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This position is eligible for remote working opportunities within the United Kingdom.  About AlphaSights AlphaSights provides global investment and business professionals with on-demand access to business expertise across all industries and geographies. Through AlphaSights, decision makers from investment management, private equity, management consulting, and corporates connect with a dynamic network of industry experts that provide qualitative and quantitative market insights, industry expertise, and execution support. Leveraging cutting-edge technology and our global team of 1,000+ professionals in nine offices on three continents, we support our clients 24/7 around the globe. AlphaSights regularly ranks as one of the fastest-growing companies in the world. Learn more at  alphasights.com . The role: An engineering team lead within one of AlphaSights’ innovation areas, working in close partnership with innovation area specialists, product, design, data, and other software engineers to drive technical innovation. Our innovation areas in London span a range of subjects, from Finance & Analytics to User Engagement, and we’ll be more than happy to go through them in detail as part of the interview process. What you’ll do: As an engineering team lead, you will be responsible for defining technical direction, and providing technical mentorship and guidance to other members of the team. You will be focussed on the technical planning, quality of work, productivity and striving to increase the impact of the team’s work, with the expectation that up to 50% of your time will be spent programming. As a lead, you will be empowered to make independent decisions for the team and will learn how to handle complex management and leadership situations. Who you are:  Skilled, humble, driven, transparent  An experienced software engineer looking to level up in their career Likely to have been working as an software engineer for 5+ years Expert in at least one software programming language Doesn’t have to be in our tech stack Independent learner, with track record of teaching/mentoring other engineers  Great communicator Solid understanding of modern software engineering practices Continuous delivery Cloud technology Testing approaches Functional programming Tech stack (previous experience not required): Kotlin (new services), Ruby , Python (for data processing) are officially supported back end languages React is officially supported on the front end language Our software is hosted on AWS Kubernetes is used for application deployment, scaling, and management Continuous Integration CircleCI , Spinnaker , ECR Learn more about Tech at AlphaSights in this video and through our engineering website . 

Who we are: AlphaSights provides global investment and business professionals with on-demand access to business expertise across all industries and geographies. Through AlphaSights, decision makers from investment management, private equity, management consulting, and corporates connect with a dynamic network of industry experts that provide qualitative and quantitative market insights, industry expertise, and execution support. Leveraging cutting-edge technology and our global team of 1,000+ professionals in nine offices on three continents, we support our clients 24/7 around the globe. AlphaSights regularly ranks as one of the fastest-growing companies in the world. Learn more at alphasights.com . The role: As a Product Manager at AlphaSights you’ll have complete ownership of a product innovation area, and will be responsible for driving it forward with significant autonomy. You’ll join our rapidly-evolving, global technology function and take on challenging assignments that have the potential to transform the way our entire company operates. This will involve tackling a diverse set of challenges and opportunities, spanning problem definition, ideation, solution design and iteration, development, launch, and operationalisation of new technologies that scale our business. This role is a great opportunity for you if you’re motivated, hardworking, and enthusiastic to apply your product skillset to innovate a space ripe for tech disruption. What you’ll do: User need identification and problem definition: Collection of user feedback, internal feedback, and market feedback to identify and prioritise the user needs and sources of value within your product area. Iterative and detailed solution formation: Work cross-functionally to hypothesize and validate solutions, convince stakeholders on your approach, and build out product evolutions. Product development: Meticulous planning and management of the software development required for your and your team’s product solutions; you will have to partner effectively with Engineering and Design to see your ideas through to completion. Planning: Maintenance of a clear roadmap for your innovation area. Contribution to cross-product development / release planning. Go-to-market: Lead seamless product rollouts, including coordination of necessary documentation and training for impacted users. Monitor adoption and feedback, and continue to iterate and improve solutions. Executive communication: Communicate and present ideas, learnings and updates to senior leadership across the business. Define, measure, and monitor KPIs, to ensure your product is delivering demonstrable business outcomes. Who you are: 4-6 years of product management experience Love defining and tackling complex problems in ambiguous environments, and are not satisfied until you’ve considered every angle and got to the source Empathise with and listen to users, alongside leveraging data analytics to build a true understanding of user needs Ideate creative and collaborative solutions Communicate persuasively, both written and verbally Have a proven organisation, execution and development management skillset, and can inspire, lead, and support a cross-functional team to ship great products Hold high standards and an obsessive attention to detail with respect to the products and user experiences your team develops Can think longer term and set out a metrics-supported, outcome-based roadmap for your innovation area Love hiring, building teams, and mentoring and developing others Previous experience partnering with a technical lead in a complex tech industry (experience with B2B, enterprise, or SaaS products is a plus) For more information about our team, how we build, our projects, our tech stack, and our benefits, visit alphasights.com/careers/alphatech .

This position is eligible for remote working opportunities within the United Kingdom.  About AlphaSights AlphaSights provides global investment and business professionals with on-demand access to business expertise across all industries and geographies. Through AlphaSights, decision makers from investment management, private equity, management consulting, and corporates connect with a dynamic network of industry experts that provide qualitative and quantitative market insights, industry expertise, and execution support. Leveraging cutting-edge technology and our global team of 1,000+ professionals in nine offices on three continents, we support our clients 24/7 around the globe. AlphaSights regularly ranks as one of the fastest-growing companies in the world. Learn more at alphasights.com . At AlphaSights, we search through more than 500 million professionals working in the world today to find the small handful of experts qualified to answer our clients' needs. They use these insights to drive amazing progress within their organisations. Our mission is to provide access to dispersed, hidden, and underutilized knowledge. We’ve made terrific progress working in this new space, but there is still an incredible amount to do. We’ve only just scratched the surface on how we can apply technology to this problem. AlphaSights' Frontend Engineers build features across our ecosystem of products, both internal and client facing. As a frontend engineer you will build ambitious web applications, on the edge of what is possible with today’s browsers. You'll work closely with a variety of people in the business to arrive at the best solution, immediately see the impact of your work, and get feedback directly from users. We're looking for people who are interested in building software systems to an incredibly high standard, comfortable working across multiple languages, and learn quickly when new technologies are introduced. We want our senior engineers to lead the thinking in their area of expertise and encourage everyone around them to continuously improve.  You will: - Build and own our frontend architecture  - Push the boundaries of modern frontend engineering to build fast and ambitious web applications - Work closely with our Product Team to build features that have significant business impact - Design elegant and intuitive UI components  - Drive forward thinking for frontend technologies at AlphaSights - Proactively identify and improve our front-end developer experience - Work in small, nimble teams - Understand our business context deeply and leverage your engineering knowledge to propose creative solutions to problems - Contribute to our open source projects   You might be a fit if you: - Have a deep understanding of JavaScript and its fundamentals - Is experienced leading high performing engineering teams, and setting high standards in front-end development - Understand the complexities of the DOM and CSS, especially how they interact - Interpret UI performance metrics and address issues accordingly - Know and understand the implications of the latest developments in ECMAScript - Learn from and mentor other engineers - Reason about trade-offs when discussing frontend technologies - Navigate and write backend code where necessary   You might: - Build UIs to schedule multi-party communication with heavy constraints - Integrate our software to browsers, web email clients, and web calendars to meet our users needs - Launch new product initiatives that delight our clients and differentiate our services - Develop innovative search and discovery interfaces that are mission critical to our knowledge-search business   Who you would work with: - You would join a dynamic, multinational, and diverse team who enjoy solving interesting problems in a collaborative environment - We have self-taught engineers as well as graduates from top Computer Science and Engineering schools - Your co-workers will include motivated recent graduates as well as experienced industry leaders from companies such as Google and Amazon Don't worry if your experience or background doesn't match all of these areas, we believe a broad spectrum of experience provides great perspective on solving problems in new and innovative ways and we’d love to hear from you.  Find out more: http://engineering.alphasights.com

This position is eligible for remote working opportunities within the United Kingdom.  About AlphaSights AlphaSights provides global investment and business professionals with on-demand access to business expertise across all industries and geographies. Through AlphaSights, decision makers from investment management, private equity, management consulting, and corporates connect with a dynamic network of industry experts that provide qualitative and quantitative market insights, industry expertise, and execution support. Leveraging cutting-edge technology and our global team of 1,000+ professionals in nine offices on three continents, we support our clients 24/7 around the globe. AlphaSights regularly ranks as one of the fastest-growing companies in the world. Learn more at  alphasights.com . The Engineering Manager Role AlphaSights' Engineering Managers are technical team leaders early in their management experience.  They are still honing their management skills with the support of more senior technical leadership, but excel at unlocking their team’s potential for high quality delivery.  They manage both the technical and the people side of their teams; being both a career mentor as well as a technical mentor for their developers. They spend a majority of their time ensuring the technical excellence of their team, unblocking their team for maximum delivery, and communicating the team’s needs and progress to the rest of the organization.  As an engineering manager you are expected to be able to write and optimize code, as well as ensure that your developers can do the same. You'll work closely with a variety of people in the business to arrive at the best solution, immediately see the impact of your work, and get feedback directly from users. We are seeking engineering managers looking to grow their experience and expertise, and experienced engineering leaders that are looking to expand their career into technical management.  In either case, you should be skilled as an individual contributor as well as interested in running (and building) technical teams and holding them accountable to an incredibly high standard.  You should be comfortable working across multiple technical languages, be excited to learn new technologies, and experienced providing technical mentorship to your teams.   You will: Manage a team (or subset of a team depending on experience level) of software engineers, including task planning and code reviews Technically manage (and typically build) large areas of our product and service ecosystem Work with Product Owners to flesh out business requirements and ensure that the team is solving the right problems to help the business Ensure that the team adheres to high standards and practices sustainable engineering Help your team grow from both a technical and career perspective. Follow an agile methodology for rapid, nimble delivery.   What We Look For: Have at least 4 years of professional development experience, and have served as a technical lead (or manager) for at least a year. Enjoy mentoring other team members, including code reviews and tech talks Can balance deep work with cross team collaboration Enjoy writing code in a variety of languages Constantly learn from and mentor other engineers   What You Can Expect You would join a dynamic, multinational, and diverse team who enjoy solving interesting problems in a collaborative environment We have self-taught engineers as well as graduates from top Computer Science and Engineering schools Your co-workers will include motivated recent graduates as well as experienced industry leaders from companies such as Google and Amazon This position is eligible for remote working opportunities within the United Kingdom.  Don't worry if your experience or background doesn't match all of these areas, we believe a broad spectrum of experience provides great perspective on solving problems in new and innovative ways and we’d love to hear from you.  

This position is eligible for remote working opportunities within the United Kingdom.  About AlphaSights AlphaSights provides global investment and business professionals with on-demand access to business expertise across all industries and geographies. Through AlphaSights, decision makers from investment management, private equity, management consulting, and corporates connect with a dynamic network of industry experts that provide qualitative and quantitative market insights, industry expertise, and execution support. Leveraging cutting-edge technology and our global team of 1,000+ professionals in nine offices on three continents, we support our clients 24/7 around the globe. AlphaSights regularly ranks as one of the fastest-growing companies in the world. Learn more at alphasights.com . The Back End Role AlphaSights' Back End Engineers build features across our ecosystem of products and services, both internal and client facing. As a back end engineer, you will remove pain-points, optimise workflows, and enhance the intelligence and capabilities of our systems. You'll work closely with a variety of people in the business to arrive at the best solution, immediately see the impact of your work, and get feedback directly from users. We're looking for people who are interested in building software systems to an incredibly high standard, comfortable working across multiple languages, and learn quickly when new technologies are introduced. We care more about your engineering skill versus your deep knowledge of a particular language or framework. Learn more about Tech at AlphaSights in this video . Learn more about our Engineering Team on our website.   You will: Diagnose complex issues across various levels of the stack Improve the performance of our applications Improve developer tooling and processes Work in small, nimble teams Understand our business context deeply and leverage your engineering knowledge to propose creative solutions to problems Contribute to our open source projects What We Look For Have 3+ years of industry experience Are able to write code in a high-level programming language.  Can balance deep work with cross-team collaboration Enjoy writing code in a variety of languages See yourself as an entrepreneur as well as an engineer Are you hesitant to submit an application because you're not sure if you check every box? Apply anyway! We’d love to hear from you and see how you can drive impact in our firm.  What You Can Expect You would join a dynamic, multinational, and diverse team who enjoy solving interesting problems in a collaborative environment We have self-taught engineers as well as graduates from top Computer Science and Engineering schools Your co-workers will include motivated recent graduates as well as experienced industry leaders from companies such as Google and Amazon Don't worry if your experience or background doesn't match all of these areas, we believe a broad spectrum of experience provides a great perspective on solving problems in new and innovative ways and we’d love to hear from you.

Term                       Permanent Employer               Health and Social Care Alliance Scotland Reporting to          Chief Executive Working hours       Full-time, 35 hours per week Salary                     £35,708 to £38,518 depending on experience Direct Report         ALISS Co-ordinator   ALISS (A Local Information System for Scotland) is a national web-based service to help people find help and support close to them when they need it most by finding and sharing information about groups, services and activities that could help people live well.  It provides a platform for organisations and local groups in Scotland to share information about what they offer, and a service for the public and health and social care professionals to find and access resources near them.  Strategic Outcomes of the ALLIANCE  Innovation and transformational change across health and social care, driven by person-centred and rights based approaches and the principles of co-production and self management Policy and practice shaped by disabled people, people with long term conditions and unpaid carers, regardless of race, gender, sexual orientation, disability, age, religion, or any other status Person centred approaches and third sector involvement within the planning and delivery of health, social care, and integrated services  Purpose of the Role   To provide effective leadership to ensure that ALISS meets the technical requirements of those with health and social care needs, Scottish Government and NHS 24 Ensure all programme business systems, information systems, partnership platforms and networks are in place to support the programme and that the technology accurately represents requirements Manage key programme relationships to enhance and sustain connections between organisations at local and national levels and deliver technical improvements Provide a sense of balance between programme and technical management To be accountable for the technical delivery of the programme Work closely with the engagement team to ensure the successful delivery of the programme Key Aims and Objectives of the role  Responsible for capturing, deriving and translating user requirements into system design and implementation Manage evaluation and continuous improvement Identify opportunities for improvement customer/user satisfaction Allocate resources to ensure sustainable and effective technical delivery of the programme Develop and implement technical project plans so that relevant programme objectives are achieved Use programme and project management skills to deliver to timescales and agreed quality criteria and manage the budget Anticipate problems and complications and formulate technical solutions so as not to impede the effectiveness of the programme Write product specifications where required Identify opportunities for growth with funding opportunities Identify and manage risks including data protection and information security on a continual basis Ensure continuity and programme resilience Work in partnership with senior staff, within and beyond the ALLIANCE Contribute to strategic development of ALISS Maintain a strong understanding of the health and social care agenda in Scotland Drive recommendations around priorities Any other duties relevant to the job or as requested by the ALLIANCE Chief Executive.  Key Relationships  Scottish Government Directorates NHS 24 NHS Boards / Integrated Joint Boards Third sector and community organisations External contractors (software developers) Membership and ALISS users   PERSON SPECIFICATION  Essential Degree or equivalent experience Experience of effective partnership working Change management, negotiation and influencing skills Demonstrated ability to think creatively and strategically when implementing programme and solving problems Foundational knowledge of IT infrastructure and architecture An understanding of agile approach, open data and service design methodology Sufficient understanding of database technology Tech-savvy and able to deploy appropriate technology Management experience including project management, strategic development, staff and budgets Effective relationship management Strong communication skills – including the ability to communicate in technical and non-technical terms to a range of audiences Good understanding of data protection Good understanding of person-centred approaches to health and social care Ability to work autonomously, as part of a team and on own initiative Ability to maintain accurate records and documentation Ability to manage risks Ability to demonstrate impact on end users   Desirable   Degree in relevant technical subject e.g. management information systems, database or systems engineering etc. Proven contribution to software development Experience of working with committees, boards and steering groups Experience of helping key stakeholders to articulate and refine programme requirements

This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance. Support and System Administrator Salary up to £35,000 FTE (grade B/C) including generous holiday allowance London office with the opportunity to work from home The role will include the following duties: System Administration of Linux servers and internal IT infrastructure Providing 3rd line support to their customers via the Operations team Involvement in systems architecture Some involvement in code level solutions Supporting a range of bespoke software solutions for both their internal use and their members use Supporting our internal teams with IT and the use of Office 365 IT Information All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS. Office 365 A bit about the company… Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope. Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success. Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator

This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance. PHP Full Stack Developer Salary up to £45,000 FTE (grade C) including generous holiday allowance London office with the opportunity to work from home The role will include the following duties: Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency Become familiar with the company’s products and systems Contribute to a range of development projects that the company are working on. Working with their Operations and IT team to assist in the support of the company’s products IT Information All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS. A bit about the company… Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope. Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success. Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer

Senior Linux Infrastructure Engineer IT Group Plymouth £40,000 dependent on qualifications and experience Full-time; open-ended appointment (Part Time/Job Share Considered) Operations Level 3   Renowned internationally for its research excellence supporting a sustainable ocean, Plymouth Marine Laboratory (PML) has an exciting opportunity for a Senior Linux Infrastructure Engineer.  PML is known for delivering impactful and award-winning science, from the poles to the tropics, and from lakes to the open ocean.  On World Oceans Day we launched our new PML Strategy (2020-2025) setting out our mission to enhance our position as a world leader in the field of marine science, whilst focusing on our vision of a healthy and sustainable ocean.  It is an important time for the ocean with key international drivers being the UN Sustainable Development Goals and the “double decade” of action – The Decade of Ocean Science for Sustainable Development, and the Decade of Ecosystem Restoration.  Our new Strategy reflects this international context, as well as national and regional initiatives, and focuses on the delivery of four strategic aims: Science excellence and impact Business excellence Social responsibility Environmental responsibility This role will indirectly support key areas of our Linux community’s research, namely Earth Observation and Modelling.  Examples of the research projects which are being delivered by these areas include: a project to generate cholera outbreak risk maps and developing a capability for cost-effective monitoring of offshore carbon storage projects. PML has c. 160 employees, as well as students and visiting researchers. Approximately 70% of our employees are scientists, with the remainder being spread across operational groups, including the Information Technology Group (ITG).   Job Purpose The ITG provides services to the whole of the PML. We are in an exciting period of transition and modernisation with a focus on removing legacy systems whilst moving towards more modern Linux computing systems, be that in the cloud or on premise. We are looking for a knowledgeable, experienced agile person to join our team and lead the relevant parts of this innovation. We currently have a sizeable on-site data centre and we are just finishing the expansion with a ~£1m investment to move into Artificial Intelligence and machine learning with a cutting-edge GPU cluster. The volume of data that we manage is growing on a daily basis as we draw in raw satellite data from the EU's Copernicus programme and NASA satellites to produce Earth Observation data products, giving insights into the health of the worlds’ oceans. We have over 8PB of network storage presently and we download data using either our 2Gbps internet connection or direct satellite link. Analysis and interpretation of these data is continual, making use of the grid processing infrastructure – around 1,400 CPUs and 7TB RAM.   Key Deliverables Play a key role in the delivery of the IT strategy by leading in the modernisation, service delivery and ongoing maintenance of the PML Linux estate. Plan, install and support hardware, software and service upgrades Support and maintain server and container automation, deployment and orchestration tools Develop and manage the Linux Support and Network Development Officer. Deputise for Head of ITG during his absence. Support and maintain, PML’s High Performance Compute Cluster, user database, distributed grid compute. Liaise with third party suppliers. Contribute to the ongoing Continual Service Improvement and capacity planning activities Produce relevant, accurate and detailed documentation for existing and future systems and services Diligently expand knowledge and experience and endeavour to share with others Resolve technical issues associated with Virtualisation (Ovirt, ESXi) and Linux using diagnostic and administration tools.   Experience & Eligibility Requirements Excellent inter personable and communication skills Strong documentation and written skills Working knowledge of Dell server and storage systems. In-depth knowledge of Centos/Fedora In-depth knowledge of storage block/file based and distributed file systems Experience of Virtualisation platforms (e.g. VMware ESXi, Ovirt) Working knowledge of monitoring software (e.g. Zabbix, Nagios, Observium) Working knowledge of workload management software (Slurm) Knowledge of Linux Security Best practices Working knowledge of administration automation (e.g. Ansible/Saltstack/Puppet) Working knowledge of system management software (e.g. Satellite/Foreman/Spacewalk)   If you can bring any of these skills too, this will strengthen your application: Knowledge and experience of cloud compute in one of the following AWS/Google Cloud/Azure/Other Management of staff Knowledge of disaster recovery methodologies   The role is based in our office in Plymouth and offered with an open-ended contract. This post is offered at Operational Level 3, with a starting salary of £40,000 depending on experience with potential growth to £49,745. In addition, you will have a generous 30 days of annual leave plus 8 days of public holiday, a company pension with up to 10% company matched contributions, and a host of other benefits such as access to union membership, welfare and sports societies. PML is committed to equality, diversity and inclusion, and our policy can be found  https://www.pml.ac.uk/getattachment/Working_with_us/SN_40_20_PML_Equalilty_diversity_and_inclusion_policy.pdf . We are proud to have achieved the Athena SWAN award as recognition of our achievements in gender equality. As part of this, we offer opportunities to discuss flexible working and whilst the selection process will be based on merit, we particularly welcome applications from female candidates, currently underrepresented. The position advertised is a full-time role requiring 37 hours per week, however, applications for part time working are also welcome (please state this in your application). We also operate a flexible working policy.

Senior Infrastructure Engineer Birmingham City University Faculty: Information Technology School: Information Technology Full Time, Fixed term – 3 years Location: City Centre campus Salary: £35,014 to £38,059 per annum (20% Market Supplement) Ref No: 072020-267 We are looking for a Senior Infrastructure Engineer who will be responsible for maintaining and administering our company's computer networks. Your primary duties will include maintenance of computer networks, hardware, software, and other related systems, Including performing business continuity operations, replacing faulty network hardware components when necessary. You will also be working closely with the users of our network to identify potential issues and resolve existing problems. To be a successful candidate, you will need to have a strong understanding of network infrastructure and network hardware. You will also need to be able to implement, administer, and troubleshoot network devices including WAPs, firewalls, routers, switches, and controllers. A deep knowledge of application transport and network infrastructure protocols is highly desired. Responsibilities: Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing disaster recovery operations and data backups when required. Protecting data, software, and hardware by coordinating, planning and implementing network security measures. Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Monitoring network performance to determine if adjustments need to be made. Conferring with network users about solving existing system problems. Operating master consoles to monitor the performance of networks and computer systems. Coordinating computer network access and use. Designing, configuring and testing networking software, computer hardware, and operating system software. Advise on Wi-Fi design and be responsible for the implementation of the Wi-Fi solution.  Design and implement vlans and associated trunking systems to serve the building networked services  For more information about the role, please contact Ian Waterhouse at  Ian.waterhouse@bcu.ac .uk Closing Date: 15/09/2020 Interview Date: TBC  LINK TO ADVERT - https://jobs.bcu.ac.uk/Vacancy.aspx?id=3514&forced=2

Infrastructure Engineer Birmingham City University Faculty: Information Technology School: Information Technology Full Time, Fixed term – 3 years Location: City Centre campus Salary: £32,669 to £35,510 per annum (10% Market Supplement) Ref No: 072020-268 We are looking for an Infrastructure Engineer who will be responsible for maintaining and administering our company's VM & Storage Estates. Your primary duties will include maintenance of server hardware, software, and other related systems. Performing business continuity operations, replacing faulty hardware components when necessary. You will also be working closely with the users of our network in order to identify potential issues and resolve existing problems. To be a successful candidate, you will need to have a strong understanding of VMWare & Storage infrastructure and Network hardware. You will also need to be able to implement, administer, and troubleshoot Virtual Machine, Storage Nodes, Operating Systems (Windows 2003 – 2016), Citrix Netscape’s, DNS, Active Directory. A deep knowledge of application transport and network infrastructure protocols is highly desired. Infrastructure Engineer Responsibilities: Manage the daily operation of BCU virtual and physical servers, cloud platforms and networking infrastructure to provide a high level of availability for services across the organisation.  Managing support tickets that have been escalated to the Infrastructure Team to ensure service issues are resolved in a timely fashion. Identifying persistent service issues and providing remedial action to prevent re-occurrence.  Providing 3rd line support on all commonly used software and hardware Manage the system monitoring of BCU infrastructure to mitigate against disruption to services and enable the team to respond pro-actively to system issues.  Manage BCU data backup system to protect business critical information, systems and minimise data loss. Proactively monitoring all aspects of the backup ecosystem, identifying any issues and promptly resolving them.  Manage the schedule and installation of updates and security patching of server operating systems, physical server, storage and networking devices to protect BCU infrastructure from security exploits, malware and viruses.  Analyse BCU infrastructure, highlighting any areas of risk and putting forward suggestions for system improvements.  Installation and configuration of physical server, storage and networking devices.  Provide out of hours support when necessary.  May be required to take on additional responsibilities as directed by management from time to time.  Experience with Cirix Netscalers Experience with PowerShell For more information about the role please contact Ian Waterhouse at  Ian.waterhouse@bcu.ac.uk . Closing Date: 15/09/2020 Interview Date: TBC  LINK TO ADVERT - https://jobs.bcu.ac.uk/Vacancy.aspx?id=3515&forced=2  

Do you want to develop your cloud and IOT experience with an award winning FTSE, which allows you to work as part of a team whilst providing individual responsibility, ownership  and career growth?  Rentokil Initial is a FTSE 50 Global Leader in support services and has an exciting opportunity for an enthusiastic Google Cloud Platform Engineer to join our dynamic team. This permanent position is well suited to an individual that is looking to advance their career in software development and cloud technology whilst gaining hands-on experience in a thriving and supportive workplace. If you are experienced in working with serverless computer components, have some experience in IOT devices/message transfer and enjoy working in an agile environment then this role is for you. Ideally, you will have experience with the Google Cloud Platform, however if you have experience in similar cloud platforms we would love to hear from you!    As part of this exciting and challenging role, you will be expected to:    Lead the design, development and implementation of the PestConnect platform solutions using Google Cloud Platform, Qlik Sense/QAP and other shared platforms and services as well as integration with IOT devices Design, build and deliver pre-approved Infrastructure and Platform as code that can be re-used by other Product teams Own and maintain the repository of automated, pre-approved, fully tested and re-usable patterns and templates on the PestConnect Platform that can be used by other Product teams (everything as code) Lead the PestConnect team in best practice Devops processes Act as the technical point of contact on the PestConnect platform for the cloud service providers (e.g. Google) to ensure the Platform is operational and is able to meet the service levels of the products using the platform   Successful applicants will possess the following skills/experience as a minimum:    Significant experience with serverless compute components, App Engine, Spanner, BigQuery, Cloud Functions, Cloud Storage, (serverless compute is our preference over IaaS components) Experience of working with IOT devices, message transfers and its required infrastructure Experienced in working in Agile environment following Agile methodologies (eg Scrum Agile) Hands-on experience of writing code, scripts and APIs (Java, Python) Experience of managing multi-tier infrastructure environments, including elements hosted on a public cloud platform (eg GCP, AWS, etc) and understanding of network concepts An in-depth knowledge of platform and application automated deployment technologies (e.g. Ansible, Docker, Terraform, Cobbler etc) What’s in it for you?  At Rentokil Initial, our ambition is to become a world-class employer of choice. We believe that by doing what's right for our colleagues we will in turn deliver a brilliant service for our customers and ultimately create shareholder value. This is at the heart of our RIGHT WAY plan. In 2019, we were ranked as the UK’s Best Company to Work For by Indeed And Britain’s Most Admired Company for Diversity & Inclusion.    You can expect a competitive salary with us with opportunities to progress within your career as well as the following benefits:  Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank holidays Employee Assistance Programme Death in service benefit Free Parking Bonus Scheme Pension Scheme Healthcare

About Wiseserve/Computer Assistance WiseserveLtd is a Limited company registered in England and Wales trading as Computer Assistance. We are one of the largest independent IT support companies in Oxford withacclaimed customer service since 1996. We offer remote and on-site IT support, Web design and development, computer sales and repair services, telecoms, expanding our services every year. We are experts across mostIT related systems including but not limited to Windows, Linux and Macs and aim to provide the very best IT, Telecoms and Internet services for our business and individual customers. Brief Come and join an enigmatic team of support technicians who look after our client’s interests. Work is varied as we support a wide range of technical systems. From Microsoft and Linux through to VMware, Azure and AWS, there is plenty of opportunity to develop a broad skillset and focus on new and interesting technologies. We are looking for a like-minded applicant who is keen to show us what they can do! Duties and Responsibilities To provide technical support forclient andserver devices. Jobs are generated from our automated Nagios monitoring system as well as tickets that ascend through 1stline support. Onsite visits to local clients suffering outages will be required. Onsite visits to local clients to install and configure new infrastructure will be required. Critically evaluating our client’ssystemsto ensure that the latest security and best practises are maintainedis critical. Carefully and accurately record client system information as well as ticket resolution processes in our systemsas youcomplete tickets. To provide help and guidance to your colleagues. We all work closely to share information and support each other in our endeavours. Selection criteria We like to select candidates based around the ability to show strength in the following areas: A strong troubleshooting ability. Being able to comprehensively break down problems into clear, manageable tasks is key. Enthusiasm for sharing knowledge and working as part of a close-knit team. An ability to sometimes work relatively independently within our busy IT team. Excellent communication andexplanationskills with the ability to engage withvaried customers on telephone and on-site. Being able to speak on the customers level is important. A broad knowledge of current technology, systems architecture and software is desired. An enthusiasm to step outside of comfort zones and attempt work on new, cutting-edge systems is sought after. Desirable selection criteria A Microsoft qualified and certification such as MCP/MCTS/MCSA/MCSE/MCITP/AZURE is desirable; Linux experience is valued but not essential. We maintain a fleet of Linux Servers and administration knowledge will be useful; Bring your personality, not a suit! A good sense of humour goes a long way in fitting in with our team.

IT SUPPORT ENGINEER   Reporting to the Head of IT Squint Opera are a creative company, a large and talented team crafting extraordinary and unique work across many disciplines – from video content and animation, to interactive exhibitions, branding, websites, design, games and strategy. We work across different sectors, from the built environment, to arts and culture, children’s entertainment, events and placemaking. Our goal is to always produce great work, and to have fun. Like other media companies we have a large IT footprint, lots of different software and tools,  and a large render server farm. The IT team therefore needs to expand to provide support and maintenance as our IT footprint increases. Summary We are looking for a 2nd/3rd line Technical Support Engineer to provide pro-active support to our production team working across a broad range of technologies. You will be relied upon to diagnose and troubleshoot technical issues including account setup and network configuration. The role involves 1st line support to 3rd line support, must have can do attitude along with good communication and technical skills. In this role you will have a problem-solving attitude along with the ability to give clear technical instructions. Office based full-time role, occasional weekend work will be required and compensated with time off in lieu.  Main Responsibilities  Addressing user tickets regarding hardware, software and networking Build and install PCs, Macs, telephone systems, wireless networks and peripheral devices related to desktop infrastructure Manage and deploy software licenses  Maintain installations with routine maintenance Manage and troubleshoot conferencing solutions (Webex, Zoom, Skype etc.)  Ensure all issues are properly logged Prioritise and manage several open issues at any one time  Tracking issues through to resolution Properly escalate unresolved issues to Head of IT & Production Director Keeping IT records up to date and accurate Document technical knowledge in the form of standards  Move computers and desks when needed, oversee office moves Character Traits Thrives in a varied, people facing role Natural problem solver  Excellent communicator  Pro-active and responsive Friendly and helpful  Organised and methodical  Qualifications / Experience Required >3 years experience as a IT Support Engineer or similar role in a creative production or post-production environment  Hands on experience with Windows /Mac OS environments Microsoft Server, up to 2016 / 2019 Active Directory / Group Policy Experience of Deployment tools like Microsoft SCCM Ability to diagnose and troubleshoot basic technical issues  Ability to provide step by step technical help, both written and verbal  Familiarity with remote desktop applications Familiarity with FTP Experience of some level of Security/Firewall devices Performing Tape Backup & Restore using Backup Exec.  Centrally Managed Antivirus Office365 or Google Gsuite experience Basic networking and patching Desirable Relevant certifications (e.g. MCP, MCSE, ITIL) Degree in relevant field (e.g. Computer Science, Networking, Information Systems) Any experience with Linux systems will be a plus. Full-time  Salary: £28,000 to £35,000 depending on experience.  09.30 – 18.00 Mon – Friday with 1 hour for lunch Please send your CV and salary expectations in the subject line to people@squintopera.com

Job Title: Engineering Director,  EMEA   Department: Engineering   Manager: CTO   Location: Andover     We are seeking an Engineering Director with an action-oriented mindset and a focus on exceeding expectations, who operates with vision and integrity. The Engineering Director can expect to play an active role in the development and completion of projects, plan and monitor work schedules, work with multiple and diverse teams and represent  CloudPay’s  culture and values. Some responsibilities also include aligning engineering activities and projects with company goals and objectives, providing expert guidance and support, approving newly-developed policies from various departments, and maintaining positive relationships with both internal and external stakeholders.   To be successful as a Director of Engineering, you should have exceptional leadership, communication and project management skills, years of management experience, and a belief in developing the skills and talents of others. Ideal candidates will have experience in identifying and navigating organizational changes, a keen interest in international trends in engineering and leadership, and an above average emotional intelligence.     Package and Benefits:   -   Competitive annual salary   -   24 days annual leave, plus bank holidays   -   4% pension contribution   -   Life assurance x4   -   Private medical insurance   -   Personal and professional development opportunities   -   Friendly working environment       Attributes and Experience Required:     Requirements   People & Team management skills   Proven experience in managing distributed agile software development teams   Exceptional operational and organizational skills, attention to detail, and follow-through   Able to demonstrate strong data-driven decision making and prioritization skills   Excellent interpersonal and communication skills, with experience communicating with up to C-level   Ability to work efficiently and intensely while juggling multiple priorities   Action-Oriented Mindset   Up-to-date knowledge of the industry   Bachelor’s degree or equivalent experience   At least 8 year(s) of working experience as  Technical Director or similar roles leading multiple teams   Desirable   Experience with complex, ambitious and high growth businesses that rely on a robust operational infrastructure to succeed     Daily Duties and Main Responsibilities Will Include:   Technology: Manage the interface between the technology team and the rest of the business, ensuring that priorities are aligned against the needs of the business, teams are unimpeded in their delivery needs and timelines are understood and driven-towards   Implement:  Best practice agile engineering methods, ceremonies and mindsets. Provide guidance and coaching to PH  CloudPay  teams. Ensure effective collaboration with other  CloudPay  teams globally   Recruitment:  Responsible for engineering hires and support other departments as necessary   Performance Management: Track team key OKRs/metrics and report to the CTO   Team Management and Co-ordination: Serve as the hub of a continuously evolving set of  programmatic operations, staff infrastructure, and partner network. Be the “glue” that holds various parts of  CloudPay  together during this critical growth stage   Continually drive & champion inspection & adaptation of processes and technologies to improve overall business effectiveness   Collaborate with other cross-functional teams to address issues and drive results     About  CloudPay   CloudPay  provides managed global payroll services to multinational companies through a single, unified SaaS solution. By delivering end-to-end managed payroll services through an innovative platform,  CloudPay  ensures consistent and compliant payroll around the globe while reducing operating costs and manual processes.   The  CloudPay  solution is backed by deep industry expertise earned over 20+ years delivering services to more than 2,400 multinational entities.  CloudPay’s  solution guarantees accurate payroll processing across 120+ countries in more than 25  languages.    To learn more, visit  cloudpay.net .      

Job Title: Senior Java Developer ( UK )   Department: Engineering   Manager: CTO   Location: Andover, UK   We’re looking for an energetic, passionate and inquisitive person to help form our new Costa Rica engineering team helping to define, extend, maintain and support our existing applications and to drive their evolution to meet the challenges of the future.      The successful applicant will work closely with peers locally, in other regions and across functions, utilizing online and remote collaboration tools to deliver meaningful change.       Package and Benefits:   Competitive salary Fully paid Annual Leave December bonus Private Medical Insurance Personal and professional development opportunities Friendly working environment     Attributes and Experience Required:   Essential:    Strong working knowledge of Java, including the following technologies and best  practise : Core Java 1.8, Spring (Framework, MVC, Security, REST  etc ), Hibernate (Validator  etc ), and  Test driven  development practices   Strong background in Web Application development, including JSP, CSS, JavaScript Frameworks ( JQuery , Kendo,  etc ), RESTful Web-Services   Competent experience with SQL using MySQL/MariaDB   Strong communication skills, ability to collaborate, coordinate, show attention to detail and follow a task through to completion   Experience with  analysing  requirements, investigating business needs, and designing responsive solutions   Willingness to dive into live technical issues to provide support and issue resolution    Minimum 5 years of hands-on working experience    Minimum 2.2 degree in Computer Science or Software Engineering (or equivalent)     Desirable:    Experience with maintaining, extending, supporting, and modernising an ever-growing application   Passion for learning and problem solving in both technical and business areas   Comfortable with using the following tools: Eclipse IDE, Maven, Mercurial, Git and Atlassian suite of collaboration and development tools   Background in Payroll or other financial domains    Experience using Java libraries for the parsing and manipulation of PDF documents, Excel documents, XML, XSL transformation    Experience with implementing and integrating systems using SSO (SAML, OAuth)    Experience in website security   Experience working with Docker   Experience working with NoSQL databases such as Mongo     Key Skills:      Java Spring Tomcat MySQL Web application / JavaScript / XML / JSON Agile Analysis and Design   Daily Duties and Main Responsibilities Will Include:   Our main software project is a large Java web application. The application’s key functions and responsibilities focus on:    Collaboration and Control of the flow of data and processes between people and systems   Integration of data from various sources, both automated and manual; into an aggregated data warehouse   Extracting, formatting, and transmitting data to third-parties   Processing of stored and incoming data to produce new data, and add value to existing data   Internationalisation to support business users around the world     All the above has been developed over many years, contains a high degree of bespoke code and complexity.  There is a great deal of domain knowledge to master that will come from working well with others in the teams. This is an ongoing support role which can involve very complex investigations and collaboration with various areas of the business.      Responsibilities:      Analysis of requirements, technical design and implementation into usable functionality   Documentation of new or updated functionality as released   Technical support of existing functionalities once launched into production environment   Upholding code standards and best practices through code reviews, refactoring efforts, and peer mentoring   Identifying solutions to existing or upcoming issues, presenting realistic solutions and championing priorities     About CloudPay   CloudPay provides managed global payroll services to multinational companies through a single, unified SaaS solution. By delivering end-to-end managed payroll services through an innovative platform, CloudPay ensures consistent and compliant payroll around the globe while reducing operating costs and manual processes.   The CloudPay solution is backed by deep industry expertise earned over 20+ years delivering services to more than 2,400 multinational entities.  CloudPay’s  solution guarantees accurate payroll processing across 120+ countries in more than 25  languages.    To learn more, visit  cloudpay.net .    

Job Title:Test Analyst  Department:Engineering  Manager:Test Team Lead  Location:Andover, UK    We are looking for an energetic, passionate and engaged Test Engineer to join our Andover based Agile Product Development team helping to define, build, maintain and support our customers’ initial and ongoing experience. You will be looking to move increasingly into test automation and take advantage of the latest technologies such as Katalon and Selenium.    Package and Benefits:   Competitive annual salary  24 days annual leave, plus bank holidays  4% pension contribution  Life assurance x4  Private medical insurance  Personal and professional development opportunities  Friendly working environment    Attributes and Experience Required:   Good knowledge and experience of standard software testing processes and practices  Ability to derive test scenarios and test cases from requirements  Practical experience in test case management, defect management tools and good knowledge of the defect life cycle  4+ years experience in software testing  Experience of working in an Agile Product team and the agile processes are desirable  Knowledge and experience of test automation tools are welcome  Experience of working with distributed teams and communicating globally    Daily Duties and Main Responsibilities  w ill Include:   Designing, creating and executing manual test cases for functional testing, integration testing and regression testing  Working as part of an agile product team, participating in all aspects of the agile process and ceremonies  Help us drive the adoption of test automation technologies and help build suites of automated tests in Katalon  Help to deliver working products and play your part in supporting them    About CloudPay   CloudPay provides managed global payroll services to multinational companies through a single, unified SaaS solution. By delivering end-to-end managed payroll services through an innovative platform, CloudPay ensures consistent and compliant payroll around the globe while reducing operating costs and manual processes.  The CloudPay solution is backed by deep industry expertise earned over 20+ years delivering services to more than 2,400 multinational entities. CloudPay’s solution guarantees accurate payroll processing across 120+ countries in more than 25 languages.   To learn more, visit  cloudpay.net .  

Job title: Applications Developer (SQL/C# .Net) Salary: £32,363.41 per annum plus £1,069.54 supplement and excellent benefits Location: Chelwood Gate, Haywards Heath Job type: Permanent Hours per week: 35 hours per week Closing date: 27 January 2020 Interview date: Early February 2020 Cats Protection, the UK’s leading feline welfare charity, is developing and implementing a multi-year Digital Transformation strategy. This strategy has already moved key systems to Microsoft’s Azure platform and exciting developments are planned to help expand and support the charity’s growth and impact. We are a dynamic and highly flexible charity and our evolution will see us adopt new and emerging technology such as Artificial Intelligence/Machine Learning and Robotic Process Automation. Our strategy acknowledges the importance of technology in achieving our vision and goals. We are now looking for an Applications Developer to join our dynamic and experienced team of IT professionals based at our National Cat Centre in Chelwood Gate. We are a twenty-minute drive from both Haywards Heath and East Grinstead with free onsite parking; please note public transport to the site is limited. Flexible working is available. Our IT department implements, maintains, supports, upgrades and improves all IT systems across the charity. It is responsible for all IT equipment and systems sitting at the heart of Cats Protection networks and which provide a service for over 1000 employees and 11,000 volunteers, across over 130 shops, our centres and branches. As the Applications Developer, you will maintain a high level of availability and integrity for all of the IT systems, resolving issues and requests in the most responsive, efficient, and cost-effective manner. You will supply and implement IT systems and solutions that are robust and fit for purpose, enabling all sites, departments and volunteer groups to gain maximum benefit and productivity from their use of IT services. You will offer professional help, assistance, and support (which may include training, demonstrations, and presentations), to employees and volunteer groups for IT applications and systems and will write user documentation and guidelines that are easy for the target audience to understand. You will be involved in configuring and developing new technology solutions and testing these to a high standard as well developing proof of concepts to our charity. The successful candidate will be an experienced and professional software engineer and have experience in writing SQL code with .Net experience. You’ll need to be customer focussed with a flexible approach and a team player. To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately, we cannot accept applications or CVs emailed to us directly. Please note the recruitment process for this position will include a competency-based interview with an SQL test. For further details please download the job description below: • JD attached • Candidate information sheet attached

Agency: UCA Consulting Contact Name: Narendra Reddy Contact Email: narendra@ucaconsulting.uk Telephone: 020 3743 7090 Industry: IT Job Type: Permanent Location: North Yorkshire Salary: £60-70K PA (DOE)   Main Purpose: To develop, deliver and maintain high quality and innovative software that meet client and company needs. Provide high quality advice, support and guidance to clients and colleagues.   Job Summary: You will work as a member of a multi-disciplinary team, delivering software for the oil and gas industry. You will interpret user requirements, design solutions, implement them and work with the Testers to ensure our client products satisfy customer’s needs, within agreed timescales and according to the company’s quality systems. Experience in the following is advantageous, however not essential: C++, C#, Perforce Source Control, Python, SQL, .NET, Angular, Java, JavaScript, Linux, Git. Key Components: Develop products and maintain existing products in accordance with applicable company specifications and user requirements. Adopt a continuous improvement approach in product development and product life- cycle processes. Proactively maintain and update your own technical knowledge, including changes to legislation and standards that may impact our client products. Evaluate new technologies and carefully manage their introduction, whilst minimising risks to new project delivery schedules. Provide support to sales and marketing, through the evaluation of complex inquiries, estimating timescales/costs for specific client / project developments, support at exhibitions, support with significant demonstrations etc. Evaluate software faults and work to improve existing software. Deliver Helpdesk support through the sharing of technical knowledge to contribute to the timely resolution of client and company issues. Provide technical advice and support to field service colleagues during complex installations and the deployment of new products to the field, participating on occasion, in site visits to develop a comprehensive understanding. Verify and deploy programs and systems. Troubleshoot, debug and upgrade existing software programmes. Create technical documentation for reference and reporting purposes. Ability to make an informed and meaningful contribution to peer group / project discussions. Adopt a flexible and supportive approach, a positive attitude to change and a willingness to undertake any other duties as assigned, to ensure the company achieves its objectives. Flexible approach, travelling around and outside of the UK when necessary. Share own knowledge and experience with others. Work in accordance with MHT’s quality systems and framework. Acting as coach and mentor, advising and guiding less experienced colleagues. Team player, willing to assist on occasion with other duties outside the remit of own role. Requirement Experience Writing and testing code, refining and rewriting it as necessary. Evaluating the software  and systems that make computers and hardware operate. C++, C#, Perforce Source Control,  Python, SQL, .NET, Angular, Java, JavaScript, Linux, Git. Working closely and collaboratively with other staff, such as other developers, testers, and salespeople, and marketing professionals. Carrying out requirement analysis. Consulting clients and colleagues concerning the maintenance and performance of software systems with a view to writing or modifying current systems. Creating technical specifications. Researching and investigating new technologies. Skills Adopting logical, analytical and creative approaches to software development and problem-solving. Good time management with the ability to work under pressure and prioritise as necessary. Confident when communicating with customers and peers. Adaptable, with an ability to learn new skills and technologies quickly. A meticulous and organized approach to work. Extending support to others through coaching and/or mentoring. Knowledge Continually updating technical knowledge and skills by attending in- house and external courses, reading manuals and accessing new applications. Understanding of the oil and gas sector and associated technologies.   Qualifications Degree qualified, or equivalent, in a STEM subject. Good level of secondary education with a minimum of GCSE in Maths at Grade C (7) or above.   Other Right to work in the UK Ability to travel, sometimes at short notice, to sites around the UK, with occasional international travel. Valid Full UK driving license and access to vehicle. Passport – valid and in-date. A commitment to equality & diversity and willingness to adhere to MHT policies.   To find out more please call Narendra on 020 3743 7090.

Type:  Full Time/Permanent    Location:  London, UK   Competitive Salary Range Starting at : £42,740   Closing date:  15th December 2019   How to Apply:  Directly to the AHC recruitment site   About the Department of Foreign Affairs and Trade (DFAT)   The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high quality overseas aid program and helping Australian travellers and Australians overseas. The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests. About the Position   The position provides technical support and administration of the DFAT communication systems at post in line with DFAT policy. The position is required to operate with a high degree of autonomy and self-management to resolve issues which will include working closely with the Global Support Centre (GSC), Regional Technical Officers (RTO) and Canberra-based information systems managers. The ICT Manager will provide a range of communications and technology services, including first level support, providing advice on routine requests from the Australian High Commission’s employees and partner agencies and ad-hoc project work in line with business requirements. It is a condition of this appointment that any candidates applying for this position must have or be able to obtain and maintain an Australian National Security Clearance to Top Secret Level and must therefore be an Australian citizen.   The key responsibilities of this position include, but are not limited to: Manage and maintain DFAT’s unclassified and classified systems/networks, processes, databases, internet, intranet and user administration Maintain current knowledge of DFAT systems and identify opportunities for efficiency improvements in processes and procedures Daily management and investigation of ICT support cases, responding to and prioritisation of issues from identification to resolution Manage DFAT’s secure telephone and videoconferencing facilities, ensuring appropriate approvals are in place and venues are secure, providing technical assistance, resolving hardware issues, and providing training to users Manage IT and Security administration for starters and leavers in liaison with other post administration staff Provide security briefings for all new staff and staff granted security clearances Manage and maintain post’s access control system (Cardax). Including creation, access amendments and deletion of users, access reports on request and close liaison with Cardax’s engineers on day-to-day operations and troubleshooting Undertake asset management tasks and stock-takes for DFAT equipment, including active management of a mobile device asset register Maintain Keywatcher system including creation, access amendment and deletion of users Support Ministerial and high level visits, including communications information and input at the planning stage, the installation of office setups in off-site locations and assisting with delivery of secure communications during visits Manage contract for office printers and maintain associated equipment and toners. Maintain cable infrastructure and floor distribution racks Manage the delivery of communication about DFAT’s ICT activities and outages with accurate and timely recording and reporting on those activities Provide training and administration of the High Commission’s physical and electronic data records management systems Provide training and administration of the High Commission’s website Supervise staff undertaking back-up ICT or post security administration (PSA) duties as required Other duties are required   Qualifications/Experience   Excellent communication and interpersonal skills for customer service – including: face-to-face, e-mail and telephone communication, including demonstrated high level commitment to quality customer service, support and delivery Functional expertise in technology and network administration, and the ability to learn additional skills in this area quickly or on-the-go Demonstrated prior responsibility for network administration or experience in this field Strong time management and multitasking skills Ability to interpret technical language to non-technical colleagues for their understanding Experience maintaining systems, processes, databases, internet and intranet Experience  in management and tracking of an asset and device register Demonstrated knowledge of current PC related hardware and maintenance Flexibility, reliability, adaptability and the ability to respond to changing work priorities as demand requires, including responding out of hours Ability to assist with Video Teleconference facilities and experience with Audio Visual events would be an advantage