1732 jobs found

Type:  Full Time/Permanent    Location:  London, UK   Competitive Salary Range Starting at : £42,740   Closing date:  15th December 2019   How to Apply:  Directly to the AHC recruitment site   About the Department of Foreign Affairs and Trade (DFAT)   The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high quality overseas aid program and helping Australian travellers and Australians overseas. The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests. About the Position   The position provides technical support and administration of the DFAT communication systems at post in line with DFAT policy. The position is required to operate with a high degree of autonomy and self-management to resolve issues which will include working closely with the Global Support Centre (GSC), Regional Technical Officers (RTO) and Canberra-based information systems managers. The ICT Manager will provide a range of communications and technology services, including first level support, providing advice on routine requests from the Australian High Commission’s employees and partner agencies and ad-hoc project work in line with business requirements. It is a condition of this appointment that any candidates applying for this position must have or be able to obtain and maintain an Australian National Security Clearance to Top Secret Level and must therefore be an Australian citizen.   The key responsibilities of this position include, but are not limited to: Manage and maintain DFAT’s unclassified and classified systems/networks, processes, databases, internet, intranet and user administration Maintain current knowledge of DFAT systems and identify opportunities for efficiency improvements in processes and procedures Daily management and investigation of ICT support cases, responding to and prioritisation of issues from identification to resolution Manage DFAT’s secure telephone and videoconferencing facilities, ensuring appropriate approvals are in place and venues are secure, providing technical assistance, resolving hardware issues, and providing training to users Manage IT and Security administration for starters and leavers in liaison with other post administration staff Provide security briefings for all new staff and staff granted security clearances Manage and maintain post’s access control system (Cardax). Including creation, access amendments and deletion of users, access reports on request and close liaison with Cardax’s engineers on day-to-day operations and troubleshooting Undertake asset management tasks and stock-takes for DFAT equipment, including active management of a mobile device asset register Maintain Keywatcher system including creation, access amendment and deletion of users Support Ministerial and high level visits, including communications information and input at the planning stage, the installation of office setups in off-site locations and assisting with delivery of secure communications during visits Manage contract for office printers and maintain associated equipment and toners. Maintain cable infrastructure and floor distribution racks Manage the delivery of communication about DFAT’s ICT activities and outages with accurate and timely recording and reporting on those activities Provide training and administration of the High Commission’s physical and electronic data records management systems Provide training and administration of the High Commission’s website Supervise staff undertaking back-up ICT or post security administration (PSA) duties as required Other duties are required   Qualifications/Experience   Excellent communication and interpersonal skills for customer service – including: face-to-face, e-mail and telephone communication, including demonstrated high level commitment to quality customer service, support and delivery Functional expertise in technology and network administration, and the ability to learn additional skills in this area quickly or on-the-go Demonstrated prior responsibility for network administration or experience in this field Strong time management and multitasking skills Ability to interpret technical language to non-technical colleagues for their understanding Experience maintaining systems, processes, databases, internet and intranet Experience  in management and tracking of an asset and device register Demonstrated knowledge of current PC related hardware and maintenance Flexibility, reliability, adaptability and the ability to respond to changing work priorities as demand requires, including responding out of hours Ability to assist with Video Teleconference facilities and experience with Audio Visual events would be an advantage

Job Title:  Infrastructure Engineer Salary: £26,999 - £34,788 (based on experience). Also additional payment for working an On-Call rota. Hours: 36.25 hours per week (Monday – Friday) Contract: Permanent, full-time Location: Greater Manchester Fire and Rescue Service Headquarters 146 Bolton Road, Swinton, Manchester, M27 8US Closing date: Midnight 1st December 2019 Interviews will be held on: 12th and 13th December    Your role: Role Profile Greater Manchester Combined Authority are looking for an experienced Infrastructure Engineer. The successful candidate will have good knowledge of ICT Infrastructure, including the design, implementation, transition, support and documentation of new systems and services. You will be heavily involved in the day to day business as usual work relating to the ICT Infrastructure, including such tasks as building and administering servers, maintaining the virtual and physical server backups, configuring and responding to alerts, providing support to the 1st and 2nd line teams, working on support incidents and requests. Plus, the general maintenance and administration of the Infrastructure toolset. There will be an expectation for you to divide your time up to work on small, medium and large projects when required. Examples of upcoming and current projects include: an Office 365 migration, a SharePoint Online migration, a desktop refresh, a multi-site DMZ implementation, a MFD refresh and a Windows 10 migration. The job is based on a salary of £26,999 - £30,507 (F Grade) or £31,371 - £34,788 (G Grade) which will be offered based on experience. There is also an On-Call rota you would be able to join that includes an additional payment of around £4,000 per year. The authority also offers a ‘Flexible working scheme’, more details of this can be provided. About you: You will have: Been educated to degree level or have proven relevant experience within ICT Infrastructure Proven experience working within a 2nd and 3rd line support team Proven experience of technical research, design, implementation, transition and support across a wide range of technologies. Proven experience of building, managing and maintaining a virtual and physical server infrastructure, including web servers The ability to provide 3rd line technical support to the organisation with the ability to act as the ‘last line’ of internal technical support for the organisation, working with technology vendors and 3rd party support teams when required A good proven understanding of cloud technology and web facing infrastructure Proven experience leading on project work relating to Infrastructure An understanding of IG and ICT security standards Proven experience managing and administering a broad technical infrastructure toolset The ability to produce or improve documentation to a high standard to support newly implemented Infrastructure solutions The ability to transition new solutions in an effective and well documented way to others within the support teams The Ability to demonstrate a good knowledge of administering, enterprise class, Microsoft based technology covering a number of the following key areas: o   Exchange On-Prem and Online o   System Center Configuration Manager o   System Center Operations Manager o   IIS Server o   ADFS, WAP and routing and remote access o   O365 o   All current and supported Windows Server and Workstation Operating Systems o   Identity Management o   Direct Access o   Print Server o   Azure o   In-depth experience of AD-DS and Group policy o   Data Protection Manager   Good proven experience of backup and DR technologies Good proven knowledge and experience of web facing infrastructure, TCP/IP, VPN, DNS, DMZ, etc Excellent proven knowledge of VMware and NetApp technology, including VMware 6.5 and ‘Data on Tap’ The ability to work and respond quickly to the pressures of a fast paced and diverse organisation that is embracing multi-agency working and becoming highly collaborative Experience managing incidents/requests passed over from the Service Desk, providing first class technical support/solutions and escalating calls where appropriate, working within an ITIL environment   The following will be an advantage:     Some understanding of the Agile or PRINCE2 Project methodologies Some experience creating low and high level technical design documents Experience administering a Solarwinds monitoring platform Some experience with LAN/WAN technologies Experience using network load balancers and understanding of Cisco and or Palo Alto technology, including firewall administration and switching Experience administering the security of systems; ensure they comply with existing organisational standards considering the Data Protection Act and any other relevant legislation   About us: The Digital Services team manage and support the Greater Manchester Combined Authority’s ICT infrastructure technology and systems environment. We: Lead the Digital, Data and Technology function and strategy for GMCA Set and enforce standards for digital services including considerations of data security Help the business to choose the right solution and technology, keeping the context of partnership in mind Provide guidance and advice for consistent, coherent, high quality digital services Support North West Fire Control who provide a service to GMFRS as well as Cheshire, Lancashire and Cumbria. We employ around 38 staff, mostly based in Fire and Rescue Services HQ, 146 Bolton Road in Swinton. We also support the GMCA HQ at Churchgate house, Oxford Street, Manchester and 47 Fire stations, Training Centres and Data Centres across greater Manchester. For an informal discussion about the role please contact Ben Lancaster ( lancasterb@manchesterfire.gov.uk ) As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); waste; environment; work and skills; research; public sector reform; police, crime and criminal justice; homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub.   We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability. The GMCA is an Equal Opportunities Employer and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation To find out more about working for us please click here  https://www.greatermanchester-ca.gov.uk/   Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome.

Purpose of Job This is a newly formed role and we will look to the successful candidate to adapt with the changing  needs  This role will be responsible for ensuring that all IT services are successfully delivered across the Gallery by maintaining the IT environment including; supporting the technical systems, system upgrades, interfaces and customisations, infrastructure, applications, help desk support, security and IT governance. In addition, this role will assist the IT & Systems Manager in identifying opportunities to ensure the technology, systems and tools used are fully integrated and embedded throughout the Gallery, with a view to maximising performance, optimising efficiency and creating a sustainable platform for future growth. To support with the Gallery’s CRM & Ticketing system (Tessitura)  Responsibilities Provide dedicated first line IT support to users across the organisation both in person, online and on the telephone in a professional manner as required. Communicate updates and set clear service expectations with various departments and service customers. Ensure all service requests and incidents are successfully and accurately recorded and managed in the Service Desk's incident management system. Identify, categorise, prioritise, diagnose and resolve ICT service incidents and service requests including but not limited to software, hardware, operating systems (windows and Mac), Microsoft Office 365, printers, scanners, telephone systems and a range of software applications across the Gallery. Prioritise and deal with the Incidents and service requests according to agreed business significance or customer needs. To liaise with the Gallery’s outsourced IT provider and to be the first point of contact for them at the Gallery To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to IT & Systems Manager where necessary. To create user accounts and reset passwords ensuring that the correct permissions and data security are applied. This entails dealing with confidential information ensuring full compliance with the data protection act. Feedback to wider team on ticket trends or common issues occurring Maintain asset and change management records, including software licences, and technical specifications information. Infrastructure and Servers: Administration and monitoring of DPG network for security and performance purposes Including Switches, Firewall, Servers, web-filters, anti-virus and reporting tools. Administration and monitoring of DPG Virtual IT environment, Office/Exchange 365 and monitoring of backups. Monitoring and maintaining the on-premises servers including but not limited to domain controller, back-up servers, data servers, Proxy servers, online back-ups and VPN. Provide support to IT & Systems Manager with WAN/LAN, Fibre cable over Ethernet (FCoE), routing, switching, IP protocols, DNS and DHCP.  Tessitura Provide Gallery wide support with setting up events and exhibitions on Gallery’s ticketing system (Tessitura) based on various needs of other departments. Assist with configuration settings and amendments as required as instructed by the line manager. Raise any support issue on the ticketing software with the Tessitura support team and following it through to the resolution. Provide Gallery wide training on Tessitura to new and existing staff. Enable staff to use Tessitura effectively and efficiently. Support with the ticketing software upgrade including UAT, regression testing and bug reporting. Provide support with producing queries and reports to meet the requirements of these teams, or be able to assist their staff in producing their own reports and build their capacity for doing so System upgrades and projects Provide support to the IT & Systems Manager with the system upgrades, projects and other regular maintenance tasks as required Install, test and maintain desktop, laptops, mobile devices, audio-visual equipment and other IT and infrastructure related devices as necessary. Assist the IT & Systems Manager in maintaining and testing the Disaster Recovery and Business Continuity Plan from an IT and network infrastructure perspective. Ensure compliance with data protection (GDPR) and other Gallery’s security and IT policies. This job description is not exhaustive and the postholder may be required to perform other duties as may be reasonably determined by the role’s line manager, the Head of Operations & IT or the Gallery as circumstances require.

IT Manager Position summary This is an exciting opportunity for an innovative IT professional with excellent interpersonal and communication skills to take on a leading role in developing the IT function within Proforest. Key responsibilities are IT strategy and security management, effectiveness of IT systems, capacity building and overseeing with external service providers. About Proforest Proforest is a not-for-profit, mission-driven organisation that works throughout agricultural and forest product supply chains to help achieve sustainable use of the world’s natural resources. Proforest is an established world leader in the development and implementation of sustainable production and responsible sourcing with a global presence. Our head office is in the UK with regional offices in Malaysia, Ghana, Colombia and Brazil. Main Responsibilities: IT Strategy and security management Lead on the development and implementation of a long-term IT roadmap to improve effectiveness and security of IT systems Identify IT security risks, evaluate mitigation options and carry out suitable measures to ensure security of company networks, systems and data Develop a business continuity plan   System development Be aware of new technologies, engage with stakeholders to identify their technology needs and support implementation of appropriate solutions Review if existing systems are fit for purpose and implement improvements Develop IT policies and operating procedures. Maintain documentation of networks, systems and processes   Capacity Building Develop a global team of IT power users to strengthen IT capacity in regional offices Develop guidance documents and training material. Provide training as required   Incident response, user support and maintenance Coordinate and oversee external IT support provider to ensure that incidents, issues, end-user support and regular maintenance is carried-out according to standards   Qualifications, experience and skills Professional IT qualification (e.g. computer science, network engineering, etc.) At least 3 years of relevant work experience in a similar role Network administration and management, especially Windows server, HyperV, AD, GPO, DHCP/DNS Configuration and troubleshooting of laptop and desktop computers Microsoft environments, especially Office 365 ecosystem and Azure Database and Business Intelligence solutions Security infrastructure and cyber security best practices, including BCP and disaster recovery Excellent communication, interpersonal and team-working skills with the ability to build effective working relationships and operate in a geographically distributed, multi-cultural environment Highly developed organisational skills and solution-oriented approach including prioritisation, project management and time management An enthusiastic, motivated and pro-active approach with the ability to manage own workload effectively A drive and desire for continuous professional development   Salary and practical details Salary range: £30,000-34,000 Location: Oxford, UK (although this position may be hosted in one of our overseas offices) Full time permanent position   To apply Send your CV, a brief cover letter that describes how you meet the requirements for this position and confirmation that you are already eligible to work in the UK to personnel@proforest.net Application deadline: 20 October 2019    

Chemonics seeks a Global Technology Support Manager to be based in the United Kingdom (UK) office. The Global Technology Support Manager provides technology oversight and management services to support Chemonics’ users and projects. The manager develops, implements, and promotes standards, systems, and resources for supporting Chemonics’ users, as well as those participating with proposals and projects and provides technical support to the UK office in addition to providing remote support to field offices located around the world. The Manager will be assigned to support laptops, mobile devices, printers, A/V, and provide Office 365 application expertise. This position identifies and promotes customer support services, contributes to new business efforts, and can effectively communicate the connection between all duties and responsibilities with the larger goals of the company. We are looking for individuals who have a passion for making a difference in the lives of people around the world.  Responsibilities include: Provides technical support to the UK office in addition to providing remote support to field offices around the world.   Manages the ticket queue, allocating resources, and communicating with staff as appropriate Identifies and investigates technical issues and provides resolution and follow-up to end users. Escalates more complex problems to Tier 3 technical staff Takes direct, appropriate and timely action to meet staff needs and resolve basic technology issues Administrates Active Directory including Azure Active Directory, AD Connect, AD/ADP Sync, Group Policies, DNS, replication, and directory synchronization  Assists with Office 365 user account management including creating, managing, maintaining, disabling and deleting all Office 365 and on premises accounts, security groups, distribution groups, public folders, shared mailboxes and meeting/resource rooms  Assists with the assignment of Office 365 licenses to staff and ensuring the availability of licenses for incoming staff   Assigns SharePoint permissions by implementing the Information Security Framework owned by the Data Quality and Governance Team  Oversees the preparation of desktop and laptop images using the appropriate tools. (Symantec, Avamar, System Center Configuration Manager) Monitors network devices for uptime and troubleshoots connectivity issues Organizes and participates in project start-ups, close outs and operations, including IT Systems recommendations, design and optimization, and other initiatives to promote the stability and efficiency of the field office IT systems including on-site visits to implement and/or troubleshoot IT systems Participates in new business work and assists with writing IT cost proposals for proposal teams Works with other GTI teams to standardize home office and project office set up to accommodate enterprise application deployment and other new technologies Provides Audio/Video (A/V) support, which includes assisting and training end-users on the proper use of A/V equipment and new corporate hardware and software applications Identifies, troubleshoots, and resolve issues with network, printers, laptop, and A/V components Configures user VOIP phones and voicemail Documents technical systems process and procedures and gets actively involved in promoting new technologies or new systems or procedures Provides formal and informal training to staff on Chemonics tools and systems Effectively communicates the functions, roles and responsibilities of GTI to staff Maintains and expand technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies and Chemonics practice networks Undertakes assignments on projects or special initiatives as appropriate Participates in the development of the department’s strategic plans, training materials and tools Serves as acting director as required Performs other tasks and responsibilities required by supervisor Qualifications: Degree in computer science or related technology field required, or equivalent combination of education and work experience Technical helpdesk experience required, including demonstrated experience with network security best practices and configurations, as well as administration of Office 365, Microsoft Exchange online, Powershell, and SharePoint Ability to conceptualize, plan, manage, and support network environments Demonstrated understanding of Microsoft operating systems, Microsoft Office applications, networking, and PC hardware Excellent oral and written communication skills, including the ability to present ideas in a user-friendly language to non-technical staff and end users Ability to solve technical, managerial or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge Ability to work both independently and as part of a team Excellent interpersonal and customer service skills Proven ability to work independently in a fast-paced environment, handle multiple tasks, prioritize workload and complete work Demonstrated leadership, versatility, and integrity Experience living or working in developing countries preferred Willingness to work overseas for up to 4 weeks per year and to consider long-term overseas assignments Strong organizational and work prioritization skills and attention to detail Demonstrated leadership, versatility, and integrity Proficiency in regional or geographic language preferred UK work authorization required  Application Instructions:   Apply through our  UK Career Center  by September 19, 2019. No telephone inquiries, please. However, if you are not able to apply through our Career Center due to a disability,  underlying health condition or for some other legitimate reason, or require an adjustment to do so, please contact us at  applicantrequest@chemonics.com . Applications will be considered on a rolling basis and finalists will be contacted.   Chemonics is an equal opportunity employer and we are opposed to discrimination on any grounds. We are committed to creating a diverse environment, and therefore all qualified applicants will receive consideration for employment without regard to disability, sex, race, religion or belief, gender reassignment, sexual orientation, age, marriage and civil partnership, pregnancy and maternity. We look forward to receiving your application.  Chemonics values the protection of your personal data. If you are in the European Union, please read our EU Recruiting Data Privacy Notice to learn about how we process your personal data. Please use the following link to access the EU Recruiting Data Privacy Notice:  https://chemonics.com/wp-content/uploads/2018/12/EU-Recruiting-Data-Privacy-Notice-12.2018.pdf .

Job Title:                    IT IS Networks Team Manager Department:               Library & Information Services, Information Services Division Location:                    Llandaff          Grade:                        7B                   Salary:                        £43,267 - £44,559 Tenure:                       Permanent Hours:                        37                    Accountable to:         IT Infrastructure Services Manager This job description is indicative, not prescriptive, and the balance of duties will be in accordance with the contract of employment. Role Summary: This is a key post that will contribute to the ambitions of the University’s Strategic Plan 2017/18 – 2022/23. Responsible to the IT Infrastructure Services Manager for the management of the Networks Team, in order to support and develop the communication infrastructure, telephony and IT security. Particularly, the post holder will be expected to ensure appropriate measures are in place to secure Cardiff Met’s services and data, and lead specific developments in line with business requirements and infrastructure roadmaps that require a high degree of co-ordination, technical involvement and expertise.   Principal Duties and Responsibilities: Provide leadership, coaching and mentoring to motivate, support, co-ordinate and prioritise the development and operational work of the Networks team.   Be the escalation point for IT security, telephony and communication infrastructure related issues.   Following Cardiff Met’s project management guidelines, responsible for managing and reporting on IT related projects and developments.   Closing date: 30 August 2019   For further information about this role and to apply please visit: www.cardiffmet.ac.uk/jobs    

Job Purpose You will take the day-to-day lead on all our business systems including Finance, HR, and Housing Management, working closely with the IT Team and key stakeholders from across the organisation to design, develop and maintain systems ensuring effective service delivery that meets our organisational needs.     Key Responsibilities   Day to day management of the association’s SQL database systems including monitoring, performance, backup and maintenance, report writing and fault remedy.   Lead on the design, scoping and development of data reporting through the use of Microsoft SSRS & SSIS. Assist the IT Manager in the service delivery of business system data and analysis including advising on industry best practice, data security, integrity and optimising performance, and provide approval on database design functional specifications. Accountable for the definition, design, implementation and continuous improvement of pro-active monitoring and alerting of thresholds in database efficiency and performance, and as required, undertaking remedial actions. Control and monitor user access to the database, monitoring and optimising the performance of the database, planning for backup and recovery of database information, maintaining archived data, backing up and restoring databases and contacting database vendor for technical support. Creating complex query definitions and data driven subscriptions that allow data to be extracted and communicated in a controlled and secure manner and guide technical colleagues as required on best practice/how to input and extract data. Adhere to Data Architecture and Information Security controls thereby sustaining the security and integrity of the data. Day to day management of the associations housing management and finance accounting system, and HR software ensuing optimal performance, application of updates/software fixes and maintenance of integration with other business systems. Ensure that all information security requirements, including data protection, are met in accordance with the association’s policies, procedures and statutory requirements. Ensure that health and safety requirements are met in accordance with the association’s policies, procedures and statutory requirements. Diagnose, research and identify solutions with the support of the other IT members and third party software, hardware and network providers. Provide second line helpdesk support to assist the IT team.   Develop and maintain administrative processes and systems with regard to the IT systems ensuring that records and documentation is accurately maintained. Develop and maintain expertise in the Association’s software packages and applications. Visit other Impact sites, as required, to provide IT support. Provide support and training to staff in the use of Impact’s computer systems. Participate in cross-functional working groups and reviews. Develop and maintain an awareness of computer procedures throughout the Association.  

An exciting opportunity has arisen for an Information Systems Analyst to join our IT team at the Valuation Tribunal Service (VTS). This is a key role as we drive forward our IT agenda as our overall aim is to improve our services to the public – and for our employees – by developing better IT solutions for the work we do. This role will provide exposure to a range of IT related work. Reporting to the IT Manager, you will provide a range of IT support across our network. Your responsibilities will include: Ensuring our business developments are supported by appropriate IT solutions; providing proactive support, advice, training and guidance to staff and stakeholders on all IT matters; maintaining all necessary information technology procedures and ensuring that all systems are supported by the necessary documentation and manuals; developing expertise in IT/IS systems and acting as a resource and provider of expertise to users. In addition, you will have a good understanding of data security and information security issues and are likely to have experience in client management and system development, using software such as Microsoft Dynamics CRM, Windows OS and Sharepoint. So that’s what we are looking for and if you think you fit the bill, we’d really welcome your application. The VTS is responsible for the administration of Council Tax and Non-Domestic Rating appeals. Monies from Council Tax and Non-Domestic Rating are significant income streams for the government – so our independent decisions on appeals impact upon that income and therefore how we interact with appellants and other parties to an appeal is critical to the provision of our services. Our ideal candidate for this role will have had appropriate training and certification in a range of IT systems and software packages. We believe that this position will probably suit candidates who have had experience in the public sector such as central government or an NDPB as you will need to work with colleagues in those organisations – although that is by no means an essential requirement. Our longer-term intention is that this role will grow as our IT capability develops. We also anticipate that there will be a considerable degree of self-management required in dealing with your diverse workload. We really hope that this role interests you, and if so, please apply by following the instructions below. Application details: To apply for this role you need to send us your up-to-date CV and a short personal statement (maximum of 3 sides of A4), telling us how you meet the key requirements of the  job description and person specification . We need to receive this by no later than  5pm   on Thursday 14 March 2019.     Please email your application documents to:   recruitment@valuationtribunal.gov.uk The VTS is keen that its workforce should represent the communities it serves and welcomes applications from people of all backgrounds . Please note that if you do not here from us within three weeks of the closing date you should assume you have not been successful on this occasion.

Do you want to make an impact within a growing, ambitious IT department? Do you have experience in implementing and maintaining information security risk assessment, risk management, risk treatment policies? If so, this is the opportunity for you! Opus Energy , part of the Drax group, is a leading independent supplier of gas and electricity to businesses across the UK. With over 315,000 customers and circa 900 employees spread across modern offices in Oxford, Northampton and Cardiff, we’re a dynamic and innovative organisation. Due to continued growth in our IT department we are looking to recruit an IT Risk and Compliance Manager to join our team in Northampton. In this role you will work closely with Business Change to ensure that projects have structured risk governance making sure risks are controlled, managed and risk treatment implemented in a consistent and auditable manner, in accordance with company policy. The post holder will be responsible for ensuring IT project teams have appropriate risk management and risk treatment controls embedded within their delivery schedule. You will provide direction in respect of risk assessment, risk management, good practice compliance, governance and risk treatment and document and rollout IT risk management policy for compliance and governance across  IT, projects and support audits, technical design authority and change advisory boards . You'll provide strong central oversight to deliver consistency and quality in risk management compliance work across the IT function, Drax group and wider business including the supply chain. You will lead the quarterly risk meetings with key stakeholders, communicating all IT related business risk and mitigation and be responsible for driving the delivery of mandatory risk management requirements to support compliance with the Smart Energy Code (SEC) as well as being responsible for representing Opus Energy during regulatory compliance audits and providing compliance evidence requirements to regulatory audit and inspection teams. Importantly you'll perform information security risk assessments in compliance with ISO 27005. You will need  a professional certification in risk management (eg IRM, ISACA, etc) or equivalent academic qualification and experience of delivering regulatory risk management compliance activities (ISO27005, SEC, or similar regulatory requirements). If this sounds of interest and you want to join a rapidly expanding IT department during an exciting period, we look forward to hearing from you.

Salary: Competitive + excellent benefits About us Changing the world is no easy task. But in 1999 that’s exactly what Good Energy set out to do. Its purpose is to enable people; in their homes and their businesses to play an important role in protecting their world from climate change, by providing access to locally sourced renewable energy. Fast forward 18 years and the business is now a key player in the renewable energy space, helping shape national debate & policy and enjoying hard earned business success, with strong revenue growth over the last 5 years. The key to this success is the understanding that significant change can be achieved by individuals and businesses working together to make a difference at scale. “Together” has helped create a high performing team of c275 passionate, skilled and motivated colleagues. “Together” has galvanised thousands of consumers, business customers and renewable suppliers. The business has recently reviewed its longer term strategy and is now poised to make its next leap forwards, focused on an ambitious growth agenda which delivers long term value for its customers, shareholders and people, enabling the achievement of its purpose to combat climate change.     About the role As Applications Support Technician, you will be responsible for the day to day running, troubleshooting, upgrades and enhancements of Good Energy’s application stack. The core responsibility will be to support, evolve and troubleshoot a range of applications. This role will involve managing the application stack including finance applications, billing applications and acting as the point of contact between Good Energy and third-party providers when appropriate. Key duties and accountabilities of the role will include; To support, maintain and ensure continued operations of the IT Application stack To pro-actively ensure high availability of key applications Assimilate and consolidate expertise within the business into the application support role, ensuring this role becomes the owner of all related activities Assist with annual budget planning with leadership to ensure that costing for future IT growth is fully and accurately forecast Develop effective mutually beneficial relationships with third party suppliers on troubleshooting issues in a timely manner and co-ordinating with stakeholders both internally and externally on upgrades Create and maintain all application topology documentation, cascade as required to key stakeholders. Upskill key stakeholders as required Work with IT Infrastructure team and service desk, and subject matter experts as appropriate to ensure application availability Escalate issues that require supplier expertise and own the issue until resolution Pro-active approach to fault finding, service assurance and ability to perform root cause analysis and accurate follow up on corrective actions to prevent recurrence Support the project, development and application teams in any other activities deemed necessary for the department to deliver application excellent to our customers Ensure that security of the applications is maintained and that all in scope systems are compliant with relevant patch and security levels Engage as required in project work to deliver new solutions to the business About you With previous experience in maintaining and operating a complex and varied application stack, you’ll be a self-starter, possessing the ability to take ownership of applications with little or no existing documentation, consolidating the information held within other areas of the business. With a high level of IT Literacy and experience using Microsoft Office products, you’ll have a pro-active approach to tacking new challenges and delivering solutions. In addition, you will possess strong skills in break fix and a proactive approach to anticipating and mitigating service impacting issues. A level of expertise in SQL, strong documentation skills, supplier management and a high level of technical aptitude to master new products will be essential to be successful in the role. Behaviours - Works in a way which role models our values:  Straightforward We are straightforward in how we communicate with each other and get things done. Determined We are determined and resilient, overcoming challenges to realise our purpose together. Inclusive We value people’s differences and recognise the strength they give us when we work together. Fair In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders. In addition to a competitive salary we also offer a wide range of benefits. Our office in Chippenham is very accessible; we are just a two minute walk from Chippenham train station and within easy reach of surrounding towns and communities. So if you’d like to be part of this multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.  Please send a copy of your CV and a covering letter stating your experience and suitability for the role to  jobs@goodenergy.co.uk . By applying for a job at Good Energy, you agree that we’ll process your details for the purpose of applying for this vacancy. We’ll have access to your   personal information from your application and other materials you submit in support of your application. We’ll retain your personal information on our own systems to facilitate the administration of the recruitment process and we’ll share your application with the relevant hiring manager. We won’t share your information for marketing purposes or with any third parties without your expressed consent (if we decide to perform a psychometric test we’ll require additional consent for being able to profile your personal information). We’ll retain your information if you’re unsuccessful for 6 months unless requested not to at which point your data will be deleted. Closing date: Sunday 14th October 2018

Position:        Information Security Officer Location:       Worcester Salary:            £36,225 per annum (rising to £39,253 after 12 months, subject to satisfactory performance) Hours:            35 per week Why work for us? Sanctuary Group is one of the UK’s leading providers of housing, care and community services.  We provide a diverse range of services across a group structure including general rented, sheltered, supported accommodation, student and key worker accommodation and care homes. With around 11,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded. This job sits within the Information Security Team ensuring the confidentiality, integrity and availability of information across  Sanctuary Group and to deliver high quality services to customers. Our strength as an organisation lies in the quality of our people and we are always looking for individuals with fresh ideas to join us - people who share our commercial mind-set and who are committed to providing excellent customer service. Our philosophy is to attract and retain quality individuals, nurture and develop them and in doing so, inspire and motivate them. The role of Information Security Officer will include – Supporting the development and maintenance of information security policies and processes to ensure data, systems and applications are secure and robust Providing support and advice to managers and other IS users on governance and compliance frameworks, policies and procedures as needed Supporting the effective resolution of customers’ security issues and queries, liaising with the IS Service Desk to ensure a high quality level of customer service Appraisal of new and existing processes and their suitability to meet the future needs of the Group whilst meeting security requirements Skills and experiences – Working knowledge of information security practices in a large, complex organisation Experience of resolving information security related issues Experience in use and analysis of security monitoring tools Experience of data protection act Experience of risk management Ability to extract and interpret computerised data Excellent communication, interpersonal and customer care skills   Ready to join us? As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include: A contributory pension scheme 25 days leave (rising to a maximum of 30 days) plus bank holidays Life assurance Health & well-being plans Discounted products & services Personal advice and counselling Family-friendly arrangements Tax efficient benefits Learning and development opportunities

Job Purpose (a succinct summary): Manage and monitor all installed systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of system and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify solutions and work with senior engineering team to resolve. Provide 1st and 2nd line desktop support. Provide basic server support. Liaise with vendors for and other IT personnel for problem resolution. Providing telephone support to our Helpdesk by answering calls and raising tickets on our system. Field service support for new PC installs and emergency issues. Key Responsibilities/Accountabilities (a breakdown of Job Purpose): Understanding of Microsoft Exchange 2013, 2010 Understanding of Microsoft Server OS 2008, 2008R2 and 2012R2 Understanding of Network devices – Switches (Cisco, Brocade), Firewalls Understanding of Remote Desktop Services and applications Understanding of Microsoft Office 365 Diagnosing and Resolving (local and remote) hardware and software faults, keeping within defined service level agreements 2nd line Support and assistance Escalation (if required) to VNOC Manager and senior engineering team Pro-actively provide ongoing support of network and email systems Ensure all site documentation is accurate and up to date. Complete and submit all time sheets in a timely manner when required. Check Support Desk email account and tickets in call logging system for new calls. Log all problems using the provided call logging system Update all tickets allocated at each stage of the call, i.e. respond, update, close etc. Take ownership of problems, troubleshooting them whilst constantly liaising with the client and completing all paper work involved Adhere to all company procedures including site and field service procedures. ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016 Key Attributes (a breakdown of the ‘people’ and ‘technical’ skills): Highly motivated and focused team player Demonstrate an understanding of technical ability proficient with an ITE1 up to ITE2 (1st and 2nd line) At least 12-18 months commercial IT Support experience in MS Server and Desktops – MCITP. Support of email systems for client (Exchange, Outlook) Networking Admin skills MS Office Proven experience in installing, configuring and troubleshooting Windows 7, Windows 8 and Windows 10 Proven experience of troubleshooting GPO (group policy objects) Experience of providing remote user support on the telephone and on external client sites Experience of troubleshooting Office 2007, 2010 and 2013 Experience in dealing with VIP users Experience with virtualization for example – Vmware Experience with monitoring systems Good understanding of networking – OSI network layers, TCP/IP, DHCP Understanding of data protection and data security Demonstrate strong organisational skills Have an understanding of what is required to communicate effectively between various business levels both internally and externally (clients, suppliers and vendors) Exhibit time management skills Attention to detail Work well under pressure Show flexibility - recognise that in line with client requests, from time to time there could be a requirement to work outside of "normal" office hours. Self-motivated and able to thrive in a fast moving, high pressure working environment. Client and team focused – understand the requirements of each Demonstrate strong communication skills Display a proactive approach ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016 Although not essential, it would be advantageous to have experience with the following:   Filesite software   Aderant software  Mimecast Note: The VNOC runs on a shift basis ranging from:   07:00 – 15:30   08:00 – 16:30   09:00 – 17:30   10:00 – 18:30 Your job description is a guidance as to performance and are not contractual terms