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Birmingham City University   Department: Information Technology Location: Multi-site campuses   Support Analyst £ 28,508 - £30,986 Full Time, Permanent Ref No: 112017-412 We have a vacancy for an experienced and self-motivated Support Analyst to provide first and second line support to the University staff and students for all Audio Visual and IT services. The team operates within the ITIL Service Management framework. You must have a successful track record in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Sound understanding of operating system security principles Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems Working with a range of external suppliers. You will need to have excellent interpersonal and customer facing skills. You will be confident in communicating at all levels and will be passionate about knowledge sharing to enhance the overall quality of the team.  You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name. For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:  http://jobs.bcu.ac.uk/ Closing Date: 24th November Interview Date: 8th December Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.

My Client is a leading Digital Marketing agency and they are currently looking for a Digital Marketing Executive who’s a great all-rounder – someone who’s looking forward to joining an expanding Marketing team and making their mark in a B2B environment. We might sell Health and Safety – but don’t judge a book by its cover! My Client is far from your average service provider and here you will have get depth and breadth of experience with a clear role to celebrate your success. With a strong passion for all things digital, you’ll be ready to hit the ground running – to critique current digital activity and demonstrate how you can improve on performance across all digital channels including PPC Google Adwords, Bingads, SEO, website, social, eCRM, display and retargeting.

We are looking for a bright, energetic individual preferably with up to 2 years IT helpdesk experience. You would be joining an existing team and will be working on a mix of network, Microsoft server, Exchange, Security, Anti-Virus, SQL, bespoke and third party applications.  You will be involved in all aspects of support, including telephone and remote dial up, onsite support, testing and deployment.   You should have a passion for IT and how it makes a difference to the way people work.  This is your chance to work within a highly experienced team with plenty of knowledge and skills to share.   Skills and Experience (Required) Microsoft or similar Server Qualifications • Excellent problem solving skills • Excellent written and spoken English Skills and Experience (Preferred) Server 2016 / 2012 / 2008 Windows 10/7/XP Exchange SQL Sophos WatchGuard TeamViewer Crystal Reports Computer Science or another numerate degree   Responsibilities will typically include: installing and configuring computer systems; monitoring and maintaining computer systems and networks; logging and managing support requests; prioritising and managing several open cases at one time; talking staff / clients through a series of actions - either face-to-face or over the telephone; troubleshooting system problems and diagnosing and solving software faults; finding solutions to problems; escalating and managing issues through to resolution with the appropriate vendor; distributing the latest software releases, service packs or patches to the appropriate customers; providing support documentation, including procedural documentation; following diagrams and written instructions to repair a fault or set up a system; running network applications to support system and users; supporting new applications; setting up new users; responding within agreed time limits to call-outs; testing / evaluating new technology About the role: You will be working in a team of four and will be working on a combination of Microsoft systems, bespoke systems, third party systems including Sage, migrations of legacy systems to new platforms and completely new solutions.

Do you want to put your know-how and skills to use where they are needed? Do you want to work abroad and experience different cultures? Then the  Centre for International Migration and Development (CIM)  is your ideal partner for finding a responsible position in the field of development policy. We place highly qualified staff with employers in Asia, Africa, Latin America and Europe. The  Bhubaneshwar Smart City Limited (BSCL)  in  Bhubaneshwar, India , is looking for an IT Specialist for Digital Data Management and Big Data Analysis (m/f) We are looking for you: Bhubaneshwar Smart City Limited (BSCL), the public enterprise implementing the Smart Cities Plan for Bhubaneshwar, needs expertise to improve the city's digital data management and to introduce analytic tools for big data. The Indian Government's Smart Cities program aims to promote the use of sustainable digital solutions, including big data for infrastructure development, urban planning and municipal finance management, to improve and enhance the quality of life for citizens in the city. BSCL is one of India's most dynamic urban development companies and has set itself the goal of becoming a pioneer in big data analysis and digitization for sustainable urban develop-ment. BSCL works closely with the Indian Ministry of Housing and Urban Affairs and various international development cooperation partners. Your tasks will involve: Introduction of big data analytics Development of proposals for the evaluation and use of digital data for political decision makers Develop proposals for improved revenue generation and finance management of BSCL using big data analytics and other digital tools Development of standards for data security and privacy protection Your profile: University degree in computer science/information technology/mathematics/information management or other comparable fields specializing in data processing and software engineering Minimum 3 years of professional experience in digital data management, big data analytics, data mining, statistics and similar areas Cooperation experience with municipalities or other comparable public institutions is an advantage Ideally, regional/international experience and experience in development cooperation Fluent Business English Nationality of the European Union What we offer: Varied tasks with a high level of individual responsibility in an international environment Collaboration with other development cooperation organisations Thorough preparation for the assignment abroad Local employment contract as an integrated expert for an initial period of two years with the possibility of an extension Attractive monthly allowances and social security benefits in addition to the local salary Please note: This is a current job vacancy; there is no deadline for applications One person can make a difference Interested? Then submit your application using our online portal at  www.cimonline.de  / Informatiker für digitales Datenmanagement und Big Data Analyse (m/w) to find out more about the services we offer. If you have any questions, please contact: Ursula Schoof-Camara Tel.: +49 6196 793575