318 jobs found in Staffordshire

Synectics Solutions are a leading force in the provision of innovative data driven business solutions. For more than 29 years we have specialised in building complex data management and software products for well-known companies around the world. Due to continual growth we have a fantastic opportunity for a Client Success Analyst to join our dedicated team providing ongoing support and development of our existing customer accounts. THE ROLE: Due to the continued development of our products and expansion of our client base we have an opportunity for a passionate Graduate to join our Client Success department. Responsibilities will include: Supporting the Client Success Managers in the ongoing development of the relationship and their use of our applications. Scheduling and attending meetings both internally and externally - supporting the Client Success Managers with the planning, coordination, documentation and follow up activities Working with clients and Client Success Managers to produce and track Change Requests Produce draft Quotes for review and approval, then submission and tracking of the quote internally through to completion Coordinating the release process including downtime and testing of the application Build and maintain strong relationships both internally and with the clients Logging (and the ongoing review of) allocated customer Support calls and escalation as appropriate THE SUCCESSFUL APPLICANT WILL HAVE: As this is a graduate role, the below are advantageous not essential. Experience working within a customer facing business oriented role, requiring excellent communication skills and the ability to articulate complex activities Enthusiasm with a proven ability to learn new skills and to adapt to new working practices, through a structured yet informal training programme that provides opportunities for progression within the team Good planning and organisational skills, with the ability to effectively prioritise and plan own workload and remain outcome orientated Ability to establish and maintain effective working relationships Ability to work equally effectively as part of an established team and on own initiative Ability to work in a friendly, fast-paced and dynamic environment A positive approach to problem solving, decision making and dealing with a wide range of people

Senior PHP Developer We are looking for an experienced Software Developer to join our client's software Back End team. The role entails working closely with Front End Developer to build multiple web and in house applications. The Team use PHP, Laravel, SQL, MVC, Git, SVN. The team are passionate about software development and deliver high-quality solutions. Experience Commercial experience within software development - PHP, Laravel Creating software that meets quality standards Ability to work to deadlines Ability to work within a multi-skilled team and share knowledge with other technical staff. Responsibilities Working as part of the software development team to build software used internally and externally. Supporting on multiple projects. Optimisation, performance monitoring and unit testing. Supporting the wider business with internal support, through helpdesk software Testing Applications Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

A Hands-On CRM Analyst role FTC (6 months) in mid-size enterprise reports Marketing, to lead a customer data migration, define customer data strategy, clean/migrate customer database across multiple brands and territories, support segmentation with marketing team and ensure meets all GDPR compliance. CRM Data Analyst - Customer Data Responsibilities: Manage, plan and track a customer database clean up exercise - to set up enterprise for success in customer segmentation initially eCRM (ESP) Deliver agreed new ESP (current is Mailchimp) and support marketing team re. identifying potential new ESPs that meet defined requirements Define what good looks like for customer data strategy Lead small internal project team : identify AS-IS data and processes, define data strategy and hands-on organise data cleansing exercise Hand over to BAU team with documentation and basic training as required Step through and document all AS-IS data flows and processes including suppression to establish current blockers and issues. Identify all data touchpoints and current data bases, document Define customer attributes for master data and gap fit with current data sets Check all data strategy decisions are aligned with Legal team (GDPR approach) Capture business strategy decisions regarding group database, cookies strategy and preference centre via workshop with internal stakeholders and external partners eg One Trust Run database healthcheck to ascertain AS IS data quality, eg via data audit sample and automated cleansing process. Review data completeness and suggest options, eg whether to append new data and/or purge non responsive subscribers Clean up database using eg 3rd party tools Export cleansed data into ESP, working with business and IS teams and Technology partner Define requirements for ESP & set up new ESP if needed, working with small team of stakeholders in Marketing and Ecom teams Work with Head of Digital Marketing to agree segmentation strategy with marketing & Ecom stakeholders, and expedite Handover to BAU team, with documentation and training as applicable CRM Data Analyst - Customer Data Requirements Must have B2C customer database experience, ideally strong digital background Database Experience - eg Data analysis, migration, particularly with regards customer data migration, eg ESP, Zendesk, Salesforce Experience of process mapping & workflow tools eg Jira - desirable Good experience and appreciation of GDPR and data privacy regulations and impact on customer journey Ideally Ecommerce/Digital background Knowledge of the project life cycle and project development methodologies About Portmeirion Group : Portmeirion Group encompasses six high quality brands: Portmeirion, Spode, Wax Lyrical, Royal Worcester, Pimpernel and Nambé. Why work for us: We believe that our people are our greatest asset and the Group's success is directly related to the effectiveness of our people. We want people to join our team who are as passionate as we are about our six wonderful brands, our products, and our heritage and share the same values. Together as one team we support each other on our journey to become the leading force in the global homewares sector by growing our six amazing brands. We are very proud of our Gold Investors in People accreditation which demonstrates our commitment in leading, supporting and improving our teams. We also encourage, reward and embrace new ideas generated by our talented teams; we believe that everyone can and should have the opportunity to reach their potential with us and make a difference. Location : Head Office, Stoke, Staffordshire Type : Full Time, Temporary (6 months) Salary : £competitive You may have experience of the following: Data Analyst, Data Analysis, BI Analyst, Business Intelligence Analyst, Business Analyst, Business Data Analyst, SEO Analyst, SEO Analytics, e-Commerce Analyst, etc. Ref: 100320

An exciting position has arisen for a Head of Data with GIS (Geographic Information Systems) experience to join a fast growing consultancy. The role will require the candidate to lead an established team of Data and GIS specialists. You will be tasked to create a full data/analytics strategy and put a roadmap in place. Client Details My client, a leading consultancy which has been operating in the UK for over 30 years are looking for a talented BI/Data and GIS experienced lead Description Responsibilities will include the following;- Understanding and devising a strategy to use data to streamline operations Working with GIS platforms and communicating back to the business on how they can improve their use of inhouse, third party and crowd sourced data Leading the business through their data transformation to enhance their position in becoming data led, as well as ensuring there are clear best practice principles for all things business intelligence. Profile The successful applicant will require the following;- Lead BI and Data teams Knowledge of GIS/ArcGIS Microsoft Dynamics Implemented Cloud environments Devised a Data governance and Data strategy Job Offer This is a 6 month contract based in Staffordshire, paying from £450 to £500 per day, with remote working offered.

IT Operations Manager Stoke on Trent (Staffordshire) A fantastic opportunity has arisen in our established IT team supporting all of our Group companies across multiple UK sites under the leadership of the Head of IT. This truly generalist IT position covers all areas including infrastructure, security and telecoms on a project and day to day basis to deliver the Board's expectation of zero system d...... click apply for full job details

Call Nick Oakley on for more details Hays Technology is looking for a Full-Stack Developer to work in a small development team developing websites and software. The role will increase the departments development resource so new functionality can be created quicker and software maintenance is kept up to date...... click apply for full job details

3rd Line Support Engineer Circa £45,000 + benefits Stoke-on-Trent (remote) My client is a market leader in financial services and they are now looking for a an experienced Infrastructure Analyst to join their diverse and talented team delivering 3rd line support to the company's infrastructure estate. The ideal candidate will have the ability to quickly diagnose escalations form the IT service desk at an expert level and be able to resolve them efficiently and in a safe manner. Essential; Previous experience as a 3rd line infrastructure analyst, proficient with several of the following; VMware, Active Directory, MS Exchange/O365, SCCM and associated hosting technologies, networking, Powershell, NetApp SAN, Azure/AWS Cloud High degree of operational awareness, and can therefore generate positive operational outcomes through the change they are delivering Robust / up to date knowledge and experience of Technology delivery in infrastructure operations environment This is a great opportunity to consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials. This role would suit an energetic, highly organized, and smart working individual who has a passion for true leadership and their role within the company. Benefits; Remote/flexible working Annual bonus 7.5% 29 days holiday + Bank holidays Life insurance For immediate consideration please contact Julia Basta - /

A great career opportunity to join a globally operating automated material handling equipment supplier as an IT Support Technician. As an IT Support Technician, you will work in a small team and be supporting customers automated distribution centres around the UK with technical IT support for automated material handling systems and software. You will use a selection of tools to perform complex problem solving and troubleshooting. Generally, 1st and 2nd level support. Training will be provided on bespoke systems and there is great furture career potential for the right individual. Benefits: Salary c£25k to £30k dependent on experience Shift based role - 3 on 3 off Days and Nights - 7am/pm to 7pm/am Pension = 3% employee, 6% employer Death in Service benefit Key Tasks of IT Support Technician: Take calls from various customer sites on IT issues relating to automated material handling equipment. Assist to resolve issues with Warehouse Management Systems (WMS) and material flow systems. Assist to identify issues that are mechanical, or IT based and escalate to the appropriate team. Train internal and external customers to increase system knowledge, resolve and prevent issues from recurring Participate in customer and internal meetings. Assist software development team with projects. Works as part of international team to ensure maximum system uptime and performance. Qualification / skills requirements of IT Support Technician: Ideally degree qualified, or HNC / HND in Computer Science, IT engineering or equivalent combination of education and experience in similar work. Experience with SQL databases (Oracle, My SQL, SQL Server) (essential) Skills in the following are desirable; Incident/Escalation management Scripting (VBS/VBA/PHP/PowerShell) Programming (C++, C#, Java, VB, etc) Advanced DB (Stored Procedures, SQL optimisation, DB administration, etc) Web (ASP.Net, PHP, CGI, etc) Hardware knowledge (desirable) To apply: If you are an experienced IT Support Technician with good SQL knowledge and happy to work shifts, then we would like to hear from you. Please email your CV in strictest confidence to Stuart Cooper at Wagstaff Recruitment. For a confidential discussion out of office hours please contact Stuart directly on .

Gleeson Recruitment Group are working with a high growth organisation based in Stoke on Trent and assisting with their need to recruit a Finance Analyst on a permanent basis. This is a newly created role reporting into the Financial Operations Manager. Depending on experience you can expect a salary of between £22,000 - £30,000 per annum...... click apply for full job details

iOS Developer - Contract (Outside IR35) Stoke-on-Trent - Remote - Hybrid Working My client is looking for A contract iOS Software Developer who will join a small project team delivering a new and innovative mobilel application. Preferred skills and experience Proficient in writing code using Swift 5 and Xcode 12, XCuitest Proven working experience with modern iOS frameworks and APIs...... click apply for full job details

Software Developer Tamworth! C# / VB.NET /Developer /Winforms /Microsoft Partner / SQL /Tamworth My client based in Tamworth are looking to hire multiple software and web developers to joint their rapidly expanding team in brand new offices based in Tamworth. Working in a multidisciplinary team ( over 60!) this role will see you designing, developing, modifying and maintaining software products...... click apply for full job details

Logistics done differently. Are you an experienced inventory specialist looking for a next challenge? Do you like the idea of working in a fast-paced e-commerce environment? Do you want to work for a company that will allow you to grow and develop your career? We have been successfully awarded a new contract with the large blue-chip online retailer, ASOS, and will be opening a new purpose-built fulf...... click apply for full job details

Logistics done differently. Are you an experienced inventory specialist looking for a next challenge? Do you like the idea of working in fast-paced e-commerce environment? Do you want to work for a company that will allow you to grow and develop your career? We have been successfully awarded a new contract with the large blue-chip online retailer, ASOS, and will be opening a new purpose built fulfil...... click apply for full job details

Logistics done differently. Is it time for you to take the next step in your career? Does leading a team of people and coordinating daily tasks to achieve business goals excite you? Do you want to work for a fantastic company who really value their staff? We have been successfully awarded a new contract with the large blue-chip online retailer, ASOS, and will be opening a new purpose built fulfilmen...... click apply for full job details

An experienced C# / ASP.NET Developer is required to take a lead role and drive forward development projects. If you have experience in developing web-based solutions, then we want to hear from you. Salary up to £50,000 depending on experience. You will work alongside other developers designing, architecting, and developing existing and new features for their in-house products...... click apply for full job details

Are you looking for a foot on the ladder into the Telecoms Engineering Sector, with no previous experience being required? Do you have a keen interest in IT or Telecoms? Do you currently work in customer service, whether behind a bar, retail or call centre? Would you like the opportunity to work for an award-winning company, who will offer full training? Manpower has a number of fantastic opportunitie...... click apply for full job details

For one of our Infor M3 Staffordshire based clients we are looking for an IT/ERP Manager who has vast Infor M3 experience. The IT ERP Manager will join their existing team and take a lead role in the ongoing support of the business and associated core technologies, while also managing people based at their sites. Working alongside site management and business teams, you will be self-motivated with excellent interpersonal and analytical skills to help drive efficiency and leverage value from new and existing business applications. Whilst a process-orientated approach is very important, the ability to communicate and translate business needs into a technology solution is absolutely key. Role & Responsibilities Work alongside the business to embed new ways of working to support core IT business applications. Provide support to the business on the global template and ways of working for both technology and process. Engage with internal customers to understand their needs and ensure that key business stakeholders are fully updated on any system developments. Aligning business and technology processes which will support the business teams in introducing / embedding new ways of working and being a key part of the effective change management. Develop and maintain strong business partner relationships, balancing the needs of the business partner with the strategy of ICT to maximize value Reviewing the global ERP system to advise the global ICT team on its fit for purpose at site level, advising on future business requirements to ensure it remains so. Support the Business Super Users to embed the Operating Model change and to drive maximum use and benefit from new processes and systems. Leading the ICT Business Support Analysts to ensure an effective and efficient experience for system end-users. Evaluate any system issues and escalate to the global team where they cannot be resolved locally; working closely with the global team to find an effective solution for the business. Coordination between site and group wide functions to maintain best practices. Participation in global ICT group forums; taking a lead from a site perspective in such forums. Support ad hoc tasks and projects where necessary. Skills & Qualifications Knowledge and experience of supporting, developing and implementing ERP systems, experience in M3 13.4 would be highly desirable. Previous experience of line management and leading an effective team. Track record of building successful relationships with business management through effective communication at all levels. Experience of project management and has previously been a key member of a system implementation / upgrade project team. Strong change management experience within a diverse, fast moving environment. Educated to a degree level preferable or proven / relevant IT experience required. Analytical ability to comprehend and understand process issues. Ability to quickly draw conclusions and solve problems. Familiarity with manufacturing system processes and associated technologies. Experience of Microsoft 365. Experience of using formal methodologies for business analysis - wireframes, agile development. Benefits Salary up to 65k depending on experience 31 days holidays, Company Pension 3 days on site / 2 remote Washington Frank International is the leading Infor recruitment firm in the world, advertising more Infor jobs than any other agency. We work with both Infor Partners & End Users across EMEA and we have never had more live requirements for Infor professionals. Solely by specializing in placing candidates in the Infor market, relationships have been built with the majority of key employers in the UK, and therefore we have an unrivalled understanding of where the best opportunities and Infor jobs currently. I appreciate the need for discretion and would welcome the opportunity to speak to any Infor candidates that are considering a new career or job. For additional information on the Infor market and some of the opportunities that are available, I can be contacted on or by email at Due to the nature of this role you MUST be able to live and work in the UK/EU by either holding a valid UK/EU working visa or be eligible to do so by other qualifying means as my client is unable to sponsor any work permits. The salary and benefits on offer are completely dependent upon experience. To discuss our Infor opportunities in more detail, please send your CV to or call on + in complete confidence.

Role: Software Implementation Consultant Salary: Dependant on experience Location: Staffordshire Full Time (35 hour week) My Client is looking for a software implementation consultant to join their growing consultancy team based in Staffordshire. This will ideally be a fully office based role with occasional nationwide travel, however remote working is an option. They are looking for someone ideally with a background in finance/accounting to manage projects handed down from the MD. You will need strong knowledge of cloud based software, and be a confident communicator as you will work directly with the client to provide solutions for their business. You will also be responsible for on-going support, troubleshooting and mini-projects after completion to ensure customer satisfaction. Once a clients system and architecture has been assessed, you will need to recognise, setup and integrate client cloud software systems using native and third-party connectors and formulate the best setup for their specific needs You will need knowledge/experience of: *Traditional and/or legacy accounting software applications that will be used for export/migration operations *A range of leading cloud software such as; Xero, Shopify, Woo Commerce, Unleashed, and Magento *Data structures, Excel, and relational databases *Managing your own workload and collaborating with other areas of the business to deliver your projects effectively and efficiently. It will be beneficial if you have: *Experience in data analysis or working with large volumes of data and being able to identify anomalies. *Experience of implementing cloud based solutions such as Xero, Shopify and Unleashed or evidence of implementing cloud-based accounting and inventory management software solutions *Great IT knowledge, and understanding of relational data *A background in finance or accountancy *Excellent communication and stakeholder management skills. You must be confident to engage and work with senior management and business owners *Basic understanding of e-commerce *Full driving license and access to own vehicle In return you will be part of a successful, growing team who pride themselves on creating an excellent working environment. You will receive support and guidance from your team, which will allow you to learn, develop and progress and will be given excellent opportunities to progress within the company. Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Solution Architect - Oracle, ERP, Integration, OCI, Data Architecture Staffordshire/Surrey/Remote working Are you an experienced Solution Architect with a track record of delivering business requirements into designs to support technical development and solution delivery? Do you possess previous experience with design and implementation of Enterprise Resource Planning (ERP) solution? My client is looking to hire an experienced Solution Architect to support the implementation and adoption of architecture and standards. As the key interface between subject matter experts, you will ensure clear understanding of the requirements that underpin the design of supporting technology solutions. This role would suit a Solution Architect with experience in the management and delivery of IT solutions, the ability to interpret requirements for business systems and previous experience with the design and implementation of Enterprise Resource Planning solutions. Requirements: Management and delivery of IT solutions Ability to understand and interpret requirements for Business Systems Experience with design and implementation of Enterprise Resouce Planning (ERP) solution - previous Oracle experience is desirable Data integration experience and data driven focused Cloud focused Responsibilities: Supports in implementation and adoption of architecture and standards methodology. Ensuring clear understanding of requirements that underpin the design of supporting technology solutions Reviews business context for solutions, defining the vision and requirements for the solution, recommending potential options and selecting the most optimal option, and the development of a roadmap for the selected solution. Reviews, challenges and validates all aspects of solution design (internal and via partners) Develops and executes solutions which further reduce the percentage of time spent on reactive work. If you are looking for an organisation that will allow you to create, define and influence decisions, as well as work for an organisation that makes an impact on daily lives, then apply now! Your technical expertise and skills are required! Be a part of the digital transformation!

Project Manager - Business Change - Lichfield Project Manager required for a leading manufacturing company based in Lichfield to be responsible for responsible for assessing and planning improvement projects, managing and delivering solutions, undertaking testing and implementing changes, and providing training to ensure benefits are realised. The Project Manager will proactively engage with the business and stakeholders to analyse existing procedures and identify opportunities for improvements. The ideal candidate for this position will have experience within a Project Management or Business Analyst role previously and comfortable working within a busy environment with multiple projects running at any one time. This role will require excellent stakeholder management skills and someone who is a real team player. In return for your skills, the company offers flexible working with 2-3 days working from home per week along with excellent benefits. Key Responsibilities Work with business stakeholders to identify and deliver system and operational improvements. Communicate with colleagues to understand and map out As-Is business processes. Articulate business problems into formal business and functional requirements and identify, prioritise and document these in order to make a recommendation to the business on the solution, highlighting the risks and costs of that option. Work with stakeholders to map out the To-Be processes and standard operating procedures to support the chosen solution. Define and document the project scope, benefits and deliverables, budgets and timescale to support the business strategy, in collaboration with senior management and key stakeholders. Develop project proposals and present to stakeholders, working within the established project processes to gain investment approval. Lead meetings with internal and external stakeholders. Regularly meet and liaise with management teams regarding overall approach, prioritisation and resolution of potential issues. Work with stakeholders to manage the delivery of projects to scope, costs and timescale and take full ownership for the implementation of these projects. Proactively manage changes in project scope, identify potential issues and devise contingency plans as required, assessing and determining the need to escalate for additional resources if necessary. Key Skills BSc qualification in Business Analysis PRINCE2, Agile or APM qualifications Excellent project management skills Ability to own the end to end delivery of complex change Can maintain a focus on key objectives Excellent communication and interpersonal skills Effective time management skills; well planned , highly organised, ability to prioritise and multi-task Numerate and analytical Ability to make decisions based on facts and analysis Excellent problem solving skills Flexible and adaptable to changing demands Self motivated and able to work autonomously under pressure Accurate with excellent attention to detail Desirable Skills Experience in a similar role, ideally in the manufacturing sector Experience working within business transformation projects, including an ERP implementation (ideally IFS) Experienced at developing training and presentation materials Experienced in providing one to one training and in small groups Experience of managing stakeholders through complex business change projects The salary my client is offering is between £40,000 and £45,000 per annum depending on experience plus benefits. Interested?! Send your up to date CV to Claire Ingram at Crimson for review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. Crimson are acting as an employment agency in regard to this vacancy

We have an exciting opportunity for a technology manager to join a successful organisation in Burton on Trent, Staffordshire. You can work remotely although there will be a requirement to visit the Burton offices on occasion. As the Technology Manager, you will lead in the strategic growth of the technology systems working with 3rd party vendors to build and deliver a landscape that improves user and financial efficiency. Working closely with the business and maintaining great relationships, you will manage projects, monitor services and be the escalation point to achieve a seamless service. Maintaining PCI, Cyber Essentials and GDPR compliance as well as security best practice will be essential to success of the role. Responsibilities Manage information technology and computer systems Plan, organize, control, and evaluate IT and electronic data operations Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance Design, develop, implement, and coordinate systems, policies and procedures Ensure security of data, network access and backup systems Act in alignment with user needs and system functionality to contribute to organizational policy Identify problematic areas and implement strategic solutions in time Audit systems and assess their outcomes Preserve assets, information security and control structures Track inventory and status for hardware and software throughout an organisation Establish and maintain relationships with technology vendors, ensure SLA's are achieved Develop emergency plans for equipment, power, or security failure to preserve technology and data Troubleshoot hardware and software issues related to internal IT Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure Help define IT infrastructure strategy, architecture, and processes Analyse business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs Assess vendors and develop test strategies for new hardware and software Handle annual budget and ensure cost effectiveness Skills and experience required Proven working experience as an IT Manager or relevant experience (5+ years) Excellent knowledge of technical management, information analysis and of computer hardware/software systems Expertise in data centre management, cloud technologies and data governance Hands-on experience with computer networks, network administration and network installation Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems Strong critical thinking and decision-making skills Excellent project management skills and strong ability to prioritize Firm grasp on IT infrastructure and operations best practices Excellent organisational skills Excellent analytical and problem-solving skills Understanding of complex information and requirements Good prioritisation skills and be flexible enough to adapt plans Good evaluation skills Good communications skills - written and verbal Great IT skills combined with a good head for business Confidence in decision-making A good team-playing mentality Good leadership skills An ability to work to tight deadlines and within constraints An excellent salary and package is on offer - £45,000 to £60,000 + discretionary bonus + 25 days holiday. This role may be suitable for an IT manager seeking to step into a more senior and more strategic role. Interested? Send your CV now!

A fantastic opportunity for a Software Support Analyst has arisen to work for a well-established and progressive local business. Working for a dynamic and fast paced organisation who are forward thinking and offer excellent career progression. As the Software Support Analyst, you will be handling calls for support and assistance from the company's user base as well as users of other satellit...... click apply for full job details

Back End Developer - JS, AWS, API, Python - Stoke My client are a successful tech business who provide systems for the food industry. They are looking for a contractor to join them on an initial 3 month contract to help build an online ordering platform. Key Skills: Design & implement APIs Design & Deploy Cloud level solutions TDD SQL CI / CD (AWS) Agile JavaScript / TypeScript REST / HTTP Protocols www...... click apply for full job details

Junior PHP Developer Have you just finished Uni? Perhaps you have just completed a placement year in PHP Development? Or maybe you love coding in your own time and are looking for your first break into development? If so, read on. In this role you will have the opportunity to advance your PHP and development knowledge...... click apply for full job details

Company Description Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave: We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description Mitie has a fantastic opportunity to join our Birmingham team as an Information Management Services Manager, which is primarily to ensure the smooth running of all our services provided on site. Working with the engagement teams to ensure client relationships and service standards are maintained, at our clients prestigious office in the centre of Birmingham City Centre. Key areas of responsibility are line management and operation management of the following areas: mail distribution, goods in, reprographics, records management and stationery provision. Line Management Line Management of operational staff including but not limited to documented monthly 1-2-1's, annual appraisals, administration, performance and absence management Manage staff rotating shift patterns and absence cover to allow all services to be manned Chair documented weekly team meetings, Tool Box Talk's and other updates Update the Business Management System (BMS) folders with required forms/documentation Compile volumes and record on the monthly report Manage and provide operational support Relationship Management Daily contact with Regional Manager to ensure service expectations are met and current/upcoming assignments are planned Completing weekly/monthly management reports Work closely with fellow IMS Manager's and Supervisors sharing best practise and ensuring we work consistently across UK offices Build and maintain effective working relationships with our client and fellow One team provider's Meet with client monthly to ensure opportunity to discuss operations and planning for upcoming event Operations Management Ensuring the core operational services are provided at the highest standard Customer Service To provide a professional, friendly and helpful customer focused service to our clients each day Lead and engage team to support the "One" team ethos Goods in - Loading bay Ensure compliance with processes, to maintain safety of all personnel in the loading bay area Communicate with building security over 2-way radios Receive incoming mail, couriers and ad hoc items maintain audit trail of tracked mail and courier items, ensuring all equipment is utilised Ensure efficient handover to Service Solutions team for end delivery to customer Keep accurate records of courier items being sent from receipt to loading bay to handover to collecting driver Document Management Distribution of internal mail, collection of outbound mail and tracked items from service areas Use various supplier websites to make bookings Replenish cupboards with stationery and photocopier paper, loading paper and toner into photocopiers Stock management and ordering via internal systems Records Management Manage on-site client files, collecting from secure drop off cupboards, recorded on database and filing in secure file store Monthly tasks to send client files to offsite records management Process requests for files from file store or off-site storage Reprographics Reprographics services including printing, laminating, wire binding and scanning Ensure office administration is carried out in a timely manner and mandated daily or regular checks are carried out Supporting MFD 1st and 2nd line fixes and requesting engineer call outs Daily administration and proactive management of tasks including managing email inbox, document handling, data classification, client access to restricted areas to maintain compliance with ISO 27001 accreditation (Information security standard) Qualifications Qualifications The ability to build relationships with customers and communicate effectively at all levels The ability to demonstrate a customer focused and "Can do" attitude and attention to detail are fundamental requirements To be proactive, self-motivated and understand the parameters of the role and refer issues upwards Excellent verbal and written skills Producing service reports Track record of identifying service improvements Previous experience of managing a team Computer literate intermediate level Bright, enthusiastic and friendly IOSH Managing Safely (Desirable) Performance management & HR exposure Be able to deal with and solve any immediate operational challenges with sound judgement and excellent prioritisation skills Additional Information Health and Safety responsibilities Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security Ensure compliance with Mitie's information security procedures in all activities; Proactively identify and report security risks to your manager; Report actual and suspected security incidents; Salary banding £26 - 30k per annum + Bonus/Benefits Due to high levels of applicants, only shortlisted candidates will be contacted.