Job Summary Develop technology strategies and roadmaps, mapping to business needs. Accountable for delivering business outcomes - strategic, operational and BAU. Lead initiatives that cross business and organizational boundaries, building effective cross-functional teams. Responsible for health of multiple work cells and agile/waterfall teams(s). Ensure portfolio cost/capability effectiveness and provide transparency to business partners. Actively participate in industry and bring insights into MM. Key Responsibilities Team Leadership: Lead, mentor, and develop a diverse team of SAP Basis administrators and SAP Security/Authorization specialists (onshore and offshore). Platform Management: Oversee administration, maintenance, upgrades, and optimization of SAP systems (ECC, S/4HANA, BW, HANA, PI/XI, Solution Manager, etc.). Security & Compliance: Ensure robust SAP security and authorization processes, including role design, provisioning, audit, and compliance across the SAP landscape. Change & Release Management: Manage change and release processes (Rev-Trac, HANA Cockpit, Solution Manager), ensuring minimal disruption and maximum reliability. Disaster Recovery & High Availability: Oversee DR/HA planning and execution for SAP platforms, including on-premises and cloud (AWS, RHEL, SLES) environments. Incident Management: Serve as the primary escalation point for critical incidents, coordinating on-call support and cross-functional resolution. Collaboration: Partner with infrastructure, application, and business teams to deliver projects, resolve issues, and drive innovation. Continuous Improvement: Champion automation, vulnerability management, and process optimization initiatives. Documentation & Best Practices: Maintain comprehensive documentation, enforce best practices, and ensure compliance with audit and regulatory requirements. Platform Assessment & Roadmap: Conduct a thorough assessment of the current SAP platform, including all Basis and Security/Authorization components. Develop a future state architecture that aligns with MassMutual's business and technology strategy. Create and maintain a strategic roadmap for the decommissioning and replacement of end-of-life tools and utilities, ensuring smooth transitions and minimal business disruption. Strategic SAP Initiatives: Lead and support the implementation of SAP S/4HANA, SAP Profitability and Performance Management (PaPM), and SAP Datasphere. Evaluate and recommend strategies for the adoption and future direction of the SAP RISE platform, ensuring MassMutual remains at the forefront of SAP innovation. Required Skills & Experience Technical Skills Deep expertise in SAP Basis administration (ECC, S/4HANA, BW, HANA, PI/XI, Solution Manager, cloud integrations). Strong background in SAP security and authorizations (role design, provisioning, audit, compliance). Experience with database administration (DB2 UDB, SAP Sybase IQ, HANA). Familiarity with change management and release tools (Rev-Trac, HANA Cockpit, Solution Manager). Knowledge of high availability/disaster recovery (HA/DR), Pacemaker Clusters, and hybrid cloud environments. Understanding of SAP infrastructure, upgrades, migrations, and performance tuning. Experience with audit, vulnerability management, and compliance processes. Demonstrated experience in platform assessment, architecture design, and technology roadmapping. Experience with SAP S/4HANA, PaPM, DataSphere, and/or SAP RISE is highly desirable. Leadership & Soft Skills Proven experience managing and developing technical teams, including remote/offshore resources. Strong project management, prioritization, and organizational skills. Excellent communication and stakeholder management abilities. Ability to drive process improvement and foster a culture of accountability and collaboration. Experience working in a regulated, audit-driven environment. Qualifications Bachelor's degree in Computer Science, Information Systems, or related field. 10+ years of experience in implementation and leading SAP Platform and Security/Authorization teams. Experience in the financial services or insurance industry. Preferred Certifications SAP certifications (Basis, Security, HANA, S/4HANA, PaPM, Datasphere, etc.). About the Teams You'll Lead SAP Basis Team: Senior administrators and specialists with expertise in SAP Basis, HANA, AWS, RHEL, SLES, DB2, change management, disaster recovery, and infrastructure support. SAP Authorization/Security Team: Experts in SAP authorizations, audit, provisioning, S/4, HANA, ECC, BW, and 24x7 support. Teams are distributed across the US, Romania, and India, including both employees and contractors. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
03/16/2026
Full time
Job Summary Develop technology strategies and roadmaps, mapping to business needs. Accountable for delivering business outcomes - strategic, operational and BAU. Lead initiatives that cross business and organizational boundaries, building effective cross-functional teams. Responsible for health of multiple work cells and agile/waterfall teams(s). Ensure portfolio cost/capability effectiveness and provide transparency to business partners. Actively participate in industry and bring insights into MM. Key Responsibilities Team Leadership: Lead, mentor, and develop a diverse team of SAP Basis administrators and SAP Security/Authorization specialists (onshore and offshore). Platform Management: Oversee administration, maintenance, upgrades, and optimization of SAP systems (ECC, S/4HANA, BW, HANA, PI/XI, Solution Manager, etc.). Security & Compliance: Ensure robust SAP security and authorization processes, including role design, provisioning, audit, and compliance across the SAP landscape. Change & Release Management: Manage change and release processes (Rev-Trac, HANA Cockpit, Solution Manager), ensuring minimal disruption and maximum reliability. Disaster Recovery & High Availability: Oversee DR/HA planning and execution for SAP platforms, including on-premises and cloud (AWS, RHEL, SLES) environments. Incident Management: Serve as the primary escalation point for critical incidents, coordinating on-call support and cross-functional resolution. Collaboration: Partner with infrastructure, application, and business teams to deliver projects, resolve issues, and drive innovation. Continuous Improvement: Champion automation, vulnerability management, and process optimization initiatives. Documentation & Best Practices: Maintain comprehensive documentation, enforce best practices, and ensure compliance with audit and regulatory requirements. Platform Assessment & Roadmap: Conduct a thorough assessment of the current SAP platform, including all Basis and Security/Authorization components. Develop a future state architecture that aligns with MassMutual's business and technology strategy. Create and maintain a strategic roadmap for the decommissioning and replacement of end-of-life tools and utilities, ensuring smooth transitions and minimal business disruption. Strategic SAP Initiatives: Lead and support the implementation of SAP S/4HANA, SAP Profitability and Performance Management (PaPM), and SAP Datasphere. Evaluate and recommend strategies for the adoption and future direction of the SAP RISE platform, ensuring MassMutual remains at the forefront of SAP innovation. Required Skills & Experience Technical Skills Deep expertise in SAP Basis administration (ECC, S/4HANA, BW, HANA, PI/XI, Solution Manager, cloud integrations). Strong background in SAP security and authorizations (role design, provisioning, audit, compliance). Experience with database administration (DB2 UDB, SAP Sybase IQ, HANA). Familiarity with change management and release tools (Rev-Trac, HANA Cockpit, Solution Manager). Knowledge of high availability/disaster recovery (HA/DR), Pacemaker Clusters, and hybrid cloud environments. Understanding of SAP infrastructure, upgrades, migrations, and performance tuning. Experience with audit, vulnerability management, and compliance processes. Demonstrated experience in platform assessment, architecture design, and technology roadmapping. Experience with SAP S/4HANA, PaPM, DataSphere, and/or SAP RISE is highly desirable. Leadership & Soft Skills Proven experience managing and developing technical teams, including remote/offshore resources. Strong project management, prioritization, and organizational skills. Excellent communication and stakeholder management abilities. Ability to drive process improvement and foster a culture of accountability and collaboration. Experience working in a regulated, audit-driven environment. Qualifications Bachelor's degree in Computer Science, Information Systems, or related field. 10+ years of experience in implementation and leading SAP Platform and Security/Authorization teams. Experience in the financial services or insurance industry. Preferred Certifications SAP certifications (Basis, Security, HANA, S/4HANA, PaPM, Datasphere, etc.). About the Teams You'll Lead SAP Basis Team: Senior administrators and specialists with expertise in SAP Basis, HANA, AWS, RHEL, SLES, DB2, change management, disaster recovery, and infrastructure support. SAP Authorization/Security Team: Experts in SAP authorizations, audit, provisioning, S/4, HANA, ECC, BW, and 24x7 support. Teams are distributed across the US, Romania, and India, including both employees and contractors. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Job Summary Develop technology strategies and roadmaps, mapping to business needs. Accountable for delivering business outcomes - strategic, operational and BAU. Lead initiatives that cross business and organizational boundaries, building effective cross-functional teams. Responsible for health of multiple work cells and agile/waterfall teams(s). Ensure portfolio cost/capability effectiveness and provide transparency to business partners. Actively participate in industry and bring insights into MM. Key Responsibilities Team Leadership: Lead, mentor, and develop a diverse team of SAP Basis administrators and SAP Security/Authorization specialists (onshore and offshore). Platform Management: Oversee administration, maintenance, upgrades, and optimization of SAP systems (ECC, S/4HANA, BW, HANA, PI/XI, Solution Manager, etc.). Security & Compliance: Ensure robust SAP security and authorization processes, including role design, provisioning, audit, and compliance across the SAP landscape. Change & Release Management: Manage change and release processes (Rev-Trac, HANA Cockpit, Solution Manager), ensuring minimal disruption and maximum reliability. Disaster Recovery & High Availability: Oversee DR/HA planning and execution for SAP platforms, including on-premises and cloud (AWS, RHEL, SLES) environments. Incident Management: Serve as the primary escalation point for critical incidents, coordinating on-call support and cross-functional resolution. Collaboration: Partner with infrastructure, application, and business teams to deliver projects, resolve issues, and drive innovation. Continuous Improvement: Champion automation, vulnerability management, and process optimization initiatives. Documentation & Best Practices: Maintain comprehensive documentation, enforce best practices, and ensure compliance with audit and regulatory requirements. Platform Assessment & Roadmap: Conduct a thorough assessment of the current SAP platform, including all Basis and Security/Authorization components. Develop a future state architecture that aligns with MassMutual's business and technology strategy. Create and maintain a strategic roadmap for the decommissioning and replacement of end-of-life tools and utilities, ensuring smooth transitions and minimal business disruption. Strategic SAP Initiatives: Lead and support the implementation of SAP S/4HANA, SAP Profitability and Performance Management (PaPM), and SAP Datasphere. Evaluate and recommend strategies for the adoption and future direction of the SAP RISE platform, ensuring MassMutual remains at the forefront of SAP innovation. Required Skills & Experience Technical Skills Deep expertise in SAP Basis administration (ECC, S/4HANA, BW, HANA, PI/XI, Solution Manager, cloud integrations). Strong background in SAP security and authorizations (role design, provisioning, audit, compliance). Experience with database administration (DB2 UDB, SAP Sybase IQ, HANA). Familiarity with change management and release tools (Rev-Trac, HANA Cockpit, Solution Manager). Knowledge of high availability/disaster recovery (HA/DR), Pacemaker Clusters, and hybrid cloud environments. Understanding of SAP infrastructure, upgrades, migrations, and performance tuning. Experience with audit, vulnerability management, and compliance processes. Demonstrated experience in platform assessment, architecture design, and technology roadmapping. Experience with SAP S/4HANA, PaPM, DataSphere, and/or SAP RISE is highly desirable. Leadership & Soft Skills Proven experience managing and developing technical teams, including remote/offshore resources. Strong project management, prioritization, and organizational skills. Excellent communication and stakeholder management abilities. Ability to drive process improvement and foster a culture of accountability and collaboration. Experience working in a regulated, audit-driven environment. Qualifications Bachelor's degree in Computer Science, Information Systems, or related field. 10+ years of experience in implementation and leading SAP Platform and Security/Authorization teams. Experience in the financial services or insurance industry. Preferred Certifications SAP certifications (Basis, Security, HANA, S/4HANA, PaPM, Datasphere, etc.). About the Teams You'll Lead SAP Basis Team: Senior administrators and specialists with expertise in SAP Basis, HANA, AWS, RHEL, SLES, DB2, change management, disaster recovery, and infrastructure support. SAP Authorization/Security Team: Experts in SAP authorizations, audit, provisioning, S/4, HANA, ECC, BW, and 24x7 support. Teams are distributed across the US, Romania, and India, including both employees and contractors. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
03/16/2026
Full time
Job Summary Develop technology strategies and roadmaps, mapping to business needs. Accountable for delivering business outcomes - strategic, operational and BAU. Lead initiatives that cross business and organizational boundaries, building effective cross-functional teams. Responsible for health of multiple work cells and agile/waterfall teams(s). Ensure portfolio cost/capability effectiveness and provide transparency to business partners. Actively participate in industry and bring insights into MM. Key Responsibilities Team Leadership: Lead, mentor, and develop a diverse team of SAP Basis administrators and SAP Security/Authorization specialists (onshore and offshore). Platform Management: Oversee administration, maintenance, upgrades, and optimization of SAP systems (ECC, S/4HANA, BW, HANA, PI/XI, Solution Manager, etc.). Security & Compliance: Ensure robust SAP security and authorization processes, including role design, provisioning, audit, and compliance across the SAP landscape. Change & Release Management: Manage change and release processes (Rev-Trac, HANA Cockpit, Solution Manager), ensuring minimal disruption and maximum reliability. Disaster Recovery & High Availability: Oversee DR/HA planning and execution for SAP platforms, including on-premises and cloud (AWS, RHEL, SLES) environments. Incident Management: Serve as the primary escalation point for critical incidents, coordinating on-call support and cross-functional resolution. Collaboration: Partner with infrastructure, application, and business teams to deliver projects, resolve issues, and drive innovation. Continuous Improvement: Champion automation, vulnerability management, and process optimization initiatives. Documentation & Best Practices: Maintain comprehensive documentation, enforce best practices, and ensure compliance with audit and regulatory requirements. Platform Assessment & Roadmap: Conduct a thorough assessment of the current SAP platform, including all Basis and Security/Authorization components. Develop a future state architecture that aligns with MassMutual's business and technology strategy. Create and maintain a strategic roadmap for the decommissioning and replacement of end-of-life tools and utilities, ensuring smooth transitions and minimal business disruption. Strategic SAP Initiatives: Lead and support the implementation of SAP S/4HANA, SAP Profitability and Performance Management (PaPM), and SAP Datasphere. Evaluate and recommend strategies for the adoption and future direction of the SAP RISE platform, ensuring MassMutual remains at the forefront of SAP innovation. Required Skills & Experience Technical Skills Deep expertise in SAP Basis administration (ECC, S/4HANA, BW, HANA, PI/XI, Solution Manager, cloud integrations). Strong background in SAP security and authorizations (role design, provisioning, audit, compliance). Experience with database administration (DB2 UDB, SAP Sybase IQ, HANA). Familiarity with change management and release tools (Rev-Trac, HANA Cockpit, Solution Manager). Knowledge of high availability/disaster recovery (HA/DR), Pacemaker Clusters, and hybrid cloud environments. Understanding of SAP infrastructure, upgrades, migrations, and performance tuning. Experience with audit, vulnerability management, and compliance processes. Demonstrated experience in platform assessment, architecture design, and technology roadmapping. Experience with SAP S/4HANA, PaPM, DataSphere, and/or SAP RISE is highly desirable. Leadership & Soft Skills Proven experience managing and developing technical teams, including remote/offshore resources. Strong project management, prioritization, and organizational skills. Excellent communication and stakeholder management abilities. Ability to drive process improvement and foster a culture of accountability and collaboration. Experience working in a regulated, audit-driven environment. Qualifications Bachelor's degree in Computer Science, Information Systems, or related field. 10+ years of experience in implementation and leading SAP Platform and Security/Authorization teams. Experience in the financial services or insurance industry. Preferred Certifications SAP certifications (Basis, Security, HANA, S/4HANA, PaPM, Datasphere, etc.). About the Teams You'll Lead SAP Basis Team: Senior administrators and specialists with expertise in SAP Basis, HANA, AWS, RHEL, SLES, DB2, change management, disaster recovery, and infrastructure support. SAP Authorization/Security Team: Experts in SAP authorizations, audit, provisioning, S/4, HANA, ECC, BW, and 24x7 support. Teams are distributed across the US, Romania, and India, including both employees and contractors. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Job Summary Develop technology strategies and roadmaps, mapping to business needs. Accountable for delivering business outcomes - strategic, operational and BAU. Lead initiatives that cross business and organizational boundaries, building effective cross-functional teams. Responsible for health of multiple work cells and agile/waterfall teams(s). Ensure portfolio cost/capability effectiveness and provide transparency to business partners. Actively participate in industry and bring insights into MM. Key Responsibilities Team Leadership: Lead, mentor, and develop a diverse team of SAP Basis administrators and SAP Security/Authorization specialists (onshore and offshore). Platform Management: Oversee administration, maintenance, upgrades, and optimization of SAP systems (ECC, S/4HANA, BW, HANA, PI/XI, Solution Manager, etc.). Security & Compliance: Ensure robust SAP security and authorization processes, including role design, provisioning, audit, and compliance across the SAP landscape. Change & Release Management: Manage change and release processes (Rev-Trac, HANA Cockpit, Solution Manager), ensuring minimal disruption and maximum reliability. Disaster Recovery & High Availability: Oversee DR/HA planning and execution for SAP platforms, including on-premises and cloud (AWS, RHEL, SLES) environments. Incident Management: Serve as the primary escalation point for critical incidents, coordinating on-call support and cross-functional resolution. Collaboration: Partner with infrastructure, application, and business teams to deliver projects, resolve issues, and drive innovation. Continuous Improvement: Champion automation, vulnerability management, and process optimization initiatives. Documentation & Best Practices: Maintain comprehensive documentation, enforce best practices, and ensure compliance with audit and regulatory requirements. Platform Assessment & Roadmap: Conduct a thorough assessment of the current SAP platform, including all Basis and Security/Authorization components. Develop a future state architecture that aligns with MassMutual's business and technology strategy. Create and maintain a strategic roadmap for the decommissioning and replacement of end-of-life tools and utilities, ensuring smooth transitions and minimal business disruption. Strategic SAP Initiatives: Lead and support the implementation of SAP S/4HANA, SAP Profitability and Performance Management (PaPM), and SAP Datasphere. Evaluate and recommend strategies for the adoption and future direction of the SAP RISE platform, ensuring MassMutual remains at the forefront of SAP innovation. Required Skills & Experience Technical Skills Deep expertise in SAP Basis administration (ECC, S/4HANA, BW, HANA, PI/XI, Solution Manager, cloud integrations). Strong background in SAP security and authorizations (role design, provisioning, audit, compliance). Experience with database administration (DB2 UDB, SAP Sybase IQ, HANA). Familiarity with change management and release tools (Rev-Trac, HANA Cockpit, Solution Manager). Knowledge of high availability/disaster recovery (HA/DR), Pacemaker Clusters, and hybrid cloud environments. Understanding of SAP infrastructure, upgrades, migrations, and performance tuning. Experience with audit, vulnerability management, and compliance processes. Demonstrated experience in platform assessment, architecture design, and technology roadmapping. Experience with SAP S/4HANA, PaPM, DataSphere, and/or SAP RISE is highly desirable. Leadership & Soft Skills Proven experience managing and developing technical teams, including remote/offshore resources. Strong project management, prioritization, and organizational skills. Excellent communication and stakeholder management abilities. Ability to drive process improvement and foster a culture of accountability and collaboration. Experience working in a regulated, audit-driven environment. Qualifications Bachelor's degree in Computer Science, Information Systems, or related field. 10+ years of experience in implementation and leading SAP Platform and Security/Authorization teams. Experience in the financial services or insurance industry. Preferred Certifications SAP certifications (Basis, Security, HANA, S/4HANA, PaPM, Datasphere, etc.). About the Teams You'll Lead SAP Basis Team: Senior administrators and specialists with expertise in SAP Basis, HANA, AWS, RHEL, SLES, DB2, change management, disaster recovery, and infrastructure support. SAP Authorization/Security Team: Experts in SAP authorizations, audit, provisioning, S/4, HANA, ECC, BW, and 24x7 support. Teams are distributed across the US, Romania, and India, including both employees and contractors. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
03/16/2026
Full time
Job Summary Develop technology strategies and roadmaps, mapping to business needs. Accountable for delivering business outcomes - strategic, operational and BAU. Lead initiatives that cross business and organizational boundaries, building effective cross-functional teams. Responsible for health of multiple work cells and agile/waterfall teams(s). Ensure portfolio cost/capability effectiveness and provide transparency to business partners. Actively participate in industry and bring insights into MM. Key Responsibilities Team Leadership: Lead, mentor, and develop a diverse team of SAP Basis administrators and SAP Security/Authorization specialists (onshore and offshore). Platform Management: Oversee administration, maintenance, upgrades, and optimization of SAP systems (ECC, S/4HANA, BW, HANA, PI/XI, Solution Manager, etc.). Security & Compliance: Ensure robust SAP security and authorization processes, including role design, provisioning, audit, and compliance across the SAP landscape. Change & Release Management: Manage change and release processes (Rev-Trac, HANA Cockpit, Solution Manager), ensuring minimal disruption and maximum reliability. Disaster Recovery & High Availability: Oversee DR/HA planning and execution for SAP platforms, including on-premises and cloud (AWS, RHEL, SLES) environments. Incident Management: Serve as the primary escalation point for critical incidents, coordinating on-call support and cross-functional resolution. Collaboration: Partner with infrastructure, application, and business teams to deliver projects, resolve issues, and drive innovation. Continuous Improvement: Champion automation, vulnerability management, and process optimization initiatives. Documentation & Best Practices: Maintain comprehensive documentation, enforce best practices, and ensure compliance with audit and regulatory requirements. Platform Assessment & Roadmap: Conduct a thorough assessment of the current SAP platform, including all Basis and Security/Authorization components. Develop a future state architecture that aligns with MassMutual's business and technology strategy. Create and maintain a strategic roadmap for the decommissioning and replacement of end-of-life tools and utilities, ensuring smooth transitions and minimal business disruption. Strategic SAP Initiatives: Lead and support the implementation of SAP S/4HANA, SAP Profitability and Performance Management (PaPM), and SAP Datasphere. Evaluate and recommend strategies for the adoption and future direction of the SAP RISE platform, ensuring MassMutual remains at the forefront of SAP innovation. Required Skills & Experience Technical Skills Deep expertise in SAP Basis administration (ECC, S/4HANA, BW, HANA, PI/XI, Solution Manager, cloud integrations). Strong background in SAP security and authorizations (role design, provisioning, audit, compliance). Experience with database administration (DB2 UDB, SAP Sybase IQ, HANA). Familiarity with change management and release tools (Rev-Trac, HANA Cockpit, Solution Manager). Knowledge of high availability/disaster recovery (HA/DR), Pacemaker Clusters, and hybrid cloud environments. Understanding of SAP infrastructure, upgrades, migrations, and performance tuning. Experience with audit, vulnerability management, and compliance processes. Demonstrated experience in platform assessment, architecture design, and technology roadmapping. Experience with SAP S/4HANA, PaPM, DataSphere, and/or SAP RISE is highly desirable. Leadership & Soft Skills Proven experience managing and developing technical teams, including remote/offshore resources. Strong project management, prioritization, and organizational skills. Excellent communication and stakeholder management abilities. Ability to drive process improvement and foster a culture of accountability and collaboration. Experience working in a regulated, audit-driven environment. Qualifications Bachelor's degree in Computer Science, Information Systems, or related field. 10+ years of experience in implementation and leading SAP Platform and Security/Authorization teams. Experience in the financial services or insurance industry. Preferred Certifications SAP certifications (Basis, Security, HANA, S/4HANA, PaPM, Datasphere, etc.). About the Teams You'll Lead SAP Basis Team: Senior administrators and specialists with expertise in SAP Basis, HANA, AWS, RHEL, SLES, DB2, change management, disaster recovery, and infrastructure support. SAP Authorization/Security Team: Experts in SAP authorizations, audit, provisioning, S/4, HANA, ECC, BW, and 24x7 support. Teams are distributed across the US, Romania, and India, including both employees and contractors. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $70,310- $99,600 The Senior System Administrator will provide advanced enterprise-level IT support in a highly sensitive environment supporting the F-35 IPT. This role focuses on hardware/software installation, maintenance, server and workstation administration, virtualization, and overall system performance and availability. The candidate will collaborate closely with IT teams and stakeholders, mentor junior staff, and contribute to continuous improvement of IT infrastructure and processes. Essential Job Functions: Provide advanced support for the installation, configuration, maintenance, and troubleshooting of servers, workstations, and client hardware/software in Windows and Linux environments. Administer and maintain SAN hardware, operating systems, and virtualization platforms. Manage and support enterprise services including Active Directory, DNS, DHCP, and network storage solutions. Monitor system performance, conduct capacity planning, and implement upgrades and patches as needed. Develop and maintain installation and configuration documentation, standard operating procedures, and best practices. Coordinate IT activities with management, cross-functional teams, and external stakeholders. Provide technical support for organizational projects including system integrations and new service rollouts. Mentor junior and journeyman administrators, promoting knowledge sharing and team development. Assist in designing and configuring network devices, NAS, and server hardware. Utilize scripting tools (PowerShell or similar) to automate routine tasks and enhance system management. Participate in research and development initiatives to improve IT infrastructure and processes. Work onsite regularly; this position is not eligible for remote work. Required Qualifications: U.S. Citizenship required due to customer requirements. High school diploma/GED plus 13+ years of experience, or Associate's-level (AA/AS/Technical school) plus 7 years of experience, or a bachelor's degree in an IT field with 5 years of experience. Must possess or be able to obtain and maintain a Top Secret security clearance. Advanced proficiency with Microsoft Windows Server (various versions) and Linux (RHEL 7/8/9). Experience with virtualization technologies (e.g., VMware, Hyper-V). Strong knowledge of enterprise networking fundamentals. Experience with scripting and automation (PowerShell preferred). Willingness and ability to work after hours/weekends as needed. Desired Skills: Experience with enterprise service tools such as Active Directory, DNS, DHCP, and group policy management. Familiarity with database administration (MSSQL 2014+). Knowledge of Agile or Kanban project methodologies. Prior experience supporting mission-critical IT environments. Ability to develop and document IT policies and procedures.
01/06/2026
Full time
Salary Range: $70,310- $99,600 The Senior System Administrator will provide advanced enterprise-level IT support in a highly sensitive environment supporting the F-35 IPT. This role focuses on hardware/software installation, maintenance, server and workstation administration, virtualization, and overall system performance and availability. The candidate will collaborate closely with IT teams and stakeholders, mentor junior staff, and contribute to continuous improvement of IT infrastructure and processes. Essential Job Functions: Provide advanced support for the installation, configuration, maintenance, and troubleshooting of servers, workstations, and client hardware/software in Windows and Linux environments. Administer and maintain SAN hardware, operating systems, and virtualization platforms. Manage and support enterprise services including Active Directory, DNS, DHCP, and network storage solutions. Monitor system performance, conduct capacity planning, and implement upgrades and patches as needed. Develop and maintain installation and configuration documentation, standard operating procedures, and best practices. Coordinate IT activities with management, cross-functional teams, and external stakeholders. Provide technical support for organizational projects including system integrations and new service rollouts. Mentor junior and journeyman administrators, promoting knowledge sharing and team development. Assist in designing and configuring network devices, NAS, and server hardware. Utilize scripting tools (PowerShell or similar) to automate routine tasks and enhance system management. Participate in research and development initiatives to improve IT infrastructure and processes. Work onsite regularly; this position is not eligible for remote work. Required Qualifications: U.S. Citizenship required due to customer requirements. High school diploma/GED plus 13+ years of experience, or Associate's-level (AA/AS/Technical school) plus 7 years of experience, or a bachelor's degree in an IT field with 5 years of experience. Must possess or be able to obtain and maintain a Top Secret security clearance. Advanced proficiency with Microsoft Windows Server (various versions) and Linux (RHEL 7/8/9). Experience with virtualization technologies (e.g., VMware, Hyper-V). Strong knowledge of enterprise networking fundamentals. Experience with scripting and automation (PowerShell preferred). Willingness and ability to work after hours/weekends as needed. Desired Skills: Experience with enterprise service tools such as Active Directory, DNS, DHCP, and group policy management. Familiarity with database administration (MSSQL 2014+). Knowledge of Agile or Kanban project methodologies. Prior experience supporting mission-critical IT environments. Ability to develop and document IT policies and procedures.
Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for an NMS ServiceNow Senior Software Designer: To support a key program in AT&T's National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Description of Job Duties/Responsibilities: Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2. Oversee and guide team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements. Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability. Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges. Direct integration efforts with Cisco Network Services Orchestrator, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes. Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed. Monitor the team's efforts to maintain IT system and application performance/availability while responding proactively to emerging issues. Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant. Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification. Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement. Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team. Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget. Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates. Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements. Required Clearance: TS/SCI with polygraph. (/sci) () Required Qualifications: Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a doctorate and 8 years of experience OR a master's and 10 years OR a bachelor's and 12 years OR an associate's and 14 years OR HS and 16 years . Must meet Information Assurance Technical (IAT) Level 2 certification requirements. Additional requirements include: Must have at least 5 years of relevant ServiceNow experience that can be a combination of work history, education, and training. Must have Certification: ServiceNow Certified System Administrator . Must have at least one other advanced ServiceNow certification. Team Leadership experience. The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines. The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle. Experience with at least one of (Agile, Scrum, SDLC). Must be able to work with minimal supervision to perform complex technical tasks and lead others effectively. Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions. Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts. Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods. Excellent client-facing and internal communication skills. Exceptional organizational skills, including attention to detail, multitasking and critical thinking skills. Skilled in working within a team environment within a professional office setting. Skilled in the ability to focus study and research to rapidly solve specific problems. Excellent and clear written documentation skills. Excellent self-study to achieve advanced training as required by the team and the program. Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities. Excellent verbal communication skills. Working knowledge of Service Now or other ITSM. Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook. Experience innovating in a collaborative environment. Advanced system architecture, design, and integration. Experience with databases. Ideally including MariaDB. Required Cross platform and integration experience including Windows, Linux, Juniper, and Cisco. Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell. Desired Qualifications: CompTIA Security+ or equivalent will meet the minimum requirement for the role. ISC2 CISSP or equivalent is strongly preferred and exceeds the minimum requirement for this role. Ready to join our team? Apply today! Our NMS ServiceNow Software Designer (IT Software Developer III) (Government) earns between $108,000 - $225,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Chantilly, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
01/05/2026
Full time
Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for an NMS ServiceNow Senior Software Designer: To support a key program in AT&T's National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Description of Job Duties/Responsibilities: Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2. Oversee and guide team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements. Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability. Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges. Direct integration efforts with Cisco Network Services Orchestrator, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes. Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed. Monitor the team's efforts to maintain IT system and application performance/availability while responding proactively to emerging issues. Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant. Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification. Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement. Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team. Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget. Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates. Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements. Required Clearance: TS/SCI with polygraph. (/sci) () Required Qualifications: Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a doctorate and 8 years of experience OR a master's and 10 years OR a bachelor's and 12 years OR an associate's and 14 years OR HS and 16 years . Must meet Information Assurance Technical (IAT) Level 2 certification requirements. Additional requirements include: Must have at least 5 years of relevant ServiceNow experience that can be a combination of work history, education, and training. Must have Certification: ServiceNow Certified System Administrator . Must have at least one other advanced ServiceNow certification. Team Leadership experience. The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines. The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle. Experience with at least one of (Agile, Scrum, SDLC). Must be able to work with minimal supervision to perform complex technical tasks and lead others effectively. Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions. Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts. Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods. Excellent client-facing and internal communication skills. Exceptional organizational skills, including attention to detail, multitasking and critical thinking skills. Skilled in working within a team environment within a professional office setting. Skilled in the ability to focus study and research to rapidly solve specific problems. Excellent and clear written documentation skills. Excellent self-study to achieve advanced training as required by the team and the program. Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities. Excellent verbal communication skills. Working knowledge of Service Now or other ITSM. Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook. Experience innovating in a collaborative environment. Advanced system architecture, design, and integration. Experience with databases. Ideally including MariaDB. Required Cross platform and integration experience including Windows, Linux, Juniper, and Cisco. Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell. Desired Qualifications: CompTIA Security+ or equivalent will meet the minimum requirement for the role. ISC2 CISSP or equivalent is strongly preferred and exceeds the minimum requirement for this role. Ready to join our team? Apply today! Our NMS ServiceNow Software Designer (IT Software Developer III) (Government) earns between $108,000 - $225,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Chantilly, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for an NMS ServiceNow Software Designer: To support a key program in AT&T's National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Description of Job Duties/Responsibilities: Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements. Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives. Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs. Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server. Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required. Monitor application performance and availability; build dashboards/alerts and proactively remediate issues. Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements. Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts. Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions. Conduct system performance analysis and tuning to optimize configurations and throughput. Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule. Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate. Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements. Required Clearance: TS/SCI with polygraph. (/sci) () Required Qualifications: Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years . Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2. The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines. Must have at least 1 year of relevant ServiceNow experience that can be a combination of work history, education, and training. The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle. Experience with at least one of (Agile, Scrum, SDLC). Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively. Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions. Strong communication skills for working effectively with clients and team members. Strong organizational skills, including attention to detail, multitasking and critical thinking skills Skilled in working within a team environment within a professional office setting. Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities. Strong written and verbal communication skills. Working knowledge of Service Now or other ITSM platforms. Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook. Desired Qualifications: Certification: ServiceNow Certified System Administrator . Cross platform and integration experience. Windows, Linux, Android, Juniper, and Cisco. Experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell. Experience with databases including MariaDB. Ready to join our team? Apply today! Our NMS ServiceNow Software Designer (IT Software Developer II) (Government) earns between $98,100 - $200,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Chantilly, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
01/05/2026
Full time
Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for an NMS ServiceNow Software Designer: To support a key program in AT&T's National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Description of Job Duties/Responsibilities: Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements. Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives. Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs. Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server. Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required. Monitor application performance and availability; build dashboards/alerts and proactively remediate issues. Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements. Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts. Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions. Conduct system performance analysis and tuning to optimize configurations and throughput. Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule. Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate. Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements. Required Clearance: TS/SCI with polygraph. (/sci) () Required Qualifications: Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years . Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2. The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines. Must have at least 1 year of relevant ServiceNow experience that can be a combination of work history, education, and training. The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle. Experience with at least one of (Agile, Scrum, SDLC). Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively. Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions. Strong communication skills for working effectively with clients and team members. Strong organizational skills, including attention to detail, multitasking and critical thinking skills Skilled in working within a team environment within a professional office setting. Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities. Strong written and verbal communication skills. Working knowledge of Service Now or other ITSM platforms. Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook. Desired Qualifications: Certification: ServiceNow Certified System Administrator . Cross platform and integration experience. Windows, Linux, Android, Juniper, and Cisco. Experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell. Experience with databases including MariaDB. Ready to join our team? Apply today! Our NMS ServiceNow Software Designer (IT Software Developer II) (Government) earns between $98,100 - $200,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Chantilly, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.