 per annum.
Ordnance Survey (OS) provides national mapping services for Great Britain and is a world-leading provider of geospatial solutions. OS location data and expertise has helped governments make smarter decisions, businesses gain valuable data insight, and everyone experience the world outside for over 225 years.
We offer fantastic benefits in return for joining us as our Microsoft Dynamics 365 Customer Engagement Engineer:
- Competitive salary plus performance-related bonus
- Competitive pension
- 37 hour working week (with flexible working options)
- 25 days annual leave (30 days after five years), plus bank holidays and an extra 3 over Christmas
- A suite of excellent additional benefits
About the role:
This is a time of transformation in our Business Services domain, with a major investment in moving from legacy on-premises systems to a Microsoft cloud-based future. This opportunity is for a Microsoft Dynamics 365 Customer Engagement Engineer to help us develop, maintain and support the organisation’s Customer Relationship Management (CRM) business solution.
You will be responsible for delivering enhancements to meet the requirements and ambitions of our stakeholders, as well as maintaining the system and supporting our large user base.
This is a technical role that requires skills and experience in working with the Microsoft Dynamics 365 CE/CRM system. You will need to be proactive and motivated to learn, as you will be required to explore functionality and keep abreast of new features deployed by Microsoft.
What we’re looking for in our Microsoft Dynamics 365 Customer Engagement Engineer:
- The ability to be a subject matter expert and make system configuration changes based on feedback and engagement with key stakeholders
- An understanding of the impact of any system change and how rigorous testing needs to be applied
- Experience in the deployment of releases through environments (e.g. Dev – SysTest - UAT – Prod)
- Experience in the integration of other systems with Microsoft Dynamics CE/CRM
- The ability to provide user instruction/training and to create supporting documentation
- Experience of system administration of Microsoft CE/CRM, as well as 2nd and 3rd level support
Our growing Technology and Design team plays a key role in ensuring OS is at the cutting edge of geospatial capability and is looking for people to join them. Its mission is to work across the business to provide customer centric design and technology services.
If you would like to be part of this, please click apply now to be considered as our Microsoft Dynamics 365 Customer Engagement Engineer - we’d love to hear from you!
Closing Date: Sunday 2nd May 2021
M.K.Occupational Health Limited
Milton Keynes, United Kingdom
Primary Accountabilities
The following activities are the primary accountabilities of this role:
Dictation – delivery of company Dictation requirements to ensure all Service Level Agreements are met.
Billing – Provide month end billing statistics.
Telephone support – be part of the first line telephone answering team in the business.
Filing – assist in the filing of all clinical related paperwork.
Business Administration – assist the business in delivering ad-hoc administration requirements when required e.g. Marketing, Sales and Forms.
Standards – develop and maintain all standards associated with the delivery of accountabilities.
Knowledge & Skills Required
There are no formal qualifications required for this role although being responsible for the dictation & typing, an individual will already be competent in touch typing, audio typing and general dictation activity.
However, the following skills are required in order to effectively deliver the accountabilities:
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Dictation
Touch-typing
Communication skills
Whilst no formal qualifications are required, the individual should be prepared to consider personal development through Customer Service / Administration learning programmes (e.g. NVQ’s and recognised industry standards).
MKOH will support the role holder in the delivery of personal development.
Hours of Work (Mon-Friday)(8:30am-5:30pm)
May 17, 2017
Full time
Primary Accountabilities
The following activities are the primary accountabilities of this role:
Dictation – delivery of company Dictation requirements to ensure all Service Level Agreements are met.
Billing – Provide month end billing statistics.
Telephone support – be part of the first line telephone answering team in the business.
Filing – assist in the filing of all clinical related paperwork.
Business Administration – assist the business in delivering ad-hoc administration requirements when required e.g. Marketing, Sales and Forms.
Standards – develop and maintain all standards associated with the delivery of accountabilities.
Knowledge & Skills Required
There are no formal qualifications required for this role although being responsible for the dictation & typing, an individual will already be competent in touch typing, audio typing and general dictation activity.
However, the following skills are required in order to effectively deliver the accountabilities:
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Dictation
Touch-typing
Communication skills
Whilst no formal qualifications are required, the individual should be prepared to consider personal development through Customer Service / Administration learning programmes (e.g. NVQ’s and recognised industry standards).
MKOH will support the role holder in the delivery of personal development.
Hours of Work (Mon-Friday)(8:30am-5:30pm)
Job Purpose (a succinct summary):
Manage and monitor all installed systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of system and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify solutions and work with senior engineering team to resolve. Provide 1st and 2nd line desktop support. Provide basic server support. Liaise with vendors for and other IT personnel for problem resolution. Providing telephone support to our Helpdesk by answering calls and raising tickets on our system. Field service support for new PC installs and emergency issues.
Key Responsibilities/Accountabilities (a breakdown of Job Purpose):
Understanding of Microsoft Exchange 2013, 2010
Understanding of Microsoft Server OS 2008, 2008R2 and 2012R2
Understanding of Network devices – Switches (Cisco, Brocade), Firewalls
Understanding of Remote Desktop Services and applications
Understanding of Microsoft Office 365
Diagnosing and Resolving (local and remote) hardware and software faults,
keeping within defined service level agreements
2nd line Support and assistance
Escalation (if required) to VNOC Manager and senior engineering team
Pro-actively provide ongoing support of network and email systems
Ensure all site documentation is accurate and up to date.
Complete and submit all time sheets in a timely manner when required.
Check Support Desk email account and tickets in call logging system for
new calls.
Log all problems using the provided call logging system
Update all tickets allocated at each stage of the call, i.e. respond, update,
close etc.
Take ownership of problems, troubleshooting them whilst constantly liaising
with the client and completing all paper work involved
Adhere to all company procedures including site and field service
procedures.
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Key Attributes (a breakdown of the ‘people’ and ‘technical’ skills):
Highly motivated and focused team player
Demonstrate an understanding of technical ability proficient with an ITE1
up to ITE2 (1st and 2nd line) At least 12-18 months commercial IT Support experience in
MS Server and Desktops – MCITP.
Support of email systems for client (Exchange, Outlook)
Networking Admin skills
MS Office
Proven experience in installing, configuring and troubleshooting Windows 7, Windows 8 and Windows 10
Proven experience of troubleshooting GPO (group policy objects)
Experience of providing remote user support on the telephone and on
external client sites
Experience of troubleshooting Office 2007, 2010 and 2013
Experience in dealing with VIP users
Experience with virtualization for example – Vmware
Experience with monitoring systems
Good understanding of networking – OSI network layers, TCP/IP, DHCP
Understanding of data protection and data security
Demonstrate strong organisational skills
Have an understanding of what is required to communicate effectively
between various business levels both internally and externally (clients,
suppliers and vendors)
Exhibit time management skills
Attention to detail
Work well under pressure
Show flexibility - recognise that in line with client requests, from time to time
there could be a requirement to work outside of "normal" office hours.
Self-motivated and able to thrive in a fast moving, high pressure working
environment.
Client and team focused – understand the requirements of each
Demonstrate strong communication skills
Display a proactive approach
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Although not essential, it would be advantageous to have experience with the following:
Filesite software
Aderant software Mimecast
Note: The VNOC runs on a shift basis ranging from:
07:00 – 15:30
08:00 – 16:30
09:00 – 17:30
10:00 – 18:30
Your job description is a guidance as to performance and are not contractual terms
Nov 10, 2016
Full time
Job Purpose (a succinct summary):
Manage and monitor all installed systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of system and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify solutions and work with senior engineering team to resolve. Provide 1st and 2nd line desktop support. Provide basic server support. Liaise with vendors for and other IT personnel for problem resolution. Providing telephone support to our Helpdesk by answering calls and raising tickets on our system. Field service support for new PC installs and emergency issues.
Key Responsibilities/Accountabilities (a breakdown of Job Purpose):
Understanding of Microsoft Exchange 2013, 2010
Understanding of Microsoft Server OS 2008, 2008R2 and 2012R2
Understanding of Network devices – Switches (Cisco, Brocade), Firewalls
Understanding of Remote Desktop Services and applications
Understanding of Microsoft Office 365
Diagnosing and Resolving (local and remote) hardware and software faults,
keeping within defined service level agreements
2nd line Support and assistance
Escalation (if required) to VNOC Manager and senior engineering team
Pro-actively provide ongoing support of network and email systems
Ensure all site documentation is accurate and up to date.
Complete and submit all time sheets in a timely manner when required.
Check Support Desk email account and tickets in call logging system for
new calls.
Log all problems using the provided call logging system
Update all tickets allocated at each stage of the call, i.e. respond, update,
close etc.
Take ownership of problems, troubleshooting them whilst constantly liaising
with the client and completing all paper work involved
Adhere to all company procedures including site and field service
procedures.
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Key Attributes (a breakdown of the ‘people’ and ‘technical’ skills):
Highly motivated and focused team player
Demonstrate an understanding of technical ability proficient with an ITE1
up to ITE2 (1st and 2nd line) At least 12-18 months commercial IT Support experience in
MS Server and Desktops – MCITP.
Support of email systems for client (Exchange, Outlook)
Networking Admin skills
MS Office
Proven experience in installing, configuring and troubleshooting Windows 7, Windows 8 and Windows 10
Proven experience of troubleshooting GPO (group policy objects)
Experience of providing remote user support on the telephone and on
external client sites
Experience of troubleshooting Office 2007, 2010 and 2013
Experience in dealing with VIP users
Experience with virtualization for example – Vmware
Experience with monitoring systems
Good understanding of networking – OSI network layers, TCP/IP, DHCP
Understanding of data protection and data security
Demonstrate strong organisational skills
Have an understanding of what is required to communicate effectively
between various business levels both internally and externally (clients,
suppliers and vendors)
Exhibit time management skills
Attention to detail
Work well under pressure
Show flexibility - recognise that in line with client requests, from time to time
there could be a requirement to work outside of "normal" office hours.
Self-motivated and able to thrive in a fast moving, high pressure working
environment.
Client and team focused – understand the requirements of each
Demonstrate strong communication skills
Display a proactive approach
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Although not essential, it would be advantageous to have experience with the following:
Filesite software
Aderant software Mimecast
Note: The VNOC runs on a shift basis ranging from:
07:00 – 15:30
08:00 – 16:30
09:00 – 17:30
10:00 – 18:30
Your job description is a guidance as to performance and are not contractual terms
Southbank Centre
Southbank Centre, Belvedere Road, London, United Kingdom
Southbank Centre is a place that unites people through the exchange of ideas, the power of creativity and the imagination and through freedom of expression. We passionately believe in the power of art, ideas and creativity to inspire, educate and effect change.
We’re looking for an experienced IS Service Desk Officer to provide exemplary customer service to all users of our IS Service Desk, to support and facilitate our (ICT) infrastructure and work with the rest of the IS service desk team to provide a first-class 1st and 2nd line support to the organisation.
Responding to and resolving queries in accordance with KPI’s and SLA’s, IS Service Desk Officers are always ready to propose solutions and innovations to improve business efficiencies for the organisation and the team; and give staff the tools and skills they need to be digitally self sufficient and confident in using information systems. You will also be the IT point of contact for external events and internal installations.
With demonstrable experience of providing 1st and 2nd line technical support, exceptional interpersonal skills and knowledge of PCI DSS and ITIL; the ideal candidate will be a motivated self-starter with excellent customer facing skills. A logical mind with outstanding problem solving skills with a natural ability to quickly grasp the crux of an issue paired with a flexible and helpful attitude when responding to internal and external customer needs are essential for the role.
As a full-time IS Service Desk Officer your hours of work will be rostered flexibly between 8.30am and 8pm (and occasionally outside of this) over 7 days to meet the needs of the programme. The hours of work are 160 hours over a 4-week roster period.
Southbank Centre is a place where everyone is welcomed. We believe that art must be available to the many and not just the few, and our staff deliver a programme that celebrates the diverse experiences of people and cultures. We present work for everyone and we welcome applications from everyone. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things.
We offer a stimulating and professional environment in which to work - and the pace and scale can be breathtaking. We welcome millions of visitors each year, provide a unique educational offer to thousands of schools, young people and adults, and have a network of world-class artists from every genre who regard Southbank Centre as their home, including our four outstanding resident orchestras. We put on over 2500 new artistic productions, installations and performances each year, and our entrepreneurial drive supports our artistic ambition through the sensitive integration of commercial activity across our site. This is a remarkable place to work and our people require the ability to work in The Southbank Centre Way - to think, act and learn with speed and agility.
Contract: Permanent
Closing date for applications: 23:45, 04/12/2016
We reserve the right to close the advert early if enough applications are received
Nov 01, 2016
Full time
Southbank Centre is a place that unites people through the exchange of ideas, the power of creativity and the imagination and through freedom of expression. We passionately believe in the power of art, ideas and creativity to inspire, educate and effect change.
We’re looking for an experienced IS Service Desk Officer to provide exemplary customer service to all users of our IS Service Desk, to support and facilitate our (ICT) infrastructure and work with the rest of the IS service desk team to provide a first-class 1st and 2nd line support to the organisation.
Responding to and resolving queries in accordance with KPI’s and SLA’s, IS Service Desk Officers are always ready to propose solutions and innovations to improve business efficiencies for the organisation and the team; and give staff the tools and skills they need to be digitally self sufficient and confident in using information systems. You will also be the IT point of contact for external events and internal installations.
With demonstrable experience of providing 1st and 2nd line technical support, exceptional interpersonal skills and knowledge of PCI DSS and ITIL; the ideal candidate will be a motivated self-starter with excellent customer facing skills. A logical mind with outstanding problem solving skills with a natural ability to quickly grasp the crux of an issue paired with a flexible and helpful attitude when responding to internal and external customer needs are essential for the role.
As a full-time IS Service Desk Officer your hours of work will be rostered flexibly between 8.30am and 8pm (and occasionally outside of this) over 7 days to meet the needs of the programme. The hours of work are 160 hours over a 4-week roster period.
Southbank Centre is a place where everyone is welcomed. We believe that art must be available to the many and not just the few, and our staff deliver a programme that celebrates the diverse experiences of people and cultures. We present work for everyone and we welcome applications from everyone. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things.
We offer a stimulating and professional environment in which to work - and the pace and scale can be breathtaking. We welcome millions of visitors each year, provide a unique educational offer to thousands of schools, young people and adults, and have a network of world-class artists from every genre who regard Southbank Centre as their home, including our four outstanding resident orchestras. We put on over 2500 new artistic productions, installations and performances each year, and our entrepreneurial drive supports our artistic ambition through the sensitive integration of commercial activity across our site. This is a remarkable place to work and our people require the ability to work in The Southbank Centre Way - to think, act and learn with speed and agility.
Contract: Permanent
Closing date for applications: 23:45, 04/12/2016
We reserve the right to close the advert early if enough applications are received
