The Technical Support Engineer is responsible to demonstrate exemplary professionalism and will draw upon his/her problem solving, critical thinking and technical skills to analyse and resolve customer challenges, develop best practice methods, and ensure customer success.
Analyse, diagnose, and resolve software and configuration issues in complex multi-tiered application environments both in the customers environment as well as in the iManage Private Cloud
Develop and maintain a deep technical knowledge of iManage products
Effectively collaborate with customer engineers and system integrators to support complex system deployment projects
Maintain a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
Develop, document, and publish best practice methods, technical white papers, blogs, and solutions
Bachelor’s degree in computer science or information technology related major required.
Advanced Knowledge of mobile connectivity solutions including Apple iOS application
Proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues
Working knowledge of SQL database technologies
MCSE, MCP or MCSA certification is highly desirable
Birmingham City University
Birmingham City University, City Centre Campus, Curzon Street, Birmingham, UK
Support Analyst £28,508 to £30,986 per annum (plus a 5% shift allowance)
Full time, Permanent Ref No: 072018-334
We have a vacancy for an experienced and self-motivated Support Analyst to provide first and second line support to the University staff and students for all Audio Visual and IT services. The team operates within the ITIL Service Management framework.
You must have a successful track record in a similar technical support role, including:
Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
Sound understanding of operating system security principles
Working knowledge of Audio Visual technologies
Knowledge of Apple, Linux and mobile operating systems
Working with a range of external suppliers.
You will need to have excellent interpersonal and customer facing skills. You will be confident in communicating at all levels and will be passionate about knowledge sharing to enhance the overall quality of the team.
You will be required to work on a one week rotating shift pattern + 5% shift allowance.
As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.
For more information about applying and for the job description for the post, please see the current vacancies on the BCU website: http://jobs.bcu.ac.uk/
Closing Date: 16 August 2018
Interview Date: TBC
Birmingham City University seeks to be a single status employer and benefits include up to 32 days annual holiday, an index linked contributory pension scheme and an employee medical scheme.
Birmingham City University is an equal opportunities employer and welcomes applications from all sections of the community.
Cambridge, United Kingdom
Healx is a Cambridge, UK startup combining machine learning and scientific expertise to identify existing drugs that could treat rare diseases. We’re hiring a Front End / Full Stack Developer to build amazing internal tools to help our scientists in their research. This is an excellent opportunity to use your skills to have a real impact on patients’ lives .
You will join a small team of software engineers to work on our internal web-based tools that enable scientific data analysis and curation. In particular you will build intuitive interfaces to help navigate and visualise large amounts of complex data on drugs, diseases and the relationships between them.
You’ll work closely with other members of Healx, including bioinformaticians, pharmacologists and scientific curators to understand their role and how our internal tools can help in their day-to-day work. Since our users are internal, you will get rapid feedback on changes, and see first-hand the impact of your work.
We believe in working sustainably, meaning taking care of yourself and getting things done without working long hours. We care about the quality of our work, its impact on patients, and each other.
Who we’re looking for
Our ideal candidate would have:
An interest in building intuitive user interfaces
Worked with Python and relational databases
Ideally some previous experience with data visualisation
A strong interest or experience in working with scientific data.
We don’t expect you to be an expert in all of these. We’d like to find someone who will thrive in the dynamic environment of a startup company and is excited by the company’s mission.
Healx is a Cambridge, UK startup using computational methods to identify existing drugs that may treat rare diseases, enabling treatments to be found at a fraction of the time and cost of traditional drug discovery. There are over 7,000 rare diseases that affect an estimated 350 million people worldwide, most of which lack effective treatment. We work closely with patient groups and charities to find therapies for rare diseases that may not otherwise receive sufficient research investment.
How to apply
To apply, please email email@example.com with your CV and a covering letter explaining why you’re interested in the role.
Sensical Services Ltd
INTERVIEWS IMMEDIATELY - £30-35k neg.
Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.
This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems across multiple client companies.
Specific duties include
Providing remote support from Central London office or;
Working directly on a client’s site (London & Watford)
Assessing logged tickets for urgency and priority
Resolving issues within agreed SLAs
Acting as a senior technical esculation point for other members of the team
Providing clear and regular updates to end-users on progress
Part of an out of hours, on-call rota (one week in four)
Acting as a gateway for esculations to 3rd line
Occasional physical works (e.g. desk moves, patching)
Assisting the wider technical team with project work
Support of Microsoft Desktop Operating Systems
Support and use of Microsoft Office Applications
Administration of Active Directory and Exchange Environment
Administration of VoIP Phone System and some AV Equipment
Knowledge of Network Infrastructure within corporate environment
Knowledge of virtualization, server hardware and storage systems
Familiarity with both PC and MAC hardware desirable
A highly professional attitude and approach
Outstanding attention to detail
An ability absorb new knowledge quickly
A customer centric ethic at all times
Excellent written & spoken English
Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.
The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts.
Other Job Related Information
THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.