Automation Engineer / RPA Process Analyst A new role for an Automation Engineer / RPA Process Analyst has arisen, to join a multinational financial services company in Hove (East Sussex). The company is focussed on providing exceptional customer experience and have recently launched an innovative technology transformation introducing impressive automated business processes and are a footprint for using and driving automation technology. As part of this IT transformation, we are looking for an Automation Engineer / RPA Process Analyst to join the growing digital and IT team. You will be responsible for owning and controlling the processes around the live environment (currently 35 automations strong and expected to ramp up quickly), ensuring SLA's are adhered to, any issues are monitored, escalated and resolved, demands are met, the Bots are managed, and that the BAU automations run as they should within a stable production environment. Alongside this, the Automation Engineer / RPA Process Analyst will also get a chance to gain hands-on exposure to the development of these automations - specifically the production enhancement backlog, using Blue Prism (the primary tech currently used), therefore this opportunity offers not only great exposure to a cutting-edge, innovative technical environment but also offers great learning and development potential. Skills and experience needed for the Automation Engineer / RPA Process Analyst: Experience of managing automation business processes within a production environment Preferably experience with Blue Prism Experience in change management Keenness to learn automation tech and be hands-on with development in the future Any knowledge of SQL, Java, Python, C or C++ would be advantageous Experience within an Agile / DevOps environment Any hands-on automation development experience would be ideal Automation Engineer - RPA, business processes, Blue Prism, Agile, DevOps, change management, production environment, Bots Salary: £30k-40k (depending on experience) + bonus + benefits Location: Hove, East Sussex (some flexi/home working available) Please apply now to be considered! Understanding Recruitment is acting as an agency on behalf of this vacancy.
Oct 16, 2019
Full time
Automation Engineer / RPA Process Analyst A new role for an Automation Engineer / RPA Process Analyst has arisen, to join a multinational financial services company in Hove (East Sussex). The company is focussed on providing exceptional customer experience and have recently launched an innovative technology transformation introducing impressive automated business processes and are a footprint for using and driving automation technology. As part of this IT transformation, we are looking for an Automation Engineer / RPA Process Analyst to join the growing digital and IT team. You will be responsible for owning and controlling the processes around the live environment (currently 35 automations strong and expected to ramp up quickly), ensuring SLA's are adhered to, any issues are monitored, escalated and resolved, demands are met, the Bots are managed, and that the BAU automations run as they should within a stable production environment. Alongside this, the Automation Engineer / RPA Process Analyst will also get a chance to gain hands-on exposure to the development of these automations - specifically the production enhancement backlog, using Blue Prism (the primary tech currently used), therefore this opportunity offers not only great exposure to a cutting-edge, innovative technical environment but also offers great learning and development potential. Skills and experience needed for the Automation Engineer / RPA Process Analyst: Experience of managing automation business processes within a production environment Preferably experience with Blue Prism Experience in change management Keenness to learn automation tech and be hands-on with development in the future Any knowledge of SQL, Java, Python, C or C++ would be advantageous Experience within an Agile / DevOps environment Any hands-on automation development experience would be ideal Automation Engineer - RPA, business processes, Blue Prism, Agile, DevOps, change management, production environment, Bots Salary: £30k-40k (depending on experience) + bonus + benefits Location: Hove, East Sussex (some flexi/home working available) Please apply now to be considered! Understanding Recruitment is acting as an agency on behalf of this vacancy.
An industry leading client of mine is seeking a new member of staff to join the business. This role would be as an IT Support Analyst, working within a very friendly team supporting the internal IT Systems including the development environment to other teams in the business. This is a great opportunity for someone with experience working with Virtualization, Windows Server and Active Directory. The Role Supporting, monitoring and fixing the existing IT infrastructure, working on new systems and upgrade projects. Checking and monitoring the backups Checking and monitoring the email systems Checking, monitoring and installing software patches Importing data into Oracle needed for development and test teams Providing support to end users including remote office and home workers. Account creation/deletion of joiners and leavers Desktop/Laptop software installs Ordering hardware and software Maintaining the asset database Liaising with suppliers for warranty repairs Skills required: Microsoft Windows 7 & 10 Microsoft Windows Server 2012/2016 Virtualization (preferably Microsoft Hyper-V) Microsoft Exchange Server 2010 or later Microsoft Office 2010 or later Microsoft Active Directory IP Networks, Switches & Cabling Backup Systems PC troubleshooting and repair Sophos Endpoint Protection, UTM Firewall, Mobile Control Arcserve Backup & UDP Oracle Databases Client to Site VPNs Microsoft Remote Desktop Services, Citrix XenApp & XenDesktop Mimecast? Avaya IP Office If you have a number of these skills then apply today! Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Oct 16, 2019
Full time
An industry leading client of mine is seeking a new member of staff to join the business. This role would be as an IT Support Analyst, working within a very friendly team supporting the internal IT Systems including the development environment to other teams in the business. This is a great opportunity for someone with experience working with Virtualization, Windows Server and Active Directory. The Role Supporting, monitoring and fixing the existing IT infrastructure, working on new systems and upgrade projects. Checking and monitoring the backups Checking and monitoring the email systems Checking, monitoring and installing software patches Importing data into Oracle needed for development and test teams Providing support to end users including remote office and home workers. Account creation/deletion of joiners and leavers Desktop/Laptop software installs Ordering hardware and software Maintaining the asset database Liaising with suppliers for warranty repairs Skills required: Microsoft Windows 7 & 10 Microsoft Windows Server 2012/2016 Virtualization (preferably Microsoft Hyper-V) Microsoft Exchange Server 2010 or later Microsoft Office 2010 or later Microsoft Active Directory IP Networks, Switches & Cabling Backup Systems PC troubleshooting and repair Sophos Endpoint Protection, UTM Firewall, Mobile Control Arcserve Backup & UDP Oracle Databases Client to Site VPNs Microsoft Remote Desktop Services, Citrix XenApp & XenDesktop Mimecast? Avaya IP Office If you have a number of these skills then apply today! Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
A Brighton based start-up that's experiencing incredible growth is seeking a smart problem solver to join their Software Engineering team. They've been taking chunks out of the very lucrative market they operate in and have expanded to the point where they need a confident developer for this newly created position. You'd be joining a motivated technology team with broad expertise, headed up by a hands-on and respected manager with an impressive pedigree. This role won't suit someone who likes their day set out for them. This is a commercial software engineering job where you'll be given free reign to drive improvements and make the role your own. The primary technology in use is PHP but new features are built in modern JavaScript and Node. If you think a new technology or tool will benefit the team, you'll be encouraged to explore it. They're open to hearing from ambitious mid-weights or experienced Seniors who want to join something special. Skills wise, they aren't precious. As long as you're comfortable with open source and enjoy delivering quality code in a fun but fast paced team, they'll be open to speaking with you. Interested? Hit 'apply now' to submit your CV, LinkedIn or Indeed profile. The next stage will be with a Hays Digital Technology consultant who knows the job and business well. You'll have plenty of opportunity to find out if it's the role for you. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Oct 16, 2019
Full time
A Brighton based start-up that's experiencing incredible growth is seeking a smart problem solver to join their Software Engineering team. They've been taking chunks out of the very lucrative market they operate in and have expanded to the point where they need a confident developer for this newly created position. You'd be joining a motivated technology team with broad expertise, headed up by a hands-on and respected manager with an impressive pedigree. This role won't suit someone who likes their day set out for them. This is a commercial software engineering job where you'll be given free reign to drive improvements and make the role your own. The primary technology in use is PHP but new features are built in modern JavaScript and Node. If you think a new technology or tool will benefit the team, you'll be encouraged to explore it. They're open to hearing from ambitious mid-weights or experienced Seniors who want to join something special. Skills wise, they aren't precious. As long as you're comfortable with open source and enjoy delivering quality code in a fun but fast paced team, they'll be open to speaking with you. Interested? Hit 'apply now' to submit your CV, LinkedIn or Indeed profile. The next stage will be with a Hays Digital Technology consultant who knows the job and business well. You'll have plenty of opportunity to find out if it's the role for you. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
.NET Developer with ASP.NET, MVC, C#, SQL Server, Dynamics CRM, Azure required for well-established organisation that is part of an international group. Excellent benefits including Bonus, Pension, Life Insurance, Private Medical & Company Share plan. You will be developing the company core applications (internal and client facing applications) utilising technologies such as ASP.NET, MVC, C#, Web API, REST, SQL Server, MS Dynamics CRM and Azure. Experience in front end web development including HTML, CSS, JavaScript and working in an Agile environment required. Develop new features/applications, requirements gathering, technical system design, architecture, software implementation, testing and live application support. You will be working in a small team of developers and have the opportunity to lead on internal development projects. This role will be based in their Eastbourne, East Sussex Office however they will consider Home Based Working with the occasional travel to the office.
Oct 16, 2019
Full time
.NET Developer with ASP.NET, MVC, C#, SQL Server, Dynamics CRM, Azure required for well-established organisation that is part of an international group. Excellent benefits including Bonus, Pension, Life Insurance, Private Medical & Company Share plan. You will be developing the company core applications (internal and client facing applications) utilising technologies such as ASP.NET, MVC, C#, Web API, REST, SQL Server, MS Dynamics CRM and Azure. Experience in front end web development including HTML, CSS, JavaScript and working in an Agile environment required. Develop new features/applications, requirements gathering, technical system design, architecture, software implementation, testing and live application support. You will be working in a small team of developers and have the opportunity to lead on internal development projects. This role will be based in their Eastbourne, East Sussex Office however they will consider Home Based Working with the occasional travel to the office.
First Recruitment Services Limited
Haywards Heath, Sussex
Our highly established IT based company is seeking to recruit a 1st/2nd Line IT Support Engineer. Due to the workplace location of this role, your own transport is essential! Our client specialises in providing a wide range of IT services, support, consultancy, project management and software development to business across the South East. The role specifics; Installing and configuring computer hardware, operating systems and applications. Monitoring and maintaining computer systems and networks. Talking staff/clients through a series of actions, either face to face or over the telephone. Troubleshooting system and network problems and diagnosing and solving hardware/software faults. Supporting the roll-out of new applications and systems. Prioritising and managing many open cases at one time. Testing and evaluating new technology. Monitoring and support cloud-based solutions. Skills required; Able to work under pressure and against timelines in a supporting role to senior engineers. Knowledge of one or all of the following Microsoft Windows Server environments including server (2008/2012), Exchange (2010/2013), Windows Terminal server, Windows SQL, Windows (7,10), Microsoft Office Applications, Antivirus/Antispam/Antispyware, Symantec Backup Exec / Computer Associates Arcserve / Cloud Backup Technology. Experience of carrying out hardware analysis and repairs on Servers, Workstations / Laptops and Thin Client and working with manufacturers to solve hardware issues. Experience delivering IT support for end users, ideally through a Value-Added Reseller (VAR). Good customer awareness, ability to manage customer expectations. Provide 1st/2nd line support Person Specification; Methodical/Organised Adaptable. Problem solver. Use own initiative/Self-motivated. Confident. Proficient in handling IT support calls. Good communication skills. Professional. Team player. Passionate about IT. The salary for this role is £28k - £30k dependent on experience and there is the opportunity for further training and to work overtime. This is a superb opportunity for anyone who loves IT and wants to work for a wonderful company! First Recruitment Services are acting as an employment agency for this vacancy.
Oct 16, 2019
Full time
Our highly established IT based company is seeking to recruit a 1st/2nd Line IT Support Engineer. Due to the workplace location of this role, your own transport is essential! Our client specialises in providing a wide range of IT services, support, consultancy, project management and software development to business across the South East. The role specifics; Installing and configuring computer hardware, operating systems and applications. Monitoring and maintaining computer systems and networks. Talking staff/clients through a series of actions, either face to face or over the telephone. Troubleshooting system and network problems and diagnosing and solving hardware/software faults. Supporting the roll-out of new applications and systems. Prioritising and managing many open cases at one time. Testing and evaluating new technology. Monitoring and support cloud-based solutions. Skills required; Able to work under pressure and against timelines in a supporting role to senior engineers. Knowledge of one or all of the following Microsoft Windows Server environments including server (2008/2012), Exchange (2010/2013), Windows Terminal server, Windows SQL, Windows (7,10), Microsoft Office Applications, Antivirus/Antispam/Antispyware, Symantec Backup Exec / Computer Associates Arcserve / Cloud Backup Technology. Experience of carrying out hardware analysis and repairs on Servers, Workstations / Laptops and Thin Client and working with manufacturers to solve hardware issues. Experience delivering IT support for end users, ideally through a Value-Added Reseller (VAR). Good customer awareness, ability to manage customer expectations. Provide 1st/2nd line support Person Specification; Methodical/Organised Adaptable. Problem solver. Use own initiative/Self-motivated. Confident. Proficient in handling IT support calls. Good communication skills. Professional. Team player. Passionate about IT. The salary for this role is £28k - £30k dependent on experience and there is the opportunity for further training and to work overtime. This is a superb opportunity for anyone who loves IT and wants to work for a wonderful company! First Recruitment Services are acting as an employment agency for this vacancy.
Service Desk Analyst Our client operate within the financial industry, as an investment manager which aims to help clients meet goals and prepare for their future challenges. With offices in a brand new site with a new team all aiming for high standards, versatile problem solving solutions and helping to build a reputation for the company across a wide range of teams, this company is leading the way in their field. We have multiple hires for this role and we are looking to shortlist and interview now, if you're interested, apply today. Job specification: Provide swift and efficient help to customers in order to fix their problems and answers questions in an effective manner. Work closely with 2nd and 3rd line service desk team in order to solve high-risk problems. Capture and report customer problems effectively in order to log issues to then be shared with other teams at shift changes. Experience in solving technical problems as well as fixing them, either in previous service desk role or similar. Technical requirements: Microsoft and O365 experience, including Windows 10 Microsoft 365 suite for creation and administering Security tooling ITIL Framework
Oct 16, 2019
Full time
Service Desk Analyst Our client operate within the financial industry, as an investment manager which aims to help clients meet goals and prepare for their future challenges. With offices in a brand new site with a new team all aiming for high standards, versatile problem solving solutions and helping to build a reputation for the company across a wide range of teams, this company is leading the way in their field. We have multiple hires for this role and we are looking to shortlist and interview now, if you're interested, apply today. Job specification: Provide swift and efficient help to customers in order to fix their problems and answers questions in an effective manner. Work closely with 2nd and 3rd line service desk team in order to solve high-risk problems. Capture and report customer problems effectively in order to log issues to then be shared with other teams at shift changes. Experience in solving technical problems as well as fixing them, either in previous service desk role or similar. Technical requirements: Microsoft and O365 experience, including Windows 10 Microsoft 365 suite for creation and administering Security tooling ITIL Framework
A superb opportunity has arisen to join & mentor the DevOps team of this major international corporation. The team are undertaking a major project migrating the Data Centres into the Cloud. Requiring strong Azure skills with experience of builds & configuration, the DevOps Engineer will utilise their skills to set up CI/CD pipelines, implement Containerisation using Kubernetes/AKS and act as the Azure Subject Matter Expert for the Infrastructure Operations team. Responsibilities Include: - Lead and mentor more junior team members. - Take technical ownership of the Devops and CI/CD initiative and configuration management. - Working closely with the development, Cloud Engineers, Operations, Security and Architects to build and maintain the Application deployment and to ensure all solutions are Secure by Design and Secure in Practice. - Responsible for ensuring that Design principles and development best practices are adapted to develop the Code. - Responsible for Code branching strategy - Act as a master trouble shooter and SME where required. - Create and maintain the documentations for knowledge sharing and training - Support the Devops and Cloud adoption to application teams and review current and proposed architecture and design deliverables and support as the SME for Devops, DevSecOps, CI/CD and cloud adoption. - Work with business stakeholders to identify strategic Devops adoption and automation requirements - Execute POCs and feasibility studies to validate next-gen product concepts and technologies leveraging results to guide business and technology decisions. - Work with Scrum masters and product owners and other functional teams to translate the roadmap into releases - Keep abreast of and gain expertise in the evolving technology and understand how new technologies could be applied to the Cloud estate. Skills Required: - Strong technical skills in Devops and Azure Cloud - CI/CD - Jenkins experience with Pipeline as a code - Docker or other Containerisation tools - Kubernetes or AKS - Terraform or similar - Ansible for Config. Management and Scripting - GIT - Jira, Confluence - Build Tools include Maven & Gradle - Code repository - Artifactory Interested Candidates with Azure skills should apply now and will receive initial feedback on their application within 72 hours.
Oct 16, 2019
Full time
A superb opportunity has arisen to join & mentor the DevOps team of this major international corporation. The team are undertaking a major project migrating the Data Centres into the Cloud. Requiring strong Azure skills with experience of builds & configuration, the DevOps Engineer will utilise their skills to set up CI/CD pipelines, implement Containerisation using Kubernetes/AKS and act as the Azure Subject Matter Expert for the Infrastructure Operations team. Responsibilities Include: - Lead and mentor more junior team members. - Take technical ownership of the Devops and CI/CD initiative and configuration management. - Working closely with the development, Cloud Engineers, Operations, Security and Architects to build and maintain the Application deployment and to ensure all solutions are Secure by Design and Secure in Practice. - Responsible for ensuring that Design principles and development best practices are adapted to develop the Code. - Responsible for Code branching strategy - Act as a master trouble shooter and SME where required. - Create and maintain the documentations for knowledge sharing and training - Support the Devops and Cloud adoption to application teams and review current and proposed architecture and design deliverables and support as the SME for Devops, DevSecOps, CI/CD and cloud adoption. - Work with business stakeholders to identify strategic Devops adoption and automation requirements - Execute POCs and feasibility studies to validate next-gen product concepts and technologies leveraging results to guide business and technology decisions. - Work with Scrum masters and product owners and other functional teams to translate the roadmap into releases - Keep abreast of and gain expertise in the evolving technology and understand how new technologies could be applied to the Cloud estate. Skills Required: - Strong technical skills in Devops and Azure Cloud - CI/CD - Jenkins experience with Pipeline as a code - Docker or other Containerisation tools - Kubernetes or AKS - Terraform or similar - Ansible for Config. Management and Scripting - GIT - Jira, Confluence - Build Tools include Maven & Gradle - Code repository - Artifactory Interested Candidates with Azure skills should apply now and will receive initial feedback on their application within 72 hours.
Support Developer - (JavaScript, Drupal, Java, CSS, XHTML, XML, PHP, Perl) - Brighton- £40-60k Our client, an innovative software (SaaS) company who specialise in publishing are looking for two Support Developers (JavaScript, Drupal, Java, CSS, XHTML, XML, PHP, Perl)to work in an established team on technical client implementations. Support Developer - (JavaScript, Drupal, Java, CSS, XHTML, XML, PHP, Perl) Responsibilities include the changes, documentation and customising of the live publication site. The clarification of customer SLA's. The Support Developer role will give you the opportunity for growth through helping to troubleshoot cases and fix errors. In search for a technologist with good communication skills who wants to expand professionally. Support Developer - (JavaScript, Drupal, Java, CSS, XHTML, XML, PHP, Perl) Are you a Support Developer with experience of resolving customer and user consultation issues? Are you a Support Developer with experience of one of the following technologies: JavaScript, Drupal, Java, CSS OR/AND XHTML, XML AND/OR scripting languages PHP OR Perl? Are you a Support Developer who creates solutions that adhere to design standards? Are you a Support Developer who can streamline processes and/or automate technical solutions to increase efficiency? Are you a Support Developer who can communicate frequently with team members on progress, design issues, escalations and decisions? If you like the sound of this job, then please apply. Support Developer - (JavaScript, Drupal, Java, CSS, XHTML, XML, PHP, Perl)
Oct 16, 2019
Full time
Support Developer - (JavaScript, Drupal, Java, CSS, XHTML, XML, PHP, Perl) - Brighton- £40-60k Our client, an innovative software (SaaS) company who specialise in publishing are looking for two Support Developers (JavaScript, Drupal, Java, CSS, XHTML, XML, PHP, Perl)to work in an established team on technical client implementations. Support Developer - (JavaScript, Drupal, Java, CSS, XHTML, XML, PHP, Perl) Responsibilities include the changes, documentation and customising of the live publication site. The clarification of customer SLA's. The Support Developer role will give you the opportunity for growth through helping to troubleshoot cases and fix errors. In search for a technologist with good communication skills who wants to expand professionally. Support Developer - (JavaScript, Drupal, Java, CSS, XHTML, XML, PHP, Perl) Are you a Support Developer with experience of resolving customer and user consultation issues? Are you a Support Developer with experience of one of the following technologies: JavaScript, Drupal, Java, CSS OR/AND XHTML, XML AND/OR scripting languages PHP OR Perl? Are you a Support Developer who creates solutions that adhere to design standards? Are you a Support Developer who can streamline processes and/or automate technical solutions to increase efficiency? Are you a Support Developer who can communicate frequently with team members on progress, design issues, escalations and decisions? If you like the sound of this job, then please apply. Support Developer - (JavaScript, Drupal, Java, CSS, XHTML, XML, PHP, Perl)
Product Manager (Agile, Product Manager, Diagrams, Flows) - Brighton- £40-60k Our client, an innovative software (SaaS) company who specialise in publishing are looking for Product Managers to work in an established team on technical client implementations. The role of Product Manager (Agile, Product Manager, Diagrams, Flows, Roadmap) Helping to prioritise the product roadmap as part of the product team, working with every level to define new features and qualifications criteria. You will lead the new feature and design phases. Whilst collaborating with the Development and Client Services team to work with the quality assurance team to fix errors and aid in testing. Leading execution in assigned product areas and push for resolution. You will regularly interact on a technical level creating use cases, flows, diagrams, API specifications and integration plans. Product Manager (Agile, Product Manager, Diagrams, Flows, Roadmap) Are you a Product Manager with experience in detailed technical user stories and use cases? Are you a Product Manager who is familiar with Agile processes and environments whilst defining key metrics for measuring product success? Are you a Product Manager is gets excited by new designs and innovative thinking? Are you a Product Manager who can build user experiences and platform capabilities for web products? Are you a Product Manager who can adapt to change? If you like the sound of this role, please apply. Product Manager (Agile, Product Manager, Diagrams, Flows, Roadmap)
Oct 16, 2019
Full time
Product Manager (Agile, Product Manager, Diagrams, Flows) - Brighton- £40-60k Our client, an innovative software (SaaS) company who specialise in publishing are looking for Product Managers to work in an established team on technical client implementations. The role of Product Manager (Agile, Product Manager, Diagrams, Flows, Roadmap) Helping to prioritise the product roadmap as part of the product team, working with every level to define new features and qualifications criteria. You will lead the new feature and design phases. Whilst collaborating with the Development and Client Services team to work with the quality assurance team to fix errors and aid in testing. Leading execution in assigned product areas and push for resolution. You will regularly interact on a technical level creating use cases, flows, diagrams, API specifications and integration plans. Product Manager (Agile, Product Manager, Diagrams, Flows, Roadmap) Are you a Product Manager with experience in detailed technical user stories and use cases? Are you a Product Manager who is familiar with Agile processes and environments whilst defining key metrics for measuring product success? Are you a Product Manager is gets excited by new designs and innovative thinking? Are you a Product Manager who can build user experiences and platform capabilities for web products? Are you a Product Manager who can adapt to change? If you like the sound of this role, please apply. Product Manager (Agile, Product Manager, Diagrams, Flows, Roadmap)
Job Title: SAP Business Analyst Do you have strong experience working with SAP Business One and Crystal Reports? Do you have proven expertise in SQL, VBA, SAP Business Objects, Access and Excel? Overview: Reporting to the Finance Manager, you will be responsible for design and implementation of reports on all aspects of the business, from tracking customer requests for service to analysing and..... click apply for full job details
Oct 15, 2019
Full time
Job Title: SAP Business Analyst Do you have strong experience working with SAP Business One and Crystal Reports? Do you have proven expertise in SQL, VBA, SAP Business Objects, Access and Excel? Overview: Reporting to the Finance Manager, you will be responsible for design and implementation of reports on all aspects of the business, from tracking customer requests for service to analysing and..... click apply for full job details
Trainee In Cyber Security ·Are you looking for an industry recognised online IT training solution that can lead to a permanent IT contracted position earning from £18k per annum ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology This is a course which on completion will lead to permanent employment...... click apply for full job details
Oct 15, 2019
Full time
Trainee In Cyber Security ·Are you looking for an industry recognised online IT training solution that can lead to a permanent IT contracted position earning from £18k per annum ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology This is a course which on completion will lead to permanent employment...... click apply for full job details
Trainee IT Support ·Are you looking for an industry recognised online IT training solution that leads to a permanent IT contracted position earning from £18k - £25k per annum. ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology If so, are you ideally suited for a career as an IT Support Specialist...... click apply for full job details
Oct 15, 2019
Full time
Trainee IT Support ·Are you looking for an industry recognised online IT training solution that leads to a permanent IT contracted position earning from £18k - £25k per annum. ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology If so, are you ideally suited for a career as an IT Support Specialist...... click apply for full job details
Job Title: SAP PSCD Consultant Location: Worthing Initial Duration: 6 Months Start Date: ASAP Would you like to join a global leader in consulting, technology services and digital transformation? Our client are at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms...... click apply for full job details
Oct 15, 2019
Contractor
Job Title: SAP PSCD Consultant Location: Worthing Initial Duration: 6 Months Start Date: ASAP Would you like to join a global leader in consulting, technology services and digital transformation? Our client are at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms...... click apply for full job details
William Alexander Recruitment Ltd
Brighton, Sussex
Unity Developer - C#/Unity - VR/AR Firm - Brighton A well-known VR/AR company are looking for a Unity Developer to join their team, based in Central Brighton. This is a permanent role paying £35,000 - £40,000 p/a. Individuals will be working the delivery of VR/AR projects with a range of end clients...... click apply for full job details
Oct 15, 2019
Full time
Unity Developer - C#/Unity - VR/AR Firm - Brighton A well-known VR/AR company are looking for a Unity Developer to join their team, based in Central Brighton. This is a permanent role paying £35,000 - £40,000 p/a. Individuals will be working the delivery of VR/AR projects with a range of end clients...... click apply for full job details
William Alexander Recruitment Ltd
Brighton, Sussex
Unity Developer - C#/Unity - VR/AR Firm - Brighton A well-known VR/AR company are looking for a Unity Developer to join their team, based in Central Brighton. This is a contract role paying up to £290 per day. Individuals will be working the delivery of VR/AR projects with a range of end clients...... click apply for full job details
Oct 15, 2019
Contractor
Unity Developer - C#/Unity - VR/AR Firm - Brighton A well-known VR/AR company are looking for a Unity Developer to join their team, based in Central Brighton. This is a contract role paying up to £290 per day. Individuals will be working the delivery of VR/AR projects with a range of end clients...... click apply for full job details
Role Summary: As a Web Operations SharePoint Site Collection Administrator, you will help provide first and second line support and assist in the maintenance of a large and dynamic web estate, utilizing SharePoint to provide Intranet, Extranet and Content Management solutions...... click apply for full job details
Oct 15, 2019
Full time
Role Summary: As a Web Operations SharePoint Site Collection Administrator, you will help provide first and second line support and assist in the maintenance of a large and dynamic web estate, utilizing SharePoint to provide Intranet, Extranet and Content Management solutions...... click apply for full job details
1st / 2nd Line Engineer - Office 365 - Worthing- £23,000 - £28,000 My client in Worthing has a new position available for a talented 1st / 2nd Line Engineer. They're looking for someone to come in and help implement and support client systems. This is a varied and interesting position within a reputable and fast growing company...... click apply for full job details
Oct 15, 2019
Full time
1st / 2nd Line Engineer - Office 365 - Worthing- £23,000 - £28,000 My client in Worthing has a new position available for a talented 1st / 2nd Line Engineer. They're looking for someone to come in and help implement and support client systems. This is a varied and interesting position within a reputable and fast growing company...... click apply for full job details
Software Engineer Contract Brighton 6 months An exciting and pioneering engineering firm based in Brighton are looking for an embedded software engineer...... click apply for full job details
Oct 15, 2019
Contractor
Software Engineer Contract Brighton 6 months An exciting and pioneering engineering firm based in Brighton are looking for an embedded software engineer...... click apply for full job details
Trainee IT Support ·Are you looking for an industry recognised online IT training solution that leads to a permanent IT contracted position earning from £18k - £25k per annum. ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology If so, are you ideally suited for a career as an IT Support Specialist...... click apply for full job details
Oct 15, 2019
Full time
Trainee IT Support ·Are you looking for an industry recognised online IT training solution that leads to a permanent IT contracted position earning from £18k - £25k per annum. ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology If so, are you ideally suited for a career as an IT Support Specialist...... click apply for full job details
Trainee IT Support ·Are you looking for an industry recognised online IT training solution that leads to a permanent IT contracted position earning from £18k - £25k per annum. ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology If so, are you ideally suited for a career as an IT Support Specialist...... click apply for full job details
Oct 15, 2019
Full time
Trainee IT Support ·Are you looking for an industry recognised online IT training solution that leads to a permanent IT contracted position earning from £18k - £25k per annum. ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology If so, are you ideally suited for a career as an IT Support Specialist...... click apply for full job details
Senior Cloud and Infrastructure Engineer Position: Permanent, Full Time Location: Brighton Salary: £50,000 - £55,000 /year + Benefits (as below) About Us We are an independent company, offering a refreshingly different experience to larger IT solutions providers. We select technology vendors that are at the top of their game so that our experts can design the real-world solutions our customers need...... click apply for full job details
Oct 15, 2019
Full time
Senior Cloud and Infrastructure Engineer Position: Permanent, Full Time Location: Brighton Salary: £50,000 - £55,000 /year + Benefits (as below) About Us We are an independent company, offering a refreshingly different experience to larger IT solutions providers. We select technology vendors that are at the top of their game so that our experts can design the real-world solutions our customers need...... click apply for full job details
Company description: EDF Energy is a core part of the EDF Group, one of the largest energy companies in Europe with key business operations in the UK, France, Italy and Belgium. We're the UK's largest producer of low-carbon electricity, the biggest supplier of electricity by volume in Great Britain, the largest supplier to British businesses and we employ more than 13,000 people...... click apply for full job details
Oct 15, 2019
Seasonal
Company description: EDF Energy is a core part of the EDF Group, one of the largest energy companies in Europe with key business operations in the UK, France, Italy and Belgium. We're the UK's largest producer of low-carbon electricity, the biggest supplier of electricity by volume in Great Britain, the largest supplier to British businesses and we employ more than 13,000 people...... click apply for full job details
As part of their effort to improve productivity, this rapidly growing company has recently adopted SAP Business One and require a SAP Business Analyst to drive the changes required to develop a fully integrated business intelligence system, with consistent and accurate data available to all business managers...... click apply for full job details
Oct 15, 2019
Full time
As part of their effort to improve productivity, this rapidly growing company has recently adopted SAP Business One and require a SAP Business Analyst to drive the changes required to develop a fully integrated business intelligence system, with consistent and accurate data available to all business managers...... click apply for full job details
Trainee In Cyber Security ·Are you looking for an industry recognised online IT training solution that can lead to a permanent IT contracted position earning from £18k per annum ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology This is a course which on completion will lead to permanent employment...... click apply for full job details
Oct 15, 2019
Full time
Trainee In Cyber Security ·Are you looking for an industry recognised online IT training solution that can lead to a permanent IT contracted position earning from £18k per annum ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology This is a course which on completion will lead to permanent employment...... click apply for full job details
Software Design Engineer C/C++ - West Sussex - Automotive Electronics - To £48K + Bonus + Flexitime + generous holiday + Relocation. Great opportunity for a Software Design Engineer with a strong academic history and proven C/C++ programming skills to work within a talented multi-site R&D team on the development of the very latest technology in driving safety and vehicle dynamics...... click apply for full job details
Oct 15, 2019
Full time
Software Design Engineer C/C++ - West Sussex - Automotive Electronics - To £48K + Bonus + Flexitime + generous holiday + Relocation. Great opportunity for a Software Design Engineer with a strong academic history and proven C/C++ programming skills to work within a talented multi-site R&D team on the development of the very latest technology in driving safety and vehicle dynamics...... click apply for full job details
Trainee In Cyber Security ·Are you looking for an industry recognised online IT training solution that can lead to a permanent IT contracted position earning from £18k per annum ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology This is a course which on completion will lead to permanent employment...... click apply for full job details
Oct 15, 2019
Full time
Trainee In Cyber Security ·Are you looking for an industry recognised online IT training solution that can lead to a permanent IT contracted position earning from £18k per annum ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology This is a course which on completion will lead to permanent employment...... click apply for full job details
Trainee IT Support ·Are you looking for an industry recognised online IT training solution that leads to a permanent IT contracted position earning from £18k - £25k per annum. ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology If so, are you ideally suited for a career as an IT Support Specialist...... click apply for full job details
Oct 15, 2019
Full time
Trainee IT Support ·Are you looking for an industry recognised online IT training solution that leads to a permanent IT contracted position earning from £18k - £25k per annum. ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology If so, are you ideally suited for a career as an IT Support Specialist...... click apply for full job details
PHP Developer Brighton Salary up to £30,000 Are you a PHP Developer starting out in your career or with some experience looking for exciting new projects to work on? Do you have a desire to be involved in a dynamic business that provides gold star service to their clients?..... click apply for full job details
Oct 15, 2019
Full time
PHP Developer Brighton Salary up to £30,000 Are you a PHP Developer starting out in your career or with some experience looking for exciting new projects to work on? Do you have a desire to be involved in a dynamic business that provides gold star service to their clients?..... click apply for full job details
Trainee In Cyber Security ·Are you looking for an industry recognised online IT training solution that can lead to a permanent IT contracted position earning from £18k per annum ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology This is a course which on completion will lead to permanent employment...... click apply for full job details
Oct 15, 2019
Full time
Trainee In Cyber Security ·Are you looking for an industry recognised online IT training solution that can lead to a permanent IT contracted position earning from £18k per annum ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology This is a course which on completion will lead to permanent employment...... click apply for full job details
Test Technician A growing clean technology business are looking to appoint a Test Technician to provide support the operation of tests stands, managing the test pieces and developing, improving and optimising procedures. As the Test Technician you will also build and maintain test stands. This is a fantastic opportunity to join an R&D focused organisation moving into manufacturing...... click apply for full job details
Oct 15, 2019
Full time
Test Technician A growing clean technology business are looking to appoint a Test Technician to provide support the operation of tests stands, managing the test pieces and developing, improving and optimising procedures. As the Test Technician you will also build and maintain test stands. This is a fantastic opportunity to join an R&D focused organisation moving into manufacturing...... click apply for full job details
Trainee IT Support ·Are you looking for an industry recognised online IT training solution that leads to a permanent IT contracted position earning from £18k - £25k per annum. ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology If so, are you ideally suited for a career as an IT Support Specialist...... click apply for full job details
Oct 15, 2019
Full time
Trainee IT Support ·Are you looking for an industry recognised online IT training solution that leads to a permanent IT contracted position earning from £18k - £25k per annum. ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology If so, are you ideally suited for a career as an IT Support Specialist...... click apply for full job details
*** Experience of airport operational systems, baggage handling and passenger automation is highly desirable *** IT Business Analyst / Solution Partner The position is available to a candidate who is proactive, energetic and innovative. This role will develop products, systems and services for our internal customers to change the industry...... click apply for full job details
Oct 15, 2019
Full time
*** Experience of airport operational systems, baggage handling and passenger automation is highly desirable *** IT Business Analyst / Solution Partner The position is available to a candidate who is proactive, energetic and innovative. This role will develop products, systems and services for our internal customers to change the industry...... click apply for full job details
Trainee IT Support ·Are you looking for an industry recognised online IT training solution that leads to a permanent IT contracted position earning from £18k - £25k per annum. ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology If so, are you ideally suited for a career as an IT Support Specialist...... click apply for full job details
Oct 15, 2019
Full time
Trainee IT Support ·Are you looking for an industry recognised online IT training solution that leads to a permanent IT contracted position earning from £18k - £25k per annum. ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology If so, are you ideally suited for a career as an IT Support Specialist...... click apply for full job details
Trainee In Cyber Security ·Are you looking for an industry recognised online IT training solution that can lead to a permanent IT contracted position earning from £18k per annum ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology This is a course which on completion will lead to permanent employment...... click apply for full job details
Oct 15, 2019
Full time
Trainee In Cyber Security ·Are you looking for an industry recognised online IT training solution that can lead to a permanent IT contracted position earning from £18k per annum ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology This is a course which on completion will lead to permanent employment...... click apply for full job details
Customer Support Advisor/ Technical Support Advisor Are you a customer services professional who has an interest in IT? Looking for your next step in your career? My client, the UKs leading provider of B2B IT solutions is currently recruiting for a number of customer service professionals with an interest in IT to join their service desk teams based in Horsham. There are a variety of positions available including day & night shifts available to suit anyone's needs. In the role, you will be responsible for providing support across a variety of IT areas including connectivity, WIFI, broadband and more. As a hybrid analyst your time will be split between providing technical support and also excellent customer service to deal with queries and complaints coming from customers. To be successful, all that's required is: Outstanding communications skills A customer services background An appreciation for technology (desire to learn) If interested please click apply today. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age
Oct 15, 2019
Full time
Customer Support Advisor/ Technical Support Advisor Are you a customer services professional who has an interest in IT? Looking for your next step in your career? My client, the UKs leading provider of B2B IT solutions is currently recruiting for a number of customer service professionals with an interest in IT to join their service desk teams based in Horsham. There are a variety of positions available including day & night shifts available to suit anyone's needs. In the role, you will be responsible for providing support across a variety of IT areas including connectivity, WIFI, broadband and more. As a hybrid analyst your time will be split between providing technical support and also excellent customer service to deal with queries and complaints coming from customers. To be successful, all that's required is: Outstanding communications skills A customer services background An appreciation for technology (desire to learn) If interested please click apply today. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age
Job Description Job Title: Service Desk Analyst - Days & Nights Role: Permanent, Full Time Location: Horsham Salary: Up to £20,000 plus 20% Shift Allowance This role will be 4 on 4 off shifts, compromising of 12 hours shifts either between 7:00am - 7:00pm or 7:00pm - 7:00am alternating days and nights. The primary function of this role is to log new incidents/service requests reported by my client's customers and provide a technical response, and achieving immediate resolution where possible or alternatively performing diagnostics to identify the best possible next escalation path. This position will require a high level of attention to detail capturing all information from the customer to enable speedy diagnosis and resolutions where possible. It will also require the ability to be able to build rapport and maintain strong relationships with my client's customers to help drive and improve their quality of service. Responsibilities: Logging new incidents and service requests received by email, telephone or customer portal Providing technical response to client end-users and Service Desks Provide immediate resolution over the phone where possible Completing IT and telephony system maintenance. Responding to monitoring alerts to identify and take appropriate action to avoid service impact. Escalating incidents or service requests when necessary to the appropriate internal or external skill group, ensuring effective handover of diagnostics. Building and maintain relationships with colleagues, client contacts and internal stakeholders i.e. service management Qualifications Previous Customer Service experience is essential. Experience with Mitel, Cisco, Skype for Business, Windows Service and Active Directory is desirable. Technical helpdesk experience with a proven ability to perform technical diagnostics is desirable. Demonstrable understanding of and ability to work with ICT and technologies is desirable. The ability to communicate with clients on a technical level to provide resolutions. Strong attention to detail to be able to capture all information from customers The ability to build and maintain strong relationships with customer to drive and improve their quality of service.
Oct 15, 2019
Full time
Job Description Job Title: Service Desk Analyst - Days & Nights Role: Permanent, Full Time Location: Horsham Salary: Up to £20,000 plus 20% Shift Allowance This role will be 4 on 4 off shifts, compromising of 12 hours shifts either between 7:00am - 7:00pm or 7:00pm - 7:00am alternating days and nights. The primary function of this role is to log new incidents/service requests reported by my client's customers and provide a technical response, and achieving immediate resolution where possible or alternatively performing diagnostics to identify the best possible next escalation path. This position will require a high level of attention to detail capturing all information from the customer to enable speedy diagnosis and resolutions where possible. It will also require the ability to be able to build rapport and maintain strong relationships with my client's customers to help drive and improve their quality of service. Responsibilities: Logging new incidents and service requests received by email, telephone or customer portal Providing technical response to client end-users and Service Desks Provide immediate resolution over the phone where possible Completing IT and telephony system maintenance. Responding to monitoring alerts to identify and take appropriate action to avoid service impact. Escalating incidents or service requests when necessary to the appropriate internal or external skill group, ensuring effective handover of diagnostics. Building and maintain relationships with colleagues, client contacts and internal stakeholders i.e. service management Qualifications Previous Customer Service experience is essential. Experience with Mitel, Cisco, Skype for Business, Windows Service and Active Directory is desirable. Technical helpdesk experience with a proven ability to perform technical diagnostics is desirable. Demonstrable understanding of and ability to work with ICT and technologies is desirable. The ability to communicate with clients on a technical level to provide resolutions. Strong attention to detail to be able to capture all information from customers The ability to build and maintain strong relationships with customer to drive and improve their quality of service.
IT Asset Lead - Hardware Asset Management - Horsham (West Sussex) Salary: £50,000 - 60,000k Per Annum Job Description Global Investment Banking firm are looking for an IT Asset Lead to join the company in an exciting period of growth where there has been major investment into their tech and staff environment. The primary role of the IT Asset Lead will be driving change to the existing asset management capability for both software and hardware. Role & Responsibilities Define and implement changes to ensure there is a highly effective asset management going forward Review and document the existing process and identified changes Implementation of policies and standards governing hardware asset management Govern processes involving risk and effectiveness Liaise with Change, Configuration Management and Governance teams to strive for continuous improvement Skills & Qualifications Experience in multi-disciplinary teams IT asset Management experience IAITAM certification ServiceNow experience desirable Experience automating reports This is an excellent opportunity to join a company who is in a period of heavy investment into their tech and workplace environment for the benefit of their staff. If you're interested with this IT Asset Lead role and want to discuss this exciting opportunity further, please call or on .
Oct 15, 2019
Full time
IT Asset Lead - Hardware Asset Management - Horsham (West Sussex) Salary: £50,000 - 60,000k Per Annum Job Description Global Investment Banking firm are looking for an IT Asset Lead to join the company in an exciting period of growth where there has been major investment into their tech and staff environment. The primary role of the IT Asset Lead will be driving change to the existing asset management capability for both software and hardware. Role & Responsibilities Define and implement changes to ensure there is a highly effective asset management going forward Review and document the existing process and identified changes Implementation of policies and standards governing hardware asset management Govern processes involving risk and effectiveness Liaise with Change, Configuration Management and Governance teams to strive for continuous improvement Skills & Qualifications Experience in multi-disciplinary teams IT asset Management experience IAITAM certification ServiceNow experience desirable Experience automating reports This is an excellent opportunity to join a company who is in a period of heavy investment into their tech and workplace environment for the benefit of their staff. If you're interested with this IT Asset Lead role and want to discuss this exciting opportunity further, please call or on .
2nd Line IT Support Engineer - East Grinstead - Office 365 - £23K - £27K A leading IT Solutions Provider is looking for a new 2nd Line IT Support Engineer to join their fun and vibrant office in Wrotham!..... click apply for full job details
Oct 15, 2019
Full time
2nd Line IT Support Engineer - East Grinstead - Office 365 - £23K - £27K A leading IT Solutions Provider is looking for a new 2nd Line IT Support Engineer to join their fun and vibrant office in Wrotham!..... click apply for full job details
Trainee IT Support ·Are you looking for an industry recognised online IT training solution that leads to a permanent IT contracted position earning from £18k - £25k per annum. ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology If so, are you ideally suited for a career as an IT Support Specialist...... click apply for full job details
Oct 15, 2019
Full time
Trainee IT Support ·Are you looking for an industry recognised online IT training solution that leads to a permanent IT contracted position earning from £18k - £25k per annum. ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology If so, are you ideally suited for a career as an IT Support Specialist...... click apply for full job details
Trainee In Cyber Security ·Are you looking for an industry recognised online IT training solution that can lead to a permanent IT contracted position earning from £18k per annum ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology This is a course which on completion will lead to permanent employment...... click apply for full job details
Oct 15, 2019
Full time
Trainee In Cyber Security ·Are you looking for an industry recognised online IT training solution that can lead to a permanent IT contracted position earning from £18k per annum ·Are you technically minded ·Do your family and friends call you to help them with their computers ·Do you have a passion for technology This is a course which on completion will lead to permanent employment...... click apply for full job details
Service Desk Manager - East Grinstead - Office 365 - £32K A leading IT Solutions Provider is looking for a Service Desk Manager to join their fun and vibrant office in East Grinstead! You will be taking the lead on interesting and technical 2nd line support solutions as well as working on infrastructure and networking projects for a wide array of clients, making no two days the same!..... click apply for full job details
Oct 15, 2019
Full time
Service Desk Manager - East Grinstead - Office 365 - £32K A leading IT Solutions Provider is looking for a Service Desk Manager to join their fun and vibrant office in East Grinstead! You will be taking the lead on interesting and technical 2nd line support solutions as well as working on infrastructure and networking projects for a wide array of clients, making no two days the same!..... click apply for full job details
Who we're looking for We're looking for an 2nd Line engineer for Office 365 who thrives on helping others give the best possible technical service. We've got a new site, new teams, and new ways of working. So we want someone who can build, lead, support and coach their team. You'll challenge your team members to fix our internal customers' problems quickly. And you'll help them work together with other teams to deliver great service all the time. You'll be on the frontline - busy, hands-on, and can-do. Making sure your team have everything they need to do their best. And always looking for ways to improve our service. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 4,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The Base You'll be based at our new Broadlands Business Campus near Horsham in West Sussex. That's home to our new Technology Operations Centre. It's a brand new site, and a brand new team, putting digital first. So we're looking for people who are excited about setting things up, shaking things up, and working across teams. It's a chance to shape how we work rather than slot into an established structure. It'll have same high standards and international reputation as our HQ in the City of London, without being in the city: a big, countryside campus (and no commute on the Tube) means life will feel a little different. The Team We support our international offices by developing, rolling out and maintaining our systems and processes, using cutting-edge software and hardware. Our new Broadlands Business Campus means there's a great working environment for the team. Our team has shifts, so you may be working early mornings, evenings and weekends. What you'll do • Part of the global team to support the global Office 365, Exchange and Mobile Services. • Dealing with incoming incidents and end to end management of your queue. • Taking ownership of incidents and managing them in a logical and methodical manner • Work closely with the Desktop, Wintel, UC, and Network Engineers • Proactively monitor and troubleshoot all IT incidents in adherence to SLAs. • Mentoring level 1 support staff and assisting them as required • Provide rapid diagnosis of client applications primarily focused on Outlook and other Office 365 services and associated clients. • Prompt escalation of Incidents to 3rd level resolution teams or Third Party Suppliers as necessary • Completing analysis of closed tickets to identify trends and to provide training or technical improvements to minimize future tickets • Prepare documentation and training guides to develop the IT knowledgebase and support the IT Helpdesk team as necessary. • Engage with the wider Schroders support teams in the management and resolution of major incidents and problems. • Make sure we're consistent around the world, by working with your peers to hand over, follow through and fix internal customers' problems and to improve common processes and controls • Capture and share the right information about customers' issues in ServiceNow • Uphold our standards, processes and policies The knowledge, experience and qualifications you need •Two years or more of service desk support experience •Experience of maintaining a great service across different time zones •Good foundational knowledge of core Microsoft technologies - Active Directory, AAD, DNS, DHCP, Conditional Access •Experience in supporting Office 365 suite of products like Exchange, Teams, Planner, Intune, etc. •Good knowledge of supporting Microsoft Exchange 2016, Exchange Online and associated clients •Windows Desktop Operating Systems - Windows 7 and Windows 10 •Experiencing in support EMM services like MobileIron, Intune & BlackBerry The knowledge, experience and qualifications that will help • Knowledge, experience or a qualification in the ITIL Framework • Certification as a Microsoft Certified Professional (MCP) or equivalent What you'll be like • A great problem solver with the knack of coaching others to do the same • A really good communicator - great at listening, persuading, influencing and negotiating • Strongly customer-focused, used to providing support to demanding users • Self-motivated and enthusiastic • The ability to work as part of a team across time zones and to share information and lessons learned with the wider technical team. • A real attention to detail • Able to work under pressure and with tight deadlines • Flexible and willing to learn - how we work in this new hub will evolve, so you'll need to adapt We're looking for the best, whoever they are Schroders is an equal opportunities employer. You're welcome here whatever your sex, marital status, ethnic origin, sexual orientation, religious belief or age.
Oct 15, 2019
Full time
Who we're looking for We're looking for an 2nd Line engineer for Office 365 who thrives on helping others give the best possible technical service. We've got a new site, new teams, and new ways of working. So we want someone who can build, lead, support and coach their team. You'll challenge your team members to fix our internal customers' problems quickly. And you'll help them work together with other teams to deliver great service all the time. You'll be on the frontline - busy, hands-on, and can-do. Making sure your team have everything they need to do their best. And always looking for ways to improve our service. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 4,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The Base You'll be based at our new Broadlands Business Campus near Horsham in West Sussex. That's home to our new Technology Operations Centre. It's a brand new site, and a brand new team, putting digital first. So we're looking for people who are excited about setting things up, shaking things up, and working across teams. It's a chance to shape how we work rather than slot into an established structure. It'll have same high standards and international reputation as our HQ in the City of London, without being in the city: a big, countryside campus (and no commute on the Tube) means life will feel a little different. The Team We support our international offices by developing, rolling out and maintaining our systems and processes, using cutting-edge software and hardware. Our new Broadlands Business Campus means there's a great working environment for the team. Our team has shifts, so you may be working early mornings, evenings and weekends. What you'll do • Part of the global team to support the global Office 365, Exchange and Mobile Services. • Dealing with incoming incidents and end to end management of your queue. • Taking ownership of incidents and managing them in a logical and methodical manner • Work closely with the Desktop, Wintel, UC, and Network Engineers • Proactively monitor and troubleshoot all IT incidents in adherence to SLAs. • Mentoring level 1 support staff and assisting them as required • Provide rapid diagnosis of client applications primarily focused on Outlook and other Office 365 services and associated clients. • Prompt escalation of Incidents to 3rd level resolution teams or Third Party Suppliers as necessary • Completing analysis of closed tickets to identify trends and to provide training or technical improvements to minimize future tickets • Prepare documentation and training guides to develop the IT knowledgebase and support the IT Helpdesk team as necessary. • Engage with the wider Schroders support teams in the management and resolution of major incidents and problems. • Make sure we're consistent around the world, by working with your peers to hand over, follow through and fix internal customers' problems and to improve common processes and controls • Capture and share the right information about customers' issues in ServiceNow • Uphold our standards, processes and policies The knowledge, experience and qualifications you need •Two years or more of service desk support experience •Experience of maintaining a great service across different time zones •Good foundational knowledge of core Microsoft technologies - Active Directory, AAD, DNS, DHCP, Conditional Access •Experience in supporting Office 365 suite of products like Exchange, Teams, Planner, Intune, etc. •Good knowledge of supporting Microsoft Exchange 2016, Exchange Online and associated clients •Windows Desktop Operating Systems - Windows 7 and Windows 10 •Experiencing in support EMM services like MobileIron, Intune & BlackBerry The knowledge, experience and qualifications that will help • Knowledge, experience or a qualification in the ITIL Framework • Certification as a Microsoft Certified Professional (MCP) or equivalent What you'll be like • A great problem solver with the knack of coaching others to do the same • A really good communicator - great at listening, persuading, influencing and negotiating • Strongly customer-focused, used to providing support to demanding users • Self-motivated and enthusiastic • The ability to work as part of a team across time zones and to share information and lessons learned with the wider technical team. • A real attention to detail • Able to work under pressure and with tight deadlines • Flexible and willing to learn - how we work in this new hub will evolve, so you'll need to adapt We're looking for the best, whoever they are Schroders is an equal opportunities employer. You're welcome here whatever your sex, marital status, ethnic origin, sexual orientation, religious belief or age.
Who we're looking for Due to a major IT restructuring programme we have a new site near Horsham that needs new teams with new ways of working. You may have already made a career out of IT or you may still be finding your feet, but either way, as long as you are not afraid of hard work in a challenging environment, we still want to hear from you. Although processes and procedures will be in place from the start, you will still have the opportunity to provide input to improve and refine the service that we offer moving forwards. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 4,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The base You'll be based at our new Broadlands Business Campus near Horsham in West Sussex. That's home to our new Technology Operations Centre. It's a brand new site, and a brand new team, putting digital first. So we're looking for people who are excited about setting things up, shaking things up, and working across teams. It's a chance to shape how we work rather than slot into an established structure. It'll have same high standards and international reputation as our HQ in the City of London, without being in the city: a big, countryside campus (and no commute on the Tube) means life will feel a little different. The team As a member of the Global Hosting team working within the Technology Operations Centre you will be part of the wider Technology family, working alongside (sometimes physically, sometimes virtually) colleagues in all serviceline's around the world. Global Hosting are responsible for the Wintel, Unix / Solaris, Storage, Database, Backups, Cloud and Automation serviceline's, from an operational perspective through to design and delivery. As such, you and other team members at all levels will have a huge amount of experience between you to help each other where needed. What you'll do •Work as part of a Global multi-locational cross-matrix team in a dynamic and high pressured environment •Adhere to the Serviceline's Global Policies and Standards •Attend training courses related to the Serviceline as well as taking ownership of your own career progression through continual learning •Form a professional working relationship with all levels of the Global Serviceline including the Service Desk, Operations, Engineering teams and external vendors in order to share, assist and learn as well as to ensure cohesive incident ownership and resolution •Proactively own incidents, problems, issues and change requests whilst adhering to the documented processes within the scope of the Global Serviceline whilst adhering to SLA's and OLA's where relevant •Provide an excellent level of ticket management throughout the incident, change, problem or issue, and escalate within agreed guidelines and timelines •Act as a technical resource for Change Requests, maintenance, firmware upgrades and recurring patch cycles within the scope of the Global Serviceline •Utilise documented Standard Operating Procedures and other documentation provided •Highlight any cost saving, shift left or automation opportunities, gaps or possible improvements in the Standard Operating Procedure library, other support documentation and general processes within the Serviceline as part of the Continual Service Improvement process. •Adhere to Schroders Information Security and Compliance policies and standards within the Global Serviceline •Provide the highest level of internal customer service during direct or indirect customer interaction •Shift work, weekend work and being on-call will be required The knowledge, experience and qualifications you need •Experience of managing a ticket based workload •Experience providing support using documented operating procedures and processes •Oracle Professional certification •Ability to effectively and efficiently prioritise and execute tasks within a high pressured environment Knowledge of the following •Oracle 10 onwards •High Availability using Oracle Dataguard •Experience of Oracle E-Business Suite •*NIX administrative skills •Experience of delivering improvement through debugging code and optimising queries •Creation and development of scheduled database maintenance routines •Active Directory in relation to databases •Bash, scripting and automation in relation to databases •Security and vulnerability based approach to security hardening The knowledge, experience and qualifications that will help •Experience of working in the financial sector •Experience, knowledge or a qualification in the ITIL Framework •Experience of ServiceNow •Experience of Azure administration •Knowledge of storage and backup solutions •Working in an Agile environment •A degree-level qualification in a computing or technical discipline We're looking for the best, whoever they are Schroders is an equal opportunities employer. You're welcome here whatever your sex, marital status, ethnic origin, sexual orientation, religious belief or age. .
Oct 15, 2019
Full time
Who we're looking for Due to a major IT restructuring programme we have a new site near Horsham that needs new teams with new ways of working. You may have already made a career out of IT or you may still be finding your feet, but either way, as long as you are not afraid of hard work in a challenging environment, we still want to hear from you. Although processes and procedures will be in place from the start, you will still have the opportunity to provide input to improve and refine the service that we offer moving forwards. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 4,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The base You'll be based at our new Broadlands Business Campus near Horsham in West Sussex. That's home to our new Technology Operations Centre. It's a brand new site, and a brand new team, putting digital first. So we're looking for people who are excited about setting things up, shaking things up, and working across teams. It's a chance to shape how we work rather than slot into an established structure. It'll have same high standards and international reputation as our HQ in the City of London, without being in the city: a big, countryside campus (and no commute on the Tube) means life will feel a little different. The team As a member of the Global Hosting team working within the Technology Operations Centre you will be part of the wider Technology family, working alongside (sometimes physically, sometimes virtually) colleagues in all serviceline's around the world. Global Hosting are responsible for the Wintel, Unix / Solaris, Storage, Database, Backups, Cloud and Automation serviceline's, from an operational perspective through to design and delivery. As such, you and other team members at all levels will have a huge amount of experience between you to help each other where needed. What you'll do •Work as part of a Global multi-locational cross-matrix team in a dynamic and high pressured environment •Adhere to the Serviceline's Global Policies and Standards •Attend training courses related to the Serviceline as well as taking ownership of your own career progression through continual learning •Form a professional working relationship with all levels of the Global Serviceline including the Service Desk, Operations, Engineering teams and external vendors in order to share, assist and learn as well as to ensure cohesive incident ownership and resolution •Proactively own incidents, problems, issues and change requests whilst adhering to the documented processes within the scope of the Global Serviceline whilst adhering to SLA's and OLA's where relevant •Provide an excellent level of ticket management throughout the incident, change, problem or issue, and escalate within agreed guidelines and timelines •Act as a technical resource for Change Requests, maintenance, firmware upgrades and recurring patch cycles within the scope of the Global Serviceline •Utilise documented Standard Operating Procedures and other documentation provided •Highlight any cost saving, shift left or automation opportunities, gaps or possible improvements in the Standard Operating Procedure library, other support documentation and general processes within the Serviceline as part of the Continual Service Improvement process. •Adhere to Schroders Information Security and Compliance policies and standards within the Global Serviceline •Provide the highest level of internal customer service during direct or indirect customer interaction •Shift work, weekend work and being on-call will be required The knowledge, experience and qualifications you need •Experience of managing a ticket based workload •Experience providing support using documented operating procedures and processes •Oracle Professional certification •Ability to effectively and efficiently prioritise and execute tasks within a high pressured environment Knowledge of the following •Oracle 10 onwards •High Availability using Oracle Dataguard •Experience of Oracle E-Business Suite •*NIX administrative skills •Experience of delivering improvement through debugging code and optimising queries •Creation and development of scheduled database maintenance routines •Active Directory in relation to databases •Bash, scripting and automation in relation to databases •Security and vulnerability based approach to security hardening The knowledge, experience and qualifications that will help •Experience of working in the financial sector •Experience, knowledge or a qualification in the ITIL Framework •Experience of ServiceNow •Experience of Azure administration •Knowledge of storage and backup solutions •Working in an Agile environment •A degree-level qualification in a computing or technical discipline We're looking for the best, whoever they are Schroders is an equal opportunities employer. You're welcome here whatever your sex, marital status, ethnic origin, sexual orientation, religious belief or age. .
Who we're looking for We're looking for an Availability and Capacity Manager who thrives on ensuring technology services are monitored, reported, and available across the estate. We've got a new site, new teams, and new ways of working. So we want someone who can build, lead, and take responsibility of this new area. You'll challenge the Technical service owners to manage the capacity and availability of the services in their Capability areas, to ensure availability of critical and everyday resources at a justifiable cost. And you'll help them to report on this information, determine corrective actions, and deliver great service all the time. As part of the new Governance team, you'll provide complete visibility and oversight of availability and capacity management across Infrastructure and Production Services. You'll be on the frontline - busy, hands-on, and can-do. Making sure the Capability teams have everything they need to do their best. And always looking for ways to improve our service. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 4,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The base You'll be based at our new Broadlands Business Campus near Horsham in West Sussex. That's home to our new Technology Operations Centre. It's a brand new site, and a brand new team, putting digital first. So we're looking for people who are excited about setting things up, shaking things up, and working across teams. It's a chance to shape how we work rather than slot into an established structure. It'll have same high standards and international reputation as our HQ in the City of London, without being in the city: a big, countryside campus (and no commute on the Tube) means life will feel a little different. The team The role is part of a brand new global Governance team, so we're looking for people who are excited about setting things up, shaking things up, and working across teams. It's a chance to shape how we work rather than slot into an established structure. We support our international offices by developing, rolling out and maintaining our systems and processes, using cutting-edge software and hardware. Our new Broadlands Business Campus means there's a great working environment for the team. We know that helping you balance personal and professional commitments is a big part of that, so we're open to flexible working. You can do this job from 3 to 5 days per week. What you'll do Establish an Availability and Capacity Management oversight service within Infrastructure and Production Services globally Work with and support the technical teams to ensure consistency, visibility and accuracy of availability and capacity data and reporting for all technical services Make sure we're consistent around the world, by working with the teams to follow through and fix availability and capacity issues and to improve common processes and controls to ensure availability of critical and everyday resources at a justifiable cost Produce governance packs to report management information on progress and risk relating to availability and capacity management, and present your proposals for improving compliance, effectiveness and efficiency across the estate Nurture good team collaboration by working with team members to achieving sustained availability to meet service requirements, streamline and simplify reporting requirements, make tangible savings and reduce risk Keep improving the Governance team's service, by gathering and reporting suggestions for improving customer satisfaction and reducing risk Keep up to date with changing availability and resilience requirements Uphold our standards, processes and policies The knowledge, experience and qualifications you need Experience in an availability and capacity monitoring and oversight role or similar Familiarity of a technology estate, including software, hardware and cloud services Experience of understanding customers, managing data, producing reports, and meeting business expectations Experience of processes to keep improving service Experience of maintaining a great service across different time zones Good with Microsoft-based operating systems, especially Windows 10 Experience of the Microsoft Office365 suite The knowledge, experience and qualifications that will help Knowledge or experience of monitoring and availability tools, e.g. LogicMonitor What you'll be like A motivating, challenging and supportive contributor A great problem solver with the knack of coaching others to do the same A really good communicator - great at listening, persuading, influencing and negotiating Self-motivated and enthusiastic Good at working in a team, and with other teams A real attention to detail Able to work under pressure and with tight deadlines Flexible and willing to learn - how we work in this new team will evolve, so you'll need to adapt We're looking for the best, whoever they are Schroders is an equal opportunities employer. You're welcome here whatever your sex, marital status, ethnic origin, sexual orientation, religious belief or age.
Oct 15, 2019
Full time
Who we're looking for We're looking for an Availability and Capacity Manager who thrives on ensuring technology services are monitored, reported, and available across the estate. We've got a new site, new teams, and new ways of working. So we want someone who can build, lead, and take responsibility of this new area. You'll challenge the Technical service owners to manage the capacity and availability of the services in their Capability areas, to ensure availability of critical and everyday resources at a justifiable cost. And you'll help them to report on this information, determine corrective actions, and deliver great service all the time. As part of the new Governance team, you'll provide complete visibility and oversight of availability and capacity management across Infrastructure and Production Services. You'll be on the frontline - busy, hands-on, and can-do. Making sure the Capability teams have everything they need to do their best. And always looking for ways to improve our service. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 4,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The base You'll be based at our new Broadlands Business Campus near Horsham in West Sussex. That's home to our new Technology Operations Centre. It's a brand new site, and a brand new team, putting digital first. So we're looking for people who are excited about setting things up, shaking things up, and working across teams. It's a chance to shape how we work rather than slot into an established structure. It'll have same high standards and international reputation as our HQ in the City of London, without being in the city: a big, countryside campus (and no commute on the Tube) means life will feel a little different. The team The role is part of a brand new global Governance team, so we're looking for people who are excited about setting things up, shaking things up, and working across teams. It's a chance to shape how we work rather than slot into an established structure. We support our international offices by developing, rolling out and maintaining our systems and processes, using cutting-edge software and hardware. Our new Broadlands Business Campus means there's a great working environment for the team. We know that helping you balance personal and professional commitments is a big part of that, so we're open to flexible working. You can do this job from 3 to 5 days per week. What you'll do Establish an Availability and Capacity Management oversight service within Infrastructure and Production Services globally Work with and support the technical teams to ensure consistency, visibility and accuracy of availability and capacity data and reporting for all technical services Make sure we're consistent around the world, by working with the teams to follow through and fix availability and capacity issues and to improve common processes and controls to ensure availability of critical and everyday resources at a justifiable cost Produce governance packs to report management information on progress and risk relating to availability and capacity management, and present your proposals for improving compliance, effectiveness and efficiency across the estate Nurture good team collaboration by working with team members to achieving sustained availability to meet service requirements, streamline and simplify reporting requirements, make tangible savings and reduce risk Keep improving the Governance team's service, by gathering and reporting suggestions for improving customer satisfaction and reducing risk Keep up to date with changing availability and resilience requirements Uphold our standards, processes and policies The knowledge, experience and qualifications you need Experience in an availability and capacity monitoring and oversight role or similar Familiarity of a technology estate, including software, hardware and cloud services Experience of understanding customers, managing data, producing reports, and meeting business expectations Experience of processes to keep improving service Experience of maintaining a great service across different time zones Good with Microsoft-based operating systems, especially Windows 10 Experience of the Microsoft Office365 suite The knowledge, experience and qualifications that will help Knowledge or experience of monitoring and availability tools, e.g. LogicMonitor What you'll be like A motivating, challenging and supportive contributor A great problem solver with the knack of coaching others to do the same A really good communicator - great at listening, persuading, influencing and negotiating Self-motivated and enthusiastic Good at working in a team, and with other teams A real attention to detail Able to work under pressure and with tight deadlines Flexible and willing to learn - how we work in this new team will evolve, so you'll need to adapt We're looking for the best, whoever they are Schroders is an equal opportunities employer. You're welcome here whatever your sex, marital status, ethnic origin, sexual orientation, religious belief or age.
Who we're looking for Due to a major IT restructuring programme we have a new site near Horsham that needs new teams with new ways of working. You may have already made a career out of IT or you may still be finding your feet, but either way, as long as you are not afraid of hard work in a challenging environment, we still want to hear from you. Although processes and procedures will be in place from the start, you will still have the opportunity to provide input to improve and refine the service that we offer moving forwards. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 4,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The base You'll be based at our new Broadlands Business Campus near Horsham in West Sussex. That's home to our new Technology Operations Centre. It's a brand new site, and a brand new team, putting digital first. So we're looking for people who are excited about setting things up, shaking things up, and working across teams. It's a chance to shape how we work rather than slot into an established structure. It'll have same high standards and international reputation as our HQ in the City of London, without being in the city: a big, countryside campus (and no commute on the Tube) means life will feel a little different. The team As a member of the Global Hosting team working within the Technology Operations Centre you will be part of the wider Technology family, working alongside (sometimes physically, sometimes virtually) colleagues in all serviceline's around the world. Global Hosting are responsible for the Wintel, Unix / Solaris, Storage, Database, Backups, Cloud and Automation serviceline's, from an operational perspective through to design and delivery. As such, you and other team members at all levels will have a huge amount of experience between you to help each other where needed. What You Will Do •Work as part of a Global multi-locational cross-matrix team in a dynamic and high pressured environment •Adhere to the Serviceline's Global Policies and Standards •Attend training courses related to the Serviceline as well as taking ownership of your own career progression through continual learning •Form a professional working relationship with all levels of the Global Serviceline including the Service Desk, Operations, Engineering teams and external vendors in order to share, assist and learn as well as to ensure cohesive incident ownership and resolution •Proactively own incidents, problems, issues and change requests whilst adhering to the documented processes within the scope of the Global Serviceline whilst adhering to SLA's and OLA's where relevant •Provide an excellent level of ticket management throughout the incident, change, problem or issue, and escalate within agreed guidelines and timelines •Act as a technical resource for Change Requests, maintenance, firmware upgrades and recurring patch cycles within the scope of the Global Serviceline •Utilise documented Standard Operating Procedures and other documentation provided •Highlight any cost saving, shift left or automation opportunities, gaps or possible improvements in the Standard Operating Procedure library, other support documentation and general processes within the Serviceline as part of the Continual Service Improvement process. •Adhere to Schroders Information Security and Compliance policies and standards within the Global Serviceline •Provide the highest level of internal customer service during direct or indirect customer interaction •Shift work, weekend work and being on-call will be required The Knowledge, Experience and Qualifications That You Need •Experience of working as part of a global team •Experience of managing a ticket based workload •Experience providing support using documented operating procedures and processes •Ability to effectively and efficiently prioritise and execute tasks within a high pressured environment •Certification as a Microsoft Certified Professional (MCP) or equivalent The Knowledge, Experience and Qualifications That You Will Have •A love for technology, a desire to learn and an eagerness to progress •Experience of working as part of a global team •Experience of managing a ticket based workload •Experience providing support using documented operating procedures and processes •Ability to effectively and efficiently prioritise and execute tasks within a high pressured environment Knowledge of the following Unix / Linux Technologies •Unix / Linux Operating Systems •File Systems / NFS •DNS / DHCP Identity & Security •LDAP / Active Directory •Security tools (such as Tanium) •Patch Management Virtualisation •Oracle SPARC T series •Virtualisation & container technologies Automation •Automation tools (including Ansible / AWX) The Knowledge, Experience and Qualifications That Will Help •Experience of ServiceNow, Splunk, Anti-virus, HDF and Kafka •Experience of UCS B class and C class servers •Experience of Hyper converged technologies •Experience of Big Data and GitOps •Knowledge of storage and backup solutions •Knowledge of Segregated environments (eg DMZ) •Experience of Continuous Integration Continuous Delivery (CICD) •Experience, knowledge or a qualification in the ITIL Framework •RHCE certification or equivalent •A degree-level qualification in a computing or technical discipline •Working in an Agile environment •Working in the financial sector We're looking for the best, whoever they are Schroders is an equal opportunities employer. You're welcome here whatever your sex, marital status, ethnic origin, sexual orientation, religious belief or age. .
Oct 15, 2019
Full time
Who we're looking for Due to a major IT restructuring programme we have a new site near Horsham that needs new teams with new ways of working. You may have already made a career out of IT or you may still be finding your feet, but either way, as long as you are not afraid of hard work in a challenging environment, we still want to hear from you. Although processes and procedures will be in place from the start, you will still have the opportunity to provide input to improve and refine the service that we offer moving forwards. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 4,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The base You'll be based at our new Broadlands Business Campus near Horsham in West Sussex. That's home to our new Technology Operations Centre. It's a brand new site, and a brand new team, putting digital first. So we're looking for people who are excited about setting things up, shaking things up, and working across teams. It's a chance to shape how we work rather than slot into an established structure. It'll have same high standards and international reputation as our HQ in the City of London, without being in the city: a big, countryside campus (and no commute on the Tube) means life will feel a little different. The team As a member of the Global Hosting team working within the Technology Operations Centre you will be part of the wider Technology family, working alongside (sometimes physically, sometimes virtually) colleagues in all serviceline's around the world. Global Hosting are responsible for the Wintel, Unix / Solaris, Storage, Database, Backups, Cloud and Automation serviceline's, from an operational perspective through to design and delivery. As such, you and other team members at all levels will have a huge amount of experience between you to help each other where needed. What You Will Do •Work as part of a Global multi-locational cross-matrix team in a dynamic and high pressured environment •Adhere to the Serviceline's Global Policies and Standards •Attend training courses related to the Serviceline as well as taking ownership of your own career progression through continual learning •Form a professional working relationship with all levels of the Global Serviceline including the Service Desk, Operations, Engineering teams and external vendors in order to share, assist and learn as well as to ensure cohesive incident ownership and resolution •Proactively own incidents, problems, issues and change requests whilst adhering to the documented processes within the scope of the Global Serviceline whilst adhering to SLA's and OLA's where relevant •Provide an excellent level of ticket management throughout the incident, change, problem or issue, and escalate within agreed guidelines and timelines •Act as a technical resource for Change Requests, maintenance, firmware upgrades and recurring patch cycles within the scope of the Global Serviceline •Utilise documented Standard Operating Procedures and other documentation provided •Highlight any cost saving, shift left or automation opportunities, gaps or possible improvements in the Standard Operating Procedure library, other support documentation and general processes within the Serviceline as part of the Continual Service Improvement process. •Adhere to Schroders Information Security and Compliance policies and standards within the Global Serviceline •Provide the highest level of internal customer service during direct or indirect customer interaction •Shift work, weekend work and being on-call will be required The Knowledge, Experience and Qualifications That You Need •Experience of working as part of a global team •Experience of managing a ticket based workload •Experience providing support using documented operating procedures and processes •Ability to effectively and efficiently prioritise and execute tasks within a high pressured environment •Certification as a Microsoft Certified Professional (MCP) or equivalent The Knowledge, Experience and Qualifications That You Will Have •A love for technology, a desire to learn and an eagerness to progress •Experience of working as part of a global team •Experience of managing a ticket based workload •Experience providing support using documented operating procedures and processes •Ability to effectively and efficiently prioritise and execute tasks within a high pressured environment Knowledge of the following Unix / Linux Technologies •Unix / Linux Operating Systems •File Systems / NFS •DNS / DHCP Identity & Security •LDAP / Active Directory •Security tools (such as Tanium) •Patch Management Virtualisation •Oracle SPARC T series •Virtualisation & container technologies Automation •Automation tools (including Ansible / AWX) The Knowledge, Experience and Qualifications That Will Help •Experience of ServiceNow, Splunk, Anti-virus, HDF and Kafka •Experience of UCS B class and C class servers •Experience of Hyper converged technologies •Experience of Big Data and GitOps •Knowledge of storage and backup solutions •Knowledge of Segregated environments (eg DMZ) •Experience of Continuous Integration Continuous Delivery (CICD) •Experience, knowledge or a qualification in the ITIL Framework •RHCE certification or equivalent •A degree-level qualification in a computing or technical discipline •Working in an Agile environment •Working in the financial sector We're looking for the best, whoever they are Schroders is an equal opportunities employer. You're welcome here whatever your sex, marital status, ethnic origin, sexual orientation, religious belief or age. .
