EUREKA is a intergovernmental network whose aim is to enhance European competitiveness by facilitating innovation between SME, large industry, research institutes and universities. To support our mission the EUREKA Secretariat, based in Brussels, is looking for a
Graphic/UX designer & web developer
The Graphic/UX designer & web developer works closely with our communications team to conceptualize original ideas that bring simplicity, relevancy and user friendliness to EUREKA's websites to create amazing user experiences.
Other responsibilities include working with internal business partners to gather requirements, prototype, architect, implement/improve web front end solutions, performing quality reviews, triaging and fixing operational issues.
The Graphic/UX designer/developer must have an eye for clean and artful design, possess superior UI/UX skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into visually pleasing, intuitive, and functional user interfaces.
Execute all visual storytelling stages from concept to final hand-off to development engineering
Conceptualize original website design ideas that ensure impactful communication and superb user experience
Collaborate with back-end developers to improve usability of EUREKA platforms
Use mark-up languages to build, maintain, improve functional and easy-to-use websites and SAAS platforms
Integrating data from various back-end services (Content Management Systems and databases)
Work with the communications team to develop and deliver creative content, digital branding and social media
Set up, track and review SEO referencing and web site analytics
QUALIFICATIONS AND SKILLS
Proven experience as a UX and/or UI Designer, Web Designer or similar role & up-to-date with the latest relevant trends, techniques, and technologies
Excellent visual design skills with sensitivity to user- system interaction & proficiency in graphic and wire- framing tools
Familiarity with Bootstrap and AngularJS frameworks,
We seek someone genuinely excited to help EUREKA develop a roadmap for true digital communication & collaboration; who is passionate about solving problems creatively and effectively; who is self-driven and energized by being able to work from ideation to solutions.
You hold a Bachelor in UX/UI/Web development or related fields and 3 to 5 years experience (relevant certifications is a definitive +)
You thrive working in a fast-paced multicultural & agile environment.
SALARY AND CONDITIONS
Competitive package in line with your skills & experience
We strongly live by the values of trust, transparency, passion, creativity, autonomy, collaboration, work- life balance and diversity across all our teams and our whole ecosystem of customers and partners.
Please send your application (CV and covering letter) to email@example.com, with the subject line your full name and the job title ‘Graphic/UX designer & web developer’. By sending your application, you expressly consent to your diplomas and references being verified.
EUREKA Secretariat is an Equal Opportunity employer.
Bath, United Kingdom
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Exeter, United Kingdom
DCH has been predominant employer in the South West for nearly 50 years and we are now supported by a team of over 900 motivated and enthusiastic staff working together to deliver services that make a huge difference to individuals, families and communities across Devon and Cornwall. To find out more about DCH please visit our website.
This is a fantastic opportunity for an experienced Business Systems Analyst to join our team based in our Exeter office to administer the technical business & reporting systems and support the business systems infrastructure.
To be considered you will need:
HND or Degree Level education in a relevant discipline, a Business Analyst qualification and Database qualifications (including SQL Language)
Extensive experience of emerging technologies, Client side technologies, Microsoft Windows Operating System, Citrix Services, Active Directory, Web Technologies, cloud operating models.
You should have experience of systems change management along with relevant business systems and IT experience either in a generalist or specialist field.
This role is being offered on a fixed term basis for up to a period of 31 August 2019. Due to the nature of the role, a full driving licence and access to a suitable vehicle is essential.
For further information about the role, including detail around the key objectives for the role, please visit our website to view our candidate information pack.
Candidates could be working as: Business Analyst, Systems Analyst, Business Systems Analyst
London, United Kingdom
As a Senior Front-End Engineer, you will be responsible for the implementation of a scalable, high-performance and flexible front-end web application. This role will require exceptional programming skills as well as outstanding experience and talent in building elegant, intuitive and functional user interfaces. You will work closely with the product owner and other front-end developers to implement a superior, frictionless user experience through a highly iterative, evolutionary approach – we are looking for a restless desire to create a stunning product.