DLA Piper
Leeds, Yorkshire
THE OPPORTUNITY Working within the IT Analysis team to investigate operational requirements, problems, and opportunities, seeking effective solutions through improvements in new or changed processes. Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration. Works with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests. Contributes to selection of the analysis methods, tools and techniques for projects; selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. MAIN DUTIES AND RESPONSIBILITIES Engages effectively with stakeholders to develop and review models, and resolve any issues or disagreements Works with colleagues and other stakeholders to investigate and model business functions, business processes, information flows and data structures, using a range of business analysis techniques Works with colleagues and other stakeholders to investigate operational issues, problems and new opportunities, seeking effective business solutions through improvements in aspects of business areas or systems of interest Assists in the analysis of underlying issues and their root causes, and identifies available options for consideration Works with colleagues and other stakeholders to specify data, data objects and information flows that align with the needs of the business Produces business analysis deliverables using relevant documentation styles in line with organisational standards, and using appropriate tools Assists colleagues and other stakeholders to define user acceptance tests for new or improved business processes and IT systems Assists in defining holistic solutions that address organisational, people, processes, information and technology aspects, and justifying the solutions when supporting the development of a business case for a business change initiative Produces detailed design specification to form the basis for construction of systems Models, simulates or prototypes the behaviour of proposed systems components to enable approval by stakeholders Investigates data requirements, documenting them according to required standards utilising the prescribed methods and tools Evaluates design options and prototypes to obtain user feedback on requirements of developing systems, products or services ABOUT YOU Knowledge of application systems, development methods, techniques and standards Skilled in using Business Analysis techniques and Information Modelling tools Understanding of different development approaches e.g. Agile, XP, TDD, SCRUM, Waterfall and how to apply these Able to work with application development tools, Big Data, Data Analytics and AI Project Planning and Control Techniques - Methods and techniques associated with planning and monitoring progress of projects Strong presentation skills, either face-to-face or online within various contexts and to a variety of audiences Adept at Stakeholder Engagement/ Analysis Ability to work cross-functionally , understanding the needs, objectives and constraints of those in other disciplines and functions Strong commercial awareness Able to work collaboratively with others to achieve a common goal ABOUT US DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies. OUR VALUES In everything we do connected with our People, our Clients and our Communities, we live by these values: Be Supportive - we care about others, value diversity and act thoughtfully Be Collaborative - we give, we share and we join in Be Bold - we stand tall and challenge ourselves to think big Be Exceptional - we exceed standards and expectations DIVERSITY AND INCLUSION At DLA Piper we are working hard to ensure that our talent pool is diverse. For us, diversity isn't just about visible differences, it's the unique blend of talents, skills, experiences and perspectives that makes each of us an individual. We know it's crucial to have a culture and environment where those differences are genuinely valued and that's why we strive to be a business where everyone can thrive, develop and succeed based on their talent. Our aim is to build an inclusive and supportive culture where all our people feel they belong and can achieve their best. AGILE WORKING We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements. PRE-ENGAGEMENT SCREENING In the event that we make an offer to you, and where local legislation permits, we may conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers.
THE OPPORTUNITY Working within the IT Analysis team to investigate operational requirements, problems, and opportunities, seeking effective solutions through improvements in new or changed processes. Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration. Works with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests. Contributes to selection of the analysis methods, tools and techniques for projects; selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. MAIN DUTIES AND RESPONSIBILITIES Engages effectively with stakeholders to develop and review models, and resolve any issues or disagreements Works with colleagues and other stakeholders to investigate and model business functions, business processes, information flows and data structures, using a range of business analysis techniques Works with colleagues and other stakeholders to investigate operational issues, problems and new opportunities, seeking effective business solutions through improvements in aspects of business areas or systems of interest Assists in the analysis of underlying issues and their root causes, and identifies available options for consideration Works with colleagues and other stakeholders to specify data, data objects and information flows that align with the needs of the business Produces business analysis deliverables using relevant documentation styles in line with organisational standards, and using appropriate tools Assists colleagues and other stakeholders to define user acceptance tests for new or improved business processes and IT systems Assists in defining holistic solutions that address organisational, people, processes, information and technology aspects, and justifying the solutions when supporting the development of a business case for a business change initiative Produces detailed design specification to form the basis for construction of systems Models, simulates or prototypes the behaviour of proposed systems components to enable approval by stakeholders Investigates data requirements, documenting them according to required standards utilising the prescribed methods and tools Evaluates design options and prototypes to obtain user feedback on requirements of developing systems, products or services ABOUT YOU Knowledge of application systems, development methods, techniques and standards Skilled in using Business Analysis techniques and Information Modelling tools Understanding of different development approaches e.g. Agile, XP, TDD, SCRUM, Waterfall and how to apply these Able to work with application development tools, Big Data, Data Analytics and AI Project Planning and Control Techniques - Methods and techniques associated with planning and monitoring progress of projects Strong presentation skills, either face-to-face or online within various contexts and to a variety of audiences Adept at Stakeholder Engagement/ Analysis Ability to work cross-functionally , understanding the needs, objectives and constraints of those in other disciplines and functions Strong commercial awareness Able to work collaboratively with others to achieve a common goal ABOUT US DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies. OUR VALUES In everything we do connected with our People, our Clients and our Communities, we live by these values: Be Supportive - we care about others, value diversity and act thoughtfully Be Collaborative - we give, we share and we join in Be Bold - we stand tall and challenge ourselves to think big Be Exceptional - we exceed standards and expectations DIVERSITY AND INCLUSION At DLA Piper we are working hard to ensure that our talent pool is diverse. For us, diversity isn't just about visible differences, it's the unique blend of talents, skills, experiences and perspectives that makes each of us an individual. We know it's crucial to have a culture and environment where those differences are genuinely valued and that's why we strive to be a business where everyone can thrive, develop and succeed based on their talent. Our aim is to build an inclusive and supportive culture where all our people feel they belong and can achieve their best. AGILE WORKING We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements. PRE-ENGAGEMENT SCREENING In the event that we make an offer to you, and where local legislation permits, we may conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers.
Addleshaw Goddard
IT Service Desk Technical Analyst (Tier 2) - London We are looking for someone to join our dynamic and capable Service Team, who can help us continue to deliver exceptional IT services to Addleshaw Goddard's internal customer base. The successful candidate will be instrumental in providing the highest level of customer service to our business, through the successful receipt, evaluation and resolution of requests for support and/or escalations, directly from our business customers. This role will cover 40 hours per week, as part of a shift rotation, which is aligned to our businesses need for support. There may also be an opportunity to be part of an on call rota (which attracts additional remuneration), that provides support twenty four hours a day, seven days a week, three hundred and sixty five days a year (including UK and International Bank Holidays) to the business. There may also be a requirement to work from any of our offices (UK & International), from time to time and with reasonable notice, as required by service demands. Examples of key duties The responsibilities of the role are varied and include, however are not limited to, such things as: Managing customer issues from point of contact through to resolution. Taking responsibility for the timely resolution of issues, whether by providing fixes directly, or by ensuring suitable escalation takes place to relevant support teams. Providing face to face, telephone and/or written communication support to customers and colleagues alike. Providing local and remote support to our UK and International offices, along with supporting home workers also. Receiving, evaluating and resolving direct and escalated Incidents (initiated either by a remote medium and/or walk up) in a timely manner, ensuring that incident logs and customers are kept fully up to date at all times. Full use of Incident logging software (currently ServiceNow), to accurately record and track all activities related to Incident, Problem, Change and Request management. Technical research, troubleshooting and resolution, for hardware and software related issues. Involvement in the deployment of local and remote hardware, software and network infrastructure. Partaking in Continual Service Improvement activities, by proactively and retrospectively identifying service improvement opportunities. Involvement in project work on an ad-hoc basis, where this roles technical troubleshooting expertise can be leveraged and utilised. Supporting the IT department achieve its goals and strategies. Examples of key knowledge, skills and experience We would expect candidates to be able to demonstrate the following, as a minimum: A passion and proven track record for delivering exceptional customer service, to customers and colleagues alike. Be able to converse with people from all levels within a business setting. Demonstrated ability to work as both an individual and as part of a small close knit team. 2 to 5 years relevant role experience, in a professional IT service support environment. Proven diagnostic/troubleshooting skills, in a desk side support type setting. Experience of supporting Windows 7 and 10. Experience of supporting Microsoft Office 2013, 2016 and Office 365. iOS devices and management platforms (e.g. Blackberry UEM) Proven ability to set-up, install and maintain desktops, laptops, tablets, mobiles and all associated peripherals. The following would be advantageous and viewed favourably: MCDST/MCP qualified. ITIL v3 Foundation. Experience of Document Management Systems (especially in a legal setting). Exposure to the legal industry and/or experience of working in an international law firm.
IT Service Desk Technical Analyst (Tier 2) - London We are looking for someone to join our dynamic and capable Service Team, who can help us continue to deliver exceptional IT services to Addleshaw Goddard's internal customer base. The successful candidate will be instrumental in providing the highest level of customer service to our business, through the successful receipt, evaluation and resolution of requests for support and/or escalations, directly from our business customers. This role will cover 40 hours per week, as part of a shift rotation, which is aligned to our businesses need for support. There may also be an opportunity to be part of an on call rota (which attracts additional remuneration), that provides support twenty four hours a day, seven days a week, three hundred and sixty five days a year (including UK and International Bank Holidays) to the business. There may also be a requirement to work from any of our offices (UK & International), from time to time and with reasonable notice, as required by service demands. Examples of key duties The responsibilities of the role are varied and include, however are not limited to, such things as: Managing customer issues from point of contact through to resolution. Taking responsibility for the timely resolution of issues, whether by providing fixes directly, or by ensuring suitable escalation takes place to relevant support teams. Providing face to face, telephone and/or written communication support to customers and colleagues alike. Providing local and remote support to our UK and International offices, along with supporting home workers also. Receiving, evaluating and resolving direct and escalated Incidents (initiated either by a remote medium and/or walk up) in a timely manner, ensuring that incident logs and customers are kept fully up to date at all times. Full use of Incident logging software (currently ServiceNow), to accurately record and track all activities related to Incident, Problem, Change and Request management. Technical research, troubleshooting and resolution, for hardware and software related issues. Involvement in the deployment of local and remote hardware, software and network infrastructure. Partaking in Continual Service Improvement activities, by proactively and retrospectively identifying service improvement opportunities. Involvement in project work on an ad-hoc basis, where this roles technical troubleshooting expertise can be leveraged and utilised. Supporting the IT department achieve its goals and strategies. Examples of key knowledge, skills and experience We would expect candidates to be able to demonstrate the following, as a minimum: A passion and proven track record for delivering exceptional customer service, to customers and colleagues alike. Be able to converse with people from all levels within a business setting. Demonstrated ability to work as both an individual and as part of a small close knit team. 2 to 5 years relevant role experience, in a professional IT service support environment. Proven diagnostic/troubleshooting skills, in a desk side support type setting. Experience of supporting Windows 7 and 10. Experience of supporting Microsoft Office 2013, 2016 and Office 365. iOS devices and management platforms (e.g. Blackberry UEM) Proven ability to set-up, install and maintain desktops, laptops, tablets, mobiles and all associated peripherals. The following would be advantageous and viewed favourably: MCDST/MCP qualified. ITIL v3 Foundation. Experience of Document Management Systems (especially in a legal setting). Exposure to the legal industry and/or experience of working in an international law firm.
DLA Piper
Leeds, Yorkshire
THE OPPORTUNITY A new opportunity for an IT Solutions Architect has arisen within DLA Piper's technical/leadership team based in Leeds due to our successful growth and expansion. The ideal person will be accountable for defining/managing the IT strategy that is aligned with businesses' future vision. MAIN DUTIES AND RESPONSIBILITIES Gathering intelligence on emerging technologies, products, services, methods and techniques Create reports and road maps on the current teams progress and suggest improvements Develop models and plans for implementation of IT strategies Diagnose root causes of businesses' IT issues Determine which ways of working and patterns and processes are mist efficient and replicate processes/methods in other areas Prepare background documents cataloging existing IT provision and describing the effectiveness of existing policies, strategies, risk mitigation, processes and standards ABOUT YOU Using manual or automated tools to record the structure/relationships and utilise information for the benefit of DLA Piper Create prototyping exercises to demonstrate feasibility and potential of applying specific technological business changes Budget management Identifying gaps in processes and provide technical solutions Understands the economics of service delivery such as the cost per service line in terms of hardware, software, and manpower used to deliver the service Deliver effective presentations to key business stakeholders ABOUT US DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies. OUR VALUES In everything we do connected with our People, our Clients and our Communities, we live by these values: Be Supportive - we care about others, value diversity and act thoughtfully Be Collaborative - we give, we share and we join in Be Bold - we stand tall and challenge ourselves to think big Be Exceptional - we exceed standards and expectations DIVERSITY AND INCLUSION At DLA Piper we are working hard to ensure that our talent pool is diverse. For us, diversity isn't just about visible differences, it's the unique blend of talents, skills, experiences and perspectives that makes each of us an individual. We know it's crucial to have a culture and environment where those differences are genuinely valued and that's why we strive to be a business where everyone can thrive, develop and succeed based on their talent. Our aim is to build an inclusive and supportive culture where all our people feel they belong and can achieve their best. PRE-ENGAGEMENT SCREENING In the event that we make an offer to you, and where local legislation permits, we may conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers.
THE OPPORTUNITY A new opportunity for an IT Solutions Architect has arisen within DLA Piper's technical/leadership team based in Leeds due to our successful growth and expansion. The ideal person will be accountable for defining/managing the IT strategy that is aligned with businesses' future vision. MAIN DUTIES AND RESPONSIBILITIES Gathering intelligence on emerging technologies, products, services, methods and techniques Create reports and road maps on the current teams progress and suggest improvements Develop models and plans for implementation of IT strategies Diagnose root causes of businesses' IT issues Determine which ways of working and patterns and processes are mist efficient and replicate processes/methods in other areas Prepare background documents cataloging existing IT provision and describing the effectiveness of existing policies, strategies, risk mitigation, processes and standards ABOUT YOU Using manual or automated tools to record the structure/relationships and utilise information for the benefit of DLA Piper Create prototyping exercises to demonstrate feasibility and potential of applying specific technological business changes Budget management Identifying gaps in processes and provide technical solutions Understands the economics of service delivery such as the cost per service line in terms of hardware, software, and manpower used to deliver the service Deliver effective presentations to key business stakeholders ABOUT US DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies. OUR VALUES In everything we do connected with our People, our Clients and our Communities, we live by these values: Be Supportive - we care about others, value diversity and act thoughtfully Be Collaborative - we give, we share and we join in Be Bold - we stand tall and challenge ourselves to think big Be Exceptional - we exceed standards and expectations DIVERSITY AND INCLUSION At DLA Piper we are working hard to ensure that our talent pool is diverse. For us, diversity isn't just about visible differences, it's the unique blend of talents, skills, experiences and perspectives that makes each of us an individual. We know it's crucial to have a culture and environment where those differences are genuinely valued and that's why we strive to be a business where everyone can thrive, develop and succeed based on their talent. Our aim is to build an inclusive and supportive culture where all our people feel they belong and can achieve their best. PRE-ENGAGEMENT SCREENING In the event that we make an offer to you, and where local legislation permits, we may conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers.
Citigroup Inc.
Institution in the Banking sector. Lead/manage a global technology organization where evaluations direct performance and considerable weight is given to recommendations for pay increases, hiring, terminations, and other personnel actions Manage a large applications development functional area through functional managers Develop roles, responsibilities, and structure team to ensure greatest impact, efficient use of resource, and alignment to business structures Develop strategic direction of the applications development function to align with overall business technology goals as well as control resources budget, policy formation, and planning Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources Manage regulatory agenda in line with broader business goals and work with other key Information Technology (IT) and business stakeholders to ensure consistent delivery and prioritization of initiatives Deliver cost savings and greater efficiency through innovation, process improvement, simplification of the technology stack and strategic outsourcing, and vendor partnerships Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. 15+ years of relevant experience 10+ years of managerial experience Experience in a senior technology leadership role Experience working with senior business partners and stakeholders Advanced knowledge of industry practices, standards, rules, and regulations Working knowledge of risk and control Demonstrated knowledge of software development processes and practices Demonstrated knowledge of architecture, complex systems, and key technology areas within funds administration Ability to build and maintain peer and business relationships
Institution in the Banking sector. Lead/manage a global technology organization where evaluations direct performance and considerable weight is given to recommendations for pay increases, hiring, terminations, and other personnel actions Manage a large applications development functional area through functional managers Develop roles, responsibilities, and structure team to ensure greatest impact, efficient use of resource, and alignment to business structures Develop strategic direction of the applications development function to align with overall business technology goals as well as control resources budget, policy formation, and planning Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources Manage regulatory agenda in line with broader business goals and work with other key Information Technology (IT) and business stakeholders to ensure consistent delivery and prioritization of initiatives Deliver cost savings and greater efficiency through innovation, process improvement, simplification of the technology stack and strategic outsourcing, and vendor partnerships Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. 15+ years of relevant experience 10+ years of managerial experience Experience in a senior technology leadership role Experience working with senior business partners and stakeholders Advanced knowledge of industry practices, standards, rules, and regulations Working knowledge of risk and control Demonstrated knowledge of software development processes and practices Demonstrated knowledge of architecture, complex systems, and key technology areas within funds administration Ability to build and maintain peer and business relationships
