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PiXL
Support and System Administrator
PiXL Waterloo Station, London SE1 7LY, UK
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance. Support and System Administrator Salary up to £35,000 FTE (grade B/C) including generous holiday allowance London office with the opportunity to work from home The role will include the following duties: System Administration of Linux servers and internal IT infrastructure Providing 3rd line support to their customers via the Operations team Involvement in systems architecture Some involvement in code level solutions Supporting a range of bespoke software solutions for both their internal use and their members use Supporting our internal teams with IT and the use of Office 365 IT Information All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS. Office 365 A bit about the company… Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope. Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success. Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
Nov 02, 2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance. Support and System Administrator Salary up to £35,000 FTE (grade B/C) including generous holiday allowance London office with the opportunity to work from home The role will include the following duties: System Administration of Linux servers and internal IT infrastructure Providing 3rd line support to their customers via the Operations team Involvement in systems architecture Some involvement in code level solutions Supporting a range of bespoke software solutions for both their internal use and their members use Supporting our internal teams with IT and the use of Office 365 IT Information All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS. Office 365 A bit about the company… Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope. Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success. Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
PiXL
PHP Full Stack Developer
PiXL Waterloo Station, London SE1 7LY, UK
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance. PHP Full Stack Developer Salary up to £45,000 FTE (grade C) including generous holiday allowance London office with the opportunity to work from home The role will include the following duties: Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency Become familiar with the company’s products and systems Contribute to a range of development projects that the company are working on. Working with their Operations and IT team to assist in the support of the company’s products IT Information All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS. A bit about the company… Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope. Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success. Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer
Nov 02, 2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance. PHP Full Stack Developer Salary up to £45,000 FTE (grade C) including generous holiday allowance London office with the opportunity to work from home The role will include the following duties: Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency Become familiar with the company’s products and systems Contribute to a range of development projects that the company are working on. Working with their Operations and IT team to assist in the support of the company’s products IT Information All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS. A bit about the company… Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope. Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success. Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer
Technician – IT Support Analyst x3
Penna Birmingham, UK
Birmingham City University Faculty: Information Technology Department   Post Title: Technician – IT Support Analyst x3   Full Time Fixed term + Perm   Location: City Centre Campus Salary: £29,951 to £32,555 per annum (5% Shift Allowance available)   Closing Date: 09/10/2020 Interview Date: TBC    Ref No: 092020-326   LINK TO ADVERT - https://jobs.bcu.ac.uk/Vacancy.aspx?id=3582&forced=2 We have a number of vacancies for experienced and self-motivated Support Analysts. One vacancy is a permanent role and there are two further roles which are fixed term for three years. The roles will provide second line support to the University staff and students for all Audio Visual and IT services. The team operates within the ITIL Service Management framework. You must have a successful track record in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Sound understanding of operating system security principles Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems Working with a range of external suppliers You will need to have excellent interpersonal and customer facing skills. You will be confident in communicating at all levels and will be passionate about knowledge sharing to enhance the overall quality of the team. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name to ensure a fair and transparent recruitment process. Alternatively if you require the application in a different format please contact the Human Resources Department on 0121 331 6693.  
Oct 05, 2020
Full time
Birmingham City University Faculty: Information Technology Department   Post Title: Technician – IT Support Analyst x3   Full Time Fixed term + Perm   Location: City Centre Campus Salary: £29,951 to £32,555 per annum (5% Shift Allowance available)   Closing Date: 09/10/2020 Interview Date: TBC    Ref No: 092020-326   LINK TO ADVERT - https://jobs.bcu.ac.uk/Vacancy.aspx?id=3582&forced=2 We have a number of vacancies for experienced and self-motivated Support Analysts. One vacancy is a permanent role and there are two further roles which are fixed term for three years. The roles will provide second line support to the University staff and students for all Audio Visual and IT services. The team operates within the ITIL Service Management framework. You must have a successful track record in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Sound understanding of operating system security principles Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems Working with a range of external suppliers You will need to have excellent interpersonal and customer facing skills. You will be confident in communicating at all levels and will be passionate about knowledge sharing to enhance the overall quality of the team. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name to ensure a fair and transparent recruitment process. Alternatively if you require the application in a different format please contact the Human Resources Department on 0121 331 6693.  
St Margaret's School
ICT Technician
St Margaret's School Bushey, UK
St Margaret’s School is looking to recruit a self-motivated ICT technician. Working as part of a small IT team. You will undertake a broad range of tasks, including but not limited to providing 1st and 2nd line support to staff and students, maintaining the IT infrastructure, hardware and software inventory, and user management in variety of systems. The role also involves assisting with strategic longer term IT projects.  For more information please visit our vacancies web page: http://www.stmargaretsbushey.co.uk/staff-vacancies/  
Sep 09, 2020
Full time
St Margaret’s School is looking to recruit a self-motivated ICT technician. Working as part of a small IT team. You will undertake a broad range of tasks, including but not limited to providing 1st and 2nd line support to staff and students, maintaining the IT infrastructure, hardware and software inventory, and user management in variety of systems. The role also involves assisting with strategic longer term IT projects.  For more information please visit our vacancies web page: http://www.stmargaretsbushey.co.uk/staff-vacancies/  
Computer Assistance
3rd Line IT Support Engineer
Computer Assistance Oxford, United Kingdom
About Wiseserve/Computer Assistance WiseserveLtd is a Limited company registered in England and Wales trading as Computer Assistance. We are one of the largest independent IT support companies in Oxford withacclaimed customer service since 1996. We offer remote and on-site IT support, Web design and development, computer sales and repair services, telecoms, expanding our services every year. We are experts across mostIT related systems including but not limited to Windows, Linux and Macs and aim to provide the very best IT, Telecoms and Internet services for our business and individual customers. Brief Come and join an enigmatic team of support technicians who look after our client’s interests. Work is varied as we support a wide range of technical systems. From Microsoft and Linux through to VMware, Azure and AWS, there is plenty of opportunity to develop a broad skillset and focus on new and interesting technologies. We are looking for a like-minded applicant who is keen to show us what they can do! Duties and Responsibilities To provide technical support forclient andserver devices. Jobs are generated from our automated Nagios monitoring system as well as tickets that ascend through 1stline support. Onsite visits to local clients suffering outages will be required. Onsite visits to local clients to install and configure new infrastructure will be required. Critically evaluating our client’ssystemsto ensure that the latest security and best practises are maintainedis critical. Carefully and accurately record client system information as well as ticket resolution processes in our systemsas youcomplete tickets. To provide help and guidance to your colleagues. We all work closely to share information and support each other in our endeavours. Selection criteria We like to select candidates based around the ability to show strength in the following areas: A strong troubleshooting ability. Being able to comprehensively break down problems into clear, manageable tasks is key. Enthusiasm for sharing knowledge and working as part of a close-knit team. An ability to sometimes work relatively independently within our busy IT team. Excellent communication andexplanationskills with the ability to engage withvaried customers on telephone and on-site. Being able to speak on the customers level is important. A broad knowledge of current technology, systems architecture and software is desired. An enthusiasm to step outside of comfort zones and attempt work on new, cutting-edge systems is sought after. Desirable selection criteria A Microsoft qualified and certification such as MCP/MCTS/MCSA/MCSE/MCITP/AZURE is desirable; Linux experience is valued but not essential. We maintain a fleet of Linux Servers and administration knowledge will be useful; Bring your personality, not a suit! A good sense of humour goes a long way in fitting in with our team.
Jun 11, 2020
Full time
About Wiseserve/Computer Assistance WiseserveLtd is a Limited company registered in England and Wales trading as Computer Assistance. We are one of the largest independent IT support companies in Oxford withacclaimed customer service since 1996. We offer remote and on-site IT support, Web design and development, computer sales and repair services, telecoms, expanding our services every year. We are experts across mostIT related systems including but not limited to Windows, Linux and Macs and aim to provide the very best IT, Telecoms and Internet services for our business and individual customers. Brief Come and join an enigmatic team of support technicians who look after our client’s interests. Work is varied as we support a wide range of technical systems. From Microsoft and Linux through to VMware, Azure and AWS, there is plenty of opportunity to develop a broad skillset and focus on new and interesting technologies. We are looking for a like-minded applicant who is keen to show us what they can do! Duties and Responsibilities To provide technical support forclient andserver devices. Jobs are generated from our automated Nagios monitoring system as well as tickets that ascend through 1stline support. Onsite visits to local clients suffering outages will be required. Onsite visits to local clients to install and configure new infrastructure will be required. Critically evaluating our client’ssystemsto ensure that the latest security and best practises are maintainedis critical. Carefully and accurately record client system information as well as ticket resolution processes in our systemsas youcomplete tickets. To provide help and guidance to your colleagues. We all work closely to share information and support each other in our endeavours. Selection criteria We like to select candidates based around the ability to show strength in the following areas: A strong troubleshooting ability. Being able to comprehensively break down problems into clear, manageable tasks is key. Enthusiasm for sharing knowledge and working as part of a close-knit team. An ability to sometimes work relatively independently within our busy IT team. Excellent communication andexplanationskills with the ability to engage withvaried customers on telephone and on-site. Being able to speak on the customers level is important. A broad knowledge of current technology, systems architecture and software is desired. An enthusiasm to step outside of comfort zones and attempt work on new, cutting-edge systems is sought after. Desirable selection criteria A Microsoft qualified and certification such as MCP/MCTS/MCSA/MCSE/MCITP/AZURE is desirable; Linux experience is valued but not essential. We maintain a fleet of Linux Servers and administration knowledge will be useful; Bring your personality, not a suit! A good sense of humour goes a long way in fitting in with our team.
Birmingham City University
Support Technician
Birmingham City University Birmingham, UK
Faculty: Information Technology School: Information Technology Full Time,Permanent Location: City Centre Campus Salary: £20,188 per annum + 5% Shift Allowance Closing Date: Thursday 11th July 2019 Interview Date: TBC Ref No: 042019-132-R Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”. We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework. You must have experience in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple and mobile operating systems You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one-week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name. For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:   http://jobs.bcu.ac.uk/ Please note that this role is not capable of sponsorship under Tier 2 of the points-based system. Please note on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.  We would therefore advise that you submit your completed application as soon as possible. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.  
Jun 26, 2019
Full time
Faculty: Information Technology School: Information Technology Full Time,Permanent Location: City Centre Campus Salary: £20,188 per annum + 5% Shift Allowance Closing Date: Thursday 11th July 2019 Interview Date: TBC Ref No: 042019-132-R Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”. We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework. You must have experience in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple and mobile operating systems You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one-week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name. For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:   http://jobs.bcu.ac.uk/ Please note that this role is not capable of sponsorship under Tier 2 of the points-based system. Please note on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.  We would therefore advise that you submit your completed application as soon as possible. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.  
Turley
IT Support Technician
Turley Manchester, UK
Turley is looking for an ambitious and highly client focused IT Support Technician to join our team and be based in the Southampton office. Are you looking to develop your career in a broad and challenging role where you can take on new responsibilities as you learn? Would you like to join a supportive team within a well-established, successful and employee-owned company? If you have some experience within an IT role and good customer service skills, and are willing to learn and develop your skills and knowledge on the job, then this may be the right opportunity for you. Turley is looking for an enthusiastic and highly client focused IT Support Technician to join our team and be based in the Southampton office. We are looking for a Support Technician who is able to work on their own initiative with a high degree of accuracy. Training will be provided in Turley systems as well as technical development. As an IT Support Technician you can expect to be involved in: Answering and logging calls to the helpdesk, escalating issues for resolution when appropriate Creating user accounts in Exchange and Active Directory Supporting Cisco phone system and mobile telephony Updating IT records and documentation Configuration of IT equipment, laptop builds and updates Ordering of software and equipment as required and liaising with suppliers Asset management – recording details of equipment and software licences issued Providing project support to the wider IT team The ideal IT Support Technician will have experience of working within a small but busy IT team, and will be able to demonstrate excellent communication skills and a track record of delivering excellent client service. This is a full time role, 35 hours per week. Some travel to all Turley offices will be required. Turley is an employee-owned business and one of the largest planning consultancies in the UK. We offer a competitive salary, flexible benefits, pension, ownership dividend and performance related bonus. If you think that Turley could be the right move for you, please follow the Apply Now link or apply in confidence to  careers@turley.co.uk  with details of your current salary. No agency interest please. The successful candidate must have permission to work in the UK by the start of their employment.
May 04, 2019
Full time
Turley is looking for an ambitious and highly client focused IT Support Technician to join our team and be based in the Southampton office. Are you looking to develop your career in a broad and challenging role where you can take on new responsibilities as you learn? Would you like to join a supportive team within a well-established, successful and employee-owned company? If you have some experience within an IT role and good customer service skills, and are willing to learn and develop your skills and knowledge on the job, then this may be the right opportunity for you. Turley is looking for an enthusiastic and highly client focused IT Support Technician to join our team and be based in the Southampton office. We are looking for a Support Technician who is able to work on their own initiative with a high degree of accuracy. Training will be provided in Turley systems as well as technical development. As an IT Support Technician you can expect to be involved in: Answering and logging calls to the helpdesk, escalating issues for resolution when appropriate Creating user accounts in Exchange and Active Directory Supporting Cisco phone system and mobile telephony Updating IT records and documentation Configuration of IT equipment, laptop builds and updates Ordering of software and equipment as required and liaising with suppliers Asset management – recording details of equipment and software licences issued Providing project support to the wider IT team The ideal IT Support Technician will have experience of working within a small but busy IT team, and will be able to demonstrate excellent communication skills and a track record of delivering excellent client service. This is a full time role, 35 hours per week. Some travel to all Turley offices will be required. Turley is an employee-owned business and one of the largest planning consultancies in the UK. We offer a competitive salary, flexible benefits, pension, ownership dividend and performance related bonus. If you think that Turley could be the right move for you, please follow the Apply Now link or apply in confidence to  careers@turley.co.uk  with details of your current salary. No agency interest please. The successful candidate must have permission to work in the UK by the start of their employment.
Framestore
Systems Software Developer - Film
Framestore London, UK
Framestore is a global leader in visual effects and computer graphics, having won every major industry award; including an Oscar and BAFTA for the film ‘Gravity’.   Our Systems Development team builds software for large Linux systems used globally in real production: high-performance computing (HPC, renderfarm), storage and file systems, system monitoring, and the Linux OS used by all of our artists and technicians. If you would enjoy working as part of a small and innovative team then we are looking for a great software developer to join us. Role One of our principal tools is our ‘FQ’ render farm software: a bespoke implementation of scheduling, containers, analytics and user interface. It gives our technical artists interactive control over multiple tens of thousands of processing cores, operating on petabytes of data. FQ has been the engine behind almost every image produced by Framestore for nearly 10 years. With FQ and our other projects, members of the team are responsible for: design, programming, testing and deployment of software that meets real-world needs; maintaining existing software; proprietary and open source; collaborating with sysadmins on system design; and advising others (developer and non-developers) on systems and performance issues. Requirements Degree in Computer Science, Software Engineering or related field Several years experience of software development in a Linux or other Unix-like environment in either C or C++ Experience in collaborating on software projects, including the use of source control (eg. Git) and reviewing patches Desirable skills Experience with distributed systems; TCP/IP networking, and event-driven architectures Knowledge of some of the interesting Linux kernel and glibc APIs Understanding of fundamental data structures and their performance characteristics Experience of front-end UI development in Qt, with attention to detail and presentation Experience with PostgreSQL databases and performance issues A working knowledge of programming in Python   A passion and interest in film and computer graphics are warmly welcomed! But prior experience is not necessary.
Nov 26, 2018
Full time
Framestore is a global leader in visual effects and computer graphics, having won every major industry award; including an Oscar and BAFTA for the film ‘Gravity’.   Our Systems Development team builds software for large Linux systems used globally in real production: high-performance computing (HPC, renderfarm), storage and file systems, system monitoring, and the Linux OS used by all of our artists and technicians. If you would enjoy working as part of a small and innovative team then we are looking for a great software developer to join us. Role One of our principal tools is our ‘FQ’ render farm software: a bespoke implementation of scheduling, containers, analytics and user interface. It gives our technical artists interactive control over multiple tens of thousands of processing cores, operating on petabytes of data. FQ has been the engine behind almost every image produced by Framestore for nearly 10 years. With FQ and our other projects, members of the team are responsible for: design, programming, testing and deployment of software that meets real-world needs; maintaining existing software; proprietary and open source; collaborating with sysadmins on system design; and advising others (developer and non-developers) on systems and performance issues. Requirements Degree in Computer Science, Software Engineering or related field Several years experience of software development in a Linux or other Unix-like environment in either C or C++ Experience in collaborating on software projects, including the use of source control (eg. Git) and reviewing patches Desirable skills Experience with distributed systems; TCP/IP networking, and event-driven architectures Knowledge of some of the interesting Linux kernel and glibc APIs Understanding of fundamental data structures and their performance characteristics Experience of front-end UI development in Qt, with attention to detail and presentation Experience with PostgreSQL databases and performance issues A working knowledge of programming in Python   A passion and interest in film and computer graphics are warmly welcomed! But prior experience is not necessary.
Birmingham City University
Support Technician
Birmingham City University Birmingham City University, Birmingham, UK
Faculty/Department - Information Technology School/Department - Support Team Post Title: Support Technician   Full Time, Permanent   Location: Multiple Campuses Salary: £18,121 to £19,696 per annum + 5% shift allowance Closing Date: Wednesday 31 October 2018   Interview date: Monday 05 November 2018   Ref No: 092018-399 Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”. We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework. You must have experience in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems You will need to have excellent interpersonal and customer facing skills You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV. We recommend that, where possible, you remove personal details from your CV such as your name. For further information please contact input contact details , via email address or phone number . For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:  http://jobs.bcu.ac.uk/ Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.   We would therefore advise that you submit your completed application as soon as possible. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.
Oct 17, 2018
Full time
Faculty/Department - Information Technology School/Department - Support Team Post Title: Support Technician   Full Time, Permanent   Location: Multiple Campuses Salary: £18,121 to £19,696 per annum + 5% shift allowance Closing Date: Wednesday 31 October 2018   Interview date: Monday 05 November 2018   Ref No: 092018-399 Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”. We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework. You must have experience in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems You will need to have excellent interpersonal and customer facing skills You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV. We recommend that, where possible, you remove personal details from your CV such as your name. For further information please contact input contact details , via email address or phone number . For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:  http://jobs.bcu.ac.uk/ Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.   We would therefore advise that you submit your completed application as soon as possible. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.
GOOD ENERGY
Applications Support Technician
GOOD ENERGY Chippenham, UK
Salary: Competitive + excellent benefits About us Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people; in their homes and their businesses to play an important role in protecting their world from climate change, by providing access to locally sourced renewable energy. Fast forward 18 years and the business is now a key player in the renewable energy space, helping shape national debate & policy and enjoying hard earned business success, with strong revenue growth over the last 5 years. The key to this success is the understanding that significant change can be achieved by individuals and businesses working together to make a difference at scale. “Together” has helped create a high performing team of c275 passionate, skilled and motivated colleagues. “Together” has galvanised thousands of consumers, business customers and renewable suppliers. The business has recently reviewed its longer term strategy and is now poised to make its next leap forwards, focused on an ambitious growth agenda which delivers long term value for its customers, shareholders and people, enabling the achievement of its purpose to combat climate change.     About the role As Applications Support Technician, you will be responsible for the day to day running, troubleshooting, upgrades and enhancements of Good Energy’s application stack. The core responsibility will be to support, evolve and troubleshoot a range of applications. This role will involve managing the application stack including finance applications, billing applications and acting as the point of contact between Good Energy and third-party providers when appropriate. Key duties and accountabilities of the role will include; To support, maintain and ensure continued operations of the IT Application stack To pro-actively ensure high availability of key applications Assimilate and consolidate expertise within the business into the application support role, ensuring this role becomes the owner of all related activities Assist with annual budget planning with leadership to ensure that costing for future IT growth is fully and accurately forecast Develop effective mutually beneficial relationships with third party suppliers on troubleshooting issues in a timely manner and co-ordinating with stakeholders both internally and externally on upgrades Create and maintain all application topology documentation, cascade as required to key stakeholders. Upskill key stakeholders as required Work with IT Infrastructure team and service desk, and subject matter experts as appropriate to ensure application availability Escalate issues that require supplier expertise and own the issue until resolution Pro-active approach to fault finding, service assurance and ability to perform root cause analysis and accurate follow up on corrective actions to prevent recurrence Support the project, development and application teams in any other activities deemed necessary for the department to deliver application excellent to our customers Ensure that security of the applications is maintained and that all in scope systems are compliant with relevant patch and security levels Engage as required in project work to deliver new solutions to the business About you With previous experience in maintaining and operating a complex and varied application stack, you’ll be a self-starter, possessing the ability to take ownership of applications with little or no existing documentation, consolidating the information held within other areas of the business. With a high level of IT Literacy and experience using Microsoft Office products, you’ll have a pro-active approach to tacking new challenges and delivering solutions. In addition, you will possess strong skills in break fix and a proactive approach to anticipating and mitigating service impacting issues. A level of expertise in SQL, strong documentation skills, supplier management and a high level of technical aptitude to master new products will be essential to be successful in the role. Behaviours - Works in a way which role models our values:  Straightforward We are straightforward in how we communicate with each other and get things done. Determined We are determined and resilient, overcoming challenges to realise our purpose together. Inclusive We value people’s differences and recognise the strength they give us when we work together. Fair In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders. In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities. So if you’d like to be part of this multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.  Please send a copy of your CV and a covering letter stating your experience and suitability for the role to  jobs@goodenergy.co.uk . By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your   personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted. Closing date: Sunday 14th October 2018
Oct 03, 2018
Full time
Salary: Competitive + excellent benefits About us Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people; in their homes and their businesses to play an important role in protecting their world from climate change, by providing access to locally sourced renewable energy. Fast forward 18 years and the business is now a key player in the renewable energy space, helping shape national debate & policy and enjoying hard earned business success, with strong revenue growth over the last 5 years. The key to this success is the understanding that significant change can be achieved by individuals and businesses working together to make a difference at scale. “Together” has helped create a high performing team of c275 passionate, skilled and motivated colleagues. “Together” has galvanised thousands of consumers, business customers and renewable suppliers. The business has recently reviewed its longer term strategy and is now poised to make its next leap forwards, focused on an ambitious growth agenda which delivers long term value for its customers, shareholders and people, enabling the achievement of its purpose to combat climate change.     About the role As Applications Support Technician, you will be responsible for the day to day running, troubleshooting, upgrades and enhancements of Good Energy’s application stack. The core responsibility will be to support, evolve and troubleshoot a range of applications. This role will involve managing the application stack including finance applications, billing applications and acting as the point of contact between Good Energy and third-party providers when appropriate. Key duties and accountabilities of the role will include; To support, maintain and ensure continued operations of the IT Application stack To pro-actively ensure high availability of key applications Assimilate and consolidate expertise within the business into the application support role, ensuring this role becomes the owner of all related activities Assist with annual budget planning with leadership to ensure that costing for future IT growth is fully and accurately forecast Develop effective mutually beneficial relationships with third party suppliers on troubleshooting issues in a timely manner and co-ordinating with stakeholders both internally and externally on upgrades Create and maintain all application topology documentation, cascade as required to key stakeholders. Upskill key stakeholders as required Work with IT Infrastructure team and service desk, and subject matter experts as appropriate to ensure application availability Escalate issues that require supplier expertise and own the issue until resolution Pro-active approach to fault finding, service assurance and ability to perform root cause analysis and accurate follow up on corrective actions to prevent recurrence Support the project, development and application teams in any other activities deemed necessary for the department to deliver application excellent to our customers Ensure that security of the applications is maintained and that all in scope systems are compliant with relevant patch and security levels Engage as required in project work to deliver new solutions to the business About you With previous experience in maintaining and operating a complex and varied application stack, you’ll be a self-starter, possessing the ability to take ownership of applications with little or no existing documentation, consolidating the information held within other areas of the business. With a high level of IT Literacy and experience using Microsoft Office products, you’ll have a pro-active approach to tacking new challenges and delivering solutions. In addition, you will possess strong skills in break fix and a proactive approach to anticipating and mitigating service impacting issues. A level of expertise in SQL, strong documentation skills, supplier management and a high level of technical aptitude to master new products will be essential to be successful in the role. Behaviours - Works in a way which role models our values:  Straightforward We are straightforward in how we communicate with each other and get things done. Determined We are determined and resilient, overcoming challenges to realise our purpose together. Inclusive We value people’s differences and recognise the strength they give us when we work together. Fair In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders. In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities. So if you’d like to be part of this multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.  Please send a copy of your CV and a covering letter stating your experience and suitability for the role to  jobs@goodenergy.co.uk . By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your   personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted. Closing date: Sunday 14th October 2018
CGG
Network Engineer
CGG Redhill, UK
CGG is a recognized leader in subsurface processing, particularly in the areas of depth imaging, 4D processing and reservoir characterization. We use exploration geophysics to map the subsurface structure and our imaging techniques are carried out by global project teams, using high performance computer systems. Through the acquisition, processing and analysis of seismic data, our subsurface images increase our clients’ ability to safely explore and recover hydrocarbon resources. We have a worldwide network of seismic data processing centers and dedicated facilities, which allow us to offer unrivalled subsurface capabilities to our global client base. The EAME Network team support CGG’s data, voice and video network and actively participate in network projects as part of the regional and global network team. Reporting to the UK Network Team Leader, the Network Engineer will provide installation, support, ongoing monitoring & maintenance and documentation for the WAN, LAN and firewall devices and architecture. You will maintain connectivity between all locations; deploying and configuring routers and firewalls, whilst monitoring the health of the WAN and datacentre networks. In addition to delivering fault isolation and troubleshooting on the network systems. The creation and maintenance of detailed network documentation and procedures will therefore be paramount to the role. The Network Engineer will be expected to participate in the design and implementation of the global network infrastructure and therefore travel will be required both domestically and internationally to provide support and complete installations for your internal client base. You will proactively develop recommendations concerning equipment life cycle and replacement and assist in developing network hardware and software configuration standards, in adherence with company polices and procedures. You must also work in collaboration with a multidiscipline team for the completion of cross-functional projects and develop strong global relationships with vendors and their technicians. Occasional after hours/weekend work will be required and the Network Engineer will participate in an on-call rotation schedule. Required Education and Experience: The successful candidate will have demonstrable experience supporting firewalls and a Global VPN architecture, particularly Juniper SRX / Cisco ASA firewalls, in addition to experience supporting a high performance, high availability network architecture in an enterprise environment. Strong knowledge of the key networking protocols used in the design and operation of the network and of routing protocols, including OSPF, BGP and GRE, is essential. Demonstrable Exposure to QoS in a WAN environment is required, in addition to knowledge of campus LAN, WiFi networks and the use of the CLI to manage devices. It is expected that the successful candidate will have strong troubleshooting skills, the ability and desire to learn new things and apply new knowledge to the current CGG environment and a willingness to work both autonomously and using their own initiative. Ideally you will have acquired experience in supporting multiple vendor network hardware (for example Arista, Aruba/HP, Cisco) and multiple vendor firewall technologies (for example Juniper, Cisco, PaloAlto, Checkpoint), in addition to Aruba wireless networking, network monitoring platforms and SDWAN technologies, particularly Silverpeak. Exposure to a Linux operating systems and programming languages, such as Python, would be beneficial, as well as a background in supporting VoIP and video conferencing, on a global network. You must be fluent in English to be fully conversant with technical language relating to network design and hardware, as well as have the ability to convert business requirements into workable solutions. Fluency in any other language would be highly desirable. You must be available to travel internationally for up to 25% of the role.
Sep 06, 2018
Full time
CGG is a recognized leader in subsurface processing, particularly in the areas of depth imaging, 4D processing and reservoir characterization. We use exploration geophysics to map the subsurface structure and our imaging techniques are carried out by global project teams, using high performance computer systems. Through the acquisition, processing and analysis of seismic data, our subsurface images increase our clients’ ability to safely explore and recover hydrocarbon resources. We have a worldwide network of seismic data processing centers and dedicated facilities, which allow us to offer unrivalled subsurface capabilities to our global client base. The EAME Network team support CGG’s data, voice and video network and actively participate in network projects as part of the regional and global network team. Reporting to the UK Network Team Leader, the Network Engineer will provide installation, support, ongoing monitoring & maintenance and documentation for the WAN, LAN and firewall devices and architecture. You will maintain connectivity between all locations; deploying and configuring routers and firewalls, whilst monitoring the health of the WAN and datacentre networks. In addition to delivering fault isolation and troubleshooting on the network systems. The creation and maintenance of detailed network documentation and procedures will therefore be paramount to the role. The Network Engineer will be expected to participate in the design and implementation of the global network infrastructure and therefore travel will be required both domestically and internationally to provide support and complete installations for your internal client base. You will proactively develop recommendations concerning equipment life cycle and replacement and assist in developing network hardware and software configuration standards, in adherence with company polices and procedures. You must also work in collaboration with a multidiscipline team for the completion of cross-functional projects and develop strong global relationships with vendors and their technicians. Occasional after hours/weekend work will be required and the Network Engineer will participate in an on-call rotation schedule. Required Education and Experience: The successful candidate will have demonstrable experience supporting firewalls and a Global VPN architecture, particularly Juniper SRX / Cisco ASA firewalls, in addition to experience supporting a high performance, high availability network architecture in an enterprise environment. Strong knowledge of the key networking protocols used in the design and operation of the network and of routing protocols, including OSPF, BGP and GRE, is essential. Demonstrable Exposure to QoS in a WAN environment is required, in addition to knowledge of campus LAN, WiFi networks and the use of the CLI to manage devices. It is expected that the successful candidate will have strong troubleshooting skills, the ability and desire to learn new things and apply new knowledge to the current CGG environment and a willingness to work both autonomously and using their own initiative. Ideally you will have acquired experience in supporting multiple vendor network hardware (for example Arista, Aruba/HP, Cisco) and multiple vendor firewall technologies (for example Juniper, Cisco, PaloAlto, Checkpoint), in addition to Aruba wireless networking, network monitoring platforms and SDWAN technologies, particularly Silverpeak. Exposure to a Linux operating systems and programming languages, such as Python, would be beneficial, as well as a background in supporting VoIP and video conferencing, on a global network. You must be fluent in English to be fully conversant with technical language relating to network design and hardware, as well as have the ability to convert business requirements into workable solutions. Fluency in any other language would be highly desirable. You must be available to travel internationally for up to 25% of the role.
Birmingham City University
Support Technician
Birmingham City University Birmingham, UK
Support Technician £18,121 to £19,696 per annum + 5% shift allowance  Fulltime, Permanent Reference: 012018-11-R Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”.  We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework.  You must have experience in a similar technical support role, including:  Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one week rotating shift pattern + 5% shift allowance.  As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.  For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:  http://jobs.bcu.ac.uk/   Closing Date: Tuesday 10 April 2018 Interview Date: To be confirmed     Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693.   Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible.   Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.
Mar 28, 2018
Full time
Support Technician £18,121 to £19,696 per annum + 5% shift allowance  Fulltime, Permanent Reference: 012018-11-R Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”.  We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework.  You must have experience in a similar technical support role, including:  Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one week rotating shift pattern + 5% shift allowance.  As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.  For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:  http://jobs.bcu.ac.uk/   Closing Date: Tuesday 10 April 2018 Interview Date: To be confirmed     Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693.   Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible.   Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.
Birmingham City University
Support Technician
Birmingham City University Birmingham, United Kingdom
Birmingham City University Location: Multiple Campuses   Full Time, Permanent  Ref No: 012018-11 Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”. We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework. You must have experience in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.  Closing Date: 11 February 2018 Interview Date: To be confirmed For more information about applying and for the job description for the post, please see the current vacancies on the BCU website. Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.
Jan 24, 2018
Full time
Birmingham City University Location: Multiple Campuses   Full Time, Permanent  Ref No: 012018-11 Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”. We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework. You must have experience in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.  Closing Date: 11 February 2018 Interview Date: To be confirmed For more information about applying and for the job description for the post, please see the current vacancies on the BCU website. Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.
cloud direct
IT Support Engineer
cloud direct Bath, United Kingdom
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol.   Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota. Cloud Direct We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365.  Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business.  Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…"  With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions.  We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities  Resolve or support the resolution of complex or escalated customer technical issues; Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets; Provide high quality case notes and communication records with customers throughout the life of the case; Prioritise case workload and manage working time effectively; Follow ITIL and ISO agreed practices and processes; Support Service Delivery with technical expertise as required; Highlight security risks and issue trends with Team Leader; Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts. Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified; Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth); Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems; Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available; Additional responsibilties  Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now Provide helpdesk support to staff both local & remote users Database Maintenance Installing, moving and setting up user’s PC workstations Conducting routine PC maintenance Carrying out audits of IT equipment Configure hardware for staff Work on IT projects as directed To accurately record, update and document requests using the IT service desk system. To resolve incidents and upgrade different types of software and hardware Investigating, diagnosing and solving computer software and hardware faults Talking to clients and computer users to determine the nature of any problems they encounter To resolve incidents with printers, copiers and scanners Managing stocks of equipment, consumables and other supplies. Maintaining records of software licences Setting up accounts for staff, ensuring that they know how to log in Updating Asset Register as and when needed Remove leavers from distribution emails Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment Install, test and configure new workstations, peripheral equipment and software Obtaining replacement or specialist components, fixtures or fittings Solving password problems Experience and skills required Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role Microsoft desktop operating systems and applications Strong Local & Wide Area networking skills including configuration of switches & routers Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user Mobile devices including iPhone/Android Desirable MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician What do we offer you? Pension contribution Health care cash plan Life Assurance/Critical Illness/Income Protection Birthday lunches Fun Fund Many more...
Nov 23, 2017
Full time
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol.   Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota. Cloud Direct We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365.  Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business.  Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…"  With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions.  We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities  Resolve or support the resolution of complex or escalated customer technical issues; Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets; Provide high quality case notes and communication records with customers throughout the life of the case; Prioritise case workload and manage working time effectively; Follow ITIL and ISO agreed practices and processes; Support Service Delivery with technical expertise as required; Highlight security risks and issue trends with Team Leader; Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts. Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified; Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth); Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems; Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available; Additional responsibilties  Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now Provide helpdesk support to staff both local & remote users Database Maintenance Installing, moving and setting up user’s PC workstations Conducting routine PC maintenance Carrying out audits of IT equipment Configure hardware for staff Work on IT projects as directed To accurately record, update and document requests using the IT service desk system. To resolve incidents and upgrade different types of software and hardware Investigating, diagnosing and solving computer software and hardware faults Talking to clients and computer users to determine the nature of any problems they encounter To resolve incidents with printers, copiers and scanners Managing stocks of equipment, consumables and other supplies. Maintaining records of software licences Setting up accounts for staff, ensuring that they know how to log in Updating Asset Register as and when needed Remove leavers from distribution emails Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment Install, test and configure new workstations, peripheral equipment and software Obtaining replacement or specialist components, fixtures or fittings Solving password problems Experience and skills required Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role Microsoft desktop operating systems and applications Strong Local & Wide Area networking skills including configuration of switches & routers Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user Mobile devices including iPhone/Android Desirable MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician What do we offer you? Pension contribution Health care cash plan Life Assurance/Critical Illness/Income Protection Birthday lunches Fun Fund Many more...
Birmingham City University
Support Technician
Birmingham City University Birmingham, United Kingdom
Birmingham City University   Department: Information Technology Location: Multi-site campuses   Support Technician £ 18,121 - £ 19,696 Full Time, Permanent Ref No: 112017-411   Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People focus, Partnership working and Fairness & Integrity”. We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework. You must have experience in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems. You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.  For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:  http://jobs.bcu.ac.uk/ Closing Date: 22nd November Interview Date: 4th December Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.
Nov 07, 2017
Full time
Birmingham City University   Department: Information Technology Location: Multi-site campuses   Support Technician £ 18,121 - £ 19,696 Full Time, Permanent Ref No: 112017-411   Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People focus, Partnership working and Fairness & Integrity”. We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework. You must have experience in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems. You will need to have excellent interpersonal and customer facing skills. You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.  For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:  http://jobs.bcu.ac.uk/ Closing Date: 22nd November Interview Date: 4th December Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693. Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.
St Francis Xavier Sixth Form College
Senior Systems Engineer
St Francis Xavier Sixth Form College London, United Kingdom
St Francis Xavier Sixth Form College are currently recruiting for a Senior Systems Engineer to assist in the day to day server management, administration and operations of the College ICT systems and may involve line management of first line IT Support and other technicians. Experience of working in an educational environment would be an advantage. Salary: £30,699 rising to £35,604 (full time, 35 hours per week) Location: Clapham South, London, United Kingdom Start date: As soon as possible Skill requirements for the role are: High level technical network and IT skills appropriate to the tasks (servers, networks, hardware and software support for users, backup routines, telephone system). Experience of administering and managing a large Microsoft network infrastructure Excellent knowledge of core server technologies required including AD, DNS, DHCP, GPO & Printer Management. Good knowledge and hands on experience with backup solutions. Good understanding of networking technologies. Some practical knowledge of managing VMWare vSphere Must be capable of working in a team. Must possess a high level of interpersonal and communication skills. The postholder must be aware of and contribute to the aims of a Catholic college and support the College’s Equal Opportunities policy.   Desirable knowledge/skills: SAN, SCCM, Cisco IOS Configuration, Office 365, Certificates, SQL     Scripting and management  Benefits include 31 paid days’ annual leave, excellent training opportunities free use of our state of the art gym, cycle to work scheme, an on-site nursery and childcare vouchers in a supportive community environment, 2 minutes’ walk from Clapham South Underground Station In promoting equal opportunities we welcome applications from all sections of the community. All disabled applicants who meet the minimum criteria will be shortlisted for interview. SFX is committed to the safeguarding and welfare of young people. Successful candidates will be subject to an Enhanced Disclosure and Barring Service (DBS) check  A full job description for the role is available on our website at www.sfx.ac.uk Closing date for receipt of applications is Tuesday 26 September 2017. Please send your CV and a covering letter to k.thompson@sfx.ac.uk    
Sep 19, 2017
Full time
St Francis Xavier Sixth Form College are currently recruiting for a Senior Systems Engineer to assist in the day to day server management, administration and operations of the College ICT systems and may involve line management of first line IT Support and other technicians. Experience of working in an educational environment would be an advantage. Salary: £30,699 rising to £35,604 (full time, 35 hours per week) Location: Clapham South, London, United Kingdom Start date: As soon as possible Skill requirements for the role are: High level technical network and IT skills appropriate to the tasks (servers, networks, hardware and software support for users, backup routines, telephone system). Experience of administering and managing a large Microsoft network infrastructure Excellent knowledge of core server technologies required including AD, DNS, DHCP, GPO & Printer Management. Good knowledge and hands on experience with backup solutions. Good understanding of networking technologies. Some practical knowledge of managing VMWare vSphere Must be capable of working in a team. Must possess a high level of interpersonal and communication skills. The postholder must be aware of and contribute to the aims of a Catholic college and support the College’s Equal Opportunities policy.   Desirable knowledge/skills: SAN, SCCM, Cisco IOS Configuration, Office 365, Certificates, SQL     Scripting and management  Benefits include 31 paid days’ annual leave, excellent training opportunities free use of our state of the art gym, cycle to work scheme, an on-site nursery and childcare vouchers in a supportive community environment, 2 minutes’ walk from Clapham South Underground Station In promoting equal opportunities we welcome applications from all sections of the community. All disabled applicants who meet the minimum criteria will be shortlisted for interview. SFX is committed to the safeguarding and welfare of young people. Successful candidates will be subject to an Enhanced Disclosure and Barring Service (DBS) check  A full job description for the role is available on our website at www.sfx.ac.uk Closing date for receipt of applications is Tuesday 26 September 2017. Please send your CV and a covering letter to k.thompson@sfx.ac.uk    
Optoplast Manufacturing Company Ltd
IT Support Technician
Optoplast Manufacturing Company Ltd Liverpool, United Kingdom
Due to recent developments and expansion projects, we are looking to recruit an IT Support Technician to join our team in Maghull, Liverpool.  This is a great opportunity for someone who has worked in a similar first line support role with an ambition to develop and grow their skills and experience in a fast paced and dynamic well established Company. Optoplast as part of The Millmead Optical Group is growing at an impressive rate, and we are looking for someone who can join us on this exciting journey.  So if you have the skills we are looking for, and are ready for a new challenge working in an environment that is vibrant and passionate, we would like to hear from you. The benefits With excellent benefits including a generous holiday allowance, pension scheme and free onsite parking, you will be further rewarded by having the opportunity to grow within this role and further your development. The role This is a newly created role, and as a key member of the IT department you will be providing the front line of IT for the business dealing with users across multiple locations, providing a high level of user IT support. You will maintain the helpdesk ticketing system and prioritise the open tickets, either closing them yourself or escalating for a resolution.  You will be at the very busy front-line dealing directly with employees who have technical issues such as forgotten passwords, viruses or email issues. Hours of work will be 37.5 hours per week Monday to Friday What you need The successful candidate must have proven experience as a help desk technician or other IT support role.  With a good understanding of computer systems, mobile devices and other tech products, you should have the ability to diagnose and resolve basic technical issues and maintain excellent communication skills throughout. How to apply If you are interested in applying for this post or would like further information, please call Jessica Clarke, HR Administrator on 0151-527-3759. Strictly no agencies please. Closing date for receiving CV’s Wednesday 27th September 2017 and interviews will follow shortly after.  Previous applicants need not apply. We are an Equal Opportunities Employer and are proud to display the Investors in People Gold Award.
Sep 13, 2017
Full time
Due to recent developments and expansion projects, we are looking to recruit an IT Support Technician to join our team in Maghull, Liverpool.  This is a great opportunity for someone who has worked in a similar first line support role with an ambition to develop and grow their skills and experience in a fast paced and dynamic well established Company. Optoplast as part of The Millmead Optical Group is growing at an impressive rate, and we are looking for someone who can join us on this exciting journey.  So if you have the skills we are looking for, and are ready for a new challenge working in an environment that is vibrant and passionate, we would like to hear from you. The benefits With excellent benefits including a generous holiday allowance, pension scheme and free onsite parking, you will be further rewarded by having the opportunity to grow within this role and further your development. The role This is a newly created role, and as a key member of the IT department you will be providing the front line of IT for the business dealing with users across multiple locations, providing a high level of user IT support. You will maintain the helpdesk ticketing system and prioritise the open tickets, either closing them yourself or escalating for a resolution.  You will be at the very busy front-line dealing directly with employees who have technical issues such as forgotten passwords, viruses or email issues. Hours of work will be 37.5 hours per week Monday to Friday What you need The successful candidate must have proven experience as a help desk technician or other IT support role.  With a good understanding of computer systems, mobile devices and other tech products, you should have the ability to diagnose and resolve basic technical issues and maintain excellent communication skills throughout. How to apply If you are interested in applying for this post or would like further information, please call Jessica Clarke, HR Administrator on 0151-527-3759. Strictly no agencies please. Closing date for receiving CV’s Wednesday 27th September 2017 and interviews will follow shortly after.  Previous applicants need not apply. We are an Equal Opportunities Employer and are proud to display the Investors in People Gold Award.
AUTOTECH Experts
SALES REPRESENTATIVE CAR PARTS
AUTOTECH Experts East Sussex, United Kingdom
AUTOTECH Experts is a private training and technical assistance provider based in East Sussex, we offer IMI Accreditations for classroom based and online training for automotive workshops. Also we supply Technical Assistance Services from our call centre to help and assist the technician to save time and increasing the profitability of their workshops. We are now looking to build relationships with independent Sales Agents throughout the UK who can prospect for new customers, and use their existing contacts to acquire new business on a commission only basis, or Sales Representative car parts.  You have: Extensive experience in selling automotive technical training programs in the UK or quality car parts/ components (brake pads, blades, injectors, pumps, batteries, bulbs, etc.) and all the essential car maintenance essentials (engine oil, car fluids, etc.)  Well established contacts with buyers and decision makers in the sector (Automotive Aftermarket)   We would like you to: Deal with all the customers relating issues and provide excellent on site customer service  Successfully acquire new customers and implement Autotech Experts in garages, workshops for tomorrow’s vehicle technician.  Optimise sales potential: Expand customer acquisition, product/service sales, and up-selling/cross-selling additional products and services Background in Automotive Industry  If you are interested in the job, you can contact us. E-mail: s.albizua@remaned.es www.autotechexperts.co.uk
Aug 21, 2017
Full time
AUTOTECH Experts is a private training and technical assistance provider based in East Sussex, we offer IMI Accreditations for classroom based and online training for automotive workshops. Also we supply Technical Assistance Services from our call centre to help and assist the technician to save time and increasing the profitability of their workshops. We are now looking to build relationships with independent Sales Agents throughout the UK who can prospect for new customers, and use their existing contacts to acquire new business on a commission only basis, or Sales Representative car parts.  You have: Extensive experience in selling automotive technical training programs in the UK or quality car parts/ components (brake pads, blades, injectors, pumps, batteries, bulbs, etc.) and all the essential car maintenance essentials (engine oil, car fluids, etc.)  Well established contacts with buyers and decision makers in the sector (Automotive Aftermarket)   We would like you to: Deal with all the customers relating issues and provide excellent on site customer service  Successfully acquire new customers and implement Autotech Experts in garages, workshops for tomorrow’s vehicle technician.  Optimise sales potential: Expand customer acquisition, product/service sales, and up-selling/cross-selling additional products and services Background in Automotive Industry  If you are interested in the job, you can contact us. E-mail: s.albizua@remaned.es www.autotechexperts.co.uk
Reigate College
I.T Technician
Reigate College Reigate, Surrey, United Kingdom
The College is looking to appoint an IT Technician to join a small team of enthusiastic and highly skilled technicians in supporting and maintaining the College network and equipment.     Reigate College has a network of about 1800 Windows 7 Computers, 200 systems running Mac OS X and an assortment of tablets and portable devices. We have about 2500 users.   The main network runs as a single Active Directory Domain, built on Microsoft Windows 2008-2012 and a VMWare Infrastructure. Email is hosted on Microsoft Office 365, with external iCritical Mail filtering. Antivirus protection is provided by Sophos.   The core network operates over fibre and uses largely HP Procurve switches, with Cat5 to desktop. Wireless connectivity is provided by a Ruckus system. External connectivity is a 1GB link, with security provided by Watchguard firewalls. Students and staff have remote access to their files, email and other learning resources.   Training will be available for a candidate who has the relevant aptitude and experience, although experience working with Apple Macs (particularly networking with Active Directory integration) is highly desirable. Some early starts or evening work may be required on occasions.   The post is full-time, 52 weeks per year. The hours of work are from 8.00 am to 4.00 pm, Monday to Friday and the salary is from £19,268 - £22,114 per annum, including Reigate College Allowance.     Candidates are asked to complete the Support Staff application form and return it to the Personnel Officer as soon as possible, but no later than 9.00 a.m. Thursday 10th November 2016. In completing their supporting statement, candidates are asked to indicate the particular strengths and experiences they would bring to the post. Please see www.reigate.ac.uk/jobs for further details
Nov 03, 2016
Full time
The College is looking to appoint an IT Technician to join a small team of enthusiastic and highly skilled technicians in supporting and maintaining the College network and equipment.     Reigate College has a network of about 1800 Windows 7 Computers, 200 systems running Mac OS X and an assortment of tablets and portable devices. We have about 2500 users.   The main network runs as a single Active Directory Domain, built on Microsoft Windows 2008-2012 and a VMWare Infrastructure. Email is hosted on Microsoft Office 365, with external iCritical Mail filtering. Antivirus protection is provided by Sophos.   The core network operates over fibre and uses largely HP Procurve switches, with Cat5 to desktop. Wireless connectivity is provided by a Ruckus system. External connectivity is a 1GB link, with security provided by Watchguard firewalls. Students and staff have remote access to their files, email and other learning resources.   Training will be available for a candidate who has the relevant aptitude and experience, although experience working with Apple Macs (particularly networking with Active Directory integration) is highly desirable. Some early starts or evening work may be required on occasions.   The post is full-time, 52 weeks per year. The hours of work are from 8.00 am to 4.00 pm, Monday to Friday and the salary is from £19,268 - £22,114 per annum, including Reigate College Allowance.     Candidates are asked to complete the Support Staff application form and return it to the Personnel Officer as soon as possible, but no later than 9.00 a.m. Thursday 10th November 2016. In completing their supporting statement, candidates are asked to indicate the particular strengths and experiences they would bring to the post. Please see www.reigate.ac.uk/jobs for further details
Simply Media TV Ltd
IT Support Technician up to £32,000 pa
Simply Media TV Ltd London W1W, United Kingdom
IT Support Technician with Simply Media  The role is within a small team but you will play a big part within the company supporting 40+ users onsite and remote users across Windows and Apple Mac environment as well as managing our server environment which is a mix of Linux, Citrix, VMWare, Windows, and Unix. Previous experience working within an IT Support role is key since you will be the primary support contact within the company. Experience within the following is required Helpdesk support Windows desktop support (2007 to 2010) Apple Mac support Windows server 2008 to 2013 Linux server VM ware (some experience would be preferred) Network infrastructure management Hardware & software procurement You will be working to support personnel working for both the Simply Media TV group as well as Reader's Digest UK Salary ranging from £28,000 to £32,000 depending on experience Apply by email please to recruitment@simplymedia.tv and remember to enclose a full CV and your contact phone number Job Applications close on 2nd September 2016 This is a full-time role, based in Central London (W1W)  
Aug 19, 2016
Full time
IT Support Technician with Simply Media  The role is within a small team but you will play a big part within the company supporting 40+ users onsite and remote users across Windows and Apple Mac environment as well as managing our server environment which is a mix of Linux, Citrix, VMWare, Windows, and Unix. Previous experience working within an IT Support role is key since you will be the primary support contact within the company. Experience within the following is required Helpdesk support Windows desktop support (2007 to 2010) Apple Mac support Windows server 2008 to 2013 Linux server VM ware (some experience would be preferred) Network infrastructure management Hardware & software procurement You will be working to support personnel working for both the Simply Media TV group as well as Reader's Digest UK Salary ranging from £28,000 to £32,000 depending on experience Apply by email please to recruitment@simplymedia.tv and remember to enclose a full CV and your contact phone number Job Applications close on 2nd September 2016 This is a full-time role, based in Central London (W1W)  

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