At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group front of house environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team.
Your qualifications and experience:
- Proven experience in an IT business support role
-Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement
- In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools
- Experience of Active Directory, Exchange
- An extensive background of managing the end user IT desktop service with strong OSX skills
- A background in ITIL service management and implementation
- Some experience mentoring junior team members would be preferable
- Personality fit: we'd love to find someone who is flexible and team focused, with a non-hierarchical and roll up your sleeves approach to getting the job done. And someone with a great sense of humour!!
A bit about us:
We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects.
What's in it for you:
-Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes
-A fun and friendly work community; you will have the chance to join a fresh and supportive community Â
-Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning
-Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
Glasgow, United Kingdom
Application / Software Product Specialist Location: Bury St Edmunds, Suffolk Basic Salary: £27,500-£30,000 Per Annum, DOE Benefits: 20 days’ holiday plus 8 Bank Holidays; AE Pension; Opt-in Health Cash Plans Working Hours: Mon - Fri, 9.00am - 5.30pm Employment Status: Full-Time, Permanent Servest Group is an expert in facilities management, creating environments which enable people to deliver exceptional experiences to help organisations be more efficient, effective and sustainable. With more than 20,000 people working across 7,000 client sites in the UK into a diverse range of sectors, so it’s not surprising that we’re looking for exceptional people to help us to continue our growth. We are recruiting for a dynamic, customer-focused Application / Software Product Specialist to join our rapidly expanding Technology Team. Reporting to the Group Head of Applications, you will act as the expert in respect of key enterprise systems, with primary focus on our CAFM system (Concept) and our integration platform (Boomi). The Applications Support Analyst will be tasked with developing, testing and implementing change to our enterprise systems, ensuring that they are fit for purpose and enables our colleagues in their roles across the business to perform their duties and deliver to our customers in an environment which is enhanced by our IT offering. This is a comprehensive role which will see you interacting with stakeholders from across the business and is key to supporting our continued growth strategy. We are seeking candidates with a sound understanding of ITIL processes, particularly around project management. You will be experienced in the manipulation of SQL databases with familiarity of both back and front-end applications and will demonstrate a good understanding of the practical application of IT and its’ application in the business environment. Candidates with knowledge of the Concept CAFM system would be of particular interest to us. Our Technology Team is rapidly growing and as such, we foresee opportunities for suitably experienced candidates to grow with us. The most suitable candidates will demonstrate drive and ambition, enthusiasm and a passion for delivering results - above all, you will always look to exceed customer expectations and deliver a first-rate service to your internal customers. Primary Result Areas: • Changes / Development – Contributing to the design, specification and implementation of changes, upgrades and new applications required to support new or modified business processes; Assisting with the production and approval of functional specifications, liaising with software suppliers during development • Testing – specifying testing and data requirements for applications, validating and loading test data as appropriate; Co-ordinating and assisting users with user acceptance testing, working closely with the QA and Project Management teams • Continuous Improvement – Identifying areas for improvement or requiring remedial action across the product environment; Producing feasibility studies, carrying out impact analysis of potential solutions, running beta and pilot programs with early-stage products, software or services leading to an RFC or project proposal • Strategy – Assisting with the creation of short, mid and longer-term product roadmaps, working with other areas of the IT department to include all aspects of the technical environment; Regularly review existing products to ensure that Servest remains at the forefront of new and emerging technologies • Reviews / Audits - Conducting periodic reviews / audits of products and processes to ensure compliance with standards and correct usage in line with industry best practice, identifying and implementing corrective action where necessary • Programme Delivery Area – Contributing to the effective management and ongoing development of the Programme Delivery area by actively supporting the Development Services Manager in operational and strategic initiatives. Suitable candidates will possess the following skills, experience and personal qualities: • Experience of the application development lifecycle, including specification, development, testing and deployment • Highly competent in the manipulation of SQL databases • Good understanding of IT and its’ application in the business environment • Experience of ITIL working practices • Experience of working within a Prince2 Project Management environment • Experienced in creating technical strategies and roadmaps for an organisation or business unit • Ability to engage and obtain the confidence of project stakeholders • A strategic vision with the foresight to future-proof • The ability to plan and manage own workload within tight deadlines • Outstanding attention to detail and a process-driven working style • Strong interpersonal, communication and presentation skills • Customer-focused, results driven with a desire to exceed expectations • Ambitious, enthusiastic, team player with the ability to be adaptable, agile and innovative • Higher education level qualification preferred but not essential • Experience of using the Concept CAFM system would be highly desirable This role is to be based at our offices on the western outskirts of Bury St Edmunds. Occasionally, some ad hoc travel to other Servest sites across the UK may be required. The hours of work are Monday to Friday, 09:00-17:30 though we require flexibility to meet the needs of the business. Candidates with experience of working in facilities management would be desirable but this is not essential. The role includes a competitive salary with additional company benefits. This is a fantastic opportunity to undertake an influential role in a business which recognises the benefits and opportunities that appropriate IT infrastructures can bring and as such, invests heavily in new technologies and fully backs the teams’ growth and strategic ambitions. We offer excellent career and development opportunities, as an organisation that's proud of its great people, we believe in the opportunity to recognise and share success. Servest is an equal opportunities employer and relies on diversity to deliver on our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability or age. *** NO AGENCIES PLEASE ***
Birmingham City University
Birmingham, United Kingdom
Birmingham City University Location: Multiple Campuses
Full Time, Permanent position Ref No: 112017-412-R
We have a vacancy for an experienced and self-motivated Support Analyst to provide first and second line support to the University staff and students for all Audio Visual and IT services. The team operates within the ITIL Service Management framework.
You must have a successful track record in a similar technical support role, including:
Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
Sound understanding of operating system security principles
Working knowledge of Audio Visual technologies
Knowledge of Apple, Linux and mobile operating systems
Working with a range of external suppliers
You will need to have excellent interpersonal and customer facing skills. You will be confident in communicating at all levels and will be passionate about knowledge sharing to enhance the overall quality of the team.
You will be required to work on a one week rotating shift pattern + 5% shift allowance.
Closing Date: 11 February 2018 Interview Date: 5 March 2018
As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.
Alternatively if you require the application in a different format please contact the Human Resources Department at firstname.lastname@example.org or on 0121 331 6693.
For more information about applying and for the job description for the post, please see the current vacancies on the BCU website.
Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible.
Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.
London, United Kingdom
Technimove are the market leaders in physical IT migrations, working with thousands of companies small, medium and enterprise. We organise and manage UK-based and international relocations, data centre migrations and transport services.
We are currently looking for a Senior Data Centre Project Manager to join our ever expanding team.
About the Job
Based in London
Reporting to the CTO
My client is seeking Senior Project Managers to join their expanding team. You will have a deep technology competence and would have come from an engineering / network background and managed Enterprise size Datacentres in the UK. The successful candidate will have at least 10 years comprehensive experience leading complex Datacentre migration projects, have over 10 years detailed expertise leveraging data replication technologies for both server migrations and IT Disaster Recovery solutions. The candidate will also have a detailed history of working in a wide variety of complex data centre environments and have a strong track record of IT Service Continuity Management, IT Service Management, ITIL, and proven CritSit incident management expertise.
Experience in Finance and/or Public Sector would be advantageous
Own and lead the end to end migration of all services throughout the migration project
Own the end to end weekly Start Stop Migration Work Flow view for all Service Components being migrated in each calendar month
Track the successful completion of all migration project activity Milestones. Provide weekly reporting on all Service Component migrations to senior management and to the Programme Board on a fortnightly/monthly basis
Accountable for defining, optimizing and operating infrastructure
Project Manage all assigned Service Component migration activity
Enable and assist with the creation of technical plans to migrate existing production datacentres to new/consolidated locations
Interface with internal technical subject matter experts and drive to conclusion any technical open issues and manage the risks related to the programme
Create and document technical requirements and designs; - Manage all technical aspects of the Data Centre migration phases (Assessment, Planning and Execution)
Skill and attributes required
ITIL Foundation or Practitioner certified
Understanding of Successful Programme Management methodology
A successful computer science education
Managed Enterprise datacentres
Must have come from an architectural and technical background and still have the ability to read network diagrams etc
Must have technical experience with virtual environments and P2V
Experienced in sponsoring technology projects
Passion for topics around IT infrastructure and Datacentre planning and development
Strong conceptual thinking and understanding of the core processes to run IT infrastructure is essential
Ability and experience to produce business cases and respective execution plans
Good understanding of all of the various technologies surrounding security
Strong leadership skills with a high sense of responsibility and quality
Very strong communication and moderation skills in English
High motivation and ability to work under pressure