1st Line Support Engineer

Benefits will include: * 25 Days Holiday * Company Pension * Private Medical Insurance * Subsidised Gym Membership * Childcare Vouchers * Company Benefits Portal * Share Save Scheme Provision of 1st Line helpdesk support to manage a dedicated team on a customer site including receiving, logging progressing, escalation (as required) and closing of Helpdesk calls on a day to day basis. Successfully resolve 1st line technical issues. Key responsibilities include: * Replacement of toner cartridges, keyboards, mouse & monitors. * Maintenance of the Asset database. * Provision of statistics to support evidence of SLA delivery. * Provide support on hardware audits, management and disposal of assets. * Maintenance of processes and documentation that support Helpdesk functions. * Provide interface with external support contracts. * Provision and control of media in accordance with agreed processes. Mandatory Skill Requirements: * Hardware - Awareness of Servers, Desktops, Storage & Network Equipment * Software - MS Office * Tools and Methodologies - Helpdesk Operations Other SC Cleared with the ability to successfully obtain DV clearance Good written and verbal communication skills Experience of working within project teams and on own initiative Ability to work under pressure and to a deadline. Desirable Skill Requirements: * Tools and Methodologies – ITIL * Applications - Supportworks by Hornbill * Markets – Defence Other Working knowledge of MoD related processes and support. MASS is an equal opportunities employer