Immediate Start - Earn Extra Money In Your Spare Time We are currently looking for members to start working online and from home - flexible hours. All you need is a smartphone, tablet or laptop to get involved. Cashback could help you earn extra income to put towards whatever you like by completing Competitions, Offers, Games and Emails from some of the UK s top brands. Earn cash and vouchers doing paid emails, paid surveys, data entry, market research and more Remote / Work from home Immediate start No experience needed Suitable for full time, part time, evening and weekend workers or anyone looking for temporary/extra income. No matter what your role, no previous experience is required to earn money for completing online tasks. Our members come from a variety of backgrounds including administration, management, social care, HR, customer service, driving, security, council, farm, marketing, retail and NHS workers. Also school leavers, students about to graduate and trainee apprenticeship. So whether you're an administrator, PA, receptionist, carer, cleaner, delivery driver, supermarket worker or night shift warehouse operative - you'll be in great company. PLEASE NOTE - This position is to earn additional/temporary income, not to replace income of a full-time job. The amount of money you can earn depends on the offers you choose to complete. Click Apply Now to get started.
Jul 03, 2022
Full time
Immediate Start - Earn Extra Money In Your Spare Time We are currently looking for members to start working online and from home - flexible hours. All you need is a smartphone, tablet or laptop to get involved. Cashback could help you earn extra income to put towards whatever you like by completing Competitions, Offers, Games and Emails from some of the UK s top brands. Earn cash and vouchers doing paid emails, paid surveys, data entry, market research and more Remote / Work from home Immediate start No experience needed Suitable for full time, part time, evening and weekend workers or anyone looking for temporary/extra income. No matter what your role, no previous experience is required to earn money for completing online tasks. Our members come from a variety of backgrounds including administration, management, social care, HR, customer service, driving, security, council, farm, marketing, retail and NHS workers. Also school leavers, students about to graduate and trainee apprenticeship. So whether you're an administrator, PA, receptionist, carer, cleaner, delivery driver, supermarket worker or night shift warehouse operative - you'll be in great company. PLEASE NOTE - This position is to earn additional/temporary income, not to replace income of a full-time job. The amount of money you can earn depends on the offers you choose to complete. Click Apply Now to get started.
Immediate Start - Earn Extra Money In Your Spare Time We are currently looking for members to start working online and from home - flexible hours. All you need is a smartphone, tablet or laptop to get involved. Cashback UK could help you earn extra income to put towards whatever you like by completing Competitions, Offers, Games and Emails from some of the UK s top brands. Earn cash and vouchers doing paid emails, paid surveys, data entry, market research and more Remote / Work from home Immediate start No experience needed Suitable for full time, part time, evening and weekend workers or anyone looking for temporary/extra income. No matter what your role, no previous experience is required to earn money for completing online tasks. Our members come from a variety of backgrounds including administration, management, social care, HR, customer service, driving, security, council, farm, marketing, retail and NHS workers. Also school leavers, students about to graduate and trainee apprenticeship. So whether you're an administrator, PA, receptionist, carer, cleaner, delivery driver, supermarket worker or night shift warehouse operative - you'll be in great company. PLEASE NOTE - This position is to earn additional/temporary income, not to replace income of a full-time job. The amount of money you can earn depends on the offers you choose to complete. Click Apply Now to get started.
Jul 03, 2022
Full time
Immediate Start - Earn Extra Money In Your Spare Time We are currently looking for members to start working online and from home - flexible hours. All you need is a smartphone, tablet or laptop to get involved. Cashback UK could help you earn extra income to put towards whatever you like by completing Competitions, Offers, Games and Emails from some of the UK s top brands. Earn cash and vouchers doing paid emails, paid surveys, data entry, market research and more Remote / Work from home Immediate start No experience needed Suitable for full time, part time, evening and weekend workers or anyone looking for temporary/extra income. No matter what your role, no previous experience is required to earn money for completing online tasks. Our members come from a variety of backgrounds including administration, management, social care, HR, customer service, driving, security, council, farm, marketing, retail and NHS workers. Also school leavers, students about to graduate and trainee apprenticeship. So whether you're an administrator, PA, receptionist, carer, cleaner, delivery driver, supermarket worker or night shift warehouse operative - you'll be in great company. PLEASE NOTE - This position is to earn additional/temporary income, not to replace income of a full-time job. The amount of money you can earn depends on the offers you choose to complete. Click Apply Now to get started.
Field Service Engineer - Reading - Contract - 3 months+ - Up to £200 per day OFFICE 365 - TEAMS - SHAREPOINT - Active Directory Currently looking for a Field Service Engineer/2nd line Support Engineer to work on behalf of a innovate and fast-growing managed service provider working predominantly in the public sector on some of the largest and most complex IT projects in the UK. Skills required - Knowledge of Microsoft products such as Office 365, Teams, SharePoint etc. - Knowledge of Active Directory
Jul 03, 2022
Contractor
Field Service Engineer - Reading - Contract - 3 months+ - Up to £200 per day OFFICE 365 - TEAMS - SHAREPOINT - Active Directory Currently looking for a Field Service Engineer/2nd line Support Engineer to work on behalf of a innovate and fast-growing managed service provider working predominantly in the public sector on some of the largest and most complex IT projects in the UK. Skills required - Knowledge of Microsoft products such as Office 365, Teams, SharePoint etc. - Knowledge of Active Directory
Currently recruiting for an Access Engineer for Huawei on a contract or permanent role. Rate is DOE. Key Accountabilities: *There will be some night works or out of office hour works for certain migration/upgrade projects *Very good knowledge of at least one or more of the following products and solutions: Access Network including GPON, xDSL, DSLAM, FTTx *NMS knowledge to support NMS network build *Ability to implement and supervise installation, commission and testing independently (including survey and acceptance) *Strong hardware and software troubleshooting skills *Have a primary understanding of basic project management methods, Identify and manage technical problems of the product family, make solutions and plans, and promote the problem resolution according to corporate processes *Have good learning skills to grasp new product, new technologies and new working processes
Jul 03, 2022
Currently recruiting for an Access Engineer for Huawei on a contract or permanent role. Rate is DOE. Key Accountabilities: *There will be some night works or out of office hour works for certain migration/upgrade projects *Very good knowledge of at least one or more of the following products and solutions: Access Network including GPON, xDSL, DSLAM, FTTx *NMS knowledge to support NMS network build *Ability to implement and supervise installation, commission and testing independently (including survey and acceptance) *Strong hardware and software troubleshooting skills *Have a primary understanding of basic project management methods, Identify and manage technical problems of the product family, make solutions and plans, and promote the problem resolution according to corporate processes *Have good learning skills to grasp new product, new technologies and new working processes
EPOS Architect/£700 Day Rate (Inside IR35)/Remote Working/6 months + Parity Group are recruiting on behalf of a global retail organisation, who is looking to recruit an experienced Architect specialising in EPOS or POS on an initial 6 -month, Inside IR35 (Umbrella) contract . This role will be initially remote working before reporting to their site in Dublin or Reading . The Essentials Experience and knowledge of EPOS. EPOS/POS delivery Implementation and Integration of EPOS. High level design, owned and assessed from others Architect who comes from retail or grocery environment or Tier 1/2 retailers Strong stakeholder Management skills When working with 3rd party suppliers, must be able to change the product if need be Must be able to identify industry standards Process changes Must have handled large implementations before TDA - Technical Design Authorities If this sounds like the role for you, or you would like further information, simply click on the apply button to register your interest Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found on the website.
Jul 03, 2022
Contractor
EPOS Architect/£700 Day Rate (Inside IR35)/Remote Working/6 months + Parity Group are recruiting on behalf of a global retail organisation, who is looking to recruit an experienced Architect specialising in EPOS or POS on an initial 6 -month, Inside IR35 (Umbrella) contract . This role will be initially remote working before reporting to their site in Dublin or Reading . The Essentials Experience and knowledge of EPOS. EPOS/POS delivery Implementation and Integration of EPOS. High level design, owned and assessed from others Architect who comes from retail or grocery environment or Tier 1/2 retailers Strong stakeholder Management skills When working with 3rd party suppliers, must be able to change the product if need be Must be able to identify industry standards Process changes Must have handled large implementations before TDA - Technical Design Authorities If this sounds like the role for you, or you would like further information, simply click on the apply button to register your interest Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found on the website.
Solution Architect (Depot Automation) - £650pd (Inside IR35) - Initial 6 months - Remote/Berkshire Parity Group are delighted to partner with our client, a prestigious organisation, who is looking to recruit a Solution Architect (Depot Automation) on an initial 6-Month contractual basis. This role will be remote initially, but you will later be required to visit the Berkshire site twice a week. Please note this role requires engagement with an umbrella company for payment and you will receive a daily rate of £650. As a Solution Architect you will own the overall design of our Clients Automation Approach and System Instances. Experience required: Worked in Supply Chain Management transformation programmes as a Solution Architect Excellent knowledge of Supply Chain processes and technology A clear understanding of Automation fundamentals within a Retail Operation and Testing Strategies Experience of Network Resilience requirements with the Automation and some knowledge relating to IT Infrastructure - Networks, PLC's and Failover Design Business stakeholder engagement & working as a trusted advisor to the business. Experience working within global supply chains and driving efficiency through them via Systems and Process Improvements If this sounds like the role for you then don't hesitate to get in touch with me, Richard Black. Let's talk! Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at
Jul 03, 2022
Contractor
Solution Architect (Depot Automation) - £650pd (Inside IR35) - Initial 6 months - Remote/Berkshire Parity Group are delighted to partner with our client, a prestigious organisation, who is looking to recruit a Solution Architect (Depot Automation) on an initial 6-Month contractual basis. This role will be remote initially, but you will later be required to visit the Berkshire site twice a week. Please note this role requires engagement with an umbrella company for payment and you will receive a daily rate of £650. As a Solution Architect you will own the overall design of our Clients Automation Approach and System Instances. Experience required: Worked in Supply Chain Management transformation programmes as a Solution Architect Excellent knowledge of Supply Chain processes and technology A clear understanding of Automation fundamentals within a Retail Operation and Testing Strategies Experience of Network Resilience requirements with the Automation and some knowledge relating to IT Infrastructure - Networks, PLC's and Failover Design Business stakeholder engagement & working as a trusted advisor to the business. Experience working within global supply chains and driving efficiency through them via Systems and Process Improvements If this sounds like the role for you then don't hesitate to get in touch with me, Richard Black. Let's talk! Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at
Java Developer Company: A global consultancy with headquarters in the UK as well as offices in Mexico, Spain and Sri Lanka is currently growing their team due to exciting new projects spanning blockchain technology and social media. Offering both attractive salaries and career progression this role would be perfectly suited to a mid-level to senior Java developer who has experience with modern frameworks and technologies with a drive to further their learning and develop their career. Requirements: Experience using Java 11+ Experience developing REST APIs Microservices Experience with AWS, Azure or GCP preferrerd Salary: Commensurate with experience. £50,000 to £90,000 Location: Remote working (We are unable to accept applicants from outside of the UK at this time)
Jul 03, 2022
Full time
Java Developer Company: A global consultancy with headquarters in the UK as well as offices in Mexico, Spain and Sri Lanka is currently growing their team due to exciting new projects spanning blockchain technology and social media. Offering both attractive salaries and career progression this role would be perfectly suited to a mid-level to senior Java developer who has experience with modern frameworks and technologies with a drive to further their learning and develop their career. Requirements: Experience using Java 11+ Experience developing REST APIs Microservices Experience with AWS, Azure or GCP preferrerd Salary: Commensurate with experience. £50,000 to £90,000 Location: Remote working (We are unable to accept applicants from outside of the UK at this time)
JavaScript Developer We are currently looking for a mid-level JavaScript Developer to develop an administration application remotely for a Web3.0/Social Media technology company. Requirements: 2+ years Nodejs experience 1+ years Front End experience with a JavaScript framework such as Vue, React or Angular NoSQL database experience, such as MongoDB Location: Remote (at this time we are only able to accept applications from within the UK) Pay: £300 to £400 per day (Outside IR35)
Jul 03, 2022
Contractor
JavaScript Developer We are currently looking for a mid-level JavaScript Developer to develop an administration application remotely for a Web3.0/Social Media technology company. Requirements: 2+ years Nodejs experience 1+ years Front End experience with a JavaScript framework such as Vue, React or Angular NoSQL database experience, such as MongoDB Location: Remote (at this time we are only able to accept applications from within the UK) Pay: £300 to £400 per day (Outside IR35)
Labour Model Change & Implementation Manager/£650-700 Day Rate (Inside IR35)/Remote Working/6 months + Parity Group are recruiting on behalf of a global retail organisation, who is looking to recruit an experienced Labour Model Change & Implementation Manager on an initial 6 -month, Inside IR35 (Umbrella) contract . This role offers remote working with site visits to Dublin or Reading when and if required. Role purpose : Refine the labour model country implementation approach, build comms and training materials, and collaborate with in-country change community to deliver required interventions aligned to launch. Skills and experience required: Change management planning and execution experience, including comms and training design and delivery Senior stakeholder engagement Retail or similar environment experience Knowledge of European languages would certainly be helpful If this sounds like the role for you, or you would like further information, simply click on the apply button to register your interest Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found on our website
Jul 03, 2022
Contractor
Labour Model Change & Implementation Manager/£650-700 Day Rate (Inside IR35)/Remote Working/6 months + Parity Group are recruiting on behalf of a global retail organisation, who is looking to recruit an experienced Labour Model Change & Implementation Manager on an initial 6 -month, Inside IR35 (Umbrella) contract . This role offers remote working with site visits to Dublin or Reading when and if required. Role purpose : Refine the labour model country implementation approach, build comms and training materials, and collaborate with in-country change community to deliver required interventions aligned to launch. Skills and experience required: Change management planning and execution experience, including comms and training design and delivery Senior stakeholder engagement Retail or similar environment experience Knowledge of European languages would certainly be helpful If this sounds like the role for you, or you would like further information, simply click on the apply button to register your interest Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found on our website
Solution Architect (Supply Chain) - £650pd (Inside IR35) - Initial 6 months - Remote/Berkshire Parity Group are delighted to partner with our client, a prestigious organisation, who is looking to recruit a Solution Architect (Supply Chain) on an initial 6-Month contractual basis. This role will be remote initially, but you will later be required to visit the Berkshire site twice a week. Please note this role requires engagement with an umbrella company for payment and you will receive a daily rate of £650. As a Solution Architect you will own the overall design of our Clients Automation Approach and System Instances. Experience required: Worked in Supply Chain Management transformation programmes as a Solution Architect Excellent knowledge of Supply Chain processes and technology A clear understanding of Automation fundamentals within a Retail Operation and Testing Strategies Experience of Network Resilience requirements with the Automation and some knowledge relating to IT Infrastructure - Networks, PLC's and Failover Design Business stakeholder engagement & working as a trusted advisor to the business. Experience working within global supply chains and driving efficiency through them via Systems and Process Improvements If this sounds like the role for you then don't hesitate to get in touch with me, Richard Black. Let's talk! Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found on the website.
Jul 03, 2022
Contractor
Solution Architect (Supply Chain) - £650pd (Inside IR35) - Initial 6 months - Remote/Berkshire Parity Group are delighted to partner with our client, a prestigious organisation, who is looking to recruit a Solution Architect (Supply Chain) on an initial 6-Month contractual basis. This role will be remote initially, but you will later be required to visit the Berkshire site twice a week. Please note this role requires engagement with an umbrella company for payment and you will receive a daily rate of £650. As a Solution Architect you will own the overall design of our Clients Automation Approach and System Instances. Experience required: Worked in Supply Chain Management transformation programmes as a Solution Architect Excellent knowledge of Supply Chain processes and technology A clear understanding of Automation fundamentals within a Retail Operation and Testing Strategies Experience of Network Resilience requirements with the Automation and some knowledge relating to IT Infrastructure - Networks, PLC's and Failover Design Business stakeholder engagement & working as a trusted advisor to the business. Experience working within global supply chains and driving efficiency through them via Systems and Process Improvements If this sounds like the role for you then don't hesitate to get in touch with me, Richard Black. Let's talk! Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found on the website.
Mobile Application Design Engineer Contract Reading/Home We are currently partnering with a UK market leading mobile network organisation who are looking for a Mobile Application Design Engineer to join their Team on a contract basis. Responsibilities Of The Application Design Engineer Include Deliver high quality technical design projects, researching and creating design documents, and working with suppliers and other parts of CTO, under the direction of a technical design lead, that allows us to offer the best possible experience for its customers. You will be responsible for the design and delivery of new mobile applications as part of a virtual team under the direction of a Lead Device Architect or more senior member of the Design team. This will involve working alongside the Technical Relationship Management team to understand the roadmap of our principal technology partners, running technology trials with them, and transferring learnings into the design process. The Successful Application Design Engineer Will Have A sound technical understanding of at least one of the following: Mobile application design and architecture, including both IOS applications and android (HarmonyOS is desired but not essential) Application service design and architecture an understanding of the software development life cycle Good technical document authoring A strong understanding and ability to drive processes, document control and technical Quality Assurance Procedures. Ability to influence multi-disciplined teams and persuade others, including external partners. Experience in compiling and managing requirements specifications At least 2 years' experience of design or technical strategy in your area of expertise Awareness of key factors that influence the business drivers for us and our technology partners Logical problem management skills within a project Vendor management skills Understanding of mobile device test processes, logging, and debugging To apply for the Device Design Engineer, please send your CV to (see below) Project People is acting as an Employment Business in relation to this vacancy.
Jul 03, 2022
Contractor
Mobile Application Design Engineer Contract Reading/Home We are currently partnering with a UK market leading mobile network organisation who are looking for a Mobile Application Design Engineer to join their Team on a contract basis. Responsibilities Of The Application Design Engineer Include Deliver high quality technical design projects, researching and creating design documents, and working with suppliers and other parts of CTO, under the direction of a technical design lead, that allows us to offer the best possible experience for its customers. You will be responsible for the design and delivery of new mobile applications as part of a virtual team under the direction of a Lead Device Architect or more senior member of the Design team. This will involve working alongside the Technical Relationship Management team to understand the roadmap of our principal technology partners, running technology trials with them, and transferring learnings into the design process. The Successful Application Design Engineer Will Have A sound technical understanding of at least one of the following: Mobile application design and architecture, including both IOS applications and android (HarmonyOS is desired but not essential) Application service design and architecture an understanding of the software development life cycle Good technical document authoring A strong understanding and ability to drive processes, document control and technical Quality Assurance Procedures. Ability to influence multi-disciplined teams and persuade others, including external partners. Experience in compiling and managing requirements specifications At least 2 years' experience of design or technical strategy in your area of expertise Awareness of key factors that influence the business drivers for us and our technology partners Logical problem management skills within a project Vendor management skills Understanding of mobile device test processes, logging, and debugging To apply for the Device Design Engineer, please send your CV to (see below) Project People is acting as an Employment Business in relation to this vacancy.
Cyber Security Sales Manager We are currently looking for senior sales professionals to join an industry leading cyber security training provider and the timing could not be anymore perfect. Due to huge adoption of cyber security globally, the skills gap and lack of employees available to hire mean training is one of the only options to be able to meet cyber security objectives when skills are lacked internally. This perfect storm will enable you to hit targets with ease and ensure your success; this statement is proven by the incredibly low employee turnover in the sales team. Requirements 5+ years in enterprise B2B sales, winning new business Excellent at creating rapport and building relationships Preferred Knowledge of the cyber security sector Cyber security qualifications/background Salary: £ to £ basic, circa £ OTE Location: Fully remote/WFH (work from home) with occasional travel, expenses paid for
Jul 03, 2022
Full time
Cyber Security Sales Manager We are currently looking for senior sales professionals to join an industry leading cyber security training provider and the timing could not be anymore perfect. Due to huge adoption of cyber security globally, the skills gap and lack of employees available to hire mean training is one of the only options to be able to meet cyber security objectives when skills are lacked internally. This perfect storm will enable you to hit targets with ease and ensure your success; this statement is proven by the incredibly low employee turnover in the sales team. Requirements 5+ years in enterprise B2B sales, winning new business Excellent at creating rapport and building relationships Preferred Knowledge of the cyber security sector Cyber security qualifications/background Salary: £ to £ basic, circa £ OTE Location: Fully remote/WFH (work from home) with occasional travel, expenses paid for
Spectrum IT Recruitment (South) Ltd
Reading, Berkshire
Lead PHP Developer £75,000 - £85,000 per annum + benefits Berkshire - Remote working An exciting opportunity has arisen for a Lead PHP Developer to join an established and growing team located in Berkshire who are offering remote working with occaional office visits. The Lead PHP Developer will play crucial role in ensuring that the technical team are delivering greenfield solutions to the business. The Lead Developer will be acting as a technical expert and project lead as well and mentoring and supporting other developer within the team ensuring development of the code follow best practice. The successful candidate will be required to understand technical specifications and translate this to the team to turn into working code. The role requires a hands-on PHP developer with project lead experience and have skills in the following areas. Key Responsibilities Working closely with senior stakeholders to understand business goals and ensure that the development team & technologies used are aligned with these. Planning and documenting technical specifications for features or system design. Designing, building, and configuring applications to meet requirements Leading greenfield projects Directing the development team in the design, development, coding, testing, and debugging of applications Line managing and mentoring team members and ensuring they adhere to determined software quality standards Resource planning and allocation Key Skills: Technical Leadership experience Experience working in an agile/scrum environment Object-Oriented Programming with PHP 7/8 MVC framework - Symfony or Laravel Rest API's and test-driven development Good understanding of software design patterns CI/CD or DevOps environment experience Microservices' experience is highly desirable Any Node.js or React experience would be highly desirable Experience working with AWS services highly desirable This role is offering a Lead PHP Developer a fantastic opportunity to work in a sector where technology innovation is spearheading the business. Please send your CV for immediate consideration to (see below) or call
Jul 03, 2022
Full time
Lead PHP Developer £75,000 - £85,000 per annum + benefits Berkshire - Remote working An exciting opportunity has arisen for a Lead PHP Developer to join an established and growing team located in Berkshire who are offering remote working with occaional office visits. The Lead PHP Developer will play crucial role in ensuring that the technical team are delivering greenfield solutions to the business. The Lead Developer will be acting as a technical expert and project lead as well and mentoring and supporting other developer within the team ensuring development of the code follow best practice. The successful candidate will be required to understand technical specifications and translate this to the team to turn into working code. The role requires a hands-on PHP developer with project lead experience and have skills in the following areas. Key Responsibilities Working closely with senior stakeholders to understand business goals and ensure that the development team & technologies used are aligned with these. Planning and documenting technical specifications for features or system design. Designing, building, and configuring applications to meet requirements Leading greenfield projects Directing the development team in the design, development, coding, testing, and debugging of applications Line managing and mentoring team members and ensuring they adhere to determined software quality standards Resource planning and allocation Key Skills: Technical Leadership experience Experience working in an agile/scrum environment Object-Oriented Programming with PHP 7/8 MVC framework - Symfony or Laravel Rest API's and test-driven development Good understanding of software design patterns CI/CD or DevOps environment experience Microservices' experience is highly desirable Any Node.js or React experience would be highly desirable Experience working with AWS services highly desirable This role is offering a Lead PHP Developer a fantastic opportunity to work in a sector where technology innovation is spearheading the business. Please send your CV for immediate consideration to (see below) or call
Digital Marketing Manager (Reading) Location: Reading office. Full time, Permanent role IQVIA is looking for an Digital Marketing Manager to work in partnership with a leading pharmaceutical company. In this exciting and fast paced role, you will work cross functionally across a number of key brands. In this role you will have ownership of developing, executing and managing bespoke digital marketing campaigns. The ultimate aim being to meet and exceed customer expectations and make a significant impact on brand profile and visibility. An understanding of the pharmaceutical industry and a passion for digital and multi/omni channel activities and intelligence is a must. This role would suit someone who is both technical and creative, with a real flair for website content development. Working as part of a small team , you will have the autonomy and scope to work on new and exciting initiatives to drive brand visibility. Benefit Package includes Competitive Salary, Car Allowance, Bonus, Company Insurance, private medical, holiday purchase, plus other flexible benefits. Role requirements:- Three to five years of experience working in the Pharmaceutical Industry from either a digital, technical or sales and marketing role Experienced in working in a multichannel and data driven environment Well versed and passionate about being at the forefront and cutting edge of digital transformation and new age marketing initiatives. Prior experience working with Agile Methodologies preferable with first hand experience as scrum master or another similar designated agile role. Experienced in Web analytics (Google Analytics), Search Engine Optimisation and Search Engine Advertising (Organic / AdWords). Fully literate with Microsoft Office 365. Strong team player, comfortable and motivated to work in a collaborative environment with the ability to build relationships with key stakeholders. Be able to work simultaneously with multiple teams on different projects. Strong communication skills, delivered through presentation, written and verbally. Apply Today! IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at
Jul 03, 2022
Full time
Digital Marketing Manager (Reading) Location: Reading office. Full time, Permanent role IQVIA is looking for an Digital Marketing Manager to work in partnership with a leading pharmaceutical company. In this exciting and fast paced role, you will work cross functionally across a number of key brands. In this role you will have ownership of developing, executing and managing bespoke digital marketing campaigns. The ultimate aim being to meet and exceed customer expectations and make a significant impact on brand profile and visibility. An understanding of the pharmaceutical industry and a passion for digital and multi/omni channel activities and intelligence is a must. This role would suit someone who is both technical and creative, with a real flair for website content development. Working as part of a small team , you will have the autonomy and scope to work on new and exciting initiatives to drive brand visibility. Benefit Package includes Competitive Salary, Car Allowance, Bonus, Company Insurance, private medical, holiday purchase, plus other flexible benefits. Role requirements:- Three to five years of experience working in the Pharmaceutical Industry from either a digital, technical or sales and marketing role Experienced in working in a multichannel and data driven environment Well versed and passionate about being at the forefront and cutting edge of digital transformation and new age marketing initiatives. Prior experience working with Agile Methodologies preferable with first hand experience as scrum master or another similar designated agile role. Experienced in Web analytics (Google Analytics), Search Engine Optimisation and Search Engine Advertising (Organic / AdWords). Fully literate with Microsoft Office 365. Strong team player, comfortable and motivated to work in a collaborative environment with the ability to build relationships with key stakeholders. Be able to work simultaneously with multiple teams on different projects. Strong communication skills, delivered through presentation, written and verbally. Apply Today! IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at
Information Security Coordinator - Permanent Slough, hybrid (3 days office, 2 working from home) Our highly successful international financial client based in the Thames Valley is looking for an Information Security Coordinator. You will work right in the middle of the InfoSec operation. Working closely with both IT Service Delivery and the ISO to help schedule, conduct and coordinate all information and cyber security activities within the company. In addition, you will manage individual security related project tasks as well as manage any cyber security incidents with both internal and external partners. The primary responsibilities will be: Review and evidence a schedule of security and access governance reviews to ensure systems are secure Assess and where required challenge security tasks for Service Desk requests to ensure they are fulfilled within agreed SLA's Manage a schedule of security testing and associated actions plans Responsible for conducting access governance reviews and remediation actions Assist with security investigations as required, ensure root causes are identified and lessons learnt are reported and if required resolved and documented Help to maintain a risk register of Information and cyber security risks Build relationships across the business stakeholders, ISO's, support teams and 3rd party suppliers Act as an Information Security role model by ensuring awareness of responsibilities Key Knowledge areas are: Experience with Information and Cyber Security standards (ISO/IEC 27001 & 27002) Experience of Information and Cyber Security administration Experience of IT Service Delivery operations, preferably within an enterprise environment Understanding of Windows Active Directory and Azure AD, Windows Servers, IBM iSeries and application user management, access rights and roles Ability to use desktop tools to work in a structured and organised manner with excellent time management to produce efficient and effective reports meeting regular deadlines Be seen as a trusted advisor by the customer Organized, analytical, precise, with an open questioning approach Lateral thinker with the ability to adapt quickly to new challenges Energetic with a passion to deliver and learn Excellent written and oral communication skills Fluent in business English, both written and verbal This is an excellent opportunity to join a team where you can truly make a difference within an expanding market leading organisation. An excellent package of around £43,000 plus yearly bonus and excellent benefits will be paid to the right candidate. TD Group Limited acts as an employment business for interim positions and an employment agency for permanent positions. TD Group is committed to equal opportunity and diversity.
Jul 03, 2022
Full time
Information Security Coordinator - Permanent Slough, hybrid (3 days office, 2 working from home) Our highly successful international financial client based in the Thames Valley is looking for an Information Security Coordinator. You will work right in the middle of the InfoSec operation. Working closely with both IT Service Delivery and the ISO to help schedule, conduct and coordinate all information and cyber security activities within the company. In addition, you will manage individual security related project tasks as well as manage any cyber security incidents with both internal and external partners. The primary responsibilities will be: Review and evidence a schedule of security and access governance reviews to ensure systems are secure Assess and where required challenge security tasks for Service Desk requests to ensure they are fulfilled within agreed SLA's Manage a schedule of security testing and associated actions plans Responsible for conducting access governance reviews and remediation actions Assist with security investigations as required, ensure root causes are identified and lessons learnt are reported and if required resolved and documented Help to maintain a risk register of Information and cyber security risks Build relationships across the business stakeholders, ISO's, support teams and 3rd party suppliers Act as an Information Security role model by ensuring awareness of responsibilities Key Knowledge areas are: Experience with Information and Cyber Security standards (ISO/IEC 27001 & 27002) Experience of Information and Cyber Security administration Experience of IT Service Delivery operations, preferably within an enterprise environment Understanding of Windows Active Directory and Azure AD, Windows Servers, IBM iSeries and application user management, access rights and roles Ability to use desktop tools to work in a structured and organised manner with excellent time management to produce efficient and effective reports meeting regular deadlines Be seen as a trusted advisor by the customer Organized, analytical, precise, with an open questioning approach Lateral thinker with the ability to adapt quickly to new challenges Energetic with a passion to deliver and learn Excellent written and oral communication skills Fluent in business English, both written and verbal This is an excellent opportunity to join a team where you can truly make a difference within an expanding market leading organisation. An excellent package of around £43,000 plus yearly bonus and excellent benefits will be paid to the right candidate. TD Group Limited acts as an employment business for interim positions and an employment agency for permanent positions. TD Group is committed to equal opportunity and diversity.
BI Data Analyst Permanent - Slough Our client is a highly regarded Global Financial services company. We are looking for an experienced BI Data Analyst. Excellent knowledge of software tools such as SQL, Excel, Jira and Power BI are essential. Knowledge of Collibra and or Denodo, would be highly desirable. This role will report directly into the Head of BI and will involve working on a range of high-profile projects in conjunction with several global clients. Responsibilities will include: Business Engagement in areas of Reporting and Data analysis First point of contact with business users with data & reporting queries Conduct investigative work, document and recommend new approaches to meet stakeholder requirements Maintain data linage documentation Conduct exploratory analysis on new and existing data sources Work on new and existing reports, Dashboards & Data Models Help break designs into new JIRA user stories Key Knowledge and skill areas are: Expert communicator, experienced in building, maintaining and influencing relationships with a range of internal and external stakeholders at all levels Creativity to formulate ideas and question current thinking Use negotiating and influencing skills to promote an idea or concept Be seen as a trusted advisor by the customer Excellent experience of SQL and reporting Solid experience of Power BI Knowledge of modern data management tools and aptitude to learn new platforms Experience of using RDBMS and file-based data sources Analytical, precise, with an open questioning approach Lateral thinker with the ability to adapt quickly to new challenges Energetic with a passion to deliver and learn Fluent in business English with excellent written and verbal communication skills This will be a permanent role. An excellent salary of circa £54,000 pa plus bonus and benefits will be paid to the right candidate. TD Group Limited acts as an employment business for interim positions and an employment agency for permanent positions. TD Group is committed to equal opportunity and diversity.
Jul 03, 2022
Full time
BI Data Analyst Permanent - Slough Our client is a highly regarded Global Financial services company. We are looking for an experienced BI Data Analyst. Excellent knowledge of software tools such as SQL, Excel, Jira and Power BI are essential. Knowledge of Collibra and or Denodo, would be highly desirable. This role will report directly into the Head of BI and will involve working on a range of high-profile projects in conjunction with several global clients. Responsibilities will include: Business Engagement in areas of Reporting and Data analysis First point of contact with business users with data & reporting queries Conduct investigative work, document and recommend new approaches to meet stakeholder requirements Maintain data linage documentation Conduct exploratory analysis on new and existing data sources Work on new and existing reports, Dashboards & Data Models Help break designs into new JIRA user stories Key Knowledge and skill areas are: Expert communicator, experienced in building, maintaining and influencing relationships with a range of internal and external stakeholders at all levels Creativity to formulate ideas and question current thinking Use negotiating and influencing skills to promote an idea or concept Be seen as a trusted advisor by the customer Excellent experience of SQL and reporting Solid experience of Power BI Knowledge of modern data management tools and aptitude to learn new platforms Experience of using RDBMS and file-based data sources Analytical, precise, with an open questioning approach Lateral thinker with the ability to adapt quickly to new challenges Energetic with a passion to deliver and learn Fluent in business English with excellent written and verbal communication skills This will be a permanent role. An excellent salary of circa £54,000 pa plus bonus and benefits will be paid to the right candidate. TD Group Limited acts as an employment business for interim positions and an employment agency for permanent positions. TD Group is committed to equal opportunity and diversity.
Data Quality Analyst - Permanent - Slough Our client is a highly regarded Global Financial services company. We are looking for an experienced Data Quality Analyst. Experience of tools such as Power BI, SQL and Excel are required . Knowledge of tools such as Trillium, Collibra & Tibco EBX or similar would be useful. The Data Quality Analyst will report directly to the Global Data Architect. You will work with the business to develop Data Quality solutions for a number of high-profile projects. Responsibilities will include: Consult with Business and IT colleagues to lead understanding and improvement of the overall data quality Drive improvements in data quality and data governance by monitoring data quality metrics and data quality improvement plans to deliver continuous improvements to the business. Manage master data sets, troubleshooting data issues, identifying patterns and correlations among the various data sources, proposing and where appropriate implementing remediations and reporting progress Key areas for focus will be: Data Quality Improvements Data Management & Analysis Digital Projects Support Key Knowledge and skill areas are: Advanced data management and database development skills Strong experience of Power BI and Excel Experience of SQL and reporting tools including data comparison and transformation Experience of technical project delivery eg systems development, data warehouse, BI, data migration Knowledge of modern data management tools and aptitude to learn new platforms Experience of using RDBMS and file-based data sources Expert communicator, experienced in building, maintaining and influencing relationships with a range of internal and external stakeholders at all levels Use negotiating and influencing skills to promote an idea or concept Analytical, precise, with an open questioning approach Lateral thinker with the ability to adapt quickly to new challenges DAMA and/or SCRUM certified data management professional Energetic with a passion to deliver and learn Fluent in business English with excellent written and verbal communication skills This will be a permanent role. An excellent salary of circa £60,000 pa plus substantial bonus and benefits will be paid to the right candidate. TD Group Limited acts as an employment business for interim positions and an employment agency for permanent positions. TD Group is committed to equal opportunity and diversity.
Jul 03, 2022
Full time
Data Quality Analyst - Permanent - Slough Our client is a highly regarded Global Financial services company. We are looking for an experienced Data Quality Analyst. Experience of tools such as Power BI, SQL and Excel are required . Knowledge of tools such as Trillium, Collibra & Tibco EBX or similar would be useful. The Data Quality Analyst will report directly to the Global Data Architect. You will work with the business to develop Data Quality solutions for a number of high-profile projects. Responsibilities will include: Consult with Business and IT colleagues to lead understanding and improvement of the overall data quality Drive improvements in data quality and data governance by monitoring data quality metrics and data quality improvement plans to deliver continuous improvements to the business. Manage master data sets, troubleshooting data issues, identifying patterns and correlations among the various data sources, proposing and where appropriate implementing remediations and reporting progress Key areas for focus will be: Data Quality Improvements Data Management & Analysis Digital Projects Support Key Knowledge and skill areas are: Advanced data management and database development skills Strong experience of Power BI and Excel Experience of SQL and reporting tools including data comparison and transformation Experience of technical project delivery eg systems development, data warehouse, BI, data migration Knowledge of modern data management tools and aptitude to learn new platforms Experience of using RDBMS and file-based data sources Expert communicator, experienced in building, maintaining and influencing relationships with a range of internal and external stakeholders at all levels Use negotiating and influencing skills to promote an idea or concept Analytical, precise, with an open questioning approach Lateral thinker with the ability to adapt quickly to new challenges DAMA and/or SCRUM certified data management professional Energetic with a passion to deliver and learn Fluent in business English with excellent written and verbal communication skills This will be a permanent role. An excellent salary of circa £60,000 pa plus substantial bonus and benefits will be paid to the right candidate. TD Group Limited acts as an employment business for interim positions and an employment agency for permanent positions. TD Group is committed to equal opportunity and diversity.
Datawarehouse SME Permanent - Slough - £65k/£70k plus bonus, Hybrid working Our client is a highly regarded Global Financial services company. We are looking for an experienced Datawarehouse Subject Matter Expert (SME) with an excellent background of management and maintenance of data warehouse end to end processes, from the point of extraction of data from source through to the provision of data to downstream applications, 3rd parties and BI Reporting Tools. You will be the subject matter expert in the design, operation, and content of the data warehouse. You will assist the BI Manager in building and implementing the BI/DW strategy and roadmap towards the Next Generation Digital Architecture. You will also have extensive involvement in areas such as Data Development, Data Lineage, Analysis and Quality, Coordination of Data and Data Model Builds. You should have the following knowledge and experience: Demonstrable solid experience in managing the E2E development and delivery of BI & Data solutions across data warehouses, data marts, ETL, data management/lineage Experience of working directly with the business to determine requirements Extensive experience working on DataStage as an ETL tool Experience of using RDBMS (Oracle, SQL Server) and file-based data sources Experience of SQL and reporting tools including data comparison, data transformation and data cleansing Experience of BI reporting tools such as Cognos, Power BI Experience of Cloud Databases ideally in Snowflake but not essential Breaking designs into JIRA user stories for project work as it moves to detailed analysis and development Experience of working with offshore development teams Fluent in business English language - with clear and confident written and oral presentation skills and the ability to tailor these for all levels Hands-on delivery approach with the personal drive to achieve results Strong business acumen and commercial awareness Excellent communicator, with strong negotiation and influencing skills Located within a commutable distance to Slough An excellent salary of circa £65/£70k will be paid to the right individual along with bonus, pension, private health care and 25 days annual holiday. TD Group Limited acts as an employment business for interim positions and an employment agency for permanent positions. TD Group is committed to equal opportunity and diversity.
Jul 03, 2022
Full time
Datawarehouse SME Permanent - Slough - £65k/£70k plus bonus, Hybrid working Our client is a highly regarded Global Financial services company. We are looking for an experienced Datawarehouse Subject Matter Expert (SME) with an excellent background of management and maintenance of data warehouse end to end processes, from the point of extraction of data from source through to the provision of data to downstream applications, 3rd parties and BI Reporting Tools. You will be the subject matter expert in the design, operation, and content of the data warehouse. You will assist the BI Manager in building and implementing the BI/DW strategy and roadmap towards the Next Generation Digital Architecture. You will also have extensive involvement in areas such as Data Development, Data Lineage, Analysis and Quality, Coordination of Data and Data Model Builds. You should have the following knowledge and experience: Demonstrable solid experience in managing the E2E development and delivery of BI & Data solutions across data warehouses, data marts, ETL, data management/lineage Experience of working directly with the business to determine requirements Extensive experience working on DataStage as an ETL tool Experience of using RDBMS (Oracle, SQL Server) and file-based data sources Experience of SQL and reporting tools including data comparison, data transformation and data cleansing Experience of BI reporting tools such as Cognos, Power BI Experience of Cloud Databases ideally in Snowflake but not essential Breaking designs into JIRA user stories for project work as it moves to detailed analysis and development Experience of working with offshore development teams Fluent in business English language - with clear and confident written and oral presentation skills and the ability to tailor these for all levels Hands-on delivery approach with the personal drive to achieve results Strong business acumen and commercial awareness Excellent communicator, with strong negotiation and influencing skills Located within a commutable distance to Slough An excellent salary of circa £65/£70k will be paid to the right individual along with bonus, pension, private health care and 25 days annual holiday. TD Group Limited acts as an employment business for interim positions and an employment agency for permanent positions. TD Group is committed to equal opportunity and diversity.
Market Insight Analyst - Slough - Permanent, Hybrid working £50k plus bonus and excellent benefits Our highly successful global financial client based in the Thames Valley is looking for a Market Insight Analyst with experience of the new and used car markets. The Market Insight Analyst will provide forecasts of the new and used car markets along with an outlook for the service, maintenance and repair of vehicles. Produce vehicle level forecasts for Residual Values and Maintenance. Help drive the ongoing development of various statistical methodologies and report to senior management with analyses and recommendations on the UK economy and vehicle markets. The Primary responsibilities will be : Analyse the factors affecting the car/leasing and maintenance markets Produce a full review of RV and maintenance budgets Produce a full review of the outlook for the used car and maintenance markets Drive the development of the outsourced used car price and maintenance forecasting methodology Present complex information and concepts at internal forums as well as to the wider business at all levels Keep up to date with product knowledge through new vehicle research, including manufacturer events Key Knowledge areas are: Proven track record in implementing solutions to analytical problems Experience of analysing large quantities of data to identify trends Advanced knowledge of MS Excel, including macros Knowledge of Machine Learning, Deep Learning and Reinforcement learning Knowledge of Python & R Creativity to formulate ideas and question current thinking with the drive to be solution oriented Confidence to question, so to continually improve processes Use negotiating and influencing skills to promote an idea/concept Ability to present/communicate complex technical data/concepts to all levels of the business Integrity to handle a risk-based role making decisions/recommendations for the good of the business Be seen as a trusted advisor by the customer Analytical, precise, with an open questioning approach Lateral thinker with the ability to adapt quickly to new challenges Energetic with a passion to deliver and learn Excellent written and oral communication skills Fluent in business English, both written and verbal Security conscious Active interest in cars and the automotive industry This is an excellent opportunity to join a team where you can truly make a difference within an expanding market leading organisation. An excellent Salary of circa £50,000 pa DOE, plus bonus and excellent benefits will be paid to the right candidate. TD Group Limited acts as an employment business for interim positions and an employment agency for permanent positions. TD Group is committed to equal opportunity and diversity.
Jul 03, 2022
Full time
Market Insight Analyst - Slough - Permanent, Hybrid working £50k plus bonus and excellent benefits Our highly successful global financial client based in the Thames Valley is looking for a Market Insight Analyst with experience of the new and used car markets. The Market Insight Analyst will provide forecasts of the new and used car markets along with an outlook for the service, maintenance and repair of vehicles. Produce vehicle level forecasts for Residual Values and Maintenance. Help drive the ongoing development of various statistical methodologies and report to senior management with analyses and recommendations on the UK economy and vehicle markets. The Primary responsibilities will be : Analyse the factors affecting the car/leasing and maintenance markets Produce a full review of RV and maintenance budgets Produce a full review of the outlook for the used car and maintenance markets Drive the development of the outsourced used car price and maintenance forecasting methodology Present complex information and concepts at internal forums as well as to the wider business at all levels Keep up to date with product knowledge through new vehicle research, including manufacturer events Key Knowledge areas are: Proven track record in implementing solutions to analytical problems Experience of analysing large quantities of data to identify trends Advanced knowledge of MS Excel, including macros Knowledge of Machine Learning, Deep Learning and Reinforcement learning Knowledge of Python & R Creativity to formulate ideas and question current thinking with the drive to be solution oriented Confidence to question, so to continually improve processes Use negotiating and influencing skills to promote an idea/concept Ability to present/communicate complex technical data/concepts to all levels of the business Integrity to handle a risk-based role making decisions/recommendations for the good of the business Be seen as a trusted advisor by the customer Analytical, precise, with an open questioning approach Lateral thinker with the ability to adapt quickly to new challenges Energetic with a passion to deliver and learn Excellent written and oral communication skills Fluent in business English, both written and verbal Security conscious Active interest in cars and the automotive industry This is an excellent opportunity to join a team where you can truly make a difference within an expanding market leading organisation. An excellent Salary of circa £50,000 pa DOE, plus bonus and excellent benefits will be paid to the right candidate. TD Group Limited acts as an employment business for interim positions and an employment agency for permanent positions. TD Group is committed to equal opportunity and diversity.
Our client, a reputable Managed Service Provider who specialise in providing managed services and IT solutions to a wide range of businesses across all market sectors. The position of IT Support Specialist will form part of a team of 8 shift-based engineers, who provide the front-line customer interface within the Technology Centre. Our client offer development, training and progression. Please Note: This is working on shift pattern 4 on 4 days off including nights. As the front-line interface with our customers, the role is responsible for responding to their monitoring systems, triage and diagnosis, incident resolution as well as escalation to more senior resources within the company, whilst retaining oversight of Service Level adherence. Skills/Experience Strong PC skills Experience in working within a support function (Service Desk/NOC etc) Strong PC skills Eligible for BPSS Clearance Attributes Self-starter, with the ability to work alone/unsupervised Analytical with strong attention to detail - able to identify and articulate issues Ability to work to tight timescales without sacrificing quality Professional and diligent Flexible, resilient and tenacious - able to demonstrate ownership of issues and service excellence
Jul 03, 2022
Full time
Our client, a reputable Managed Service Provider who specialise in providing managed services and IT solutions to a wide range of businesses across all market sectors. The position of IT Support Specialist will form part of a team of 8 shift-based engineers, who provide the front-line customer interface within the Technology Centre. Our client offer development, training and progression. Please Note: This is working on shift pattern 4 on 4 days off including nights. As the front-line interface with our customers, the role is responsible for responding to their monitoring systems, triage and diagnosis, incident resolution as well as escalation to more senior resources within the company, whilst retaining oversight of Service Level adherence. Skills/Experience Strong PC skills Experience in working within a support function (Service Desk/NOC etc) Strong PC skills Eligible for BPSS Clearance Attributes Self-starter, with the ability to work alone/unsupervised Analytical with strong attention to detail - able to identify and articulate issues Ability to work to tight timescales without sacrificing quality Professional and diligent Flexible, resilient and tenacious - able to demonstrate ownership of issues and service excellence
Please note you will only be considered for this role if you are eligible to work in the UK. SAP Consultant - Bracknell A highly successful global business based in Bracknell are looking for an experienced SAP Consultant to join their ; This is fantastic opportunity to join an establis...
Jul 03, 2022
Full time
Please note you will only be considered for this role if you are eligible to work in the UK. SAP Consultant - Bracknell A highly successful global business based in Bracknell are looking for an experienced SAP Consultant to join their ; This is fantastic opportunity to join an establis...
Please note you will only be considered for this role if you are eligible to work in the UK. A large and established technology business is seeking an ambitious Java Developer with proven microservices experience to join their growing technical team based in the Reading area, Berkshire - alth...
Jul 03, 2022
Full time
Please note you will only be considered for this role if you are eligible to work in the UK. A large and established technology business is seeking an ambitious Java Developer with proven microservices experience to join their growing technical team based in the Reading area, Berkshire - alth...
Global Technology Solutions Ltd
Reading, Berkshire
An exciting contract opportunity for a 1st Line Service Desk Analyst based in Reading has arisen on a permanent basis. *Working hours are - 4 on 4 off, days and nights, 07:00 - 19:00, 19:00 - 07:00 - £2700 p/a shift allowance on top of base salary* Working as a Service Desk Analyst you will receive, scope and accurately log customer requests. Following that, you will process each resulting ticket by conducting fault analysis and diagnosis, vetting and providing technical support. You will achieve this by following agreed processes. Ultimately, you will provide first-line ticket resolution or escalation. A SNAPSHOT OF WHAT YOU WILL BE DOING: Firstly, you will identify and apply the correct priority, SLA and category as well as capture a full detailed description of the issue. To achieve this you will utilise and update available Knowledge Bases, resulting in the maximisation of the speed of resolution and therefore the improvement of customer satisfaction. Secondly, where first-line cannot resolve a ticket, you will escalate in line with operating procedures. As a result, you will ensure that it is assigned to either 1st Line Support or, the correct resolution group. To achieve this, you will record clear, concise and detailed information on the ticket by effectively owning and managing all tickets assigned to you to ensure resolution is achieved within SLA. As such, you will pro-actively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, so to meet agreed contractual service levels. Additionally, you will ensure the client is kept fully updated throughout the life cycle of each ticket. To support this, you will manage customer expectations so to reduce escalations. Furthermore, you will ensure that all activities are added to call management toolsets, as well as any customer databases. This may include any chases or follow ups from telephone calls and emails. Vitally, you will ensure compliance to defined operating procedures, as well as maintain high standards of customer service to facilitate an excellent customer experience. Lastly, you will aim to meet all Global Service Desk standards and agreed response times. This will include all defined telephony and email service levels. IDEALLY, WE ARE LOOKING FOR THE BELOW KEY SKILLS, EXPERIENCE AND ATTRIBUTES: Minimum of 2 years' experience as a Service Desk Analyst. Expert knowledge of call management systems, preferably ServiceNow. Good understanding of IT networks & IT fundamentals. CompTIA A+ and/or MCP accreditation, or equivalent job experience. Excellent proficiency in MS Office Products. Self-motivated with a willingness to learn. Ability to adapt to change. Detailed and methodical mindset. Logical problem solver. Excellent interpersonal skill with the ability to communicate with customers at all levels. Superb verbal and written communication skills. If you have the experience but you have questions about this role, contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Jul 03, 2022
Full time
An exciting contract opportunity for a 1st Line Service Desk Analyst based in Reading has arisen on a permanent basis. *Working hours are - 4 on 4 off, days and nights, 07:00 - 19:00, 19:00 - 07:00 - £2700 p/a shift allowance on top of base salary* Working as a Service Desk Analyst you will receive, scope and accurately log customer requests. Following that, you will process each resulting ticket by conducting fault analysis and diagnosis, vetting and providing technical support. You will achieve this by following agreed processes. Ultimately, you will provide first-line ticket resolution or escalation. A SNAPSHOT OF WHAT YOU WILL BE DOING: Firstly, you will identify and apply the correct priority, SLA and category as well as capture a full detailed description of the issue. To achieve this you will utilise and update available Knowledge Bases, resulting in the maximisation of the speed of resolution and therefore the improvement of customer satisfaction. Secondly, where first-line cannot resolve a ticket, you will escalate in line with operating procedures. As a result, you will ensure that it is assigned to either 1st Line Support or, the correct resolution group. To achieve this, you will record clear, concise and detailed information on the ticket by effectively owning and managing all tickets assigned to you to ensure resolution is achieved within SLA. As such, you will pro-actively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, so to meet agreed contractual service levels. Additionally, you will ensure the client is kept fully updated throughout the life cycle of each ticket. To support this, you will manage customer expectations so to reduce escalations. Furthermore, you will ensure that all activities are added to call management toolsets, as well as any customer databases. This may include any chases or follow ups from telephone calls and emails. Vitally, you will ensure compliance to defined operating procedures, as well as maintain high standards of customer service to facilitate an excellent customer experience. Lastly, you will aim to meet all Global Service Desk standards and agreed response times. This will include all defined telephony and email service levels. IDEALLY, WE ARE LOOKING FOR THE BELOW KEY SKILLS, EXPERIENCE AND ATTRIBUTES: Minimum of 2 years' experience as a Service Desk Analyst. Expert knowledge of call management systems, preferably ServiceNow. Good understanding of IT networks & IT fundamentals. CompTIA A+ and/or MCP accreditation, or equivalent job experience. Excellent proficiency in MS Office Products. Self-motivated with a willingness to learn. Ability to adapt to change. Detailed and methodical mindset. Logical problem solver. Excellent interpersonal skill with the ability to communicate with customers at all levels. Superb verbal and written communication skills. If you have the experience but you have questions about this role, contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Reading, Berkshire
We have an exciting opportunity for a second line service desk analyst to join a blue chip organisation on a permanent basis in Reading. *Site based role* *Working hours are - 4 on 4 off, days and nights, 07:00 - 19:00, 19:00 - 07:00 - £2700 p/a shift allowance on top of base salary* Key Responsibilities - Provide first class, multi site support for all end user incidents and service requests relating to the business and IT environment, maintaining high levels of ownership throughout the incident life cycle. - Undertake prioritisation, analysis, diagnosis, resolution or reassignment of a wide range of incidents using the Knowledge Base, including computer and point of sale hardware, operating systems, applications and networks. - Maintain clear, accurate and timely information for every incident or service request to provide relevant data to the end user, other IT Partners or 3rd Parties and to enable effective triaging or request fulfilment - Responsible to support investigation and diagnosis of assigned problems for workarounds and/or root causes. Proposes solutions to problems and implements solutions if Change Management is not required - Own customer service on a call by call basis, taking end to end responsibility for all service requests - Ensure effective management of issues raised through calls, emails, self service and face to face and handle the resulting incidents or Service Requests, using agreed incident management and request fulfilment processes. - Understand and proactively operate the escalations procedures - Ensure effective management of incidents or service requests, using agreed incident management and request fulfilment processes and consistently meeting agreed SLA targets - Ensure compliance with quality management, risk management, security policies and procedures. - Monitor the status and progress of incidents and service requests - Lead Continual Service Improvement through identification and delivery of process improvements and problem prevention. - Take ownership for customer service standards on a case by case basis ensuring all users are provided with the highest possible level of customer service in line with PITSC and Partnership values. Provide guidance, support and mentorship to 1st Line Analysts To deliver against the key accountabilities, the Service Centre 2nd Line Analyst will be expected to: - Work under general supervision, reporting to supervisor when issues arise or when work is completed. - Consistently work competently to deliver high quality outputs within set timelines. Have own work reviewed against frequent milestones - Identify problems early and use own discretion and initiative to resolve problems, having obtained direction. - Understand and consistently determine when issues should be escalated to a higher level. - Perform a broad range of activities in a variety of environments. - Inspire confidence in supervisors, minimising the need to monitor work. - Be able to continue to work effectively under pressure. - Have own work reviewed against frequent milestones - Understand and appropriately use Partnership methods, tools and applications. - Contributes to knowledge management systems - Use own judgement to advocate appropriate application of Partnership wide business process and policy. - Understand the impact of own area of work on the relevant operational functions of the Partnership - Identify, assess and manage risk, understanding when to escalate - Support problem management activity. - Identify and manage performance improvement activities for the service desk to improve operational performance and save costs. - Delivers training and supports development of team members. - Support other activities as assigned by Management. - Build and maintain good working relationships with all 3rd Line teams and build deeper understanding and relationship with allocated key areas So if you are a second line service desk analyst looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Jul 03, 2022
Full time
We have an exciting opportunity for a second line service desk analyst to join a blue chip organisation on a permanent basis in Reading. *Site based role* *Working hours are - 4 on 4 off, days and nights, 07:00 - 19:00, 19:00 - 07:00 - £2700 p/a shift allowance on top of base salary* Key Responsibilities - Provide first class, multi site support for all end user incidents and service requests relating to the business and IT environment, maintaining high levels of ownership throughout the incident life cycle. - Undertake prioritisation, analysis, diagnosis, resolution or reassignment of a wide range of incidents using the Knowledge Base, including computer and point of sale hardware, operating systems, applications and networks. - Maintain clear, accurate and timely information for every incident or service request to provide relevant data to the end user, other IT Partners or 3rd Parties and to enable effective triaging or request fulfilment - Responsible to support investigation and diagnosis of assigned problems for workarounds and/or root causes. Proposes solutions to problems and implements solutions if Change Management is not required - Own customer service on a call by call basis, taking end to end responsibility for all service requests - Ensure effective management of issues raised through calls, emails, self service and face to face and handle the resulting incidents or Service Requests, using agreed incident management and request fulfilment processes. - Understand and proactively operate the escalations procedures - Ensure effective management of incidents or service requests, using agreed incident management and request fulfilment processes and consistently meeting agreed SLA targets - Ensure compliance with quality management, risk management, security policies and procedures. - Monitor the status and progress of incidents and service requests - Lead Continual Service Improvement through identification and delivery of process improvements and problem prevention. - Take ownership for customer service standards on a case by case basis ensuring all users are provided with the highest possible level of customer service in line with PITSC and Partnership values. Provide guidance, support and mentorship to 1st Line Analysts To deliver against the key accountabilities, the Service Centre 2nd Line Analyst will be expected to: - Work under general supervision, reporting to supervisor when issues arise or when work is completed. - Consistently work competently to deliver high quality outputs within set timelines. Have own work reviewed against frequent milestones - Identify problems early and use own discretion and initiative to resolve problems, having obtained direction. - Understand and consistently determine when issues should be escalated to a higher level. - Perform a broad range of activities in a variety of environments. - Inspire confidence in supervisors, minimising the need to monitor work. - Be able to continue to work effectively under pressure. - Have own work reviewed against frequent milestones - Understand and appropriately use Partnership methods, tools and applications. - Contributes to knowledge management systems - Use own judgement to advocate appropriate application of Partnership wide business process and policy. - Understand the impact of own area of work on the relevant operational functions of the Partnership - Identify, assess and manage risk, understanding when to escalate - Support problem management activity. - Identify and manage performance improvement activities for the service desk to improve operational performance and save costs. - Delivers training and supports development of team members. - Support other activities as assigned by Management. - Build and maintain good working relationships with all 3rd Line teams and build deeper understanding and relationship with allocated key areas So if you are a second line service desk analyst looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Reading, Berkshire
Service Desk Team Leader Basic salary between £30,000-£35,000 + shift allowance + Pension + Life assurance + access to ongoing training & career development Role Purpose To lead the Shift Team's performance, productivity, utilisation, and workloads across all roles, ensuring that all contractual service levels are achieved, and high levels of customer satisfaction are maintained Our technical service desk team in Reading support over 250 customers globally, diagnosing and resolving issues with their software, hardware and service. A snapshot of what you will be doing: *To lead the Shift Team's performance, productivity, utilisation, and workloads, ensuring that all contractual service levels are achieved, and high levels of customer satisfaction are maintained. *Provide supervision, coaching and mentoring to all members of the shift team, carrying out monthly 121's and working with the Quality Management Team to address areas for improvement and recognising outstanding performance, and providing written feedback to the Global Service Desk Manager. *Act as a role model and coach to all members of the shift team, leading by example, to demonstrate high standards of performance and customer service. *Manage the balance of resources across the shift, ensuring that workloads/tickets are correctly prioritised and break-time cover is scheduled appropriately to ensure that all Global Service Desk tasks are appropriately resourced to achieve contractual SLAs. *Act as the initial point of contact for all on-shift staff with the aim of reducing the need for escalation to the Global Service Desk Manager. *Act as the initial point of escalation for customer queries and complaints where these cannot be managed by the Global Service Desk shift. *Manage all high priority calls and Major Incidents for P1's, P2's or escalations during the shift; ensuring customer specific processes are followed and timely escalations are in line with process. *Conduct a detailed handover at the start and end of every shift to enable the next shift team to continue call management in the most efficient way and provide seamless support to the customer. *Pro-actively carry out ticket management in a priority order, with the goal of reducing tickets that are "in jeopardy" of breaching contractual obligations as well as managing customer expectations and act as the first point of internal escalation to facilitate a speedy resolution within the Shift Team. *Conduct queue management to ensure all tickets are assigned quickly and accurately to ensure contractual response SLAs are met. *Utilise and update the Knowledge Base to maximise the speed of resolution and improve customer satisfaction. *Own tickets throughout your shift and ensure defined Incident and Request Management processes are being followed and are working as intended. *Maintain a high level of customer service always to provide an excellent customer experience. What are we looking for? *Minimum of 2 years' Global Service Desk experience required. *ITIL Foundation awareness. *Strong knowledge and understanding of IT Service Management ticket management systems. *Results focused with ability to measure, analyse, and drive performance against KPIs. *Detailed, methodical, and logical approach to problem solving. *Able to quickly digest data, analyse issues, devise, and execute action plans as appropriate. *Excellent written and verbal communication skills *Working hours are - 4 on 4 off, days and nights, 07:00 - 19:00, 19:00 - 07:00 "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Jul 03, 2022
Full time
Service Desk Team Leader Basic salary between £30,000-£35,000 + shift allowance + Pension + Life assurance + access to ongoing training & career development Role Purpose To lead the Shift Team's performance, productivity, utilisation, and workloads across all roles, ensuring that all contractual service levels are achieved, and high levels of customer satisfaction are maintained Our technical service desk team in Reading support over 250 customers globally, diagnosing and resolving issues with their software, hardware and service. A snapshot of what you will be doing: *To lead the Shift Team's performance, productivity, utilisation, and workloads, ensuring that all contractual service levels are achieved, and high levels of customer satisfaction are maintained. *Provide supervision, coaching and mentoring to all members of the shift team, carrying out monthly 121's and working with the Quality Management Team to address areas for improvement and recognising outstanding performance, and providing written feedback to the Global Service Desk Manager. *Act as a role model and coach to all members of the shift team, leading by example, to demonstrate high standards of performance and customer service. *Manage the balance of resources across the shift, ensuring that workloads/tickets are correctly prioritised and break-time cover is scheduled appropriately to ensure that all Global Service Desk tasks are appropriately resourced to achieve contractual SLAs. *Act as the initial point of contact for all on-shift staff with the aim of reducing the need for escalation to the Global Service Desk Manager. *Act as the initial point of escalation for customer queries and complaints where these cannot be managed by the Global Service Desk shift. *Manage all high priority calls and Major Incidents for P1's, P2's or escalations during the shift; ensuring customer specific processes are followed and timely escalations are in line with process. *Conduct a detailed handover at the start and end of every shift to enable the next shift team to continue call management in the most efficient way and provide seamless support to the customer. *Pro-actively carry out ticket management in a priority order, with the goal of reducing tickets that are "in jeopardy" of breaching contractual obligations as well as managing customer expectations and act as the first point of internal escalation to facilitate a speedy resolution within the Shift Team. *Conduct queue management to ensure all tickets are assigned quickly and accurately to ensure contractual response SLAs are met. *Utilise and update the Knowledge Base to maximise the speed of resolution and improve customer satisfaction. *Own tickets throughout your shift and ensure defined Incident and Request Management processes are being followed and are working as intended. *Maintain a high level of customer service always to provide an excellent customer experience. What are we looking for? *Minimum of 2 years' Global Service Desk experience required. *ITIL Foundation awareness. *Strong knowledge and understanding of IT Service Management ticket management systems. *Results focused with ability to measure, analyse, and drive performance against KPIs. *Detailed, methodical, and logical approach to problem solving. *Able to quickly digest data, analyse issues, devise, and execute action plans as appropriate. *Excellent written and verbal communication skills *Working hours are - 4 on 4 off, days and nights, 07:00 - 19:00, 19:00 - 07:00 "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
AWS Technical Consultant - £85k - Remote Would you be interested in working for one of the best companies in the UK? A Leading cloud provider are recruiting for an experienced AWS consultant to join their ever-growing AWS department. You will be responsible for designing, implementing, migrating and delivering AWS solutions for a number of clients. You will be providing presales services for new clients and being the SME for all things AWS. Requirements AWS design & implementation AWS Solutions Architect - Associate certification Presales Consultancy experience SC Clearance (or eligible) Travelling to client sites If you would be interested in the role, or you know someone who would then please get in touch. AWS Technical Consultant - £85k - Remote
Jul 03, 2022
Full time
AWS Technical Consultant - £85k - Remote Would you be interested in working for one of the best companies in the UK? A Leading cloud provider are recruiting for an experienced AWS consultant to join their ever-growing AWS department. You will be responsible for designing, implementing, migrating and delivering AWS solutions for a number of clients. You will be providing presales services for new clients and being the SME for all things AWS. Requirements AWS design & implementation AWS Solutions Architect - Associate certification Presales Consultancy experience SC Clearance (or eligible) Travelling to client sites If you would be interested in the role, or you know someone who would then please get in touch. AWS Technical Consultant - £85k - Remote
Lead QA/Senior QA Automation Engineer, Automated Tester, C#, 100% Home based. Salary in the region of £50000 - 70000 + benefits. My client is a market leading technology company that are going through a period expansion due to continued success. As part of this exciting and challenging growth they are looking to recruit a Lead QA Automation Engineer and Senior QA Engineer with excellent knowledge of C# and Test Automation. The successful candidate will play an important role from a test automation perspective and will use their strong test automation skills to enhance and improve the test environment. To be considered for this role you must have - * Excellent test automation experience. * Knowledge of testing C# software. * Proven ability to drive and improve processess. * Ability to coach and mentor. * Ability to build test frameworks. Duties and responsibilities include - * Work with the product owner and engineering teams to ensure features are clearly understood and can be translated into a set of quality based test plans. * Translate test plans into a set of test cases which can be implemented in an automated framework. * Design, write and maintain test automation scripts. * Ensure the relevant product UI's support automated testing tools. * Maintain a current testing dashboard. This is an excellent role for a candidate that has very strong knowledge of automated testing. The position is home based. If you are interested in this excellent role please send your CV for a full brief. Please ensure your automated testing skills are clear on your CV. Candidates without strong test automation cannot be considered for this position. Salary will be in the range of £50000 - 70000 and interviews will be held soon.
Jul 03, 2022
Full time
Lead QA/Senior QA Automation Engineer, Automated Tester, C#, 100% Home based. Salary in the region of £50000 - 70000 + benefits. My client is a market leading technology company that are going through a period expansion due to continued success. As part of this exciting and challenging growth they are looking to recruit a Lead QA Automation Engineer and Senior QA Engineer with excellent knowledge of C# and Test Automation. The successful candidate will play an important role from a test automation perspective and will use their strong test automation skills to enhance and improve the test environment. To be considered for this role you must have - * Excellent test automation experience. * Knowledge of testing C# software. * Proven ability to drive and improve processess. * Ability to coach and mentor. * Ability to build test frameworks. Duties and responsibilities include - * Work with the product owner and engineering teams to ensure features are clearly understood and can be translated into a set of quality based test plans. * Translate test plans into a set of test cases which can be implemented in an automated framework. * Design, write and maintain test automation scripts. * Ensure the relevant product UI's support automated testing tools. * Maintain a current testing dashboard. This is an excellent role for a candidate that has very strong knowledge of automated testing. The position is home based. If you are interested in this excellent role please send your CV for a full brief. Please ensure your automated testing skills are clear on your CV. Candidates without strong test automation cannot be considered for this position. Salary will be in the range of £50000 - 70000 and interviews will be held soon.
Want to use your C++ skills creatively in an exciting, dynamic company? Arm is looking for highly skilled and motivated engineers to join us, modelling Arm s architectures being implemented by future CPUs. We use C++ software models of innovative Arm technologies that will power future systems and e...
Jul 02, 2022
Full time
Want to use your C++ skills creatively in an exciting, dynamic company? Arm is looking for highly skilled and motivated engineers to join us, modelling Arm s architectures being implemented by future CPUs. We use C++ software models of innovative Arm technologies that will power future systems and e...
Are you interested to join a GPU compiler team working on a groundbreaking mobile GPU ? Your New Team We are looking for a skilled and motivated Senior Compiler Engineer to expand the team supporting the Mali mobile IPs. We support Graphics and Compute APIs and work...
Jul 02, 2022
Full time
Are you interested to join a GPU compiler team working on a groundbreaking mobile GPU ? Your New Team We are looking for a skilled and motivated Senior Compiler Engineer to expand the team supporting the Mali mobile IPs. We support Graphics and Compute APIs and work...
Job Profile Summary Role Synopsis DCM Midstream Software engineer is responsible for designing, developing and maintaining software components, services, and applications including their integrations and interfaces with enterprise systems to ensure businesses using the products are ab...
Jul 02, 2022
Full time
Job Profile Summary Role Synopsis DCM Midstream Software engineer is responsible for designing, developing and maintaining software components, services, and applications including their integrations and interfaces with enterprise systems to ensure businesses using the products are ab...
Arm's Central Technology Machine Learning Group is seeking highly motivated and creative Software Engineers to join the Cambridge-based CPU performance optimisation team! CPUs are of critical importance to Arm and, as ML workloads become increasingly widespread, joining this team would be a p...
Jul 02, 2022
Full time
Arm's Central Technology Machine Learning Group is seeking highly motivated and creative Software Engineers to join the Cambridge-based CPU performance optimisation team! CPUs are of critical importance to Arm and, as ML workloads become increasingly widespread, joining this team would be a p...
Job Profile SummaryWe are recruiting a Staff Data Engineer, to lead the technical delivery of strategic outstanding digital, data & analytics products for bp s global Fuels Supply & Midstream business.bp is a diverse and inclusive place to work. We particularly welcome applications from women, black...
Jul 02, 2022
Full time
Job Profile SummaryWe are recruiting a Staff Data Engineer, to lead the technical delivery of strategic outstanding digital, data & analytics products for bp s global Fuels Supply & Midstream business.bp is a diverse and inclusive place to work. We particularly welcome applications from women, black...
Job Profile SummaryResponsible for supporting software / platform engineering activities (depending on specialism), working with users to capture requirements, using sound technical capabilities to lead the design, development and maintenance of the relevant systems and ensuring compliance with the...
Jul 02, 2022
Full time
Job Profile SummaryResponsible for supporting software / platform engineering activities (depending on specialism), working with users to capture requirements, using sound technical capabilities to lead the design, development and maintenance of the relevant systems and ensuring compliance with the...
Software Delivery Manager, Engineering Manager, Software, Agile, c £65000 - 80000 + benefits. Home based/Fully remote. Excellent and varied role involving software project delivery, line management, scrum mastery and tech knowledge. This great role is for a technology company at the forefront of their industry and they have developed a SaaS platform that benefits us all. You will be working on a range of industry defining projects and will be able to make a real impact. Currently they are looking for a number of strong Engineering Manager/Delivery Manager's to join their team. In this varied and excellent role your time will be split between software delivery management and team management. Previously you will have helped to drive change and improve processess and procedures and will be used to working with software teams. This is a key role where you will have the opportunity to make a real difference. You will be responsible for quality, speed and sustainability of the software products that are delivered. Key Tasks - * Manage a team that develop high quality software (C#). * Work with the Product Owner and manage the delivery timescales and scheduling expectations. * Track, monitor and report on the technical debt to ensure Products are delivered within scope, to time and cost. * Work with the agile engagement team to adopt suitable tools and methodologies. * Manage all the ceremonies of the team from stand up to refinement and retro. * Continue the transition of the team; improving processes and procedures. Essential skills - * Broad technical awareness with good knowledge working within software delivery and development. * Delivery skills and experience. * Team leading and/or mentoring experience. * Excellent knowledge of Agile. * Good knowledge of the SDLC This is a fantastic chance to join the company as they go through an exciting growth phase. If you have the relevant background please send your CV for a full brief or call if you have any questions. Salary is most likely to be in the range of £65000 - 80000 + benefits. Interviews to be held soon. The client is based in Nottingham however the role is fully remote.
Jul 02, 2022
Full time
Software Delivery Manager, Engineering Manager, Software, Agile, c £65000 - 80000 + benefits. Home based/Fully remote. Excellent and varied role involving software project delivery, line management, scrum mastery and tech knowledge. This great role is for a technology company at the forefront of their industry and they have developed a SaaS platform that benefits us all. You will be working on a range of industry defining projects and will be able to make a real impact. Currently they are looking for a number of strong Engineering Manager/Delivery Manager's to join their team. In this varied and excellent role your time will be split between software delivery management and team management. Previously you will have helped to drive change and improve processess and procedures and will be used to working with software teams. This is a key role where you will have the opportunity to make a real difference. You will be responsible for quality, speed and sustainability of the software products that are delivered. Key Tasks - * Manage a team that develop high quality software (C#). * Work with the Product Owner and manage the delivery timescales and scheduling expectations. * Track, monitor and report on the technical debt to ensure Products are delivered within scope, to time and cost. * Work with the agile engagement team to adopt suitable tools and methodologies. * Manage all the ceremonies of the team from stand up to refinement and retro. * Continue the transition of the team; improving processes and procedures. Essential skills - * Broad technical awareness with good knowledge working within software delivery and development. * Delivery skills and experience. * Team leading and/or mentoring experience. * Excellent knowledge of Agile. * Good knowledge of the SDLC This is a fantastic chance to join the company as they go through an exciting growth phase. If you have the relevant background please send your CV for a full brief or call if you have any questions. Salary is most likely to be in the range of £65000 - 80000 + benefits. Interviews to be held soon. The client is based in Nottingham however the role is fully remote.
Microsoft Senior Infrastructure Engineer, Windows Server, AD, Exchange, Office 365, etc. Role can be based out of Abingdon or Maidenhead and you will be required to go to the office 3 days per week and can work from home 2 days per week. £50000- 55000 + benefits. Well respected company is looking for a skilled Microsoft 3rd Line Engineer to join their team. With excellent Windows Server design and delivery skills you will be responsible for 3rd Line Support (c 70% of the role) and project based work (c 30% of the time) Tasks to include 3rd Line Infrastructure Support of MS focused technologies. Technical design and delivery of a range of MS focused projects using your strong MS skills which must include excellent knowledge of Windows Server (2) and Office 365. Work with internal business stakeholders to deliver Support and Administration across the group. Own and deliver projects, escalated queries and technical projects. The following skills and experience are required - Strong 3rd Line Support experience. Strong knowledge of Windows Server (2) Good understanding of the following - Active Directory, DNS, DHCP, MS Exchange/Office 365, Virtualisation, Back-Up Solutions, LAN/WAN administration Basic knowledge of Azure or AWS would be an advantage. If you have the skills and experience required please send your CV for a full brief. Salary will be in the range of £50000 - 55000 + benefits. For this role you will be required to go to the office three days per week and work from home for two. The client has offices in Abingdon and Maidenhead and you can be based from either of these offices. Interviews to be held immediately and the client is keen for the successful candidate to start as soon as possible.
Jul 02, 2022
Full time
Microsoft Senior Infrastructure Engineer, Windows Server, AD, Exchange, Office 365, etc. Role can be based out of Abingdon or Maidenhead and you will be required to go to the office 3 days per week and can work from home 2 days per week. £50000- 55000 + benefits. Well respected company is looking for a skilled Microsoft 3rd Line Engineer to join their team. With excellent Windows Server design and delivery skills you will be responsible for 3rd Line Support (c 70% of the role) and project based work (c 30% of the time) Tasks to include 3rd Line Infrastructure Support of MS focused technologies. Technical design and delivery of a range of MS focused projects using your strong MS skills which must include excellent knowledge of Windows Server (2) and Office 365. Work with internal business stakeholders to deliver Support and Administration across the group. Own and deliver projects, escalated queries and technical projects. The following skills and experience are required - Strong 3rd Line Support experience. Strong knowledge of Windows Server (2) Good understanding of the following - Active Directory, DNS, DHCP, MS Exchange/Office 365, Virtualisation, Back-Up Solutions, LAN/WAN administration Basic knowledge of Azure or AWS would be an advantage. If you have the skills and experience required please send your CV for a full brief. Salary will be in the range of £50000 - 55000 + benefits. For this role you will be required to go to the office three days per week and work from home for two. The client has offices in Abingdon and Maidenhead and you can be based from either of these offices. Interviews to be held immediately and the client is keen for the successful candidate to start as soon as possible.
Software Product Manager, Product Analyst, Proposition's Analyst, Newbury, Berkshire. 3 days in the office, 2 days at home. £40000 - 60000 + benefits. Dynamic and expanding technology company based in Newbury, Berkshire are looking for a Software Product Manager to join their team. Working with the Product Director you will drive the execution of the product strategy, helping making critical decisions on the direction of the product. In this broad role you will work closely with internal teams and customers to further develop existing products and help create new ones. The role will suit a Software Product Manager with commercial and technical skills. It could also suit a Product Analyst or Propositions Analyst who is looking for their first Product Management role. The successful candidate will be working in a small team at a very exciting time. Responsibilities include - * Work with the Product Director to define product vision, strategy and roadmap. * Understand the customer needs. * Work closely with internal teams - including software engineering - regarding new and existing products. * Analyse data and use the information to make informed decisions. * Use your broad technical and commercial decisions. * Develop product positioning. * Competitor analysis. Key requirements include - * Previous knowledge as a Product Manager or Product Analyst. * Combination of technical and commercial experience. * Experience of working with software engineering teams. * Previous knowledge working in a software technology company. Knowledge or an interest in the energy sector is an advantage. This is a fantastic role for a candidate that wants a position where their work and efforts will be recognised and rewarded. Joining at this exciting time you will help the company reinvent its products. It is also the chance to work in a company that is driving energy efficiency through technology. If you have the key skills and experience for this position please send your CV for a full brief. Salary is most likely to be in the range £40000 - 60000. Interviews soon.
Jul 02, 2022
Full time
Software Product Manager, Product Analyst, Proposition's Analyst, Newbury, Berkshire. 3 days in the office, 2 days at home. £40000 - 60000 + benefits. Dynamic and expanding technology company based in Newbury, Berkshire are looking for a Software Product Manager to join their team. Working with the Product Director you will drive the execution of the product strategy, helping making critical decisions on the direction of the product. In this broad role you will work closely with internal teams and customers to further develop existing products and help create new ones. The role will suit a Software Product Manager with commercial and technical skills. It could also suit a Product Analyst or Propositions Analyst who is looking for their first Product Management role. The successful candidate will be working in a small team at a very exciting time. Responsibilities include - * Work with the Product Director to define product vision, strategy and roadmap. * Understand the customer needs. * Work closely with internal teams - including software engineering - regarding new and existing products. * Analyse data and use the information to make informed decisions. * Use your broad technical and commercial decisions. * Develop product positioning. * Competitor analysis. Key requirements include - * Previous knowledge as a Product Manager or Product Analyst. * Combination of technical and commercial experience. * Experience of working with software engineering teams. * Previous knowledge working in a software technology company. Knowledge or an interest in the energy sector is an advantage. This is a fantastic role for a candidate that wants a position where their work and efforts will be recognised and rewarded. Joining at this exciting time you will help the company reinvent its products. It is also the chance to work in a company that is driving energy efficiency through technology. If you have the key skills and experience for this position please send your CV for a full brief. Salary is most likely to be in the range £40000 - 60000. Interviews soon.
Graduate Software Product Manager, Product Analyst, Analyst, Newbury, Berkshire. 3 days in the office, 2 days at home. £22000 - 30000 + benefits. Dynamic and expanding technology company based in Newbury, Berkshire are looking for a Graduate with a strong degree in Maths, Physics, Chemistry, Electrical Engineering etc to join their Product Management. Working with the Product Director you will help with the execution of the product strategy, helping making decisions on the direction of the product. In this broad role you will work closely with internal teams and customers to further develop existing products and help create new ones. The role will suit a Graduate who would like a role within the technology sector. The successful candidate will be working in a small team at a very exciting time. Responsibilities include - * Work with the Product Director to define product vision, strategy and roadmap. * Work with external teams. * Work closely with internal teams - including software engineering - regarding new and existing products. * Analyse data and use the information to make informed decisions. * Use your broad technical and commercial decisions. * Develop product positioning. * Competitor analysis. Key requirements include - * Strong and recent Degree. * Excellent analytical skills. * Broad technical awareness. * Good communication skills. Knowledge or an interest in the energy sector is an advantage. This is a fantastic role for a Graduate that wants a challenging and varied role. Joining at this exciting time you will help the company develop its products. It is also the chance to work in a company that is driving energy efficiency through technology. If you are interested please send your CV for a full brief.
Jul 02, 2022
Full time
Graduate Software Product Manager, Product Analyst, Analyst, Newbury, Berkshire. 3 days in the office, 2 days at home. £22000 - 30000 + benefits. Dynamic and expanding technology company based in Newbury, Berkshire are looking for a Graduate with a strong degree in Maths, Physics, Chemistry, Electrical Engineering etc to join their Product Management. Working with the Product Director you will help with the execution of the product strategy, helping making decisions on the direction of the product. In this broad role you will work closely with internal teams and customers to further develop existing products and help create new ones. The role will suit a Graduate who would like a role within the technology sector. The successful candidate will be working in a small team at a very exciting time. Responsibilities include - * Work with the Product Director to define product vision, strategy and roadmap. * Work with external teams. * Work closely with internal teams - including software engineering - regarding new and existing products. * Analyse data and use the information to make informed decisions. * Use your broad technical and commercial decisions. * Develop product positioning. * Competitor analysis. Key requirements include - * Strong and recent Degree. * Excellent analytical skills. * Broad technical awareness. * Good communication skills. Knowledge or an interest in the energy sector is an advantage. This is a fantastic role for a Graduate that wants a challenging and varied role. Joining at this exciting time you will help the company develop its products. It is also the chance to work in a company that is driving energy efficiency through technology. If you are interested please send your CV for a full brief.
Global Technology Solutions Ltd
Reading, Berkshire
An exciting contract opportunity for a 1st Line Service Desk Analyst based in Reading has arisen on a permanent basis. The hours required are Monday to Friday from 9am to 5:30pm Working as a Service Desk Analyst you will receive, scope and accurately log customer requests. Following that, you will process each resulting ticket by conducting fault analysis and diagnosis, vetting and providing technical support. You will achieve this by following agreed processes. Ultimately, you will provide first-line ticket resolution or escalation. A SNAPSHOT OF WHAT YOU WILL BE DOING: Firstly, you will identify and apply the correct priority, SLA and category as well as capture a full detailed description of the issue. To achieve this you will utilise and update available Knowledge Bases, resulting in the maximisation of the speed of resolution and therefore the improvement of customer satisfaction. Secondly, where first-line cannot resolve a ticket, you will escalate in line with operating procedures. As a result, you will ensure that it is assigned to either 1st Line Support or, the correct resolution group. To achieve this, you will record clear, concise and detailed information on the ticket by effectively owning and managing all tickets assigned to you to ensure resolution is achieved within SLA. As such, you will pro-actively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, so to meet agreed contractual service levels. Additionally, you will ensure the client is kept fully updated throughout the life cycle of each ticket. To support this, you will manage customer expectations so to reduce escalations. Furthermore, you will ensure that all activities are added to call management toolsets, as well as any customer databases. This may include any chases or follow ups from telephone calls and emails. Vitally, you will ensure compliance to defined operating procedures, as well as maintain high standards of customer service to facilitate an excellent customer experience. Lastly, you will aim to meet all Global Service Desk standards and agreed response times. This will include all defined telephony and email service levels. IDEALLY, WE ARE LOOKING FOR THE BELOW KEY SKILLS, EXPERIENCE AND ATTRIBUTES: Minimum of 2 years' experience as a Service Desk Analyst. Expert knowledge of call management systems, preferably ServiceNow. Good understanding of IT networks & IT fundamentals. CompTIA A+ and/or MCP accreditation, or equivalent job experience. Excellent proficiency in MS Office Products. Self-motivated with a willingness to learn. Ability to adapt to change. Detailed and methodical mindset. Logical problem solver. Excellent interpersonal skill with the ability to communicate with customers at all levels. Superb verbal and written communication skills. If you have the experience but you have questions about this role, contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Jul 02, 2022
Full time
An exciting contract opportunity for a 1st Line Service Desk Analyst based in Reading has arisen on a permanent basis. The hours required are Monday to Friday from 9am to 5:30pm Working as a Service Desk Analyst you will receive, scope and accurately log customer requests. Following that, you will process each resulting ticket by conducting fault analysis and diagnosis, vetting and providing technical support. You will achieve this by following agreed processes. Ultimately, you will provide first-line ticket resolution or escalation. A SNAPSHOT OF WHAT YOU WILL BE DOING: Firstly, you will identify and apply the correct priority, SLA and category as well as capture a full detailed description of the issue. To achieve this you will utilise and update available Knowledge Bases, resulting in the maximisation of the speed of resolution and therefore the improvement of customer satisfaction. Secondly, where first-line cannot resolve a ticket, you will escalate in line with operating procedures. As a result, you will ensure that it is assigned to either 1st Line Support or, the correct resolution group. To achieve this, you will record clear, concise and detailed information on the ticket by effectively owning and managing all tickets assigned to you to ensure resolution is achieved within SLA. As such, you will pro-actively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, so to meet agreed contractual service levels. Additionally, you will ensure the client is kept fully updated throughout the life cycle of each ticket. To support this, you will manage customer expectations so to reduce escalations. Furthermore, you will ensure that all activities are added to call management toolsets, as well as any customer databases. This may include any chases or follow ups from telephone calls and emails. Vitally, you will ensure compliance to defined operating procedures, as well as maintain high standards of customer service to facilitate an excellent customer experience. Lastly, you will aim to meet all Global Service Desk standards and agreed response times. This will include all defined telephony and email service levels. IDEALLY, WE ARE LOOKING FOR THE BELOW KEY SKILLS, EXPERIENCE AND ATTRIBUTES: Minimum of 2 years' experience as a Service Desk Analyst. Expert knowledge of call management systems, preferably ServiceNow. Good understanding of IT networks & IT fundamentals. CompTIA A+ and/or MCP accreditation, or equivalent job experience. Excellent proficiency in MS Office Products. Self-motivated with a willingness to learn. Ability to adapt to change. Detailed and methodical mindset. Logical problem solver. Excellent interpersonal skill with the ability to communicate with customers at all levels. Superb verbal and written communication skills. If you have the experience but you have questions about this role, contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Aldermaston, Berkshire
GTS has an exciting opportunity for a DV Cleared Azure/Active Directory Specialist to join an established organisation in Aldermaston. This is a hybrid role. As such, IT will result in a 50% split between home and office. Applicants do not need to hold DV clearance but be able to gain SC level clearance if not SC cleared already. Working as a Azure/Active Directory Specialist, you will have a genuine interest in solving IT issues. Above all, you will be empathetic to customer needs. A SNAPSHOT OF WHAT YOU WILL BE DOING: Firstly, your daily tasks will include the management of Azure and Active Directory services, as well as troubleshooting and resolving issues. Above all, this will all be within a complex locked down GPO structure. To support this, you will collaborate with IT support teams. Crucially, you will support the Business to develop a strong partnership with our customers. Secondly, you will support strategic changes to the service model. Additionally, you will implement new statements of work. As a result, you will work closely with both the Operations Manager and Account Project Lead. Ultimately, you will define and implement a more agile and collaborative structure. Thereby, blending BAU support together with short-term projects, as well as ad-hoc requests. In conclusion, you will follow Agile and ITIL methodologies. IDEALLY, WE ARE LOOKING FOR THE BELOW KEY SKILLS, EXPERIENCE AND ATTRIBUTES: Minimum 5 years in an Active Directory role (ability to Design an AD upgrade and implement for 15000 users with no risk) Broad experience across Service Management disciplines. Strong Azure skills. These will include: Active Directory in a hybrid environment. Security Delegation, as well as Access Control. Networking, storage and Firewalls. Security Access Policies. Virtual Machine Management. Monitoring and log analytics. Enterprise and ADFS. PowerShell Scripting. Windows Virtual Desktop. Kubernetes. Endpoint Management which will include Intune. IN ADDITION Group Policy Management. DNS, as well as DHCP. PKI Services. Scripting experience. For instance using BAT, PowerShell, C# as well as VB Scripts. Good knowledge across SCCM, WSUS, SCOM 2012, together with AGPM and Lumensions. Knowledge of Change and Release Management. Strong communication skills. Self-motivated. Positive attitude, particularly in challenging situations. ITIL Foundation certificate. BENEFITS YOU WILL ENJOY: Azure training. Ultimately, leading to certification. DV clearance. This will include a tax allowance. So, if you are a Azure/Active Directory Specialist looking for your next exciting opportunity please apply today! If you are interested but have questions about this role, why not contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Jul 02, 2022
Full time
GTS has an exciting opportunity for a DV Cleared Azure/Active Directory Specialist to join an established organisation in Aldermaston. This is a hybrid role. As such, IT will result in a 50% split between home and office. Applicants do not need to hold DV clearance but be able to gain SC level clearance if not SC cleared already. Working as a Azure/Active Directory Specialist, you will have a genuine interest in solving IT issues. Above all, you will be empathetic to customer needs. A SNAPSHOT OF WHAT YOU WILL BE DOING: Firstly, your daily tasks will include the management of Azure and Active Directory services, as well as troubleshooting and resolving issues. Above all, this will all be within a complex locked down GPO structure. To support this, you will collaborate with IT support teams. Crucially, you will support the Business to develop a strong partnership with our customers. Secondly, you will support strategic changes to the service model. Additionally, you will implement new statements of work. As a result, you will work closely with both the Operations Manager and Account Project Lead. Ultimately, you will define and implement a more agile and collaborative structure. Thereby, blending BAU support together with short-term projects, as well as ad-hoc requests. In conclusion, you will follow Agile and ITIL methodologies. IDEALLY, WE ARE LOOKING FOR THE BELOW KEY SKILLS, EXPERIENCE AND ATTRIBUTES: Minimum 5 years in an Active Directory role (ability to Design an AD upgrade and implement for 15000 users with no risk) Broad experience across Service Management disciplines. Strong Azure skills. These will include: Active Directory in a hybrid environment. Security Delegation, as well as Access Control. Networking, storage and Firewalls. Security Access Policies. Virtual Machine Management. Monitoring and log analytics. Enterprise and ADFS. PowerShell Scripting. Windows Virtual Desktop. Kubernetes. Endpoint Management which will include Intune. IN ADDITION Group Policy Management. DNS, as well as DHCP. PKI Services. Scripting experience. For instance using BAT, PowerShell, C# as well as VB Scripts. Good knowledge across SCCM, WSUS, SCOM 2012, together with AGPM and Lumensions. Knowledge of Change and Release Management. Strong communication skills. Self-motivated. Positive attitude, particularly in challenging situations. ITIL Foundation certificate. BENEFITS YOU WILL ENJOY: Azure training. Ultimately, leading to certification. DV clearance. This will include a tax allowance. So, if you are a Azure/Active Directory Specialist looking for your next exciting opportunity please apply today! If you are interested but have questions about this role, why not contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Reading, Berkshire
We have an exciting opportunity for a second line service desk analyst to join a blue chip organisation on a permanent basis in Reading. *Site based role* Key Responsibilities Provide first class, multi site support for all end user incidents and service requests relating to the business and IT environment, maintaining high levels of ownership throughout the incident life cycle. Undertake prioritisation, analysis, diagnosis, resolution or reassignment of a wide range of incidents using the Knowledge Base, including computer and point of sale hardware, operating systems, applications and networks. Maintain clear, accurate and timely information for every incident or service request to provide relevant data to the end user, other IT Partners or 3rd Parties and to enable effective triaging or request fulfilment Responsible to support investigation and diagnosis of assigned problems for workarounds and/or root causes. Proposes solutions to problems and implements solutions if Change Management is not required Own customer service on a call by call basis, taking end to end responsibility for all service requests Ensure effective management of issues raised through calls, emails, self service and face to face and handle the resulting incidents or Service Requests, using agreed incident management and request fulfilment processes. Understand and proactively operate the escalations procedures Ensure effective management of incidents or service requests, using agreed incident management and request fulfilment processes and consistently meeting agreed SLA targets Ensure compliance with quality management, risk management, security policies and procedures. Monitor the status and progress of incidents and service requests Lead Continual Service Improvement through identification and delivery of process improvements and problem prevention. Take ownership for customer service standards on a case by case basis ensuring all users are provided with the highest possible level of customer service in line with PITSC and Partnership values. Provide guidance, support and mentorship to 1st Line Analysts To deliver against the key accountabilities, the Service Centre 2nd Line Analyst will be expected to: Work under general supervision, reporting to supervisor when issues arise or when work is completed. Consistently work competently to deliver high quality outputs within set timelines. Have own work reviewed against frequent milestones Identify problems early and use own discretion and initiative to resolve problems, having obtained direction. Understand and consistently determine when issues should be escalated to a higher level. Perform a broad range of activities in a variety of environments. Inspire confidence in supervisors, minimising the need to monitor work. Be able to continue to work effectively under pressure. Have own work reviewed against frequent milestones Understand and appropriately use Partnership methods, tools and applications. Contributes to knowledge management systems Use own judgement to advocate appropriate application of Partnership wide business process and policy. Understand the impact of own area of work on the relevant operational functions of the Partnership Identify, assess and manage risk, understanding when to escalate Support problem management activity. Identify and manage performance improvement activities for the service desk to improve operational performance and save costs. Delivers training and supports development of team members. Support other activities as assigned by Management. Build and maintain good working relationships with all 3rd Line teams and build deeper understanding and relationship with allocated key areas So if you are a second line service desk analyst looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Jul 02, 2022
Full time
We have an exciting opportunity for a second line service desk analyst to join a blue chip organisation on a permanent basis in Reading. *Site based role* Key Responsibilities Provide first class, multi site support for all end user incidents and service requests relating to the business and IT environment, maintaining high levels of ownership throughout the incident life cycle. Undertake prioritisation, analysis, diagnosis, resolution or reassignment of a wide range of incidents using the Knowledge Base, including computer and point of sale hardware, operating systems, applications and networks. Maintain clear, accurate and timely information for every incident or service request to provide relevant data to the end user, other IT Partners or 3rd Parties and to enable effective triaging or request fulfilment Responsible to support investigation and diagnosis of assigned problems for workarounds and/or root causes. Proposes solutions to problems and implements solutions if Change Management is not required Own customer service on a call by call basis, taking end to end responsibility for all service requests Ensure effective management of issues raised through calls, emails, self service and face to face and handle the resulting incidents or Service Requests, using agreed incident management and request fulfilment processes. Understand and proactively operate the escalations procedures Ensure effective management of incidents or service requests, using agreed incident management and request fulfilment processes and consistently meeting agreed SLA targets Ensure compliance with quality management, risk management, security policies and procedures. Monitor the status and progress of incidents and service requests Lead Continual Service Improvement through identification and delivery of process improvements and problem prevention. Take ownership for customer service standards on a case by case basis ensuring all users are provided with the highest possible level of customer service in line with PITSC and Partnership values. Provide guidance, support and mentorship to 1st Line Analysts To deliver against the key accountabilities, the Service Centre 2nd Line Analyst will be expected to: Work under general supervision, reporting to supervisor when issues arise or when work is completed. Consistently work competently to deliver high quality outputs within set timelines. Have own work reviewed against frequent milestones Identify problems early and use own discretion and initiative to resolve problems, having obtained direction. Understand and consistently determine when issues should be escalated to a higher level. Perform a broad range of activities in a variety of environments. Inspire confidence in supervisors, minimising the need to monitor work. Be able to continue to work effectively under pressure. Have own work reviewed against frequent milestones Understand and appropriately use Partnership methods, tools and applications. Contributes to knowledge management systems Use own judgement to advocate appropriate application of Partnership wide business process and policy. Understand the impact of own area of work on the relevant operational functions of the Partnership Identify, assess and manage risk, understanding when to escalate Support problem management activity. Identify and manage performance improvement activities for the service desk to improve operational performance and save costs. Delivers training and supports development of team members. Support other activities as assigned by Management. Build and maintain good working relationships with all 3rd Line teams and build deeper understanding and relationship with allocated key areas So if you are a second line service desk analyst looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
AV Support Engineer/Installation Engineer required for my client based in Wokingham for a permanent role paying approx. £25-30k plus potential for overtime. This role will involve a lot of travel to sites UK wide, mainly local but some further afield. Responsibilities: Reporting to your manager you will be responsible for the preparation and installation of a wide range of AV solutions. The scope of work can range from single items of equipment to large scale event rollouts across UK and some in Europe. Video conferencing capability would be a distinct advantage. Support the sales team in providing working solutions and ensuring that equipment is complete and functional. Liaise with customers to understand their needs and requirements. Provide onsite support of equipment during customer events. Support all other internal engineering departments where able. Requirements: Experience as an AV Support Engineer Be capable of wall mounting Large Format screens Be able to install free standing Screens Capable of installing and setting up multi panel Video walls Have capability to install and support small PA systems Understand and be able to put together a Video Conferencing setup of screens and cameras. Have adequate IT skills to be able to install, run and control content. Excellent communication skills, with the ability to communicate professionally and effectively at all levels, both written and verbally. Have a flexible, adaptable approach in terms of working hours. A dynamic individual who will work over and above the job description all in the name of enabling us to deliver great events for our clients.
Jul 02, 2022
Full time
AV Support Engineer/Installation Engineer required for my client based in Wokingham for a permanent role paying approx. £25-30k plus potential for overtime. This role will involve a lot of travel to sites UK wide, mainly local but some further afield. Responsibilities: Reporting to your manager you will be responsible for the preparation and installation of a wide range of AV solutions. The scope of work can range from single items of equipment to large scale event rollouts across UK and some in Europe. Video conferencing capability would be a distinct advantage. Support the sales team in providing working solutions and ensuring that equipment is complete and functional. Liaise with customers to understand their needs and requirements. Provide onsite support of equipment during customer events. Support all other internal engineering departments where able. Requirements: Experience as an AV Support Engineer Be capable of wall mounting Large Format screens Be able to install free standing Screens Capable of installing and setting up multi panel Video walls Have capability to install and support small PA systems Understand and be able to put together a Video Conferencing setup of screens and cameras. Have adequate IT skills to be able to install, run and control content. Excellent communication skills, with the ability to communicate professionally and effectively at all levels, both written and verbally. Have a flexible, adaptable approach in terms of working hours. A dynamic individual who will work over and above the job description all in the name of enabling us to deliver great events for our clients.
PC Build/Installation Engineer required for my client based in Wokingham for a permanent role paying approx. £20k This is a junior role looking for someone who can install and prep a number of laptops and PC's for shipping. Responsibilities: You will be responsible for the preparation and in some cases Installation of a wide range of IT solutions. Preparation and loading of Laptop's, PC's, Tablets and other IT devices. Support the sales team in providing working solutions and ensuring that prepared equipment is complete, functional, and able to provide the required scope. Requirements: Experience in Laptop and Desktop equipment Knowledge of MS Windows operating systems and ability to support Basic network knowledge and understanding of connecting computers. Be an outstanding team player, working well with others; someone who is not insular to his trade but willing to learn and help others learn a constantly changing variation of equipment. Excellent communication skills, with the ability to communicate professionally and effectively at all levels, both written and verbally. Have a flexible, adaptable approach in terms of working hours. Excellent organisation and time management skills. A dynamic individual who will work over and above the job description all in the name of enabling us to deliver great events for our clients. A full clean driving licence.
Jul 02, 2022
Full time
PC Build/Installation Engineer required for my client based in Wokingham for a permanent role paying approx. £20k This is a junior role looking for someone who can install and prep a number of laptops and PC's for shipping. Responsibilities: You will be responsible for the preparation and in some cases Installation of a wide range of IT solutions. Preparation and loading of Laptop's, PC's, Tablets and other IT devices. Support the sales team in providing working solutions and ensuring that prepared equipment is complete, functional, and able to provide the required scope. Requirements: Experience in Laptop and Desktop equipment Knowledge of MS Windows operating systems and ability to support Basic network knowledge and understanding of connecting computers. Be an outstanding team player, working well with others; someone who is not insular to his trade but willing to learn and help others learn a constantly changing variation of equipment. Excellent communication skills, with the ability to communicate professionally and effectively at all levels, both written and verbally. Have a flexible, adaptable approach in terms of working hours. Excellent organisation and time management skills. A dynamic individual who will work over and above the job description all in the name of enabling us to deliver great events for our clients. A full clean driving licence.
Our client is an organisation providing support for 5G Mobile Networks. We are looking for software engineers with strong C/C++ programming skills and experience writing low-latency, high throughput applications. Someone with working knowledge of 3GPP architecture and protocols is highly desirable, as is Python knowledge. This is a opportunity to get in at the start of new development within a well funded and exciting start up. Open to contract or permanent applications and hybrid working outside of IR35.
Jul 02, 2022
Our client is an organisation providing support for 5G Mobile Networks. We are looking for software engineers with strong C/C++ programming skills and experience writing low-latency, high throughput applications. Someone with working knowledge of 3GPP architecture and protocols is highly desirable, as is Python knowledge. This is a opportunity to get in at the start of new development within a well funded and exciting start up. Open to contract or permanent applications and hybrid working outside of IR35.
We are delighted to be working with Royal Borough of Windsor and Maidenhead on the recruitment of another exciting opportunity. The Network Manager has the primary responsibility for the development and technical support of the corporate network infrastructure. The networks are in numerous locations including data centres, council offices, out-stations, libraries, community centres and CCTV cameras. This is a fantastic opportunity for a Network Manager who wants to gain experience in supporting a large project to re-design the whole network for the council. The successful candidate will also be given exposure to Firewall and trained to be able to cover the Infrastructure Security Manager's work. Key Responsibilities: The role is to contribute in a proactive way to the development and implementation of the converged wide and local areas network infrastructure, within council offices, indoor and outdoor CCTV cabinets and out-stations to ensure their availability. This includes developing, configuring, maintaining, and supporting all Switches, Routers and Firewalls, modems and other associated hardware and software systems such as network configuration management and monitoring systems. The provision of network maintenance and support services. Support may be provided both to users of the systems and to service delivery functions. Support typically takes the form of investigating and resolving problems and providing information about the infrastructure. Problems may be resolved by providing advice or training to users about the networks/server functionality, correct operation or constraints, by devising temporary solutions, correcting faults, or making general or site-specific modifications. Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts. Develop strategies for maintaining network and telecommunications infrastructure. To lead and be proactive in the delivery of corporate and IT projects, provisioning networks, software installs and updates. Working closely with the Infrastructure Security Manager to manage and secure corporate networks and systems and to mitigate against major risks of failure and/or a compromise of system security. Configuring and Deploying Customer cloud capabilities and network configurations Contributes to the creation of resources (tools, scripts, diagnostics, content) to improve troubleshooting Oversee all planned changes through the CAB processes. The successful candidate will have very strong technical competence with experience of working in a technical infrastructure role, including: Enterprise-wide LANs, WANs, PWANs, VoIP, CCTV, Remote Access/VPN Firewall/IPS/IDS Too see the full job description please apply with your CV. Location: Maidenhead, currently one day a week in the office.
Jul 02, 2022
Full time
We are delighted to be working with Royal Borough of Windsor and Maidenhead on the recruitment of another exciting opportunity. The Network Manager has the primary responsibility for the development and technical support of the corporate network infrastructure. The networks are in numerous locations including data centres, council offices, out-stations, libraries, community centres and CCTV cameras. This is a fantastic opportunity for a Network Manager who wants to gain experience in supporting a large project to re-design the whole network for the council. The successful candidate will also be given exposure to Firewall and trained to be able to cover the Infrastructure Security Manager's work. Key Responsibilities: The role is to contribute in a proactive way to the development and implementation of the converged wide and local areas network infrastructure, within council offices, indoor and outdoor CCTV cabinets and out-stations to ensure their availability. This includes developing, configuring, maintaining, and supporting all Switches, Routers and Firewalls, modems and other associated hardware and software systems such as network configuration management and monitoring systems. The provision of network maintenance and support services. Support may be provided both to users of the systems and to service delivery functions. Support typically takes the form of investigating and resolving problems and providing information about the infrastructure. Problems may be resolved by providing advice or training to users about the networks/server functionality, correct operation or constraints, by devising temporary solutions, correcting faults, or making general or site-specific modifications. Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts. Develop strategies for maintaining network and telecommunications infrastructure. To lead and be proactive in the delivery of corporate and IT projects, provisioning networks, software installs and updates. Working closely with the Infrastructure Security Manager to manage and secure corporate networks and systems and to mitigate against major risks of failure and/or a compromise of system security. Configuring and Deploying Customer cloud capabilities and network configurations Contributes to the creation of resources (tools, scripts, diagnostics, content) to improve troubleshooting Oversee all planned changes through the CAB processes. The successful candidate will have very strong technical competence with experience of working in a technical infrastructure role, including: Enterprise-wide LANs, WANs, PWANs, VoIP, CCTV, Remote Access/VPN Firewall/IPS/IDS Too see the full job description please apply with your CV. Location: Maidenhead, currently one day a week in the office.
We are delighted to be working with the Royal Borough of Windsor & Maidenhead on the recruitment of a new permanent Solutions Architect. This is a vital role, responsible for the design, build, testing, implementation, and on-going internal assurance of every element that makes up the IT infrastructure for the organisation, both in-house and in the cloud. This includes the data centre, Servers, Firewalls, Routers, Switches, Firewalls, Proxy Servers, internal local networks, and the connections to external networks and Internet connections. It also includes the design, understanding and approval of all third-party hardware (data centres, security services, cloud services) to provide the organisation with the necessary internal assurance against risk. The role spans supporting the development of the IT strategy, translating business needs into IT solutions, through to operational running of systems, making sure the systems in use are understood and deliver business needs effectively, efficiently, and economically. The role is responsible for the assurance that the risks of major failure or security compromise of all aspects of IT hardware used to deliver services are mitigated. Service delivery accountabilities Enterprise Architecture: Conduct research, investigations and communicate the emerging trends in the IT industry relating to architecture and strategy to ensure that our approaches and processes remain current and appropriate and judge their potential impact on the Council. Innovate to apply new and emerging technologies to the requirements of the Council, initiating and leading defined research and development projects and initiatives and presenting conclusions to relevant stakeholders. Provide support on significant strategic IT investments, such as major change programmes, strategic reviews, significant systems replacements and deployment of new technologies. Work closely with development teams, third parties and technology suppliers to ensure architectures are applied and evolve to meet continued business requirements. Provide Enterprise Architectural and security advice to the corporate leadership team as well as leading and or coordinating architectural, strategic or research activities for programme and project boards. Capacity Management: Ensure that adequate IT capacity exists to meet required levels of service and that IT management is correctly advised on how to cost effectively match capacity and demand. Oversee and coordinate implementation and maintenance of the capacity management process and activities throughout the IT infrastructure. Analyse capacity and performance issues to determine ways to improve capacity and performance at acceptable cost levels Systems Design & Implementation: Responsible for requests for customised operational solutions. Consults with services and colleagues to identify solution requirements. Coordinates solution build activities. Release & Deploy Management: Implements one or more IT changes, upgrades, releases or installations. A key function is to ensure that proper testing occurs for all changes released into the production environments managed by the Council. Evaluation: responsible for the evaluation of processes on a regular basis. This includes identifying areas where the targeted process metrics are not reached, and holding regular benchmarking, audits, maturity assessments and reviews. As the Solutions Architect, you will bring the following essential skills: Very strong technical and service competence with extensive experience of leading and managing an IT function within a Local Authority or comparable environment Relevant professional qualifications. Proven experience working at senior level in at least two disciplines such as, enterprise architecture, information architecture, application architecture, networking, infrastructure architecture. Able to capture market and environmental trends, business strategies and objectives, and identifies the business benefits of alternative strategies. Experience in conducting feasibility studies, producing high-level business models, and preparing business cases. Experience of leading the creation and review of a systems capability strategy that meets the strategic requirements of the business. Experience in enterprise-wide architecture and processes that ensure that the strategic application of change is Embedded in the management of the organisation, ensuring the buy-in of all stakeholders. Experience in compliance between business strategies, enterprise transformation activities and technology directions, setting strategies, policies, standards, and practices. This role offers hybrid working, with minimum one day a week in the Maidenhead office.
Jul 02, 2022
Full time
We are delighted to be working with the Royal Borough of Windsor & Maidenhead on the recruitment of a new permanent Solutions Architect. This is a vital role, responsible for the design, build, testing, implementation, and on-going internal assurance of every element that makes up the IT infrastructure for the organisation, both in-house and in the cloud. This includes the data centre, Servers, Firewalls, Routers, Switches, Firewalls, Proxy Servers, internal local networks, and the connections to external networks and Internet connections. It also includes the design, understanding and approval of all third-party hardware (data centres, security services, cloud services) to provide the organisation with the necessary internal assurance against risk. The role spans supporting the development of the IT strategy, translating business needs into IT solutions, through to operational running of systems, making sure the systems in use are understood and deliver business needs effectively, efficiently, and economically. The role is responsible for the assurance that the risks of major failure or security compromise of all aspects of IT hardware used to deliver services are mitigated. Service delivery accountabilities Enterprise Architecture: Conduct research, investigations and communicate the emerging trends in the IT industry relating to architecture and strategy to ensure that our approaches and processes remain current and appropriate and judge their potential impact on the Council. Innovate to apply new and emerging technologies to the requirements of the Council, initiating and leading defined research and development projects and initiatives and presenting conclusions to relevant stakeholders. Provide support on significant strategic IT investments, such as major change programmes, strategic reviews, significant systems replacements and deployment of new technologies. Work closely with development teams, third parties and technology suppliers to ensure architectures are applied and evolve to meet continued business requirements. Provide Enterprise Architectural and security advice to the corporate leadership team as well as leading and or coordinating architectural, strategic or research activities for programme and project boards. Capacity Management: Ensure that adequate IT capacity exists to meet required levels of service and that IT management is correctly advised on how to cost effectively match capacity and demand. Oversee and coordinate implementation and maintenance of the capacity management process and activities throughout the IT infrastructure. Analyse capacity and performance issues to determine ways to improve capacity and performance at acceptable cost levels Systems Design & Implementation: Responsible for requests for customised operational solutions. Consults with services and colleagues to identify solution requirements. Coordinates solution build activities. Release & Deploy Management: Implements one or more IT changes, upgrades, releases or installations. A key function is to ensure that proper testing occurs for all changes released into the production environments managed by the Council. Evaluation: responsible for the evaluation of processes on a regular basis. This includes identifying areas where the targeted process metrics are not reached, and holding regular benchmarking, audits, maturity assessments and reviews. As the Solutions Architect, you will bring the following essential skills: Very strong technical and service competence with extensive experience of leading and managing an IT function within a Local Authority or comparable environment Relevant professional qualifications. Proven experience working at senior level in at least two disciplines such as, enterprise architecture, information architecture, application architecture, networking, infrastructure architecture. Able to capture market and environmental trends, business strategies and objectives, and identifies the business benefits of alternative strategies. Experience in conducting feasibility studies, producing high-level business models, and preparing business cases. Experience of leading the creation and review of a systems capability strategy that meets the strategic requirements of the business. Experience in enterprise-wide architecture and processes that ensure that the strategic application of change is Embedded in the management of the organisation, ensuring the buy-in of all stakeholders. Experience in compliance between business strategies, enterprise transformation activities and technology directions, setting strategies, policies, standards, and practices. This role offers hybrid working, with minimum one day a week in the Maidenhead office.
