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Salary 30,000 - 40,000 GBP per year Requirements: HNC/HND Or BS/MS degree in Computer Science, Engineering or a related subject - MCSE Qualifications in Server, Windows & Office is required. Proven working experience in installing, configuring and troubleshooting: - Microsoft Windows Server 2016 & 2019 & Linux/Ubuntu based environments. - Active Directory & Group Policy - Google Workspace - Autoline/Kerridge DMS - Dell PowerEdge Server Systems - Dell PowerVault Storage Systems - Dell PC and Laptop hardware - Windows 10 - Microsoft Office 2010 to 2019 - Apple Mac OSX 10 & above - Apple mobility products both tablet & smartphone - Network equipment (Cisco switches, Ubiquiti switches & Access Points / Fortinet Firewalls) - Solid scripting skills (e.g., Powershell scripts) - Solid networking knowledge (OSI network layers, TCP/IP, DNS, DHCP, Firewalls, VLAN, switch management, WLAN, Routing (BGP & OSPF) Minimum 5 years working experience as a Systems Administrator in all the above Services & Applications with solid, proven experience in the administration and performance tuning of the same. - Experience with monitoring systems of all platforms - Ability to effectively prioritise and execute tasks in a high-pressure environment to agreed timescales. - Providing reports and information to the Group IT Manager. - You will need to be able to keep all of the systems running smoothly & manage backups, - Deploying critical updates when needed on the Windows Server & Windows 10 platforms. - Put a business case together to install any new functionality to replace or update the current in house systems. - Plan and manage work streams, allocating and managing work for team members & contractors alike. - Contribute to the design, development, testing, and implementation of software, systems, and enhancements to the core processing systems and platforms of the group. - Proven experience of managing an IT Helpdesk is essential. - Maintaining spend within agreed budgets. - Evidence of strong team leading and communication skills will be required. The candidate must have advanced Excel skills and good SQL experience. Responsibilities: Managing and monitoring all installed systems and infrastructure - Installing, configuring, testing and maintaining operating systems, application software and system management tools - Ensuring the highest levels of systems and infrastructure availability at all times - Maintain security, backup, and redundancy strategies - Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks - Participate in the design of information and operational support systems - Provide 2nd and 3rd level support - Liaise with vendors and other IT personnel for problem resolution Driving License essential. Role: We are looking for a Systems Engineer to help build, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. Ability to be a competent Systems Engineer on a hands-on basis dealing with Senior Management & Directors alike. Teamwork is essential, the capacity to work with people at all levels is crucial Technologies: - Linux - Active Directory - Windows More: The Holdcroft Motor Group are currently looking for a Systems Engineer on a permanent basis for our central offices based in Stoke on Trent. We are a fast-growing Automotive Retail company that is looking to enhance its IT team as it enters an exciting phase of growth.

Systems Engineer, Salary up to c£50k negotiable + excellent benefits, Hybrid remote, with a requirement to work out of the Chester office around 2 days per week. We have an exciting opportunity for a Systems Engineer / Systems Administrator to join a UK subsidiary of a market leading global group. The company provide technology led vehicle remarketing solutions to the automotive sector and continue to heavily invest in their product development. Whilst they are part of a large global group, they're a close-knit bunch with a small company feel and positive, fun and collaborative culture. The role: The Systems Engineer / Systems Administrator will be part of the Infrastructure and Operations team and will report to the Team Lead I&O. Key duties include: Translate the business needs into workable solutions while bridging the gap between QA, development and IT I&O Actively participate in the day-to-day IT operations Implement, test and fix server and networking infrastructure. Support projects the development team with new releases Support with service desk requests Candidate requirements: Demonstrable experience in a similar Systems Engineer or Systems Administrator role Excellent communication skills with the ability to work collaboratively. Excellent Windows Servers and networking skills. Knowledge of managing Active Directory and SQL Server. Knowledge of managing Office 365 and Azure. Knowledge in scripting to support automating processes. Experience in monitoring infrastructure and applications. If this sounds like the opportunity you have been looking for then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

Assistant Systems Administrator Based in Stoke-On-Trent Salary: - £35,000 + bonus + car + benefits The successful candidate will report directly to the Systems and Network Manager and will be responsible for supporting our IT infrastructure, ISO 27001 and Cyber Essential Plus accredited Systems. The successful candidate will have a minimum of 1-3 years exposure to most of the following:- * Strong knowledge of Windows Operating Systems * Experience with Patch Management, Backup & Replication, Active Directory, DNS and DHCP * Experience of Microsoft Exchange, Office 365 * Knowledge of virtualisation technologies such as VMWare or Hyper-V * Routers/Switches/Networking * Firewall & remote access administration * Troubleshooting/bug fixes * Backup, DR and replication * Unified Messaging/VM ware * Databases, SQL, CRM * Desktop Support/Active Directory * Hardware Support * ISO 27001 compliance * Audit documentation/Systems documentation * LAN * Experience with security protocols and best practices * Good problem solving and troubleshooting skills The Company LA International is a Digital Technology Resourcing and Project Solutions Organization, with enhanced Government Accreditation, operating globally from the largest single site in the UK and is the UK's leading supplier of Security Cleared Digital and Technology resource to his Majesty's Government. With a successful track record spanning over 40 years of delivering Resourcing and Project Solutions, we have been at the forefront of providing innovative Digital, Technology, Transformation and Project/Programme Management services and solutions to a host of Public and Private sector organizations in over 90 countries, across 5 continents, ranging from SMEs to some of the largest and most respected global brands. Today, LA International is the largest privately owned Digital Technology Resourcing and Project Solutions provider in the UK, winning many industry awards including Best IT Recruitment firm, Best Public Sector Firm and are proud double winners of the Queen's Awards for Enterprise in International Trade for outstanding International growth and innovation. Employee Benefits * Workplace Pension Scheme * Private Health Care Scheme * Regular employee evaluations * Tenure based holiday increases * Quarterly Corporate Social Events * Long Service Awards (Cross Pen, £1000 voucher and more) LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

JOB TITLE: NOC Network Engineer LOCATION: Belfast TERMS: Permanent, on site REQUIREMENTS: Desk based role (hybrid mix of home/office); some on-call evening/weekend work This role will see you working in the Network Operations Centre based in Belfast, you will be the Subject matter expert in the technical running of our Operations centre. You will be key to maintaining and troubleshooting to ensuring our network is the best in class. WHAT WILL YOU BE DOING? (not limited to) Mentor and provide technical guidance to junior team members. Share knowledge and best practices with the wider team to enhance overall network support capabilities. Vendor engagement, with Nokia and other relevant vendors to escalate critical issues, obtain technical assistance, and collaborate on problem resolution. Collaborate with cross-functional teams, including network engineers, system administrators, and vendors, to address complex network issues, implement network changes, and drive continuous improvement. Provide 3rd line technical support for Nokia FX equipment, including troubleshooting, problem analysis, and resolution of complex network issues. Monitor and respond to network incidents, escalations, and outages affecting Nokia FX equipment. Investigate root causes, perform impact analysis, and implement corrective actions. Analyse network performance data, identify areas for improvement, and implement optimization strategies to enhance network efficiency and reliability. Perform configuration management tasks, including software upgrades, patch management, and device configurations for Nokia FX equipment. Provide the lead role in Operational Network Security, including access control, network abuse and network audit management, as well as operational intrusion detection and resolution. WHAT WILL YOU BRING? Strong experience in network operations, particularly with Nokia FX equipment. In-depth knowledge of Nokia FX hardware, software, protocols, and network architecture. Proficiency in troubleshooting and resolving complex network issues, using tools and techniques such as packet capture analysis, log analysis, and command-line interface (CLI) diagnostics. Experience with network monitoring and management tools, such as SNMP-based systems or Nokia's management platforms. Solid understanding of network protocols and technologies, including TCP/IP, VLAN, BGP, OSPF, MPLS, and QoS. Familiarity with ITIL framework and its processes, particularly incident management, change management, and problem management. Excellent analytical and problem-solving skills, with the ability to quickly assess and resolve network-related issues. Strong communication skills, both written and verbal, with the ability to effectively collaborate with technical and non-technical stakeholders. Ability to work well under pressure and prioritize tasks in a fast-paced environment. Knowledge of multi-layered network based security is preferred A networking accreditation such as CCNP or JNCIP (or equivalent) is desirable GPON knowledge A customer-centric approach, taking pride in achieving the best mutual outcome for the customer and Fibrus Previous work experience within a regulated and audited environment Professional certifications such as CCNP, CCIE, or Nokia Service Routing Architect (SRA) certification would be an advantage. WHAT WE VALUE Based on input from all colleagues across our business, our 4 cornerstone values are: 'Make a Difference' - Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! 'Be Yourself' - Fibrus is committed to building a diverse, talented and dedicated workforce. We appreciate that you may not meet every single requirement listed but don't let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we'd love to see your application! 'Be Tenacious' - We're building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose! ' Work Together' - At Fibrus, we put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth and flexibility. AND, JUST SOME OF WHAT WE CAN OFFER YOU 25 days annual leave plus statutory/bank holidays Private healthcare, life assurance, annual personal health "MOT" & a company contributory pension plan Shared parental leave, paternity leave and enhanced maternity leave Annual bonus scheme & career path opportunities Paid support for the loss of a child Support for colleagues going through the menopause Complimentary access to LinkedIn Learning Free financial advice and support through Kith and Kin Employee referrals - up to £500 per successful referral Employee assistance programme and access to qualified mental health first aiders Flexible working from day one of employment including hybrid working

Role: IT Systems Administrator JOB SUMMARY Responsible for creation, execution and documentation of daily tasks which ensure the high performance and availability of the corporate network, servers, operating systems and e-mail infrastructure. MAIN RESPONSIBILITIES Office 365, Windows, Active Directory and Server Infrastructure: Design and management of O365 services - Azure Active Directory, Teams, Intune, Security and Compliance. Virtualization deployment and administration - VMware and Azure. Extensive knowledge in Microsoft Windows Server & Desktop Operating Systems. Microsoft Windows Server Roles (Active directory, DNS, DHCP and Group Policies) Plan, design, document and implement changes as required by the business. Management of Storage solution, Azure storage and AWS. To design, maintain and improve all automations and scripts used by the IT Department. Management and maintenance of Backup solutions. Knowledge of server hardware and firmware upgrades. E-mail Infrastructure SharePoint: Experience with supporting anti-spam filtering, logging, email tracking and transport rules. To monitor and maintain a high level of performance, security and functionality and to report and rectify issues found. Query Exchange environment using the Office 365 command online tool. Requirement gathering and provisioning of SharePoint Online solutions. Must be able to Create SPO sites and subsites using the SPO admin center or Powershell. Management of SharePoint Permission using AD Security groups and SharePoint groups. An understanding of SharePoint Metadata/Term store, PowerApps and Power Automate. Experience in the following is desirable: Microsoft SQL. Server Monitoring System. Project management experience with ability to see projects through to the end. PowerShell and automation tools. Networking and troubleshooting experience. PERSON SPECIFICATION The MCSE (Microsoft Certified Systems Engineer) or training/experience to the equivalent. Advanced PowerShell scripting and automation experience At least 3 years of Azure Active Directory experience including system design, build and advanced fault diagnosis and rectification in an Azure AD hybrid environment. At least 3 years of Microsoft O365 suite experience (Exchange O365/Azure AD/SharePoint online) Prepared to work a weekly shift rotation of Early/Middle/Late shifts. Prepared to work outside of normal business hours as required. Prepared to join the out of hours on call rota (1 week in 8) Must be calm and logical in their approach

Are you an experienced helpdesk advisor? If so, here is an exciting opportunity to join one of London's largest public sector organisations! Role overview: As a facilities service centre advisor, you will be working with facilities operations team to deliver excellent customer service to ensure customers are satisfied.You will be responsible for being a point of contact for any customer enquiries over the phone, you will respond politely and efficiently to any queries or complaints to resolve issues raised. When needed you will provide support to the wider Facilities Operations Team. Key Information: Location: Southwark Hours: 35 hours Daily Rate: £95.89 PAYE Contract Duration: 6 months Start Date: June Experience: Have experience in working a customer service centre environment with excellent customer service skill Knowledge of Microsoft Office, e.g. Word, Excel, Outlook, Power Point Handling customer general and escalated customer enquiries over the phone and emails Knowledge of CAFM systems desirable and meeting/conference booking systems desirable. If this sounds like your next opportunity then apply today with your CV

Helpdesk Coordinator / Office Administrator who has excellent administrative, organisational, communication and delegation skills is required for a busy IT Service Desk in Central London. NO IT SKILLS REQUIRED Although you will be delegating IT support requests coming into the Service Desk you will not need an IT background. The most important skills are having excellent communication, organisational and delegation skills. You will also need to be a quick learner and use your initiative and growing experience to prioritise IT support requests in order of urgency. SALARY: £25,000 per annum LOCATION: London JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Helpdesk Coordinator/ Office Administrator who has excellent administrative, organisational, communication and delegation skills. Working as the Helpdesk Coordinator / Office Administrator you will be the first point of contact for all IT support request emails and telephone calls coming into the Help Desk. As the Helpdesk Coordinator / Office Administrator you will log all requests and the allocate the job to the most appropriate Technical Support Team Member to resolve. A major part of the role is to quickly prioritise support tickets in order of urgency. Initially you will have the support of the management team to help you understand each support tickets level of urgency. In addition to delegating IT support tickets you will also provide a high level of customer support to all clients contacting the office. You will also provide general office administrative support. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties as the Helpdesk Coordinator / Office Administrator include: Ensuring the smooth running of the office including, dealing with all facilities issues, liaising with facilities support contractors, accepting and processing deliveries and post, ordering and maintaining office supplies Maintaining accurate records within the company's management systems Managing the order lifecycle, from preparing and distribution of quotes, to ensuring that parts arrive for engineer visits and projects Managing staff rotas Scheduling engineers to attend client visits Booking and organising travel and accommodation Acting as an overflow for incoming calls to the helpdesk Assisting with the management and recording of customer assets and maintaining accurate records within the company's management systems Monitoring support call progress and ensuring that the company achieves its customer SLA's Liaising with customers and engineers to ensure that tickets are being resolved in a timely manner Act as a first point of escalation for customer enquiries and complaints Assisting engineers and senior management with general administrative duties Any other duties within the competency of the post holder CANDIDATE REQUIREMENTS Excellent and proven organisational and administrative skills Excellent communication skills A polite and patient telephone manner Ability to work under pressure and manage several competing priorities at the same time A dedication to delivering a high standard of customer service and proactive support An enthusiasm to develop a career in the field of IT and ability to demonstrate a clear interest in this area HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P10616 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

Job Title : Hub Support and Reception Administrator Responsible To: Hub Support and Reception Team Leader Accountable To: Shared Services Manager - The Hub Hybrid Working Pattern: Three office working days, two working from home Our Values Fulfilling Lives is our core purpose Every one of us makes a difference is the belief that drives us Caring, Passionate and Teamwork are the values that underpin everything we do Job Summary: The Hub Support and Reception team is a crucial part of the Shared Services Hub team. They deliver a friendly, approachable, professional and knowledgebase service to our care home and support team colleagues. The Hub Support and Reception team is the first point of contact for our care homes, supporting them with day-to-day queries and business critical tasks. The team is focused on ensuring our care home colleagues can dedicate their time to residents, whilst they support them with any background administrative tasks. Building strong relationships within the organisation is vital. They also manage the corporate switchboard for all external callers to Care UK and it is therefore vital that they provide an excellent 1st impression of the organisation. Key Accountabilities: The Hub Support and Reception Administrator must have an excellent telephone manner and ability to build rapport easily. They must be able to effectively manage a number of shared inboxes and either resolve the query or direct it to the relevant department in a timely manner. Alongside training, the Hub Support and Reception Administrator will be responsible for ensuring their knowledge and understanding of central team functions and tasks is up to date; to ensure they are providing accurate information at all times. The Hub Support and Reception Administrator will need to contribute towards overall team targets and individual performance will be monitored, to support in arranging relevant training and coaching. The Hub Support and reception Administrator must be competent in using Microsoft systems such as Word, Excel and Powerpoint alongside Outlook and our internal systems. Key Role Responsibilities: Showing empathy and understanding on every call and email and having the ability to remain professional, regardless of the nature of the call To resolve as many queries at first touch as possible The ability to work under pressure and in a fast-paced environment The ability to multi-task; handling inbound/outbound post whilst attending to visitors in reception Building excellent internal working relationships Ability to work on your own initiative and identifying when issues need to be escalated to the Hub Support and Reception Team Leader An effective communicator, both verbally and written To log new queries accurately and in a timely manner For achieving Key Performance Indicators and Service Level Agreements Ability to adapt to a changing environment and react to business-critical requests appropriately Customer Care The operational teams, our residents and all visitors to our care homes are our customers. Therefore every person working in the Helpdesk team is a key component in the package of services that is provided to the care homes. Our service will be delivered in a timely fashion with a can-do attitude to ensure that residents live in an environment that is safe, clean, welcoming and above all is reflective of the quality care that underpins Care UK's business. Here's what you can benefit from working with Care UK: Wagestream - a money management app that gives you instant access to your pay Award Winning Care Provider (Residential Care Provider of the Year - Health Investor Awards 2022 & more) Long service awards Discounted gym membership Competitive refer a friend bonus GEM Awards - we recognise colleagues who go the extra mile Hundreds of online and in-store discounts Cycle 2 work scheme Annual purchase holiday scheme Wellbeing support Pension contribution

JOB TITLE: SCCM administrator LOCATION: Aldermaston, Hybrid SALARY: £48,000 WORKING HOURS: Standard office hours You must be a British national to apply of this role. This is due to the nature of the client and the clearances required Holding SC or DV clearance is a bonus, candidates eligible to go through the clearance will also be considered Job Role Overview * Under general supervision, able to use SCCM add systems to collections, create update packages and create packages for 3rd party software * Create complex and dynamic collections, advertisements, queries, reports, other technical documents as required and manage local and remote site boundaries, site systems, site roles, inter-site dependencies and communication * Provides tactical troubleshooting of systems problems with support of senior technicians * Provide support and in-depth troubleshooting to any and all issues related to the SCCM infrastructure or functionality * Configure, deploy, and maintain server or application infrastructure interfaces with vendors as needed * Participates in planning and execution of new systems implementation/deployment * May Develop and maintain intermediate/average programs or scripts, including ongoing maintenance of existing Scripting library * Under direction, monitors systems performance and capacity and resolves issues * Plan, design, and implement software deployments via SCCM 2012 * Mentor and train junior level SCCM administrators * Assess existing SCCM 2012R2 infrastructure to provide recommendations, and research and integrate new technologies or upgrades that will improve the overall quality of service while reducing total cost of ownership Essential Role Criteria * 5+ years of overall related Systems Administration experience * In depth experience with Scripting to include, but not limited to, Windows PowerShell, and WQL (SCCM Query and Reporting language) * 5+ years in an Operations Support role for an Enterprise larger than 5000 desktops, 100 Servers * Practical, hands-on experience and demonstrable technical competence with administrative and operational tools * 5+ years' experience with SCCM, patch management, software deployment * Intune knowledge and SCCM/Intune Co-Management Desirables * Good working knowledge of SQL reporting * Knowledge of Packaging and Sequencing * Some Linux/Unix skills * Apple/Mac coding and Scripting knowledge * Knowledge of MSI packaging tools If you have the skill required, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

JOB TITLE: IT Systems Administrator REPORTING TO: Systems Administration Manager JOB SUMMARY Responsible for creation, execution and documentation of daily tasks which ensure the high performance and availability of the corporate network, Servers, operating systems and e-mail infrastructure. MAIN RESPONSIBILITIES Office 365, Windows, Active Directory and Server Infrastructure: Design and management of O365 services - Azure Active Directory, Teams, Intune, Security and Compliance. Virtualization deployment and administration - VMware and Azure. Extensive knowledge in Microsoft Windows Server & Desktop Operating Systems. Microsoft Windows Server Roles (Active Directory, DNS, DHCP and Group Policies) Plan, design, document and implement changes as required by the business. Management of Storage solution, Azure storage and AWS. To design, maintain and improve all automations and scripts used by the IT Department. Management and maintenance of Backup solutions. Knowledge of server hardware and firmware upgrades. E-mail Infrastructure/SharePoint: Experience with supporting anti-spam filtering, logging, email tracking and transport rules. To monitor and maintain a high level of performance, security and functionality and to report and rectify issues found. Query Exchange environment using the Office 365 command online tool. Requirement gathering and provisioning of SharePoint Online solutions. Must be able to Create SPO sites and subsites using the SPO admin center or Powershell. Management of SharePoint Permission using AD Security groups and SharePoint groups. An understanding of SharePoint Metadata/Term store, PowerApps and Power Automate. Experience in the following is desirable: Microsoft SQL. Server Monitoring System. Project management experience with ability to see projects through to the end. PowerShell and automation tools. Networking and troubleshooting experience. . PERSON SPECIFICATION The MCSE (Microsoft Certified Systems Engineer) or training/experience to the equivalent. Advanced PowerShell Scripting and automation experience At least 3 years of Azure Active Directory experience including system design, build and advanced fault diagnosis and rectification in an Azure AD hybrid environment. At least 3 years of Microsoft O365 suite experience (Exchange O365/Azure AD/SharePoint online) Prepared to work a weekly shift rotation of Early/Middle/Late shifts. Prepared to work outside of normal business hours as required. Prepared to join the out of hours on call rota (1 week in 8) Must be calm and logical in their approach

3rd Line / IT System Administrator Third Line Engineer Pontefract Up to £35,000 Your new roleWorking in a fast paced environment with time critical solutions required, this role is to support all areas of the business to ensure effective IT solutions are in place at all times. ResponsibilitiesSupporting the end user base with 1st/ 2nd/ 3rd line incident tickets Project Management work Supporting key business systems Performance management of business systems Performing hardware and software maintenance/upgrades where needed 3rd party Supplier management Documentation of software/systems Part of an on call, 24-hour team rota Maintaining a high degree of customer service Experience neededMicrosoft Windows Server Management (2012/2016/2019) Desktop PCs and Operating systems (Windows 10/8/7/XP).Active Directory, Group Policy, DNS, DHCP Networking and firewalls including VLANs, trunking, content filtering and application rules Cisco VOIP Telephone installs and maintenance Virtualisation technologies including Hyper-V and VMware vSphere Backup/DR technologies including Veeam ERP / Business Process Knowledge IT Security - Desktop/File & Folder/Network/Internet Retail EPOS experience Advanced hardware / Software diagnosis and fault finding skills Working under own initiative Flexible working hours, required to work out of hours Recording problems and their solutions for future reference Training users on new systems or software applications At least 5 years' experience in a similar role Highly motivated team player with the skills and ability to manage changing priorities Liaison with third parties to seek solutions. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

1st Line Support Engineer/Service Desk Analyst - Crawley, West Sussex £22,500 plus benefits & excellent training/career path - Initially 100% office based, but potential for hybrid working after training An exciting and growing manged service provider based in London and Crawley, seek a number of 1st Line Support Engineers/Service Desk Analysts to grow with their business and develop a long term career path with them. Core function of the 1st Line Support Engineer/Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer/Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible, but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the business. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer/Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer/Service Desk Analyst position: Connectwise. Solarwinds N-Able. Mimecast. Sophos. EDR. 1st Line Support Engineer/Service Desk Analyst - Crawley, West Sussex £22,500 plus benefits & excellent training/career path - Initially 100% office based, but potential for hybrid working after training

We have a great opportunity for Service Desk/Call Centre Administrator to join a large IT organisation based in Hampton, Peterborough. Hours: shift cover between 7am to 8:30pm. Working 2 weekends a month and getting the days back in the week if the weekend is worked. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrictions or British Passport. * Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. * Proactively keeping Customers informed on incident or request status and progress. * Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. * Adhering to Incident management procedures. * Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. * Keeping up to date with the current standard procedures. * Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. * Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager * Escalate potential problem issues with Problem and Incident Management. * Contributing to team meetings. * Educated to GCSE level or equivalent in Maths and English. * Good basic knowledge of IT platforms, equipment and applications. * Proven Customer service skills * Industry recognised qualifications in relevant area is desirable (ie MCP) * Up to 6 months remote support experience of the following is desirable but not essential * Understanding of the ITIL framework and knowledge of the various associated disciplines is desirable * Working to SLAs and KPIs and to be able to accurately describe their purpose is preferred. * Positive, enthusiastic and supportive individual. * Effective communication skills. * Ability to take ownership of and progress incidents to resolution. * Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner. * Ability to work under pressure and apply existing knowledge to unknown areas. * Ability to work in a team and to support team members. * Structured troubleshooting skills and inquisitive nature. * Passionate, professional, with a 'can-do' attitude at all times * Proactive thinking * Problem management and Problem solving If you are a charismatic Service Desk/Call Centre Administrator, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy

Morgan Hunt is an award winning, specialist recruitment consultancy, with more than 25 years of success as a leading market provider in a variety of industries in the public, private and not for profit sectors. We understand the benefits of flexible working, so we offer hybrid working options. We offer full autonomy and trust as we understand everyone works differently. Our management team understands how to help both experienced and new recruiters flourish, they're focused on results rather than KPI tracking. Our market leading CRM system will allow you to streamline your day. We have high growth plans; grow your individual desk and business as the company grows.Due to our vision of growth, we are recruiting a Associate Candidate to work alongside our IT Team here at Morgan Hunt. Salary between £20,500-£22,000 (Plus Bonus) The ideal candidate An experienced Candidate Consultant is ideal, but we can look at people who are driven, determined and excited by the challenge it may bring Those with Hospitality/ Retail/ Customer service experience, Administrators or recent Graduates will also be considered. Confident with undertaking Candidate Generation Good research skills and the desire to be an expert in your field Desire to develop relationships and ability to create rapport with people at all levels, face to face and on the phone Background in sales would be an advantage, but is not essential A great team player, willingness to go above and beyond to exceed expectations A sense of urgency, ability to work to deadlines Key role responsibilities Candidate Management Takes ownership of candidate pool generation through Targeted advertising and networking through LinkedIn and other relevant professional media sources Monitoring job boards Generating referrals Administrative compliance - effectively registering candidates to build candidate database Ensures that all aspects of candidate care, both prior to and post placement, are delivered to Morgan Hunt's standards - ensuring continuity of communication Benefits & Perks: We care about your well-being and want you to feel motivated and appreciated. To reward you for your hard work we have lots of Benefits & Perks. Fantastic Bonus Scheme Matched Pension contribution up to 5% Hybrid working options - A mixture of Homeworking and Offices Quarterly Awards with prizes varying from a bottle of champagne to International travel Summer and Christmas Party 1 additional day awarded for each full year's service- Maximum 5 additional days. Day off on your Morgan Hunt Birthday. Membership to GymPass which includes gyms, personal training and access to fitness & mental health apps All employees are eligible to receive free pension and investment advice on a quarterly basis through our partner Lemonade. Up to 28 Days Annual Leave Buy Additional Annual Leave- After 1 years' service, staff can purchase up to an additional 5 days holiday. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Exciting Opportunity: Junior IT System Administrator Join Our International Law Firm Client in Stockport £22,000-£28,000 D.O.E We are thrilled to present you with an exciting career opportunity with our prestigious international law firm client based in Stockport. As a leading recruitment agency in the IT sector, we have partnered with this esteemed organisation to seek an exceptional candidate for the position of Junior IT System Administrator. This role offers the chance to work within a dynamic environment, supporting the firm's cutting-edge IT infrastructure and contributing to its success on a global scale. About Our Client: Our client is a highly regarded international law firm known for their commitment to excellence, client satisfaction, and innovative approach to legal services. With a strong presence across multiple countries, they provide comprehensive legal expertise across various practice areas. Benefits Package: 28 Days Holiday Great career progression routs, clear development plans Staff discount Company events Company pension Sick pay Private Medical care Position Overview: As a Junior IT System Administrator, you will play a pivotal role in maintaining the smooth operation of our client's IT systems and infrastructure. Your responsibilities will include: Assisting with the installation, configuration, and maintenance of hardware, software, and network systems. Swiftly troubleshooting and resolving hardware, software, and network issues. Proactively monitoring system performance and implementing enhancements to optimise efficiency and minimise downtime. Collaborating with the IT team to identify areas for improvement and implementing necessary enhancements. Administering user accounts, permissions, and access rights. Documenting IT procedures, policies, and guidelines. Conducting regular system backups and ensuring data integrity and disaster recovery preparedness. Qualifications and Skills Beneficial to your application: 12 Months in a First Line Support Position Familiarity with network infrastructure, including LAN, WAN, routers, switches, and firewalls. Strong troubleshooting skills for hardware, software, and network-related issues. Basic knowledge of Active Directory, DNS, and DHCP. Excellent communication skills, both technical and non-technical. Proactive problem-solving abilities and the capacity to work independently and as part of a team. Active Directory and Group Policy Citrix Strong organisational and time management skills, with the ability to handle multiple tasks. If you possess a minimum of 12 months experience in a similar IT Support position, and are keen to take your career to the next level, please APPLY for immediate consideration with an up to date copy of your CV. Commutable from: Manchester, Greater Manchester, Stockport, Cheshire, Wilmslow, Cheadle, Handforth, Hazel Grove, denton, Ashton- under Lyne, Sale, Urmston, Stretford Key words: 1st Line, First Line, Service Desk, Help Desk, Support Desk, ICT Support, IT Support, 2nd Line, Second Line, IT Analyst, IT Support engineer, Sys Admin, Junior Sys Admin, Junior System Admin