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About the role Can you help us improve the services delivered to our residents and customers?  Do you have software development skills, technical ICT experience and enjoy variety?  Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for. Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy.  You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.  About the person You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, ftp and DOS scripting, java, JBoss, Apache and webservices. This could be: - with the CRM (Granicus) project team creating new self-service online processes for either our residents and customers, or generating efficiencies and business value for our internal service unit colleagues - integrating diverse back office systems using API’s and webservices - creating and managing existing SQL databases - supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools - working with third party software suppliers on upgrade and migration projects - troubleshoot third line support calls You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills. Staff Benefits In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. We provide you with competitive annual leave and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership. Additional Information For an informal discussion about the role, please call Kenton Reader, Business Improvement Team Leader on 01737 276764. We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role. Closing date: 20 January 2021 Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

We are looking for an IT Analyst to work on digitization projects for a growing international business MBP Solutions is specialized in adding value to biological by-products through unique know-how regarding product applications , sustainability , sales and marketing , legal compliance and supply chain management . The company was founded in 1999, on the concept of sustainability, legal compliance, transparency and optimal utilization of the resources in biological by-products. MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions - where by-products and wastes from 33 different factories in Europe and North America are managed in a sustainable way. Your main tasks will be: Resolve first line technical issues and provide advice and guidance to staff. Develop solutions using SharePoint, Power Automate, Office 365 and Business Central. Knowledge of Power BI/SQL and reporting tools Escalate and assist the IT Development Project Manager in second line technical issues as and when they arise. Contact and liaise with manufacturers and suppliers to troubleshoot issues as and when they arise and manage the timescales and responses from the suppliers. Liaise with our third-party IT Services Providers, when necessary to prompt system fault, resolution and repair. Perform analysis and diagnosis of first- and second-line software incidents. Provide recommendations and implement corrective solutions. Assist the IT Development Project Manager with Installation, configuration and testing of new IT software. Ensure security best practices are followed and enforced. Support staff with IT training and training material. Ensure compliance with GDPR requirements, with a strong focus on cyber security.   Requirements & Qualifications:   Degree or equivalent experience Experience working with SharePoint and Power BI essential Experience with ZOHO products or similar CRM systems Experience of using Office 365 Experience of building solutions using Power Automate Applications Knowledge of O365 Admin Console and Administration tasks Experience using Microsoft Business Central (end user or admin) an advantage The ability to identify problems and escalate these problems to the appropriate persons when required. Ability to work well on own initiative. Flexibility to achieve business goals. Ability to work well under pressure Strong Organisational skills and ability to prioritise tasks. Strong interpersonal, verbal and written communication skills   Your profile: Structured, methodical and well-organised, strong organizational skills essential Able to take responsibility and work well with multiple duties and deadlines and represent MBP in a professional manner A self starter, proactive ability to work on own initiative and planning Flexible, able to adapt to changing circumstances and team-work spirit   Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms. Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another. Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue.  As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.   Interested? You can also send your CV and cover letter via our website https://www.mbpsolutions.com/about-us/careers-mbp-solutions/   and follow the job link. Please mark your application “IT Analyst – Skipton”. The closing date is 31.05.20 but please send your application as soon as possible. For more information about MBP please visit www.mbpsolutions.com

Application Analyst De Montfort University (DMU) Information Technology & Media Services Ref. D-60931380-02 Grade E, £27,511 - £33,797 per annum Permanent, Full-time Leicester Build your career, join De Montfort University (DMU) in Leicester as an IT Application Analyst De Montfort University is a large University with a commitment to the public good and is proud of its achievements in successfully supporting students from diverse backgrounds which are underrepresented within Higher Education. Faculty / Directorate Recent major investments in IT include a £13m programme to refresh our IT infrastructure; and the current multi-million pound Core Systems Modernisation programme, delivering transformative change underpinned by the implementation of SAP Finance, HR/Payroll, Student Lifecycle management and CRM. With these foundations in place the next stage is to deliver a digital revolution, leveraging opportunities provided by technologies such as cloud based services, data analytics, the Internet of Things and Office 365. Role The Application Analyst position exists in a dynamic friendly Applications team supporting a large portfolio of applications, delivering business critical, student facing services within the ITMS directorate. As a member of the Applications Team, the post holder is responsible for managing and supporting a range of application systems and to be an authoritative expert in some areas. You will work with functional teams across ITMS working in collaboration with supplier and business staff to deliver a full range of Application analyst activities. You will work collaboratively with specialists for architecture, service management and security/governance to ensure best practice is followed. Ideal Candidate You will have experience in supporting applications in large or complex organisations, including the monitoring of support calls and compliance to agreed service levels. You will have great communication skills along with strong analytical, problem solving and troubleshooting skills. You will have strong collaboration and facilitation skills with a good understanding of inter-team working. DMU strives for our staff to be as diverse as our student body. We have a diverse and progressive leadership team who strongly advocate the need to ensure the university enables all talent to flourish. Applications to this post are encouraged from all members of the community, flexible working options will be considered. To discover more and apply, please go to: https://bit.ly/2mRKBqW Closing date: 31st October 2019.    

GLOBAL CANOPY, OXFORD RESEARCHER- DATA PROJECTS FIXED TERM CONTRACT UNTIL MARCH 2021, FULL-TIME FROM £25,000 PER ANNUM, DEPENDING ON QUALIFICATIONS AND EXPERIENCE Global Canopy is an innovative environmental organisation that targets the market forces destroying tropical forests. Since 2001, we have been testing new approaches to tackling deforestation, and guiding companies, investors and governments worldwide to think differently about our planet's forests. This is a unique opportunity to be at the heart of an international team, who are breaking exciting new ground in the pursuit of more transparent and sustainable supply chains. The successful candidate will be an individual with a passion for innovation and teamwork, and experience of managing data, and developing databases. Global Canopy has and continues to build a significant database of corporate policies and risks associated with deforestation. As Researcher – Data projects, you will carry out database management and data analysis on these databases in order to support Global Canopy’s work engaging with companies to address deforestation. The successful candidate will support on developing the structure of Global Canopy’s databases, integrating, curating and managing the data – which is constantly being created and sourced from a range of places. The objective for this role will be to ensure the data is readily available and you will work to find innovative ways to query the data. The ultimate aim is to support the research on how companies do or don’t address deforestation. If you are an experienced and passionate about database management, manipulation and coding, specifically with SQL, R and Python and you have the ability to problem solve and identify opportunities for improvement in existing systems and research approaches, then we want to hear from you. For further details and the specification that is required for this role are described in more detail in our recruitment pack, which is available on our website provided below. https://www.globalcanopy.org/get-involved/jobs/researcher-data-projects   Global Canopy offers excellent benefits including 28 days holiday per year, plus bank holidays, generous pension contribution, healthcare cash back plan and flexible working.  To apply for the position, please send an up-to date CV and covering letter by email to jobs@globalcanopy.org . Applications will close at 9am on Tuesday 11 September 2019.

Faculty: Information Technology School: Information Technology Full Time,Permanent Location: City Centre Campus Salary: £20,188 per annum + 5% Shift Allowance Closing Date: Thursday 11th July 2019 Interview Date: TBC Ref No: 042019-132-R Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”. We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework. You must have experience in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple and mobile operating systems You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one-week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name. For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:   http://jobs.bcu.ac.uk/ Please note that this role is not capable of sponsorship under Tier 2 of the points-based system. Please note on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.  We would therefore advise that you submit your completed application as soon as possible. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.  

Drax is a growing group, we have big ambitions and given an exciting acquisition we are looking for an IT Operations Analyst to join us in Glasgow. You’ll be providing 3rd line support to manage the Drax Group server, storage network (telephony and communications) and End User Computer infrastructures to provide a stable, secure and resilient environment. IT is a key part of an organisation’s success and this is no different at Drax, by joining us you will be given a variety of exciting and challenging work across the group. On top of this you will be our first IT hire in Scotland, joining our growing Glasgow office! Working closely with the wider IT Operations team, you’ll be working to identify and remedy any vulnerabilities that may occur. We are also open to change, so you’ll be striving to make systems, service and processes across the business more efficient. All in all, this is a fantastic opportunity to apply your skills and knowledge and make a difference. You’ll be supporting the many sites we have across the UK, each with their own unique working environments. Given the nature of the role, you’ll be working with a range of stakeholders across the business, so you’ll need strong communication skills as well as a customer focussed and proactive approach. You’ll be highly motivated and comfortable working alone as well as in a team in a medium to large enterprise. In terms of technical stuff, you’ll need knowledge of Storage Array management, MS Exchange, AD and Group Policy, Layer 2 and Layer 3 networks in an enterprise environment, IT Security and ITIL best practices and VMware hypervisor. Alongside this, experience or understand of Powershell, Veeam and TSM backup management, ISCSI and Fiber Channel storage networks as well as patching, configuring and installing firewalls and switches.  You’ll get to travel to our main site in Selby, North Yorkshire, and potentially to our other sites across the UK. Does this sound like something you could get involved with? If so, apply today!

An exciting opportunity has arisen for an Information Systems Analyst to join our IT team at the Valuation Tribunal Service (VTS). This is a key role as we drive forward our IT agenda as our overall aim is to improve our services to the public – and for our employees – by developing better IT solutions for the work we do. This role will provide exposure to a range of IT related work. Reporting to the IT Manager, you will provide a range of IT support across our network. Your responsibilities will include: Ensuring our business developments are supported by appropriate IT solutions; providing proactive support, advice, training and guidance to staff and stakeholders on all IT matters; maintaining all necessary information technology procedures and ensuring that all systems are supported by the necessary documentation and manuals; developing expertise in IT/IS systems and acting as a resource and provider of expertise to users. In addition, you will have a good understanding of data security and information security issues and are likely to have experience in client management and system development, using software such as Microsoft Dynamics CRM, Windows OS and Sharepoint. So that’s what we are looking for and if you think you fit the bill, we’d really welcome your application. The VTS is responsible for the administration of Council Tax and Non-Domestic Rating appeals. Monies from Council Tax and Non-Domestic Rating are significant income streams for the government – so our independent decisions on appeals impact upon that income and therefore how we interact with appellants and other parties to an appeal is critical to the provision of our services. Our ideal candidate for this role will have had appropriate training and certification in a range of IT systems and software packages. We believe that this position will probably suit candidates who have had experience in the public sector such as central government or an NDPB as you will need to work with colleagues in those organisations – although that is by no means an essential requirement. Our longer-term intention is that this role will grow as our IT capability develops. We also anticipate that there will be a considerable degree of self-management required in dealing with your diverse workload. We really hope that this role interests you, and if so, please apply by following the instructions below. Application details: To apply for this role you need to send us your up-to-date CV and a short personal statement (maximum of 3 sides of A4), telling us how you meet the key requirements of the  job description and person specification . We need to receive this by no later than  5pm   on Thursday 14 March 2019.     Please email your application documents to:   recruitment@valuationtribunal.gov.uk The VTS is keen that its workforce should represent the communities it serves and welcomes applications from people of all backgrounds . Please note that if you do not here from us within three weeks of the closing date you should assume you have not been successful on this occasion.

Application Analyst De Montfort University (DMU) Information Technology & Media Services Ref. D-60539806-02 Grade E, £27,025 - £33,199 per annum Permanent, Full-time Leicester   De Montfort University is an ambitious, globally-minded institution with a relentless focus on delivering excellent teaching and learning, high-quality research and a sector-leading student experience. DMU’s ability to provide a market-leading technology offering is key. Faculty / Directorate Recent major investments in IT include a £13m programme to refresh our IT infrastructure; and the current multi-million pound Core Systems Modernisation programme, delivering transformational change underpinned by the implementation of SAP Finance, HR/Payroll, Student Lifecycle management and CRM. With these foundations, the next stage is to deliver a digital revolution, leveraging opportunities provided by technologies such as cloud based service, data analytics, the Internet of Things, Office 365, amongst others. Achievement of our ambitious strategy is dependent on hiring talented technical experts, people like you. Role The Application Analyst position exists in a dynamic friendly Applications team supporting a large portfolio of applications, delivering business critical, student facing services within the ITMS department. Technologies covered include; SQL, Linux, Microsoft, Web Services, Java, XML, HTML, SAP amongst others. Ideal Candidate As a member of the Applications Team, the post holder is responsible for managing and supporting a range of application systems and to be an authoritative expert in some areas. DMU strives for our staff to be as diverse as our student body. We have a diverse and progressive leadership team who strongly advocate the need to ensure the university enables all talent to flourish. Applications to this post are encouraged from all members of the community, flexible working options will be considered. To discover more and apply, please go to: https://bit.ly/2FeWuyH Closing date: 3rd February 2019.

Salary: Competitive + excellent benefits About us Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses, to play an important role in combatting climate change, by providing households and businesses access to locally sourced 100% renewable energy. Fast forward to today, and the business is now a key player in the renewable energy space, and despite challenging market conditions has continued to grow profitably over the past 5 years. The business has recently reviewed its longer term strategy and is now poised to take a leap forwards, focused on a transformational growth agenda which delivers long term value for its customers, shareholders and people. This will enable the achievement of its purpose; powering the choice for customers, of a cleaner greener future. The Good Energy team is currently around 300 people strong and is based in the market town of Chippenham, Wiltshire. About the function and role As a Service Desk Analyst, you will be part of the IT team, within the IT & Digital Department. The IT & Digital Department is responsible for supporting the Business with all of their Change\IT & Digital requirements, enabling growth whilst ensuring reliable and efficient day to day system operations. The core responsibility of the post is to manage the resolution of Service Desk tickets and support the Senior Service Desk Analyst. The successful candidate will be expected to provide 1st line support, but continually break out of their comfort zone, to enable a development track into 2nd and 3rd line support.  The successful candidate will require a passion for excellent customer service and be comfortable communicating with colleagues across Good Energy, to gain the information necessary to resolve issues and to communicate progress on fixes. The successful candidate will also be responsible for contributing to the creation and continual improvement of service desk documentation; such as processes, Knowledge Articles, FAQs, etc.  About you The role will require a proven service desk analyst who is a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The role requires the ability to communicate and work with a variety of people from every area of the business. Meticulous attention to detail and accurate record keeping is essential. You will be an effective communicator with a focus on customer service and be pro-active in all communications with customers. Comfortable communicating with colleagues at all levels within Good Energy; you will be able to gain the information necessary to resolve issues and to communicate progress on fixes in a timely manner. In addition, you will also be responsible for contributing to the creation and continual improvement of service desk documentation; such as processes, guides, FAQs, SLA’s and wider communications to customers etc.  Behaviours - Works in a way which role models our values:  Straightforward We are straightforward in how we communicate with each other and get things done. Determined We are determined and resilient, overcoming challenges to realise our purpose together. Inclusive We value people’s differences and recognise the strength they give us when we work together. Fair In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders. In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities. So if you’d like to be part of this multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.  Please send a copy of your CV and a covering letter stating your experience and suitability for the role to  jobs@goodenergy.co.uk . By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your   personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted. Closing date: Tuesday 1st January 2018

Within Data & Analytics, the Development team is in charge of developing the company’s Global Information Systems and maintaining them aligned with company’s business needs. To achieve this mission, the team is leading projects from business requirements gathering to project delivery. In the scope of a large Supplier Revenue Management project, the Senior Java QA Analyst is responsible for creating and executing end-to-end test plans in an Agile setting to ensure the delivered solutions comply with applicable quality standards and perform as expected. Main responsibilities: Create and execute end-to-end test plans (manual and automated) for an existing Java Web Application from SQL back end to User Interface to ensure the delivered solutions comply with applicable quality standards and perform as expected to the business environment and end-user. Compliance to expressed requirements/user stories Performance Reliability Integrate with an Agile Scrum team Effectively communicate with the rest of the Scrum team (Product Owner, Developer, Business Analyst and Development Manager). Estimate workload for tasks as part of the Release and Sprint Planning. Indicate performed and upcoming activities as well as known impediment/issues. Express issues in a clear, consistent and understandable manner (written, verbal). Take ownership of all assigned tasks and project related assignments. Ensure direct communication over email/ticketing chain to ensure timely resolution of identified issues. Contribute in release readiness/Demos. Update on regular basis collaboration suites used to share progress/status on the project (Rally, Quality Center, and Subversion for example). Effectively advocate and disseminate Quality Assurance best practices in the team. The successful candidate will have: Education and Experience Bachelor or Masters of Science in Computer Science or Computer Engineering or equivalent Significant (6+years) experience in Software Quality Assurance preferably on Java Web Application establishing/running end to end (from DB backend to UI) test strategy/test Plans/Test cases and their execution Experience setting up, enhancing and maintaining automated test suites Experience including automated testing in a continuous integration setting Experience integrating in a Scrum driven development team Experience interacting with product owner/end user for User Acceptance Testing Technical Skills SQL querying (Oracle Certification is a plus) One general-purpose programming/scripting language (Java or equivalent) to support automation work. Automated Functional and regression testing suite (Selenium, QTP or equivalent) Agile collaboration suite (Rally, JIRA or equivalent) Quality Management suite (requirements management, test management, HP Quality Center or equivalent) Configuration management (CVS, SVN, ClearCase or equivalent) in a continuous integration setting Continuous Integration environment (Jenkins or equivalent) as a user Soft Skills Clear communicator (written and verbal), Ability to moderate conference calls Creative solving of technical problems Able to focus on deadlines and deliverables in an autonomous manner Able to present the development team as well as our products in a positive and professional manner Enthusiastic about learning new technical skills and tools

Faculty/Department - Information Technology School/Department - Support Team Post Title: Support Technician   Full Time, Permanent   Location: Multiple Campuses Salary: £18,121 to £19,696 per annum + 5% shift allowance Closing Date: Wednesday 31 October 2018   Interview date: Monday 05 November 2018   Ref No: 092018-399 Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”. We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework. You must have experience in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems You will need to have excellent interpersonal and customer facing skills You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV. We recommend that, where possible, you remove personal details from your CV such as your name. For further information please contact input contact details , via email address or phone number . For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:  http://jobs.bcu.ac.uk/ Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.   We would therefore advise that you submit your completed application as soon as possible. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.

Westward Housing Group is a major housing association in the south west. As a developing landlord, we build new homes across the region, working in partnership with local authorities to rent homes to those in need. We are looking for 2 Business Systems Analysts to work within our busy Business Transformation Team, based at our head office in Newton Abbot on a fixed term contract for 2 years. For one of the roles we are looking for someone with experience of using SharePoint to deliver a document management solution. Our offices are based within an industrial estate, a stone’s throw from the River Teign and is easily accessible via public transport or major road links, with free parking available. You will work within our Business Transformation team in an open plan office where you will sit closely with other team members and managers who will be there to support you through your career with Westward. About the Job and the Ideal Candidate As part of a team responsible for the improvement, support and training on business applications, you will help develop systems to enhance digitalisation and business transformation. The work includes project management, system testing, report writing, applying fixes and working with IT users. We are looking to speak with candidates who have experience of business analysis and/or business process design techniques and methodologies as well as somebody who can demonstrate knowledge of managing, developing and supporting complex corporate information systems. You will have experience of project management, an understanding of housing business processes and advanced Excel skills. One of the roles will require experience in using or administering SharePoint as a document management solution. If you have an understanding or experience of supporting or using key business applications, within the Housing sector, and an understanding of the impact that effective IT applications can have on customer service and business delivery, we would love to hear from you. Our values here at Westward are “Be Agile” “Always Engage” “Show Integrity” We believe we reflect these values in our open and honest culture, that focuses on personal accountability and recognises how diversity can enrich communities. We also inspire people to be their best, with opportunities for staff secondments, training and job shadowing so that you can make the most out of your career with Westward. If you share our values and are seeking a role that is both challenging and rewarding, we would love to hear from you. Interview date: Week Commencing - 15th October 2018 We actively encourage applications from all sections of the community. All applications are considered on the basis of their merits and suitability for the job.

Support Analyst £28,508 to £30,986 per annum (plus a 5% shift allowance) Full time, Permanent Ref No: 072018-334   We have a vacancy for an experienced and self-motivated Support Analyst to provide first and second line support to the University staff and students for all Audio Visual and IT services. The team operates within the ITIL Service Management framework. You must have a successful track record in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Sound understanding of operating system security principles Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems Working with a range of external suppliers. You will need to have excellent interpersonal and customer facing skills. You will be confident in communicating at all levels and will be passionate about knowledge sharing to enhance the overall quality of the team.  You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name. For more information about applying and for the job description for the post, please see the current vacancies on the BCU website: http://jobs.bcu.ac.uk/ Closing Date: 16 August 2018 Interview Date: TBC Birmingham City University seeks to be a single status employer and benefits include up to 32 days annual holiday, an index linked contributory pension scheme and an employee medical scheme. Birmingham City University is an equal opportunities employer and welcomes applications from all sections of the community.

We are looking for a bright, energetic individual preferably with up to 2 years IT helpdesk experience. You would be joining an existing team and will be working on a mix of network, Microsoft server, Exchange, Security, Anti-Virus, SQL, bespoke and third party applications.  You will be involved in all aspects of support, including telephone and remote dial up, onsite support, testing and deployment.   You should have a passion for IT and how it makes a difference to the way people work.  This is your chance to work within a highly experienced team with plenty of knowledge and skills to share.   Skills and Experience (Required) Microsoft or similar Server Qualifications • Excellent problem solving skills • Excellent written and spoken English Skills and Experience (Preferred) Server 2016 / 2012 / 2008 Windows 10/7/XP Exchange SQL Sophos WatchGuard TeamViewer Crystal Reports Computer Science or another numerate degree   Responsibilities will typically include: installing and configuring computer systems; monitoring and maintaining computer systems and networks; logging and managing support requests; prioritising and managing several open cases at one time; talking staff / clients through a series of actions - either face-to-face or over the telephone; troubleshooting system problems and diagnosing and solving software faults; finding solutions to problems; escalating and managing issues through to resolution with the appropriate vendor; distributing the latest software releases, service packs or patches to the appropriate customers; providing support documentation, including procedural documentation; following diagrams and written instructions to repair a fault or set up a system; running network applications to support system and users; supporting new applications; setting up new users; responding within agreed time limits to call-outs; testing / evaluating new technology About the role: You will be working in a team of four and will be working on a combination of Microsoft systems, bespoke systems, third party systems including Sage, migrations of legacy systems to new platforms and completely new solutions.

Support Technician £18,121 to £19,696 per annum + 5% shift allowance  Fulltime, Permanent Reference: 012018-11-R Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”.  We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework.  You must have experience in a similar technical support role, including:  Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one week rotating shift pattern + 5% shift allowance.  As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.  For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:  http://jobs.bcu.ac.uk/   Closing Date: Tuesday 10 April 2018 Interview Date: To be confirmed     Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693.   Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible.   Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.

Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues.  We are looking for a Second Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. You will provide second line support to a high standard across the organisation, working with a number of internal stakeholders.  Your responsibilities will include: Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required Learning and developing internal processes, offering creative solutions and recognising opportunities to develop or refresh these as appropriate Writing, developing and publishing process documentation for the Service Desk Function We are looking for: - Competent understanding of Active Directory, Office 365 and Skype for business Comfortable with using multiple IT management systems Advanced support of Microsoft Operating Systems (Windows 7 and 10) and associated office products (Office 2013, 2016 Expert fault-finding techniques (Software and Hardware)   Next steps We aim to provide feedback to all applications within 10 working days from the closing date

INTERVIEWS IMMEDIATELY - £30-35k neg.   Position Description Sensical Services Ltd are looking for a bright, enthusiastic and highly motivated IT Support Analyst to join the company’s technical team to assist with delivering excellent customer service. The ideal candidate will have proven IT support experience across a broad range of technology and a demonstrable passion for IT infrastructure and customer service.   This is a genuine opportunity to join a young and fast growing company, receive mentored training and progress a successful career in IT Support & Consultancy. As a Managed Service Provider members of the team are exposed to a vast range of systems  across multiple client companies.   Specific duties include Providing remote support from Central London office or; Working directly on a client’s site (London & Watford) Assessing logged tickets for urgency and priority Resolving  issues within agreed SLAs Acting as a senior technical esculation point for other members of the team Providing clear and regular updates to end-users on progress Part of an out of hours, on-call rota (one week in four) Acting as a gateway for esculations to 3rd line Occasional physical works (e.g. desk moves, patching) Assisting the wider technical team with project work   Competencies Support of Microsoft Desktop Operating Systems Support and use of Microsoft Office Applications Administration of Active Directory and Exchange Environment Administration of VoIP Phone System and some AV Equipment Knowledge of Network Infrastructure within corporate environment Knowledge of virtualization, server hardware and storage systems Familiarity with both PC and MAC hardware desirable   Personal Attributes A highly professional attitude and approach Outstanding attention to detail An ability absorb new knowledge quickly A customer centric ethic at all times Excellent written & spoken English   Whilst there is no formal educational qualification required for this role, candidates are expected to be able to exhibit relevant knowledge and experience. The ideal candidate will be able to demonstrate their interest and passion in working within the IT infrastructure field.   The ability to methodically approach presented problems is a key skill; as is the intellectual ability and motivation to quickly read up on and understand new technologies and concepts.    Other Job Related Information   THIS POSITION IS NOT SUITABLE FOR US EMPLOYEES SEEKING EXPAT ASSIGNMENTS. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORISATION TO WORK IN UNITED KINGDOM. SENSICAL WILL NOT ATTEMPT TO OBTAIN IMMIGRATION OR LABOUR SPONSORSHIP FOR ANY APPLICANTS IN CONNECTION WITH THIS ROLE.

Birmingham City University Location: Multiple Campuses   Full Time, Permanent  Ref No: 012018-11 Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”. We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework. You must have experience in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.  Closing Date: 11 February 2018 Interview Date: To be confirmed For more information about applying and for the job description for the post, please see the current vacancies on the BCU website. Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.

Birmingham City University Location: Multiple Campuses Full Time, Permanent position Ref No: 112017-412-R We have a vacancy for an experienced and self-motivated Support Analyst to provide first and second line support to the University staff and students for all Audio Visual and IT services. The team operates within the ITIL Service Management framework. You must have a successful track record in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Sound understanding of operating system security principles Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems Working with a range of external suppliers You will need to have excellent interpersonal and customer facing skills. You will be confident in communicating at all levels and will be passionate about knowledge sharing to enhance the overall quality of the team. You will be required to work on a one week rotating shift pattern + 5% shift allowance.  Closing Date: 11 February 2018 Interview Date: 5 March 2018 As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name. Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. For more information about applying and for the job description for the post, please see the current vacancies on the BCU website. Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.