Service Desk Analyst
- UCA Consulting
- London - W5 2AU
- Oct 01, 2018
Job Description
Name - Murthy@ucaconsulting.uk
Contact- 020 39700455
Job Title: Service Desk Analyst
Job type: Full-time
Level: Experienced
Work Location: London - W5 2AU
About you-
Exceptional interpersonal skills, with a focus on relationship-building and delivering excellent customer service.
· Highly computer literate with excellent communication and interpersonal skills and the enthusiasm to impart this knowledge to the company.
· Demonstrable Service Desk support experience working with and for customers in order to resolve their IT needs.
· Skills in fault diagnosis and troubleshooting.
· Ability to analyses issues, potential impacts and risks to the business, and to priorities workloads and resolve/escalate accordingly.
· Aptitude and willingness to rapidly learn new technologies.
· Ability to work flexibly and in isolation whilst working closely with Information Technology colleagues.
· Knowledge of basic computer hardware such as PDA, Tablets and thin-clients.
· Experience with desktop operating systems and software, including Windows XP, Windows 7, Microsoft Office, VMWare View.
· Extensive application support experience with standard housing association applications such as Orchard, Universal and IBS considered an advantage.
· Knowledge of basic networking technologies including monitoring and troubleshooting techniques.
Knowledge of day to day administration and support of VOIP telephony systems including ACD and voice recording solutions
Familiarity with the fundamental principles of ITIL.
· Exceptional written and oral communication & strong documentation skills.
· Strong customer service, resource management and communication skills.
· Significant personal drive balanced with a passionate, engaging, encouraging and motivating approach.
· An effective communicator, with a natural desire to want to help people.
· Experience working both independently and in a team-oriented, collaborative environment is essential.
· Ability to effectively priorities and deliver tasks in a high-pressure environment.
Occupations
UCA Consulting is a Recruitment Consultancy, placing professional candidates in permanent, temporary and interim jobs. Our success of being one of the leaders in construction, engineering, IT recruitment agency can be related to our candidate selection procedure and eventually placing the right candidate for the right job. We specialise in Construction, IT, Engineering, Customer Service and Support sectors. We provide a comprehensive search and selection service to match your vacancy with the best candidates. Our honesty and integrity, combined with our enthusiasm for filling vacancies with exactly the right candidates, gives exceptional value for money to your organisation.
We happily work with our clients who are ready to partner with us in the selection procedure of the candidates we put forward. We have a wide range of Construction, IT, Engineering and Customer Service jobs listed on our website and have an extensive database of candidates to network with and choose from. We use a wide range of resources and tools, such as our network of partnerships and niche job boards, CV databases, social media sites and our own candidate database, to help our clients fill their vacancies quickly and effectively.