My client are a leading distributor based on the outskirts of Reading. Due to expansion they are looking for an experienced Buyer to join there team. My client is looking for a hardworking driven individual who will be able to make a difference to the company. The ideal candidate will have previous buying experience for a distributor and will have the skill and attitude to get the best deals on the market whilst managing vendor relationships. You will also ideally have experience in dealing with EU companies. This will also be accompanied by standard buying roles such as producing PO numbers and managing stock. This is a fantastic opportunity to join a rapidly expanding company and be part of its growth. Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful on this occasion. Honeypot People Ltd, is a UK-based agency providing specialist solutions with the Sales Sector. We are an equal opportunities employer and committed to a policy of treating all employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age or perceived age, marital or civil partnership status or disability.
Apr 24, 2018
Full time
My client are a leading distributor based on the outskirts of Reading. Due to expansion they are looking for an experienced Buyer to join there team. My client is looking for a hardworking driven individual who will be able to make a difference to the company. The ideal candidate will have previous buying experience for a distributor and will have the skill and attitude to get the best deals on the market whilst managing vendor relationships. You will also ideally have experience in dealing with EU companies. This will also be accompanied by standard buying roles such as producing PO numbers and managing stock. This is a fantastic opportunity to join a rapidly expanding company and be part of its growth. Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful on this occasion. Honeypot People Ltd, is a UK-based agency providing specialist solutions with the Sales Sector. We are an equal opportunities employer and committed to a policy of treating all employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age or perceived age, marital or civil partnership status or disability.
C++ or C# Software Engineers x4 (Intermediate to Senior Level)Location: Reading, BerkshireSalary: 35-50,000 (dependent on experience), 25 days holiday, private healthcare and pension. Multiple software engineer roles available with our client, from Intermediate to Senior level C++ or C# Software Engineers.This is a fantastic opportunity for local talent looking for a change, or Software Engineers looking to relocate to a fantastic part of the country. C++ or C# Software Engineers - Key Skills: - Graduate level, Computer Science, Mechanical Engineering or similar.- 2+ years commercial experience.- Good commercial C++ or C# programming experience.- Windows development environment experience.- Experience of Agile methodologies is preferable.- Good English verbal and written communication skills.- Must be eligible to work in the UK. C++ or C# Software Engineers - Nice to Have: - Ideally good academic results in Maths or related subject.- Engineering Industry experience is preferable but not essential. C++ or C# Software Engineers - About the role: The successful C++ or C# Software Engineer will be part of a talented software engineering team, working on the latest automation systems.Your main responsibilities will include:- Full life cycle development.- To actively contribute to specification and design workshops.- To undertake software implementation and necessary tasks to achieve planned software development projects, providing the technical lead in their areas.- To provide expert technical knowledge on their areas of the software.- To master the core programming languages and technologies used.- To evaluate and integrate 3rd party software effectively with development management. About the Company:Our client is a world leader in its field and a recognised name in the software manufacturing industry. To find out more about this fantastic Software Engineer role, please contact us now for an interview. - provided by Dice AGILE, C#, C++, COMPUTER SCIENCE, SOFTWARE ENGINEERING, WINDOWS
Apr 24, 2018
Full time
C++ or C# Software Engineers x4 (Intermediate to Senior Level)Location: Reading, BerkshireSalary: 35-50,000 (dependent on experience), 25 days holiday, private healthcare and pension. Multiple software engineer roles available with our client, from Intermediate to Senior level C++ or C# Software Engineers.This is a fantastic opportunity for local talent looking for a change, or Software Engineers looking to relocate to a fantastic part of the country. C++ or C# Software Engineers - Key Skills: - Graduate level, Computer Science, Mechanical Engineering or similar.- 2+ years commercial experience.- Good commercial C++ or C# programming experience.- Windows development environment experience.- Experience of Agile methodologies is preferable.- Good English verbal and written communication skills.- Must be eligible to work in the UK. C++ or C# Software Engineers - Nice to Have: - Ideally good academic results in Maths or related subject.- Engineering Industry experience is preferable but not essential. C++ or C# Software Engineers - About the role: The successful C++ or C# Software Engineer will be part of a talented software engineering team, working on the latest automation systems.Your main responsibilities will include:- Full life cycle development.- To actively contribute to specification and design workshops.- To undertake software implementation and necessary tasks to achieve planned software development projects, providing the technical lead in their areas.- To provide expert technical knowledge on their areas of the software.- To master the core programming languages and technologies used.- To evaluate and integrate 3rd party software effectively with development management. About the Company:Our client is a world leader in its field and a recognised name in the software manufacturing industry. To find out more about this fantastic Software Engineer role, please contact us now for an interview. - provided by Dice AGILE, C#, C++, COMPUTER SCIENCE, SOFTWARE ENGINEERING, WINDOWS
Urgently seeking Networking professional - up to 43,000 + Benefits & Bonus Network Administrator Reading, Berkshire UK Up to 43,000 + Benefits & Bonus Your new company We are an award winning organisation who own, manage and develop high profile Real Estate across Europe. We are positioned in the FTSE 100 and provide resources required to facilitate everyday Real Estate management to a large customer base. Our business has recently undergone considerable growth and the demand for ever more innovative technology requires the availability of an advanced, reliable and flexible network infrastructure. In particular, we now have a requirement for a knowledgeable Network Administrator with an interest in Cyber Security to improve and maintain our network infrastructure across our UK sites. Your new role As the new member of our team you'll be tasked with ensuring a highly reliable, responsive and robust network across our business. You'll be well known to our technical leadership team and will work alongside our Network Manager running projects, diagnosing and solving network related problems whilst managing the operation of all network equipment. As our dedicated Network Administrator, you'll direct the front line defence to cyber security threats, ensuring systems are secure from internal and external threats and assisting with network related disaster recovery testing. What you'll need to succeed As an experienced network professional, you'll be comfortable managing a Cisco network and will display an understanding of wider components to an infrastructure environment, such as virtualisation and MS Exchange. You'll be a natural communicator with previous experience of working directly with stakeholders and managing 3rd party suppliers. Your technical skill set will stem from classic Cisco networking, with knowledge of firewalls such as Juniper, IP addressing, TCP/IP, DNS, WINS and DHCP, Wireless and VoIP. Knowledge of anti-virus software and backup procedures will prove critical to your success in the role. We're looking for a self-starter who will fit into our autonomous working environment; someone who is enthusiastic to learn and can independently research subjects and new ways of working. What you'll get in return You will be rewarded with a competitive package including a bonus, on-call allowance, pension, and a significant choice of voluntary benefits. We are housed beautiful offices with cutting edge equipment at your disposal, based in the centre of Reading. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk - provided by Dice CISCO, DHCP, DISASTER RECOVERY, DNS, FIREWALL, VOIP, WINS, WIRELESS
Apr 24, 2018
Full time
Urgently seeking Networking professional - up to 43,000 + Benefits & Bonus Network Administrator Reading, Berkshire UK Up to 43,000 + Benefits & Bonus Your new company We are an award winning organisation who own, manage and develop high profile Real Estate across Europe. We are positioned in the FTSE 100 and provide resources required to facilitate everyday Real Estate management to a large customer base. Our business has recently undergone considerable growth and the demand for ever more innovative technology requires the availability of an advanced, reliable and flexible network infrastructure. In particular, we now have a requirement for a knowledgeable Network Administrator with an interest in Cyber Security to improve and maintain our network infrastructure across our UK sites. Your new role As the new member of our team you'll be tasked with ensuring a highly reliable, responsive and robust network across our business. You'll be well known to our technical leadership team and will work alongside our Network Manager running projects, diagnosing and solving network related problems whilst managing the operation of all network equipment. As our dedicated Network Administrator, you'll direct the front line defence to cyber security threats, ensuring systems are secure from internal and external threats and assisting with network related disaster recovery testing. What you'll need to succeed As an experienced network professional, you'll be comfortable managing a Cisco network and will display an understanding of wider components to an infrastructure environment, such as virtualisation and MS Exchange. You'll be a natural communicator with previous experience of working directly with stakeholders and managing 3rd party suppliers. Your technical skill set will stem from classic Cisco networking, with knowledge of firewalls such as Juniper, IP addressing, TCP/IP, DNS, WINS and DHCP, Wireless and VoIP. Knowledge of anti-virus software and backup procedures will prove critical to your success in the role. We're looking for a self-starter who will fit into our autonomous working environment; someone who is enthusiastic to learn and can independently research subjects and new ways of working. What you'll get in return You will be rewarded with a competitive package including a bonus, on-call allowance, pension, and a significant choice of voluntary benefits. We are housed beautiful offices with cutting edge equipment at your disposal, based in the centre of Reading. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk - provided by Dice CISCO, DHCP, DISASTER RECOVERY, DNS, FIREWALL, VOIP, WINS, WIRELESS
Detailed Description and Job Requirements:As a recognized authority and leading contributor within their practice,this senior-level consulting position provides consistent high qualityand innovative solution leadership to a project team. Leads the solutiondesign and implementation aspects of engagement(s) ensuring highquality, integrated software solutions within constraints of time and budget.Analyzes business needs to help ensure Oracle solution meets thecustomer's objectives by combining industry best practices, productknowledge, and business acumen. Exercises judgment and business acumenin selecting methods and techniques to deliver functional and technicalsolutions on non-routine and very complex aspects of applications andtechnology installations. Provides direction and mentoring to projectteams, and effectively influences customer leadership on key decisions.Supports the business development efforts by pursuing new opportunitiesand extensions. Collaborates with the consulting sales team by providingdomain expertise. Resolves complex customer issues by recommending andimplementing solutions. Demonstrates expertise in multiple businessprocesses across two or more product families or ability to architectand design technology solutions encompassing multiple products and makedecisions based on impact across the stack.8-10 years of experience relevant to this position including 4 years ofconsulting experience. Prior team leadership or management experiencepreferred. Undergraduate degree or equivalent experience preferred.Product or technical expertise relevant to practice focus. Ability tocommunicate effectively. Ability to build rapport with team members andclients. Strong influencing and negotiation skills. Ability to travel as needed.As part of Oracle's employment process candidates will be required tocomplete a pre-employment screening process, prior to an offer beingmade. This will involve identity and employment verification, salaryverification, professional references, education verification andprofessional qualifications and memberships (if applicable).Job: ConsultingLocation: GB-GB, UK-ReadingJob Type: Regular Employee HireOrganization: Oracle - provided by Dice BUSINESS DEVELOPMENT, DEGREE, DRM, ORACLE
Apr 23, 2018
Full time
Detailed Description and Job Requirements:As a recognized authority and leading contributor within their practice,this senior-level consulting position provides consistent high qualityand innovative solution leadership to a project team. Leads the solutiondesign and implementation aspects of engagement(s) ensuring highquality, integrated software solutions within constraints of time and budget.Analyzes business needs to help ensure Oracle solution meets thecustomer's objectives by combining industry best practices, productknowledge, and business acumen. Exercises judgment and business acumenin selecting methods and techniques to deliver functional and technicalsolutions on non-routine and very complex aspects of applications andtechnology installations. Provides direction and mentoring to projectteams, and effectively influences customer leadership on key decisions.Supports the business development efforts by pursuing new opportunitiesand extensions. Collaborates with the consulting sales team by providingdomain expertise. Resolves complex customer issues by recommending andimplementing solutions. Demonstrates expertise in multiple businessprocesses across two or more product families or ability to architectand design technology solutions encompassing multiple products and makedecisions based on impact across the stack.8-10 years of experience relevant to this position including 4 years ofconsulting experience. Prior team leadership or management experiencepreferred. Undergraduate degree or equivalent experience preferred.Product or technical expertise relevant to practice focus. Ability tocommunicate effectively. Ability to build rapport with team members andclients. Strong influencing and negotiation skills. Ability to travel as needed.As part of Oracle's employment process candidates will be required tocomplete a pre-employment screening process, prior to an offer beingmade. This will involve identity and employment verification, salaryverification, professional references, education verification andprofessional qualifications and memberships (if applicable).Job: ConsultingLocation: GB-GB, UK-ReadingJob Type: Regular Employee HireOrganization: Oracle - provided by Dice BUSINESS DEVELOPMENT, DEGREE, DRM, ORACLE
Technical Support Engineer, Berkshire, £40 - £55k Technical Support Engineers needed to join growing software company based outside Reading. You will assist in resolving a wide variety of customer issues. You will be experienced at providing dependable and timely resolution to software issues. The ideal candidate is expected to be dynamic, proactive, results-oriented and able to provide a high level of customer satisfaction. Essential - Be first point of contact for technical support queries. - Review scope of customer issue and determine best course for resolution. - Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. - Resolve database and performance issues. - Research, document, and escalate cases according to procedure. - Customer driven feedback to functional areas in order to influence process/product improvements. - Author technical documents on common issues and solutions in order to build the knowledge base. - Create and set up test environments. Required Education, Experience and Skills - 2 or more years' experience providing support directly to enterprise customers. - Technical or Bachelor's Degree in IT, CS or similar. - Linux experience - Basic networking experience - Outstanding customer service skills. - Strong analytics and problem solving skills. - Ability to work in a team. - Excellent written and verbal communication skills. - Able to work well under pressure and prioritize accordingly. - Experience with Git, or other version control software is desirable. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.
Apr 23, 2018
Technical Support Engineer, Berkshire, £40 - £55k Technical Support Engineers needed to join growing software company based outside Reading. You will assist in resolving a wide variety of customer issues. You will be experienced at providing dependable and timely resolution to software issues. The ideal candidate is expected to be dynamic, proactive, results-oriented and able to provide a high level of customer satisfaction. Essential - Be first point of contact for technical support queries. - Review scope of customer issue and determine best course for resolution. - Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. - Resolve database and performance issues. - Research, document, and escalate cases according to procedure. - Customer driven feedback to functional areas in order to influence process/product improvements. - Author technical documents on common issues and solutions in order to build the knowledge base. - Create and set up test environments. Required Education, Experience and Skills - 2 or more years' experience providing support directly to enterprise customers. - Technical or Bachelor's Degree in IT, CS or similar. - Linux experience - Basic networking experience - Outstanding customer service skills. - Strong analytics and problem solving skills. - Ability to work in a team. - Excellent written and verbal communication skills. - Able to work well under pressure and prioritize accordingly. - Experience with Git, or other version control software is desirable. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.
Digital Test Analyst - Reading Non-negotiable: Experience working in an Agile environment Experience of working with test management and defect management tools Experience with web automation tools such as Selenium WebDriver. *** This is an important role within our Digital Studio as the main purpose is to help deliver enhancements to our website and our other digital experiences. These digital experiences play a key role in driving awareness and sales of our companies offerings within our Retail business. In this role, you'll be working closely with developers, business analysts and a wide variety of other internal and third-party stakeholders, using your testing expertise to write and execute test plans to help ensure the delivery of high quality solutions. Key responsibilities will include: *Taking ownership of testing for small to medium sized projects. *Analysing requirements and design documents to ensure that the solution being delivered is fit for purpose. *Writing test plans and providing estimates. *Generating test data and defining environmental requirements. *Writing and executing test cases (manual and automated). *Contributing to the test automation framework. *Peer reviewing test plans for other Digital Test Analysts. *Managing defects, ensuring that key issues are being highlighted and addressed. *Accurately documenting and presenting test results to project stakeholders. Another key part of the role is to help mature and develop the Digital Studio's testing capabilities by actively contributing to the continuous improvement process. Your Skills and Experience We are looking for a proactive individual who is passionate about testing and will drive quality throughout the development lifecycle. You will need to demonstrate a good understanding of testing best practice and experience of applying this knowledge in your previous roles. You should have excellent communication skills and keen attention to detail. You should also be able to review and critique current processes and recommend innovative solutions to problems. The ability to manage your own workload while working within a collaborative team is essential. In terms of skills and technical experience, you should be able to demonstrate a solid understanding and ability within the following areas: *Working within cross-functional Agile development teams, *Performing user acceptance testing, *Web testing across multiple browsers and devices, *Using requirements management, *Test management and defect management tools (ideally Visual Studio Team Services). *Experience with a scripting or programming language (ideally C#). *Experience with web automation tools such as Selenium WebDriver. *Ability to write SQL queries and insert/update statements. *System test, backend and API testing experience is desirable *Experience with GIT SCM and CI tools is desirable. *ISTQB Certified Tester Foundation Level with Agile extension is also desirable. Our Benefits We have an excellent benefits package as part of our offering. Here's a few highlights; - Generous holiday allowance (you can even buy additional holidays) - Great share plans - Group Pension Plan - One day paid volunteering - Tailored internal development opportunities KEY SKILLS agile environments, test management, defect management, Selenium WebDriver, SQL
Apr 23, 2018
Digital Test Analyst - Reading Non-negotiable: Experience working in an Agile environment Experience of working with test management and defect management tools Experience with web automation tools such as Selenium WebDriver. *** This is an important role within our Digital Studio as the main purpose is to help deliver enhancements to our website and our other digital experiences. These digital experiences play a key role in driving awareness and sales of our companies offerings within our Retail business. In this role, you'll be working closely with developers, business analysts and a wide variety of other internal and third-party stakeholders, using your testing expertise to write and execute test plans to help ensure the delivery of high quality solutions. Key responsibilities will include: *Taking ownership of testing for small to medium sized projects. *Analysing requirements and design documents to ensure that the solution being delivered is fit for purpose. *Writing test plans and providing estimates. *Generating test data and defining environmental requirements. *Writing and executing test cases (manual and automated). *Contributing to the test automation framework. *Peer reviewing test plans for other Digital Test Analysts. *Managing defects, ensuring that key issues are being highlighted and addressed. *Accurately documenting and presenting test results to project stakeholders. Another key part of the role is to help mature and develop the Digital Studio's testing capabilities by actively contributing to the continuous improvement process. Your Skills and Experience We are looking for a proactive individual who is passionate about testing and will drive quality throughout the development lifecycle. You will need to demonstrate a good understanding of testing best practice and experience of applying this knowledge in your previous roles. You should have excellent communication skills and keen attention to detail. You should also be able to review and critique current processes and recommend innovative solutions to problems. The ability to manage your own workload while working within a collaborative team is essential. In terms of skills and technical experience, you should be able to demonstrate a solid understanding and ability within the following areas: *Working within cross-functional Agile development teams, *Performing user acceptance testing, *Web testing across multiple browsers and devices, *Using requirements management, *Test management and defect management tools (ideally Visual Studio Team Services). *Experience with a scripting or programming language (ideally C#). *Experience with web automation tools such as Selenium WebDriver. *Ability to write SQL queries and insert/update statements. *System test, backend and API testing experience is desirable *Experience with GIT SCM and CI tools is desirable. *ISTQB Certified Tester Foundation Level with Agile extension is also desirable. Our Benefits We have an excellent benefits package as part of our offering. Here's a few highlights; - Generous holiday allowance (you can even buy additional holidays) - Great share plans - Group Pension Plan - One day paid volunteering - Tailored internal development opportunities KEY SKILLS agile environments, test management, defect management, Selenium WebDriver, SQL
Writer (Reading or Craigforth) We're looking for a writer. You'll be working on a big customer comms rewrite for a financial services business. We'll be employing you, but you'll work in-house directly with the client on a fixed-term contract. We're hiring for both locations so that means you'll be able to work from their offices in either Reading, or Craigforth (Scotland). You'll be comfortable asking questions about what complicated things really mean. And you'll keep an eye on the whole customer journey, not just one bit of comms at a time. * You can decipher financial jargon so that it makes sense for non-experts. * You can spot problems in other people's writing, and your own, before you get to a final draft. * You can do detail, but you never forget the bigger picture of what your writing needs to achieve. * You're happy to explain why you've made changes, even to senior people. * You're charming in front of clients, but you challenge them too. * You're comfortable being in a team of writers and working separately within other small teams to get sign-off. * You've never used the word leverage, and you never will. * You can juggle jobs when things pick up the pace, and keep yourself useful when times are quieter. * You can contribute to a happy team, even when you're working miles from each other. Sound like you? If so, send us: your CV and 300 words explaining why you're perfect for the job.
Apr 23, 2018
Full time
Writer (Reading or Craigforth) We're looking for a writer. You'll be working on a big customer comms rewrite for a financial services business. We'll be employing you, but you'll work in-house directly with the client on a fixed-term contract. We're hiring for both locations so that means you'll be able to work from their offices in either Reading, or Craigforth (Scotland). You'll be comfortable asking questions about what complicated things really mean. And you'll keep an eye on the whole customer journey, not just one bit of comms at a time. * You can decipher financial jargon so that it makes sense for non-experts. * You can spot problems in other people's writing, and your own, before you get to a final draft. * You can do detail, but you never forget the bigger picture of what your writing needs to achieve. * You're happy to explain why you've made changes, even to senior people. * You're charming in front of clients, but you challenge them too. * You're comfortable being in a team of writers and working separately within other small teams to get sign-off. * You've never used the word leverage, and you never will. * You can juggle jobs when things pick up the pace, and keep yourself useful when times are quieter. * You can contribute to a happy team, even when you're working miles from each other. Sound like you? If so, send us: your CV and 300 words explaining why you're perfect for the job.
Service Delivery Manager - Reading ESP Global Services are currently recruiting for a Service Delivery Manager to provide service account management to an end customer who are a global brand. ESP is trusted by global organisations to deliver tailored IT support and Infrastructure solutions around the world, 24/7. Our Global Headquarters are in Reading and we have regional Service Delivery hubs in Hong Kong, Trinidad and Mexico. We employ directly in 16 countries and have a global partner network. For this particular customer, ESP will be providing Pan-European IT Field Services responding to tickets raised. We are looking for a vibrant, enthusiastic individual with a "can do" attitude to manage this key account in addition to several other accounts from our Reading Head Office. This is a new position and a fantastic opportunity for a candidate to join our growing team. The ideal candidate will have experience of transitioning and delivering IT services into the Retail Market but other relevant experience will be considered. What does the job involve? Work closely with the Operations Director & Head of Service Delivery to define the strategy and account plans for your area of responsibility Manage the operational delivery of contracted services to the nominated contract(s) to ensure that SLA's and KPI's as defined in the relevant contracts are met or exceeded Pursue opportunities to increase revenue by maintaining a good level of account knowledge, conducting regular reviews with counterparts and maintaining a full understanding of the ESP services portfolio in order to advise how these would benefit the account. Improve customer satisfaction to meet or exceed ESP customer satisfaction targets. Conduct regular customer reviews with associated reporting to ensure that all operational deliverables are being achieved and client satisfaction is maintained. Continually evaluating the service and service provision in order to make improvements Promote the organisation's capabilities to the client, identify sales opportunities and then work with the bid team to execute these opportunities Control and manage the operating budget for each customer contract within area of responsibility. Manage, coach and mentor any staff associated with any of the nominated contracts and the performance and development of those staff. Manage the performance of assigned operational staff so as to ensure acceptable levels of site support and service are maintained with appropriately skilled and qualified staff to enable optimum operational performance, delivery and performance reporting of ESP services and solutions. Act as a role model and coach to support, direct and counsel individuals and teams to continuously challenge themselves to achieve greater levels of performance and customer satisfaction. Manage the business take on process to ensure that all future business reflects the quality and cost efficiencies required from ESP for operational excellence. Travel as required. Essential Skills & Experience Demonstrable experience in the IT field and / or project service industry for the role holder to perform fully and effectively in the job with a thorough understanding of the following functions: Bid Management Customer Account Management Operational Management Service Management Project Management ITIL professional qualification in Service Management Retail experience Proven working experience in matrix managed organisations Excellent English, verbal and written Strong presentation skills Line management experience Interpersonal skills Influencing and negotiation skills & excellent relationship builder. In return, ESP offers a competitive salary and benefits package and the chance to join a dynamic environment, working for a company that prides itself on delivering outstanding services to our global clients. Interested? please apply today for a quick response.
Apr 23, 2018
Service Delivery Manager - Reading ESP Global Services are currently recruiting for a Service Delivery Manager to provide service account management to an end customer who are a global brand. ESP is trusted by global organisations to deliver tailored IT support and Infrastructure solutions around the world, 24/7. Our Global Headquarters are in Reading and we have regional Service Delivery hubs in Hong Kong, Trinidad and Mexico. We employ directly in 16 countries and have a global partner network. For this particular customer, ESP will be providing Pan-European IT Field Services responding to tickets raised. We are looking for a vibrant, enthusiastic individual with a "can do" attitude to manage this key account in addition to several other accounts from our Reading Head Office. This is a new position and a fantastic opportunity for a candidate to join our growing team. The ideal candidate will have experience of transitioning and delivering IT services into the Retail Market but other relevant experience will be considered. What does the job involve? Work closely with the Operations Director & Head of Service Delivery to define the strategy and account plans for your area of responsibility Manage the operational delivery of contracted services to the nominated contract(s) to ensure that SLA's and KPI's as defined in the relevant contracts are met or exceeded Pursue opportunities to increase revenue by maintaining a good level of account knowledge, conducting regular reviews with counterparts and maintaining a full understanding of the ESP services portfolio in order to advise how these would benefit the account. Improve customer satisfaction to meet or exceed ESP customer satisfaction targets. Conduct regular customer reviews with associated reporting to ensure that all operational deliverables are being achieved and client satisfaction is maintained. Continually evaluating the service and service provision in order to make improvements Promote the organisation's capabilities to the client, identify sales opportunities and then work with the bid team to execute these opportunities Control and manage the operating budget for each customer contract within area of responsibility. Manage, coach and mentor any staff associated with any of the nominated contracts and the performance and development of those staff. Manage the performance of assigned operational staff so as to ensure acceptable levels of site support and service are maintained with appropriately skilled and qualified staff to enable optimum operational performance, delivery and performance reporting of ESP services and solutions. Act as a role model and coach to support, direct and counsel individuals and teams to continuously challenge themselves to achieve greater levels of performance and customer satisfaction. Manage the business take on process to ensure that all future business reflects the quality and cost efficiencies required from ESP for operational excellence. Travel as required. Essential Skills & Experience Demonstrable experience in the IT field and / or project service industry for the role holder to perform fully and effectively in the job with a thorough understanding of the following functions: Bid Management Customer Account Management Operational Management Service Management Project Management ITIL professional qualification in Service Management Retail experience Proven working experience in matrix managed organisations Excellent English, verbal and written Strong presentation skills Line management experience Interpersonal skills Influencing and negotiation skills & excellent relationship builder. In return, ESP offers a competitive salary and benefits package and the chance to join a dynamic environment, working for a company that prides itself on delivering outstanding services to our global clients. Interested? please apply today for a quick response.
C# or JAVA Software Support Engineer - Reading - £ 50k SR2 is currently representing a leading software company in central Reading who are actively looking for a software support engineer to add to their growing application support team. We are looking for someone to sit in their application support team where you will be involved in a worldwide application support function. The applications are web based on both JAVA and C#, ASP.NET so we are looking for someone who can read and parse in either language and de-bug code in a support environment. This isn't a development role and you would not be writing new code but you would get exposure to it. You must have fantastic communication skills as you will be liaising with the companies end clients as well as various stakeholders globally within the business. You will work closely with product support, the development team and customers to give a deep level of analysis to various issues through testing and investigating and you will support and provide workarounds to solve issues and escalation requests. Key requirements: Excellent verbal and written skills Experience in a commercial application support environment Experience of either JAVA, C# or .NET framework You can read and parse JAVA or C# Experience of debugging web based applications Knowledge of oracle and SQL databases Knowledge of front-end development Javascript is desirable Please register your details now for immediate consideration and a full job description.
Apr 23, 2018
C# or JAVA Software Support Engineer - Reading - £ 50k SR2 is currently representing a leading software company in central Reading who are actively looking for a software support engineer to add to their growing application support team. We are looking for someone to sit in their application support team where you will be involved in a worldwide application support function. The applications are web based on both JAVA and C#, ASP.NET so we are looking for someone who can read and parse in either language and de-bug code in a support environment. This isn't a development role and you would not be writing new code but you would get exposure to it. You must have fantastic communication skills as you will be liaising with the companies end clients as well as various stakeholders globally within the business. You will work closely with product support, the development team and customers to give a deep level of analysis to various issues through testing and investigating and you will support and provide workarounds to solve issues and escalation requests. Key requirements: Excellent verbal and written skills Experience in a commercial application support environment Experience of either JAVA, C# or .NET framework You can read and parse JAVA or C# Experience of debugging web based applications Knowledge of oracle and SQL databases Knowledge of front-end development Javascript is desirable Please register your details now for immediate consideration and a full job description.
Principal Security Consultant - permanent Our client is a leading specialist in resource and consultancy with a strong focus within the areas of governance, risk and compliance. They help firms to mitigate and manage their regulatory risks ensuring positive outcomes for their customers. Due to increased market demand they have a requirement for a permanent Principal Security Consultant. Role The Principal Consultant will be responsible for developing the clients service offering and for the overseeing the delivery of that service. This role will be supported by established internal teams within the business. You must be driven, dependable and able to work collaboratively as well as being friendly, compassionate and co-operative. The successful candidate will: Identify and drive the development of emerging commercial opportunities Develop an increased range of Information Security products and services Drive increased market awareness of the clients products and services Develop and win commercial opportunities Oversee delivery of Information Security contracts, including providing operational support for the delivery where appropriate Willing and able to travel throughout the UK Skills Certified Information Systems Security Practitioner (CISSP) Detailed knowledge of GDPR requirements and business control solutions Cyber Security / Cloud Computing / Digital Web Commerce knowledge Proven ability to develop and deliver market relevant Information Security services Proven ability to develop network of valued commercial relationships Working knowledge of 'Robotics Process Automation' Results focused Desirable Ability to map business process and to re-engineer in order to drive efficiency and control improvements Working knowledge of I.T. security architecture and design Business Continuity Management and Crisis Management planning experience Project management Please send your CV to apply for this role.
Apr 23, 2018
Principal Security Consultant - permanent Our client is a leading specialist in resource and consultancy with a strong focus within the areas of governance, risk and compliance. They help firms to mitigate and manage their regulatory risks ensuring positive outcomes for their customers. Due to increased market demand they have a requirement for a permanent Principal Security Consultant. Role The Principal Consultant will be responsible for developing the clients service offering and for the overseeing the delivery of that service. This role will be supported by established internal teams within the business. You must be driven, dependable and able to work collaboratively as well as being friendly, compassionate and co-operative. The successful candidate will: Identify and drive the development of emerging commercial opportunities Develop an increased range of Information Security products and services Drive increased market awareness of the clients products and services Develop and win commercial opportunities Oversee delivery of Information Security contracts, including providing operational support for the delivery where appropriate Willing and able to travel throughout the UK Skills Certified Information Systems Security Practitioner (CISSP) Detailed knowledge of GDPR requirements and business control solutions Cyber Security / Cloud Computing / Digital Web Commerce knowledge Proven ability to develop and deliver market relevant Information Security services Proven ability to develop network of valued commercial relationships Working knowledge of 'Robotics Process Automation' Results focused Desirable Ability to map business process and to re-engineer in order to drive efficiency and control improvements Working knowledge of I.T. security architecture and design Business Continuity Management and Crisis Management planning experience Project management Please send your CV to apply for this role.
Senior Java Developer, Full Stack - Circa £60k - £70K+ Bonus + Package An excellent opportunity has arisen with a global brand for a Senior Java Developer to cover Java through to Front End JavaScript. This is a big brand enterprise organisation working on high profile software applications/products. Tech Stack Java Object Orientated development JavaScript, HTML, CSS, JSON, REST Node.js Linux, Cloud, AWS, Windows Essential experience of the Senior Java Developer Educated to degree level or equivalent in a computer related subject and have experience in a software development role or have proven experience in an IT/programming role. Excellent core Java Object Orientated development experience Experience with Linux and Windows based development environments; developing zero-downtime Internet-scale system Comfortable working within an Agile development methodology; Continuous Integration, self-organising teams Needs to be passionate about Security Proven ability to work under pressure, independently and as part of a team Excellent communication skills Desirable experience of the Senior Java Developer Experience with node.js is highly desirable Experience working with AWS or other cloud providers is highly desirable A good understanding of HDFS, Apache HBase Experience of working with large data sets.
Apr 23, 2018
Senior Java Developer, Full Stack - Circa £60k - £70K+ Bonus + Package An excellent opportunity has arisen with a global brand for a Senior Java Developer to cover Java through to Front End JavaScript. This is a big brand enterprise organisation working on high profile software applications/products. Tech Stack Java Object Orientated development JavaScript, HTML, CSS, JSON, REST Node.js Linux, Cloud, AWS, Windows Essential experience of the Senior Java Developer Educated to degree level or equivalent in a computer related subject and have experience in a software development role or have proven experience in an IT/programming role. Excellent core Java Object Orientated development experience Experience with Linux and Windows based development environments; developing zero-downtime Internet-scale system Comfortable working within an Agile development methodology; Continuous Integration, self-organising teams Needs to be passionate about Security Proven ability to work under pressure, independently and as part of a team Excellent communication skills Desirable experience of the Senior Java Developer Experience with node.js is highly desirable Experience working with AWS or other cloud providers is highly desirable A good understanding of HDFS, Apache HBase Experience of working with large data sets.
This is the ideal role for you if you want to work for a leading Microsoft Gold Partner who provide a collaborative environment in their office where you can learn from the best professionals in the Dynamics CRM industry. As well as this, you will also receive tailored training courses to build on your technical skillset and help you progress to the next step of your career. What does the role involve? You will translate technical requirements into a valuable Dynamics CRM solution using C#, JavaScript and HTML You will work within an agile development team to deliver innovative solutions to clients in a range of industries including retail, manufacturing and services You will tailor Dynamics CRM systems for a range of different clients using technical plug-ins What skills will make you a good fit for the role? You will have a track record of developing Dynamics CRM using C#, JavaScript and HTML You will have a working knowledge of SQL design, queries and stored procedures You will have a strong attention to detail and excellent analytical skills What are the benefits of working for this company? You will receive a competitive salary of up to 60,000 depending on your experience with regular salary reviews You will have a wide variety of projects to work on as the Partner has a wide range of clients in the UK The Microsoft Gold Partner has a reputation as an Investor in People and will assist you with attaining Microsoft Certifications with tailored training courses The company also has a very collaborative environment with the opportunity to learn from elite developers around you There are also opportunities to work from the comfort of your own home If this sounds like the next step in your career, send your CV to or call me on for more information. - provided by Dice AGILE, C#, CRM, DYNAMICS CRM, HTML, JAVASCRIPT, MICROSOFT, SAP CRM, SQL
Apr 23, 2018
Full time
This is the ideal role for you if you want to work for a leading Microsoft Gold Partner who provide a collaborative environment in their office where you can learn from the best professionals in the Dynamics CRM industry. As well as this, you will also receive tailored training courses to build on your technical skillset and help you progress to the next step of your career. What does the role involve? You will translate technical requirements into a valuable Dynamics CRM solution using C#, JavaScript and HTML You will work within an agile development team to deliver innovative solutions to clients in a range of industries including retail, manufacturing and services You will tailor Dynamics CRM systems for a range of different clients using technical plug-ins What skills will make you a good fit for the role? You will have a track record of developing Dynamics CRM using C#, JavaScript and HTML You will have a working knowledge of SQL design, queries and stored procedures You will have a strong attention to detail and excellent analytical skills What are the benefits of working for this company? You will receive a competitive salary of up to 60,000 depending on your experience with regular salary reviews You will have a wide variety of projects to work on as the Partner has a wide range of clients in the UK The Microsoft Gold Partner has a reputation as an Investor in People and will assist you with attaining Microsoft Certifications with tailored training courses The company also has a very collaborative environment with the opportunity to learn from elite developers around you There are also opportunities to work from the comfort of your own home If this sounds like the next step in your career, send your CV to or call me on for more information. - provided by Dice AGILE, C#, CRM, DYNAMICS CRM, HTML, JAVASCRIPT, MICROSOFT, SAP CRM, SQL
iRecruit Specialist are recruiting for an EPOS Engineer who will ideally be based in Reading and join the 'southern' engineering team. You will be covering around the Reading area and will be going as far as Oxford and Birmingham etc. My client can offer you a salary of up to £22,000 depending on experience and a company van. You will also get a generous out of hours allowance for being on standby on weekends. Responsibilities and Duties: The role is varied, and no two days will be the same, your responsibilities will include: - SLA driven EPOS & IT Support into both Hospitality, Retail & Healthcare outlets. Diagnosis and rectification of EPoS, Networking and IT issues. IMAC - Install, Move, Add and Change of EPoS, IT & Networking devices. Project work including AV, Digital Signage and Customer Roll-outs. Providing on-site support services on EPoS, I.T. and Network/Comm's infrastructure, hardware and software. Working with your line management to ensure that your local spares holdings are always sufficient to ensure that you can achieve first time fix resolutions in the vast majority of site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customer's satisfaction levels are consistently high. Representing the company to the highest possible standards at all times by taking pride in your work and pride in delivering truly outstanding levels of customer service. Manage your work load to achieve the SLA's in the most efficient way. Qualifications and Skills: You will need to be able to demonstrate experience and understanding in the installation, troubleshooting and support of the following: Sound understanding of EPoS systems and connectivity. Networking diagnosis and rectification. Sound fault finding skills. Customer facing skills. Timely and accurate paperwork completion. Flexibility on working days and hours available (some out of hours will be required). Cabling Infrastructure (Cat5, Cat6, Wireless etc.). You will also need: Have a full 5-year checkable history (to enable airside passes to be arranged at airports). Ability to use standard Microsoft Windows and Office products. Ability to communicate well with colleagues and customers. Ability to methodically work through on-site problems from point of arrival to satisfactory conclusion. Willingness to be based from home and to travel as required by the company, including the need for overnight stays away from home as required. Excellent organisational skills and the ability to plan, time manage, and multi-task. Flexibility, reliability, tolerance and energy. Ability to motivate and get along with others. Ability to empathise with customer needs whilst at the same time being ever mindful of the commercial requirements of the company. A true passion for technology and providing exceptional customer service
Apr 23, 2018
iRecruit Specialist are recruiting for an EPOS Engineer who will ideally be based in Reading and join the 'southern' engineering team. You will be covering around the Reading area and will be going as far as Oxford and Birmingham etc. My client can offer you a salary of up to £22,000 depending on experience and a company van. You will also get a generous out of hours allowance for being on standby on weekends. Responsibilities and Duties: The role is varied, and no two days will be the same, your responsibilities will include: - SLA driven EPOS & IT Support into both Hospitality, Retail & Healthcare outlets. Diagnosis and rectification of EPoS, Networking and IT issues. IMAC - Install, Move, Add and Change of EPoS, IT & Networking devices. Project work including AV, Digital Signage and Customer Roll-outs. Providing on-site support services on EPoS, I.T. and Network/Comm's infrastructure, hardware and software. Working with your line management to ensure that your local spares holdings are always sufficient to ensure that you can achieve first time fix resolutions in the vast majority of site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customer's satisfaction levels are consistently high. Representing the company to the highest possible standards at all times by taking pride in your work and pride in delivering truly outstanding levels of customer service. Manage your work load to achieve the SLA's in the most efficient way. Qualifications and Skills: You will need to be able to demonstrate experience and understanding in the installation, troubleshooting and support of the following: Sound understanding of EPoS systems and connectivity. Networking diagnosis and rectification. Sound fault finding skills. Customer facing skills. Timely and accurate paperwork completion. Flexibility on working days and hours available (some out of hours will be required). Cabling Infrastructure (Cat5, Cat6, Wireless etc.). You will also need: Have a full 5-year checkable history (to enable airside passes to be arranged at airports). Ability to use standard Microsoft Windows and Office products. Ability to communicate well with colleagues and customers. Ability to methodically work through on-site problems from point of arrival to satisfactory conclusion. Willingness to be based from home and to travel as required by the company, including the need for overnight stays away from home as required. Excellent organisational skills and the ability to plan, time manage, and multi-task. Flexibility, reliability, tolerance and energy. Ability to motivate and get along with others. Ability to empathise with customer needs whilst at the same time being ever mindful of the commercial requirements of the company. A true passion for technology and providing exceptional customer service
Software Engineer Information Governance Team My client is currently looking for a software engineer with experience in Information Governance as well as Critical Information Protection product. They are looking for someone who is innovative, enthusiastic and who is looking to contribute to their continued development in their newest security product which control how their sensitive data is distributed. Skills - Essential: Deliver complex commercial Java applications on Linux Object Oriented programming Write unit tests and TDD Develop software for Linux platforms Agile methodologies e.g. Scrum (as you will be working within a Scrum team) Clear and concise communication skills (verbal and written) Report and monitor own progress Contribute to project planning and prioritise effectively Coach other team members and review their work Adapt to a changing technical environment Capture requirements, producing designs, testing and coding Skills - Desirable: Distributed systems using a JMS Compliant Message Broker such as ActiveMQ, RabbitMQ etc Java Database Access Layer (JdbcTemplate & Hibernate) Spring framework Red Hat Enterprise Linux or CentOS Ubuntu Database design and writing SQL Experience of using the Eclipse development environment User Interface design and GWT development C# and C++ Education and Qualifications Key Responsibilities: Provide excellent technical contributions Solid technical expertise in order to analyse, design and implement model software solutions that are maintainable and reusable Work with R & D to improve processes and adopting best practices Review successes and identify issues to innovate process solutions and align best practices Contribute and share in the initiatives and tasks required to achieve team goals Support creativity and innovation in your team as well as individually Be involved in a culture of creativity for growing innovation in software solutions and delivery Support cross team collaboration In parallel with making goals and status visible, encourage the team to work together to achieve common goals as well as being proactive in providing excellent "customer service" across functional teams Contribute to improvement in an evolving technical environment Clear and concise communication skills (verbal and written) Presentation and collaboration skills Able to drive improvement in an evolving technical environment Software quality, test and development techniques (TDD, BDD, CI etc.) Agile principles, Scrum framework and the SDLC Personal Characteristics Develop high quality solutions Follows and supports Engineering best practices and procedures Assist in improving the delivery effectiveness of the team If you feel that you are a good fit for this role, please click apply now or call Jessica on for further information.
Apr 23, 2018
Software Engineer Information Governance Team My client is currently looking for a software engineer with experience in Information Governance as well as Critical Information Protection product. They are looking for someone who is innovative, enthusiastic and who is looking to contribute to their continued development in their newest security product which control how their sensitive data is distributed. Skills - Essential: Deliver complex commercial Java applications on Linux Object Oriented programming Write unit tests and TDD Develop software for Linux platforms Agile methodologies e.g. Scrum (as you will be working within a Scrum team) Clear and concise communication skills (verbal and written) Report and monitor own progress Contribute to project planning and prioritise effectively Coach other team members and review their work Adapt to a changing technical environment Capture requirements, producing designs, testing and coding Skills - Desirable: Distributed systems using a JMS Compliant Message Broker such as ActiveMQ, RabbitMQ etc Java Database Access Layer (JdbcTemplate & Hibernate) Spring framework Red Hat Enterprise Linux or CentOS Ubuntu Database design and writing SQL Experience of using the Eclipse development environment User Interface design and GWT development C# and C++ Education and Qualifications Key Responsibilities: Provide excellent technical contributions Solid technical expertise in order to analyse, design and implement model software solutions that are maintainable and reusable Work with R & D to improve processes and adopting best practices Review successes and identify issues to innovate process solutions and align best practices Contribute and share in the initiatives and tasks required to achieve team goals Support creativity and innovation in your team as well as individually Be involved in a culture of creativity for growing innovation in software solutions and delivery Support cross team collaboration In parallel with making goals and status visible, encourage the team to work together to achieve common goals as well as being proactive in providing excellent "customer service" across functional teams Contribute to improvement in an evolving technical environment Clear and concise communication skills (verbal and written) Presentation and collaboration skills Able to drive improvement in an evolving technical environment Software quality, test and development techniques (TDD, BDD, CI etc.) Agile principles, Scrum framework and the SDLC Personal Characteristics Develop high quality solutions Follows and supports Engineering best practices and procedures Assist in improving the delivery effectiveness of the team If you feel that you are a good fit for this role, please click apply now or call Jessica on for further information.
Project Support Coordinator - PMO, Software House Near Reading, Berkshire - Commutable via Newbury, Slough, Farnborough, M4 Corridor 20,000 - 27,000 depending on experience + Great Benefits Leading public sector focused software systems house requires experienced Project Support Coordinator to help maximise predictable revenues by planning, executing, and finalising customer delivery projects according to deadlines and budgets. This includes coordinating the efforts of various team members in a PMO team central to delivery of hundreds of successful projects a year. Good prospects exist to develop your career, with a view to becoming a fully-fledged, autonomous project manager in the field. This role office-based with some UK travel to meet clients on occasion. My client is looking for candidates with project administration and client services experience, who are self-starting, committed and resourceful individuals - able to show initiative and with a good eye for detail! Required skills and experience: Previous experience working in a similar project coordination or management role Excellent verbal and written communication skills, strong numeracy skills Problem solving and analysis Good standard IT PC skills and confident in using Microsoft applications including Outlook, Word and Excel Experience using Agresso (or a similar ERP system) is desirable Professional manner with customers and colleagues Able to prioritise own work and manage deadlines effectively - organised and efficient Able to work independently and confident in dealing with challenging situations The Role: Independently managing the delivery of straightforward projects, typically application upgrades and training for existing customers, engaging support from Project Managers and delivery teams as required. Responsible for the co-ordination and progress monitoring of assigned orders and work packages Dealing with customer requests and project issues Setting up and raising project invoices Maintenance of the project library and compliance Processing sales orders, ensuring correct authorisation has been received etc Ensuring all relevant documentation and correspondence is scanned and attached to back office system Manage consumable supplier relationships and processing orders with them Processing requests for services using scheduling software, ensuring that the correct order details are included in the booking Working closely with Account Managers, Project Managers and customers to successfully co-ordinate and confirm work schedules for on-site and off-site services Processing licensing requests and assisting in the processing of annual renewal licences and subscription services. Manage the publication and organisation of scheduled training courses - Managing transport or training materials, booking of training venues etc. Superb career development opportunity on offer dealing with established professional public-sector clients, along with above average rewards, and a comprehensive benefits package. Please send CV now and call Tim Morris on to find out more. Project Support Coordinator - PMO, Software House Near Reading, Berkshire - provided by Dice CLIENT SERVICES, ERP, MICROSOFT, PROJECT SUPPORT
Apr 23, 2018
Full time
Project Support Coordinator - PMO, Software House Near Reading, Berkshire - Commutable via Newbury, Slough, Farnborough, M4 Corridor 20,000 - 27,000 depending on experience + Great Benefits Leading public sector focused software systems house requires experienced Project Support Coordinator to help maximise predictable revenues by planning, executing, and finalising customer delivery projects according to deadlines and budgets. This includes coordinating the efforts of various team members in a PMO team central to delivery of hundreds of successful projects a year. Good prospects exist to develop your career, with a view to becoming a fully-fledged, autonomous project manager in the field. This role office-based with some UK travel to meet clients on occasion. My client is looking for candidates with project administration and client services experience, who are self-starting, committed and resourceful individuals - able to show initiative and with a good eye for detail! Required skills and experience: Previous experience working in a similar project coordination or management role Excellent verbal and written communication skills, strong numeracy skills Problem solving and analysis Good standard IT PC skills and confident in using Microsoft applications including Outlook, Word and Excel Experience using Agresso (or a similar ERP system) is desirable Professional manner with customers and colleagues Able to prioritise own work and manage deadlines effectively - organised and efficient Able to work independently and confident in dealing with challenging situations The Role: Independently managing the delivery of straightforward projects, typically application upgrades and training for existing customers, engaging support from Project Managers and delivery teams as required. Responsible for the co-ordination and progress monitoring of assigned orders and work packages Dealing with customer requests and project issues Setting up and raising project invoices Maintenance of the project library and compliance Processing sales orders, ensuring correct authorisation has been received etc Ensuring all relevant documentation and correspondence is scanned and attached to back office system Manage consumable supplier relationships and processing orders with them Processing requests for services using scheduling software, ensuring that the correct order details are included in the booking Working closely with Account Managers, Project Managers and customers to successfully co-ordinate and confirm work schedules for on-site and off-site services Processing licensing requests and assisting in the processing of annual renewal licences and subscription services. Manage the publication and organisation of scheduled training courses - Managing transport or training materials, booking of training venues etc. Superb career development opportunity on offer dealing with established professional public-sector clients, along with above average rewards, and a comprehensive benefits package. Please send CV now and call Tim Morris on to find out more. Project Support Coordinator - PMO, Software House Near Reading, Berkshire - provided by Dice CLIENT SERVICES, ERP, MICROSOFT, PROJECT SUPPORT
The Practice The Retail Order Management Solution is implemented by the OracleCommerce Practice within Oracles Retail Consulting Group. The Practicecovers Oracle Retail OMS (formerly Micros Serenade), the orderorchestration engine Order Broker (formerly Micros Locate), OracleCommerce (formerly ATG and Endeca) and Oracle Commerce Cloud. The Solution Oracle Retail Order Management System is an omnichannel retail solutionthat provides robust order management functionality for many leadingretail brands. It manages direct-to-consumer orders received through aretailer's website, call center, and retail store as well as manages theinventory to fulfill the orders. Role Description and Purpose Oracle's Retail Consulting group is looking for an experienced anddynamic Solution Architect to work as part of a team to implement ourRetail Order Management and Order Broker solutions. This is a fast paced and rapidly evolving environment with tremendousopportunities for professional growth and development both within OrderManagement and eCommerce. The Solution Architect's primary purpose is to create an overallsolution design and direct the functional and technical designs for theOrder Management solution. Through relationship building, anddemonstrated enterprise solution expertise, this person will become thecustomer's trusted business and technical advisor. The SolutionArchitect typically works as part of a larger consulting team or as anindividual technical consultant on for-fee product implementation,enhancement, integration, or audit projects You will have 5 or more years of experience implementing OrderManagement systems which can either be Oracle's or solutions fromcompanies such as IBM, Manhattan Associates, Radial, SAP Hybris, Kibo,Aptos or Jagged Peak. You will be considered a Subject matter expert in OMS and you willenjoy developing innovative solutions to complex business and technicalissues and will thrive in client facing environments. Expertise and work efforts focus on the analysis of the customer'sbusiness requirements and technology objectives. The Solution Architectcreates the solution's "blueprint" and ensures that thisvision is achieved through guidance to the business consultants andtechnical team. The Solution Architect is also responsible for definingall points of integration between Order Management applications and 3 rdparty systems. Solution Architects are expected to stay abreast of trends and newtechnologies that could impact Oracle Order Management solutions. TheSolution Architect achieves results through exceptional subject matterexpertise, technology leadership, collaboration, and teamwork. Toperform at this level, deep technology and enterprise architectureskills must be combined with the ability to provide strategic guidance,handle complex customer situations, and communicate effectively with alllevels of the customer organisation Experience / Qualifications 5 + years of Order Management Solution consulting experience required Typically 8 - 12 years of relevant experience. Experience consulting within the retail vertical is required Experience consulting on eCommerce projects is desirable Operational experience from one or more of the following would be beneficial but is not essential; Working in a Call Centre with OMS Software Working Instore with order picking fulfillment solutions Working in supply chain with Warehouse management software Proven experience in a customer facing role Cloud or SaaS Software implementation experience is desirable Consulting experience gained in systems which an OMS typically integrates to is beneficial e.g. Merchandising, Commerce, WMS, ERP, CRM, SIM, POS. Payment and Tax. Experience of leading integration workshops and of interfacing to other systems is required Experience of leading software development teams is desired Responsibilities and Duties Assess requirements, operational flow and design solution. Work with clients to define functional and technical requirements within project scope, documenting "as is" and "to be" processes. Map requirements onto software functionality, develop best-fit model and identify gaps Create solution design 'blueprint and Business requirements documents (BRD' Specify requirements for development and integration specialists Ensure the designed solution is aligned with performance and non-functional requirements Implement solution Implement or Assist the client / SI to implement the "to be" processes Carry out system configuration, data loading, integration set up, test plan writing and review, Create system documentation for all configured elements Log and manage issues Assist the client / SI during all testing phases. SIT, UAT, Performance testing etc. Support the go-live and roll-out of the solution Execute training to both internal resources and to clients to include "Train The trainer" and "End User training" Reporting Complete timesheets, expenses and other administrative reports in accordance with the requirements laid down by Oracle and / or the Client Provide regular progress/status reports to Oracle / Client project management Technical Skills required or desired Proficiency with project-based tools such as Word, Excel, Project, as well as others (e.g., wikis, bug tracking, source control, etc.). Experience with Cloud (SAAS) concepts, architecture and delivery model is desired. An understanding of Integration touchpoints, formats and protocols is required especially SOAP and RESTful web services Experience working with Cloud Integrations, point-to-point and through Middleware layers Experience designing and developing Web services (REST) / API's is desirable Experience with load and performance testing & tools is desirable Expertise in Java is desirable Experience of MongoDB is desirable Technical Skills which are beneficial in the wider practice Please note the following skills are desired by the practice but not essential for the role; Expertise and skills in web application design and development Experience working with AJAX, HTML, CSS, Less and related technologies Expertise in Java and UI development including: Java, Java Script (Knockout preferred), Booststrap, Webhooks, JQuery, node.js, HTML/CSS. Experience with build processes and tools (Ant, Maven, etc.) Familiarity with source control processes & tools (CVS, Git, Subversion, code branching) Oracle Database experience is desirable Experience with code Refactoring and Profiling Knowledge of Scripting Languages Experience with IDE's (particularly Eclipse) Good coding practices (Javadoc, unit testing) Additional skills Strong consulting skills with the ability to work as part of a project team. Experience working in various SDLC methodologies (waterfall, Agile, OUM, Scrum, etc.) is desirable Experience of working with System Integrators (SI's) / within a professional services organisation is desirable Familiarity with Order Management business processes / carrying out organizational assessments is desirable Ability to write and deliver technical documents to internal and external clients Excellent written and spoken communication skills Excellent interpersonal skills, including customer-facing skills at all levels of a customer organization. Solid presentation skills, great at developing rapport with customers and partners Ability to participate in Sales-pursuit meetings and provide technical commentary is beneficial Ability to Recognize new business opportunities in already existing account base is desirable Experience presenting to/facilitating meetings and group discussions Ability to develop excellent rapport with upper level management is beneficial Solid analytical and design skills Excellent problem solving skills Drive, determination and results orientation and a will to win. Availability to travel and work with a diverse set of Clients and high performing professionals. A desire to be part of large, high-impact projects and grow in the process. Additional Information Willingness to work away from home Mon-Fri Requirement to travel subject to project needs. Self-starter, with the ability to work independently and without the need for individual task-management and supervision. Ability to organise personal work time around client availability, travel requirements and other constraints in order to meet the assigned deliverables within agreed time/cost constraints and client expectations Detailed Description and Job Requirements:As a recognized authority and leading contributor within their practice,this senior-level consulting position provides consistent high qualityand innovative solution leadership to a project team. Leads the solutiondesign and implementation aspects of engagement(s) ensuring highquality, integrated software solutions within constraints of time and budget.Analyzes business needs to help ensure Oracle solution meets thecustomer's objectives by combining industry best practices, productknowledge, and business acumen. Exercises judgment and business acumenin selecting methods and techniques to deliver functional and technicalsolutions on non-routine and very complex aspects of applications andtechnology installations. Provides direction and mentoring to projectteams, and effectively influences customer leadership on key decisions.Supports the business development efforts by pursuing new opportunitiesand extensions. Collaborates with the consulting sales team by providingdomain expertise. Resolves complex customer issues by recommending andimplementing solutions. Demonstrates expertise in multiple businessprocesses across two or more product families or ability to architectand design technology solutions encompassing multiple products and makedecisions based on impact across the stack.8-10 years of experience relevant to this position including 4 years ofconsulting experience. Prior team leadership or management experiencepreferred..... click apply for full job details
Apr 22, 2018
Full time
The Practice The Retail Order Management Solution is implemented by the OracleCommerce Practice within Oracles Retail Consulting Group. The Practicecovers Oracle Retail OMS (formerly Micros Serenade), the orderorchestration engine Order Broker (formerly Micros Locate), OracleCommerce (formerly ATG and Endeca) and Oracle Commerce Cloud. The Solution Oracle Retail Order Management System is an omnichannel retail solutionthat provides robust order management functionality for many leadingretail brands. It manages direct-to-consumer orders received through aretailer's website, call center, and retail store as well as manages theinventory to fulfill the orders. Role Description and Purpose Oracle's Retail Consulting group is looking for an experienced anddynamic Solution Architect to work as part of a team to implement ourRetail Order Management and Order Broker solutions. This is a fast paced and rapidly evolving environment with tremendousopportunities for professional growth and development both within OrderManagement and eCommerce. The Solution Architect's primary purpose is to create an overallsolution design and direct the functional and technical designs for theOrder Management solution. Through relationship building, anddemonstrated enterprise solution expertise, this person will become thecustomer's trusted business and technical advisor. The SolutionArchitect typically works as part of a larger consulting team or as anindividual technical consultant on for-fee product implementation,enhancement, integration, or audit projects You will have 5 or more years of experience implementing OrderManagement systems which can either be Oracle's or solutions fromcompanies such as IBM, Manhattan Associates, Radial, SAP Hybris, Kibo,Aptos or Jagged Peak. You will be considered a Subject matter expert in OMS and you willenjoy developing innovative solutions to complex business and technicalissues and will thrive in client facing environments. Expertise and work efforts focus on the analysis of the customer'sbusiness requirements and technology objectives. The Solution Architectcreates the solution's "blueprint" and ensures that thisvision is achieved through guidance to the business consultants andtechnical team. The Solution Architect is also responsible for definingall points of integration between Order Management applications and 3 rdparty systems. Solution Architects are expected to stay abreast of trends and newtechnologies that could impact Oracle Order Management solutions. TheSolution Architect achieves results through exceptional subject matterexpertise, technology leadership, collaboration, and teamwork. Toperform at this level, deep technology and enterprise architectureskills must be combined with the ability to provide strategic guidance,handle complex customer situations, and communicate effectively with alllevels of the customer organisation Experience / Qualifications 5 + years of Order Management Solution consulting experience required Typically 8 - 12 years of relevant experience. Experience consulting within the retail vertical is required Experience consulting on eCommerce projects is desirable Operational experience from one or more of the following would be beneficial but is not essential; Working in a Call Centre with OMS Software Working Instore with order picking fulfillment solutions Working in supply chain with Warehouse management software Proven experience in a customer facing role Cloud or SaaS Software implementation experience is desirable Consulting experience gained in systems which an OMS typically integrates to is beneficial e.g. Merchandising, Commerce, WMS, ERP, CRM, SIM, POS. Payment and Tax. Experience of leading integration workshops and of interfacing to other systems is required Experience of leading software development teams is desired Responsibilities and Duties Assess requirements, operational flow and design solution. Work with clients to define functional and technical requirements within project scope, documenting "as is" and "to be" processes. Map requirements onto software functionality, develop best-fit model and identify gaps Create solution design 'blueprint and Business requirements documents (BRD' Specify requirements for development and integration specialists Ensure the designed solution is aligned with performance and non-functional requirements Implement solution Implement or Assist the client / SI to implement the "to be" processes Carry out system configuration, data loading, integration set up, test plan writing and review, Create system documentation for all configured elements Log and manage issues Assist the client / SI during all testing phases. SIT, UAT, Performance testing etc. Support the go-live and roll-out of the solution Execute training to both internal resources and to clients to include "Train The trainer" and "End User training" Reporting Complete timesheets, expenses and other administrative reports in accordance with the requirements laid down by Oracle and / or the Client Provide regular progress/status reports to Oracle / Client project management Technical Skills required or desired Proficiency with project-based tools such as Word, Excel, Project, as well as others (e.g., wikis, bug tracking, source control, etc.). Experience with Cloud (SAAS) concepts, architecture and delivery model is desired. An understanding of Integration touchpoints, formats and protocols is required especially SOAP and RESTful web services Experience working with Cloud Integrations, point-to-point and through Middleware layers Experience designing and developing Web services (REST) / API's is desirable Experience with load and performance testing & tools is desirable Expertise in Java is desirable Experience of MongoDB is desirable Technical Skills which are beneficial in the wider practice Please note the following skills are desired by the practice but not essential for the role; Expertise and skills in web application design and development Experience working with AJAX, HTML, CSS, Less and related technologies Expertise in Java and UI development including: Java, Java Script (Knockout preferred), Booststrap, Webhooks, JQuery, node.js, HTML/CSS. Experience with build processes and tools (Ant, Maven, etc.) Familiarity with source control processes & tools (CVS, Git, Subversion, code branching) Oracle Database experience is desirable Experience with code Refactoring and Profiling Knowledge of Scripting Languages Experience with IDE's (particularly Eclipse) Good coding practices (Javadoc, unit testing) Additional skills Strong consulting skills with the ability to work as part of a project team. Experience working in various SDLC methodologies (waterfall, Agile, OUM, Scrum, etc.) is desirable Experience of working with System Integrators (SI's) / within a professional services organisation is desirable Familiarity with Order Management business processes / carrying out organizational assessments is desirable Ability to write and deliver technical documents to internal and external clients Excellent written and spoken communication skills Excellent interpersonal skills, including customer-facing skills at all levels of a customer organization. Solid presentation skills, great at developing rapport with customers and partners Ability to participate in Sales-pursuit meetings and provide technical commentary is beneficial Ability to Recognize new business opportunities in already existing account base is desirable Experience presenting to/facilitating meetings and group discussions Ability to develop excellent rapport with upper level management is beneficial Solid analytical and design skills Excellent problem solving skills Drive, determination and results orientation and a will to win. Availability to travel and work with a diverse set of Clients and high performing professionals. A desire to be part of large, high-impact projects and grow in the process. Additional Information Willingness to work away from home Mon-Fri Requirement to travel subject to project needs. Self-starter, with the ability to work independently and without the need for individual task-management and supervision. Ability to organise personal work time around client availability, travel requirements and other constraints in order to meet the assigned deliverables within agreed time/cost constraints and client expectations Detailed Description and Job Requirements:As a recognized authority and leading contributor within their practice,this senior-level consulting position provides consistent high qualityand innovative solution leadership to a project team. Leads the solutiondesign and implementation aspects of engagement(s) ensuring highquality, integrated software solutions within constraints of time and budget.Analyzes business needs to help ensure Oracle solution meets thecustomer's objectives by combining industry best practices, productknowledge, and business acumen. Exercises judgment and business acumenin selecting methods and techniques to deliver functional and technicalsolutions on non-routine and very complex aspects of applications andtechnology installations. Provides direction and mentoring to projectteams, and effectively influences customer leadership on key decisions.Supports the business development efforts by pursuing new opportunitiesand extensions. Collaborates with the consulting sales team by providingdomain expertise. Resolves complex customer issues by recommending andimplementing solutions. Demonstrates expertise in multiple businessprocesses across two or more product families or ability to architectand design technology solutions encompassing multiple products and makedecisions based on impact across the stack.8-10 years of experience relevant to this position including 4 years ofconsulting experience. Prior team leadership or management experiencepreferred..... click apply for full job details
This role is responsible for delivering upon the partner enablementstrategy for Oracle NetSuite Alliance Partners (aka. SystemsIntegrators) and Oracle NetSuite Channel Partners (aka. SolutionProviders) in the EMEA region. In alignment with the vision and missionof Oracle NetSuite's Alliance Partner Program and Solution ProviderProgram, the intent of the enablement strategy is to drive andaccelerate competency uptake across three NetSuite-specific domains:selling, demoing, and implementing the NetSuite product. This role is primarily responsible for delivering the applicableenablement content to Oracle NetSuite Alliance and Channel Partnersacross the Implementation Domain. As an Implementation Enablement Manager, you will: Deliver and/or assist in instructing in-person classes to NetSuite partners Deliver and/or instruct remote web-based classes to NetSuite partners Review and checkpoint Partner implementations Work with partners to assess their skills, guide them and provide assurance during ongoing implementations Advise partners how to approach an implementation and each stop of these implementations Provide best practice advise around various types of implementations Provide help-line assistance to assigned implementing partners Engage with the Enablement Team Manager, Oracle NetSuite Alliance and Channel Partners, Oracle NetSuite Alliance team, and Oracle NetSuite Channel Sales team as well as business stakeholders and subject-matter experts to further define, validate and refine the partner enablement strategy.What you BringYou must have a passion for business and the associated technologies, aswell as advanced analytical problem-solving acumen, applied to helpclients find creative ways to more effectively run their businesses.Finding new ways to constantly improve the satisfaction and loyalty ofNetSuite Partners is a top priority.You will have been a lead consultant and have extensive ERPimplementation expertise spanning the full implementation cycle and beadept at managing the delivery of application functionality. Excellent understanding of common industry standard business practices as related to Accounting, Wholesale Distribution, Inventory Management, Sales Force Management as well as support. A natural consultative mindset offering diversity in your ability to engage varied audiences across different industries and countries. Solid experience in change management and Business Process mapping in support and / or in conjunction with 5 major IS ERP initiatives. Seasoned consultant skills with a passion in identifying then translating customer business requirements into workable business solutions. Solid experience in Managing client expectations, scope and solution delivery to budget.Qualifications/Skills: 5-7 years' experience in systems applications consulting with a consulting firm or software provider. Expert with effective implementations of an ERP, SFA/CRM Thorough understanding of accounting and auditing principles Project management, Organizational and Communication skills Mastery of Microsoft Office Products Preferred Skills: CPA or Accounting Degree is highly desirable NetSuite product knowledge NetSuite implementation experience Travel: Can be 50%+ of time (Please note, you will be required to fly overseas) Detailed Description and Job Requirements:Responsible for delivering training on Oracle methodologies orproduct/solutions to sales and sales consulting personnel. Ensuressuccessful delivery of training engagements with a high level ofsatisfaction. Provides sales or Oracle domain expertise in one or moreskills or solution areas. Work with Sales, Product Marketing, ProductDevelopment and other counterparts to facilitate training contentdevelopment and delivery. Become the knowledge expert on areas of delivery.Facilitate meeting or exceeding customer satisfaction targets bydelivering quality training in classroom environments and or over theWeb. Maintain deep knowledge and skill level while demonstratingexpertise for all designated topics, plus additional, complementarytopics and/or best practices. Articulate at a granular level arespective concept or solution*s vision, capabilities, business valueduring offerings to both sales and sales consulting audiences.Consult/work with Subject Matter Experts, Sales Performance Designers,etc., in order to deliver the material in an effective and engaging way.Provide analysis and feedback on training events to program teams ormanagement regarding training results. Meet or exceed utilizationexpectations. Successfully manage the training environment whilereporting and resolving issues. Act as subject-matter expert when calledupon for curriculum development. Provide mentoring, certification ofother instructors and related leadership tasks.Leading contributor individually and as a team member, providingdirection and mentoring to others. Work is non-routine and very complex,involving the application of advanced technical/business skills in areaof specialization. Recognized as a subject-matter expert within Oracle.Excellent presentation, communication and writing skills. Ability tomulti-task and superior time-management skills. Ability to handlediverse groups of employees, including an international audience.Ability to establish credibility and create confidence quickly andeasily. Excellent organization and prioritization skills with a strongattention to detail and ability to meet deadlines. Maintain high studentsatisfaction scores on post-class surveys. Instructor certification in 3or more different Oracle products/skill courses. Teaches in specialsituations such as custom courses for specific audiences (Oracle Directversus Global Business Unit versus Alliances and Channels. Possessesbroad industry knowledge. Business travel of up to 75 percent annuallymay be expected of this position. Typically at least 8 years ofexperience with 7 years of sales or sales consulting experience, 4 yearsof experience teaching at Oracle or another company. Bachelors degree orequivalent experience.As part of Oracle's employment process candidates will be required tocomplete a pre-employment screening process, prior to an offer beingmade. This will involve identity and employment verification, salaryverification, professional references, education verification andprofessional qualifications and memberships (if applicable).Job: TrainingLocation: GB-GB, UK-ReadingJob Type: Regular Employee HireOrganization: Oracle - provided by Dice ADEPT, CHANGE MANAGEMENT, DEGREE, ERP, MICROSOFT, ORACLE
Apr 22, 2018
Full time
This role is responsible for delivering upon the partner enablementstrategy for Oracle NetSuite Alliance Partners (aka. SystemsIntegrators) and Oracle NetSuite Channel Partners (aka. SolutionProviders) in the EMEA region. In alignment with the vision and missionof Oracle NetSuite's Alliance Partner Program and Solution ProviderProgram, the intent of the enablement strategy is to drive andaccelerate competency uptake across three NetSuite-specific domains:selling, demoing, and implementing the NetSuite product. This role is primarily responsible for delivering the applicableenablement content to Oracle NetSuite Alliance and Channel Partnersacross the Implementation Domain. As an Implementation Enablement Manager, you will: Deliver and/or assist in instructing in-person classes to NetSuite partners Deliver and/or instruct remote web-based classes to NetSuite partners Review and checkpoint Partner implementations Work with partners to assess their skills, guide them and provide assurance during ongoing implementations Advise partners how to approach an implementation and each stop of these implementations Provide best practice advise around various types of implementations Provide help-line assistance to assigned implementing partners Engage with the Enablement Team Manager, Oracle NetSuite Alliance and Channel Partners, Oracle NetSuite Alliance team, and Oracle NetSuite Channel Sales team as well as business stakeholders and subject-matter experts to further define, validate and refine the partner enablement strategy.What you BringYou must have a passion for business and the associated technologies, aswell as advanced analytical problem-solving acumen, applied to helpclients find creative ways to more effectively run their businesses.Finding new ways to constantly improve the satisfaction and loyalty ofNetSuite Partners is a top priority.You will have been a lead consultant and have extensive ERPimplementation expertise spanning the full implementation cycle and beadept at managing the delivery of application functionality. Excellent understanding of common industry standard business practices as related to Accounting, Wholesale Distribution, Inventory Management, Sales Force Management as well as support. A natural consultative mindset offering diversity in your ability to engage varied audiences across different industries and countries. Solid experience in change management and Business Process mapping in support and / or in conjunction with 5 major IS ERP initiatives. Seasoned consultant skills with a passion in identifying then translating customer business requirements into workable business solutions. Solid experience in Managing client expectations, scope and solution delivery to budget.Qualifications/Skills: 5-7 years' experience in systems applications consulting with a consulting firm or software provider. Expert with effective implementations of an ERP, SFA/CRM Thorough understanding of accounting and auditing principles Project management, Organizational and Communication skills Mastery of Microsoft Office Products Preferred Skills: CPA or Accounting Degree is highly desirable NetSuite product knowledge NetSuite implementation experience Travel: Can be 50%+ of time (Please note, you will be required to fly overseas) Detailed Description and Job Requirements:Responsible for delivering training on Oracle methodologies orproduct/solutions to sales and sales consulting personnel. Ensuressuccessful delivery of training engagements with a high level ofsatisfaction. Provides sales or Oracle domain expertise in one or moreskills or solution areas. Work with Sales, Product Marketing, ProductDevelopment and other counterparts to facilitate training contentdevelopment and delivery. Become the knowledge expert on areas of delivery.Facilitate meeting or exceeding customer satisfaction targets bydelivering quality training in classroom environments and or over theWeb. Maintain deep knowledge and skill level while demonstratingexpertise for all designated topics, plus additional, complementarytopics and/or best practices. Articulate at a granular level arespective concept or solution*s vision, capabilities, business valueduring offerings to both sales and sales consulting audiences.Consult/work with Subject Matter Experts, Sales Performance Designers,etc., in order to deliver the material in an effective and engaging way.Provide analysis and feedback on training events to program teams ormanagement regarding training results. Meet or exceed utilizationexpectations. Successfully manage the training environment whilereporting and resolving issues. Act as subject-matter expert when calledupon for curriculum development. Provide mentoring, certification ofother instructors and related leadership tasks.Leading contributor individually and as a team member, providingdirection and mentoring to others. Work is non-routine and very complex,involving the application of advanced technical/business skills in areaof specialization. Recognized as a subject-matter expert within Oracle.Excellent presentation, communication and writing skills. Ability tomulti-task and superior time-management skills. Ability to handlediverse groups of employees, including an international audience.Ability to establish credibility and create confidence quickly andeasily. Excellent organization and prioritization skills with a strongattention to detail and ability to meet deadlines. Maintain high studentsatisfaction scores on post-class surveys. Instructor certification in 3or more different Oracle products/skill courses. Teaches in specialsituations such as custom courses for specific audiences (Oracle Directversus Global Business Unit versus Alliances and Channels. Possessesbroad industry knowledge. Business travel of up to 75 percent annuallymay be expected of this position. Typically at least 8 years ofexperience with 7 years of sales or sales consulting experience, 4 yearsof experience teaching at Oracle or another company. Bachelors degree orequivalent experience.As part of Oracle's employment process candidates will be required tocomplete a pre-employment screening process, prior to an offer beingmade. This will involve identity and employment verification, salaryverification, professional references, education verification andprofessional qualifications and memberships (if applicable).Job: TrainingLocation: GB-GB, UK-ReadingJob Type: Regular Employee HireOrganization: Oracle - provided by Dice ADEPT, CHANGE MANAGEMENT, DEGREE, ERP, MICROSOFT, ORACLE
Senior Support Engineer | Application Support | Systems Engineer | Lead Engineer My client are currently on the lookout for a Senior Support Engineer to join their operations located in Reading, Berkshire. This is a role support legacy systems with a large focus on on-prem systems. The role also has an element of leadership as you will be looking after a small team of 2 engineers There will be a lot of reverse-engineering involved due to the lack of documention. Skills needed are: - Windows & Linux systems (mainly Windows) - VMware ideally - Ability to read code. Most is written in a mix of C++ & C# - Ability to work to tight deadlines - Ability to lead a small team The salary on offer is upwards of £40k with excellent benefits and bonus on top of that. Submit CV to apply Senior Support Engineer | Application Support | Systems Engineer | Lead Engineer
Apr 22, 2018
Senior Support Engineer | Application Support | Systems Engineer | Lead Engineer My client are currently on the lookout for a Senior Support Engineer to join their operations located in Reading, Berkshire. This is a role support legacy systems with a large focus on on-prem systems. The role also has an element of leadership as you will be looking after a small team of 2 engineers There will be a lot of reverse-engineering involved due to the lack of documention. Skills needed are: - Windows & Linux systems (mainly Windows) - VMware ideally - Ability to read code. Most is written in a mix of C++ & C# - Ability to work to tight deadlines - Ability to lead a small team The salary on offer is upwards of £40k with excellent benefits and bonus on top of that. Submit CV to apply Senior Support Engineer | Application Support | Systems Engineer | Lead Engineer
Statistical Developer - C# or C++ Profectus Recruitment has been tasked to find a Statistical Developer - C# or C++ who will have a Statistical / Mathematical modelling mind-set. This role will be based in Reading working for a market leading gaming software house who are continuing to grow. The successful candidate will have a history of working with either C++ or C# to create in house software to aid colleagues in now product concepts. Other responsibilities will include creating and reviewing technical specification documentation. Essential Skills / Experience: Experience of working in a role writing clean code in either C++ or C# Have a statistical / mathematical approach to coding Previously held a role building internal software to aid new product concepts Able to work as part of a team and independently using your initiative The lient are really looking for the ideal candidate who has that Statistical / Mathematical focus. This is a fantastic opportunity to progress your career working for a forever growing software house who likes to look after and reward their staff. Based in Central Reading they are very accessible form a wide area. If interested apply today for immediate consideration!
Apr 22, 2018
Statistical Developer - C# or C++ Profectus Recruitment has been tasked to find a Statistical Developer - C# or C++ who will have a Statistical / Mathematical modelling mind-set. This role will be based in Reading working for a market leading gaming software house who are continuing to grow. The successful candidate will have a history of working with either C++ or C# to create in house software to aid colleagues in now product concepts. Other responsibilities will include creating and reviewing technical specification documentation. Essential Skills / Experience: Experience of working in a role writing clean code in either C++ or C# Have a statistical / mathematical approach to coding Previously held a role building internal software to aid new product concepts Able to work as part of a team and independently using your initiative The lient are really looking for the ideal candidate who has that Statistical / Mathematical focus. This is a fantastic opportunity to progress your career working for a forever growing software house who likes to look after and reward their staff. Based in Central Reading they are very accessible form a wide area. If interested apply today for immediate consideration!
Profectus Recruitment is working on behalf of an International Software organisation that is searching for a C# Software engineer to join their organisation on a permanent basis. The Software Engineer plays a key role within the organisation; you will hold responsibility for design, development and maintenance across a range of areas. You will be required to provide technical information regularly whilst working on a number of projects. As a C# Software Engineer the development director is looking for this person to be able to roadmap processes and also support the other C# Software Engineers in the team. Responsibilities for the Software Engineer; To lead and contribute to specification and design workshops, coordinating when required Help to distribute work across various members of the team Undertake software implementation Provide Technical lead in a number of areas, as advised by the Development Director Provide timely and accurate information to the team and management on progress of builds and applications Provide expert technical knowledge on the areas of the company's software specialism Provide expert technical knowledge and advice on the company's software To evaluate and integrate 3rdparty software effectively To provide expert technical knowledge on the core programming languages Mentor other software engineers where necessary Skills required; 2+ years commercial experience programming with C# WPF JavaScript Microsoft Visual Studio Advantageous Industry Experience; Engineering/Manufacturing Advantageous Skills; C++ HTML PHP Database Technologies If you feel you could be suitable please apply ASAP for immediate consideration! C# / WPF / JavaScript C# Developer / .NET Developer / C# Software Developer / .NET Software Engineer / Software Developer / Software Engineer / Desktop Developer / Product Developer
Apr 22, 2018
Profectus Recruitment is working on behalf of an International Software organisation that is searching for a C# Software engineer to join their organisation on a permanent basis. The Software Engineer plays a key role within the organisation; you will hold responsibility for design, development and maintenance across a range of areas. You will be required to provide technical information regularly whilst working on a number of projects. As a C# Software Engineer the development director is looking for this person to be able to roadmap processes and also support the other C# Software Engineers in the team. Responsibilities for the Software Engineer; To lead and contribute to specification and design workshops, coordinating when required Help to distribute work across various members of the team Undertake software implementation Provide Technical lead in a number of areas, as advised by the Development Director Provide timely and accurate information to the team and management on progress of builds and applications Provide expert technical knowledge on the areas of the company's software specialism Provide expert technical knowledge and advice on the company's software To evaluate and integrate 3rdparty software effectively To provide expert technical knowledge on the core programming languages Mentor other software engineers where necessary Skills required; 2+ years commercial experience programming with C# WPF JavaScript Microsoft Visual Studio Advantageous Industry Experience; Engineering/Manufacturing Advantageous Skills; C++ HTML PHP Database Technologies If you feel you could be suitable please apply ASAP for immediate consideration! C# / WPF / JavaScript C# Developer / .NET Developer / C# Software Developer / .NET Software Engineer / Software Developer / Software Engineer / Desktop Developer / Product Developer
Software Consultant, Software Integration, HFC, DOCSIS. A Senior Software Consultant is required by a Global provider of communications solutions, to join a team of customer facing engineers responsible for the design, implementation, integration, ongoing support of video and content management solutions for hardware & software platforms. This will be a varied role with tasks dependent on customer requirements, but will typically involve end to end planning through post sales implementation, software integration or service design, configuration and operational support. This position offers excellent opportunities for technology enthusiasts who want to develop their technical expertise and innovate. Skills & Experience Required: Knowledge of HFC/DOCSIS technologies Strong networking skills Customer facing experience, to include technology (software) implementation and business problem solving skills. Scripting experience in either Python, Shell, Perl Experience building RPM packages and software development build environments, e.g. SVN, GIT, Jenkins. Application server experience (e.g. Tomcat, Apache) Web services knowledge, HTTP, SOAP, REST API Base location is Reading with regular travel to customer sites which may be outside of the UK.
Apr 22, 2018
Software Consultant, Software Integration, HFC, DOCSIS. A Senior Software Consultant is required by a Global provider of communications solutions, to join a team of customer facing engineers responsible for the design, implementation, integration, ongoing support of video and content management solutions for hardware & software platforms. This will be a varied role with tasks dependent on customer requirements, but will typically involve end to end planning through post sales implementation, software integration or service design, configuration and operational support. This position offers excellent opportunities for technology enthusiasts who want to develop their technical expertise and innovate. Skills & Experience Required: Knowledge of HFC/DOCSIS technologies Strong networking skills Customer facing experience, to include technology (software) implementation and business problem solving skills. Scripting experience in either Python, Shell, Perl Experience building RPM packages and software development build environments, e.g. SVN, GIT, Jenkins. Application server experience (e.g. Tomcat, Apache) Web services knowledge, HTTP, SOAP, REST API Base location is Reading with regular travel to customer sites which may be outside of the UK.
Senior Front End Developer | Front End Web Developer | JavaScript | Angular Due to an influx of projects I now require a Senior Front-End | Front End Web Developer to join an established and growing organisation based in Reading. Company Summary: A leading organisation who are growing their cutting edge front-end Development team are on the lookout for a talented Front-End Developer with experience of modern UI and JavaScript technologies. The team work with the latest in Software Development methodologies and work throughout the full software development lifecycle, delivering custom JavaScript or Angular solutions and work collaboratively to provide engaging and unparalleled UI. This is an ideal opportunity for a Web Developer with a passion for JavaScript and / or Angular technologies and a belief in the User Experience being a part of the full Software Lifecycle. As a Senior Front-End Web Developer you will have the opportunity to learn from other specialists, and increase your knowledge of modern web technologies. Angular.js / Front-End Developer Required Skills: *Experience of building robust and rich Web Applications using modern JavaScript tech *Knowledge of one or more Web Frameworks e.g. JavaScript or Angular etc. *Curious nature and experience of experimenting with modern libraries or frameworks *Front end Development experience with HTML | CSS and pre-processors *Excellent experience of web server frameworks. *Excellent communication skills are a must! Desirable / Advantageous Skills: *Plenty of contributions to the open source market and personal projects *Experience of Agile methodologies including Scrum, TDD / BDD, Unix / Linux, SQL or LAMP architectures. *Building RESTful API's. Salary: up to £65,000 depending on experience Contact: Glenn Rose - Consultant at Reqiva Ltd -
Apr 22, 2018
Senior Front End Developer | Front End Web Developer | JavaScript | Angular Due to an influx of projects I now require a Senior Front-End | Front End Web Developer to join an established and growing organisation based in Reading. Company Summary: A leading organisation who are growing their cutting edge front-end Development team are on the lookout for a talented Front-End Developer with experience of modern UI and JavaScript technologies. The team work with the latest in Software Development methodologies and work throughout the full software development lifecycle, delivering custom JavaScript or Angular solutions and work collaboratively to provide engaging and unparalleled UI. This is an ideal opportunity for a Web Developer with a passion for JavaScript and / or Angular technologies and a belief in the User Experience being a part of the full Software Lifecycle. As a Senior Front-End Web Developer you will have the opportunity to learn from other specialists, and increase your knowledge of modern web technologies. Angular.js / Front-End Developer Required Skills: *Experience of building robust and rich Web Applications using modern JavaScript tech *Knowledge of one or more Web Frameworks e.g. JavaScript or Angular etc. *Curious nature and experience of experimenting with modern libraries or frameworks *Front end Development experience with HTML | CSS and pre-processors *Excellent experience of web server frameworks. *Excellent communication skills are a must! Desirable / Advantageous Skills: *Plenty of contributions to the open source market and personal projects *Experience of Agile methodologies including Scrum, TDD / BDD, Unix / Linux, SQL or LAMP architectures. *Building RESTful API's. Salary: up to £65,000 depending on experience Contact: Glenn Rose - Consultant at Reqiva Ltd -
My Client is a market leader within the Cyber Security sector, a sector that will break the $1 Trillion barrier by 2020... Italian speaking Inside Sales professional New Business Focussed sales person Passionate for career development within technology. An Industry leading IT technology vendor is searching for an Italian Inside Sales professional for their Reading office. The role offers a great salary of c80/90K with great training and career opportunity . The requirements; Proactively targeting Mid Enterprise clients in Region. Great training & Career development Market leading technology vendor and a leader on the Gartner Magic Quadrant High Growth, dynamic business. About you We are looking for a highly motivated, driven and enthusiastic New Business focussed sales professional who is looking to join a business that is DYNAMIC - HIGH GROWTH and Challenging the market. 2 years + in a New Business Inside Sales capacity Fluent Italian. Demonstrable track record of success. New Business Focussed salesperson with a Hunter mentality Ideally experience within Cyber security. Our client offers you: Great training Career Development International Travel Great Package Great benefits package including a generous quantity of shares.
Apr 22, 2018
My Client is a market leader within the Cyber Security sector, a sector that will break the $1 Trillion barrier by 2020... Italian speaking Inside Sales professional New Business Focussed sales person Passionate for career development within technology. An Industry leading IT technology vendor is searching for an Italian Inside Sales professional for their Reading office. The role offers a great salary of c80/90K with great training and career opportunity . The requirements; Proactively targeting Mid Enterprise clients in Region. Great training & Career development Market leading technology vendor and a leader on the Gartner Magic Quadrant High Growth, dynamic business. About you We are looking for a highly motivated, driven and enthusiastic New Business focussed sales professional who is looking to join a business that is DYNAMIC - HIGH GROWTH and Challenging the market. 2 years + in a New Business Inside Sales capacity Fluent Italian. Demonstrable track record of success. New Business Focussed salesperson with a Hunter mentality Ideally experience within Cyber security. Our client offers you: Great training Career Development International Travel Great Package Great benefits package including a generous quantity of shares.
ASP.Net Developer (ASP| .Net | C#| HTML | CSS) Are you looking to work in the latest and emerging field of Machine Learning and Robotics? Would you like the opportunity to affect the future of this field through extensive R&D- up to 50%? Is working environment important to you? Would you like to be working in state off the art offices surrounded by up to 20 like-minded developers? Have you got experience working in ASP but want to continue this learning curve? Do you want to be working in an energetic and buzzy agency office? All you will need is; - Previous experience working with ASP.Net - Comfortable working with HTML, CSS & Javascript - Previous agency experience is desireable - An interest in Machine Learning I have a salary of up to £38,000 for this role which is based in Reading .
Apr 22, 2018
ASP.Net Developer (ASP| .Net | C#| HTML | CSS) Are you looking to work in the latest and emerging field of Machine Learning and Robotics? Would you like the opportunity to affect the future of this field through extensive R&D- up to 50%? Is working environment important to you? Would you like to be working in state off the art offices surrounded by up to 20 like-minded developers? Have you got experience working in ASP but want to continue this learning curve? Do you want to be working in an energetic and buzzy agency office? All you will need is; - Previous experience working with ASP.Net - Comfortable working with HTML, CSS & Javascript - Previous agency experience is desireable - An interest in Machine Learning I have a salary of up to £38,000 for this role which is based in Reading .
My Client is a market leader within the Cyber Security sector, a sector that will break the $1 Trillion barrier by 2020... French speaking Inside Sales Manager New Business Focussed leader Passionate for career development within technology. An Industry leading IT technology vendor is searching for a French Inside Sales Manager based in their Reading office. The role offers a great salary of c120K+ with great training and career opportunity . The requirements; Managing a team of 5 Inside Sales Mid Market New Business Sales Execs for the French region. Great training & Career development Market leading technology vendor and a leader on the Gartner Magic Quadrant High Growth, dynamic business. About you We are looking for a highly motivated, driven and enthusiastic New Business focussed sales Manager who is looking to join a business that is DYNAMIC - HIGH GROWTH and Challenging the market. 2 years + in a management role within Inside Sales / Closing. Fluent French. Demonstrable track record of success. New Business Focussed Manager Ideally experience within Cyber security. Our client offers you: Great training Career Development International Travel Great Package Great benefits package including a generous quantity of shares.
Apr 22, 2018
My Client is a market leader within the Cyber Security sector, a sector that will break the $1 Trillion barrier by 2020... French speaking Inside Sales Manager New Business Focussed leader Passionate for career development within technology. An Industry leading IT technology vendor is searching for a French Inside Sales Manager based in their Reading office. The role offers a great salary of c120K+ with great training and career opportunity . The requirements; Managing a team of 5 Inside Sales Mid Market New Business Sales Execs for the French region. Great training & Career development Market leading technology vendor and a leader on the Gartner Magic Quadrant High Growth, dynamic business. About you We are looking for a highly motivated, driven and enthusiastic New Business focussed sales Manager who is looking to join a business that is DYNAMIC - HIGH GROWTH and Challenging the market. 2 years + in a management role within Inside Sales / Closing. Fluent French. Demonstrable track record of success. New Business Focussed Manager Ideally experience within Cyber security. Our client offers you: Great training Career Development International Travel Great Package Great benefits package including a generous quantity of shares.
My Client is a market leader within the Cyber Security sector, a sector that will break the $1 Trillion barrier by 2020... Polish speaking Inside Sales professional New Business Focussed sales person Passionate for career development within technology. An Industry leading IT technology vendor is searching for an Polish Inside Sales professional for their Reading office. The role offers a great salary of c80/90K with great training and career opportunity . The requirements; Proactively targeting Mid Enterprise clients in Region. Great training & Career development Market leading technology vendor and a leader on the Gartner Magic Quadrant High Growth, dynamic business. About you We are looking for a highly motivated, driven and enthusiastic New Business focussed sales professional who is looking to join a business that is DYNAMIC - HIGH GROWTH and Challenging the market. 2 years + in a New Business Inside Sales capacity Fluent Polish. Demonstrable track record of success. New Business Focussed salesperson with a Hunter mentality Ideally experience within Cyber security. Our client offers you: Great training Career Development International Travel Great Package Great benefits package including a generous quantity of shares.
Apr 22, 2018
My Client is a market leader within the Cyber Security sector, a sector that will break the $1 Trillion barrier by 2020... Polish speaking Inside Sales professional New Business Focussed sales person Passionate for career development within technology. An Industry leading IT technology vendor is searching for an Polish Inside Sales professional for their Reading office. The role offers a great salary of c80/90K with great training and career opportunity . The requirements; Proactively targeting Mid Enterprise clients in Region. Great training & Career development Market leading technology vendor and a leader on the Gartner Magic Quadrant High Growth, dynamic business. About you We are looking for a highly motivated, driven and enthusiastic New Business focussed sales professional who is looking to join a business that is DYNAMIC - HIGH GROWTH and Challenging the market. 2 years + in a New Business Inside Sales capacity Fluent Polish. Demonstrable track record of success. New Business Focussed salesperson with a Hunter mentality Ideally experience within Cyber security. Our client offers you: Great training Career Development International Travel Great Package Great benefits package including a generous quantity of shares.
What you'll be doing... * To carry out routine operations and maintenance of site equipment to the manufacturer's/Verizon guidelines, to fulfil Verizon health of site requirements (HOS). * To install and commission network equipment in UK Verizon technical, customer and Datacentre locations. * Provide technical support to internal and external customers by performing fault identification, diagnostics and correction on reported faults and technical support requests. * Assemble, install and commission customer premises (CTE and CPE) and network equipment to the correct standards and adhering to the correct processes and procedures. * Timely and accurate completion of activity and time reporting on COFEE and any other Verizon designated systems as directed. * Perform International and metro circuit testing to required standards and within service delivery performance target criteria. * Perform preventative maintenance routines on both network and technical facilities equipment. * Submission of method statements and risk assessments according to customer requirements as required. * Support all out of hours activities for both demand and MASTARS requests. * To ensure no provocative actions are taken which result in loss of service. * To ensure that Senior Management is informed of any major Incident. * Compliance to all relevant H&S requirements, operational and training policies and procedures at all times. * Comply with ISO 27001. ISO27001 (formally known as ISO/IEC 27001:2005) is a specification for an information security management system (ISMS). An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organizations information risk management processes. * Flexibility to meet business requirements 24/7 * 365 * Expected to be flexible in order to meet business requirements including occasional out of scheduled hours work. * To promote and represent the UK SD&A Operations organisation in a professional manner at all times * To carry and produce government issued photographic ID (drivers' licence/passport) at all times in order to meet site access requirements * To carry any necessary business required accreditation specified at all times e.g. NGRID/CSCS * Obtain government security clearance at SC level as required. * Adherence to an acceptable level of dress code in a customer facing organisation as required by management, including corporate clothing where supplied. What we're looking for... Good to have: * Technical ability: Demonstrates very good knowledge in major platforms IP, Data, Transmission, Voice Switching, WAN/LAN technology and networking equipment. * Experience in working in a customer facing field operations environment in either a repair or provisioning role. * A thorough understanding of circuit layout in F&E/BGW and associated network diagrams. * Thorough understanding of testers, testing techniques and associated standards used for delivery of service and repair. Customer Service: Demonstrates the ability to remain customer focused and the importance of exceeding customer expectations. Team Work: Demonstrates the ability to work efficiently as per clearly communicated planned assignments and timeframes. Able to contribute to the teams overall results. Problem Solving: Employs a structured approach to questioning and adopts a logical troubleshooting methodology. * Demonstrates the ability to diagnose / resolve issues. * Health and Safety awareness Communication: Demonstrates the ability to communicate effectively both in written and oral English. Time Management: Demonstrates an ability to execute planned activities within expected timeframes Even better to have: * Working knowledge of environmental, cooling and AC/DC power supply within a technical facility * Coaching/Mentoring: Exercise coaching skills in order to interact with other engineers. When you join Verizon... You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Apr 22, 2018
What you'll be doing... * To carry out routine operations and maintenance of site equipment to the manufacturer's/Verizon guidelines, to fulfil Verizon health of site requirements (HOS). * To install and commission network equipment in UK Verizon technical, customer and Datacentre locations. * Provide technical support to internal and external customers by performing fault identification, diagnostics and correction on reported faults and technical support requests. * Assemble, install and commission customer premises (CTE and CPE) and network equipment to the correct standards and adhering to the correct processes and procedures. * Timely and accurate completion of activity and time reporting on COFEE and any other Verizon designated systems as directed. * Perform International and metro circuit testing to required standards and within service delivery performance target criteria. * Perform preventative maintenance routines on both network and technical facilities equipment. * Submission of method statements and risk assessments according to customer requirements as required. * Support all out of hours activities for both demand and MASTARS requests. * To ensure no provocative actions are taken which result in loss of service. * To ensure that Senior Management is informed of any major Incident. * Compliance to all relevant H&S requirements, operational and training policies and procedures at all times. * Comply with ISO 27001. ISO27001 (formally known as ISO/IEC 27001:2005) is a specification for an information security management system (ISMS). An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organizations information risk management processes. * Flexibility to meet business requirements 24/7 * 365 * Expected to be flexible in order to meet business requirements including occasional out of scheduled hours work. * To promote and represent the UK SD&A Operations organisation in a professional manner at all times * To carry and produce government issued photographic ID (drivers' licence/passport) at all times in order to meet site access requirements * To carry any necessary business required accreditation specified at all times e.g. NGRID/CSCS * Obtain government security clearance at SC level as required. * Adherence to an acceptable level of dress code in a customer facing organisation as required by management, including corporate clothing where supplied. What we're looking for... Good to have: * Technical ability: Demonstrates very good knowledge in major platforms IP, Data, Transmission, Voice Switching, WAN/LAN technology and networking equipment. * Experience in working in a customer facing field operations environment in either a repair or provisioning role. * A thorough understanding of circuit layout in F&E/BGW and associated network diagrams. * Thorough understanding of testers, testing techniques and associated standards used for delivery of service and repair. Customer Service: Demonstrates the ability to remain customer focused and the importance of exceeding customer expectations. Team Work: Demonstrates the ability to work efficiently as per clearly communicated planned assignments and timeframes. Able to contribute to the teams overall results. Problem Solving: Employs a structured approach to questioning and adopts a logical troubleshooting methodology. * Demonstrates the ability to diagnose / resolve issues. * Health and Safety awareness Communication: Demonstrates the ability to communicate effectively both in written and oral English. Time Management: Demonstrates an ability to execute planned activities within expected timeframes Even better to have: * Working knowledge of environmental, cooling and AC/DC power supply within a technical facility * Coaching/Mentoring: Exercise coaching skills in order to interact with other engineers. When you join Verizon... You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Are you looking for a role that will allow you to work with a wide variety of different EPOS, I.T. and Network Hardware platforms across an equally wide variety of different customer sites? A opportunity has arisen for an engineer based in the Reading area. Responsibilities and Duties: * SLA driven EPOS & IT Support into both Hospitality, Retail & Healthcare outlets. * Diagnosis and rectification of EPoS, Networking and IT issues. * IMAC - Install, Move, Add and Change of EPoS, IT & Networking devices. * Project work including AV, Digital Signage and Customer Roll-outs. * Providing on-site support services on EPoS, I.T. and Network/Comm's infrastructure, hardware and software. * Working with your line management to ensure that your local spares holdings are always sufficient to ensure that you can achieve first time fix resolutions in the vast majority of site visits. * Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customer's satisfaction levels are consistently high. * Representing the company to the highest possible standards at all times by taking pride in your work and pride in delivering truly outstanding levels of customer service. * Manage your work load to achieve the SLA's in the most efficient way. Qualifications and Skills: Experience & understanding in the installation, troubleshooting and support of the following will be required: * Sound understanding of EPoS systems and connectivity. * Networking diagnosis and rectification. * Sound fault finding skills. * Customer facing skills. * Timely and accurate paperwork completion. * Flexibility on working days and hours available (some out of hours will be required). * Cabling Infrastructure (Cat5, Cat6, Wireless etc.). Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Apr 22, 2018
Are you looking for a role that will allow you to work with a wide variety of different EPOS, I.T. and Network Hardware platforms across an equally wide variety of different customer sites? A opportunity has arisen for an engineer based in the Reading area. Responsibilities and Duties: * SLA driven EPOS & IT Support into both Hospitality, Retail & Healthcare outlets. * Diagnosis and rectification of EPoS, Networking and IT issues. * IMAC - Install, Move, Add and Change of EPoS, IT & Networking devices. * Project work including AV, Digital Signage and Customer Roll-outs. * Providing on-site support services on EPoS, I.T. and Network/Comm's infrastructure, hardware and software. * Working with your line management to ensure that your local spares holdings are always sufficient to ensure that you can achieve first time fix resolutions in the vast majority of site visits. * Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customer's satisfaction levels are consistently high. * Representing the company to the highest possible standards at all times by taking pride in your work and pride in delivering truly outstanding levels of customer service. * Manage your work load to achieve the SLA's in the most efficient way. Qualifications and Skills: Experience & understanding in the installation, troubleshooting and support of the following will be required: * Sound understanding of EPoS systems and connectivity. * Networking diagnosis and rectification. * Sound fault finding skills. * Customer facing skills. * Timely and accurate paperwork completion. * Flexibility on working days and hours available (some out of hours will be required). * Cabling Infrastructure (Cat5, Cat6, Wireless etc.). Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Senior Node.JS Front End Software Engineer - Reading An exciting opportunity for a Senior Node.JS Front End Software Engineer has arisen with a leading house that is going through a big transformation. This opportunity will suit a candidate who wants to take ownership and accountability of a Greenfield project, want to further your skills and learn new ones. My client is building great software that will form part of our future product suite. The successful candidate must feel comfortable with Node.js and capable with client side JavaScript frameworks. Responsibilities will include: Building software for the product suite Reviewing and contributing to user story definition and detailed technical designs Developing and unit testing to detailed designs Validating engineering estimates and timescales, and taking responsibility for meeting the resulting deadlines Maintaining current technical documentation at the code, design and user levels Maintaining the software on an ongoing basis Liaising with dedicated product support team to assist with troubleshooting and fixing customer raised defects Required Experience: Solid understanding and experience with Node.js Experience with web server frameworks like Express or Koa Experience using Node.js to interact with NoSQL and RDBMS Experience working with REST APIs Experience working in continuous integration environments Experience of working within an agile scrum team Experience conducting code reviews Experience of software development processes A Computer Science, Mathematics or similar degree If you are interested in this role, please apply directly to this add or e-mail your CV to
Apr 22, 2018
Senior Node.JS Front End Software Engineer - Reading An exciting opportunity for a Senior Node.JS Front End Software Engineer has arisen with a leading house that is going through a big transformation. This opportunity will suit a candidate who wants to take ownership and accountability of a Greenfield project, want to further your skills and learn new ones. My client is building great software that will form part of our future product suite. The successful candidate must feel comfortable with Node.js and capable with client side JavaScript frameworks. Responsibilities will include: Building software for the product suite Reviewing and contributing to user story definition and detailed technical designs Developing and unit testing to detailed designs Validating engineering estimates and timescales, and taking responsibility for meeting the resulting deadlines Maintaining current technical documentation at the code, design and user levels Maintaining the software on an ongoing basis Liaising with dedicated product support team to assist with troubleshooting and fixing customer raised defects Required Experience: Solid understanding and experience with Node.js Experience with web server frameworks like Express or Koa Experience using Node.js to interact with NoSQL and RDBMS Experience working with REST APIs Experience working in continuous integration environments Experience of working within an agile scrum team Experience conducting code reviews Experience of software development processes A Computer Science, Mathematics or similar degree If you are interested in this role, please apply directly to this add or e-mail your CV to
Front End Software Engineer - Reading An exciting opportunity for a Front End Software Engineer has arisen with a leading house that is going through a big transformation. This opportunity will suit a candidate who wants to take ownership and accountability of a Greenfield project. My client is building great software that will form part of their future product suite. Successful candidate need to feel comfortable with Angular and have experience building complex data driven applications. Responsibilities will include: Build software for the product suite Reviewing and contributing to user story definition and detailed technical designs Developing and unit testing to detailed designs Validating engineering estimates and timescales, and taking responsibility for meeting the resulting deadlines Maintaining current technical documentation at the code, design and user levels Maintaining the software on an ongoing basis Liaising with dedicated product support team to assist with troubleshooting and fixing customer raised defects Required Experience: Solid experience with Angular 2 (Angular 5) A good understanding of web performance and user interface usability A passion for clean, readable and maintainable code Experience working with REST APIs Experience working in continuous integration environments Experience of working within an agile scrum team Experience of software development processes Experience in writing unit tests A Computer Science, Mathematics or similar degree If you are interested in this role, please apply directly to this add or e-mail your CV to
Apr 22, 2018
Front End Software Engineer - Reading An exciting opportunity for a Front End Software Engineer has arisen with a leading house that is going through a big transformation. This opportunity will suit a candidate who wants to take ownership and accountability of a Greenfield project. My client is building great software that will form part of their future product suite. Successful candidate need to feel comfortable with Angular and have experience building complex data driven applications. Responsibilities will include: Build software for the product suite Reviewing and contributing to user story definition and detailed technical designs Developing and unit testing to detailed designs Validating engineering estimates and timescales, and taking responsibility for meeting the resulting deadlines Maintaining current technical documentation at the code, design and user levels Maintaining the software on an ongoing basis Liaising with dedicated product support team to assist with troubleshooting and fixing customer raised defects Required Experience: Solid experience with Angular 2 (Angular 5) A good understanding of web performance and user interface usability A passion for clean, readable and maintainable code Experience working with REST APIs Experience working in continuous integration environments Experience of working within an agile scrum team Experience of software development processes Experience in writing unit tests A Computer Science, Mathematics or similar degree If you are interested in this role, please apply directly to this add or e-mail your CV to
Software Engineer - Web Development, Angular, C#, .Net, Web Services, Web Developer, REST, SAAS, CSS, AngularJS, Azure (2 roles at Senior and Intermediate level) Technical Knowledge/Experience needed:- Angular 2+, SAAS, CSS, Webpack, Web Services/API development experience including knowledge of REST principles. C#.NET Agile Engineering Methodologies. Object Oriented Analysis and Design Description: This is a great opportunity for an ambitious Senior Software Engineer with Angular and C# skills to work in a stable, established company. This role is based out of the head quarters in the heart of Reading, Berkshire and will be responsible for hands-on engineering of the Web applications & the underlying API/Azure platform. Any experience of any of the following would be desirable: Microsoft development within an Azure environment. Microsoft SQL Server Visual Studio Team Services Continuous Delivery and Continuous Integration concepts and processes Experience of functional and performance tests on an Azure/Microsoft platform. Company brief: The world's leading & fastest growing provider of software solutions in their sector with offices and hosting centres across EMEA, the US and Asia, my client supports thousands of users across forty+ countries. Reasons to work for my client: Rapidly growing, offering associated career progression. Opportunities to learn new technical skills. Work in a focused, but fun and social IT environment (Table tennis table, canteen area etc!). Work in a strong team of Microsoft Developers & Testers (MS Gold partner) using the latest technologies at the leading edge. This is a great collaborative, creative team which offers the opportunity for training and to progress your career! Last but not least my client is based in amazing offices, completely refurbished with modern facilities and with fantastic panoramic views across Reading from their open plan sociable work spaces. Salary for the Software Engineer will depend on experience, but expect between 45,000 and 55,000 basic plus bonus (10%) and Benefits (Pension + health etc). Senior Software Engineer - Web Development, Angular, C#, .Net, Web Services, Web Developer, REST, SAAS, CSS, AngularJS, Azure - provided by Dice .NET, AGILE, ANGULARJS, AZURE, C#, MICROSOFT, SAAS, SQL, SQL SERVER, VISUAL STUDIO, WEB DEVELOPMENT
Apr 22, 2018
Full time
Software Engineer - Web Development, Angular, C#, .Net, Web Services, Web Developer, REST, SAAS, CSS, AngularJS, Azure (2 roles at Senior and Intermediate level) Technical Knowledge/Experience needed:- Angular 2+, SAAS, CSS, Webpack, Web Services/API development experience including knowledge of REST principles. C#.NET Agile Engineering Methodologies. Object Oriented Analysis and Design Description: This is a great opportunity for an ambitious Senior Software Engineer with Angular and C# skills to work in a stable, established company. This role is based out of the head quarters in the heart of Reading, Berkshire and will be responsible for hands-on engineering of the Web applications & the underlying API/Azure platform. Any experience of any of the following would be desirable: Microsoft development within an Azure environment. Microsoft SQL Server Visual Studio Team Services Continuous Delivery and Continuous Integration concepts and processes Experience of functional and performance tests on an Azure/Microsoft platform. Company brief: The world's leading & fastest growing provider of software solutions in their sector with offices and hosting centres across EMEA, the US and Asia, my client supports thousands of users across forty+ countries. Reasons to work for my client: Rapidly growing, offering associated career progression. Opportunities to learn new technical skills. Work in a focused, but fun and social IT environment (Table tennis table, canteen area etc!). Work in a strong team of Microsoft Developers & Testers (MS Gold partner) using the latest technologies at the leading edge. This is a great collaborative, creative team which offers the opportunity for training and to progress your career! Last but not least my client is based in amazing offices, completely refurbished with modern facilities and with fantastic panoramic views across Reading from their open plan sociable work spaces. Salary for the Software Engineer will depend on experience, but expect between 45,000 and 55,000 basic plus bonus (10%) and Benefits (Pension + health etc). Senior Software Engineer - Web Development, Angular, C#, .Net, Web Services, Web Developer, REST, SAAS, CSS, AngularJS, Azure - provided by Dice .NET, AGILE, ANGULARJS, AZURE, C#, MICROSOFT, SAAS, SQL, SQL SERVER, VISUAL STUDIO, WEB DEVELOPMENT
UNIVERSITY COLLEGE OF ESTATE MANAGEMENT
Reading, UK
University College of Estate Management (UCEM) is the leading international provider of supported online learning for the Built Environment , with over 90 years' experience in providing the highest quality learning opportunities for the industry. UCEM offers a range of property-related academic programmes, as well as providing professional development and tailor-made corporate training courses. To enhance the student experience and meet the goal of delivery excellence , the department has recently reorganised its structure. This has created new and exciting opportunities including for two Online Education Technologists to join the Digital Education Team . You will primarily support the development and production of high-quality learning resources for our students. Working closely with Tutors and other members of the curriculum design team, you will provide sound advice and guidance relating to the latest teaching and learning techniques, within an online learning environment . As part of this, you will be largely involved in supporting the implementation and delivery of high quality, interactive materials and co-designed activities to support our students via technology-enhanced learning. We would love to hear from you should you meet our person requirements which include: Track record of working with subject matter experts, to a set programme with deadlines Design and development experience for online learning, using digital technology Understanding and experience of Technology Enhanced Learning Excellent communication and relationship-building skills A strong desire to provide an excellent student experience Experience within the same or similar sector (education or learning delivery) At UCEM we expect all our employees to demonstrate our values: Passion, Integrity, Excellence and Support. JOB SPECIFICATION We have a very detailed job specification for this role so please, before applying, take a look at our website. INFORMAL DISCUSSION For an informal discussion about the role please contact Fiona Harvey, Head of Digital Education on alternatively contact the HR team on / 2113. APPLICATION DETAILS To apply please send your CV, covering letter, and Recruitment Check Form to CLOSING DATE Friday 4 May 2018 at 5.00 p.m. Please note, applications may be reviewed as and when they are received, so you may be invited to interview ahead of the closing date. SAFEGUARDING CHECK Please note any appointment to this post is conditional upon and subject to an enhanced certificate (criminal record check) issued by the Disclosure and Barring Service (DBS), which will also include a check of the DBS Barred Lists. NOTE TO AGENCIES We do not use agencies as part of our recruitment process. We politely ask that you respect this decision and do not call our offices on seeing this advertisement; if you do, the same message will be repeated to you. Thank you for your co-operation.
Apr 22, 2018
Full time
University College of Estate Management (UCEM) is the leading international provider of supported online learning for the Built Environment , with over 90 years' experience in providing the highest quality learning opportunities for the industry. UCEM offers a range of property-related academic programmes, as well as providing professional development and tailor-made corporate training courses. To enhance the student experience and meet the goal of delivery excellence , the department has recently reorganised its structure. This has created new and exciting opportunities including for two Online Education Technologists to join the Digital Education Team . You will primarily support the development and production of high-quality learning resources for our students. Working closely with Tutors and other members of the curriculum design team, you will provide sound advice and guidance relating to the latest teaching and learning techniques, within an online learning environment . As part of this, you will be largely involved in supporting the implementation and delivery of high quality, interactive materials and co-designed activities to support our students via technology-enhanced learning. We would love to hear from you should you meet our person requirements which include: Track record of working with subject matter experts, to a set programme with deadlines Design and development experience for online learning, using digital technology Understanding and experience of Technology Enhanced Learning Excellent communication and relationship-building skills A strong desire to provide an excellent student experience Experience within the same or similar sector (education or learning delivery) At UCEM we expect all our employees to demonstrate our values: Passion, Integrity, Excellence and Support. JOB SPECIFICATION We have a very detailed job specification for this role so please, before applying, take a look at our website. INFORMAL DISCUSSION For an informal discussion about the role please contact Fiona Harvey, Head of Digital Education on alternatively contact the HR team on / 2113. APPLICATION DETAILS To apply please send your CV, covering letter, and Recruitment Check Form to CLOSING DATE Friday 4 May 2018 at 5.00 p.m. Please note, applications may be reviewed as and when they are received, so you may be invited to interview ahead of the closing date. SAFEGUARDING CHECK Please note any appointment to this post is conditional upon and subject to an enhanced certificate (criminal record check) issued by the Disclosure and Barring Service (DBS), which will also include a check of the DBS Barred Lists. NOTE TO AGENCIES We do not use agencies as part of our recruitment process. We politely ask that you respect this decision and do not call our offices on seeing this advertisement; if you do, the same message will be repeated to you. Thank you for your co-operation.
Senior Solution Consultant/ Business Analyst - Reading The Role This fast growing business is looking for someone to help with the launch of their new product and really take ownership of its succcess. Objective is offering you the chance to act as their Senior Solution Consultant and join their buzzing team of professionals.The product, Keystone, is a cloud based collaborative authoring and stakeholder engagement platform. This solution is at the heart of the current global Regtech and Fintech boom. Objective is preparing to take the success of this product onto international levels and as the Senior Solution Consultant, your motivation and enthusiasm to do so are vital.Key Responsibilities: Delivering solutions that align the customer's business requirements to industry best practice Engaging with customers on a periodic basis to ensure a high level of customer satisfaction Identifying additional opportunities for the application of the solution The Company Objective started in Australia in 2000 and has grown ever since with expansion offices in Asia, Europe and North America. Objective focus on delivering elegant solutions that apply better governance to information and processes, driving quality decisions in the organization that society relies on most. Objective is a well-established company that isn't afraid to change the status quo and continuously take informed risks. The company is made up of experts, thought leaders and trusted advisors that do what it takes to deliver outcomes and celebrate success . The Person The key skills and responsibilities of a Senior Solution Analyst: A track record for successfully mapping business requirements to IT solutions to deliver business benefits Proven business analysis and work-shopping skills A natural affinity for Information Technology and hands on configuration of solutions Commercial consulting experience High level of integrity, professionalism, customer focus and enthusiasm Excited about joining this thriving company and taking the next step in your career? Then please click the apply now button to find out more.
Apr 22, 2018
Full time
Senior Solution Consultant/ Business Analyst - Reading The Role This fast growing business is looking for someone to help with the launch of their new product and really take ownership of its succcess. Objective is offering you the chance to act as their Senior Solution Consultant and join their buzzing team of professionals.The product, Keystone, is a cloud based collaborative authoring and stakeholder engagement platform. This solution is at the heart of the current global Regtech and Fintech boom. Objective is preparing to take the success of this product onto international levels and as the Senior Solution Consultant, your motivation and enthusiasm to do so are vital.Key Responsibilities: Delivering solutions that align the customer's business requirements to industry best practice Engaging with customers on a periodic basis to ensure a high level of customer satisfaction Identifying additional opportunities for the application of the solution The Company Objective started in Australia in 2000 and has grown ever since with expansion offices in Asia, Europe and North America. Objective focus on delivering elegant solutions that apply better governance to information and processes, driving quality decisions in the organization that society relies on most. Objective is a well-established company that isn't afraid to change the status quo and continuously take informed risks. The company is made up of experts, thought leaders and trusted advisors that do what it takes to deliver outcomes and celebrate success . The Person The key skills and responsibilities of a Senior Solution Analyst: A track record for successfully mapping business requirements to IT solutions to deliver business benefits Proven business analysis and work-shopping skills A natural affinity for Information Technology and hands on configuration of solutions Commercial consulting experience High level of integrity, professionalism, customer focus and enthusiasm Excited about joining this thriving company and taking the next step in your career? Then please click the apply now button to find out more.
Senior Project Manager - Inside Sales and Talent Acquisition Transformation - £440 PD Location: Reading or London(you will need to travel between both offices). An excellent opportunity has arisen with a global software company for an experience Senior Project Manager in delivering full execution across a variety of business facing projects in a matrix organisation for example End to End Lead Management Talent Acquisition Inside Sales Transformation Channel XXX Directive project management, leading virtual cross functional teams owning full PM processes ownership including, Business case / PID Planning Budgets RAID logs Change control Governance Communications Hand over to business as usual Experience of the Senior Project Manger Experience of working in a matrix organisation Developing a team approach with required support channels in place Developing cross functional working relationships Managing projects throughout complete project lifecycle Prince 2. Proven track record of delivering on time and to budget Management of cross functional project teams Desirable Experience of working within Tech / Software industries Experience of working within marketing, talent acquisition, Channels and Inside Sales Experience of managing budgets Understanding of web technologies, printing and electronic media development processes
Apr 22, 2018
Senior Project Manager - Inside Sales and Talent Acquisition Transformation - £440 PD Location: Reading or London(you will need to travel between both offices). An excellent opportunity has arisen with a global software company for an experience Senior Project Manager in delivering full execution across a variety of business facing projects in a matrix organisation for example End to End Lead Management Talent Acquisition Inside Sales Transformation Channel XXX Directive project management, leading virtual cross functional teams owning full PM processes ownership including, Business case / PID Planning Budgets RAID logs Change control Governance Communications Hand over to business as usual Experience of the Senior Project Manger Experience of working in a matrix organisation Developing a team approach with required support channels in place Developing cross functional working relationships Managing projects throughout complete project lifecycle Prince 2. Proven track record of delivering on time and to budget Management of cross functional project teams Desirable Experience of working within Tech / Software industries Experience of working within marketing, talent acquisition, Channels and Inside Sales Experience of managing budgets Understanding of web technologies, printing and electronic media development processes
Senior Node Developer | Senior Front-End Developer | Node.js Due to an influx of projects I now require a Senior Front-End | Senior Node.js Developer to join an established and growing organisation based in Reading. Company Summary: A leading organisation who are growing their cutting edge front-end Development team are on the lookout for a talented Front-End Node.js Developer with experience of modern UI and JavaScript technologies. The team work with the latest in Software Development methodologies and work throughout the full software development lifecycle, delivering custom JavaScript or Node solutions and work collaboratively to provide engaging and unparalleled UI. This is an ideal opportunity for a Web Developer with a passion for JavaScript and / or Node technologies and a belief in the User Experience being a part of the full Software Lifecycle. As a Senior Front-End Web Developer you will have the opportunity to learn from other specialists, and increase your knowledge of modern web technologies. Node.js / Front-End Developer Required Skills: *Experience of building robust and rich Web Applications using modern JavaScript tech *Knowledge of one or more Web Frameworks e.g. Node or JavaScript etc. *Curious nature and experience of experimenting with modern libraries or frameworks *Front end Development experience with HTML | CSS and pre-processors *Excellent experience of web server frameworks. *Excellent communication skills are a must! Desirable / Advantageous Skills: *Plenty of contributions to the open source market and personal projects *Experience of Agile methodologies including Scrum, TDD / BDD, Unix / Linux, SQL or LAMP architectures. *Building RESTful API's. Salary: up to £65,000 depending on experience. Contact: Glenn Rose - Consultant at Reqiva
Apr 22, 2018
Senior Node Developer | Senior Front-End Developer | Node.js Due to an influx of projects I now require a Senior Front-End | Senior Node.js Developer to join an established and growing organisation based in Reading. Company Summary: A leading organisation who are growing their cutting edge front-end Development team are on the lookout for a talented Front-End Node.js Developer with experience of modern UI and JavaScript technologies. The team work with the latest in Software Development methodologies and work throughout the full software development lifecycle, delivering custom JavaScript or Node solutions and work collaboratively to provide engaging and unparalleled UI. This is an ideal opportunity for a Web Developer with a passion for JavaScript and / or Node technologies and a belief in the User Experience being a part of the full Software Lifecycle. As a Senior Front-End Web Developer you will have the opportunity to learn from other specialists, and increase your knowledge of modern web technologies. Node.js / Front-End Developer Required Skills: *Experience of building robust and rich Web Applications using modern JavaScript tech *Knowledge of one or more Web Frameworks e.g. Node or JavaScript etc. *Curious nature and experience of experimenting with modern libraries or frameworks *Front end Development experience with HTML | CSS and pre-processors *Excellent experience of web server frameworks. *Excellent communication skills are a must! Desirable / Advantageous Skills: *Plenty of contributions to the open source market and personal projects *Experience of Agile methodologies including Scrum, TDD / BDD, Unix / Linux, SQL or LAMP architectures. *Building RESTful API's. Salary: up to £65,000 depending on experience. Contact: Glenn Rose - Consultant at Reqiva
THAMES DISTRIBUTION LTD T/A THAMES 360
Reading, UK
Inside Sales Representative Are you energetic and a self-motivated individual looking to gain more knowledge within IT Sales? Then Look no further, this is the perfect opportunity for you! We are working with an award-winning global IT organisation based in Reading, Berkshire who specialise in enterprise information management solutions. Our client is on the lookout for a driven Inside Sales Representative to prospect and qualify potential customers, driving the success of the UK team. You will play an important role within the business, offering a personal and professional approach with customers and evaluating their business needs. Suitable candidates will have the following experience / attributes: - 1 years' minimum experience in IT Sales Excellent communication skills Highly motivated, driven Organised, manage own activities successfully This is a fantastic opportunity to join a global organisation which offers on-going training and excellent benefits If you are interested in the role and want to know more, contact Thames360
Apr 22, 2018
Inside Sales Representative Are you energetic and a self-motivated individual looking to gain more knowledge within IT Sales? Then Look no further, this is the perfect opportunity for you! We are working with an award-winning global IT organisation based in Reading, Berkshire who specialise in enterprise information management solutions. Our client is on the lookout for a driven Inside Sales Representative to prospect and qualify potential customers, driving the success of the UK team. You will play an important role within the business, offering a personal and professional approach with customers and evaluating their business needs. Suitable candidates will have the following experience / attributes: - 1 years' minimum experience in IT Sales Excellent communication skills Highly motivated, driven Organised, manage own activities successfully This is a fantastic opportunity to join a global organisation which offers on-going training and excellent benefits If you are interested in the role and want to know more, contact Thames360
IT Service Desk Shift Lead We are currently recruiting an IT Service Desk Shift Lead to support our growing service desk. We are looking for an individual who has gained experience working within a service desk environment within a technical 1st Line support capacity, who is able to lead and work alongside a team that work 12 hour day and night shift patterns. What is the IT Service Desk Shift Lead Responsible for? Lead the Shift team, ensuring that all contractual SLA's are achieved and high levels of customer service are maintained Carry out monthly one to ones with shift members and feedback to Team Leader(s) Be the point of contact for out of hours high priority calls (on a rota basis) Conduct hand over to at the start and end of every shift to appropriate team members Be an active member of the shift team, answering calls, logging tickets and resolving the majority of technical issues on a first time fix basis. What Competencies/ previous experience do you need to have to be considered? Previous experience of working within a managed service desk ITIL foundation awareness Ability to fix a variety of 1st Line Technical issues on a first time fix basis You will be a confident communicator You will be a leader Drive and energy Working Hours: 4 days on shift followed by 4 days rest. (Shifts run Monday - Sunday) 4 days working 7am -7pm followed by 4 days rest, then 4 days working 7pm- 7am followed by 4 days rest. Salary: £24,000 + £2,700 shift premium allowance (£26,700)
Apr 22, 2018
IT Service Desk Shift Lead We are currently recruiting an IT Service Desk Shift Lead to support our growing service desk. We are looking for an individual who has gained experience working within a service desk environment within a technical 1st Line support capacity, who is able to lead and work alongside a team that work 12 hour day and night shift patterns. What is the IT Service Desk Shift Lead Responsible for? Lead the Shift team, ensuring that all contractual SLA's are achieved and high levels of customer service are maintained Carry out monthly one to ones with shift members and feedback to Team Leader(s) Be the point of contact for out of hours high priority calls (on a rota basis) Conduct hand over to at the start and end of every shift to appropriate team members Be an active member of the shift team, answering calls, logging tickets and resolving the majority of technical issues on a first time fix basis. What Competencies/ previous experience do you need to have to be considered? Previous experience of working within a managed service desk ITIL foundation awareness Ability to fix a variety of 1st Line Technical issues on a first time fix basis You will be a confident communicator You will be a leader Drive and energy Working Hours: 4 days on shift followed by 4 days rest. (Shifts run Monday - Sunday) 4 days working 7am -7pm followed by 4 days rest, then 4 days working 7pm- 7am followed by 4 days rest. Salary: £24,000 + £2,700 shift premium allowance (£26,700)
My client is a global software house based in Reading . They have a role for a technical support analyst . To provide exemplary technical support to customer base across a range of deployed and cloud payment solutions. The focus is on getting it right first time and striving to delight customers with each interaction. JOB RESPONSIBILITIES Support customers with diverse enquiries and provide high quality information at all times. Case management via phone, portal and email (logging, acknowledgements, updates and completion of all case notes). Case diagnosis and resolution; case routing where further levels of technical support are necessary; execution of correct escalation procedures when appropriate. Achieve a minimum of 90% of calls answered within 20 seconds and an abandoned call rate of less than 2% Crisis management support in the event of a Sev1 Critical incident. Working with customers, third parties and internal departments to diagnose and resolve all types of customer issues. Experience and Qualifications The ideal candidate would have: At least two years' experience in a Service Delivery or Technical Support role ITIL experience / qualification (Foundation or other) A demonstrable understanding of computers, with a focus on Windows servers and networks Experience of Windows server operating systems 2008+ Experience of Desktop operating systems Windows 7 + Experience of Windows domains and Active Directory Experience of networking Understanding of diagnosis steps using MS Command Prompt Understanding of Linux/Unix (command line) Some knowledge of APIs Basic knowledge of MSSQL o Understanding of SQL administration o Use of SQL Management studio o Understanding of simple SQL queries o Understanding of DB and table structure Experience working with 3rd party software and software diagnosis A knowledge of Direct Debits or other similar banking processes (payments or collections) would be an advantage Formal training in computer science.
Apr 22, 2018
My client is a global software house based in Reading . They have a role for a technical support analyst . To provide exemplary technical support to customer base across a range of deployed and cloud payment solutions. The focus is on getting it right first time and striving to delight customers with each interaction. JOB RESPONSIBILITIES Support customers with diverse enquiries and provide high quality information at all times. Case management via phone, portal and email (logging, acknowledgements, updates and completion of all case notes). Case diagnosis and resolution; case routing where further levels of technical support are necessary; execution of correct escalation procedures when appropriate. Achieve a minimum of 90% of calls answered within 20 seconds and an abandoned call rate of less than 2% Crisis management support in the event of a Sev1 Critical incident. Working with customers, third parties and internal departments to diagnose and resolve all types of customer issues. Experience and Qualifications The ideal candidate would have: At least two years' experience in a Service Delivery or Technical Support role ITIL experience / qualification (Foundation or other) A demonstrable understanding of computers, with a focus on Windows servers and networks Experience of Windows server operating systems 2008+ Experience of Desktop operating systems Windows 7 + Experience of Windows domains and Active Directory Experience of networking Understanding of diagnosis steps using MS Command Prompt Understanding of Linux/Unix (command line) Some knowledge of APIs Basic knowledge of MSSQL o Understanding of SQL administration o Use of SQL Management studio o Understanding of simple SQL queries o Understanding of DB and table structure Experience working with 3rd party software and software diagnosis A knowledge of Direct Debits or other similar banking processes (payments or collections) would be an advantage Formal training in computer science.
Front End Developer - JavaScript, VueJS, HTML, CSS Reading £25,000 - £40,000 + Benefits We have an opportunity for an intelligent and self-starting front-end developer to join a global e-commerce company, based at their company headquarters in Reading. This is a growing, successful business that provides solutions for buyers and sellers to facilitate e-marketplace trading. From humble beginnings in 1998, this company identified as a software development and integration specialist, completing some of Europe's biggest and most financially challenging transactional projects to date. From this, the e-commerce platform was born! They are looking to add a new front-end developer to their rapidly growing team to develop reactive JavaScript applications, refreshing several key elements of their system UI. To be suitable for this role, you will need: At least 1 years' commercial experience as a front-end developer JavaScript A reactive framework, ideally VueJS (will look at React, Angular or similar) Solid experience of HTML and CSS Good eye for user-focused design Knowledge and/or appreciation of C# and SQL Server This is an excellent opportunity to work alongside some of the best developers in the business, learning and honing your craft while working with new and emerging technologies. You will also benefit from great company benefits, including a company pension, free parking, one to one training and a tailored career path. Interviews available immediately so please get in touch now!
Apr 22, 2018
Front End Developer - JavaScript, VueJS, HTML, CSS Reading £25,000 - £40,000 + Benefits We have an opportunity for an intelligent and self-starting front-end developer to join a global e-commerce company, based at their company headquarters in Reading. This is a growing, successful business that provides solutions for buyers and sellers to facilitate e-marketplace trading. From humble beginnings in 1998, this company identified as a software development and integration specialist, completing some of Europe's biggest and most financially challenging transactional projects to date. From this, the e-commerce platform was born! They are looking to add a new front-end developer to their rapidly growing team to develop reactive JavaScript applications, refreshing several key elements of their system UI. To be suitable for this role, you will need: At least 1 years' commercial experience as a front-end developer JavaScript A reactive framework, ideally VueJS (will look at React, Angular or similar) Solid experience of HTML and CSS Good eye for user-focused design Knowledge and/or appreciation of C# and SQL Server This is an excellent opportunity to work alongside some of the best developers in the business, learning and honing your craft while working with new and emerging technologies. You will also benefit from great company benefits, including a company pension, free parking, one to one training and a tailored career path. Interviews available immediately so please get in touch now!
24/7 Technical Engineer - Windows 10, Troubleshooting, Network Security Reading This is a 24 x 7 role based out of Ultima's state of the art Technical Centre in Reading. Ultima provides a fully Managed Service for many of its customers including monitoring, managing and hosting of customers Networking Infrastructure, VPNS and Firewalls. Having achieved ISO27001 certification for our TSC in 2007 we adhere to strict security measures. As part of this all job offers will be made subject to receipt of 2 references. This role involves front line customer contact. You will be the first point of contact for our customer base via telephone or e-mail. Responsibilities: To monitor and respond to system requests based on designated procedural outlines. Provide basic systems administration tasks, in-line with Ultima and Client standards and procedures. To provide technical assistance to the Customer in the resolution of technical issues. If unable to resolve the issue, you will escalate to the relevant parties using the Internal Escalation Process and/or the Critical Index matrix which is detailed in 'Event Management & Escalation Process' of customer SLAs. To assist in the generation of client reports. Each employee must adhere to the Security Policies defined within Ultima's ISO 27001 Accreditation. Adherence to these Policies is mandatory at all times. All Personnel have a 'Duty of Care' to themselves and their working environment at all times. Required skills: Networking, Operating Systems and Hardware Platforms Exposure to perimeter Security products in the working environment is desirable Basic IP/Routing/VPN Connectivity desirable Basic Cisco/Checkpoint desirable Microsoft Windows Experience supporting Windows Server Active Directory/Exchange Office 365
Apr 22, 2018
24/7 Technical Engineer - Windows 10, Troubleshooting, Network Security Reading This is a 24 x 7 role based out of Ultima's state of the art Technical Centre in Reading. Ultima provides a fully Managed Service for many of its customers including monitoring, managing and hosting of customers Networking Infrastructure, VPNS and Firewalls. Having achieved ISO27001 certification for our TSC in 2007 we adhere to strict security measures. As part of this all job offers will be made subject to receipt of 2 references. This role involves front line customer contact. You will be the first point of contact for our customer base via telephone or e-mail. Responsibilities: To monitor and respond to system requests based on designated procedural outlines. Provide basic systems administration tasks, in-line with Ultima and Client standards and procedures. To provide technical assistance to the Customer in the resolution of technical issues. If unable to resolve the issue, you will escalate to the relevant parties using the Internal Escalation Process and/or the Critical Index matrix which is detailed in 'Event Management & Escalation Process' of customer SLAs. To assist in the generation of client reports. Each employee must adhere to the Security Policies defined within Ultima's ISO 27001 Accreditation. Adherence to these Policies is mandatory at all times. All Personnel have a 'Duty of Care' to themselves and their working environment at all times. Required skills: Networking, Operating Systems and Hardware Platforms Exposure to perimeter Security products in the working environment is desirable Basic IP/Routing/VPN Connectivity desirable Basic Cisco/Checkpoint desirable Microsoft Windows Experience supporting Windows Server Active Directory/Exchange Office 365
The location Reading has long been a firm favourite among commuters due to its 30-minute train journey into London. But for many of those who have made this commuter haven their home, they know that it offers more than just cheaper house prices than the capital. For there is a vibrant River Thames scene, an established shopping centre and excellent schools. It has also become a leading tech hub outside of London. The town centre is dominated by shops and a large railway station, giving it a distinctly commercial feel. However, you don't need to venture far to find some scenic gems, including the River Thames and River Kennet, along with some open green spaces. The company The digital needs of customers and citizens are bringing about the transformation of commercial and government organizations around the world. The company, one of the largest IT and business consulting services firms, is at the forefront of this change, serving as our clients' guide on their digital journey, providing practical innovation to create powerful results The Salary Package As well as a competitive salary of up to £75k, they regularly review the compensation, benefits and working conditions we offer, making sure they reflect the interests and needs of their professionals and remain highly competitive. As well as a contributory pension, they offer a number of key company-wide programmes; Ownership programmes (i.e. Share purchase plan), health and savings plans, give you financial security and peace of mind. Work/life balance - We encourage everyone who works for us to enjoy quality of life through: Health and wellness initiatives and resources, Leave programmes, Social clubs and Extracurricular activities You'll also be entitled to join the flexible benefits scheme. This allows you to change certain benefits to suit your lifestyle. The Job As a Java Developer you will be working on development activities A fantastic opportunity to start, develop or end your career in this exciting sector You will be coding, building, testing and maintaining the software systems You You'll have experience in Java Development You'll have excellent communication skills for speaking to clients Experience in languages all/or Java 7/8, Spring, Hibernate, SQL What are you waiting for! Don't miss this incredible opportunity! Contact Charlene at Park Lane Recruitment Limited on or email or click apply - easy!
Apr 22, 2018
The location Reading has long been a firm favourite among commuters due to its 30-minute train journey into London. But for many of those who have made this commuter haven their home, they know that it offers more than just cheaper house prices than the capital. For there is a vibrant River Thames scene, an established shopping centre and excellent schools. It has also become a leading tech hub outside of London. The town centre is dominated by shops and a large railway station, giving it a distinctly commercial feel. However, you don't need to venture far to find some scenic gems, including the River Thames and River Kennet, along with some open green spaces. The company The digital needs of customers and citizens are bringing about the transformation of commercial and government organizations around the world. The company, one of the largest IT and business consulting services firms, is at the forefront of this change, serving as our clients' guide on their digital journey, providing practical innovation to create powerful results The Salary Package As well as a competitive salary of up to £75k, they regularly review the compensation, benefits and working conditions we offer, making sure they reflect the interests and needs of their professionals and remain highly competitive. As well as a contributory pension, they offer a number of key company-wide programmes; Ownership programmes (i.e. Share purchase plan), health and savings plans, give you financial security and peace of mind. Work/life balance - We encourage everyone who works for us to enjoy quality of life through: Health and wellness initiatives and resources, Leave programmes, Social clubs and Extracurricular activities You'll also be entitled to join the flexible benefits scheme. This allows you to change certain benefits to suit your lifestyle. The Job As a Java Developer you will be working on development activities A fantastic opportunity to start, develop or end your career in this exciting sector You will be coding, building, testing and maintaining the software systems You You'll have experience in Java Development You'll have excellent communication skills for speaking to clients Experience in languages all/or Java 7/8, Spring, Hibernate, SQL What are you waiting for! Don't miss this incredible opportunity! Contact Charlene at Park Lane Recruitment Limited on or email or click apply - easy!
Java Developers REading £30-70k • mid to high range developers with java experience - essential • UX experience - desirable • agile delivery experience - desirable Position Description Be part of something exciting. We are one of the big five IT and business process firms in the world, and we're currently growing our digital team of agile specialists, building and delivering user centred services and solutions in partnership with our clients based in across the UK. We are growing our digital team of agile service design specialists to build and deliver user centred services and solutions in partnership with our clients across England and Wales. We need Java developers at all levels, with a keen eye for the latest technological trends and open source technologies to help us build our digital hubs in Reading/London, Wales and Birmingham. Your future duties and responsibilities As a Java developer with us you will undertake development activities in TDD, BDD and Scrum, or other Agile practices. You will be responsible for coding, building, testing and maintenance of software systems, and subject to experience coaching other more junior developers. Required qualifications to be successful in this role You'll need to have commercial Java development experience ideally with experience of modern source code management approaches and software development using open source technologies. A key element for these roles, being in an agile environment working closely with our clients, will be your communication skills you need to be technically sound but also be able to convey your knowledge and expertise to clients internally and externally. We encourage all our team to look to up skill their knowledge through both internal and external training. In terms of specific languages you should have commercial experience in some or all of the following; • Java 7 / 8 • Spring • Hibernate • SQL Any knowledge/experience of the following would also be advantageous but is not essential; • Front End UI experience • Experience of SOA, middleware and microservices • Experience of application servers and/or serverless technologies • Experience of Big Data analytics and infrastructure • Experience of development and deployment in a cloud containerised environment • Experience of Continuous Integration and Delivery • Participation in an Open Source community project • Advanced knowledge of Spring framework
Apr 22, 2018
Java Developers REading £30-70k • mid to high range developers with java experience - essential • UX experience - desirable • agile delivery experience - desirable Position Description Be part of something exciting. We are one of the big five IT and business process firms in the world, and we're currently growing our digital team of agile specialists, building and delivering user centred services and solutions in partnership with our clients based in across the UK. We are growing our digital team of agile service design specialists to build and deliver user centred services and solutions in partnership with our clients across England and Wales. We need Java developers at all levels, with a keen eye for the latest technological trends and open source technologies to help us build our digital hubs in Reading/London, Wales and Birmingham. Your future duties and responsibilities As a Java developer with us you will undertake development activities in TDD, BDD and Scrum, or other Agile practices. You will be responsible for coding, building, testing and maintenance of software systems, and subject to experience coaching other more junior developers. Required qualifications to be successful in this role You'll need to have commercial Java development experience ideally with experience of modern source code management approaches and software development using open source technologies. A key element for these roles, being in an agile environment working closely with our clients, will be your communication skills you need to be technically sound but also be able to convey your knowledge and expertise to clients internally and externally. We encourage all our team to look to up skill their knowledge through both internal and external training. In terms of specific languages you should have commercial experience in some or all of the following; • Java 7 / 8 • Spring • Hibernate • SQL Any knowledge/experience of the following would also be advantageous but is not essential; • Front End UI experience • Experience of SOA, middleware and microservices • Experience of application servers and/or serverless technologies • Experience of Big Data analytics and infrastructure • Experience of development and deployment in a cloud containerised environment • Experience of Continuous Integration and Delivery • Participation in an Open Source community project • Advanced knowledge of Spring framework
The location Reading has long been a firm favourite among commuters due to its 30-minute train journey into London. But for many of those who have made this commuter haven their home, they know that it offers more than just cheaper house prices than the capital. For there is a vibrant River Thames scene, an established shopping centre and excellent schools. It has also become a leading tech hub outside of London. The town centre is dominated by shops and a large railway station, giving it a distinctly commercial feel. However, you don't need to venture far to find some scenic gems, including the River Thames and River Kennet, along with some open green spaces. The company The digital needs of customers and citizens are bringing about the transformation of commercial and government organizations around the world. The company, one of the largest IT and business consulting services firms, is at the forefront of this change, serving as our clients' guide on their digital journey, providing practical innovation to create powerful results The Salary Package As well as a competitive salary of up to £60k, they regularly review the compensation, benefits and working conditions we offer, making sure they reflect the interests and needs of their professionals and remain highly competitive. As well as a contributory pension, they offer several key company-wide programmes; Ownership programmes (i.e. Share purchase plan), health and savings plans, give you financial security and peace of mind. Work/life balance - We encourage everyone who works for us to enjoy quality of life through: Health and wellness initiatives and resources, Leave programmes, Social clubs and Extracurricular activities You'll also be entitled to join the flexible benefits scheme. This allows you to change certain benefits to suit your lifestyle. The Job As a Frontend Developer you will be responsible for coding, building, testing and maintenance of software systems You You'll have experience of commercial front end web application You'll have specific language experience in all/or HTML5/Css3/JavaScript/Use of open-source libraries What are you waiting for! Don't miss this incredible opportunity! Contact Charlene at Park Lane Recruitment Limited on or email or click apply - easy!
Apr 22, 2018
The location Reading has long been a firm favourite among commuters due to its 30-minute train journey into London. But for many of those who have made this commuter haven their home, they know that it offers more than just cheaper house prices than the capital. For there is a vibrant River Thames scene, an established shopping centre and excellent schools. It has also become a leading tech hub outside of London. The town centre is dominated by shops and a large railway station, giving it a distinctly commercial feel. However, you don't need to venture far to find some scenic gems, including the River Thames and River Kennet, along with some open green spaces. The company The digital needs of customers and citizens are bringing about the transformation of commercial and government organizations around the world. The company, one of the largest IT and business consulting services firms, is at the forefront of this change, serving as our clients' guide on their digital journey, providing practical innovation to create powerful results The Salary Package As well as a competitive salary of up to £60k, they regularly review the compensation, benefits and working conditions we offer, making sure they reflect the interests and needs of their professionals and remain highly competitive. As well as a contributory pension, they offer several key company-wide programmes; Ownership programmes (i.e. Share purchase plan), health and savings plans, give you financial security and peace of mind. Work/life balance - We encourage everyone who works for us to enjoy quality of life through: Health and wellness initiatives and resources, Leave programmes, Social clubs and Extracurricular activities You'll also be entitled to join the flexible benefits scheme. This allows you to change certain benefits to suit your lifestyle. The Job As a Frontend Developer you will be responsible for coding, building, testing and maintenance of software systems You You'll have experience of commercial front end web application You'll have specific language experience in all/or HTML5/Css3/JavaScript/Use of open-source libraries What are you waiting for! Don't miss this incredible opportunity! Contact Charlene at Park Lane Recruitment Limited on or email or click apply - easy!
Service Desk Team Leader Reading To ensure that the Service Desk responds to and resolves calls within agreed timescales and escalates any necessary calls to relevant teams, this will also involve the creation and continued updating of procedures and maintaining relationships with relevant departments. Managing a large team of both on-site and off-site engineers, ensuring that all roles on the Service Desk are filled with relevantly trained and suitable staff at all times. A staff rota needs to be created and published, on a monthly/weekly basis, to ensure all shifts are covered. Daily, weekly and monthly call stats need to be produced and analysed on a weekly basis to ensure Ultima is achieving the SLA measurements set for the desk. The Team Leader is required to be involved with any projects as directed by the Service Desk Manager. This can include projects such as new user management processes and supporting changes to the business. Whilst the Team Leader's primary focus will be to manage the call queue and associated activity of the team, this will also extend to Ultima's engineers based off-site. Responsibilities: Team Development - Lead, Develop, Motivate, Support, Advise, Coach and Appraise. Team meetings will be organised as well as regular one to ones. Relationship Management and Improvement Process - Steer, motivate and develop strong relationships. Efficiency - Optimise the efficiency of the Team by improving and streamlining processes. Supervision and co-ordination of Service Desk agents, including publishing the team rota. Ensure that all agents are recording and entering all relevant call information into the Service Desk system in a clear and concise format. Proactively monitoring & ensuring progression of all calls. Proactively managing tickets to ensure that all known issues are acted upon, documented and distributed. Providing a detailed induction for new Service Desk staff members and ensuring adequate on-going training and development plans are provided to all Service Desk members. Work with relevant department members to support Quality and help reduce Escalations Assist with Customer Satisfaction surveys Ownership and escalation of all tickets To proactively monitor all open tickets / requests at all times through to resolution. Provide monthly statistics on Service Desk performance. Continually update the Service Desk Procedures to ensure the latest information is available to Helpdesk agents at all times. Play an active role within the team, remaining flexible to support others/work on tickets themselves during busy periods. Offer support to the Service Desk Manager as required To support and visit Ultima's engineers based off-site at our customers locations. Required experience: Strong Relationship Management skills - needs to be able to communicate clearly and effectively across a wide range of business areas and to people at all levels of the organisation. Strong communications skills - needs to be literate, numerate and most importantly articulate. Strong leadership Skills - lead by example (Steer, Motivate, Coach and Develop) Must have experience with computer hardware & software. Excellent telephone manner. Experience in a customer facing role. Must be self-motivated, tenacious as well as a team player. Must be able to work under pressure. Must have a flexible working attitude. Must be able to contribute to individual, team and company targets and objectives. Must be commercially minded. Must be conscientious with an attention to detail. Must have experience in conflict management, escalation and dealing with challenging customers/situations.
Apr 22, 2018
Service Desk Team Leader Reading To ensure that the Service Desk responds to and resolves calls within agreed timescales and escalates any necessary calls to relevant teams, this will also involve the creation and continued updating of procedures and maintaining relationships with relevant departments. Managing a large team of both on-site and off-site engineers, ensuring that all roles on the Service Desk are filled with relevantly trained and suitable staff at all times. A staff rota needs to be created and published, on a monthly/weekly basis, to ensure all shifts are covered. Daily, weekly and monthly call stats need to be produced and analysed on a weekly basis to ensure Ultima is achieving the SLA measurements set for the desk. The Team Leader is required to be involved with any projects as directed by the Service Desk Manager. This can include projects such as new user management processes and supporting changes to the business. Whilst the Team Leader's primary focus will be to manage the call queue and associated activity of the team, this will also extend to Ultima's engineers based off-site. Responsibilities: Team Development - Lead, Develop, Motivate, Support, Advise, Coach and Appraise. Team meetings will be organised as well as regular one to ones. Relationship Management and Improvement Process - Steer, motivate and develop strong relationships. Efficiency - Optimise the efficiency of the Team by improving and streamlining processes. Supervision and co-ordination of Service Desk agents, including publishing the team rota. Ensure that all agents are recording and entering all relevant call information into the Service Desk system in a clear and concise format. Proactively monitoring & ensuring progression of all calls. Proactively managing tickets to ensure that all known issues are acted upon, documented and distributed. Providing a detailed induction for new Service Desk staff members and ensuring adequate on-going training and development plans are provided to all Service Desk members. Work with relevant department members to support Quality and help reduce Escalations Assist with Customer Satisfaction surveys Ownership and escalation of all tickets To proactively monitor all open tickets / requests at all times through to resolution. Provide monthly statistics on Service Desk performance. Continually update the Service Desk Procedures to ensure the latest information is available to Helpdesk agents at all times. Play an active role within the team, remaining flexible to support others/work on tickets themselves during busy periods. Offer support to the Service Desk Manager as required To support and visit Ultima's engineers based off-site at our customers locations. Required experience: Strong Relationship Management skills - needs to be able to communicate clearly and effectively across a wide range of business areas and to people at all levels of the organisation. Strong communications skills - needs to be literate, numerate and most importantly articulate. Strong leadership Skills - lead by example (Steer, Motivate, Coach and Develop) Must have experience with computer hardware & software. Excellent telephone manner. Experience in a customer facing role. Must be self-motivated, tenacious as well as a team player. Must be able to work under pressure. Must have a flexible working attitude. Must be able to contribute to individual, team and company targets and objectives. Must be commercially minded. Must be conscientious with an attention to detail. Must have experience in conflict management, escalation and dealing with challenging customers/situations.
IT Service Desk Analyst (Office365) Human Capital Ventures are recruiting on behalf of a leading IT Services Organisation. They are currently looking to fill a 1-month rolling contract role as 1st Line Support Analyst to provide phone-based IT Support to users of their blue-chip customer. This position is fantastic for career progression and could potentially lead to a permanent position. Candidates will hold 2 years prior IT Service Desk experience, providing phone-based IT support taking high call volumes supporting users across hardware, software and connectivity issues and should be proficient in troubleshooting Windows operating systems, Microsoft business applications, mobile devices, file and print servers and general enterprise IT systems Candidate will be working 37.5/week Monday to Friday on a varying shift basis between 7.00am - 6.00pm. This is a 1-month contract position with scope for extension or potential to develop into a permanent role. These positions are not to be missed, for anyone looking to springboard their IT career forward your CV details for immediate consideration. Technical Skills Windows Operating Systems & System Administration Active Directory Call management systems, preferably Service Now Mobile Device Support & Management Exchange & Office 365 This is a fantastic opportunity to work for a leading IT Organisation in the Reading area. The position is working on a varied shift schedule depending on the client's workload, offering a rate of between £100 - £120 per day with great career progression opportunities and potentially working on a permanent basis after the contract ends. Location: Reading, Berkshire Hours: Monday to Friday- staggered shift start and end times (7.5-hour day) Start date: Immediate Job Type: 1-month initial rolling contract Salary: Negotiable dependent on experience
Apr 21, 2018
IT Service Desk Analyst (Office365) Human Capital Ventures are recruiting on behalf of a leading IT Services Organisation. They are currently looking to fill a 1-month rolling contract role as 1st Line Support Analyst to provide phone-based IT Support to users of their blue-chip customer. This position is fantastic for career progression and could potentially lead to a permanent position. Candidates will hold 2 years prior IT Service Desk experience, providing phone-based IT support taking high call volumes supporting users across hardware, software and connectivity issues and should be proficient in troubleshooting Windows operating systems, Microsoft business applications, mobile devices, file and print servers and general enterprise IT systems Candidate will be working 37.5/week Monday to Friday on a varying shift basis between 7.00am - 6.00pm. This is a 1-month contract position with scope for extension or potential to develop into a permanent role. These positions are not to be missed, for anyone looking to springboard their IT career forward your CV details for immediate consideration. Technical Skills Windows Operating Systems & System Administration Active Directory Call management systems, preferably Service Now Mobile Device Support & Management Exchange & Office 365 This is a fantastic opportunity to work for a leading IT Organisation in the Reading area. The position is working on a varied shift schedule depending on the client's workload, offering a rate of between £100 - £120 per day with great career progression opportunities and potentially working on a permanent basis after the contract ends. Location: Reading, Berkshire Hours: Monday to Friday- staggered shift start and end times (7.5-hour day) Start date: Immediate Job Type: 1-month initial rolling contract Salary: Negotiable dependent on experience
