341 jobs found in Bedfordshire

Networks & Security Consultant, Milton Keynes J14001 £55-£60,000 + Company Car Allowance and mobile phone and productivity bonus + lots of other benefits As Networks & Security Consultant for this award winning IT Business, you'll be responsible for the design, implementation and support of internal and customer systems and solutions based on the Network and security platforms, including Disaster Recovery WHAT YOU'LL DO • Design, implement and support internal systems based on Network and Security platforms. • Design, implement and support the Disaster Recovery process for the internal network based systems. • Provide assistance to internal sales staff in pre and post sales activities as it relates to the provision of Network & Security based services. • To provide assistance and support to customers as part of the services covered by Network and Security service contracts. • Provide support, guidance and assistance to internal and external personnel in the use of Network and Security technology and connectivity solutions. • Ongoing support to Client Services in delivering contracted services. • Maintain currency with design & best practice enhancements and emerging technologies. • Designing and implementing solutions based on Network & Security platforms. • Supporting Client Services in pre-sales customer facing activities, providing high quality technical design and proposal documentation. • Work closely with other team members to implement projects. • Training of other team members to ensure service and project delivery is maintained at all times. • Resolving support calls and attending customer sites as appropriate. • Provide 3rd level support to all contracted services customers. • To undertake training as discussed and agreed in order to ensure up to date knowledge for Cisco and Checkpoint Support is maintained. • Assist Client Services with provision of knowledge and/or documentation in support of contracted services. • Provision of automated routines to assist with the requirements of contracted services remote and hosted support contracts as requested by the Technical and Function Leads or Client Services. • Undertake other related tasks as requested by the Technical Lead. • To understand and fulfil the responsibilities for secure management of personal data of both internal and external customers in line with the EU General Data Protection Regulation 2018 WHAT YOU'LL HAVE • At least 6+ years experience, able to demonstrate taking ownership and designing solutions to meet the customers needs • Minimum qualifications such as Cisco CCNP certified in ether Routing and Switching and/or Data Centre • Check Point certified to CCSE (CCSA will be considered) • Routing technologies (BGP, OSPF) including VRF • Switching technologies (VPC, Spanning Tree, Cisco Nexus 7K, 5K and 2K. Catalyst 6500 & 4500 series Switches) • Load balancing technologies • Experience with VMWare • Demonstrable Linux experience • Demonstrable Alcatel Lucent SROS experience • Proven track record of supporting WAN/LAN based network services • Experience of network security & firewalls (CISCO & Checkpoint products) • Extensive knowledge & use of Microsoft applications (inc. VISIO) • Experience of using network management & diagnostic tools • Thorough knowledge of TCP/IP protocols and be able to troubleshoot connectivity issues using Wireshark/Tcpdump. • Ability to produce technical documents & procedures • Experience in responding to RFP, RFQ or other Bid documentation • Strong organisational and administrative skills • Ability to motivate staff and foster collaboration • Identify personal development / training for team • Mentoring of team members • Excellent problem determination, analytical and resolution skills • Transformation & automation of repetitive tasks • Excellent communication skills internally & externally • Ability to demonstrate initiative • Excellent customer facing skills • Sharing Expertise and knowledge with other engineers • Ability to work well under pressure • Proactive • Time management skills • Be aware & adopt inter-related technologies

ARE YOU AVAILABLE IMMEDIATELY? CAN YOU COMMIT TO A 3 MONTH CONTRACT? DO YOU HAVE YOUR OWN TRANSPORT? You will be working on a 3 month contract for a global leading business on the outskirts of Bedford. In this role you will be working as a member of the IT department reporting to the IT Director and Applications Analyst, liaising with the current staff and working to strict standards and security...... click apply for full job details

Senior Software Developer, Bedford Salary £60k - £70k plus award winning benefits Reporting to the Head of Software Development for this leading Service Provider, you'll be responsible for technically leading the coding and testing of Application Development products to a high standard of quality and timeliness. Key result areas • To be a productive, diligent software engineer across projects where required, including - Software development - Development Operations - Testing (programmatic - unit) • Make non-functional design decisions • Assume a technical leadership position in one or more scrum teams • Ensure the Head of Software Development is kept informed of technical and people challenges in projects • Perform due diligence and make recommendations on complimentary software packages • Lead by example developing solutions to the most technical challenges to the highest professional standards. Consistently meet the Application Development definition of done • Tackle wicked problems and propose and develop satisfactory solutions • Identify and reduce anti-patterns in project teams and technical solutions • Give constructive feedback in code-reviews that improves the quality of output and the capability of the developer(s). • To understand and fulfil the responsibilities for secure management of personal data of both internal and external customers in line with the EU General Data Protection Regulation 2018 Key Personal Requirements • More than one full development lifecycle experience, where the primary development language has been at least two of the following frameworks/languages - React.js - Elixir - C# • 3+ years experience in the following technologies - Elastic (ELK) Stack - Docker - RabbitMQ • 3+ years experience of DevOps/CI/CD in the following technologies - Bamboo (or similar) - Artifactory (or similar) - Kubernetes - Terraform (or similar) - Ansible • Familiarity of and experience with Agile development methodology (preferably Scrum) • Logical thinking and problem solving ability • Analytical skills • Ability to cooperate and exchange ideas with colleagues where required • Information gathering and research skills • Good communication and interpersonal skills • Familiarity with Agile practices • Positive, enthusiastic and supportive individual • Effective time management • Able to work alone when required • Ability to follow instructions effectively

SENIOR DEVOPS ENGINEER BEDFORDSHIRE £65,000 - £75,000 + BONUS + BENEFITS Are you are skilled DevOps Engineer who wants to work for one of the most data-driven companies in the UK? If so then this position is for you. They boast an impressive stack, including advanced, cutting-edge technologies and a diverse range of meaningful projects that make a difference. They are well known across the country both for their excellent customer service and unique culture. This is an exceptional opportunity to work on a range of tools in a professional, open team where everyone's opinion is valued. The client are currently aiming to expand their DevOps environment, both technically and physically. You will be tasked to plan, strategise and implement this. As their Senior DevOps Engineer you will also be growing out a team, hiring future colleagues of your choice. You will have the freedom and scope to grow, whilst also being hands on, playing a core part of business success. Advanced, cutting edge technology Range of exciting projects, working on tasks at the very heart of the business Exceptional culture and training on offer. THE COMPANY Their aim is to provide an unrivalled services to their millions of customers, and they are recognised as one of the leading players in their industry. Because of their extensive services and loyal customer base their DevOps team work on a range of exciting projects. This will include automating, orchestration, monitoring and CI/CD. Matching their culture you will also have the pick of technologies you wish to work on. Extensive access to data and technologies Chance to work on new tools Opportunity to make your mark in a technical industry leader THE ROLE As one of their DevOps Engineers you will be: Helping to advanced and monitor their DevOps environment (AWS, Kubernetes, Jenkins, Windows etc) Working on automation with Ansible alongside Kubernetes for orchestration Using PowerShell for scripting Being hands-on with a range of other technologies to progress in your career REQUIREMENTS To be considered for this role you will need: Experience as a DevOps Engineer in a commercial environment Familiar with either Linux or Windows servers Past exposure to any CI/CD language (Jenkins, TeamCity etc) Good understanding of AWS Passion and drive to advance in your DevOps career

TSRN are working with a leading Compliance company who are looking for an experienced 2nd Line Support Engineer to join their team. This is a stand-alone role, so the successful candidate has to be confident in all versed IT systems including, Windows Server, Windows 8.1 and 10 MS Office Suites, Wireless, Networking, Network Printers, VOIP telephone systems, stock management and cabling...... click apply for full job details

DEVOPS ENGINEER BEDFORDSHIRE £55,000 - £65,000 Are you are skilled DevOps Engineer who wants to work for one of the most data-driven companies in the UK? If so then this position is for you. They boast an impressive stack, including advanced, cutting-edge technologies and a diverse range of meaningful projects that make a difference. They are well known across the country both for their excellent customer service and unique culture. This is an exceptional opportunity to work on a range of tools in a professional, open team where everyone's opinion is valued. Advanced, cutting edge technology Range of exciting projects, working on tasks at the very heart of the business Exceptional culture and training on offer. THE COMPANY Their aim is to provide an unrivalled services to their millions of customers, and they are recognised as one of the leading players in their industry. Because of their extensive services and loyal customer base their DevOps team work on a range of exciting projects. This will include automating, orchestration, monitoring and CI/CD. Matching their culture you will also have the pick of technologies you wish to work on. Extensive access to data and technologies Chance to work on new tools Opportunity to make your mark in a technical industry leader THE ROLE As one of their DevOps Engineers you will be: Helping to advanced and monitor their DevOps environment (AWS, Kubernetes, Jenkins, Windows etc) Working on automation with Ansible alongside Kubernetes for orchestration Using PowerShell for scripting Being hands-on with a range of other technologies to progress in your career REQUIREMENTS To be considered for this role you will need: Experience as a DevOps Engineer in a commercial environment Familiar with either Linux or Windows servers Past exposure to any CI/CD language (Jenkins, TeamCity etc) Good understanding of AWS Passion and drive to advance in your DevOps career

Job Role: Finance Systems Administrator Location: Luton Job Sector: Finance Systems Hours: 35 hours per week As Finance Systems Administrator you will contribute to our vision of being the leading residential property manager, as recognised by others by: Providing support on finance systems, maximising benefits and giving the end user the best experience Supporting the reporting produced from the systems to our customers This role reports to the Finance Systems Manager Main Responsibilities Provide support to the users of finance systems Maintain the integrity of data within the finance systems with a view for the output to ensure reporting is accurate and easily prepared Produce meaningful management information for distribution to the business to aid decision making and to manage users Manage new users, leavers and amendments on user records Participate in testing of systems when updates occur Ad hoc reporting requirements About Us FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance. Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service. Trustworthy - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments. The Benefits Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. Diversity We're committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants. Ready to Apply? Click here to apply for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online. If you meet the criteria for the role we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.

Identity & Access Management - Technical Consultant Bedford Henderson Scott are working with a leading European IT Security Consultancy who are specialists in Identity Management and searching for an IAM Technical Consultant with a hands-on background in C#/VB.NET and Java/J2EE solutions. They are at the start of a huge growth plan for 2020 as they embark on an exciting venture to expand the business and a build a world class practice to become a major player in Identity Management. You will be collaborating with the functional consultants to design and implement technical solutions for customers, configure products to meet the bespoke needs of clients and manage the full development lifecycle through to implementation. This role is ideal for a developer with existing IAM experience or who wants to get into Cyber Security. Requirements: Programming skills - C#/VB .NET; JAVA/J2EE Enterprise Software Delivery and Integration Enterprise Applications and Infrastructure - Active Directory; ERP Systems; SaaS Platforms; Exchange; Web Services Excellent SQL (producing complex queries, data analysis and troubleshooting)

Role : IT / Cyber Security Analyst Location : Luton Salary : £40,000 + Fantastic Training & Benefits **INTERVIEWING NOW - DO NOT MISS OUT** We are hiring an Information Security Analyst to work in a growing IT Security team. You will support external clients with security issues of all kinds, monitor computer networks, install security software and document any security issues or breaches you find. To do well in this role you should have a bachelor's degree in computer science and experience in the information security field. Our client is a growing staffing agency based in Luton and are looking for a candidate with a good base knowledge/experience in the following areas: * Knowledgeable with hands-on experience in analyzing and investigating various security threats * A good grasp of networking principles + Linux / Unix Operating systems. * Confident in vulnerability scanning, End Point, Intrusion and SIEM. * You may have come from an IT Support / Service Desk or Systems administration role. * Able to show some understanding of offensive/defensive security tools. * Knowledge of ISO27001 and Cyber Essentials Plus * Ability to write policies and procedures * Ability to work as a team and on own initiative to provide a high level of service. * First port of call for investigations and support * Working with cutting edge security tools + providing reports * Looking at different attacks and how to resolve these * Assist with Security Accreditations and compliance **PAID FOR CERTIFICATIONS** They invest heavily in training, personal development and promote from within wherever possible, so anyone who wants to be part of a growing, leading organisation in a stimulating and challenging environment would be ideal for the role. If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call for further details. IT Security - Network Manager - Network Security - IT Audit - Security Architect - Senior Security - IT Security Engineer - IT Systems - Antivirus and malware - Penetration testing - Spam - Phishing - Encryption - Firewalls - Network switches, routers, Wi-Fi, VPN - Web applications - Operating systems - Email monitoring tools - Mobile device management - GDPR - ISO 27001 - Compliance - Risk - Threat - Vulnerability

Want to work for a true enterprise business experiencing exciting change? Interested in defining solutions for a 240+ million user business? Possess Architectural experience across multiple technologies areas? Want to help push the boundaries within a newly expanded team? PACKAGE: £75-80k + 30% bonus (very high 10 year average), 7% pension, share options & vast benefits LOCATION : Luton - Direct train links from London + on-site parking FLEXIBLE WORKING: 1 day remote working, on some occasions 2 days The Company: When it comes to innovation and scale few companies can compare. This £6 billion E-commerce business is the largest of its type in the UK & 10th largest globally and their systems are used by over 240 million people a year. The Role & Your Impact: Joining a newly expanded Architecture team responsible for designing complex enterprise-scale solutions, affecting IT change across multiple IT & business domains Focus on large scale/distributed applications (eg REST/SOA/API Design, Micro-services, Event-based systems, etc) and supporting enterprise technology (Data, Integration, Security, Infrastructure, Cloud, etc) being competent in multiple areas rather than a domina specialist. Driving force in maturing the architecture community & spotting opportunities for improved best practice. Leading role in defining complex IT solutions which have a cross-functional impact, implementing new technology/architecture approaches where needed. Work with technology and wider business teams + collaborating with Technical & Enterprise Architects and Delivery Managers to ensure solutions meet the long-term business goals Defining and owning your area, identifying key areas of technical risk or complexity, proposing appropriate POCs and providing architectural guidance to third parties Experience Needed: Enterprise-level technology - Multiple software & technologies Able to logically document & define E2E solutions Technically minded - Software Developer background is a huge bonus Integration with third-party service provider/supplier APIs Experience of Micro-services or perhaps SOA, API Design and distributed architectures/software Strong Agile/Scrum experience Able to clearly present solutions to a wide audience

Are you an Enterprise Architect with credible Big Data knowledge? Want to own the Data Architecture domain within a 240 million user business? Keen to work for a company on a mission to become the world's leading data-driven company? Interested in working within a highly collaborative business and team? Want an environment that allows you to push the boundaries without corporate politics that slow you down? PACKAGE : c£100k + 30% bonus, shares, 7% pension, 50% rail discount & vast benefits LOCATION : Luton - Direct train links from London + on-site parking FLEXIBLE WORKING : 1 day remote working / occasionally 2 days The Company: When it comes to innovation and scale few companies can compare. This £6 billion business is the largest of its type in the UK & 8th largest globally and their systems are used by over 240 million people a year. Your mission: Be the tip of the spear to ensure the Data vision comes to life. After huge investment in Big Data technologies, the business is now on a quest to become the world's leading data-driven company in their sector. - Needless to say, now is a very exciting time to join. You'll bear witness to a world-class team looking to push the boundaries in areas such as Big Data & Hadoop, Cloudera & Informatica, through to emerging areas such as Real-Time data streaming and ingestion via Spark and Kafka. The Role: Joining a newly expanded Architecture team you'll be responsible for shaping and managing future technology architecture with a primary focus on enterprise Data & Integration domain. Developing and maintaining proper alignment with enterprise architecture principles, standards, patterns, etc. Serve as the go-to' Integration & Data expert within the Architecture function leading on topics such as Real Time & batch integration methods/services & API practices, data lakes & data warehousing/BI, data quality and management etc. Conduct and/or provide input into the selection of vendor solutions highlighting strengths, weakness and strategic alignment making clear recommendations. Contribute to the development of technology strategy and architectural policy, both within focus domains and more broadly Acting as Technical Design Authority, review and assess requests that deviate from the published technical strategies, policies and standards to ensure right decisions are made, risks and understood & managed etc. Building and subsequently maintaining capability and technology roadmaps that define how Integration and Data platforms, are kept up to date and deliver optimal value for the business Driving force in maturing the architecture community & spotting opportunities for improvement Experience Needed: Must have knowledge within Big Data such as Hadoop + as well as wider Data areas Strong enterprise architecture skills - particularly in aligning strategic business requirements and the IT architectures & roadmaps needed to deliver against them Expertise in data & integration areas such as service-orientation, APIs, event-driven architectures, batch data integration, data lakes, data fabric', data warehousing, Big Data, data management etc. An understanding of total cost ownership of IT assets and functions Familiarity with patterns, practices and frameworks of Enterprise Architecture.

Are you an experienced Technology Delivery Manager? Have a track record of delivering multi-million BESPOKE software projects? Worked closely with both on and offshore development & tech teams? Keen to deliver complex technology change for a £6B giant with over 240 million users? Keen to work within a fast-paced environment that's highly collaborative? Location: Luton 1-2 days remote/flexible working Multiple direct train links from London in 1 hour or less + 50% rail discount On-site parking Flexible working hours Package: c£90-95,000 + up to 30% annual bonus (very high 10-year average!) 7% pension, 25 days holiday + option to buy & sell Share option scheme (Buy as You Earn and Save as You Earn Share Scheme) Additional Flexible Benefits Offering via salary sacrifice such medical, dental, and more The Company: When it comes to innovation and scale few companies can compare. This £6 billion business is the largest of its type in the UK & 8th largest globally and their systems are used by over 240 million people a year, with 25 million unique visitors a month. Now is an exciting time to join as the company are launching several world-first systems and applications, as well as growing for their 10th consecutive year! About you/Experience needed: You'll be a seasoned "Delivery" Manager/Programme Manager Have delivered bespoke software (eg C#, Java, Python, SQL, Ruby, etc, ) Have proven end-to-end Software Delivery experience across large enterprise businesses Able to build credible relationships with senior stakeholders Work closely with Architects and understand the detail and complexity Work closely with dev & tech teams (including offshore) & understand their challenges Both Agile & Waterfall experience eg different life cycle models, structured methodologies, coding standards, their importance and the benefits Able to work with offshore software partners and hold them to account The Role Accountabilities: Delivery of multi-million-pound technical change projects and programmes from initiation, through design, build, test, release and support. Overall responsibility for technology delivery & associated budgets £5-15M Primary point of contact with the Enterprise Portfolio, Change function, Service Delivery Ensuring appropriate tracking metrics are captured to enable progress to be monitored and visible Ensure all design, quality & security governance followed in line with Strategy & Architecture direction Ensuring all delivery artefacts are created and maintained throughout the delivery life cycle Ensuring all risks and issues are captured, tracked and appropriate actions taken Production of appropriate status reporting and Steering Committee material Continuously drives process improvements in Technology and in the wider IT community Actively participates in the management community - sharing and re-applying skills & knowledge and bringing in best practice.

Systems Engineer 6 months Up to £58p/h Ampthill, Bedfordshire Country United Kingdom (UK) Our client is a rapidly changing, dynamic part of a major defence supplier with both domestic and international customers. It consists of three business areas focussing on Vehicles, Special Projects and Mission Support, which provide a variety of products and services to the MoD and other customers...... click apply for full job details

Technical Architect (Big Data) required for a global travel company. As an organisation, they are on the journey in moving the business from a greenfield big data estate to a mature data lead organisation. As a Technical Architect (Big Data), you will be in a team who are a vital part of this transformation. This is a cruical and exciting time for the company so they are looking for a driven, passionate and hard working Technical Architect (Big Data) to join the team on a permanent basis. They have a large investment into the Hadoop big data platform and a significant volume of data, so this would be an opportunity to join a fast paced organisation and be part of a large transformation in the way my client are storing, analysing and using data. Technical Architect - key responsibilities: Providing technical leadership to a data engineering team Adhering to big data best practices whilst building and maintaining reliable data pipelines and products across a range of projects Bringing a wealth of technical experience in big data platforms combined with excellent skills in development. Technical Architect - your skills: Familiarity in a Unix environment and comfortable with shell-scripting, competent hands-on experience with Spark, Python, Hive, Impala. Worked with a combination of cloud based Big data technologies (HDFS, Spark, Hive, Impala, Kudu, Python, Oozie, Flume, Kafka) and (OLTP and Data Warehousing) - within SQL server or other RDBMS's. (SQL server). Methodical, logical and flexible in approach, you will have gained significant experience as a Technical Architect Up to date knowledge of data and analytical technical domain. Would you like to hear more about this client and the Technical Architect (Big Data) role on offer? Location: Luton Salary: Up to £80,000 base + 20% bonus Please note: this role would not be able to provide a visa sponsorship so you would need to have the right to work in the UK. If you think this role would be of interest, please do send your most up to date CV to or alternatively apply this advert.

A multinational environmental consultancy is looking for a LIMS system administrator to join the technical team at its stare of the art facility in Bedford. As the acting LIMS system administrator within this organisation you will play a key role in overseeing a variety of computerised systems including LIMS, DMS and EQMS. You will also be tasked with researching and evaluating emerging technologies and implementing further software developments to maximise operational improvements. To be successful as a LIMS system administrator you should hold a relevant scientific qualification, possess previous laboratory or QA experience within a commercial environment and have a proven track record in using/developing LIMS systems and packages. LIMS System Administrator Responsibilities: Oversee the use of the LIMS and other mentioned systems, ensuring data compliance to ISO17025, GLP and other regulations. Carry out LIMS duties including access management, role permissions, system audit trail review, new test set up, data mining and test optimisation. As the main interface between the laboratory and IT department, you will be required to provide support with any issues around laboratory software systems whilst maintaining compliance with group IT policy. Perform help-desk and support functions for complex issues in the laboratory including tracking, analysis resolution, coordination and training. LIMS System Administrator Requirements: Hold a scientific qualification within a relevant discipline. Possess previous experience working with LIMS systems and packages. Previous laboratory or QA experience gained within a technical environment. Excellent attention to detail coupled with first-class communication skills. Knowledge of SQL would be highly advantageous. Ability to manage and carry out multiple IT tasks. Salary: £40,000 + Excellent Benefits - 24 Days Holiday + Banks & Option to buy more - Company Pension Contribution - Private Healthcare - Share Incentive - Life Assurance + More. 37.5 Hours per Week - Monday to Friday - 9am to 5pm If you are a skilled QA or LIMS system administrator and are looking for a new exciting challenge and the opportunity to work as part of a globally recognises organisation then get in touch with Lewis at Cranleigh Scientific.

Excellent position available for a GIS / Geography graduate based in Bedford for a GIS / GPS Surveyor to map environmental assets. This new role would suit an enthusiastic and knowledgeable graduate looking for a career in GIS or surveying, or individuals already within the industry and seeking a new challenge. It is essentially a GIS data collection exercise using bespoke GIS software, the client will provide all the hardware, software, surveying equipment, PPE, training and support. Key requirements: A full driving licence is essential as well as relevant / academic GIS experience. Good time management skills. Competent with GIS and willing to learn new GPS/GIS technology. Excellent written and verbal communication skills. Current full clean UK driving license.

iSeries Level 1 support specialist, Bedford Description: £22k base plus £11k shift allowance and award winning benefits, including pension, private medical, on-site gym and lots of additional perks! We're looking to hire smart, ambitious individuals with experience in an iSeries environment and looking to develop their career. ABOUT THE ROLE: You'll join a fantastic team of experts who work together to provide 24/7 first line support to users and Customers. Working on a shift pattern (12 hours' shifts, including days and nights) you'll provide iSeries Level 1 support for all internal and external customer requests ensuring the delivery of exceptional service. WHAT YOU'LL BE DOING: To contact customer on 1st level response. Managing the daily operational tasks for our Managed Service customers, including incident, change and request. Monitoring alerts, raising calls and resolving tickets in a timely manner or escalate where necessary to 2nd line. Dimensions A technical team to provide 1st line customer support 24 hours a day. • To work as part of a team giving 24/7 Intel Level one cover Key result areas • Ensure processes and procedures are followed at all times to deliver robust exceptional service to all customers. • To be able to proactively resolve 1st level incidents • To pass incident tickets not resolved within the given time frame effectively to senior iSeries team • To establish and maintain high levels of call ownership • To manage and progress all calls to a satisfactory conclusion, using the call management system, ensuring that appropriate parties are kept up to date on call progress. • To understand customer business requirements and to facilitate the provision of Exceptional customer service. • Utilise the capabilities of the internal Service Desk systems, ensuring incidents or requests have enough detail to be able to escalate to the next level • Own, manage and implement incidents, changes and service requests in line with SLA's to a high level to ensure customer satisfaction. • Assist with any project work that requires operational input • Deliver required shift cover, as described in the T&Cs of 12 hours shift rota covering 24x7. • To be fully conversant with the core functionality of the support systems including backup and patching technologies. • Utilise our monitoring and system management tools to make sure customers experience a continuous service • To constantly review working practices and process and propose service improvements for customers and internal users. • To establish a quality working relationship with end users and ensure that their problems and requests are dealt with in a timely fashion. • To recognise when to escalate issues and opportunities in a timely and appropriate manner • Ensure compliance with all applicable company policies and procedures, ensuring agreed SLAs are attained in all areas • To have clear and consistent communication with other team members • To monitor and manage Itheon alerts as per procedures including the raising and assignment of incidents when required. Key Personal Requirements • Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels. • Understanding of iSeries technologies including but not limited to Windows Server Operating Systems, Backup Systems, Patching Systems etc • High levels of commitment and ability to take action when necessary. • High levels of customer service skills. • Ability to follow policies and procedures, attention to detail, ability to prioritise a varied and busy work load and be a quick learner. • Previous operational experience required • Flexible attitude towards work; working additional hours when required at short notice to meet business needs • Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions. • Self-motivated achiever who gains satisfaction from providing excellent customer service. • An ITIL qualification is preferable but not essential • Contributes skills and capabilities to achieve the team's goals. Is receptive to new ideas, builds strong working relationships and values diversity. • Encourages and gives credit to others for their contributions and puts the attainment of team goals ahead of individual objectives. • Flexibility, open to change and able to multi-task • Passion and commitment to engaging customers and stakeholders • Positive and enthusiastic, even when faced to with challenge or conflicting priorities When you step inside their spacious modern offices, you'll feel at home. There's an on-site gym, kitchen areas, fruit baskets and breakout spaces. Benefits include use of Personal Trainers, Relaxing Massages and Deep Tissue Sports Massage (1hr session), Free eye test and £100 towards glasses for new prescription. There are Childcare Vouchers and Lifestyle Benefits, not to mention Pension, Life Assurance and Private Medical If you'd like to find out more, please get in touch - we'd love to hear from you!