Worcester, United Kingdom
£25,975 to £28,146 per annum plus a company car
35 hours per week
Why work for us?
Sanctuary Group is one of the UK’s leading providers of housing, care and community services. We provide a diverse range of services across a group structure including general rented, sheltered, supported accommodation, student and key worker accommodation and care homes. With around 11,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.
Relying on your recent experience delivering and developing IS learning and development interventions, you will work as part of the Learning and Development team to design and update existing training materials as well as plan, deliver and evaluate project based training as needed. You will also contribute to e-learning solutions.
Experience in the delivery of IS based training including the ability to write training materials is required, coupled with knowledge of the business applications used in the Group such as Microsoft Suite, Kronos and various internal bespoke systems. A working knowledge of SAP PM and MM would be advantageous, but not essential. Strong communication and organisational skills are also required as you will work closely with staff both within the IS department and across the Group.
This role is a fantastic opportunity for an individual who has the determination and drive to help us achieve our ambitious goals in a challenging and rewarding environment. We are looking for a pro-active team player with first class interpersonal skills to work as an IS (Information Systems) Trainer.
The role of IS Trainer will include –
Contribute to training needs analysis and evaluation of IS Learning and Development services and make recommendations for improvements that meet changing Group needs.
Assist in the design and development of innovative, cost effective and good practice IS Learning and Development interventions, including e-learning solutions, to support the needs of the Group and enable staff members to perform at consistently high levels.
Deliver effective and efficient IS training interventions to ensure quality and application of learning, including collating training feedback, making recommendations for improvements, following up and assisting with implementation.
Maintain effective internal and external relationships to maximise the IS Learning and Development services available to the business and ensure that they meet Group needs.
Contribute to special programmes and projects in support of the Group’s activities, including developing IS Learning and Deevelopment programmes in accordance with strategy following mergers and other TUPE transfers
Skills and experiences –
Frequent nationwide travel and overnight stays are a requirement of this role so a full, current driving licence is essential.
A CIPD certificate in Training Practice or a Diploma in Training Management, or relevant knowledge and experience from a similar role is required.
Approachable with great communication skills at all levels.
Recent experience of training delivery
Excellent presentation skills
Proven ability to work to deadlines and prioritise work loads
Ready to join us?
As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:
A pension scheme, with matching employer contributions from Sanctuary up to set limits
25 days leave (rising to a maximum of 30 days) plus public holidays
Health & well-being plans
Discounted products & services
Personal advice and counselling
Tax efficient benefits
Learning and development opportunities
Newton Abbot, United Kingdom
Westward Housing Group is a major housing association in the south west. As a developing landlord, we build new homes across the region, working in partnership with local authorities to rent homes to those in need.
We have an exciting opportunity for a Business Systems Analyst to work within our busy Business Transformation Team, based at our head office in Newton Abbot
As part of a team responsible for the improvement, support and training on business applications, you will help develop systems to enhance digitalisation and business transformation. The work includes project management, system testing, report writing, applying fixes and working with IT users
If you have an understanding or experience of supporting key business applications, within the Housing sector, and an understanding of the impact that effective IT applications can have on customer service and business delivery, then this may be the job for you.
Closing date: 6th June 2017
Interview date: 26th June 2017
We actively encourage applications from all sections of the community. All applications are considered on the basis of their merits and suitability for the job.
London, United Kingdom
Service Desk Analyst
Are you a self-motivated and driven IT professional who enjoys a challenge and loves solving problems? Do you want to work with great people on a meaningful mission while also helping to drive innovation?
WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from “me” to “we.” Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others.
WE seeks a Service Desk Analyst to join our Information Service team that supports the organisation’s broad and expanding needs. As part of the team you will have a unique opportunity to help support the rest of the IS team and staff globally, by leveraging emerging and current technologies. The IS team supports in country and regional offices (troubleshoot printers in the UK office or fix software in Ecuador!). You will have an opportunity to take your work to the next level – all the while doing meaningful work that makes the world a better place.
The candidate should have a minimum of 2-4 years of work experience in a service desk environment. He or she must be a problem solver in the field of all things computer. The ideal candidate must also be a quick learner and be able to thrive in an environment of change.
This position will be reporting to the Associate Director of Information Systems in Toronto, and the Director of the UK Office. The selected candidate will be responsible for the support, upkeep, improvement and productivity of the UK Office.
A minimum two-year commitment is required.
There is a six (6) month probationary period and salary is negotiable.
This position is based out of WE’s UK London office in Wandsworth and will consist of one to two week onboarding and training at our Global Information Systems in our headquarters in Toronto, Canada.
Join a team that is passionate for what we do and truly makes a difference.
End User Support
Oversee the daily operations of all aspects of the Service Desk in UK
Support local, international and regional offices remotely through a central Service Desk system
Ensure business needs are accomplished in the most cost-effective manner
Work closely with the senior management team to help implement technology and processes based on business needs
Hold overall vision for computer deployment, asset management, and exit procedures within the UK Office
Troubleshoot emergency IS related problems and escalate when necessary
Provide backup solutions and services to staff
Provide emergency support for visiting Staff, presentations and events
Support WE Day UK
Train on and maintain current and new application systems and platforms
Assist with overall global ticket queue
May be required to travel to country offices for support
IT Project Management for the UK office
Mange and implement office moves or new building buildouts that may occur in the UK
Work with the global headquarters to implement new technologies, services, or processes
Work with Headquarters to set up mobile devices and maintain organizational security compliance
Printers and Servers and Infrastructure
Manage Support Virtualization and server infrastructure with support of Head Office
Ensure printers are functioning and serviced and toner supplies are stocked, tracked and managed
Build escalation rules for malfunctioning hardware
Maintain Wi-Fi and network infrastructure with support of Head Office
Active Directory, SharePoint and Office 365
Provision, configure and maintain user accounts
Maintain strict quality control of staff information in company directories
Maintain SharePoint sites and security and distribution groups
Troubleshoot security and sharing issues
Provide remote troubleshooting support
Provide backup services of various stakeholder groups
Reporting and Administration
Respond to issues and monitor/audit requests
Own and maintain the lifecycle of assets in the organization
Train co-workers on use and support of implemented technologies
Assist in strategic planning for the Information Systems department
Manage the creation of standard operating procedure documentation
Provide clear and effective communication to the senior team regarding hardware issues, systematic problems and outages
What you bring:
Possess a Bachelors or similar diploma in IT or related field
Minimum of 2 years previous work experience with troubleshooting, supporting PC’s, laptops and printers
Comfortable with tearing down computers and laptops to bare bones and rebuilding or replacing parts
Experience working with Microsoft Office 365, Active Directory
Knowledgeable in using Microsoft PowerShell for Exchange and Windows Server
Enjoy working in a demanding, fast paced work environment and flexible with work hours
Some travel may be required to support We Day tour and country support
Able to perform well and problem solve in high stress, dynamic and changing situations
Comfortable working with external stakeholders and vendors
Positive and professional attitude and able to work as a team player
Excellent written and oral communication skills
Experience with Hyper-V an asset
Experience with Cisco Firewalls an asset
Knowledge of helpdesk and ticketing tools are an asset
ITIL Foundations certification is an asset
Employer-provided health and dental benefits
Generous holiday allowance (20 days annual leave + statutory holidays + office shutdown days during the holiday period between Christmas Eve and New Year’s Day)
Flexible work hours if on occasion you need to start late or leave early
The opportunity to attend We Day our flagship event
Staff trip to Kenya and Ecuador with all costs on the ground are covered by the organisation
If invited for an interview, the process is multi-staged; candidates will interview once with the Head of People Operations UK and have a second interview with the Director UK Operations and the Associate Director of Information Systems.
Unfortunately, we are unable to reimburse any interview expenditure that may be incurred.
Closing Date: Applications are reviewed as and when they are received so the post may be filled before the advertised closing date.
If you have any access requirements, please notify us in advance and we will do all we can to accommodate you.
Candidates must be eligible to work in the UK. We are an equal opportunities employer. We warmly welcome applications from all sections of the community and aim to promote diversity.
This post is subject to an enhanced DBS check.
What makes us unique…
Social entrepreneurs Marc Kielburger and Craig Kielburger co-founded WE and WE Charity (formerly Free The Children) 20 years ago and have grown it into a family of organisations, including WE Day and ME to WE. WE Charity was among the first organisations in Canada to turn philanthropy on its head by creating a legally distinct social enterprise, ME to WE. Through the social enterprise, 50% of the profits support WE Charity, while the rest is reinvested in the social enterprise.
We sincerely thank all those who apply, however only those considered for an interview will be contacted.
Embedded Software Engineer – Yorkshire Embedded C, ARM Cortex Microcontrollers, Power, Control Applications Innovative, rapidly expanding company specialising in Software development of control applications for the Power Industry. Development using high-level languages including embedded C for ARM Cortex based microcontrollers. The position covers the full software lifecycle including, requirements capture, design, development, verification and validation. Responsibilities: Write and develop embedded software in C with occasional use of assembler for a variety of applications. Write and maintain software development documentation ie specifications, test plans and design descriptions. Perform product testing of embedded software. Read electronic circuit schematics diagrams and fault find hardware. Essential Skills Sought: Degree in Software / Computer Engineering or equivalent. Good level of embedded software experience, ideally 3 years. Ability to not only write software but design software in with a structure approach. Working knowledge of communications protocols, including CAN (with J1939 or CANopen) and USB with Ethernet being desirable. Use of IAR Embedded Workbench IDE and TFS or similar version control system Excellent written English skills and fully competent on modern PC systems. Self-motivated and a capability for working to a high level of detail and accuracy, with an excellent working knowledge of modern microprocessor and micro controller designs. Fully conversant with ISO 9001 QA requirements, as well as conversant with static analysis tools ideally to MISRA standards.