GCS Recruitment Specialists Ltd Basingstoke, Hampshire
Jul 20, 2019Full time
Service Desk Analyst Location: Basingstoke Salary: £24,000 + Bonus & Progression O365, Citrix, Desktops, PCs, AD, Exchange, Microsoft Office, Cisco Background: I am currently looking for an enthusiastic Service Desk Analyst to join an existing service desk providing 1st & 2nd line support to my client's customers. If you have some IT experience, qualifications and 6-12 months plus customer service experience then this is the job for you. Role Specifics: Providing support in the form of Remote Technologies, Telephone, Email and Chat Providing support for Desktops , Laptops , Polycom IP Phones , Mobile phones , Audio visual equipment , printers , Cisco network switches / routers and more. Logging calls accurately in a call logging system, taking ownership and escalating accordingly Working independently on weekly assigned tasks Desired skills: Basic IT knowledge (familiar with O / S systems , Microsoft office , printer configuration , email troubleshooting , Use of Active Directory / Exchange etc…) Fixing issues via phone and remote access to various hardware devices ( PCs , laptops , Printers , C&P devices , Audio visual equipment…) Experience of using call management software Experience of working in a service desk environment Excellent telephone manner and customer service GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.