Impress Solutions Ltd
Romford RM1 3JS, UK
We are looking for a bright, energetic individual preferably with up to 2 years IT helpdesk experience.
You would be joining an existing team and will be working on a mix of network, Microsoft server, Exchange, Security, Anti-Virus, SQL, bespoke and third party applications. You will be involved in all aspects of support, including telephone and remote dial up, onsite support, testing and deployment.
You should have a passion for IT and how it makes a difference to the way people work. This is your chance to work within a highly experienced team with plenty of knowledge and skills to share.
Skills and Experience (Required)
Microsoft or similar Server Qualifications • Excellent problem solving skills • Excellent written and spoken English
Skills and Experience (Preferred)
Server 2016 / 2012 / 2008
Computer Science or another numerate degree
Responsibilities will typically include:
installing and configuring computer systems;
monitoring and maintaining computer systems and networks;
logging and managing support requests;
prioritising and managing several open cases at one time;
talking staff / clients through a series of actions - either face-to-face or over the telephone;
troubleshooting system problems and diagnosing and solving software faults;
finding solutions to problems;
escalating and managing issues through to resolution with the appropriate vendor;
distributing the latest software releases, service packs or patches to the appropriate customers;
providing support documentation, including procedural documentation;
following diagrams and written instructions to repair a fault or set up a system;
running network applications to support system and users;
supporting new applications;
setting up new users;
responding within agreed time limits to call-outs;
testing / evaluating new technology
About the role:
You will be working in a team of four and will be working on a combination of Microsoft systems, bespoke systems, third party systems including Sage, migrations of legacy systems to new platforms and completely new solutions.
Birmingham City University
Birmingham City University, Birmingham, UK
Faculty/Department - Information Technology
School/Department - Support Team
Post Title: Support Technician
Full Time, Permanent
Location: Multiple Campuses
Salary: £18,121 to £19,696 per annum + 5% shift allowance
Closing Date: Wednesday 31 October 2018
Interview date: Monday 05 November 2018
Ref No: 092018-399
Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”.
We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework.
You must have experience in a similar technical support role, including:
Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
Working knowledge of Audio Visual technologies
Knowledge of Apple, Linux and mobile operating systems
You will need to have excellent interpersonal and customer facing skills
You will be required to work on a one week rotating shift pattern + 5% shift allowance.
As part of your application, please ensure you upload your CV. We recommend that, where possible, you remove personal details from your CV such as your name.
For further information please contact input contact details , via email address or phone number .
For more information about applying and for the job description for the post, please see the current vacancies on the BCU website: http://jobs.bcu.ac.uk/
Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible.
Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.
Central London, London, United Kingdom
We are seeking a Helpdesk Support Engineer based in Central London.
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold.
Level 1 Support Engineer, dealing with phone calls, emails and face-to-face user requests in an organisation of about 160 people.
Physically setup, install and assign end user equipment. These include desktop and laptop computers, printers, scanners, mobile devices according to GIC specifications.
Inventory Management and Reporting
Log and Troubleshoot issues that end-users face
Experience and skills required
Microsoft Office suite of applications (Office 2010, 2013, 2016) - Outlook, Word, Excel, Powerpoint.
Microsoft Exchange / Skype For Business (2013 and later)
Windows 7, Windows 10 Operating System functions
Browser and web application related issues
Good communication skills. Job nature involves lots of face-to-face interaction and liaising with various internal teams globally.
Good analytical and problem-solving skills. Able to follow instructions.
Good record keeping skills for case logging and report generation.
Ability to learn-on-the-job quickly
Knowledge of Audio Visual/Video conference set ups
Knowledge of VMWare Horizon for thin clients
Knowledge of iOS
Able to work on weekends given advanced notice.
What do we offer you?
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Bootle L30 6TG, UK
Our Information Services (IS) team are based out of our Shared Service Centre in Liverpool and we are looking for an Application Services Manager to join the team.
So who are we? We're the people who make top 10 UK grocery brand Kingsmill as well as Burgen, Allinson and Sunblest. We're a part of Associated British Foods (ABF) plc, a major international business with a turnover of £12.3bn and close to 106,000 employees working in 47 countries.
The prime responsibility of this role is to support and develop IS services used by the organisation and to ensure that application services are monitored and supported at all times, then as required manage incidents to resolve user issues and resource projects designed to upgrade them. This is an excellent opportunity for a manager with proven experience of managing a multi skilled team of development and support staff to make a difference to our transforming team. We need someone who is keen to input new ideas and innovative ways of working into the organisation. One aim is to move towards a DevOps method of working and experience in this area will be valuable although not essential.
This role is focussed on managing a technical applications development and support resource pool, both on and off-site and is not a SDM role, although working in partnership with the SDM will be essential to success. You will work as part of a wider Application Services Management team to ensure services are delivered through utilisation of specific knowledge and development of technical skills across the team. This role requires you to be skilled in stakeholder management within IS and with external stakeholders.
Through a good understanding of ITIL best practice you will ensure process and control exists and is applied for all major processes, including incident, change, release and problem management.
Definition and support of 3rd Party Vendor Service and Operational Level agreements and related reporting measures, providing an effective interface between users and providers.
Working with your own and other Support and Development teams to ensure the design, set up, testing and deployment of new functionality as part of the IS strategy via a robust Change and Release process.
Direct and co-ordinate the activities of the team, ensuring the right level of capability exists to meet current and future business needs. Resource management within the team for project and BAU work is a key requirement of the role.
To be successful in this role you must have a great understanding of ITIL, application landscapes and resourcing in practice, with sound leadership skills. As well as being skilled in negotiation and stakeholder management, you will be comfortable managing relationships at all levels and will possess good communicate skills. With people at the forefront of your approach, we are looking for clear evidence of team leadership and development across similar roles. To support all this you will also need a good technical understanding of application and to a lesser extent infrastructure services and the complexities of them.