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Black Sun Plc
Senior Desktop Support Analyst
Black Sun Plc
Our role: At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group’s ‘front of house’ environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business – therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team. Your qualifications and experience: - Proven experience in an IT business support role -Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement - In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools - Experience of Active Directory, Exchange - An extensive background of managing the end user IT desktop service with strong OSX skills - A background in ITIL service management and implementation - Some experience mentoring junior team members would be preferable - Personality fit: we’d love to find someone who is flexible and team focused, with a non-hierarchical and ‘roll up your sleeves’ approach to getting the job done. And someone with a great sense of humour!! A bit about us: We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects. You can find more information about us at:  www.blacksunplc.com  What’s in it for you: -Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes  -A fun and friendly work community; you will have the chance to join a fresh and supportive community   -Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning -Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
Jul 18, 2018
Full time
Our role: At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group’s ‘front of house’ environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business – therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team. Your qualifications and experience: - Proven experience in an IT business support role -Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement - In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools - Experience of Active Directory, Exchange - An extensive background of managing the end user IT desktop service with strong OSX skills - A background in ITIL service management and implementation - Some experience mentoring junior team members would be preferable - Personality fit: we’d love to find someone who is flexible and team focused, with a non-hierarchical and ‘roll up your sleeves’ approach to getting the job done. And someone with a great sense of humour!! A bit about us: We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects. You can find more information about us at:  www.blacksunplc.com  What’s in it for you: -Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes  -A fun and friendly work community; you will have the chance to join a fresh and supportive community   -Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning -Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
Black Sun Plc
Senior Desktop Support Analyst
Black Sun Plc London, UK
Our role: At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group front of house environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team. Your qualifications and experience: - Proven experience in an IT business support role -Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement - In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools - Experience of Active Directory, Exchange - An extensive background of managing the end user IT desktop service with strong OSX skills - A background in ITIL service management and implementation - Some experience mentoring junior team members would be preferable - Personality fit: we'd love to find someone who is flexible and team focused, with a non-hierarchical and roll up your sleeves approach to getting the job done. And someone with a great sense of humour!! A bit about us: We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects.  What's in it for you: -Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes  -A fun and friendly work community; you will have the chance to join a fresh and supportive community  -Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning -Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
Jun 19, 2018
Full time
Our role: At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group front of house environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team. Your qualifications and experience: - Proven experience in an IT business support role -Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement - In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools - Experience of Active Directory, Exchange - An extensive background of managing the end user IT desktop service with strong OSX skills - A background in ITIL service management and implementation - Some experience mentoring junior team members would be preferable - Personality fit: we'd love to find someone who is flexible and team focused, with a non-hierarchical and roll up your sleeves approach to getting the job done. And someone with a great sense of humour!! A bit about us: We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects.  What's in it for you: -Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes  -A fun and friendly work community; you will have the chance to join a fresh and supportive community  -Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning -Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
Impress Solutions Ltd
Second Line Support Analyst
Impress Solutions Ltd Romford RM1 3JS, UK
We are looking for a bright, energetic individual preferably with up to 2 years IT helpdesk experience. You would be joining an existing team and will be working on a mix of network, Microsoft server, Exchange, Security, Anti-Virus, SQL, bespoke and third party applications.  You will be involved in all aspects of support, including telephone and remote dial up, onsite support, testing and deployment.   You should have a passion for IT and how it makes a difference to the way people work.  This is your chance to work within a highly experienced team with plenty of knowledge and skills to share.   Skills and Experience (Required) Microsoft or similar Server Qualifications • Excellent problem solving skills • Excellent written and spoken English Skills and Experience (Preferred) Server 2016 / 2012 / 2008 Windows 10/7/XP Exchange SQL Sophos WatchGuard TeamViewer Crystal Reports Computer Science or another numerate degree   Responsibilities will typically include: installing and configuring computer systems; monitoring and maintaining computer systems and networks; logging and managing support requests; prioritising and managing several open cases at one time; talking staff / clients through a series of actions - either face-to-face or over the telephone; troubleshooting system problems and diagnosing and solving software faults; finding solutions to problems; escalating and managing issues through to resolution with the appropriate vendor; distributing the latest software releases, service packs or patches to the appropriate customers; providing support documentation, including procedural documentation; following diagrams and written instructions to repair a fault or set up a system; running network applications to support system and users; supporting new applications; setting up new users; responding within agreed time limits to call-outs; testing / evaluating new technology About the role: You will be working in a team of four and will be working on a combination of Microsoft systems, bespoke systems, third party systems including Sage, migrations of legacy systems to new platforms and completely new solutions.
Apr 20, 2018
Full time
We are looking for a bright, energetic individual preferably with up to 2 years IT helpdesk experience. You would be joining an existing team and will be working on a mix of network, Microsoft server, Exchange, Security, Anti-Virus, SQL, bespoke and third party applications.  You will be involved in all aspects of support, including telephone and remote dial up, onsite support, testing and deployment.   You should have a passion for IT and how it makes a difference to the way people work.  This is your chance to work within a highly experienced team with plenty of knowledge and skills to share.   Skills and Experience (Required) Microsoft or similar Server Qualifications • Excellent problem solving skills • Excellent written and spoken English Skills and Experience (Preferred) Server 2016 / 2012 / 2008 Windows 10/7/XP Exchange SQL Sophos WatchGuard TeamViewer Crystal Reports Computer Science or another numerate degree   Responsibilities will typically include: installing and configuring computer systems; monitoring and maintaining computer systems and networks; logging and managing support requests; prioritising and managing several open cases at one time; talking staff / clients through a series of actions - either face-to-face or over the telephone; troubleshooting system problems and diagnosing and solving software faults; finding solutions to problems; escalating and managing issues through to resolution with the appropriate vendor; distributing the latest software releases, service packs or patches to the appropriate customers; providing support documentation, including procedural documentation; following diagrams and written instructions to repair a fault or set up a system; running network applications to support system and users; supporting new applications; setting up new users; responding within agreed time limits to call-outs; testing / evaluating new technology About the role: You will be working in a team of four and will be working on a combination of Microsoft systems, bespoke systems, third party systems including Sage, migrations of legacy systems to new platforms and completely new solutions.
WE
Service Desk Analyst
WE London, United Kingdom
Service Desk Analyst Are you a self-motivated and driven IT professional who enjoys a challenge and loves solving problems? Do you want to work with great people on a meaningful mission while also helping to drive innovation? WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from “me” to “we.” Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others. WE seeks a Service Desk Analyst to join our Information Service team that supports the organisation’s broad and expanding needs. As part of the team you will have a unique opportunity to help support the rest of the IS team and staff globally, by leveraging emerging and current technologies.  The IS team supports in country and regional offices (troubleshoot printers in the UK office or fix software in Ecuador!).  You will have an opportunity to take your work to the next level – all the while doing meaningful work that makes the world a better place. The candidate should have a minimum of 2-4 years of work experience in a service desk environment. He or she must be a problem solver in the field of all things computer. The ideal candidate must also be a quick learner and be able to thrive in an environment of change. This position will be reporting to the Associate Director of Information Systems in Toronto, and the Director of the UK Office. The selected candidate will be responsible for the support, upkeep, improvement and productivity of the UK Office. A minimum two-year commitment is required. There is a six (6) month probationary period and salary is negotiable. This position is based out of WE’s UK London office in Wandsworth and will consist of one to two week onboarding and training at our Global Information Systems in our headquarters in Toronto, Canada. Join a team that is passionate for what we do and truly makes a difference.   Your Impacts: End User Support   Oversee the daily operations of all aspects of the Service Desk in UK Support local, international and regional offices remotely through a central Service Desk system Ensure business needs are accomplished in the most cost-effective manner Work closely with the senior management team to help implement technology and processes based on business needs Hold overall vision for computer deployment, asset management, and exit procedures within the UK Office Troubleshoot emergency IS related problems and escalate when necessary Provide backup solutions and services to staff Provide emergency support for visiting Staff, presentations and events Support WE Day UK Train on and maintain current and new application systems and platforms Assist with overall global ticket queue May be required to travel to country offices for support IT Project Management for the UK office Mange and implement office moves or new building buildouts that may occur in the UK Work with the global headquarters to implement new technologies, services, or processes Work with Headquarters to set up mobile devices and maintain organizational security compliance Printers and Servers and Infrastructure Manage Support Virtualization and server infrastructure with support of Head Office Ensure printers are functioning and serviced and toner supplies are stocked, tracked and managed Build escalation rules for malfunctioning hardware Maintain Wi-Fi and network infrastructure with support of Head Office   Active Directory, SharePoint and Office 365 Provision, configure and maintain user accounts Maintain strict quality control of staff information in company directories Maintain SharePoint sites and security and distribution groups Troubleshoot security and sharing issues Provide remote troubleshooting support Provide backup services of various stakeholder groups Reporting and Administration Respond to issues and monitor/audit requests Own and maintain the lifecycle of assets in the organization Train co-workers on use and support of implemented technologies Assist in strategic planning for the Information Systems department Manage the creation of standard operating procedure documentation Provide clear and effective communication to the senior team regarding hardware issues, systematic problems and outages   What you bring: Possess a Bachelors or similar diploma in IT or related field Minimum of 2 years previous work experience with troubleshooting, supporting PC’s, laptops and printers Comfortable with tearing down computers and laptops to bare bones and rebuilding or replacing parts Experience working with Microsoft Office 365, Active Directory Knowledgeable in using Microsoft PowerShell for Exchange and Windows Server Enjoy working in a demanding, fast paced work environment and flexible with work hours Some travel may be required to support We Day tour and country support Able to perform well and problem solve in high stress, dynamic and changing situations Comfortable working with external stakeholders and vendors Positive and professional attitude and able to work as a team player Excellent written and oral communication skills Experience with Hyper-V an asset Experience with Cisco Firewalls an asset Knowledge of helpdesk and ticketing tools are an asset ITIL Foundations certification is an asset   Supplementary Benefits Employer-provided health and dental benefits Generous holiday allowance (20 days annual leave + statutory holidays + office shutdown days during the holiday period between Christmas Eve and New Year’s Day) Birthday’s off! Flexible work hours if on occasion you need to start late or leave early The opportunity to attend We Day our flagship event Staff trip to Kenya and Ecuador with all costs on the ground are covered by the organisation   If invited for an interview, the process is multi-staged; candidates will interview once with the Head of People Operations UK and have a second interview with the Director UK Operations and the Associate Director of Information Systems.   Unfortunately, we are unable to reimburse any interview expenditure that may be incurred.   Closing Date: Applications are reviewed as and when they are received so the post may be filled before the advertised closing date. If you have any access requirements, please notify us in advance and we will do all we can to accommodate you.   Candidates must be eligible to work in the UK. We are an equal opportunities employer. We warmly welcome applications from all sections of the community and aim to promote diversity.   This post is subject to an enhanced DBS check.   What makes us unique…  Social entrepreneurs Marc Kielburger and Craig Kielburger co-founded WE and WE Charity (formerly Free The Children) 20 years ago and have grown it into a family of organisations, including WE Day and ME to WE. WE Charity was among the first organisations in Canada to turn philanthropy on its head by creating a legally distinct social enterprise, ME to WE. Through the social enterprise, 50% of the profits support WE Charity, while the rest is reinvested in the social enterprise.   We sincerely thank all those who apply, however only those considered for an interview will be contacted.
Jan 20, 2017
Full time
Service Desk Analyst Are you a self-motivated and driven IT professional who enjoys a challenge and loves solving problems? Do you want to work with great people on a meaningful mission while also helping to drive innovation? WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from “me” to “we.” Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others. WE seeks a Service Desk Analyst to join our Information Service team that supports the organisation’s broad and expanding needs. As part of the team you will have a unique opportunity to help support the rest of the IS team and staff globally, by leveraging emerging and current technologies.  The IS team supports in country and regional offices (troubleshoot printers in the UK office or fix software in Ecuador!).  You will have an opportunity to take your work to the next level – all the while doing meaningful work that makes the world a better place. The candidate should have a minimum of 2-4 years of work experience in a service desk environment. He or she must be a problem solver in the field of all things computer. The ideal candidate must also be a quick learner and be able to thrive in an environment of change. This position will be reporting to the Associate Director of Information Systems in Toronto, and the Director of the UK Office. The selected candidate will be responsible for the support, upkeep, improvement and productivity of the UK Office. A minimum two-year commitment is required. There is a six (6) month probationary period and salary is negotiable. This position is based out of WE’s UK London office in Wandsworth and will consist of one to two week onboarding and training at our Global Information Systems in our headquarters in Toronto, Canada. Join a team that is passionate for what we do and truly makes a difference.   Your Impacts: End User Support   Oversee the daily operations of all aspects of the Service Desk in UK Support local, international and regional offices remotely through a central Service Desk system Ensure business needs are accomplished in the most cost-effective manner Work closely with the senior management team to help implement technology and processes based on business needs Hold overall vision for computer deployment, asset management, and exit procedures within the UK Office Troubleshoot emergency IS related problems and escalate when necessary Provide backup solutions and services to staff Provide emergency support for visiting Staff, presentations and events Support WE Day UK Train on and maintain current and new application systems and platforms Assist with overall global ticket queue May be required to travel to country offices for support IT Project Management for the UK office Mange and implement office moves or new building buildouts that may occur in the UK Work with the global headquarters to implement new technologies, services, or processes Work with Headquarters to set up mobile devices and maintain organizational security compliance Printers and Servers and Infrastructure Manage Support Virtualization and server infrastructure with support of Head Office Ensure printers are functioning and serviced and toner supplies are stocked, tracked and managed Build escalation rules for malfunctioning hardware Maintain Wi-Fi and network infrastructure with support of Head Office   Active Directory, SharePoint and Office 365 Provision, configure and maintain user accounts Maintain strict quality control of staff information in company directories Maintain SharePoint sites and security and distribution groups Troubleshoot security and sharing issues Provide remote troubleshooting support Provide backup services of various stakeholder groups Reporting and Administration Respond to issues and monitor/audit requests Own and maintain the lifecycle of assets in the organization Train co-workers on use and support of implemented technologies Assist in strategic planning for the Information Systems department Manage the creation of standard operating procedure documentation Provide clear and effective communication to the senior team regarding hardware issues, systematic problems and outages   What you bring: Possess a Bachelors or similar diploma in IT or related field Minimum of 2 years previous work experience with troubleshooting, supporting PC’s, laptops and printers Comfortable with tearing down computers and laptops to bare bones and rebuilding or replacing parts Experience working with Microsoft Office 365, Active Directory Knowledgeable in using Microsoft PowerShell for Exchange and Windows Server Enjoy working in a demanding, fast paced work environment and flexible with work hours Some travel may be required to support We Day tour and country support Able to perform well and problem solve in high stress, dynamic and changing situations Comfortable working with external stakeholders and vendors Positive and professional attitude and able to work as a team player Excellent written and oral communication skills Experience with Hyper-V an asset Experience with Cisco Firewalls an asset Knowledge of helpdesk and ticketing tools are an asset ITIL Foundations certification is an asset   Supplementary Benefits Employer-provided health and dental benefits Generous holiday allowance (20 days annual leave + statutory holidays + office shutdown days during the holiday period between Christmas Eve and New Year’s Day) Birthday’s off! Flexible work hours if on occasion you need to start late or leave early The opportunity to attend We Day our flagship event Staff trip to Kenya and Ecuador with all costs on the ground are covered by the organisation   If invited for an interview, the process is multi-staged; candidates will interview once with the Head of People Operations UK and have a second interview with the Director UK Operations and the Associate Director of Information Systems.   Unfortunately, we are unable to reimburse any interview expenditure that may be incurred.   Closing Date: Applications are reviewed as and when they are received so the post may be filled before the advertised closing date. If you have any access requirements, please notify us in advance and we will do all we can to accommodate you.   Candidates must be eligible to work in the UK. We are an equal opportunities employer. We warmly welcome applications from all sections of the community and aim to promote diversity.   This post is subject to an enhanced DBS check.   What makes us unique…  Social entrepreneurs Marc Kielburger and Craig Kielburger co-founded WE and WE Charity (formerly Free The Children) 20 years ago and have grown it into a family of organisations, including WE Day and ME to WE. WE Charity was among the first organisations in Canada to turn philanthropy on its head by creating a legally distinct social enterprise, ME to WE. Through the social enterprise, 50% of the profits support WE Charity, while the rest is reinvested in the social enterprise.   We sincerely thank all those who apply, however only those considered for an interview will be contacted.
Greenergy International Ltd
IT Support Supervisor
Greenergy International Ltd Plymouth, Devon
Entrepreneurial zeal and a drive to do things differently have spurred Greenergy to grow from a bedroom start-up to become the UK's leading fuel supplier. Good customer service is central to our mission and we constantly strive to be a company that's easy to deal with by streamlining procedures and eliminating bureaucracy. Choose to work for Greenergy and you'll find that we are welcoming, logical and efficient. We endeavour to approach the status quo of an established industry with fresh eyes. Opportunity has arisen for an experienced, customer focused professional to lead the Service Desk team through an exciting period of technological transformation within the group. You will be responsible for the day to day management of all Service Desk Analysts within a highly regulated environment. Responsibilities include: • Help drive a culture of service excellence within the team providing the necessary leadership and support to ensure all problems are resolved swiftly. • Ensuring that customer experience is at the forefront of the teams decision making and interactions • Support and Liaise with teams of Production Operational Environments • Vital link between support and operations • Provide a point of technical and service escalation to monitor multi-site locations, providing remote support and cover for operational alerts • You will provide direction and inspiration to your team, driving employee engagement and ensuring the team are communicated with effectively. • You will be responsible for identifying and implementing improvements to processes, provide technical guidance, Cyber security and health and safety. • Will be working across an international shift pattern. • Manage the transition of completed projects into the Operational Support Process. The ideal candidate: • Experienced "hands on" production supervisory background. • You will possess the necessary abilities to inspire your team to achieve their goals and objectives. • You will have worked in a fast paced, high volume production environment. Ideally any experience of working in the energy or refinery sector would be desirable. • You will be able to implement tools and techniques by harnessing the ideas and solutions from a range of production teams and associated departments. • You will possess solid problem solving and root cause analysis skills. • Must be happy to work International shift pattern. • You must be highly motivated and looking for a role which is fluid and varied • Strong customer facing and organizational skills • Ability to work on a on-call rota Qualifications Required: • GCSE Maths and English • ITIL Foundation Desirables: • ITIL Professional Specialist: create, deliver and support • Plant operations experience • Customer service • Computing or Technology qualifications People are key to our continuing success; we work hard to reward, develop and retain staff. We offer a competitive salary, career progression opportunities, along with a comprehensive benefits package which includes; 25 days holiday per year, increasing by 1 day after 5 years' service for every full year up to a maximum of 30 days plus bank holidays Private Medical Insurance Worldwide Travel Insurance Company Pension Life Insurance cover of 4 times basic salary Eye Care Vouchers, Flu Jabs Ride to Work Scheme Access to a discount site for things like eating out, health and leisure etc. You will also have access to the 24/7 Employee Assistance Programme. Excellent staff facilities Please note, due to the volume of applications we regret to advise you that we are unable to respond to Candidates who are not short listed for interview. Greenergy are proud to be an equal opportunities employer and we are committed to equality of opportunity for all staff. We believe that diversity and inclusion among our colleagues is critical to our success as a global company. Employment at Greenergy is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.
Apr 20, 2021
Full time
Entrepreneurial zeal and a drive to do things differently have spurred Greenergy to grow from a bedroom start-up to become the UK's leading fuel supplier. Good customer service is central to our mission and we constantly strive to be a company that's easy to deal with by streamlining procedures and eliminating bureaucracy. Choose to work for Greenergy and you'll find that we are welcoming, logical and efficient. We endeavour to approach the status quo of an established industry with fresh eyes. Opportunity has arisen for an experienced, customer focused professional to lead the Service Desk team through an exciting period of technological transformation within the group. You will be responsible for the day to day management of all Service Desk Analysts within a highly regulated environment. Responsibilities include: • Help drive a culture of service excellence within the team providing the necessary leadership and support to ensure all problems are resolved swiftly. • Ensuring that customer experience is at the forefront of the teams decision making and interactions • Support and Liaise with teams of Production Operational Environments • Vital link between support and operations • Provide a point of technical and service escalation to monitor multi-site locations, providing remote support and cover for operational alerts • You will provide direction and inspiration to your team, driving employee engagement and ensuring the team are communicated with effectively. • You will be responsible for identifying and implementing improvements to processes, provide technical guidance, Cyber security and health and safety. • Will be working across an international shift pattern. • Manage the transition of completed projects into the Operational Support Process. The ideal candidate: • Experienced "hands on" production supervisory background. • You will possess the necessary abilities to inspire your team to achieve their goals and objectives. • You will have worked in a fast paced, high volume production environment. Ideally any experience of working in the energy or refinery sector would be desirable. • You will be able to implement tools and techniques by harnessing the ideas and solutions from a range of production teams and associated departments. • You will possess solid problem solving and root cause analysis skills. • Must be happy to work International shift pattern. • You must be highly motivated and looking for a role which is fluid and varied • Strong customer facing and organizational skills • Ability to work on a on-call rota Qualifications Required: • GCSE Maths and English • ITIL Foundation Desirables: • ITIL Professional Specialist: create, deliver and support • Plant operations experience • Customer service • Computing or Technology qualifications People are key to our continuing success; we work hard to reward, develop and retain staff. We offer a competitive salary, career progression opportunities, along with a comprehensive benefits package which includes; 25 days holiday per year, increasing by 1 day after 5 years' service for every full year up to a maximum of 30 days plus bank holidays Private Medical Insurance Worldwide Travel Insurance Company Pension Life Insurance cover of 4 times basic salary Eye Care Vouchers, Flu Jabs Ride to Work Scheme Access to a discount site for things like eating out, health and leisure etc. You will also have access to the 24/7 Employee Assistance Programme. Excellent staff facilities Please note, due to the volume of applications we regret to advise you that we are unable to respond to Candidates who are not short listed for interview. Greenergy are proud to be an equal opportunities employer and we are committed to equality of opportunity for all staff. We believe that diversity and inclusion among our colleagues is critical to our success as a global company. Employment at Greenergy is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.
Reed Technology
SOC Analyst
Reed Technology Manchester, Lancashire
SOC Analyst Manchester/Remote £360 p/d A SOC Analyst is required to assist the security department at a high profile healthcare company in Manchester. This company are looking for an experienced SOC Analyst responsible for monitoring, detecting, containing, and remediating security incidents utilising a suite of security software tools. This could include projects such as leading incident response for Cyber Attacks, Malware & Active Threats as well as Designining, Configuring & Maintaining SIEM Tools at scale. Essential Skills include: Experience with LogRhythm, Darktrace (Threat Visualizer) or FireEye (EX, NX, HX, CMS) is required. 2+ years' experience working within Security Operations Centres (SOCs) or as a security analyst to resolve security incidents across a range of tools as listed above. Knowledge and experience of SIEM technologies Understanding of network security methods and tools. Understanding of the attack life cycle As you would expect, you would be compensated well with a day rate of £360 p/d. The role is based in Manchester however remote work is offered. If this sounds like it could be of interest then please contact me or email for more details.
Apr 19, 2021
Contractor
SOC Analyst Manchester/Remote £360 p/d A SOC Analyst is required to assist the security department at a high profile healthcare company in Manchester. This company are looking for an experienced SOC Analyst responsible for monitoring, detecting, containing, and remediating security incidents utilising a suite of security software tools. This could include projects such as leading incident response for Cyber Attacks, Malware & Active Threats as well as Designining, Configuring & Maintaining SIEM Tools at scale. Essential Skills include: Experience with LogRhythm, Darktrace (Threat Visualizer) or FireEye (EX, NX, HX, CMS) is required. 2+ years' experience working within Security Operations Centres (SOCs) or as a security analyst to resolve security incidents across a range of tools as listed above. Knowledge and experience of SIEM technologies Understanding of network security methods and tools. Understanding of the attack life cycle As you would expect, you would be compensated well with a day rate of £360 p/d. The role is based in Manchester however remote work is offered. If this sounds like it could be of interest then please contact me or email for more details.
Client Server
Security Analyst - Graduate BSc
Client Server City, London
Security Analyst London to £35k Security Analyst (Cyber Security Computer Science) *Remote Process*. Are you an ambitious technologist looking to accelerate your career in an industry-leading software house, where you could work on a ground-breaking cyber security platform and collaborate with a highly accomplished team? This hyper-growth start-up has produced a unique AI and machine learning-based ...... click apply for full job details
Apr 19, 2021
Full time
Security Analyst London to £35k Security Analyst (Cyber Security Computer Science) *Remote Process*. Are you an ambitious technologist looking to accelerate your career in an industry-leading software house, where you could work on a ground-breaking cyber security platform and collaborate with a highly accomplished team? This hyper-growth start-up has produced a unique AI and machine learning-based ...... click apply for full job details
Sanderson Recruitment Plc
SOC Analyst
Sanderson Recruitment Plc Edinburgh, Midlothian
SOC Analyst Edinburgh - Fully Remote Initially £35,000 - £41,000 + benefits Fantastic new opportunity for an experienced SOC Analyst with this market leading financial services business based in Edinburgh. As a Senior Analyst in the Global Security Operations Centre you will work in both a team environment and independently to analyse Information Security systems and threat intelligence to identify incidents and recommend mitigation strategies. This position will analyse information systems in order to detect and respond to potential threats in the environment. Additionally, you will act as the security subject matter expert to other technologists or business colleagues in advising secure configuration and best practice security for the organisation. Main responsibilities: Monitoring and analysing SIEM, UBA, network traffic, Intrusion Detection Systems (IDS), security events and logs. Prioritizing and differentiating between potential incidents and false alarms - understanding false positives and false negatives. Resolving security investigations. Supporting activities in the SOC ranging from Hunts, to Red Team Operations and Intelligence gathering tasks. Stay up to date with current vulnerabilities, attacks, and countermeasures. Act as a point of escalation for security events and incidents when asked by Business units or technology stakeholders. Identify opportunities that can improve the efficiency of SOC processes across the environment. Implement procedures to address new requirements. Skills Required: Proven experience of working within a similar SOC Analyst role. Knowledge of common security assessment frameworks such as NIST, HITRUST, COBIT etc. Experience of working in an enterprise SOC, either in house or as part of an MSP. Experience of working with technical and non-technical stakeholders. Possess strong analytical skills, which will allow advising on how best to respond to abnormal network/system behaviour. Possess strong communication skills both written and verbal. Any of the following certifications are a plus: CISSP - Certified Information Systems Security Professional or other ISC2. CEH - Certified Ethical Hacker, CompTIA Security +. SANS For any further queries regarding the role, please contact Danny Palmer (see below)
Apr 19, 2021
Full time
SOC Analyst Edinburgh - Fully Remote Initially £35,000 - £41,000 + benefits Fantastic new opportunity for an experienced SOC Analyst with this market leading financial services business based in Edinburgh. As a Senior Analyst in the Global Security Operations Centre you will work in both a team environment and independently to analyse Information Security systems and threat intelligence to identify incidents and recommend mitigation strategies. This position will analyse information systems in order to detect and respond to potential threats in the environment. Additionally, you will act as the security subject matter expert to other technologists or business colleagues in advising secure configuration and best practice security for the organisation. Main responsibilities: Monitoring and analysing SIEM, UBA, network traffic, Intrusion Detection Systems (IDS), security events and logs. Prioritizing and differentiating between potential incidents and false alarms - understanding false positives and false negatives. Resolving security investigations. Supporting activities in the SOC ranging from Hunts, to Red Team Operations and Intelligence gathering tasks. Stay up to date with current vulnerabilities, attacks, and countermeasures. Act as a point of escalation for security events and incidents when asked by Business units or technology stakeholders. Identify opportunities that can improve the efficiency of SOC processes across the environment. Implement procedures to address new requirements. Skills Required: Proven experience of working within a similar SOC Analyst role. Knowledge of common security assessment frameworks such as NIST, HITRUST, COBIT etc. Experience of working in an enterprise SOC, either in house or as part of an MSP. Experience of working with technical and non-technical stakeholders. Possess strong analytical skills, which will allow advising on how best to respond to abnormal network/system behaviour. Possess strong communication skills both written and verbal. Any of the following certifications are a plus: CISSP - Certified Information Systems Security Professional or other ISC2. CEH - Certified Ethical Hacker, CompTIA Security +. SANS For any further queries regarding the role, please contact Danny Palmer (see below)
Lorien
Senior Security Analyst (Azure/PAAS)
Lorien
Senior Security Analyst London (Remote) Contract 6 months (with view to extend) Up to £700 per day (Inside IR35) Our Global client in the Insurance sector is looking for a Senior Security Analyst to start ASAP on a contract basis. The client is based in London but the role will be fully remote during the pandemic and potentially fully remote after. As the Senior Security Analyst, you will be responsible for performing technical security gap analysis; assessing and articulating security risks. The Senior Security Analyst will have a working knowledge of security and privacy-based regulations and industry standards (ie PCI DSS, SOx, SOC2) and an understanding of moving regulated workloads to cloud technologies (IaaS and PaaS) Senior Security Analyst Required skills: Experience of production and ownership of gap analysis framework Strong skills in security gap analysis of PaaS services and recommending mitigating actions Expertise in managing the demand pipeline and backlog of unmet Business demand (16 PaaS services) Experience of Document Gap Analysis (GA) findings and update PaaS GA Dashboard Strong experience of documenting risks & recommended actions, sharing findings with information security teams. Skills in management and content of PaaS GA and risk workbooks Senior Security Analyst London (Remote) Contract 6 months (with view to extend) Up to £700 per day (Inside IR35) Lorien Plc is acting as an Employment Business in relation to this vacancy.
Apr 19, 2021
Contractor
Senior Security Analyst London (Remote) Contract 6 months (with view to extend) Up to £700 per day (Inside IR35) Our Global client in the Insurance sector is looking for a Senior Security Analyst to start ASAP on a contract basis. The client is based in London but the role will be fully remote during the pandemic and potentially fully remote after. As the Senior Security Analyst, you will be responsible for performing technical security gap analysis; assessing and articulating security risks. The Senior Security Analyst will have a working knowledge of security and privacy-based regulations and industry standards (ie PCI DSS, SOx, SOC2) and an understanding of moving regulated workloads to cloud technologies (IaaS and PaaS) Senior Security Analyst Required skills: Experience of production and ownership of gap analysis framework Strong skills in security gap analysis of PaaS services and recommending mitigating actions Expertise in managing the demand pipeline and backlog of unmet Business demand (16 PaaS services) Experience of Document Gap Analysis (GA) findings and update PaaS GA Dashboard Strong experience of documenting risks & recommended actions, sharing findings with information security teams. Skills in management and content of PaaS GA and risk workbooks Senior Security Analyst London (Remote) Contract 6 months (with view to extend) Up to £700 per day (Inside IR35) Lorien Plc is acting as an Employment Business in relation to this vacancy.
Information Security Analyst
PA Consulting Group Cambridge, Cambridgeshire
Information Security Analyst Become part of the team Please note: We're all currently working remotely due to Covid-19. We hope to be back in the office later this year. Working with the wider business and Group Systems stakeholders to support the compliance, operational risk, and IT security activities within the internal security team...... click apply for full job details
Apr 19, 2021
Contractor
Information Security Analyst Become part of the team Please note: We're all currently working remotely due to Covid-19. We hope to be back in the office later this year. Working with the wider business and Group Systems stakeholders to support the compliance, operational risk, and IT security activities within the internal security team...... click apply for full job details
Infrastructure Analyst
MSP Direct Sourcing Stoke Poges, Buckinghamshire
Job title : Infrastructure Analyst Location/remote : Stoke Poges/Remote Contract length: 8 months Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently looking for an Infrastructure Analyst on behalf of a leading global organisation that specialise in multiple sectors and projects including Manufacturing, Pharmaceutical, Construction and Engineering. The Infrastructure Analyst will support our IT team in Stoke Poges. The infrastructure team operates the UK data centre including systems and networks through internal and external service providers. Furthermore, we support our application teams in the roll out of new applications and hardware services. Responsibilities: Hardware exchange in two data centres, HP Server, VMware, Netapp, network Citrix release upgrade, define and apply Citrix security measures Define and implement security on network folders and files Windows Server upgrade & patching, Incident management for Windows servers / applications Conduct the windows server administration including the patching based on central recommendations and managing the active directory & policies, Active directory group adoptions VLAN separation of applications Extend hardware and application monitoring, data collection Analysis of identified vulnerabilities and closing of those by patching or other measures Optional: IBM Power 7 upgrade / virtualization evaluation Key skills: Strong experience in a data centre or technical administration role with windows environments on virtual servers & bare metal, patching and networking administration Excellent Citrix know how regarding operation and securing the environments Excellent VMware, Netapp know how Hands-on experience with Windows, Linux and WSUS / SCCM Good understanding network architecture & technology, backup approaches and PKI infrastructure. Understanding SQL Server would be advantageous Understanding of IT compliance and security would be advantageous Analysis skills and ability to prioritise and manage own time Excellent interpersonal, communication skills If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
Apr 19, 2021
Full time
Job title : Infrastructure Analyst Location/remote : Stoke Poges/Remote Contract length: 8 months Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently looking for an Infrastructure Analyst on behalf of a leading global organisation that specialise in multiple sectors and projects including Manufacturing, Pharmaceutical, Construction and Engineering. The Infrastructure Analyst will support our IT team in Stoke Poges. The infrastructure team operates the UK data centre including systems and networks through internal and external service providers. Furthermore, we support our application teams in the roll out of new applications and hardware services. Responsibilities: Hardware exchange in two data centres, HP Server, VMware, Netapp, network Citrix release upgrade, define and apply Citrix security measures Define and implement security on network folders and files Windows Server upgrade & patching, Incident management for Windows servers / applications Conduct the windows server administration including the patching based on central recommendations and managing the active directory & policies, Active directory group adoptions VLAN separation of applications Extend hardware and application monitoring, data collection Analysis of identified vulnerabilities and closing of those by patching or other measures Optional: IBM Power 7 upgrade / virtualization evaluation Key skills: Strong experience in a data centre or technical administration role with windows environments on virtual servers & bare metal, patching and networking administration Excellent Citrix know how regarding operation and securing the environments Excellent VMware, Netapp know how Hands-on experience with Windows, Linux and WSUS / SCCM Good understanding network architecture & technology, backup approaches and PKI infrastructure. Understanding SQL Server would be advantageous Understanding of IT compliance and security would be advantageous Analysis skills and ability to prioritise and manage own time Excellent interpersonal, communication skills If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
Cyber Security Analyst - IAM Identity and Access £55K-£75K
People Source Consulting Limited
Cyber Security Analyst IAM Identity and Access Management Remote / West London £55k-£75k + Bonus + Benefits £55k-£75k depending on experience, plus very generous Bonus and Pension, excellent benefits Home working with travel to the office in West London Cyber Security Analyst IAM Identity Access Management Our global client and leader within its field is going through unprecedented...... click apply for full job details
Apr 19, 2021
Full time
Cyber Security Analyst IAM Identity and Access Management Remote / West London £55k-£75k + Bonus + Benefits £55k-£75k depending on experience, plus very generous Bonus and Pension, excellent benefits Home working with travel to the office in West London Cyber Security Analyst IAM Identity Access Management Our global client and leader within its field is going through unprecedented...... click apply for full job details
OLM Group Ltd
Desktop Support Analyst
OLM Group Ltd Teddington, Middlesex
Job Overview As a Desktop Support Analyst, you will provide a wide range of support services to internal staff. This is a demanding and busy role, which requires a dynamic and self-motivated individual willing to be part of a self-managing team with a strong belief in continual improvement and a positive work ethic Reporting to the Operations Director, you'll be part of a skilled service desk function, with a primary responsibility for BAU [business as usual] desktop support, you will assist in taking ownership of all first and second line support services, gaining exposure to the entire support process for a wide range of customers and technologies both internally and externally Who are you? You have the ability to adapt and respond to the environment, adjusting to support and communicate with people with various levels of technical ability. You are a positive self-starter with the ability to self-manage his or her own workload. You have a professional and calm approach to incident and problem management and you have desire to learn new skills and technologies. Job Function Tasks and Responsibilities Proactively managing the day to day issues raised by OLM colleagues Receive & logging calls on behalf of colleagues using our support desk system ensuring accurate data entry. Determine the actions required to resolve operational / product problems, escalating as required to minimize the impact to individual customers and the organization as a whole Proactively keep colleagues informed throughout all stages of all processes by phone, email and instant messenger Update records throughout all stages of all processes so colleagues can view the latest information at any time Assist in the management of incidents, requests and problems in line within ITIL / OLM support, request fulfilment and problem management processes and local procedures Primary responsibility for desktop support BAU (1st and 2nd Line) support, diagnostics, fault management and service restoration offering 'workarounds' where possible, escalating and managing client expectations accordingly Encourage and support colleagues to use self-service systems to log, update, chase, receive updates and cancel calls Provide remote assistance over the phone, through instant messenger and remote support tools Install software, image computers and handheld devices locally or using remote deployment tools Maintaining relevant asset registers and stock records for user devices and peripherals Undertake all appropriate BAU standard repeatable tasks using agreed process and adhering to approved procedure. For example group security policy / procedure Work closely with third line, continually reviewing management information to assess services that would benefit from greater knowledge management, increasing the number and range of incidents dealt with at BAU Management of AD/Exchange accounts setups/changes ensuring correct group permissions are utilised and adhered too There may be a requirement to work "out of hours" at times of major projects or upgrades as well as occasional UK wide travel Participate in both service desk and IT services team meetings as necessary Involvement in daytime [08:00 - 18:00] shift rota system, including flexibility to cover additional hours / shifts as and when required To undertake any other associated duties as may reasonably be required Experience Required Excellent interpersonal and communication skills and ability to engage effectively at various levels and across team boundaries Exceptional customer service skills, with a passion and attitude to deliver excellent service, whatever the circumstances Methodical & thorough approach to problem solving with strong documentation, planning & organisation skills Willingness to operate in a flexible and demanding environment. Good understanding of Microsoft Operating Systems (particularly Windows 10 and Windows Server) Strong understanding of Microsoft Office products Basic understanding of hardware and networking technologies Experience working within an IT services support role Desirable skills Experience/understanding of working within or towards ISO standards specially 27001, 9001 and 20000 Experience of any of the following: MS Teams / Slack / Jira / Confluence / Microsoft 365 / MacOS Any Solaris or Linux experience Full, clean driving license OLM Group is an equal opportunities employer, job suitability is assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role. At OLM Group diversity and inclusion is foundational to how we operate and embedded in our Core Values. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
Apr 19, 2021
Full time
Job Overview As a Desktop Support Analyst, you will provide a wide range of support services to internal staff. This is a demanding and busy role, which requires a dynamic and self-motivated individual willing to be part of a self-managing team with a strong belief in continual improvement and a positive work ethic Reporting to the Operations Director, you'll be part of a skilled service desk function, with a primary responsibility for BAU [business as usual] desktop support, you will assist in taking ownership of all first and second line support services, gaining exposure to the entire support process for a wide range of customers and technologies both internally and externally Who are you? You have the ability to adapt and respond to the environment, adjusting to support and communicate with people with various levels of technical ability. You are a positive self-starter with the ability to self-manage his or her own workload. You have a professional and calm approach to incident and problem management and you have desire to learn new skills and technologies. Job Function Tasks and Responsibilities Proactively managing the day to day issues raised by OLM colleagues Receive & logging calls on behalf of colleagues using our support desk system ensuring accurate data entry. Determine the actions required to resolve operational / product problems, escalating as required to minimize the impact to individual customers and the organization as a whole Proactively keep colleagues informed throughout all stages of all processes by phone, email and instant messenger Update records throughout all stages of all processes so colleagues can view the latest information at any time Assist in the management of incidents, requests and problems in line within ITIL / OLM support, request fulfilment and problem management processes and local procedures Primary responsibility for desktop support BAU (1st and 2nd Line) support, diagnostics, fault management and service restoration offering 'workarounds' where possible, escalating and managing client expectations accordingly Encourage and support colleagues to use self-service systems to log, update, chase, receive updates and cancel calls Provide remote assistance over the phone, through instant messenger and remote support tools Install software, image computers and handheld devices locally or using remote deployment tools Maintaining relevant asset registers and stock records for user devices and peripherals Undertake all appropriate BAU standard repeatable tasks using agreed process and adhering to approved procedure. For example group security policy / procedure Work closely with third line, continually reviewing management information to assess services that would benefit from greater knowledge management, increasing the number and range of incidents dealt with at BAU Management of AD/Exchange accounts setups/changes ensuring correct group permissions are utilised and adhered too There may be a requirement to work "out of hours" at times of major projects or upgrades as well as occasional UK wide travel Participate in both service desk and IT services team meetings as necessary Involvement in daytime [08:00 - 18:00] shift rota system, including flexibility to cover additional hours / shifts as and when required To undertake any other associated duties as may reasonably be required Experience Required Excellent interpersonal and communication skills and ability to engage effectively at various levels and across team boundaries Exceptional customer service skills, with a passion and attitude to deliver excellent service, whatever the circumstances Methodical & thorough approach to problem solving with strong documentation, planning & organisation skills Willingness to operate in a flexible and demanding environment. Good understanding of Microsoft Operating Systems (particularly Windows 10 and Windows Server) Strong understanding of Microsoft Office products Basic understanding of hardware and networking technologies Experience working within an IT services support role Desirable skills Experience/understanding of working within or towards ISO standards specially 27001, 9001 and 20000 Experience of any of the following: MS Teams / Slack / Jira / Confluence / Microsoft 365 / MacOS Any Solaris or Linux experience Full, clean driving license OLM Group is an equal opportunities employer, job suitability is assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role. At OLM Group diversity and inclusion is foundational to how we operate and embedded in our Core Values. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
People Source Consulting
Cyber Security Analyst - IAM Identity and Access £55K-£75K
People Source Consulting
Cyber Security Analyst IAM Identity and Access Management Remote / West London £55k-£75k + Bonus + Benefits £55k-£75k depending on experience, plus very generous Bonus and Pension, excellent benefits Home working with travel to the office in West London Cyber Security Analyst IAM Identity Access Management Our global client and leader within its field is going through unprecedented growth and transfor...... click apply for full job details
Apr 19, 2021
Full time
Cyber Security Analyst IAM Identity and Access Management Remote / West London £55k-£75k + Bonus + Benefits £55k-£75k depending on experience, plus very generous Bonus and Pension, excellent benefits Home working with travel to the office in West London Cyber Security Analyst IAM Identity Access Management Our global client and leader within its field is going through unprecedented growth and transfor...... click apply for full job details
Footasylum
Cyber Security Analyst
Footasylum Rochdale, Lancashire
The Cyber Security Analyst role is to join our Information Security team to continue the development of our security roadmap, run internal training campaigns, maintain/monitor security tooling, manage DSAR requests and prevent cyber exploits and attacks. This is a chance to add more highly skilled commercial experience to the security team by adding your experience in cyber security, such as ethical hacking, pen testing, Tooling, DevSecOps and phishing campaigns. All to ensure the security of the omni-channel Footasylum business. Why Footasylum? We've been going through a digital transformation, changing how we deliver value to our business. A big part of this change is fostering a culture of being open and honest, collaborating, having fun and enabling psychological safety. We want to create a place for teams to do their best work, and you'll have the opportunity to influence our decisions, help define standards across the teams and contribute to a healthy and happy working environment. The Team The Information Security team has implemented a number of key initiatives, processes and platforms. We work closely with 3rd party suppliers to ensure we have the right tools to protect the Footasylum business and our customers data. The team have been running initiatives for training staff with phishing campaigns and data security. Here are some of the things the team has been working on recently, to give you an idea of the kinds of things you will be doing: Managing an enterprise SIEM and working with a SOC, Improving data governance standards, Working with development teams for code analysis and pen testing, Creating phishing campaigns specific to the current climate and business, Implementing Mobile Device Management, Security of APIs and Bot Detection, Implementing end point protection and policies. Implementing and maintaining new AI security tooling. There are times when you will be working with other areas of the business to understand the challenges they face. The success of the role heavily relies on communication and collaboration across multiple areas of the business. You will have the full support of the business to do the right thing with autonomy, mastery and purpose. Above everything else, you will have the opportunity to influence our decisions, help define standards across the teams and contribute to a healthy and happy working environment. About You Within your current organisation, you love being part of a team and coming up with new ideas and initiatives. Your organised and methodical when it comes to the detail in tasks. You support those around you, you are constantly learning and work in a kind, considerate and collaborative manner with a keen interest in new ways of working. The ideal candidate would have strong experience of cyber security in online retail, seeing how a fast-paced changing environment can adapt and adhere to best security practices and processes. You will have experience of all the tools required such as a SIEM, End Point Protection, Data Governance, WAF's, Network Firewalls, Vulnerability Management and Pen Testing. You will also bring a new set of skills such as ethical hacking. You see the value in compliance and regulations but not in a box ticking exercise way. These values must mean something to you and that passion is seen to those around you. Everyone knows you across your business. You are happy with presenting your findings and ideas to senior level just as much as coaching juniors who are new to the cyber security role. Salary & Benefits? We are offering a salary of up to £30,000pa for the right person, which we assess based on your own experiences, delivery skills and against the principles of our department and our ways of working. You'll also get access to our 'FA Presents' company benefits platform, 25 days holiday and pension as standard, and use of our training budget to help you develop your skills. Diversity? We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are building products and services. We know that this will help us build useful and accessible things which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences and backgrounds. Recruitment process? We review applications on an individual basis, and if we feel you would be a good fit you'll meet with a few members of the Footasylum team for an informal chat about the role over a video call, and to see if we're a good fit for you. With the COVID-19 situation our teams are all working remotely, adjusting to this new way of working as best we can - and as such we'll help make the interview process as clear and stress-free as possible, giving you the same opportunity as if we were meeting face to face.
Apr 19, 2021
Full time
The Cyber Security Analyst role is to join our Information Security team to continue the development of our security roadmap, run internal training campaigns, maintain/monitor security tooling, manage DSAR requests and prevent cyber exploits and attacks. This is a chance to add more highly skilled commercial experience to the security team by adding your experience in cyber security, such as ethical hacking, pen testing, Tooling, DevSecOps and phishing campaigns. All to ensure the security of the omni-channel Footasylum business. Why Footasylum? We've been going through a digital transformation, changing how we deliver value to our business. A big part of this change is fostering a culture of being open and honest, collaborating, having fun and enabling psychological safety. We want to create a place for teams to do their best work, and you'll have the opportunity to influence our decisions, help define standards across the teams and contribute to a healthy and happy working environment. The Team The Information Security team has implemented a number of key initiatives, processes and platforms. We work closely with 3rd party suppliers to ensure we have the right tools to protect the Footasylum business and our customers data. The team have been running initiatives for training staff with phishing campaigns and data security. Here are some of the things the team has been working on recently, to give you an idea of the kinds of things you will be doing: Managing an enterprise SIEM and working with a SOC, Improving data governance standards, Working with development teams for code analysis and pen testing, Creating phishing campaigns specific to the current climate and business, Implementing Mobile Device Management, Security of APIs and Bot Detection, Implementing end point protection and policies. Implementing and maintaining new AI security tooling. There are times when you will be working with other areas of the business to understand the challenges they face. The success of the role heavily relies on communication and collaboration across multiple areas of the business. You will have the full support of the business to do the right thing with autonomy, mastery and purpose. Above everything else, you will have the opportunity to influence our decisions, help define standards across the teams and contribute to a healthy and happy working environment. About You Within your current organisation, you love being part of a team and coming up with new ideas and initiatives. Your organised and methodical when it comes to the detail in tasks. You support those around you, you are constantly learning and work in a kind, considerate and collaborative manner with a keen interest in new ways of working. The ideal candidate would have strong experience of cyber security in online retail, seeing how a fast-paced changing environment can adapt and adhere to best security practices and processes. You will have experience of all the tools required such as a SIEM, End Point Protection, Data Governance, WAF's, Network Firewalls, Vulnerability Management and Pen Testing. You will also bring a new set of skills such as ethical hacking. You see the value in compliance and regulations but not in a box ticking exercise way. These values must mean something to you and that passion is seen to those around you. Everyone knows you across your business. You are happy with presenting your findings and ideas to senior level just as much as coaching juniors who are new to the cyber security role. Salary & Benefits? We are offering a salary of up to £30,000pa for the right person, which we assess based on your own experiences, delivery skills and against the principles of our department and our ways of working. You'll also get access to our 'FA Presents' company benefits platform, 25 days holiday and pension as standard, and use of our training budget to help you develop your skills. Diversity? We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are building products and services. We know that this will help us build useful and accessible things which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences and backgrounds. Recruitment process? We review applications on an individual basis, and if we feel you would be a good fit you'll meet with a few members of the Footasylum team for an informal chat about the role over a video call, and to see if we're a good fit for you. With the COVID-19 situation our teams are all working remotely, adjusting to this new way of working as best we can - and as such we'll help make the interview process as clear and stress-free as possible, giving you the same opportunity as if we were meeting face to face.
Sopra Steria
Network Engineer
Sopra Steria Gosport, Hampshire
The Company Shared Services Connected Ltd delivers class-leading business transformation programmes to government and public sector across the UK with a target to release one billion pounds of savings to the public purse. As a trading name of Shared Services Connected Ltd, SSCL has established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across government and public sector. The company was established as a joint venture between the Cabinet Office and Sopra Steria Ltd, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. The Day Job To provide network support to enable project delivery of DBS MP&V (UK) IT services. Installs, configures and maintains DBS MP&V (UK) layer 2/3 network equipment over multiple Data Centres (WAN Infrastructure provided by 3rd party) and account office sites. Configures and maintains DBS MP&V (UK) network security appliances, such as firewalls and IPSs. Uses network analysis tools to research and resolve problems. Uses monitoring tools to ensure networks are performing as expected. Maintains network plans, diagrams, work instructions and other documentation. Installs and terminates LAN cabling, both fiber and copper. Key Responsibilities: Maintain and improve performance, facilities and integrity of all on-line systems. Plan, configure and implement networks on local and remote sites. Install and configure communications software on all network attached devices as necessary meeting all contractual standards and obligations. Provide network advice to systems support staff, systems analysts, application end users and project development staff. Provide advice /information and verify Project proposals detailed within DBS MP&V (UK) Plan configurations of new equipment and reconfiguration of existing equipment and assess their impact. Implement necessary security restrictions on network devices in accordance with department policy. Monitor network performance and capacity planning within DBS MP&V (UK) network services. Develop and maintain on-line systems, comms and network documentation and standards, including section work instructions and network topology maps. Required Skills You will need to have: Previous experience as a Network Engineer or equivalent role. In depth experience in IP data networks. CCNP or equivalent network experience. Holds a valid UK driving license. It would be great if you had: Experience of data centre network environments. Experience with CISCO layer 2/3 switches and firewalls inc Nexus. Experience with McAfee Enterprise Firewalls. Experience with F5 BigIP Load balancers. Experience with Riverbed Steelhead WAN Optimisers. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Full time permanent Location: Gosport Security Clearance Level: Current SC and be willing to go through the DV Clearance vetting process Internal Recruiter: Paul Salary: Circa £35,000 Benefits: 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund. Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Apr 19, 2021
Full time
The Company Shared Services Connected Ltd delivers class-leading business transformation programmes to government and public sector across the UK with a target to release one billion pounds of savings to the public purse. As a trading name of Shared Services Connected Ltd, SSCL has established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across government and public sector. The company was established as a joint venture between the Cabinet Office and Sopra Steria Ltd, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. The Day Job To provide network support to enable project delivery of DBS MP&V (UK) IT services. Installs, configures and maintains DBS MP&V (UK) layer 2/3 network equipment over multiple Data Centres (WAN Infrastructure provided by 3rd party) and account office sites. Configures and maintains DBS MP&V (UK) network security appliances, such as firewalls and IPSs. Uses network analysis tools to research and resolve problems. Uses monitoring tools to ensure networks are performing as expected. Maintains network plans, diagrams, work instructions and other documentation. Installs and terminates LAN cabling, both fiber and copper. Key Responsibilities: Maintain and improve performance, facilities and integrity of all on-line systems. Plan, configure and implement networks on local and remote sites. Install and configure communications software on all network attached devices as necessary meeting all contractual standards and obligations. Provide network advice to systems support staff, systems analysts, application end users and project development staff. Provide advice /information and verify Project proposals detailed within DBS MP&V (UK) Plan configurations of new equipment and reconfiguration of existing equipment and assess their impact. Implement necessary security restrictions on network devices in accordance with department policy. Monitor network performance and capacity planning within DBS MP&V (UK) network services. Develop and maintain on-line systems, comms and network documentation and standards, including section work instructions and network topology maps. Required Skills You will need to have: Previous experience as a Network Engineer or equivalent role. In depth experience in IP data networks. CCNP or equivalent network experience. Holds a valid UK driving license. It would be great if you had: Experience of data centre network environments. Experience with CISCO layer 2/3 switches and firewalls inc Nexus. Experience with McAfee Enterprise Firewalls. Experience with F5 BigIP Load balancers. Experience with Riverbed Steelhead WAN Optimisers. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Full time permanent Location: Gosport Security Clearance Level: Current SC and be willing to go through the DV Clearance vetting process Internal Recruiter: Paul Salary: Circa £35,000 Benefits: 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund. Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Comtecs Ltd
IT Security Officer/IT Security Analyst - c.60k
Comtecs Ltd Bournemouth, Dorset
IT Security Officer/IT Security Analyst/IT Risk Analyst - Security Audits, Risk Assessments, CISM, CISSP, CySA+, CASP+ etc; COBIT, BaFin (German Finance Standards) Security Standards. London or Bournemouth (2 days per week); Fully remote during pandemic, 2 days per week onsite post-return-to-office. Permanent. c.£55k- £65k + Benefits Global Insurance Company seeks an IT Security Officer/IT Security Analyst/IT Risk Analyst to assist in the development and dissemination of information security policies, procedures, and guidelines across the organisation. This is a Security Analysis role which will require the management of audits, risk assessments and the subsequent management and oversight of remedial actions taken by various software development and DevOps/SysAdmin teams and perimeter defence Network Engineering teams. The IT Security Officer/IT Security Analyst/IT Risk Analyst will monitor existing IT security controls to ensure compliance with security policies and procedures, identify vulnerabilities, take ownership of core security areas in active processes and projects on the security roadmap and create security policies which meet modern security compliance standards. This will involve managing the development of security procedures within the specific areas (software, network, production server, devops etc) and report to the Global Security team on the state of these areas. Day-to-day activities will require you to liaise with various business and technical departmental stakeholders to actively identify and resolve vulnerabilities in the technical environment. You will also need to identify areas for improvement in security policies and procedures relating to multiple enterprise systems and infrastructure environments operated by the corporate entity. You will employ a variety of standards covering aspects such as COBIT, IASME Cyber Security, GDPR and work to bring systems up to standards required by the German Federal Financial Supervisory Authority: BaFin (due to the company's presence and profile in Germany). We are searching for an IT Security Officer/IT Security Analyst/IT Risk Analyst who can bring procedural security knowledge, experience along with technical understanding of software, server and network environments and the application of security procedures within best practice. You will be an information security professional who holds certifications ranging from CySA+, CASP+, CISSP, Security+, CISA, CISM, and may have some exposure to frameworks such as COBIT, ISO27001 or have worked to FCA standards or indeed to BaFin standards within financial services. You will be familiar with undertaking risk assessments and reporting results and guidance to technical teams and business stakeholders alike and working closely with senior level business stakeholders to disseminate a security focussed approach. Excellent organisation and communication skills are pre-requisite. Excellent opportunity to work with one of the world's largest Insurance companies employing cutting edge technologies dispersed across a global enterprise. Excellent opportunity for career growth and personal development.
Apr 19, 2021
Full time
IT Security Officer/IT Security Analyst/IT Risk Analyst - Security Audits, Risk Assessments, CISM, CISSP, CySA+, CASP+ etc; COBIT, BaFin (German Finance Standards) Security Standards. London or Bournemouth (2 days per week); Fully remote during pandemic, 2 days per week onsite post-return-to-office. Permanent. c.£55k- £65k + Benefits Global Insurance Company seeks an IT Security Officer/IT Security Analyst/IT Risk Analyst to assist in the development and dissemination of information security policies, procedures, and guidelines across the organisation. This is a Security Analysis role which will require the management of audits, risk assessments and the subsequent management and oversight of remedial actions taken by various software development and DevOps/SysAdmin teams and perimeter defence Network Engineering teams. The IT Security Officer/IT Security Analyst/IT Risk Analyst will monitor existing IT security controls to ensure compliance with security policies and procedures, identify vulnerabilities, take ownership of core security areas in active processes and projects on the security roadmap and create security policies which meet modern security compliance standards. This will involve managing the development of security procedures within the specific areas (software, network, production server, devops etc) and report to the Global Security team on the state of these areas. Day-to-day activities will require you to liaise with various business and technical departmental stakeholders to actively identify and resolve vulnerabilities in the technical environment. You will also need to identify areas for improvement in security policies and procedures relating to multiple enterprise systems and infrastructure environments operated by the corporate entity. You will employ a variety of standards covering aspects such as COBIT, IASME Cyber Security, GDPR and work to bring systems up to standards required by the German Federal Financial Supervisory Authority: BaFin (due to the company's presence and profile in Germany). We are searching for an IT Security Officer/IT Security Analyst/IT Risk Analyst who can bring procedural security knowledge, experience along with technical understanding of software, server and network environments and the application of security procedures within best practice. You will be an information security professional who holds certifications ranging from CySA+, CASP+, CISSP, Security+, CISA, CISM, and may have some exposure to frameworks such as COBIT, ISO27001 or have worked to FCA standards or indeed to BaFin standards within financial services. You will be familiar with undertaking risk assessments and reporting results and guidance to technical teams and business stakeholders alike and working closely with senior level business stakeholders to disseminate a security focussed approach. Excellent organisation and communication skills are pre-requisite. Excellent opportunity to work with one of the world's largest Insurance companies employing cutting edge technologies dispersed across a global enterprise. Excellent opportunity for career growth and personal development.
Comtecs Ltd
IT Security Officer/IT Security Analyst - c.60k
Comtecs Ltd Croydon, Surrey
IT Security Officer/IT Security Analyst/IT Risk Analyst - Security Audits, Risk Assessments, CISM, CISSP, CySA+, CASP+ etc; COBIT, BaFin (German Finance Standards) Security Standards. London or Bournemouth (2 days per week); Fully remote during pandemic, 2 days per week onsite post-return-to-office. Permanent. c.£55k- £65k + Benefits Global Insurance Company seeks an IT Security Officer/IT Security Analyst/IT Risk Analyst to assist in the development and dissemination of information security policies, procedures, and guidelines across the organisation. This is a Security Analysis role which will require the management of audits, risk assessments and the subsequent management and oversight of remedial actions taken by various software development and DevOps/SysAdmin teams and perimeter defence Network Engineering teams. The IT Security Officer/IT Security Analyst/IT Risk Analyst will monitor existing IT security controls to ensure compliance with security policies and procedures, identify vulnerabilities, take ownership of core security areas in active processes and projects on the security roadmap and create security policies which meet modern security compliance standards. This will involve managing the development of security procedures within the specific areas (software, network, production server, devops etc) and report to the Global Security team on the state of these areas. Day-to-day activities will require you to liaise with various business and technical departmental stakeholders to actively identify and resolve vulnerabilities in the technical environment. You will also need to identify areas for improvement in security policies and procedures relating to multiple enterprise systems and infrastructure environments operated by the corporate entity. You will employ a variety of standards covering aspects such as COBIT, IASME Cyber Security, GDPR and work to bring systems up to standards required by the German Federal Financial Supervisory Authority: BaFin (due to the company's presence and profile in Germany). We are searching for an IT Security Officer/IT Security Analyst/IT Risk Analyst who can bring procedural security knowledge, experience along with technical understanding of software, server and network environments and the application of security procedures within best practice. You will be an information security professional who holds certifications ranging from CySA+, CASP+, CISSP, Security+, CISA, CISM, and may have some exposure to frameworks such as COBIT, ISO27001 or have worked to FCA standards or indeed to BaFin standards within financial services. You will be familiar with undertaking risk assessments and reporting results and guidance to technical teams and business stakeholders alike and working closely with senior level business stakeholders to disseminate a security focussed approach. Excellent organisation and communication skills are pre-requisite. Excellent opportunity to work with one of the world's largest Insurance companies employing cutting edge technologies dispersed across a global enterprise. Excellent opportunity for career growth and personal development.
Apr 19, 2021
Full time
IT Security Officer/IT Security Analyst/IT Risk Analyst - Security Audits, Risk Assessments, CISM, CISSP, CySA+, CASP+ etc; COBIT, BaFin (German Finance Standards) Security Standards. London or Bournemouth (2 days per week); Fully remote during pandemic, 2 days per week onsite post-return-to-office. Permanent. c.£55k- £65k + Benefits Global Insurance Company seeks an IT Security Officer/IT Security Analyst/IT Risk Analyst to assist in the development and dissemination of information security policies, procedures, and guidelines across the organisation. This is a Security Analysis role which will require the management of audits, risk assessments and the subsequent management and oversight of remedial actions taken by various software development and DevOps/SysAdmin teams and perimeter defence Network Engineering teams. The IT Security Officer/IT Security Analyst/IT Risk Analyst will monitor existing IT security controls to ensure compliance with security policies and procedures, identify vulnerabilities, take ownership of core security areas in active processes and projects on the security roadmap and create security policies which meet modern security compliance standards. This will involve managing the development of security procedures within the specific areas (software, network, production server, devops etc) and report to the Global Security team on the state of these areas. Day-to-day activities will require you to liaise with various business and technical departmental stakeholders to actively identify and resolve vulnerabilities in the technical environment. You will also need to identify areas for improvement in security policies and procedures relating to multiple enterprise systems and infrastructure environments operated by the corporate entity. You will employ a variety of standards covering aspects such as COBIT, IASME Cyber Security, GDPR and work to bring systems up to standards required by the German Federal Financial Supervisory Authority: BaFin (due to the company's presence and profile in Germany). We are searching for an IT Security Officer/IT Security Analyst/IT Risk Analyst who can bring procedural security knowledge, experience along with technical understanding of software, server and network environments and the application of security procedures within best practice. You will be an information security professional who holds certifications ranging from CySA+, CASP+, CISSP, Security+, CISA, CISM, and may have some exposure to frameworks such as COBIT, ISO27001 or have worked to FCA standards or indeed to BaFin standards within financial services. You will be familiar with undertaking risk assessments and reporting results and guidance to technical teams and business stakeholders alike and working closely with senior level business stakeholders to disseminate a security focussed approach. Excellent organisation and communication skills are pre-requisite. Excellent opportunity to work with one of the world's largest Insurance companies employing cutting edge technologies dispersed across a global enterprise. Excellent opportunity for career growth and personal development.
Computer Futures - London & S.E(Permanent and Contract)
L3 SOC Analyst/Threat Hunter
Computer Futures - London & S.E(Permanent and Contract)
L3 SOC Analyst/Threat Hunter- £55,000 - £75,000 *Remote process and onboarding, you will be working remotely for the forseeable future* Are you an Security Analyst who is looking to be part of an established, highly technical Cyber Centre? A proven track record in protecting large global organisations from unseen cyber threats and risks? You will play a pivotal role in proactively discovering, defending and remediating against Cyber Risks and enhance their cyber defence posture. You will be looked upon to continuously monitor and triage Real Time security events, manage the usage of data hunting technology and the development/deployment of data hunting cases. They are a global, digital organisation, based in London - who have developed a reputation across the Cyber and Information Security sectors for having the expertise and technical knowledge to proactively defend against Cyber Threats. They have inspired a creative, flexible and motivating environment - a heavy emphasis on professional and self-development with the passion to drive the most significant security changes that have been adopted across the digital landscape. You should have experience/ability within: Monitoring and Triaging, analysing/investigating security events, Threat & Vulnerability Management and Threat Hunting. The team will expect you to bring in your own exciting experiences and processes into the fold within a continuously developing setting. This would be a really good fit for someone who is looking to join an extremely dynamic environment. They offer excellent career pathways with opportunities to progress or engage with various security teams within the business. You will have extensive training budget and the opportunity to work flexibly. If you feel this role would be of interest to you, please do not hesitate to apply. Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy
Apr 19, 2021
Full time
L3 SOC Analyst/Threat Hunter- £55,000 - £75,000 *Remote process and onboarding, you will be working remotely for the forseeable future* Are you an Security Analyst who is looking to be part of an established, highly technical Cyber Centre? A proven track record in protecting large global organisations from unseen cyber threats and risks? You will play a pivotal role in proactively discovering, defending and remediating against Cyber Risks and enhance their cyber defence posture. You will be looked upon to continuously monitor and triage Real Time security events, manage the usage of data hunting technology and the development/deployment of data hunting cases. They are a global, digital organisation, based in London - who have developed a reputation across the Cyber and Information Security sectors for having the expertise and technical knowledge to proactively defend against Cyber Threats. They have inspired a creative, flexible and motivating environment - a heavy emphasis on professional and self-development with the passion to drive the most significant security changes that have been adopted across the digital landscape. You should have experience/ability within: Monitoring and Triaging, analysing/investigating security events, Threat & Vulnerability Management and Threat Hunting. The team will expect you to bring in your own exciting experiences and processes into the fold within a continuously developing setting. This would be a really good fit for someone who is looking to join an extremely dynamic environment. They offer excellent career pathways with opportunities to progress or engage with various security teams within the business. You will have extensive training budget and the opportunity to work flexibly. If you feel this role would be of interest to you, please do not hesitate to apply. Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy
Hays Specialist Recruitment
IT Support Analyst
Hays Specialist Recruitment Leeds, Yorkshire
IT Support Analyst/Software Support/2nd Line IT Support Analyst Leeds, Currently fully remote Up to £38,000 Your new role As a 2nd Line Service Desk Analyst, you will be an expert of my client's bespoke software. Your advice to customers will be highly valued with more complex IT-questions and you will be able to translate technical information to understandable and clear information. Your primary responsibility will be providing software support and you will work closely with the Project Team to deliver the best viable solution to customers. You will also be supporting your colleagues with IT related questions and issues. Responsibilities Advise customers with more complex, second line queries on software Flexible and pro-actively handle incoming and unresolved customer queries and service questions Perform IT system health checks at customer sites and consult on improvements to use our solutions Be able to have SLA meetings with customers and strive to a consultative approach Support on internal IT related questions and issues from colleagues Application management of some of our internal information systems to add value to the business Support on our Azure Cloud environment hosting our products for customer environments. Experience needed Software support experience is highly desirable Microsoft 365 Certified (Modern Desktop Administrator Associate, Security Administration, Azure Administrator Associate) ITIL foundation certified or comparable experience Background in IT, experience in setting up (Microsoft) modern desktop environment and Azure Cloud environment Experience in Virtualisation techniques (VDI, Citrix, VMware) Take full ownership of IT issues Work independently Become an expert in the bespoke software Excellent English communication and technical writing skills Analytical and structured mind Commercial awareness Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 18, 2021
Full time
IT Support Analyst/Software Support/2nd Line IT Support Analyst Leeds, Currently fully remote Up to £38,000 Your new role As a 2nd Line Service Desk Analyst, you will be an expert of my client's bespoke software. Your advice to customers will be highly valued with more complex IT-questions and you will be able to translate technical information to understandable and clear information. Your primary responsibility will be providing software support and you will work closely with the Project Team to deliver the best viable solution to customers. You will also be supporting your colleagues with IT related questions and issues. Responsibilities Advise customers with more complex, second line queries on software Flexible and pro-actively handle incoming and unresolved customer queries and service questions Perform IT system health checks at customer sites and consult on improvements to use our solutions Be able to have SLA meetings with customers and strive to a consultative approach Support on internal IT related questions and issues from colleagues Application management of some of our internal information systems to add value to the business Support on our Azure Cloud environment hosting our products for customer environments. Experience needed Software support experience is highly desirable Microsoft 365 Certified (Modern Desktop Administrator Associate, Security Administration, Azure Administrator Associate) ITIL foundation certified or comparable experience Background in IT, experience in setting up (Microsoft) modern desktop environment and Azure Cloud environment Experience in Virtualisation techniques (VDI, Citrix, VMware) Take full ownership of IT issues Work independently Become an expert in the bespoke software Excellent English communication and technical writing skills Analytical and structured mind Commercial awareness Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

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