This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
Nov 02, 2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
PHP Full Stack Developer
Salary up to £45,000 FTE (grade C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency
Become familiar with the company’s products and systems
Contribute to a range of development projects that the company are working on.
Working with their Operations and IT team to assist in the support of the company’s products
IT Information
All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer
Nov 02, 2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
PHP Full Stack Developer
Salary up to £45,000 FTE (grade C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency
Become familiar with the company’s products and systems
Contribute to a range of development projects that the company are working on.
Working with their Operations and IT team to assist in the support of the company’s products
IT Information
All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer
Salary: £157.50 - £293.63 p/w
Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break
Total hours per week: 37.50
Duration: 24 Months
Start Date: ASAP
About Good Energy
Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change.
Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions.
Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone.
The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the
As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation.
Apprenticeship summary
Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets.
Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to:
New user accounts setup (Active Directory/Exchange/Shortel telephony etc.)
Account permission modification (In line with approval process)
Remote deployment of software packages
Account retirement in accordance with leaver’s procedures
Provide application support including, but not limited to:
Responding to user queries
Investigating application errors
Escalate tickets to Senior Service Desk Analyst as required
Self-Manage assigned activities
Support the Service Desk and Governance Lead
Provide, to support Service Desk ticket resolution
Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload
Contribute to the creation, maintenance and continual improvement of service desk processes/documentation
At all times follow and support all relevant departmental policies, guidelines, processes and other documentation
Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself
Support the IT & Digital Department in other activities
Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer
Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues
Requirements and prospects
Desired skills
A passion for developing your Hardware/Software diagnosis and troubleshooting skills
Self-starter capability
Strong verbal and written communication skills
Experience of gathering key information to allow decisions to be taken
Attention to detail
Team player with strong interpersonal skills
Ability to promote a professional perception of the department to others
Ability to prioritise a varied and demanding workload to hit agreed deadlines
Confidence getting to grips with unfamiliar IT applications and software
Adaptability: able to thrive in an evolving work environment
Ability to work under pressure during times of high calls volumes and high impacting incidents.
Experience with Windows 7 and Windows 10
Personal qualities
Works in a way which role models our purpose & values:
Our Purpose: ‘Powering the choice of cleaner greener future, together’
Straightforward
We are straightforward in how we communicate with each other and get things done
Determined
We are determined and resilient, overcoming challenges to realise our purpose together
Inclusive
We value people’s differences and recognise the strength they give us when we work together
Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders
Desired qualifications
Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English.
All applicants will be required to complete initial assessments in Maths and English.
Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment.
Future prospects
May lead to permanent employment for the right candidate on completion of the apprenticeship.
An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms.
Things to consider
Driving licence preferable but not essential
You must be able to get to and from the place of work and college in a timely manner
Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience
To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course
Closing Date: Wednesday 2nd January 2019
Dec 12, 2018
Intern
Salary: £157.50 - £293.63 p/w
Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break
Total hours per week: 37.50
Duration: 24 Months
Start Date: ASAP
About Good Energy
Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change.
Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions.
Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone.
The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the
As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation.
Apprenticeship summary
Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets.
Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to:
New user accounts setup (Active Directory/Exchange/Shortel telephony etc.)
Account permission modification (In line with approval process)
Remote deployment of software packages
Account retirement in accordance with leaver’s procedures
Provide application support including, but not limited to:
Responding to user queries
Investigating application errors
Escalate tickets to Senior Service Desk Analyst as required
Self-Manage assigned activities
Support the Service Desk and Governance Lead
Provide, to support Service Desk ticket resolution
Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload
Contribute to the creation, maintenance and continual improvement of service desk processes/documentation
At all times follow and support all relevant departmental policies, guidelines, processes and other documentation
Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself
Support the IT & Digital Department in other activities
Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer
Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues
Requirements and prospects
Desired skills
A passion for developing your Hardware/Software diagnosis and troubleshooting skills
Self-starter capability
Strong verbal and written communication skills
Experience of gathering key information to allow decisions to be taken
Attention to detail
Team player with strong interpersonal skills
Ability to promote a professional perception of the department to others
Ability to prioritise a varied and demanding workload to hit agreed deadlines
Confidence getting to grips with unfamiliar IT applications and software
Adaptability: able to thrive in an evolving work environment
Ability to work under pressure during times of high calls volumes and high impacting incidents.
Experience with Windows 7 and Windows 10
Personal qualities
Works in a way which role models our purpose & values:
Our Purpose: ‘Powering the choice of cleaner greener future, together’
Straightforward
We are straightforward in how we communicate with each other and get things done
Determined
We are determined and resilient, overcoming challenges to realise our purpose together
Inclusive
We value people’s differences and recognise the strength they give us when we work together
Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders
Desired qualifications
Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English.
All applicants will be required to complete initial assessments in Maths and English.
Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment.
Future prospects
May lead to permanent employment for the right candidate on completion of the apprenticeship.
An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms.
Things to consider
Driving licence preferable but not essential
You must be able to get to and from the place of work and college in a timely manner
Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience
To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course
Closing Date: Wednesday 2nd January 2019
Job Purpose (a succinct summary):
Manage and monitor all installed systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of system and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify solutions and work with senior engineering team to resolve. Provide 1st and 2nd line desktop support. Provide basic server support. Liaise with vendors for and other IT personnel for problem resolution. Providing telephone support to our Helpdesk by answering calls and raising tickets on our system. Field service support for new PC installs and emergency issues.
Key Responsibilities/Accountabilities (a breakdown of Job Purpose):
Understanding of Microsoft Exchange 2013, 2010
Understanding of Microsoft Server OS 2008, 2008R2 and 2012R2
Understanding of Network devices – Switches (Cisco, Brocade), Firewalls
Understanding of Remote Desktop Services and applications
Understanding of Microsoft Office 365
Diagnosing and Resolving (local and remote) hardware and software faults,
keeping within defined service level agreements
2nd line Support and assistance
Escalation (if required) to VNOC Manager and senior engineering team
Pro-actively provide ongoing support of network and email systems
Ensure all site documentation is accurate and up to date.
Complete and submit all time sheets in a timely manner when required.
Check Support Desk email account and tickets in call logging system for
new calls.
Log all problems using the provided call logging system
Update all tickets allocated at each stage of the call, i.e. respond, update,
close etc.
Take ownership of problems, troubleshooting them whilst constantly liaising
with the client and completing all paper work involved
Adhere to all company procedures including site and field service
procedures.
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Key Attributes (a breakdown of the ‘people’ and ‘technical’ skills):
Highly motivated and focused team player
Demonstrate an understanding of technical ability proficient with an ITE1
up to ITE2 (1st and 2nd line) At least 12-18 months commercial IT Support experience in
MS Server and Desktops – MCITP.
Support of email systems for client (Exchange, Outlook)
Networking Admin skills
MS Office
Proven experience in installing, configuring and troubleshooting Windows 7, Windows 8 and Windows 10
Proven experience of troubleshooting GPO (group policy objects)
Experience of providing remote user support on the telephone and on
external client sites
Experience of troubleshooting Office 2007, 2010 and 2013
Experience in dealing with VIP users
Experience with virtualization for example – Vmware
Experience with monitoring systems
Good understanding of networking – OSI network layers, TCP/IP, DHCP
Understanding of data protection and data security
Demonstrate strong organisational skills
Have an understanding of what is required to communicate effectively
between various business levels both internally and externally (clients,
suppliers and vendors)
Exhibit time management skills
Attention to detail
Work well under pressure
Show flexibility - recognise that in line with client requests, from time to time
there could be a requirement to work outside of "normal" office hours.
Self-motivated and able to thrive in a fast moving, high pressure working
environment.
Client and team focused – understand the requirements of each
Demonstrate strong communication skills
Display a proactive approach
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Although not essential, it would be advantageous to have experience with the following:
Filesite software
Aderant software Mimecast
Note: The VNOC runs on a shift basis ranging from:
07:00 – 15:30
08:00 – 16:30
09:00 – 17:30
10:00 – 18:30
Your job description is a guidance as to performance and are not contractual terms
Nov 10, 2016
Full time
Job Purpose (a succinct summary):
Manage and monitor all installed systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of system and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify solutions and work with senior engineering team to resolve. Provide 1st and 2nd line desktop support. Provide basic server support. Liaise with vendors for and other IT personnel for problem resolution. Providing telephone support to our Helpdesk by answering calls and raising tickets on our system. Field service support for new PC installs and emergency issues.
Key Responsibilities/Accountabilities (a breakdown of Job Purpose):
Understanding of Microsoft Exchange 2013, 2010
Understanding of Microsoft Server OS 2008, 2008R2 and 2012R2
Understanding of Network devices – Switches (Cisco, Brocade), Firewalls
Understanding of Remote Desktop Services and applications
Understanding of Microsoft Office 365
Diagnosing and Resolving (local and remote) hardware and software faults,
keeping within defined service level agreements
2nd line Support and assistance
Escalation (if required) to VNOC Manager and senior engineering team
Pro-actively provide ongoing support of network and email systems
Ensure all site documentation is accurate and up to date.
Complete and submit all time sheets in a timely manner when required.
Check Support Desk email account and tickets in call logging system for
new calls.
Log all problems using the provided call logging system
Update all tickets allocated at each stage of the call, i.e. respond, update,
close etc.
Take ownership of problems, troubleshooting them whilst constantly liaising
with the client and completing all paper work involved
Adhere to all company procedures including site and field service
procedures.
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Key Attributes (a breakdown of the ‘people’ and ‘technical’ skills):
Highly motivated and focused team player
Demonstrate an understanding of technical ability proficient with an ITE1
up to ITE2 (1st and 2nd line) At least 12-18 months commercial IT Support experience in
MS Server and Desktops – MCITP.
Support of email systems for client (Exchange, Outlook)
Networking Admin skills
MS Office
Proven experience in installing, configuring and troubleshooting Windows 7, Windows 8 and Windows 10
Proven experience of troubleshooting GPO (group policy objects)
Experience of providing remote user support on the telephone and on
external client sites
Experience of troubleshooting Office 2007, 2010 and 2013
Experience in dealing with VIP users
Experience with virtualization for example – Vmware
Experience with monitoring systems
Good understanding of networking – OSI network layers, TCP/IP, DHCP
Understanding of data protection and data security
Demonstrate strong organisational skills
Have an understanding of what is required to communicate effectively
between various business levels both internally and externally (clients,
suppliers and vendors)
Exhibit time management skills
Attention to detail
Work well under pressure
Show flexibility - recognise that in line with client requests, from time to time
there could be a requirement to work outside of "normal" office hours.
Self-motivated and able to thrive in a fast moving, high pressure working
environment.
Client and team focused – understand the requirements of each
Demonstrate strong communication skills
Display a proactive approach
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Although not essential, it would be advantageous to have experience with the following:
Filesite software
Aderant software Mimecast
Note: The VNOC runs on a shift basis ranging from:
07:00 – 15:30
08:00 – 16:30
09:00 – 17:30
10:00 – 18:30
Your job description is a guidance as to performance and are not contractual terms
Rise Technical Recruitment Limited
Canterbury, Kent
£30'000- £40'000 + Technical Progression + Occasional Travel + Pension + Healthcare + flexi work Canterbury, Kent Do you have 2nd/3rd line support experience and looking to step up into a multinational business offering the chance to grow with new technology whilst within a stable and progressive environment? On offer is an amazing opportunity to join a leading business that will allow you ...... click apply for full job details
Jan 20, 2021
Full time
£30'000- £40'000 + Technical Progression + Occasional Travel + Pension + Healthcare + flexi work Canterbury, Kent Do you have 2nd/3rd line support experience and looking to step up into a multinational business offering the chance to grow with new technology whilst within a stable and progressive environment? On offer is an amazing opportunity to join a leading business that will allow you ...... click apply for full job details
Pure Resourcing Solutions Limited
Colchester, Essex
We are delighted to partner with a Law firm based in Colchester who are seeking an experienced Senior Support Engineer on a 12 month fixed term contract. What is the job? • Provide 2nd and 3rd Line support • Working on projects with the IT team • Supporting users in a Citrix and 365 environment • Improving the quality and efficiency of services and support delivery What do you need experience within? • S...... click apply for full job details
Jan 19, 2021
Contractor
We are delighted to partner with a Law firm based in Colchester who are seeking an experienced Senior Support Engineer on a 12 month fixed term contract. What is the job? • Provide 2nd and 3rd Line support • Working on projects with the IT team • Supporting users in a Citrix and 365 environment • Improving the quality and efficiency of services and support delivery What do you need experience within? • S...... click apply for full job details
My client is an expanding Cloud Based Solutions Provider. Due to recent growth and client wins, they are wanting to develop their support team with an additional person at 2nd line level. Suitable candidates will be educated to Graduate level (or equivalent) with a broad background in IT support but also a willingness to learn - the senior team are Cloud Solutions Specialists and are looking for s...... click apply for full job details
Jan 18, 2021
Full time
My client is an expanding Cloud Based Solutions Provider. Due to recent growth and client wins, they are wanting to develop their support team with an additional person at 2nd line level. Suitable candidates will be educated to Graduate level (or equivalent) with a broad background in IT support but also a willingness to learn - the senior team are Cloud Solutions Specialists and are looking for s...... click apply for full job details
WINTEL ANALYST/WINTEL SUPPORT/WINTEL ENGINEER/3RD LINE ENGINEER/THIRD LINE ENGINEER/VIRTULISATION ANALYST/SENIOR Support Engineer/INFRASTRUCTURE ENGINEER/SERVER ENGINEER/SENIOR Support Engineer/JUNIOR WINTEL/2ND/3RD LINE Wintel Analyst required to join a growing company based in Fleet to support a Windows Server estate and underlying Active Directory infrastructure. The chosen candidate will have strong experience across Windows Server, AD, Virtualisation (VMWare), Office 365 and Citrix. This an exciting opportunity to join a forward thinking business who strive on providing a high level of support. Duties: - Citrix environment - with a cloud based O365 migration upcoming - AD Support including GPO, DNS, Replication, DHCP and FSMO roles. - VM Ware Environment support - Server related support/troubleshooting - Working/Building new Servers both virtual and physical Key requirements: - Wintel Support Experience - Experience in latest VMware and Citrix versions/environments - Active Directory - extensive experience - Ability to identify strengths/weaknesses of alternative solutions - O365 - Strong communication skills If this sounds like the type of opportunity you would be interested or you would like to find out more please apply below. WINTEL ANALYST/WINTEL SUPPORT/WINTEL ENGINEER/3RD LINE ENGINEER/THIRD LINE ENGINEER/VIRTULISATION ANALYST/SENIOR Support Engineer/INFRASTRUCTURE ENGINEER/SERVER ENGINEER/SENIOR Support Engineer/JUNIOR WINTEL/2ND/3RD LINE
Jan 16, 2021
Full time
WINTEL ANALYST/WINTEL SUPPORT/WINTEL ENGINEER/3RD LINE ENGINEER/THIRD LINE ENGINEER/VIRTULISATION ANALYST/SENIOR Support Engineer/INFRASTRUCTURE ENGINEER/SERVER ENGINEER/SENIOR Support Engineer/JUNIOR WINTEL/2ND/3RD LINE Wintel Analyst required to join a growing company based in Fleet to support a Windows Server estate and underlying Active Directory infrastructure. The chosen candidate will have strong experience across Windows Server, AD, Virtualisation (VMWare), Office 365 and Citrix. This an exciting opportunity to join a forward thinking business who strive on providing a high level of support. Duties: - Citrix environment - with a cloud based O365 migration upcoming - AD Support including GPO, DNS, Replication, DHCP and FSMO roles. - VM Ware Environment support - Server related support/troubleshooting - Working/Building new Servers both virtual and physical Key requirements: - Wintel Support Experience - Experience in latest VMware and Citrix versions/environments - Active Directory - extensive experience - Ability to identify strengths/weaknesses of alternative solutions - O365 - Strong communication skills If this sounds like the type of opportunity you would be interested or you would like to find out more please apply below. WINTEL ANALYST/WINTEL SUPPORT/WINTEL ENGINEER/3RD LINE ENGINEER/THIRD LINE ENGINEER/VIRTULISATION ANALYST/SENIOR Support Engineer/INFRASTRUCTURE ENGINEER/SERVER ENGINEER/SENIOR Support Engineer/JUNIOR WINTEL/2ND/3RD LINE
LINUX SYSTEMS 2ND LINE SUPPORT PORTSMOUTH Spring Technology are currently recruiting for one of our leading Global Clients. Our client are looking for a Senior 2nd Line Support with strong LINUX experience on a 12 month contract Based in Portsmouth, the client require you to hold SC Clearance Your Role: Your position will be a 2nd line support Engineer supporting an user environment of over 30,000,your wor...... click apply for full job details
Jan 15, 2021
Contractor
LINUX SYSTEMS 2ND LINE SUPPORT PORTSMOUTH Spring Technology are currently recruiting for one of our leading Global Clients. Our client are looking for a Senior 2nd Line Support with strong LINUX experience on a 12 month contract Based in Portsmouth, the client require you to hold SC Clearance Your Role: Your position will be a 2nd line support Engineer supporting an user environment of over 30,000,your wor...... click apply for full job details
IT Support Analyst - Service Desk Analyst - Technical Analyst - 1st - 3rd level Support Engineer - Technical Support - Service Desk Support Engineer - MS Office 36 - Windows Server 2008 - 2016 - Active Directory - Exchange - Windows 10 Support and Installation with previous supervisory experience is required for a financial Service client based in Epsom Surrey. I am looking for an IT Service Desk Analyst - Service Desk Support Engineer who is ITIL V3/4 Foundation qualified with previous supervisory experience who can join an in-house support team to provide technical support across the business and happy to undertake from First to Third line support duties. The IT Support Analysts provide 1st line support for all incidents and service requests and also 2nd - 3rd line for all systems and applications supported by the Service Desk. You will be working to strict Service Level Agreements (SLA's) following ITIL processes and working Monday - Friday on a rotating shift pattern. The shifts are 7:00am to 3:30pm, 8:00am to 4:30pm and 9:30am to 6:00pm plus 1 in 4 Saturdays. The duties and responsibilities of the IT Support Analyst include working as a senior member of the Service Desk team providing an escalation point to other Service Desk Analysts, coaching, mentoring and training to the team. The main duties are : Log, manage and resolve incidents and support requests within agreed timescales Keep detailed, accurate and consistent records for the team calls to ensure they are updated regularly and that the customer is kept informed Ensure the customer is satisfied with the resolution of the call prior to closure Refer all requests that cannot be directly resolved to the appropriate person or service provider Escalate any problems, major incidents, issues or complaints as appropriate and support, coach and assist other team members Windows Operating Systems including Windows 2016 server and Windows 10 desktop Microsoft Office 365 Exchange 2010 & Active Directory LANDesk Service Management suite Cisco CUCM, CCX + Unity and RAS plus Juniper Systems Bloomberg and online Banking Systems Support of hardware including desktops, laptops & Printers plus networking Essential experience: ITIL V3/4 Foundation plus SDI Service Desk Analyst or equivalent Experience of working as a senior member of the Service Desk team providing an escalation point to other Service Desk Analysts, coaching, mentoring and training to the team. Detailed knowledge and understanding of Incident, Problem and Service Request management processes - ideally using LANDesk Service Management Suite Solid experience of working in a busy IT Service Desk environment in a technical customer-facing role Experience providing 1st to 3rd line technical support via telephone, email, remote and desk-side support Demonstrable troubleshooting and problem resolution skills and working to strict Service Level Agreements (SLA's) following ITIL processes Strong experience of Microsoft Windows platform including Windows 7 support and installation, Microsoft Office 365, supporting end users of Microsoft Exchange with Outlook Windows Server + Active Directory and other account administration experience Although the role is in Epsom, Surrey you MUST be car driver but there plenty of on-site parking and you will be working in a modern spacious business environment with numerous on-site facilities. They can offer a competitive Salary and good company benefits as an IT Support Analyst - Service Desk Analyst - Technical Support Engineer - Service Desk Support Engineer based in Epsom Surrey - Please send me your CV for a swift response!
Jan 15, 2021
Full time
IT Support Analyst - Service Desk Analyst - Technical Analyst - 1st - 3rd level Support Engineer - Technical Support - Service Desk Support Engineer - MS Office 36 - Windows Server 2008 - 2016 - Active Directory - Exchange - Windows 10 Support and Installation with previous supervisory experience is required for a financial Service client based in Epsom Surrey. I am looking for an IT Service Desk Analyst - Service Desk Support Engineer who is ITIL V3/4 Foundation qualified with previous supervisory experience who can join an in-house support team to provide technical support across the business and happy to undertake from First to Third line support duties. The IT Support Analysts provide 1st line support for all incidents and service requests and also 2nd - 3rd line for all systems and applications supported by the Service Desk. You will be working to strict Service Level Agreements (SLA's) following ITIL processes and working Monday - Friday on a rotating shift pattern. The shifts are 7:00am to 3:30pm, 8:00am to 4:30pm and 9:30am to 6:00pm plus 1 in 4 Saturdays. The duties and responsibilities of the IT Support Analyst include working as a senior member of the Service Desk team providing an escalation point to other Service Desk Analysts, coaching, mentoring and training to the team. The main duties are : Log, manage and resolve incidents and support requests within agreed timescales Keep detailed, accurate and consistent records for the team calls to ensure they are updated regularly and that the customer is kept informed Ensure the customer is satisfied with the resolution of the call prior to closure Refer all requests that cannot be directly resolved to the appropriate person or service provider Escalate any problems, major incidents, issues or complaints as appropriate and support, coach and assist other team members Windows Operating Systems including Windows 2016 server and Windows 10 desktop Microsoft Office 365 Exchange 2010 & Active Directory LANDesk Service Management suite Cisco CUCM, CCX + Unity and RAS plus Juniper Systems Bloomberg and online Banking Systems Support of hardware including desktops, laptops & Printers plus networking Essential experience: ITIL V3/4 Foundation plus SDI Service Desk Analyst or equivalent Experience of working as a senior member of the Service Desk team providing an escalation point to other Service Desk Analysts, coaching, mentoring and training to the team. Detailed knowledge and understanding of Incident, Problem and Service Request management processes - ideally using LANDesk Service Management Suite Solid experience of working in a busy IT Service Desk environment in a technical customer-facing role Experience providing 1st to 3rd line technical support via telephone, email, remote and desk-side support Demonstrable troubleshooting and problem resolution skills and working to strict Service Level Agreements (SLA's) following ITIL processes Strong experience of Microsoft Windows platform including Windows 7 support and installation, Microsoft Office 365, supporting end users of Microsoft Exchange with Outlook Windows Server + Active Directory and other account administration experience Although the role is in Epsom, Surrey you MUST be car driver but there plenty of on-site parking and you will be working in a modern spacious business environment with numerous on-site facilities. They can offer a competitive Salary and good company benefits as an IT Support Analyst - Service Desk Analyst - Technical Support Engineer - Service Desk Support Engineer based in Epsom Surrey - Please send me your CV for a swift response!
Harvey Nash IT Recruitment UK
Antrim, County Antrim
Desktop Support Analyst A Leading F/S business are looking to hire a Desktop Support Engineer to work in their Helpdsk and Desktop Team in Belfast. 6 month contract - paying max of £170 a day (PAYE or UMBRELLA only) You will be supporting approximately 19,000+ users with over 25,000 desktops, plus laptop and Corporate Mobile devices. A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses. The Service Desk currently provides coverage 24x7 from Sunday to Friday and implements a follow the Sun model, so shift work will be included. This role will suit someone who has a good support background alongside strong people management skills, and wants to progress into a more high profile role on a busy Trading Floor/Banking environment. In addition, they will be required to ensure the response levels for the Premium Client Service Centre's phone systems and incident management queues are maintained. This may require escalation to other teams, both internal and external in order to deliver the expected level of service for the Business. Key Responsibilities and Performance Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, dealing with and resolving as many desktop issues as possible over the phone and by remote console Directly assist clients with any end-user issue for general faults, request identification and resolution Dealing with customer non-fault related requests eg Moves, Changes and Installations, data and application access, including setting up for new hires for technology requirements. Take the lead on particular tasks or projects affecting our clients, manage and report on progress to service desk group manager and/or Senior Management as required. As the team specialist, there will be an expectation on the individual to show leadership and take on ad-hoc projects whilst working on BAU. Update team tasks on the SharePoint, compile the agenda for the Team meetings. Core Role Competencies Technical Knowledge: Familiar with different Operating systems including but not limited to XP/Win7/Win10/Mac and also MS Office Professional (all flavours) Processes/Procedures: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, making adjustments or recommending reengineering improvements. Qualifications Desirable Microsoft Qualifications Other IT Support based qualifications/training ITIL qualifications Skills/Experience Levels You have good communication, presentation, and analytical skills with the ability to articulate to stakeholders You are enthusiastic, willing to learn and you love sharing your knowledge with the team You work independently and are self-directed. Desirable skills/Experience Helpdesk/Call Management system Citrix Environment VDI (Virtual Desktop Infrastructure) Active Directory Trade floor/Investment Banking Support Experience Market Data ( Reuters, Bloomberg, etc...) experience Trading applications, such as MMI, Market View, Trading Technologies Mobile Apps (Blackberry Work; Blackberry Access; Blackberry Connect) MS Outlook/Exchange Development Value Exposure to the demanding Front Office business environment Increase in technical support knowledge with current Trading applications.
Jan 15, 2021
Contractor
Desktop Support Analyst A Leading F/S business are looking to hire a Desktop Support Engineer to work in their Helpdsk and Desktop Team in Belfast. 6 month contract - paying max of £170 a day (PAYE or UMBRELLA only) You will be supporting approximately 19,000+ users with over 25,000 desktops, plus laptop and Corporate Mobile devices. A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses. The Service Desk currently provides coverage 24x7 from Sunday to Friday and implements a follow the Sun model, so shift work will be included. This role will suit someone who has a good support background alongside strong people management skills, and wants to progress into a more high profile role on a busy Trading Floor/Banking environment. In addition, they will be required to ensure the response levels for the Premium Client Service Centre's phone systems and incident management queues are maintained. This may require escalation to other teams, both internal and external in order to deliver the expected level of service for the Business. Key Responsibilities and Performance Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, dealing with and resolving as many desktop issues as possible over the phone and by remote console Directly assist clients with any end-user issue for general faults, request identification and resolution Dealing with customer non-fault related requests eg Moves, Changes and Installations, data and application access, including setting up for new hires for technology requirements. Take the lead on particular tasks or projects affecting our clients, manage and report on progress to service desk group manager and/or Senior Management as required. As the team specialist, there will be an expectation on the individual to show leadership and take on ad-hoc projects whilst working on BAU. Update team tasks on the SharePoint, compile the agenda for the Team meetings. Core Role Competencies Technical Knowledge: Familiar with different Operating systems including but not limited to XP/Win7/Win10/Mac and also MS Office Professional (all flavours) Processes/Procedures: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, making adjustments or recommending reengineering improvements. Qualifications Desirable Microsoft Qualifications Other IT Support based qualifications/training ITIL qualifications Skills/Experience Levels You have good communication, presentation, and analytical skills with the ability to articulate to stakeholders You are enthusiastic, willing to learn and you love sharing your knowledge with the team You work independently and are self-directed. Desirable skills/Experience Helpdesk/Call Management system Citrix Environment VDI (Virtual Desktop Infrastructure) Active Directory Trade floor/Investment Banking Support Experience Market Data ( Reuters, Bloomberg, etc...) experience Trading applications, such as MMI, Market View, Trading Technologies Mobile Apps (Blackberry Work; Blackberry Access; Blackberry Connect) MS Outlook/Exchange Development Value Exposure to the demanding Front Office business environment Increase in technical support knowledge with current Trading applications.
WINTEL ANALYST/WINTEL SUPPORT/WINTEL ENGINEER/3RD LINE ENGINEER/THIRD LINE ENGINEER/VIRTULISATION ANALYST/SENIOR SUPPORT ENGINEER/INFRASTRUCTURE ENGINEER/SERVER ENGINEER/SENIOR SUPPORT ENGINEER/JUNIOR WINTEL/2ND/3RD LINE Wintel Analyst required to join a growing company based in Fleet to support a Windows Server estate and underlying Active Directory infrastructure...... click apply for full job details
Jan 15, 2021
Full time
WINTEL ANALYST/WINTEL SUPPORT/WINTEL ENGINEER/3RD LINE ENGINEER/THIRD LINE ENGINEER/VIRTULISATION ANALYST/SENIOR SUPPORT ENGINEER/INFRASTRUCTURE ENGINEER/SERVER ENGINEER/SENIOR SUPPORT ENGINEER/JUNIOR WINTEL/2ND/3RD LINE Wintel Analyst required to join a growing company based in Fleet to support a Windows Server estate and underlying Active Directory infrastructure...... click apply for full job details
System Support/Systems Analyst/Desktop Support Analyst/Sole IT Engineer/2nd Line Support Technician /IT Technician / IT Support Engineer / IT Service Engineer / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support /Senior IT Support Type - Fixed Term Contract (6 months initially) Location - Guildford Salary - Up to £31,000 per annum System Support/Systems...... click apply for full job details
Jan 14, 2021
Full time
System Support/Systems Analyst/Desktop Support Analyst/Sole IT Engineer/2nd Line Support Technician /IT Technician / IT Support Engineer / IT Service Engineer / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support /Senior IT Support Type - Fixed Term Contract (6 months initially) Location - Guildford Salary - Up to £31,000 per annum System Support/Systems...... click apply for full job details
Purpose: The individual will work as part of CFG's Service Desk team which is responsible for supporting and maintaining IT systems and providing efficient desktop support to all business users. The role will be part of a team providing a consistently high level of technical customer service to CFG employees. Accountabilities with Key Outcomes: Business Support As part of the Service Desk team, you will be part of a team be providing a high level of support to global users. Customer Service As the single point of contact for all IT related matters for the business, the Service Desk handles all incoming queries and help requests from end users. You will provide day to day technical support in an effective and timely manner as part of a Service Desk team. Technical Support & Troubleshooting As the single point of contact, the Service Desk Analyst will attempt to resolve technical issues as they arrive where possible. Management of escalated tickets, following through to completion ensuring regular feedback is provided to client through the lifecycle of logged tickets Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices Provide technical expertise and assistance on ad-hoc assignments Matchday Support The position will be part of a team who are responsible for providing IT Support for MCFC & MCWFC fixtures. Knowledge, Skills and Experience: Essential Minimum 3-5 years' experience in a 2nd Line Support position Knowledge of Service Management processes e.g. ITIL Excellent level of customer service and demonstratable experience of dealing with senior members of staff Demonstratable experience of following policies and procedures in a consistent manner Previous experience operating within a Service Desk environment and team, supporting users remotely and managing tickets through an Incident Management tool Ability to prioritise and manage workload effectively, managing several open Incidents/Problems and projects simultaneously Excellent all-round knowledge of Windows and MacOS desktop operating Systems, with specific recent support experience in Windows 10 Excellent support experience with mobile devices e.g. tablets and smartphones running iOS Demonstrate security conscious practices Working knowledge of current and legacy hardware platforms Strong background in supporting full Microsoft Office suite on Windows and Mac platforms, with recent support in Office 2016/365 Good operational knowledge of Office 365 administration Good Knowledge of TCP/IP and Network configuration at a Desktop OS level Enterprise level support of Active Directory and Exchange for troubleshooting, configuration and administration activities Previous experience in the creation of technical support documentation Previous experience of providing technical support for business IT systems Desirable Good knowledge of SharePoint administration Good knowledge of Windows Server Operating systems Working knowledge of MS PowerShell Experience in delivering support across multiple locations Experience with Microsoft Intune Device Management Exposure to Infrastructure technologies - Server and Networks etc Completed security related certification/s Completed ITIL Foundation v3 certificate Experience with event support Experience of using Microsoft Deployment tools Job Impact/Influence Measures: Direct impact on IT service levels. The Service Desk performance is reported on using various metrics including, response times, fix times and SLA fulfilment. Direct impact on IT reputation. The Service Desk is the single point of contact for all IT matters, a lot of users will only ever interact with members of the SD team, so it is important that an excellent consistent service is provided. Direct impact on event success - ensuring specialist technical systems are maintained, online, and capable of supporting a live stadium event Indirect impact on sporting success - by delivering the best technical solutions available to allow improved team performance. Decision-making Authority: The role is not expected to have decision-making authority. City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. Employment is subject to the provision of proof of eligibility to work in the UK. The City Football Group is fully committed to safeguarding children and other vulnerable people across our business. As such, appointment to this post may be subject to Safer Recruitment processes including a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up the role. Closing date: 4 th January 2021
Jan 13, 2021
Full time
Purpose: The individual will work as part of CFG's Service Desk team which is responsible for supporting and maintaining IT systems and providing efficient desktop support to all business users. The role will be part of a team providing a consistently high level of technical customer service to CFG employees. Accountabilities with Key Outcomes: Business Support As part of the Service Desk team, you will be part of a team be providing a high level of support to global users. Customer Service As the single point of contact for all IT related matters for the business, the Service Desk handles all incoming queries and help requests from end users. You will provide day to day technical support in an effective and timely manner as part of a Service Desk team. Technical Support & Troubleshooting As the single point of contact, the Service Desk Analyst will attempt to resolve technical issues as they arrive where possible. Management of escalated tickets, following through to completion ensuring regular feedback is provided to client through the lifecycle of logged tickets Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices Provide technical expertise and assistance on ad-hoc assignments Matchday Support The position will be part of a team who are responsible for providing IT Support for MCFC & MCWFC fixtures. Knowledge, Skills and Experience: Essential Minimum 3-5 years' experience in a 2nd Line Support position Knowledge of Service Management processes e.g. ITIL Excellent level of customer service and demonstratable experience of dealing with senior members of staff Demonstratable experience of following policies and procedures in a consistent manner Previous experience operating within a Service Desk environment and team, supporting users remotely and managing tickets through an Incident Management tool Ability to prioritise and manage workload effectively, managing several open Incidents/Problems and projects simultaneously Excellent all-round knowledge of Windows and MacOS desktop operating Systems, with specific recent support experience in Windows 10 Excellent support experience with mobile devices e.g. tablets and smartphones running iOS Demonstrate security conscious practices Working knowledge of current and legacy hardware platforms Strong background in supporting full Microsoft Office suite on Windows and Mac platforms, with recent support in Office 2016/365 Good operational knowledge of Office 365 administration Good Knowledge of TCP/IP and Network configuration at a Desktop OS level Enterprise level support of Active Directory and Exchange for troubleshooting, configuration and administration activities Previous experience in the creation of technical support documentation Previous experience of providing technical support for business IT systems Desirable Good knowledge of SharePoint administration Good knowledge of Windows Server Operating systems Working knowledge of MS PowerShell Experience in delivering support across multiple locations Experience with Microsoft Intune Device Management Exposure to Infrastructure technologies - Server and Networks etc Completed security related certification/s Completed ITIL Foundation v3 certificate Experience with event support Experience of using Microsoft Deployment tools Job Impact/Influence Measures: Direct impact on IT service levels. The Service Desk performance is reported on using various metrics including, response times, fix times and SLA fulfilment. Direct impact on IT reputation. The Service Desk is the single point of contact for all IT matters, a lot of users will only ever interact with members of the SD team, so it is important that an excellent consistent service is provided. Direct impact on event success - ensuring specialist technical systems are maintained, online, and capable of supporting a live stadium event Indirect impact on sporting success - by delivering the best technical solutions available to allow improved team performance. Decision-making Authority: The role is not expected to have decision-making authority. City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. Employment is subject to the provision of proof of eligibility to work in the UK. The City Football Group is fully committed to safeguarding children and other vulnerable people across our business. As such, appointment to this post may be subject to Safer Recruitment processes including a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up the role. Closing date: 4 th January 2021
Client Server Ltd.
Senior Infrastructure Engineer (Windows VMware Networking Citrix MCSA MCSE MCP). Utilise and develop your Senior Infrastructure Engineer skills within a supportive and friendly company that will continually encourage you to learn new skills. You'll be facing daily technical challenges, taking ownership of issues and seeing them through to resolution allowing you to reach your full potential. Leading technology service provider within the financial space is seeking an Senior Infrastructure Engineer to work as part of the Service Desk team and provide 2nd line technical support. Your day to day responsibilities will include; managing user expectations and ensuring user satisfaction, escalating incidents to the relevant teams and ensuring all incidents are logged and seen through to resolution. Based in central London, you will be joining an exciting company that are passionate about supporting and developing their employees, enabling them to reach their full potential. Requirements: *Previous Infrastructure Engineer experience *Must hold a valid certification in at least one of the following: MCSA, MCSE, MCP, CCNA, CCNP, VCA, VCP, CCA, CCA, CCEE *Good knowledge of the Microsoft Windows technology stack including Active Directory, Desktop, Windows Server and VMware *Strong problem solving skills *Excellent communication skills *Desirable: Citrix, SCCM, Powershell As a Senior Infrastructure Engineer you can expect to earn a competitive salary (up to £55k) plus benefits. Apply today or call to have a confidential discussion about this Senior Infrastructure Engineer role.
Feb 15, 2019
Client Server Ltd.
Senior Infrastructure Engineer (Windows VMware Networking Citrix MCSA MCSE MCP). Utilise and develop your Senior Infrastructure Engineer skills within a supportive and friendly company that will continually encourage you to learn new skills. You'll be facing daily technical challenges, taking ownership of issues and seeing them through to resolution allowing you to reach your full potential. Leading technology service provider within the financial space is seeking an Senior Infrastructure Engineer to work as part of the Service Desk team and provide 2nd line technical support. Your day to day responsibilities will include; managing user expectations and ensuring user satisfaction, escalating incidents to the relevant teams and ensuring all incidents are logged and seen through to resolution. Based in central London, you will be joining an exciting company that are passionate about supporting and developing their employees, enabling them to reach their full potential. Requirements: *Previous Infrastructure Engineer experience *Must hold a valid certification in at least one of the following: MCSA, MCSE, MCP, CCNA, CCNP, VCA, VCP, CCA, CCA, CCEE *Good knowledge of the Microsoft Windows technology stack including Active Directory, Desktop, Windows Server and VMware *Strong problem solving skills *Excellent communication skills *Desirable: Citrix, SCCM, Powershell As a Senior Infrastructure Engineer you can expect to earn a competitive salary (up to £55k) plus benefits. Apply today or call to have a confidential discussion about this Senior Infrastructure Engineer role.
Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations.
Core working hours are to cover 8am-5pm, Mon-Fri.
As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits.
Reporting to the Service Desk Manager you will be:
• Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures
• Supporting software installation and maintenance, as well as technical support to staff
• Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime
• You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills.
• Communicating progress regarding on-going issues to staff in a timely manner
The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation.
We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies:
Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV)
Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy.
Is this the next challenge for you? Apply now!
Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer
About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.
We are an equal opportunity provider
Oct 29, 2018
Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations.
Core working hours are to cover 8am-5pm, Mon-Fri.
As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits.
Reporting to the Service Desk Manager you will be:
• Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures
• Supporting software installation and maintenance, as well as technical support to staff
• Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime
• You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills.
• Communicating progress regarding on-going issues to staff in a timely manner
The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation.
We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies:
Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV)
Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy.
Is this the next challenge for you? Apply now!
Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer
About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.
We are an equal opportunity provider
This role involves working within a small team to Office 365 / 0365 user support following a recent rollout. In the role you will provide 2nd line technical support to both office and remote based staff.
The key objectives are to provide phone and email based technical support to troubleshoot, log and progress hardware and software issues to resolution in an efficient and timely manner using an In-House ticketing system.
Escalation to 3rd party vendors, managing customer expectations and prioritising BAU and project workloads are also key in this senior role.
The Role
* Provide excellent phone and email based technical support where appropriate ensuring the end user is kept informed of progress.
* Logging and management of support calls to resolution
* Escalate support requests to appropriate members of the IT Support Team as required.
* Deploy PCs and associated peripherals including new installations and the upgrade/decommissioning of existing equipment.
* Install and configure operating systems to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Install and configure software to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Maintain deployed PC’s & back office servers across the business by carrying out routine planned maintenance and managed patch rollouts.
* Ensure process and good working practise is followed, suggesting improvements as and when identified.
* Assist in the compilation and management of technical documentation and procedures for both end users and other members of the IT Support Team.
* Plan, manage and deliver on time small projects assigned to you by the Systems & 1st Line Support Lead.
Skills
* 2 years minimum IT Helpdesk and Desktop Support experience
* VMware
* VLans
* Strong working knowledge of Microsoft based operating systems with emphasis on Office 365 / Windows 10 and Windows Server 2012
* Excellent understanding of PC hardware set-up and configuration
* Good TCP/IP experience and understanding of network fundamentals
* Experience with Microsoft Office products
* Hands on’ approach and a willingness to learn
* Flexible, pro-active approach
* Team player but can work alone without supervision
* Full driving licence and access to own transport
If you are an Support engineer looking for a new contract either apply online or if would like to find out about other Oracle opportunities please contact Craig Carnell on (url removed) or phone 01793437292
Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.
Outsource. Our People. Your Success.
Outsource UK is one of the country’s largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.
We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.
The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client’s and candidate’s needs.
Please visit our website (url removed)
Oct 29, 2018
This role involves working within a small team to Office 365 / 0365 user support following a recent rollout. In the role you will provide 2nd line technical support to both office and remote based staff.
The key objectives are to provide phone and email based technical support to troubleshoot, log and progress hardware and software issues to resolution in an efficient and timely manner using an In-House ticketing system.
Escalation to 3rd party vendors, managing customer expectations and prioritising BAU and project workloads are also key in this senior role.
The Role
* Provide excellent phone and email based technical support where appropriate ensuring the end user is kept informed of progress.
* Logging and management of support calls to resolution
* Escalate support requests to appropriate members of the IT Support Team as required.
* Deploy PCs and associated peripherals including new installations and the upgrade/decommissioning of existing equipment.
* Install and configure operating systems to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Install and configure software to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Maintain deployed PC’s & back office servers across the business by carrying out routine planned maintenance and managed patch rollouts.
* Ensure process and good working practise is followed, suggesting improvements as and when identified.
* Assist in the compilation and management of technical documentation and procedures for both end users and other members of the IT Support Team.
* Plan, manage and deliver on time small projects assigned to you by the Systems & 1st Line Support Lead.
Skills
* 2 years minimum IT Helpdesk and Desktop Support experience
* VMware
* VLans
* Strong working knowledge of Microsoft based operating systems with emphasis on Office 365 / Windows 10 and Windows Server 2012
* Excellent understanding of PC hardware set-up and configuration
* Good TCP/IP experience and understanding of network fundamentals
* Experience with Microsoft Office products
* Hands on’ approach and a willingness to learn
* Flexible, pro-active approach
* Team player but can work alone without supervision
* Full driving licence and access to own transport
If you are an Support engineer looking for a new contract either apply online or if would like to find out about other Oracle opportunities please contact Craig Carnell on (url removed) or phone 01793437292
Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.
Outsource. Our People. Your Success.
Outsource UK is one of the country’s largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.
We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.
The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client’s and candidate’s needs.
Please visit our website (url removed)
Austin Fraser a developed specialist recruitment consultancy which is growing rapidly and we are now recruiting for a senior support engineer to join our Reading Tech services team. This brand new role will report to the IT manager in Reading.
Austin Fraser is a fun and fast paced business, with priorities that may change often, so you’ll need to be comfortable adapting and supporting, as well helping problem solve situations with Sales and Operations across the business worldwide.
This is an exciting opportunity and a chance for you to be involved as we grow.
Benefits
* Pension scheme
* Holiday shop
* EAP programme
* Charity days
* Flexible working
* AF perks
* Office perks
* Life assurance
* Enhanced family leave
What you’ll be doing…
*
Receiving and responding to problems from customers via ticketing system, email, phone, and face to face, with a priority on 3rd line activities.
*
Identifying, researching, and resolving customer issues using available resources.
*
Following-up on customer problems not immediately resolved
*
Recommend solutions to fulfil requirements and solve problems
*
Proactive and innovation maintenance of infrastructure systems
*
Providing support to junior IT engineers
Who you’ll work with…
*
All Austin Fraser staff at all locations, UK, Germany and USA
*
Third party suppliers and outsourced support partners
You’ll need this experience…
*
Experience of supporting all levels of staff as part of a bigger team.
*
Dealing with escalations from junior support staff and acting as single point of contact.
*
Coaching IT team members
*
Providing 1st/2nd/3rd line technical support, with an emphasis on 3rd line network and server support
You’ll have these skills and attributes...
*
Administration experience of server operating systems - Microsoft 2012 server and Ubuntu
*
Active Directory, Group Policy, DNS, DHCP, file and print
*
Virtual Machines, VMware, Virtualbox
*
Google G Suite office platform
*
Able to support the Apple macOS
*
Able to support hardware of Apple iMac Pcs and MacBook laptops
*
Skilled in the use of Cisco Meraki, Switches, security appliances - CCNA
*
ITIL trained
*
GDPR aware
*
Excellent communication skills working with stakeholders across the business - willing to pick up the phone or walk to another’s desk when appropriate rather than sit behind email
*
Organised and effective, ability to multitask and prioritise
*
Willingness to coach and motivate your team, and to keep them informed
*
Willing to challenge status quo, curious, innovative, creative, continuous improvement mindset
*
Self motivated and pro-active
*
Ability to remain calm and professional in difficult circumstances
*
Excellent customer service skills
*
Confident with an outgoing personality
*
Team player
On top of that, you’ll be someone who...
*
Is a natural relationship builder, establish trust and respect
*
Gets stuck in, hands-on and “sleeves-rolled-up”
*
Be willing to travel across Europe and USA
*
Can solve problems and resolve issues quickly and objectively, doing what’s right for the business
*
Is willing to come to people for advice at the start of a process and keep updated throughout
*
Is able to identify opportunities and trends and take ownership for what we should be doing to minimise business risk and maximise business performance.
*
Is curious about how the business works and wants to expand knowledge of the business generally to feel truly connected with it
*
Has high personal standards and demonstrates unshakable integrity in all their professional dealings and interactions
And of course you’ll demonstrate our values in everything you do...
*
Earn it
*
Own It
*
Love it
Oct 29, 2018
Austin Fraser a developed specialist recruitment consultancy which is growing rapidly and we are now recruiting for a senior support engineer to join our Reading Tech services team. This brand new role will report to the IT manager in Reading.
Austin Fraser is a fun and fast paced business, with priorities that may change often, so you’ll need to be comfortable adapting and supporting, as well helping problem solve situations with Sales and Operations across the business worldwide.
This is an exciting opportunity and a chance for you to be involved as we grow.
Benefits
* Pension scheme
* Holiday shop
* EAP programme
* Charity days
* Flexible working
* AF perks
* Office perks
* Life assurance
* Enhanced family leave
What you’ll be doing…
*
Receiving and responding to problems from customers via ticketing system, email, phone, and face to face, with a priority on 3rd line activities.
*
Identifying, researching, and resolving customer issues using available resources.
*
Following-up on customer problems not immediately resolved
*
Recommend solutions to fulfil requirements and solve problems
*
Proactive and innovation maintenance of infrastructure systems
*
Providing support to junior IT engineers
Who you’ll work with…
*
All Austin Fraser staff at all locations, UK, Germany and USA
*
Third party suppliers and outsourced support partners
You’ll need this experience…
*
Experience of supporting all levels of staff as part of a bigger team.
*
Dealing with escalations from junior support staff and acting as single point of contact.
*
Coaching IT team members
*
Providing 1st/2nd/3rd line technical support, with an emphasis on 3rd line network and server support
You’ll have these skills and attributes...
*
Administration experience of server operating systems - Microsoft 2012 server and Ubuntu
*
Active Directory, Group Policy, DNS, DHCP, file and print
*
Virtual Machines, VMware, Virtualbox
*
Google G Suite office platform
*
Able to support the Apple macOS
*
Able to support hardware of Apple iMac Pcs and MacBook laptops
*
Skilled in the use of Cisco Meraki, Switches, security appliances - CCNA
*
ITIL trained
*
GDPR aware
*
Excellent communication skills working with stakeholders across the business - willing to pick up the phone or walk to another’s desk when appropriate rather than sit behind email
*
Organised and effective, ability to multitask and prioritise
*
Willingness to coach and motivate your team, and to keep them informed
*
Willing to challenge status quo, curious, innovative, creative, continuous improvement mindset
*
Self motivated and pro-active
*
Ability to remain calm and professional in difficult circumstances
*
Excellent customer service skills
*
Confident with an outgoing personality
*
Team player
On top of that, you’ll be someone who...
*
Is a natural relationship builder, establish trust and respect
*
Gets stuck in, hands-on and “sleeves-rolled-up”
*
Be willing to travel across Europe and USA
*
Can solve problems and resolve issues quickly and objectively, doing what’s right for the business
*
Is willing to come to people for advice at the start of a process and keep updated throughout
*
Is able to identify opportunities and trends and take ownership for what we should be doing to minimise business risk and maximise business performance.
*
Is curious about how the business works and wants to expand knowledge of the business generally to feel truly connected with it
*
Has high personal standards and demonstrates unshakable integrity in all their professional dealings and interactions
And of course you’ll demonstrate our values in everything you do...
*
Earn it
*
Own It
*
Love it
Our client, based on two sites between Andover and Winchester, is now looking to recruit a hands-on, experienced Operations Engineer to join their team on a permanent basis.
This is a hands on 2nd/3rd line technical support role to deliver high availability IT infrastructure, and to ensure continuous service to users by meeting or exceeding the performance indicators, as defined by service level agreements.
The successful candidate will have extensive technical experience of Microsoft Server, Citrix, VMware, Email (Exchange), Storage and Backup solutions. You will advise on technical solutions and be able to describe and articulate complex ideas for others to learn. You will adhere to ITIL v3 disciplines and have excellent organisational and time management skills requiring minimal supervision.
This is an ideal opportunity for a resourceful and highly skilled individual to join a committed team in a lively environment dedicated to providing high quality services and able to work under pressure.
Duties include:
- 2nd/3rd Line Technical Support for any service disruption, formulating recovery plans to return to service.
- Complete daily, weekly and monthly checks on core infrastructure services including Citrix, VMware, Security updates, Backups, Audits and Test
- Work as Technical project lead on the implementation of new, and upgrade of exisiting solutions.
- Raise and implement Requests for Change (RFC’s) and work on specialist projects with internal teams and external contractors.
- Produce and understand high quality technical documents to provide operational lifecycle support for the complex systems.
- You will be expected to work from both Andover and Winchester. Regular travel between these two main sites and minimal travel to other locations will be required.
Key Duties:
1. Provide 2nd/3rd line technical support for infrastructure solutions including but not limited to Microsoft, Citrix, VMware, Storage, Backup, Mobile and Cloud solutions.
2. Reporting to the Operations Manager on any service disruption and formulating recovery plans to return the service. Taking charge of a problem if limited management resources are available and reporting back any lessons learned and improvements that need to be implemented in future.
3. Produce and understand technical documents to provide operational lifecycle support for complex systems. All documents are to be maintained in the central SharePoint repository with version control. These will include system guides, user manuals, interface diagrams and Visio architecture documents.
4. Resolve calls as part of a team and identify improvements and trends to continually improve the service delivery.
5. Working with users and other IT staff to ensure we meet SLA’s and clearly communicate with minimal technical jargon on the resolution. Host workshops and training sessions to improve users/team knowledge.
6. Implement Requests for Change (RFC’s) and work on specialist projects with internal teams and external contractors. Ensure that User & System Acceptance Testing (UAT) is planned in advance and completed. Accurately assess the impact on change to the end users and take all precautions to minimize disruption and calls generated into the service desk from each change.
7. Complete routine daily, weekly and monthly checks on core infrastructure services including security updates, backups, audits, testing. Reports on service availability will be completed and reviewed with any issues reported to senior managers. Routine and emergency security patching will be deployed to ensure all threats are reduced.
ESSENTIAL QUALIFICATIONS AND EXPERIENCE:
* GCSE English Language and Maths or equivalent.
* Educated to degree level or have evidence of relevant IT operations experience.
* Microsoft MCSA or similar working experience in Windows 2008(and higher) Server.
* Strong knowledge of Windows Server environment, AD, GPO and WSUS.
* Network, Hardware, Virtualisation, Storage, LAN/WAN and System Architecture.
* Windows 7/10 Desktop deployment.
* Anti-virus and malware protection.
* Proven experience in PC, Server and Network Installation, reconfiguration, fault resolution, performance evaluation and improving.
* Proven experience in Microsoft Server 2008 & Active Directory domain management and Citrix administration
Oct 29, 2018
Our client, based on two sites between Andover and Winchester, is now looking to recruit a hands-on, experienced Operations Engineer to join their team on a permanent basis.
This is a hands on 2nd/3rd line technical support role to deliver high availability IT infrastructure, and to ensure continuous service to users by meeting or exceeding the performance indicators, as defined by service level agreements.
The successful candidate will have extensive technical experience of Microsoft Server, Citrix, VMware, Email (Exchange), Storage and Backup solutions. You will advise on technical solutions and be able to describe and articulate complex ideas for others to learn. You will adhere to ITIL v3 disciplines and have excellent organisational and time management skills requiring minimal supervision.
This is an ideal opportunity for a resourceful and highly skilled individual to join a committed team in a lively environment dedicated to providing high quality services and able to work under pressure.
Duties include:
- 2nd/3rd Line Technical Support for any service disruption, formulating recovery plans to return to service.
- Complete daily, weekly and monthly checks on core infrastructure services including Citrix, VMware, Security updates, Backups, Audits and Test
- Work as Technical project lead on the implementation of new, and upgrade of exisiting solutions.
- Raise and implement Requests for Change (RFC’s) and work on specialist projects with internal teams and external contractors.
- Produce and understand high quality technical documents to provide operational lifecycle support for the complex systems.
- You will be expected to work from both Andover and Winchester. Regular travel between these two main sites and minimal travel to other locations will be required.
Key Duties:
1. Provide 2nd/3rd line technical support for infrastructure solutions including but not limited to Microsoft, Citrix, VMware, Storage, Backup, Mobile and Cloud solutions.
2. Reporting to the Operations Manager on any service disruption and formulating recovery plans to return the service. Taking charge of a problem if limited management resources are available and reporting back any lessons learned and improvements that need to be implemented in future.
3. Produce and understand technical documents to provide operational lifecycle support for complex systems. All documents are to be maintained in the central SharePoint repository with version control. These will include system guides, user manuals, interface diagrams and Visio architecture documents.
4. Resolve calls as part of a team and identify improvements and trends to continually improve the service delivery.
5. Working with users and other IT staff to ensure we meet SLA’s and clearly communicate with minimal technical jargon on the resolution. Host workshops and training sessions to improve users/team knowledge.
6. Implement Requests for Change (RFC’s) and work on specialist projects with internal teams and external contractors. Ensure that User & System Acceptance Testing (UAT) is planned in advance and completed. Accurately assess the impact on change to the end users and take all precautions to minimize disruption and calls generated into the service desk from each change.
7. Complete routine daily, weekly and monthly checks on core infrastructure services including security updates, backups, audits, testing. Reports on service availability will be completed and reviewed with any issues reported to senior managers. Routine and emergency security patching will be deployed to ensure all threats are reduced.
ESSENTIAL QUALIFICATIONS AND EXPERIENCE:
* GCSE English Language and Maths or equivalent.
* Educated to degree level or have evidence of relevant IT operations experience.
* Microsoft MCSA or similar working experience in Windows 2008(and higher) Server.
* Strong knowledge of Windows Server environment, AD, GPO and WSUS.
* Network, Hardware, Virtualisation, Storage, LAN/WAN and System Architecture.
* Windows 7/10 Desktop deployment.
* Anti-virus and malware protection.
* Proven experience in PC, Server and Network Installation, reconfiguration, fault resolution, performance evaluation and improving.
* Proven experience in Microsoft Server 2008 & Active Directory domain management and Citrix administration
Job Description
In this role you will be responsible for:
Inbound and outbound support related telephone calls and emails from customers
Taking ownership of customer technical queries and manage these from inception to completion using the technical tools available to you
Troubleshooting and translating technical advice into easy to understand English
As required, escalate more complex technical challenges to senior technical team members
As the front line of support, deliver the ultimate customer service experience
To be successful in this role you will need to demonstrate the following skills:
You will be an authorised UK citizen or resident
Be a qualified or equivalently qualified tier 1 technical support person
Be prepared to enter into an intensive and ongoing training program upon commencement of the role
Be prepared to work harmoniously with a diverse group of highly motivated colleagues
Be able to display excellent verbal and written English skills
Technical Experience desired include but are not isolated to:
A sound understanding of technology including PCs, business IT platform networking, security software, thermal printer hardware, printer networking, SQL database administration, IT troubleshooting.
Have a sound practical understanding of Microsoft operating systems
Have intermediate or better MS Word, Excel and Outlook skills
Have used TeamViewer or similar technical support tool previously
Nice to have skills or experience would include:
A background in transport or logistics
A background in warehousing or outward goods dispatch processes
Multi-lingual abilities
Oct 29, 2018
Job Description
In this role you will be responsible for:
Inbound and outbound support related telephone calls and emails from customers
Taking ownership of customer technical queries and manage these from inception to completion using the technical tools available to you
Troubleshooting and translating technical advice into easy to understand English
As required, escalate more complex technical challenges to senior technical team members
As the front line of support, deliver the ultimate customer service experience
To be successful in this role you will need to demonstrate the following skills:
You will be an authorised UK citizen or resident
Be a qualified or equivalently qualified tier 1 technical support person
Be prepared to enter into an intensive and ongoing training program upon commencement of the role
Be prepared to work harmoniously with a diverse group of highly motivated colleagues
Be able to display excellent verbal and written English skills
Technical Experience desired include but are not isolated to:
A sound understanding of technology including PCs, business IT platform networking, security software, thermal printer hardware, printer networking, SQL database administration, IT troubleshooting.
Have a sound practical understanding of Microsoft operating systems
Have intermediate or better MS Word, Excel and Outlook skills
Have used TeamViewer or similar technical support tool previously
Nice to have skills or experience would include:
A background in transport or logistics
A background in warehousing or outward goods dispatch processes
Multi-lingual abilities
