19 Helpdesk jobs

Posting Number: S14510P Working Title: IT PROFESSIONAL ASSOC Department: Franklin-Deans OIT About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department: Franklin College of Arts and Sciences is the heart of the University of Georgia's learning environment, advancing new knowledge, research, scholarship and creative output by faculty, students, and staff in more than 80-degree programs across 40+ units. College/Unit/Department website: Posting Type: External Retirement Plan: TRS Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: M-F 8am-5pm Advertised Salary: Commensurate with experience Posting Date: 12/16/2025 Open until filled: Yes Proposed Starting Date: 02/01/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Support Technician II FLSA: Non-Exempt FTE: 1.00 Minimum Qualifications: High school diploma or equivalent and 2 years of related experience Position Summary: This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units. The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff within Franklin College. This position is also responsible for developing and maintaining relationships with supported faculty and staff and working with senior team members to manage these relationships. Knowledge, Skills, Abilities and/or Competencies: Technical Basic problem-solving and troubleshooting skills Experience with standard desktop and laptop computers, peripherals, and operating systems Basic knowledge of TCP/IP wired and wireless networking Familiarity with common productivity and security applications Contributions and assistance with designing new and reviewing current technical processes Dependability and Integrity Meet agreed upon objectives and tasks for supported services Complete routine requests in a timely manner Create a seamless experience for clients Perform at a consistently high standard Participate in an annual performance development process Use data and critical thinking to make well-judged decisions that enhance processes Reliably and dependably participate regularly in helpdesk operations, M-F 8AM-5PM Working with team members to address gaps in coverage with supervisor input Productivity Set and meet realistic goals Effectively manage time and stay on-task Document interactions with clients/colleagues and routine tasks in a ticketing system Maintain productivity by collaborating with team members as appropriate Proficiency in finding and applying knowledge and demonstrates learning agility to adapt to new information and situations Actively share and contribute insights with colleagues, leverages and contributes to university knowledge to support institutional goals With supervisor input, work with the team to help identify ways to improve processes and productivity. Relationships and Serving Others Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers Promote positive morale and serve as a positive representative of Franklin OIT Attend department and college activities Serve as an example for colleagues Demonstrate professionalism and clarity in written and verbal communications Demonstrate active listening skills to effectively understand and address concerns, utilize conflict management techniques to resolve disputes Interact and build relationships with departmental leadership under the tutoring of your supervisor Teamwork Demonstrate personal accountability and avoid blaming others Participate in the usage and implementation of college wide tools and standards Contribute to the development and support of services which have a college wide scope Be available and proactive in assisting co-workers and clients during the work day Participate in a college-wide call center; provide assistance over the phone to clients across the college Be receptive to training, coaching, and development from team members Complete assigned tasks for workflows and processes within assigned team and/or services Commitment to cooperation and teamwork, working collaboratively with colleagues to achieve common goals Maintain a service orientation by prioritizing the needs of others and delivering exceptional support With supervisor oversight, evaluate and propose new ideas to improve teamwork and overall cohesive work efforts Strategic Planning Demonstrate initiative in planning and organizing work within scope Participate in decision making and problem solving at the assistant level Demonstrate alignment with Franklin OIT policies, and priorities Provide feedback on standards and consult best practices Engage with other colleagues and management to explore new technology, recommend alternative solutions, and provide feedback on strategic vision Demonstrate a commitment to inclusive excellence, foster trust and respect, effectively utilize institution resources, and exhibit a strong work ethic Plan and promote ideas for operational improvements that meet the target strategy of the organization and in alignment with your supervisor's guidance Physical Demands: This position spends long periods of time sitting/standing at a desk and working on a computer This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically This position involves walking to meet with clients in buildings that are geographically near each other and the individual's primary office Is driving a responsibility of this position?: No Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: . click apply for full job details

Job Title: Federal Work Study - ITS Helpdesk Specialist Student Assistant (Cartersville) Location: GHC - Cartersville Instr. Site Regular/Temporary: Temporary Full/Part Time: Part-Time Job ID: 284333 Job Summary This position will provide assistance to ITS in the form of front-line support; assisting with helpdesk functions in the form of phone calls, emails,remote support, and walk-in clients. Georgia Highlands College offers excellent opportunities for students to grow their skills while furthering their education. Responsibilities •Provides frontline telephone, email, web, remote and in-person client and technical support to faculty, staff, and students •Creates tickets in ITS Ticketing system for helpdesk resolution and tracking •Assists Client Technology Specialists with providing services to end-users •Assists with projects within the Information Technology Services Division •Performs related duties Required Qualifications • Must be currently enrolled at Georgia Highlands College • Must be Pell Grant eligible (FAFSA) • Must be making Satisfactory Academic Progress (SAP) • Must have an unmet need based on total cost of attendance of student Proposed Salary $12.00 per hour Optional Documents to Attach Resume Cover Letter Knowledge, Skills, & Abilities •Excellent customer service skills •Knowledge of information technology systems and internal controls •Knowledge of information technology best practices •Skill in the analysis of problems and the development and implementation of solutions •Skill in oral and written communication Contact Information For more information or questions about a job posting, please contact Human Resources by email at For technical support, please contact the Shared Services Center at or USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Conditions of Employment Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Highlands College, as determined by Georgia Highlands College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Equal Employment Opportunity Georgia Highlands College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Title: Federal Work Study - ITS Helpdesk Specialist Student Assistant (Floyd) Location: GHC - Floyd Campus Regular/Temporary: Temporary Full/Part Time: Part-Time Job ID: 230101 Job Summary This position will provide assistance to ITS in the form of front-line support; assisting with helpdesk functions in the form of phone calls, emails,remote support, and walk-in clients. Georgia Highlands College offers excellent opportunities for students to grow their skills while furthering their education. Responsibilities •Provides frontline telephone, email, web, remote and in-person client and technical support to faculty, staff, and students •Creates tickets in ITS Ticketing system for helpdesk resolution and tracking •Assists Client Technology Specialists with providing services to end-users •Assists with projects within the Information Technology Services Division •Performs related duties Required Qualifications • Must be currently enrolled at Georgia Highlands College • Must be Pell Grant eligible (FAFSA) • Must be making Satisfactory Academic Progress (SAP) • Must have an unmet need based on total cost of attendance of student Proposed Salary $12.00 per hour Optional Documents to Attach Resume Cover Letter Knowledge, Skills, & Abilities •Excellent customer service skills •Knowledge of information technology systems and internal controls •Knowledge of information technology best practices •Skill in the analysis of problems and the development and implementation of solutions •Skill in oral and written communication Contact Information For more information or questions about a job posting, please contact Human Resources by email at For technical support, please contact the Shared Services Center at or USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Conditions of Employment Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Highlands College, as determined by Georgia Highlands College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Equal Employment Opportunity Georgia Highlands College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Are you a current Aims Employee, Temporary Worker? If so, to help avoid future access issues, please apply through your Workday account using "Browse Jobs" in the in the Workday search field located on the top center of the screen. Are you a current Aims Student? If so, to help avoid future access issues, please apply through your Workday account using the Aims Jobs app on your Workday home page. Are you both an Employee and a Student? If so, to help avoid future access issues, please apply through your Workday account using "Browse Jobs" in the in the Workday search field located on the top center of the screen. For assistance, please contact the recruitment team at . Minimum Hiring Annual Salary: $77,237.00 Maximum Hiring Annual Salary: $83,416.00 To attain the maximum annual salary, employee must meet all minimum qualifications plus: 5 (five) years of additional applicable work experience and/or degrees higher than minimum qualification degree. Degrees higher than the minimum qualification degree can be used in combination with additional work experience. A combination of related education, on-the-job work experience, certifications and/or licenses that results in a candidate successfully meeting the minimum qualifications of the position, may be considered. The stated salary amounts are not guaranteed in the event employment ends with Aims during any fiscal year. Included with Aims Full-time Employment is a generous package of Benefits, most are listed below: Benefits are effective immediately 100% employer provided medical & dental coverage employees (employee only option) 85% employer provided medical & dental coverage for employee's spouse and/or family Voluntary vision insurance Staff Annual Leave (minimum accrual of 15 days) & Sick (minimum accrual of 12 days) 17 paid holidays and 3 personal days each year Summer schedule: 4-day work week - Fridays Off Employer paid long-term disability and life insurance premiums Tuition waiver & reimbursement for employees Tuition waiver for dependents PERA employer (see for comprehensive benefits) Additional supplemental benefits & retirement programs available Access to the PERC (Aims gym) for employee & one guest Free parking on all campuses Job Description: Aims Community College actively supports an environment that embraces the College's Mission, Vision, Values and a culture of innovation and care. The College embraces and seeks to hire individuals who want to be a part of this environment and have the skill sets necessary to be successful in this position. Aims Community College's Network, Infrastructure and Communication Systems (NIC) team consists of five network and systems administrators and a team Director who reports to the Chief Information Officer/AVP. This team highly values collaboration. All of the team members manage all of our systems. Two of the team members (including this position) focus primarily on network design, performance, troubleshooting and maintenance. The other three team members focus primarily on systems administration for many applications, as well as server management. We support multiple campuses and our own primary and secondary datacenters. We rotate on-call duties through the team, usually about 1 week per month per team member. We work the usual business hours but do have systems maintenance days and other maintenance days where we work non-business hours. We use Palo Alto firewalls, Extreme switches, and Aruba wireless controllers and access points. We use ClearPass as a network access control solution. Our systems include: VMware/Hyper-V and SANs - we are about 95% virtualized, Dell hardware (hosts/servers, storage), Windows and Linux servers, Avaya Cloud Office telecom, TeamDynamix ESM, and Veeam backup and replication. Other IT teams reporting to the CIO/AVP at Aims include IT Service Center (helpdesk, computer management and user assistance), Enterprise Services (manages Workday and other enterprise services), and Cybersecurity. Network Administration: Install, maintain, and enhance the College network infrastructure for both wired and wireless: Monitor functionality, troubleshoot, or upgrade as necessary Responsible for Windows and Linux network configuration. System diagnostics and troubleshooting, including analysis of ongoing performance, system slowdowns, and bottlenecks. Monitoring and health of day-to-day operations of networks, servers, systems, and all other mission-critical IT systems, as well as vulnerability patch management. Check all monitoring systems for issues daily. Create tickets and resolve issues as needed. Product research, AP and switch configurations, hypervisor network configurations, device builds and implementations, lift, install, and move servers and devices in the datacenter and other sites as needed. IT Solution Design & Implementation: Research, propose, and implement IT-based solutions for Aims. Troubleshooting & Problem Solving: Solve issues with hardware, software, network function, and telecommunications for any and all systems used at Aims. Assist peers in IT in solving problems/troubleshooting. Hardware Installation & Support: Install, configure, and perform maintenance on IT hardware (servers, network equipment, wireless access points, etc.) where required on any of the Aims campuses. Documentation: Document processes, procedures, equipment details, configurations, software specifics, network or systems administration notes, and any job-related functions in the departmental knowledge base for the Network, Infrastructure and Communication Systems team. Other Duties as Assigned Minimum Qualifications: Associate's Degree in Computer Science or another related field; plus, four (4) years of experience repairing, maintaining, and troubleshooting wired and wireless networks and multiple server environments, operating numerous software applications and computers in a complex, dynamic datacenter and networked environment, and knowledge of fiber networks or an equivalent combination of education and/or work experience. Extensive knowledge of: Windows and LInux operating systems and networking for virtual servers. Network and switch configuration, installation, testing, and monitoring procedures. Other applicable certifications. This position requires the use of a company vehicle for business travel. The selected candidate must successfully pass an MVR and be insurable under Aims insurance. REQUIRED DOCUMENTS: Cover Letter Resume Applicable certifications Preferred Qualifications: CCNA, CCNE, A+, Net+, Extreme or other relevant certifications All Applicants: Compare your previous work experience to the job duties listed on the job positing under job description. Enter the job duties you have performed under the "Work Experience" section on your job application. We evaluate your experience based on this information. Please make sure you state whether work experience (aka work history) is part time or full time employment by listing the average number of hours worked per week. This information is used to determine your new annual salary. Be sure to upload all the required documents listed at the above in "Additional Job Description" section. This can be uploaded as part of your application materials in the "My Experience" section. If there are missing documents, your incomplete application will not be considered. Per the Colorado Job Application Fairness Act, you may redact information that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. For information on our hiring practices, please visit our resource page: . Aims Community College is an equal opportunity employer. Selection will be based solely on merit and will be without discrimination based on age, ancestry, color, creed, disability, ethnicity, familial status, gender, gender identity, genetic information, marital status, national origin, sex, sexual orientation, race, religion, or veteran's status. All application materials must be submitted by the closing date posted and become the property of Aims Community College. The screening committee will select finalists for interviews. The goal of Aims Community College is to enhance the diversity present in the district we serve. To comply with the Immigration Reform and Control Act of 1986, if hired, you will be required to provide documents within three (3) business days of hire date to show your identity and your authorization to work. This law applies to all persons hired. Screening/Selection: To be considered, please provide a thorough and complete application. Initial screening will be conducted by a committee based on completed application materials. Employees in these positions may be asked to participate in temporary assignments lasting less than nine (9) months (such as curriculum development, short term projects, meetings and substitute duties) which could amount to additional temporary pay. Upon hire, all positions at Aims Community College require a criminal background check and may require industry specific screenings such as an MVR, physical and/or drug screen. Keep in mind . click apply for full job details

Posting Number: S14489P Working Title: IT Professional Assistant Department: Franklin-Deans OIT About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department: Franklin College of Arts and Sciences is the heart of the University of Georgia's learning environment, advancing new knowledge, research, scholarship and creative output by faculty, students, and staff in more than 80-degree programs across 40+ units. College/Unit/Department website: Posting Type: External Retirement Plan: TRS Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: M-F, 8am-5pm Advertised Salary: Commensurate with experience Posting Date: 12/09/2025 Open until filled: Yes Proposed Starting Date: 01/19/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Support Technician I FLSA: Non-Exempt FTE: 1.00 Minimum Qualifications: High school diploma or equivalent Position Summary: This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units. The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff within Franklin College. This position is also responsible for developing and maintaining relationships with supported faculty and staff and working with senior team members to manage these relationships. Knowledge, Skills, Abilities and/or Competencies: Technical Basic problem-solving and troubleshooting skills Experience with standard desktop and laptop computers, peripherals, and operating systems Basic knowledge of TCP/IP wired and wireless networking Familiarity with common productivity and security applications Dependability and Integrity Build trust and respect, utilizes university resources responsibly, maintains a strong work ethic, and provides continuous and all-encompassing excellence in service Meet agreed upon objectives and tasks for supported services Complete routine requests in a timely manner Create a seamless experience for clients Perform at a consistently high standard Participate in an annual performance development process Use data and critical thinking to make well-judged decisions that enhance processes Reliably and dependably participate regularly in helpdesk operations, M-F 8AM-5PM Productivity Set and meet realistic goals Effectively manage time and stay on-task Document interactions with clients/colleagues and routine tasks in a ticketing system Maintain productivity by collaborating with team members as appropriate Proficiency in finding and applying knowledge and demonstrates learning agility to adapt to new information and situations Actively share and contribute insights with colleagues, leverages and contributes to university knowledge to support institutional goals Relationships & Serving Others Communicates effectively through active listening, conflict management, and through verbal and written methods Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers Promote positive morale and serve as a positive representative of Franklin OIT Attend department and college activities Serve as an example for colleagues Demonstrate professionalism and clarity in written and verbal communications Demonstrate active listening skills to effectively understand and address concerns, utilize conflict management techniques to resolve disputes Teamwork Learn and share knowledge by finding and applying relevant information, being agile in learning, shares and contributes back to the organization, and builds university knowledge Serves others through cooperation, teamwork, and being service-oriented Demonstrate personal accountability and avoid blaming others Participate in the usage and implementation of college wide tools and standards Contribute to the development and support of services which have a college wide scope Be available and proactive in assisting co-workers and clients during the work day Participate in a college-wide call center; provide assistance over the phone to clients across the college Be receptive to training, coaching, and development from team members Complete assigned tasks for workflows and processes within assigned team and/or services Commitment to cooperation and teamwork, working collaboratively with colleagues to achieve common goals Maintain a service orientation by prioritizing the needs of others and delivering exceptional support Strategic Planning Make sound decisions including critical thinking, sound judgement and choices, continually strives to improve processes in a strategic direction Demonstrate initiative in planning and organizing work within scope Participate in decision making and problem solving at the assistant level Demonstrate alignment with Franklin OIT policies, and priorities Provide feedback on standards and consult best practices Engage with other colleagues and management to explore new technology, recommend alternative solutions, and provide feedback on strategic vision Demonstrate a commitment to inclusive excellence, foster trust and respect, effectively utilize institution resources, and exhibit a strong work ethic Physical Demands: This position spends long periods of time sitting/standing at a desk and working on a computer This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically This position involves walking to meet with clients in buildings that are geographically near each other and the individual's primary office Is driving a responsibility of this position?: No Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: . click apply for full job details

Posting Number: G/R12686P Working Title: IT Assistant Summer Student Department: OGE-Assoc Provost's Office About the University of Georgia: Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education () . The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine. About the College/Unit/Department: The Office of Global Engagement consist of multiple offices offering services for International Initiatives, Global Education and risk management for international travelers, Immigration Services, International Centers Abroad, and Finance and Operations College/Unit/Department website: globalengagement.uga.edu Employment Type: Employee Additional Schedule Information: Your supervisor will help you create your work schedule. Advertised Salary: 10.00/hour Anticipated Start Date: 05/21/2021 Posting Date: 05/14/2021 Open Until Filled: Yes Location of Vacancy: Athens Area EOO Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Duties/Responsibilities: Help desk support Percentage of time: 40 Duties/Responsibilities: Website editing and updating OGE departmental website information Percentage of time: 30 Duties/Responsibilities: Help IT director with various projects; Other duties as assigned Percentage of time: 30 Classification Title: Student Assistant FLSA: Non-Exempt FTE: .50 Position Summary: This position is need for summer to help with helpdesk support, website edits, and various projects. Relevant/Preferred Education, Experience, Licensure, Certification in Position: Experience with helpdesk support and website editing. Physical Demands: Sit or stand at a computer for long periods of time. Is this a Position of Trust?: No Does this position have operation, access, or control of financial resources? : No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Is driving a requirement of this position?: No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): No Background Investigation Policy: Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .

Position Summary Reporting to the Chief Information Officer, the Manager of Technology Operations leads the planning, delivery, and continuous improvement of the College's technology services and infrastructure. This role ensures reliable, secure, and high-performing systems that support teaching, learning, and administrative operations. The Manager oversees core functions including infrastructure, cybersecurity, classroom technology, and the helpdesk, while advancing innovation through emerging technologies such as AI to enhance efficiency, engagement, and data-informed decision-making. Serving as a key member of the IT leadership team, the Manager provides strategic and operational guidance, manages budgets, and mentors staff to foster a high-performing, service-oriented culture. The position plays a vital role in aligning technology operations with institutional goals, and supporting the College's focus of academic and operational excellence. Primary Duties and Responsibilities (This list is not all-inclusive; other duties may be required and assigned.) IT Operation: Research, recommend, and procure hardware, software, security, and emerging technology solutions such as AI and analytics that align with the College's strategic objectives.Ensure the availability of reliable, secure, and high-performing technology environments that support teaching, learning, and administrative excellence.Develop and maintain comprehensive inventory management practices for hardware, software, and digital assets, including procurement, deployment, tracking, and lifecycle replacement.Explore and pilot innovative tools to enhance instructional delivery, streamline operations, and inform data-driven decision-making across the College.Collaborate with faculty, staff, and strategic partners to identify opportunities for technology adoption that strengthen student engagement, retention, and academic innovation.Proactively identify and mitigate operational and cybersecurity risks to safeguard institutional data and ensure responsible, ethical technology practices.Oversee the lifecycle management of network, security, and infrastructure systems, including monitoring, analysis, performance tuning, vendor collaboration, and asset management to support long-term institutional growth and innovation. Team Leadership: Lead, mentor, and develop a high-performing technology team, promoting innovation and adoption of emerging technologies, including AI.Recruit, train, and evaluate staff across technology operations, and cybersecurity to ensure reliable, secure, and efficient services.Collaborate with college staff to align team initiatives with institutional goals and support a service-oriented, data-influenced culture. Knowledge, Skills, and Abilities: Sound knowledge of IT systems (hardware/software/security), and cloud technology. Sound understanding of networks, security, telecommunications, databases and storage systems. Experience working with information technology budgets. Excellent organizational and leadership skills. Excellent analytical and problem-solving skills with an entrepreneurial mindset. Excellent vendor management skills. Excellent organizational skills and a commitment to continuous quality improvement. Strong interpersonal, communication and leadership skills. Ability to manage and prioritize tasks and projects. Team oriented and a commitment to diversity, equity, and inclusion. Qualifications Required Qualifications: Associate degree in Information Technology, Business, Computer Science, Management Information Systems, or a related field.Minimum of three (3) years of experience in IT operations, infrastructure management, or related technology roles.Experience supervising staff, managing budgets, and overseeing secure and reliable IT environments.Preferred Qualifications: Bachelor's degree in Information Technology, Business, Computer Science, Management Information Systems, or a related field.Industry recognized certificatesDemonstrated experience evaluating, piloting, and deploying AI-driven tools and solutionsOther Physical Demands: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be exposed to normal office conditions and usual office equipment such as telephone, personal computer, printers/copiers, reports and files.The employee will be constantly required to sit, talk, hear, and type/write.The employee will be frequently required to stand, walk, touch/handle/grasp (using hands and fingers), and reach with hands and arms.The employee must occasionally bend or squat and lift and/or push up to 25 pounds of general office items.Specific vision abilities required by this job include close, far, and field of vision.This position requires regular and punctual employee presence. Compensation: The salary is commensurate with qualifications and experience. Includes a comprehensive benefits package. Application Procedure: Apply at nicoletcollege.edu/employment . Attach a cover letter addressing how your background and experience are consistent with the required and preferred qualifications of the position, a current resume, and unofficial college transcripts. Applications received by 4 p.m. on Monday, December 1st, 2025, will receive full consideration. The position will remain open until filled. Nicolet Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities.

Job Title: Support Analyst (IT-Client Services) Department: Client Services Work Location: ALL SITES Duties: Under direction, the Support Analyst is responsible for troubleshooting, diagnosing, and repairing of computing-related problems. As part of the USS Technical Team, this position will assist in maintaining advanced high-level client services systems, such as VDI, SCCM, AD settings, Life Cycle Management, Copier/Pay-to-print, classroom technologies. The primary focus is on field repair and onsite troubleshooting working directly with users providing high customer service levels and responding to trouble tickets/email or walk-ins. Will be assigned to fill in on phone duty when needed. The Support Analyst is dedicated to the learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning. Essential duties and responsibilities; others may be assigned: 1. Assists with maintaining all college computer-related equipment inventory.2. Assists with maintaining the ticketing system, provides thorough comments and descriptions when using a ticketing system, and is responsible for completing field tickets.3. Assists personnel and other departments in the training of faculty and staff on new hardware and software.4. Assists with quotes and materials for preparing purchase requisitions.5. Assists with maintaining compliance with the college's software licensing.6. Assists with User Support Services (USS) projects using all USS troubleshooting tools and methods.7. Assists with the installation and testing of technological equipment for curriculum and administrative use, the loading, configuring of operating systems, patching, and upgrades and updates on equipment.8. Assists with the execution of college computing governance and client security.9. Assists with the repairs, upgrades, and Life Cycle Management of all computing devices and labs.10. Installs any IT related devices, including but not limited to computers, printers, copiers, etc., and assists users anywhere on campus, including remote sites.11. Assists with maintaining academic classroom lab software and images.12. Responsible for assisting multiple support servers, including maintenance and upgrades (including but not limited to - VDI, SCCM, Printer, Microsoft, Apple, etc.).13. Maintains and configures group policies and desktop control software.14. Provides support for all computer-based media software and hardware and all audiovisual setups, phone problems, and network connectivity issues.15. Assists with data analysis and preparing reports of all computer-based equipment owned by the college.16. Assists with maintaining current and up-to-date documentation of all procedures, guidelines, and information regarding specialized software installs that are purchased by the college.17. Performs other duties as assigned. Education/Experience: Associate's degree or higher required. Minimum of three (3) years' relevant IT work experience required. Experience providing in-person, walk-up or remote IT support, Deploying and supporting Windows, Installing/uninstalling PC hardware/software; Performing mass workstation deployments and migrations Bachelor's Degree preferred. A+/N+ Certifications or Microsoft/Apple Certifications or IT/Helpdesk Certifications. VMware certifications and other technical certifications are a plus. Please ensure you list required experience/education qualifications on your resume and application. Qualifications: • Knowledge of operating system concepts and operation. • Familiarly with programs, languages, and supported software packages. • Above average communication skills with ability to collaborate. • Knowledge of personal computing hardware components. • Demonstrated analytical ability to logically approach problems. Position Status: Full Time Hours: General hours: Monday-Friday, 8:00 am to 5:00 p.m. Hours may vary Location: Palos Hills main campus and extension sites Salary/Wage: $27.99-$28.89/hour, plus benefits Hourly/Salary: Hourly Benefits: FT Support Staff Position Moraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for benefit eligible employees and dependents, medical, dental, vision, and retirement benefits in a collaborative and friendly environment. These include: Health, Dental, Vision Life insurance; Optional life Disability insurance Tuition reimbursement MVCC Tuition waiver SURS Retirement plan Vacation Days Holidays Sick Leave Personal days Bereavement days Tax-sheltered annuity plans Visit these links to learn more about specific benefits and eligibility criterion for this position/category: Benefit Highlights Benefit Guide-Details Review of Applications Begins: 08/22/2025 Position Type: Support/Hourly Staff Posting Number: SS00572P Open Date: 08/11/2025 Open Until Filled: Yes Special Instructions to Applicants: Please apply online on the jobs.morainevalley.edu site with required materials and references. Please do not use a third party site to submit your application. To ensure consideration, please apply prior to the review date. Note that sponsorship opportunities are not available.

Overview GENERAL SUMMARY OF POSITION: The Technical Support Specialist II is a vital member of the UMass Medical School IT Helpdesk and IT Department as a whole. We strive to not only provide world class customer service, but to train and mentor our constituents and colleagues so they are empowered to become the best versions of themselves through technology. Under the direction of the Manager, IT Helpdesk or designee, the Technical Support Specialist II is responsible for delivering an exceptional customer exeperience for all issues reported to the IT department by the students, faculty and staff of UMass Medical School. The overall responsibility of this position is to triage, troubleshoot and resolve calls from our constituents and guide their requests through to completion. The position is very customer service focused and the ideal candidate will posses exceptional interpersonal skills. Responsibilities MAJOR RESPONSIBILITIES: Field incoming support requests through one of our omni channels of contact. Phone, Self Service,Walk-Ins and Live Chat Follow standard troubleshooting procedures to properly identify root causes, attempt troubleshooting and escalate as needed Understand and be able to effectively communicate all IT workflows, processes, and policies to our customers. Resolve a minimum 70% of your tickets and seeing reported issues through to a satisfactory resolution. Provide a world class customer experience for our constituents and maintain a 95% Net Promoter Score Develop your professional and technical skills through ongoing training and team led coaching/mentoring. Communicate with fellow team members effectively to share knowledge across the team. Lead and participate in projects approved by management that will improve the experience of our customers and colleagues. Identify software and systems that are non-compliant with UMass Med School IT policies and provide a solution to become compliant. Occasional weekend and night on-call duties. Perform other duties as required. Qualifications REQUIRED QUALIFICATIONS: A passion for Customer Service High School diploma and degree in progress or equivalent experience in a related field 2 years of related experience Possess the skills and foundational knowledge to understand, communicate and enforce our policies on Data Security Demonstrates exceptional interpersonal skills. Strong problem-solving skills. Ability to diagnose and resolve common Windows and MacOS inquiries including Microsoft 365 products. In depth understanding of computer systems and networks Adept at working through ambiguous situations. Skilled at setting priorities and working to target timelines and metrics. Ability to own the resolution of reported issues through to completion. Ability to conceptualize and implement new solutions that improve the experience of our technicians and customers. Excellent listener and communicator; verbal and written. Strong organizational skills and the ability to handle multiple tasks concurrently. Ability to travel to off-site locations. Prior experience supporting users in technical capacity a plus, though not required. Additional Information PREFERRED QUALIFICATIONS: Bachelor's Degree in a related field or certifications that align with technical support.

Senior Institutional Research Analyst (5876U), Planning & Analysis Office - 83533 About Berkeley At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff. As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value. We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles , Principles of Community , and Strategic Plan . At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley. Departmental Overview The Office of Planning & Analysis (OPA) supports data-informed decision making to help UC Berkeley better fulfill its goals of access and excellence through teaching, research, and public service. We deliver analyses, executive dashboards, and data modeling that provide timely decision support to leadership for a variety of critical campus processes. We strive to convey the Berkeley story in clear, innovative ways by making institutional data accessible and intelligible. Position Summary Involves activities associated with supporting strategic planning and decision making through the analysis, presentation, and distribution of institutional related research data. Includes planning and analytical studies, assessment, and reporting on data related to students, academic and non-academic employees, financial, and facilities. May be involved with compliance with informational requests from external agencies. Application Review Date The First Review Date for this job is: 01/19/2026. Responsibilities Researches, gathers, analyzes and summarizes information for research projects with a broad range of internal and external and/or current and historical information.Responds to ad hoc requests for information and analysis, which may entail conducting complex extractions, analyses, and reporting/graphing of information contained within survey and institutional databases. Actively integrates information from campus and office data into campus/office research and planning projects. Works collaboratively with other analysts within OPA and across campus.Support the curriculum management, Temporary Academic Support (TAS), and enrollment management work done by OPA in collaboration with other key campus partners.Synthesizes complex issues and presents them via dashboards/reports in a creative and non-technical manner. Supports requests, priorities, and procedures for improving data presentation, reporting, special projects, and links with external sources. Initiates and creates interactive, accurate and modern data visualizations from scratch. Serve as one of the lead analysts who supports the development and maintenance of the Our Berkeley data digest and OPA's Tableau Server site.Utilizes creative presentation techniques to gain interest in analyses that advance campus decision making and support campus implementation of projects, programs, and new initiatives.Responds to select reporting requests from UCOP and external entities (e.g., IPEDS, Student Achievement Measure, AAU Data Exchange, Faculty Instructional Activities Report). Serves as an alternative AAUDE campus representative for UC Berkeley.Serves as either the lead analyst or validation partner for select ranking survey submissions (e.g., GRUP/ARWU, QS, Times Higher Education, Clarivate).Regularly engages in institutional data analysis and periodically produces reports and information that informs the strategic decision-making of campus stakeholders (e.g., enrollment tracking, curriculum analysis, faculty salaries and FTE reporting)Serves as a subject matter expert (SME) on student data and select HR/Payroll/Finance data (e.g., faculty FTE data, faculty salary data), engaging in collaborations with other IR analysts and financial analysts in FP&A.Provides analytical and consultation support on campus-wide initiatives, reaffirmation of WSCUC reaccreditation, task forces/working groups, and select executive committees (e.g., Executive Coordination Board). Works collaboratively with campus units to meet their data and analysis needs.Provides advice and training to other analysts within OPA, CFO Unit, and the campus on data visualizations for the campus leadership and public.Provides Cal Answers (reporting system) analytical support and other institutional research advice and training to less-experienced staff members. Works with the VCF Training & Engagement Lead to update Cal Answers training materials and website content for the student data areas. Provides support for validation of student data loads into the Enterprise Data Warehouse. Supports the Cal Answers helpdesk by responding to user questions and requests for assistance.Professional development and other responsibilities as needed. Required Qualifications Requires thorough knowledge in data collection and analysis techniques. Statistics or social science research techniques. Knowledge of and/or can quickly learn organization-specific computer application programs (for example, query tools and relational databases).Knowledge of and/or can quickly learn organizational principles and procedures involved in handling sensitive data (for example, Family Educational Rights and Privacy Act, or FERPA).Requires active listening, critical thinking, good interpersonal skills and the ability to manage multiple tasks while meeting deadlines.Requires ability to present complex findings and recommendations in a clear concise manner verbally, visually (e.g., via data dashboards), and in writing.Requires the ability to provide good judgment, decision-making, and problem solving.Requires keen attention to detail and numerical accuracy.Bachelor's degree in related area and/or equivalent experience/training.Preferred Qualifications Highly proficient in using statistical and productivity software such as R, SPSS, Stata, SAS, MS Access, and Excel to transform, clean, analyze, and manage data; report statistics; create tables, graphs, and presentations.Experience using Oracle Analytics Server (OAS), Tableau, or similar software.Understanding organizational rules and regulations.Able to understand policy issues in higher education, particularly pertaining to undergraduate students at a selective public research university.Demonstrates ability to learn quickly, reason, synthesize, and generalize based on analysis of data.Master's degree in related area and/or equivalent experience/training.Specialized training or experience in statistical and/or data management software applications.Training or experience in business intelligence reporting tools and Tableau.Salary & Benefits For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The budgeted annual salary range that the University reasonably expects to pay for this position is $115,000.00 - $130,000.00. This is an exempt monthly-paid position. How to ApplyTo apply, please submit your resume and cover letter.Other InformationThis is not a visa opportunity. This position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.This position is eligible for hybrid work. Exact arrangements are determined in partnership with your supervisor to meet role responsibilities and department needs, and are subject to change.Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities . click apply for full job details

Computer Helpdesk and Web Support Specialist Salary: $25.41 - $31.79 Hourly Job Type: Full-Time Job Number: 25-068 Closing: 1/29/:59 PM Pacific Location: Throughout Grossmont-Cuyamaca Community College District, CA Division: District Wide OVERVIEW & HIGHLIGHTS The Grossmont-Cuyamaca Community College District is seeking a qualified individual as a Computer Helpdesk and Web Support Specialist. The Incumbent provides first level technical support to faculty and students for issues related to district supported computer applications and platforms. Troubleshoots problems and advises on the appropriate action. Utilizes task documentation software to accurately record and monitor work requests; escalates unresolved inquiries to the next appropriate level of support. Provides training, technical assistance and advice on web design to faculty and staff. Demonstrates exemplary customer service by tracking trends and performing quality assurance checks on unresolved work requests. If this describes you, we encourage you to apply for the opportunity to join the innovative and talented GCCCD team and become a part of this dedicated team in beautiful San Diego County! This recruitment will establish an eligibility list valid for 6 months and will be used to fill current and future vacancies. ABOUT THE GROSSMONT-CUYAMACA COMMUNITY COLLEGE DISTRICT: As the largest institution of higher education in East County, the Grossmont-Cuyamaca Community College District has enhanced the quality of life in East County for over 65 years by providing top-notch, affordable education and workforce training. Our institutions offer a variety of convenient online and in-person classes, along with competitive degree and certificate programs. The District, which includes Grossmont College and Cuyamaca College , serves nearly 30,000 students annually, and awards over 6,000 degrees and certificates each year. The colleges are consistently ranked as top transfer institutions to SDSU, and lead the way in developing educational programs, classes, and services that meet the diverse needs of East County's student population. WE OFFER GREAT BENEFITS: Grossmont-Cuyamaca Community College District offers an excellent, fully paid benefits package for eligible employees who are contracted for 20 (twenty) or more hours per week. Benefits include:Retirement - CalPERSHolidays - 19 paid holidays per year Vacation - Starting at 10 days per year for 12 month employees, increasing with length of serviceSick Leave - 12 paid sick days per year (for 12 working months)Fully Paid Medical (for employee and dependents)Prescription Insurance (for employee and dependents)Fully Paid Dental Insurance (for employee and dependents)Fully Paid Vision Insurance (for employee and dependents)And more (please see Benefits tab above)Benefit information listed in this recruitment is, to the best of knowledge, accurate. For the most up-to-date and detailed Benefit information, please visit our website at: ALL ABOUT THE JOB AT-A-GLANCE POSITION INFORMATION: This recruitment will establish an eligibility list valid for 6 monthsand will be used to fill current and future vacancies. Type of position: Full-Time - Monday - Friday Salary: Range CL-32 $25.41 - $31.79 Hourly $4,405.00 - $5,510.00 Monthly (based on 40 hours per week) Initial Salary Placement: New employees start at Step A ($25.41 per hour) or B ($26.88 per hour) on the salary schedule. To view the CSEA salary schedule for this classification, please click here (Download PDF reader) . QUALIFICATIONS & REQUIREMENTS MINIMUM QUALIFICATIONS: Any combination equivalent to: EDUCATION: Graduation from high school and one year of college level course work in computer science or closely related field EXPERIENCE: Two years of experience in the use of computer hardware/software applications. Please click here (Download PDF reader) to view the complete job description. SUPPLEMENTAL INFORMATION APPLICATION AND SELECTION PROCESS: Please read the entire job posting before your application is submitted. Please allow yourself plenty of time to complete the application and supplemental questions prior to the closing date/time of the posting. For step-by-step instructions and help to set up your account and apply to this career opportunity, please visit: APPLICATION PROCESS:Complete the online application:Include all current and previous education completed.Include area of focus/major for any education entries.Include all current and previous work history.Do not leave out experience which you think might not be relevant. Please let our recruitment team screen your work history for relevancy.List different positions at the same employer as their own entries with completed duration, duties, and supervisory content/answers.Work history must include the beginning and ending month/year.References:References included on you application MUST include a minimum of two (2) current or former supervisors who can speak to your work quality.Submit required attachments (if any):A resume may be attached, but can NOT be substituted for completing work history, education sections, or the supplemental questions of the employment application. Additional documents, if any, may/should be attached to the online employment application.Application materials with pictures or personal information will render your application incomplete. Please upload .doc, .docx, or PDF files. If you are working on Google Docs or Mac files please be sure to save under .doc or PDF for file to upload correctly.Complete Supplemental Questions:Any supplemental questions should be answered thoroughly, clearly, and concisely as the responses provided (along with the entire application package) will be carefully reviewed to determine which candidates will move forward in the recruitment process.Incomplete answers to supplemental questions such as "See Resume" or "See Work History" or generic answers such as "I have many years of experience," which do not adequately address the specific content of the question may result in the removal of the application from consideration.VETERAN'S POINTS:Veterans not previously employed by the District, with 30 days or more of military service who become eligible for appointment by attaining the passing mark established for the examination, shall be allowed an additional credit of five (5) points and disabled veterans shall be allowed an additional credit of ten (10) points, which shall be added to the percentages attained in the examinations by the veterans.Any applicant who claims veteran's credit must submit Form DD 214 at the time the employment application is submitted. Failure to submit Form DD 214 at the time of application shall result in no veteran's credits being considered or added to any passing score.ASSESSMENT PROCESS:The assessment process for this position may include any combination of the following: An application screening for initial qualificationsSupplemental training and experience screening, documentation(s)/ certification(s) screeningWritten assessment(Written assessments contain proprietary content and are in-person only and cannot be completed remotely.)Performance assessment (Performance assessments are conducted in-person at the same time as the written assessment.)Oral assessment (Oral assessments are conducted over Zoom. If you lack reliable computer or internet connectivity, accommodations will be provided in the Personnel Commission office for your participation.)The District reserves the right to utilize a flexible pass point (cut-off) on any test part to meet the staffing needs as determined by the District.If you participate in and fail any assessment segment, you must wait a period of 90 days (approximately 3 months) to apply/test again for the same classification during a posted recruitment.CANDIDATE COMMUNICATION: The Grossmont-Cuyamaca Community College District communicates information regarding the hiring process via email. It is your responsibility, as the candidate, to provide the correct contact information by which to be notified. Please be aware that the District is not responsible for messages blocked by your email service. In an effort to allow our emails through your personal spam filter, you can add the , and to your safe senders list. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method. DISABILITY ACCOMMODATIONS: Applicants who are protected under the Americans with Disabilities Act and who require accommodations for completing the application and/or assessment process should notify the Personnel Commission within two days of the closing date by emailing . click apply for full job details

Description SUMMARY Provides customer and technical support for JC employees and students. Under the direction of the Information Technology Customer Experience Director coordinates training, processes, and staffing efforts for Solution Center and Student Employee functions by performing the following duties personally or through other departmental labor resources. Student Consultant Coordinator is responsible for teaching, and coaching staff as the first line of technical support defense by solving first-level issues. Responsible for understanding, supporting and actively demonstrating the College's beliefs, values, mission and vision and being in agreement to be evaluated by same. This position does not hold supervisory authority over professional staff and focuses on facilitating student success and supporting IT service operations. Essential Functions ESSENTIAL DUTIES AND RESPONSIBILITIESincluding the following. Other duties may be assigned.Manages student employees assigned to the Information Technology Student Computer Consultant model. Coordinates student consultants within a variety of projects that strengthen the college.Provides first-level customer support for all Information Technology services. Utilizes call tracking software to create problem descriptions and assign requests appropriately. Serves as first-level technical support contact for faculty, staff and students utilizing Information Technology services. Assists Applications Coordinator with TDX Self-Service/Knowledge base and utilizes Solution Center software to organize client portal requests and identify process improvement needs.Sets own project and work request priorities. Assists in communication with other departments to determine technological needs. Consults with departments to develop system solutions consistent with organizational objectives.Provides direct customer support on the Solution Center phone lines, various instant messaging platforms, the Solution Center email, and through work requests utilizing remote support tools to troubleshoot complex problems with student, staff, and faculty computers. Monitors Solution Center customer satisfaction of services performed by Solution Center personnel/student consultants. Creates a positive impression of the Solution Center and Information Technology. Advocating for student and employee needs that are discovered while providing customer support.Coordinates staffing resources for front desk service, training student employees and co-workers, delegating work requests, developing documentation, and providing technical problem resolution. Coordinates and maintains the flow of the ITSM system as well as the work requests entered into the ITSM system by Solution Center staff ensuring that information is documented accurately and escalated to the correct 2nd level support team when necessary.Coordinate with CEP staff to ensure each campus has dedicated CEP program equipment both onsite and at Jackson College available for immediate deployment and replacement as needs arise.Serve as the Primary liaison to Corrections Education Program (CEP) staff to ensure that all dedicated CEP Jackson College IT equipment is functioning properly and coordinate with CEP staff and courier to collect and deliver all defective and replacement equipment. Develops software certification programs to educate the Consultants about technical and interpersonal problem-solving skills. Maintains Solution Center customer satisfaction by delivering quality customer support and understanding of customer needs. Creates and maintains a positive impression of the Solution Center.Utilizes the Solution Center software to collect and organize work request descriptions and resolutions created by the IT Students Consultants and shares reports with the Customer Experience Team.Assists the Information Technology Customer Experience Director with applicable and appropriate budgetary line items as requested.Monitors and escalates tickets to facilitate meeting service level expectations." SUPERVISORY RESPONSIBILITIES Trains, coordinates, and deploys student consultants while building an effective student work environment that meets the complex needs of the Information Technology Department, the student consultant, and the Institution. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Develops detailed standards & guidelines for daily operations and periodically makes technology and people management related improvements. Does not have hiring, disciplinary, or evaluative authority over professional employees. CONTACTS AND PURPOSE OF CONTACTS Internal:Frequent contacts with personnel, within and outside of the department, regarding topics pertaining to the daily operations of the Solution Center and TDX Self-Service development. Minimum Qualifications QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge of: MinimumWorking knowledge of Microsoft Office Experience within IT Help Desk EnvironmentsDemonstrated Team Leadership Experience PreferredHelpdesk software (current apps and versions)Room resource scheduling software (current apps and versions)Basic Canvas skillsComputer lab management techniques Skills and Abilities to: MinimumBe customer service oriented, self-motivated, and work under tight timelines with minimal supervisionManage multiple competing-priority projects by using time management techniques Participate in and/or lead successful technology projects and deployments involving testing, technical support, communication, training, scheduling, and implementation efforts Follow established guidelines which require occasional modifications in procedures Support a diverse population of users Provide excellent organizational, communication, and interpersonal skillsBe a strong leader and mentor to a wide variety of student employeesProvide conflict resolution and aid in coaching team members to be successful as students and employeesWork with confidential records and electronic files related to the position Education and Experience: MinimumAssociates Degree (in Education, Business Administration, Information Systems, or related field preferred)Two years of related experience PreferredBachelor's degree Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to effectively present information orally. Mathematical Skills Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability Ability to work in teams or independently as the situation arises. Creative thinking is a must. Ability to handle change and multiple projects in a high volume, fast paced environment. Follow a project through from beginning to end. LICENSURE, CERTIFICATION, REGISTRATION OR OTHER REQUIREMENTS Must have a valid driver's license or state ID PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires that the employee is occasionally needed to work a flexible schedule to include some weekend and evening work. The work schedule is determined by coordinating/weighing the available technical and labor resources against prioritized work requests and pre-planned special events. Work may be required during scheduled technology implementations and unscheduled system failures. "This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision . click apply for full job details

Job Title: Library Assistant II - Part-Time Location: Georgia Gwinnett College Regular/Temporary: Regular Full/Part Time: Part-Time Job ID: 291876 About Us Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey. As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community. In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued. Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth. Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders. Job Summary Under general supervision, this position will perform service desk duties to include: stacks maintenance, resource sharing activities, information commons monitoring, and provide troubleshooting of basic computing and printing issues. This position will also assist in the training and supervision of student employees. Working a maximum of 19 hours per week, this position is needed during evening and weekend hours when GGC classes are running. Employee may work during holiday periods intersession, and other abbreviated schedules. Responsibilities 1 - Performs various Circulation Desk activities via both manual and automated systems (check-outs / check-ins / renewals) 2 - Performs resource-sharing (GIL Express, ILL, etc.) and course reserve collection activities (check-outs / check-ins; processing; scanning) 3 - Responds appropriately to library users requests for information including basic reference questions; provides referrals to other library or GGC staff/departments as needed 4 - Assists library users in locating circulating and reference materials using Library of Congress classification system 5 - Assists in the hiring, training, and supervision of Student Assistants, provides feedback on Student Assistant work performance for semester evaluations 6 - Performs general helpdesk functions including serving as a proctor for the print management system and assisting users with wireless connectivity, productivity software, the learning management system, printing, copying, and scanning 7 - Assists staff in troubleshooting problems, and creating and tracking tickets and their resolution by campus IT 8 - Provides support to Access Services staff in documenting processes and in creating instructional materials 9 - Identifies issues and addresses or refers them to appropriate areas; Works on special projects as assigned, using word processing, spreadsheet, database, scanning, or other computer software; Other duties as assigned Required Qualifications 2 Year / Associate Degree Customer service experience Preferred Qualifications 4 Year / Bachelor's Degree Experience with Windows operating system and Microsoft Office Experience providing customer service Experience dealing tactfully and courteously with library users Relevant supervisory experience Professional library experience in a staff position Availability on nights and weekends Knowledge, Skills, & Abilities KNOWLEDGE Knowledge, of a general nature, of library functions Knowledge of, and proficiency with, basic computer technology ABILITY Ability to determine issues from information presented in various formats Ability to provide customer service and to multitask Ability to understand and follow established guidelines and processes Ability to provide general direction to students Ability to evaluate and provide feedback on routine performance of duties SKILLS Skills in verbal and written communications Skills in researching, tracking data and maintaining records USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Conditions of Employment Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Equal Employment Opportunity Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at 407.5746 or email . Background Check Position of Trust + Education Other Information Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.

Posting Number: S14552P Working Title: IT Professional Specialist Department: FACS-Tech & Instructional Srvc About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. College/Unit/Department website: Posting Type: External Retirement Plan: TRS or ORP Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: Monday-Friday, 8am-5pm Advertised Salary: Commensurate with Experience Posting Date: 01/02/2026 Open until filled: Yes Proposed Starting Date: 02/01/2026 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: IT Help Desk Professional I FLSA: Exempt FTE: 1.00 Minimum Qualifications: Bachelor's degree in a related field or equivalent Preferred Qualifications: CompTIA A+ certification Position Summary: The Office of Technology and Instructional Services (OTIS) provides technical support to the College of Family and Consumer Sciences faculty, staff, and students for various IT-related services. This position reports directly to the IT Director for the College of Family and Consumer Sciences and manages all aspects of client support operations. This includes assisting customers with all aspects of desktop support operations, providing support through telephone, email, and in-person. Responsible for documenting known problems and solutions in an internal ticketing system, as well as providing written guides and documentation for the OTIS helpdesk website. Knowledge, Skills, Abilities and/or Competencies: Excellent written and verbal communications skills. Critical thinking skills. Attention to detail. Develop and maintain written documentation. Knowledge of IT processes, functions, best practices, and procedures. Ability to assist the college's faculty, staff, and students in identifying and resolving problems regarding the use of a variety of hardware and software in an Active Directory networked environment. Ability to work both one-on-one and in a group environment. Physical Demands: Sit at computer for long periods of time. Lift up to 40 lbs. Is driving a responsibility of this position?: No Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website . Duties/Responsibilities: Client Support Services: Provide excellent customer service to all clients, as well as communicate, and interact professionally and courteously with all members of the OTIS staff and college. Provide Tier 1 support to the college administrators, faculty, staff, and students via helpdesk phone, email, and in-person. Make independent support decisions while working on-site and at different locations on campus. Work in conjunction with other IT services staff members to provide Tier 1 and 2 levels of IT support to all Administrators, Faculty, Staff, and Students of the college. Facilitate communication with OTIS staff members on complex technical issues that require escalation. Coordinate and perform all actions necessary to install and configure networked computer systems, software, and hardware for the members of the college. Including but not limited to assisting with equipment specifications, moving equipment, setting up equipment, backing up data, imaging equipment, configuring applications, and assisting with other deployment aspects as needed. Maintain and troubleshoot all client systems, make recommendations and perform software and hardware upgrades, and respond to any reported problems. Work as part of a team to create, modify, manage, develop, and institute college-wide AD group policies for the college. Maintain a proactive stance regarding patch management in identifying and alleviating systems issues. Provide excellent customer service to all clients, as well as communicate, and interact professionally and courteously with all OTIS staff team members. Input accurate machine data into multiple databases and maintain the integrity of that data. Follow all established procedures and protocols within OTIS and UGA. Percentage of time: 85 Duties/Responsibilities: Classroom Technology Support: Provide Tier 1 classroom technology support. Percentage of time: 10 Duties/Responsibilities: Evaluation and Development: Work with the IT Director, Systems Administrator, and other IT services staff members to resolve technical and procedural problems regarding the college's IT environment. Communicate on a technical level with software and hardware developers to manipulate equipment and applications to meet specific college needs. Percentage of time: 5 Contact Details: For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name: David Floyd Recruitment Contact Email:

Manager of Technology Operations Nicolet College Salary: See Position Description Job Type: Full-time Job Number: Location: Rhinelander, WI Department: Information Technology Position Summary Reporting to the Chief Information Officer, the Manager of Technology Operations leads the planning, delivery, and continuous improvement of the College's technology services and infrastructure. This role ensures reliable, secure, and high-performing systems that support teaching, learning, and administrative operations. The Manager oversees core functions including infrastructure, cybersecurity, classroom technology, and the helpdesk, while advancing innovation through emerging technologies such as AI to enhance efficiency, engagement, and data-informed decision-making. Serving as a key member of the IT leadership team, the Manager provides strategic and operational guidance, manages budgets, and mentors staff to foster a high-performing, service-oriented culture. The position plays a vital role in aligning technology operations with institutional goals, and supporting the College's focus of academic and operational excellence. Primary Duties and Responsibilities (This list is not all-inclusive; other duties may be required and assigned.) IT Operation: Research, recommend, and procure hardware, software, security, and emerging technology solutions such as AI and analytics that align with the College's strategic objectives.Ensure the availability of reliable, secure, and high-performing technology environments that support teaching, learning, and administrative excellence.Develop and maintain comprehensive inventory management practices for hardware, software, and digital assets, including procurement, deployment, tracking, and lifecycle replacement.Explore and pilot innovative tools to enhance instructional delivery, streamline operations, and inform data-driven decision-making across the College.Collaborate with faculty, staff, and strategic partners to identify opportunities for technology adoption that strengthen student engagement, retention, and academic innovation.Proactively identify and mitigate operational and cybersecurity risks to safeguard institutional data and ensure responsible, ethical technology practices.Oversee the lifecycle management of network, security, and infrastructure systems, including monitoring, analysis, performance tuning, vendor collaboration, and asset management to support long-term institutional growth and innovation. Team Leadership: Lead, mentor, and develop a high-performing technology team, promoting innovation and adoption of emerging technologies, including AI.Recruit, train, and evaluate staff across technology operations, and cybersecurity to ensure reliable, secure, and efficient services.Collaborate with college staff to align team initiatives with institutional goals and support a service-oriented, data-influenced culture. Knowledge, Skills, and Abilities: Sound knowledge of IT systems (hardware/software/security), and cloud technology. Sound understanding of networks, security, telecommunications, databases and storage systems. Experience working with information technology budgets. Excellent organizational and leadership skills. Excellent analytical and problem-solving skills with an entrepreneurial mindset. Excellent vendor management skills. Excellent organizational skills and a commitment to continuous quality improvement. Strong interpersonal, communication and leadership skills. Ability to manage and prioritize tasks and projects. Team oriented and a commitment to diversity, equity, and inclusion. Qualifications Required Qualifications: Associate degree in Information Technology, Business, Computer Science, Management Information Systems, or a related field.Minimum of three (3) years of experience in IT operations, infrastructure management, or related technology roles.Experience supervising staff, managing budgets, and overseeing secure and reliable IT environments.Preferred Qualifications: Bachelor's degree in Information Technology, Business, Computer Science, Management Information Systems, or a related field.Industry recognized certificatesDemonstrated experience evaluating, piloting, and deploying AI-driven tools and solutions Other Physical Demands: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be exposed to normal office conditions and usual office equipment such as telephone, personal computer, printers/copiers, reports and files.The employee will be constantly required to sit, talk, hear, and type/write.The employee will be frequently required to stand, walk, touch/handle/grasp (using hands and fingers), and reach with hands and arms.The employee must occasionally bend or squat and lift and/or push up to 25 pounds of general office items.Specific vision abilities required by this job include close, far, and field of vision.This position requires regular and punctual employee presence. Compensation: The salary is commensurate with qualifications and experience. Includes a comprehensive benefits package. Application Procedure: Apply at nicoletcollege.edu/employment . Attach a cover letter addressing how your background and experience are consistent with the required and preferred qualifications of the position, a current resume, and unofficial college transcripts. Applications received by 4 p.m. on Monday, December 1st, 2025, will receive full consideration. The position will remain open until filled. Nicolet Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. To apply, please visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-28faedb84d9d6c41bc66b19c9a409a64

Are you a current Aims Employee, Temporary Worker? If so, to help avoid future access issues, please apply through your Workday account using "Browse Jobs" in the in the Workday search field located on the top center of the screen. Are you a current Aims Student? If so, to help avoid future access issues, please apply through your Workday account using the Aims Jobs app on your Workday home page. Are you both an Employee and a Student? If so, to help avoid future access issues, please apply through your Workday account using "Browse Jobs" in the in the Workday search field located on the top center of the screen. For assistance, please contact the recruitment team at .Minimum Hourly Rate:$19.26Part-time employees also receive some benefits depending on the number of hours worked. Tuition waiver for employee on Aims courses Access to the PERC (Aims gym) for employee & one guest Aims Discount program Free parking on all campuses PERA employer (see for comprehensive benefits) Additional supplemental benefits & retirement programs available Job Description: Aims Community College actively supports an environment that embraces the College's Mission, Vision, Values and a culture of innovation and care. The College embraces and seeks to hire individuals who want to be a part of this environment and have the skill sets necessary to be successful in this position. Learning Resource Technicians (LRTs) are essential in providing technology support and digital literacy assistance to students, faculty, and staff at the Learning Commons. LRTs are vital in empowering student success by addressing technological barriers and ensuring access to essential resources. LRTs work a flexible schedule, including days, evenings, and weekends, to ensure coverage during Learning Commons operating hours (7:30 AM to 8:00 PM). As needed, LRTs may be required to work in-person shifts at multiple Learning Commons locations. Occasional travel may be required. Work Hours: Various work shifts available to provide coverage in the Learning Commons during hours of operation, including opening and closing times. During the semester, multiple shifts are scheduled within the hours 7:30am - 8:00pm. Job Duties: Tech Desk Support: Monitor and manage the Learning Commons Tech Desk. Assist with device check-out/check-in, andcollection. Answer questions and resolve basic academic resource inquiries, referring to other departments as necessary. Perform various administrative tasks, such as password resets, account creation, and maintenance of library services and resources. Provide a consistent, welcoming presence for student technology and academic resource support questions and consultation through in-person, phone, email, and virtual communications. Monitor operations of the Learning Commons Tech Desk for all open hours including in person and virtual services, days, evenings, and/or weekends, including assisting with check-out/check-in of items, receiving and forwarding requests for materials. Provide technology assistance and help students with basic academic resource questions. Digital Literacy Support: Provide individual and group digital literacy assistance, including on-demand assistance and workshops. Create, maintain, and promote digital literacy materials. Assist students in navigating and utilizing instructional technologies and their student accounts. Resource Promotion: Create materials and opportunities to promote awareness of Learning Commons resources and services. Technology Maintenance and Inventory: Maintain and update labs and circulating technology, including laptops, tablets, and eReaders. Diagnose and resolve hardware and software issues on lab computers, printers, scanners, software systems, network access and circulating technology (laptops, tablets, eReaders). Work with Aims' IT departments to resolve account, inventory, and infrastructure issues. Reimage and reset devices as needed. Manage technology inventory, ensuring accurate records and timely replacement. Prepare technology for check-outs, and events, including semester and short-term use, including setting up equipment and troubleshooting issues. Respond to and resolve tickets through Aims' Web Helpdesk. Minimum Qualifications: Associate' s degree in a relevant field (e.g., education, technology, communication) or an equivalent combination of education and/or work experience. Experience with basic computer hardware and software troubleshooting. Strong communication and interpersonal skills. Ability to handle confidential information. Flexibility to work various shifts and locations. Preferred Qualifications: Community college work experience. Library experience, including familiarity with Integrated Library Systems. Advanced technical skills, including software and device maintenance. Bilingual (English and Spanish). Required Documents: Resume Cover Letter Copy of Transcripts All Applicants: Compare your previous work experience to the job duties listed on the job positing under job description. Enter the job duties you have performed under the "Work Experience" section on your job application. We evaluate your experience based on this information. Please make sure you state whether work experience (aka work history) is part time or full time employment by listing the average number of hours worked per week. This information is used to determine your new annual salary. Be sure to upload all the required documents listed at the above in "Additional Job Description" section. This can be uploaded as part of your application materials in the "My Experience" section. If there are missing documents, your incomplete application will not be considered. Per the Colorado Job Application Fairness Act, you may redact information that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. For information on our hiring practices, please visit our resource page: .Aims Community College is an equal opportunity employer. Selection will be based solely on merit and will be without discrimination based on age, ancestry, color, creed, disability, ethnicity, familial status, gender, gender identity, genetic information, marital status, national origin, sex, sexual orientation, race, religion, or veteran's status. All application materials must be submitted by the closing date posted and become the property of Aims Community College. The screening committee will select finalists for interviews. The goal of Aims Community College is to enhance the diversity present in the district we serve. To comply with the Immigration Reform and Control Act of 1986, if hired, you will be required to provide documents within three (3) business days of hire date to show your identity and your authorization to work. This law applies to all persons hired.Screening/Selection:To be considered, please provide a thorough and complete application. Initial screening will be conducted by a committee based on completed application materials.Employees in these positions may be asked to participate in temporary assignments lasting less than nine (9) months (such as curriculum development, short term projects, meetings and substitute duties) which could amount to additional temporary pay.Upon hire, all positions at Aims Community College require a criminal background check and may require industry specific screenings such as an MVR, physical and/or drug screen. Keep in mind, a conviction does not automatically preclude candidates from being employed. The nature of a conviction will be considered relative to the duties of the position.

Category:: Professional Subscribe:: Department:: Watson College of Engineering and Applied Science Locations:: Binghamton, NY Posted:: Jun 17, 2025 Closes:: Open Until Filled Type:: Full-time Ref. No.:: 02689 Position ID:: 189235 About Binghamton University: Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service; Binghamton University is where our students, faculty and staff thrive. Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success. Binghamton merges rigorous academics, distinguished faculty who value cutting-edge, and community-engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service. We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities. Job Description: Budget Title: Lead Programmer/Analyst (SL-3) Salary: $65,000+ (commensurate with experience) Watson College is seeking a skilled and motivated individual to provide technical support of our Academic and Research computing needs. This includes supporting faculty, staff and student systems in offices and labs as well as assisting in management of data centers, maintenance of virtualization infrastructure, high-performance computing clusters, and storage systems. The ideal candidate will be responsible for the administration, documentation, and optimization of computing environments that support academic and research initiatives. Key Responsibilities: Physical and Virtual Desktop Infrastructure (VDI) Administration Provide support to Faculty, Staff and Students in all Watson College Departments and Schools as a member of the Watson Computing team Maintain School of Computing Academic computing labs Linux Based Operating System, Physical and Virtual deployments Assist in supporting the Watson College's VDI environment (Watson View). Develop and maintain administrative documentation and provide recommendations for improvements. Data Center Operations Assist in maintaining comprehensive documentation of the data center environments, including maintenance records, access procedures, asset inventory, and usage information for chargebacks Assist in the administration and support of the Watson College HPC Cluster (Spiedie) and the academic OpenHPC cluster Consult with faculty, staff, and research assistants to assess computational academic and research needs and provide appropriate guidance of resources Server & Storage System Management Assist in management of Watson College servers and storage systems, including infrastructure dedicated to specific Schools and departments within the Watson College Assist with supporting the Watson College virtual server environment (VMware) Assist in management, procurement, inventory, and setup of virtual and physical servers Assist with the management of research storage systems Assist in management of the Watson College's iSCSI Storage environment Ensure a secure computing environment in collaboration with the ITS Information Security Office High-Performance Computing (HPC) Cluster Support Assist with management of cluster user accounts, including creation, removal, and group management Monitor daily cluster operations and coordinate updates and patches to minimize impact Work with faculty to integrate new computing nodes and obtain vendor quotes Gather, monitor, and incorporate HPC users' feedback to improve ease of use and support for diverse user requirements General Responsibilities Provide backup support during staff absences or emergencies Offer technical assistance to the University Helpdesk for Watson-related issues Work collaboratively and professionally with faculty, staff, and students Recommend and implement improvements to existing procedures and infrastructure Assist with coordinating integration of new employee computer accounts with ITS Manage Active Directory (AD) objects, organizational units (OUs), and Group Policies Troubleshoot AD-related issues in collaboration with ITS Assign user rights and manage secure network resources Requirements: Bachelor's degree (or higher) Experience administering Linux-based and Windows Server-based server environments Experience with network configurations (LAN) in Linux, Windows, MacOS, network switches, and routers Proficiency in cybersecurity fundamentals and practices in system administration Familiarity with managing VMware-based virtual environments Familiarity with storage technologies (iSCSI, NAS, SAN) Knowledge of Active Directory management and security best practices Documentation and organizational skills Ability to work independently and collaboratively in a fast-paced academic and research environment Preferred: Bachelor's Degree (or higher), with two years' experience in Computer Science, Information Technology, or a related field Minimum of 2 years of experience in data center operations, virtualization, and/or HPC management Experience with high-performance computing cluster administration Scripting experience (Bash, PowerShell, Python, etc.) for automation Experience in a higher education research computing environment Familiarity with Virtual Desktop Infrastructure (VDI) solutions Visa sponsorship is not available for this position Additional Information: Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials. Binghamton University is a tobacco-free campus. Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at or via email at Payroll information can be found on our website Cover letters may be addressed "To the Search Committee." Postings active on the website, accept applications until closure. For information on the Dual Career Program, please visit: Equal Opportunity/Affirmative Action Employer The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception. As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here . Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact: Ada Robinson-Perez, ADA Coordinator email: or . Application Instructions: All applicants must apply via Interview Exchange: Deadline for Internal Applicants: July 7, 2025 . click apply for full job details

Job Title: IT Asset and Operations Analyst Department: Client Services Work Location: ALL SITES Duties: Under the direction of the Director of Client Services, the IT Asset and Operations Analyst is responsible for managing the operational functions of the office and the full lifecycle of IT systems and assets. This position ensures efficiency, compliance, and sustainability of office and IT operations by overseeing asset management, procurement, budgeting, vendor relations, administrative support, project coordination, and reporting. The role supports lifecycle management (LCM), assists with help desk requests, tracks and maintains IT resources, and contributes to financial planning for IT and office operations. The IT Asset and Operations Analyst is dedicated to the learning college concept by developing and implementing practices that ensure technology resources support student success and institutional goals. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:Other duties may be assigned. Maintain and track IT hardware, software, licenses, and related resources, ensuring compliance with organizational policies. Oversee the full lifecycle of IT assets, including procurement, deployment, updates, maintenance, and secure disposal. Manage and update the software catalog, including operating systems, productivity tools, classroom/office applications, and security software. Maintain accurate records of IT-managed devices (laptops, desktops, servers, printers, AV tech) including assignments, warranties, and locations. Conduct regular inventory audits to ensure accountability of IT and office equipment. Effectively utilize the college's inventory and ticketing systems to track, manage, and maintain IT assets, software, and equipment, ensuring accuracy, accountability, and compliance with institutional policies Partner with procurement to acquire IT assets, office equipment, and supplies, obtain quotes, evaluating vendors, negotiating terms, and ensuring cost-effective purchasing. Maintain vendor relationships for hardware, software, warranties, repairs, and services. Assist with developing budgets for IT and office operations, including tracking expenditure, forecasting costs, and identifying savings opportunities. Plan refresh cycles for IT and office equipment, scheduling replacements, upgrades, and maintenance in alignment with organizational needs and budget. Provide administrative support across departments, including scheduling, document preparation, and coordinating communications. Assist with IT-related and office projects (e.g., lab/classroom upgrades, office setups, event technology). Support HR and IT with onboarding/offboarding processes, ensuring proper return and reassignment of devices. Oversee secure disposal of IT and office equipment, including data wiping and e-waste recycling, in compliance with data protection and environmental sustainability requirements. Assist with help desk requests as needed, supporting users and resolving technology issues on all campus sites. Maintain current documentation of procedures, guidelines, and system configurations. Perform other duties as assigned. Education/Experience: Associate's degree and minimum of 3 years' experience in IT, operations, or related field required. Please be sure you clearly note qualifications in your resume. Experience including: IT assets and software management Procurement and vendor relations Basic budgeting and financial tracking Preferred: ITIL Foundation Certification Certified Hardware Asset Management Professional (CHAMP) or similar IT asset management certification Bachelor's Degree preferred. One of the following certifications: A+/N+, Microsoft, Apple, or other IT/Helpdesk certifications Qualifications: In addition to the above: Knowledge of IT hardware, software, and lifecycle management practices Strong analytical, organizational, and problem-solving skills Excellent customer service, communication, and interpersonal skills Ability to assist with budgeting, cost tracking, and financial planning Ability to install, configure, and provide training for IT systems and software Position Status: Full Time Hours: General Hours Monday-Friday 8:30-5:00 p.m. Location: Main Campus, extension sites -Blue Island ECBI and SWEC as needed Salary/Wage: $27.99-$32.00, plus exceptional benefits Hourly/Salary: Hourly Benefits: Support Staff Position Moraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for benefit eligible employees and family, medical, dental, vision, and retirement benefits in a collaborative and friendly environment. These include: Health, Dental, Vision Life insurance; Optional life Disability insurance Tuition reimbursement MVCC Tuition waiver SURS Retirement plan Vacation Days Holidays Sick Leave Personal days Bereavement days Tax-sheltered annuity plans Visit these links to learn more about specific benefits and eligibility criterion for this position/category: Benefit Highlights Benefit Guide-Details Review of Applications Begins: 11/12/2025 Position Type: Support/Hourly Staff Posting Number: SS00581P Open Date: 11/03/2025 Open Until Filled: Yes Special Instructions to Applicants: Please apply online

KSU Asset Support (Helpdesk) Kennesaw, GA 6 months contract Description : RFID Tagging: Place RFID tags on assets, attach barcodes to doors, and update the RFID information in our tracking system. QUALIFICATIONS : High School Diploma or equivalent Ability to drive from building to building and between campuses KEY RESPONSIBILITIES : Insure data associated with each room is accurately updated in the inDesign Tracking System Insure data associated with each asset is accurately updated in the inDesign Tracking System Insure that the pre-defined RFID tags are attached to assets in the correct location on the asset Ability to learn and use RFID handheld scanner (KSU to train) Ability to learn and use the inLogic Tracking software (KSU to train)