System Engineer – RUN Ref: JAN20216431 Location: RSPB England HQ – Sandy, Bedfordshire Salary: £26,212 - £29,321 Per Annum Benefits: Pension, Life Assurance, 26 Days Annual Leave
The RSPB are working really hard to save Nature. Much of that work is dependent on our IT Systems, and we need you to help us keep those systems available, reliable, and performant. Can you provide advice and support to the organisation on Business applications (Finance, HR, CRM), Office 365 or Azure Applications? Can you plan for and continuously improve service provision for at least one of these areas within established procedures, frameworks and clearly defined policies? As a Systems Engineer within the Technology Operations - Run team, you will work to support and leverage value from our existing line of business systems, services and infrastructure, along with supporting on the more tactical demands of the Customer Service Desk in a second or third-line support capacity.
You’ll be partnering with business owners, product managers and project managers to advise how best to leverage existing systems, and working alongside colleagues in the Change team to ensure the seamless transition of stable platforms and services into live.
Above all else, you’ll be an advocate for saving nature. Nature is in big trouble – the climate crisis and loss of habitat are pushing some of our best loved species towards extinction. We won’t let nature fall silent. This role is your chance to make real change possible. What do you say?
Essential skills and expertise required in the role:
Experience of supporting and maintaining IT systems in a Microsoft client/server environment.
Knowledge of incident, problem and change management and continuous improvement in an ITIL environment.
Experience of supporting, administering and maintaining systems within Azure and Office 365 stack (SharePoint Online, Teams, OneDrive etc).
Experience of supporting business applications (Finance, HR, CRM etc.)
Ability to contribute to the development of a knowledge base and document best practices.
Good communication, interpersonal, analytical and problem-solving skills.
Desirable skills and expertise for this role:
Experience of integration technologies (ETL, automation, Flow, PowerApps, LogicApps, Abinitio, FileTrain)
Experience of reporting technologies (PowerBI, SSRS) and/or MS SQL
Experience with Azure SaaS and PaaS technologies (App Insights, Infrastructure Insights, Azure Governance)
Experience of infrastructure technologies (Windows Server, VMWare, vSphere, HP Nimble, ArcServe UDP – SUSE Linux experience would be a bonus)
Experience of working on projects, either leading small deliveries or as part of a larger team.
Experience of monitoring systems and applications, setting measures and managing performance.
Please note that we are actively recruiting for this position, and as a result reserve the right to close this vacancy as soon as sufficient applications have been received.
Closing date: 12:20, 9 February 2021
Please click the apply button to be taken to our website where you can find out more information about the role and complete your application.
No agencies please.
Jan 15, 2021
Full time
System Engineer – RUN Ref: JAN20216431 Location: RSPB England HQ – Sandy, Bedfordshire Salary: £26,212 - £29,321 Per Annum Benefits: Pension, Life Assurance, 26 Days Annual Leave
The RSPB are working really hard to save Nature. Much of that work is dependent on our IT Systems, and we need you to help us keep those systems available, reliable, and performant. Can you provide advice and support to the organisation on Business applications (Finance, HR, CRM), Office 365 or Azure Applications? Can you plan for and continuously improve service provision for at least one of these areas within established procedures, frameworks and clearly defined policies? As a Systems Engineer within the Technology Operations - Run team, you will work to support and leverage value from our existing line of business systems, services and infrastructure, along with supporting on the more tactical demands of the Customer Service Desk in a second or third-line support capacity.
You’ll be partnering with business owners, product managers and project managers to advise how best to leverage existing systems, and working alongside colleagues in the Change team to ensure the seamless transition of stable platforms and services into live.
Above all else, you’ll be an advocate for saving nature. Nature is in big trouble – the climate crisis and loss of habitat are pushing some of our best loved species towards extinction. We won’t let nature fall silent. This role is your chance to make real change possible. What do you say?
Essential skills and expertise required in the role:
Experience of supporting and maintaining IT systems in a Microsoft client/server environment.
Knowledge of incident, problem and change management and continuous improvement in an ITIL environment.
Experience of supporting, administering and maintaining systems within Azure and Office 365 stack (SharePoint Online, Teams, OneDrive etc).
Experience of supporting business applications (Finance, HR, CRM etc.)
Ability to contribute to the development of a knowledge base and document best practices.
Good communication, interpersonal, analytical and problem-solving skills.
Desirable skills and expertise for this role:
Experience of integration technologies (ETL, automation, Flow, PowerApps, LogicApps, Abinitio, FileTrain)
Experience of reporting technologies (PowerBI, SSRS) and/or MS SQL
Experience with Azure SaaS and PaaS technologies (App Insights, Infrastructure Insights, Azure Governance)
Experience of infrastructure technologies (Windows Server, VMWare, vSphere, HP Nimble, ArcServe UDP – SUSE Linux experience would be a bonus)
Experience of working on projects, either leading small deliveries or as part of a larger team.
Experience of monitoring systems and applications, setting measures and managing performance.
Please note that we are actively recruiting for this position, and as a result reserve the right to close this vacancy as soon as sufficient applications have been received.
Closing date: 12:20, 9 February 2021
Please click the apply button to be taken to our website where you can find out more information about the role and complete your application.
No agencies please.
IT Manager
Position summary
This is an exciting opportunity for an innovative IT professional with excellent interpersonal and communication skills to take on a leading role in developing the IT function within Proforest. Key responsibilities are IT strategy and security management, effectiveness of IT systems, capacity building and overseeing with external service providers.
About Proforest
Proforest is a not-for-profit, mission-driven organisation that works throughout agricultural and forest product supply chains to help achieve sustainable use of the world’s natural resources. Proforest is an established world leader in the development and implementation of sustainable production and responsible sourcing with a global presence. Our head office is in the UK with regional offices in Malaysia, Ghana, Colombia and Brazil.
Main Responsibilities:
IT Strategy and security management
Lead on the development and implementation of a long-term IT roadmap to improve effectiveness and security of IT systems
Identify IT security risks, evaluate mitigation options and carry out suitable measures to ensure security of company networks, systems and data
Develop a business continuity plan
System development
Be aware of new technologies, engage with stakeholders to identify their technology needs and support implementation of appropriate solutions
Review if existing systems are fit for purpose and implement improvements
Develop IT policies and operating procedures. Maintain documentation of networks, systems and processes
Capacity Building
Develop a global team of IT power users to strengthen IT capacity in regional offices
Develop guidance documents and training material. Provide training as required
Incident response, user support and maintenance
Coordinate and oversee external IT support provider to ensure that incidents, issues, end-user support and regular maintenance is carried-out according to standards
Qualifications, experience and skills
Professional IT qualification (e.g. computer science, network engineering, etc.)
At least 3 years of relevant work experience in a similar role
Network administration and management, especially Windows server, HyperV, AD, GPO, DHCP/DNS
Configuration and troubleshooting of laptop and desktop computers
Microsoft environments, especially Office 365 ecosystem and Azure
Database and Business Intelligence solutions
Security infrastructure and cyber security best practices, including BCP and disaster recovery
Excellent communication, interpersonal and team-working skills with the ability to build effective working relationships and operate in a geographically distributed, multi-cultural environment
Highly developed organisational skills and solution-oriented approach including prioritisation, project management and time management
An enthusiastic, motivated and pro-active approach with the ability to manage own workload effectively
A drive and desire for continuous professional development
Salary and practical details
Salary range: £30,000-34,000
Location: Oxford, UK (although this position may be hosted in one of our overseas offices)
Full time permanent position
To apply
Send your CV, a brief cover letter that describes how you meet the requirements for this position and confirmation that you are already eligible to work in the UK to personnel@proforest.net
Application deadline: 20 October 2019
Sep 25, 2019
Full time
IT Manager
Position summary
This is an exciting opportunity for an innovative IT professional with excellent interpersonal and communication skills to take on a leading role in developing the IT function within Proforest. Key responsibilities are IT strategy and security management, effectiveness of IT systems, capacity building and overseeing with external service providers.
About Proforest
Proforest is a not-for-profit, mission-driven organisation that works throughout agricultural and forest product supply chains to help achieve sustainable use of the world’s natural resources. Proforest is an established world leader in the development and implementation of sustainable production and responsible sourcing with a global presence. Our head office is in the UK with regional offices in Malaysia, Ghana, Colombia and Brazil.
Main Responsibilities:
IT Strategy and security management
Lead on the development and implementation of a long-term IT roadmap to improve effectiveness and security of IT systems
Identify IT security risks, evaluate mitigation options and carry out suitable measures to ensure security of company networks, systems and data
Develop a business continuity plan
System development
Be aware of new technologies, engage with stakeholders to identify their technology needs and support implementation of appropriate solutions
Review if existing systems are fit for purpose and implement improvements
Develop IT policies and operating procedures. Maintain documentation of networks, systems and processes
Capacity Building
Develop a global team of IT power users to strengthen IT capacity in regional offices
Develop guidance documents and training material. Provide training as required
Incident response, user support and maintenance
Coordinate and oversee external IT support provider to ensure that incidents, issues, end-user support and regular maintenance is carried-out according to standards
Qualifications, experience and skills
Professional IT qualification (e.g. computer science, network engineering, etc.)
At least 3 years of relevant work experience in a similar role
Network administration and management, especially Windows server, HyperV, AD, GPO, DHCP/DNS
Configuration and troubleshooting of laptop and desktop computers
Microsoft environments, especially Office 365 ecosystem and Azure
Database and Business Intelligence solutions
Security infrastructure and cyber security best practices, including BCP and disaster recovery
Excellent communication, interpersonal and team-working skills with the ability to build effective working relationships and operate in a geographically distributed, multi-cultural environment
Highly developed organisational skills and solution-oriented approach including prioritisation, project management and time management
An enthusiastic, motivated and pro-active approach with the ability to manage own workload effectively
A drive and desire for continuous professional development
Salary and practical details
Salary range: £30,000-34,000
Location: Oxford, UK (although this position may be hosted in one of our overseas offices)
Full time permanent position
To apply
Send your CV, a brief cover letter that describes how you meet the requirements for this position and confirmation that you are already eligible to work in the UK to personnel@proforest.net
Application deadline: 20 October 2019
Salary: £157.50 - £293.63 p/w
Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break
Total hours per week: 37.50
Duration: 24 Months
Start Date: ASAP
About Good Energy
Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change.
Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions.
Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone.
The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the
As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation.
Apprenticeship summary
Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets.
Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to:
New user accounts setup (Active Directory/Exchange/Shortel telephony etc.)
Account permission modification (In line with approval process)
Remote deployment of software packages
Account retirement in accordance with leaver’s procedures
Provide application support including, but not limited to:
Responding to user queries
Investigating application errors
Escalate tickets to Senior Service Desk Analyst as required
Self-Manage assigned activities
Support the Service Desk and Governance Lead
Provide, to support Service Desk ticket resolution
Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload
Contribute to the creation, maintenance and continual improvement of service desk processes/documentation
At all times follow and support all relevant departmental policies, guidelines, processes and other documentation
Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself
Support the IT & Digital Department in other activities
Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer
Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues
Requirements and prospects
Desired skills
A passion for developing your Hardware/Software diagnosis and troubleshooting skills
Self-starter capability
Strong verbal and written communication skills
Experience of gathering key information to allow decisions to be taken
Attention to detail
Team player with strong interpersonal skills
Ability to promote a professional perception of the department to others
Ability to prioritise a varied and demanding workload to hit agreed deadlines
Confidence getting to grips with unfamiliar IT applications and software
Adaptability: able to thrive in an evolving work environment
Ability to work under pressure during times of high calls volumes and high impacting incidents.
Experience with Windows 7 and Windows 10
Personal qualities
Works in a way which role models our purpose & values:
Our Purpose: ‘Powering the choice of cleaner greener future, together’
Straightforward
We are straightforward in how we communicate with each other and get things done
Determined
We are determined and resilient, overcoming challenges to realise our purpose together
Inclusive
We value people’s differences and recognise the strength they give us when we work together
Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders
Desired qualifications
Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English.
All applicants will be required to complete initial assessments in Maths and English.
Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment.
Future prospects
May lead to permanent employment for the right candidate on completion of the apprenticeship.
An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms.
Things to consider
Driving licence preferable but not essential
You must be able to get to and from the place of work and college in a timely manner
Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience
To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course
Closing Date: Wednesday 2nd January 2019
Dec 12, 2018
Intern
Salary: £157.50 - £293.63 p/w
Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break
Total hours per week: 37.50
Duration: 24 Months
Start Date: ASAP
About Good Energy
Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change.
Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions.
Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone.
The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the
As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation.
Apprenticeship summary
Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets.
Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to:
New user accounts setup (Active Directory/Exchange/Shortel telephony etc.)
Account permission modification (In line with approval process)
Remote deployment of software packages
Account retirement in accordance with leaver’s procedures
Provide application support including, but not limited to:
Responding to user queries
Investigating application errors
Escalate tickets to Senior Service Desk Analyst as required
Self-Manage assigned activities
Support the Service Desk and Governance Lead
Provide, to support Service Desk ticket resolution
Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload
Contribute to the creation, maintenance and continual improvement of service desk processes/documentation
At all times follow and support all relevant departmental policies, guidelines, processes and other documentation
Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself
Support the IT & Digital Department in other activities
Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer
Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues
Requirements and prospects
Desired skills
A passion for developing your Hardware/Software diagnosis and troubleshooting skills
Self-starter capability
Strong verbal and written communication skills
Experience of gathering key information to allow decisions to be taken
Attention to detail
Team player with strong interpersonal skills
Ability to promote a professional perception of the department to others
Ability to prioritise a varied and demanding workload to hit agreed deadlines
Confidence getting to grips with unfamiliar IT applications and software
Adaptability: able to thrive in an evolving work environment
Ability to work under pressure during times of high calls volumes and high impacting incidents.
Experience with Windows 7 and Windows 10
Personal qualities
Works in a way which role models our purpose & values:
Our Purpose: ‘Powering the choice of cleaner greener future, together’
Straightforward
We are straightforward in how we communicate with each other and get things done
Determined
We are determined and resilient, overcoming challenges to realise our purpose together
Inclusive
We value people’s differences and recognise the strength they give us when we work together
Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders
Desired qualifications
Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English.
All applicants will be required to complete initial assessments in Maths and English.
Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment.
Future prospects
May lead to permanent employment for the right candidate on completion of the apprenticeship.
An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms.
Things to consider
Driving licence preferable but not essential
You must be able to get to and from the place of work and college in a timely manner
Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience
To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course
Closing Date: Wednesday 2nd January 2019
Our Information Services (IS) team are based out of our Shared Service Centre in Liverpool and we are looking for an Application Services Manager to join the team.
So who are we? We're the people who make top 10 UK grocery brand Kingsmill as well as Burgen, Allinson and Sunblest. We're a part of Associated British Foods (ABF) plc, a major international business with a turnover of £12.3bn and close to 106,000 employees working in 47 countries.
The role:
The prime responsibility of this role is to support and develop IS services used by the organisation and to ensure that application services are monitored and supported at all times, then as required manage incidents to resolve user issues and resource projects designed to upgrade them. This is an excellent opportunity for a manager with proven experience of managing a multi skilled team of development and support staff to make a difference to our transforming team. We need someone who is keen to input new ideas and innovative ways of working into the organisation. One aim is to move towards a DevOps method of working and experience in this area will be valuable although not essential.
This role is focussed on managing a technical applications development and support resource pool, both on and off-site and is not a SDM role, although working in partnership with the SDM will be essential to success. You will work as part of a wider Application Services Management team to ensure services are delivered through utilisation of specific knowledge and development of technical skills across the team. This role requires you to be skilled in stakeholder management within IS and with external stakeholders.
Key Accountabilities:
Through a good understanding of ITIL best practice you will ensure process and control exists and is applied for all major processes, including incident, change, release and problem management.
Definition and support of 3rd Party Vendor Service and Operational Level agreements and related reporting measures, providing an effective interface between users and providers.
Working with your own and other Support and Development teams to ensure the design, set up, testing and deployment of new functionality as part of the IS strategy via a robust Change and Release process.
Direct and co-ordinate the activities of the team, ensuring the right level of capability exists to meet current and future business needs. Resource management within the team for project and BAU work is a key requirement of the role.
Skills:
To be successful in this role you must have a great understanding of ITIL, application landscapes and resourcing in practice, with sound leadership skills. As well as being skilled in negotiation and stakeholder management, you will be comfortable managing relationships at all levels and will possess good communicate skills. With people at the forefront of your approach, we are looking for clear evidence of team leadership and development across similar roles. To support all this you will also need a good technical understanding of application and to a lesser extent infrastructure services and the complexities of them.
Oct 09, 2018
Full time
Our Information Services (IS) team are based out of our Shared Service Centre in Liverpool and we are looking for an Application Services Manager to join the team.
So who are we? We're the people who make top 10 UK grocery brand Kingsmill as well as Burgen, Allinson and Sunblest. We're a part of Associated British Foods (ABF) plc, a major international business with a turnover of £12.3bn and close to 106,000 employees working in 47 countries.
The role:
The prime responsibility of this role is to support and develop IS services used by the organisation and to ensure that application services are monitored and supported at all times, then as required manage incidents to resolve user issues and resource projects designed to upgrade them. This is an excellent opportunity for a manager with proven experience of managing a multi skilled team of development and support staff to make a difference to our transforming team. We need someone who is keen to input new ideas and innovative ways of working into the organisation. One aim is to move towards a DevOps method of working and experience in this area will be valuable although not essential.
This role is focussed on managing a technical applications development and support resource pool, both on and off-site and is not a SDM role, although working in partnership with the SDM will be essential to success. You will work as part of a wider Application Services Management team to ensure services are delivered through utilisation of specific knowledge and development of technical skills across the team. This role requires you to be skilled in stakeholder management within IS and with external stakeholders.
Key Accountabilities:
Through a good understanding of ITIL best practice you will ensure process and control exists and is applied for all major processes, including incident, change, release and problem management.
Definition and support of 3rd Party Vendor Service and Operational Level agreements and related reporting measures, providing an effective interface between users and providers.
Working with your own and other Support and Development teams to ensure the design, set up, testing and deployment of new functionality as part of the IS strategy via a robust Change and Release process.
Direct and co-ordinate the activities of the team, ensuring the right level of capability exists to meet current and future business needs. Resource management within the team for project and BAU work is a key requirement of the role.
Skills:
To be successful in this role you must have a great understanding of ITIL, application landscapes and resourcing in practice, with sound leadership skills. As well as being skilled in negotiation and stakeholder management, you will be comfortable managing relationships at all levels and will possess good communicate skills. With people at the forefront of your approach, we are looking for clear evidence of team leadership and development across similar roles. To support all this you will also need a good technical understanding of application and to a lesser extent infrastructure services and the complexities of them.
Our role:
At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group’s ‘front of house’ environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business – therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team.
Your qualifications and experience:
- Proven experience in an IT business support role
-Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement
- In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools
- Experience of Active Directory, Exchange
- An extensive background of managing the end user IT desktop service with strong OSX skills
- A background in ITIL service management and implementation
- Some experience mentoring junior team members would be preferable
- Personality fit: we’d love to find someone who is flexible and team focused, with a non-hierarchical and ‘roll up your sleeves’ approach to getting the job done. And someone with a great sense of humour!!
A bit about us:
We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects. You can find more information about us at: www.blacksunplc.com
What’s in it for you:
-Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes
-A fun and friendly work community; you will have the chance to join a fresh and supportive community
-Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning
-Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
Jul 18, 2018
Full time
Our role:
At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group’s ‘front of house’ environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business – therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team.
Your qualifications and experience:
- Proven experience in an IT business support role
-Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement
- In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools
- Experience of Active Directory, Exchange
- An extensive background of managing the end user IT desktop service with strong OSX skills
- A background in ITIL service management and implementation
- Some experience mentoring junior team members would be preferable
- Personality fit: we’d love to find someone who is flexible and team focused, with a non-hierarchical and ‘roll up your sleeves’ approach to getting the job done. And someone with a great sense of humour!!
A bit about us:
We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects. You can find more information about us at: www.blacksunplc.com
What’s in it for you:
-Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes
-A fun and friendly work community; you will have the chance to join a fresh and supportive community
-Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning
-Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
Our role:
At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group front of house environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team.
Your qualifications and experience:
- Proven experience in an IT business support role
-Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement
- In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools
- Experience of Active Directory, Exchange
- An extensive background of managing the end user IT desktop service with strong OSX skills
- A background in ITIL service management and implementation
- Some experience mentoring junior team members would be preferable
- Personality fit: we'd love to find someone who is flexible and team focused, with a non-hierarchical and roll up your sleeves approach to getting the job done. And someone with a great sense of humour!!
A bit about us:
We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects.
What's in it for you:
-Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes
-A fun and friendly work community; you will have the chance to join a fresh and supportive community Â
-Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning
-Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
Jun 19, 2018
Full time
Our role:
At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group front of house environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team.
Your qualifications and experience:
- Proven experience in an IT business support role
-Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement
- In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools
- Experience of Active Directory, Exchange
- An extensive background of managing the end user IT desktop service with strong OSX skills
- A background in ITIL service management and implementation
- Some experience mentoring junior team members would be preferable
- Personality fit: we'd love to find someone who is flexible and team focused, with a non-hierarchical and roll up your sleeves approach to getting the job done. And someone with a great sense of humour!!
A bit about us:
We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects.
What's in it for you:
-Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes
-A fun and friendly work community; you will have the chance to join a fresh and supportive community Â
-Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning
-Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
Overview
The Zoological Society of London (ZSL), a charity founded in 1826, is a world-renowned centre of excellence for conservation science and applied conservation. ZSL’s mission is to promote and achieve the worldwide conservation of animals and their habitats. This is realised by carrying out field conservation and research in over 50 countries across the globe and through education and awareness-raising at our two zoos, ZSL London Zoo and ZSL Whipsnade Zoo, inspiring people to take conservation action.
Role Profile
ZSL is seeking an ICT Assistant Operations Manager to join our ICT department and deputise in all technical areas for the ICT Operations Manager. In addition, this new hands-on role will support the ICT Operations Manager in the delivery of key business-as-usual infrastructure works and small to medium projects involved in the delivery of ZSL's operational IT services. There will also be specific responsibility to ensure adherence to a formal cyber security framework and processes. This role does not have any budget, direct reports or staffing responsibilities.
Main Duties and Responsibilities
Supports the ongoing maintenance (hardware and software) and operational effectiveness of all ZSL's core infrastructure, including storage, servers, network, monitoring systems, backup and replication services, voice systems, and other physical infrastructure.
Takes responsibility for the implementation and management of the necessary processes and procedures needed to meet the requirements of Cyber Essentials and using the 10 Steps to Cyber Security framework.
Manages incidents in accordance with business requirements, organisational policies and operational impact.
Leads on individual projects by taking a hands-on approach in their delivery.
Supervises all installation and maintenance work associated with ZSL’s network infrastructure across the sites. Ensures that ZSL procedures for working on site are followed, particularly those relating to safety and security of contractors on site.
Person Specification
Ideally the successful candidate will be:
Educated to bachelor degree or equivalent in a related discipline or have equivalent level of work experience
Strong experience of managing all aspects of servers, networking and system software
Proven experience of leading on bespoke pieces of work\projects
Strong knowledge of VMware vSphere, NetApp and Microsoft Server configuration and networking technologies essential
Understanding of requirements of Cyber Essentials and 10 Steps to Cyber Security framework and its application
Knowledge of Office 365 technical infrastructure and options an advantage
Demonstrate specialist expertise in the delivery and deployment of technical solutions
Independently driven and able to work well under pressure and have excellent attention to detail
Collaborative nature, can build relationships, able to adapt approach to problem solving to reflect the nature of the audience
Please Note: This is a full-time (Mon – Fri), permanent position that is based at ZSL’s offices in London, Regents Park but may involve occasional travel to Whipsnade Zoo to assist with required projects or operational work deadlines. The position may also require occasional evening, weekend and out of office hours work.
Benefits package including: 25 days annual leave, stakeholder pension, complimentary zoo tickets plus more!
For a full Job Description please click here .
To Apply
Applicants will need to upload their CV and covering letter (detailing relevant experience and skills, stating why they want the position and including details of availability) and can do this by clicking the " Apply for this job online " button. If you have any queries regarding this position or when applying through the system please contact Human Resources at hr@zsl.org .
Closing date for applications: Midnight (23:59) Thursday 28th December 2017.
The Zoological Society of London is a charity registered in England and Wales: no. 208728.
Dec 11, 2017
Full time
Overview
The Zoological Society of London (ZSL), a charity founded in 1826, is a world-renowned centre of excellence for conservation science and applied conservation. ZSL’s mission is to promote and achieve the worldwide conservation of animals and their habitats. This is realised by carrying out field conservation and research in over 50 countries across the globe and through education and awareness-raising at our two zoos, ZSL London Zoo and ZSL Whipsnade Zoo, inspiring people to take conservation action.
Role Profile
ZSL is seeking an ICT Assistant Operations Manager to join our ICT department and deputise in all technical areas for the ICT Operations Manager. In addition, this new hands-on role will support the ICT Operations Manager in the delivery of key business-as-usual infrastructure works and small to medium projects involved in the delivery of ZSL's operational IT services. There will also be specific responsibility to ensure adherence to a formal cyber security framework and processes. This role does not have any budget, direct reports or staffing responsibilities.
Main Duties and Responsibilities
Supports the ongoing maintenance (hardware and software) and operational effectiveness of all ZSL's core infrastructure, including storage, servers, network, monitoring systems, backup and replication services, voice systems, and other physical infrastructure.
Takes responsibility for the implementation and management of the necessary processes and procedures needed to meet the requirements of Cyber Essentials and using the 10 Steps to Cyber Security framework.
Manages incidents in accordance with business requirements, organisational policies and operational impact.
Leads on individual projects by taking a hands-on approach in their delivery.
Supervises all installation and maintenance work associated with ZSL’s network infrastructure across the sites. Ensures that ZSL procedures for working on site are followed, particularly those relating to safety and security of contractors on site.
Person Specification
Ideally the successful candidate will be:
Educated to bachelor degree or equivalent in a related discipline or have equivalent level of work experience
Strong experience of managing all aspects of servers, networking and system software
Proven experience of leading on bespoke pieces of work\projects
Strong knowledge of VMware vSphere, NetApp and Microsoft Server configuration and networking technologies essential
Understanding of requirements of Cyber Essentials and 10 Steps to Cyber Security framework and its application
Knowledge of Office 365 technical infrastructure and options an advantage
Demonstrate specialist expertise in the delivery and deployment of technical solutions
Independently driven and able to work well under pressure and have excellent attention to detail
Collaborative nature, can build relationships, able to adapt approach to problem solving to reflect the nature of the audience
Please Note: This is a full-time (Mon – Fri), permanent position that is based at ZSL’s offices in London, Regents Park but may involve occasional travel to Whipsnade Zoo to assist with required projects or operational work deadlines. The position may also require occasional evening, weekend and out of office hours work.
Benefits package including: 25 days annual leave, stakeholder pension, complimentary zoo tickets plus more!
For a full Job Description please click here .
To Apply
Applicants will need to upload their CV and covering letter (detailing relevant experience and skills, stating why they want the position and including details of availability) and can do this by clicking the " Apply for this job online " button. If you have any queries regarding this position or when applying through the system please contact Human Resources at hr@zsl.org .
Closing date for applications: Midnight (23:59) Thursday 28th December 2017.
The Zoological Society of London is a charity registered in England and Wales: no. 208728.
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...
Nov 23, 2017
Full time
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...
Technimove are the market leaders in physical IT migrations, working with thousands of companies small, medium and enterprise. We organise and manage UK-based and international relocations, data centre migrations and transport services.
We are currently looking for a Senior Data Centre Project Manager to join our ever expanding team.
About the Job
Based in London
Reporting to the CTO
My client is seeking Senior Project Managers to join their expanding team. You will have a deep technology competence and would have come from an engineering / network background and managed Enterprise size Datacentres in the UK. The successful candidate will have at least 10 years comprehensive experience leading complex Datacentre migration projects, have over 10 years detailed expertise leveraging data replication technologies for both server migrations and IT Disaster Recovery solutions. The candidate will also have a detailed history of working in a wide variety of complex data centre environments and have a strong track record of IT Service Continuity Management, IT Service Management, ITIL, and proven CritSit incident management expertise.
Experience in Finance and/or Public Sector would be advantageous
The Role
Own and lead the end to end migration of all services throughout the migration project
Own the end to end weekly Start Stop Migration Work Flow view for all Service Components being migrated in each calendar month
Track the successful completion of all migration project activity Milestones. Provide weekly reporting on all Service Component migrations to senior management and to the Programme Board on a fortnightly/monthly basis
Accountable for defining, optimizing and operating infrastructure
Project Manage all assigned Service Component migration activity
Enable and assist with the creation of technical plans to migrate existing production datacentres to new/consolidated locations
Interface with internal technical subject matter experts and drive to conclusion any technical open issues and manage the risks related to the programme
Create and document technical requirements and designs; - Manage all technical aspects of the Data Centre migration phases (Assessment, Planning and Execution)
Skill and attributes required
Prince2 certified
ITIL Foundation or Practitioner certified
Understanding of Successful Programme Management methodology
A successful computer science education
Managed Enterprise datacentres
Must have come from an architectural and technical background and still have the ability to read network diagrams etc
Must have technical experience with virtual environments and P2V
Experienced in sponsoring technology projects
Passion for topics around IT infrastructure and Datacentre planning and development
Strong conceptual thinking and understanding of the core processes to run IT infrastructure is essential
Ability and experience to produce business cases and respective execution plans
Good understanding of all of the various technologies surrounding security
Strong leadership skills with a high sense of responsibility and quality
Very strong communication and moderation skills in English
High motivation and ability to work under pressure
Mar 01, 2017
Full time
Technimove are the market leaders in physical IT migrations, working with thousands of companies small, medium and enterprise. We organise and manage UK-based and international relocations, data centre migrations and transport services.
We are currently looking for a Senior Data Centre Project Manager to join our ever expanding team.
About the Job
Based in London
Reporting to the CTO
My client is seeking Senior Project Managers to join their expanding team. You will have a deep technology competence and would have come from an engineering / network background and managed Enterprise size Datacentres in the UK. The successful candidate will have at least 10 years comprehensive experience leading complex Datacentre migration projects, have over 10 years detailed expertise leveraging data replication technologies for both server migrations and IT Disaster Recovery solutions. The candidate will also have a detailed history of working in a wide variety of complex data centre environments and have a strong track record of IT Service Continuity Management, IT Service Management, ITIL, and proven CritSit incident management expertise.
Experience in Finance and/or Public Sector would be advantageous
The Role
Own and lead the end to end migration of all services throughout the migration project
Own the end to end weekly Start Stop Migration Work Flow view for all Service Components being migrated in each calendar month
Track the successful completion of all migration project activity Milestones. Provide weekly reporting on all Service Component migrations to senior management and to the Programme Board on a fortnightly/monthly basis
Accountable for defining, optimizing and operating infrastructure
Project Manage all assigned Service Component migration activity
Enable and assist with the creation of technical plans to migrate existing production datacentres to new/consolidated locations
Interface with internal technical subject matter experts and drive to conclusion any technical open issues and manage the risks related to the programme
Create and document technical requirements and designs; - Manage all technical aspects of the Data Centre migration phases (Assessment, Planning and Execution)
Skill and attributes required
Prince2 certified
ITIL Foundation or Practitioner certified
Understanding of Successful Programme Management methodology
A successful computer science education
Managed Enterprise datacentres
Must have come from an architectural and technical background and still have the ability to read network diagrams etc
Must have technical experience with virtual environments and P2V
Experienced in sponsoring technology projects
Passion for topics around IT infrastructure and Datacentre planning and development
Strong conceptual thinking and understanding of the core processes to run IT infrastructure is essential
Ability and experience to produce business cases and respective execution plans
Good understanding of all of the various technologies surrounding security
Strong leadership skills with a high sense of responsibility and quality
Very strong communication and moderation skills in English
High motivation and ability to work under pressure
Job Details: Overview: DigitalXRAID are recruiting for x2 Cyber Security Technologist apprentices, this is a fantastic opportunity to join an award winning Cyber Security Company to gain vast experience in many areas of the business. The apprenticeship programme runs for 18 months, apprentices have the opportunity of gaining a vast amount of work experience within the Cyber Security environment. The apprenticeship is for Cyber Security Technologist Level 4 qualification. The apprenticeship scheme aims to equip apprentices with various skills and knowledge across a wide academic area, including Analysis, Engineering, Marketing, Project Management, Pen Testing and compliance. Main responsibilities: [The role will include but is not limited to:] Assistance with providing around the clock protective monitoring through the use of industry leading SIEM, IDS and threat Intelligence Technologies. Assistance with providing advice and guidance to client targets of cyber-attacks and malicious activity to a high standard. Assistance with providing incident reporting capabilities ensuring that all information is provided in a timely, accurate and effective manner. Assistance and input into analytical support to other SOC team members during security incidents and Threat Mining engagements. Assistance with onboarding process - laptop builds. Assistance with active directory administration. Assistance with firewall management. Assistance with marketing research Assistance with Social post creation and scheduling Assistance with Blog creation Hubspot training - email and landing page creation Assistance with PR/Media coordination Assistance with Pen testing and Compliance reporting Shadow on audits/client site visits Review internal documentation to ensure it is being reviewed in-line with the review dates Conduct some internal audits or reviews such as asset management, supplier management etc… Project creation Customer and sales updates Desired skills and personal qualities: A real interest and enthusiasm of cyber security Good problem solving and analytical skills Motivation and desire to gain a qualification in Cyber Security Good verbal and written communication skills Desired qualifications: [The entry criteria for the apprenticeship programme are:] An A Level in ICT, OR An International Baccalaureate at Level 3 in ICT, OR A Level 3 apprenticeship in a similar subject. OR A BTEC Extended Diploma in IT (180 credits). As well as English and Maths GCSE at grade C or above Future prospects: 92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks. Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. Shortcode: 1- Programme: Cyber security Town: Doncaster Salary: £269.25 per week Closing date: 11 Feb 2021
Jan 22, 2021
Full time
Job Details: Overview: DigitalXRAID are recruiting for x2 Cyber Security Technologist apprentices, this is a fantastic opportunity to join an award winning Cyber Security Company to gain vast experience in many areas of the business. The apprenticeship programme runs for 18 months, apprentices have the opportunity of gaining a vast amount of work experience within the Cyber Security environment. The apprenticeship is for Cyber Security Technologist Level 4 qualification. The apprenticeship scheme aims to equip apprentices with various skills and knowledge across a wide academic area, including Analysis, Engineering, Marketing, Project Management, Pen Testing and compliance. Main responsibilities: [The role will include but is not limited to:] Assistance with providing around the clock protective monitoring through the use of industry leading SIEM, IDS and threat Intelligence Technologies. Assistance with providing advice and guidance to client targets of cyber-attacks and malicious activity to a high standard. Assistance with providing incident reporting capabilities ensuring that all information is provided in a timely, accurate and effective manner. Assistance and input into analytical support to other SOC team members during security incidents and Threat Mining engagements. Assistance with onboarding process - laptop builds. Assistance with active directory administration. Assistance with firewall management. Assistance with marketing research Assistance with Social post creation and scheduling Assistance with Blog creation Hubspot training - email and landing page creation Assistance with PR/Media coordination Assistance with Pen testing and Compliance reporting Shadow on audits/client site visits Review internal documentation to ensure it is being reviewed in-line with the review dates Conduct some internal audits or reviews such as asset management, supplier management etc… Project creation Customer and sales updates Desired skills and personal qualities: A real interest and enthusiasm of cyber security Good problem solving and analytical skills Motivation and desire to gain a qualification in Cyber Security Good verbal and written communication skills Desired qualifications: [The entry criteria for the apprenticeship programme are:] An A Level in ICT, OR An International Baccalaureate at Level 3 in ICT, OR A Level 3 apprenticeship in a similar subject. OR A BTEC Extended Diploma in IT (180 credits). As well as English and Maths GCSE at grade C or above Future prospects: 92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks. Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. Shortcode: 1- Programme: Cyber security Town: Doncaster Salary: £269.25 per week Closing date: 11 Feb 2021
Service Manager Digital Workplace Salary: £30,734 National £34,708 London Can you help us shape and deliver the Department for Transport's exciting new Digital Service? Do you want to play your part in ensuring we are making the most of digital, data and technology in moving Britain forward? Do you have experience of managing IT Services and suppliers? If so, we want to hear from you. We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities. We are looking for an IT Service Manager (Digital Workplace) to join our Digital Services Team. You will lead and provide support for one or more IT services or products and provide a significant contribution to the delivery of end-to-end digital services by ensuring that all processes are carried out to ITIL standards, that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams, and by liaising with all other IT service functions to make sure that services are maintained. A key focus of the role will be to manage transition of new products and services into Live service. This is a people centred role and will typically suit individuals with good interpersonal skills. You will be actively involved with the Senior Service Manager (Digital Workplace) and have the chance to create positive working relationships across the Department for Transport's Digital Service. Responsibilities include but are not limited to; • Management of the day-to-day delivery of, and provision of support (including technical support & Incident management) for, one or more products or services in their area of responsibility • Supporting the Senior Service Manager Digital Workplace in the delivery of end-to-end digital services by means of cross-team coordination, collaboration and flexibility, avoiding technical silos • Acting as Transition Manager to one or more Projects to ensure smooth transition of new products and services into live, assuring Transition documentation and final certification are complete and ready for go-live. • Managing relationships with digital, data and technology internal and external suppliers in their own area of responsibility • Providing input to the business continuity and disaster recovery plans in the context of the products and services in their area • Continuously building and developing the required skills and capabilities of people within their own area About You As the ideal candidate you will have experience of IT service management across the service lifecycle (end-to-end), with demonstrable experience working with ITIL principles. You will have good communication and organisational skills both verbally and in writing where you can adapt your delivery to suit a wide variety of audiences. You are someone who can gain rapport quickly and build effective working relationships. You'll be a dedicated and confident self-starter who looks to have real impact with the team.
Jan 22, 2021
Full time
Service Manager Digital Workplace Salary: £30,734 National £34,708 London Can you help us shape and deliver the Department for Transport's exciting new Digital Service? Do you want to play your part in ensuring we are making the most of digital, data and technology in moving Britain forward? Do you have experience of managing IT Services and suppliers? If so, we want to hear from you. We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities. We are looking for an IT Service Manager (Digital Workplace) to join our Digital Services Team. You will lead and provide support for one or more IT services or products and provide a significant contribution to the delivery of end-to-end digital services by ensuring that all processes are carried out to ITIL standards, that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams, and by liaising with all other IT service functions to make sure that services are maintained. A key focus of the role will be to manage transition of new products and services into Live service. This is a people centred role and will typically suit individuals with good interpersonal skills. You will be actively involved with the Senior Service Manager (Digital Workplace) and have the chance to create positive working relationships across the Department for Transport's Digital Service. Responsibilities include but are not limited to; • Management of the day-to-day delivery of, and provision of support (including technical support & Incident management) for, one or more products or services in their area of responsibility • Supporting the Senior Service Manager Digital Workplace in the delivery of end-to-end digital services by means of cross-team coordination, collaboration and flexibility, avoiding technical silos • Acting as Transition Manager to one or more Projects to ensure smooth transition of new products and services into live, assuring Transition documentation and final certification are complete and ready for go-live. • Managing relationships with digital, data and technology internal and external suppliers in their own area of responsibility • Providing input to the business continuity and disaster recovery plans in the context of the products and services in their area • Continuously building and developing the required skills and capabilities of people within their own area About You As the ideal candidate you will have experience of IT service management across the service lifecycle (end-to-end), with demonstrable experience working with ITIL principles. You will have good communication and organisational skills both verbally and in writing where you can adapt your delivery to suit a wide variety of audiences. You are someone who can gain rapport quickly and build effective working relationships. You'll be a dedicated and confident self-starter who looks to have real impact with the team.
The role will lead the field and retail support engineers, working closely with the Service team to address incident and request tickets inline with SLA' s. This is a key management function, directly responsible for ongoing health, resilience, capacity, operational performance and overall effectiveness of existing infrastructure and service platforms, as well as ensuring the aspects are incorpora...... click apply for full job details
Jan 22, 2021
Full time
The role will lead the field and retail support engineers, working closely with the Service team to address incident and request tickets inline with SLA' s. This is a key management function, directly responsible for ongoing health, resilience, capacity, operational performance and overall effectiveness of existing infrastructure and service platforms, as well as ensuring the aspects are incorpora...... click apply for full job details
About the role Here at Babcock International we're looking to recruit a Senior SharePoint Administrator to be responsible for the day to day operations of a set of key application platforms and web services that support the delivery of group-wide Babcock applications. You will be an expert in the maintenance of existing and delivery of new on-premises and cloud application platforms and web services. The platforms include SharePoint Server (versions 2010 - 2019), Project Server, Office 365 and Azure DevOps Server The services and technologies include Netscaler reverse proxy, Web servers, FTP, SSL and DNS Other responsibilities will include: Leading a team of web and application infrastructure specialists, including day to day line management and the development of their platform & technical skills Manage the upgrades, monitoring and patching of platforms and services Facilitate and look at opportunities for improvement of the processes around the deployment of solutions Resolution and completion of Remedy incidents and work orders What do I need to do the role? You must have extensive experience with Microsoft SharePoint Enterprise 2010 to 2019 Capability to be a good mentor and manage staff effectively Ideally experience of Office 365/Azure administration Knowledge of core web server technologies and experience of supporting applications What else do I need to know? The successful candidate must be able to achieve the appropriate security clearance level for this role. Please follow the link to find out more about how COVID-19 is impacting Recruitment and On-boarding for applicants We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. The role could also be primarily based in Bristol or Plymouth as long you are willing to travel to Portsmouth when required About Babcock International For more than a century, Babcock, the Aerospace and Defence company, has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure and specialist training. We're committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme. You'll benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential. Application Guidance All applications should be made online. Please use a desktop PC or laptop to create your account and apply for a job. Once you've completed this you'll be able to apply to jobs from mobile devices. If you experience difficulties please check our career website for more information. Recruitment correspondence is normally by email so please check your email account and spam folder regularly. We are committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and we will respond in a way that best fits your specific needs.
Jan 22, 2021
Full time
About the role Here at Babcock International we're looking to recruit a Senior SharePoint Administrator to be responsible for the day to day operations of a set of key application platforms and web services that support the delivery of group-wide Babcock applications. You will be an expert in the maintenance of existing and delivery of new on-premises and cloud application platforms and web services. The platforms include SharePoint Server (versions 2010 - 2019), Project Server, Office 365 and Azure DevOps Server The services and technologies include Netscaler reverse proxy, Web servers, FTP, SSL and DNS Other responsibilities will include: Leading a team of web and application infrastructure specialists, including day to day line management and the development of their platform & technical skills Manage the upgrades, monitoring and patching of platforms and services Facilitate and look at opportunities for improvement of the processes around the deployment of solutions Resolution and completion of Remedy incidents and work orders What do I need to do the role? You must have extensive experience with Microsoft SharePoint Enterprise 2010 to 2019 Capability to be a good mentor and manage staff effectively Ideally experience of Office 365/Azure administration Knowledge of core web server technologies and experience of supporting applications What else do I need to know? The successful candidate must be able to achieve the appropriate security clearance level for this role. Please follow the link to find out more about how COVID-19 is impacting Recruitment and On-boarding for applicants We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. The role could also be primarily based in Bristol or Plymouth as long you are willing to travel to Portsmouth when required About Babcock International For more than a century, Babcock, the Aerospace and Defence company, has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure and specialist training. We're committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme. You'll benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential. Application Guidance All applications should be made online. Please use a desktop PC or laptop to create your account and apply for a job. Once you've completed this you'll be able to apply to jobs from mobile devices. If you experience difficulties please check our career website for more information. Recruitment correspondence is normally by email so please check your email account and spam folder regularly. We are committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and we will respond in a way that best fits your specific needs.
Ready to further your career with a $9 billion global leader? We currently have an exciting opportunity for a Cyber Security Analyst to join the IT Security team in Bradford. Reporting to the IT Security Manager you will play a vital role in keeping the organisation's proprietary and sensitive information secure. Role Info: Cyber IT Security Analyst Thornbury, Bradford, BD3 | Competitive Salary & Benefits Package Who We Are: We are a leading $9 billion global product supplier spanning chemicals, pharmaceuticals, food ingredients and cosmetics serving more than 80,000 customers across 100 countries. Cyber IT Security Analyst Key Responsibilities and Tasks: + Monitoring, analysing and responding to security alerts + Defining and implementing security best practices + Conducting security assessments through vulnerability testing and risk analysis + Troubleshooting operational and security issues + Driving vulnerability remediation with internal and external partners + Continuously updating the company's incident response processes + Promoting and advocating security awareness throughout the organization We Are Looking For: You will demonstrate a security mind set with a clear understanding of security principles and best practices. Understanding of networking protocols, common attack methods and troubleshooting methodologies. You will have the ability to communicate clearly and work effectively under limited direction and guidance. You will exhibit strong analytical, organisational and time management skills. Experience with Active Directory/Azure, Risk/Vulnerability Management, SIEM/Splunk, Threat Hunting, Scripting, Automation & Orchestration and ServiceNow would be advantageous. What we offer in return: + 33 days holiday + Holiday buy and sell scheme + Discretionary bonus scheme + Generous pension scheme + Death in service benefits + Discounted private healthcare + Discounts with 1,000+ retailers + Employee assistance programme + Employee share plan + Cycle to work scheme + Learning & development programmes + Career progression opportunities + Free onsite parking It's an exciting time to join the team. We are a great team of people, a great place to work and offer all the benefits you'd expect from the world leader at what we do. Come and join us in a business with a global focus where your quality can make a real difference! Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jan 22, 2021
Full time
Ready to further your career with a $9 billion global leader? We currently have an exciting opportunity for a Cyber Security Analyst to join the IT Security team in Bradford. Reporting to the IT Security Manager you will play a vital role in keeping the organisation's proprietary and sensitive information secure. Role Info: Cyber IT Security Analyst Thornbury, Bradford, BD3 | Competitive Salary & Benefits Package Who We Are: We are a leading $9 billion global product supplier spanning chemicals, pharmaceuticals, food ingredients and cosmetics serving more than 80,000 customers across 100 countries. Cyber IT Security Analyst Key Responsibilities and Tasks: + Monitoring, analysing and responding to security alerts + Defining and implementing security best practices + Conducting security assessments through vulnerability testing and risk analysis + Troubleshooting operational and security issues + Driving vulnerability remediation with internal and external partners + Continuously updating the company's incident response processes + Promoting and advocating security awareness throughout the organization We Are Looking For: You will demonstrate a security mind set with a clear understanding of security principles and best practices. Understanding of networking protocols, common attack methods and troubleshooting methodologies. You will have the ability to communicate clearly and work effectively under limited direction and guidance. You will exhibit strong analytical, organisational and time management skills. Experience with Active Directory/Azure, Risk/Vulnerability Management, SIEM/Splunk, Threat Hunting, Scripting, Automation & Orchestration and ServiceNow would be advantageous. What we offer in return: + 33 days holiday + Holiday buy and sell scheme + Discretionary bonus scheme + Generous pension scheme + Death in service benefits + Discounted private healthcare + Discounts with 1,000+ retailers + Employee assistance programme + Employee share plan + Cycle to work scheme + Learning & development programmes + Career progression opportunities + Free onsite parking It's an exciting time to join the team. We are a great team of people, a great place to work and offer all the benefits you'd expect from the world leader at what we do. Come and join us in a business with a global focus where your quality can make a real difference! Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Firewall Engineer A leading financial service are looking to hire a Firewall Engineer Purpose of your role: A Senior Technical Consultant within ENS will be expected to have a broad technical understanding in Network, Firewall and Security and able to integrate different technologies into complicated solutions based on business requirements. This highly technical and service focused position will involve operational support, governance, engineering and project delivery from concept, scoping, design through to implementation. The ability to work effectively as a member of a global team across regions is essential. Key Responsibilities Design and deliver innovative solutions for the network and Firewall product portfolios. Ensure a smooth service transaction from project delivery (Day1) to operations (Day2) via proper documentation, knowledge transferring and service readiness assessments Contribute to strategic direction of technologies and roadmaps from a technical and theoretical perspective. Effectively manage end-to-end technical project delivery via project management life cycle Provide ITIL based Incident/Change/Problem management in a global operational environment Able to resolve highly complicated technical issues with effective engagement with vendors Ensure customer satisfaction, operational KPI and delivery of high quality of the service Skills and experience: Be considered as a network security expert, with deep subject matter expertise in a number of technologies and a broad understanding across network security and non-network technology. Strong hands on experience of managing Network, Firewall and security products including but not limited: Palo Alto Firewalls including Panarama (VPN/IPS/Wildfire) ZScaler Cloud Proxies F5 server load balancing and security technology (GTM/LTM/ASM/AFM) Excellent understanding of network security architecture, design and support. Excellent business scenes for a technical support environment. Good analytical skill and able to solve complicated problem logically
Jan 22, 2021
Full time
Firewall Engineer A leading financial service are looking to hire a Firewall Engineer Purpose of your role: A Senior Technical Consultant within ENS will be expected to have a broad technical understanding in Network, Firewall and Security and able to integrate different technologies into complicated solutions based on business requirements. This highly technical and service focused position will involve operational support, governance, engineering and project delivery from concept, scoping, design through to implementation. The ability to work effectively as a member of a global team across regions is essential. Key Responsibilities Design and deliver innovative solutions for the network and Firewall product portfolios. Ensure a smooth service transaction from project delivery (Day1) to operations (Day2) via proper documentation, knowledge transferring and service readiness assessments Contribute to strategic direction of technologies and roadmaps from a technical and theoretical perspective. Effectively manage end-to-end technical project delivery via project management life cycle Provide ITIL based Incident/Change/Problem management in a global operational environment Able to resolve highly complicated technical issues with effective engagement with vendors Ensure customer satisfaction, operational KPI and delivery of high quality of the service Skills and experience: Be considered as a network security expert, with deep subject matter expertise in a number of technologies and a broad understanding across network security and non-network technology. Strong hands on experience of managing Network, Firewall and security products including but not limited: Palo Alto Firewalls including Panarama (VPN/IPS/Wildfire) ZScaler Cloud Proxies F5 server load balancing and security technology (GTM/LTM/ASM/AFM) Excellent understanding of network security architecture, design and support. Excellent business scenes for a technical support environment. Good analytical skill and able to solve complicated problem logically
Application Support & IT Trainer Hampshire Based with Home Working Permanent: Salary DOE + Benefits As a trusted recruitment partner to this specialist organisation operating UK-wide, we have been asked to assist in the hire of an Application Support & IT Trainer. The role holder will be responsible for both IT Support and training staff on technology products across the company. The Role -Building and maintaining internal customer service relationships -Conducting 1-to-1 and group-based training sessions -Conveying complex and difficult issues (both written and verbal) to non-technical staff -Working with the IT Team and staff to determine user requirements, workflow and processes -Developing the use of technology across the company -Assist with projects, UAT testing and product design/development -Holding clinics to understand technical deficiencies and opportunities -Produce, deliver and maintain training materials -Take staff through full IT inductions Experience Required Inl -Office 365, with knowledge on Automate and PowerApps -Incident Logging Systems -Relational Databases and Data Structures -Staff Training of IT Systems -Application Support/IT Support/Service Desk/Helpdesk -Understanding of system security and GDPR -Giving group presentations -Must hold a full driving license as travel to other offices and field-based staff to deliver training may be required where necessary Extensive Package: In addition to a competitive salary depending on your experience, you will also be enrolled into an attractive pension scheme, have 23 days holiday plus bank holiday, a generous holiday purchase scheme to increase annual leave, long service awards, company events including team breakfasts. Apply now to learn more about this opportunity and our client. We welcome applications from those who have previously held the titles of Application Support Engineer, IT Trainer, Helpdesk Analyst, IT Support Engineer, Servicedesk Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, IT Administrator, IT Engineer, IT Training Specialist. Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified..Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. ).
Jan 22, 2021
Full time
Application Support & IT Trainer Hampshire Based with Home Working Permanent: Salary DOE + Benefits As a trusted recruitment partner to this specialist organisation operating UK-wide, we have been asked to assist in the hire of an Application Support & IT Trainer. The role holder will be responsible for both IT Support and training staff on technology products across the company. The Role -Building and maintaining internal customer service relationships -Conducting 1-to-1 and group-based training sessions -Conveying complex and difficult issues (both written and verbal) to non-technical staff -Working with the IT Team and staff to determine user requirements, workflow and processes -Developing the use of technology across the company -Assist with projects, UAT testing and product design/development -Holding clinics to understand technical deficiencies and opportunities -Produce, deliver and maintain training materials -Take staff through full IT inductions Experience Required Inl -Office 365, with knowledge on Automate and PowerApps -Incident Logging Systems -Relational Databases and Data Structures -Staff Training of IT Systems -Application Support/IT Support/Service Desk/Helpdesk -Understanding of system security and GDPR -Giving group presentations -Must hold a full driving license as travel to other offices and field-based staff to deliver training may be required where necessary Extensive Package: In addition to a competitive salary depending on your experience, you will also be enrolled into an attractive pension scheme, have 23 days holiday plus bank holiday, a generous holiday purchase scheme to increase annual leave, long service awards, company events including team breakfasts. Apply now to learn more about this opportunity and our client. We welcome applications from those who have previously held the titles of Application Support Engineer, IT Trainer, Helpdesk Analyst, IT Support Engineer, Servicedesk Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, IT Administrator, IT Engineer, IT Training Specialist. Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified..Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. ).
IT Field Service Engineer sought by a leading business services organisation to form part of a team leading a major infrastructure transformation programme, performing 2nd line IT support across various UK sites. You will be responsible for resolving issues and identifying opportunities for continuous improvement, prioritising problems based on urgency and tracking all incidents to resolution. You will also perform routine maintenance across the desktop service including antivirus, Windows patching, software upgrades etc. You will also adhere to ITIL processes. Candidates and will demonstrate the following - Strong knowledge of Windows XP, Windows 7 and Windows 2003 Server. Knowledge of installing, maintaining, troubleshooting and improving systems. Understanding of Active Directory, DNS, DHCP, group policies. Strong PC and Server hardware knowledge, ideally across HP, IBM and Dell. Able to follow processes and look for improvements. In return we are offering an IT field Service Engineer the opportunity to play a part in transforming the desktop and infrastructure services for this successful organisation. Leicester is the preferred location although other locations will be considered. This is a fantastic opportunity to make a real impact within a new team.
Jan 22, 2021
Full time
IT Field Service Engineer sought by a leading business services organisation to form part of a team leading a major infrastructure transformation programme, performing 2nd line IT support across various UK sites. You will be responsible for resolving issues and identifying opportunities for continuous improvement, prioritising problems based on urgency and tracking all incidents to resolution. You will also perform routine maintenance across the desktop service including antivirus, Windows patching, software upgrades etc. You will also adhere to ITIL processes. Candidates and will demonstrate the following - Strong knowledge of Windows XP, Windows 7 and Windows 2003 Server. Knowledge of installing, maintaining, troubleshooting and improving systems. Understanding of Active Directory, DNS, DHCP, group policies. Strong PC and Server hardware knowledge, ideally across HP, IBM and Dell. Able to follow processes and look for improvements. In return we are offering an IT field Service Engineer the opportunity to play a part in transforming the desktop and infrastructure services for this successful organisation. Leicester is the preferred location although other locations will be considered. This is a fantastic opportunity to make a real impact within a new team.
Robert Walters are hiring a Principal Engineer with strong skills in (React/Node) for a well-known market leading businesses to come and work within a multi-disciplinary engineering team to develop and implement products by applying a knowledge of design principles, procedures and practices You will Lead architecture, design, coding, quality and security reviews and contribute to (and leads, where appropriate) the relevant scrum events; sprint planning/user story estimation, daily stand-ups, sprint reviews/demos and retrospectives. You will take ownership to overcome technical problems and live incidents while coaching the team to follow excellent coding practices and quality standards and provide training and mentoring to the squad and ensure best practice testing strategies and principles are followed wherever possible. Technical skills: * Frontend - React/JavaScript * Backend - Node.js/Typescript, MongoDB/NOSQL * Supporting technology skills - Gitlab, AWS, Azure, Jenkins, Docker, Kubernetes * Experience developing microservices on scalable cloud infrastructures such as AWS/Azure * Leadership skills with demonstrable experience in leading agile development teams. * Experience developing code for highly available business critical software. * Demonstrable experience of agile working practices, Continuous integration, GIT flow modern development patterns and practices. Through your technical expertise and experience in coaching and mentoring, you'll inspire a team of 6-8 developers - bringing fresh ideas and perspectives to develop their skills as you build a world-class development operation. Confident and approachable, your expert communication skills will allow you to collate and convey functional and technical information clearly to colleagues from all department and at all levels. You should be able to demonstrate pragmatic judgement, balancing risk and business value to reach decisions which are well informed and actionable. You should be respectful of individual's views and positively contribute to a learning environment in which individuals are supported and encouraged to excel. If the role looks of interest, please apply to the advert or email me with a copy of your CV. For more information please feel free to call me or email (see below)
Jan 22, 2021
Full time
Robert Walters are hiring a Principal Engineer with strong skills in (React/Node) for a well-known market leading businesses to come and work within a multi-disciplinary engineering team to develop and implement products by applying a knowledge of design principles, procedures and practices You will Lead architecture, design, coding, quality and security reviews and contribute to (and leads, where appropriate) the relevant scrum events; sprint planning/user story estimation, daily stand-ups, sprint reviews/demos and retrospectives. You will take ownership to overcome technical problems and live incidents while coaching the team to follow excellent coding practices and quality standards and provide training and mentoring to the squad and ensure best practice testing strategies and principles are followed wherever possible. Technical skills: * Frontend - React/JavaScript * Backend - Node.js/Typescript, MongoDB/NOSQL * Supporting technology skills - Gitlab, AWS, Azure, Jenkins, Docker, Kubernetes * Experience developing microservices on scalable cloud infrastructures such as AWS/Azure * Leadership skills with demonstrable experience in leading agile development teams. * Experience developing code for highly available business critical software. * Demonstrable experience of agile working practices, Continuous integration, GIT flow modern development patterns and practices. Through your technical expertise and experience in coaching and mentoring, you'll inspire a team of 6-8 developers - bringing fresh ideas and perspectives to develop their skills as you build a world-class development operation. Confident and approachable, your expert communication skills will allow you to collate and convey functional and technical information clearly to colleagues from all department and at all levels. You should be able to demonstrate pragmatic judgement, balancing risk and business value to reach decisions which are well informed and actionable. You should be respectful of individual's views and positively contribute to a learning environment in which individuals are supported and encouraged to excel. If the role looks of interest, please apply to the advert or email me with a copy of your CV. For more information please feel free to call me or email (see below)
Looking to recruit a senior Programme Manager who is experienced with large-scale transition projects (specifically with call center's), and has commercial experience with TaaS (Testing as a Service). This role will consist mostly of remote working with the occasional visit to Bracknell/Milton Keynes. The Role: You will be required to steer 2 projects, simultaneously; One being Transition of Service, and the other being TaaS rollout. Transition of Service will involve extending the current scope and remote access possibilities for all existing technical support functions (1st Line) and the set-up of 2nd Line Support function for full triage/fix. Set up BAU process when various locations come on line so they are automatically linked to the new service (create on-boarding template/blueprint local service delivery manager can use when setting up the onsite maintenance). You will be required to deliver the following: Engagement with Service teams 1st Level Support/2nd level support Centrally coordinating questions from the End Customer Installation link for the remote tool Hire/provide offshore team who will support second level service Provide remote support to Retail Sites for incidents via 3rd party toolset provided by the Customer Establish skilled/certified 2nd level Remote Support resources to deliver the Service Level Agreement Setup processes (incl. OLAs and escalation Matrix) towards either onsite level 3 or central level 3 support Establish key roles for the 2nd line Support for problem management, knowledge management, change management and solution experts. Document all training (Juniper support). Look to enhance all existing reporting methods A new major incident process will need to be created With regards to the TaaS Rollout, you will be improving the existing payment and loyalty solution Ensure that 1st and 2nd Lien Support prepared for on-boarding, where existing services are concerned Ensure that all Project Managers involved in this programme are aligned and prepared with all tools and the allocated tasks Lead and Monitor to-be/as-is performance Interface to the global PS organization concerning Release Planning, Staging and Installations Skills/Experience required: Project Management certifications (PMI/Prince 2) IT Service Management accreditation's (ITIL v3) MS Project MS Office Experience in Retail Projects Experience in Call Center Projects Please apply online with your CV.
Jan 22, 2021
Contractor
Looking to recruit a senior Programme Manager who is experienced with large-scale transition projects (specifically with call center's), and has commercial experience with TaaS (Testing as a Service). This role will consist mostly of remote working with the occasional visit to Bracknell/Milton Keynes. The Role: You will be required to steer 2 projects, simultaneously; One being Transition of Service, and the other being TaaS rollout. Transition of Service will involve extending the current scope and remote access possibilities for all existing technical support functions (1st Line) and the set-up of 2nd Line Support function for full triage/fix. Set up BAU process when various locations come on line so they are automatically linked to the new service (create on-boarding template/blueprint local service delivery manager can use when setting up the onsite maintenance). You will be required to deliver the following: Engagement with Service teams 1st Level Support/2nd level support Centrally coordinating questions from the End Customer Installation link for the remote tool Hire/provide offshore team who will support second level service Provide remote support to Retail Sites for incidents via 3rd party toolset provided by the Customer Establish skilled/certified 2nd level Remote Support resources to deliver the Service Level Agreement Setup processes (incl. OLAs and escalation Matrix) towards either onsite level 3 or central level 3 support Establish key roles for the 2nd line Support for problem management, knowledge management, change management and solution experts. Document all training (Juniper support). Look to enhance all existing reporting methods A new major incident process will need to be created With regards to the TaaS Rollout, you will be improving the existing payment and loyalty solution Ensure that 1st and 2nd Lien Support prepared for on-boarding, where existing services are concerned Ensure that all Project Managers involved in this programme are aligned and prepared with all tools and the allocated tasks Lead and Monitor to-be/as-is performance Interface to the global PS organization concerning Release Planning, Staging and Installations Skills/Experience required: Project Management certifications (PMI/Prince 2) IT Service Management accreditation's (ITIL v3) MS Project MS Office Experience in Retail Projects Experience in Call Center Projects Please apply online with your CV.
Global Data Protection Manager - 12 Month FTC £55,000-£60,000 Join a growing IT Security & Data Protection team at an organisation that is making a real difference globally! This organisation is one of the top charities in the world and they are now seeking a Global Data Protection Manager to join their team initially on 12 Month FTC with a mix of skills in information security and legal (European GDPR and DPA 2018) to join them on their journey to meet their data protection obligations. As GDPM you will help the team to build a data protection culture and drive the full implementation process from end to end. You will help drive compliance with the data protection framework (including GDPR and DPA 2018 compliance) through transparent data protection policies, systems and procedures that embed data protection into global operations, by helping develop data protection training and by monitoring internal compliance. You will also provide support to the Data Protection Steering Committee and will co-ordinate and chair the Data Protection Working Group. This will be a varied, challenging role where you will address any gaps in GDPR compliance and establish risk-based gap remediation programmes as well as aim to mature Data Protection across the globe for the organisation. To be considered you will be a Data Protection Officer who has previous experience of working within a large, complex, data-driven business and will have the following experience and skills: Expert knowledge of data protection legislation, in particular the GDPR, and a good understanding of other major privacy frameworks and legislation In-depth knowledge and experience of IT and data management systems and technologies (a knowledge of cybersecurity risks and information security standards is also desirable) Experience in managing data incidents and breaches Ability to make good judgements regarding data privacy risks and to prioritise resources and activity around managing those risks Strong change and project management skills including the ability to manage time well, prioritise effectively and handle multiple deadlines Experience in developing policy and compliance training Certified EU GDPR Practitioner qualification (essential) Also essential are professional interpersonal skills with the confidence to interact with people at all levels. This role will suit someone who can work unsupervised, exercise leadership and influence change. Other qualifications such as ISO27001 Lead Implementer or other IT Security certification such as CISSP, CISM would be desirable as would any other recognised privacy qualifications eg CIPP, ISEB, C-DPO. The successful candidate can expect a competitive salary and an exceptional benefits package including 30 days holiday (plus bank hols), generous pension with employer contributions from 5.5% to 13.5%, season ticket loan, cycle scheme, eye tests and other perks. Initially, this role will be based remotely (in line with current lockdown guidelines) but will then shift to working from this organisation's fantastic West End office which has easy access to Leicester Square, Piccadilly and Charing Cross stations. There will be flexibility to work from home and flexible hours are also available. If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
Jan 22, 2021
Global Data Protection Manager - 12 Month FTC £55,000-£60,000 Join a growing IT Security & Data Protection team at an organisation that is making a real difference globally! This organisation is one of the top charities in the world and they are now seeking a Global Data Protection Manager to join their team initially on 12 Month FTC with a mix of skills in information security and legal (European GDPR and DPA 2018) to join them on their journey to meet their data protection obligations. As GDPM you will help the team to build a data protection culture and drive the full implementation process from end to end. You will help drive compliance with the data protection framework (including GDPR and DPA 2018 compliance) through transparent data protection policies, systems and procedures that embed data protection into global operations, by helping develop data protection training and by monitoring internal compliance. You will also provide support to the Data Protection Steering Committee and will co-ordinate and chair the Data Protection Working Group. This will be a varied, challenging role where you will address any gaps in GDPR compliance and establish risk-based gap remediation programmes as well as aim to mature Data Protection across the globe for the organisation. To be considered you will be a Data Protection Officer who has previous experience of working within a large, complex, data-driven business and will have the following experience and skills: Expert knowledge of data protection legislation, in particular the GDPR, and a good understanding of other major privacy frameworks and legislation In-depth knowledge and experience of IT and data management systems and technologies (a knowledge of cybersecurity risks and information security standards is also desirable) Experience in managing data incidents and breaches Ability to make good judgements regarding data privacy risks and to prioritise resources and activity around managing those risks Strong change and project management skills including the ability to manage time well, prioritise effectively and handle multiple deadlines Experience in developing policy and compliance training Certified EU GDPR Practitioner qualification (essential) Also essential are professional interpersonal skills with the confidence to interact with people at all levels. This role will suit someone who can work unsupervised, exercise leadership and influence change. Other qualifications such as ISO27001 Lead Implementer or other IT Security certification such as CISSP, CISM would be desirable as would any other recognised privacy qualifications eg CIPP, ISEB, C-DPO. The successful candidate can expect a competitive salary and an exceptional benefits package including 30 days holiday (plus bank hols), generous pension with employer contributions from 5.5% to 13.5%, season ticket loan, cycle scheme, eye tests and other perks. Initially, this role will be based remotely (in line with current lockdown guidelines) but will then shift to working from this organisation's fantastic West End office which has easy access to Leicester Square, Piccadilly and Charing Cross stations. There will be flexibility to work from home and flexible hours are also available. If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
