Birmingham City University
Birmingham, United Kingdom
Birmingham City University
Department: Information Technology Location: Multi-site campuses
Support Analyst £ 28,508 - £30,986
Full Time, Permanent
Ref No: 112017-412
We have a vacancy for an experienced and self-motivated Support Analyst to provide first and second line support to the University staff and students for all Audio Visual and IT services. The team operates within the ITIL Service Management framework.
You must have a successful track record in a similar technical support role, including:
Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
Sound understanding of operating system security principles
Working knowledge of Audio Visual technologies
Knowledge of Apple, Linux and mobile operating systems
Working with a range of external suppliers.
You will need to have excellent interpersonal and customer facing skills. You will be confident in communicating at all levels and will be passionate about knowledge sharing to enhance the overall quality of the team.
You will be required to work on a one week rotating shift pattern + 5% shift allowance.
As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.
For more information about applying and for the job description for the post, please see the current vacancies on the BCU website: http://jobs.bcu.ac.uk/
Closing Date: 24th November
Interview Date: 8th December
Alternatively if you require the application in a different format please contact the Human Resources Department at firstname.lastname@example.org or on 0121 331 6693.
Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.
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Computer Science or another numerate degree
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logging and managing support requests;
prioritising and managing several open cases at one time;
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finding solutions to problems;
escalating and managing issues through to resolution with the appropriate vendor;
distributing the latest software releases, service packs or patches to the appropriate customers;
providing support documentation, including procedural documentation;
following diagrams and written instructions to repair a fault or set up a system;
running network applications to support system and users;
supporting new applications;
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Centrum fuer internationale Migration und Entwicklung (CIM)
Bhubaneswar, Odisha, India
Do you want to put your know-how and skills to use where they are needed? Do you want to work abroad and experience different cultures? Then the Centre for International Migration and Development (CIM) is your ideal partner for finding a responsible position in the field of development policy. We place highly qualified staff with employers in Asia, Africa, Latin America and Europe.
The Bhubaneshwar Smart City Limited (BSCL) in Bhubaneshwar, India , is looking for an
IT Specialist for Digital Data Management and Big Data Analysis (m/f)
We are looking for you:
Bhubaneshwar Smart City Limited (BSCL), the public enterprise implementing the Smart Cities Plan for Bhubaneshwar, needs expertise to improve the city's digital data management and to introduce analytic tools for big data. The Indian Government's Smart Cities program aims to promote the use of sustainable digital solutions, including big data for infrastructure development, urban planning and municipal finance management, to improve and enhance the quality of life for citizens in the city. BSCL is one of India's most dynamic urban development companies and has set itself the goal of becoming a pioneer in big data analysis and digitization for sustainable urban develop-ment. BSCL works closely with the Indian Ministry of Housing and Urban Affairs and various international development cooperation partners.
Your tasks will involve:
Introduction of big data analytics
Development of proposals for the evaluation and use of digital data for political decision makers
Develop proposals for improved revenue generation and finance management of BSCL using big data analytics and other digital tools
Development of standards for data security and privacy protection
University degree in computer science/information technology/mathematics/information management or other comparable fields specializing in data processing and software engineering
Minimum 3 years of professional experience in digital data management, big data analytics, data mining, statistics and similar areas
Cooperation experience with municipalities or other comparable public institutions is an advantage
Ideally, regional/international experience and experience in development cooperation
Fluent Business English
Nationality of the European Union
What we offer:
Varied tasks with a high level of individual responsibility in an international environment
Collaboration with other development cooperation organisations
Thorough preparation for the assignment abroad
Local employment contract as an integrated expert for an initial period of two years with the possibility of an extension
Attractive monthly allowances and social security benefits in addition to the local salary
Please note: This is a current job vacancy; there is no deadline for applications
One person can make a difference
Then submit your application using our online portal at www.cimonline.de / Informatiker für digitales Datenmanagement und Big Data Analyse (m/w) to find out more about the services we offer. If you have any questions, please contact:
Ursula Schoof-Camara Tel.: +49 6196 793575