Blue Logic Computers Systems Ltd
Thorner, Leeds, United Kingdom
2nd Line Support Engineer - Leeds - Upto £30,000 Fantastic benefits, career progression including external training and development. This position is based on the outskirts of Leeds on the A64 near Tadcaster
You will be involved in a variety of duties including;
Providing 2nd line technical support for hardware and software issues.
Ensure all calls are logged into the helpdesk system and progress notes are added to all calls.
Managing the timely resolution of open calls and call actions across all customers.
Proactively managing problem calls through to completion in a timely basis.
Proactively working to improve internal processes.
Pro-actively identifying potential problems and issues on customer sites and investigating if those problems could occur at other sites.
Identification of potential opportunities to replace or implement new solutions or equipment at customer sites
Ensuring SLA’s are met.
Sharing your technical knowledge and assisting your colleagues with issue resolution.
Research and development for internal system improvements.
Liaising directly with the company directors about new technologies and market developments
Delivering exceptional customer service and demonstrating the ability and desire to go ‘Above and beyond’ for our customers.
Providing ‘Out of Hours’ cover on a strict rota basis, as and when required.
Minimum 5 years experience in a technical support environment
A committed team player.
Able to work to your own initiative.
Work within a young talented dynamic team.
A flexible work ethic, working with the business to find a suitable solution to our customer’s issues.
Willingness to work out of normal hours to minimise customer disruption.
Comfortable working with complex problems involving hardware and software.
Comfortable dealing with customers over the phone and face to face on site when required.
Excellent knowledge of the following:
Desktop PC’s and Operating systems (Windows XP / Windows 7)
Networking and firewalls
Server set up, configuration and support - in particular Small Business Server 2003/8 and server 2003/8, Exchange 2003/7/10 – Ideally Microsoft Qualified
Very strong all round technical competence
Anti-virus software management and rollout;
Back up technology.
Data replication technologies.
UCA Consulting ltd
Manchester, United Kingdom
Small, but very exciting company - please look into the type of work they do (VR) as the right candidate will be excited by the projects!
Highly proficient in C#/C++
4+ years relevant experience
This is a hands-on role as the successful candidate will be coming in to take the strain off the team. Candidates looking to move into a purely managerial role would not be aproppriate!
Engineering/construction sector background experience would be highly advantageous.
Responsibilities : - Technical Leadership - Work with Studio Manager to understand and direct the work of the coding team - Mentor the coding team and lead by example - Improve and develop coding standards within development team - Assist in hands-on development across multiple projects.
Skills & Requirements : - Highly proficient in C#/C++ - 4+ years relevant experience required - Excellent communication skills - Unity/UE4 experience preferred - Able to create complex systems from start to finish.
Odin Solutions Ltd
Odin has an exciting opportunity for a Full Stack Developer to join the team based in London. You will work on a full time permanent basis and will receive a highly competitive salary.
ODIN is a strategy-focused technology consultancy. We architect and implement award-winning technical solutions that support our clients’ commercial objectives and future vision.
In just over 4 years ODIN has grown from a boutique consultancy to a 20+ strong team, with an impressive roster of clients including some of Europe’s largest media organisations and brands ranging from Which? to Discovery, Hearst to Honda.
With our expanding client roster and ambitions to consolidate our spot as one of Europe’s leading Technology Consultancies, this is a great time to join. We still offer the flexibility, growth and atmosphere of a start-up whilst providing the security and established processes of a larger organisation.
We’re hiring a full stack developer to work on client projects ranging from consumer websites to data warehouses, reporting directly to the Development Manager.
Your day to day job will be mainly coding, attending scrum ceremonies, contributing to architectural discussions and mentoring more junior members of the team.
As a more senior member of the team you will be expected to actively contribute to continual improvement of practices and standards used. For example presenting at Lunch & Learn Fridays.
Qualities needed as our Full Stack Developer:
- Perfect written and spoken English.
- Passion for technology.
- Strong technical background (degree or otherwise proven) is required.
- Be client facing and customer service focused.
- Good problem solving skills.
- Adaptable, agile mindset.
Responsibilities needed as our Full Stack Developer:
- Develop software to meet user needs.
- Follow best practice guidelines and help to improve those guidelines.
- Write clean, secure and well-tested code.
- Plan and lead development on sets of related stories.
- Have an understanding of whole systems and take responsibility for teaching this to others.
- Work with other disciplines to understand what needs to be built.
- Coach and mentor more junior colleagues.
- Consider the operation and support of the production services.
- Find ways to improve system robustness, resilience and stability.
Skills & Experience needed as our Full Stack Developer:
- AWS services specifically including: Cloudwatch, EC2, RDS, S3.
- Database technologies (MySQL, Oracle, PostgreSQL, DynamoDB).
- Working knowledge of front end frameworks such as React and Angular.
- Good understanding of system/application performance and performance tuning.
- Build tools - Gradle, NPM.
- Git - Command line, Bitbucket, GitHub, GitLab, Stash.
- TDD and BDD.
- Testing tools and techniques - Cucumber, Mocha.
- Web Services - REST, SOAP.
- CI servers (Jenkins, Hudson, Bamboo).
- Developing on Linux/UNIX.
- Continuous Integration and Continuous Deployment principles.
- JIRA and Confluence.
- Software development principles Scrum & KanBan.
- Developed SaaS web applications and/or Data Warehousing.
- AWS Certifications.
- Docker, Kubernetes, Ansible.
What we can offer you as our Full Stack Developer:
- A friendly supportive environment.
- Exposure to leading cloud technologies.
- Free online training and exams for relevant certification.
- A dynamic working environment in central London.
Salary: Competitive + excellent benefits
Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses, to play an important role in combatting climate change, by providing households and businesses access to locally sourced 100% renewable energy. Fast forward to today, and the business is now a key player in the renewable energy space, and despite challenging market conditions has continued to grow profitably over the past 5 years.
The business has recently reviewed its longer term strategy and is now poised to take a leap forwards, focused on a transformational growth agenda which delivers long term value for its customers, shareholders and people. This will enable the achievement of its purpose; powering the choice for customers, of a cleaner greener future. The Good Energy team is currently around 300 people strong and is based in the market town of Chippenham, Wiltshire.
About the function and role
As a Service Desk Analyst, you will be part of the IT team, within the IT & Digital Department. The IT & Digital Department is responsible for supporting the Business with all of their Change\IT & Digital requirements, enabling growth whilst ensuring reliable and efficient day to day system operations.
The core responsibility of the post is to manage the resolution of Service Desk tickets and support the Senior Service Desk Analyst. The successful candidate will be expected to provide 1st line support, but continually break out of their comfort zone, to enable a development track into 2nd and 3rd line support.
The successful candidate will require a passion for excellent customer service and be comfortable communicating with colleagues across Good Energy, to gain the information necessary to resolve issues and to communicate progress on fixes. The successful candidate will also be responsible for contributing to the creation and continual improvement of service desk documentation; such as processes, Knowledge Articles, FAQs, etc.
The role will require a proven service desk analyst who is a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The role requires the ability to communicate and work with a variety of people from every area of the business. Meticulous attention to detail and accurate record keeping is essential.
You will be an effective communicator with a focus on customer service and be pro-active in all communications with customers. Comfortable communicating with colleagues at all levels within Good Energy; you will be able to gain the information necessary to resolve issues and to communicate progress on fixes in a timely manner.
In addition, you will also be responsible for contributing to the creation and continual improvement of service desk documentation; such as processes, guides, FAQs, SLA’s and wider communications to customers etc.
Behaviours - Works in a way which role models our values:
We are straightforward in how we communicate with each other and get things done.
We are determined and resilient, overcoming challenges to realise our purpose together.
We value people’s differences and recognise the strength they give us when we work together.
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.
In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities.
So if you’d like to be part of this multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.
Please send a copy of your CV and a covering letter stating your experience and suitability for the role to firstname.lastname@example.org .
By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted.
Closing date: Tuesday 1st January 2018