Mole Valley Farmers
South Molton, UK
We are a flexible working employer and welcome applications from those living throughout the UK. The successful applicant will be required to attend meetings on an ad-hoc basis at our head office in South Molton, Devon, when Covid-19 restrictions allow.
Do you have knowledge of Business Intelligence Reporting?
Do you want to work for a company who has operated successfully with values as its core?
Are you looking for an exciting and rewarding career in a locally based company?
If so, we want to hear from you!
This is an exciting opportunity for a Reporting Solutions Analyst to join our IT team. The role will be full-time permanent position working 37.5 hour per week.
As a Reporting Solutions Analyst you will be an integral member of the IT team. You will use and expand on your knowledge of SQL, SQL Server Reporting Services and BI Tools to perform assigned activities such as defining data requirements, designing dashboards, writing BI Reports and performing ad-hoc analysis for colleagues throughout the business. This role could also provide you with the opportunity to diversify your skills by assisting the team with the business’ internal Sharepoint application and Nintex Forms.
If you are interested in this role and are committed to working within the values of our organisation, we are keen to hear from you. You can expect to work as part of a great team with opportunities for training and development, we are offering a competitive salary and benefits package.
Mole Valley Farmers is continually monitoring the guidelines and advice provided by the UK Government as we navigate our way through Covid-19. As a business we take the safety and wellbeing of every one of our employees seriously and we are providing robust protocols and guidance to ensure the risk of spread is reduced and that all employees feel supported. It is our priority to ensure our candidates also remain safe and well in this unprecedented situation. Therefor we have adapted our interview process accordingly and it may be that your interview will be virtual, taking place via TEAMS.
If this sounds like something you would be interested in, please click the link: https://www.networxrecruitment.com/Jobs/Advert/2080138?cid=1221
Closing Date: 10th February 2021 (the position will close early if we have sufficient applications)
Bath, United Kingdom
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Health care cash plan
Life Assurance/Critical Illness/Income Protection
If you have experience in IT security, risk and compliance and are looking for a new challenge then this could be the perfect role for you.
You’d be joining a team of dedicated security and risk specialists in an organisation that provides a nationally significant asset to the UK’s electricity supply. By Joining Drax you’ll be joining a business that recognises the importance of security and risk management, and an organisation that is really making a difference. We provide over 11% of the UK’s renewable energy supply and are looking to do more. We’ve moved 4 of our coal units over to sustainable wood pellets and have plans to bring the last two off coal well ahead of the government deadline of 2025 with ambitious re-powering projects.
As you’d expect we have a high level of investment in security and look to leading edge tools to protect our business and you’d be developing the compliance knowledge and skills within the wider IT team by rolling out tools, policies, procedures, training and coaching and mentoring. You’ll ensure IT project teams have risk management and risk treatment controls embedded into their delivery schedules.
You’ll also support the continual improvement of the group security framework, policies and standards, keeping an eye on compliance to relevant regulations. You’ll be able to engage and influence within our business units but provide central oversight to ensure consistency across our group.
You’ll need a professional risk management certification, such as IRM, ISACA or an equivalent academic qualification and a recognised security certification, coupled with experience in delivering regulatory risk management compliance activities and working with a range of stakeholders.
You’ll need to be able to influence and communicate well across the board to lead meetings, forums, audits and training. You’ll need to be flexible to travel across our network of office bases across the UK.
Apply today to bring your specialist experience to a new and rewarding opportunity at Drax. And in our experience once you get bitten by the Drax bug, you’ll find it hard to shake. We’re a unique business in a complicated industry, you’ll find it hard pressed to find another place to work like ours.
Black Sun Plc
Fulham, London, UK
Black Sun is a digital communications agency and we are looking for an ambitious individual, with some frontline IT support experience, who is looking for their next big role. Our role encompasses all aspects of hardware and software support, a broad range of IT administrative tasks, provisioning and staff support. So this role is only suitable to those who are motivated and willing to get stuck in and learn, who have big ambitions, and a real interest in all things digital!
What we are looking for:
> Someone with demonstrable front line support experience
> Desktop support skills in Windows 7 and 10, Mac OSX, MS Office Suite and Adobe Cloud applications
> Good troubleshooting skills and logical analytical manner when problem solving
> Basic networking skills would be beneficial (but isn't essential)
> Experience of Powershell scripting would be an advantage
> Someone who has great communications skills and can prove that they can build positive working relationships with colleagues
A bit about us:
We are one of the UK's leading Digital and Communications agencies based in the beautiful grounds of Fulham Palace, London. We are an award winning, fast growing agency with over 90 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a wide range of multi-media communications projects. You can find more information about us here: https://www.blacksunplc.com
What's in it for you:
> We have a seriously talented bunch of people who want to share their skills to help you develop your own
> We believe in rewarding great work with fast career-progression opportunities, great pay and added benefits
> Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes
> And we like to have fun along the way with an active social calendar, sports activities, bake-offs...and a joint breakfast every Friday. But don't take our word for it, come and see for yourself!